Aastra | 6731i | User guide | Aastra 6731i User guide

AASTRA® 6731i IP PHONE
2817-002
Firmware Version 3.2.2
2811 Internet Blvd
Frisco, Texas 75034-1851
Tel +1 469 365 3000
Tel +1 800 468 3266
www.aastrausa.com
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2786-002
PAGE 1 OF 82
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 2 OF 82
2nd Edition (November 3, 2011)
© Copyright 2011 Aastra USA Inc. All rights reserved.
®
Information in this manual may change with product revisions. Aastra may add features or
enhancements to the product(s) and/or program(s) described in this manual at any time.
Technical Publications freezes the information in this manual based on the specified software and
hardware releases. Publications writers will incorporate any modifications provided to them after
the publication release date into the next scheduled release of the publication.
Aastra furnishes the application described in this manual under a license agreement and
customers may use or copy information in the manuals only in accordance with the terms of the
agreement.
Contact Information
Address any reader comments to:
Aastra USA Inc.
Technical Publications Manager
2811 Internet Boulevard
Frisco, TX 75034-1851
You may also send email to techpubs@aastrausa.com
What to Expect when Contacting Company
Technical Publications will email responses to customers within seven business days of the
contact. Note that product support is not available through this email address. For product support,
contact the Aastra Customer Service Center (CSC) at 1-800-729-1872. Aastra may use or
distribute review comments and information without incurring obligation.
Trademarks and Acknowledgements
Product registered trademarks and copyrights of the products included in this publication include
®
®
®
Clearspan as a registered trademark of Aastra USA Inc.; Microsoft and MSN as registered
trademarks of Microsoft Corporation.
This publication identifies all other products or services mentioned herein by the trademarks,
service marks, or product names designated by the companies that market those products. The
companies producing these trademarks and registered trademarks control ownership of them.
Make all inquiries concerning such trademarks directly to those companies.
6731i Product
Product Liability
Aastra Telecom will not accept liability for any damages and/or long distance charges, which result
from unauthorized and/or unlawful use.
While every effort has been made to ensure accuracy, Aastra Telecom will not be liable for
technical or editorial errors or omissions contained within this documentation. The information
contained in this documentation is subject to change without notice.
Copyright 2005 Aastra Telecom. www.aastra.com. All Rights Reserved.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 3 OF 82
Software License Agreement
Aastra Telecom Inc., hereinafter known as "Seller", grants to Customer a personal, worldwide, nontransferable, non-sublicenseable and non-exclusive, restricted use license to use Software in
object form solely with the Equipment for which the Software was intended. This Product may
integrate programs, licensed to Aastra by third party Suppliers, for distribution under the terms of
this agreement. These programs are confidential and proprietary, and are protected as such by
copyright law as unpublished works and by international treaties to the fullest extent under the
applicable law of the jurisdiction of the Customer. In addition, these confidential and proprietary
programs are works conforming to the requirements of Section 401 of title 17 of the United States
Code. Customer shall not disclose to any third party such confidential and proprietary programs
and information and shall not export licensed Software to any country except in accordance with
United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in
object code form. Customer shall not modify, copy, reproduce, distribute, transcribe, translate or
reduce to electronic medium or machine readable form or language, derive source code without
the express written consent of the Seller and its Suppliers, or disseminate or otherwise disclose the
Software to third parties. All Software furnished here under (whether or not part of firmware),
including all copies thereof, is and shall remain the property of Seller and its Suppliers and is
subject to the terms and conditions of this agreement. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the
terms and conditions contained herein. Removal or modification of trademarks, copyright notices,
logos, etc., or the use of Software on any Equipment other than that for which it is intended, or any
other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or
return to Seller all licensed software and other confidential or proprietary information of Seller. In no
event shall Seller or its suppliers or licensors be liable for any damages whatsoever (including
without limitation, damages for loss of business profits, business interruption, loss of business
information, other pecuniary loss, or consequential damages) arising out of the use of or inability to
use the software, even if Seller has been advised of the possibility of such damages.
Limited Warranty
Aastra Telecom warrants this product against defects and malfunctions during a one (1) year
period from the date of original purchase. If there is a defect or malfunction, Aastra Telecom shall,
at its option, and as the exclusive remedy, either repair or replace the telephone set at no charge, if
returned within the warranty period.
If replacement parts are used in making repairs, these parts may be refurbished, or may contain
refurbished materials. If it is necessary to replace the telephone set, it may be replaced with a
refurbished telephone of the same design and color. If it should become necessary to repair or
replace a defective or malfunctioning telephone set under this warranty, the provisions of this
warranty shall apply to the repaired or replaced telephone set until the expiration of ninety (90)
days from the date of pick up, or the date of shipment to you, of the repaired or replacement set, or
until the end of the original warranty period, whichever is later. Proof of the original purchase date is
to be provided with all telephone sets returned for warranty repairs.
Exclusions
Aastra Telecom does not warrant its telephone sets to be compatible with the equipment of any
particular telephone company. This warranty does not extend to damage to products resulting from
improper installation or operation, alteration, accident, neglect, abuse, misuse, fire or natural
causes such as storms or floods, after the telephone is in your possession.
Aastra Telecom shall not be liable for any incidental or consequential damages, including, but not
limited to, loss, damage or expense directly or indirectly arising from the customer’s use of or
inability to use this telephone, either separately or in combination with other equipment. This
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 4 OF 82
paragraph, however, shall not apply to consequential damages for injury to the person in the case
of telephones used or bought for use primarily for personal, family or household purposes. This
warranty sets forth the entire liability and obligations of Aastra Telecom with respect to breach of
warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all
other warranties, expressed or implied, including warranties or fitness for particular purpose and
merchantability.
Warranty Repair Service
Should the set fail during the warranty period, contact the Aastra Customer Service Center (CSC)
at 1-800-729-1872.
Revision History
The following represents the revision history of this publication:
Revision
Number
Date
Completed
Point of Contact
Description
002
08/30/11
Bev Marsh
Firmware 3.2.2.1025
001
11/05/08
Bev Marsh
Initial release of this publication.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 5 OF 82
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 6 OF 82
Table of Contents
nd
2 Edition (November 3, 2011) .............................................................................................................3
Contact Information ..........................................................................................................................3
What to Expect when Contacting Company...................................................................................3
Trademarks and Acknowledgements .............................................................................................3
6731i Product ...................................................................................................................................3
Product Liability ......................................................................................................................3
Software License Agreement ................................................................................................4
Limited Warranty ....................................................................................................................4
Exclusions ..............................................................................................................................4
Warranty Repair Service .......................................................................................................5
Revision History ...............................................................................................................................5
Table of Contents ....................................................................................................................................6
Table of Figures ................................................................................................................................... 11
1
2
About this Publication ................................................................................................................... 13
1.1
Overview ............................................................................................................................. 13
1.2
Audience ............................................................................................................................. 13
1.3
Terms and Definitions ......................................................................................................... 13
1.4
References .......................................................................................................................... 13
Introduction .................................................................................................................................... 15
2.1
Overview ............................................................................................................................. 15
2.2
The 6731i IP Phone ............................................................................................................ 15
2.3
3
2.2.1
Phone Features ...................................................................................................... 16
2.2.2
General Requirements........................................................................................... 16
Handset/Headset Connection ............................................................................................ 16
Getting Started .............................................................................................................................. 19
3.1
Installation and Setup ......................................................................................................... 19
3.2
Startup Sequence ............................................................................................................... 19
3.2.1
Configuration and Updates .................................................................................... 19
3.2.2
Language Packs .................................................................................................... 20
3.2.3
Configuration Complete ......................................................................................... 20
3.2.4
Idle State Display ................................................................................................... 20
3.2.5
Incomplete Configuration ....................................................................................... 20
3.2.6
No Service Message .............................................................................................. 21
3.2.7
Network Disconnected ........................................................................................... 21
3.3
6731i Keys and Functions .................................................................................................. 21
3.4
Key Description ................................................................................................................... 22
3.5
Clearspan Features ............................................................................................................ 23
3.6
Clearspan Feature Access Codes ..................................................................................... 25
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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
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3.7
Line and Call Appearance Keys ........................................................................................ 25
3.7.1
Hard Keys as Line Appearances........................................................................... 25
3.8
Status Lamps for all Line Appearances ............................................................................. 25
3.9
Speaker and MWI Status Lamps ....................................................................................... 26
3.9.1
Speaker Lamp ........................................................................................................ 26
3.9.2
Message Waiting Indicator Lamp.......................................................................... 26
3.10 Volume Keys ....................................................................................................................... 26
3.11 Call Timer ............................................................................................................................ 27
3.12 Mute ..................................................................................................................................... 27
4
Customize your Phone ................................................................................................................. 29
4.1
Options List ......................................................................................................................... 29
4.2
Access the Options List ...................................................................................................... 30
4.3
Call Forward ........................................................................................................................ 31
4.3.1
4.4
Turn All Call Forward Features On or Off ............................................................. 32
Preferences ......................................................................................................................... 33
4.4.1
Tones ...................................................................................................................... 33
4.4.2
Contrast Level ........................................................................................................ 34
4.4.3
Speed Dial Edit....................................................................................................... 34
4.4.4
Live Dialpad ............................................................................................................ 35
4.4.5
Set Audio ................................................................................................................ 35
4.4.6
Time and Date ........................................................................................................ 37
4.4.7
Time Server ............................................................................................................ 37
4.5
Language ............................................................................................................................ 40
4.6
Phone Status....................................................................................................................... 40
4.7
Password............................................................................................................................. 42
4.8
Administrator Menu............................................................................................................. 43
4.9
Restart Phone ..................................................................................................................... 43
4.10 Phone Lock ......................................................................................................................... 44
5
Call Handling ................................................................................................................................. 45
5.1
Place a Call ......................................................................................................................... 45
5.2
Receive a Call ..................................................................................................................... 45
5.2.1
6
Answer an Incoming Call ....................................................................................... 46
5.3
Connected Call ................................................................................................................... 46
5.4
Handle Calls Using the Speaker ........................................................................................ 46
5.5
Handle Calls Using a Headset ........................................................................................... 47
5.6
End a Call ............................................................................................................................ 47
Phone Features ............................................................................................................................ 49
6.1
Overview ............................................................................................................................. 49
6.2
Hold ..................................................................................................................................... 49
6.2.1
Place a Call on Hold............................................................................................... 49
6.2.2
Retrieve a Held Call ............................................................................................... 49
6.2.3
Automatic Hold ....................................................................................................... 50
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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
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AASTRA – 2817-002
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6.2.4
Manage Multiple Calls on Hold.............................................................................. 50
6.3
Do Not Disturb..................................................................................................................... 50
6.4
Transfer ............................................................................................................................... 50
6.5
Conference.......................................................................................................................... 52
6.5.1
6.6
Establish the Conference....................................................................................... 52
Park and Pickup .................................................................................................................. 53
6.6.1
Default Display ....................................................................................................... 53
6.6.2
Use Park and Pickup ............................................................................................. 53
6.7
Call Forwarding Always, Busy, No Answer ....................................................................... 54
6.8
Call Return .......................................................................................................................... 56
6.9
Call Waiting ......................................................................................................................... 56
6.10 Directed Call Pickup ........................................................................................................... 56
6.10.1
Directed Call Pickup Feature Interactions .......................................................... 57
6.11 Directed Call Pickup with Barge-In .................................................................................... 57
6.12 Autodial (Hotline and Warmline) ........................................................................................ 58
6.13 Intercom............................................................................................................................... 58
6.13.1
Outgoing Intercom ............................................................................................... 58
6.13.2
Use the Intercom Softkey .................................................................................... 58
6.14 Stuttered Dial Tone ............................................................................................................. 59
6.15 Speeddial ............................................................................................................................ 59
6.15.1
Edit a Speeddial Key using the Options List....................................................... 59
6.15.2
Add a new Speeddial Key (Press and Hold) ...................................................... 60
6.16 Speed Dial/Xfer ................................................................................................................... 61
6.17 Speeddial/Conf ................................................................................................................... 61
6.18 Shared Call Appearance Call Retrieve.............................................................................. 61
6.18.1
Keys States and LED Behavior........................................................................... 62
6.18.2
Line Keys and Idle Screens................................................................................. 62
6.18.3
Softkey Line Keys ................................................................................................ 63
6.18.4
Line Key Phone Behavior .................................................................................... 63
6.18.5
SCA Call Location and SCA Call Retrieve ......................................................... 64
6.19 XML Keys ............................................................................................................................ 64
6.20 Access XML Applications ................................................................................................... 64
7
Callers List and Redial List ........................................................................................................... 67
7.1
7.2
Callers List ........................................................................................................................... 67
7.1.1
Callers List Display ................................................................................................. 67
7.1.2
Callers List Functions ............................................................................................. 67
7.1.3
Missed Calls Indicator ............................................................................................ 69
7.1.4
Delete Entries in the Callers List ........................................................................... 69
Redial................................................................................................................................... 69
7.2.1
Last Number Redial ............................................................................................... 69
Appendix A – Clearspan Feature Access Codes .............................................................................. 71
Appendix B - Troubleshooting............................................................................................................. 79
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 9 OF 82
Index ..................................................................................................................................................... 81
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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 10 OF 82
Table of Figures
Figure 1 The 6731i IP Phone............................................................................................................... 15
Figure 2 6731i Handset and Headset Connection Diagram .............................................................. 17
Figure 3 6731i Keys and Functions..................................................................................................... 21
Figure 4 SCA Call Bridging ................................................................................................................. 62
___________________________________________________________________________________________
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AASTRA – 2817-002
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AASTRA – 2817-002
PAGE 12 OF 82
1
About this Publication
1.1
Overview
This guide explains how to use the features of your new 6731i IP phone. The features assigned to
your phone were chosen by your system administrator according to the requirements of your
organization; therefore, you may not have access to all the features presented in this document.
1.2
Audience
This publication is intended for any user of the 6731i IP phone.
1.3
1.4
Terms and Definitions
Term
Definition
IP
Internet Protocol (IP) is a data-oriented protocol used for
communicating data across a packet-switched network.
IP Address
An identifier for a computer or device on a TCP/IP network.
Networks using the TCP/IP protocol route messages based on the
IP address of the destination. The format of an IP address is a 32bit numeric address written as four numbers separated by periods.
Each number can be zero to 255.
For example, 10.160.10.240 could be an IP address.
MAC Address – Media
Access Control
A number located on the white sticker on the bottom of the phone
that serves as a name for each phone.
SIP – Session Initiation
Protocol
The protocol for VOIP and other text and multimedia sessions,
such as instant messaging, video, online games and other
services.
VoIP – Voice Over IP
A technology that allows you to make telephone calls using a
broadband Internet connection instead of a regular (or analog)
phone line.
References
The following publications provide additional information for the 6731i IP phone.
Title
Description
Aastra Model 6731i Installation Guide
Installation and set-up instructions, general features
and functions, and basic options list customization.
This publication is included with the telephone.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
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AASTRA – 2786-002
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2
Introduction
2.1
Overview
The 6731i IP telephone provides communications over an IP Network using the SIP IP telephony
protocol. The 6731i has all the features of a regular business phone, allowing you to place and
receive calls, transfer, conference and more.
2.2
The 6731i IP Phone
Figure 1 The 6731i IP Phone
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2.2.1
2.2.2
Phone Features

3-line LCD screen.

2 line appearance keys (L1 – L2) with corresponding status lamps.

Press-and-hold speeddial key configuration feature

8 top programmable hard keys with status lamps.

Supports up to 6 call lines.

Full-duplex speaker for handsfree calls.

Headset/headset modular connector.

Built-in-two-port, 10/100 Ethernet switch allowing you to share a connection with your
computer.
General Requirements
The 6731i requires the following environment:
2.3

A SIP-based IP PBX system or network installed and running with a SIP account created for
the 6731i.

Access to a Trivial File Transfer Protocol (TFTP) server.

Ethernet/Fast Ethernet LAN (10/100mb).

Category 5/5e straight through cabling.

Power Options:

Power over Ethernet (PoE) 802.3af.

Inline power injector – An optional accessory necessary only if your network provides no
inline power.

AC power adapter, included with the phone.
Handset/Headset Connection
The 6731i supports a handset or headset using the same jack. Both a handset and a headset
cannot be connected at the same time.
Turn the phone over and locate the handset jack marked
. Insert one end of handset or
headset cord into the jack until it clicks into place. Then route the cord through the groove as
shown in the illustration below.
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Figure 2 6731i Handset and Headset Connection Diagram
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PAGE 18 OF 82
3
Getting Started
3.1
Installation and Setup
If your system administrator has not already setup your 6731i, please refer to the Aastra Model
6731i Installation Guide for basic installation and physical setup of the 6731i.
3.2

Your system or network administrator manages the configuration and updates for the IP
phones on the configuration server.

New updates to your phone can be automatically scheduled from the server by your system
administrator. Automatic updates are scheduled during non-business hours or slow call
periods.
Startup Sequence
The 6731i automatically begins the startup sequence as soon as it is connected. The phone goes
through this process the first time you plug in your phone and every time you restart your phone.
The following screens display:
Aastra 53i
LLDP
Other startup screens will only appear the first time you connect your phone, or if your phone has
been set back to factory defaults.
3.2.1
Configuration and Updates
The 6731i then checks settings and looks for new configuration and firmware updates on the
configuration server. If a new update is found, the phone displays the update it is installing (either
"Updating Config" or "New Firmware"). This process could take a few moments while the
configuration server downloads the latest updates.
Updating
configuration
Checking for new
firmware
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Do not unplug or remove power from the phone while it is restarting.
3.2.2
Language Packs
If language packs were loaded to your phone by your System Administrator, the following screen
displays during startup.
Downloading
Language packs…
3.2.3
Configuration Complete
When the configuration update is complete, the phone displays the following screens:
Network
DSP
SIP
Done
3.2.4
Idle State Display
The idle state screen displays when your 6755i startup process is completed.
Line Appearance
Number
1
3.2.5
John Smith
1000
Tues Aug 30 3:22
Incomplete Configuration
If your phone displays an "Incomplete Config" message without any extension or user name at
the end of the start-up sequence instead of an Idle state screen, this indicates the phone
configuration that was downloaded from the configuration server is not complete or correct.
Contact your System Administrator for assistance
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3.2.6
No Service Message
See Appendix B, No Service for information.
3.2.7
Network Disconnected
See Appendix B, Network Disconnected for information.
3.3
6731i Keys and Functions
4 Programmable Keys with
Status Lamps
Message Waiting Lamp
4 Programmable
Keys with Status
Lamps
Navigation Keys
3-Line LCD Screen
Redial Key
Goodbye key
Hold Key
Options
Callers List
Conference
Transfer
2 Line/Call Appearance
keys with Status Lamps
Volume Adjustment
Mute Key with
Status Lamp
Speaker Key (Handsfree) with
Status Lamp
Volume Adjustment
Figure 3 6731i Keys and Functions
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3.4
Key Description
Key
Hold
Redial
Goodbye
Description
Controls the Hold feature.

Accesses the Redial list of to 100 previously dialed numbers.

Controls the Last Number Redial feature.

Ends an active call

Exits an open list, such as the Options List, without saving
changes.
Options
Accesses options to customize your phone.
Callers
Accesses the Callers List containing the last 200 calls received.
Conf
Transfer
L2
Begins a conference call with the active call.
Transfers the active call to another number.
2 line appearance hard keys that connect you to a line or call.
L1
Speaker
Mute
Activates the Speaker or Headset depending upon audio mode.
Mutes the microphone so that your caller cannot hear you. The lamp
indicator flashes when the microphone is on mute.
Adjusts the volume for the handset, headset, ringer, and speaker.
Navigation keys:
Up and Down arrows ( or ):
 Allow you to view status and text messages on the display if the
message consists of more than one line.
 Allow you to scroll through menu selections, such as the Options
List.
Right and Left arrows ( and ):
 Allow you to view line appearances.
 Allow you to exit and enter a specific option in the Options list.
 If editing entries on the display, the LEFT arrow key erases the
character on the left and the RIGHT arrow key sets (saves) the
option.
The 6731i has 8 programmable hard keys.
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PAGE 22 OF 82
3.5
Clearspan Features
Because Clearspan features are available by license only, you may not have access to all of them.
The keys are configured by the system administrator according to the requirements of your
organization. Contact your system administrator with any questions.
Feature
Description
Commonly used features:
Hold
Handles held calls.
Do Not Disturb
Places the phone in the Do Not Disturb state. Incoming calls go
directly to your pre-defined call forward/busy destination, usually your
voicemail.
Transfer
Transfers a call to another party.
Call Forwarding
Call Forward in Phone
UI
Forwards all incoming calls to another number. Includes:

Call Forward All Activation/Deactivation

Call Forward Busy Activation/Deactivation

Call Forward No Answer Activation/Deactivation

Call Forward Always to Voice Mail Activation/Deactivation

Call Forward Busy to Voice Mail Activation/Deactivation

Call Forward No Answer to Voice Mail
Activation/Deactivation
Conference
Establishes a 3-way conference.
Call Return
Enables you to call the last party that called you, whether or not that
call was answered.
Call Waiting
Allows you to answer a call while already engaged in another call.
Park
Used park a connected call.
Pickup
Used to pick up a parked call.
Directed Call Pickup
Allows you to pick up a call ringing at another extension in the same
group.
Directed Call Pickup
with Barge-In
Allows you to do Directed Call Pickup, and also allows you to barge
in on the call if the call was already answered.
Stuttered Dial Tone
Allows you to hear stuttered dial tone when there is a message
waiting on your phone.
Last Number Redial
Allows you to automatically redial the last number dialed.
Services
Accesses enhanced features such as the Callers List and Voicemail
List, and services provided by third parties such as XML services.
Callers List
Accesses the Callers List.
Speed Dial
Dials a user-defined number automatically.
Shared Call
Appearance Call
Retrieve
Allows incoming calls to ring on up to 35 additional phones
simultaneously and connecting to the first phone to be answered. A
call on a shared line can be held on one phone and retrieved from
any other phone.
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Feature
Description
Additional Features:
Automatic Callback
Deactivation
Allows you to monitor a busy party and automatically establish a call
when that party becomes idle. You can deactivate all callbacks that
you have left on other parties by dialing the appropriate feature
access code.
Calling Line ID
Delivery Blocking
Persistent Activation
or Deactivation
Enables you to “persistently” block delivery of your calling line ID
to the called party.
Calling Line ID
Delivery Blocking per
Call
Overrides the blocking of the calling line ID (CLID) so you can
block the delivery of your identity for the next call. At the end of
the call, the presentation of your identity is restored to its
“persistent” status.
Calling Line ID
Delivery per Call
Overrides the persistent presentation of the calling line ID (CLID)
so you can allow the delivery of your identity for the next call. At
the end of the call, the presentation of your identity to the
“persistent” status.
Call Waiting Persistent
Activation/Deactivation
Enables you to answer a call while already engaged in another
call. Call Waiting is “On” by default, but can be deactivated.
Cancel Call Waiting
per Call
Allows you to disable Call Waiting for the next or current call.
Clear Voice Message
Waiting Indicator
Clears the voice message indicator lamp.
Customer Originated
Trace
Allows you to start a trace after an obscene, harassing, or
threatening call.
Diversion Inhibitor
Prevents redirected calls from being redirected again by the
called party.
Music on Hold PerCall Deactivation
Allows you to enable/disable Music On Hold on either a per-call
or persistent basis. This feature is especially useful when
participating in a conference call.
No Answer Timer
Allows you to set the number of rings before a call is forwarded
by setting the no-answer timer.
Per Call Account
Code
Allows you to enter an account code before making a call. You
are prompted for an account code, you dial the code, receive
confirmation, and then proceed with the call as usual. The
sequence is as follows:
[Off-hook] [FAC] [prompt] [code] [confirmation] [dial tone] [call]
Push to Talk
(Intercom)
Allows you to call another station, where the system requests that
the destination station automatically answer, providing intercom-like
functionality.
A user or administrator can specify an accept list and a reject list.
These are used to screen incoming Push-To-Talk sessions.

The accept list indicates which users are allowed to call a
station.

The reject list indicates which users are not allowed to call a
station.
In both lists, a wildcard can be used, which indicates all stations.
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3.6
Feature
Description
Shared Call
Appearance Location
Control Activation and
Deactivation
Allows you to activate or deactivate the shared call appearance at a
particular station.
Sustained Auth Code
Activation and
Deactivation
Allows you to unlock calls by having the Calling Plan service use a
sustained authorization code for all calls instead of prompting for the
code on a per-call basis. You can also disable the sustained
authorization codes feature, which restores the collection of
authorization codes for all calls.
Voice Portal Access
Provides an interactive voice response (IVR) application that can be
called by members of the group from any phone, to manage their
services and voice mailbox, or to change their passcode.
Clearspan Feature Access Codes
The main call handling and extension management features for the Clearspan system have feature
access codes that can be set up as speed dial keys on your phone using the Aastra Phone User
Interface. You can also manually dial the feature access codes.
See Appendix A Clearspan Feature Access Codes for the default codes. If the codes have been
customized, your system administrator must provide the code information.
3.7
Line and Call Appearance Keys
There can be up to 6 line appearances configured on the 6731i (if no features are configured on
the available programmable keys). Usually you will have only one extension on your phone. L1 is
usually your preferred line, with your main extension assigned to L1.
3.7.1
Hard Keys as Line Appearances
The hard keys on the top of the phone can be programmed as line appearances. Line appearance
assignments for these keys are L3 – L6.
3.8
Status Lamps for all Line Appearances
Line appearance hard keys L1 – L2 have green lamps. Line appearances assigned to the
programmable keys have red lamps.
Activity
Lamp
Description
Idle
Off
There is no call activity on this line appearance.
Connected
Solid
A call is connected to the phone on this line appearance.
Ringing
Fast Flash
A call is ringing in on this line appearance.
On Hold
Slow Flash
A call is on hold on this line appearance.
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3.9
Speaker and MWI Status Lamps
The Speaker lamp and the Message Waiting Indicator (MWI) lamp provide visual status
indications.
3.9.1
Speaker Lamp
The speaker lamp is located beside the Speaker key.
3.9.2
Speaker LED Status
Description
On Solid
You are in Speaker mode.
Slow Flash
You are in Headset mode.
Message Waiting Indicator Lamp
The Message Waiting Indicator (MWI) lamp is located at the top right of the phone.
3.10
MWI LED Status
Description
Slow Flash
You have a new message (s).
Rapid Flash
You have an incoming call.
Even Flash
One or more calls are on hold.
Volume Keys
You can adjust the volume on the handset, headset, speaker, and ringer using the Volume keys.
Step
Action
Result
Set Ringer Volume:
1.
Leave the handset in the cradle.
2.
Press the Volume keys
.
The Ringer displays on the screen and
you hear the current ringer volume.
You can also set the volume to OFF.
Set Handset Volume:
1.
Lift the handset
2.
Press the Volume keys
You hear dial tone at the current sound
level.
.
The Handset volume indicator displays
on the screen. The handset remains at
this volume until it is adjusted again.
Set Headset Volume:
1.
Press the Volume keys
while on a call.
The Headset volume indicator displays
on the screen. The headset remains at
this volume until it is adjusted again.
Set Speaker Volume:
1.
Press the Volume keys
while on a call and talking on the
Speaker.
The Speaker volume indicator displays
on the screen. The speaker remains at
this volume until it is adjusted again.
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3.11
Call Timer
This timer displays the elapsed time of a call.
3.12
Mute
You can use the Mute key in any audio mode.
Step
Action
Result
Activate the Mute feature:
1.
During a call:
Press the Mute key.
CAUTION!
If you place a muted call on hold, the
phone automatically takes the call off
mute when you reconnect to the call.

The red Mute lamp flashes slowly.

The microphone icon
on the screen.

You can hear the caller.

The caller cannot hear you.
displays
Deactivate the Mute feature:
1.
Press the Mute key again.
Mute is deactivated.
___________________________________________________________________________________________
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4
Customize your Phone
4.1
Options List
You can customize your phone using the Phone User Interface (UI) and the Options List. The
Options List is a list of configuration options for your phone. The Options key allows you to access
the list.
The following table shows the phone options you can access with the Phone UI. Options requiring
an administrator password are indicated.
Any changes from the default settings are permanent until you change them again.
Menu
Item
Number
Main Menu
Options
Sub-menu Options
Description
1.
Call Forward
All
Busy
No Answer
All Off
All On
Sets the Call Forward All, Busy, and No
Answer destinations.
2.
Preferences
Tones
Sets ring tone and tone set preferences.
Display
Sets the contrast level for the phone display.
Speed Dial Edit
Allows the user to configure a Speeddial
key.
Live Dialpad
Controls the Live Dialpad feature. This
feature is set to ON by default.
Set Audio
Sets the audio type used to handle calls
your calls. The audio mode is set to
Speaker by default. It also set the headset
microphone volume.
Time and Date
Sets the time and date on the phone.
Language
The language option has been pre-defined
as English.
IP and MAC Addresses
Displays the IP and MAC addresses.
LAN Port
Displays LAN Port information.
PC Port
Displays PC port information.
Firmware Info
Displays the current firmware used by the
phone.
Error Messages
Displays any phone-related error messages
Copyright
Displays the Copyright information for the
phone.
3.
Phone Status
4.
Password
Sets the user password on the phone.
5.
Admin Menu
Administrator functions requiring an administrator password.
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Menu
Item
Number
4.2
Main Menu
Options
Sub-menu Options
Description
6.
Restart Phone
Restarts the phone.
7.
Phone Lock
Locks and unlocks the phone.
Access the Options List
Step
1.
Action
Result
Press the Options key.
The Options screen displays.
Options
Use
2.


Press
or
to scroll through the
list of 7 options.
Press Enter.
1
to view
Call Forward
Next
Enter
Or
 Press the menu item number to
go directly into the option.
Exit and save changes:
1.
Press
Set.
The change is saved, but with no
confirmation message.
Cancel changes:
1.

Press
to return to the previous
screen without making changes.
Or

Press Cancel when the key is
available.
Exit the Options list:
1.
Press the Goodbye key or the Options
key from any menu.
The idle screen displays.
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4.3
Call Forward
The following procedure applies to Call Forward All, Busy, and No Answer on the 6731i.
Step
Action
Result
1.
Press the Options key.
2.
Press
.
The Call Forward screen displays.
3.
Press
Enter.
The Call Forward mode screen displays
with Call Forward All as the first option.
Cfwd Mode
1.All
Done
X
Change
4.
Press
to scroll to the desired Call
Forward option.
5.
Press Change to change the state of
the selected Call Forward Mode.
The selected Call Forward Mode screen
displays
Cfwd All
Use
6.
Press
.
to view
The Call Forward state displays.
1 Cfwd State
Off
Done
7.
Press
Change.
The check mark displays.
Cfwd State
Off
Next
8.
9.
Press
Press
Next.
Set.
10.
Press
Next.
11.
Press
Change
Change
Set
The “On” state displays.
Cfwd State
On
Next
Set
Cfwd State
On
Done
Change
The Call Forward number displays.
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Step
12.
Action
Result
Enter the phone number.
13.
Press
Set.
14.
Press
Done.
15.

Cfwd Number
1003
Cancel
Set
Apply Changes?
0Cancel
#Confirm
Press 0 to Cancel.
Or

4.3.1
Press # to confirm the changes.
Turn All Call Forward Features On or Off
Step
Action
Result
1.
Press the Options key.
2.
Press
.
The Call Forward screen displays.
3.
Press
Enter.
The Call Forward mode screen displays
with Call Forward All as the first option.
4.
Press
5.
to scroll to Option number 4 or
5.
Press
Set to set the option.
6.
Press
Done.
7.

Cfwd Mode
1.All
Done
X
Change
Cfwd Mode
4.All Off
Done
Set
Cfwd Mode
5.All On
Done
Set
Apply Changes?
0Cancel
#Confirm
Press 0 to Cancel.
Or

Press # to confirm the changes.
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4.4
Preferences
4.4.1
Tones
Step
Action
Result
Ring Tone:
Sets ring tone. Select from 5 different ring tones or choose silent ring tone. (Ring tone 1 is the
default.)
1.
Go to Options > Preferences.
2
Preferences
Next
2.
Press
Enter.
Enter
A Preferences screen displays.
Preferences
Use
3.
Press
or Press 1.
to view
The Tones screen displays.
1
Tones
Next
4.
Press
Enter.
Enter
A Tones screen displays.
Tones
Use
5.
Press
.
to view
The Ring Tone screen displays.
1
Ring Tone
Next
6.
Press
Enter.
Enter
The Ring Tone setting screen displays.
The check mark indicates the current ring
tone selection
Ring Tone:
Tone 3
Next
Set
7.
Press Next until you hear the desired
ring tone or to select the silent ring tone.
As you navigate through the list, each
tone plays.
8.
Press
The change is saved.
Set.
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Tone Sets:
Provides country-specific tone set options for call progress tones. (The US tone set is the
default.)
1.
Go to Options > Preferences and press
Enter.
2.
Press
to scroll to Tone Set, or press 2.
The Tone Set screen displays.
2
Tone Set
Next
3.
Press
Enter.
Enter
The Tones Set screen displays. US is the
default. The checkmark indicates the
current setting.
Tone Set
US
Next
4.4.2
4.
Press
set.
Next to scroll to the desired tone
5.
Press
Set.
Set
The change is saved.
Contrast Level
The Contrast Level option lightens or darkens the display.
Step
Action
Result
Contrast Level:
1.
Go to Options > Preferences and press
Enter.
2.
Press
to scroll to Contrast Level, or
Press 2.
The Contrast Level screen displays.
2
Contrast Level
Next
3.
Press
Enter.
Enter
The Contrast Level settings screen
displays.
Contrast Level
###########------Back
Select
4.4.3
4.
Press
or until you reach the
desired contrast level.
5.
Press
Select to save the option.
Speed Dial Edit
See Speeddial.
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4.4.4
Live Dialpad
This option controls the Live Dialpad feature.

Live Dialpad feature ON (Default) - The phone automatically selects a line appearance and
turns the speaker on as soon as a dial pad key is pressed. If the number is not completed, the
phone will time out, go to the busy state, and play busy tone until you disconnect by using the
Goodbye key or hang up.

Live Dialpad feature OFF – The digits are entered first, displayed on the screen, and can be
edited using the
key. When the handset is lifted or the speaker key pressed, the number
automatically dials.
Step
Action
Result
1.
Go to Options > Preferences and press
Enter.
2.
Press
4.
to scroll to Live Dialpad or Press
The Live Dialpad screen displays.
4
Live Dialpad
Next
3.
Press
Enter.
The status displays.
Live Dialpad
On
Next
4.4.5
4.
Press
Next to change the status.
5.
Press
Set.
Enter
Set
The change is saved.
Set Audio
The Set Audio option provides 4 audio combinations for maximum flexibility for handling calls.
Incoming audio can be set to one of the following options:
Option
Description
Speaker
(Default)
The default setting. Calls are placed or received using the handset or
speaker.
Use the Speaker key to switch between handset and speaker.
Headset
Place or receive calls using a headset.
Use the Speaker key to switch between the headset and handset.
Lift the handset to switch from the headset to the handset.
Speaker/Headset
Incoming calls go directly to the speaker.
Use the Speaker key to switch between the speaker, headset, and
handset.
Lift the handset at any time to switch back to the handset from either
the speaker or the headset.
Headset/Speaker
Incoming calls go directly to the headset.
Use the Speaker key to switch between the speaker, headset, and
handset.
Lift the handset at any time to switch back to the handset from either
the headset or the speaker.
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4.4.5.1
Set the Audio Option and Headset Volume
Step
Action
Result
1.
Go to Options > Preferences and press
Enter.
2.
Press
to scroll to Set Audio or Press 5.
The Set Audio screen displays.
5
Set Audio
Next
3.
Press
Enter.
Enter
Another Set Audio screen displays.
Set Audio
Use
4.
Press
or press 1.
to view
The first Audio Mode screen display.
1 Audio Mode
Next
5.
Press
Enter
Enter
The current status displays.
Audio Mode
Speaker
Next
6.
Press
Next to reset the audio option.
7.
Press
Set.
Set
The change is saved.
Headset Microphone Volume:
1.
Go to Options > Preferences and press
Enter.
2.
Press
to scroll to Set Audio.
The Set Audio screen displays
3.
Press
Enter.
The Set Audio option screen displays.
Set Audio
Use
4.
Press
.
The Audio Mode screen displays.
1
Audio Mode
Next
5.
Press
Next
to view
Enter
The Headset Mic Volume screen
displays.
2
Headset Mic Vol
Next
Enter
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Step
Action
6.
Press
Result
Enter.
The Headset Mic Volume settings screen
displays. The checkmark indicates the
current setting.
Headset Mic Vol
Medium
Next
Set
7.
Press
Next to select the volume.
8.
Press
Set.
The change is saved.
DHSG – Electronic Hookswitch Support (EHS):
4.4.6
1.
Go to Options > Preferences > Set
Audio.
2.
Press
to select DHSG.
3.
Press
4.
Press Done.
DHSG
DHSG is OFF
Next
Set
to select DHSG is ON.
Time and Date
This option sets the date and time on the phone, but can be overwritten by the time server when
the phone is restarted.
4.4.7
Time Server
The phone acquires the time and date from the time server. The time server is already assigned,
and this option requires an administrator password. Talk to your administrator if your phone has
any difficulty with the date and time.
4.4.7.1
Set Time and Date Manually
If you set the time manually, the phone will not try to synchronize the time with the time server until
the next time the phone is restarted.
Step
Action
Result
1.
Go to Options > Preferences and press
Enter.
2.
Press
Next to scroll to Time and Date.
The Time and Date screen displays.
6
Time and Date
Next
3.
Press
Enter.
Enter
Time and Date
Use
to view
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Step
Action
4.
Press
Result
to go to the first option.
Time Format:
Sets the time format display (12h or 24h clock).
1.
Go to the Time Format option.
The Time Format screen displays.
1
Time Format
Next
2.
Press
Enter.
The current status displays.
Time Format:
12h
Next
3.
Press Next to toggle between 12-hour
and 24-hour format.
4.
Press
Set.
Enter
Set
The change is saved.
Daylight Savings Time:
Sets daylight savings time. Automatic is the default.
1.
Go to the Daylight Savings option
The Daylight Savings screen displays:
2
Daylight Savings
Next
2.
Press
3.
Press Next to scroll to another daylight
savings option.
4.
Press
Press
Enter.
Set.
Enter
Daylight Savings
Automatic
Next
Set
The change is saved.
to exit without change.
Date Format:
1.
Go to the Date Format option.
The Date Format screen displays.
3
Date Format
Next
2.
Press
Enter.
The Date Format settings screen
displays. The checkmark indicates the
current format setting.
Date Format
MM-DD-YY
Next
3.
Enter
Set
Press Next to scroll to a different date
format.
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Step
Action
4.
Press
Result
Set.
The change is saved.
Time Zone:
1.
Go to the Time Zone option.
4
Time Zone
Next
2.
Press
Enter.
The Time Zone screen displays.
Time Zone
US-Eastern
Next
3.
Press
zone.
Next to scroll to a different time
4.
Press
Set.
Enter
Set
The change is saved.
Time Server 1, 2, and 3:
Requires an Administrator Password.
Set Time:
Displays the network time if the Time Server option is enabled and also allows you to set the
time manually.
If you set the time manually, the phone will not try to synchronize the time with the Time Server
until the next time the phone is restarted.
1.
Go to the Set Time option.
The Set Time screen displays.
8
Set Time
Next
2.
Press
Enter.
The time setting screen displays.
02:14pm
*=am/pm
Cancel
3.
Use the keypad to enter the time.
4.
Press the * key to toggle between AM
and PM.
5.
Press
Done.
Press
Cancel to exit without change.
Enter
Done
The change is saved.
Set Date:
Displays the network date if the Time Server option is enabled and also allows you to set the
date manually.
If you do set the date manually, the phone will not try to synchronize with the Time Server until
the next time the phone is restarted.
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Step
1.
Action
Result
Go to the Set Date option.
The Set Date screen displays.
9
Set Date
Next
2.
Press
Enter.
Enter
The date setting screen displays.
2011-08-31
yyyy-mm-dd
Cancel
4.5
3.
Use the keypad to enter the date.
4.
Press
Done.
Press
Cancel to exit without change.
Set
The change is saved.
Language
This option sets the language for all of the phone display screens. The phone is permanently set to
the English language.
4.6
Phone Status
Step
1.
Action
Result
Go to Options > Phone Status.
The Phone Status option displays.
3
Phone Status
Next
2.
Press
Enter.
Enter
The phone status screen displays.
Phone Status
Use
to view
IP & MAC Addresses:
1.
Press
to go to IP&MAC addresses.
1
IP&MAC Addresses
Next
2.
Press
Enter.
Enter
The IP Address displays.
IP Address:
10.20.107.28
Next
Enter
3.
Press
Next.
The MAC address displays.
MAC Address:
00085D1931D8
Next
Enter
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Step
Action
4.
Press
Result
Options to exit.
LAN Port:
1.
Go to LAN Port.
2
LAN Port
Next
2.
Press
Enter.
Enter
The LAN Port information displays.
100/Full (Auto)
Back
3.
Press
Back to go back to the LAN
Port menu item.
PC Port:
1.
Press
Next to go to PC Port.
3
PC Port
Next
2.
Press
Enter.
3.
Press
Back to go back to the
PC Port menu item.
Enter
The PC Port information displays.
Firmware Info:
1.
Press
Next to go to Firmware Info.
4
Firmware Info
Next
2.
Press
Enter.
Enter
The Firmware information displays.
Firmware:
3.2.2.1030
BootROM:2.4.0.80
3.
Press
to display all the information.
Error Messages:
1.
Press
Next to go to Error Messages.
5
Error Messages
Next
2.
Press
Enter.
Enter
Any error messages display. Normally
your display will look like the following:
No Error
Messages
3.
Press
to display all the information.
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Copyright:
1.
Press
Next to go to Error Messages.
6
Copyright
Next
2.
Press
Enter.
Enter
Any error messages display. Normally
your display will look like the following:
Copyright 2011
©Aastra
Technologies
3.
4.7
Press
to display all the information.
Password
This option allows you to change the user password for your phone. The password protects your
phone from changes made on the web.
Valid values for the password are 0 to 4294967295 (integers only; symbols and alpha characters
are not allowed).
The default password is an empty string "" (field is blank.)
Step
1.
Action
Result
Go to Options > Password.
The Password screen displays.
4
Password
Next
2.
Press
Enter.
Enter
The Current Password screen displays.
Current Password
Cancel
3.
Done
Enter the current user password.
If the password has never been set up,
press and continue with the new
password setup.
4.
Press
Done.
5.
Enter the new user password.
6.
Press
7.
Re-enter the new user password.
8.
Press
Done.
Done.
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4.8
Administrator Menu
The options in this menu are configured by a system administrator and require an administrator
password.
4.9
Restart Phone
Occasionally you may be instructed to restart your phone to check for updates from the
configuration server. This option allows you to restart the phone.
Your phone is temporarily out-of-service during the restart and download processes.
Do not unplug or remove power to the phone while it is checking or installing firmware.
Step
1.
Action
Result
Go to Options > Restart Phone.
6
Restart phone?
Next
2.
Press
Enter.
Enter
The restart screen displays.
Restart phone?
#Confirm
Cancel
3.
Press #.
The phone restarts.
Press Cancel to cancel without
restarting the phone.
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4.10
Phone Lock
You can lock the phone to prevent it from being used or configured.
While the phone is locked, only emergency 911 dialing is permitted.
Step
Action
Result
Lock the Phone:
1.
Go to Options > Phone Lock.
The Phone Lock screen displays.
7
Phone Lock
Next
2.
Press
Enter.
Enter
The phone lock message displays.
Lock the phone?
No
3.
Press
Lock.
Yes
The following message displays:
1
John Smith
Phone is locked
Wed Aug 31 3:51
The red status lamp (MWI) at the top right
of the phone turns on.
Unlock the Phone:
1.
Press the Options key.
The password screen displays.
Password:
Clear
2.
Enter your user password.
Enter
The phone is unlocked.
The red status lamp at the top right of the
phone turns off.
If the user password has never been set
up, press the Enter key without a
password.
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5
Call Handling
5.1
Place a Call
You can place a call using one of the following methods.
If you are unable to make calls within certain area codes, check with your system administrator for
any toll restrictions placed on your extension that may restrict your access to long distance area
codes or dialing prefixes.
Step
1.
Action
Dial the number.
Live Dialpad is set to ON by default.
Speaker mode is the default audio mode.
The Speaker turns on automatically
when you dial the number, and the call is
placed.
Lift the handset.
The Dial screen displays.
Handset:
1.
Line/Call Appearance
Number
The phone automatically selects the next
available line appearance.
1
1002
Dial
2.
Dial the number.
Speaker Key:
1.
Press the Speaker key.
2.
Dial the number.
Line Appearance Key:
5.2
1.
Press a line appearance key.
2.
Dial the number.
Receive a Call
When a call rings in at your phone, the inbound call screen displays, the line appearance lamp
flashes, and the MWI lamp flashes.
1
Mary Jones
1002
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5.2.1
Answer an Incoming Call
If the phone is already connected to a call, pressing the line appearance key for the new incoming
call automatically places the connected call on hold and answers the new call.
If you cannot answer, the call is redirected to a pre-defined destination such as your voice mailbox.
Step
Action
Hands-free Operation:
1.

Press the line appearance key.
Or
 Press the Speaker key.
Headset:
1.
Press the Speaker key.
Handset:
1.
5.3
Lift the handset.
Connected Call
The connected state screen displays when you are talking to someone on the phone.
1
5.4
Mary Jones
1003
02:23
Handle Calls Using the Speaker
The Speaker allows you to speak to someone without using the handset or headset. The Audio
Mode for your phone is set to “Speaker” by default. See the Set Audio options.
Step
Action
Dial using the speaker:
1.
Press the Speaker key and enter a number from dial tone.
Answer a call using the speaker:
1.
Press the Speaker key or the line appearance key.
Switch between the speaker and handset in speaker audio mode:
1.

Lift the handset to go back to the handset.

Press the Speaker key to switch back to the speaker.
Switch between the speaker and the headset in speaker/headset audio mode:
1.
Press the Speaker key.
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5.5
Handle Calls Using a Headset
Ensure that you have selected a headset audio mode by accessing the Options list. For more
information on how to set this audio option in your phone, see the Set Audio options.
Step
5.6
Action
1.
Plug the headset into the jack.
2.
Press the Speaker key or the line appearance key to get dial tone or to answer an
incoming call.
Depending on the audio mode selected from the Options list, a dial tone or an
incoming call will be received on either the headset or the speaker.
Also see Headset Volume.
End a Call
Step
1.
Action
From a connected call:
 Press the Goodbye key.
Or
 Place the handset back on hook if connected through the handset.
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6
Phone Features
6.1
Overview
Features are configured on your phone according to the needs of your organization. The features
are configured on the 4 available programmable keys at the top of the phone.
6.2
Hold
6.2.1
Place a Call on Hold

You cannot place a call on hold or retrieve a call on hold if you are viewing the Redial List or
Callers List.

If you have left a call on hold for a pre-defined period of time (if the option is configured on your
system), the system will ring your phone until you answer the call. When you answer, you are
re-connected to the held party.

With multiple calls on hold, or if your held call information is not on the screen, you can press
or to view the screen that shows information about the calls on hold.
Step
1.
Action
Result
From a connected call:
Press the Hold key.

The line lamp flashes slowly.

The MWI lamp on the top of the
phone flashes.
1 Call
Held
01:05
6.2.2
Retrieve a Held Call
Only the phone that placed the call on hold can retrieve the call on hold, unless the held call is on a
directory number that appears on more than one phone.
Step
1.
Action
Result
Press the Line key where the call is on
hold.
You are reconnected to the call.

The Goodbye key will not retrieve
a held call.

The Hold key will not retrieve a
held call.
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6.2.3
Automatic Hold
The 6731i will automatically place your current call on hold when you press a new line key.
6.2.4
Manage Multiple Calls on Hold
Step
1.
Action
Result
Press
or to scroll through the call
list information.
Connect to an incoming call or re-connect to a call you placed on hold:
1.
Press the line key.
If the phone is already connected to a call:
1.
6.3
Press the line key for the new incoming
call.
The current call is automatically placed
on hold, and the new call is answered.
Do Not Disturb
The Do Not Disturb (DND) feature on the 6731i allows you to block incoming calls. The DND key
toggles this feature on and off.
When DND is activated, an incoming call does not ring at the phone. The call will forward directly to
your pre-defined call forward busy destination, usually your voicemail. If the phone shares a line
with other phones, only the phone where DND was set is affected.
Step
Action
Result
Activate Do Not Disturb:
1.
Press the DND key.
The Do Not Disturb message displays.
John Smith
DND On
Fri Sep 9 4:38
Deactivate Do Not Disturb:
1.
6.4
Press DND.
The feature is deactivated.
Transfer
Step
Action
Result
Unannounced (blind) transfer:
When you transfer a call directly to another party and complete the transfer without consulting
with the receiving party, it is called an unannounced transfer.
1.
You are already connected to the call to
transfer.
2.
Press the Transfer key.

The calling party is placed on hold
and the line lamp flashes slowly.

You hear dial tone.
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Step
3.
Action
Result
Enter the number of the destination party.
The number is automatically dialed.
1
1.Mary Jones
2.1005
Dial
You can use the Dial softkey for
numbers that are not in your dial plan.
4.
Before the destination party answers:
 Press Transfer again.
The transfer completes.
1
Call Transferred
Or
 Press the Goodbye key.
Or
 Hang up.
Announced Transfer:
Transfer a call to another party and remain on the line to talk to the other party before you
complete the transfer. After consultation, you can either complete the transfer or go back to the
original caller.
1.
2.
Press Transfer.
Enter the number of the destination party.

The calling party is placed on hold
and the line lamp flashes slowly.

You hear dial tone.
The number is automatically dialed.
1
1.Mary Jones
2.1005
Dial
3.
4.
When the destination party answers the
call:
Consult with the destination party.
 Press Transfer again.
Or
 Press the Goodbye key.
You are dropped from the call, and the
transfer completes.
1
Call Transferred
Or
 Hang up.
Cancel a transfer:
1.
Press Cancel while the destination is
ringing.
You are reconnected to the originating
party.
Drop the destination party without completing the transfer:
1.
After consulting with the destination party:
2.
Press Drop.
 Press the Line key.
Or
 Press the Hold key.
The originating party is still on hold.
You are reconnected to the originating
party.
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6.5
Conference
The 6731i supports up to three parties in a conference call.
6.5.1
Establish the Conference
Step
Action
1.
Connect to the first party to include in the
conference.
2.
Press the Conf key.
3.
Enter the number of the second party to
add to the conference.
Result
1
John Smith
1005
00:55

The first party is placed on hold
and the line lamp flashes slowly.

You hear dial tone.
The number is dialed automatically.
1
1.John Smith
2.1001
Dial
4.
Wait for the second party to answer and
consult with the second party.
The original party is still on hold and the
lamp is flashing.
You should always consult with a new
party before adding them to the
conference.
5.
Press the Conf key again.

The conference is established.

A list of the other two parties in the
conference displays on the
originator’s screen.
1
1.John Smith
2.1001
Leave
Drop
If you do not wish to add the second party to the conference:
1.
Press Cancel while the second party’s
phone is ringing.
You are reconnected to the first party.
Drop the second party after consultation without establishing a conference:
1.
After consulting with the second party:
The first party remains on hold.
2.
Press Drop.
 Press the Line key.
You are reconnected to the first party.
Or
 Press the Hold key.
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Drop a party from an active conference:
1.
Use
or
2.
Press
to point to the party to drop.
You remain connected to the other party.
Drop.
Conference two separate calls already on hold:
1.
Press Conf.
Both calls are on hold.
2.
Press the Line key of the first held call.
The first line is connected.
3.
Press Conf again.
4.
Press the Line key of the second held
call.
The conference is established.
Leave a Conference:
1.
6.6
Press Leave.
The other two parties remain connected.
Park and Pickup
The Call Park feature allows you to park a call so that any member of the group can retrieve it.
A call can be parked against any number in the group, including your own number.
You can only have one call parked at a time.
A 45-second timer is started when you park a call. If the timer expires and your line is idle, the
system rings your line. If you line is not idle, the timer is restarted for 10 seconds and the call
remains parked. This procedure is repeated until your line is idle, or the parked call is retrieved or
released.
6.6.1
6.6.2
Default Display

The Park key is visible only when a call is connected.

The Pickup key is visible only the phone is idle or when the phone is off hook.
Use Park and Pickup
Step
Action
Result
Park a Call:
1.
From a connected call:
Press the Park key.
The feature access code for Park is
dialed and you hear instructions given by
the system.
2.

If the call is parked successfully, you hear
the message “Your call has been Parked.
Thank you.”
Dial the number where you want to
park the call plus the
key.
Or

Dial
to park the call against
your number.
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Step
3.
Action

Result
Hang up the handset.
Or

Press the Goodbye key.
Pick up a Parked Call:
1.
Lift the handset.
The Pickup key appears.
2.
Press the Pickup key.
You hear the instructions given by the
system.
3.

You are connected to the parked call.
Dial the number where the call was
parked plus the
key.
Or

6.7
Dial
to pick up a call parked
at your own number.
Call Forwarding Always, Busy, No Answer
The following procedures apply to all Call Forwarding modes using keys assigned as Call
Forwarding activation/deactivation keys:

Call Forwarding Always

Call Forwarding Busy

Call Forwarding No Answer

Call Forwarding Always to Voicemail

Call Forwarding Busy to Voicemail

Call Forwarding No Answer to Voicemail
You can also set up Call Forwarding using the Phone UI.
Step
Action
Result
Activate:
1.

Press the appropriate Call
Forwarding activation key.
The system prompts you for the
destination number.
Or

Dial the appropriate activation
feature access code.
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Step
2.
Action
Result
Enter the destination number + the pound
key (#).
The system plays the confirmation
announcement.
If no phone number is entered, calls are
forwarded to the number that was
previously configured.
3.
Hang up.
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Deactivate:
1.

Press the Call Forwarding
deactivation key.
The system plays the confirmation
announcement.
Or

2.
6.8
Dial the appropriate deactivation
code.
Hang up.
Call Return
The Call Return feature enables you to call the last party that called, whether or not the call was
answered.
Step
1.
Action
Result

The number of the last party that called
you is automatically dialed.
Press the Call Return key.
Or

6.9
Dial the Call Return feature
access code.
Call Waiting
The Call Waiting feature allows you to answer a call while already on another call. Call Waiting
is “On” by default, but can be deactivated. It can also be canceled per call.
Step
Action
Result
You are on an active call and hear the Call Waiting tone.
1.
Press the flashing Line Appearance key
of the waiting call.
You are connected with the waiting party
and the original party is placed on hold.
2.
Press the Line Appearance key of the
original call to return to the first party.
The second party is now on hold.
If one party hangs up while the other party is held or waiting, your phone rings.
1.
6.10
Answer the call.
You are reconnected to the held party.
Directed Call Pickup
Directed Call Pickup allows you to pick up a call ringing at another extension in the same group.
Step
1.
Action
Result

You hear dial tone. There are no system
voice prompts.
Press the Directed Call Pickup
key.
Or

Dial the Directed Call Pickup
feature access code.
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Step
2.
Action
Result
Dial the ringing extension.
You are connected to the call.
If the ringing party has already answered
the call, or if it has no alerting call, or if the
dialed extension is invalid, you will
receive reorder.
6.10.1
Directed Call Pickup Feature Interactions
The main feature interactions introduced by this feature are described in the following table.
6.11
Feature
Interaction Description
Call Waiting
It is not possible to pick up a waiting call. A call must be ringing to
be picked up.
Call Forwarding NoAnswer
You can pick up a ringing call before the call is forwarded by Call
Forward No-Answer (CFNA). Picked up calls are not forwarded by
the user picking up the call.
Call Hold and Retrieve
You can place a call on hold and do a Directed Call Pickup of
another call.
Call Notify
Directed Call Pickup does not send a call notify message for
picked-up calls.
Call Transfer
(Unannounced)
You can pick up an unannounced (blind) transferred call, and you
can also transfer a picked-up call.
Do Not Disturb
You can pick up calls regardless of whether the answering party is
accepting calls.
Three-Way Call
It is not possible for the conference controller to pick up another
call. However, a participant in a 3-way call can pick up another call
by putting the original call on hold and dialing the Directed Call
Pick access code or pressing the Directed Call Pickup key.
Directed Call Pickup with Barge-In
Directed Call Pickup with Barge-in functions the same as Directed Call Pickup and allows you to
pick up a call ringing at another extension in the same group. However, it also allows you to barge
in on the call if the call was already answered. When the barge-in occurs, a 3-way conference call
is established between the parties. You, as the Barge-in user, have control of the conference.
Step
1.
Action
Result

You hear dial tone.
Press the Directed Call Pickup
Barge-In key.
Or

2.
Dial the Directed Call Pickup
Barge-In feature access code.
Dial the extension of the ringing party.
You are connected to the call.
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6.12
Autodial (Hotline and Warmline)
Your System Administrator can configure an autodial feature on your phone. If autodial is enabled,
the phone automatically dials a preconfigured number whenever it is off-hook. Depending on the
configuration specified by your Administrator, the Autodial functions as either a “hotline”, or as a
“warmline,” as follows:

Hotline: The IP phone immediately dials a preconfigured number when you lift the handset.

Warmline: The IP phone waits for a specified amount of time after you lift the handset before
dialing a preconfigured number. If you do not dial a number within the time allotted, then the IP
phone begins to dial the number.

Any speed dial numbers that you configure on your IP phone are not affected by autodial
settings.

If Autodial is configured on your phone, any lines that function as hotlines do not accept
conference calls, transferred calls, and/or intercom calls.
6.13
Intercom
6.13.1
Outgoing Intercom
You can use the Intercom key to automatically connect to a remote extension. This feature is
enabled by the system administrator. You must have an Intercom softkey to use the Intercom
feature.
By default, the IP phone allows incoming intercom calls to be automatically answered without
having to set up an Icom key on your phone. The phone automatically plays a warning tone and
mutes the microphone when it receives an incoming intercom call. If the intercom call comes to the
phone while an active call is already present, the phone puts the active call on hold and answers
the intercom call.
6.13.2
Use the Intercom Softkey
Step
Action
Result
Place an Intercom Call:
1.
Press the INCM key.
2.
Enter the extension number of the
person you wish to call on the
intercom or the BLF key for that
extension.

You hear a beep tone.

Your phone automatically connects
with the remote extension.

You can speak through the remote
phone speaker.
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End an Intercom Call:
1.
 Hang up the phone.
Or
 Press
Or

6.14
When you hang up, the remote phone also
hangs up.
.
Press the line appearance key.
Stuttered Dial Tone
If this feature is enabled on your phone, you hear stuttered dial tone when there is a message
waiting on your phone.
6.15
Speeddial
The Speeddial feature allows you to configure a Speeddial key on your phone. You can assign and
label Speeddial keys using the Press and Hold method.
The Speed Dial Edit feature allows you to edit a previously assigned Speeddial key using the
Phone UI Options List.
6.15.1
Edit a Speeddial Key using the Options List
You can edit a pre-assigned Speeddial key using the Options List.
Step
Action
Result
1.
Go to Options > Preferences.
2.
Press
3.
Press
option.
4.
Press
Enter.
to go to the Speed Dial Edit
Enter.

The Speed Dial Edit screen
displays.

All programmable Speeddial
lamps flash.
Speed Dial Edit:
Press SD button
5.
Press the Speeddial key to edit.
The edit screen displays.
1001
Cancel
6.
Use the
7.
Enter the new number including any
access numbers.
Save
key to erase the number.
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Step
Action
8.
Press
Result
The Line screen displays. Line 1 is the
default.
Save.
Line: 1
Change
Cancel
9.
Choose another line if desired.
10.
Press
Save
The change is saved.
Save.
Saved Memory Key
1001
6.15.2
Add a new Speeddial Key (Press and Hold)
You can press and hold a programmable key that has no pre-assigned function to create a new
Speeddial key.
Step
1.
Action
Result
Press on an available programmable key
for 3 seconds.
The edit screen displays.
2.
In the Enter Number field:
Enter a number (up to 16 numbers).
3.
Press
Speeddial
Enter Number >
The Line screen displays. Line 1 is the
default.
Save.
Line: 1
Change
Cancel
4.
Press
or
5.
Press
Save.
Save
to change the line.
The change is saved.
Saved Memory Key
1001
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6.16
Speed Dial/Xfer
A Speeddial key allows you to use one key to dial a frequently dialed number. An Xfer key allows
you to transfer a call. The Speeddial/Xfer key combines the Speeddial and Xfer key's functionality
together allowing you to transfer calls with one key.
The Speeddial/Xfer key has the following capabilities:
6.17
Function
Description
Speeddial/Xfer and Speeddial
Pressing the Speeddial/Xfer key while the phone is idle
causes the phone to go off-hook and dial the
predefined extension.
Speeddial/Xfer and Blind Transfer
When the phone is connected to a call, pressing the
Speeddial/Xfer key blind-transfers the call to the
predefined destination.
If the transfer fails, the message “Transfer Failed”
displays, and you can retry the call by pressing the line
key again.
Speeddial/Xfer and Call Forward
Pressing the Speeddial/Xfer key while the phone is
ringing forwards the call to the predefined number.
Speeddial/Conf
The Speeddial/Conf key allows you to conference another party at a pre-defined number while on
an active call. The line focus changes to the dialing line. A cancel softkey displays on the phone
allowing you to abort the conference speeddial if required.
The following messages display:

Ringing… - Displays when the far end is ringing.

Conf. Unavailable - Briefly displays when a conference is already in progress.
For example, while on a call, you can use the Speeddial/Conf softkey to dial a recording service
and have the resulting conference recorded.
If currently in a conference, the Speeddial/Conf softkey is disabled on the active call.
6.18
Shared Call Appearance Call Retrieve
Shared Call Appearance (SCA) is when incoming calls are presented to multiple phones
simultaneously. For example, it is the ability to assign the boss' extension to a button on the
secretary's phone. Calls can be transferred between two phones with the same extension button
by simply putting the call on hold at one phone and picking it up on the other. Status LEDs flash in
unison, allowing all people sharing the extension to see the status at a glance.
The phones include an enhanced SCA for the servers that support call bridging and allows two or
more SCA users to be connected in a call with a third party. Refer to the following example.
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Figure 4 SCA Call Bridging
In the example above, when a call comes into Phone 1, Phone 2 and Phone 3 can pick up the
same call by pressing the SCA line key. Phone 2 and 3 display the call they are bridging into on the
phone display. Existing SCA parties in a bridge or one-to-one call hear an audible beep when
another party has joined the call.
Your Administrator must enable/disable the beep on the server-side.
If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server
does not have this functionality enabled, an error message displays to the LCD on the phone.
The SCA call bridging feature is disabled by default on all phones. Your Administrator can
enable/disable this feature if required. Contact your System Administrator for more information.
6.18.1
Keys States and LED Behavior
There are two call states on the phones that support SCA bridging:
Bridge-active - A bridged call is in progress
Bridge-held - The 3rd-party (i.e., non-SCA party) in the bridge is on hold.
The following tables provide the key states and LED behavior in an SCA bridge call for users
involved in an SCA call and users not involved in the SCA call.
6.18.2
Line Keys and Idle Screens
State
Call LED
Call Caller
ID
Non-Call LED
Non-Call
Caller ID
Idle
N/A
N/A
Off
N/A
Seized
Solid Green
None
Solid Red
None
Progressing
(Outgoing Call)
Green
Called Party
Solid Red
None
Alerting
(Incoming Call)
Blinking Unselected Red
N/A
N/A
N/A
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6.18.3
6.18.4
Active
Solid Green
Far-end
Solid red
Far-end
Held
Slow Flashing Green
Far-end
Slow Flashing Red
Far-end
Hold Private
Slow Flashing Green
Far-end
Solid Red
Far-end
Bridge-active
Solid Green
Far-end
Solid Red
Far-end
Bridge-held
Slow Flashing Green
Far-end
Solid Red
Far-end
Softkey Line Keys
State
Call Icon
Call LED
Non-Call Icon
Non-Call
Caller LED
Idle
Small circle
None
Small circle
None
Seized
N/A
N/A
Solid circle
Solid Red
Progressing
(Outgoing Call)
Empty circle
Solid Red
Solid circle
Solid Red
Alerting
(Incoming Call)
Empty blinking circle
Flashing Red
N/A
N/A
Active
Empty circle
Solid Red
Solid circle
Solid Red
Held
Reverse empty blinking
circle
Slow Flashing
Red
Solid circle
Solid Red
Hold Private
Reverse empty blinking
circle
Slow Flashing
Red
Solid Circle
Solid Red
Bridge-active
Empty circle
Solid red
Solid circle
Solid Red
Bridge-held
Reverse empty blinking
circle
Slow Flashing
Red
Solid Circle
Solid Red
Line Key Phone Behavior
State
Call Line Key Pressed
Non-Call Line Key Pressed
Idle
N/A
Attempt to seize the line
Seized
Hang up
Ignore
Progressing
Hang up
Ignore
Alerting
Answer
N/A
Active
Hold
Bridge
Held
Retrieve
Bridge
Hold Private
Retrieve
Ignore
Bridge-active
Hold
Bridge
Bridge-held
Retrieve
Bridge
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6.18.5
SCA Call Location and SCA Call Retrieve
Allows for retrieval of an active call from one Shared Call Appearance (SCA) location (for example,
a mobile) to another (for example, landline).
6.19
*11
Shared Call Appearance Call Retrieve
*12
Shared Call Appearance Location Control Activation
*13
Shared Call Appearance Location Control Deactivation
XML Keys
The 6731i IP supports XML (Extensible Markup Language). XML is a markup language much like
HTML. Your System Administrator can create customized XML menu services to access on your
phone. These services include things like weather and traffic reports, contact information, company
info, stock quotes, or custom call scripts
XML services must be set up by your System Administrator before you can assign a key. Contact
your System Administrator for more information.
6.20
Access XML Applications
Use the following procedures to access XML applications.
Step
Action
Result
1.
Press the XML key.
A screen displays with a menu of
available features.
2.
Use the up and down arrows ( or
scroll through the features offered.
3.
Select the item you want to view.
) to
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7
Callers List and Redial List
7.1
Callers List
The Callers list is a stored log of your incoming calls. The 6731i IP Phone stores information for up
to 200 incoming calls in the Callers list. By default, the Callers List key is key 4 on the top left of
your phone.
You can view, scroll through, and delete entries in the Callers List and dial directly from a displayed
entry.
If the phone number of an incoming or outgoing call matches a number that you have programmed
with a name in a programmable key, the Callers List displays the name and number.
When the Callers List is full, the oldest call records are deleted to accommodate new caller
information.
The display shows you how many callers have been added to the list since you last checked it.
7.1.1
Callers List Display
Display
Description
N
The "N" at the left of the screen indicates a new call you have not
reviewed.
XX New Callers
The display shows you how many new callers were added to the list
since you last checked.
Indicates an unanswered call.
Indicates an answered call.
7.1.2
Callers List Functions
Step
Action
Result
Access the Callers List
1.
Press the Callers key.
The latest entry displays.
001 Mary
Jones
1001
Sep 1 10:45am L1
2.
Use
or
in the list.
to scroll through the entries

Press
call.
to see the most recent

Press
to see the oldest call.
The entries display.
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Step
Action
Result
Dial from the Callers List:
1.
From the selected entry:

The number is automatically dialed.
Lift the handset.
Or

Press the Speaker key.
Or

Press a line appearance key.
Edit a number before you dial:
The Callers List does not save changes. Editing in the Callers List is generally used if you plan
to call the number and need to add a prefix.
In the Callers List, if a dial pad key is pressed when a number and/or a name is displayed, the
cursor automatically adds the digit at the left side of the number to enable the entry of the
prefix.
1.
Press the Callers List key.
2.
Use
or
in the list.
to scroll through the entries

Press
call.
to see the most recent

Press
to see the oldest call.
3.
4.
Press any key on the dial pad to begin
editing.

Press
to move the cursor one
digit to the right.

Press
left.

Lift the handset.
to erase one digit to the
The number is dialed.
Or

Press the Speaker key.
Or

Press a line appearance key.
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7.1.3
Missed Calls Indicator
The 6731i displays the “<Number of> Missed Calls” in the idle state screen display.
John Smith
2 Missed Calls
Thurs Sep 1 10:34
As the number of missed calls increments, the phone numbers associated with the calls are stored
in the Callers List
When you review the calls in the Callers List, the number of missed calls is cleared from the idle
screen display.
7.1.3.1
View Missed Calls
Step
Action
Result
1.
Go into the Callers List.
The Callers List menu displays.
2.
Use
Missed calls are those marked with the
or
to scroll through the entries.
telephone icon with the handset ON
7.1.4
.
Delete Entries in the Callers List
Step
Action
Result
Delete one entry:
3.
Press the Callers List key.
4.
Use
5.
Press the Delete key.
or
to find the entry to delete.
The Delete confirmation displays:
DELETE again to
erase this item
6.
Press the Delete key again.
7.2
Redial
7.2.1
Last Number Redial
The entry is deleted with no confirmation
message.
You can redial the last number you dialed using the Redial key.
Step
1.
Action
Result
Lift the handset.
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Step
2.
Action
Result

The last number you dialed displays on
the screen and is automatically dialed.
Press the Redial key 2 times.
Or

Press the Redial key 1 time.

Press the Dial key 1 time.
Or

7.2.1.1
Dial the Last Number Redial
feature access code.
Redial List
There are 100 entries in the Redial List. The list contains the name (if known), the number you
dialed, the time and date the number was dialed, and the line used.
You cannot edit an entry in the Redial List.
Step
Action
Result
Redial from the Redial List (On-hook)
1.
While on-hook:
Press the Redial key one time.
The Redial List displays the first entry.
011 1002
1002
Mar 30 02:47P L1
2.
Use
3.

or
to find the entry to call.
Press an available line key.
The number automatically dials.
Or
 Press the Speaker key.
Or
 Lift the handset.
Delete an Entry in the Redial List:
1.
Find the entry to delete.
2.
Press the Delete key.
3.
Press the Delete key again.
DELETE again to
erase this item
The entry is deleted with no confirmation
message.
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Appendix A – Clearspan Feature Access Codes
Feature Access Codes (FACs) can be set up as Speed Dial numbers and assigned to keys, or
dialed directly from the keypad.
The following are the default feature access codes. If the codes are customized for your site,
contact your system administrator for information. Because Clearspan features are available by
license only, you may not have access to all of them.
Code
Name
Definition
*34
Advice Of Charge Activation
Activates the Advice of Charge service for the
next call when the service is not enabled for all
calls.
*77
Anonymous Call Rejection
Activation
Activates the Anonymous Call Rejection service.
After the user dials the feature access code, the
system plays an announcement to inform the
user that the service has been successfully
activated. If the service was already active, the
user still receives the announcement.
*87
Anonymous Call Rejection
Deactivation
Deactivates the Anonymous Call Rejection
service. After the user dials the feature access
code, the system plays an announcement to
inform the user that the service has been
successfully deactivated, even if the service was
never activated.
#8
Automatic Callback
Deactivation
Cancels all current pending callbacks.
#9
Automatic Callback Menu
Access
Provides access to an Interactive Voice
Response (IVR) menu that lists the current
pending callbacks and allows the user to cancel
individual callbacks.
*14
Clearspan Anywhere E.164
Dialing
Allows users to dial E.164 numbers. The user
dials the feature access code as an alias to the
“+” sign. The system replaces the feature access
code digits with the “+” sign and resumes the call
with an E.164 number.
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Code
Name
Definition
*15
Call Bridge
Allows a Shared Call Appearance (SCA) location
to initiate or join an SCA-Bridge, upon which the
Application Server automatically selects an
appropriate call appearance to bridge on.
The Call Bridge FAC becomes visible when one
or more of the following services are authorized
(service provider or group) or assigned (user):
Clearspan Anywhere
Shared Call Appearance
Shared Call Appearance 5
Shared Call Appearance 10
Shared Call Appearance 15
Shared Call Appearance 20
Shared Call Appearance 25
Shared Call Appearance 30
Shared Call Appearance 35
*72
Call Forwarding Always
Activation
Redirects incoming phone calls to another
number, such as a mobile phone or
administrative assistant. After dialing the feature
access code, the user dials the phone number
where they want their calls to be redirected.
*73
Call Forwarding Always
Deactivation
Deactivates the Call Forwarding Always service.
Upon deactivation, calls ring on the user’s phone
unless the user has another service set up, such
as Call Forwarding Busy, Call Forwarding No
Answer, or Do Not Disturb.
*21*
Call Forwarding Always
Interrogation
Allows the user to get the current status and
destination of the Call Forwarding Always service.
The status is active or inactive and the destination
is voice mail or the current forwarding number.
*21
Call Forwarding Always to
Voice Mail Activation
Redirects incoming phone calls to the user’s
voice mail.
#21
Call Forwarding Always to
Voice Mail Deactivation
Deactivates the Call Forwarding Always To Voice
Mail service. Upon deactivation, calls ring on the
user’s phone unless the user has another service
set up, such as Call Forwarding Busy, Call
Forwarding Busy To Voice Mail, Call Forwarding
No Answer, or Do Not Disturb.
*90
Call Forwarding Busy
Activation
Redirects incoming phone calls to another
number, such as a mobile phone or
administrative assistant, when the user is on the
phone. After dialing the feature access code, the
user dials the phone number where they want
their calls to be redirected.
*91
Call Forwarding Busy
Deactivation
Deactivates the Call Forwarding Busy service.
Upon deactivation, calls ring on the user’s phone
unless the user has another service set up, such
as Call Forwarding Always, Call Forwarding No
Answer, or Do Not Disturb.
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Code
Name
Definition
*67*
Call Forwarding Busy
Interrogation
Allows the user to get the current status and
destination of the Call Forwarding Busy service.
The status is active or inactive and the destination
is voice mail or the current forwarding number.
*40
Call Forwarding Busy To
Voice Mail Activation
Redirects incoming phone calls to voice mail
when his user is on the phone.
#40
Call Forwarding Busy To
Voice Mail Deactivation
Deactivates the Call Forwarding Busy To Voice
Mail service. Upon deactivation, calls ring on the
user’s phone unless they have set up another
service such as Call Forwarding Always, Call
Forwarding Always To Voice Mail, Call
Forwarding No Answer, or Do Not Disturb.
*92
Call Forwarding No Answer
Activation
Redirects incoming phone calls to another
number, such as a mobile phone or
administrative assistant, when the user does not
answer the phone. After dialing the feature
access code, the user dials the phone number
where they want their calls to be redirected.
*93
Call Forwarding No Answer
Deactivation
Deactivates the Call Forwarding No Answer
service. Upon deactivation, calls ring on the
user’s phone unless they have set up another
service such as Call Forwarding Busy, Call
Forwarding Always, or Do Not Disturb.
*61*
Call Forwarding No Answer
Interrogation
Allows the user to get the current status and
destination of the Call Forwarding No Answer
service. The status is active or inactive and the
destination is voice mail or the current forwarding
number.
*41
Call Forwarding No Answer
To Voice Mail Activation
Redirects incoming phone calls to voice mail
when the user does not answer the phone.
#41
Call Forwarding No Answer
To Voice Mail Deactivation
Cancels the Call Forwarding Busy To Voice Mail
service. Upon deactivation, calls ring on the
user’s phone unless they have set up another
service such as Call Forwarding Busy, Call
Forwarding Busy To Voice Mail, Call Forwarding
Busy, or Do Not Disturb.
*94
Call Forwarding Not
Reachable Activation
Redirects incoming phone calls to a different
number when the user’s device is not accessible
by Clearspan. After dialing the feature access
code, the user dials the phone number where
they want their calls to be redirected.
*95
Call Forwarding Not
Reachable Deactivation
Deactivates the Call Forwarding Not Reachable
service. After deactivation, should the user’s
phone become unreachable, calls are no longer
rerouted to an alternate device through the Call
Forwarding Not Reachable service.
*63*
Call Forwarding Not
Reachable Interrogation
Allows users to get the status of the Call
Forwarding Not Reachable service.
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Code
Name
Definition
#76
Call Forwarding Selective
Activation
The Selective Call Forwarding service can be
activated only if the service is configured with the
following minimum requirements:
The Default Call Forward to phone number/SIP URI is
configured.
At least one selective criterion is configured and active.
#77
Call Forwarding Selective
Deactivation
Deactivates the Call Forwarding Selective
service. After the service has been deactivated,
no criteria are used when a call is being
redirected.
*67
Calling Line ID Delivery
Blocking per Call
Hides the user’s calling line ID for the next call.
Before placing a call, the user dials the feature
access code; then places the call as usual.
*31
Calling Line ID Delivery
Blocking Persistent Activation
Prevents display of the user’s calling line ID for all
calls.
#31
Calling Line ID Delivery
Blocking Persistent
Deactivation
Displays the user’s calling line ID for all calls.
*65
Calling Line ID Delivery per
Call
Displays the users calling line ID for the next call.
*68
Call Park
Places a call on hold with the intent of retrieving it
from another extension. The call can be parked
on the user’s own extension or on another
extension within the same group.
*88
Call Park Retrieve
Retrieves a call that has been parked.
*98
Call Pickup
Answers the ringing phone within the assigned
call pickup group. If more than one phone in the
assigned call pickup group is ringing, the phone
that has been ringing the longest is answered.
Pickup groups are defined by the group
administrator.
*11
Call Retrieve
Retrieves an existing active call from another
endpoint. The user dials the feature access code
from the location where the call is to be retrieved.
This feature can be used from the primary
location, from a Shared Call Appearance
alternate location, or from a Clearspan Anywhere
location.
*69
Call Return
Call the phone number of the last received call.
Calls can be returned only to numbers that are
acceptable according to the user’s Outgoing
Calling Plan.
#92#
Call Return Number Deletion
Allows the user to delete the last incoming
number for the Call Return service.
*43
Call Waiting Persistent
Activation
Turns on the Call Waiting service for all calls.
#43
Call Waiting Persistent
Deactivation
Turns off the Call Waiting service for all calls.
*70
Cancel Call Waiting
Turns off the Call Waiting service for the next call.
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Code
Name
Definition
*99
Clear Voice Message Waiting
Indicator
Clears the audible (and visible for some devices)
message waiting indicator on the user’s phone.
*33*
Communication Barring UserControl Activation
Activates the user’s current communication
barring profile.
#33*
Communication Barring UserControl Deactivation
Deactivates the user’s current communication
barring profile.
*#33#
Communication Barring UserControl Query
Provides information about the user’s current
communication barring profile.
*57
Customer Originated Trace
Places a trace on the last number that called the
user.
*97
Directed Call Pickup
Answers a call at a specific extension within the
assigned call pickup group. To answer the
ringing call at an extension, the user dials the
feature access code followed by that extension.
Call pickup groups are defined by the group
administrator.
*33
Directed Call Pick-up with
Barge-in
Dials an allowed prefix, followed by the assigned
code and an extension to either pick up a ringing
call in the user’s group or to join an ongoing call
with someone in the group.
*55
Directed Voice Mail Transfer
Transfers a caller on hold to voice mail.
*80
Diversion Inhibitor
Prevents redirection services from being activated
on the terminating side of an unanswered call.
*78
Do Not Disturb Activation
Activates the Do Not Disturb service. When the
service is active, the user’s phone does not ring
and all calls receive busy treatment, such as a
voice message.
*79
Do Not Disturb Deactivation
Turns off the Do Not Disturb service.
#83
Escalate Call Supervision
Call center agents can use this code to escalate
calls to a supervisor. A supervisor who is not on
a call and who does not have the Do Not Disturb
service enabled is considered available and the
call is routed to that supervisor. The caller is put
on hold by the agent when the escalation to the
supervisor is initiated.
The feature access code is available to agents
with Call Center – Standard or Call Center –
Premium service assigned.
*22
Flash Call Hold
Places a call on hold with the flash hook to place
another call. Users can toggle between the two
calls by pressing the flash-hook.
#72
Forced Forwarding Activation
Activates forced forwarding for a call center
queue.
#73
Forced Forwarding
Deactivation
Deactivates forced forwarding for a call center
queue.
#58
Group Call Park
Hunts for the first available user in the assigned
call park group and parks the call there.
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CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 75 OF 82
Code
Name
Definition
#82
Initiate Silent Monitoring
A supervisor can use this code to silently listen in
on a call handled by an agent that they are
monitoring.
This feature access code is available to
supervisors with the Call Center Monitoring
service assigned.
*66
Last Number Redial
Dials the most recently dialed phone number
called from the user’s extension.
*96
Legacy Automatic Callback
Invocation
Allows users to camp on a busy called party.
When the user dials the feature access code after
a call to a busy destination, a callback request is
created and the user is automatically called back
when the called party hangs up.
#96
Legacy Automatic Callback
Cancelation
Cancels all active Legacy Automatic Callback
requests.
*12
Location Control Activation
Allows users to activate a location. The feature
access code has to be dialed from the location to
activate. This feature can be used from a Shared
Call Appearance alternate location or a
Clearspan Anywhere location.
*13
Location Control Deactivation
Deactivates a location. The feature access code
has to be dialed from the location to deactivate.
This feature can be used from a Shared Call
Appearance alternate location or a Clearspan
Anywhere location.
#80
Make Outgoing Call as Call
Center
Allows users working as call center agents to
make calls using a call center phone number.
Users can thus override the default setting
configured by the administrator.
#81
Make Personal Outgoing Call
Allows users working as call center agents to
make calls using their own phone number. Users
can thus override the default setting configured by
the administrator.
*60
Music On Hold Per-Call
Deactivation
Deactivates the Music On Hold service for the
current calls.
#70
Night Service Activation
Manual Override
Activates Night Service for a specified call center
at the time of activation. Calls incoming to the
queue are provided with the Night Service
Manual Override announcement and transferred
to the queue configured for the regular Night
Service. The queue remains in that state until the
Night Service Manual Override service is
deactivated.
#71
Night Service Deactivation
Manual Override
Deactivates Night Service Manual Override and
the call center returns to its configured behavior.
*610
No Answer Timer
Sets the numbers of rings before No-Answer
handling is applied to the Voice Messaging, ThirdParty Voice Mail Support, Call Forwarding No
Answer, Call Forwarding No Answer To Voice
Mail, and Sequential Ringing services.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 76 OF 82
Code
Name
Definition
*71
Per Call Account Code
Charges a call to an account code assigned to
the user.
*50
Push to Talk
Provides an intercom-like functionality where the
user can call another party and be instantly
connected.
*75
Speed Dial 100
Calls the two-digit speed dial number.
*74
Speed Dial 8
Calls the two to nine-digit speed dial number.
*47
Sustained Authorization Code
Activation (calls unlocking)
Unlocks user’s calls. When the user is required
to provide authorization codes for outgoing calls,
this code allows them to “unlock” this
requirement. Having unlocked code activation,
the user in no longer prompted for an
authorization code and their calls proceed without
interruption.
*37
Sustained Authorization Code
Deactivation (calls locking)
Locks user’s calls. When the user dials this
feature access code, the services that require
authorization codes for outgoing calls return to
their normal behavior and prompt the user for an
authorization code.
*86
Voice Mail Retrieval
Allows users to retrieve Clearspan and third-party
voice mail.
*62
Voice Portal Access
Allows users to access their Voice Portal.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 77 OF 82
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 78 OF 82
Appendix B - Troubleshooting
The following are common problems associated with the phone and possible solutions.
Problem
Possible Solution(s)
Network Disconnected
message
The Network Disconnected prompt appears on the display
and the telephone status lamp turns on if phone is not properly
connected to the network. The phone also displays the default
time and date of 12:00 am Jan 1st, 2005 or the equivalent.
Check that the cables are tightly connected to the phone and to
the wall jack. The phone should automatically detect when it is
reconnected and will display the "Network Connected" prompt
for a few seconds.
However, if changes have been made to your phone’s network
settings, you may need to restart your phone.
Contact your system or network administrator for assistance.
Why is my display blank?
Ensure that power is being provided to your phone. If your
network does not provide inline power over Ethernet, you can
obtain an additional accessory, the Aastra PoE (Power over
Ethernet) inline power supply, to provide power over Ethernet
locally to your phone.
See the section “Connecting to the Network and to Power” in
the Aastra Model 6731i Installation Guide for details.
Why is my speaker not
working?
If you press the Speaker key and the speaker lamp flashes
and you do not hear dial tone through the speaker, the Set
Audio option in the phone’s Options list has been set up for
headset use.
Press the Speaker key a second time and if the lamp goes out,
the phone has been set up to be used only with a headset or
handset. If the lamp stays on steady and you hear dial tone, the
phone has been set up so that you can alternate between the
speaker and the headset by pressing the Speaker key.
Why can’t I get dial tone?
Check for any loose connections and that the phone has been
installed properly. For installation instructions, refer to the
“Installation and Setup” section in the Aastra Model 6731i
Installation Guide provided with your phone.
Why doesn’t my phone ring?
Check the ring volume on your phone. It may be turned down
or turned off. To adjust the ringer volume setting, press the
volume key when the phone is on-hook and idle. For more
information, see Volume Key.
Why is the lamp not coming
on when I have a new
Voicemail Message?
Your phone system or service provider must provide a Visual
Message Waiting service for this function to work. Contact your
system administrator.
Why is my handset not
working?
Check to ensure that the handset cord is fully connected to
both the phone and handset. The handset connection on the
bottom of the phone is marked with the handset symbol
.
How do I find the IP address
of my phone?
This setting is in the Options list. See IP and MAC Addresses in
Appendix A.
How do I change my User
Password?
This setting is in the Options list. See User Password in
Appendix A.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 79 OF 82
Problem
Possible Solution(s)
Why does my phone display
the “No Service” message?
The phone displays the “No Service” message if the SIP
settings have not been set up correctly. You can still use the
phone but it is not registered with the Registrar. For more
information about registering your phone, see your system
administrator.
How do I restart the IP
phone?
This setting is in the Options list. See Restart Phone in
Appendix A.
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 80 OF 82
Index
6
6753i IP phone ................................................................ 15
features ....................................................................... 16
features ............................................................................ 23
firmware info .............................................................. 29, 41
G
Goodbye key ................................................................... 22
A
administrator menu ................................................... 30, 43
automatic callback .......................................................... 24
automatic hold ................................................................. 50
B
barge-in ........................................................................... 56
blank display.................................................................... 77
C
call
end .............................................................................. 47
place............................................................................ 45
receive......................................................................... 45
call appearance............................................................... 25
call forward ................................................................ 29, 31
call forwarding ................................................................. 54
call park ........................................................................... 53
call pickup........................................................................ 53
directed ....................................................................... 55
call return ......................................................................... 55
call timer .......................................................................... 27
call waiting ....................................................................... 55
callers list ......................................................................... 65
delete entry ................................................................. 67
dial from ...................................................................... 66
display ......................................................................... 65
functions ...................................................................... 65
missed calls ................................................................ 67
conference....................................................................... 52
configuration update ....................................................... 19
connected call ................................................................. 46
contrast level ................................................................... 34
D
date.................................................................................. 37
daylight savings time....................................................... 38
directed call pickup.......................................................... 55
barge-in ....................................................................... 56
feature interactions ..................................................... 56
display ............................................................................. 29
F
feature access codes ...................................................... 25
H
handset not working ........................................................ 77
handset volume ............................................................... 26
headset ............................................................................ 35
place and receive calls................................................ 47
volume ......................................................................... 36
headset volume ......................................................... 26, 36
headset/speaker .............................................................. 35
hold .................................................................................. 49
retrieve ......................................................................... 49
Hold key ........................................................................... 22
I
idle state display .............................................................. 20
installation ........................................................................ 19
IP address............................................................29, 40, 77
K
key description................................................................. 22
L
lamp
hard keys ..................................................................... 25
message waiting indicator .......................................... 26
speaker........................................................................ 26
LAN port..................................................................... 29, 41
language .................................................................... 29, 40
last number redial ............................................................ 67
line appearance ............................................................... 25
Line appearance keys ..................................................... 22
line/call appearance
status lamp .................................................................. 25
top keys ....................................................................... 25
live dialpad ................................................................. 29, 35
lock phone ....................................................................... 44
M
MAC address............................................................. 29, 40
message waiting.............................................................. 77
message waiting indicator............................................... 26
missed calls indicator ...................................................... 67
multiple calls .................................................................... 50
mute ................................................................................. 27
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2786-002
PAGE 81 OF 82
Mute key .................................................................... 22, 27
MWI ................................................................................. 26
N
Navigation keys............................................................... 22
network disconnect message ......................................... 77
network disconnected ..................................................... 21
no dial tone ...................................................................... 77
no service .................................................................. 21, 78
no voicemail lamp ........................................................... 77
O
Options key ..................................................................... 22
options list........................................................................ 29
access ......................................................................... 30
administrator menu ..................................................... 43
call forward.................................................................. 31
phone lock................................................................... 44
phone status ............................................................... 40
preferences menu....................................................... 33
restart phone............................................................... 43
tones ........................................................................... 33
user password ............................................................ 42
P
park.................................................................................. 53
Park softkey..................................................................... 53
password ......................................................................... 42
PC port ...................................................................... 29, 41
phone lock ................................................................. 30, 44
phone status.............................................................. 29, 40
firmware info ............................................................... 29
IP and MAC address .................................................. 29
LAN port ...................................................................... 29
PC port ........................................................................ 29
PhoneFeatures ............................................................... 49
pickup .............................................................................. 53
place call.......................................................................... 45
power............................................................................... 77
power supply ................................................................... 77
preferences ..................................................................... 29
display ......................................................................... 29
language ............................................................... 29, 40
live dialpad ............................................................ 29, 35
set audio................................................................ 29, 35
speed dial edit....................................................... 29, 34
time and date ........................................................ 29, 37
tones ........................................................................... 29
R
receive call....................................................................... 45
Redial key.................................................................. 22, 67
redial list..................................................................... 67, 68
delete entry ................................................................. 68
restart phone.............................................................. 30, 43
retrieve held call............................................................... 49
ring tone ........................................................................... 33
ring volume ...................................................................... 77
ringer volume ................................................................... 26
S
SCA.................................................................................. 60
set audio .................................................................... 29, 35
set date ............................................................................ 40
set time option ................................................................. 39
setup ................................................................................ 19
shared call appearance ................................................... 60
speaker ...................................................................... 35, 77
place and receive calls................................................ 46
Speaker Key .................................................................... 22
speaker lamp ................................................................... 26
speaker volume ............................................................... 26
speaker/headset .............................................................. 35
speed dial edit............................................................ 29, 34
speeddial.......................................................................... 58
speeddial key
edit ............................................................................... 58
on unassigned key ...................................................... 59
startup sequence ............................................................. 19
status lamp ...................................................................... 25
stuttered dial tone ............................................................ 58
T
time .................................................................................. 37
time and date ................................................................... 29
time server ....................................................................... 37
timer ................................................................................. 27
tone sets .................................................................... 33, 34
tones ................................................................................ 29
U
unlock phone ................................................................... 44
user password .....................................................29, 42, 77
V
visual message waiting ................................................... 77
volume
handset........................................................................ 26
headset........................................................................ 26
ringer............................................................................ 26
speaker........................................................................ 26
Volume key ................................................................ 22, 26
X
XML applications ............................................................. 63
XMl keys .......................................................................... 63
___________________________________________________________________________________________
CS AASTRA 6731i IP PHONE USER GUIDE V3.2.2
CLEARSPAN® IS A RGISTERED TRADEMARK OF AASTRA TECHNOLOGIES LTD.
AASTRA – 2817-002
PAGE 82 OF 82
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