service agreements

service agreements
SERVICE AGREEMENTS
EFFECTIVE
AUG 2O15
MAKE STRESS FREE
SERVICING A PRIORITY.
MANAGING A FLEET, OR RUNNING YOUR OWN TRUCKING BUSINESS, CAN BE STRESSFUL
ENOUGH AS IT IS. AN UNEXPECTED BUMP IN THE ROAD CAN THROW YOUR WHOLE BUSINESS
INTO JEOPARDY. THERE IS NOTHING MORE CRUCIAL THAN MAINTAINING A HEALTHY FLEET,
SO WE’VE CREATED A ‘STRESS FREE’ SERVICE IN ISUZU PRIORITY.* KNOWING THAT THE
LIFEBLOOD OF YOUR BUSINESS IS UNDER CONTROL, AND IN THE BEST HANDS, PROVIDES
TRUE PEACE OF MIND AND ALLOWS YOU TO SPEND MORE TIME DOING WHAT YOU DO BEST,
WHICH IS BUILDING AND GROWING YOUR BUSINESS.
*Terms and conditions apply. Visit isuzupriority.com.au for more details.
ISUZU PRIORITY ONE TAKES THE STRESS OUT
OF SERVICING YOUR LARGEST INVESTMENT,
YOUR TRUCK.
ISUZU PRIORITY TOTAL OFFERS YOU EVEN MORE
ON TOP OF WHAT YOU WOULD RECEIVE WITH
PRIORITY ONE, GIVING YOU ULTIMATE PEACE OF
MIND IN KNOWING YOUR TRUCK WILL ALWAYS
BE ON THE MOVE.
ISUZU PRIORITY HERITAGE † PROVIDES THE OWNERS
OF OLDER ISUZU MODELS THE SAME HIGH LEVEL OF
SERVICE BY ISUZU TECHNICIANS THAT A NEW ISUZU
TRUCK OWNER ENJOYS.
†
Applicable to model years 2000 – 2011 only.
OUR NUMBER ONE
PRIORITY.
When it comes to service, Isuzu Priority puts you front and centre.
We’re dedicated to maximizing your time on the road by reducing
wait times. As a Priority customer, the paperwork is already done
and the service has been pre-paid as part of your monthly fee.
For new truck owners, there are two levels of coverage available
– Priority One & Priority Total.
THERE’S MORE
THAN ONE WAY
TO SHARE A LOAD.
EXTENDED
OPTIONS *
Genuine filters & lubricants
Report fault codes
Valve clearance adjustments
Wheel bearing re-pack
Lubricating all joints
All consumables & environmental
Globes – stop, tail, number plate, indicator, headlight, interior
Wiper blades
Relays & fuses
Fan belts & coolant hoses
Washer fluid
Engine components
Transmission components
Brake components
Suspension components
Electrical components
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
ü
We don’t all watch the same clock. For some of us it’s kilometres
and others hours, so with Isuzu Priority One & Priority Total,
regardless of how you share your load, we’ve got you covered.
You are free to customize your service agreement based
on kilometres travelled, or hours in operation, dependent on
your application.
• Extended Care
• Extended Assist
• Telematics
• After-hours servicing
• Glass coverage
• Tyre coverage
• Caltex fuel card
• Pick up & drop Off
• Taxi & hire car options
FUTURE
INVESTMENT.
It’s no secret that a used vehicle that has been properly
maintained is worth a lot more. Trucks are no different. As a
Priority customer, your truck will always be serviced by Isuzu
Technicians, who maintain a full history of your vehicle. First
and foremost, reliability is everything, but improved resale
value is a nice little bonus.
Items outlined in the above two service agreement products are based on general wear and tear only and are also subject to the terms and conditions outlined in the owners manual. Indexed to CPI. Fees payable under Isuzu Priority Service Agreements are subject to terms, conditions and exclusions.
Additional amounts may be payable for early termination. *Available at additional cost.
THE GENUINE
ARTICLE.
Your truck is your biggest investment, so it’s worth looking after.
We guarantee where possible that only Isuzu technicians will
ever work on it and with Priority One & Priority Total they’ll use
genuine Isuzu parts. And you can be sure that no one knows
your Isuzu like we do. We also use our own in-house diagnostic
equipment to ensure the health of your most important asset.
ALWAYS AT A SAFE
DISTANCE.
You might start your journey in Ringwood, but finish it in
Rockingham. And what if you’re due for a service on the trip?
Not a problem. You can just stop in at any local dealership.
Isuzu has the widest dealer network in Australia and as a
Priority customer you’re welcome to book in at any location,
no matter where you are.
TOTAL PEACE
OF MIND.
With Priority Total, as well as all of the benefits enjoyed by
Priority One customers, you also have replacement of major
components that are subject to wear, such as clutches,
brakes & suspension. Not only that, but repairs to transmission
and final drive components are covered, even extending to
engine rebuilds. It’s complete ‘bumper to bumper’ coverage.
For owners and drivers, Isuzu Priority Total truly offers total
peace of mind.
WITH YOU FOR
THE JOURNEY.*
Isuzu has been the number one truck company in Australia
for over 25 years, so we know a thing or two about heritage.
We’ve maintained our leadership by valuing our customers not
only in the short term, but for the long haul as well. Even if you
don’t own a new Isuzu, you’re still an Isuzu customer, and
you’re still our priority.
*Terms and conditions apply. Visit isuzupriority.com.au for more details.
*
Labour
ü
Reliability means so much more than just a mechanically reliable
truck. Isuzu Care is the most comprehensive customer care truck
programme ever seen in Australia, offering a suite of innovative
support services and a level of customer care that’s setting
new industry standards. Wherever you are, Care’s as close as
a freecall to 1800 035 640.
Best Value Parts
ü
Lubricants
ü
Valve adjustments
ü
Wheel bearing re-pack
ü
ISIS.
Fault code check
ü
Consumables
ü
Environmental
ü
Isuzu Sales Information System (ISIS for short) is a software
program the dealer will use to help you select the right truck
and body for your application. Once it’s been programmed
with your information, ISIS simulates how the truck will perform
in terms of its weight distribution, available power and other
performance characteristics. So with ISIS, you’re sure to find
your perfect match.
Detailed truck report
ü
*Terms and conditions apply. Visit isuzupriority.com.au for more details.
RELIABILITY IS
EVERYTHING.
It’s the key to running a transport business and the very reason
you purchased an Isuzu. We share the load with all of our
customers, so if you’ve got an Isuzu Truck that is over 3 years
old, or has clocked over 100,000k’s, you can enjoy the benefits
of an Isuzu Priority Heritage Service Agreement. And you’ll
always get the same standard of service that a new truck
owner enjoys.
GO FURTHER.
Even though you have an older Isuzu, as a Priority Heritage customer,
you know it will always be in good hands. Like our new trucks,
we’re also happy to offer Isuzu Telematics,* after-hours servicing
(where applicable) and even pick up and drop off. If you require it,
we also provide taxi and hire car options*.
*At additional cost. Terms and conditions apply.
ISUZU
EXTENDED CARE.
Isuzu Extended Care* provides a two-year extension to Isuzu’s
three-year factory warranty. As well as the five-year factory
warranty, you’ll also receive five years of Isuzu’s customer care
programme and Isuzu Assist. Available when you buy your truck,
it’s the ultimate peace-of-mind.
*At additional cost.
THE CONNECTED
TRUCK.
Isuzu ‘Connect Plus’ Telematics interconnects both truck
and driver with your full support team, from the dispatcher
to the service manager. To electronically, automatically
and continuously share countless data, in real time, on
virtually everything the truck and the driver do. And in the
process, makes all of you even better ‘drivers’, including
the driver himself.
isuzu.com.au
TIC: Isuzu is a member of the Truck Industry Council – Safer Greener Essential. Isuzu Australia Limited ABN 97 006 962 572 (“IAL”). The information in this brochure was correct at time of printing, but all measurements, specifications and
equipment are subject to change without notice. Some equipment may have been changed and/or is available at extra cost. IAL may make changes at any time without notice, in prices, colours, materials, equipment and models. IAL makes
all reasonable attempts to ensure the availability of all vehicles and equipment. The information in this brochure is general in nature. Your Isuzu Truck Dealer can confirm all measurements, specifications and vehicle/equipment availability
upon request. Any body illustrated is not standard equipment. AUG2015 F•S•A /ISZ10124
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Download PDF

advertising