CenturyLink | CNTL13-1042 | CenturyLink® Prism™ TV

CenturyLink Prism TV
®
™
Quick User Guide
Please keep this handy
for all your Q&As.
CNTL13-1042
YOUR GUIDE TO
WHAT’S INSIDE.
Enjoy your CenturyLink Prism™ experience.
®
M
03
Using Your Remote Control
04
Getting Started
05
Using Your Whole Home DVR
07
Find-It-Fast Navigation®
07
Picture-In-Picture Navigation
08
Warp-Speed Channel Change
09
Multi-View
09
Prism On Demand
10
Premiums On Demand
11
Accessing Prism On Demand
11
Pay Per View
12
HD Magnified
13
Personal Media Sharing
15
Interactive News and Information Dashboard
17
Inside Prism Applications
20
Prism on the Go
22
Advanced Parental Controls
23
Troubleshooting
24
Frequently Asked Questions
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
03
Using Your Remote Control.
Take a few moments to get to know your remote control and buttons.
We’ll be referencing them throughout this guide.
Record what’s
on TV in a snap.
Fast-forward 30 seconds
through programming.
Replay what’s
on TV in a flash.
Check all of your DVR
options in an instant.
View all Video On Demand
options in an instant.
Access Facebook, Yahoo!
Sports, Picasa and more with
the App Center.
Control your
personal settings.
Navigate channels, menus,
and screens using arrows.
Return to last screen.
Exit from menu
screen to TV.
View program info on
plot, actors, ratings
and recommendations.
View the interactive program
guide, with a live picture-inpicture window.
View your phone call log.
Flip to the last 5 channels in
a click.
Edit text on your program
search screen by keyword,
title, or subject.
How to set up your remote:
and hold SETUP until the
1 Press
mode key blinks twice.
SETUP
the mode key for the
2 Press
device you wish to set up (please
initially start with the TV). The
mode key will stay lit.
TV
DVD
AUX
and hold the OK key.
3 Press
Release the OK key when your
device turns off.
Steps 1-3 for each
4 Repeat
applicable device (DVD and
AUX).
OK
If you encounter any issues with your device setup, refer to the MXv4 IR Remote Control User’s Guide for additional setup instructions/options (see Setup Methods A and B). For MXv4 RF remote control
setup instructions, please refer to the MXv4 RF Remote Control User’s Guide that came with your remote. Remote Control User’s Guides are also available on centurylink.net/prism/help.
CenturyLink Prism™
®
04
Getting Started.
The TV basics.
1 Turn on your TV and POWER
mode is selected).
on your remote (make sure STB
Interactive Program Guide.
Now finding what you really want to watch is easier than ever.
Search through all of your channels with the push of a button.
1 Press
to see show listings.
2 Use the arrow buttons to scroll through channels.
3 To view more details, highlight a program and press
again to return to guide.
4 Press “Exit to TV” to return to the program you were watching.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
05
Using Your Whole
Home DVR.
Whole Home DVR. DVR in every room. Brilliant.
Upstairs. Downstairs. Living room.
Bedroom. Whatever room you want
to watch it in – Whole Home DVR lets
you. It turns your entire house into an
entertainment venue.
Recording with your DVR.
mode, use the arrow buttons to scroll through shows, and record any show,
• In
current or future, simply by pressing RECORD
(a red dot will appear after the show
title in listings).
• Access recorded shows by pressing the RECORDED TV
selecting RECORDED TV from the main menu screen.
• You can also record an entire TV series by pressing RECORD
You can also record instantly
by pressing RECORD
while
watching another program.
a second time.
a third time.
Don’t have Whole Home DVR
and would like to upgrade?
Please refer to back cover
for the contact number.
NOTE
TIP
• To cancel a recording, press RECORD
remote button or by
Subscription to Whole Home DVR required or to qualifying TV plan that includes it.
CenturyLink Prism™
®
Pause, play, rewind and replay live TV.
• Pause a live TV show for a snack, then resume playing where you left off – even skip
commercials after you’ve paused TV.
• Press the REW
button to rewind or press it 2 or 3 times to increase rewinding speed.
• Missed something? No problem, press REPLAY
to back up 7 seconds.
• If you’ve paused or replayed live TV, or you’re watching recorded content, you can use
the FF
and SKIP (depending on your remote) buttons to go forward if you have not
changed channels.
• FF
can also be pressed 2 or 3 times to increase speed.
How to program your DVR remotely.
Working late? Out of town? Whatever your excuse, now you can manage your DVR
library, set recordings and customize your online guide from any mobile device or
Internet-enabled PC.
To record from the Prism mobile app:
1 Launch the app.
2 Press “Guide.”
3 Choose a category or watch live TV.
4 Press the show you would like to record.
5 Press Record Show or Record Series.
To record a program remotely:
1 Visit your CenturyLink home page (see back cover for URL).
2 Select Prism TV under the Home drop down or click the
Manage Your Prism DVR Online remote control image.
3 Select the program you wish to record/manage.
4 On the Details screen, choose to record this show or entire series.
5 Add space to the end of the program’s scheduled end time if needed.
6 Choose Save Recording.
7 The guide will highlight the program and label with REC.
To delete a recording:
1 Select the recorded program.
2 Choose Cancel Recording from the Details screen.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
07
Find-It-Fast Navigation .
®
Easily find what you want, when you want.
Quickly search for shows by title, category and actor – watch or record them to your
DVR at the push of a button. It’s that simple.
1 Press
, then scroll down to SEARCH and press
.
2 To search, select letters using the arrow buttons to spell out title, category,
or even actor, and press
.
3 A list of results appears as you type; use the arrow buttons and highlight a show
for playing times.
TIP
4 Press
to view the program or press RECORD
to record it on your DVR.
Miss part of the show?
Press
while watching a
program to see additional
upcoming showtimes.
Picture-In-Picture Navigation.
See what’s playing on one channel while watching another.
1 While watching TV, press the up/down arrows to view a second picture-in-picture
window of what’s on other channels.
2 Press
to see program details.
CenturyLink Prism™
®
08
NOTE
You can even view picture-in-picture
while searching through the guide.
Create a Favorites List for your favorites.
Check what’s playing on all of your favorite channels fast.
1 Press
, on the lower right of the remote.
2 From Viewing Options menu use the arrow keys
.
to highlight Change favorites, then press
3 Use the arrow keys to highlight a favorite channel from the available list.
Press
to add the channel.
4 To store your favorites, use the arrow keys to highlight SAVE and press
.
5 To VIEW your favorites
(A). Press
on the lower right of the remote.
(B). From Viewing Options menu, use the arrow keys to highlight
View favorite channels, then press
.
6 To EDIT your favorites
(A).. Press
on the lower right of the remote.
(B). From Viewing Options menu, use the arrow keys to highlight.
Change favorites, then press
.
(C).. Use the arrow keys to highlight channels from the available list.
Press
to check (add) or uncheck (subtract) a channel.
(D). To store your edited favorites, use the arrow keys to highlight
SAVE and press
.
Warp-Speed Channel Change.
There’s virtually no lag time between
one channel and the next.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
09
Multi-View.
4 shows. 1 screen.
• Multi-View lets you keep an eye on four different shows in a specific genre – all on one
screen – at one time.
• Access the Multi-View Application through the App Center by pressing
GO INTERACTIVE
on the remote. Use arrow buttons to scroll to Multi-View.
Use the down arrow to access Multi-View. Use left/right arrows to highlight category.
Press
to launch category.
• Once in Multi-View, use the up/down arrows
to scroll between available channels.
• Press
to choose the channel you’d like
to see on the larger screen. To exit to regular
programming, press
and the channel that’s
on the Multi-View screen will become full screen.
• To access Prism News, Prism Sports, and Prism
Kids by their designated channel, please see the
identified chart.
Prism News
701 or 201*
Prism Sports
327 or 601*
Prism Kids
702 or 301*
*Channels may vary per market.
Prism On Demand.
Watch what you want, when you want,
with more entertainment On Demand.
We make it easy to access Prism On Demand. Many programs are available FREE.
And if there’s a charge, it’s simply added to your monthly bill. No hassles and no
late fees. You can even set a passcode to control purchasing.
• Access your favorite movies and shows with Prism On Demand.
• Enjoy movies the same day they are released on DVD.
• Movies starting as low as $2.99 and new releases as low as $4.99.
• Available in HD.
CenturyLink Prism™
®
10
• Free movie previews before you rent.
• Some releases available 28 days before Netflix® or RedBox®.
• 1, 2, or 3-day rental periods available – watch a show, pause and finish it later,
or replay the show several times.
• No waiting or downloading required.
• Access to lots of FREE On Demand programs from your favorite channels.
NOTE
Prism On Demand cannot be recorded to the DVR. You can watch any
On Demand program for up to 24 hours, so feel free to start over or
pause, and continue watching your program later.
Premiums On Demand.
Watch the hottest shows on your schedule, with Premiums On Demand.
NOTE
Want Premium Channels, but don’t have them?
Please refer to the back cover for contact number.
Premium channels are included with Prism™ Premium package; additional monthly fee for each HBO, Showtime, etc., lineup will apply with basic Prism and Complete subscriptions. ©2012 Home Box
Office, Inc. All Rights Reserved. HBO® and related channels and service marks are the property of Home Box Office, Inc.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
11
Accessing Prism On Demand.
1 Ways to access:
(A). Press ON DEMAND
on your remote.
(B). Press
, then VIDEO ON DEMAND
.
(C). Go to channel 1.
2 Use arrows on remote to browse shows by genre – even select by subcategories.
3 Select the video you want.
4 You can watch a preview of many Video On Demand and Pay Per View titles
by choosing the title name, then Preview.
Pay Per View.
Access exclusive ringside events and more with Prism TV’s Pay Per View.
TM
Ways to Access:
1 Go to channel 2 or 101 (SD) depending on your market, or 1101 (HD).
2 On the remote, press ON DEMAND
select an ON DEMAND category.
, then arrow right to EVENTS, then
TIP
3 Press
,use the right arrow to VIDEO ON DEMAND, then arrow down to
select VIDEO ON DEMAND category then arrow right to EVENTS, then select
an ON DEMAND category.
You can watch any ON DEMAND
program for up to 24 hours, so
feel free to start over or pause and continue watching your program
later.
CenturyLink Prism™
®
12
HD Magnified.
Change the Aspect Ratio Settings to fit your TV.
1 Press
, use the right arrow to select SETTINGS, then the down arrow to
Television, and then Screen Aspect Ratio, and then High Definition.
2 Use the arrows to select 1080i on HD screen, 720p on HD screen, Widescreen
Standard Def, or 4:3 Standard Def.
TIP
3 Use the arrows to select Continue and press
.
Press
button on remote to quickly change the
Aspect Ratio Setting on your TV.
Watch all your favorite HD channels in reach-out-and-touch-it picture quality with
the ability to deliver up to 1080i picture resolution.
Watch all the gridiron action in razor-sharp definition from the best seat in the
house – your sofa.
NOTE
In order to use CenturyLink® PrismTM HD service,
you must have an HDTV and our PrismTM HDTV
package. Don’t have HD and would like to upgrade?
Please refer to back cover for contact number.
High Definition (HD) service (included in Prism™ Complete and Premium packages; if elected for basic Prism™ TV service, a monthly fee will apply) is required to view HD channels.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
13
Personal Media
Sharing.
Share photos and music on your TV.
With Personal Media Sharing, you can access your stored personal photos
and music from your PC and show them to family and friends on your TV.
It’s technology like this that makes CenturyLink® PrismTM TV truly advanced.
NOTE
Requires a Windows-based
PC with Windows Media
Player 11 or higher.
1 First, open Windows Media Player on your PC by clicking on the desktop shortcut.
2 Then, locate the Library button on the Windows Media Player toolbar.
3 Click the Library button and then click the Media Sharing button.
4 Select the Share My Media check box and click on the generic device icon
labeled Unknown Device.
5 Then press the
button.
NOTE
If multiple generic device icons appear, don’t worry.
Select and allow all of these devices. Your PC will then be
configured to share media with your set-top box.
CenturyLink Prism™
®
Playing music on your TV.
1 Select a Windows Media Connect server and use the up/down arrow buttons on
your remote to select a music category.
2 Then press the
button.
3 Select a song or playlist and then press the
playing and metadata will be displayed.
button. The media will begin
Viewing photos on your TV.
1 Select a Windows Media Connect server and use the up/down arrow buttons on
your remote to select a photo category.
2 Then press the
button.
3 Use the up/down arrow buttons on your remote. As the photo name is
highlighted, a thumbnail will be displayed.
4 Press the
button to display an individual photo or a slideshow.
Play music and view photos at the same time.
1 Select a photo, playlist or song.
2 Press the BACK
button and select another photo, playlist or song and then press
the
button. Note: This media can’t be the same type as the previous selection.
3 To exit, press the
button selected in step 1.
Microsoft Mediaroom is a trademark of Microsoft Corporation.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
Interactive News and
Information Dashboard.
15
Brilliant TV starts with brilliant features.
Want local news and weather and daily updates on gas prices as well as personal
info? The Prism News and Information Dashboard gives you everything you need –
right on your TV. You can even get your horoscope, recipes and lottery numbers on
whatever channel you’re watching.
1 There are 2 easy ways to launch the Prism Applications:
(A). Press GO INTERACTIVE
(B). Press
on the remote.
on the remote, then select PRISM APPLICATIONS.
2 Once in Prism Applications, use the arrow keys to scroll left or right to choose
from any of the applications.
3 To select applications in a certain category, use the down arrow until it
is highlighted.
(Pressing
will add a selected app as a favorite – Pressing
will remove it.)
CenturyLink Prism™
®
Localize your Dashboard and Prism Applications.
Press
TV DASHBOARD
Scroll right to PRISM APPLICATIONS
Scroll down to select SETTINGS
Scroll up to select LOCALIZATION
Press
Select
Press
to open the localization screen.
To begin selecting a location, select the letter that corresponds with the first letter
of the country in which you live. Select the letter by scrolling up or down using the
remote, and press
. Repeat this step for the state and city in which you live, and
then press
to confirm your location.
NOTE
Be sure not to abbreviate and to enter spaces.
After entering your location, scroll up and down to access the different Dashboard
components including:
• Weather
• Recipes
• Lottery
• Horoscopes
• Applications
• Gas Prices
• Stocks
• Quotes
• Settings
On the dashboard, scroll right to enter and scroll left to return to the main screen.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
17
Inside Prism
Applications.
Games.
Play games like Repeat, Sudoku and Urban Jungle with the family.
1 Press GO INTERACTIVE
select GAMES.
button on your remote, then scroll to the right and
2 Use the down arrow to access games.
3 Use the arrows to highlight a game.
4 Press
to begin the game.
Weather Channel.
1 Press GO INTERACTIVE
to select NEWS.
button on your remote, then scroll right
2 Use down arrow to access NEWS, then use arrow to highlight
the Weather Channel App.
3 Launch the Weather Channel App by pressing
.
4 Use the arrows on the remote to navigate
through options that include:
• Current Forecast
• Alerts
• Hourly Forecast
• Locations
• Five-Day Forecast
• Fahrenheit/Celsius
5 To add a location in the Weather Channel
app, navigate to the right until “Location”
is highlighted.
6 The default location that was selected when the Interactive Dashboard
was set up will appear first as a selected Weather Channel location.
7 To adjust the Fahrenheit/Celsius setting, navigate to the right using the arrow key
until the desired temperature measurement has been selected and press
.
CenturyLink Prism™
®
Facebook, Picasa and Yahoo! Fantasy Sports.
Step 1: Registration
(A). Navigate to: www.centurylink.net/prism_apps and log in if necessary.
• If you do not have a centurylink.net account, you will need to create
one before doing this. See back cover for contact information.
(B). Enter your information and click save.
Step 1: Registration (Arizona, Colorado and Nebraska)
(A). Log in to www.mycenturylink.com.
(B). Enter your information and click save.
(C). Select the Prism tab.
(D). Select “Apps.”
(E). Select the desired app to register.
Facebook
3 Select Facebook (if you have a Facebook account).
• Click Connect.
• Complete the Facebook login.
• Press GO INTERACTIVE
and select FACEBOOK.
button on your remote, then scroll to the right
• To navigate to the Facebook app, navigate on the category bar until “Social”
is highlighted.
• Use the down arrow on the remote until Facebook is selected and press
.
• Once launched, there is a bar on the left-hand side of the screen that includes the
following features:
News Feed – Using the remote, view content on your feed and view details
by pressing
on the remote.
Share – Allows you to share what you are currently watching or movies
you have rented recently.
On Now – Allows you to see who is logged into Facebook at the same time
as you.
Friends – Lists friends and allows the ability to view pictures and posts by
selecting
once the friend’s name is highlighted in blue.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
19
Photos – View photos on your profile and your friends’ profiles by selecting
on the remote. Pictures will be viewed in grid format, but to view full
screen, simply select the picture and press
. Press back to exit full
screen or return to the Facebook menu.
Wall – To view someone’s wall, select a friend and select
on the
remote. The wall will allow you to view all posts a person has made.
Select a post to view the complete details.
Settings – Allows you to select the Auto-share option. Auto-share is a
notification that will automatically pop up whenever you are watching
a program. To select this option, select the box on the left-hand side of
the screen and save.
Picasa
4 Select Picasa (if you have a
Picasa account).
• Click Connect.
• Complete the Picasa login.
• Press GO INTERACTIVE
select PICASA.
button on your remote, then scroll to the right and
• To navigate to the Picasa app, navigate on the category bar until “Social”
is highlighted.
• Once logged in, select a user profile and complete login.
• Once logged into the selected user account, select an album and press
view photos.
to
• Navigate through the album to view pictures using the arrow keys on the remote.
• When a photo is selected, it will enlarge into the Photo view.
• At the bottom of the picture, there are two options that can be selected to view
pictures – Mosaic view and Slideshow view.
• The Mosaic view will allow you to view multiple pictures in a grid. To exit this
view, press
on the remote.
• Once a picture is selected in the Slideshow view, you can begin the slideshow.
• Slideshow controls are operated by using the Play, Pause, Fast-Forward, and Stop
functions of the remote.
CenturyLink Prism™
®
Prism on the Go.
20
Prism Mobile App.
Watch what you want – where you want – on any device you want.
For people that are always on the go, Prism on the Go is the perfect way to
keep up with your shows. It lets you watch TV anywhere – on any device
– even set your DVR remotely. Not to mention, you can also access To-Go
channels like HBO GO ®, MAX GO ® and Video On Demand, too!
Prism on the Go – Most content can be viewed within your home only. Other functionality can be used from anywhere. Download and watch available for select shows
and requires qualifying device and Wi-Fi connection. Terms and conditions available at app store.
Prism TV Apple app (iPhone/iPod/iPad)
To download from Apple device (iPhone/iPod/iPad)
1 Go to App Store.
2 Select search function.
3 Enter “CenturyLink.”
4 Select CenturyLink® Prism™ TV and download.
5 After installation, select Prism™ TV app.
6 Enter centurylink.net or my centurylink.com Username and Password to access.
Prism TV Google Play app (Android phone and tablet)
To download from Android device (Smartphone or Tablet)
1 Go Google Play Store.
2 Search for “CenturyLink.”
3 Select CenturyLink® Prism™ TV and install.
4 After installation, select Prism TV app from Google Play app store.
5 Enter centurylink.net or my centurylink.com Username and Password to access.
iPhone, iPod and iPad are registered trademarks of Apple, Inc.
Microsoft Mediaroom is a trademark of Microsoft Corporation.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
21
Accessing Online TV from www.centurylink.net
1 Go to centurylink.net.
2 From home page select “Prism” tab.
3 T
here are multiple ways to find a program to watch online.
Select from the following tabs:
Watch TV – Overview
TV Listings and DVR – TV guide and access to recordings
Networks – Alphabetical listing of online TV networks
Browse TV Shows – Alphabetical listing of shows. A filtered search by genre
and network is also available
4 Make your program selection.
5 Enter centurylink.net Username and Password.
6 Watch program.
Accessing Online TV from www.mycenturylink.com
1 Go to mycenturylink.com.
2 From home page select “Watch TV” tab.
3 T
here are multiple ways to find a program to watch online.
Select from the following tabs:
Watch TV Online – Overview
TV Listings – TV guide
Networks – Alphabetical listing of online TV networks
Browse TV Shows – Alphabetical listing of shows. A filtered search by genre
and network is also available
4 Make your program selection.
5 Enter mycenturylink.com Username and Password.
6 Watch program.
CenturyLink Prism™
®
22
Channels on the Go.
Go Channel Setup Steps Online:
1 Go to network’s site.
2 Log in to account.
3 Find page dedicated for On Demand or live TV. (If using dedicated Go channel site,
skip this step.)
4 Select provider.
5 If you don’t have an account name and password, you will need to create one
to access Go programming. Please call to create one (see Help Desk number
on back cover).
6 Insert CenturyLink home page username and password.
• Press GO INTERACTIVE
select GO CHANNELS.
button on your remote, then scroll to the right and
Mobile Device:
1 Download network channel app.
2 Select the login button.
3 Select provider.
4 Insert CenturyLink home page username and password.
HBO GO ® and MAX GO ® are only accessible in the U.S. and certain U.S. territories where a high-speed broadband connection is available.
Minimum 3G connection is required for viewing on mobile devices. Some restrictions may apply.
Advanced Parental Controls.
Manage who watches what with locking controls.
To access Parental Controls, you will need your system PIN provided to you at
installation. Or, refer to back cover for contact number to establish a new PIN.
1 Press
on your remote.
2 Use the right arrow to highlight SETTINGS.
3 Select General, then scroll right to PARENTAL CONTROLS and press
.
Questions? We’re here to help. Visit: channel 411 | See back cover for contact information.
23
4 Select PARENTAL LOCKING – you will be prompted for your system PIN.
5 You may then enter or create a viewing PIN.
TIP
6 After entering the PIN, you will be able to control
viewing by rating, channel, program, etc.
To view a restricted channel or program, select
Unlock on the screen and enter your PIN.
Locking On Demand video rentals.
1 From PARENTAL LOCKING screen, use the down arrow to select Change next to
rentals and press
.
2 Use right arrow to select Lock Renting and press
3 Use left arrow to select Save and press
4 Press
.
.
to return to live TV.
Troubleshooting.
Frozen picture, no picture or sound on one TV – but other TVs work fine?
1 Make sure the set-top box is powered on and connected to the TV.
2 Make sure the TV is powered on.
TIP
3 If you are still experiencing trouble with this TV, try unplugging the set-top box
from the wall and then plugging it back in after 5 seconds. Test again after the
box fully reboots.
Access the 411 channel for system
options and future instructions.
Certain features may vary by location. Prism™ TV Terms and Conditions apply; visit www.centurylink.com for details.
CenturyLink Prism™
®
Not sure what the wireless encryption key is for your Internet service?
1 Follow the directions under the corresponding device (below)
to locate your wireless encryption key.
Cisco
1 Locate the serial number on the bottom of the device.
2 The wireless encryption key (WEP) is the number 0 followed
by the Cisco’s complete serial number.
2-Wire
1 On the bottom of the 2-Wire, the key will be listed next
to the Wireless Network Key.
C2000A
1 Locate the Key/Passphrase at the bottom of the device.
Need additional help?
1 See page footer of the user guide for options to receive immediate help.
Frequently Asked Questions.
How do I access Caller ID on my TV?
You must have home phone service with
CenturyLink to enable this feature. If you’d like
to switch to CenturyLink, call 800. 201. 4099.
To access: Press
– Settings – Call Log.
How do I turn on Caller ID on my TV?
To turn on/off: Press
– Settings – Caller ID/on or off.
What if my Set-top Digital Box won’t turn on?
1 Check to make sure the set-top box is plugged into
a live electrical outlet.
2 If the answer is yes, try resetting the box as
described in the Troubleshooting section.
The remote won’t control the Set-top Box.
1 Ensure that the remote has fresh batteries.
2 Ensure that the upper left button flashes when
receiver control buttons are pressed. If not, press
that button and try again.
I have video but no sound.
Check the physical connections between the receiver
and the audio player (TV, stereo receiver, etc.).
The receiver will not respond.
How many receivers with DVR functions
can I have in my home?
You need one receiver for each TV from which you
want to view the Prism service.
How many hours of recording time does
my DVR have?
1216 Capacity – 106 hours of SD, 42 hours of HD
1232 Capacity – 230 hours of SD, 91 hours of HD
Will my DVR record on more than one TV
in my home?
Yes, your DVR’s recording function can be accessed
on up to 4 TVs in the home.
Can you record with the DVR and watch
another channel?
Yes, you can watch or record up to 4 shows
simultaneously. See page 5 for more information.
Can parental locking be used with Video
On Demand?
Yes. See page 22-23 for more information.
If a program is locked, do I need a PIN
to record it?
Yes. See page 22-23 for more information.
Try resetting the box as described above, in the
Troubleshooting section.
Issues with your service?
Want to upgrade your service?
Call 866.314.4148
Call 800.201.4099
centurylink.net
Arizona, Colorado, Nebraska
Arizona, Colorado, Nebraska
Call 877.628.3617
Questions?
We’re here to help. Visit: channel 411 | See back cover for contact information.
mycenturylink.com
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