HP | Presario 1700 - Notebook PC | Specifications | HP Presario 1700 - Notebook PC Specifications

Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Before You
Begin
Product
Description
Specifications
Pin
Assignments
Battery
Operations
Troubleshooting
Removal
Sequence
Parts
Catalog
MSG Index
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1700XL Series
Portable Notebooks. This online guide is designed to serve the needs of technicians whose
job is to repair Compaq products.
For copyright and trademark information, refer to the Notice section of this MSG. To locate
your unit’s serial number, to see symbol conventions, or to view technician’s notes, see the
Preface. This MSG is updated online as needed.
For comments or questions about the contents of this MSG, contact Compaq.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For help on navigating in this guide, refer to Using this Guide.
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Using this Guide
To use this guide effectively, refer to the list of bookmarks at the left of the screen. These
bookmarks help you navigate through the document quickly and easily. They are accessible
from anywhere in the Maintenance and Service Guide (MSG).
Viewing a Chapter
Click one of the bookmarks or one of the color-coded bubbles on the Welcome page to view
a chapter of this MSG.
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Click the + to expand or show the contents of a section, or click the – to hide the contents.
Opening another Chapter
Return to the Welcome page by clicking the bookmark, 1700 Series Maintenance and
Service Guide, and then click the bookmark or color-coded bubble for another chapter.
Printing the MSG
For portable copies of this MSG, you can print single pages, multiple pages, or the entire
guide. In the Acrobat Reader, click File, and then Print... for printing options.
2
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1800XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Before You Begin
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS
MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Presario 1700 Series Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 and Windows 2000 are trademarks of Microsoft Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement.
Product names mentioned herein may be trademarks and/or registered trademarks of their
respective companies.
Maintenance and Service Guide
Compaq Presario 1700 Series Notebook Computer
First Edition (June 2000) Compaq Computer Corporation
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
BEFORE YOU BEGIN 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Preface
This Maintenance and Service Guide is a troubleshooting reference that is used as a guide
when servicing the Compaq Presario 1700 Series Notebook Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1700
Series Notebooks without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
Å
WARNING: Text set off in this manner indicates that failure to follow the
directions in the warning could result in bodily harm or loss of life.
Ä
CAUTION: Text set off in this manner indicates that failure to follow the directions
in the caution could result in damage to equipment or loss of data.
Important: Text set off in this manner presents clarifying information or specific
instructions.
Note: Text set off in this manner presents commentary, sidelights, or interesting
points of information.
Technician Notes
Å
WARNING: Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repairs at the
component level or modifications to any printed circuit board. Improper repairs
can create a safety hazard. Any indications that component replacement or
printed circuit board modifications have been made may void any warranty.
Serial Number
When requesting information or ordering spare parts, you should provide the Notebook
serial number to Compaq. The serial number location is underneath the Notebook.
2 BEFORE YOU BEGIN
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Locating Additional Information
The following documentation is available to support this product:
•
Compaq Presario 1700XL Series Notebook Computer documentation set
•
Introducing Windows 98 Guide
•
Introducing Windows 2000 Guide
•
Service Training Guides
•
Compaq Service Advisories and Bulletins
•
Compaq QuickFind
•
Compaq Service Quick Reference Guide
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
BEFORE YOU BEGIN 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Product Description
This chapter describes the features of each of the Presario 1700XL Series Notebooks. It
also provides illustrations of the exterior components of these units.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Models and Features
Compaq Presario 1700 Series Portable Notebook Computer Models
XL260
XL261
XL262
XL264
XL265
Display
13.3 in.
13.3 in. &
14.1 in.
14.1 in.
13.3 in.
14.1 in.
Processor
PIII/500(256)
PIII/500(256) &
PIII/650(256)
PIII/600(256)
PIII/500(256)
PIII/600(256)
Hard Drive
6.0
6.0 & 12.0
6.0
6.0
6.0
CD or DVD
Drive
DVD
DVD
DVD
24X
DVD
Diskette
Drive
1.44 Std.
Diskette
1.44 Std.
Diskette
1.44 Std.
Diskette
1.44 Std.
Diskette
1.44 Std.
Diskette
Modem
56K Mini PCI
d/f 1*
56K Mini PCI d/f
2 & 3* & 56K
Mini PCI
Modem/NIC
combo d/f 1*
56K Mini PCI
d/f 1*
56K Mini PCI
d/f 2 & 3*
56K Mini PCI
d/f 1*
Networking
None
None
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System
Memory
64 MB
64 & 96 MB
64 MB
64 MB
64 MB
* Modem Legend
56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = All NA, CKK, LA
56K Mini PCI d/f 2 = Seminole = All EMEA/APD
56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ
Continued on the next page
2 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL266
XL274
XL275
Display
13.3 in.
14.1 in.
14.1 in.
Processor
PIII/500(256)
PIII/600(256)
PIII/650(256)
Hard Drive
6.0
12.0
6.0
CD or DVD Drive
24X
24X
DVD
Diskette Drive
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f 1*
56K Mini PCI d/f 1*
56K Mini PCI d/f 2 & 3*
& 56K Mini PCI Modem/
NIC combo
d/f 1*10/100 MBIT
Ethernet NIC
Networking
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
64 MB
128 MB
128 MB
* Modem Legend
56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = All NA, CKK, LA
56K Mini PCI d/f 2 = Seminole = All EMEA/APD
56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ
Continued on the next page
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL360
XL361
XL362
Display
14.1 in.
13.3 in.
14.1 in.
Processor
PIII/600 (256)
PIII/700 (256)
PIII/700 (256)
Hard Drive
10.0 GB
15.0 GB
15.0 GB
CD or DVD Drive
DVD
8X DVD
8X DVD
Diskette Drive
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f 4**
iNIC
56K Mini PCI d/f
4 & 5** iNIC
56K Mini PCI d/f 4**
iNIC
Networking
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
64 MB
64 MB
128 MB
* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ
** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC
Continued on the next page
4 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL363
XL364
XL365
XL366
Display
13.3 in.
13.3 in. & 14.1 in.
14.1 in.
13.3 in.
Processor
PIII/650 (256)
PIII/650 (256)
PIII/750 (256)
PIII/700 (256)
PIII/600 (256)
Hard Drive
15.0 GB
10.0 GB & 20 GB
15.0 GB
10.0 GB
CD or DVD
Drive
24X
24X or CDRW or
DVD
DVD
24X
Diskette Drive
1.44 Std. Diskette 1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f
5** iNIC
56K Mini PCI d/f
4 & 5** iNIC
56K Mini PCI d/f
4** iNIC
56K Mini PCI d/f
4** iNIC
Networking
None
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
64 MB
64 MB & 128 MB
128 MB
64 MB
* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ
** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC
Continued on the next page
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 5
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL367
XL368
XL369
Display
14.1 in.
14.1 in.
13.3 in.
Processor
Cel/600 (128)
PIII/600 (256)
Cel/650 (128)
Hard Drive
15.0 GB
15.0 GB
10.0 GB
CD or DVD Drive
24X
8X DVD
CD-RW
Diskette Drive
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f 1*
56K Mini PCI d/f 1*
56K Mini PCI d/f 5**
iNIC
Networking
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
64 MB
64 MB
64 MB
* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ
** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC
Continued on the next page
6 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL370
XL371
XL372
Display
14.1 in.
14.1 in.
13.3 in.
Processor
PIII/650 (256)
PIII/750 (256)
PIII/650 (256)
Hard Drive
10.0 GB
20.0 GB
10.0 GB
CD or DVD Drive
8X DVD
8X DVD
CD-RW
Diskette Drive
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f 5**
iNIC
56K Mini PCI d/f 4**
iNIC
56K Mini PCI d/f 5**
iNIC
Networking
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
128 MB & 64 MB
128 MB
64 MB
* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ
** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC
Continued on the next page
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 7
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL373
XL374
XL375
Display
14.1 in.
14.1 in.
14.1 in.
Processor
PIII/750 (256)
PIII/700 (256)
PIII/750 (256)
Hard Drive
20.0 GB
15.0 GB
20.0 GB
CD or DVD Drive
DVD
8X DVD
8X DVD
Diskette Drive
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f 4**
iNIC
56K Mini PCI d/f 4**
iNIC
56K Mini PCI d/f 4**
iNIC
Networking
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
64 MB
128 MB
128 MB
* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ
** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC
Continued on the next page
8 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Compaq Presario 1700 Series Portable Notebook Computer Models (Continued)
XL376
XL377
XL378
XLTBD
Display
14.1 in.
14.1 in.
13.3 in.
14.1 in.
Processor
PIII/750 (256)
PIII/700 (256)
Cel/700 (128)
PIII/700 (256)
Hard Drive
20.0 GB
20.0 GB
10.0 GB
10.0 GB
CD or DVD Drive CD-RW
8 X DVD
DVD
8X DVD
Diskette Drive
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI d/f
4 & 5** iNIC
56K Mini PCI d/f
5** iNIC
56K Mini PCI d/f
5** iNIC
56K Mini PCI d/f
5** iNIC
Networking
None
None
None
None
Battery
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
3.2 Li-ion
System Memory
128 MB
64 MB
64 MB
128 MB
* Modem and NIC Legend
56K Mini PCI v.90 d/f - 1 = Bear = US, CA, CKK, APD, LA
56K Mini PCI v.90 d/f - 2 = Seminole1 = CTR21, EMEA
56K Mini PCI v.90 d/f - 3 = Seminole2 = AUS/NZ
** Modem/NIC Combo Legend
56K Mini v.90/NIC - 4 = Grizzly = US, CA, CKK, LA, APD Eng, Korea, Taiwan
56K Mini v.90/NIC - 5 = Yogi = CTR21, EMEA, AUS/NZ, PRC
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 9
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Front of Unit
Description
1
2
3
4
5
10 PRODUCT DESCRIPTION
Lid Switch
6
7
8
9
Keyboard
- Right TouchPad Button
Display Release Latch
Display
Power (On/Off) Button
TouchPad
Speakers
Left TouchPad Button
Scroll Button
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Internet Zone Buttons and Lights
Description
1 Volume Down Button
7
Retail Central Button
2 Volume Up Button
8
AC Adapter Light
3 Digital Audio Button
9
Num Lock Light
4 Power Button
- Caps Lock Light
q Scroll Lock Light
5 Instant Internet Access
Button
6 Instant E-Mail Button
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 11
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Front Bezel Components
Description
1 Power (On/Off) Light
12 PRODUCT DESCRIPTION
2 Battery Charge Light
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Right-Side Components with CD, DVD, or CD-RW Installed
Description
1
2
3
4
Battery Compartment
Future Bay™ Removable CD, DVD*, or CD-RW* Drive
CD or DVD Eject Button
CD or DVD Manual Eject Hole
*A DVD or CD-RW is available on select models.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 13
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Right-Side Components with Diskette or SuperDisk Drive Installed
Description
1 Battery Compartment
2 Future Bay™ Removable Diskette or SuperDisk* Drive
3 Diskette or SuperDisk Eject Button
*SuperDisk is available on select models.
14 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Left-Side Components
Description
1 Air Vent
2 Microphone Jack
3 Headphone Jack
4 PC Card Slot (Type I or II)
5 PC Card Eject Button
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 15
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Underneath the Unit
Description
16 PRODUCT DESCRIPTION
1
2
3
Memory Compartment
4
FutureBay™ Release
Switch
5
QuikDock Port
Model and Serial Number
Battery Release Switch
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Rear Connectors
Description
1 Ethernet Port
2 Modem Port
3 USB Port
4 USB Port
5 S-Video Out Port
6 Printer/Parallel Port
7 External Monitor (VGA)
Port
8 Security Slot
9 AC Adapter
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PRODUCT DESCRIPTION 17
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
QuikDock Components
Description
1
2
3
4
Release Mechanisms
Alignment Pins
QuikDock Latch
Docking Connector
QuikDock Connectors
Description
1
2
3
4
S-Video
USB Port
7
8
9
USB Port
-
Monitor
5 AC-3 Digital Audio-Out
q
1394 (Digital Interface)
6 Composite TV-Out
w
AC Adapter
18 PRODUCT DESCRIPTION
Mouse
Keyboard
Serial Port
Printer
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Specifications
Physical and Environmental
Computer Specifications
General Dimensions
U.S.
Metric
(Models with 12.1-in. TFT display)
Height (with the Notebooks closed)
Depth
Width
1.3 in.
10.3 in.
12.0 in.
33.1 mm
261.6 mm
304.8 mm
(Models with 13.3-in. TFT display)
Height (with the Notebooks closed)
Depth
Width
1.3 in.
10.3 in.
12.0 in.
33.1 mm
261.6 mm
304.8 mm
(Models with 14.1-in. TFT display)
Height (with the Notebooks closed)
Depth
Width
1.3 in.
10.3 in.
12.0 in.
33.1 mm
261.6 mm
304.8 mm
Weight
12.1 TFT (w/weight saver installed in the Future Bay)
13.3 TFT (w/weight saver installed in the Future Bay)
14.1 TFT (w/weight saver installed in the Future Bay)
5.1 lb
5.1 lb
5.1 lb
2.2 kg
2.2 kg
2.2 kg
Stand-Alone (Battery Pack) Power Requirements
Nominal Operating
Maximum Average
Peak Operating
AC Power Requirements
Operating Voltage
Operating Current
Operating Frequency
Maximum Transient
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
LiON
17 W @ 14.4 V
30 W @ 14.4 V
31 W @ 14.4 V
100-240 V
0.8/0.4 A RMS
47-63 Hz
Meets IEC 801-4 and IEC801-5
1kV for 50 ns
SPECIFICATIONS 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Computer Specifications
General Dimensions
U.S.
Metric
Temperature
Operating
Non-operating
50° to 95°F
-4° to 140°F
10° to 35°C
-20° to 60°C
Relative Humidity (noncondensing)
Operating
Non-operating (tw = 38.7°C max)
10 to 90%
5 to 95%
35°C to 90%
60°C to 95%
0 to 10,000 ft
0 to 30,000 ft
0 to 3.15 km
0 to 9.14 km
Altitude
Operating
Shock
Operating
Non-operating
10 G, 11 ms, half sine
240 G, 2 ms, half sine
Vibration
Operating
Non-operating
0.5 G
Note: Applicable product safety standards specify thermal limits for plastic surfaces.
Compaq Presario 1700 Series Portable Notebooks operate well within this range of
temperatures.
System Interrupts
IRQ
Device(s)
0
System Timer
1
Standard 101/102-Key or Microsoft Natural Keyboard
2
Programmable Interrupt Controller
3
Conexant Modem
4
Communications Port (COM1)
5
ESS 1988 Allegro Audio Controller
6
Standard Floppy Disk Controller
7
Printer Port (LPT1)
8
System CMOS/Real Time Clock
9
Intel 82371AB/EB PCI to USB Universal Host Controller
2 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
IRQ
Device(s)
11
Texas Instruments PCI-1410 CardBus Controller
ATI M1 Graphics Controller
12
PS/2 Compatible Mouse Port
13
Numeric Data Processor
14
Intel 82371AB/EB PCI Bus Master IDE Controller
15
Intel 82371AB/EB PCI Bus Master IDE Controller
System DMA
DMA
Device(s)
0
ESS 1988 Audio Controller
1
ESS 1988 Audio Controller
2
Floppy Disk Controller
3
Parallel Port (ECP Mode)
5
Free
6
Free
7
Free
System I/O Address
I/O Address
System Function (Shipping Configuration)
0000 - 000F
Direct Memory Access Controller
0020 - 0021
Programmable Interrupt Controller
0040 - 0043
System Timer
0060 - 0060
Standard 101/102-Key or Microsoft Natural Keyboard
0061 - 0061
System Speaker
0064 - 0064
Standard 101/102-Key or Microsoft Natural Keyboard
0070 - 0071
System CMOS/Real Time Clock
0081 - 008F
Direct Memory Access Controller
00A0 - 00A1
Programmable Interrupt Controller
00C0 - 00DF
Direct Memory Access Controller
00E0 - 00E1
Motherboard Resources
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
SPECIFICATIONS 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
I/O Address
System Function (Shipping Configuration)
00F0 - 00FF
Numeric Data Processor
0170 - 0177
Intel 82371AB/EB PCI Bus Master IDE Controller
01F0 - 01F7
Intel 82371AB/EB PCI Bus Master IDE Controller
0201 - 0201
Gameport Joystick
0274 - 0277
IO Read Data Port for ISA Plug and Play Enumerator
0376 - 0376
Intel 82371AB/EB PCI Bus Master IDE Controller
0378 - 037F
Printer Port (LPT1)
03B0 - 03BB
ATI M1 Graphics Controller
03C0 - 03DF
ATI M1 Graphics Controller
03F0 - 03F5
Standard Floppy Disk Controller
03F6 - 03F6
Intel 82371AB/EB PCI Bus Master IDE Controller
03F7 - 03F7
Standard Floppy Disk Controller
03F8 - 03FF
Communications Port (COM1)
03D0 - 04D1
Motherboard Resources
0CF8 - 0CFF
PCI Bus
1000 - 103F
Motherboard Resources
1040 - 104F
Motherboard Resources
1050 - 105F
Intel 82371AB/EB PCI Bus Master IDE Controller
1060 - 107F
Intel 82371AB/EB PCI to USB Universal Host Controller
1080 - 10FF
PCI Fast Ethernet DEC 21143 Based Adapter
1400 - 14FF
PCI Communication Device
1800 - 1807
PCI Communication Device
System Memory Catalog
Memory Address Device(s)
00000000 0009FFFF
System Board Extension for PnP BIOS
000A0000 000AFFFF
ATI M1 Graphics Controller
000B0000 000BFFFF
ATI M1 Graphics Controller
4 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Memory Address Device(s)
000C0000 000CBFFF
ATI M1 Graphics Controller
000E4000 000FFFFF
System Board Extension for PnP BIOS
00100000 03FFFFFF
System Board Extension for PnP BIOS
04000000 04000FFF
Texas Instruments PCI-1225 CardBus Controller
04001000 04001FFF
Texas Instruments PCI-1225 CardBus Controller
F4000000 F40000FF
PCI Communication Device
F4000400 F40007FF
PCI Fast Ethernet DEC 21143 Based Adapter
F4100000 F41FFFFF
ATI M1 Graphics Controller
F4100000 F47FFFFF
Intel 82443BX Pentium(R) II Processor to AGP Controller
F4200000 F42FFFFF
PCI Multimedia Audio Device
F4400000 F47FFFFF
ATI M1 Graphics Controller
F4C00000 F4FFFFFF
PCI Multimedia Audio Device
F4C00000 F5FFFFFF
Intel 82443BX Pentium(R) II Processor to AGP Controller
F5000000 F5FFFFFF
ATI M1 Graphics Controller
F8000000 FBFFFFFF
Intel 82443BX Pentium(r) II Processor to PCI Bridge (with
GART support)
FFF80000 FFFFFFFF
Motherboard Resources
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
SPECIFICATIONS 5
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Display Information
Specification
12.1-in. TFT
13.3-in. TFT
14.1-in. TFT
Unit Height
Unit Width
275 x 199 mm.
284 x 214.5 mm.
289.5 x 227.5 mm.
Display Height
Display Width
246 x 184.5 mm.
270.34 x 202.75 mm. 285.7 x 214.3 mm.
Weight
440 g
510 g or less
590 g or less
Contrast Ratio
250
200
200
Brightness
100 nits
130 nits
130 nits
Response Time
50 ms
50 ms
50 ms
Refresh Rate
60 Hz
60 Hz
60 Hz
Power
1.8 W
1.2 W
1.9 W
Battery Pack
Specification
3.2 AHr Li-ion
Type
Lithium Ion Enhanced
Height
Length
Width
0.8 in. (20.3 mm)
5.7 in. (145 mm)
3.1 in. (78.7 mm)
Weight
0.90 lb (408.2 g)
Operating Lifetime
>3 hr*
Nominal Open Circuit
Voltage Capacity
Power
14.4 V
3.2 Ahr
43.2 WH
Temperature
Requirements
Operating
Non-operating
Charging
0–50 C
-20–60 C
5–45 C
*The battery operating lifetime depends on your power management settings, system
components, options, and applications.
6 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Diskette Drive
Diskette Drive
Specification
3.5-in. Drive
Capacity per Diskette (High/Low)
Low 720 KB
High 1.44 MB
Diskette Size
3.5 in.
Number of LED Indicators
(Read/Write)
1
Number of Drives Supported
1
Drive Rotation (rpm)
360
Transfer Rate (Kbps/Sec)
Low 31
High 62
Bytes per Sector
512
Sectors per Track (High/Low)
Low 9
High 18
Access Times Track-to-Track (ms)
Head Setting (ms)
3 ms
15 ms
Number of Read/Write Heads
2
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
SPECIFICATIONS 7
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Hard Drive
Hard Drives
Specification
6.0 GB
12.0 GB
10.0 GB
Drive Type
Ultra DMA
Ultra DMA
Ultra DMA
Height
Width*
Depth
Weight*
9.5 mm
70.0 mm
100.0 mm
94.0-99.0 g
9.5 mm
70.0 mm
100.0 mm
94.0-99.0 g
9.5 mm
70.0 mm
100.0 mm
94.0-99.0 g
Seek Times* (typical):
Average
Single Track
Full Stroke
13 ms
3 ms
24 ms
13 ms
3 ms
24 ms
12.0-13.0 ms
2.5- 3.0 ms
23.0-24.0 ms
Transfer Rate at Interface
Ultra DMA mode (max)
66.6 MB/s
66.6 MB/s
66.6 MB/s
Rotational Speed
4200 rpm
4200 rpm
4200 rpm
Interface*
ATA-2/3/4/5
ATA-2/3/4/5
ATA-2/3/4/5
Buffer Size*
512-1024 KB
512-1024 KB
512-1024 KB
Specification
15.0 GB
20.0 GB
32.0 GB
Drive Type
Ultra DMA
Ultra DMA
Ultra DMA
Height
Width*
Depth
Weight*
9.5 mm
70.0 mm
100.0 mm
99.0 g
9.5 mm
70.0 mm
100.0 mm
99.0 g
12.5 mm
70.0 mm
100.0 mm
155.0 mm
Seek Times* (typical):
Average
Single Track
Full Stroke
12.0-13.0 ms
2.5- 3.0 ms
23.0-24.0 ms
12.0-13.0 ms
2.5- 3.0 ms
23.0-24.0 ms
12.0 ms
2.5 ms
23.0 ms
Transfer Rate at Interface
Ultra DMA mode (max)
66.6 MB/s
66.6 MB/s
66.6 MB
Rotational Speed
4200 rpm
4200 rpm
5411 rpm
Interface*
ATA-4/5
ATA-4/5
ATA-5
Buffer Size*
2048 KB
2048 KB
2048 KB
*Specifications vary by vendor/brand.
8 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
CD/DVD/CD-RW Drive
CD or DVD Drive
CD ROM Drive
DVD Drive
(24X)
CD-RW Drive
Dimensions
128 x 12.7 x
129 mm
128 x12.7 x
129 mm
128 x12.7 x 129
mm
Weight*
300 g
265-290 g
300 g or less
Rotational Speed - Approx.*
5200 RPM
1377-4670 RPM
5200 RPM
Sustained Data Transfer Rate
(typical)*
16.67 MB/s
3600 KB/s
4463-10800
KB/s
600-3600 KB/s
100 ms
100-130 ms
95 ms
160 ms
120 ms
Spin-Up Time
2.0s
2.5s
10s or less
Data Buffer Capacity*
1 Mbit
128-512 KB
2.7 MB
Access Time:
Average Random Access*
Average Random Seek
Full Stroke
*Specifications vary by vendor/brand.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
SPECIFICATIONS 9
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Pin Assignments
This appendix provides connector pin assignment tables for Compaq Presario 1700 Series
Notebook Computers. For more information about connectors, refer to the section on
Connectors.
Note: The signals in all tables of this appendix are considered active high unless
otherwise indicated by an asterisk (*).
Parallel Connector
Parallel Connector
Pin
Signal
Pin
Signal
1
Strobe*
10
Acknowledge*
2
Data Bit 0
11
Busy
3
Data Bit 1
12
Paper Out
4
Data Bit 2
13
Select
5
Data Bit 3
14
Auto Linefeed*
6
Data Bit 4
15
Error*
7
Data Bit 5
16
Initialize Printer*
8
Data Bit 6
17
Select In*
9
Data Bit 7
18-25
Signal Ground
* = Active low
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PIN ASSIGNMENTS 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
SVGA Connector
SVGA Connector
Connector
Pin
Signal
1
Ground
2
Ground
3
TV_C
4
TV_Y
Universal Serial Bus Connector
Universal Serial Bus Connector
Connector
2 PIN ASSIGNMENTS
Pin
Signal
1
Ground
2
D+
3
D-
4
Power
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
External VGA Monitor Connector
External VGA Monitor Connector
Connector
Pin
Signal
1
Red Analog
2
Green Analog
3
Blue Analog
4
Monitor Detect 2
5
Ground
6
Ground Analog
7
Ground Analog
8
Ground Analog
9
DCD +5V
10
Ground
11
Monitor Detect 1
12
DDC2B Data
13
Horizontal Sync
14
Vertical Sync
15
DDC2B Clock
Modem Connector
Modem Connector
Connector
Pin
Signal
1
Unused
2
Unused
3
Ring
4
Tip
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
PIN ASSIGNMENTS 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Port Replicator Connector
Port Replicator Connector
Pin
Signal
This information was not available at time of publication.
LAN Connector
LAN Connector
Connector
Pin
Signal
This information was not available at time of publication.
4 PIN ASSIGNMENTS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Battery and Power Management
This chapter describes power management and proper battery operating practices for
Presario 1700XL Series Notebooks. These practices include conservation of AC power and
extending the operating life of the battery. The following sections also outline the proper
methods for starting and shuting down the Notebook in different situations.
Power Modes
Compaq Presario 1700 Series Notebook Computers have three levels of low-power
management: Hibernation, Standby, and Off.
Hibernation
Hibernation mode helps conserve battery life and protect data. The Notebook automatically
enters Hibernation when the battery has little power left, or when the Notebook (operating
on battery power) is in Standby mode for more than one hour. As the Notebook enters
Hibernation, it automatically stores the contents of its memory to the hard drive before it
shuts down. When the Notebook comes out of Hibernation, it returns to its former state.
Activate Hibernation mode by pressing the Power ª button once.
To restart the Notebook, press the Power ª button once. When the Notebook enters or
wakes from Hibernation mode, a Progress window is displayed on the screen.
Standby
Standby mode is a low-power mode, also referred to as Sleep mode. Selecting Standby
mode instead of turning off the Notebook when finished has two advantages: 1. It allows
the Notebook to wake up more quickly than if it had been turned off completely; 2. It saves
more power than the active (On) mode.
Activate Sleep mode by pressing Fn+F4. Or click Start, select the Shut Down option, and
click Standby.
Ä
CAUTION: The Notebook maintains system information and open files while in
Standby mode. However, unsaved information is lost if the Notebook is turned off
prior to system wake-up, or if a power loss occurs while using the AC adapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
BATTERY AND POWER MANAGEMENT 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Full Off
Off mode consumes no power. However, the battery charges while the Notebook is in Off
mode if the battery is installed and the Notebook remains plugged into external AC power.
Note: Unsaved information is lost if the Notebook is shut down without first saving the
data.
To activate Off mode, click the Start button on the Windows taskbar, click Shut Down,
then select Shut down from the options.
To restart the Notebook from Off mode, press the Power ª button once.
Å
CAUTION: The Notebook must be in Off mode (completely shut down) when
installing or replacing components. Follow the instructions for putting the
Notebook into Off mode, unplug it from the outlet, and remove the battery pack
before servicing any parts.
Summary of Power Modes
The following table outlines the procedures for entering and exiting the various power
modes and the external indicators for each mode.
Standby Mode
Hibernation Mode
Off Mode
Automatic
Activation
15 minutes if using
battery power.
Notebook will not
automatically enter
Standby mode if
using AC Power.
When battery is low, or
after 1 hour of Standby.*
Notebook will not
automatically enter
Hibernation mode if
using AC Power.
Standard Shutdown:
Perform normal
Windows shutdown
using the Start button
on the Windows
taskbar.
Manual
Activation
Press Fn+F4 key
combination or click
the Start button on
the Windows
taskbar, then point
to Shut Down and
click Standby.
Press Power
once.
ª button
Manual Shutdown**:
Press and hold down
the Power ª button for
4 seconds.
Deactivation
Press any key.
Press Power
once.
ª button
Press Power
once.
Indicators
Power light is off,
screen is blank.
ª button
Power light is off,
screen is blank.
*The Notebook will not automatically enter Standby or Hibernation mode if using AC power.
**Important: The Manual Shutdown procedures are not recommended unless the Standard
Shutdown is unsuccessful.
2 BATTERY AND POWER MANAGEMENT
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Power Management Settings
Different patterns of Notebook use determine the level of power management required.
These power management levels can be initiated based on the amount of time passed
since the last system activity. System activity includes keyboard strokes, mouse
movement, DVD/CD playback (while under program control that monitors Standby), and
modem use.
Power Schemes
You may access and select different settings or Power Schemes through Power
Management on the Control Panel. The default Power Schemes are Home/Office Desk,
Portable/Laptop, and Always On. The settings can be customized by changing the following
options:
•
System Standby: length of inactivity before the Notebook goes into Standby
mode
•
Turn Off Monitor: length of inactivity before the screen times out and goes blank
•
Turn Off Hard Disks: length of inactivity before the hard drive goes into low
power mode
Important: The setting for the Hard Disk must be less than or equal to the setting
for the system. If the Notebook is on a network, Compaq recommends that System
Standby be set to Never.
The following table shows the default settings for each Power Scheme.
Power Scheme
Always On
Portable/
Laptop
Home/
Office Desk
AC Power
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Never
15 minutes
1 hour
Never
3 hours
15 minutes
20 minutes
15 minutes
30 minutes
Battery Power
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
5 minutes
2 minutes
3 minutes
15 minutes
Never
10 minutes
1 minute
2 minutes
10 minutes
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
BATTERY AND POWER MANAGEMENT 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Alarms
The Notebook can be set to Alarm when the battery power level is reduced or when it
reaches a critical low level. The Notebook can also be set automatically to enter a
low-power mode when the battery reaches a specific power level.
Ä
CAUTION: The settings on the Alarms tab are preset for the Notebook to run at its
best. Changing any of these settings could cause the Notebook to function
improperly. It is recommended that these settings be left at their default values.
Default Alarm Settings
Setting
Low Battery
Critical Battery
Alarm power level
10%
0%
Notification
Text Power
No Action
Power Mode
No Action
Hibernation
Active
Enabled
Enabled
SpeedStep Technology Modes
SpeedStep™ Technology features several speed options for processor response to
low-power conditions. These include the following settings:
•
Maximum Performance: always at high speed
•
Battery Optimized: always at low speed
•
Reversed: opposite recommended
•
Recommended: performance on AC, Battery Optimized on battery
•
Disabled: no run-time support, high speed
SpeedStep options can be accessed in three ways:
•
Access F10 Setup during startup and select the Advanced screen.
•
Click Start>Settings>Control Panel>Power Options>Intel(R)
SpeedStep(TM) technology tab.
•
Double-click the Flag icon on the Windows taskbar to open the Intel(R)
SpeedStep(TM) technology dialog box.
4 BATTERY AND POWER MANAGEMENT
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Servicing the Notebook – Full Off Mode
The Notebook must be turned off completely when installing or replacing components in
the system. Follow the instructions for putting the Notebook into Off mode properly,
unplugging it from the outlet, and removing the battery (see Battery Pack Removal
Sequence).
Rebooting After a Lockup
To reboot the Notebook (from a cold start) when the keyboard is frozen or the screen is
locked, press and hold down the Power button for at least four seconds; this causes a
manual shutdown. Then, restart your Notebook with a single press of the Power ª button.
If the Notebook still does not recover, press the Power ª button and hold for four seconds
to shut it down, then remove the battery or unplug the AC power for at least 30 seconds.
Reinsert the battery or reconnect AC power and press the Power ª button once to reboot.
Recovering From a Loss of Electrical Power
Loss of electrical power causes the Notebook to turn off automatically. This may cause loss
of data because the Microsoft Windows operating system is not able to close all files and
programs properly.
Loss of power may be caused by one of the following:
•
Electrical power service is interrupted.
•
The power cord is accidentally disconnected.
If power surges or sags, the display and status lights may flicker, and the Notebook may
automatically restart. If an improper shutdown occurs, the Microsoft Windows utility
program ScanDisk, runs automatically once power is restored. ScanDisk determines if the
improper shutdown caused any errors on the hard disk. These errors may occur if the
Microsoft Windows operating system is not able to close all files properly before the
shutdown. If no errors are found, the restart process continues. If ScanDisk does detect
errors, follow the instructions on the screen to continue the restart process. Work that was
not saved before the loss of power or shutdown may be lost.
If a power failure occurs, or the power cord disconnects while the Notebook is turned on,
turn it off until normal service is restored. The next time the Notebook is turned on,
ScanDisk may run to check the hard disk for errors caused by improper shutdown.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
BATTERY AND POWER MANAGEMENT 5
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Increasing Battery Pack Operating Time
Battery pack operating time varies depending on several factors. To avoid unnecessary
replacement, consider the following when determining how long a charged battery pack
should last:
•
Power management settings
•
Hardware configuration
•
Software applications
•
Installed options
•
Display brightness
•
Hard drive usage
•
Changes in operating temperature
•
Type and number of installed PC cards
Note: The power consumption requirements for PC cards vary widely. Some cards drain
the battery pack very rapidly.
Battery pack operating time can be increased by as much as 50 percent by controlling the
energy required by the computer and the energy stored in the battery pack.
Minimizing the Energy Required
To minimize the energy required by the computer, follow these steps:
•
Set the power conservation levels in the Power Management utility to Maximum.
•
Customize the timeout value to work more efficiently with the applications. The
amount of battery life depends on the values selected.
6 BATTERY AND POWER MANAGEMENT
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these guidelines:
•
Condition the battery pack at least every 30 days to improve overall battery
performance.
•
Keep a battery pack in the Notebook when using it with AC power to supply the
battery pack with a constant trickle charge.
•
Store the battery pack in a cool, dry place when not in use.
Conditioning a Battery Pack
Ä
CAUTION: To avoid a loss of data, ensure that all data is saved before discharging
a battery pack.
To condition a battery pack, complete the following steps:
1. Plug in the AC adapter and allow the battery to charge until the Fast Charge arrow
on the display disappears. Your battery gauge may read 100 percent for a period of
time before the arrow disappears. Do not unplug the AC adapter until the arrow
disappears.
2. Unplug the AC adapter and allow the battery to drain until the computer reaches
hibernation and turns itself off.
Ä
CAUTION: Do not unplug the AC adapter during this process or you will need to
restart with step 1. You may use the computer while the battery is draining.
3. The battery is reconditioned.
4. Plug in the AC adapter and begin using the computer.
The table below shows battery pack charge times by model.
Battery Charge Time
Li-ION Battery Pack
Charge Time
Computer On Line
4.5 hours premature termination
Computer Off Line
2.50 hours
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
BATTERY AND POWER MANAGEMENT 7
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Disposing of a Used Battery Pack
In the interests of safeguarding our environment, Compaq Computer Corporation
recommends that nickel metal hydride (NiMH) and lithium-ion (Li-ion) battery packs be
recycled. Battery packs should be handled in accordance with country, state, province, or
local regulations.
Ä
CAUTION: Never attempt to open or service a battery pack. Opening a battery
pack not only damages the pack and makes it unusable, but also exposes
potentially harmful battery components.
8 BATTERY AND POWER MANAGEMENT
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Troubleshooting
This section covers troubleshooting information for Compaq Presario 1700 Series Portable
Notebook Computers. The basic steps in troubleshooting include:
1. Preliminary Steps
2. The Power-On Self–Test (POST)
3. The recommended actions described in the diagnostic tables in case you are unable to
run POST, or if POST displays an error message.
When following the recommended actions in the Sections on Power-On Self–Test (POST)
and Diagnostic Error Codes, perform the steps in the order listed above. Rerun POST after
each recommended action until the problem is solved, and if no error message occurs.
Once the problem is solved, do not continue with any recommended actions remaining.
Note: If the problem is intermittent, check your computer several times to verify that
the problem is solved.
Preliminary Steps
Before running Power-On Self–Test (POST), complete the following steps:
1. If a Power-on password is established, type the password and press the Enter key. If
you do not know the password, clear the password (See Clearing the Power-On
Password).
2. Run Compaq Diagnostics.
3. Turn off the computer and its external devices.
4. Disconnect any external devices that you do not want to test. Do not disconnect the
printer if you want to test it or use it to log error messages.
Important: If the problem only occurs when an external device is connected to the
computer, the problem may be related to the external device or its cable. Verify this by
running POST both with and without the external device connected.
Continued on the next page
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
5. Install loopback plugs in the serial and parallel connectors if you would like to test
these ports.
6. Ensure that the hard drive is installed in the Notebook.
7. Ensure that the battery pack is inserted in the Notebook and that it is connected to an
external AC power source.
When these preliminary steps are completed, you are ready to run POST.
Clearing the Power-On Password
Note: Clearing the Power-on password also removes all Notebook setup attributes that
are programmed in the CMOS.
If you do not know the password, clear it by performing the following steps:
1. Turn off the computer.
2. Disconnect the power cord.
3. Remove the battery pack.
4. Remove the keyboard.
5. Remove the LED button bezel.
6. Disconnect the backlight cable from the connector on the system board.
Continued on the next page.
2 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
7. To clear the password, remove the RTC battery for 10 seconds
and
(or
simultaneously make contact with the two pads located at R37 on the system board
using a conductive piece of material such as a piece of wire or tool).
8. Reassemble the Notebook.
9. Turn on the Notebook to verify that the Power-on password has been cleared. If it has
not been cleared, repeat Steps 1 through 7.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Power-On Self–Test (POST)
To run POST, complete these steps:
Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears press the
ESC key to clear the logo and display the POST messages as they occur.
If the Notebook does not beep, POST has successfully completed its test and detected no
errors. POST then re-boots from the hard drive, or from a bootable diskette if one is
installed in the diskette drive.
However, if POST detects errors, they are indicated by displayed messages and/or audible
messages. A list of the POST error codes and what they mean is shown in the table below.
Note: If the system is not functioning well enough to run POST, or if the display is not
functioning well enough to show POST error messages, refer to the Troubleshooting
tables.
Power-On Self-Test Messages
102-System Board Failure
Probable Cause
Recommended Action
DMA, timers, etc.
Replace the system board.
162-System Options Not Set
Probable Cause
Recommended Action
Incorrect configuration
Run Computer Setup.
CMOS reflects an invalid
configuration setting.
Run Computer Setup.
RAM failure
1. Replace the
modules.
2. Replace the
1. Replace the
modules.
2. Replace the
Memory test data error
XX000YZZ RAM failure
4 TROUBLESHOOTING
memory
system board.
memory
system board.
Replace the system board.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XX000YZZ 201-Memory Error
Probable Cause
Recommended Action
1. Ensure that no keys are
pressed during POST.
2. Reconnect the keyboard
with the Notebook off.
3. Replace the keyboard.
Keyboard failure
301-Keyboard Error
Probable Cause
Keyboard failure
Recommended Action
1. Ensure that the keys are
not pressed during POST.
2. Reconnect the keyboard
with the Notebook off.
3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable Cause
Keyboard or system board
error
Recommended Action
1. Replace the keyboard.
2. Replace the TouchPad or
mouse.
3. Replace the system board.
601-Diskette Controller Error
Probable Cause
Mismatch in drive type or
failure in the diskette
controller
Recommended Action
1. Run Computer Checkup
(TEST).
2. Check or replace cables.
3. Replace the system board.
605-Diskette Drive Error
Probable Cause
Recommended Action
Mismatch in drive type
Run Computer Setup.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 5
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
1780-Primary Hard Drive 0 Failure
Probable Cause
Recommended Action
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
Disk 0 failed to respond
Hard drive format error
1782-Hard Drive Controller
Probable Cause
Hard drive controller failure
Recommended Action
1. Run Computer Setup.
2. Replace the hard drive.
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostic
utilities when you want to view or test system information and if you have installed or
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the
diagnostic program is version 10.11 or later.
The Diagnostics menu includes the following utilities:
•
Computer Checkup (TEST)
•
View System Information (INSPECT)
•
Diagnostic Error Codes
•
Troubleshooting without Diagnostics
•
Before Replacing Parts
•
Solving Minor Problems
•
Solving Hard Drive Problems
•
Solving Hardware Installation Problems
•
Solving Keyboard/Numeric Keypad Problems
•
Solving Memory Problems
6 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
•
Solving PC Card Problems
•
Solving Power Problems
•
Solving Printer Problems
•
Solving TouchPad/Pointing Device Problems
•
Contacting Compaq Support
If you have a problem you cannot solve, run the Diagnostics utilities before calling for
support. Run Computer Checkup and select to save the device list to a file and to print or to
save the log of errors. Run the View System Information (INSPECT) utility and select to
print or to save that information. Have the files or the printed information available when
you call for support.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 7
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Computer Checkup (TEST)
Computer Checkup (TEST) determines if the various computer components and devices are
recognized by the system and are functioning properly. You can display, print, or save the
information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the Notebook into an external power source. (A low–battery condition could
interrupt the program.)
2. Turn on the external devices that you want to test. Connect the printer if you want to
print a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the Notebook. The Notebook starts from drive A, and the
Diagnostics Welcome screen is displayed.
5. Press Enter to continue. The Diagnostics menu is displayed.
6. Select Computer Checkup from the Diagnostics menu. A Test Option menu is
displayed.
7. Select View the Device List from the Test Option menu. A list of the installed
Compaq devices is displayed.
8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.
Note: If the list is incorrect, ensure that any new devices are installed properly.
Select one of the following from the Test Option menu:
•
Quick Check Diagnostics. Runs a quick, general test on each device with a
minimal number of prompts. If errors occur, they display when the testing is
complete. You cannot print or save the error messages.
•
Automatic Diagnostics. Runs unattended, maximum testing of each device with
minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.
•
Prompted Diagnostics. Allows maximum control over testing the devices. You
can choose attended or unattended testing, decide to stop on errors, or choose to
print or save a log of errors.
9. Follow the instructions on the screen as the devices are tested. When testing is
complete, the Test Option menu is displayed.
10. Exit the Test Option menu and the Diagnostics menu.
8 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the Notebook
and installed or connected devices. You can display, print, or save the information.
Follow these steps to run View System Information (INSPECT) from the Compaq
Diagnostics diskette:
1. Turn on the external devices that you want to test. Connect the printer if you want to
print the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the computer. The computer starts from drive A, and the
Diagnostics Welcome screen is displayed.
4. Press Enter to continue. The Diagnostics menu is displayed.
5. Select View System Information (INSPECT) from the Diagnostics menu.
6. Select the item you want to view from the following list:
System
Memory
ROM
Audio
Keyboard
Operating system
System ports
System files
System storage
Windows files
Graphics
7. Follow the on-screen instructions to cycle through the screens, return to the list and
choose another item, or print the information.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 9
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the
Compaq Diagnostic program. These error codes help identify subassemblies with possible
damage or defects.
The following tables list error codes, a description of the error condition, and the action
required to resolve the error condition.
Important: Retest the system after completing each step. If the problem is resolved, do
not proceed with the remaining steps.
For the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures.
Select error codes by number or type:
101 through 114 (pg 11)
Processor Test
200 through 215 (pg 11)
Memory Test
300 through 304 (pg 12)
Keyboard Test
401 through 403 (pg 12)
Parallel Printer Test
501 through 516 (pg 15)
Video Test
600 through 699 (pg 13)
Diskette Drive Test
1101 (pg 13)
Serial Test
1701 through 1736 (pg 14)
Hard Drive Test
2402 through 2418 (pg 16)
Video Test
2419 through 2456 (pg 17)
Video Test
2458 through 2480 (pg 17)
Video Test
3206 (pg 18)
Audio Test
3301 through 6623 (pg 18)
DVD or CD Test
8601 through 8602 (pg 18)
TouchPad Pointing Device Test
10 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Processor Test Error Codes
Error Code
Description
101-xx
CPU test failed
102-xx
Coprocessor or Weitek Error
103-xx
DMA page registers test failed
104-xx
Interrupt controller master test
failed
105-xx
Port 61 error
106-xx
Keyboard controller self-test
failed
107-xx
CMOS RAM test failed
108-xx
CMOS interrupt test failed
109-xx
CMOS clock test failed
110-xx
Programmable timer load data
test failed
113-xx
Protected mode test failed
114-01
Speaker test failed
1. Check system configuration.
2. Verify cable connections to speaker.
3. Replace the system board and retest.
200-xx
Memory machine ID test failed
202-xx
Memory system ROM checksum
failed
The following steps apply to error codes
200-xx and 202-xx:
1. Flash the system ROM and retest.
2. Replace the system board and retest.
203-xx
Write/Read test failed
204-xx
Address test failed
211-xx
Random pattern test failed
214-xx
Noise test failed
215-xx
Random address test failed
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Recommended Action
Replace the processor and retest.
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the processor board and
retest.
The following applies to error codes
103-xx through 114-01:
Replace the system board and retest.
The following steps apply to error codes
203-xx through 215-xx:
1. Remove the memory module and
retest.
2. Install a new memory module and
retest.
TROUBLESHOOTING 11
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Keyboard Test Error Codes
Error Code
Description
Recommended Action
300-xx
Failed ID Test
301-xx
Failed Self-Test/Interface Test
302-xx
Failed Individual Key Test
304-xx
Failed Keyboard Repeat Test
The following steps apply to error codes
300-xx through 304-xx:
1. Check the keyboard connection. If
disconnected, turn off the computer
and reconnect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Parallel Printer Test Error Codes
Error Code
Description
401-xx
Printer failed or not connected
402-xx
Failed Port Test
403-xx
Printer pattern test failed
12 TROUBLESHOOTING
Recommended Action
The following steps apply to error codes
401-xx through 403-xx:
1. Connect the printer.
2. Check power to the printer.
3. Install the loop-back connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Diskette Drive Test Error Codes
Error Code
Description
Recommended Action
600-xx
Diskette ID drive types test
failed
601-xx
Diskette format failed
602-xx
Diskette read test failed
603-xx
Diskette read-write, compare
test failed
604-xx
Diskette random read test failed
605-xx
Diskette ID media failed
606-xx
Diskette speed test failed
609-xx
Diskette reset controller test
failed
610-xx
Diskette change line test
697-xx
Diskette type error
698-xx
Diskette drive speed not within
limits
699-xx
Diskette drive/media ID error
The following steps apply to error codes
600-xx through 698-xx:
1. Replace the diskette media and retest.
2. Check and/or replace the diskette
power and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and retest.
1. Replace media.
2. Run the Configuration and Diagnostics
Utilities.
Serial Test Error Codes
Error Code
Description
1101-xx
Serial port test failed
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Recommended Action
1. Check port configuration.
2. Replace the system board and retest.
TROUBLESHOOTING 13
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Hard Drive Test Error Codes
Error Code
Description
Recommended Action
1701-xx
Hard drive format test failed
1702-xx
Hard drive read test failed
1703-xx
Hard drive read-write, compare
test failed
1704-xx
Hard drive random seek test
failed
1705-xx
Hard drive controller test failed
1706-xx
Hard drive ready test failed
1707-xx
Hard drive recalibration test
failed
1708-xx
Hard drive format bad track test
failed
1709-xx
Hard drive reset controller test
failed
1710-xx
Hard drive park head test failed
1715-xx
Hard drive head select test failed
1716-xx
Hard drive conditional format
test failed
1717-xx
Hard drive ECC* test failed
1719-xx
Hard drive power mode test
failed
1724-xx
Network preparation test failed
1736-xx
Drive monitoring test failed
The following steps apply to error codes
1701-xx through 1736-xx:
1. Run the Configuration and Diagnostics
Utilities and verify drive type.
2. Verify that all secondary drives have
secondary drive capability.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
*ECC = Error Correction Code
14 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Video Test Error Codes
Error Code
Description
501-xx
Video controller test failed
502-xx
Video memory test failed
503-xx
Video attribute test failed
504-xx
Video character set test failed
505-xx
Video 80 x 25 mode 9 x 14
character cell test failed
506-xx
Video 80 x 25 mode 8 x 8
character cell test failed
507-xx
Video 40 x 25 mode test failed
508-xx
Video 320 x 200 mode color
set 0 test failed
509-xx
Video 320 x 200 mode color
set 1 test failed
510-xx
Video 640 x 200 mode test
failed
511-xx
Video screen memory page test
failed
512-xx
Video gray scale test failed
514-xx
Video white screen test failed
516-xx
Video noise pattern test failed
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Recommended Action
The following steps apply to error codes
501-xx through 516-xx:
1. Disconnect external monitor and test
with internal LCD display.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.
TROUBLESHOOTING 15
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Video Test Error Codes (Continued)
Error Code
Description
2402-xx
Video memory test failed
2403-xx
Video attribute test failed
2404-xx
Video character set test failed
2405-xx
Video 80 x 25 mode 9 x 14
character cell test failed
2406-xx
Video 80 x 25 mode 8 x 8
character cell test failed
2408-xx
Video 320 x 200 mode color
set 0 test failed
2409-xx
Video 320 x 200 mode color
set 1 test failed
2410-xx
Video 640 x 200 mode test
failed
2411-xx
Video screen memory page test
failed
2412-xx
Video gray scale test failed
2414-xx
Video white screen test failed
2416-xx
Video noise pattern test failed
2418-xx
ECG/VGC memory test failed
16 TROUBLESHOOTING
Recommended Action
The following steps apply to error codes
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Video Test Error Codes (Continued)
Error Code
Description
2419-xx
ECG/VGC ROM checksum test
failed
2421-xx
ECG/VGC 640 x 200 graphics
mode test failed
2422-xx
ECG/VGC 640 x 350 16 color
set test failed
2423-xx
ECG/VGC 640 x 350 64 color
set test failed
2424-xx
ECG/VGC monochrome text
mode test failed
2425-xx
ECG/VGC monochrome graphics
mode test failed
2431-xx
640 x 480 graphics test failure
2432-xx
320 x 200 graphics (256 color
mode) test failure
2448-xx
Advanced VGA Controller test
failed
2451-xx
132-column Advanced VGA test
failed
2456-xx
Advanced VGA 256 Color test
failed
2458-xx
Advanced VGA BitBLT test failed
2468-xx
Advanced VGA DAC test failed
The following applies to error codes
2458-xx through 2480-xx:
2477-xx
Advanced VGA data path test
failed
Replace the system board and retest.
2478-xx
Advanced VGA BitBLT test failed
2480-xx
Advanced VGA LineDraw test
failed
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Recommended Action
The following steps apply to error codes
2419-xx through 2480-xx:
1. Run the Configuration and Diagnostics
Utilities.
2. Disconnect external monitor and test
with internal LCD display.
3. Replace the display assembly and
retest.
4. Replace the system board and retest.
TROUBLESHOOTING 17
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Audio Test Error Codes
Error Code
Description
Recommended Action
3206-xx
Audio System Internal Error
Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
Error Code
Description
8601-xx
Mouse test failed
8602-xx
Interface test failed
Recommended Action
The following steps apply to error codes
8601-xx through 8602-xx:
1. Replace the TouchPad and retest.
2. Replace the system board and retest.
DVD or CD Drive Test Error Codes
Error Code
Description
3301-xx
DVD or CD drive read test failed
3305-xx
6600-xx
6605-xx
6608-xx
6623-xx
18 TROUBLESHOOTING
Recommended Action
The following steps apply to error codes
3301-xx
through 6623-xx:
DVD or CD drive seek test failed
1. Replace the DVD or CD and retest.
ID test failed
2. Verify that the speakers are
Read test failed
connected.
3. Verify that drivers are loaded and
Controller test failed
properly installed.
Random read test failed
4. Replace the DVD or CD drive and
retest.
5. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Troubleshooting without Diagnostics
This section provides information about how to identify and correct some common
hardware, memory, and software problems. It also explains several types of common
messages that may be displayed on the screen. The following pages contain
troubleshooting information on:
Audio
Memory
Battery
PC Card
CD or DVD Drive
Power
Diskette Drive
Printer
Display
TouchPad
Hard Drive
Keyboard/Numeric Keypad
Hardware Installation
Since symptoms can appear to be similar, carefully match the symptoms of the computer
malfunction against the problem description in the tables to avoid a misdiagnosis.
Å
WARNING: To avoid a potential shock hazard during troubleshooting procedures,
disconnect all power sources before removing the keyboard cover or the display
bezel.
Before Replacing Parts
Verify that cables are connected properly to the suspected defective parts.
•
Run Computer Setup after connecting external devices.
•
Verify that all required device drivers are installed.
•
Verify that all required changes have been made to the CONFIG.SYS file.
•
Verify that all required changes have been made to the AUTOEXEC.BAT file.
•
Verify that all printer drivers have been installed for each application.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 19
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the
problem appears related to a software application, check the documentation provided with
the software.
Solving Audio Problems
Some common audio problems and solutions are listed in the following table.
Solving Audio Problems
Problem
Probable Cause
Solution
Computer does not
beep after the PowerOn Self-Test (POST).
This is typical; it indicates
successful completion of the
Power-On Self-Test (POST).
No action is required.
Solving Battery Pack/Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following
table. The "Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack/Gauge Problems
Problem
Probable Cause
Solution(s)
Computer won’t turn
on when battery pack
is inserted and power
cord is unplugged.
Battery pack is discharged.
• Connect the computer to an
external power source and
charge the battery pack.
OR
• Replace the battery pack with a
fully charged battery pack.
Check the battery connectors on
the system board to verify they
are evenly spaced and that they
are not bent or broken.
20 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Battery Pack/Gauge Problems (Continued)
Problem
Probable Cause
Notebook is beeping
and battery icon is
blinking.
Battery charge is low.
Immediately save any open
file(s). Then complete one of the
following:
• Connect the Notebook to an
external power source to
charge the battery pack.
• Turn off the Notebook or initiate
Hibernation until you can find
another power source or charge
the battery pack.
Battery icon on the
front of the unit blinks
to indicate low-battery
condition, but
computer does not
beep.
Volume is turned down too
low.
Adjust the volume.
Battery icon doesn’t
light and battery pack
won’t fast charge.
Battery pack is already
charged.
No action is necessary.
Battery pack was exposed to
temperature extremes.
Allow time for the battery pack to
return to room temperature.
Battery pack is at end of its
life.
Replace the battery pack.
You have to set the
date and time every
time you turn on the
Notebook.
RTC battery is dead.
Replace the RTC battery.
Battery charge does
not last as long as
expected.
Battery is being exposed to
high temperatures or
extremely cold temperatures.
Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Solution
TROUBLESHOOTING 21
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Battery Pack/Gauge Problems (Continued)
Problem
Probable Cause
Solution
Battery charge does
not last as long as
expected (Continued).
Battery has partially
self-discharged.
Recharge the battery. Discharge
the battery completely and then
recharge it.
Power management is
disabled.
Set a power management level in
Computer Setup.
An external device or PC Card
is draining the battery.
Turn off or disconnect external
devices when not in use.
Battery pack is warm
to the touch after
charging.
Normal warming has occurred
due to charging.
No action is required.
Battery pack operating
time is far less than the
documented average
operating time.
Power management is turned
off or disabled.
Enable power management in
Computer Setup and in Windows
Power Properties.
An external device or PC Card
is draining the battery.
Turn off or disconnect external
devices when not in use.
22 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Battery Pack/Gauge Problems (Continued)
Problem
Probable Cause
Solution
Battery pack operating
time is far less than the
documented average
operating time
(Continued).
Battery pack has partially
self-discharged.
Condition the battery pack by
fully charging, fully discharging,
then fully recharging it.
To maintain the charge, leave
battery packs in the computer
when it is connected to external
power.
If the Notebook is disconnected
from external power for more
than two weeks, remove battery
packs from the Notebook to
reduce the discharge rate.
Battery pack is being exposed
to high temperatures or
extremely cold temperatures.
Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.
Solving CD and DVD Drive Problems
Some common causes and solutions for CD and DVD drive problems are listed in the
following table.
Solving CD or DVD Drive Problems
Problem
Probable Cause
Solution(s)
CD or DVD drive
cannot read a Compact
Disc or Digital Versatile
Disc.
Disc is upside down or is
improperly inserted in the CD
or DVD drive.
Open the loading tray, lay the
compact disc in it (label side up),
then close the tray.
CD is CD Plus or Pregap/
Track 0 type.
Cannot read these type CDs in
24X. Remove the CD.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 23
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Diskette Drive Problems
Some common causes and solutions for diskette drive problems are listed in the following
table.
Solving Diskette Drive Problems
Problem
Probable Cause
Solution(s)
Diskette drive cannot
write to a diskette.
Diskette is write-protected.
Disable the diskette’s write-protect
feature or use a diskette that is not
write-protected.
Computer is writing to the
wrong drive.
Check the drive letter in the path
statement.
Not enough space is left on
the diskette.
Use another diskette.
Drive error has occured.
Run Computer Checkup from the
Compaq Diagnostics diskette.
Diskette is not formatted.
Format the diskette. At the system
prompt, enter: FORMAT A:
Diskette drive cannot read a
diskette.
Use the type of diskette required
by the drive.
Diskette has a bad sector.
Copy files to hard drive or another
diskette. Reformat bad floppy.
Drive error has occurred.
Run Computer Checkup from the
Compaq Diagnostics diskette.
(Continued)
Diskette drive cannot
read a diskette.
Diskette is not formatted.
Format the diskette. At the system
prompt, enter FORMAT A:
Cannot boot from
diskette.
Bootable diskette is not in
drive A.
Put the bootable diskette in
drive A.
Diskette Boot has incorrect
setting in Computer Setup.
Run Computer Setup and set
diskette as first to boot.
Diskette drive cannot
read a diskette.
24 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Display Problems
This section lists some common causes and solutions for computer display and external
monitor problems.
You can perform a monitor self-test on an external VGA color or monochrome monitor by
disconnecting the monitor from the Notebook, then completing the following steps:
1. Turn off the monitor.
2. Turn off the Notebook.
3. Disconnect the monitor signal cable from the Notebook.
4. Turn on the monitor and allow it to warm up for one minute.
The display should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working properly.
Solving Display Problems
Problem
Probable Cause
Solution(s)
Screen is dim.
Control for brightness (if
Adjust the Brightness of the
applicable) is not set properly. display by using Fn+F7 or
Fn+F8.
Computer screen is in direct
light.
Tilt display or move computer.
Screen save was initiated by
Power Management due to
lack of user activity.
Press any key or touch the
TouchPad.
Display has overheated.
If the Notebook is in direct
sunlight, move it and allow it to
cool off.
Display is blank and
the Suspend icon is
flashing.
System is in Suspend mode.
Press any key or touch the
TouchPad.
Internal display is
blank and the screen
on an external monitor
displays information.
Display function was switched
to the external monitor.
Use Fn+F3 to switch between
LCD or CRT.
Screen is blank.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 25
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Display Problems (Continued)
Problem
Probable Cause
Solution
Internal display flashes
or has garbled
characters when
Notebook is connected
to external monitor.
Using 1024 x 768 or higher
resolution on external
monitor, and have toggled
back to internal display,
which supports up to 800 x
600.
Restart the Notebook.
The light tubes on the
edge of the display
panel do not light up at
all and the Power-On
Self-Test (POST)
completes when the
unit is powered up.**
Improper backlight or display
cable connections.
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective display panel.
Replace the display assembly.
Defective system board.
Replace the system board.
The light tubes on the
edge of the display
panel do not light up at
all and Power-On SelfTest (POST) does not
complete when the unit
is powered up.**
Defective system board.
Replace the system board.
Backlight (brightness)
cannot be adjusted
with Fn+F7 or Fn+F8.
Improper display cable
connections.
1. Reseat the display cable to the
system board.
2. Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective system board.
Replace the system board.
**This problem indicates that the backlight or its power circuitry has failed. If the backlight
is not functioning, the POST result cannot be observed. Connect the unit to an external
monitor before powering up the unit. If an external monitor is not available,verify that POST
is complete by opening and closing the display, and listening for the single or double beep.
26 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Display Problems (Continued)
Problem
Probable Cause
The display panel has
a continuous pattern
across it (e.g.,
“jailbars” pattern), has
a single color on it, or
has garbled graphics
across the entire
panel. This failure is
for patterns across the
entire panel (not just
on one section).
Improper display cable
connections
Reseat the display cable to the
following until the problem is
solved:
1. System board
2. Display assembly
Defective display cable.
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective system board.
Replace the system board.
Defective display panel.
Replace the display assembly.
A single line, small
group of lines, or block
appears on the display
panel. This failure
occurs in only a
section of the display
panel.
Solution(s)
Note: When you perform a "self-test" on an external VGA color or monochrome monitor,
the screen should be white. A narrow black border may also appear on the left and right
sides of the display. Either of these displays indicates that the monitor is working
properly.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 27
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Hard Drive Problems
Some common causes and solutions for hard drive problems are listed in the following
table.
Ä
CAUTION: To prevent loss of information, always maintain an up-to-date backup
of your hard drive at all times, in case of errors or failures.
Solving Hard Drive Problems
Problem
Probable Cause
Solution(s)
Reading hard drive
takes an unusually
long time after
restarting the
Notebook.
System entered Hibernation
due to low-battery condition
and is now exiting from it.
Give the system time to restore
the previously saved data to its
exact state before Hibernation.
Hard drive error
occurs.
Hard drive has bad sectors or
has failed.
Run Computer Checkup.
Hard drive does not
work.
Hard drive is not seated
properly.
Turn off and unplug the Notebook,
remove the battery pack, and
remove and then reinstall the
hard drive.
Solving Hardware Installation Problems
Some common causes and solutions for hardware installation problems are listed in the
following table.
Solving Hardware Installation Problems
Problem
Probable Cause
Solution(s)
A new device is not
recognized as part of
the computer system.
Cable(s) of new external
device are loose or power
cables are unplugged.
Ensure that all cables are properly
and securely connected.
Power switch of new external
device is not turned on.
Turn off the Notebook, turn on the
external device, then turn on the
Notebook to integrate the device
with the computer system.
Device is not seated properly.
Turn off the Notebook and reinsert
the device.
28 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Keyboard/Numeric Keypad Problems
Some common causes and solutions for keyboard/numeric keypad problems are listed in
the following table.
Solving Keyboard/Numeric Keypad Problems
Problem
Probable Cause
Solution(s)
Embedded numeric
keypad on Notebook
keyboard is disabled.
Num Lock function is not
enabled.
Press the Shift+NumLk keys to
enable the Num Lock function and
embedded numberic keypad. The
Num Lock light on the Notebook
turns on.
Embedded numeric
keypad is disabled and
Num Lock function is
on.
External numeric keypad is
connected to the Notebook.
Disconnect the external numeric
keypad from the Notebook.
Solving Memory Problems
Some common causes and solutions for memory problems are listed in the following table.
Solving Memory Problems
Problem
Probable Cause
Solution(s)
Memory count during
Power-On Self-Test
(POST) is incorrect.
Optional memory expansion
card is installed incorrectly, is
incompatible with the
computer, or is defective.
Ensure that the optional memory
expansion card is installed
correctly.
“Out of Memory”
message is displayed
on the screen or
insufficient memory
error occurs during
operation.
System ran out of memory for
the application.
Check the application
documentation for memory
requirements.
If necessary, install additional
memory.
Too many TSR (terminateand-stay-resident)
applications are running.
Remove from memory any TSR
applications that you do not need.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 29
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving PC Card Problems
The following table lists some common causes and solutions for PC Card problems.
Solving PC Card Problems
Problem
Probable Cause
Solution(s)
When turned on, the
computer does not
beep when a PC Card
is inserted.
Card is not inserted properly.
Ensure that the card is inserted in
the correct orientation.
PC Card beeps are disabled.
Double-click the PC Card icon in
the Control Panel, click the Global
Settings tab, then enable PC
Card sound effects.
Speaker is turned off or
volume is turned down.
Press Volume buttons to turn the
speaker on, then increase the
volume.
PC Card drivers are not
installed.
Double-click the Add New
Hardware icon in the Control
Panel for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in
MS-DOS mode.
Card or card driver is not
supported.
Contact a Compaq-authorized
service provider for a list of PC
Cards tested sucessfully in
Compaq PC Card platforms.
Card is not fully inserted into
the slot or is not inserted
properly.
Ensure that the card is inserted in
the correct orientation.
Telephone cord is not plugged
in all the way.
Check and secure telephone
connection.
Necessary drivers are not
installed (turned on).
Install drivers.
You are trying to access the
card using the wrong COM
port.
See Specifications to verify COM
port.
PC Card modem, fax,
or network card does
not work.
PC Card modem or fax
card does not work.
30 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving PC Card Problems (Continued)
Problem
Probable Cause
Solution(s)
PC Card modem or fax
card does not work
(Continued).
The card conflicts with a serial
device.
See Specifications to verify
address.
The card is not supported.
Use supported cards only.
Network driver is not installed
or is not set up properly.
Install driver.
Telephone cord is not properly
connected.
Verify telephone connection.
SRAM and flash memory
cards require the memory
card driver to be loaded
(turned on).
Flash memory cards require
the Microsoft FlashFile System
to be loaded.
Hard drives on flash mass
storage cards require the PC
Card ATA driver to be loaded.
Install driver.
You are trying to access the
hard drive card using the
wrong drive letter.
Double-click My Computer to
verify the drive letter assigned to
the card.
The card is not supported.
Contact a Compaq-authorized
service provider for a list of PC
Cards tested successfully in
Compaq PC Card platforms.
Modem network PC
Card does not work.
Memory or storage
card does not work.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 31
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Power Problems
Also see Solving Battery Pack/Gauge Problems in this section.
Solving Power Problems
Problem
Probable Cause
Solution(s)
Notebook will not turn
on and the battery
pack is not inserted.
Notebook is not connected to
a power source.
Insert battery or connect an
external power source.
Power cords to the external
power source are unplugged.
Ensure that power cords
connecting the computer and the
external power source are
plugged in properly.
Power adapter is defective.
Replace AC adapter and restart.
System board is defective.
Replace the system board.
System initiated Hibernation
due to a critical low-battery
condition.
Replace the battery pack with a
fully charged battery pack or
connect the Notebook to an
external power source. Then turn
on the Notebook.
System initiated Hibernation
after a preset timeout.
Turn on the Notebook.
Notebook turned off
while it was left
unattended and the
power icon is off.
32 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with your printer for instructions. If the self-test fails, it is a printer-specific
problem. Also refer to the printing section of your application documentation.
Solving Printer Problems
Problem
Probable Cause
Solution(s)
Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.
Printer is not turned on or is
offline.
Turn the printer on and set it to
online.
The device drivers for the
application are not installed.
Refer to the printer
documentation to install the
correct printer driver.
Printer that is set up for a
network is not connected to
the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to online.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Ensure that the printer signal
cable is properly connected to the
Notebook.
Cable is defective.
Replace the printer cable and
retest.
Printer prints garbled
information.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 33
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device
problems.
Solving TouchPad/Pointing Device Problems
Problem
Probable Cause
Solution(s)
TouchPad or mouse
does not work.
Incorrect or no device driver
is installed.
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
The device driver is not
installed in Windows.
Install the TouchPad/mouse driver
in Windows.
External mouse does
not work.
Mouse is not securely
connected or is connected to
an incorrect external
connector.
Ensure that the mouse is securely
connected to the appropriate
external connector.
TouchPad or mouse
does not work even
though the device is
enabled in Windows.
Mouse is not enabled.
Enter MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the AUTOEXEC.BAT
file to automatically activate the
mouse driver each time the
computer is turned on or
restarted.
Cable is not properly seated
in TouchPad board.
Reseat cable.
Defective TouchPad board.
Replace the TouchPad board.
Defective system board.
Replace system board.
Device driver is not correctly
installed in Windows.
Install the appropriate device
driver in Windows.
The TouchPad needs to be
cleaned.
Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.
Cursor skips or moves
abnormally when using
the TouchPad.
34 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
•
Product name
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware/software installed
•
Printed result of Computer Checkup (TEST)
•
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.
Shipping Preparation
To ship the Notebook, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskette are not
exposed to electrical or magnetic fields while stored or in transit.
2. Turn off the Notebook and external devices.
3. Disconnect the external devices from their power sources, then from the Notebook.
Important: Ensure that there is no diskette in the diskette drive and that there are no
PC Cards in the PC slots.
4. Close the display and all exterior doors of the Notebook.
5. Pack the Notebook with sufficient packing material to protect it. Use the original
packing box or similar packaging.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
TROUBLESHOOTING 35
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Removal Sequence
This section explains the removal and replacement procedures for the 1700XL unit.
Serial Number Location
Report the unit’s serial number
to Compaq when requesting information or ordering
spare parts. The serial number is located underneath the Notebook as shown below.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 1
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Electrostatic Discharge
A sudden discharge of static electricity from a finger or other conductor can destroy
static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but
damage occurs. An electronic device exposed to electrostatic discharge (ESD) may work
perfectly throughout a normal cycle and may not seem to be affected at all. However,
although it may function normally for a while, it may be degraded in the internal layers,
reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases,
the discharge contains enough power to alter device parameters or melt silicon junctions.
Generating Static
The table below shows activities that generate static electricity and the associated
electrostatic voltage level.
Typical Electrostatic Voltages
Activity
Relative Humidity
10%
40%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motions of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tubes
2,000 V
700 V
400 V
Removing DIPS from vinyl trays
11,500 V
4,000 V
2,000 V
Removing DIPS from styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCBs
26,000 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
Note: 700 Volts can degrade a product.
11,000 V
5,000 V
2 REMOVAL SEQUENCE
55%
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Service Considerations
Listed below are some of the considerations to consider during the assembly and
disassembly of the Notebook.
Tool and Software Requirements
The following items are required to service the computer:
•
5mm nut drivers (for screwlocks and standoffs)
•
Small standard screwdriver
•
Small Phillips screwdriver
•
Diagnostics software
Screws
The screws used in the Notebook are not interchangeable. If an incorrect screw is used
during the reassembly process, it can damage the unit. Compaq strongly recommends that
all screws removed during disassembly be kept with the part that was removed, then
returned to their proper locations.
Important: As each subassembly is removed from the Notebook, place it away from the
work area to prevent damage.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 3
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Cables and Connectors
Most cables used throughout the unit are ribbon cables. Cables must be handled with
extreme care to avoid damage. Apply only the tension required to seat or unseat the cables
during insertion or removal from the connector. Handle cables by the connector whenever
possible. In all cases, avoid bending, twisting, or tearing the cables, and ensure that the
cables are routed in such a way that they cannot be caught or snagged by parts being
removed or replaced.
Cables
Use the following precautions when handling cables to avoid damage to the cable or the
Notebook:
•
Always handle cables by their connectors.
•
Avoid bending, twisting, or pulling on the cables.
•
Apply minimum required force when seating or unseating the cables from their
connectors.
•
Place the cables carefully so that they cannot be caught or snagged by parts being
removed or replaced.
•
Handle flex cables with extreme care; they can tear easily.
Ä
CAUTION: When servicing these computers, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
cause severe damage to the unit.
The following illustrations show the proper placement for each cable:
•
•
ZIF Connectors
Speaker Assembly Cable
Connectors and Plastic Parts
Plastic parts can be damaged by the use of excessive force during disassembly and
reassembly. When handling the plastic parts, use care. Apply pressure only at the points
designated in the maintenance instructions.
4 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
ZIF Connectors
The 1700LX Series Notebook uses zero insertion force (ZIF) connectors on the system
board.
Ä
CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle
only the connector slide when removing or replacing a cable. Never pull or twist on
the cable while it is connected.
To remove a cable from a ZIF connector, lift both corners of the ZIF connector and
simultaneously slide the cable out with constant light force.
Ä
CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 5
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Speaker Assembly Cable
The cable position for the speaker assembly is shown below.
Ä
CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
6 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Preparing the Notebook for Disassembly
Before beginning Removal & Replacement Procedures, complete the following steps:
1. Disconnect AC power and any external devices.
2. Remove the QuikDock (pg 8).
3. Remove the battery pack (pg 9).
Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.
Å
WARNING: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1700 Series Portable Notebook into the battery compartment. Do not
force the battery pack into the bay if insertion is difficult.
Ä
CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a
battery pack; this damages the pack, makes it unusable, and exposes potentially
harmful battery components. No field-serviceable parts are located inside the
battery pack.
Note: The Compaq Presario 1700 Series Portable Computers have several screws of
various sizes that are not interchangeable. During disassembly, place screws in
their correct location. During removal keep screws with their respective
subassembly to make reassembly easy.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 7
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Removal Procedures
QuikDock
To disconnect the QuikDock from the unit, complete the following steps:
1. Simultaneously press the release mechanisms
2. Lift
on both ends of the QuikDock.
the unit off the alignment pins and the QuikDock connector.
To reconnect the QuikDock to the unit, reverse steps 1 and 2.
8 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Battery
To remove the battery pack, complete the following steps:
1. Push the release latch
2. Pull the battery pack
at the bottom of the unit.
out.
To replace the battery pack, reverse steps 1 and 2.
Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.
Å
WARNING: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1700 Series Portable Notebook into the battery compartment. Do not
force the battery pack into the bay if insertion does not occur easily.
Ä
CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a
battery pack; this action damages the pack, makes it unusable, and exposes
potentially harmful battery components. No field-serviceable parts are located
inside the battery pack.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 9
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Hard Drive
To remove the hard drive, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Turn the unit upside down.
3. Remove one screw
from the bottom of the unit.
4. Pull the hard drive
out.
10 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
FutureBay™
To remove the FutureBay, complete the following steps:
1. Turn the unit upside down.
2. Push the release lever
3. Pull the FutureBay
back.
device out.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 11
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
LED Button Bezel
To remove the LED button bezel, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Turn the unit upside down.
3. Remove two screws from each side of the Port Replicator connector.
4. Gently pry the ends of the LED button bezel upwards.
5. Lift the bezel off.
12 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
System Memory
To upgrade or replace the system memory, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Turn the unit upside down.
3. Remove one screw
on the memory compartment door.
4. Open the memory compartment door
, release the locks on each sides of the
system memory, then remove the system memory.
To add memory modules, reverse steps 1 and 2 above.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 13
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Keyboard
To remove the keyboard, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Remove the LED button bezel (pg 12).
3. Lift the top of the keyboard, fold it forward, then lay it on top of the TouchPad.
14 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Heatspreader
To remove the Heatspreader, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Remove the LED button bezel (pg 12).
3. Remove the keyboard (pg 14).
4. Remove four screws
and lift out
the Heatspreader.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 15
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Heatsink Assembly (Fan Assembly)
To remove the Heatsink assembly, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Remove the LED button bezel (pg 12).
3. Remove the keyboard (pg 14).
4. Remove the Heatspreader (pg 15).
5. Lift up the right side of the Heatsink assembly
the two-pin connector
.
, pull it to the right, then disconnect
Note: The Heatsink assembly in the Notebook may differ from the one shown in the
illustration below.
16 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Processor
To remove the processor, complete the following steps:
1. Prepare the unit for disassembly(pg 7).
2. Remove the LED button bezel (pg 12).
3. Remove the keyboard (pg 14).
4. Remove the Heatspreader (pg 15).
5. Remove the Heatsink assembly (pg 16).
6. Turn screw
counter-clockwise (1/2 turn only), then lift the processor
remove it from the socket.
Ä
and
CAUTION: If you turn the screw more than a half turn, you will damage the
socket, making it necessary to replace the system board.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 17
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
To replace the processor, make sure that the processor’s pin 1
orientation is aligned
with the lower-left corner of the socket. Turn screw clockwise (1/2 turn only).
18 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Keyboard Cable Connection
To remove the keyboard cable connection, complete the following steps:
1. Prepare the unit for disassembly (pg 7).
2. Remove the LED button bezel (pg 12).
3. Remove the keyboard (pg 14).
4. Remove the Heatspreader (pg 15).
5. Remove the Heatsink assembly (pg 16).
6. Gently pry open the ZIF connector
by carefully lifting on the left side, then the
right side, until you can lift no further.
7. Grasp the cable and GENTLY pull up from connector.
Ä
CAUTION: Lifting the cable with too much force might result in system board
damage, making it necessary to replace the system board.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 19
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Modem/NIC Combo Card
Preparing for Modem/NIC Combo Card Removal
Prepare the unit for disassembly (pg 7), and remove the following before removing the
modem/NIC combo card:
1. Remove the LED button bezel (pg 12).
2. Remove the keyboard (pg 14).
3. Remove the Heatspreader (pg 15).
4. Remove the Heatsink assembly (pg 16).
5. Remove the keyboard cable connection (pg 19).
Removing the Modem/NIC Combo Card
To remove the modem/NIC combo card, complete the following steps:
1. Gently pry open the ZIF connector
by carefully lifting on the left side, then the
right side, until you can lift no further.
2. Grasp the cable and GENTLY pull up from connector.
Ä
CAUTION: To prevent damage to the system board, do not pry and lift with
excessive force. You may otherwise have to replace the system board.
20 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
3. Pry latches on each side of the card
4. Remove the two-pin connector
outward.
on the left side of the card.
5. Grasp the upper-right hand corner of the Modem/NIC combo card, then lift it up and
pull it out
.
To replace the card, remove the pin connector, insert a new card, then reconnect the pin.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 21
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Display Panel
Preparing for the Display Panel Removal
Prepare the unit for disassembly (pg 7), and remove the following before removing the
display panel:
1. Remove the LED button bezel (pg 12).
2. Remove the keyboard (pg 14).
3. Remove the Heatspreader (pg 15).
4. Remove the keyboard cable connection (pg 19).
Removing the Display Panel
To remove the Display Panel, complete the following steps:
1. Close the Display Panel.
2. Remove each hinge cover by prying either side of the hinge cover up and lifting off.
22 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
3. Remove the screw on top of each hinge and the cable stabilizer clip
left-side hinge.
from the
4. Remove two screws from the back of each hinge, then open the Display.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 23
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
5. Remove the back light cable
by carefully lifting it from the socket.
6. Remove the Display cable
by prying on the left and right sides of the cable
connector until it is detached.
24 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
7. Grasp the panel assembly and lift up to remove it.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 25
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
CPU Top Cover with TouchPad/Palmrest
Preparing for CPU Top Cover with TouchPad/Palmrest Removal
Prepare the unit for disassembly (pg 7), and remove the following before removing the CPU
Top Cover with TouchPad/Palmrest:
1. Remove the hard drive (pg 10).
2. Remove the FutureBay (pg 11).
3. Remove the LED button bezel (pg 12).
4. Remove the keyboard (pg 14).
5. Remove the Heatspreader (pg 15).
6. Remove the Heatsink assembly (pg 16).
7. Remove the keyboard cable connection (pg 19).
8. Remove the Display Panel (pg 22).
26 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Removing the CPU Top Cover with TouchPad/Palmrest
To remove the CPU Top Cover with TouchPad/Palmrest, complete the following steps:
1. Turn the unit upside down.
2. Remove seven screws from the underside of the unit.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 27
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
3. Turn the unit right-side up and remove four screws.
4. Unplug the Zif Connector for the TouchPad.
5. Lift and remove the CPU Top Cover with TouchPad/Palmrest.
28 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Sub IO Board
Preparing for Sub IO Board Removal
Prepare the unit for disassembly (pg 7), and remove the following before removing the
Sub IO Board:
1. Remove the hard drive (pg 10).
2. Remove FutureBay (pg 11).
3. Remove the LED button bezel (pg 12).
4. Remove the keyboard (pg 14).
5. Remove the Heatspreader (pg 15).
6. Remove the Heatsink assembly (pg 16).
7. Remove the keyboard cable connection (pg 19).
8. Remove the Display Panel (pg 22).
9. Remove the CPU Top Cover with TouchPad/Palmrest (pg 26).
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 29
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Removing the Sub IO Board
To remove the Sub IO board, complete the following steps:
1. Remove two screws from the right hinge support bracket and lift the bracket up to
remove it.
30 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
2. Grasp the right-hand corner of the board and lift it up slightly.
3. Pull the board to the right until the IO connector is disconnected from the system
board.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 31
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
System Board
Preparing for System Board Removal
Prepare the unit for disassembly (pg 7), and remove the following before removing the
system board:
1. Remove the hard drive (pg 10).
2. Remove the FutureBay (pg 11).
3. Remove the LED button bezel (pg 12).
4. Remove the keyboard (pg 14).
5. Remove the Heatspreader (pg 15).
6. Remove the Heatsink assembly (pg 16).
7. Remove the Display Panel (pg 22).
8. Remove the CPU Top Cover with TouchPad/Palmrest (pg 26).
9. Remove the processor (pg 17).
10. Remove the keyboard cable connection (pg 19).
11. Remove the modem or NIC combo card (pg 20).
12. Remove the Sub IO Board (pg 29).
32 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Removing the System Board
To remove the system board, complete the following steps:
1. Remove one screw by the CMOS Battery
.
2. Remove two screws from the left hinge bracket
the bracket
.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
and lift up to remove
REMOVAL SEQUENCE 33
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
3. Remove two screws on the hard drive frame, and lift the frame up to remove it.
4. Unplug the two speaker cables.
34 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
5. Press the button on the side of the card-bus bezel
to release the button. Press the
button again to eject the card in the card-bus bezel. Remove the card.
6. Start lifting the board at the lower right corner
, pry the frame slightly
outward near the two audio jacks to release the jacks, then lift the system board out.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
REMOVAL SEQUENCE 35
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Left and Right Speaker Assembly
To remove the left and right speaker assembly, prepare the unit for disassembly
(pg 7) and complete the following steps:
1. Remove the hard drive (pg 10).
2. Remove the FutureBay (pg 11).
3. Remove the LED button bezel (pg 12).
4. Remove the keyboard (pg 14).
5. Remove the Heatspreader (pg 15).
6. Remove the Heatsink assembly (pg 16).
7. Remove the keyboard cable connection (pg 19).
8. Remove the Display Panel (pg 22).
9. Remove the CPU Top Cover with TouchPad/Palmrest (pg 26).
10. Remove the two screws connecting the speaker assembly to the chassis.
36 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Parts Catalog
This section provides illustrations of the spare parts for Compaq Presario 1700XL Series
Notebooks, and identifies the spare part ordering number and availability status of
each item.
Illustrated Parts
The following illustrations are typical of the spare parts provided with the Compaq Presario
1700XL Series Notebooks.
Units
Spare Part Items
1 Keyboard
2 Upper CPU Cover w/Palmrest and
Touchpad
3 Speakers
4 Li-ion Battery (not shown)
To order parts, refer to Part
Numbers & Availability later in this
chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
1 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Boards
Spare Part Items
1
2
3
4
5
6
Modem or Modem/NIC Combo
Memory
Processor
IO Connector Board
System Board w/o Memory
RTC Battery
To order parts, refer to Part
Numbers & Availability later in this
chapter.
2 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Display Panel Assembly
Spare Part Item
12.1 Display Panel Assembly
13.3 Display Panel Assembly
14.1 Display Panel Assembly (shown)
To order parts, refer to Part
Numbers & Availability later in
this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
3 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Mass Storage Devices
Spare Part Items
1
2
3
4
5
Hard Drive (6.0 - 32.0 GB)
6
LS-120 Drive (not shown)
Diskette Drive (1.44 MB)
DVD (6X or 8X)
CD-ROM Drive (24X) (not shown)
CD-RW Drive (8X/4X/24X)
(not shown)
To order parts, refer to Part
Numbers & Availability later in
this chapter.
4 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Miscellaneous Hardware
Spare Part Items
1 Power Adapter
2 Port Replicator
To order parts, refer to Part
Numbers & Availability later in
this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
5 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Miscellaneous Hardware/Plastics Kit
Spare Part Items
1 Right Hinge
2 HDD Guide
3 Left Hinge
4 Modem Cable
5 SODIMM Door
6 Modem Cable w/Ferrite
7 Hinge Covers
8 Battery Cover
9
q
w
e
r
RJ45 Internal Modem Cable
?
@
A
B
Screw Kit, Misc. (not shown)
FPC Guide on Left Side Hinge
Heatspreader
Base
Door I/O Port Rubber (not shown)
Keyboard Retainer Cover (not
shown)
Rubber Foot (not shown)
Fan/Heatsink (not shown)
Blank Bay Case (not shown)
To order parts, refer to Part
Numbers & Availability later in
this chapter.
6 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Part Numbers & Availability
This section is a comprehensive list of the parts associated with the 1700XL Series
Notebooks. It provides the part number, applicable model(s), and the availability of each
item.
Build-to-Order Models
XL260 Model
XL261 Models
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 500 MHz (256)
198696-001
Processor:
Pentium III 500 MHz (256)
Pentium III 650 MHz (256)
198696-001
202357-001
System Memory: 64 MB
198716-001
System Memory:
64 MB
96 MB
198716-001
NA
Display: 13.3 in.
198699-001
Display:
13.3 in.
14.1 in.
198699-001
198700-001
Optical Drive: DVD
198702-001
Optical Drive: DVD
198702-001
Hard Drive: 6.0 GB
198706-001
Hard Drive:
6.0 GB
12.0 GB
198706-001
198707-001
Battery: 3.2 Ahr Li-ion
191169-001
Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
7 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL262 Model
XL264 Models
Build-to-Order Items
Part No.
Processor:
Pentium III 600 MHz (256)
Processor:
198697-001 Pentium III 500 MHz (256)
198696-001
System Memory: 64 MB
198716-001 System Memory: 64 GB
198716-001
Display: 14.1 in.
198700-001 Display: 13.3 in.
198699-001
Optical Drive: DVD
198702-001 Optical Drive: 24X
198701-001
Hard Drive: 6.0 GB
198706-001 Hard Drive: 6.0 GB
198706-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
XL265 Model
Build-to-Order Items
Part No.
XL266 Models
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 600 MHz (256)
Processor:
198697-001 Pentium III 500 MHz (256)
210694-001
System Memory: 64 MB
198716-001 System Memory: 64 MB
198716-001
Display: 14.1 in.
198700-001 Display: 13.3 in.
198699-001
Optical Drive: DVD
198702-001 Optical Drive: 24X
198701-001
Hard Drive: 6.0 GB
198706-001 Hard Drive: 6.0 GB
198706-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
8 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL274 Model
XL275 Models
Build-to-Order Items
Part No.
Build-to-Order Items
Processor:
Pentium III 600 MHz (256)
Processor:
198697-001 Pentium III 650 MHz (256)
202357-001
System Memory: 128 MB
209874-001 System Memory: 128 MB
209874-001
Display: 14.1 in.
198700-001 Display: 14.1 in.
198700-001
Optical Drive: 24X
198701-001 Optical Drive: DVD
198702-001
Hard Drive: 12.0 GB
198707-001 Hard Drive: 6.0 GB
198706-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
XL360 Model
Part No.
XL361 Models
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 600 MHz (256)
Processor:
198697-001 Pentium III 700 MHz (256)
207672-001
System Memory: 64 MB
198716-001 System Memory: 64 MB
198716-001
Display: 14.1 in.
198700-001 Display: 13.3 in.
198699-001
Optical Drive: DVD
198702-001 Optical Drive: 8X DVD
198702-001
Hard Drive: 10.0 GB
207665-001 Hard Drive: 15.0 GB
221126-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
9 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL362 Model
XL363
Build-to-Order Items
Part No.
Build-to-Order Items
Processor:
Pentium III 700 MHz (256)
Processor:
207672-001 Pentium III 650 MHz (256)
202357-001
System Memory: 128 MB
209874-001 System Memory: 64 MB
198716-001
Display: 14.1 in.
198700-001 Display: 13.3 in.
198699-001
Optical Drive: DVD
198702-001 Optical Drive: 24X
198701-001
Hard Drive: 15.0 GB
221126-001 Hard Drive: 15.0 GB
221126-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
XL364 Models
Part No.
XL365 Model
Build-to-Order Items
Part No.
Processor:
Pentium III 650 MHz (256)
Pentium III 750 MHz (256)
202357-001
207673-001
System Memory:
64 MB
128 MB
198716-001
209874-001
Display:
13.3 in.
14.1 in.
198699-001
198700-001
Optical Drive:
8X DVD
24X
CD-RW
198702-001
198701-001
198703-001
Hard Drive:
10.0 GB
20.0 GB
207665-001
207666-001
Battery: 3.2 Ahr Li-ion
191169-001
Build-to-Order Items
Part No.
Processor:
Pentium III 700 MHz (256)
207672-001
System Memory: 128 MB
209874-001
Display: 14.1 in.
198700-001
Optical Drive: DVD
198702-001
Hard Drive: 15.0 GB
221126-001
Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
10 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL366 Models
XL367 Model
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 600 MHz (256)
198697-001
Processor:
Celeron 600 MHz (128)
198695-001
System Memory: 64 MB
198716-001
System Memory: 64 MB
198716-001
Display: 13.3 in.
198699-001
Display: 14.1 in.
198700-001
Optical Drive: 24X
198701-001
Optical Drive: 24X
198701-001
Hard Drive: 10.0 GB
207665-001
Hard Drive: 15.0 GB
221126-001
Battery: 3.2 Ahr Li-ion
191169-001
Battery: 3.2 Ahr Li-ion
191169-001
XL368 Models
XL369 Model
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 600 MHz (256)
198697-001
Processor:
Celeron 650 MHz (128)
207670-001
System Memory: 64 MB
198716-001
System Memory: 64 MB
198716-001
Display: 14.1 in.
198700-001
Display: 13.3 in.
198699-001
Optical Drive: 8X DVD
198702-001
Optical Drive: CD-RW
198703-001
Hard Drive: 15.0 GB
221126-001
Hard Drive: 10.0 GB
207665-001
Battery: 3.2 Ahr Li-ion
191169-001
Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
11 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL370 Models
XL371 Model
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 650 MHz (256)
202357-001
Processor:
Pentium III 750 MHz (128)
207673-001
System Memory: 128 MB
198695-001
System Memory: 128 MB
209874-001
Display: 14.1 in.
198700-001
Display: 14.1 in.
198700-001
Optical Drive: 8X DVD
198702-001
Optical Drive: 8X DVD
198702-001
Hard Drive: 10.0 GB
207665-001
Hard Drive: 20.0 GB
207666-001
Battery: 3.2 Ahr Li-ion
191169-001
Battery: 3.2 Ahr Li-ion
191169-001
XL372 Models
XL373 Model
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 650 MHz (256)
202357-001
Processor:
Pentium III 750 MHz (128)
207673-001
System Memory: 64 MB
198716-001
System Memory: 64 MB
198716-001
Display: 13.3 in.
198699-001
Display: 14.1 in.
198700-001
Optical Drive: CD-RW
198703-001
Optical Drive: DVD
198702-001
Hard Drive: 10.0 GB
207665-001
Hard Drive: 20.0 GB
207666-001
Battery: 3.2 Ahr Li-ion
191169-001
Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
12 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL374 Model
XL375 Models
Build-to-Order Items
Part No.
Build-to-Order Items
Processor:
Pentium III 700 MHz (256)
Processor:
207672-001 Pentium III 750 MHz (256)
207673-001
System Memory: 128 MB
198695-001 System Memory: 128 MB
198695-001
Display: 14.1 in.
198700-001 Display: 14.1 in.
198700-001
Optical Drive: 8X DVD
198702-001 Optical Drive: 8X DVD
198702-001
Hard Drive: 15.0 GB
221126-001 Hard Drive: 20.0 GB
207666-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
XL376 Model
Part No.
XL377 Models
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Pentium III 750 MHz (256)
Processor:
207673-001 Pentium III 700 MHz (256)
207672-001
System Memory: 128 MB
198695-001 System Memory: 64 MB
198716-001
Display: 14.1 in.
198700-001 Display: 14.1 in.
198700-001
Optical Drive: CD-RW
198703-001 Optical Drive: 8X DVD
198702-001
Hard Drive: 20.0 GB
207666-001 Hard Drive: 20.0 GB
207666-001
Battery: 3.2 Ahr Li-ion
191169-001 Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
13 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
XL378 Model
XLTBD Model
Build-to-Order Items
Part No.
Build-to-Order Items
Part No.
Processor:
Celeron 700 MHz (128)
207671-001
Processor:
Pentium III 700 MHz (256)
207672-001
System Memory: 64 MB
198716-001
System Memory: 128 MB
198695-001
Display: 13.3 in.
198699-001
Display: 14.1 in.
198700-001
Optical Drive: DVD
198702-001
Optical Drive: 8X DVD
198702-001
Hard Drive: 10.0 GB
207665-001
Hard Drive: 10.0 GB
207665-001
Battery: 3.2 Ahr Li-ion
191169-001
Battery: 3.2 Ahr Li-ion
191169-001
To find additional parts available for these models, refer to the Alphabetical Spares Listing
later in this chapter.
Documentation and Software
Spare Part Items
Beyond Setup Guide
Microsoft Word2000 CD Kit
Built for You Letter
Options Catalog
Compaq WinME Operating System Guide Owner Registration Card-Win2K
Compaq.Net Rebate Card
Personal Audio Player Card
Corel Word Perfect Office 2000 CD Kit
Quick Restore Recovery CD Kit
DVD/ROM Driver Card
Return Kit
Easy Setup Poster
Safety & Comfort Guide
Emergency Recovery CD Kit
Warranty
Microsoft Office 2000 Professional CD Kit Win2000 Driver CD Kit
Microsoft WinME Manual Kit
14 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Alphabetical Spares Listing
In this section, all spare parts associated with the 1700XL models are listed alphabetically
by name.
ABCDEFGHIJKLMNOPQRSTUVWXYZ
Spare Part Description
Spare P/N
Applicable Models
AC Adapter (60 W 2-Wire)
198713-001
All
AC Adapter (60 W 3-Wire)
198714-001
All
AC Power Cord (AU 3-Wire)
198723-011
All
AC Power Cord (AU 2-Wire)
174120-011
All
AC Power Cord (CH 3-Wire)
198723-AA1
All, CTO
AC Power Cord (CH 2-Wire)
174120-AA1
All
AC Power Cord (INT’L 3-Wire)
198723-B31
All
AC Power Cord (INT’L 2-Wire)
174120-002
All
AC Power Cord (IT 3-Wire)
198723-061
AC Power Cord (JP 3-Wire)
198723-291
AC Power Cord (KR 3-Wire)
198723-AD1
All
AC Power Cord (SE 3-Wire)
198723-101
CTO
after 9/25/00
AC Power Cord (SW 2-Wire)
174120-115
CTO
after 9/25/00
AC Power Cord (SW 3-Wire)
198723-BG1
CTO
after 9/25/00
AC Power Cord (UK 2-Wire)
174120-031
CTO
after 9/25/00
AC Power Cord (UK 3-Wire)
198723-031
CTO
after 9/25/00
AC Power Cord (US 3-Wire)
174120-001
All
AC Power Cord (TW 3-Wire)
198723-AB1
All
after 9/25/00
Base
198691-001
All
after 9/3/00
Battery Pack (3.2 Ahr, Li-ION)
191169-001
All
Battery Pack (3.6 Ahr, Li-ION)
198709-001
CTO
Beyond Setup Guide
183237-002
All
Blank Bay Case
212284-001
All
after 9/3/00
Built for You Letter
387076-003
CTO
after 9/25/00
CD-ROM Drive 24X
198701-001
264, 266, 364, 366,
367, CTO
after 9/17/00
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Availability
after 9/25/00
after 9/17/00
15 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Spare Part Description
Spare P/N
Applicable Models
Availability
CD-ROM, 24X DMA
221761-001
CTO
after 9/25/00
CD-RW Drive (8X/24X)
198703-001
369, 372, 364, CTO
after 1/14/01
CD-ROM, CD-RW
198703-001
369, 372, 364, CTO
until 1/7/01
Compaq WinME Operating System
Guide
181272-001
All
Compaq.Net Rebate Card
210619-002
CTO
Corel Word Perfect Office 2000
CD Kit
154906-001
All
CPU Cover w/Power Switch
198692-001
All
Diskette Drive (1.44 MB)
198704-001
All, CTO
after 9/17/00
Display Panel (12.1 in. SVGA)
198698-001
CTO
after 9/3/00
Display Panel (13.3 in.)
198699-001
260, 264, 266, 361,
364, 366, 367, 369,
372, CTO
after 9/3/00
Display Panel (14.1)
198700-001
261,
275,
365,
371,
after 9/3/00
DVD/CD-RW Combo Drive
NA
CTO
after 1/14/00
DVD Drive (8X)
198702-001
CTO
after 9/25/00
DVD/ROM Driver Card, RTF
201706-003
All
Easy Setup Poster
183237-002
All
16 PARTS CATALOG
after 9/25/00
262,
360,
367,
374,
265,
362,
368,
375,
274,
364,
370,
CTO
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Spare Part Description
Spare P/N
Applicable Models
Emergency Recovery CD
(US/PR)
169298-001
All
Availability
(MEX) 169298-161
(APD) 169298-371
(PRC) 169298-AA1
(KOR) 169298-AD1
(AUS) 169298-371
(JP) 169298-291
(UK) 169298-031
(FR) 169298-051
(IT)169298-061
(BEL) 169298-AK1
Fan/Heatsink
198712-001
All
Fan w/TouchPad
219810-001
All
Hard Drive (6.0 GB)
198706-001
260, 262, 264, 265,
266, 275, CTO
after 9/17/00
Hard Drive (10.0 GB)
207665-001
261,266,274, 366,
364, 369, 372, 360,
370, CTO
after 9/17/00
Hard Drive (15.0 GB)
221126-001
374, 361, 362, 367,
368, 365, CTO
after 9/17/00
Hard Drive (20.0 GB)
207666-001
364, 371, 375, CTO
after 9/17/00
Hard Drive (30.0 GB)
207667-001
CTO
not available
Hard Drive (32.0 GB 5400 RPM)
207668-001
CTO
after 10/15/00
Heat Sink (Heatspreader)
198712-001
All
after 9/25/00
IO Connector Board
198690-001
All
Keyboard (US)
198719-001
260, 261, 262, 264,
265, 275, 360, 375
Keyboard (UK)
198719-031
Keyboard (INT’L)
198719-B31
261, 264
Keyboard (TW)
198719-AB1
261
Keyboard (LA)
198719-161
266, 274
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
17 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Spare Part Description
Spare P/N
Applicable Models
Keyboard (KR)
198719-AD1
261, 264
Keyboard (KR)
221894-AD1
Keyboard (JP)
198719-291
Keyboard (BE)
198719-181
Keyboard (DK)
198719-081
Keyboard (FC)
198719-121
Keyboard (GR)
198719-041
Keyboard (IT)
198719-061
Keyboard (NO)
198719-091
Keyboard (SE)
198719-101
Keyboard (SW)
198719-111
Keyboard (FR)
198719-051
Keyboard (NL)
198719-331
Keyboard (TH)
198719-281
LS-120 Drive (FutureBay)
198705-001
CTO
Availability
after 10/15/00
Manuals: Beyond Setup Guide, Safety and Comfort Guide, Compaq WinME Operating System
Guide
Memory (32 MB)
207678-001
CTO
after 9/25/00
Memory (64 MB)
198716-001
All
after 9/3/00
Memory (128 MB)
209874-001
362, 364, 365, 370,
371, 374, 375, CTO
after 9/3/00
Memory (256 MB)
207676-001
CTO
after 9/3/00
Microsoft Office 2000 Professional
CD Kit
NA
CTO
after 9/25/00
Microsoft Office 2000 SBE CD Kit
NA
CTO
after 9/25/00
Microsoft Word 2000 CD Kit
147234-001
All
Microsoft Millennium Guide
180309-001
All
Miscellaneous Hardware/Plastics Kit
198693-001
All
Miscellaneous Screw Kit
198711-001
All
Modem 56K Mini 3 INTL, EMEA
198720-B31
Modem 56K Mini 3 INTL, AUS/NZ
198720-011
Modem 56K Mini 3 US, APD, LA,
Canada
198720-001
18 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Spare Part Description
Spare P/N
Applicable Models
Availability
Modem 56K/NIC Combo, US
198721-001
366, 374
Modem 56K Mini PCI 3III AU
221127-011
360
Modem 56K Mini PCI 3III
221127-001
362, 375, 370
Modem 56K Mini PCI 3III EU
221127-021
361, 364, 369, 372,
371, 365
Options Catalog
166299-003
All
Owner Registration Card—Win2K
141572-005
CTO
Palmrest Cover w/TouchPad
198692-001
All
Personal Audio Player Card
216792-001
All
Processor (550 MHz PIII 256K)
198694-001
266
Processor (600 MHz Celeron 128K)
198695-001
274, 367, CTO
after 9/17/00
Processor (600 MHz PIII 256K)
198697-001
262, 264, 265, 266,
274, 360, 368, 366,
CTO
after 9/17/00
until 1/7/01
Processor (650 MHz Celeron 128K)
207670-001
369
Processor (650 MHz PIII 256K)
202357-001
261, 275, 364, 370,
372
Processor (700 MHz PIII 256K)
207672-001
361, 362, 365, 367,
374, CTO
after 9/17/00
Processor (700 MHz Celeron 128K)
207671-001
378
after 9/17/00
Processor (750 MHz PIII 256K)
207673-001
369, 364, 371, 375,
CTO
after 9/17/00
until 1/7/01
Processor (800 MHz PIII 256K)
207674-001
CTO
after 9/24/00
Processor (850 MHz PIII 256K)
207675-001
CTO
after 9/24/00
Mouse, CPQ USB
after 9/25/00
Port Replicator, See QuikDock
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
19 PARTS CATALOG
Presario 1700 Series
Models: XL260, XL261, XL262, XL264, XL265, XL266, XL274, XL275, XL360, XL361,
XL362, XL363, XL364, XL365, XL366, XL367, XL368, XL369, XL370, XL371, XL372, XL373,
XL374, XL375, XL376, XL377, and XL378
Spare Part Description
Spare P/N
Applicable Models
Quick Restore CD 1
(US/PR)
169298-001
All
Availability
(MEX) 169298-161
(APD) 169298-371
(PRC) 169298-AA1
(KOR) 169298-AD1
(AUS) 169298-371
(JP) 169298-291
(UK) 169298-031
(FR) 169298-051
(IT)169298-061
(BEL) 169298-AK1
QuikDock (Port Replicator)
198717-001
All
RTC Battery
198718-001
All
Recovery CD Kit
157296-003
All
Safety and Comfort Guide
191432-001
All
Speakers
198710-001
All
Sub Board
198690-001
All
System Board w/o Memory
198689-001
260, 261, 262, 264,
265, 266, 274, 275
System IO Board w/o Memory
219809-001
360,
365,
369,
374,
Warranty
170835-004
All
WinME Operating System Guide
181272-001
All
Win2k Driver CD Kit
191298-003
CTO
361, 362, 364,
366, 367, 368,
370, 371, 372,
375,
after 9/25/00
To see illustrations of each part, and a list of items contained in each miscellaneous parts
kit, refer to Illustrated Parts earlier in this chapter.
20 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1700XL SERIES
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