Bluegrass Living Vent-Free Dual Fuel Fireplace Owner's Operation And Installation Manual

VENT-FREE GAS SYSTEM
OWNER'S OPERATION
AND INSTALLATION
MANUAL
MODELS
FDF400T-ZC SERIES
PFS
®
US
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ­flammable vapors and liquids in the ­vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a qualified installer, service agency or the gas supplier.
WARNING: This appliance is equipped for natural and
propane/LP gas. Field conversion is not permitted other
than between natural or propane/LP gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-855-607-6557, 8:00 am - 4:30 pm EST,
Monday through Friday or email [email protected]
TABLE OF CONTENTS
Safety......................................................... 3
Specifications............................................. 5
Qualified Installing Agency......................... 5
Product Features........................................ 5
Product Identification.................................. 6
Unpacking.................................................. 6
Local Codes............................................... 6
Water Vapor: A By-Product Of
Unvented Room Heaters...................... 7
Air For Combustion and Ventilation............ 7
Installation.................................................. 9
Operation.................................................. 19
Inspecting Burners................................... 21
Care And Maintenance............................. 22
Troubleshooting........................................ 24
Parts......................................................... 28
Replacement Parts................................... 30
Accessories.............................................. 30
Service Hints............................................ 31
Technical Service..................................... 31
Warranty................................................... 32
SAVE THIS BOOK
INSTALLER: Leave this manual with the appliance.
CONSUMER: Retain this manual for future reference.
This is an unvented gas-fired heater. It uses air (oxygen)
from the room in which it is installed. Provisions for adequate combustion and ventilation air must be provided.
Refer to Air for Combustion and Ventilation section on
page 7 of this manual.
WARNING: Improper installation, adjustment, alteration, service or maintenance can cause injury or
property damage. Refer to this manual for correct installation and operational procedures. For assistance
or additional information consult a qualified installer,
service agency or the gas supplier.
This appliance may be installed in an aftermarket,* permanently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas. Field conversion by any other means including the
use of a kit is not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.
PATENT INFORMATION
This product may be covered by one or more of the following United States patents:
8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541 8,568,136
8,545,216 8,517,718 8,516,878 8,506,290 8,465,277 8,317,511 8,297,968
8,281,781 8,241,034 8,235,708 8,152,515 8,011,920 7,967,006 7,967,007
7,654,820 7,730,765 7,677,236 7,607,426 7,434,447
2
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200373-01A
SAFETY
IMPORTANT: Read this owner’s
manual carefully and completely
before trying to assemble, operate, or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning. Failure
to follow these instructions will
void the warranty.
Only a qualified installer, service
agent, or local gas supplier may
install and service this product.
WARNING: Keep the appliance area clear and free from
combustible materials, gasoline,
and other flammable vapors and
liquids.
This appliance is only for use
with the type of gas indicated on
the rating plate. This appliance
is not convertible for use with
other gases.
DANGER: Carbon monoxide
poisoning may lead to death!
Carbon Monoxide Poisoning: Early signs
of carbon monoxide poisoning resemble the
flu, with headaches, dizziness or nausea. If
you have these signs, the heater may not
be working properly. Get fresh air at once!
Have heater serviced. Some people are
more affected by carbon monoxide than others. These include pregnant women, people
with heart or lung disease or anemia, those
under the influence of alcohol and those at
high altitudes.
Natural And Propane/LP Gas: Natural and
Propane/LP gas are odorless. An odor-making
agent is added to the gas. The odor helps you
detect a gas leak. However, the odor added to
the gas can fade. Gas may be present even
though no odor exists.
200373-01A
WARNING: Any change to
this heater or its controls can
be dangerous.
WARNING: Do not use a
blower insert, heat exchange
insert or other accessory not approved for use with this heater.
WARNING: Do not allow fans
to blow directly into the heater.
Avoid any drafts that alter burner
flame pattern including ceiling
fans. Altered burner patterns
can cause sooting.
WARNING: Do not place
clothing or other flammable
material on or near the appliance. Never place any objects
in the heater.
WARNING: Due to high temperatures, the appliance should
be located out of traffic and away
from furniture and draperies.
WARNING: Heater becomes
very hot when running. Keep
children and adults away from
hot surfaces to avoid burns or
clothing ignition. Heater will remain hot for a time after shutoff.
Allow surfaces to cool before
touching.
WARNING: Carefully supervise young children when they
are in the room with the heater.
WARNING: Make sure a fireplace screen is in place before
running heater.
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3
SAFETY
1. Do not place Propane/LP supply tank(s)
inside any structure. Propane/LP supply
tank(s) must be placed outdoors.
2. This heater should not be installed in a
bedroom or bathroom.
3. This heater needs fresh air ventilation to
run properly. This heater has an Oxygen
Depletion Sensing (ODS) safety shutoff
system. The ODS shuts down the heater
if not enough fresh air is available. See Air
for Combustion and Ventilation, page 7.
If heater keeps shutting off, see Troubleshooting, page 24.
4. Keep all air openings in front and bottom
of heater clear and free of debris. This will
ensure enough air for proper combustion.
5. If heater shuts off, do not relight until you
have provided fresh, outside air. If heater
keeps shutting off, have it serviced.
6. Do not run heater:
• Where flammable liquids or vapors are
used or stored.
• Under dusty conditions.
7. Before using furniture polish, wax, carpet
cleaner, or similar products, turn heater
off. If heated, the vapors from these products may create a white powder residue
within burner box or on adjacent walls or
furniture.
8. Always run heater with control knob at
PILOT/IGN or ON (1 thru 5) positions.
never set control knob between locked
positions. Poor combustion and higher
levels of carbon monoxide may result.
9. Do not use heater if any part has been
under water. Immediately call a qualified
service technician to inspect the room
heater and to replace any part of the
control system and any gas control which
has been under water.
4
10. Turn off and unplug heater and let cool
before servicing. Only a qualified service
person should service and repair heater.
11. Operating heater above elevations of
4,500 feet could cause pilot outage.
12. To prevent performance problems, do
not use propane/LP fuel tank of less than
100 lbs. capacity.
13. Do not use this heater as a wood-burning
heater. Use only the logs provided with the
heater.
14. To prevent the creation of soot, follow the
instructions under Care and Maintenance
page 22.
15. Do not add extra logs or ornaments such
as pine cones, vermiculite, or rock wool.
Using these added items can cause sooting. Do not add lava rock around base.
Rock and debris could fall into the control
area of heater. After servicing, always
replace screen before operating heater.
16. This log heater is designed to be smokeless. If logs ever appear to be smoking,
turn off heater and call a qualified service
technician. NOTE: During initial operating,
slight smoking could occur due to log curing and heater burning off manufacturing
residues.
17. Solid fuels should not be burned in
fireplace in which a vent-free log set is
installed. Do not use this heater to cook
food or burn paper or other objects.
18. Do not use this heater if any log is broken.
Do not operate heater if a log is chipped
(dime-size or larger).
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200373-01A
SPECIFICATIONS
FDF400T-ZC
Gas Type
Natural
Propane/LP
Maximum Input Rating 32,000 BTU/Hr
32,000 BTU/Hr
Minimum Input Rating 14,500 BTU/Hr
24,500 BTU/Hr
Regulator Pressure Setting
4" W.C.
9" W.C.
Inlet Gas Pressure* Max. 9.5" W.C.
(inches of water) Min. 5" W.C.
Max. 14" W.C.
Min. 11" W.C.
Ignition
Electronic Piezo Ignitor
Heater Dimensions (H x W x D)
29.5" x 29.1" x 15.6"
Carton Dimensions (H x W x D)
31.1" x 31.5" x 18.1"
Stove Weight
69.5 lbs.
Shipping Weight
79.5 lbs.
* For purposes of input adjustment.
QUALIFIED INSTALLING AGENCY
Only a qualified agency should install and
replace gas piping, gas utilization equipment
or accessories, and repair and equipment servicing. The term “qualified agency” means any
individual, firm, corporation, or company that
either in person or through a representative
is engaged in and is responsible for:
a) Installing, testing, or replacing gas piping
or
b) Connecting, installing, testing, repairing,
or servicing equipment; that is experienced
in such work; that is familiar with all precautions required; and that has complied with
all the requirement of the authority having
jurisdiction.
PRODUCT FEATURES
SAFETY PILOT
THERMOSTAT HEAT CONTROL
This heater has a pilot with an Oxygen Depletion Sensing (ODS) safety shutoff system. The
ODS/pilot shuts off the heater if there is not
enough fresh air.
The control automatically cycles the burner
on and off to maintain a desired room temperature.
PIEZO IGNITION SYSTEM
This heater is equipped with an electronic
piezo control system. This system requires
AAA batteries (provided).
200373-01A
2 GAS OPTIONS AVAILABLE
Your heater is equipped to operate on either
Propane/LP or Natural gas. The heater is
shipped from the factory ready for connecting to Propane/LP. The heater can easily be
changed to Natural gas by having your qualified installer follow the instructions on page
10 and the markings on the heater.
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5
PRODUCT IDENTIFICATION
Hood
Screen
Logs
Heater Controls
(Inside Panel)
Figure 1 - Vent-Free Fireplace Insert
UNPACKING
1.
2.
3.
4.
5
Remove top inner pack.
Tilt carton so that heater is upright.
Remove protective side packaging.
Slide heater out of carton.
Remove protective plastic wrap.
6.
7.
8.
9.
Hold the screen, lift, and pull forward.
Remove log set by cutting plastic ties.
Carefully unwrap log.
Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes,
use the latest edition of The National Fuel
Gas Code, ANSI Z223.1/NFPA 54*.
*Available from:
American National Standards Institute, Inc.
25 West 43rd Street
New York, NY 10036
National Fire Protection Association, Inc.
1 Batterymarch Park
Quincy, MA 02269-9101
6
State of Massachusetts: The installation
must be made by a licensed plumber or
gas fitter in the Commonwealth of Massachusetts.
Sellers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
In the State of Massachusetts the gas
cock must be a T-handle type. The State
of Massachusetts requires that a flexible
appliance connector cannot exceed three
feet in length.
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200373-01A
WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combustion. An unvented room heater produces approximately one (1) ounce (30 mL) of water
for every 1,000 BTUs (0.3 KWs) of gas input
per hour. Unvented room heaters are recommended as supplemental heat (a room) rather
than a primary heat source (an entire house).
In most supplemental heat applications, the
water vapor does not create a problem. In
most applications, the water vapor enhances
the low humidity atmosphere experienced
during cold weather.
The following steps will help ensure that water
vapor does not become a problem.
1. Be sure the heater is sized properly for the
application, including ample combustion
air and circulation air.
2. If high humidity is experienced, a dehumidifier may be used to help lower the
water vapor content of the air.
3. Do not use an unvented room heater as
the primary heat source.
AIR FOR COMBUSTION AND VENTILATION
WARNING: This heater shall
not be installed in a confined
space or unusually tight construction unless provisions are provided for adequate combustion and
ventilation air. Read the following
instructions to insure proper fresh
air for this and other fuel-burning
appliances in your home.
Today’s homes are built more energy efficient
than ever. New materials, increased insulation
and new construction methods help reduce
heat loss in homes. Home owners weather
strip and caulk around windows and doors
to keep the cold air out and the warm air in.
During heating months, home owners want
their homes as airtight as possible.
While it is good to make your home energy
efficient, your home needs to breathe. Fresh
air must enter your home. All fuel-burning appliances need fresh air for proper combustion
and ventilation.
Exhaust fans, fireplaces, clothes dryers and
fuel burning appliances draw air from the house
to operate. You must provide adequate fresh
air for these appliances. This will insure proper
venting of vented fuel-burning appliances.
200373-01A
WARNING: This heater
shall not be installed in a room
or space unless the required
volume of indoor combustion
air is provided by the method
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas
Code, or applicable local codes.
WARNING: If the area in which
the heater may be operated does
not meet the required volume for
indoor combustion air, combustion and ventilation air shall be
provided by one of the methods
described in the National Fuel
Gas Code, ANSI Z223.1/NFPA
54, the International Fuel Gas
Code, or applicable local codes.
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7
AIR FOR COMBUSTION AND VENTILATION
VENTILATION AIR
Ventilation Air From Inside Building
This fresh air would come from an adjoining
unconfined space. When ventilating to an
adjoining unconfined space, you must provide
two permanent openings: one within 12" of the
ceiling and one within 12" of the floor on the
wall connecting the two spaces (see options
1 and 2, Figure 2). You can also remove door
into adjoining room (see option 3, Figure 2).
Follow the National Fuel Gas Code, ANSI
Z223.1/NFPA 54, Air for Combustion and
Ventilation for required size of ventilation
grills or ducts.
12"
Ventilation
Grills into
Adjoining
Room,
Option 1
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation
grills or ducts. You must provide two permanent openings: one within 12" of the ceiling
and one within 12" of the floor. Connect these
items directly to the outdoors or spaces open
to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Air for
Combustion and Ventilation for required size
of ventilation grills or ducts.
IMPORTANT: Do not provide openings
for inlet or outlet air into attic if attic has a
thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
Rework worksheet, adding the space of the
adjoining unconfined space. The combined
spaces must have enough fresh air to supply
all appliances in both spaces.
Ventilation Grills
Into Adjoining Room,
Option 2
Or
Remove
Door into
Adjoining
Room,
Option 3
Outlet
Air
Outlet
Air
Ventilated
Attic
To Attic
To
Crawl
Space
Inlet
Air
12"
Inlet Air
Ventilated
Crawl Space
Figure 3 - Ventilation Air from Outdoors
Figure 2 - Ventilation Air from Inside
Building
8
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200373-01A
INSTALLATION
NOTICE: This heater is intended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your primary heat source. If you have a
central heating system, you may
run system’s circulating blower
while using heater. This will help
circulate the heat throughout the
house. In the event of a power
outage, you can use this heater
as your primary heat source.
WARNING: A qualified service person must install heater.
Follow all local codes.
WARNING: Before installing
in a solid fuel burning fireplace,
the chimney flue and firebox
must be cleaned of soot, creosote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated. A dirty chimney flue may
create and distribute soot within
the house. Inspect chimney flue
and firebox for damage. If damaged, repair flue before operating heater.
WARNING: Seal any fresh
air vents or ash clean-out doors
located on floor or wall of fireplace. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney flue damper.
200373-01A
WARNING: Never install the
heater
• in a bedroom or bathroom
• in a recreational vehicle
• where curtains, furniture,
clothing, or other flammable
objects are less than 42" from
the front, top, or sides of the
heater.
• in high traffic areas
• in windy or drafty areas
CAUTION: This heater creates warm air currents. These
currents move heat to wall surfaces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as tobacco smoke, aromatic candles,
cleaning fluids, oil or kerosene
lamps, etc.) in the air exist, may
discolor walls or cause odors.
IMPORTANT: Vent-free heaters add moisture to the air. Although this is beneficial,
installing heater in rooms without enough
ventilation air may cause mildew to form too
much moisture. See Air for Combustion and
Ventilation, page 7.
CHECK GAS TYPE
Be sure your gas supply is right for your heater. Otherwise, call dealer where you bought
the heater for proper type heater.
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9
INSTALLATION
GAS SELECTION
This appliance is factory
preset for propane/LP gas.
No changes are required for
connecting to propane/LP.
Only a qualified installer or service
technician can perform gas selection and connecting to gas supply.
Insert Gas Fitting
for Propane/LP Gas
Insert Gas Fitting
for Natural Gas
CAUTION: Two gas line installations at the same time are
prohibited.
CAUTION: To avoid gas leakage for the gas not being used at
the inlet of regulator, a qualified
installer or service technician
must use supplied cap.
You will notice a color coded
plunger on the inside of the regulator. This is normal. When the inlet
connection fitting is inserted
and tightened, this plunger will
be pushed back by the fitting
making all of the adjustments
for the gas being supplied. DO
NOT REMOVE THE PLUNGER.
The regulator will not work.
Blue Propane/LP
Gas Plunger
Underneath Dust
Cover
Figure 4 - Gas Regulator
FOR PROPANE/LP GAS
INSTALLATION: BLUE
1. Remove blue dust cover.
Blue Dust
Cover
The inlet regulator is color coded
for identification of the correct
gas type. Blue is for propane (LP
gas) and yellow is for natural gas.
10
Yellow Natural Gas
Plunger Underneath
Metal Cap
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DO NOT REMOVE
Blue Propane/LP Plunger
Install Gas Fitting Here
200373-01A
INSTALLATION
2. Apply thread sealant to the threads on
the connection fitting. While pushing in,
rotate the fitting clockwise until the threads
engage the regulator. After the fitting has
been hand tightened into the regulator
use a wrench to complete tightening of the
fitting. Install additional fitting to connect
to the house supply.
Use only the cap supplied on the
regulator. Do not use an off the
shelf pipe plug. This can damage
the plunger. The supplied regulator cap is designed so it will not
engage the unused gas type.
4. Apply thread sealant to the threads on
the connection fitting. While pushing in,
rotate the fitting clockwise until the threads
engage the regulator. After the fitting has
been hand tightened into the regulator
use a wrench to complete tightening of the
fitting. Install additional fitting to connect
to the house supply.
DO NOT use an off the shelf 3/8"
NPT pipe plug. This will damage
the plungers located inside the
regulator.
FOR NATURAL GAS (NG)
INSTALLATION: YELLOW
1. Remove the blue dust cover from the
regulator.
2. Remove the metal cap installed over the
NG regulator inlet.
Metal Cap
3. Install metal cap over LP/Propane regulator
inlet. This will keep debris out of regulator.
Metal Cap
DO NOT try to remove the plungers from inside the regulator. The
plunger will be pushed back as
the fitting is installed.
Make sure the type of gas being
used is correct. Check to make
sure the connection fitting is in
the correct inlet on the regulator. Refer to Connecting to Gas
Supply, page 14.
If you are using natural gas
and the pilot will not light, see
Troubleshooting, page 24.
DO NOT REMOVE
Yellow Natural Gas Plunger
Install Gas Fitting Here
200373-01A
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11
INSTALLATION
CLEARANCES TO COMBUSTIBLES
WARNING: You must maintain the minimum clearances. If
possible, provide greater clearances from floor, ceiling, and
adjoining wall. Measure from
outermost point of heater.
Note: This firebox can not be installed in an
existing fireplace. Install this firebox only in
a ProCom Heating, Inc. mantel accessory
approved for this product.
Minimum Clearances For Side
Combustible Material, Side Wall
and Ceiling
A. Clearance from the side of the fireplace to
any combustible material and wall should
not be less than 12" (see Figure5).
B. Clearance from the top of the fireplace to
the ceiling must not be less than 48".
Figure 5 - Minimum Clearance for
Combustible to Wall and Ceiling
MANTEL (IF APPLICABLE)
Assemble and install your mantel at this time. Mantel instructions are inside
the mantel box. Mantel must be in place before you connect to the gas supply.
BUILT-IN FIREPLACE INSTALLATION
WARNING: Do not allow any
combustible materials to overlap
the firebox front.
WARNING: Do not allow
combustible or noncombustible
materials to cover any necessary
openings like louvered slots.
WARNING: Never modify or
cover the louvered slots on the
front of the firebox.
NOTICE: Surface temperatures
of adjacent walls and mantels
become hot during operation.
Walls and mantels above the
fireplace may become hot to the
touch. If installed properly, these
temperatures meet the requirement of the national product
standard. Follow all minimum
clearances shown in this manual
(see Figure 6, page 13).
Built-in installation of this fireplace involves
installing fireplace into a framed-in enclosure.
This makes the front of the fireplace flush
with wall. If installing a built-in mantel above
the fireplace, you must follow the clearances
shown in Figure 6, page 13.
12
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200373-01A
INSTALLATION
IMPORTANT: When finishing your firebox,
combustible materials such as wall board,
gypsum board, sheet rock, drywall, plywood,
etc, must have 1/2" clearance to the sides
and top of the firebox. Combustible materials
should never overlap the firebox front.
29"
1. Frame in rough opening. Use dimensions
shown in Figure 7 for the rough opening.
If installing in a corner, use dimensions
shown in Figure 9, for the rough opening.
The height is 23 1/4", which is the same as
the wall opening above.
2. Locate standoff brackets in the hardware
bag. Remove screws from the top of the
firebox. Install brackets with screws as
shown in Figure 10.
3. Carefully set fireplace in front of rough
opening with back of fireplace inside wall
opening.
4. Attach gas line to fireplace gas regulator.
See Connecting to Gas Supply, page 14.
5. Check all gas connections for leaks. See
Checking Gas Connections, page 16.
27
14
/"
5 8
1
/4 "
Figure 8 - Rough Opening for Wall
Installation
37
/34 "
3/4" Clearance to Facia
3/4" Clearance to Sides, Back and Top
27 5/8"
28 7/8"
26 7/8"
Note: Height of fireplace opening on facia to be 29"
Figure 6 - Clearance to Combustibles
27 5/8"
Safe
Zone
Wall
Surface
Mantel
Shelf
1.0 Slope
Factor
10"
8"
6"
4"
2"
2 /2"
53 3/8"
Figure 9 - Rough Opening for Corner
Installation
Screws
42" to
Ceiling
10"
12"
14"
16"
Standoff Bracket
18"
1
Fireplace
Bottom Edge
of Vent Hood
Note: All vertical measurements
are from lower edge of vent
hood to bottom of mantel shelf.
Figure 7 - Fireplace Clearances
200373-01A
Figure 10 - Installing Standoff Brackets
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13
INSTALLATION
CONNECTING TO GAS SUPPLY
WARNING: A qualified service technician must connect
heater to gas supply. Follow all
local codes.
WARNING: This appliance
requires a 3/8" NPT (National
Pipe Thread) inlet connection to
the pressure regulator.
WARNING: Do not overtighten gas connections.
WARNING: For natural gas,
Never connect heater to private
(non-utility) gas wells. This gas
is commonly known as wellhead
gas.
CAUTION: For propane/
LP gas, never connect heater
directly to the gas supply. This
heater requires an external regulator (not supplied). Install the
external regulator between the
heater and propane/LP supply.
Gas supplier provides external
regulator for natural gas. The
installer provides the external
regulator for propane/LP gas.
CAUTION: Use only new,
black iron or steel pipe. Internally tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
pressure will occur.
14
CAUTION: For natural gas,
check your gas line pressure
before connecting heater to gas
line. Gas line pressure must be
no greater than 9.5" WC. If gas
line pressure is higher, heater
regulator damage could occur.
CAUTION: Avoid damage to
regulator. Hold gas regulator
with wrench when connecting
into gas piping and/or fittings.
CAUTION: Use pipe joint
sealant that is resistant to gas
(Propane/LP or Natural Gas).
Before installing heater, make sure you have
the items listed below:
• external regulator for propane/LP unit only
(supplied by installer)
• piping (check local codes)
• sealant (resistant to natural gas and propane/LP gas)
• equipment shutoff valve*
• test gauge connection*
• sediment trap
• tee joint
• pipe wrench
• flexible gas hose (check local codes)
* A CSA design-certified equipment shutoff
valve with 1/8" NPT tap is an acceptable alternative to test gauge connection. Purchase
the optional CSA design certified equipment
shutoff valve from your dealer.
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200373-01A
INSTALLATION
Typical Inlet Pipe Diameters
Use 3/8" black iron pipe or greater. Installation must include an equipment shutoff valve,
union, and plugged 1/8" NPT tap. Locate
NPT tap within reach for test gauge hook up.
NPT tap must be upstream from heater (see
Figure 11).
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equipment shutoff valve is for turning on or shutting
off the gas to the appliance.
For propane/LP installations, apply pipe
joint sealant lightly to male threads. This will
prevent excess sealant from going into pipe.
Excess sealant in pipe could result in clogged
heater valves.
For propane/LP gas, the installer must supply
an external regulator. The external regulator
will reduce incoming gas pressure. You must
Ground
Joint Union
Tee Joint
Test Gauge
Connection*
Reducer
Bushing to
1/8" NPT
1/8" NPT
Plug Tap
Tee Joint
Sediment
Trap
Pipe Nipple
Gap
reduce incoming gas pressure to between
11" and 14" of water. If you do not reduce
incoming gas pressure, heater regulator
damage could occur. Install external regulator with the vent pointing down as shown in
Figure 12. Pointing the vent down protects it
from freezing rain or sleet.
Install sediment trap in supply line as shown
in Figure 11. Place sediment trap where it is
within reach for cleaning. Place sediment trap
where trapped matter is not likely to freeze.
A sediment trap traps moisture and contaminants. This keeps them from going into heater
controls. If sediment trap is not installed or is
installed wrong, heater may not run properly.
WARNING: Test all gas piping
and connections for leaks after
installing or servicing. Correct
all leaks at once (see page 16).
3/8" NPT
Pipe Nipple
Equipment
Shutoff Valve
Propane/LP
Supply Tank
External
Regulator with
Vent Pointing
Down
Natural Gas
From Gas Meter
(5" W.C.** to 9.5" W.C.
Pressure)
Propane/LP
From External
Regulator
(11" W.C.**
to 14" W.C.
3" Minimum Pressure)
Figure 11 - Gas Connection
Figure 12 - External Regulator
with Vent Pointing Down
* Purchase the optional CSA design-certified equipment
shutoff valve from your dealer.
200373-01A
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15
INSTALLATION
CHECKING GAS CONNECTIONS
WARNING: Test all gas piping
and connections, internal and
external to unit, for leaks after
installing or servicing. Correct
all leaks at once.
WARNING: Never use an open
flame to check for a leak. Apply a
noncorrosive leak detection fluid
to all joints. If bubbles form, there
is a leak. Correct all leaks at once.
Equipment
Shutoff Valve
Open
Closed
Figure 13 - Equipment Shutoff Valve
Equipment
Propane/LP
Shutoff Valve
Supply Tank
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
Control Valve
1. Disconnect heater with its appliance main
External Regulator
Location
gas valve (control valve) and equipment
Figure 14 - Checking Gas Joints for
shutoff valve from gas supply piping sysPropane/LP Gas
tem. Pressures in excess of 1/2 PSIG will
External Regulator
damage heater regulator.
2. Cap off open end of gas pipe where equip- Supplied by Gas
Supplier
ment shutoff valve was connected.
Gas
3. Pressurize supply piping system by either
Meter
opening propane/LP supply tank valve
for propane/LP gas or opening main gas
valve located on or near gas meter for
natural gas or using compressed air.
4. Check all joints of gas supply piping system. Apply noncorrosive leak detection
Equipment Shutoff Valve Control Valve
fluid to all joints. If bubbles form, there
Location
may be a leak.
Figure 15 - Checking Gas Joints for
5. Correct all leaks at once.
Natural Gas
6. Reconnect heater and equipment shutoff
PRESSURE TESTING HEATER GAS
valve to gas supply. Check reconnected
CONNECTIONS
fittings for leaks.
1.
Open
equipment
shutoff valve (see FigTest Pressures Equal To or Less Than
ure 13).
1/2 PSIG (3.5 kPa)
2. Open main gas valve located on or near
1. Close equipment shutoff valve (see Figure 13).
gas meter for natural gas or open pro2. Pressurize supply piping system by either
pane/LP supply tank valve.
opening propane/LP supply tank valve
3. Make sure control knob of heater is in the
for propane/LP gas or opening main gas
OFF position.
valve located on or near gas meter for
4. Check all joints from equipment shutoff
natural gas or using compressed air.
valve to control valve (see Figure 14 or 15).
3. Check all joints from gas meter to equipApply a noncorrosive leak detection fluid
ment shutoff valve for natural gas or
to all joints. Bubbles forming show a leak.
propane/LP supply to equipment shutoff 5. Correct all leaks at once.
valve for propane/LP (see Figure 14 or 15). 6. Light heater (see Lighting Instructions on page
Apply a noncorrosive leak detection fluid
19). Check all other internal joints for leaks.
to all joints. Bubbles forming show a leak. 7. Turn off heater (see To Turn Off Gas Ap4. Correct all leaks at once.
pliance, page 20).
16
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200373-01A
INSTALLATION
INSTALLING LOGS
WARNING: Failure to position the parts in accordance
with these diagrams or failure
to use only parts specifically
approved with this heater may
result in property damage or
personal injury.
Slots in Rear Plate
CAUTION: After installation
and periodically thereafter,
check to ensure that no yellow
flame comes in contact with any
log. With the heater set to High,
check to see if yellow flames
contact any log. If so, reposition logs according to the log
installation instructions in this
manual. Yellow flames contacting logs will create soot.
It is very important to install the
logs exactly as instructed. Do
not modify logs. Use only logs
supplied with heater. Each log
is marked with a number. This
number will help you to identify
the logs when installing. After
installing logs, add decorative
cinders around the grate base,
do not place any decorative
cinders on logs or burner.
1. Install pins on log #1 into the two slots
in the bracket attached to rear wall (see
Figure 16).
2. Install pins on log #2 into the two slots in
left side of the middle bracket (see Figure
16 and Figure 17).
3. Install pins on log #3 into the two slots
in right side of the middle bracket (see
Figure 16 and Figure 17).
200373-01A
Log #1
Slots for Log #2
Slots for Log #3
Figure 16 - Installing Log #1
Log #2
Log #3
Slots for Log #4
Figure 17 - Installing Logs #2 and #3
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17
INSTALLATION
4. Install pins on log #4 onto the two slots
in the front bracket (see Figure 16 and
Figure 18).
5. Insert the recessed hole on the bottom of
log #5 onto the pin on log #2 (see Figures
18 and 19).
Pin for Log #5
Hole for Log #6
Log #4
Figure 18 - Installing Log #4
6. Insert the pin on log #6 into the hole on
log #3 (see Figures 18 and 19).
IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to install
the logs exactly as instructed. Do not modify
logs. Use only logs supplied with heater.
Log #5
Log #6
Figure 19 - Installing Log #5 and #6
INSTALLING BATTERIES
CAUTION: Do not dispose of
batteries in fire, batteries may
explode or leak.
• Batteries are included.
• Remove batteries when depleted.
• Be sure to observe proper polarity (+/-)
when installing or replacing the batteries.
Damage due to improper battery installation may void the warranty on the product.
• For long periods of non-operation, remove
batteries from all components for safety.
Unscrew ignitor cap and install a AAA battery
with the + pointing out. Replace cap.
18
AAA
Battery
Positive
UP
Figure 20 - Installing Battery in Ignitor
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200373-01A
OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
WARNING: If you do not follow these instructions exactly,
a fire or ­explosion may result
causing property damage, personal injury or loss of life.
A. This appliance has a pilot which must
be lighted by hand. When lighting the
pilot, follow these instructions exactly.
B. BEFORE LIGHTING smell all around
the appliance area for gas. Be sure to
smell next to the floor because some
gas is heavier than air and will settle
on the floor.
WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electric switch; do
not use any phone in your building.
• Immediately call your gas supplier
from a neighbor’s phone. Follow the
gas supplier’s instructions.
• If you cannot reach your gas supplier,
call the fire department.
C. Use only your hand to push in or turn
the gas control knob. Never use tools.
If the knob will not push in or turn
by hand, don’t try to repair it, call a
qualified service technician. Force or
attempted repair may result in a fire or
explosion.
D. Do not use this appliance if any part
has been under water. Immediately call
a qualified service technician to inspect
the appliance and to replace any part of
the control system and any gas control
which has been under water.
LIGHTING INSTRUCTIONS
WARNING: You must operate this heater with the screen
in place. Make sure screen is
installed before running heater.
NOTICE: During initial operation of
new heater, burning logs will give
off a paper-burning smell. Orange
flame will also be present. Open
damper or window to vent smell.
This will only last a few hours.
1. STOP! Read the safety information above.
2. Open screen.
3. Make sure equipment shutoff valve is fully
open.
4. Turn control knob clockwise
to the
OFF position (see Figure 21).
5. Wait five (5) minutes to clear out any gas.
Then smell for gas around heater and
near the floor. If you smell gas, STOP!
Follow "B" in the safety information above.
If you do not smell gas, go to the next step.
6. Turn control knob counterclockwise
to the PILOT position. Press in control
knob for five (5) seconds.
Note: The first time that the heater is
operated after connecting the gas supply,
the control knob should be pressed for
about thirty (30) seconds. This will allow
air to bleed from the gas system. If pilot
does not stay lit, refer to Troubleshooting,
pages 24 though 27. Also contact a qualified service technician or gas supplier for
repairs. Until repairs are made, light pilot
with match.
• If control knob does not pop up when
released, contact a qualified service
technician or gas supplier for repairs.
Control Knob
ON/OFF Ignitor
Switch
Figure 21 - Heater Control Locations
200373-01A
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19
OPERATION
7. With control knob pressed in, push
down and release ignitor button. This
will light pilot. The pilot is attached to
the rear of the burner. If needed, keep
pressing ignitor button until pilot lights.
Note: If pilot does not stay lit, refer to
Troubleshooting, pages 24 though 27.
Also contact a qualified service technician
or gas supplier for repairs. Until repairs
are made, light pilot with match. To light
pilot with match, see Manual Lighting
Procedure.
8. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
Note: If pilot goes out, repeat steps 5
through 8. This heater has a safety interlock system. Wait one (1) minute before
lighting pilot again.
9. Turn control knob counterclockwise
to the desired heating level. The main
burner should light. Set control knob
between High (5) and Low (1).
Note: Please wait one minute after shutting off heater to allow the control valve
to reset before starting again.
10. Make sure heater screen is in place before
operating heater.
11. If heater will not operate, follow the instructions To Turn Off Gas To Appliance,
and call your service technical or gas
supplier.
CAUTION: Do not try to adjust heating levels by using the
equipment shutoff valve.
WARNING: If input gas
type is NG, make sure NG pilot
burner ignites. If input gas type
is LP, make sure LP pilot burner
ignites.
Natural Gas
Burner
Ignitor
Electrode
Thermocouple
Propane/LP
Gas Burner
Pilot Air
Inlet Hole
(Back of pilot
Pilot Air Inlet Hole
shown for clarity)
Figure 22 - Pilot Assembly
TO TURN OFF GAS TO APPLIANCE
Shutting Off Heater
Turn control knob clockwise
OFF position.
to the
Shutting Off Burner Only
(pilot stays lit)
Turn control knob clockwise
to the
PILOT position.
MANUAL LIGHTING PROCEDURE
1. Open screen.
2. Follow steps 1 through 7 under Lighting
Instructions, page 19.
3. With control knob in the PILOT position,
strike a match, and hold near pilot. Press
in control knob; pilot should light.
20
4. Keep control knob pressed in for 30 seconds after lighting pilot. After 30 seconds,
release control knob.
5. Make sure the heater screen is in place
before operating heater.
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200373-01A
INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot flame pattern and burner flame pattern often.
Incorrect flame patterns indicate the need for cleaning (see Care and Maintenance,
page 22) or service.
WARNING: Only a qualified service person should service and
repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
Figure 23 shows a correct pilot flame pattern.
Figure 24 shows an incorrect pilot flame pattern. The incorrect pilot flame is not touching
the thermocouple. This will cause the thermocouple to cool, which shuts the heater off.
If pilot flame pattern is incorrect, as shown
in Figure 24
• turn heater off (see To Turn Off Gas to Appliance, page 20)
• see Troubleshooting pages 24 through 27.
WARNING: If yellow tipping
occurs, your heater could produce increased levels of carbon
monoxide. If the burner flame
pattern shows yellow tipping,
follow instructions at bottom of
this page.
Notice: Do not mistake orange flames with
yellow tipping. Dirt or other fine particles enter
the heater and burn causing brief patches of
orange flame.
Natural Gas
Shown
NG
3-3.5" WC
LP
8-11" WC
Figure 23 - Correct Pilot Flame Pattern
(Natural Gas shown)
Natural Gas
Shown
NG
3-3.5" WC
LP
8-11" WC
Approx. 3"-6" Above Top of Logs
Figure 24 - Incorrect Pilot Flame Pattern
(Natural Gas shown)
BURNER FLAME PATTERN
Figure 25 shows a correct burner flame pattern. Figure 26 shows an incorrect burner flame
pattern. If burner flame pattern is incorrect then:
• turn heater off (see To Turn Off Gas to Appliance, page 20).
• see Troubleshooting pages 24 through 27.
More Than 8" Above Top of Logs
Approx. 3"-6" Above Top of Logs
Figure 25 - Correct Burner Flame Pattern
More Than 8" Above Top ofBURNER
Logs
Figure 26 - Incorrect Burner Flame
Pattern
PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the fitting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
200373-01A
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21
CARE AND MAINTENANCE
WARNING: Turn off heater and let cool before servicing.
CAUTION: You must keep control areas, burner, and circulating
air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service technician. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.
WARNING: Failure to keep the primary air opening(s) of the
burner(s) clean may result in sooting and property damage.
MAIN BURNER
Periodically inspect all burner flame holes with
the heater running. All slotted burner flame
holes should be open with yellow flame present. All round burner flame holes should be
open with a small blue flame present. Some
burner flame holes may become blocked by
debris or rust, with no flame present. If so,
turn off the heater and let it cool, and remove
blockage or replace burner. Blocked burner
flame holes will create soot.
BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE
We recommend that you clean the unit every 2,500 hours of operation or every three
months. We also recommend that you keep
the burner tube and pilot assembly clean
and free of dust and dirt. To clean these
parts we recommend using compressed air
no greater than 30 PSl. Your local computer
store, hardware store, or home center may
carry compressed air in a can. You can use
a vacuum cleaner in the blow position. If using compressed air in a can, please follow
the directions on the can. If you don’t follow
directions on the can, you could damage the
pilot assembly.
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
holes on injector for dust and dirt (see
Figure 27).
3. Blow air through the ports/slots and holes
in the burner. Also clean the pilot assembly.
22
4. Check the injector holder located at the
end of the burner tube again. Remove any
large particles of dust, dirt, lint, or pet hair
with a soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have
now been pushed into the burner. Repeat
steps 3 and 4.
Burner
Tube
Primary Air Inlet Holes
Injector
Figure 27 - Burner and Injector Holder
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200373-01A
CARE AND MAINTENANCE
ODS/PILOT
CAUTION: Never use a wire,
needle, or similar object to clean
ODS/pilot. This can damage
ODS/ pilot unit.
Use a vacuum cleaner, pressurized air, or a
small, soft bristled brush to clean.
A yellow tip on the pilot flame indicates dust
and dirt in the pilot assembly. There is a small
pilot air inlet hole about 2" from where the
pilot flame comes out of the pilot assembly
(see Figure 28). With the unit off, lightly blow
air through the air inlet hole. You may blow
through a drinking straw if compressed air is
not available.
Natural Gas
Burner
Ignitor
Electrode
Thermocouple
Propane/LP
Gas Burner
Pilot Air
Inlet Hole
(Back of pilot
shown for clarity)
Pilot Air Inlet Hole
Figure 28 - Pilot Inlet Air Hole
CABINET
Air Passageways
Use a vacuum cleaner or pressurized air to
clean.
Exterior
• Use a soft cloth dampened with a mild soap
and water mixture.
• Wipe the cabinet to remove dust.
LOGS
• If you remove logs for cleaning, refer to Installing Logs, page 17, to properly replace logs.
• Replace log(s) if broken or chipped (dime-size or larger).
200373-01A
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23
TROUBLESHOOTING
WARNING: If you smell gas:
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
WARNING: Only a qualified service technician should service and
repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.
CAUTION: Never use a wire, needle, or similar object to clean
ODS/pilot. This can damage ODS/ pilot unit.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies,
paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes.
These fumes may mix with combustion air and create odors. These odors will disappear over time.
Note: All troubleshooting items are listed in order of operation.
Problem
Possible Cause
Corrective Action
Using natural gas and
pilot will not light.
Inlet pressure exceeds
9.5" WC.
Bypass pressure switch. See
instructions below.
24
The entire gas delivery piping including connections inside the heater should be leak
tested by the qualified installer. After leak
testing the qualified installer should light the
appliance. Refer to the correct flame pattern
as illustrated on page 21. All flame patterns
should be safely inside the product. If for any
reason they are not, stop use of the appliance
and call for repairs.
NG
Pressure Switch
When using natural gas (NG), there is a pressure switch that acts to turn off the gas flow to
the pilot if the inlet pressure exceeds 9.5" WC.
This is to prevent the operation of the unit on
the wrong gas (propane/LP). If your natural
gas supply exceeds 9.5" WC the unit will
not operate. Either contact your gas supplier
to check and adjust the inlet pressure or a
qualified service technician can bypass the
pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection
fitting is in the correct inlet on the regulator.
Refer to Connecting to Gas Supply, page 14.
Only a qualified installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small flat bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function.
Pressure
Switch
Set Screw
Figure 29 - Gas Regulator Pressure Switch
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200373-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
When ignitor button is 1. Ignitor electrode is posi- 1. Replace electrode.
pressed in, there is no
tioned wrong. Ignitor elecspark at ODS/pilot.
trode is broken.
2. Ignitor electrode is not con- 2. Replace ignitor cable.
nected to ignitor cable.
3. Ignitor cable is pinched or 3. Free ignitor cable if pinched
wet.
by any metal or tubing. Keep
ignitor cable dry.
4 Broken ignitor cable.
4. Replace ignitor cable.
5. Bad piezo ignitor.
5. Replace piezo ignitor.
6. Low battery.
6. Replace battery.
When ignitor button is 1. Gas supply is turned off or
pressed in there is a
equipment shutoff valve is
spark at ODS/pilot but
closed.
no ignition.
2. C o n t r o l k n o b n o t f u l l y
pressed in while pressing
ignitor button.
3. Air in gas lines (new installation or recent gas interruption).
4. ODS / pilot is clogged.
1. Turn on gas supply or open
equipment shutoff valve.
2. Fully press in control knob
while pressing ignitor button.
3. Continue holding down control knob. Repeat igniting operation until air is removed.
4. Clean ODS/pilot (see Care
and Maintenance, page 22) or
replace ODS/pilot assembly.
5. Incorrect inlet gas pressure 5. Check inlet gas pressure or
or inlet regulator is damaged.
replace inlet gas regulator.
6. Control knob not in PILOT 6. Turn control knob to PILOT
position.
position.
7. Depleted gas supply (pro- 7. Contact local propane/LP
pane).
gas company.
ODS/pilot lights but flame 1. Control knob is not fully 1. Press in control knob fully.
goes out when control
pressed in.
knob is released.
2. Control knob is not pressed 2. After ODS/pilot lights, keep
in long enough.
control knob pressed in 30
seconds.
3. Equipment shutoff valve is 3. Fully open equipment shutoff
not fully open.
valve.
4. Thermocouple connection is 4. Hand tighten until snug, and
loose at control valve.
then tighten 1/4 turn more.
5. Pilot flame not touching 5. A) Contact local natural or
thermocouple, which allows
propane/LP gas company
thermocouple to cool, causing pilot flame to go out. This
B) Clean ODS/pilot (see
problem could be caused by
Care and Maintenance,
one or both of the following:
page 22) or replace ODS/
A) Low gas pressure
pilot assembly
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged.
6. Replace thermocouple.
7. Control valve damaged.
7. Replace control valve.
200373-01A
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25
TROUBLESHOOTING
Problem
Burner does not light after
ODS/pilot is lit.
Possible Cause
Corrective Action
1. Burner orifice is clogged.
1. Clean burner orifice (see
Care and Maintenance,
page 22) or replace burner
orifice.
2. Burner orifice diameter is too 2. Replace burner orifice.
small.
3. Inlet gas pressure is too low. 3. Contact local gas supplier.
Delayed ignition of 1. Manifold pressure is too low. 1. Contact local gas supplier.
burner.
2. Burner orifice is clogged.
2. Clean burner (see Care and
Maintenance, page 22) or
replace burner orifice.
Burner backfiring during 1. Burner orifice is clogged or 1. Clean burner orifice (see
combustion.
damaged.
Care and Maintenance,
page 22) or replace burner
orifice.
2. Burner is damaged.
2. Replace burner.
3. Gas regulator is damaged.
3. Replace gas regulator.
High yellow flame during 1. Not enough air.
burner combustion.
1. Check burner for dirt and
debris. If found, clean burner
(see Care and Maintenance,
page 22).
2. Gas regulator is defective.
2. Replace gas regulator.
3. Inlet gas pressure is too low. 3. Contact local gas supplier.
Gas odor during com- 1. Foreign matter between 1. Contact a qualified service
bustion.
control valve and burner.
technician to remove foreign
matter.
2. Gas leak. (See Warning 2. Locate and correct all leaks
Statement at top of page 24).
(see Checking Gas Connections, page 16).
Slight smoke or odor 1. Residues from manufactur- 1. Problem will stop after a few
during initial operation.
ing process.
hours of operation.
Heater produces a whis- 1. Turning control knob to high 1. Turn control knob to low
tling noise when burner
position when burner is cold.
position and let warm up for
is lit.
a minute.
2. Air in gas line.
2. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
3. Air passageways on heater 3 Observe minimum installaare blocked.
tion clearances (Figure 5,
page 12).
4. Dirty or partially clogged 4 Clean burner (see Care and
burner orifice.
Maintenance, page 22) or
replace burner orifice.
26
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200373-01A
TROUBLESHOOTING
Problem
Possible Cause
Corrective Action
Heater produces a click- 1. Metal is expanding while 1. This is common with most
ing/ticking noise just after
heating or contracting while
heaters. If noise is excesburner is lit or shut off.
cooling.
sive, contact qualified service technician.
White powder residue 1. When heated, the vapors 1. Turn heater off when using
forming within burner
from furniture polish, wax,
furniture polish, wax, carpet
box or on adjacent walls
carpet cleaners, etc., turn
cleaner or similar products.
or furniture.
into white powder residue.
Heater produces un- 1. Heater is burning vapors from 1. Open a window to ventilate
room. Stop using odor causwanted odors.
paint, hair spray, glues, etc.
ing products while heater is
See IMPORTANT statement,
page 24.
running.
2. Gas leak. See Warning State- 2. Locate and correct all leaks
(see Checking Gas Connecment at the top of page 24.
tions, page 16).
3 Low fuel supply.
3. Refill supply tank (Propane/
LP models).
Heater shuts off in use 1. Not enough fresh air is avail- 1. Open window and/or door for
(ODS operates).
able.
ventilation.
2. Low line pressure.
2. Contact local gas supplier.
3. O D S / p i l o t i s p a r t i a l l y 3. Clean ODS/pilot (see Care
clogged.
and Maintenance, page 22).
Gas odor exists even 1. Gas leak. See Warning 1. Locate and correct all leaks
when control knob is in
Statement at top of page 24.
(see Checking Gas ConnecOFF position.
tions, page 16).
2. Control valve is defective.
2. Contact customer service.
Moisture/condensation
noticed on windows.
200373-01A
1. Not enough combustion/
ventilation air.
1. Refer to Air for Combustion and Ventilation requirements, page 7.
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27
PARTS
MODEL FDF400T-ZC
17
15
1
5
14
3
4
7
6
2
8
9
16
10
12
11
28
13
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200373-01A
PARTS
MODEL FDF400T-ZC
This list contains replaceable parts used in your heater. When ordering parts, follow the
instructions listed under Replacement Parts on page 30 of this manual.
ITEM
PART #
DESCRIPTION
QTY
1
161818-01HT
Hood
1
2
161366-01
Lower Louver
1
3
161368-01HT
Left Door Assembly
1
4
161369-01HT
Right Door Assembly
1
5
161139-03
ODS Pilot
1
Regulator
1
161338-01
Ignitor
1
161371-01
Log Set
1
8
HL041-01
Log 1
1
6
7
**
9
HL042-01
Log 2
1
10
HL043-01
Log 3
1
11
HL044-01
Log 4
1
12
HL045-01
Log 5
1
13
HL045-02
Log 6
1
14
ML073-04
Ignitor Cable
2
15
161383-01
Blower Access Panel
1
16
161130-01
Control Valve
1
17
161438-01
Offset Bracket
2
PARTS AVAILABLE - NOT SHOWN
161332-01
AAA Battery
1
** Not a field replaceable part.
200373-01A
www.factorybuysdirect.com
29
REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY
Contact authorized dealers of this product.
If they can’t supply original replacement
parts, call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service or your
dealer, have ready:
• Your name
• Your address
• Model and serial number of your heater
• How heater was malfunctioning
• Type of gas used (Propane/LP or Natural
gas/NG)
• Purchase date
• Usually, we will ask you to return the defective part to the factory
Contact authorized dealers of this product.
If they can’t supply original replacement
part(s) call Customer Service toll free at
1-855-607-6557 for referral information.
When calling Customer Service have ready:
• Model number of your heater
• The replacement part number
PARTS NOT UNDER WARRANTY
ACCESSORIES
To purchase these heating accessories please visit our website www.factorybuysdirect.com
or give us a call at 1-855-607-6557.
EQUIPMENT SHUTOFF VALVE
For all models. Equipment shutoff valve with
1/8" NPT tap.
Existing Gas Line
Flexible
Connector
Shutoff Valve
Flare & Pipe
INSTALLATION KIT
30
www.factorybuysdirect.com
200373-01A
SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane/LP gas supply might be low (propane/LP units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.
TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
Factory Buys Direct at 1-855-607-6557.
When calling, please have your model and serial numbers of your heater ready.
200373-01A
www.factorybuysdirect.com
31
WARRANTY
KEEP THIS WARRANTY
Model ________________________________
Serial No. _____________________________
Date Purchased ________________________
Keep receipt for warranty verification.
REGISTER YOUR PRODUCT AT WWW.FACTORYBUYSDIRECT.COM
FACTORY BUYS DIRECT LIMITED WARRANTIES
New Products
Standard Warranty: Factory Buys Direct warrants this new product and any parts thereof to be free from
defects in material and workmanship for a period of one (1) year from the date of first purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with
Factory Buys Direct’s warnings and instructions.
For products purchased for commercial, industrial or rental usage, this warranty is limited to 90 days from
the date of first purchase.
Factory Reconditioned Products
Limited Warranty: Factory Buys Direct warrants factory reconditioned products and any parts thereof to be
free from defects in material and workmanship for a period 30 days from the date of first purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with Factory
Buys Direct’s warnings and instructions. No return will be authorized. Parts will be provided to repair the product.
Terms Common to All Warranties
The following terms apply to all of the above warranties:
Always specify model number and serial number when contacting the manufacturer. To make a claim under
this warranty, the bill of sale or other proof of purchase must be presented.
This warranty is extended only to the original retail purchaser when purchased from an authorized dealer,
and only when installed by a qualified installer in accordance with all local codes and instructions furnished
with this product.
This warranty covers the cost of part(s) required to restore this product to proper operating condition and
an allowance for labor when provided by a Factory Buys Direct Authorized Service Center or a provider approved by Factory Buys Direct. Warranty parts must be obtained through authorized dealers of this product
and/or Factory Buys Direct who will provide original factory replacement parts. Failure to use original factory
replacement parts will void this warranty.
Traveling, handling, transportation, diagnostic, material, labor and incidental costs associated with warranty
repairs, unless expressly covered by this warranty, are not reimbursable under this warranty and are the
responsibility of the owner.
Excluded from this warranty are products or parts that fail or become damaged due to misuse, accidents,
improper installation, lack of proper maintenance, tampering or alteration(s).
This is Factory Buys Direct’s exclusive warranty, and to the full extent allowed by law; this express warranty
excludes any and all other warranties, express or implied, written or verbal and limits the duration of any
and all implied warranties, including warranties of merchantability and fitness for a particular purpose to one
(1) year on new products and 30 days on factory reconditioned products from the date of first purchase.
Factory Buys Direct makes no other warranties regarding this product.
Factory Buys Direct’s liability is limited to the purchase price of the product and Factory Buys Direct shall not
be liable for any other damages whatsoever under any circumstances including direct, indirect, incidental,
or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of
incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
Factory Buys Direct
500 Brown Industrial Parkway
Canton, GA 30114
1-855-607-6557
200373-01
Rev. A
08/15