Owners Manual
Owners Manual
765 Valve Water Softener FOLLOWTHE INSTALLATION INSTRUCTIONS CAREFULLY. FAILURE TO
INSTALL THE UNIT PROPERLY VOIDS THE WARRANTY. BEFORE YOU
BEGIN INSTALLATION, READ THIS ENTIRE MANUAL. THEN, OBTAIN ALL
THE MATERIALS AND TOOLS
1. Avoid pinched o-rings during installation by applying (provided with install kit) NSF
certified lubricant to all seals.
2. This system is not intended for treating water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the system.
REVISION #
0
REVISION DATE May 4,2015
54578
2
Table of Contents
Unpacking / Inspection
Safety Guide
Proper Installation
Specification
Before Starting Installation
Installation Instructions
System Start Up
Programming Instructions
About The System
Maintenance
Sanitizing Procedure
Main Repair Parts
Trouble Shooting
Warranty
PAGE
2
2
3
4
4
6
8
9
10
12
15
16
21
22
Unpacking / Inspection
Be sure to check the entire softener for any shipping damage or parts loss. Also note damage to the shipping cartons. Contact the transportation company for all damage and loss
claims. The manufacturer is not responsible for damages in transit.
Small parts, needed to install the softener, are in a parts bag. To avoid loss of the small
parts, keep them in the parts bag until you are ready to use them.
Safety Guide
For your safety, the information in this manual must be followed to minimize the risk of
electric shock, property damage or personal injury.
 Check and comply with your provincial /




are recommended. Do not use rock, block,
granulated or ice cream making salts.
state and local codes. You must follow
They contain dirt and sediments, or mush
these guidelines.
Use care when handling the water softenand cake, and will create maintenance
ing system. Do not turn upside down,
problems.
drop, drag or set on sharp protrusions.
 Keep the salt lid in place on the softener
The water softening system works on 12
unless servicing the unit or refilling with
volt-60 Hz electrical power only. Be sure to
salt.
use only the included transformer.
 WARNING: This system is not inTransformer must be plugged into an intended for treating water that is microbiodoor 120 volt, grounded outlet only.
logically unsafe or of unknown quality
Use clean water softening salts only, at
without adequate disinfection before or
least 99.5% pure. NUGGETor PELLET salts
after the system.
3
Proper Installation
This water softening system must be properly installed and located in accordance with the
Installation Instructions before it is used.





Do not install or store where it will be
maximum. Use a pressure reducing valve
exposed to temperatures below freezing or
to reduce the pressure.
exposed to any type of weather. Water
 Softener resins may degrade in the presfreezing in the system will break it. Do not
ence of chlorine or chloramines above 2
attempt to treat water over 100°F.
ppm. If you have chlorine or chloramines
Do not install in direct sunlight. Excessive
in excess of this amount, you may experience reduced life of the resin. In these
sun or heat may cause distortion or other
conditions, you may wish to consider purdamage to non-metallic parts.
Properly ground to conform with all govchasing a whole house carbon filter soferning codes and ordinances.
tener system with a chlorine reducing meUse only lead-free solder and flux for all
dia.
sweat-solder connections, as required by
 WARNING: Discard all unused parts and
state and federal codes.
packaging material after installation. Small
Maximum allowable inlet water pressure is
parts remaining after the installation could
125 psi. If daytime pressure is over 80
be a choke hazard.
psi, night time pressure may exceed the
Specifications
4
Model HT765‐75 HT765‐100 HT765‐150 HT765‐200 HT765‐250 HT765‐300 HT765‐75C HT765‐100C 


Capacity Grains @ 6 lbs/cu ft @ 10 lbs/
@ 3 lbs/
(Factory cu ft cu ft Setting) 19,875 16,500 10,500 26,500 22,000 14,000 39,750 33,000 21,000 53,000 66,250 79,500 19,875 26,500 44,000 55,000 66,000 16,500 22,000 28,000 35,000 42,000 10,500 14,000 Flow Rate Regeneration Water Usage Mineral Resin Brine Tank / Cabinet Size Shipping Salt Cap Lbs Service Backwash Factory Set‐ Tank Size Cu. Ft. Inches Weight Lbs USGPM USGPM ting (Gallons) BTS 15.0²x34.7/BTR BTS 230 /BTR 8.0 1.5 8 x 44 0.75 93 56.7 18.1x34.7 270 BTS 15.0²x34.7/BTR BTS 230 /BTR 10.0 2.0 9 x 48 1.00 110 67.2 18.1x34.7 270 BTS 15.0²x34.7/BTR BTS 230 /BTR 12.0 2.4 10 x 54 1.50 141 76.2 18.1x34.7 270 15.0 3.0 12 x 52 2.00 20.3 x 37.4 385 158 124.4 15.0 4.0 13 x 54 2.50 20.3 x 37.4 385 198 135.4 15.0 5.0 14 x 65 3.00 23.0 x 40.5 550 244 173.2 8.0 2.0 9 x 35 0.75 13.8 x 23.6 x 43.3 225 93 66.7 10.0 2.4 10 x 35 1.00 13.8 x 23.6 x 43.3 225 110 75.2 Water Temperature = Min 39°F / Max 100°F
Operating Pressure = Min 35 PSI / Max 125 PSI
Voltage = 110 volts standard

Units contain 8% Super Capacity Ion Exchange Resin
\
How Your Water Conditioner Works
The principle behind water softening is simple chemistry. A water softener contains resin
beads which hold electrically charged ions. When hard water passes through the softener,
calcium and magnesium ions are attracted to the charged resin beads. It's the resulting removal of calcium and magnesium ions that produces soft water.
This system is controlled with simple, user-friendly electronics displayed on a LCD screen.
The main page displays the current time and the remaining gallons in meter mode or the
remaining days in calendar clock mode.
Before Starting Installation
Tools, Pipe, and Fittings, Other Materials
Pliers
Screwdriver
Teflon tape
Razor knife
Two adjustable wrenches
Additional tools may be required if modification to home plumbing is required.
 Plastic inlet and outlet fittings are included
with the softener. To maintain full valve
flow, 3/4” or 1” pipes to and from the softener fittings are recommended. You
should maintain the same, or larger, pipe
size as the water supply pipe, up to the
softener inlet and outlet.
 Use copper, brass, or PEX pipe and fittings.






 Some codes may also allow PVC plastic




pipe.
ALWAYS install the included bypass valve,
or 3 shut-off valves. Bypass valves let you
turn off water to the softener for repairs if
needed, but still have water in the house
pipes.
5/8” OD drain line is needed for the valve
drain. A 10’ length of hose is included.
with some models.
A length of 5/8” OD drain line tubing is
needed for the brine tank over flow fitting
(optional).
Nugget or pellet water softener salt is
needed to fill the cabinet or brine tank.
5
Where To Install The Softener
 Place the softener as close as possible to





The manufacturer will not repair or pay for
water damage.
the pressure tank (well system) or water
meter (city water).
 A 120 volt electric outlet, to plug the inPlace the softener as close as possible to a
cluded transformer into, is needed within 6
floor drain, or other acceptable drain point
feet of the softener. The transformer has
(laundry tub, sump, standpipe, etc.).
an attached 6 foot power cable. Extension
Connect the softener to the main water
cables are available. Be sure the electric
supply pipe BEFORE the water heater. DO
outlet and transformer are in an inNOT RUN HOT WATER THROUGH THE
side location, to protect from wet
SOFTENER. Temperature of water passweather.
ing through the softener must be less than  If installing in an outside location, you
must take the steps necessary to assure
100 deg. F.
the softener, installation plumbing, wiring,
Keep outside faucets on hard water to
etc., are as well protected from the elesave soft water and salt.
ments, contamination, vandalism, etc., as
Do not install the softener in a place where
when installed indoors.
it could freeze. Damage caused by
freezing is not covered by the war-  Keep the softener out of direct
ranty.
sunlight. The sun’s heat may soften and
Put the softener in a place water damage
distort plastic parts.
is least likely to occur if a leak develops.
6
Installation Instructions
1. If your hot water tank is electric, turn off the power to it to avoid damage to the element
in the tank.
2. If you have a private well, turn the power off to the pump and then shut off the main water shut off valve. If you have municipal water, simply shut off the main valve. Go to the
faucet, (preferably on the lowest floor of the house) turn on the cold water until all pressure is relieved and the flow of water stops.
3. Locate the softener tank and brine tank close to a drain where the system will be installed. The surface should be clean and level.
4. Connect the inlet and outlet of the softener using appropriate fittings. Perform all plumbing according to local plumbing codes.
 Use a ½” minimum pipe or tubing size for the drain line
 ON COPPER PLUMBING SYSTEMS BE SURE TO INSTALL A GROUNDING
WIRE BETWEEN THE INLET AND OUTLET PIPING TO MAINTAIN GROUNDING.
Any solder joints being soldered near the valve must be done before connecting any piping
to the valve. Always leave at least 6" (152 mm) between the valve being soldered and
joints when soldering pipes that are connected to the valve. Failure to do this could cause
damage to the valve.
5. Connect the drain hose (10 ft included) to the valve and secure it with a hose clamp (also
included). Run the drain hose to the nearest laundry tub or floor drain. This can be ran
up overhead or down along the floor. If running the drain line more than 20 ft overhead,
it is recommended to increase the hose size to 3/4”. NEVER MAKE A DIRECT CONNECTION INTO A WASTE DRAIN. A PHYSICAL AIR GAP OF AT LEAST 1.5” SHOULD BE USED
TO AVOID BACTERIA AND WASTEWATER TRAVELLING BACK THROUGH THE DRAIN
LINE INTO THE SOFTENER.
6. Using the Allen Key (included), place the unit in the bypass position. Slowly turn on the
main water supply. At the nearest cold treated water tap nearby remove the faucet
screen, open the faucet and let water run a few minutes or until the system is free of any
air or foreign material resulting from the plumbing work.
7. Make sure there are no leaks in the plumbing system before proceeding. Close the water
tap when water runs clean.
8. Open the brine tank / cabinet salt lid and add water until there is approximately 3” (75
mm) of water in the tank. Do not add salt to the brine tank at this time.
9. Proceed to start up instructions.
Note: The unit is not ready for service until you complete the start-up instructions.
7
Installation Twin Tank
8
System Start-Up
Key Pad Configuration
SETTINGS This function is to enter the basic set up information required at the time of installation. SELECT Pressing this key allows the user to change the value of each setting. DOWN / UP Increase or decrease the value of the settings while in the program‐
ming mode. Start-up Instructions
1. Plug the power transformer into an approved power source. Connect the power
cord to the valve.
2. When power is supplied to the control, the
screen will display “WAITING PLEASE”
while it finds the service position.
3. Manually step the valve past the BRINE
position to the BACKWASH position. If
screen is locked, the screen will display
“PRESS SETTINGS 3S TO UNLOCK”. Follow the instructions and press SETTINGS
for 3 seconds to unlock. Press and hold
the SELECT Key for 3 seconds. Press any
key to skip the BRINE cycle.
4. Once in the BACKWASH cycle, open the
inlet on the bypass valve slowly and allow
water to enter the unit. Allow all air to escape from the unit before turning the bypass fully open. Then allow water to run
to drain for 3-4 minutes or until all media
fines are washed out of the softener indicated by clear water in the drain hose.
5. Press any button to advance to the RINSE
position. Check the drain line flow. Allow
the water to run for 3-4 minutes or until
the water is clear.
6. Press any button to advance to the REFILL
position. Check that the valve is filling water into the brine tank. Allow the valve to
refill for the full amount of time as displayed on the screen to insure a proper
brine solution for the next regeneration.
7. The valve will automatically advance to the
SERVICE position. Open the outlet valve
on the bypass, then open the nearest
treated water faucet and allow the water
to run until clear, close the tap and replace
the faucet screen.
8. Add salt into the cabinet / brine tank.
9. Program unit.
9
Programming Instructions
1.
2.
3.
4.
Press SETTINGS to advance to the TIME of DAY. TIME of DAY will flash. Press Up and
Down key to adjust the TIME of DAY. Press and Hold UP or DOWN key to quickly advance the hours and minutes. When desired time is displayed, press SELECT to Advance to the HARDNESS setting.
HARDNESS will flash. Press the UP or DOWN key to adjust HARDNESS (Min 1/Max
199). When desired hardness (in grain per gallon) is displayed, press SELECT to advance to the PEOPLE setting (Min 1/Max 9).
PEOPLE will flash. When desired number of people is displayed press SELECT to complete the programming.
At any time, press SETTINGS to return to previous home screen menu.
Manual Regeneration (Step / Cycle Valve)
To Initiate the manual regeneration, rotate the knob to the backwash position.
10
About The System
Operation During A Power Failure
In the event of a power failure, the valve will keep track of the time and day for 48 hours.
The programmed settings are stored in a non-volatile memory and will not be lost during a
power failure. If power fails while the unit is in regeneration, the valve will finish regeneration from the point it is at once power is restored. If the valve misses a scheduled regeneration due to a power failure, it will queue a regeneration at the next regeneration time
once power is restored.
Safety Float
The brine tank is equipped with a safety float which prevents your brine tank from overfilling as a result of a malfunction such as a power failure.
Main Display
When power is supplied to the control, the screen will display TIME OF DAY, GALLONS REMAINING, and DEALER NAME and PHONE NUMBER.
New Sounds
You may notice new sounds as your water softener operates. The regeneration cycle lasts
up to 180 minutes. During this time, you may hear water running intermittently to the drain.
Regeneration Process
When the system capacity is near exhausted, a regeneration is necessary to restore the system to full capacity. The table below explains the regeneration steps.
Step
Name
#1
Back Wash
#2
Brine
Description
Fresh water is introduced to the bottom of the tank flowing upwards expanding the ion exchange resin to rinse out any dirt or small particles to the drain and to un‐compact the bed to restore full service flow rates.
The brine solution is introduced slowly from the top of the tank flowing down through the ion exchange resin pushing the hardness out to drain and restoring system capacity.
#4
Rinse
Fresh water is introduced from the top of the tank flowing down through the ion exchange resin rinsing any excess brine solution out to the drain.
#5
Refill
Fresh water is added to the salt tank to prepare and insure fully saturated brine for the next regeneration. 11
Automatic Hard Water Bypass During Regeneration
The regeneration cycle can last 30 to 180 minutes, after which soft water service will be restored. During regeneration, hard water is automatically bypassed for use in the household.
Hot water should be used as little as possible during this time to prevent hard water from
filling the water heater. This is why automatic regeneration is set for sometime during the
night and manual regenerations should be performed when little or no water will be used in
the household.
Normal regeneration time is 2:00 AM.
Injector and Drain Line Flow Control
Suggested Softener Valve Configurations
Tank Size
(Diameter
Brine Line Flow
)
Injector Set Contol (BLFC)
Drain Line Flow
Control
9"
#1 White
0.3 GPM
#2 (2.0 GPM)
10"
#1 White
0.3 GPM
#3 (2.4 GPM)
12"
#2 Blue
0.3 GPM
#4 (3.5 GPM)
14"
#3 Yellow
0.3 GPM
#7 (5.0 GPM)
12
Manual Bypass
In the case of emergency, such as an overflowing brine tank, you can isolate your water
softener from the water supply using the bypass valve located at the back of the control. In
normal operation the bypass is open with the on/off knobs in line with the inlet and outlet
pipes.
To isolate the softener, simply rotate the knobs clockwise (as indicated by the word BYPASS
and arrow) until they lock. You can use your water related fixtures and appliances as the
water supply is bypassing the softener. However, the water you use will be hard. To resume
soft water service, open bypass valve by rotating the knobs counterclockwise.
Maintenance
Adding Salt
Use only NUGGETor PELLET water softener salt. Check the salt level monthly. It is important to maintain the salt level above the water level. To add salt, simply lift the salt lid and
add the salt directly into the brine tank. Be sure the brine well cover is on and fill only to
the height of the brine well.
Bridging
Humidity or wrong type of salt may create a cavity between the water and the salt. This action, known as “bridging”, prevents the brine solution from being made, leading to your water supply being hard.
If you suspect salt bridging, carefully pound on the outside of the brine tank or pour some
warm water over the salt to break up the bridge. This should always be followed up by allowing the unit to use up any remaining salt and then thoroughly cleaning out the brine
tank. Allow two hours to produce a brine solution, then manually regenerate the softener.
13
Cleaning or Replacing Injectors
Sediment, salt and silt will restrict or clog the injector. A clean water supply and pure salt
will prevent this from happening.
The injector assembly is located on the right side of the control valve. This assembly is
easy to clean.
1.
2.
3.
4.
5.
Shut off the water supply to your softener and reduce the pressure by opening a cold
soft water faucet.
Using a screwdriver, remove the two screws holding the injector cover to the control
valve body.
Carefully remove the assembly and disassemble as shown above. The injector orifice
is removed from the valve body by carefully turning it out with a large screwdriver. Remove the injector throat the same way.
Carefully flush all parts including the screen. Use a mild acid such as vinegar or ProRust Out to clean the small holes in the orifice and throat.
Re-assemble using the reverse procedure.
14
Replacing Drain Line Flow Control (DLFC)
1. Remove the red clip that secures the drain line elbow.
2. Remove the BLFC washer from the elbow fitting.
3. Reassemble using the reverse procedure.
15
Care of Your System
To retain the attractive appearance of your new water softener, clean occasionally with mild
soap solution. Do not use abrasive cleaners, ammonia or solvents. Never subject your softener to freezing or to temperatures above 100°F.
Resin Cleaner
An approved resin cleaner must be used on a regular basis if your water supply contains
iron. The amount of resin cleaner and frequency of use is determined by the quantity of
iron in your water (consult your local representative or follow the directions on the resin
cleaner package).
Sanitizing Procedure
Care is taken at the factory to keep your water softener clean and sanitary. Materials used
to make the softener will not infect or contaminate your water supply, and will not cause
bacteria to form or grow. However, during shipping, storage, installing and operating, bacteria could get into the softener. For this reason, sanitizing as follows is suggested when installing.
Sani-System Liquid Sanitizer Concentrate
Item# 80030021—Softener Sanitizer 0.25 fl.oz (24 Pack)
1. Be sure to complete all installation steps, including programming.
2. For effective and complete sanitization, Sani-System Liquid Sanitizer Concentrate is recommended. Pour one 0.25 fl. Oz. package into the brine well located in the cabinet or
brine tank. (Alternative use 3/4 oz of common 5.25% household bleach)
3. Start an immediate regeneration. (See page 11)
4. The Softener Sanitizer Solution is drawn into and through the water softener to sanitize
it. This sanitizing regeneration is over in about two hours. Then, soft water is available
for your use.
NOTE: Sanitizing is recommended by the Water Quality Association for disinfecting. On
some water supplies, they suggest periodic sanitizing.
16
Main Repair Parts - Connectors
A
A
A
C
B
F
D
E
A
REPLACEMENT PARTS - CONNECTORS
Replacement Part Number
Part Description
DWG #
Quantity
60010020
3/4" NPT ELBOW
A
2
60010019
1" NPT STRAIGHT
A
2
60010023
3/4" NPT STRAIGHT
A
2
60010079
VALVE COUPLING INLET
B
1
60010101
VALVE COUPLING OUTLET (METER SIDE)
C
1
60010025
PLASTIC SECURE CLIP
D
2
60010046
BYPASS SS CLIP
E
2
60010047
BYPASS SS SCREW
F
2
17
Control Valve Exploded View
18
Control Valve Parts List
Item No. Part No. Part Discription
A01
A02
A03
A04
A05
A06
A07
A08
A09
A10
A11
A12
A13
A14
A15
A16
A17
A18
A19
A20
A21
A22
A23
A24
A25
A26
A27
A28
A29
A30
A31
A32
A33
A34
A35
A36
A37
A38
A39
A40
A41
05056087
05056088
05056047
05010081
05056097
05056023
05056070
05056024
05056022
05056181
05056104
05056021
05056073
05056019
05056063
05056129
05056025
05056044
05056090
21709003
05056140
05056065
21319006
26010103
07060007
13000426
05056038
26010003
05056036
05056079
05056143
05056035
05056191
05056138
05056100B
05056106
05056107
05056033
05056108
05056086
05056029
Screw-M5×12(Hexagon)
Screw-M5×16(Hexagon with Washer)
End Plug Retainer
Bnt65 Piston Rod
Piston Pin
End Plug
Quad Ring
End Plug Washer
Piston Retainer
Piston (Electrical)
Muffler
Spacer
Seal
Bnt65 Valve Body
O-ring-φ78.74×5.33
O-ring-φ23×3
Adaptor Coupling
Adaptor Clip
Screw-ST4.2×13(Hexagon with Washer)
Secure Clip
Valve Connector
O-ring-φ23.6×2.65
Screw Adaptor
O-ring-φ25×3.55 Valve Bottom Connector
Screw-ST2.9×13(Large Wafer) Drain Fitting
O-Ring-φ18×2.65
DLFC Button Retainer
O-Ring-φ15×0.8
DLFC-2#
BLFC Button Retainer
BLFC-2#
O-Ring-φ14×1.8 BLFC Fitting
Brine Line Screen
BLFC Tube Insert
BLFC Ferrule
BLFC Fitting Nut
Screw-M5×30(Hexagon with Washer) Injector Cover
Quantity
3
2
1
1
1
1
2
1
1
1
1
4
5
1
1
4
2
2
2
2
1
2
2
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
2
1
19
Power Head Exploded View
20
Power Head Parts List
Item No.
Part No.
B01
5056136
Screw-ST3.5×13(Hexagon with Washer)
4
B02
5056014
Bnt65 Back Cover
1
B03
5010045
Piston Stem Holder
1
A26
13000426
Screw-ST2.9×13(Large Wafer)
1
B04
5056139
Washer-3x13
1
B05
5056005
Main Gear
1
B06
5056083
Screw-M4x14
1
B07
5056166
Screw-ST4.2×12(Large Wafer)
1
B08
5056141
Washer-4x12
1
B09
13111004
Washer-4x9
1
B10
5056016
Refill Regulator
1
B11
5056015
Brine Gear
1
B12
5056089
Nut-M4
1
B13
5056095
Spring Detent
2
B14
5056001
Bnt65 Housing
1
B15
5010037
Screw-ST2.9×10
5
B16
5056504
Bnt165 Pcb
1
B17
5056500
Bnt165 Front Cover
1
5056505
Bnt165 Operation Label
1
5056506
Bnt165 Regen. Label
1
B18
5056509
Screw-ST2.9×10(CSK )
2
B19
5056082
Screw-M3×5
2
B20
5056510
Motor-12v/2rpm
1
11700005
Part Description
Quantity
Wire Connector
2
B21
5056045
Motor Mounting Plate
1
B22
5056501
Bnt165 Drive Gear
1
A04
5010081
Bnt65 Piston Rod
1
B23
5056002
Idler Gear
1
1
5010031
Meter Assembly
5010046
Meter Strain Relief
1
B25
5056094
Spring Idler
1
B26
5056098
Motor Pin
1
B27
5056502
Spring Retainer
1
B28
5056507
Bnt165 Power Cable
1
5056013
Bnt65 Power Strain Relief
1
B29
5056092
Ball-1/4inch
2
B30
5056503
Magnet Holder
1
B31
5010023
Magnet-φ3×2.7
1
B32
5056008
Bnt65 Knob
1
5056111
Bnt65 Knob Label
1
5056084
Screw-ST3.5x13
1
B24
B33
21
Trouble Shooting
Issue
A. Unit fails to initiate a regeneration cycle.
B. Water is hard.
Possible Cause
1. No power supply.
2. Defective circuit board.
3. Power failure.
4. Defective meter.
1. By‐pass valve open.
2. Out of salt or salt level below water level.
3. Plugged injector / screen.
4. Flow of water blocked to brine tank.
5. Hard water in hot water tank.
6. Leak between valve and central tube.
7. Internal valve leak.
C. Salt use is high.
D. Low water pressure.
E. Resin in drain line.
8. Reserve capacity setting too low.
9. Not enough capacity.
1. Refill time is too high.
2. Defective flow control.
1. Iron or scale build up in line feeding unit.
2. Iron build up inside valve or tank.
3. Inlet of control plugged due to foreign material.
4. Deteriorated resin. (Maybe caused from high chlorine or chloramines.)
1. Air in water system.
2. Incorrect drain line flow control (DLFC) button.
F. Too much water in brine 1. Plugged injector or screen.
2. Valve not regenerating.
tank.
3. Foreign material in brine valve.
4. Unit not drawing brine.
G. Unit fails to draw brine. 1. Drain line flow control is plugged.
2. Injector or screen is plugged.
3. Inlet pressure too low.
4. Internal valve leak.
5. Safety valve closed.
6. Vacuum leak in brine line.
H. Valve continuously cycles.
I. Flow to drain continuously.
J. Valve makes beeping sound.
7. Drain line has kink in it or is blocked.
1. Defective position sensor PCB.
1. Valve settings incorrect.
2. Foreign material in control valve.
3. Internal leak.
4. Piston is stuck in position. Motor may have failed or gears have jammed or disengaged.
1. The piston has not advanced to the next cycle position properly.
Possible Solution
Check electrical service, fuse, etc.
Replace faulty parts.
Reset time of day.
Replace turbine meter.
Close by‐pass valve.
Add salt to tank.
Clean parts.
Check brine tank refill rate.
Repeat flushing of hot water tank required.
Check if central tube is cracked or o‐ring is damaged. Replace faulty parts.
Replace valve seals, spacer, and piston assembly.
Increase reserve capacity.
Increase salt dosage.
Check refill time setting.
Replace.
Clean pipes.
Clean control and add resin cleaner to clean bed. Increase regeneration frequency.
Remove piston and clean control valve.
Re‐bed unit. Consider adding carbon pre‐
treatment.
Check well system for proper air eliminator control.
Check for proper flow rate.
Clean parts.
Replace circuit board, motor, or control.
Clean parts.
Check for vacuum leak in brine line connections.
Clean parts.
Clean parts.
Increase pressure to 25 PSI.
Replace seals, spacers, and piston assembly.
Check for leak in brine line connections. Replace safety float assembly.
Check for leak in brine line connections. Tighten all connections.
Check drain line.
Replace faulty parts.
Check valve settings.
Clean control.
Replace seals, spacers, and piston assembly.
Check for power to motor. Check for loose wire. Check for jammed gears or gears disengaged. Replace faulty parts.
Check for power to motor. Check for loose wire. Check for jammed gears or gears disengaged.
22
Warranty
Canature Watergroup guarantees that your new water conditioner is built of quality material and workmanship. When properly installed and maintained, it will give years of trouble free service.
Five Year Limited Warranty
Canature WaterGroup will replace the salt tank or cabinet tank, the fibreglass mineral tank,
the ion exchange resin, and valve parts provided the failure is due to a defect in material or
workmanship and not the result of damage from any of the conditions described in the general conditions of this warranty.
General Conditions
Damage to any part of this water conditioner as a result of misuse, misapplication, neglect,
alteration, accident, installation or operation contrary to our printed instructions, damage to
ion exchange resin and seals caused by chlorine / chloramines in the water supply, or damage caused by any force of nature is not covered in this warranty. We will repair or replace
defective parts if our warranty department determines it to be defective under the terms of
this warranty. Canature WaterGroup assumes no responsibility for consequential damage,
labour or expense incurred as a result of a defect or failure.
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