Promise Technology | FastTrak S150 | User manual | Promise Technology FastTrak S150 User manual

FASTTRAK S150 TX2PLUS
USER MANUAL
Version 1.3
FastTrak S150 TX2plus User Manual
Copyright
© 2003 Promise Technology, Inc.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office.
All other product names mentioned herein may be trademarks or registered
trademarks of their respective companies.
Important Data Protection Information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
ii
Contents
Chapter 1: Introduction........................................................................................ 1
FastTrak S150 TX2plus ............................................................................... 1
Promise Array Management Utility (PAM).................................................... 2
Key Features and Benefits ........................................................................... 3
Chapter 2: Installation ......................................................................................... 5
Unpacking Your FastTrak Card.................................................................... 5
Installing the FastTrak Card ......................................................................... 6
Installing the Hard Drives ............................................................................. 7
Creating Your Disk Array.............................................................................. 9
Creating a Performance Array ............................................................ 10
Creating a Security Array with New Drives ......................................... 11
Creating a Security Array with an Existing Data Drive ........................ 13
Creating a Security Array with Quick Initialization............................... 16
Chapter 3: Using FastBuild Configuration
Utility........................................... 19
Viewing FastTrak S150 TX2plus BIOS Screen .......................................... 19
Navigating the FastBuild Setup Menu ........................................................ 20
Using the Main Menu .......................................................................... 20
Creating Arrays Automatically .................................................................... 21
Optimize Array for ............................................................................... 21
Using a Hot Spare Drive ..................................................................... 23
Creating Multiple Disk Arrays.............................................................. 24
Viewing Drive Assignments........................................................................ 24
Manually Creating an Array........................................................................ 25
Selecting Array Type........................................................................... 26
Selecting Stripe Block ......................................................................... 26
Gigabyte Boundary ............................................................................. 27
Assigning Drive(s) to Array ................................................................. 28
Creating a Striped Array...................................................................... 28
Creating a Mirrored Array Using New Drives ...................................... 29
Adding Fault Tolerance to an Existing Drive ....................................... 30
Creating a Hot Spare Drive for Mirrored Arrays .................................. 33
How FastTrak S150 TX2plus Orders Arrays ....................................... 33
How FastTrak S150 TX2plus Saves Array Information....................... 33
Deleting an Array ....................................................................................... 34
Rebuilding a Mirrored Array ....................................................................... 36
Chapter 4: Installing Software Drivers ............................................................... 39
Windows XP Installation............................................................................. 40
Existing Windows XP Installation ............................................................... 41
Confirming Windows XP Driver Installation................................................ 41
New Windows 2000 Installation ................................................................. 42
Existing Windows 2000 Installation ............................................................ 43
Confirming Windows 2000 Driver Installation............................................. 43
New Windows ME Installation .................................................................... 44
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FastTrak S150 TX2plus User Manual
Existing Windows ME Installation............................................................... 45
Confirming Windows ME Driver Installation ............................................... 45
New Windows NT4.0 Installation................................................................ 46
Existing Windows NT4.0 Installation .......................................................... 47
Removing Driver from Windows NT4.0 ...................................................... 47
New Windows 98 Installation ..................................................................... 48
Existing Windows 98 Installation ................................................................ 49
Confirming Windows 98 Driver Installation................................................. 49
Chapter 5: Disk Array Concepts ........................................................................ 51
About FastTrak S150 TX2plus ................................................................... 51
About Adapter BIOS ........................................................................... 51
FastBuild Auto Menu Setup ................................................................ 51
Reserve Sector ................................................................................... 51
Disk Array Terms ....................................................................................... 52
Disk Array Description......................................................................... 52
Disk Array Member ............................................................................. 52
Disk Array Types................................................................................. 52
About RAID Levels..................................................................................... 53
Striping (RAID 0)................................................................................. 53
Mirroring (RAID 1)............................................................................... 54
Striping / Mirroring (RAID 0+1)............................................................ 56
About Dual Data Redundancy............................................................. 56
Chapter 6: Troubleshooting & Tips.................................................................... 57
Motherboard Issues ............................................................................ 57
System CMOS Issues ......................................................................... 58
Drive-Related Errors ........................................................................... 59
Operating System-Related Issues ...................................................... 62
Performance Tips................................................................................ 64
Appendix A: Frequently Asked Questions ......................................................... 67
Pre-Installation ........................................................................................... 67
Drive Issues ............................................................................................... 69
Installation Issues....................................................................................... 71
Post-Installation.......................................................................................... 71
Appendix B: Technical Support ......................................................................... 73
Technical Support Services........................................................................ 73
Limited Warranty ........................................................................................ 75
Disclaimer of other warranties............................................................. 75
Your Responsibilities........................................................................... 76
Returning Product for Repair...................................................................... 77
iv
Chapter 1: Introduction
Thank you for purchasing Promise Technology’s FastTrak S150 TX2plus RAID
controller card. The PC which you are using either already contains FastTrak
S150 TX2plus installed by a third-party or you have acquired a FastTrak S150
TX2plus retail product for your existing PC and plan to install the card yourself.
•
For PC owners wishing to install their FastTrak S150 TX2plus RAID
controller card, go to Chapter 2: Installation on page 5.
•
For PCs with a FastTrak S150 TX2plus RAID controller card already
installed, and you are experiencing any difficulties with the hard drive being
recognized by the card go to the Chapter 6: Troubleshooting on page 51.
•
If your operating system has crashed for some reason or you have
downloaded updated drivers from the Promise website (www.promise.com),
you may wish to reinstall software drivers for the FastTrak S150 TX2plus
RAID controller card. See Chapter 4: Installing Drivers on page 33.
FastTrak S150 TX2plus
Promise originally designed the FastTrak S150 TX2plus as a cost-effective, high
performance RAID controller card that adds performance and/or reliability to PC
desktops and/or servers using Serial ATA drives.
FastTrak S150 TX2plus has three independent data channels to support a
maximum of two Serial ATA drives and two Ultra ATA/133 drives. FastTrak S150
TX2plus supports:
•
Striping (RAID 0) – Identical drives can read and write data in parallel to
increase performance.
•
Mirroring (RAID 1) – Mirroring increases read performance through load
balancing and elevator sorting while creating a complete backup of your
files.
•
Striping / Mirroring (RAID 0+1) – Combining striping with mirroring offers
both high read/write performance and fault tolerance
A FastTrak S150 TX2plus striped array can double the sustained data transfer
rate of Serial ATA drives.
FastTrak S150 TX2plus offers fault tolerant, data redundancy for entry-level
network file servers or simply for desktop PC users wanting to continually protect
valuable data on their PC. Each model offers RAID 1 mirroring (for two drives)
and RAID 0+1 mirroring plus striping (for four drives) to protect data.
Should a drive that is part of a mirrored array fail, FastTrak S150 TX2plus uses
the mirrored drive (which contains identical data) to assume all data handling.
When a new replacement drive is later installed, FastTrak S150 TX2plus
rebuilds data to the new drive from the mirrored drive to restore fault tolerance.
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FastTrak S150 TX2plus User Manual
FastTrak S150 TX2plus bootable BIOS supports individual drives larger than
137 GB. With FAT32 and NTFS partitioning, the array can be addressed as one
large single volume.
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
Promise Array Management Utility (PAM)
The Promise Array Management (PAM) utility offers local and remote
management and monitoring of all FastTrak arrays that exist anywhere on a
network. Windows-based GUI provides email notification of all major
events/alarms, memory cache management, logging for NT/2000 servers, array
maintenance, rebuild, and access to all components in array (server, controller,
data channels, individual drives, and enclosure). For information on using PAM,
refer to the PAM User Manual, which is included on the CD that came with your
FastTrak S150 TX2plus. Or download it from the Promise website.
2
Chapter 1: Introduction
Key Features and Benefits
The following information offers an overview of the major features of your new
Promise FastTrak S150 TX2 plus.
Advanced Hardware Design
Features
Benefits
Supports 66MHz PCI bus
motherboards (automatically
backward compatible with
33MHz PCI slots)
Allows maximum data transfers of up to
266MB per second (133 MB/s in 33 MHz
slot) over the bus to dramatically reduce the
time to save and retrieve large files.
Supports:
data striping (RAID 0),
mirroring (RAID 1), and
striping/mirroring (RAID
0+1).
Due to ATA drive limitations,
RAID 1 arrays consisting of
a master and slave drive on
the parallel port are not
recommended.
Provides dramatic increase in drive
performance and/or fault tolerant options.
Offers performance customization and data
rebuilds from the BIOS menu.
Supports Serial ATA
Specification
Burst data transfer rates up to 150MB/sec
from Serial ATA drives to boost overall
system performance.
FastTrak S150 TX2 supports
Ultra DMA 6/5/4/3/2/1/0,
DMA 2/1/0
Burst data transfer rates up to 133MB/sec
from Ultra ATA/133 drives to boost overall
system performance.
Independent data channels
for Serial ATA drives
Drives can multiply their data transfer
performance when striped together and each
drive uses a separate data channel.
PCI Plug-n-Play, PCI
Interrupt sharing and
coexists with motherboard
IDE and SCSI controllers
Easy to install; supports 2 Serial ATA drives
and 2 Parallel ATA drives on the FastTrak
S150 TX2plus while still supporting 4 devices
on motherboard ATA controller.
Supports concurrent ATA
channel operation
Drive workload is distributed in parallel
between members of the array.
Supports IDE bus master
operation
Allows multitasking during disk transfers that
increase CPU efficiency. The CPU is free to
process tasks during IDE data transfers
through the PCI Bus to/from system memory.
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FastTrak S150 TX2plus User Manual
Utilizes FastBuild™
automenu from the FastTrak
S150 TX2plus onboard
BIOS
Has “Auto Setup” option for quick and easy
array builds.
Displays status and error
checking messages during
bootup
Notifies user of possible errors and allows for
recovery of mirrored drive arrays directly
from FastBuild™.
Employs the latest Promise
PCI Serial ATA ASIC
technology
Fully supports Serial ATA specifications with
150 MB/sec timing and CRC error-checking
at high speeds.
Mirroring supports automatic
background rebuilds
Fault tolerance can be restored automatically
without rebooting.
Compatibility
Features
Benefits
Complies with PCI v2.3
Local Bus standard
Provides highest level of hardware
compatibility.
Complies with SATA
Specification 1.0
Provides full compatibility with first
generation Serial ATA hard drives.
Compliant with PCI Bus
Master standard. PCI Bus
Master support
Provides 32-bit I/O, Bus Master, and Ultra
ATA performance for optimal system
performance.
Tested compatibility to
coexist with motherboards
that have integrated IDE
controllers
Improves system performance of new and
existing installations.
FastTrak S150 TX2 is
compatible with
Ultra ATA/133,
Ultra ATA/100
Works with newest and current IDE drive
specifications. Promise performs verification
testing with major drive manufacturers and
development partners.
Features LBA and Extended
Interrupt13 drive translation
in controller onboard BIOS
Breaks capacity barriers for support of drives
greater than 137 GB in capacity. Offers
flexible storage options for space demanding
applications.
4
Chapter 2: Installation
This section is designed to quickly get your FastTrak S150 TX2plus Serial ATA
RAID controller card up and running using the default settings, which will be
optimal for most users.
If you wish to modify any of the default settings, please refer to Chapter 3, page
15, Using FastBuild™ Configuration Utility.
Unpacking Your FastTrak Card
When you receive the FastTrak S150 TX2plus card, the package should contain
the items listed below:
•
•
•
•
•
•
•
FastTrak S150 TX2plus RAID Controller Card
Quick Start Guide
FastTrak S150 TX2plus driver diskette
Two internal 4-wire Serial ATA hard drive data cables
One internal 40-pin Parallel ATA data cable
One Y power splitter cable
CD with Drivers, Promise Array Management (PAM) utility, PAM User
Manual and FastTrak S150 TX2plus User Manual
If ANY of the contents are missing or appear to be damaged, please contact
your dealer or distributor immediately.
Warning
Before installing the adapter into an existing system, backup any
important or useful data. Failure to follow this accepted PC
practice could result in data loss.
Warning
The FastTrak S150 TX2plus Ultra ATA/Serial ATA RAID
Controller card, like other parts of your system, is subject to
damage by static electricity. Be sure that you’re properly
grounded (Promise recommends that you wear an anti-static
strap or touch a grounded object) and that you unplug your
system before installing FastTrak.
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FastTrak S150 TX2plus User Manual
Installing the FastTrak Card
The FastTrak TX2plus Serial ATA RAID card fits into any available PCI slot on
your PC’s motherboard (see Figure 1, below):
•
•
1.
32-bit PCI slot (must be PCI 2.2 or 2.3 compliant)
The 32-bit portion of a 64-bit PCI slot
Remove the cover of your system.
2.
Remove the inside slot cover of an available 32-bit PCI slot on the
motherboard.
3.
Install the FastTrak Serial ATA RAID card into the open slot (see Figure 1
below). Secure the bracket to the system’s frame.
4.
Attach your system case’s 2- or 4-pin LED cable to the LED connector on
the FastTrak S150 TX2plus RAID card (see Figure 2, on page 8). Make
sure that pin 1 on the connector is aligned with pin 1 of the cable.
5.
Fasten the controller card bracket to the system case (see below).
Figure 1.
Insert the FastTrak card into an open PCI slot
6
Chapter 2: Installation
Installing the Hard Drives
Important
If you wish to include your current bootable Serial ATA drive
using the Windows NT 4.0, Windows 2000, or Windows XP
operating system as part of a bootable Mirrored (RAID 1) array
on your FastTrak Serial ATA RAID card, do NOT connect the
hard drive to the FastTrak yet.
You MUST install the Windows NT4, 2000, or XP driver software
first onto this drive while it is still attached to your existing hard
drive controller.
The FastTrak Serial ATA RAID card supports up to two Serial ATA hard drives
and up to two Ultra ATA/133 drives. For optimal performance, install two
identical Serial ATA drives and two identical Ultra ATA drives of the same model
and capacity. The drives’ matched performance allows the array to function
better as a single drive.
If you are striping (RAID 0) for performance, use up to four new drives. If
mirroring (RAID 1) for protection, you can use two new drives OR use an
existing drive and a new drive (the new drive must be the same size or larger
than the existing drive).
1.
Install the hard drives into the hard drive bays of your system, including the
power cables.
Caution
Use of removable hard drive enclosures other than Promise
Technology’s SuperSwap is not supported and may result in
performance loss or other undesired results.
2.
Attach one Serial ATA data cable to each Serial ATA hard drive. Then
attach the other ends of the cables to the connectors on the FastTrak
TX2plus RAID card.
3.
Attach a black connector of the Ultra ATA cable to each Parallel ATA hard
drive.
4.
Attach the blue cable connector to the Port 3 Parallel connector on the
FastTrak S150 TX2plus controller card. The colored edge of the cable(s)
indicates pin 1 (see Figure 2).
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FastTrak S150 TX2plus User Manual
Port 2
(Serial)
for future
use
FastTrak
Port 3
(Parallel)
Port 1
(Serial)
Pin 1
TX2 plus
150
LED Pins
Figure 2.
FastTrak S150 TX2plus card
5.
Attach the Y-cable power splitters to the Serial ATA hard drives.
6.
Use existing power cables for the Parallel ATA hard drives.
Note
The FastTrak S150 TX2plus RAID controller is a PCI Plug-n-Play
(PnP) device. No changes are necessary in the Motherboard
CMOS Setup for resources or drive types in most applications.
8
Chapter 2: Installation
Creating Your Disk Array
You will now use the onboard FastBuild™ BIOS utility to create your array using
the attached drives. There are three different scenarios in creating this array.
You can create an array for:
•
•
•
•
Performance
Security, using new hard drives (recommended)
Security, using an existing hard drive and a new one
Security, using Quick Initialization
The first three steps are the same for all three choices. After that, follow the
steps for the array you want to create.
1.
Boot your system. If this is the first time you have booted with the FastTrak
S150 TX2plus card and drives installed, the Promise onboard BIOS will
display the following screen.
FastTrak S150 TXx (tm) BIOS Version 1.aa (Build xxxx)
(c) 2002-2005 Promise Technology, Inc. All Rights Reserved
No array defined . . .
Press <Ctrl-F> to ender FastBuild (tm) Utility
Or press <ESC> key to continue booting the system
2.
Press the Ctrl-F keys to display the FastBuild Utility Main Menu.
3.
Press “1” to display the Auto Setup Menu below. This is the fastest and
easiest method to creating your first array.
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FastTrak S150 TX2plus User Manual
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[Auto Setup Options Menu]
Optimize Array for:
Performance
[ Auto Setup Configuration ]
Mode ....................................................................... Stripe
Spare Drive ............................................................. 0
Drives used in Array ................................................ 2
Array Disk Capacity................................................. 160048
[ Keys Available ]
[↑] Up [↓] Down [←, →, Space] Change Option [ESC] Exit [Ctrl-Y] Save
Creating a Performance Array
Use this setting to create a Striped (RAID 0) array. FastTrak S150 TX2plus
enables you to create striped arrays with 1, 2, 3, or 4 drives. These arrays have
no fault tolerance.
To create an array for best performance, follow these steps:
1.
Press the Spacebar to choose Performance under the Optimize Array for
section.
2.
3.
4.
Press Ctrl-Y to Save and create the array.
Reboot your system.
Once the array has been created, you will need to FDISK and format the
array as if it were a new single hard drive.
Once the arrayed drives have been formatted, proceed to Chapter 4 of this
Manual to install your operating system and/or FastTrak driver.
5.
10
Chapter 2: Installation
Creating a Security Array with New Drives
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
Use this setting to create a Mirrored (RAID 1) array with two new hard drives. If
one of the drives has data on it, follow the Creating a Security Array with an
Existing Data Drive procedure on the next page.
Note
When creating a Security array with new drives, a feature called
Gigabyte Boundary will automatically be set to ON. For a
description of this feature, see page 23.
To create an array for data protection using new hard drives, follow these steps:
1.
Press the Spacebar to choose Security under the Optimize Array for
section.
2.
3.
Press Ctrl-Y to Save your selection.
The window below will appear.
Do you want the disk image to be
duplicated to another or do quick
initialize or create only?
Y - Create and Duplicate
N - Create Only
I - Create and Quick Initialize
4.
Press N for the Create Only option.
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FastTrak S150 TX2plus User Manual
5.
A window will appear almost immediately confirming that your Security array
has been created. Press any key to reboot the system.
Array has been created.
<Press Any Key to Reboot>
6.
7.
Proceed with normal FDISK and format procedures as if you had just
installed a new hard drive.
Once the arrayed drives have been formatted, proceed to Chapter 4 of this
Manual to install your operating system and/or FastTrak driver.
12
Chapter 2: Installation
Creating a Security Array with an Existing Data Drive
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
Use this setting to create a Mirrored (RAID 1) array with a new hard drive and an
existing drive with data and/or the bootable system drive in your system. Use a
new drive of identical or larger storage capacity as the existing drive.
Warning
If you are creating a Security array using an existing hard drive,
backup any important data. Failure to do so could result in data
loss.
Important
If you wish to include your current bootable drive using the
Windows NT 4.0, Windows 2000, or Windows XP operating
system as part of a bootable Mirrored (RAID 1) array on your
FastTrak S150 TX2plus, do NOT connect the hard drive to the
FastTrak yet.
You MUST install the Windows NT4, 2000, or XP driver software
first to this drive while it is still attached to your existing hard
drive controller. See chapter 4 of this Manual.
Follow these steps:
1.
Press the Spacebar to choose Security under the Optimize Array for
section.
2.
Press Ctrl-Y to Save your selection. The window below will appear.
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FastTrak S150 TX2plus User Manual
Do you want the disk image to be
duplicated to another or do quick
initialize or create only?
Y - Create and Duplicate
N - Create Only
I - Create and Quick Initialize
3.
Press Y for the Create and Duplicate option. The window below will appear
asking you to select the Source drive to use. FastBuild will copy all data
from the Source drive to the Target drive.
Channel:ID
----Channel:ID
----Channel:ID
1:
2:
Source Disk
Drive Model
----Target Disk
Drive Model
----[Please Select A Source Disk]
Drive Model
SEAGATE S380023AS
SEAGATE S380023AS
Capacity (MB)
----Capacity (MB)
----Capacity (MB)
80024
80024
[↑] Up [↓] Down [ESC] Exit [Ctrl-Y] Save
4.
5.
Use the arrow keys to choose which drive contains the existing data to be
copied.
Press Ctrl-Y to Save selection and start duplication. The following progress
screen will appear.
Start to duplicate the image . . .
Do you want to continue? (Yes/No)
Y – Continue N - Abort
6.
7.
Select Y to continue. If you choose N, you will be returned to step 1.
Once complete, the following screen will appear confirming that your
Security array has been created. Press any key to reboot the system.
14
Chapter 2: Installation
Array has been created.
<Press Any Key to Reboot>
8.
Once the arrayed drives have been formatted, proceed to Chapter 4 of this
Manual to install your operating system and/or FastTrak driver.
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FastTrak S150 TX2plus User Manual
Creating a Security Array with Quick Initialization
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
Use this setting to create a Mirrored (RAID 1) array with one or two existing hard
drives containing data that you do not want to keep. This method creates a
mirrored array and erases the first data block from your existing drives.
Warning
Using the Quick Initialization option on existing drives will result
in the loss of all data on those drives.
Note
When creating a Security array with new drives, a feature called
Gigabyte Boundary will automatically be set to ON. For a
description of this feature, see page 23.
Follow these steps:
1. Press the Spacebar to choose Security under the Optimize Array for
section.
2. Press Ctrl-Y to Save your selection.
16
Chapter 2: Installation
3. The window below will appear.
Do you want the disk image to be
duplicated to another or do quick
initialize or create only?
Y - Create and Duplicate
N - Create Only
I - Create and Quick Initialize
4. Press I for the Create and Quick Initialize
5. A window will appear almost immediately confirming that your Security array
has been created. Press any key to reboot the system.
Array has been created.
<Press Any Key to Reboot>
6. Proceed with normal FDISK and format procedures as if you had just
installed a new hard drive.
7. Once the arrayed drives have been formatted, proceed to Chapter 4 of this
Manual to install your operating system and/or FastTrak driver.
17
FastTrak S150 TX2plus User Manual
18
Chapter 3: Using FastBuild Configuration
Utility
The FastBuild Configuration Utility offers several menu choices to create and
manage the drive array on the Promise FastTrak S150 TX2plus RAID Controller
card. For purposes of this manual, it is assumed you have already created an
array in the previous chapter and now wish to make a change to the array or
view other options.
Viewing FastTrak S150 TX2plus BIOS Screen
When you boot your system with the FastTrak S150 TX2plus card and drives
installed, the Promise onboard BIOS will detect the drives attached and show
the following screen.
FastTrak S150 TXx (tm) BIOS Version 1.xx (Build xxxx)
(c) 2002-2005 Promise Technology, Inc. All Rights Reserved.
Scanning IDE drives . . . . .
If an array exists already, the BIOS will display the following screen showing the
card’s BIOS version and status of the array.
FastTrak S150 TXx (tm) BIOS Version 1.xx (Build xxxx)
(c) 2002-2005 Promise Technology, Inc. All Rights Reserved.
ID
MODE
SIZE
TRACK-MAPPING
STATUS
1*
2+0 Stripe
160048M
611/128/32
Functional
Press <Ctrl-F> to enter FastBuild (tm) Utility....
The array status consists of five possible conditions: Functional, Synchronizing,
Rebuilding, Critical, and Offline.
Functional – The array is operational.
Synchronizing – The process of verifying data integrity by recalculating
redundant data and matching the data on the disk drives
Rebuilding – The process of reconstructing an array in Critical mode by placing
redundant data on a replacement disk drive.
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FastTrak S150 TX2plus User Manual
Critical – Degraded array condition due to a failed or removed disk drive. Applies
to mirrored arrays (RAID 1 and 0+1) only. Fault tolerance is lost but the data is
still accessible. Triggers automatic rebuilding.
Offline – Striped arrays (RAID 0): Degraded array condition due to one failed or
removed disk drive. The data is not accessible.
Mirrored arrays (RAID 1 and 0+1): Degraded array condition due to two failed or
removed disk drives. Fault tolerance is lost. The data is not accessible.
If your array goes Offline, contact Promise Technical Support for assistance. See
Appendix B.
Navigating the FastBuild Setup Menu
When using the menus, these are some of the basic navigation tips: Arrow keys
highlights through choices; the Space bar allows to cycle through options; Enter
selects an option; Esc aborts or exits the current menu.
Using the Main Menu
This is the first option screen when entering the FastBuild Setup.
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ Main Menu ]
Auto Setup.......................................... [ 1 ]
View Drive Assignments ..................... [ 2 ]
Define Array........................................ [ 3 ]
Delete Array........................................ [ 4 ]
Rebuild Array...................................... [ 5 ]
[ Keys Available ]
Press 1...5 to Select Option [ESC] Exit
To create a new array automatically, follow the steps under Creating Arrays
Automatically on page 17. Promise recommends this option for most users.
To manually create an array, see Manually Creating an Array on page 21.
You will also need to manually create an array if you wish to modify block size.
To view drives assigned to arrays, see Viewing Drive Assignments on page 20.
To delete an array (but not delete the data contained on the array), see Deleting
an Array on page 28.
To rebuild a mirrored array, see Rebuilding a Mirrored Array on page 30.
20
Chapter 2: Getting Started
Notes
After you install the FastTrak S150 TX2plus card and
configure an array using FastBuild, use FDISK to format the
arrayed drive(s) if you are using new, blank drives
Creating Arrays Automatically
The Auto Setup (1) selection from the Main Menu can intuitively help create your disk
array. It will assign all available drives appropriate for the disk array you are creating.
After making all selections, press Ctrl-Y to Save the selections. FastBuild will
automatically build the array.
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[Auto Setup Options Menu]
Optimize Array for:
Performance
[ Auto Setup Configuration ]
Mode.............................................................. Stripe
Spare Drive Count ................................................ 1
Drives used in Array ............................................. 2
Array Disk Capacity (size in MB) ................ 160048
[ Keys Available ]
[↑] Up [↓] Down [←, →, Space] Change Option [ESC] Exit [Ctrl-Y] Save
Optimize Array for
Select whether you want Performance (RAID 0), Security (RAID 1 or RAID 0+1)
under the Optimize Array for setting.
Performance
RAID 0 (Striping) supports the high performance. The storage capacity equals
the number of drives times the capacity of the smallest drive in the disk array.
21
FastTrak S150 TX2plus User Manual
Note
FastTrak S150 TX2plus permits striped arrays using 1, 2, 3,
or 4 drives attached in Auto Setup mode.
Under the Security setting, FastTrak S150 TX2plus permits
two drives to be used for a single Mirrored array or four
drives to be used for a Mirrored/Striped array in Auto Setup.
Security
(RAID 1 Mirroring, or RAID 0+1 Striping/ Mirroring) creates a mirrored (or fault
tolerant) array for data security. The storage capacity equals one-half the
number of drives times the capacity of the smallest drive in the disk array.
Note
Under the Security setting, FastTrak S150 TX2plus permits
two drives to be used for a single Mirrored array or four
drives to be used for a Mirrored/Striped array in Auto Setup.
Security and Performance
RAID 0+1 (Striping/Mirroring) creates an array with striping for high performance
plus mirroring for fault tolerance and data security. The storage capacity equals
the number of drives times the capacity of the smallest drive in the disk array.
This option requires 4 drives.
22
Chapter 2: Getting Started
Using a Hot Spare Drive
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
If a third drive is attached and is not assigned to a mirrored two-drive disk array
(one optimized for Security), it will be recognized as a spare drive. Such a drive
is immediately used as a standby replacement. It is automatically added to an
array once a disk member of the array has been detected as failed.
To restore fault tolerance as quickly as possible, FastTrak S150 TX2plus begins
to perform an automatic data rebuild on the spare drive in the background
without the need to restart the system.
At a later time, the failed drive can be physically removed from the FastTrak
S150 TX2plus card and an extra drive added in its place to function as the spare
drive.
Important
The hot spare drive must have a capacity that is equal to or
larger than the smallest array member.
23
FastTrak S150 TX2plus User Manual
Creating Multiple Arrays
If you plan to create multiple arrays,
1.
Attach only the drives necessary to create the first disk array and complete
the Auto Setup (1).
2.
Install the additional drives needed for the second array and again use the
Auto Setup (1).
Note
If you wish to customize the settings of individual disk
arrays (such as block size), you must manually create disk
arrays with the Define Array (3) option from the Main Menu.
Viewing Drive Assignments
The View Drive Assignments (2) option in the Main Menu displays whether
drives are assigned to a disk array or are unassigned.
Under the Assignment column, drives are labeled with their assigned disk array
or shown as Free if unassigned. Such Free drives can be used for a future array
or used as a spare drive when a drive fails in a mirrored array, provided the free
drive’s capacity is equal to or larger than the smallest array member.
Unassigned drives are not accessible by the OS. The menu also displays the
data transfer mode that relates to speed used by each drive (U5 refers to
100MB/sec transfers, U4 refers to 66MB/sec transfers, etc...)
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ View Drive Assignments ]
Channel:ID
1:
2:
3 : Slave
3 : Master
Drive Model
Capacity(MB)
SEAGATE S380023AS 80024
SEAGATE S380023AS 80024
WDC WD400BB-53DEA0 40020
WDC WD400BB-53DEA0 40020
Assignment
Array 1
Array 1
Free
Free
[ Keys Available ]
[↑] Up [↓] Down [ESC] Exit Mode (U=UDMA, D=DMA)
24
Mode
U
U
U
U
Chapter 2: Getting Started
Manually Creating an Array
The Define Array (3) option from the Main Menu allows users to begin the
process of manually defining the drive elements and RAID levels for one or
multiple disk arrays attached to FastTrak S150 TX2plus.
Users will commonly create one or two drive arrays with FastTrak S150 TX2plus,
though the card will support a maximum of four arrays. You may use a single
drive in striping mode with FastTrak S150 TX2plus. In this rare scenario, the
card will create an individual array ID but will offer conventional controller
performance depending on the drive type. At a later time, you can add a second
drive to the array and recreate the array to support RAID 1 mirroring.
Note
For most installations, Promise recommends the (1) Auto
Setup for easy disk array creation.
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[Define Array Menu]
Array No
Array 1
Array 2
Array 3
Array 4
RAID Mode
Stripe
——
——
——
Total Drv
Capacity(MB)
2
160048
——
——
——
——
——
——
[ Keys Available ]
Status
Functional
——
——
——
[↑] Up [↓] Down [ESC] Exit [Enter] Select
To manually create an array from the Define Array Menu:
1.
Press the arrow keys to highlight the array number you wish to define, and
press Enter to select.
2.
The Define Array Definition Menu will next appear that allows drive
assignments to the disk array (see next page).
25
FastTrak S150 TX2plus User Manual
Selecting Array Type
1.
Under the Definition section of this menu, highlight the Array # for which you
want to assign a RAID level.
2.
Press the Spacebar to cycle through three array types:
•
•
•
Performance (RAID 0 Striping)
Security (RAID 1 Mirroring)
RAID 0+1 Striping/Mirroring (for 4 drives)
See page 45 for more information about RAID levels.
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ Define Array Definition Menu ]
Array No
Array 1
RAID Mode
Stripe
Total Drv
2
Stripe Block: 64 KB
Status
Functional
Gigabyte Boundary: ON
[ Drive Assignments ]
Channel:ID
1:
2:
3 : Slave
3 : Master
Drive Model
SEAGATE S380023AS
SEAGATE S380023AS
WDC WD400BB-53DEA0
WDC WD400BB-53DEA0
Assignment
Y
Y
N
N
[ Keys Available ]
[↑] Up [↓] Down [ESC] Exit [Space] Select [Ctrl-Y] Save
Selecting Stripe Block
For RAID 0 and RAID 0+1 arrays you may manually select the stripe block size.
Press the Spacebar to scroll through choices progressing as follows (16, 32, 64,
128 KB).
The size selected affects how FastTrak S150 TX2plus sends and retrieves data
blocks to and from the drives. You will need to perform your own testing to
determine how the data block size is affecting your particular use of the array. In
general, a larger block size is better when handling large data transfers (such as
in A/V editing or graphics) while a smaller block size is better when handling email and other common server data. The default is 64 KB.
26
Chapter 2: Getting Started
Gigabyte Boundary
The Gigabyte Boundary feature is designed for mirrored arrays (RAID 1 or RAID
0+1) in which a drive has failed and the user cannot replace the drive with the
same capacity or larger. Instead, the Gigabyte Boundary feature permits the
installation of a replacement drive that is slightly smaller (within 1 gigabyte) than
the remaining working drive (for example, an 80.5 GB drive would be rounded
down to 80 GB).
This can be helpful in the event that a drive fails and an exact replacement
model is no longer available. Without this feature enabled, FastTrak S150
TX2plus will NOT permit the use of a replacement drive that is slightly smaller
than the remaining working drive.
For the Gigabyte Boundary feature to work, the Gigabyte Boundary feature must
be set to ON when the original mirrored array is created. When enabled, the
Gigabyte Boundary feature rounds the drive capacity of both drives to the
common whole GB drive size. For example, with the Gigabyte Boundary feature
enabled, the remaining working drive can be 80.5 GB and the replacement drive
can be 80.3, since both are rounded down to 80GB.
This permits the smaller drive to be used. Please note that users will lose a
small amount of available storage capacity from both drives in order to arrive at
a common drive size.
Note
Gigabyte Boundary is automatically disabled when creating
a mirrored array (RAID 1) from an existing drive (versus
using two brand new drives). This protects the existing
drive’s partition table in order to maintain data integrity.
27
FastTrak S150 TX2plus User Manual
Assigning Drive(s) to Array
1.
Under the Drive Assignments section, highlight a drive by pressing the ↑
and ↓ keys.
2.
Press the Spacebar to change the Assignable option to Y to add the drive to
the disk array.
3.
Press Ctrl-Y to save the disk array information. Depending on the array type
selected, the following scenarios will take place:
•
If choosing a Striping or Mirroring/Striping array, the initial Define Array
Menu screen will appear with the arrays defined. From there you may
ESC to exit and return to the Main Menu of FastBuild.
•
If you selected a Mirroring array for two drives, there is an additional
window that appears as described in order to create the array. To do
this you will use either two brand new drives, or one drive that contains
existing data that you wish to mirror.
Creating a Striped Array
As described in the Drive Assignments Option section above, if you selected a
performance array, follow the directions here.
1.
Set the Stripe Block size. 64 KB is the default.
2.
Assign new drives to the Performance array.
You may assign from one to four drives. If you assign only one drive, there
will be no performance benefit
3.
Save the information by pressing Ctrl-Y. You will return to the Define Array
Menu.
Your system will reboot when you exit the FastBuild Utility.
28
Chapter 2: Getting Started
Creating a Mirrored Array Using New Drives
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
As described in the Drive Assignments Option section above, if you selected a
mirroring array and wish to use two new assigned drives, follow the directions
here.
1.
Assign new drives to a Mirroring array
2.
Save the information by pressing Ctrl-Y, the window below will appear.
Do you want the disk image to be
duplicated to another or do quick
initialize or create only?
Y - Create and Duplicate
N - Create Only
I - Create and Quick Initialize
3.
Press N for the Create Only option. A window will appear almost
immediately confirming that your Security array has been created.
Array has been created.
<Press Any Key to Reboot>
4.
Press any key to reboot the system.
29
FastTrak S150 TX2plus User Manual
Adding Fault Tolerance to an Existing Drive
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
FastTrak S150 TX2plus will create a mirrored array using an existing system
drive with data. You must assign the existing drive and another drive of same or
larger capacity to the Mirroring array. The BIOS will send the existing data to the
new blank drive.
Warning
Backup any necessary data before proceeding. Failure to
follow this accepted PC practice could result in data loss.
Important
If you wish to include your current bootable drive using the
Windows NT 4.0, 2000 or XP operating system as part of a
bootable Mirrored (RAID 1) array on your FastTrak S150
TX2plus, You MUST install the driver software while the
bootable drive is still attached to your existing hard drive
controller. See Chapter 4.
1.
Assign the drives to a Mirroring array.
30
Chapter 2: Getting Started
2.
Press Ctrl-Y to Save your selection. The window below will appear.
Do you want the disk image to be
duplicated to another or do quick
initialize or create only?
Y - Create and Duplicate
N - Create Only
I - Create and Quick Initiate
Note
Gigabyte Boundary is automatically disabled when creating
a mirrored array (RAID 1) from an existing drive (versus
using two brand new drives). This protects the existing
drive’s partition table in order to maintain data integrity.
3.
Press Y for the Create and Duplicate option. The window below will appear
asking you to select the Source drive to use. FastBuild will copy all data
from the Source drive to the Target drive.
Channel:ID
Source Disk
Drive Model
Capacity (MB)
Channel:ID
Target Disk
Drive Model
Capacity (MB)
Channel:ID
1:
2:
[Please Select A Source Disk]
Drive Model
Capacity (MB)
SEAGATE S380023AS
80024
SEAGATE S380023AS
80024
[↑] Up [↓] [ESC] Exit [Ctrl-Y] Save
4.
Press the arrow keys to choose which drive contains the existing data to be
copied.
Warning
All target drive data will be erased. Make sure you choose
the correct drive.
31
FastTrak S150 TX2plus User Manual
5.
Press Ctrl-Y to Save selection and start duplication. The following
confirmation screen will appear.
Start to duplicate the image . . .
Do you want to continue? (Yes/No)
Y – Continue N – Abort
6.
Select Y to continue. If you choose N, you will be returned to step 1.
7.
Once you select Y, the following progress screen will appear. The process
will take a few minutes.
Please Wait While Duplicating The Image
10%
Complete
Once mirroring is complete, the following screen will appear confirming that
your Security array has been created.
Array has been created.
<Press Any Key to Reboot>
8.
Press any key to reboot the system.
32
Chapter 2: Getting Started
Creating a Hot Spare Drive for Mirrored Arrays
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
For automatic rebuilds of a mirrored array, attach a spare drive to the FastTrak
S150 TX2plus. Drives that are not assigned to an array and are the same size or
larger than the original will be used for the automatic rebuild. This is performed
in the background under all supported operating systems, except DOS. At a
later time, the system can be turned off and the failed drive can be physically
removed.
How FastTrak S150 TX2plus Orders Arrays
During startup, the disk arrays on the FastTrak S150 TX2plus are recognized in
this order:
1.
The array set to bootable in the FastBuild Setup.
2.
The Array number (i.e. Array 0, Array 1…). This would be involved in
determining which drive letters will be assigned to each disk array.
How FastTrak S150 TX2plus Saves Array Information
All disk array data is saved into the reserved sector on each array member.
Promise suggests that users record their disk array information for future
reference.
Another feature of the FastTrak S150 TX2plus disk array system is to recognize
drive members even if drives are moved between different FastTrak S150
TX2plus card connectors. Since each drive’s array data identifies itself to the
array, it is possible to move or swap drives without modifying the array setup.
This is valuable when adding drives, or during a rebuild.
33
FastTrak S150 TX2plus User Manual
Deleting an Array
The Delete Array (4) Menu option allows for deletion of disk array assignments.
This is not the same as deleting data from the drives themselves.
Important
If you delete an array by accident, immediately define a
new array identical to one you deleted. This action normally
recovers the deleted array.
Warning
Deleting an existing disk array could result in its data loss.
Make sure to record all array information including the array
type, the disk members, and stripe block size in case you
wish to undo a deletion.
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ Delete Array Menu ]
Array No
Array 1
Array 2
Array 3
Array 4
[↑] Up [↓] Down
RAID Mode
Stripe
Mirror
——
——
[ESC] Exit
Total Drv
Capacity(MB)
2
160048
2
80024
——
——
——
——
[ Keys Available ]
Status
Functional
Functional
——
——
[Del] Delete
1.
To delete an array, highlight the Array you wish to delete and press the
Delete key.
2.
The Array Definition menu will appear (see below) showing which drives are
assigned to this array.
34
Chapter 2: Getting Started
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ Define Array Menu ]
Array No
Array 1
RAID Mode
Stripe
Total Drv
2
Capacity(MB)
160048
Stripe Block: 64 KB
Status
Functional
Gigabyte Boundary: OFF
[ Drive Assignments ]
Channel:ID
1:
2:
Drive Model
SEAGATE S380023AS
SEAGATE S380023AS
Capacity (MB)
80024
80024
Assignment
Y
Y
Press Ctrl-Y to confirm Yes to the following warning message and continue array
deletion:
Are you sure you want to delete this array?
Press Ctrl-Y to Delete, others to Abort
After deleting the array, create a new array using Auto Setup or the Define Array
menu from the FastBuild Main Menu.
35
FastTrak S150 TX2plus User Manual
Rebuilding a Mirrored Array
The Rebuild Array (5) Menu option can be used to recover from an error in a
mirrored disk array. You will receive an error message when booting your
system from the FastTrak BIOS.
Important
Drives MUST be replaced if they contain any physical
errors.
Follow these steps before using the Rebuild Array menu option:
1.
On bootup, the FastTrak S150 TX2plus Startup BIOS will display an error
message identifying which drive has failed.
2.
Press Ctrl-F to enter FastBuild Main Menu.
3.
Select submenu Define Array (3).
4.
Select the failed array and identify the Channel and ID of the failed drive.
5.
Power off and physically remove the failed drive.
6.
Replace the drive with an identical model.
7.
Reboot the system and enter the FastBuild Main Menu.
8.
Select the Rebuild Array (5) option. The following screen will appear.
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ Rebuild Array Menu ]
Array No
Array 1
Array 2
Array 3
Array 4
RAID Mode
Stripe
Mirror
——
——
Total Drv
2
2
——
——
Capacity(MB)
160048
80024
——
——
Status
Functional
Critical
——
——
[ Keys Available ]
[↑] Up [↓] Down
9.
[ESC] Exit
[Enter] Select
Highlight the array whose Status is Critical.
10. Press Enter. The following screen will then appear (see next page).
36
Chapter 2: Getting Started
FastBuild (tm) Utility 2.xx (c) 2002-2005 Promise Technology, Inc.
[ Rebuild Array Menu ]
Array No
Array 2
RAID Mode
Mirror
Total Drv
2
Status
Critical
Stripe Block: Not Available
Gigabyte Boundary: ON
[ Select Drive for Rebuild ]
Channel:ID
1:
Drive Model
SEAGATE S380023AS
Capacity (MB)
80024
[ Keys Available ]
[↑] Up [↓] Down
[ESC] Exit
[Enter] Select
11. Under Select Drive for Rebuild, highlight the replacement drive.
12. Press Enter and confirm that the data will be copied on to the selected
drive. All data on the replacement drive will be written over with mirrored
information from the array drive. A progress bar will appear as below.
Please Wait While Duplicating The Image
10%
Complete
13. Once the rebuild process is complete, reboot the system.
37
FastTrak S150 TX2plus User Manual
38
Chapter 4: Installing Software Drivers
Following are driver installation procedures for the Windows operating systems
that support the FastTrak S150 TX2plus Controller. The FastTrak TX2plus
software drivers for Windows are included on the driver diskette.
Drivers and installation instructions for other Operating Systems are
downloadable from the Promise website at www.promise.com.
Important
If you wish to include your current bootable ATA drive using the
Windows NT4.0, Windows 2000, or Windows XP operating
system on your FastTrak S150 TX2plus Controller card, you
MUST install the Windows driver software first onto this drive
while it is still attached to your existing hard drive controller.
Procedure
Page Number
New Windows XP Installation........................................................ 34
Existing Windows XP Installation .................................................. 35
Confirming Windows XP Driver Installation................................... 35
New Windows 2000 Installation .................................................... 36
Existing Windows 2000 Installation ............................................... 37
Confirming Windows 2000 Driver Installation................................ 37
New Windows ME Installation ....................................................... 38
Existing Windows ME Installation.................................................. 39
Confirming Windows ME Driver Installation .................................. 39
New Windows NT4.0 Installation................................................... 40
Existing Windows NT4.0 Installation ............................................. 41
Removing Driver from Windows NT4.0 ......................................... 41
New Windows 98 Installation ........................................................ 42
Existing Windows 98 Installation ................................................... 43
Confirming Windows 98 Driver Installation.................................... 43
39
FastTrak S150 TX2plus User Manual
Windows XP Installation
The following details the installation of the FastTrak TX2plus drivers while
installing Windows XP.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows XP installation
diskettes.
•
2.
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver”
appears.
When the Windows XP Setup window is generated, press S to specify an
Additional Device(s).
3.
Insert the FastTrak TX2plus driver diskette into drive A: and press Enter.
4.
Choose WinXP Promise FastTrak TX2plus Controller from the list that
appears on screen, and then press the Enter.
5.
Press S to use the driver on the floppy disk and then press Enter to
continue with installation.
6.
The Windows XP Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include “WinXP
Promise FastTrak TX4000/S150 TX Series Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7.
From the Windows XP Setup screen, press the Enter. Setup will now load
all device files and then continue the Windows XP installation.
40
Chapter 4: Installing Software Drivers
Existing Windows XP Installation
After installing the FastTrak S150 TX2plus card and rebooting your system,
Windows XP setup will show a “Found New Hardware” dialog box. Under
Windows XP, “Mass Storage Controller” will be displayed.
1.
Insert the FastTrak TX2plus driver diskette into the A:\ drive.
2.
Choose Install the software automatically and press the Enter key.
3.
Choose WinXP Promise FastTrak TX4000/S150 TX Series Controller from
the list that appears on screen, and then press the Enter key.
4.
If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5.
When the New Hardware Wizard has finished installing the FastTrak
TX2plus software, click Finish.
Confirming Windows XP Driver Installation
1.
Right-click on the My Computer icon and select Manage from the popup
menu.
2.
From the left panel, select Device Manager.
3.
Click the “+” in front of SCSI controllers. “WinXP Promise FastTrak
TX4000/S150 TX Series Controller” should appear.
41
FastTrak S150 TX2plus User Manual
New Windows 2000 Installation
The following details the installation of the FastTrak TX2plus drivers while
installing Windows 2000.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows 2000 installation
diskettes.
•
2.
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver”
appears.
When the Windows 2000 Setup window is generated, press S to specify an
Additional Device(s).
3.
Insert the FastTrak TX2plus driver diskette into drive A: and press Enter.
4.
Choose Win2000 Promise FastTrak TX4000/S150 TX Series Controller
from the list that appears on screen then press Enter.
5.
The Windows 2000 Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“Win2000 Promise FastTrak TX4000/S150 TX Series Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
6.
From the Windows 2000 Setup screen, press Enter. Setup will now load all
device files and then continue the Windows 2000 installation.
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Chapter 4: Installing Software Drivers
Existing Windows 2000 Installation
After installing the FastTrak S150 TX2plus card and rebooting your system,
Windows 2000 setup will show a “New Hardware Found” dialog box. Under
Windows 2000, “PCI Mass Storage Controller” will be displayed.
1.
Choose Add New Hardware Wizard from the list, and then press Enter.
2.
Choose Add/Troubleshoot a device and click Next. The new hardware
wizard will show device list
3.
Choose Mass Storage controller and click Next. At the following screen click
Finish.
4.
Choose Display a list the known drivers for this device so that I can choose
a specific driver then click Next.
5.
When the Windows 2000 supported SCSI adapter drivers list appears, click
Have disk.
6.
Insert the FastTrak TX2plus driver diskette in drive A:\.
7.
Type A:\Win2000 in the text box. Click OK.
8.
Choose Win2000 Promise FastTrak TX4000/S150 TX Series Controller
from the list that appears on screen, then click Next.
9.
Click Yes to confirm continue the installation and copy the driver to system.
10. Remove the diskette and click Finish to restart the system. Windows 2000
will then restart for the driver installation to take effect.
Confirming Windows 2000 Driver Installation
1.
Right-click on the My Computer icon and select Manage from the popup
menu.
2.
From the left panel, select Device Manager.
3.
Click the “+” in front of SCSI controllers. “Win2000 Promise FastTrak
TX4000/S150 TX Series Controller” should appear.
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FastTrak S150 TX2plus User Manual
New Windows ME Installation
The following details the installation of the FastTrak TX2plus drivers while
installing Windows ME.
1.
Install the FastTrak TX2plus controller card into your system.
2.
Install Windows ME fully.
3.
After installation, go to the Start menu and choose Settings.
4.
From the Settings menu, choose Control Panel.
5.
In the Control Panel window, double-click the System icon.
6.
In the System window, choose the Device Manager tab.
7.
In the hierarchical display under Other Devices is a listing for PCI RAID
Controller. Click it then click the Properties button.
8.
In the Properties window, choose the Driver tab then choose Update Driver
and click Next.
9.
Choose Search for a better driver than the one your device is using now
(recommended) then click Next.
10. Choose Specify Location then type A:\WIN98-ME in the text box.
11. Insert the FastTrak TX2plus driver diskette into the A: drive.
12. Click the Next button. A message informing you that “Win98-ME Promise
FastTrak TX4000/S150 TX Series Controller” should appear.
13. Click Next, then click Finish.
14. When asked if you want to restart your computer, click Yes. Immediately
remove the diskette from drive A:.
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Chapter 4: Installing Software Drivers
Existing Windows ME Installation
The following section details the installation of FastTrak TX2plus drivers on a
system that has Windows ME already installed and running.
1.
After installing the FastTrak S150 TX2plus controller card and configuring
the hard drives, power up the system and boot.
2.
The Add New Hardware Wizard will appear, informing you that it has found
a PCI Mass Storage Controller.
3.
Click Next, then from the generated list box, choose Specify the location of
the driver (Advanced).
4.
Click Next, then from the generated choices, choose Specify a location.
5.
Insert the FastTrak TX2plus driver diskette in drive A:.
6.
Type A:\WIN98-ME in the text box that appears.
7.
Click Next. A message informing you that Windows Me has found “Win98ME Promise FastTrak TX4000/S150 TX Series Controller” should appear.
8.
Click Next, then click Finish. When asked if you want to restart your
computer, click Yes. Immediately remove the diskette from drive A:.
Confirming Windows ME Driver Installation
To confirm that the driver has been properly loaded in Me, perform the following
steps:
1.
Choose Settings from the Start menu.
2.
Choose Control Panel, then double-click the System icon.
3.
Choose the Device Manager tab, then click the “+” in front of SCSI & RAID
controllers. “Win98-ME Promise FastTrak TX4000/S150 TX Series
Controller” should appear.
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FastTrak S150 TX2plus User Manual
New Windows NT4.0 Installation
The following details the installation of the FastTrak TX2plus drivers while
installing Windows NT4.0.
1.
Start the system installation by booting from the Windows NT disk:
•
Floppy install: boot the system with the Windows NT installation
diskettes.
•
2.
CD-ROM disk install: boot from the CD-ROM disk and press F6 when
the message “Setup is inspecting your computer’s hardware
configuration…” appears.
When the Windows NT Setup window is generated, press S to Specify an
Additional Device(s).
3.
Press O to select Other then press Enter.
4.
Insert the FastTrak TX2plus driver diskette into drive A: and press Enter.
5.
Choose WinNT Promise FastTrak TX4000/S150 TX Series Controller from
the list that appears on screen then press Enter.
6.
The Windows NT Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include WinNT
Promise FastTrak TX2plus Controller.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7.
From the Windows NT Setup screen, press Enter. Setup will now load all
device files and then continue the Windows NT installation.
8.
After a successful installation, the SCSI Adapter Setup box will show that
the “WinNT Promise FastTrak TX4000/S150 TX Series Controller” driver
has been installed.
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Chapter 4: Installing Software Drivers
Existing Windows NT4.0 Installation
The following section details the installation of FastTrak TX2plus drivers on a
system that has Windows NT4.0 already installed and running.
NOTE: Do not attach the boot drive or any other hard drive to the FastTrak
TX2plus controller card before completing this step.
1.
From the Start menu, choose Settings.
2.
From the Settings menu, choose Control Panel.
3.
Double-click the SCSI Adapters icon. The SCSI Adapters dialog box
appears.
4.
Choose Drivers then click Add.
5.
In the Install Drivers dialog box, click Have Disk…
6.
When Install From Disk appears, insert the FastTrak TX2plus driver diskette
in drive A:.
7.
Type A:\NT4 in the text box window then click OK.
8.
When the Install Driver dialog box appears, select WinNT Promise FastTrak
TX4000/S150 TX Series Controller then click OK.
9.
When the Select SCSI Adapter Option dialog box appears, click Install.
10. After a successful installation, the SCSI Adapter Setup box will show that
the “WinNT Promise FastTrak TX4000/S150 TX Series Controller” has been
installed.
11. Power off your system.
12. If you plan to move the boot drive to the FastTrak card, do it now. Otherwise
reboot.
Removing Driver from Windows NT4.0
1.
From Start, choose Setup then choose Control Panel.
2.
In Control Panel, choose SCSI Adapter then choose Drivers.
3.
Click the Remove button.
4.
After successful removal, the SCSI Adapter Setup box will show that the
“WinNT Promise FastTrak TX4000/S150 TX Series Controller” has been
removed.
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FastTrak S150 TX2plus User Manual
New Windows 98 Installation
The following section details the installation of the FastTrak TX2plus drivers
while installing Windows 98.
1.
Install the FastTrak S150 TX2plus controller card and configure the hard
drive(s), partition and format your hard drive(s), if necessary.
2.
Install Windows 98 normally.
3.
After installation, go the Start menu and choose Settings.
4.
From the Settings menu, choose Control Panel.
5.
In the Control Panel window, double-click the System icon.
6.
In the System window, choose the Device Manager tab.
7.
In the hierarchical display under Other Device is a listing for PCI RAID
Controller. Select it then click the Properties button.
8.
Choose the Driver tab in the Properties window, choose Update Driver then
click Next.
9.
Choose Search for a better driver than the one your device is using now
(recommended), then click Next.
10. Choose Specify Location then type A:\WIN98-ME in the text box.
11. Insert the FastTrak TX2plus driver diskette into the A: drive.
12. Click the Next button. A message informing you that “Windows 98 has
found Win98-ME Promise FastTrak TX4000/S150 TX Series Controller”
should appear.
13. Click Next, then Finish.
14. When asked if you want to restart your computer, click Yes. Immediately
remove the diskette from drive A:.
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Chapter 4: Installing Software Drivers
Existing Windows 98 Installation
The following section details the installation of FastTrak TX2plus drivers on a
system that has Windows 98 already installed and running.
1.
After installing the FastTrak S150 TX2plus controller card and configuring
the hard drives, power up the system and boot Windows.
2.
The “Add New Hardware Wizard” will appear, informing you that it has
found a “PCI Mass Storage Controller.”
3.
Click Next. From the generated list box, choose Search for best driver for
your device (Recommended).
4.
Click Next. From PCI Mass Storage Controller choose Finish.
5.
Insert the FastTrak TX2plus driver diskette in drive A:.
6.
Click Next. From the generated choices, choose Specify a location.
7.
Type A:\WIN98-ME in the text box that appears.
8.
Click Next. A message informing you that Windows has found “Win98-ME
Promise FastTrak TX4000/S150 TX Series Controller” should appear.
9.
Click Next, then click Finish.
10. Click Yes when asked if you want to restart your computer. Be sure to eject
the diskette from drive A:.
Confirming Windows 98 Driver Installation
To confirm that the driver has been properly loaded in Windows 98, perform the
following steps:
1.
Choose Settings from the Start menu.
2.
Choose Control Panel, then double-click the System icon.
3.
Choose the Device Manager tab, then click the “+” in front of SCSI
controllers. “Win98-ME Promise FastTrak TX4000/S150 TX Series
Controller” should appear.
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FastTrak S150 TX2plus User Manual
50
Chapter 5: Disk Array Concepts
About FastTrak S150 TX2plus
FastTrak S150 TX2plus is a high performance Serial ATA/Ultra ATA RAID
controller card that features concurrent data channel operation and onboard
BIOS. The channels on the FastTrak S150 TX2plus support concurrent
operation that allows for overlapped I/O under multi-tasking operating systems
and sharing the workload between multiple drives.
About Adapter BIOS
The FastTrak S150 TX2plus card contains a BIOS code that extends the
standard disk service routine provided through Int13. The BIOS is bootable for
DOS and other operating systems that rely on the system BIOS for drive
operation. When the FastTrak S150 TX2plus BIOS appears during bootup,
press Ctrl-F to enter the FastBuild setup to select from menu settings.
FastBuild Auto Menu Setup
This setup utility is used to build and manage FastTrak S150 TX2plus disk
arrays. The utility is menu driven and features the Auto Setup (1) option that
uses a simple, interactive setup process. Once the array is built, all the array
members store the configuration information in the drive’s reserved area. See
Chapter 3, which provides descriptions of individual functions.
Reserve Sector
Array configuration data about the drive member and other members in the disk
array are saved on a special location on the disk drives called the reserve sector.
If any member of the array becomes corrupt or lost, the redundant configuration
data on the other members can be used for rebuilds.
Disk array members do not have a memory of their drive positions. This allows
drives to be placed on different FastTrak S150 TX2plus connectors or cards
within the system without reconfiguring or rebuilding.
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FastTrak S150 TX2plus User Manual
Disk Array Terms
Disk Array Description
A disk array is formed from a group of two or more disk drives that appear to the
system as a single drive. The advantage of an array is to provide better
throughput performance and/or data fault tolerance.
Better performance is accomplished by sharing the workload among multiple
physical drives.
Fault tolerance is achieved through data redundancy operation where if one (or
more) drive fails or has a sector failure, a mirrored copy of the data can be found
on another drive(s).
For optimal results, select identical Ultra ATA/133 drives or Serial ATA drives to
install in disk arrays. The drives’ matched performance allows the array to
function better as a single drive.
Disk Array Member
The individual disk drives in an array are called members. Each member of a
specific disk array has coded in its reserved sector configuration information that
identifies the drive as a member. All disk members in a formed disk array are
recognized as a single physical drive to the system.
Disk Array Types
For most installations, the FastBuild setup Auto Setup (1) option will configure
your system.
There are three disk array types (RAID 0, 1, and 0+1) in two categories that can
be installed on the FastTrak S150 TX2plus card. Striping is in the Performance
category while Mirroring and Striping/Mirroring are in the Fault Tolerance
category.
Disk arrays within the Performance and Fault Tolerance categories conform to
the Redundant Array of Independent Disks technology, or RAID. The RAID
levels supported are 0, 1, and 0+1.
RAID Level
Performance
Fault
Tolerance
Capacity
No. of
Drives
RAID 0
(Striping)
Highest
No
No. Drives x
Smallest Size
2 to 4
RAID 1
(Mirroring)
Normal
Yes
Smallest Size
Drive
2
RAID 0+1
(Stripe/Mirror)
High
Yes
2X Smallest
Size Drive
4
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Chapter 5: Disk Array Concepts
About RAID Levels
Striping (RAID 0)
Reads and writes sectors of data interleaved between multiple drives. When any
disk member fails, it affects the entire array. Performance is better than a single
drive since the workload is balanced between the array members.
This array type is for high performance systems. Identical drives are
recommended for performance as well as data storage efficiency. The disk array
data capacity is equal to the number of drive members times the smallest
member capacity. For example, one 100 GB and three 120 GB drives will form a
400 GB (4 x 100 GB) disk array.
Stripe Size – A value can be set from 16KB to 128KB sector size. The size can
directly affect performance. In the FastBuild BIOS, the default is 64KB.
1
2
3
4
5
6
7
8
Disk Drives
53
Data
Stripe
FastTrak S150 TX2plus User Manual
Mirroring (RAID 1)
Writes duplicate data on to a pair of drives while reads are performed in parallel.
ATA RAID 1 is fault tolerant because each drive of a mirrored pair is installed on
separate IDE channels. If one of the mirrored drives suffers a mechanical failure
(for example, spindle failure) or does not respond, the remaining drive will
continue to function. This is called Fault Tolerance. If one drive has a physical
sector error, the mirrored drive will continue to function.
Data Mirror
1
1
2
2
3
3
4
4
Disk Drives
On the next reboot, the FastBuild™ Utility will display an error in the array and
recommend replacing the failed drive. Users may choose to continue using their
PC, however Promise recommends replacing the failed drive as soon as
possible.
Due to redundancy, the drive capacity of the array is half the total drive capacity.
For example, two 100 GB drives that have a combined capacity of 200 GB
would have 100 GB of usable storage. With drives of different capacities, there
may be unused capacity on the larger drive.
Using a Spare Drive – Under a RAID 1 setup, an extra hot spare drive. You can
attach a third drive to the FastTrak S150 TX2plus without assigning it to the
array. Such a drive will be activated to replace a failed drive that is part of a
mirrored array. A rebuild takes place automatically in the background to mirror
the good drive data on to the spare.
At a later time, the system can be powered off and the failed drive can be
physically removed and replaced. Spare drives must be the same or larger
capacity than the smallest array member.
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Chapter 5: Disk Array Concepts
Caution
With some models of hard drives, if the Master hard drive fails, it
may cause the Slave hard drive to be unrecognized by the
computer's operating system. Where a RAID 1 (Mirroring) array
exists on the Master/Slave pair, this condition may cause the
operating system to freeze.
Do NOT create a RAID 1 (Mirroring) array with two Parallel ATA
hard drives using the Master/Slave arrangement on Channel 3
(the Parallel ATA port).
You can create a RAID 1 (Mirroring) array by combining hard
drives on:
• Channels 1 and 2 (Serial ATA only)
• Channels 1 and 3 (one Serial, one Parallel)
• Channels 2 and 3 (one Serial, one Parallel)
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FastTrak S150 TX2plus User Manual
Striping / Mirroring (RAID 0+1)
A combination of RAID 0 and RAID 1 arrays. It can increase performance by
reading and writing data in parallel while protecting data with duplication. A
minimum of four drives are required.
With a four-drive disk array, two pairs of drives are striped. Each pair mirrors the
data on the other pair of striped drives. The data capacity is similar to a standard
Mirroring array with half of total capacity dedicated for redundancy.
Data Stripe
2
2
1
4
3
6
5
8
7
1
4
3
6
5
8
7
Disk Drives
56
Data
Mirror
Chapter 6: Troubleshooting & Tips
This section is used to assist with troubleshooting conflicts and FastTrak S150
TX2plus installation problems. Also refer to the README.TXT file on the
FastTrak S150 TX2plus driver and utility diskette for more recent information as
well as the PromiseOnline services listed in Appendix B.
The section is divided into the following categories: Motherboard Issues, System
CMOS Issues, Drive Errors, Operating System Errors, and Audio/Video Editing
Tips.
Motherboard Issues
Freeing additional IRQ resources
Since the Promise card supports PCI Interrupt sharing, it is possible to use IRQs
already assigned to another PCI card. Interrupt Sharing is not supported with
onboard IDE controllers. If the onboard IDE controller(s) are not used, you may
disable the controllers to free IRQ 14 and/or 15.
Configuring PCI IRQ resources
Setting the IRQ for a particular PCI slot will be different depending on the
motherboard BIOS. This setting is usually made in the PCI Configuration and/or
Plug and Play (PnP) section of the motherboard BIOS setup. There are three
common methods that motherboard BIOS’s handle assignment of IRQs to PCI
slots:
•
Specifically assigning an IRQ to a particular slot - You can tell the
motherboard to use IRQ 10 for PCI slot 1, IRQ 11 for PCI slot 2, etc.
•
Listing which IRQs are available to be assigned to the PCI slots - This BIOS
has an option where you specify 1st Available IRQ, 2nd Available IRQ, etc.
The BIOS then scans the PCI slots for PCI cards and assigns these IRQs in
the order that it finds the PCI cards.
Consult your motherboard manual for information that is specific to your
motherboard.
Intermittent data problems
Overclocking the PCI bus may cause the system to hang or data corruption. If
you experience either of these problems and you are overclocking the PCI bus,
set the PCI bus back to its normal setting to see if this is causing the errors.
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FastTrak S150 TX2plus User Manual
System CMOS Issues
Set Motherboard CMOS Boot sequence to boot to FastTrak S150 TX2plus
On some Motherboard BIOS, it is necessary to set the Boot sequence to SCSI,
A:, C: since the Promise card is identified as a SCSI card.
Motherboard CMOS displays C: or D: drive failure during startup
See the Drive-Related Errors section.
Using an Onboard IDE Card with FastTrak S150 TX2plus
If an onboard IDE controller is installed with hard disks, enable support in the
Motherboard Standard CMOS Setup for the drives. Note that the onboard IDE
hard drives will then be the bootable hard disk unless the system BIOS has a
boot sequence setting with the option to specify booting to a different device.
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Chapter 6: Troubleshooting & Tips
Drive-Related Errors
Critical Array Status Error Reported during Boot
If a critical status error message appears on the FastTrak S150 TX2plus BIOS
startup screen for a mirrored array (see below), there is a drive in the array that
has failed or is not responding. FastTrak S150 TX2plus will identify the failed
drive by channel number. The mirrored array has lost its fault tolerance, but will
still perform normal drive reads and writes.
Operation aborted because FastBuild encountered an error as
follows:
Location: Channel 2
Array Status: Critical
Please retry using Promise Array Management utility to recover all
data. Reboot the system by pressing the ENTER key.
Try powering the system off and on to reset the drive. Also confirm that cables
are properly attached and the drive is receiving power. If the drive still appears
to have failed, refer to the Rebuilding an Array option in the Promise Array
Management (PAM) utility as detailed in the PAM User Manual.
Drive cannot be formed into an array
Drives must support Ultra DMA or Serial ATA and be free of media defects to be
added into an array. Promise recommends using new identical drives for each
array. Re-secure data and power cabling while checking for proper alignment.
Typically, Pin 1 of the drive is closest to the power connector.
System CMOS displays C: or D: drive failure during Startup
Do not reference C: or D: in the Motherboard Standard CMOS for drives
attached to the FastTrak S150 TX2plus controller. Only enter drive information
in the Motherboard CMOS for drives attached to the onboard IDE controller.
FDISK reports a much lower drive capacity if a single physical drive or a
striped array exceeds 64GB
Due to a limitation with FDISK, the utility reports only the storage capacity that
exceeds 64GB. This is a cosmetic, not actual, limitation. Simply create a single
DOS drive partition, reboot, and then format the partition. The Format command
will recognize the total capacity of the partition accurately. Windows NT/2000/98
will now recognize the total capacity of your array.
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FastTrak S150 TX2plus User Manual
Unable to Partition or Format Array
This condition may occur when the Reserve Sector of one of the drives has
become corrupt or bad. Removing the Reserve Sector will remedy any issue
related directly to a Bad Reserve Sector.
Warning
Before removing the Reserve Sector of the drive(s), backup
any existing data. Removal of the reserve sector of any
drive permanently deletes all existing data on the hard
drive.
For Mirrored arrays (RAID 1), remove the Reserve Sector from the mirrored
drive first (this will appear during Step 3 below) then rebuild the mirrored array.
Remove the Sector on the Master Drive only as a last resort.
For Striped arrays (RAID 0), removing the Reserve Sector from any of the drives
that are striped will destroy the arrayed data.
To remove the Reserve Sector, follow these steps:
1.
During boot up, press Ctrl-F to enter the FastBuild BIOS utility.
2.
Choose option 2, View Drive Assignments.
3.
Press arrow keys to highlight the drive where you wish to remove the
reserve sector.
4.
Press Alt-F1. The highlighted drive will start blinking on the screen.
5.
Press Ctrl-Tab. A message will appear that says the reserved sector (which
is where array information is kept) on the disk will be wiped.
6.
Press Y to confirm.
7.
8.
Take the appropriate action:
•
For striped arrays, repeat this process for each member of the
particular array that is having a problem. When you are finished, press
the Esc key twice to reboot.
•
For mirrored arrays, hit the Esc key twice to reboot.
After rebooting, use FastBuild to re-create the array.
•
•
For striped arrays, use FDISK and FORMAT after setting up the array.
For mirrored arrays, rebuild the mirrored array.
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Chapter 6: Troubleshooting & Tips
Array Constantly Goes Into Critical or Offline Mode During Reboot
See Unable to Partition or Format array, above.
Cannot Rebuild Mirrored (RAID 1) Array
See Unable to Partition or Format array, above.
Fatal Errors or Data Corruption Are Constantly Reported When Reading or
Writing to Drive Array
See Unable to Partition or Format array, above.
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FastTrak S150 TX2plus User Manual
Operating System-Related Issues
Different drive lettering under Windows NT
This may happen when using a SCSI card in addition to the Promise card.
Windows NT does not necessarily load the driver for the boot device controller
first. This results in a drive that in MS-DOS is the C: drive being the D:, or E:, etc.
in Windows NT. Use the Windows NT Disk Administrator utility to reassign the
letters that NT has improperly assigned to the drives. See your Windows NT
documentation for instructions on how to use Disk Administrator.
The Operating System no longer boots after creating a Mirrored Array
using your existing boot drive using Windows 98/NT4/2000/XP
This is due to Drive Geometry issues. You can verify this if you move the original
drive back to the onboard controller and it boots successfully. Each controller
can view a drive differently. This can be an issue for a new controller that loads
the original Master Boot Record (MBR) and then has a problem translating it or
the Operating System boot record.
For Windows NT, Windows 2000, and Windows XP, Promise recommends a
clean install of the Operating System. This action restores the MBR and OS boot
record. This requires repartitioning and formatting the drive.
For Windows 98, you can perform the DOS Command SYS C: from a bootable
floppy or CD-ROM to restore the operating system boot record and transfer the
system files to the boot drive. If this does not work, the Windows 98 registry may
have become corrupted during the boot process and must be restored. See the
Windows documentation to perform this procedure.
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead of
the Hard disk controllers section. In Device Manager under Other Devices to see
if it lists a PCI Card or RAID Controller. If so, highlight this listing and click on the
Properties button then click on the Driver tab. Depending on your version of
Windows, choose either Change Driver or Update Driver. Follow the on-screen
prompts to complete installation of the driver. If Windows asks if you want to test
if the device can be removed safely, click on CANCEL. Reboot the system to
complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows NT, 2000, or XP
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Setup is inspecting your computer’s
hardware configuration…” appears in Windows NT4 or the message “Press F6 if
you need to install third party SCSI or RAID driver” appears in Windows 2000.
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Chapter 6: Troubleshooting & Tips
“No Hard Drives Found” Message Appears During CD-ROM Install of
Windows NT, 2000, or XP
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Setup is inspecting your computer’s
hardware configuration…” appears in Windows NT4 or the message “Press F6 if
you need to install third party SCSI or RAID driver” appears in Windows 2000
and XP.
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FastTrak S150 TX2plus User Manual
Performance Tips
Here are some tips that may optimize performance in a RAID 0 striped array. If
you are using an audio/video-editing card, we also recommend reviewing your
card’s documentation for additional information.
Use FastTrak S150 TX2plus as D: or other non-bootable drive in a Striped
Array
For Audio/Video editing, keep the original system boot drive on the standard IDE
controller as C: drive. Partitioning software such as FDISK will see the array as
one physical drive, D: or later. This will prevent file fragmentation and provide
better accessibility to the array.
Optimize Array for “Performance”
The Promise FastBuild BIOS Utility autosetup menu allows optimizing the array
for Performance applications such as A/V Editing. The default Performance
setting (Striping) selects a Stripe Block size of 64. This larger block size is
recommended for the data streaming requirements of A/V editing. You may
select an even larger block size in manual mode (see Chapter 3).
FastTrak (tm) / FastTrak S150 TX2plus (tm) BIOS Version 1.xx (Build xxxx)
(c) 2002-2005 Promise Technology, Inc. All Rights Reserved.
[ Auto Setup Options Menu ]
Optimize Array for:
Performance
[ Auto Setup Configuration ]
Mode................................................................ Stripe
Stripe Block Size....................................................64
Drive used in Array ..................................................2
Array Disk Capacity .......................................160048
[ Keys Available ]
[↑] Up [↓] Down [←, →, Space] Change Option [ESC] Exit [Ctrl-Y] Save
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Chapter 6: Troubleshooting & Tips
Change Setting of PCI Bus Utilization
Certain brands of video capture cards can produce a glitch on play back of .AVI
files. A setting of Less for PCI Bus utilization reduces the time which FastTrak
S150 TX2plus occupies on the PCI bus and frees that time for use by other PCI
devices and will eliminate the glitch dropout effect on playback.
in Tree View to display its Options in
1.
In PAM, click on the Controller icon
Information View.
2.
At the bottom of the window is the PCI bus utilization slider.
3.
Move the slider to the left to reduce the time FastTrak S150 TX2plus
occupies the PCI bus. Then click the Commit button.
Once a PCI bus setting has been selected, no reboot is required.
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Appendix A: Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive
issues, installation, and post-installation.
Pre-Installation
(Speed, Device Types, Capacity, Cabling)
Q: What kind of hard drives can I use for a FastTrak S150 TX2plus array?
A: You can use any Serial ATA or any IDE/EIDE hard drive(s) to create arrays
on the FastTrak S150 TX2plus. You should use matching drives for multipledrive arrays to maximize capacity usage as well as performance. Ultra ATA/133
drives are recommended for highest performance.
Q: Will ACPI work with HDDs on the FastTrak S150 TX2plus?
A:
Yes.
Q: Can I use ATAPI devices on the FastTrak S150 TX2plus controller?
A:
No. The FastTrak S150 TX2plus controller does not support ATAPI devices.
Q: Will the FastTrak S150 TX2plus work with 66MHz PCI bus speed?
A: Yes, the FastTrak S150 TX2plus is designed to accommodate the newer
PCI bus speed and is backward compatible with 33MHz speeds.
Q: How can I change the resources that the FastTrak uses?
A: The FastTrak S150 TX2plus is fully PnP. This means all the resources that
it uses are given to it by the PnP BIOS on the motherboard. The FastTrak S150
TX2plus does support IRQ sharing, but this will not work unless ALL the
concerned devices support the feature. If your motherboard allows you to control
the assignment of these resources, you may be able to remedy the problem by:
Changing the IRQ assignments to the PCI slots in the motherboard BIOS during
boot up.
Reset the configuration data in your CMOS. This is usually an option in the PnP
section of your CMOS.
Otherwise, switch the FastTrak S150 TX2plus card to a different PCI slot.
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Q: How does the FastTrak S150 TX2plus RAID controller provide storage
and/or data protection with their arrays?
A: FastTrak S150 TX2plus implements three different types of RAID levels as
follows:
RAID 0 (Stripe)
For capacity – The FastTrak S150 TX2plus array will be as big as the smallest
HDD in the array times however many HDDs are in the array. Any larger HDDs
will simply be truncated. The truncated space on the bigger HDDs will then be
unusable.
For sustained data transfers – Using FastTrak S150 TX2plus, a RAID 0 array
consisting of two HDDs will transfer at about twice the speed of the slowest HDD
in the array. A RAID 0 array consisting of four HDDs will transfer at about three
times the speed of the slowest HDD in the array.
RAID 1 (Mirror)
For capacity – The FastTrak S150 TX2plus array will be as big as the smallest
HDD in the array. The larger HDD will simply be truncated. The truncated space
on the bigger HDD will then be unusable.
For sustained data transfers – The FastTrak S150 TX2plus array will write data
at the rate of the slowest HDD in the array. The FastTrak S150 TX2plus array
will read data at twice the rate of the slowest HDD in the array.
RAID 0+1 (Stripe + Mirror)
For capacity – The FastTrak S150 TX2plus array will be twice as big as the
smallest HDD in the array. The larger HDD will be truncated. The truncated
space on the larger HDD will then be unusable.
For sustained data transfers – The FastTrak S150 TX2plus array will write data
at twice the rate of the slowest HDD in the array. The FastTrak S150 TX2plus
array will read data at twice the rate of the slowest HDD in the array.
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Appendix A: FAQs
Drive Issues
Q: Can I add a drive to a FastTrak S150 TX2plus RAID array via hot-swap and
dynamically adjust the array size/configuration?
A: No. The FastTrak S150 TX2plus system does not support dynamically
adjustable RAID size/configurations.
Q: Do the HDDs on the FastTrak S150 TX2plus have to be the same size?
A: The HDDs that you use with the FastTrak S150 TX2plus do not have to be
the same size. If the sizes differ, the FastTrak S150 TX2plus will truncate the
bigger HDD so the drives match. The resulting difference in HDD space is
unusable, so avoid using HDDs of significantly different capacities.
Q: I already have an array on an older FastTrak controller. Can I move that
array to my new FastTrak S150 TX2plus controller?
A: Yes. All FastTrak controllers read the arrays the same way and can be
moved from one controller to another.
Q: Can I take a drive used in a FastTrak S150 TX2plus array and access it
directly with a different controller, such as the one integrated on the
motherboard?
A: Only Single-drive striped (RAID 0) and Mirrored (RAID 1) array
configurations allow the drive(s) to be accessed individually on another
controller. Multiple-drive striped (RAID 0) will not work.
Q: If I have a problem with one of the drives on the FastTrak S150 TX2plus,
how can I low-level format it to correct the problem?
A: Do NOT do this. Low-level formatting IDE drives is unnecessary and
generally does not correct problems commonly experienced during use.
Errors such as bad sectors or ECC/CRC failure are best remedied by completely
replacing the drive. For this reason, do NOT low-level format the drives attached
to the FastTrak S150 TX2plus controller.
Q: Do I have to install disk management software on my array in order to
access the full storage capacity of drives?
A: No! Disk management software will only complicate things. The array
should be fully addressable by your OS as it is. Remember that some operating
systems have varying limits on the sizes of partitions and logical drives that can
be defined. Consult your OS documentation about partitioning larger drives.
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FastTrak S150 TX2plus User Manual
Q: What system BIOS setup settings do I use for the drives on the FastTrak
S150 TX2plus controller?
A: None. The drives on the FastTrak S150 TX2plus controller are supported by
the FastTrak S150 TX2plus BIOS and/or OS drivers, not by your system BIOS.
Q: How do I partition/format my FastTrak S150 TX2plus RAID array?
A: The FastTrak S150 TX2plus represents the array as a single HDD to your
system. Therefore, anything that you can do to a single HDD you can do to a
FastTrak S150 TX2plus array. For example, you should use the FDISK and
FORMAT utilities to partition/format the array. You can partition the array as you
see fit. You can format the array with any file system you wish.
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Appendix A: FAQs
Installation Issues
(Capacity, Booting)
Q: Why are some drives recognized by the FastTrak S150 TX2plus Array
Setup utilities with only partial capacity?
A: Some hard drives ship with a jumper that reduces the addressable capacity
of the drive to prevent problems with older systems that don’t support larger
drives. Consult your hard drive documentation to set the jumper so that you can
use the full capacity of the drive.
Q: How can I change the system boot sequence in order to boot from the
FastTrak S150 TX2plus array?
A: The boot sequence is controlled by the system BIOS. As far as the system
BIOS is concerned, the FastTrak S150 TX2plus controller and defined arrays
are categorized as a SCSI device. This allows you to set the boot sequence in
your BIOS setup utility to boot from SCSI first, rather than IDE.
If there are multiple SCSI add-in controllers in the system, then the boot
sequence among them will be determined exclusively by their PCI slot priority.
PCI slot #1 will be first, slot #2 second, etc. Put the FastTrak S150 TX2plus
controller in the PCI slot where it will be accessed ahead of other SCSI
controllers if you want to boot from the array.
Q: How can I change the boot sequence between a PCI SCSI card and the
FastTrak S150 TX2plus RAID array?
A: Since all PCI devices are PnP, it is difficult to determine which device is
addressed first. Some newer motherboard BIOSes have advanced options that
identify devices and allow you to select which device will be assigned resources
first. Otherwise you may have to physically switch the device cards on the PCI
slots so that the boot device is in the highest priority slot number (see previous
question).
Post-Installation
Q: Why can’t I see the drives on the FastTrak S150 TX2plus under FDISK?
A: You have not created an array yet. If no array has been created, the system
will not recognize drive(s) attached to the FastTrak S150 TX2plus.
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72
Appendix B: Technical Support
Promise Technical Support provides several support options for Promise users
to access information and updates. We encourage you to use one of our
electronic services, which provide product information updates for the most
efficient service and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), IDE/ATAPI drives & devices, and other controllers.
Technical Support Services
TM
Promise Online
Web Site
http://www.promise.com
(tech documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support
support@promise.com
Fax Technical Support
(408) 228-6401
Attention: Technical Support
Phone Technical Support
(408) 228-6402
7:30-5:00pm M-F Pacific Standard Time
If you wish to write us for
support:
Promise Technology, Inc.
Attn: Technical Support
1745 McCandless Drive
Milpitas, CA 95035, USA
European Tech Support
E-mail Support
support@promise.nl
Fax Technical Support
+31 (0)40-256-9463
Attention: Technical Support
Phone Technical Support
+31 (0)40-235-2600
8:30-5:00pm The Netherlands Time
If you wish to write us for
support:
Promise Technology Europe B.V.
Attn: Technical Support
Luchthavenweg 81-125
5657 EA Eindhoven, The Netherlands
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FastTrak S150 TX2plus User Manual
Pacific Rim Sales Office
E-mail Support
support@promise.com.tw
Fax Technical Support
+886-3-578-2390
Attention: Technical Support
Phone Technical Support
+886-3-578-2395 (Ext. 8870)
9:00-6:00pm Taiwan Time
If you wish to write us for
support:
Promise Technology, Inc.
Attn: Technical Support
2F, No. 30, Industry E. Rd. IX
Science-based Industrial Park
Hsinchu, Taiwan, R.O.C.
China Office
E-mail Support
support-china@promise.com
Fax Technical Support
+86 (0) 10-687-23940
Attention: Technical Support
Phone Technical Support
+86 (0) 10-687-23941
9:00-6:00pm China Time
If you wish to write us for
support:
Promise Technology China
Attn: Technical Support
Room 3217, No. 11
South Zhong Guan Cun Street
Hai Dian District Beijing 100081
P.R. China
74
Appendix B: Technical Support
Limited Warranty
Promise Technology, Inc. (“Promise”) warrants that for Three (3) years from the
time of the delivery of the product to the original end user:
a)
the product will conform to Promise’s specifications;
b)
the product will be free from defects in material and workmanship
under normal use and service.
This warranty:
a)
applies only to products which are new and in cartons on the date of
purchase;
b)
is not transferable;
c)
is valid only when accompanied by a copy of the original purchase
invoice.
d)
is not valid on spare parts, fans, and power supplies.
This warranty shall not apply to defects resulting from:
a)
improper or inadequate maintenance, or unauthorized modification(s),
performed by the end user;
b)
operation outside the environmental specifications for the product;
c)
accident, misuse, negligence, misapplication, abuse, natural or
personal disaster, or maintenance by anyone other than a Promise or
a Promise-authorized service center.
Disclaimer of other warranties
This warranty covers only parts and labor, and excludes coverage on software
items as expressly set above.
Except as expressly set forth above, Promise disclaims any warranties,
expressed or implied, by statute or otherwise, regarding the product, including,
without limitation, any warranties for fitness for any purpose, quality,
merchantability, non-infringement, or otherwise. Promise makes no warranty or
representation concerning the suitability of any product for use with any other
item. You assume full responsibility for selecting products and for ensuring that
the products selected are compatible and appropriate for use with other goods
with which they will be used.
Promise does not warrant that any product is free from errors or that it will
interface without problems with your computer system. It is your responsibility to
back up or otherwise save important data before installing any product and
continue to back up your important data regularly.
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FastTrak S150 TX2plus User Manual
No other document, statement or representation may be relied on to vary the
terms of this limited warranty.
Promise’s sole responsibility with respect to any product is to do one of the
following at its own discretion:
a)
replace the product with a conforming unit of the same or superior
product;
b)
repair the product;
c)
recover the product and refund the purchase price for the product.
Promise shall not be liable for the cost of procuring substitute goods, services,
lost profits, unrealized savings, equipment damage, costs of recovering,
reprogramming, or reproducing of programs or data stored in or used with the
products, or for any other general, special, consequential, indirect, incidental, or
punitive damages, whether in contract, tort, or otherwise, notwithstanding the
failure of the essential purpose of the foregoing remedy and regardless of
whether Promise has been advised of the possibility of such damages. Promise
is not an insurer. If you desire insurance against such damage, you must obtain
insurance from another party.
Some states do not allow the exclusion or limitation of incidental or
consequential damages for consumer products, so the above limitation may not
apply to you.
This warranty gives specific legal rights, and you may also have other rights that
vary from state to state. This limited warranty is governed by the State of
California.
Your Responsibilities
You are responsible for determining whether the product is appropriate for your
use and will interface with your equipment without malfunction or damage. You
are also responsible for backing up your data before installing any product and
for regularly backing up your data after installing the product. Promise is not
liable for any damage to equipment or data loss resulting from the use of any
product.
76
Appendix B: Technical Support
Returning Product for Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
•
Product model and serial number (required);
•
Return shipping address;
•
Daytime phone number;
•
Description of the problem;
•
Copy of the original purchase invoice.
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Return only the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
USA and
Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
1745 McCandless Drive
Milpitas, CA 95035
Other Countries:
Return the product to your dealer or
retailer.
Contact them for instructions before
shipping the product.
You must follow the packaging guidelines for returning products:
Use the original shipping carton and packaging or similar packaging if the
original is not available:
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging is
not covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty
for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Promise will pay for standard return shipping charges only. You will be required
to pay for any additional shipping options (such as express shipping).
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78
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