iPad Program FAQs - Genesis Christian College

iPad Program FAQs - Genesis Christian College
Genesis Christian College
iPad Information
All you will need to know!
Your every question answered? We hope!
All the Nitty Gritty Stuff !
Contents ClassroomManagement.........................................................................3
Classroom Management Will my child use their iPad all the time?
No, iPads are tools for learning that will be used along with all the other tools
available at school and home (e.g. pen, paper, calculators, books, computers
etc). Students will be asked to place their iPads in the desk tray at times
throughout the day, when they are not required; out of harm’s way and away
from being a distraction.
Will children use their iPads before school?
When students arrive at school, they retain their school bag with them until
8.15am at which time the bag is placed at the classroom and teachers are on
duty. After commencement of lessons, iPads will be left in the classroom during
breaks. Students may be involved in special, teacher-supervised activities
during breaks that require iPads. In this case, the teacher-in-charge will manage
the children while they collect, use and return their iPads.
How will the iPads be stored at school?
Students will store their iPad in the classroom in their desk tray along with other
Will children take their iPads home each day?
In the beginning, teachers will ask students to demonstrate due care and
attention and a gradual release of responsibility will be managed. A licence
system has been suggested to operate, so that as students become proficient,
more responsibility will be awarded to them. The end goal is for them to take
them to and from school every day and this should occur approximately within
a month from receipt of their iPad.
How will students keep the iPads charged?
When the system is in full swing, it will be the responsibility of the students to
charge them every night.
What happens if a student forgets to charge the iPad or leaves the iPad at
There will be facilities in the classroom for this misfortune and like leaving
books or homework at home, this situation will be managed similarly by the
classroom teacher. Repeated and deliberate misfortunes will be reported to
parents and assistance recruited.
Should I purchase a case for my child's iPad?
No, this is not required as the iPads will be issued with a Griffin Survivor Case.
Further information is available in the Appendix
What is the Lock Code?
This is a 4 digit code to lock and unlock access to the iPad. We suggest that this
be set at the last 4 digits of the student number. That way a teacher can unlock
after looking up the School system if the student happens to forget.
How will I identify my child’s iPad?
We suggest both of the following.
We will ask students to set their home screen with a photo of themselves
We also suggest and allow a removable sticker on the back of the iPad – on the
Griffin Case.
Will the iPad be at school or at home during holiday periods?
Once the probationary period has been completed from the classroom point of
view, then the iPad is able to move between school and home. It will not be
required for vacation periods, so can be in use by students. We want student to
use their iPads for lots of things including worthwhile hobbies. No doubt it will
assist with all sorts of holiday tasks and personal management and learning will
What is Edmodo?
Edmodo is a private, teacher-controlled learning space, where all
communication and student interaction is closely monitored by the teacher.
Importantly, there is no direct student-to-student messaging on Edmodo – a
feature designed to prohibit cyber-bullying in any degree.
On Edmodo students will be able to:
 talk to the teacher and ask questions about work from home;
 talk with the rest of the class and share ideas about class work from
anywhere at any time;
 share files and resources amongst the teacher and other students in the
 keep track of important due dates, events and tasks;
 receive and hand-in assignment tasks electronically (in some
Students can access Edmodo from any computer or iPad at home or at school
(e.g. in the library or technology labs or classroom computers). Edmodo can
also be accessed via an internet-capable mobile phone using the phone’s web
browser or the downloadable Edmodo phone application.
School Management Why were we not asked to simply purchase our own iPad? Bring your Own
Device (BYOD) like some other schools are doing?
As a Primary school, we wanted to maintain some level of management and
control given the age of our students. We have reached a compromise in that
parents and school share in the management of the iPads. All iPads are the
same version and have the same features and Apps. There are also some
significant advantages in managing the iPads in this way.
The College provides
 All educational apps ready for loading free of charge after the receipt of
the iPad.
 Any further Apps required by teachers for learning purposes will be
loaded as required with no further cost to parents.
 Seamless wireless updates to school own and installed apps
 Internet filtering at school
 Interactive Data Projectors and Apple TVs in every classroom
 Savings on purchase of some textbooks already eg Dictionary, Atlas and
 Infrastructure and Bandwidth upgrades as necessary
 ICT department support in class and Helpdesk Support Assistance
What if I have already purchased an iPad?
Knowledge of the iPad program has been publicized quite heavily. As this iPad
is part of the one to one program, it is essential that each student has their own
and that it is available at school for use every day. Other iPads and devices can
be shared by the family. This iPad is primarily to assist the student with their
learning and for the next two years, it is the property of the student.
Why a 64 GB iPad?
Many of the student iPads in the College presently are 16 GB devices and we
have found that the Apps occupy much of the storage on the iPad, so a 64GB
device allows a good amount of room for storage. The 32GB model is no longer
What is an App?
An “App” is an abbreviation for application. An App is a piece of software. It
can run on the Internet, on your computer, or on your iPad, iPhone or other
electronic device.
Should I purchase an AppleCare Protection Plan?
No, the rental agreement has been so financed to include an AppleCare
Protection Plan and provides an extra year of warranty and 24/7 telephone
support for a full two years. Some families may find these facilities useful.
Further information is available on page 16.
Will internet access be filtered?
Yes. The College uses Net Box Blue to filter internet access. We also have the
capacity to control internet access by year level and group. All internet access
via our network is routed through our filter. It is worth noting that no filter
system is perfect given the dynamic nature of the internet. The filtering
definitions for our system are constantly updated.
What about filtering while the iPad is not at School?
We suggest parents put in safeguards and protection about appropriate use of
the iPad at home and elsewhere. Parents may want to consider third party
options like the Cybersafe247 product. Ultimately, outside of school, it’s the
parents’ responsibility for filtering. There are a number of solutions that offer
families filtering at home.
What are the advantages of using Apps?
For children, one of the distinct advantages of using Apps is that the programs
are more defined to achieve a specific task and they are generally reliable. They
possess an integrity within themselves and do not have multifarious options and
distractions, so in a sense, the Apps are very easy to use. They are intuitive also,
which means that they second guess the response of the user and make their use
quite simple. They are not text heavy on commands and instructions, so are very
popular for use with children.
Where software was once used and written to accommodate users wanting to
perform a wide array of tasks, apps are more one dimensional. The Apps
developed by Apple are certified and tested and only released through the Apple
Store. In this way many of the problems are eradicated. Android and windows
apps are not placed under the same scrutiny.
How will new Apps be loaded onto the iPad?
There are two ways
1. Once an iTunes account has been properly established, parents will be
required to access the Genesis App Store and download all the Apps prepurchased in volume for the iPads by the College.
2. Parents may then load additional Apps by gifting Apps from a different
iTunes account to the student account.
How will the iTunes password work?
This is parent controlled. We do not require this for the school side of the iPad
What if the child forgets the password?
The child should not have knowledge of the password. In this way, no unwanted
purchases can occur and you as parents control any additional Apps loaded onto
the iPad.
How will Apps be updated?
Apps would be updated wirelessly whether or not the iPad is at home or at
school. If the iPad need to be completely reset, then all Apps can be reinstated
by the school from the school side and from iTunes on the parent home front.
Content may be lost if not backed up.
How will my child print their work?
At this stage we have not invested in wireless printers for classrooms although
these are available on the market. Generally we believe that we will see demand
for printing decrease as content is always available. We are moving away from
a text based paradigm although there will always be the need for some printing.
Printing is available in all laboratories and perhaps at home as well. At worst,
mail the item to be printed to a device where there is a printer attached. Student
work can be saved on the College’s network in the own “H” drive and accessed
from a PC in the laboratory. From there it can easily be printed.
Will I be able to still access the technology Laboratories?
Yes in Primary, lessons will continue in the Lab with the Specialist Computer
teacher. With greater levels of interoperability between platforms and devices,
literacy in a range of environments will become important for the future. We
believe that by continuing in a range of mediums and technologies that we are
developing 21st Century technologies. Who knows what technologies the jobs of
the future will demand of their employees to adapt to in the occupations of the
Why does my child need an email account?
All students from Years 3 to 6 will have email accounts? At present students
from Years 4 to 6 have email accounts.
Alternative Devices Was the iPad Mini considered?
Yes, the price was attractive but was dismissed for the small screen. Generally,
minis are preferred by adults and the screen size is too small for children and for
educational use. The iPad screen size is similar to a textbook and the larger
screens are used for drawing, sketching and work with graphic organisers. The
larger screen is also more attractive for video and the use of iBooks.
Were other tablets considered? For example, Android – Windows
Yes, but for a number of reasons as outlined on the evening and below, the
Apple iPad was the device of choice for the primary aged years.
Some reasons are
 There is anywhere, anytime access to current information that contains
text, sound, images and interactivity. Information is represented with rich
multimedia and data visualisation techniques.
 A 10 hour battery life means the iPad can be used throughout the entire
school day.
 The instant startup of the iPad means greater use of class time for
 Light and portable, easily carried in the school bag and to and from class.
 Users to date are finding that through the use of different Apps, students
are able to choose the type of product they construct to demonstrate their
 The iPad is a personal device and reasonably costed to act as a 1 to 1,
anywhere, anytime learning device.
 The abundance of Apps and access to information on a vast range of
topics allows students to pursue areas they are interested in learning about.
 Notes can be kept in one spot, commented on and available anywhere.
 The touch interface correlates to the technology students use in their
everyday life and allows a high level of interactivity.
 Heavy schoolbooks could in time be replaced by virtual eBooks and these
can be updated in a timely fashion. Documents and tasks can be uploaded
to iBooks by the teacher and downloaded onto the iPad by the student and
vice versa. Texts and documents can be annotated and commented on by
multiple students and teachers.
Some further reasons are:
 The iPad is an intuitive device with minimal technical support required.
 The iPad can be used with peripherals. For example the iPad can be
slotted into a case which connects to a full size keyboard for extended
periods of writing. There are also a number of other docking options
which provide access to a full sixed keyboard.
 Voice recognition Apps can also be useful for inputting large amounts of
text and is another option worth investigating.
 Less of an emphasis on technical use – knowing big programs and
emphasis on easy use
 Time is spent not learning the technology but learning with technology –
technology is in the background as a tool to assist the learning
 Suits collaborative learning - less intrusive – less bulky
 Can link through Apple TV to Data projector or LCD screen
 Student Assessment and tracking
 Video/Camera – multi-modal learning
 Good for personalised and differentiated learning
 Connects with home and school – ease of transit
 Empowers children – reverse teaching
 Ownership of learning. – not just excitement but learning and thinking and
solving problems and being creative. All new learning for students.
What are some misconceptions about the iPad? The iPad is really a great device for consumption but it is not designed for
serious work!
The iWork applications are designed to do serious work in a multimedia format.
The Microsoft suite of Word, Power Point, and Excel are all available for iPad
as well as Apple’s own similar products Pages, Numbers and Keynote. Data is
interchangeable between programs. Other iWork applications are leading edge
technologies. iPhoto, iMovie, iBooks and iTunesU (University) are excellent
They do not have a proper keyboard!
Yes true, but ask the students. They do not see this as a problem generally and
the amount of text being produced is changing due to the multimedia formats
being used to deliver work and display learning. A blue tooth keyboard is
available as an add-on if this is necessary. The iPad is not a Laptop or a PC.
Different devices have different uses.
The iPad lacks storage space
Yes but with cloud based storage and the fast wireless interchange of data, this
is not a problem. Microsoft OneDrive gives students 1 TB -one Terabyte, 1000
GB of storage in the Cloud, available anywhere anytime, not located on a hard
disk at home and inaccessible. A Terabyte could hold 1,000 copies of the
Encyclopedia Britannica. Ten Terabytes could hold the printed collection of the
Library of Congress. That's a lot of data. Additionally, students have access
through an app preloaded on the school side of the iPad to their own “H” drive
here on the network for easy access and retrieval of files.
Home Management of iPad Who is responsible for proper and correct use of the iPad after School?
You as parents and the child must be responsible for the device. We suggest
that the device is charged overnight and not stored in the child’s bedroom. In
fact, the rules for use at home need to be clearly defined. Some rules about
where, when and how much screen time, must be discussed with children.
More of this will be discussed closer to the launch. Here are some general
What is Safe and Responsible Use?
The wireless capacity of iPads enables students to access the internet for
information and research and to connect with their peers to communicate and
collaborate. With this increased capacity to connect, comes an increased need
for students to understand the ethical and legal (including privacy and
copyright) considerations for safe and responsible behaviour online.
When not in use, iPads should be kept secure and out of sight. It is
recommended that students carry their iPads in their schoolbag when travelling
to and from school. And that they do not use them when travelling to and from
What are some ideas to start with?
 You don’t need good computer skills to help your child learn to use their
iPad. Your interest and encouragement are more important than computer
 Encourage your child to keep their iPad in its protective case. Don’t put
heavy books on top of the iPad when it is in the schoolbag or on a desk.
 Remind your child to recharge their iPad overnight to ensure it is ready
for each school day.
 Supervise use at home by ensuring iPads are used in family areas rather
than bedrooms.
 Consider setting screen time limits to avoid overuse.
Talk to your school if any issues arise.
Will my child be able to load apps on the iPad?
Technically, no. Parents will have to manage and supervise that as it requires
an adult to own the account and payments are sometimes involved.
A child must be 13 years of age to operate an iTunes account. We are sharing
the iPad management with the parent of each child so that the Apps required for
educational use will be loaded and maintained by the College through its
management system.
The iTunes account needs to be set up under one of the parent’s names and
administered by them. This will be further explained on Launch Day. Parents
will be able to load Apps onto the iPad for their children to use.
Will my child be able to use the iPad after school in the collection and drop
off zone or bus stop?
No. Children should be watching for parents and similar to break time, laptops
and iPads are not to be used unless under supervision of a teacher. If students
are working in the Library or a classroom in a club or cocurricular activity, then
of course these are exceptions. Students are obviously under supervision. The
iPad will need a wireless network to also work effectively.
Will “In Apps” purchasing be available?
No, this is one feature that will be overridden by the School Mobile Device
Management (MDM) System.
Will other features of the iPad be overridden by the School MDM settings?
Yes to some degree. Changes to the operating system are rolled out from time to
time and new features may require some limiting. For example, “In Apps
purchasing” is a good example.
What happens if I lose my iPad?
This is an insurance claim and the College will have some spares to borrow
until the iPad is replaced. An excess is applicable in all instances of loss, theft
and accidental damage.
What if the battery dies?
If this is a manufacturer’s fault, that is, poor battery, then this is covered by
AppleCare warranty. If the student has failed to charge it overnight then limited
charging facilities will be available in the classroom.
How can I do my work at home if I do not have WiFi?
As part of this program, there is an assumption that homes will have WiFi
access, but if this is not the case, then WiFi is freely available at a number of
other sites. Not all work requires internet access and off-line work in some
programs is still available.
Ideas to Assist Home Management
The iPads have been set up to allow for both School and Private use but we
need to differentiate clearly between the two spheres. Overlapping will cause
much confusion, so we make a few suggestions for managing this below.
Adding Other Apps
Families can add Apps into a "Home Folder" and children can use them on
weekends or when granted permission by parents. These Apps will not be
allowed to be used at School and students must not attempt to do so. They are
for private use only. Parents will be required to use the password. This needs to
be secure and used only by parents to load new Apps. We encourage hobbies
and interests rather than silly or fun games. Our overarching philosophy is that
the iPad is a “tool” for learning.
Facetime at the moment will have limited use at School and we suggest that it
has limited use at home and for perhaps extended family only, not friends. At
school, a very useful application of this App may be a connection to another
school or an “expert” in the field of Science perhaps. A sensible rule is “No
Face Time or Skype unless a parent is in the frame”
Email and Messaging
Email is a simple tool that teachers use in class in order to send and receive
work to the iPads. It does mean that students need to learn to be responsible
with email usage. For example, just because students can email the Principal
doesn't mean they should. This does take some time but we walk the students
through these things.
Email will not be used to pass personal comments but for work purposes only.
On rare occasions, students may email work, student to student and this is a
strong collaborative feature. Again, we will proceed slowly on this front
endeavouring to ensure that education and responsible use by students develops
together. (In Year 5, staff may employ the use of Edmodo for similar purposes)
These guidelines also apply to the use of Messages. One possibility is to link the
student email to a home/personal account so you as a parent can see if Spam
emails, or similar arrive.
Email and messaging is under the control of the school and can be disabled if
absolutely necessary in cases of constant abuse. Parents are also advised that
emailing / messaging their child communications during the school day is
against school policy.
Where does the iPad live whilst at School ?
We do ask that parents separate School and Private use and therefore do not
communicate with students during the day and certainly not for important
messages. This practice has the potential to be very distracting and confuses the
two spheres of use, Private and School.
We are endeavouring to create an environment at school for educational
purposes and whilst there are strong organisational features on the iPad, this
might be a little overwhelming for young students and teachers as we establish
routines. When iPads are not being used, they will be stored in desks and turned
off. We do not want a scenario where children are checking their iPad every
two minutes for incoming communication. We all have more important things
to be doing in school time. Please continue to contact Student Reception for the
usual messages to be relayed.
Where does the iPad live whilst at Home?
Have a bedtime for the iPad, a particular time at night- vary according to age.
Year 3 maybe 7.00pm and Year 5 maybe 8.00pm. Have a particular place for
the iPad, its home ( not the bedroom) The iPad may for instance, be put on the
kitchen bench / lounge coffee table face down ( turned off) and on charge if
needed overnight and every night whilst at home. We strongly suggest that
there are no iPads in bedrooms at any time. All homework (with iPads) should
be done at the desk/table where an adult is in some level of supervision or
proximity. Children need to know that all material stored on the iPad will be
open to scrutiny – nothing is secret.
Photos / Videos
This is an area that requires vigilant supervision as there are no filters or screens
on photos. Selfies are popular and so too are rudies, nudies and the like. The
creation of family albums are a positive way to use the camera capabilities.
Shared photo streams are another.
By limiting the recreational time spent on the iPad, parents will better control
any misuse. Please make it perfectly clear that the child will lose the privilege
both at home and at school for any misuse. Encourage the responsible use of
this learning tool.
Costs What are the costs of the rental agreement?
Apple Financial Services has sought finance through the Bank of Queensland
and set up a Master Rental Agreement ( MRA) with Genesis College for the
total value of the purchase which parents will meet over 8 payments The
payments include the provision of an iPad Air , Apple Care Warranty Plus, and
a protective case.
2014 Rental amount per term
2014 Total Cost
The 2015 Apple iPad cost is currently unavailable as the new iPad Air 2 is due to
replace the iPad Air. There are changes to the Apple Care Agreement as well and costs.
We estimate these to be similar to 2014 but until we know the details of the changes we
can’t fully estimate. These will be detailed in the fee schedule due out later in the year.
How are the costs paid?
Your Fees Statement will include the termly fee as suggested, above. This will
then be paid with the school fees.
What about the Bond?
A security deposit of $150.00 is charged per child up to two children in a family
Minimum $150.00 and Maximum $300. 00, irrespective of the type of device
being offered under the College ICT Plan.
We have paid a bond already. Do we need to pay this again?
You may, if it is the second child. The bond is a minimum of $150.00 for one
child and a maximum of $300.00 for two or more children with rental
agreements on either an iPad or Laptop. This acts like a security deposit and is
refunded on leaving, assuming the technologies are in good working order or at
the completion of Year 12.
Will there be more costs involved with the iPads?
No, apart from an Warranty claim where there is an excess of $65, the only
additional costs may be any iBooks required for 2015 which may be listed on
the Textbook list and any apps that you choose to load for your child.
What happens at the end of the rental agreement?
As the agreement is a rental, the equipment is returned. If parents are interested
in purchasing the iPad, then a fair market value is applied and parents can
purchase the iPad for further private use. All school owned Apps would be
removed. Parents would move to the next agreement depending of the year level
of their child. In most of these agreements, very few parents opt to purchase at
the end of the lease as technology is rapidly changing with improved
functionality and new versions are substantially more desirable.
Storage and Access How much storage space will I have on the iPad?
A 32GB iPad has been acquired for rental and approximately half that space
will be taken for Apps, allowing plenty of storage.
Where can I access more storage?
Students will have access through Office 365, which the school
provides, allowing for up to one Terabyte or 1000 GB of data
storage, and more if families choose to link to other Cloud based
storage capacities.
Will I be able to save and access my School H DRIVE?
Yes, with an App “Acronis Access”, the student will have access
to their Genesis H drive to save and also retrieve documents.
Will I have an email address?
Yes this will be necessary for exchanging and sharing information
and will be set up on the Genesis network following the usual
How will I transfer files between devices?
Emailing files, storing files on the Genesis H drive, One Drive and drop box are
three different ways to get started.
Physiological Questions Will iPads promote poor posture?
Poor posture and associated strain are generally the product of fixed body
position for an extended period of time. Desktop computers and laptops are
more likely to cause strain because they control posture. iPads are more mobile
and light, which means they can be used with a wider variety of postures. It is
easier to shift positions while remaining engaged.
Will iPads cause eye strain?
Looking at any screen (computer, TV or iPad) for a long period of time without
resting your eyes may cause eye strain. This is commonly called computer
vision syndrome and relates to computer and laptop monitors. Using iPads
potentially reduces the prospect of computer vision syndrome in the following
 Due to its mobile nature, the chance of staring at a fixed focal length for
an extended period of time is reduced.
 The brightness of the screen can easily be adjusted to match the lighting
 It is easy to tilt the iPad or change body position to reduce glare.
The iPad Air comes with a retina display which may help this issue.
Class teachers will make children aware of common sense procedures relating
to screen time within the first few weeks at the beginning of the school year to
raise awareness of the importance of reducing eye strain using a simple guide:
after 20 minutes, take a break for 20 seconds and look at something across the
If you have concerns about your child's vision, please consult an optometrist.
What do you advise about the use of headphones?
Yes they are a great idea and students will already have them from their existing
Computer lessons. As a general rule, the volume levels of headphones should
be low enough to hear another person speaking at normal levels when standing
one metre away. Having earphones assists with concentration when listening to
audio files or videos. The volume for music can be limited on the iPad via
Settings > Music > Volume Limit.
What about the concerns expressed about total screen time?
As educationalists, we are also concerned about this and believe in balance.
Manual skills of cutting, drawing, painting and handwriting are all still vital and
necessary and are not about to be thrown out with the bathwater. HPE, Sport
Dance, Drama and Music all provide a balance and we ask that parents do the
same with after school hours activities.
Will my child still learn how to hand write in Junior School?
Yes. iPads will not replace handwriting in the Junior school. In the Middle and
Senior Schools, the mode of communication used will depend on the learning
Do I need to purchase a stylus?
Styluses will not be needed for school and are generally not encouraged by
Does my child need a bluetooth keyboard for his/her iPad?
This is not a requirement. Parents are welcome to purchase one for home if they
wish. It is worth noting, we will still have computers with keyboards and
general computer skills will still be taught alongside the classroom integration
of iPads.
Will my child need to learn to type?
Keyboard skills will still be taught in computing subjects although we do not
insist on mastery of touch typing at this stage. We welcome parental attempts to
achieve this but the demands on our already crowded curriculum do not allow
us the time to focus on this single skill.
Additionally, students have commented that they find using the split on-screen
keyboard quite efficient once they developed the relevant skills. New iPads also
include a feature that allows the user to dictate (voice-to-text in any App). The
accuracy of this feature is constantly improving and seems to be the way of the
There have been concerns expressed about WiFi exposure with school
networks. What is your view on this?
Yes we are aware of this and will monitor along with Governments who also
share this same concern as this is the way of the future. This is another good
reason to limit screen time and provide balance in a child’s daily routine. It’s
also useful if the iPad is not used for long periods on the child’s lap for reasons
similar to the use of cell phones near ears and brain cells. Again moderate and
not sustained periods of exposure are advisable.
What will happen on launch day?
Parents will collect the iPad from school, sign the agreement and receive
information about Policies and Insurance and then parents will be asked to set
up a non-credit card account in the student’s email address. A strict protocol
needs to be followed here as we share the management of the iPad, so
instructions will be precise and must be followed. Students will then bring their
iPad to school on the first day as they would any tool to assist in the learning
We plan to have after school sessions during the first week to assist parents that
have had trouble setting up their iPads. Location and Times will be advertised
on launch day.
What does the AppleCare+ Warranty cover? Every iPad comes with one year of hardware repair coverage through its
limited warranty and up to 90 days of complimentary support.
AppleCare+ for iPad extends your coverage to two years from the original
purchase date of your iPad and adds up to two incidents of accidental
damage coverage, each subject to a $65 service fee plus applicable tax.
Because Apple designs the iPad, iOS, and many applications, the iPad is a truly
integrated system, and only AppleCare+ provides one-stop service and support
from Apple experts, so most issues can be resolved in a single call.2
 Direct
access to Apple experts
 Mail-in repair3: Mail in your iPad using a prepaid shipping box provided
by Apple
 Carry-in repair3: Take your iPad to an Apple Retail Store or other Apple
Authorized Service Provider
 Express Replacement Service
Apple hardware coverage
AppleCare+ provides repair or replacement coverage, both parts and labour,
from Apple-authorized technicians. Service coverage includes the following:
 Your
 Battery
 AirPort
 Included USB cable and power adapter
 Coverage for up to two incidents of accidental damage from handling of
your iPad, each subject to a $49 service fee plus applicable tax.
Software support included
Whether you’re sitting in the comfort of your home or office or on the go, you
can call and get direct access to Apple experts for questions on a wide range of
topics, including:
 Using
iOS and iCloud
 Connecting to wireless networks
 Questions about FaceTime, Keynote, Numbers, Pages, and other Applebranded iPad Apps
Protective Griffin Case – Supplied with the iPad Do you want optimum protection possible for your iPad?
Ridiculously over-engineered? Or the perfect case for your iPad no matter
where you're headed?
By far the Griffin Survivor
Case is the most protective case
ever built. The Survivor covers
absolutely everything on your
iPad except the front-facing
camera. Well designed detents
built into the case's rubber
material help locate iPad
buttons. Specially made tabs
indicate areas where you can
pull away the rubber coverings to expose iPad ports, switches, rear camera,
microphone and speaker.
The Griffin Survivor covers everything on the iPad and clearly offers excellent
protection against bad weather and accidental spills. If you plan to use your
Survivor for hard duty or camping travel or perhaps you'd like to keep your iPad
safe from the curious fingers of a 2 year old, this is the case for you.
Tested and certified to meet or exceed US Department of Defense Standard
810F, Griffin's Survivor Military-Duty Case is designed from the inside out to
protect your iPad from extreme conditions ... dirt, sand, rain, shock, vibration
and a host of other environmental factors.
Survivor is built on a shatter-resistant polycarbonate frame clad in rugged,
shock absorbing silicone. A built-in screen protector seals your Multi-Touch
display from the outside environment, while hinged plugs seal the dock
connector, camera lens, headphone port, hold switch and volume controls. The
included stand clips on, then folds open for landscape viewing and typing.
Survivor is independently tested and verified to meet or exceed environmental
testing standards for blown rain, blown dust and grit, vibration, shock,
temperature and humidity.
The iPad will be supplied on Launch Day with the Protective case to be
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