Goldney Guide - University of Bristol

Goldney Guide - University of Bristol
Goldney Hall
Guide
Welcome to your new home. This guide will help make your stay in our
accommodation as happy and successful as possible. This information is for
Goldney Hall, and should be used with the Handbook, which contains general
rules and regulations of living in a University owned residence. Please read this
guide now and keep it for reference throughout your year in Hall.
Contact
Goldney Hall, Lower Clifton Hill, Bristol, BS8 1BH
Tel: ++ 44 (0)117 903 4880
Student Administration: Karen Ireland ([email protected])
1
The Essentials
Who to call in an emergency:
PERSON AVAILABLE
Maintenance Issues,
Accident and Emergency:
Samantha Norcliffe
Accommodation Manager
Pastoral Care/Support,
Accident and Emergency:
Karen Ireland
Student Support
Administrator (SSA)
Out of Hours Pastoral,
Maintenance, Accident and
Emergency:
Senior Resident on duty
MIDNIGHT – 8AM, ALL
ISSUES:
Security Office
(accident and emergency)
AVAILABILITY
8am - 4pm (Mon-Fri)
9.00am - 5.00pm (Mon-Thurs)
6pm – midnight, term time (MonFri)
9am – midnight, term time
(Sat/Sun)
9am – midnight, vacation time
Midnight - 8am
LOCATION
TELEPHONE
Accommodation
Office, Linbury
Court front
office
0117 903 4876
SSA Office,
Linbury Court
rear office
0117 903 4880
Goldney Hall
flats
07788 916 106
Royal Fort
Lodge
0117 928 7848
(87848 internal)
EMERGENCIES
ONLY:
0117 3311223
(112233 internal)
(internal ext.
34876)
(internal ext.
34880)
Procedure in the event of a fire alarm
The Fire Assembly Point is on the lawns in front of Goldney House by the avenue of trees.
If the alarm goes off, you must evacuate the building immediately. Never assume it is a false alarm.
How to report a repair
To report a fault, request a repair or replacement item fill in the form for Goldney Hall, available at
bristol.ac.uk/accommodation/reporting-problems/repairs-replacements/.
2
Contents
Guide ....................................................................................................................................................... 1
The Essentials ..................................................................................................................................... 2
Introduction from the Warden ........................................................................................................... 4
Contacts .............................................................................................................................................. 5
Important information........................................................................................................................ 8
Absence .......................................................................................................................................... 8
Accidents and emergencies............................................................................................................ 8
Cleaning .......................................................................................................................................... 9
Communications ............................................................................................................................ 9
Fire................................................................................................................................................ 10
Flyposting ..................................................................................................................................... 10
Internet......................................................................................................................................... 10
Gardens and grounds ................................................................................................................... 10
Guests and visitors ....................................................................................................................... 11
Kitchens ........................................................................................................................................ 11
Laundry ......................................................................................................................................... 11
Lost keys ....................................................................................................................................... 11
Lost property ................................................................................................................................ 11
Mail............................................................................................................................................... 12
Letters and magazines:................................................................................................................. 12
Parcels and letters marked private .............................................................................................. 12
Neighbours ................................................................................................................................... 12
Noise............................................................................................................................................. 12
Personal safety and security ........................................................................................................ 12
Repairs .......................................................................................................................................... 13
Rubbish and recycling .................................................................................................................. 13
Security ......................................................................................................................................... 13
Smoking ........................................................................................................................................ 13
Storage ......................................................................................................................................... 13
Students with disabilities or special needs .................................................................................. 14
Telephone..................................................................................................................................... 14
Television...................................................................................................................................... 14
Travel and transport ......................................................................................................................... 14
Bicycles ......................................................................................................................................... 14
Car parking ................................................................................................................................... 15
What is provided in your residence .................................................................................................. 15
Life in Goldney Hall ........................................................................................................................... 15
Junior Common Room (JCR) ......................................................................................................... 16
Quad Areas ................................................................................................................................... 16
Bar ................................................................................................................................................ 17
Common Room ............................................................................................................................ 17
Library and music practice room .................................................................................................. 17
Reading and computer room ....................................................................................................... 17
Mahogany Parlour ........................................................................................................................ 18
Orangery....................................................................................................................................... 18
Sports at Goldney Hall .................................................................................................................. 18
Support for Students ........................................................................................................................ 18
3
Introduction from the Warden
Welcome to the Goldney community.
Congratulations on getting a place at the University of Bristol, and a place in Goldney Hall. Goldney
is a very special place. Not only does the Hall have a superb situation and environment, but it also
has an unrivalled reputation as a supportive, diverse and happy community. Unsurprisingly, it is in
great demand. Students enjoy their time at Goldney immensely. There is a strong and warm sense of
identity and it will quickly become your home away from home. Everyone leaves Goldney with great
memories and lifelong friendships; many simply do not want to leave at all. This loyalty and
fondness is the product of a distinctive ethos of trust, helpfulness and respect amongst the Goldney
community. We ask you to do your best to ensure this is maintained. This means getting involved
with the various activities in Hall, contributing to the community, looking after this special place, and
observing the Local Rules and Regulations which you will find in your accommodation handbook.
These rules are designed to ensure harmony within the Goldney community. We ask you to
familiarise yourself with how we operate before you arrive at Goldney, and to keep this guide in a
safe place for reference - it contains almost everything you will ever need to know about life at
Goldney.
The following pages also provide an introduction to the Goldney staff and Senior Residents. I feel
very privileged to have such a devoted, experienced and extremely friendly team to support you
through your time at Goldney. They are all wonderful people and will make your year very special.
It is a real pleasure to welcome you to Goldney Hall. I very much look forward to meeting you in
person and am sure you will have a productive and very enjoyable year.
Professor Leo Brady
Warden
4
Contacts
As a resident at Goldney Hall there are various people that can help you with any personal problems
you may be experiencing or with any problems you may be having with other residents. These are:
Hall Warden
The Warden, Professor Leo Brady, has overall responsibility for the running
of the Hall. He is always available to discuss any issues and problems, and
complex or more serious matters will usually be referred to him for decision.
Leo holds a senior academic post within the University and can often advise
and help with the academic/hall life interface. You should feel free to raise
issues either directly with him, or via other suggested pathways as described
below.
Leo can be contacted at most times via email ([email protected]) and is usually
available evenings during open-office hours as advertised (no appointment necessary). The
Warden’s office is at the top of the main stairs on the first floor in Goldney House. Alternatively, you
can book an appointment by contacting SSA Karen on [email protected] (or ring + 44
(0)11790 34880).
Deputy Warden
Matthew Grady is the Deputy Warden and lives in the first floor flat which can
be found up the stairwell by the cream back door of Goldney House. Matt
plays a key role in handling pastoral care and welfare matters within the Hall
and oversees the Senior Resident Team.
Matt can be contacted at any time via e-mail, and is available for meetings each
evening and at the weekends. Matt’s internal phone number is ext. 34881 and
his email address is [email protected]
Student Support Administrator
Karen Ireland is the Student Support Administrator. Karen’s office is the rear
section of the Hall Office, just inside the Residents’ entrance. She plays a key
role in handling pastoral and welfare matters within the Hall and is available to
provide a listening ear for any personal problems residents may be
experiencing.
Karen is available Monday to Thursday 9.00am - 5.00pm. Her email address is
[email protected] and her internal phone number is ext. 34880.
Accommodation Manager
Samantha Norcliffe is the Accommodation Manager for Goldney Hall. She deals
with any issues with accommodation maintenance and cleaning issues (Sam is
also a first-aider). Sam can be found in the front section of the Hall Office (next
to the post pigeon-holes). To speak to Sam you can pop in to the office Monday
to Friday 8am – 4pm or her email address is [email protected]
Her internal phone number is ext. 34876.
5
Senior Residents
At Goldney Hall there are seven Senior Residents. These are senior students appointed by the
Warden and Deputy Warden to ensure the smooth running of Hall life, to create an atmosphere
conducive to academic work and collective responsibility, and to help you with any personal
problems you may have. They are excellent sources of advice and information and participate fully in
the informal life of the Hall. Senior Residents are usually graduate students within the University
studying for higher degrees (usually masters or doctorates) and as such often have valuable
knowledge and experience within their own academic disciplines. They may therefore also be able to
provide you with generic and informal advice relating to your studies, in addition to their general
pastoral support. The Senior Resident team meets regularly together with the Warden and Deputy
Warden (this group is sometimes known collectively as the 'Senior Common Room') to discuss issues
of general note and/or concern. Please be aware that it is normal practice for the Senior Resident
team to share in confidence between themselves issues raised with them; confidentiality within the
team is assured. This ensures consistency of support for all members of the community.
Each resident is allocated a personal Senior Resident who you can turn to if you have something
troubling or concerning you. Your first group meetings with your Senior Resident will take place at
the Student Induction on the first day of term which all residents must attend. You will receive
information about the Student Induction in your arrival pack when you move into Goldney.
Photographs of the Senior Residents are also displayed inside the Residents’ entrance. The Senior
Residents follow an evening duty rota ensuring two Senior Residents are usually available and can be
contacted every evening. Details of which Senior Residents are on duty can be found on the window
of the Residence Lodge (also situated just inside the Residents' Entrance).
The Duty Senior Resident phone number is: 07788 916 106.
Your Senior Resident Team
Amber Bartlett
Cynthia Bors
Katerina
Charalambous
Audrey Reeves
James Stunt
Jack Firth
Alice Monypenny
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Other important numbers (please save these in your phone):





Duty senior resident
Security Office (emergencies)
Security Office (general enquiries)
Student Support Administrator
Deputy Warden
07788 916 106
0117 331 1223
0117 928 4878
0117 903 4880
0117 903 4881
7
Important information
Absence
For safety reasons it is very important that we know when you are away overnight in case there is a
fire or other emergency. To report your absence from your residence please complete the form for
Goldney Hall, which is available at: bristol.ac.uk/accommodation/report/.
Absence during vacations
Residents are entitled to remain in Hall during the Christmas and Easter vacations, but for safety and
security reasons you must inform the Student Support Administrator: 0117 903 4880 (ext. 34880) of
the dates you will be in your residence during the vacation periods. You will be reminded by email
just before the end of the autumn and spring terms.
Accidents and emergencies
All accident, emergencies, dangerous incidents or serious illness must be reported to the warden,
deputy warden, student support administrator, accommodations manager or senior resident. All
students should pay particular attention to communications issued by the University alerting
residents to the prevalence and symptoms of communicable diseases, in particular meningitis and
influenza.
PERSON AVAILABLE
AVAILABILITY
Samantha Norcliffe
Accommodation Manager
(accident and emergency)
8am - 4pm (Mon-Fri)
Karen Ireland
Student Support
Administrator
(accident and emergency)
(pastoral care support)
Senior Resident on duty
(accident and emergency)
(pastoral care support)
Security Office
(accident and emergency)
9.00am - 5.00pm (Mon-Thurs)
6pm - midnight term time (MonFri)
9am - midnight term time (Sat/Sun)
9am - midnight vacation time
(DO NOT contact after midnight
UNLESS a genuine emergency - eg.
fight, distraught resident etc.)
Midnight - 8am
LOCATION
TELEPHONE
Accommodation
Office, Linbury
Court front
office
SSA Office,
Linbury Court
rear office
internal ext.
34876
0117 903 4876
Goldney Hall
flats
07788 916 106
Royal Fort
Lodge
internal ext.
112233
0117 3311223
internal ext.
34880
0117 903 4880
First aiders:


Samantha Norcliffe, Accommodation Manager: 0117 903 4876 (internal ext. 34876)
Senior Residents: 07788 916 106
First aid boxes:
 Accommodation Manager’s Office (front office, Linbury Court),
 Bar,
 Orangery,
 The Residence Lodge.
8
Cleaning
For the sanity and health of your fellow residents, it is important that you keep your communal
areas clean and tidy. We strongly recommend that you agree a cleaning rota or system with your
fellow flat members.
The cleanliness of your flat is the responsibility of each flat member. As a flat you are jointly
responsible for:
 Removal of all rubbish and recycling from the flat to the bin store area daily.
 Ensuring that all washing-up (including drying and putting away) is completed daily.
 Ensuring that the kitchen surfaces are wiped down daily.
 Ensuring that all communal floor areas are kept clean and clear of possessions.
 Ensuring that the bathroom, shower room and toilet facilities within the flat are kept in a
reasonably hygienic condition so that they are pleasant for all flat members to use.
 Please note: you are solely responsible for keeping your individual bedrooms clean.
If a member of your flat is not cleaning up after themselves then the other flat members should
point this out to that flat member with a view to improving the situation. If the situation remains
unchanged then the problem can be raised as an issue for discussion with either that flat's Senior
Resident, or with the SSA Karen Ireland, or the Deputy Warden Matthew Grady. This could lead to a
flat meeting at which the Deputy Warden and/or Senior Resident would attend to discuss the issue.
You should not need to clean up after other flat members.
Failure to observe decent standards of cleanliness and hygiene will result in all members of that flat
being required to attend a meeting with the Deputy Warden and a Senior Resident. Should the
situation fail to improve following the flat meeting then each flat member may be expected to
attend a meeting with the Warden and will receive a Warden imposed fine of £10 payable at that
time. This process will be repeated should the situation still fail to improve.
Goldney Cleaners: The Goldney Cleaners maintain the fabric of the property only. They are not
expected to tidy up after the residents.
Please note: The Cleaners will not be able to clean the kitchen/bathroom/showers/toilets or
communal areas if these areas have not been left in a tidy state. This means that before the Cleaners
come all the flat members should ensure all the above bullet points have been carried out;
particularly disposal of rubbish and having clear surfaces in the kitchen. If the Cleaners are unable to
clean because the areas are not tidy then they will leave a note for the flat members in the kitchen
of that flat indicating the date that they will return. If when they return the areas are still not tidy
then a charge of £10 per flat member will be applicable. See your Goldney Handbook for further
information.
Communications
Information about news and events, and messages from the Hall Warden, Student Support
Administrator, Accommodation Manager and other members of staff within the University will be
sent to your University email address, so please remember to check this regularly. Information about
University events that you may be interested in will be put up outside the Student Support
Administrator's office by the pigeon holes. The Warden, Professor Leo Brady, can be contacted
directly via email ([email protected]) and is usually informally available evenings during
open-office hours as advertised (no appointment necessary). Alternatively, if you would prefer to
make an appointment to see Leo, please contact the Student Support Administrator, Karen Ireland,
in the Hall Office ([email protected]; 0117 903 4880 (internal ext. 34880) Monday to
Thursday 09:00 – 17:00.
9
Fire
Please ensure you have read the Handbook rules and regulations relating to fire safety. If the alarm
goes off, you must evacuate the building immediately and make sure that the Accommodation
Manager, Samantha Norcliffe (internal 34876), the SSA, Karen Ireland (internal ext. 34880), or the
duty Senior Resident (mobile 07788 916 106), or Deputy Warden, Matthew Grady (internal ext.
34881) are informed, so that they can deal with the matter and deactivate the alarm. Never assume
it is a false alarm. The Fire Assembly Point is: on the lawns in front of Goldney House by the
avenue of trees.
Fire alarm testing and drills
Fire alarms will be tested regularly and details are on posters in your residence. You do not need to
evacuate during a fire alarm test.
If you hear a fire alarm at any other time or if the fire alarm sounds continuously for more than 10
seconds you must evacuate the building immediately. Do not stop to collect possessions, check on
friends etc. Follow the instructions in your room or flat and go to the fire assembly point. Never
assume it is a false alarm.
Flyposting
Flyposting, or displaying promotional material without permission, is prohibited. Students are also
forbidden to promote non-University clubs (including the sale of tickets for a club whether or not at
a profit), or engage in other commercial activities, on residence grounds or premises. This does not
apply to the sale of tickets by members of a JCR for a JCR-approved event at a club.
Internet
Each study-bedroom in Goldney has wireless access and an internet connection point. ResNet
provides internet access for students living in University accommodation. Information about ResNet
is available at: bristol.ac.uk/it-services/advice/homeusers/resnet/.
Wireless internet access is available in all communal rooms in Goldney Hall and House, as well as
throughout the blocks.
Gardens and grounds
Please ensure you have read the Handbook rules and regulations relating to use of the Grounds and
gardens. Residents are encouraged to use and appreciate Goldney's historic grounds, especially
during the summer term. However, in order to keep these listed gardens in their appropriate
condition, and to maintain good relations with our neighbours, your use of the Hall grounds must be
considered and respectful.
 No activities are permitted in the grounds after 11pm or before 9am.
 In order to keep the grass in good condition no ball games are permitted on the lawns.
 Do not smoke on the lawns, or anywhere near or in Goldney House. Gather up all your
litter and take it away with you when you leave.
 Occasionally external events take place on the lawns in front of Goldney House, and in
the Orangery. Whilst such events are taking place please avoid these areas and use other
parts of the grounds.
 No gatherings should be held in the Bastion caverns, or on top of the Bastion.
 BBQs are not permitted, mainly for health and safety reasons, but also to protect the
lawns.
10
Guests and visitors
Please ensure you have read the Handbook information regarding guests and visitors.
You must not have overnight guests in the Accommodation except by permission of the Warden. It is
very important that we know who is in the residence in case there is a fire and for general good
practice.
To request a guest to stay please complete the form for Goldney Hall, giving two days’ notice:
bristol.ac.uk/accommodation/report/.
If a guest is very last minute and you are not able to get hold of Karen you must inform the Duty
Senior Resident.
Residents are restricted to one guest at a time, for a maximum of 2 nights and not more frequently
than once a fortnight, and are responsible for their guests' behaviour whilst they are staying at
Goldney, and also for the cost of the repair of any damage that their guest may cause. If a member
of your flat has a guest that causes a disturbance please inform either the duty Senior Resident
(mobile 07788 916 106), or University Security on internal ext. 112233, or report the matter to the
SSA on internal ext. 34880.
Please note: any guests who are under 16 must be accompanied at all times.
Kitchens
Here at Goldney each kitchen is provided with two fridge/freezers, two electric cookers, a
microwave, kettle and toaster. There is also a large table and sufficient chairs for all flat members to
eat together if they wish (birthdays, special occasions or just a good old Sunday roast!). Each flat also
has an iron and an ironing board provided.
See “What to Bring” section further down in this guide for more ideas on what you should bring.
Ideally all food should be stored in the top cupboards.
The University does not accept any liability for appliances brought in by residents. Any such
appliances may be inspected for safety by University staff and may be removed to storage if
considered dangerous. You are not permitted to use cooking appliances in your room, including
kettles.
Laundry
A launderette is situated to the side of K block. There are three washing machines and three tumble
dryers. New machines have been installed in the summer of 2014, the payment method is via a rechargeable pre-payment card. The cost of a wash is £2.20 and the cost of a tumble dry is £1.00.
Lost keys
Please look after your keys and do not loan them to others. If you lose your key please contact the
Student Support Administrator, Karen Ireland, who is based in the rear room of the Hall Office by the
Residents’ entrance. Karen will be able to issue you with a replacement key for which there is a
charge of £30.00. Outside of Karen’s hours, the Accommodation Manager Samantha or the Duty
Senior Resident can also issue you with a replacement key.
Lost property
Any items of lost property handed in are labelled and recorded. Check with the Hall Office or the
Porter on duty to see if your particular item has been logged. After 12 weeks items remaining
unclaimed are sent to a local charity. Stolen property should be reported to the Student Support
Administrator and a claim made through the block insurance
11
Mail
Letters and magazines: Letters and magazines can be collected from the pigeon-holes in the hallway
next to the Hall Office, by the Residents’ entrance, every day from the start of the autumn term until
the end of the summer term. The pigeon-holes are alphabetical – if you have a double barrelled
name it would be best to check each initial in case of confusion.
Parcels and letters marked private: To find out if you have a parcel or private letter you will need to
check the list that is put up on the notice board by the offices. Parcels and Private letters are held
securely at the Reception in Clifton Hill House where you will be able to collect them from 8am until
7pm, Monday to Friday and on Saturday mornings. Clifton Hill House is our neighbouring hall and
you will pass it daily. You will need your U-card for identification when collecting parcels and private
letters. Please note, you must use the address: Goldney Hall, Lower Clifton Hill, Bristol, BS8 1BH to
ensure your letters and parcels are correctly identified as ones belonging to Goldney residents.
Towards the end of the summer term it is important to redirect your post, either to your new
address or to your parent's address, as the Hall will only be able to retain post for those residents
who will be returning to Goldney for a further year.
Neighbours
The University takes its role as a good neighbour seriously. Residents in the halls are part of a wider
community and have a responsibility to ensure that our neighbours are able to enjoy their homes
and conduct their lives without aggravation, or disruption from our students individually, or
collectively.
Noise
Goldney is a diverse and friendly community in which we respect all of our fellow residents and
neighbours. This ethos can only be maintained with your full cooperation.
Loud music is not permitted anywhere at Goldney (unless it is at an organised event). If you wish to
play loud music in your room you will need to use a pair of headphones.
Meeting new friends and socialising is an important part of university life, but so is academic study.
Your fellow residents will invariably have examinations and work deadlines throughout the year, as
will you. Please be mindful at all times of others around you who may be studying. We ask that you
practice restraint and keep noise levels acceptable (to others) at all times. This is especially
important between the quiet hours of 11 pm and 9 am. Warden fines can and will be imposed for
anti-social behaviour and unacceptable noise.
Further, Goldney Hall is located in a high-density residential area. Please respect our neighbours,
with whom we wish to maintain good relations, and their right to peace and quiet. This is
particularly important when you are passing through the car park late at night; consider those that
may be asleep in the rooms close to the car-park and entrance gate! If you are asked to keep the
noise down by a neighbour please do so immediately.
Personal safety and security
All external doors to residential parts of the Hall are kept locked to discourage unwanted visitors. Be
vigilant and do not hold doors open to allow others to ‘tailgate’ you into any building. Similarly each
resident is encouraged to shut and lock their bedroom door at all times they are not in the room,
keeping their keys safe with them at all times.
12
Repairs
Please ensure you have read the Handbook rules and regulations relating to repairs.
How to report a repair
If any maintenance or repairs are needed to your accommodation, or if you become aware of any
pest control issues, you should complete the repairs form for Goldney Hall at
bristol.ac.uk/accommodation/reporting-problems/repairs-replacements/. Please do not report a
repair in any other way as it may not be dealt with. Arrangements for repair will be put in hand, via
the University’s Building Services. There is a 7-day timeframe for all planned maintenance.
If you would like to speak to someone about a maintenance issue, please see the Accommodation
Manager, Samantha Norcliffe, who is responsible for the team that maintains our buildings
([email protected], internal ext.34876).
Maintenance Staff: Kevin Smith and Alan Sanderson are the Hall's maintenance staff. They are very
helpful and friendly: please treat them with respect.
Rubbish and recycling
Please ensure you have read the Handbook rules and regulations relating to rubbish and recycling.
At Goldney Hall within the kitchen of each flat there are various containers for collecting recycling. It
is the responsibility of the residents of each flat to empty these containers into the appropriate bin.
The food waste, paper, tin, glass, cardboard and plastic recycling bins are located next to the
Laundrette by K block. Any other waste should be placed in the bins located opposite the entrance
to A block. Please DO NOT recycle glass after 10pm.
A reminder of what you can recycle:
Papers - Cardboard – Glass – Tins/Cans – Plastics – Food Waste – Clothes/Shoes
Security
Please ensure you have read the Handbook rules and regulations relating to security. Security
Services are important to us for keeping Goldney safe and secure. Mutual respect is expected
between security staff and residents. There are University security patrolmen on duty throughout
the day and night. If you have concerns about your flat or the Hall and grounds after midnight,
please do not hesitate to contact Security (non-emergency 0117 92 87848 (87848 from the phone in
your room); or 01173311223 (112233) in an emergency)
Smoking
Please ensure you have read the Handbook rules and regulations relating to smoking. The only
smoking areas in Goldney are under G block, in front of J Block and in the courtyard attached to the
Bar. If you do smoke outside then please ensure that you dispose of the extinguished cigarette butt
appropriately in the container provided.
Storage
Your contract with Goldney covers the Christmas and Easter vacations and so you may store your
belongings in your rooms whilst you are away; you must make sure your room is locked.
Goldney Hall does not have the facility to provide storage for student possessions during the
summer, with the exception of overseas students who have secured a Returners place for the
following academic year. Under these circumstances you can arrange to do so by contacting the
Student Support Administrator Karen Ireland ([email protected], internal ext. 34880).
13
Please note:
 Possessions are not insured by the University, students are responsible for arranging their
own insurance.
 The University is not liable for any loss or damage to possessions howsoever caused.
 The University has no duty of care in respect of stored possessions.
 Students must not store any flammable, dangerous or perishable items.
 University staff can inspect stored possessions at any time and this may include forcing open
suitcases or boxes if necessary.
 Any possessions not collected within six months will be considered abandoned and may be
disposed of, or sold, without further notice. Students may be charged for any disposal costs
and any proceeds after costs from a sale of goods will be donated to charity.
 Possessions may be stored in, or moved to, any storage space considered appropriate by the
University at any time.
Students with disabilities or special needs
If you have a disability or suffer ill health please contact Sam Norcliffe, Accommodation Manager,
within the first week of term to agree a personal evacuation plan.
Telephone
Each study-bedroom in Goldney has a telephone point and handset which can be used for incoming
calls – please do give your number to family and friends. Internal calls within the University use the
last 5 digits of any University listed telephone number (that all start with 0117) and these calls are
free of charge from the phone in your room.
Television
Each of the flat kitchens is equipped with a television aerial. Please note that you are responsible for
obtaining licences for television sets you bring to Goldney. Only one license is required for a
television in the kitchen and therefore all members of the flat can share the cost. You will also need
a licence if you watch television on your computer/laptop. For further information please go to:
tvlicensing.co.uk/.
Travel and transport
Bicycles
Goldney Hall does not accept liability for lost or stolen bikes and your Hall Insurance does not cover
bikes; therefore if you bring a bike with you to Bristol you will need to take additional cover for this:
bristol.ac.uk/secretary/insurance/information-for-students/
A bike shed is available for residents to use and you can obtain a key to the shed, in exchange for a
£10.00 deposit from the SSA Karen Ireland: 0117 903 4880 (ext. 34880). You may also store your
bike outside E block if you have a strong lock.
It is important that you do not keep bicycles anywhere other than these two areas so that they don't
cause an obstruction and contravene fire regulations. Bikes are strictly prohibited from resident's
rooms/flats.
Goldney Hall is a 15 minute walk away from the University precinct and so is easily accessible on foot
or by bike.
14
The University also offers free bicycle safety checks at the University’s Cycle Surgery. The surgery
takes place on the Precinct during the term time. More information about this service can be found
at: bristol.ac.uk/transportplan/transport/cycling/.
Bristol is Britain's first official 'cycling city'. Please take a look at Bristol City Council's website for
information about cycling in Bristol at: bristol.gov.uk/page/transport-and-streets/cycling.
Car parking
Bristol is a very congested city and so it is very important that students do not add to this by bringing
cars with them. The University policy is that all students and staff should consider walking, cycling
and use of public transport as your primary means of transport within Bristol. This is especially easy
for residents of Goldney Hall with its very central and convenient location. You really do not need a
car.
Please ensure you have read the Handbook rules and regulations relating to cars and parking.
Instructions for applying for a permit will be included in your e-induction.
There is very limited parking available at the Residences. The few spaces are allocated based on
need, for example to blue badge holders. You will only be considered for a space if you meet one or
more of the criteria.
The majority of on-street parking in and around Goldney Hall and the University Precinct area is
within Residential Parking Zones and is not available for students to use (apart from disabled
parking).
What is provided in your residence
Bedrooms – provided:
Bed, mattress and mattress cover, Wardrobe, Desk and chair, easy-chair and lamp, Bookshelves,
Curtains, sink with mirror and over-light.
Bedrooms – suggestions of what to bring:
Duvet, pillow, covers and sheets, towels, a laundry bag, a clothes horse, an extra lamp, hangars,
mirror, cushions and throws and a little rug to make it feel more homely? You’ll need to bring all
bathroom/toiletry stuff with you too, including toilet roll!
Kitchens – provided:
Cookers, Fridges, Freezers, Dining table and chairs, Storage cupboards, Kettles, Iron and ironing
board, Microwaves, Toasters, mop and bucket, dustpan and brush, hoover.
Kitchens – suggestions of what to bring:
Residents need to bring: cutlery, chopping board, sharp knife, wooden spoon, tin opener, plates,
mugs, glasses, saucepans, bin bags, tea towels, washing-up liquid, toilet paper and basic food
items for the first few days. You may also find it useful to bring a cheese grater, colander, wok,
corkscrew, plastic food container for food in the fridge and tin foil/cling film.
Life in Goldney Hall
As a new resident you may feel slightly apprehensive about meeting your flat mates, and you may
wonder how you are going to settle in. Experience shows that most of you will very quickly make
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new friends. For some it will take more time, but before long the vast majority of residents will feel
that Goldney is their home and a place where they can feel safe and secure. Below are some
suggestions for ensuring a smooth start to your new life at Goldney:
 Attend the various social occasions and other Junior Common Room (JCR) events that are
arranged within Goldney.
 Arrange for the residents within your flat to eat together perhaps once per week, taking it in
turns to cook, and to wash up, and split the cost of the ingredients between you.
 Residents need to be open and honest with each other and work together to create a good
community spirit. This includes respecting other’s rights to peace and quiet.
 If you, or another resident is feeling unwell please let either your Senior Resident, the duty
Senior Resident, or Student Support Administrator Karen Ireland know.
 Assist unwell flat mates by offering to purchase food items or medication, or make them a
sandwich or a drink.
 Talk to your Senior Resident, Student Support Administrator Karen Ireland, 0117 903 4880
(ext. 34880) or Deputy Warden Matthew Grady, 0117 903 4881 (ext. 34881) if you have any
problems, or if you have any concerns about another resident. They can provide a
confidential listening ear, and can also put you in touch with other members of the
University that can support or assist you.
Junior Common Room (JCR)
All residents are automatically part of the Junior Common Room, or JCR as it is abbreviated, but
when we talk about the JCR we are usually referring to the JCR Committee. The JCR Committee
elections process will begin around 4 weeks into the first term to replace last year's team who will
be organising the events and activities in Goldney until that point. Being a part of the JCR Committee
is a fun and rewarding experience and a great JCR can ensure that everyone's time in Goldney is truly
fantastic. We will be putting out lots of information about the various positions on the committee,
but if you want to know more then please contact Karen (SSA) or Matt (DW) and they can answer
your questions. This year’s JCR elected committee are:
JCR COMMITTEE OFFICER
NAME
PRESIDENT
Wes Williams
TECHNICAL SUPPORT
Tom Aird
TREASURER
Ellen Boyle
SPORT
Connor Cranfield
SECRETARY & COMMUNICATION
Sarah Fisher
EVENTS
Emelia Isaac
CHARITY & SUSTAINABILITY
Magnus Lee
ARTS
Shaun Wood
Quad Areas
You may use the quad areas by the flats for small, quiet, social gatherings between 9am and 11pm,
but remember to gather up all your litter and take it away with you when you leave. No ball games,
or water balloon/food throwing, is permitted in the quad areas.
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Bar
The bar is situated at the far end of Goldney House; there are 2 floors, both equipped with Wi-Fi and
available for study or socialising during the day (where you can play pool, table football etc. or use
the new electronic keyboard/drum kit for music practise) and open in the evenings for social
occasions. Events, such as open mic, theme nights and quizzes, are regularly held here during the
year. Please note that in legal terms this is a private club Bar for the use of Goldney and
Hillside/Woodside residents. A maximum of two guests may accompany a Goldney resident, but the
guests must be signed in, and the behaviour of the guests is the responsibility of that Goldney
resident during their time in Hall. All alcohol purchased in the Bar must be consumed only in the Bar
area and not taken outside (this rule is strictly enforced). Alcohol purchased elsewhere cannot be
brought into the Bar or into Goldney House. Glasses and bottles must not be brought up from the
flats or left immediately outside Goldney House. Under 18s must not purchase or consume alcohol
in Goldney Bar. Smoking is strictly confined to the Bar courtyard area and is therefore not permitted
in the doorway area immediately outside Goldney House. You will be informed when there is to be
an event in the bar and also of its opening times/days (please read your emails and check out the
Facebook page).
Common Room
This gorgeous sunny room is situated in Goldney House. It has beautiful views of the garden and is
equipped with Wi-Fi so can be used for study. It can also be used for small group gatherings or
watching TV.
Library and music practice room
This room is situated in Goldney House and houses a collection of books which residents are
encouraged to make use; they are for reference only and should not be removed. As with much else
in Goldney, the value of this facility depends on mutual trust: please ensure you use it responsibly.
Situated in this room is a grand piano, which may be used by residents for piano practice. This room
can also be used for playing other acoustic string and wind instruments. As a large number of people
are likely to wish to use the piano, no individual session should normally last longer than 30 minutes,
and no music should be played after 10.30pm. During the summer term this room will often be used
for quiet study. If you wish to play the piano in this room during the summer term please be
considerate of those that are studying in here. The general rule should be that studying in the
summer takes precedence over piano practice.
Throughout the year, outside of opening hours, the Bar areas can also be used for music practice,
but amplified instruments, such as an electric guitar, may not be played anywhere within the Hall.
Music practice rooms are available for you to book in the Students’ Union, which is only a 5 minute
walk away.
Reading and computer room
This is situated above the Hall Office, the staircase can be reached beyond the post pigeon-holes. It
is a lovely bright first floor room for personal study, which is set up with Wi-Fi and plenty of space in
which to use your laptops to work, and it is especially popular during the exam period. There are also
a number of PCs in the room and these are linked to a printer for when you need to print – please
note you will need to provide your own paper and have loaded credit on your account; for
information on this please see: bristol.ac.uk/it-services/applications/printing/.
This room also has a small kitchenette which you are welcome to use for drinks and snacks when you
are studying; you are responsible for clearing up after yourselves in there.
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Mahogany Parlour
The prestigious Mahogany Parlour in Goldney House is used for events such as wedding ceremonies
and conference group meetings. It is also used by the Goldney Senior Resident team for quiet study
and meetings and is, unfortunately, not available for residents to use.
Orangery
The Orangery is often used for JCR organised events, such as student plays, debates, recitals and
revues, as well as the Formal meals arranged for the Goldney Residents. The Orangery is also used
by external clients for wedding receptions and other events. These commercial activities are
essential for the finances of keeping the Hall and its grounds, which you will appreciate are
considerable. These activities are vital to ensure Goldney Hall remains available for both your and
future generations of Bristol students. If an external function is on in the Orangery please respect
the privacy of our guests and avoid that area.
Sports at Goldney Hall
The court facilities provided at Goldney Hall are for residents of Goldney, Hillside/Woodside and
Manor Hall only. Football/rugby is forbidden on the courts and lawns at Goldney.
Teams
Goldney has a great record of getting sporting teams going each year, usually netball, rugby and
football. Depending on level and commitment, this can either be high-quality and competitive, or
mainly just fun and friendship. Tennis tournaments have also been organised. If you would like to
get involved in a sporting activity then please contact the JCR President.
Netball and basketball
The tennis courts can also be used for playing basketball or netball. As these courts cut across both
of the tennis courts you must be respectful of keeping playing time down to a minimum if others are
waiting to play tennis. Games should not exceed an hour. If you cause damage to these courts you
will be charged for the cost of the repair. If you find that the courts are being used by non-residents
please contact a member of Hall staff.
Squash courts
Goldney residents have the use of a squash court in Clifton Hill House, which is the Hall of Residence
next door to Goldney Hall. To obtain the key to the squash court please contact the SSA, Karen
Ireland or the Accommodation Manager Samantha Norcliffe in the Hall offices; a £10.00 returnable
key deposit is required and the court can be used for a period of up to 2 hours.
Tennis
Within Goldney grounds, there are two tennis hard courts for residents of Goldney Hall,
Hillside/Woodside and Manor Hall to use. There is no booking system for these courts, which run on
a first-come-first-served basis but games should be kept to a one hour time limit. Please remember
to take away all of your litter from the tennis courts. It is not permitted to organise tournament that
involve groups of people from outside of the residents of Goldney, Hillside/Woodside and Manor
Hall. In the summer term, priority is given to tennis over netball and basketball.
Support for Students
Accommodation Office: bristol.ac.uk/accommodation/ 0117 954 6640.
For all accommodation inquiries and help with finding housing in your second year.
18
Student Services: bristol.ac.uk/studentservices/.
Comprises:
Multifaith Chaplaincy:
Disability Services:
Careers Service:
Student Counselling Service:
Students Health Service:
Vulnerable Students Support Service:
0117 954 6600
0117 331 0444
0117 928 8221
0117 954 6655
0117 330 2720
0117 331 0419
Student Funding Office: bristol.ac.uk/fees-funding/ 0117 331 7972.
Help with budgeting, bursaries, scholarships and loans.
International Office: bristol.ac.uk/international-office/ 0117 331 8591.
Help and support for international students.
Just Ask: bristolsu.org.uk/justask/ 0117 331 8634.
The Students Union service offering information, support and advice on student issues.
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