Manual - ProCom
VENT-FREE GAS STOVE
OWNER’S OPERATION
AND INSTALLATION
MANUAL
MODELS
PCNSD25TA
PCNSD25RTA
PFS
®
US
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ­flammable vapors and liquids in the v
­ icinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.
WARNING: This appliance is equipped for Natural and
Propane gas. Field conversion is not permitted other than
between natural or propane gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-866-573-0674, 7:30 am - 4:15 pm CST,
Monday through Friday or email customerservice@usaprocom.com
TABLE OF CONTENTS
Safety......................................................... 3
Qualified Installing Agency......................... 4
Specifications............................................. 5
Product Features........................................ 5
Local Codes............................................... 5
Product Identification.................................. 6
Unpacking.................................................. 6
Water Vapor: A By-Product Of
Unvented Room Heaters...................... 6
Air For Combustion and Ventilation............ 7
Installation.................................................. 9
Operation.................................................. 17
Inspecting Burners................................... 23
Care And Maintenance............................. 24
Troubleshooting........................................ 25
Parts......................................................... 30
Replacement Parts................................... 32
Accessories.............................................. 32
Service Hints............................................ 33
Technical Service..................................... 33
Warranty................................................... 36
SAVE THIS BOOK
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-fired heater. It uses air (oxygen)
from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to Air For Combustion and Ventilation section on
page 7 of this manual.
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or
property damage. Refer to this manual for correct installation and operational procedures. For assistance
or additional information consult a qualified installer,
service agency or the gas supplier.
This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas. Field conversion by any other means including the
use of a kit is not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
PROCOM HEATING, INC. PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136
8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968
8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007
7,654,820 7,730,765 7,677,236 7,607,426 7,434,447
2
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200199-01A
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
Only a qualified installer, service
agent, or local gas supplier may
install and service this product.
WARNING: Keep the appliance area clear and free from
combustible materials, gasoline,
and other flammable vapors and
liquids.
WARNING: This appliance
can be used with propane or
natural gas. It is shipped from
the factory adjusted for use with
propane.
CARBON MONOXIDE POISONING: Early
signs of carbon monoxide poisoning resemble
the flu, with headaches, dizziness or nausea.
If you have these signs, the heater may not be
working properly. Get fresh air at once! Have
heater serviced. Some people are more affected by carbon monoxide than others. These
include pregnant women, people with heart or
lung disease or anemia, those under the influence of alcohol and those at high altitudes.
NATURAL AND PROPANE/LP GAS: Natural
and Propane/LP gas are odorless. An odormaking agent is added to the gas. The odor
helps you detect a gas leak. However, the
odor added to the gas can fade. Gas may be
present even though no odor exists.
200199-01A
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not allow fans
to blow directly into fireplace.
Avoid any drafts that alter burner
flame patterns.
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not
approved for use with this heater.
WARNING: Due to high temperatures, the appliance should
be located out of traffic and away
from furniture and draperies.
WARNING: Do not place
clothing or other flammable
material on or near the appliance. Never place any objects
in the heater.
WARNING: The heater becomes very hot when running.
Keep children and adults away
from hot surfaces to avoid burns
or clothing ignition. Heater will
remain hot for a time after shutdown. Allow surfaces to cool
before touching.
WARNING: Carefully supervise young children when they
are in the room with the heater.
WARNING: You must operate
this heater with screen in place.
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3
SAFETY
1. Do not place Propane/LP supply tank(s)
inside any structure. Propane/LP supply
tank(s) must be placed outdoors.
2. This heater shall not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shutoff
system. The ODS shuts down the heater
if not enough fresh air is available. See
Air for Combustion and Ventilation, pages
7 and 8. If heater keeps shutting off, see
Troubleshooting, page 25.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts off, do not relight until you
have provided fresh, outside air. If heater
keeps shutting off, have it serviced.
6. Do not run heater:
•Where flammable liquids or vapors are
used or stored.
•Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
off. If heated, the vapors from these products may create a white powder residue
within burner box or on adjacent walls or
furniture.
8. Always run heater with control knob at
PILOT/IGN, LOW (1) or HIGH (5) locked
positions. Never set control knob between
locked positions. Poor combustion and
higher levels of carbon monoxide may
result.
9. Do not use heater if any part has been
under water. Immediately call a qualified
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
10.Turn off and unplug heater and let cool
before servicing. Only a qualified service
person should service and repair heater.
11.Operating heater above elevations of
4,500 feet could cause pilot outage.
12.To prevent performance problems, do
not use propane/LP fuel tank of less than
100 lbs. capacity.
13.Do not use this heater as a wood-burning
heater. Use only the logs provided with the
heater.
14.Solid fuels should not be burned in a
heater in which a vent-free log set is
installed. Do not use this heater to cook
food or burn paper or other objects.
15.To prevent sooting, follow the instructions
in Care and Maintenance (see page 24).
16.Do not add extra logs or ornaments such
as pine cones, vermiculite, or rock wool.
Using these added items can cause sooting. Do not add lava rock around base.
Rock and debris could fall into the control
area of heater. After servicing, always
replace screen before operating heater.
17.This heater is designed to be smokeless. If
logs ever appear to smoke, turn off heater
and call a qualified service person.
Note: During initial operation, slight smoking could occur due to log curing and the
heater burning manufacturing residues.
18.Do not use this heater if any log is broken.
Do not operate heater if a log is chipped
(dime-size or larger).
QUALIFIED INSTALLING AGENCY
Only a qualified agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment servicing. The term “qualified agency” means any
individual, firm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
4
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing,
or servicing equipment; that is experienced
in such work; that is familiar with all precautions required; and that has complied with
all the requirement of the authority having
jurisdiction.
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200199-01A
SPECIFICATIONS
Model
PCNSD25TA
Input Rating, Max. 23,000 Btu/Hr 23,000 Btu/Hr
Input Rating, Min. 14,000 Btu/Hr 19,000 Btu/Hr
Model
Gas Type
PCNSD25RTA
23,000 Btu/Hr 23,000 Btu/Hr
N/A
Ignition Electronic Piezo
Pressure Regulator Setting
Inlet Gas Pressure* (inches of water)
(*for purposes of input adjustment)
N/A
PCNSD25TA, PCNSD25RTA
Natural Gas
Propane Gas
Electronic Piezo
4" W.C.
9" W.C.
Maximum 9"
Maximum 14"
Minimum 5"
Minimum 11"
Heater Dimensions (HxWxD) • 28.31" × 25.75" × 16"
Carton Dimensions (HxWxD) • 30.31" × 28.35" × 17.91"
Stove Weight • 61.1 lbs
Shipping Weight • 69.5 lbs
PRODUCT FEATURES
SAFETY PILOT
THERMOSTATIC CONTROL
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot shuts off the heater if there is not
enough fresh air.
Model PCNSD25TA The control automatically cycles the burner on and off to maintain
a desired room temperature.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic
piezo control system. This system requires
one AAA battery (provided).
2 GAS OPTIONS AVAILABLE
Your heater is equipped to operate on either
Propane/LP or Natural gas. The heater is
shipped from the factory ready for connecting to Propane/LP. The heater can easily be
changed to Natural gas by having your qualified installer follow the instructions on page
10 and the markings on the heater.
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
This heater is designed for vent-free operation. State and local codes in some areas
prohibit the use of vent-free heaters.
200199-01A
State of Massachusetts: The installation
must be made by a licensed plumber or
gas fitter in the Commonwealth of Massachusetts.
Sellers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a flexible
appliance connector cannot exceed three
feet in length.
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5
PRODUCT IDENTIFICATION
Screen
Logs
Heater Controls
(Inside Panel)
Figure 1 - Vent-Free Stove
UNPACKING
1.
2.
3.
4.
5.
Remove top inner pack.
Tilt carton so that heater is upright.
Remove protective side packaging.
Slide heater out of carton.
Remove protective plastic wrap.
6.
7.
8.
9.
Hold the screen, lift, and pull forward.
Remove log set by cutting plastic ties.
Carefully unwrap log.
Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recommended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
6
The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
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200199-01A
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a confined
space or unusually tight construction unless provisions are
provided for adequate combustion and ventilation air. Read the
following instructions to insure
proper fresh air for this and other
fuel-burning appliances in your
home.
Today’s homes are built more energy efficient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, fireplaces, clothes dryers and
fuel burning appliances draw air from the
house to operate. You must provide adequate
fresh air for these appliances. This will insure
proper venting of vented fuel-burning appliances.
200199-01A
WARNING: This heater shall
not be installed in a room or
space unless the required volume of indoor combustion air
is provided by the method described in the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, the
International Fuel Gas Code, or
applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA 54,
the International Fuel Gas Code,
or applicable local codes.
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7
AIR FOR COMBUSTION AND VENTILATION
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconfined space. When ventilating to an
adjoining unconfined space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the floor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
12"
Ventilation
Grills Into
Adjoining
Room,
Option 1
Ventilation Grills
Into Adjoining Room,
Option 2
Or
Remove
Door into
Adjoining
Room,
Option
3
12"
Figure 2 - Ventilation Air from Inside
Building
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permaVentilated
Outlet
Attic
nent openings: one within 12" of the ceiling
Air
and one within 12" of the floor. Connect these
items directly to the outdoors or spaces open Outlet
Air
To Attic
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
To
Gas Code, ANSI Z223.1/NFPA 54, Air for
Crawl
Combustion and Ventilation for required size
Space
of ventilation grills or ducts.
Inlet
Air
IMPORTANT: Do not provide openings
Ventilated
Inlet Air
Crawl Space
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
Figure 3 - Ventilation Air from Outdoors
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconfined space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
8
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200199-01A
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualified service person must install heater.
Follow all local codes.
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture, clothing, or other flammable objects
are less than 48" from the front,
top, or sides of the heater.
• in high traffic areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These
currents move heat to wall surfaces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as tobacco smoke, aromatic candles,
cleaning fluids, oil or kerosene
lamps, etc.) in the air exist, may
cause walls to discolor.
IMPORTANT: Vent-free heaters add moisture to
the air. Although this is beneficial, installing heater
in rooms without enough ventilation air may
cause mildew to form too much moisture. See Air
for Combustion and Ventilation, pages 7 and 8.
200199-01A
CHECK GAS TYPE
Be sure your gas supply is right for your heater. Otherwise, call dealer where you bought
the heater for proper type heater.
CLEARANCES TO
COMBUSTIBLES
WARNING: You must maintain the minimum clearances. If
you can, provide greater clearances from floor, ceiling, and
adjoining wall. Measure from
outermost point of heater.
IMPORTANT: You must maintain minimum
wall and ceiling clearances during installation.
The minimum clearances are shown in Figure
4. Measure from outermost point of heater.
When the appliance is installed directly on
carpeting, tile or other combustible material,
other than wood flooring, the appliance shall
be installed on a metal or wood panel extending the full width and depth of the appliance.
Minimum Wall and Ceiling
Clearances
A. Clearances from outermost point of heater
to any combustible side wall should not be
less than 12".
B. Clearances from the heater to the ceiling
should not be less than 48".
Ceiling
48"
Min.
12"
Min.
12"
Min.
Side
Wall
Side
Wall
Floor
Figure 4 - Minimum Clearance to Wall
and Ceiling
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9
INSTALLATION
GAS SELECTION
This appliance is factory
preset for propane/LP gas.
No changes are required for
connecting to propane/LP.
Only a qualified installer or service
technician can perform gas selection and connecting to gas supply.
CAUTION: Two gas line installations at the same time are
prohibited.
Back of Stove
LP
Gas Inlet
Gas esté
NG
INLET GAS PRESSURE
MAX 1/2 PSIG (3.5KPa)
Gas Connection
Fitting
Figure 5 - Back of Stove
Yellow Natural Gas
Plunger Underneath
Metal Cap
Blue Propane/LP Gas
Plunger Underneath
Dust Cover
CAUTION: To avoid gas leakage for the gas not being used at
the inlet of regulator, a qualified
installer or service technician
must use supplied cap.
You will notice a color coded
plunger on the inside of the regulator. This is normal. When the inlet connection fitting is inserted
and tightened, this plunger will
be pushed back by the fitting
making all of the adjustments
for the gas being supplied. DO
NOT REMOVE THE PLUNGER.
The regulator will not work.
The inlet regulator is color coded
for identification of the correct
gas type. Blue is for propane (LP
gas) and yellow is for natural gas.
Insert Gas Fitting
for Natural Gas
Insert Gas Fitting
for Propane/LP Gas
Figure 6 - Gas Regulator
FOR PROPANE/LP GAS
INSTALLATION: BLUE
1. Remove blue dust cover.
Blue Dust Cover
DO NOT REMOVE
Blue Propane/LP
Plunger
Install Gas Fitting Here
Fitting supplied with the product located in
the hardware bag. Fitting part number:
160960-02 (straight)
160960-03 (elbow)
10
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200199-01A
INSTALLATION
2. Apply thread sealant to the threads on
the connection fitting. While pushing in,
rotate the fitting clockwise until the threads
engage the regulator. After the fitting has
been hand tightened into the regulator
use a wrench to complete tightening of the
fitting. Install additional fitting to connect
to the house supply.
FOR NATURAL GAS (NG)
INSTALLATION: YELLOW
1. Remove the blue dust cover from the
regulator.
Use only the cap supplied on the
regulator. Do not use an off the
shelf pipe plug. This can damage
the plunger. The supplied regulator cap is designed so it will not
engage the unused gas type.
4. Apply thread sealant to the threads on
the connection fitting. While pushing in,
rotate the fitting clockwise until the threads
engage the regulator. After the fitting has
been hand tightened into the regulator
use a wrench to complete tightening of the
fitting. Install additional fitting to connect
to the house supply.
DO NOT use an off the shelf 3/8"
NPT pipe plug. This will damage
the plungers located inside the
regulator.
DO NOT try to remove the plungers from inside the regulator. The
plunger will be pushed back as
the fitting is installed.
Blue Dust Cover
2. Remove the metal cap installed over the
NG regulator inlet.
Metal Cap
3. Install metal cap over LP/Propane regulator
inlet. This will keep debris out of regulator.
Make sure the type of gas being
used is correct. Check to make
sure the connection fitting is in
the correct inlet on the regulator. Refer to Connecting to Gas
Supply, page 12.
If you are using natural gas
and the pilot will not light, see
Troubleshooting, page 25.
DO NOT REMOVE
Metal Cap
Yellow Natural Gas Plunger
Install Gas Fitting Here
200199-01A
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11
INSTALLATION
CONNECTING TO GAS SUPPLY
WARNING: A qualified service technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.
CAUTION: For propane/LP
gas, never connect heater directly to the gas supply. This heater
requires an external regulator
(not supplied). Install the external
regulator between the heater and
propane/LP gas supply. Gas supplier provides external regulator
for natural gas. The installer
provides the external regulator
for propane/LP gas.
WARNING: Do not overtighten gas connections.
CAUTION: Use only new,
black iron or steel pipe. Internally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
12
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 9" of w.c. If gas
line pressure is higher, heater
regulator damage could occur.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or fittings.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane/LP or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane/LP unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and propane/LP gas)
• equipment shutoff valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• flexible gas hose (check local codes)
* A CSA design-certified equipment shutoff
valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design certified equipment
shutoff valve from your dealer.
Typical Inlet Pipe Diameters
Use 1/2" black iron pipe or greater. Installation must include an equipment shutoff valve,
union, and plugged 1/8" NPT tap. Locate NPT
tap within reach for test gauge hook up. NPT
tap must be upstream from heater (see Figure
8, page 13).
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
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200199-01A
INSTALLATION
For propane/LP installations, apply pipe
joint sealant lightly to male threads. This will
prevent excess sealant from going into pipe.
Excess sealant in pipe could result in clogged
heater valves.
The installer must supply an external regulator. The external regulator will reduce incoming gas pressure. You must reduce incoming
gas pressure to between 11" and 14" of w.c.
If you do not reduce incoming gas pressure,
heater regulator damage could occur. Install
external regulator with the vent pointing down
as shown in Figure 9. Pointing the vent down
protects it from freezing rain or sleet.
Install sediment trap in supply line as shown
in Figure 8. Place sediment trap where it is
within reach for cleaning. Place sediment trap
where trapped matter is not likely to freeze.
A sediment trap traps moisture and contaminants. This keeps them from going into heater
controls. If sediment trap is not installed or is
installed wrong, heater may not run properly.
Natural Gas
Shown
NG
3-3.5" WC
LP
8-11" WC
Correct Pilot Flame Pattern
WARNING: Make sure Regulator Cap is in the appropriate position as shown in
diagrams. Installation and service should be done by qualified service technician only.
Natural Gas
Shown
NG
3-3.5" WC
Natural Gas
LP
8-11" WC
Incorrect Pilot Flame Pattern
1/2 Glass
Height
Yellow
Tipping
1/2 Glass
Height
Incorrect Burner Flame Pattern
LP
Blue Plunger
NG
FOR PROPANE GAS SUPPLY
PARA LA FUENTE DE GAS DEL PROPANE
CAUTION: The heater requires an external regulator to reduce the LP tank pressure
to a maximum of 14" W.C. Never connect this product directly to the supply tank.
When using natural gas:
Make sure the cap is installed in the propane/LP inlet of regulator.
Use thread sealant to assure there are no leaks.
PRECAUCIÓN: El calentador requieres una externa regulador para reducir la presión
del tanque de gas a un máximo de 14" W.C. Nunca conecte este producto
directamente al tanque de suministro.
Propane/LP Gas
When using propane/LP gas:
Make sure the cap is installed in the natural gas (NG) inlet of regulator.
Use thread sealant to assure there are no leaks.
FOR NATURAL GAS SUPPLY
PARA LA FUENTE DE GAS DEL NATURAL
Correct Burner Flame Pattern
ADVERTENCIA: Asegúrese la tapa del regulador esté en la posición adecuada,
como se muestra en los diagramas. La instalación y reparaciones deben ser realizadas
por un técnico de servicio calificado solamente.
Gas Natural
Cuando se utiliza gas natural:
Asegúrese de que la tapa está instalado en el propano/LP entrada del regulador.
Utilice sellador de roscas para asegurar que no haya fugas.
Yellow Plunger Propano/LP Gas
NOTICE: An additional gas regulator will be necessary if the local natural gas
pressure exceeds the heater's rated maximum inlet pressure. If in doubt, contact the
local gas utility. If natural gas inlet pressure exceeds 10" W.C., the safety pressure
switch will activate. See owners manual for proper procedure to bypass the
pressure switch.
AVISO: Un regulador de gas adicional será necesario si la presión del gas natural
local excede de entrada nominal máxima del calentador presión. En caso de duda,
póngase en contacto con la compañía de gas local. Si la presión de entrada de gas
natural supera los 10" WC, el interruptor de presión de seguridad se activará.
Consulte el manual del propietario para el procedimiento adecuado de derivación
el interruptor de presión.
WARNING: Make sure the supplied cap is installed in
unused regulator fitting before connecting the
correct gas supply line.
WARNING: Do not use natural gas and propane gas
together.
CAUTION: Two gas line installations at the same
time are prohibited.
ADVERTENCIA: Asegúrese de que la línea no
utilizado se conecta por primera vez antes de
conectar la línea de suministro de gas correcta.
ADVERTENCIA: No utilice el gas natural y el gas
propano juntos.
PRECAUCIÓN: Dos instalaciones de líneas de gas al
mismo tiempo están prohibidos.
This appliance may be installed in an aftermarket,* permanently
located, manufactured (mobile) home, where not prohibited by
Cuando se utiliza el gas propano / LP:
local codes.
Asegúrese de que la tapa está instalado en la entrada de gas natural (GN) del regulador. This appliance is only for use with propane or natural gas.
Utilice sellador de roscas para asegurar que no haya fugas.
Field conversion by any other means including the use of a kit
INSTALL SUPPLIED CAP IN
FITTING NOT BEING USED.
INSTALAR TAPA SUMINISTRADA
MONTAJE NO SE UTILIZA.
is not permitted.
Procom Heating, Inc. U.S. Patent Information
This product may be covered by one or more of the following United States patents:
8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136
8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968
8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007
7,654,820 7,730,765 7,677,236 7,607,426 7,434,447
Other patents pending.
TOLL-FREE Customer Care Number: 1-866-573-0674
Numero de Atención al Cliente GRATUITO: 1-866-573-0674
Visit our website for more information www.usaprocom.com
Visite nuestra página web para más informacion www.usaprocom.com
200201-01A
03/15
Gas Inlet Regulator
Connection
Figure 7 - Gas Regulator Location and
Gas Line Access Into Stove Cabinet
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once (see page 14).
Ground
Joint Union
Tee Joint
Test Gauge
Connection*
Reducer
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
3/8" NPT
Pipe Nipple
Equipment
Shutoff Valve
Propane/LP
Natural Gas Supply Tank
From Gas Meter
(5" W.C.** to 9"
W.C. Pressure)
Propane/LP
Tee Joint
Sediment
Trap
Pipe Nipple
Gap
3" Minimum
From External
Regulator
(11" W.C.**
to 14" W.C.
Pressure)
Figure 8 - Gas Connection
* Purchase the optional CSA design-certified equipment
shutoff valve from your dealer.
200199-01A
External
Regulator with
Vent Pointing
Down
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Figure 9 - External Regulator
with Vent Pointing Down
13
INSTALLATION
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
flame to check for a leak. Apply
a noncorrosive leak detection
fluid to all joints. If bubbles form,
there is a leak. Correct all leaks
at once.
PRESSURE TESTING GAS SUPPLY PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect heater with its appliance main
valve located on or near gas meter for
gas valve (control valve) and equipment
natural gas or using compressed air.
shutoff valve from gas supply piping sys- 4. Check all joints of gas supply piping system. Pressures in excess of 1/2 PSIG will
tem. Apply noncorrosive leak detection
damage heater regulator.
fluid to all joints. If bubbles form, there
2. Cap off open end of gas pipe where equipmay be a leak.
ment shutoff valve was connected.
5. Correct all leaks at once.
3. Pressurize supply piping system by either 6. Reconnect heater and equipment shutoff
opening propane/LP supply tank valve
valve to gas supply. Check reconnected
for propane/LP gas or opening main gas
fittings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
Equipment
Shutoff Valve
Propane/LP
Supply Tank
1. Close equipment shutoff valve (see Figure 10).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
3. Check all joints from gas meter to equipment shutoff valve for natural gas or
propane/LP supply to equipment shutoff
valve for propane/LP (see Figure 11 or
12). Apply a noncorrosive leak detection
fluid to all joints. Bubbles forming show a
leak.
4. Correct all leaks at once.
Equipment
Shutoff Valve
External Regulator
Control Valve
Location
Figure 11 - Checking Gas Joints for
Propane/LP Gas
Open
Gas Meter
Closed
Figure 10 - Equipment Shutoff Valve
Control Valve
Location
Figure 12 - Checking Gas Joints for
Natural Gas
Equipment Shutoff Valve
14
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200199-01A
INSTALLATION
PRESSURE TESTING HEATER GAS CONNECTIONS
1. Open equipment shutoff valve (see Figure
12, page 14). Apply a noncorrosive leak
10, page 14).
detection fluid to all joints. Bubbles forming show a leak.
2. Open main gas valve located on or near
gas meter for natural gas or open pro- 5. Correct all leaks at once.
pane/LP supply tank valve.
6. Light heater (see Lighting Instructions on
3. Make sure control knob of heater is in the
page 18 or 19). Check all other internal
OFF position.
joints for leaks.
4. Check all joints from equipment shutoff 7. Turn off heater (see To Turn Off Gas Appliance, page 19 or 20).
valve to control valve (see Figure 11 or
INSTALLING LOGS
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specifically
approved with this heater may
result in property damage or
personal injury.
CAUTION: After installation,
and periodically thereafter,
check to ensure that no flame
comes in contact with any log.
With the heater set to high, check
to see if flames contact any log. If
so, reposition logs according to
the log installation instructions
in this manual. Flames contacting logs will create soot.
2. Place pins on log #1 into holes in rear
bracket as shown in Figures 13 and 14.
3. Place pins on log #2 into slots in middle
bracket as shown in Figures 13 and 14.
Holes for
Holes for Log #1
Log #4
Holes for
Log #8
Holes for Log #3
Figure 13 - Log Base and Chassis
It is very important to install the
logs exactly as instructed. Do
not modify logs. Use only logs
supplied with heater. Each log
is marked with a number. This
number will help you to identify
the logs when installing. Do not
place any decorative cinders on
logs or burner.
1. Remove nylon ties connecting the packing material to the logs. The log number
is marked on the back of each log.
Slots for
Log #2
Log #1
Log #2
Log #3
Figure 14 - Log #1, #2 and #3
200199-01A
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15
INSTALLATION
4. Place pins on log #4 into holes to the left
of the burner as shown in Figure 13, page
15, and Figure 15.
5. Place pins on log #8 into holes to the right
of the burner as shown in Figure 13, page
15, and Figure 15.
6. Place pin on log #5 into hole in the left side
of log #1 as shown in Figures 15 and 16.
Hole for Log #5
7. Place log #6 into cutouts in log #1 and log
#2 as shown in Figure 16.
8. Place pin on log #7 into hole in the right side
of log #1 as shown in Figures 15 and 16.
IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to install
the logs exactly as instructed. Do not modify
logs. Use only logs supplied with heater.
Hole for Log #7
Log #5
Log #8
Log #4
Figure 15 - Logs #4 and #8
Log #6
Log #7
Figure 16 - Logs #5, #6 and #7
INSTALLING BATTERIES
CAUTION: Do not mix old and
new batteries. Do not mix alkaline, standard (carbon - zinc), or
rechargeable (nickel - cadmium)
batteries. Do not dispose of
batteries in fire, batteries may
explode or leak.
• Batteries are included.
• Remove batteries when depleted.
• Install/replace the batteries according to the
type and quantity stated in table below.
• Do not mix old and new batteries. New batteries should be the same brand for best
results.
16
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installation
may void the warranty on the product.
• For remote control systems, maximize battery life by turning off the receiver when it
is not in use.
• For long periods of non-operation, remove
batteries from all components for safety.
Component
Type of Battery
Qty.
Ignitor
Remote Control
Remote Receiver
AAA
AAA
AA
1
2 or 3*
4
*Note: Quantity depends on model of remote
control.
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200199-01A
INSTALLATION
AA
Receiver
AA
AA
AAA
Battery
Positive
UP
the receiver and remote. Replace all batteries
on a yearly basis or sooner.
Position the slide switch on the front of the
receiver box in the ON position before installing batteries. Once the batteries are installed
you will hear a single beep which indicates
the batteries are charged. If you do not hear
a beep, replace with new batteries.
AA
Ignitor
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
OTE
ON
N
AR
Figure 17 - Installing Battery in Ignitor
Receiver and Remote Control
Batteries are required in both the Remote
Control (Transmitter) (2 AAA size) and Receiver (4 AA size) (see Figure 18).
Note: Be sure batteries are placed correctly.
Reversing the batteries can cause damage to
LE
OFF
REM
A
AA
AAA
Remote Control (Transmitter)
Figure 18 - Installing Batteries in Remote
Control and Receiver
OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly, a
fire or ­explosion may result causing property damage, personal
injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
•Do not try to light any appliance.
•Do not touch any electric switch; do
200199-01A
not use any phone in your building.
•Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
•If you cannot reach your gas supplier,
call the fire department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician. Force or
attempted repair may result in a fire or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualified service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
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17
OPERATION
MODEL PCNSD25TA
LIGHTING INSTRUCTIONS
WARNING: You must operate
this heater with the door closed
and in the locked position. Make
sure screen is installed before
running heater.
NOTICE: During initial operation of
new heater, burning logs will give
off a paper-burning smell. Orange
flame will also be present. Open
damper or window to vent smell.
This will only last a few hours.
1. STOP! Read the safety information on
page 17.
2. Make sure equipment shutoff valve is fully
open.
3. Push in control knob slightly and turn
clockwise
to the OFF position.
4. Wait five (5) minutes to clear out any gas.
Then smell for gas around heater and near
the floor. If you smell gas, STOP! Follow
"B" in the safety information, page 17. If
you do not smell gas, go to the next step.
5. Turn control knob counterclockwise
to the PILOT position. Press in control
knob for five (5) seconds.
Note: The first time that the heater is operated after connecting the gas supply, the
control knob should be pressed for about
thirty (30) seconds. This will allow air to
bleed from the gas system. If pilot does not
stay lit, refer to Troubleshooting, pages 25
though 29. Also contact a qualified service
technician or gas supplier for repairs. Until
repairs are made, light pilot with match.
•If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
6. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached to
the rear of the burner. If needed, keep
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, page 25. Also contact a
qualified service technician or gas supplier
18
for repairs. Until repairs are made, light
pilot with match. To light pilot with match,
see Manual Lighting Procedure, page 19.
7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 3
through 7. This heater has a safety interlock system. Wait one (1) minute before
lighting pilot again.
8. Turn control knob counterclockwise
to the desired heating level. The main
burner should light. Set control knob to
any heat level between HI (5) and LO (1).
Note: Please wait one minute after shutting off fireplace to allow the control valve
to reset before starting again.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
WARNING: If input gas
type is NG, make sure NG pilot
burner ignites. If input gas type
is LP, make sure LP pilot burner
ignites.
Control Knob
Ignitor
Button
Figure 19 - Ignitor Button and Control
Knob Locations
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200199-01A
OPERATION
THERMOSTAT CONTROL OPERATION
The thermostatic control used on this model differs from standard thermostats. Standard thermostats simply turn the burner on and off. The thermostat used on this heater senses the room
temperature. At times the room may exceed the set temperature. If so, the burner will shut off.
The burner will cycle back on when room temperature drops below the set temperature. The
control knob can be set to any comfort level between Low (1) and HIGH (5).
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise
OFF position.
to the
Shutting Off Burner Only (pilot
stays lit )
Turn control knob clockwise
to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Follow steps 1 through 5 under Lighting
Instructions, page 18.
2. With control knob in PILOT position, strike
match, and hold near pilot. Press in control
knob; pilot should light.
3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
4. Make sure the heater screen is in place
before operating heater.
MODEL PCNSD25RTA
LIGHTING INSTRUCTIONS
WARNING: You must operate this heater with the screen
in place. Make sure screen is
installed before running heater.
NOTICE: During initial operation of
new heater, burning logs will give
off a paper-burning smell. Orange
flame will also be present. Open
damper or window to vent smell.
This will only last a few hours.
1. STOP! Read the safety information on
page 17.
2. Make sure equipment shutoff valve is fully
open.
3. Push in control knob slightly and turn
clockwise
to the OFF position.
4. Wait five (5) minutes to clear out any gas.
Then smell for gas around heater and near
the floor. If you smell gas, STOP! Follow
"B" in the safety information, page 17. If
you do not smell gas, go to the next step.
5. Push in control knob slightly and turn
counterclockwise
to the PILOT
position. Press in control knob for five (5)
seconds.
200199-01A
Note: The first time that the heater is
operated after connecting the gas supply,
the control knob should be pressed for
about thirty (30) seconds. This will allow
air to bleed from the gas system. If pilot
does not stay lit, refer to Troubleshooting,
pages 25 though 29. Also contact a qualified service technician or gas supplier for
repairs. Until repairs are made, light pilot
with match.
Ignitor
Button
Receiver
Control Knob
Figure 20 - Ignitor Button and Control
Knob Locations
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19
OPERATION
•If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
6. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached to
the rear of the burner. If needed, keep
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, page 25. Also contact a
qualified service technician or gas supplier
for repairs. Until repairs are made, light
pilot with match. To light pilot with match,
see Manual Lighting Procedure.
7. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 3
through 7. This heater has a safety interlock system. Wait one (1) minute before
lighting pilot again.
8. Be sure the slide switch on the front of the
receiver box is in the ON position.
9. Turn control knob counterclockwise
to the ON position. The main burner
should light.
Note: If burner does not light, push the
slide switch on the receiver box to the OFF
position, then back to the ON position.
Note: Please wait one minute after shutting off fireplace to allow the control valve
to reset before starting again.
10.If heater will not operate, follow the instructions To Turn Off Gas To Appliance, and
call your service technical or gas supplier.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
WARNING: If input gas
type is NG, make sure NG pilot
burner ignites. If input gas type
is LP, make sure LP pilot burner
ignites.
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise
OFF position.
to the
Shutting Off Burner Only (pilot
stays lit )
Turn control knob clockwise
to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Follow steps 1 through 7 under Lighting
Instructions, page 19.
2. With control knob in PILOT position, strike
match, and hold near pilot. Press in control
knob; pilot should light.
20
3. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
4. Make sure the heater screen is in place
before operating heater.
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200199-01A
OPERATION
REMOTE CONTROL SYSTEM
Programming the Remote and Receiver
The remote and receiver must be “learned”
to one another.
To prepare the receiver box for learning, use
a pen or small screwdriver to gently press
and hold the learn button until you hear 3
series of beeps.
1. Place the slide switch on the receiver in
the remote position (see Figure 20).
2. Turn control knob on the heater to the ON
position.
3. Use a pen or small screwdriver to gently
press and hold the recessed LEARN
button on the face of the receiver for 2-3
seconds. You will hear a beep.
4. Press the ON button on the remote control
to light the burner (see Figure 22). You
will hear a series of beeps. This will also
"learn", or program, the remote and the
receiver.
Note: Remote must be at least 5 feet
away from the receiver during the learning
process.
Note: If the remote control is lost or damaged, the slide switch on the receiver can
be used to operate the heater.
Note: When batteries are replaced the
learning process above must be repeated.
Slide Switch
Learn Button
LEARN
ON
REMOTE
OFF
Figure 21 - Receiver
Key Settings
ON - Operates unit to on position, manually
operated solenoid ON.
OFF - Operates unit to off position, manually
operated solenoid OFF.
MODE - Changes unit from manual mode to
thermo mode.
SET - Sets temperature
in thermo mode.
TEMP
Figure 22 - Remote Control
LCD Liquid Crystal Display
1. DISPLAY Indicates CURRENT room
temperature.
2. °F or °C Indicates degrees Fahrenheit or
Celsius.
3. FLAME Indicates burner/valve in operation.
4. ROOM Indicates remote is in THERMO
operation.
5. TEMP Appears during manual operation.
6. SET Appears during time the of setting
the desired temperature in the thermo
operation.
2
1
4
ROOM
SET TEMP
3
5
6
Figure 23 - Remote Control Display
200199-01A
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21
OPERATION
Setting°F/°C Scale
The factory setting for temperature is °F. To
change this setting to°C, press the ON key
and the OFF key on the remote control at
the same time (see Figure 22, page 21). This
will change from°F to °C. Follow this same
procedure to change from°C back to°F.
Manual Function
To operate the system in the manual “MODE”
do the following.
ON OPERATION
Press the ON key and the appliance flame will
come on. During this time the LCD screen will
show ON (see Figure 24).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
will show (see Figure 24). The flame icon will
appear on LCD screen in manual on mode.
TEMP
Figure 24 - Manual Mode in ON Operation
OFF OPERATION
Press the OFF key and the appliance flame
will shut off. During this time the LCD TEMP
screen
will show OF (see Figure 25).
After 3 seconds the LCD screen will default to
display room temperature and the word TEMP
TEMP
will show (see Figure 25).
TEMP
Figure 25 - Manual Mode in OFF Operation
THERMOSTAT FUNCTION
Setting Desired Room Temperature
The remote control system can control the
thermostat when the transmitter is in the
THERMO mode. The word ROOM must be
displayed on the screen.
To set the THERMO MODE and desired room
temperature:
1. Press the MODE key until the LCD screen
shows the word ROOM. The remote is
now in the thermostatic mode.
22
2. Press and hold the SET key until the desired set temperature is reached. The LCD
screen set numbers will increase from 45°
to 99° and then restart over at 45°.
3. Release the SET key. The LCD screen
will display the set temperature for 3 seconds, then flash the set temperature for
3 seconds, then LCD screen will default
to display the room temperature.
To Change The Set Temperature
1. Press and hold the SET key until the
desired set temperature is reached. The
LCD screen set numbers will increase
from 45° to 99° then restart over at 45°.
2. Release the SET key. The LCD screen will
display the set temperature for 3 seconds,
then flash the set temperature for 3 seconds, then the LCD screen will default to
display the room temperature.
3. Press the MODE key to disengage the
thermo mode. The word ROOM on the
LCD screen will not show when the thermo
is not in operation.
Note: The highest SET temperature is
99°F (32 °C) and the lowest temperature
is 45°F (6°C).
REMOTE CONTROL OPERATION
NOTES
The Thermo Feature on the transmitter operates the appliance whenever the ROOM
TEMPERATURE varies a certain number of
degrees from the SET TEMPERATURE.
This variation is called the “swing” or temperature differential. The normal operating
cycle of an appliance may be 4 times per
hour depending on how well the room or
home is insulated from the cold or drafts.
The factory setting for the “swing number” is
2. This represents a temperature variation of
+/-2°F (1°C) between SET temperature and
ROOM temperature, which determines when
the fireplace will be activated. The transmitter
has ON and OFF manual functions that are
activated by pressing either button on the
face of the transmitter. When a button on the
transmitter is pressed the word ON or OF will
appear on the LCD screen to show while the
signal is being sent. Upon initial use, there
may be a delay of three seconds before the
remote receiver will respond to the transmitter.
This is part of the system’s design.
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200199-01A
INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot flame pattern and burner flame pattern often.
Incorrect flame patterns indicate the need for cleaning (see Care and Maintenance,
page 24 or service.
WARNING: Only a qualified service person should service and
repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
Figure 26 shows a correct pilot flame pattern.
Figure 27 shows an incorrect pilot flame pattern. The incorrect pilot flame is not touching
the thermocouple. This will cause the thermocouple to cool, which shuts the heater off.
If pilot flame pattern is incorrect, as shown
in Figure 27
• turn heater off (see To Turn Off Gas to Appliance, page 19 or 20)
• see Troubleshooting pages 25 through 29.
Notice: Do not mistake orange flames with
yellow tipping. Dirt or other fine particles enter
the heater and burn causing brief patches of
orange flame.
WARNING: If yellow tipping
occurs, your heater could produce increased levels of carbon
monoxide. If the burner flame
pattern shows yellow tipping,
follow instructions at bottom of
this page.
Figure 26 - Correct Pilot Flame Pattern
(Natural Gas shown)
Natural Gas
Shown
NG
3-3.5" WC
LP
8-11" WC
Natural Gas
Shown
NG
3-3.5" WC
LP
8-11" WC
Approx. 3"-6" Above Top of Logs
Figure 27 - Incorrect Pilot Flame Pattern
(Natural Gas shown)
BURNER FLAME PATTERN
Figure 28 shows a correct burner flame pattern. Figure 29 shows an incorrect burner flame
pattern. If burner flame pattern is incorrect as shown in Figure 29:
• turn heater off (see To Turn Off Gas to Appliance, page 19 or 20).
• see Troubleshooting pages 25 through 29. More Than 8" Above Top of Logs
Approx. 3"-6" Above Top of Logs
Figure 28 - Correct Burner Flame Pattern
More Than 8" Above Top ofBURNER
Logs
Figure 29 - Incorrect Burner Flame
Pattern
PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the fitting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
200199-01A
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23
CARE AND MAINTENANCE
WARNING: Turn off heater and let cool before servicing.
CAUTION: You must keep control areas, burner, and circulating
air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service technician. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
MAIN BURNER
Periodically inspect all burner flame holes with
the heater running. All slotted burner flame
holes should be open with yellow flame present. All round burner flame holes should be
open with a small blue flame present. Some
burner flame holes may become blocked by
debris or rust, with no flame present. If so,
turn off the heater and let it cool, and remove
blockage or replace burner. Blocked burner
flame holes will create soot.
BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE
We recommend that you clean the unit every 2,500 hours of operation or every three
months. We also recommend that you keep
the burner tube and pilot assembly clean
and free of dust and dirt. To clean these
parts we recommend using compressed air
no greater than 30 PSl. Your local computer
store, hardware store, or home center may
carry compressed air in a can. You can use
a vacuum cleaner in the blow position. If using compressed air in a can, please follow
the directions on the can. If you don’t follow
directions on the can, you could damage the
pilot assembly.
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector for dust and dirt (see
Figure 30).
3. Blow air through the ports/slots and holes
in the burner. Also clean the pilot assembly.
24
4. Check the injector holder located at the
end of the burner tube again. Remove any
large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now
been pushed into the burner. Repeat steps
3 and 4.
Burner Tube
Injector
Primary Air
Inlet Holes
Figure 30 - Burner and Injector Holder
www.usaprocom.com
200199-01A
CARE AND MAINTENANCE
ODS/PILOT
Use a vacuum cleaner, pressurized air, or a
small, soft bristled brush to clean.
A yellow tip on the pilot flame indicates dust
and dirt in the pilot assembly. There is a small
pilot air inlet hole about 2" from where the
pilot flame comes out of the pilot assembly
(see Figure 31). With the unit off, lightly blow
air through the air inlet hole. You may blow
through a drinking straw if compressed air is
not available.
Natural Gas
Burner
Ignitor
Electrode
Thermocouple
Propane/LP
Gas Burner
Pilot Air
Inlet Hole
(Back of pilot
Pilot Air Inlet Hole
shown for clarity)
Figure 31 - Pilot Inlet Air Hole
CABINET
Air Passageways
Use a vacuum cleaner or pressurized air to
clean.
Exterior
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
LOGS
• If you remove logs for cleaning, refer to Installing Logs, page 15, to properly replace logs.
• Replace log(s) if broken or chipped (dime-size or larger).
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING: Only a qualified service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/ pilot unit.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.
200199-01A
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25
TROUBLESHOOTING
Using natural gas and
pilot will not light.
Possible Cause
Inlet pressure exceeds 9" WC. Bypass pressure switch. See
instructions below.
Pressure Switch
When using natural gas (NG), there is a
pressure switch that acts to turn off the gas
flow to the pilot if the inlet pressure exceeds
9" WC. This is to prevent the operation of the
unit on the wrong gas (propane/LP). If your
natural gas supply exceeds 9" WC the unit will
not operate. Either contact your gas supplier
to check and adjust the inlet pressure or a
qualified service technician can bypass the
pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection
fitting is in the correct inlet on the regulator.
Refer to Connecting to Gas Supply, page 12.
Only a qualified installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small flat bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function.
Problem
Corrective Action
The entire gas delivery piping including connections inside the heater should be leak
tested by the qualified installer. After leak
testing the qualified installer should light the
appliance. Refer to the correct flame pattern
as illustrated on page 32. All flame patterns
should be safely inside the product. If for any
reason they are not, stop use of the appliance
and call for repairs.
NG
Problem
Pressure
Switch
Set Screw
Figure 32 - Gas Regulator Pressure
Switch
Possible Cause
Corrective Action
When ignitor button is 1.Ignitor electrode is posi- 1.Replace electrode.
pressed in, there is no
tioned wrong. Ignitor elecspark at ODS/pilot
trode is broken.
2.Ignitor electrode is not con- 2.Replace ignitor cable
nected to ignitor cable.
3.Ignitor cable is pinched or 3.Free ignitor cable if pinched
wet.
by any metal or tubing. Keep
ignitor cable dry.
4 Broken ignitor cable.
4.Replace ignitor cable.
5.Bad piezo ignitor.
5.Replace piezo ignitor.
6.Low battery.
6.Replace battery.
26
www.usaprocom.com
200199-01A
TROUBLESHOOTING
Problem
Possible Cause
When ignitor button is 1.Gas supply is turned off or
pressed in there is a
equipment shutoff valve is
spark at ODS/pilot but
closed.
no ignition.
2.C o n t r o l k n o b n o t f u l l y
pressed in while pressing
ignitor button.
3.Air in gas lines (new installation or recent gas interruption).
4.ODS / pilot is clogged.
Corrective Action
1.Turn on gas supply or open
equipment shutoff valve.
2.Fully press in control knob
while pressing ignitor button.
3.Continue holding down control knob. Repeat igniting operation until air is removed.
4.Clean ODS/pilot (see Care
and Maintenance, page 24) or
replace ODS/pilot assembly.
5.Incorrect inlet gas pressure 5.Check inlet gas pressure or
or inlet regulator is damaged.
replace inlet gas regulator.
6.Control knob not in PILOT 6.Turn control knob to PILOT
position.
position.
7.Depleted gas supply (pro- 7.Contact local propane/LP
pane).
gas company.
ODS/pilot lights but flame 1.Control knob is not fully 1.Press in control knob fully.
goes out when control
pressed in.
knob is released.
2.Control knob is not pressed 2.After ODS/pilot lights, keep
in long enough.
control knob pressed in 30
seconds.
3.Equipment shutoff valve is 3.Fully open equipment shutoff
not fully open.
valve.
4.Thermocouple connection is 4.Hand tighten until snug, and
loose at control valve.
then tighten 1/4 turn more.
5.Pilot flame not touching 5.A) Contact local natural or
thermocouple, which allows
propane/LP gas company
thermocouple to cool, causing pilot flame to go out. This B) Clean ODS/pilot (see
problem could be caused by
Care and Maintenance,
one or both of the following:
page 24) or replace ODS/
A) Low gas pressure
pilot assembly
B) Dirty or partially clogged
ODS/pilot
6.Thermocouple damaged.
6.Replace thermocouple.
7.Control valve damaged.
7.Replace control valve.
Burner(s) does not light 1.Burner orifice is clogged.
after ODS/pilot is lit
1.Clean burner orifice (see
Care and Maintenance,
page 24) or replace burner
orifice.
2.Burner orifice diameter is too 2.Replace burner orifice.
small.
3.Inlet gas pressure is too low. 3.Contact local gas supplier.
Delayed ignition of 1.Manifold pressure is too low. 1.Contact local gas supplier.
burner(s).
2.Burner orifice is clogged.
2.Clean burner (see Care and
Maintenance, page 24) or
replace burner orifice.
200199-01A
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27
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Burner backfiring during 1.Burner orifice is clogged or 1.Clean burner orifice (see
combustion.
damaged.
Care and Maintenance,
page 24) or replace burner
orifice.
2.Burner is damaged.
2.Contact dealer or customer
3.Gas regulator is damaged.
service.
3.Replace gas regulator.
High yellow flame during 1.Not enough air.
burner combustion.
1.Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 24).
2.Gas regulator is defective.
2.Replace gas regulator.
3.Inlet gas pressure is too low. 3.Contact local gas supplier.
Gas odor during com- 1.Foreign matter between 1.Take apart gas tubing and
bustion.
control valve and burner.
remove foreign matter.
2.Gas leak. (See Warning 2.Locate and correct all leaks
Statement at top of page 25).
(see Checking Gas Connections, page 14).
Slight smoke or odor 1. Residues from manufactur- 1. Problem will stop after a few
during initial operation.
ing process.
hours of operation.
Heater produces a whis- 1.Turning control knob to high 1.Turn control knob to low
tling noise when burner
position when burner is cold.
position and let warm up for
is lit.
a minute.
2.Air in gas line.
2.Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
3.Air passageways on heater 3 Observe minimum installaare blocked.
tion clearances (Figure 4,
page 9)
4.Dirty or partially clogged 4 Clean burner (see Care and
burner orifice.
Maintenance, page 24) or
replace burner orifice.
Heater produces a click- 1.Metal is expanding while 1.This is common with most
ing/ticking noise just after
heating or contracting while
heaters. If noise is excesburner is lit or shut off.
cooling.
sive, contact qualified service technician.
White powder residue 1.When heated, the vapors 1.Turn heater off when using
forming within burner
from furniture polish, wax,
furniture polish, wax, carpet
box or on adjacent walls
carpet cleaners, etc., turn
cleaner or similar products.
or furniture.
into white powder residue.
28
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200199-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Heater produces un- 1.Heater is burning vapors from 1.Ventilate room. Stop using
wanted odors.
paint, hair spray, glues, etc.
odor causing products while
See IMPORTANT statement,
heater is running.
page 25.
2.Gas leak. See Warning State- 2.Locate and correct all leaks
ment at the top of page 25.
(see Checking Gas Connections, page 14).
3 Low fuel supply.
3.Refill supply tank (Propane/
LP models).
Heater shuts off in use 1.Not enough fresh air is avail- 1.Open window and/or door for
(ODS operates).
able.
ventilation.
2.Low line pressure.
2.Contact local gas supplier.
3.O D S / p i l o t i s p a r t i a l l y 3.Clean ODS/pilot (see Care
clogged.
and Maintenance, page 24).
Gas odor exists even 1.Gas leak. See Warning 1.Locate and correct all leaks
when control knob is in
Statement at top of page 25.
(see Checking Gas ConnecOFF position.
tions, page 14).
2.Control valve is defective.
2.Replace control valve.
Moisture/condensation
noticed on windows.
200199-01A
1.Not enough combustion/
ventilation air.
www.usaprocom.com
1.Refer to Air for Combustion and Ventilation requirements, page 7.
29
PARTS
MODELS PCNSD25TA AND PCNSD25RTA
7
5
4
8
9
6
1
TEMP
2
11
3
10
LE
AR
N
ON
RE
MO
OFF
PILO
T
ON
13
12
PCNSD25RT
12
PCNSD25T
14-1
14-5
14-2
TEO
FF
14-6
14-7
14-8
14-4
14-3
30
www.usaprocom.com
200199-01A
PARTS
MODELS PCNSD25TA AND PCNSD25RTA
This list contains replaceable parts for your heater. When ordering replacement parts, follow
the instructions listed under Replacement Parts on page 32 of this manual.
ITEM
PCNSD25TA
PCNSD25RTA
DESCRIPTION
QTY
1
ND0310A-400-PU2 ND0310A-400-PU2 ODS
1
2
PIMDN1-01
PIMDN1-01
Piezo Ignitor
1
3
RVD88-Y-4/9
RVD88-Y-4/9
Regulator
1
4
SL005-01A
SL005-01A
Blower Bracket
2
5
BL016-07-03
BL016-07-03
Blower Access Panel
1
6
SD25R302-PC
SD25R302-PC
Leg
4
7
SD25R107B-PC
SD25R107B-PC
Door Assembly
1
8
SLU35A134-A
SLU35A134-A
Door Handle
1
9
VCL008-01
VCL008-01
Handle Ornament
1
10
------
RG04-1M
Receive Box
1
11
------
RG04-1T
Remote Control
1
MRT-01
Valve
1
OD-C0889-11
Solenoid
1
12
13
STL1001A
------
14
SD25R500B
SD25R500B
Log Assembly
1
14-1
SD25R-501
SD25R-501
Log 1
1
14-2
SD25R-502
SD25R-502
Log 2
1
14-3
SD25R-503
SD25R-503
Log 3
1
14-4
SD25R-504
SD25R-504
Log 4
1
14-5
SD25R-505
SD25R-505
Log 5
1
14-6
SD25R-506
SD25R-506
Log 6
1
14-7
SD25R-507
SD25R-507
Log 7
1
14-8
SD25R-508
SD25R-508
Log 8
1
PART AVAILABLE - NOT SHOWN
SD25R001
SD25R001
Hardware Package
FB28D20
FB28D20
Hex Wrench
1
PCAM-012 (1)
PCAM-012 (3)
AAA Battery
1-3
PCAM-018
AA Battery
4
160960-01
Metal Regulator Cap
1
-----160960-01
200199-01A
www.usaprocom.com
1
31
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service or your dealer,
have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural
gas/NG)
• Purchase date
• Usually, we will ask you to return the defective part to the factory
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-866-573-0674 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
PARTS NOT UNDER WARRANTY
ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these accessories, contact ProCom Heating, Inc. at 1-866-573-0674 for information.
EQUIPMENT SHUTOFF VALVE
For all models. Equipment shutoff valve with
1/8" NPT tap.
32
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200199-01A
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
ProCom Heating, Inc. at 1-866-573-0674.
When calling, please have your model and serial numbers of your heater ready.
200199-01A
www.usaprocom.com
33
NOTES
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34
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200199-01A
NOTES
________________________________________________________________
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200199-01A
www.usaprocom.com
35
WARRANTY
KEEP THIS WARRANTY
Model ________________________________
Serial No. _____________________________
Date Purchased ________________________
Keep receipt for warranty verification.
REGISTER YOUR PRODUCT AT WWW.USAPROCOM.COM
IMPORTANT: We urge you to register your product within 10 days of date of installation, complete
with entire serial number which can be found on the rating plate. Please fill out the warranty information above for your personal records. Retain this manual for future reference.
Always specify model and serial numbers when communicating with customer service.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable
is our standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
ProCom Heating, Inc. warrants this product to be free from defects in materials and components for ONE
(1) year from the date of first purchase, provided that the product has been properly installed by a qualified
installer in accordance with all local codes and instructions furnished with the unit, operated and maintained in accordance with all applicable instructions. To make a claim under this warranty, the Bill of Sale
or canceled check must be presented.
RESPONSIBILITY OF OWNER
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s)
required to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through
ProCom Heating, Inc. who will provide original factory replacement parts. Failure to use original factory
replacement parts voids this warranty.
IMPORTANT: The heater MUST be installed by a qualified installer in accordance with all local codes
and instructions furnished with the unit or the warranty is voided.
WHAT IS NOT COVERED
This warranty does not apply to parts that are not in original condition because of normal wear and tear or
parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects
caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other
costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT, THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES. INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1)
YEAR ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE. PROCOM HEATING, INC.'S
LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND PROCOM HEATING, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT.
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of
accidental or consequential damages, the above limitation on implied warranties, or exclusion or limitation
on damages may not apply to you.
This warranty gives you specific legal right, and you may also have other rights that vary from state to state.
ProCom Heating, Inc.
Bowling Green, KY 42101
www.usaprocom.com
1-866-573-0674
200199-01
Rev. A
04/15
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