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OMNIPOINT CUSTOMER CARE:
1-888-OMNI-611
Omnipoint Communications, Inc.
P.O. Box 21990
Lehigh Valley, PA 18002-1990
©1996 Omnipoint Communications, Inc. All rights reserved. Printed in the USA.
Omnipoint is a registered trademark of Omnipoint Corporation.
Nokia is a registered trademark of Oy Nokia, Helsinki, Finland
Printed on recycled paper.
ERICSSON®
CF337/CH337
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WHAT'S IN YOUR
OMNIPOINT KIT
Along with your Ericsson portable handset, your Omnipoint
package also contains the following items:
• User Guide (the one you’re reading now).
• “Getting Started” letter.
• Rechargeable battery.
• Travel charger.
• Ericsson User’s Manual: a complete manufacturer’s reference
to all handset functions.
• Omnipoint “Who & Why” brochure.
• Omnipoint “How Much” brochure.
• Handset insurance literature.
• Omnipoint activation form.
• Omnipoint customer satisfaction survey.
• “Getting Started” video.
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SAY HELLO TO OMNIPOINT
Omnipoint Communications is the first 100% digital wireless
service provider in the New York area. That means your calls go
through more easily. Your conversations sound better. And all
your communications are secure.
But talking is just the beginning. Your Omnipoint handset is more
than a phone–it’s a communications center in the palm of your
hand. It can work like an answering machine and pager. Send and
receive short e-mail messages. Even transmit faxes and data. And
it’s easy.
As an Omnipoint user, you’ll also find we’re easy to get along with.
Communication services are included, not add-ons. There are no
surprises. Your billing statements are simple. We’re so confident in
our service, you don’t even have to sign a contract.
We pledge to serve you better, faster, and more comprehensively.
Welcome.
Omnipoint Customer Care:
Give us a call anytime, day or night.
611 from your Omnipoint handset.
1-888-OMNI-611 from any phone.
We’re always here to answer your questions and help you get the most
from your Omnipoint service – and every call to Customer Care is
free.
TABLE OF CONTENTS
Let’s Get Started...........................................................................01
All The Basics...................................................................................04
Your Handset................................................................................05
Your Keypad .................................................................................06
Your Display .................................................................................08
Placing & Receiving Calls ...........................................................10
Charging Your Battery .................................................................13
Removing & Replacing Batteries................................................15
Your SIM Card..............................................................................16
More Than A Phone .......................................................................18
A Word About Messages...............................................................19
Using Your Answering Machine..................................................23
Getting Numeric Paging Messages .............................................31
Getting Short E-Mail Messages ..................................................32
Sending Short E-Mail Messages .................................................34
Using Call Waiting/Call Hold ......................................................37
Using Call Forwarding ................................................................39
Your Personal Phone Book..........................................................41
Speed-Dialing From Your Phone Book ......................................43
Other Advanced Services .............................................................45
Facts, Tips, Options........................................................................47
Your Monthly Statement..............................................................48
Troubleshooting ...........................................................................49
Getting Assistance ........................................................................51
Using Your Handset Safely ..........................................................53
Handset Accessories.....................................................................55
Glossary ........................................................................................57
Notes & Numbers ............................................................................58
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LET’S GET STARTED
You can start using your Omnipoint phone by following these
simple steps. Here’s all you have to do.
> First, Charge Your Battery. Plug the Travel Charger into
any 120V AC outlet. Plug the cord into the adaptor. Snap the
adaptor onto the bottom of your handset. Turn on the handset
by pressing and holding the
key. The battery is fully
charged when the indicator shows solid black. (See p. 13 for
additional information on battery charging – and for
important safety information, see your Ericsson User’s
Manual.)
> Watch The “Getting Started” Video. It’s a great
introduction to the benefits of your 100% digital service, your
handset and the feature packages that are available.
> Read The Omnipoint “Who & Why” and “How
Much” Pricing Plan brochures. You’ll get a quick review
of the features, benefits, and pricing that make Omnipoint
service so attractive.
> Choose A Feature Package. Decide which Omnipoint
feature package best suits your needs.
Now you’re ready to activate your Omnipoint account.
You can do this in any of three ways.
1. If you have access to a fax machine, you can fax the activation
form which came in your handset box. Simply fill out the form
and fax it.
1
2. Or if you have access to the Internet, you can fill out the
activation form via the Omnipoint home page. Our Internet
address is:
http://www.omnipoint.com
3. You can also activate your service using your handset. Here’s
how:
> Turn On Your Handset. As soon as your battery is
charged, press the
key (on CF337, use the PWR key)
and hold it. The display will light up.
> Call Omnipoint Customer Care. Just dial
, then press
to place your call. When
you call, we’ll give you all the facts you need and answer any
questions. We’ll also ask you:
• Your NAME, ADDRESS, HOME PHONE, and SOCIAL
SECURITY NUMBER.
• Your PREFERRED PAYMENT OPTION. You can pay your
bill by credit card, check, automatic checking withdrawal,
or in cash at an Omnipoint retail store.
• We’ll discuss feature packages to help you choose the one
that’s best for you.
> When your call is complete, press
easy.
to hang up. It’s that
Once your service is activated, we’ll send a short message to your
handset to let you know that you’re ready to make calls on the
Omnipoint network.
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ALL THE BASICS
A Suggestion For Your First Call.
Now you’re ready to begin using your Omnipoint handset.
After you’ve activated your Omnipoint account, one of the first calls
you make should be to personalize your Answering Machine. All calls
to your Answering Machine will be charged at the Off-Peak rate.
Here’s how to set up your Answering Machine:
The following pages will explain all the basic handset functions,
including how to send and receive calls.
• Dial
call.
, then press
to place your
• Listen and follow each recorded instruction to create your
password and to record your name and your personal
greeting.
• Press
when finished. Now your Answering Machine
is ready to answer your calls when you can’t answer, you’re
busy with another call, or your phone is powered off or out
of the Omnipoint coverage area. (See p. 23 for more
information.)
These are the topics we’ll cover:
• Your handset features and functions.
• How to use your handset keypad.
• The information displayed on your handset.
• How to make and receive calls.
• How to charge your handset battery.
• Removing and replacing your battery.
• Your SIM Card.
Your Ericsson User’s Manual.
This Omnipoint User Guide covers basic information on operating
your Ericsson handset.
But you’ll need to know equally important safety information before
using your handset. And there’s also a lot more you can do to
customize the operation of your handset, including special memory
and menu functions.
For complete reference to all handset safety information and
operating features, see the handy Ericsson User’s Manual that comes
in this kit.
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YOUR HANDSET
YOUR KEYPAD
Your Ericsson handset might look like a cellular phone, but it’s
different. It’s digital – and it does more.
In addition to the standard alphanumeric keypad found on all
phones, your Ericsson handset also has keys that let you perform
special functions.
Your handset lets you make and receive calls. It also lets you receive
messages, in both text and numeric form. And it lets you send and
receive short e-mail messages. To do all this, your handset is
equipped with these special features:
Here’s a review of the basics.
>
: Press to connect a call after you’ve entered a phone
number. Also:
• Press to answer a call.
> Keypad. The familiar number keys you’ll find on any phone
– but these also let you type text messages and enter personal
phone book data in your handset memory.
> Power/Calling Keys. Let you turn power on/off, place a
call, and “hang up” to end your call.
• Press to place a call on hold and
answer an incoming call or to
switch from an active call to a call
on hold.
> Menu Keys. Scroll through menus and your personal
information and perform special functions.
• Press to select a menu function and
confirm a menu selection.
> Display. The screen that displays text messages, phone
numbers and operating indicators.
>
• Press to back-up to a higher level
menu.
> Battery Indicator Light. Blinks green when your handset
is on and you’re in the Omnipoint coverage area; blinks red to
indicate low battery power.
• Also functions to turn your phone
on and off; press and hold, and the
display lights or turns off. (Note:
on CF337, use the PWR key to turn
your handset on and off.)
> Rechargeable Battery. Slides easily onto the back of your
handset.
> SIM Card Holder. Folds out from the back of your handset
to hold your SIM Card. The battery must be removed to open
your SIM Card Holder.
: Press to terminate a call.
>
: Deletes information from your
screen.
• Press once to delete the last
character.
• Press and hold to clear the screen.
• Press and hold to exit from all menus.
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YOUR DISPLAY
> Arrows: The Left/Right arrow keys scroll through menus and
memories. These keys also let you raise or lower the volume on
your handset earpiece during a call.
>
The display screen on your Ericsson handset can tell you a lot –
and help you use menu and memory functions to do some pretty
amazing things.
,
: The “Star” and “Pound” keys let you enter
special characters and execute commands.
Keylock.
There’s an easy way to lock your keypad to prevent accidental key
presses – for example, if your handset is in your pocket.
Just press the left ARROW key and hold it until you reach “Keylock
on.” Press
to lock your keypad.
Your keypad unlocks automatically when you answer a call, turn your
handset off, or replace the battery. It can also be unlocked by
pressing the left ARROW key and
.
Here’s what the display symbols mean.
> Signal Strength Bar: Signal strength where you are. The
more displayed bars, the stronger the signal. As long as you see
“OMNIPOINT” in the display, you have a signal strong enough
to make a call.
> Battery Bar: Battery power status. A “full” battery bar
means full charge; an “empty” battery bar means battery must
be recharged.
> Message Area: Displays commands, prompts, and text
messages as you use your handset. Also displays the network
you are using, phone numbers as you dial them, and the time
elapsed during your call.
> Time: Displays the current time in standard (AM/PM) or 24hour format (for example, 9:00 AM is 0900; 9:00 PM is 2100).
Also displays the alarm time when you set the handset alarm.
> Envelope Symbol: Indicates that your handset has received
a message. The message symbol flashes if your text message
storage capacity is full.
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PLACING & RECEIVING CALLS
Using Menus.
As you use your handset, menus can be displayed to let you perform a
wide range of important functions.
To bring up menus, press the (left or right) ARROW key and hold
down (or repeatedly press) until the menu you want is on display.
Then press
to select the menu.
For details on each menu, see your Ericsson User’s Manual.
Now you’re ready for the good part: how simple and satisfying it
is to use your Omnipoint handset.
Your handset can make and receive calls only when it is switched on,
has a valid SIM Card inserted and is located in the Omnipoint
coverage area or in a “roaming” network.
To make a call, just follow these simple steps.
> If your handset is off, press
(on CF337, press PWR) and
hold until you hear a click. The display will light up. In a few
seconds, “OMNIPOINT” will be displayed.
> Dial the Number, just as you would from your home phone.
• If it’s in the same area code as your Omnipoint number,
enter the 7-digit number.
• If you’re calling to another area code, dial
area code, and the number.
, the 3-digit
• For international calls, dial
, plus the
country code, and the number you’re dialing, including
area code.
> As you dial, the number you’re dialing will appear on your
display. If you make an error while dialing, press
once to
erase the last digit on your display, or press and hold
to
erase the entire display so you can begin again.
> Press
to put your call through. While you talk, you’ll see
the elapsed time of your call in the display.
> To end your call, press
9
.
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To receive a call, here’s all you do.
Emergency Calls.
> Your handset must be on.
> When your handset rings, press
> Press
.
when your call is finished.
During a call, you can perform several functions.
> To raise or lower volume, press the ARROW keys.
You can make an emergency call at anytime as long as you’re in the
Omnipoint coverage area, even if other outgoing calls are restricted.
Calls to the emergency number 911 can be made without a SIM Card.
To make an emergency call:
• Press
(on CF337, press PWR) and hold until you
hear a click and the display lights up.
• Dial the emergency number
.
> Press the
key and hold it to mute your microphone. To
reactivate your microphone, press the
key again.
• Press
> You can easily store a number during your conversation by
using the scratchpad. After you end your call, the number
you’ve written will remain on your display. You can call it
quickly by pressing
.
• Press
to end your call. Leave your handset power on
so the emergency operator can call you back if necessary.
(Note: the emergency operator won’t be able to call if your
SIM Card is not in your handset.)
(For frequently dialed numbers, you can save time by storing them in
memory as Speed-Dial numbers; see p. 43.)
to connect your call.
(See your Ericsson User’s Manual for additional important
information on making emergency calls.)
Roaming.
You can make and receive calls in certain cities outside the
Omnipoint coverage area. The number of cities providing this
“roaming” service is expanding rapidly.
Please contact Customer Care for more information – and refer to
Omnipoint’s “How Much” pricing brochure for roaming rates.
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CHARGING YOUR BATTERY
The rechargeable battery that comes with your Ericsson handset
gives you about 125 minutes of continuous talk time – or up to
20 hours of standby time.
The first few times you charge a new battery, let it charge fully. When
you use your handset, let the battery discharge completely before
recharging it again.
To charge your battery:
> Plug the Travel Charger into any wall socket.
> Plug the cord into the adaptor.
> If you keep talking, you will have a minute or so to finish your
conversation. The Battery Indicator light on top of the handset
will show blinking red. When battery power is exhausted, the
handset will turn itself off. It will not power up again until the
battery is recharged.
Notes On Batteries.
See your Ericsson User’s Manual for complete details on proper use
and care of your batteries, battery charging and other important
safety information.
> Snap the adaptor onto the bottom of your handset.
Various types of rechargeable batteries are available for your Ericsson
handset. Use only approved batteries, chargers, and accessories.
> You must leave the handset on when using the travel charger
that comes with your handset.
(See p. 55 for other battery options, including high-capacity batteries
and battery chargers that reduce charging time.)
> The battery is fully charged when the indicator shows solid
black.
When your battery needs recharging:
> You’ll hear a warning tone.
> The “Battery Low” message will appear for 10 seconds on the
handset display. The Battery Indicator light on the top of the
handset will begin blinking red.
> If you’re using the phone, finish your call as soon as possible
and recharge your battery.
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REMOVING & REPLACING
BATTERIES
Your battery is designed to be easy to remove in case you need to
change batteries or access your SIM Card.
YOUR SIM CARD
Inside your Omnipoint handset, there’s an ingenious and
intelligent component: the SIM (Subscriber Identity Module)
Card.
To remove a battery:
> Press the
key (on CF337, press PWR) and hold to turn
off power to your handset.
Your SIM Card has a computer chip that can store digital
information, including your personal Phone Book, text messages, and
the information your handset needs to operate.
> Push the battery tab up slightly from
the bottom of the handset.
(Note: keep all SIM Cards out of reach of small children.)
> Lift the battery away from the
handset.
To replace a battery:
> Place the battery top against the back of the handset.
> Slide the battery gently upward
until it locks into place.
> Lock the battery into position by
pressing it against the handset.
The SIM Card is pre-loaded in the card holder on the back of your
handset, beneath the rechargeable battery. If your SIM Card is
missing from your handset or has been inserted improperly, you’ll see
the message “Insert Card” on your display. The handset will not
function when the SIM Card is removed (except for 911 calls).
In most cases, you never have to touch your SIM Card. But you can
remove your SIM Card if necessary – for example, to use in another
handset or to loan your handset to someone for use with their card.
Here’s how:
> First, switch your handset off by pressing the
holding it until you hear a click.
key and
> Remove your battery (see p. 15).
> Release the SIM Card holder by sliding it toward the top of the
handset.
> Flip up the SIM Card holder.
> Slide the SIM Card out of its holder.
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MORE THAN A PHONE
> To replace a SIM Card, perform the above steps in reverse. The
SIM Card holder will not lock unless the SIM Card is positioned
properly within the holder. (For more information, see your
Ericsson User’s Manual.)
Note: a person using your SIM Card in another handset will incur
charges on your Omnipoint account.
If Your SIM Card Or Handset Is Lost.
Call Customer Care immediately at 1-888-OMNI-611.
As soon as the loss or theft is reported, Omnipoint can cancel your
SIM Card to prevent unauthorized use of your account.
Until you call Customer Care, you are responsible for charges
incurred on your handset and/or your SIM Card.
Your Omnipoint phone is more than a phone. It’s like having
your own personal communications center.
The difference is digital technology. That’s what Omnipoint gives you
– and it’s an evolutionary step beyond conventional cellular phone
service.
The next section of your User Guide will explain some of Omnipoint’s
features. (This is the part that will make your friends with ordinary
cellular phones a little envious.)
Using your Omnipoint handset, you can:
• Use special features like Call Waiting/Call Hold and Call
Forwarding.
• Get voice messages.
• Send and receive short e-mail messages.
• Create your own personal Phone Book of names and
numbers saved in memory.
• Speed-Dial from your Phone Book.
That’s Not All.
As an Omnipoint subscriber, you have services other wireless phone
companies can’t provide – or offer only as expensive add-ons.
And because our 100% digital technology is so advanced, we can offer
even more useful features. Like Information Services, Data Transfer,
Fax Mail and more.
For more information, see p. 45 or call Customer Care:
from your handset, or 1-888-OMNI-611.
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A WORD ABOUT MESSAGES
Let’s talk about one of the biggest advantages of Omnipoint
digital service over analog cellular service: with Omnipoint,
your handset can receive text messages.
That means you’re always within reach – because your family, friends
and coworkers will be able to send messages to you even if you’re
busy on another call, your handset is off, or you’re out of the
Omnipoint coverage area. Your messages are stored by Omnipoint
until your handset is turned on or you return to our coverage area.
Omnipoint will store your messages for up to 14 days.
This brief introduction will explain how easy and convenient it can be
to receive text messages on your handset.
Three Kinds Of Messages.
Receiving A Message.
When you receive a message, here’s what happens.
1. Your Handset Notifies You. A tone will automatically
sound to alert you that a message has come in and you’ll see
the word “Message” and the prompt “Read?” on your display.
2. You Can Read It Immediately. Press the
, and your
message will be displayed. (For further instructions, see
“Reading Messages” below.)
3. You Can Read It Later. Press
, and your message will
be stored for you. The ENVELOPE symbol will remain on
your display to remind you that you have an unread message.
Retrieving A Stored Message.
Text messages are delivered to your handset via what’s called “Short
Message Service” or SMS. In your handset User’s Manual, you’ll see
messaging services referred to by this name.
> Use the ARROW key to scroll to the “Mail” menu.
With your Omnipoint service, there are three types of text messages
you might receive.
> Use the ARROW keys to scroll to “Read Messages.”
1. Voice Message Notifications, which are sent to your
handset when a voice message has been left on your Answering
Machine.
> Press
> Press
.
.
> Now you can use the ARROW key to read your messages one
by one.
2. Numeric Pages, which you can read on your handset
display and contain call-back numbers or numerical codes.
3. Short E-Mail Messages, which you can read on your
handset display and contain up to 160 characters of text.
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Reading Messages.
Text Message Storage Capacity.
> You’ll first see the message header on your display. Message
headers contain the following information:
All text messages that you receive are saved in your handset memory
or your SIM Card memory.
• “NEW” indicates an unread message. You’ll also see the
date and time the message was sent.
• Memory capacity is limited, so in most cases you should
delete your messages as soon as you read them.
• “OLD” tells you that a message has already been read.
• If your memory is full, the ENVELOPE symbol on your
handset display will begin blinking. Any new messages will
be stored by Omnipoint up to 14 days and sent to your
handset once you have deleted messages to make room for
more.
• “OLD: OWN OR EDITED” says that the message was
created or changed by you.
> You’ll see a maximum of 10 characters per line of the message.
To scroll forward, press the right ARROW key. To scroll
backward, press the left ARROW key.
(Refer to your User’s Manual for more details on message storage in
your handset or SIM Card memory.)
> At the end of the message, the word “Erase?” will appear on
your display. Press
to erase the message.
> Next you will see the prompt “Text Reply?” Press
unless
the message you just read was a short e-mail sent from another
Omnipoint handset, and you want to immediately send a short
e-mail back to that handset. In that case, press
and
follow the instructions on p. 34 for sending short e-mail
messages.
> Next, you’ll see the prompt “Store?” Press
message on your SIM Card.
21
to store the
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USING YOUR
ANSWERING MACHINE
Voice messages are quick and easy to retrieve from your
Answering Machine – as easy as “1-2-3.”
Your Answering Machine is a powerful and flexible tool that you can
customize to meet your needs. It’s also how callers are able to send
you numeric pages, with information such as call-back numbers.
Setting Up Your Answering Machine.
After calling Customer Care to activate your Omnipoint account, one
of the first calls you make on your handset should be to set up your
personal Answering Machine. (All calls from your handset to your
Answering Machine will be charged at Off-Peak rates.) If you haven’t
done it yet, here’s how:
> Dial
.
> Press
to place your call. You’ll be greeted by a friendly
set of recorded instructions to help you personalize your
Answering Machine. You can change your Answering Machine
settings at anytime.
> First, follow the instructions to create a private password to
prevent unauthorized access to your messages. Choose a
password that’s easy for you to remember. It must have at least
four digits and no more than seven digits. (Note: if you forget
your password, you’ll have to contact Customer Care and set up
your Answering Machine again – and any messages it contains
will be erased.)
> After you’ve chosen your password, you’ll be requested to
record your name to identify your voice mailbox. Your
recorded name will be used as part of a standard greeting.
23
> If you prefer a personal greeting, follow the instructions to
record your personal greeting. Callers will have several ways to
reach you, so your greeting should explain their options.
Here’s an example:
“Hello, this is (give your name or number). Please
leave a message after the tone. Or to page me,
press 1 now and enter the call-back number
where I can reach you. I’ll return your call as
soon as I can. Thank you.”
> When you have finished setting up your Answering Machine,
press
to hang up.
Notification That You Have a Message.
After a caller leaves you a voice message, your Answering Machine
notifies you by sending a text message to your handset. (For
instructions on reading notification messages, see “”Receiving A
Message” on p. 20.)
Each notification message sent to you will indicate the number of
new voice messages you have received.
While the notification message appears on your handset display, you
can listen to your voice messages immediately by pressing
.
(This will automatically dial * 1-2-3.)
Listening To Your Messages.
When you reach your Answering Machine, your messages will begin
playing automatically.
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While listening to voice messages on your Answering Machine, you
can control playback by using your handset keys. Here are the
functions you can perform:
> To back up and continue the current message, press
> To replay the current message, press
> Dial
> If you have any messages, your messages will automatically
begin playing.
.
> To pause a few seconds, then continue playing messages, press
.
.
> To skip ahead to the end of the current message, press
.
> To hear the Date/Time when the message was recorded, press
.
> To delete the message being played, press
. If you do not
delete a message, it will be saved automatically.
> To save the message being played, press
.
> To “un-erase” a message, press
before you
disconnect and the message will be returned to your mailbox.
> To skip the current message and advance to the next message,
press
.
To Reach Your Answering Machine.
You can call your Answering Machine at anytime. If you’re calling
from your Omnipoint handset:
25
.
> When prompted, enter your PASSWORD.
.
> To skip ahead and continue the current message, press
and press
> Each message will be saved automatically unless you delete it
by pressing
.
If you are calling from another phone or roaming outside the
Omnipoint coverage area, here’s how to reach your Answering
Machine.
> Dial 1, the area code and the first 3 digits of your
Omnipoint phone number, plus MAIL (6245).
> When prompted, use the keypad to enter your MAILBOX
number. (This is your Omnipoint phone number, including
area code.)
> When you hear your greeting, press *.
> Enter your PASSWORD using the keypad, and proceed as
described above.
Your Voice Message Capacity.
Each voice message can be up to one minute in length. Your
Answering Machine can save up to 15 voice messages. New messages
are stored for 14 days. A message you deliberately save is also stored
for 14 days.
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As space in your Answering Machine is limited, Omnipoint
recommends that you delete unwanted voice messages as well as the
accompanying notification messages that the Answering Machine
sends to your handset.
If your mailbox is full, your caller will hear your greeting followed by
a prompt that your mailbox cannot store any more voice messages.
Your caller will, however, be able to send you a numeric page
(see p. 31).
Answering Machine Function Chart.
The quick-reference flow-chart on page 28 summarizes all the menu
commands available while in your Answering Machine.
There are two special commands that are available at all times:
> Press
> Press
to cancel current command.
to go to main menu.
The Convenience of Autoplay.
Your Answering Machine is preset in “Autoplay” mode, so you can
listen to all your voice messages without pressing any keys. That lets
you keep your hands free for other things, such as driving.
You can deactivate Autoplay at anytime while in your Answering
Machine by going to the main menu and selecting main menu option
4, the Personal Options menu. While in the Personal Options menu:
> To cancel or reactivate Autoplay, press
27
.
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Automatic Date/Time Information.
> To record a new name, press
Your Answering Machine is preset to register the date, time, and
source of your messages. The Date/Time will automatically precede
each message.
> To erase a name, press
You can deactivate Date/Time announcement at anytime. While in
your Answering Machine, use main menu 4, Personal Options. While
in menu 4:
> To cancel or reactivate the Date/Time stamp on your incoming
messages, press
.
Changing Your Greeting.
You can change your greeting at anytime while connected to your
Answering Machine. Use main menu option 3, the Greeting menu.
Here are the functions you can perform while in the Greeting menu:
> To play your current greeting, press
> To record a new greeting, press
.
.
> To erase your greeting, press
. If you erase your greeting,
a standard greeting with your recorded name will be used.
.
> To change your password, press
Your service has been preset to forward your calls to your Answering
Machine if you are out of the Omnipoint coverage area, your handset
is turned off, or you do not answer a call. You can change Call
Forwarding settings at anytime. (For complete information on
customizing your settings or restoring default settings, see “Using Call
Forwarding” on p. 39.)
Advanced Message Services.
Subscribers to Omnipoint’s Value Feature Package and Advanced
Feature Package enjoy greater message storage capacity, plus a wide
range of additional message services. These include sending and
receiving faxes, forwarding messages, group messaging, and
operator-assisted functions. (For a list of advanced messaging
services, see p. 45.)
You can also change your password or recorded name at anytime
while connected to your Answering Machine. Use main menu 4,
Personal Options. Here are the functions you can perform in the
Personal Options menu:
29
.
Call Forwarding To Your Answering Machine.
Changing Your Password or Name.
> To play the name you’ve recorded, press
.
.
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GETTING NUMERIC
PAGING MESSAGES
GETTING SHORT
E-MAIL MESSAGES
Your Omnipoint handset can also serve as your personal pager –
to keep you in touch, even if you can’t answer a call.
Text messages are another way your business associates, family
and friends can keep in touch with you when you’re out of the
office or away from home.
Your caller will be able to send a numeric page directly to your
handset, even if your handset is turned off or you’re out of the
Omnipoint coverage area. Paging messages can contain call-back
numbers or other numeric codes. Applicable usage charges apply.
Even when you’re on the phone, a short e-mail message can be
delivered to you. Applicable usage charges apply.
To give your callers the option of sending you a page rather than
leaving a voice message on your Answering Machine, add an
instruction in your personal Answering Machine greeting – such as:
“To page me, press 1 now and enter the number where I
can reach you.”
How will you know when you have a page?
> A tone will automatically sound to alert you that a message has
come in and you’ll see the word “Message” and the prompt
“Read?” on your display.
> Press
, and your message will be displayed.
> Or press
, and your message will be stored for you. The
ENVELOPE symbol will remain on your display to remind you
that you have an unread message.
If your numeric paging message contains a call-back number, you
can dial that number immediately:
> Press the
key.
(For more information on reading, saving or erasing pages, see “A
Word About Messages” on p. 19.)
31
Here’s what happens when you receive a short e-mail message.
> A tone will automatically sound to alert you that a message has
come in and you’ll see the word “Message” and the prompt
“Read?” on your display.
> Press
, and your message will be displayed.
> Or press
, and your message will be stored for you. The
ENVELOPE symbol will remain on your display to remind you
that you have an unread message.
(For instructions on reading, saving, and erasing short e-mail
messages, see “A Word About Messages” on p. 19.)
Short E-Mail From The Internet.
Anyone with access to Internet e-mail can send e-mail messages to
your Omnipoint handset. Messages can be up to 160 characters long,
including Sender’s address, subject and message textup.
Your Omnipoint Internet e-mail address is your Omnipoint phone
number, including 1 and area code, followed by the “@” sign and
the Omnipoint domain name “omnipoint.net”.
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SENDING SHORT
E-MAIL MESSAGES
For example: 19179079988@omnipoint.net
Messages you receive from the Internet begin with the sender’s e-mail
address, followed by a “#” sign.
(Note: on your handset display, the standard Internet address “@”
sign will be replaced by the “:” symbol.)
If you want to contact someone without having a phone
conversation, you can create and send text messages from your
handset.
You can contact another Omnipoint user, or anyone with an Internet
e-mail address. Here’s how to write a message.
> Use the ARROW keys to scroll to the “MAIL” menu. Press
.
> Use the ARROW keys to go to “Send Messages.”
> Press
.
> When “New” appears on your display, press
an empty display.
. You’ll see
> Use the keypad to enter a message up to 160 characters long.
(Note: if you’re sending the message to an Internet e-mail
address, see below.)
> Because keys contain more than one letter, press several times
until the letter you want is displayed. For example: to type “A,”
press the
key once; to type “B,” press the
key twice.
For lower case letters, use the
key. (For more
information, see your Ericsson User’s Manual.)
> If two successive letters in the name you’re entering appear on
the same key, wait until an underline appears to the right of
your last letter, then enter the next letter.
> To enter a space, press the
33
key four times.
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> Use the
key to enter punctuation marks and special
characters, including “-” “?” “!” “,” “.” “:” and others.
> If you make a mistake, press
to backspace so you can
correct your mistake. The arrow keys move the underline
curser.
When your message is complete and correct on your display, you’re
ready to send it. Here’s how to send it to an Omnipoint user.
> Press
.
> You’ll see “Request Reply” on the display. Press
this feature is not supported at this time.)
Here’s how to create the sample message:
> Use the colon “:” symbol to replace the standard Internet
address “@” sign. To enter a colon, press
six times.
> Press
. Then use the keypad to enter your message. The
entire message, including address, cannot exceed 160
characters.
> Send your message as described earlier. When prompted for a
number, press
– which routes your message
through Omnipoint’s Internet gateway.
. (Note:
> When the prompt “Send Messages” appears on display, enter
the phone number that you want to send your message to –
or use the left ARROW key to scroll through your phone book
until you find the phone number of the person your message
should be sent to.
> Be sure to include 1 plus the area code. (Note: if the message
is being sent to an Internet e-mail address, enter
as the number.)
> Press
. “Message Sent” will appear on your display.
Short E-Mail To The Internet.
To create short e-mail messages to send over the Internet, begin your
message by entering the Internet e-mail address of the person you’re
sending the message to, followed by
and the text of your
message. For example, you could type this message:
toanyone:anywhere.com#just writing to say hello
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USING CALL WAITING/
CALL HOLD
Omnipoint’s Call Waiting/Call Hold service is an important way
to make sure you don’t miss important calls.
Call Waiting/Call Hold lets you accept a new call while you’re already
on the phone. While you’re talking to someone, you can also make
an outgoing call to someone else, and keep both calls active by
placing one or the other on hold. It’s an easy way to make plans and
coordinate conversations among people.
Here’s how to answer a new call while a current call is in progress.
> A tone will signal to tell you a new call has come in. The
message “Call Wait” will appear in the display. (If you do not
want to interrupt your current call, just ignore the signal and
the call will be forwarded to your Answering Machine.)
> Press
. This puts your current call on hold and connects
your new call.
While a call is in progress, here’s how to make an outgoing call.
To end an active call while maintaining the call on hold:
> Press
. The message “Retrieve held call” will appear on
your display.
> Press
within three seconds.
To end the call on hold:
> When “Retrieve held call” appears on your display, press
.
(Note: if you do not press
or
within three seconds,
“Retrieve held call” disappears from your display and both
calls are ended.)
To Cancel Call Waiting.
You can deactivate the Call Waiting feature of your handset.
• Use the ARROW keys to scroll to the ACCESS Menu.
• Press
.
> Dial the number you want to call while the current call is in
progress.
• Use the ARROW keys again to scroll to the “Call Waiting”
function.
> Press
. This puts your current call on hold and
automatically dials your new call.
• Press
You can also switch back and forth between two calls.
> Press
Pressing
to put one call on hold and pick up the other.
switches you back and forth.
To place a call on hold:
> Press
.
• Use the ARROW keys to scroll to the “Cancel” setting.
• Press
.
(Note: when you use Call Waiting/Call Hold, usage charges apply to
all calls.)
.
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USING CALL FORWARDING
When you can’t answer the phone or don’t want to be
interrupted, the Omnipoint Call Forwarding feature sends
incoming calls to another number.
If you don’t answer a call, or your handset is turned off or out of the
Omnipoint coverage area, Call Forwarding is preset to direct calls to
your Answering Machine automatically.
You can change your Call Forwarding setting to send calls to any
number you want. (Note: you must include 1 and the area code
when specifying a number.)
Call Forwarding can also be programmed to forward calls in various
ways:
> Press
.
> Use the ARROW keys to scroll to the “Activate” setting.
> Press
.
> You’ll see the message “Enter no:” on your display. Enter 1
plus your area code and the first 3 digits of your
Omnipoint phone number, plus MAIL (6245). This will
forward all your calls to your Answering Machine.
> Press
. The word “Requesting” will appear on your
display. After a few seconds, “Forwarding Active” will appear
on your display. (Note: your handset will not ring until you
cancel “Forward All Calls.”)
• Forward All Calls.
• Forward if “On Busy” (when you’re on a call).
• Forward if “No Reply” (when your handset rings, but you
don’t answer).
• Forward If “Unreachable” (when your handset is off or out
of Omnipoint’s coverage area).
You can change your Call Forwarding settings at anytime. For
example, if you don’t want to be interrupted by a call, but you still
want to be able to receive pages, Answering Machine notifications,
and short e-mail messages, you can forward all incoming calls to
your Answering Machine.
To Cancel “Forward All Calls.”
While in the FORWARD Menu, use the ARROW key to select “Cancel
All.”
Press
. The message “Please Wait” will appear on your display.
After a few seconds, you’ll see a message that Call Forwarding has
been canceled.
(For more information, see your Ericsson User’s Manual.)
Here’s how:
> Use the ARROW keys to scroll to the FORWARD Menu, then
press
. The first function displayed on screen is “All
Calls.”
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YOUR PERSONAL
PHONE BOOK
Your Omnipoint handset is smart – even smart enough to
remember the phone numbers you want to call and store the
numbers of calls you receive.
Names and numbers are stored in the memory of your SIM Card.
This allows you to carry your Phone Book memory by taking your
SIM Card with you.
A few notes:
• Since keys contain more than one letter, press several times
until the letter you want is displayed. For lower case letters,
use the * key.
• If two successive letters in the name you’re entering appear
on the same key, wait until an underline appears to the right
of your last letter, then enter the next letter.
Numbers can have up to 20 numerals; names can have up to 10
characters.
• To enter a space, press the
To store a phone number and name in your personal Phone Book,
here’s all you do.
• To enter a hyphen, press
> Use the ARROW keys to scroll to the PHONE BOOK Menu.
> Press
.
.
• If you make a mistake, press
.
> When the name is correctly displayed, press
.
> The prompt “Enter no:” will appear on your display.
> Use the ARROW keys to scroll to the “Store” function.
> Press
key four times.
.
> You’ll see the “Name” prompt displayed, along with the
number of the first free memory position.
• To store a number in a different memory position, use the
left ARROW key, or enter the number of the memory
position you want to use.
• Press the right ARROW key.
> Enter the 10-letter name you want to save by pressing keypad
keys one-by-one.
> Enter the phone number by using your keypad.
> When the number is correctly displayed, press
. The
name and number are stored in the memory position shown in
the upper right corner of your display.
To recall a number if you know the name:
> In the PHONE BOOK menu, press the ARROW key to scroll to
the “Name Recall” function.
> The “Name:” prompt will appear.
> Enter the name.
> Press
. The number will be displayed.
> To call that number, press
41
.
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SPEED-DIALING FROM YOUR
PHONE BOOK
A fast way to call a number on your Omnipoint handset is by
Speed-Dialing.
You can Speed-Dial numbers stored in the first 10 memory positions
(identified on your display as 0 - 9) of your personal Phone Book.
Here’s how to Speed-Dial a number:
> If anything other than the time is shown on your display, press
to clear it.
> If you know the memory position number (0 - 9), enter the
number.
> Press
to place your call. (Note: you can write down your
most important Phone Book reference codes on the inside back
cover of this User Guide).
If you don’t know the memory position, you can scroll through
memory positions.
> Use the ARROW keys to bring up the PHONE BOOK menu.
Press
.
> Use the ARROW keys to select the “Last Call” function. The
last number called will be displayed.
> To call this number, press
.
> To call another number, use the ARROW keys to scroll forward
or back through memory positions until you find the number
you want.
Redialing The Last Number You Called.
You can automatically call the last number you dialed.
• Press
to clear your display.
• Press
. The prompt “Call?” will appear on your
display. You’ll also see the last number you called.
• Press
.
And if a call doesn’t go through, the prompt “Retry?” may appear on
your display. Press
, and your handset will redial automatically
up to 10 times.
> Use the ARROW keys to select the “Position Recall” function.
Press
.
> Use the ARROW keys to scroll forward or back through
memory positions.
Your Phone Book memory also automatically stores the last 10
numbers you called. To recall and Speed-Dial these numbers:
> Use the ARROW keys to bring up the PHONE BOOK menu.
Press
.
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OTHER ADVANCED SERVICES
There are many more advanced personal communications
features available to Omnipoint subscribers who select the Value
Feature Package and Advanced Feature Package.
Here’s a brief description.
> Fax Mail. You don’t have to worry about being away from a
fax machine – all your contacts need is your fax mailbox
number. Faxes can be received in your Omnipoint mailbox at
anytime, where they will be stored for later retrieval. Just call
your mailbox and designate the number where the fax
transmission should be re-routed for hard-copy printout.
> Caller ID. Know who is calling you before you answer –
don’t miss important calls, don’t take unwanted calls. Caller
ID lets you screen incoming calls by showing the originating
number of most calls in your handset’s display. You may
choose to answer the call or allow your Answering Machine to
answer.
> Data/Fax Transfer. Check your office e-mail, access files –
your Omnipoint handset is capable of transmitting faxes and
data files protected by encryption. You can use standard PC
software and appropriate hardware accessories; applications
for this advanced feature range from accessing remote
databases to surfing the Internet.
> Information Services. Stay well informed on the go –
depending on the Omnipoint plan you choose, your handset’s
screen will display New York Times news headlines, weather
forecasts, lottery drawing numbers, daily horoscopes, sports
updates, general business news, or even stock quotes on
demand.
> Call Restriction. Control calls made on your account – to
prevent unwanted usage, you can set up your Omnipoint
account to allow only certain types of calls: incoming only,
local only, no international calls, or no roaming. An ideal
service for employees with company-supplied phones who
work within a set region or for family members who could use
a wireless phone for emergencies or just to call home.
> Alphanumeric Operator-Assisted Paging. Receive a
text message when you can’t take a call – callers can dictate a
message to an Omnipoint operator who will forward it directly
to your handset.
> Group Voice Mail & Intelligent Voice Mail. Take your
Answering Machine to the next level – depending on the
Omnipoint plan you choose, you can benefit from these
powerful convenience features. Group Voice Mail gives you
additional message storage and lets you reply to and forward
messages to other Omnipoint subscribers. Intelligent Voice
Mail adds even more message storage, plus enhanced message
services such as Instant Call-Back to the person who left a
voice mail message.
45
> Conference Calling. Maximize productivity and save time
– with Conference Calling, you’ll be able to carry on a
conversation with several people at once.
> Voice-Activated Dialing. Use your voice, not your hands –
this feature will bring you an added level of convenience and
safety by allowing you to make voice-activated calls, leaving
your hands free to write notes or perform other functions.
For more information on these and other advanced options, call
Customer Care from your handset at
or dial
1-888-OMNI-611 from any phone.
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FACTS, TIPS, OPTIONS
The last section of your User Guide covers additional
information you’ll want to know to get the most from your
Omnipoint service.
On the following pages, we’ll say a few words about:
• Your Omnipoint monthly statement.
• Some tips if you have trouble.
• How to get help.
• Using and caring for your handset.
• Omnipoint accessories available for your Ericsson handset.
• A glossary of terms.
On The Inside Back Cover.
We’ve left a place to write down some of your most important SpeedDialing numbers.
YOUR MONTHLY STATEMENT
On your Omnipoint monthly statement, you’ll see clear, simple
information on the activity for your account.
You’ll see current charges and itemized details for individual calls,
including a full breakdown of your current usage. You’ll also have
four convenient payment methods to choose from. You can pay your
bill:
• By credit card.
• By check.
• By automatic withdrawal from your checking account.
• In cash at an Omnipoint retail store.
And to make things even easier, we’ve created a special brochure that
will identify and help you understand every item on a typical
Omnipoint statement.
You’ll receive a copy with your first bill.
We’ve also added spaces for your four unique Omnipoint numbers,
which are:
• Your Omnipoint handset number.
• Your Account number.
• Your SIM Card number.
• Your handset IMEI number.
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TROUBLESHOOTING
Omnipoint services are 100% digital, so they’re more reliable
than conventional cellular phone service.
But because your handset operates over radio frequencies, you may
experience difficulties in some locations – therefore you should never
rely solely upon your handset for essential communications in
emergencies. (See your Ericsson User’s Manual for additional
important information.)
Here’s a quick set of notes and troubleshooting tips.
If you have a weak signal or see the message “No Network” on your
handset display:
If you hear a tone while on a call:
> Your battery may be low. A long tone warns you that about a
minute of calling power remains.
> Another call may have come in for you. (See p. 37 for notes on
how to use Call Waiting/Call Hold.)
If your handset or SIM Card is lost or stolen:
> Don’t delay! Notify Omnipoint Customer Care immediately at
1-888-OMNI-611. We can deactivate your SIM and help
prevent unauthorized use.
> If you’re inside a building, try moving close to an outside
window.
If your long distance call won’t go through:
> Remember to enter
distance.
plus area code if calling long
If you have a poor connection:
> The problem may be at the other end; press
connection and place your call again.
to cancel the
> You may be calling from a fringe coverage area. Check your
coverage map. Notify Omnipoint Customer Care if you
consistently have trouble in a particular location.
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GETTING ASSISTANCE
Omnipoint Customer Care is always available to serve you –
24 hours a day, seven days a week.
Here’s our number again: 1-888-OMNI-611. If you’re using your
handset, all you have to do is dial
.
All calls to Omnipoint Customer Care are made at no charge to your
account.
Customer Care can help you with many things:
> For directory assistance in another area, enter
, the Area
Code, and 555-1212. Press
. After receiving the
number, stay on the line to be connected to that number.
Applicable usage charges apply.
> To charge a call to your credit card, enter
and press
TALK – or enter
plus the number you are calling and
press TALK.
Other Ways To Contact Omnipoint:
> Providing information on Omnipoint feature packages, pricing,
and special Omnipoint features.
To send a fax to Omnipoint, dial:
1-888-OCI-5171 (1-888-624-5171)
> Making changes in your Omnipoint feature package.
To visit the Omnipoint site on the Internet, our address is:
http://www.omnipoint.com
> Answering questions about your Omnipoint Monthly
Statement.
> Giving assistance if your handset is lost or stolen.
> Finding an Authorized Service Center for your handset, battery,
or battery charger.
Other numbers you can call:
> In an emergency, enter
and press
You can also write to us at:
OMNIPOINT
Customer Care Center
P.O. Box 21990
Lehigh Valley, PA 18002-1990
.
> For local directory assistance, enter
and press
. After receiving the number, stay on the line to be
connected to that number. Applicable usage charges apply.
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USING YOUR
HANDSET SAFELY
Because your Omnipoint phone operates by radio transmission,
you’ll need to know a few safety tips.
• Do not store the phone in hot areas. High temperatures can
shorten the life of electronic devices, damage batteries, and
warp or melt certain plastics.
Your Ericsson User’s Manual has complete information on the
following subjects.
• Do not store the phone in cold areas. When the phone
warms up (to its normal temperature), moisture can form
inside the phone, which may damage electronic circuit
boards.
> Use in Aircraft.
> Use at Refueling Points.
> Use at Fuel Depots, Chemical Plants, Blasting.
> Interference with Electronic Devices.
> Antennas.
> Use in Vehicles.
You should read your User’s Manual carefully to become familiar
with this important safety information before using your handset.
• Do not attempt to open the handset. There are no userserviceable parts inside. Non-expert handling of the
handset may damage it and void your warranty.
• Do not drop, knock, or shake the handset. Rough handling
can break internal circuit boards.
• Do not use harsh cleaning chemicals, cleaning solvents, or
strong detergents to clean the handset. Wipe it with a soft
cloth slightly dampened in a mild soap-and-water solution.
• If the phone or any of its accessories are not working
properly, take them to your nearest qualified service facility.
Take Care Of Your Handset.
Your phone is a product of superior design and craftsmanship and
should be treated with care. The following suggestions will help you
fulfill the warranty obligations and enjoy this product for many years.
• Keep your handset and all its parts and accessories out of
the reach of small children.
• Keep the handset dry. Do not expose your handset to rain or
spill beverages on it.
• Do not use or store your handset in dusty, dirty areas. Its
moving parts can be damaged.
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HANDSET ACCESSORIES
To help you get more from your handset, Omnipoint provides a
wide range of high-quality accessories.
> High-Capacity NiMH Battery
Provides up to 300 minutes of talk time; standby time
approximately 48 hours.
Use Only Approved Batteries.
Use only approved batteries and battery chargers with your Ericsson
handset.
(See your Ericsson User’s Manual for additional important
information on batteries and other accessories.)
> Slim NiMH Battery
Provides up to 140 minutes of talk time; standby time
approximately 22 hours.
> Lite NiMH Battery
Provides up to 125 minutes of talk time; standby time
approximately 20 hours.
> Battery Eliminator
Replaces your battery when you’re driving in a vehicle.
> Power Adaptor Plus
Lets you recharge your handset battery from your car battery
in about two hours (providing you are not using your handset).
> Leather Carrying Case With Window
Protects your handset and allows you to read the display.
> Leather Carrying Case
Holds your handset for protection while traveling.
> Leather Pouch
Pouch carrying case for your handset.
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REFERENCE NOTES &
NUMBERS
GLOSSARY OF TERMS
Here are definitions for some of the features and terms in this
Omnipoint User Guide. For more information, see the page
reference number given after each definition.
Use this page to write down your most important Speed-Dialing
numbers.
Speed-Dial
Contact Name
• Answering Machine function allows your handset to act as
an answering machine for receiving basic voice message
service. (pps. 23-30)
• Call Forwarding lets you forward calls to various phone
numbers under conditions you specify. (pps. 39-40)
• Call Waiting/Call Hold lets you place a call on hold and
pick up a new call. (pps. 37-38)
• Numeric Paging allows your handset to act as a pager.
(p. 31)
• Personal Communications Service means your handset
can function as a communications center for voice, text, data,
fax, and e-mail messages.
• Phone Book is the memory where you store names and
phone numbers with location codes. (pps. 41-42)
• Short E-Mail is the text messages that can be sent and
received with your handset. (pps. 32-36)
• SIM Card contains the information needed to operate your
handset and to personalize your handset with your account. Its
memory also holds names and numbers in your Phone Book.
(pps. 16-17)
• Speed-Dialing lets you place calls to Phone Book numbers
or other numbers shown on your display. (pps. 43-44)
And even more important, write down the four Omnipoint numbers
that are unique to your account. You'll need these numbers when you
call Customer Care.
Your Omnipoint Phone No.: 1
(
)
–
–
Your Account No.:
Your SIM Card No.: 8 9
–
Your Handset IMEI No.:
57
–
58
–
–
–