Teaching life skills through sports







CoaCh's Manual

Updated - May 21, 2015


CoaCh's Manual


Employees are hereby expressly notified the Coach's Manual does not constitute a set of promises or an employment contract. Also, nothing in the Manual constitutes a promise of specific treatment in specific situations. Employment with Skyhawks will continue at the will of Skyhawks and the employee and may be terminated at any time for any reason with or without notice by either party notwithstanding any statement in the Manual or its subsequent revision(s).

Any oral or written representations from Skyhawks representatives will not supersede the terms addressed in this notice.



CoaCh's Manual

TaBlE oF ConTEnTs

Welcome �������������������������������������� 4

Our History


About Skyhawks


Coaching Philosophy ��������������������� 5

Coaching Methodology ������������������ 5

The Child �����������������������������������������������5

The Coach ���������������������������������������������6

The Program ������������������������������������������6

Keys to Successful Coaching ��������� 7

Organization & Preparation �����������������������7

Presentation �������������������������������������������7

Communication ��������������������������������������7

Respect �������������������������������������������������8

Expectations For A Coach �������������� 9

Summer Coach Checklist


Year Round Coach Checklist


Coaching Tips


Bag of Tricks


Teaching Life Skills


Behavior Issues


3 Common Participant Behavior Types




Steps to Modifying Participant

Behavior Issues


Coaching Assignments ���������������� 20

View a Proposed Schedule ���������������������21

Accept a Proposed Schedule ������������������21

Changes in Assignments ������������������������22

Time Off �����������������������������������������������22

Schedules ��������������������������������������������22

Personnel File Checklist Items �����������������22

Program Implementation ������������� 23

Parking Lot Duty


The Gate System




Age Assignments and Groupings


Equipment Distribution




Sport Balls


Merit Awards


Player Evaluation


Parent Information Cards and

Parent Evaluations


Participant–to–Coach Ratios and

Staffing Guidelines


Marketing/Promoting Skyhawks Programs


Coach Ranking


Staff Write-ups ��������������������������������������30

Staff Write-up Form �������������������������������30

Paychecks and Direct Deposit �����������������31

Camp Policies and Procedures ����� 32

Weather Policy ��������������������������������������32

Refund Policy ���������������������������������������33

Program Cancellations / Program Times ����33

Late Pick-ups ���������������������������������������33

No Show Policy �������������������������������������33

Lost Participant Procedure ���������������������33

Unregistered Participant Policy ���������������34

Maintenance of Food �����������������������������34

Lunch Time ������������������������������������������34

After Lunch Activities �����������������������������34

Bathroom and Water Breaks �������������������34

Hosting Organization Relationships ����������35

Facility Relationships and Maintenance ����35

Parent Questions, Complaints & Concerns 35

Staff Policies and Procedures ������ 36

General Rules of Conduct


Substance Abuse


Appearance Policy


Dress Code




Participant - Coach Interaction


Phone Calls / Texting


Personal Weapons Restricted




Transportation of a Participant


General Rules Regarding Travel Conduct


Communication with Area Manager and/or

Area Director


Employment Policies


Safety Rules ������������������������������� 40

Playground and Athletic Equipment and

Facilities Requirements ��������������������������41

Protection from the Sun �������������������������41

Water-Related Activities ��������������������������41

Daily Safety Checks �������������������������������42

Emergency Situations ����������������� 43

Emergency Communication System ���������43

Intruder/Stranger on the premises �����������43

Flash Flood ������������������������������������������43

Earthquake ������������������������������������������43

Fire �����������������������������������������������������44

Lightning ����������������������������������������������44

Tornado �����������������������������������������������44

Swarm of Bees �������������������������������������44

Medical Policies ������������������������� 45

Daily Health Supervision �������������������������45

Storage and Administration of Medication �45

Infection Control �����������������������������������45

Handling Health Emergency & Accident ���46

Treatment of Major Injuries ���������������������46

Treatment of Minor Injuries ���������������������47

Concussion Awareness ���������������� 49

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Table of Contents


CoaCh's Manual



Skyhawks Founded by Gonzaga

University graduate

Jeff Heimbigner.

Jeff’s goal was to

“develop a sports program where children could learn sports in a fun, safe and appropriately competitive environment.”


Skyhawks offered a handful of soccer camps throughout

Eastern Washington and Western



Dave Berto, future co-owner of Skyhawks, began coaching

Skyhawks soccer camps. Dave’s vision for Skyhawks was to expand from soccer-only camps into multiple athletic programs that teach life skills in a safe and fun environment.


Chris Stiles, future co-owner of

Skyhawks, began coaching Skyhawks soccer camps.


Skyhawks began franchising.


Skyhawks purchased

SoccerTots, future SuperTots, franchise company.

aBouT sKYhaWKs

Today, Skyhawks’ mission is to teach life skills through sports. Athletics is one of the greatest tools available in today’s society to help children develop positive character traits and life values. Early adolescence is a time when children are looking for basic values that they can count on and be motivated by in their lives. Under the right conditions, many youth sports experiences can be enormously beneficial, teaching the importance of teamwork, cooperation, and hard work, among many other qualities.

During the years in which most children are typically involved in organized sports they are learning about themselves psychologically, physically, emotionally, and socially.

During this juncture their personalities are being molded, their bodies are going through changes, and their minds are forming lasting impressions about the importance of sports in their lives. It is at this teachable moment that you can play a pivotal role in making the sports experience positive, healthy, and safe. Our job is to use sports to make a positive contribution to a youth’s overall development, attitude, and lifelong character.

Children learn many important lessons through sports that are basic to leading productive adult lives in our society. Sports provide an ideal forum to teach such valuable fundamentals as ethics, abiding by the rules, winning and losing with grace, coping with success and failure, respecting authority figures, always striving to do your best, the importance of exercise and nutrition, etc. These traits provide the building blocks that help young citizens of our communities become a well-balanced adult, which translates into leading productive lives.

Who We Serve

Since 1980, nearly two million children have attended a Skyhawks program!

Our service is to the youth in various communities and the adults who want to make a difference in their lives.


Our vision is that every community across the North American continent will someday experience a Skyhawks program.


» Integrity – the courage to make the right decision

» Safety – decisions that never compromise the safety of the children

» Exceed Expectations – the willingness to go above and beyond; to WOW our customers and Coordinators

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Welcome - 4


CoaCh's Manual

CoaChInG PhIlosoPhY

Skyhawks programs are designed to engage the imagination of young athletes. Our staff implements a unique curriculum that allows for maximum participation and FUN.

Skyhawks participants improve their fundamental skills and learn life lessons through encouragement and participation.

CoaChInG METhoDoloGY

The three elements that make up Skyhawks’ formula for success

(coaching methodology) are:


The Child


The Coach


The Program

After a Skyhawks program, each child should come away with new skills, new friends, a great attitude toward the sport, and a smile. Some basic ground rules:

» Talk to your kids.

» Get to know them.

» Make sure all kids thrive and no one is made to feel inferior.

» Get involved and teach.

» Make every child feel great for trying and participating.

Children don’t care what you know until they know you care. This is the key to our success!

Before Self-esteem and Self-Actualization (learning the skills) can take place, belongingness, safety, and physical needs must be met.

» If children are hungry, sick, or cold, they will be distracted and find it difficult to learn.

» If children feel threatened, scared or apprehensive, they will not have learning new things at the top of their list of priorities.

If questionable or disruptive behavior occurs, look beyond the behavior for a possible cause of the behavior. You may find that the child’s physiological, safety, or belongingness needs are simply not being met. Do not react to the behavior before you ask yourself whether this is a problematic situation – or a problematic behavior. The answer will be critical for determining the appropriate consequence or reaction. See the section on

Keys to Successful Coaching for more detail on situational vs. problematic behavior.


Human needs drive human behavior. Understanding human needs is critical for connecting with our participants. Abraham

Maslow felt that the basic human needs are arranged in a hierarchical order.


He created Maslow’s hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.

Active Learning

The most effective way for children to process information is through active learning – practice and participation! Apply active learning throughout the day during skill training, games or scrimmages. The best presentation utilizes the whole-part-whole coaching methodology and ends in production.

» Whole = Present

» Part = Practice

» Whole = Produce

Maslow’s Hierarchy of Needs


(Whole) Being able to perform new skills at complete level.


(Part) Learn a new skill and be able to perform the new skill.


Do all the children feel accepted, wanted and needed by the group?


How does a five-year-old feel when leaving mom/dad?


shelter, water, food (snack/lunch), air, and clothing

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

A Skyhawks Learning Environment Includes:

» Engaged and challenged children.

» Maximum participation with the elimination of line drills.

» A fun, respectful and fair atmosphere..

» Eye-to-eye communication.

» An emphasis on team over individuals.

» An emphasis on participation over winning.

» Demonstrating good sportsmanship by being a good sport.

» Putting the needs of the children ahead of your own.

1 Maslow, A. (1954). Motivation and Personality. New York: Harper & Row.

Coaching Philosophy - 5


CoaCh's Manual

ThE CoaCh

The player needs to meet there basic needs in order to experience success, and so does the Coach. Set yourself up for success by taking care of your basic needs.


Whole – Part – Whole

A child must see the entire skill at full speed in order to comprehend the actual goal he/she is trying to attain.

» Whole - Present the entire skill

» Part - Break the skill into parts and practice with games

» Whole - Produce the final product in a scrimmage

Skyhawks’ methodology is implemented through skills, games and scrimmages.


» Part (Breakdown 2)

Game-Related (stage 3)

The Game-Related Stage allows kids to practice and develop confidence in a reassuring environment. Here, we reinforce the new skills through fun games and exercises. Here are some keys to the successful implementation of fun games and exercises:

• Utilize and emphasize the new skill.

• Make sure the game is age-appropriate.

• Involve all the players.

• Modify the game when necessary so that all the children are involved and active.

• Refrain from using lines or elimination as a consequence.

• Use time and space as constraints.

• As the game progresses, increase the pressure.

• Do not emphasize winning.

• Use the game to teach the skills.

• Use the game to work individually with kids while the others are occupied and having fun.



» Whole

Introduction and presentation he Introduction Stage is the process of discovery at full speed.

» Part (Breakdown 1)

Fundamental practice

In the Fundamental Stage, we break down the skill into specific parts and teach participants proper technique. This is often where Coaches make the biggest mistakes — they try to teach too much. Break the skill down to its simplest form. This will build self-esteem and instill confidence in the participant. Once you see improvement, then you can build on the skills. This is more efficient than breaking it back down because they did not master the first step. Not only will you have to re-teach the skill, but the children feel they have failed, creating another obstacle to overcome. The participants can achieve goals most efficiently when we model and instruct without pressure. Do not use static or line exercises. Players can practice in pairs or alone while you work with individuals. Keep instruction short and goals attainable. Accomplish your goal and move on. Show-do-correct. Show-do-correct. Give the participants something they can take home and practice!


» Whole

Match Conditioned (stage 4)

Participants experience the skill under full game pressure in the Match Conditioned Stage. We work on the skill in matchlike conditions. These exercises and games need to reflect the real thing tactically (e.g., 1vs1, 2vs2, 3vs2, scrimmages, etc.).

Add wrinkles or constraints to the game to encourage use of the new skill.

» Whole

The final production - Scrimmages (stage 5)

The Scrimmage Stage allows players to experience the skill during an actual game. Your job is to referee and enforce the rules of the game. Be active and enthusiastic! This is not a time to sit down and take a break. Involve the less skilled players.

Facilitate the flow of the game by physically directing the play.

Coaching Philosophy - 6

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509


CoaCh's Manual

KEYs To suCCEssFul CoaChInG

The most important element of successful coaching is how well you communicate with children ages 4-14. How well you communicate is directly related to how organized and prepared you are. Groups that consistently have a blast are those in which the Coach has the most discipline, structure, and control. The following are key to successful coaching:

oRGanIZaTIon & PREPaRaTIon

Organization & Preparation are critical to the success of your program. Before Monday morning, it is imperative that you be prepared and organized.

Prepare yourself.

» Get a good nights sleep.

» Prepare your uniforms (wash them).

» Prepare your driving directions to the site. (Search for your program at and use the online directions tool. Other options include Yahoo Maps, Mapquest, Google

Maps, etc.)

» Prepare your lunch, snacks, water, etc.

Organize the events of the day.

» Create a written schedule. (skills/drills/games)

» Organize your field utilizing all your equipment.

» Organize your ball jail and lunch area.

» Organize your activities so they flow easily.


Your presentation includes not only the verbal aspects of communicating and teaching, but also the manner in which you explain a new exercise or game, and the way you set up your exercises and games. Your presentation is the key to communication. Your presentation is the manner in which you convey your thoughts, whether through instruction, praise, or answers. The delivery of the information is just as important as the content.

How you present the material is critical.

» Present with your body language… be excited; be a “10.”

» Present with your voice… speak loudly and directly.

» Present with your eyes… make eye contact on the children’s level.

» Present with attention focused (have your children face away from distractions, e.g. sun or other groups).

» Present with the balls in the ball jail… eliminate distractions in their hands!

» Present while sitting or standing close to the participants… get excited and speak right to them!


Although there is a distinction between presentation and communication, the two are interrelated. You must become proficient at speaking with 4-14 year-olds. Your participants are still developing their interpretive and verbal skills. Children are impressionable. What you say will have an impact. Choosing what you say and how you convey yourself at all times is highly important. Positive, negative and aside speaking is all picked up by children and will be repeated to parents.

What you communicate to your children is critical.

» Communicate using age-appropriate language. (Absolutely no swear words)

» Communicate with specific instructions.

» Communicate by using cue words/games

» Body language, organization of camp, cleanliness, listening skills, and interactions with parents all communicate the professionalism of our programs to parents.

Keys to Successful Coaching - 7

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CoaCh's Manual


Respect is the best asset a Coach can have! You are a role model.

As role models, we either maintain or lose a participant’s respect through our words, deeds and actions. On Monday at 9:00 a.m., every participant’s eyes are on you, your dress, your hair, and your manners. You have the respect of a world-class athlete.

Your choices with each child from the first interaction determine whether you will maintain or loose their respect.

You will loose respect if...

» you do not actively engage the participant immediately.

» you have distraction during the Director’s orientation.

» your field is not set up like the other Coaches’.

» you are not in uniform.

» your lessons are not prepared.

» you yell.

» you lose your cool.

» you are not consistent.

» your presentation is boring.

» you do not meet their expectations.

» you are disrespectful to participants, parents, coordinators or staff. Participants evaluate and learn by your actions as well as by your words. By the end of the week, your group’s response to your coaching will determine how well you performed.

Maintaining respect is much easier than regaining it. Once it is lost it is very difficult to rebuild. Maintaining respect is simple.

» Be on time.

» Be organized.

» Present with enthusiasm.

» Practice good hygiene.

» Practice good communication skills.

» Remember that the children and there to both learn and have fun!

» When these are all put together correctly, respect is fostered.

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Keys to Successful Coaching - 8


CoaCh's Manual


FoR a CoaCh

As a coach you have the most direct contact with Skyhawks customers on a daily basis.

You are also the essential link that makes our programs effective and meaningful in campers lives. Skyhawks sets coach expectations high so that every child walks away with a top notch sport experience.

» Arrive on time.

» If you are not going to be on time – in the case of an emergency only – you must call your Area Manager.

» If you fail to let your AM know you are late, your AM has the right to replace you.

» Wear the correct uniform.

» Prepare a daily schedule using skills, drills, and games format.

» Use all the equipment when setting up the field.

» Manage anywhere between 8 and 20 children.

» Teach safe, skill-based and fun sports programs.

» Be creative!

» Be safe! Conduct head counts every twenty minutes.

» Manage program flow, including lunch, snack, and bathroom breaks.

» Have fun!

» Present information with enthusiasm!

» Follow the leadership of your Director.

» Review your schedule with your Director.

» Contact your AM if you are having difficulties with your Director.

» Always let your AM know where and when you can be reached.

» Conduct weekly safety checks on all coaching equipment.

» Wash your bibs each week.

» Have access to a computer and email.

» Have access to reliable transportation.

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Expectations For A Coach - 9


CoaCh's Manual

suMMER CoaCh




Reconfirm directions and schedule with director.

Uniform clean and ready to go; red shirts worn on Monday and Friday. Navy shirts worn on Tuesday and Thursday. Navy blue shorts must be worn all week.

Make sure to bring manuals, bibs, discs, and cones.


Arrive to site by 8:30 am, field set up by 8:45 am, camp begins at 9 am

Daily schedule prepared. Have fun, teach sport and life skills.

Assignment will be posted in online account by 8 pm. (Some areas post on Monday)

Dismiss kids using the gate system and attend coaches meeting at the end of the day.


Arrive to site by 8:15 am and attend coaches meeting. Field set up by 8:35 am.

All equipment and bags are picked up and placed off to the side. Please have an organized camp.

Assist with parking lot duty. Greet and introduce yourself to as many kids as possible. Remember this is the first impression!

Camp Orientation begins at 9 am. Introduce yourself and get kids excited.

During the parent orientation, you are doing a group warmup game (Mingle, Mingle, Obstacle Course, etc...)

Sport balls for soccer, basketball, flag football, volleyball, multi-sport, and Mini-Hawk


handed out at the beginning of camp.

Hand t-shirts out at the end of camp (bring kids in around

11:40 or 2:40)

Dismiss kids using the gate system. Bring kids in around 10 minutes before camp ends and give breakdown of the day – reiterate skills learned, encourage practice, and go over plan for tomorrow. Make sure every child checks out.

Hand out promotional flyers for future camps.

Attend coaches meeting after camp to discuss your schedule for Tuesday. You may need to make revisions based on the kids in your group

Assist with parking lot duty. YOU WILL NEED TO DO THIS



Arrive to site by 8:30 am, field set up by 8:45 am, camp begins at 9 am

Daily schedule prepared. Have fun, teach sport and life skills

Wacky Wednesday, Jersey Day, Uniform Day.

Dismiss kids using the gate system and attend coaches meeting at the end of the day .

Accept assignment in Coaches Corner by 6 pm. (Some areas have confirmation on Tuesday).


Arrive to site by 8:30 am, field set up by 8:45 am, camp begins at 9 am.

Daily schedule prepared. Have fun, teach sport and life skills.

Dismiss kids using the gate system and have coaches meeting at the end of the day.

Coordinate and plan tournament day with camp director.

Fill out and sign Merit Awards or Player Evaluation Thursday night.


Arrive to site by 8:30 am, field set up by 8:45 am, camp begins at 9 am

Hand out Merit Awards or Player Evaluation at end of camp.

Daily schedule prepared. Have fun, teach sport and life skills.

Dismiss kids using the gate system. Good work, Enjoy your weekend!

Keys to Successful Coaching - 10

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509


CoaCh's Manual

YEaR RounD



Before first class

Reconfirm directions and schedule with director.

Uniform clean and ready to go; red shirts worn on First, Third and Fifth class. Navy shirts worn on Second, Fourth and

Sixth class. Navy blue shorts must be worn all week.

Make sure to bring manuals, bibs, discs, and cones.

Second Class

Field set up by 15 mins. prior to the start of class.

Daily schedule prepared. Have fun, teach sport and life skills.

Dismiss kids using the gate system and attend coaches meeting at the end of the day

First Class

Field set up by 15 mins. prior to the start of class.

All equipment and bags are picked up and placed off to the side. Please have an organized camp.

Assist with parking lot duty. Greet and introduce yourself to as many kids as possible. Remember this is the first impression!

Orientation begins at class start time. Introduce yourself and get kids excited.

During the parent orientation, you are doing a group warmup game (Mingle, Mingle, Obstacle Course, etc...)

Dismiss kids using the gate system. Bring kids in around 10 minutes before camp ends and give breakdown of the day – reiterate skills learned, encourage practice, and go over plan for tomorrow. Make sure every child checks out.

Hand out promotional flyers for future camps.

Attend coaches meeting after camp to discuss your schedule for Tuesday. You may need to make revisions based on the kids in your group

Assist with parking lot duty. YOU WILL NEED TO DO THIS


Third Class

Field set up by 15 mins. prior to the start of class.

Daily schedule prepared. Have fun, teach sport and life skills.

Dismiss kids using the gate system and attend coaches meeting at the end of the day

Fourth Class

Field set up by 15 mins. prior to the start of class.

Daily schedule prepared. Have fun, teach sport and life skills

Dismiss kids using the gate system and have coaches meeting at the end of the day

Coordinate and plan tournament day with camp director.

Fifth Class

Field set up by 15 mins. prior to the start of class.

Daily schedule prepared. Have fun, teach sport and life skills

Fill out and sign Merit Awards or Player Evaluation that week.

Sixth Class

Field set up by 15 mins. prior to the start of class.

Hand out Merit Awards or Player Evaluation at end of camp.

Daily schedule prepared. Have fun, teach sport and life skills

Dismiss kids using the gate system. Good work!

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Keys to Successful Coaching - 11


CoaCh's Manual


Energy Level

» On a 1-10 scale you need to be at an 11. Specifically at Mini-



camps, we need to be excited and goofy with the kids.

» Your enthusiasm will keep them engaged. If they are engaged they are less likely to be disruptive and unsafe. This is when the magic happens and kids learn and grasp the skills you are teaching them.

» Have the kids get vocal. Have them yell as a group. When you are breaking down the steps of a skill have them yell out the counts. And don’t accept the first try. Have them get louder.

» Always have a smile on your face

» Be loud and constantly encourage the kids (never stop with high fives).

» You should constantly be moving and talking.

» Use count downs. 5... 4... 3... 2... 1. Use these all the time: when kids get their balls, when you need them in a line, when you need their attention.

» Use attention grabbers to make sure they are listening.


The kids are there to have fun while learning. We need to always be teaching in everything we do and this cannot stop until the day is done. Whole-Part-Whole – we need to break it down for the kids.

» Use Teaching Cues that get down to their level.

» Use magic words! Have the kids create magic words that stand for go, stop, freeze, etc.

» Go Slow – speak slowly. Make sure they understand. Talk in terms they will understand.

» Focus on the positive actions and ignore the negative. By rewarding positive behavior and ignoring the negative you will bring the trouble kids over to your side.

» Get the most out of your games/drills. If they aren’t getting it, stop the game, bring them in, introduce a new technique, and get them back into the game. This should be fast paced.

» Sell the drill/skill/game – Make the kids want to play!


Someone should always demonstrate the intended event, skill or drill.

» If you need the kids to get their balls join them and get yours with them.

» Show them how to line up by showing running along the line you want them to line up on.

» Before you run a new drill, have a kid help demonstrate before you run at full speed.


Ensure that children participate in groups during skills and drills so everyone is actively engaged at all times.


Kid feel better than when you learn their name. This is also and easy way to impress parents.

Common Sense

» Keep phones in bags for emergency use only.

» Make sure the sun is behind kids when you talk to them

» Use appropriate language

» Always be on time.


» Kids will be divided into groups prior to the start of camp.

» Bring a daily schedule each day.

» Take breaks as a group, snack time in the shade and away from the gate.

» Make sure participant gear is placed in separate areas by group, balls in ball jails, etc.

» Transition the kids between every station, game and break.


» Constantly count your kids.

» Constantly be thinking about safety concerns on the field/court.

» Take care of your equipment.

» Watch for strangers.

» Watch for dehydration/injuries.

Have Fun!

It’s contagious. You’ll never have a better job. Enjoy it!

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Keys to Successful Coaching - 12


CoaCh's Manual


The key is to make organization, discipline, and transitions fun!

Establish Group Rules

» Allow the kids to assist in making your group rules Monday morning

» Cue games to encourage good listening

» Speak softly

» Touch your nose if you are listening

» Athletic stances

• Breakdown

• Breakdance

• 10 Point System

» Positive reinforcements or rewards for the entire group (no candy or food rewards)

Attention Getters

» Magic word for the day

» Chants

» Two claps on one

Transitional Games

Ball holding contest

» Follow the leader (Airplanes,

Motorcycles, Elephants, Marching Band)

» Songs or chants

» Mission “Impossible”

Group Organization

» Point systems

» Magic word for the day

» Count down

» Ball zone

» Bunny hop with ball between legs

Skyhawks’ Dances & Songs

» Mini-Hawk® Dance (to the tune of the

Chicken Dance)

» Ooh Aha Aha Aha Ooh

Difficult Children

» Coach’s helper

» Field set up

» Top cop


» Excite-O-Meter

» Sky-ball

» Program clap

Daily Themes

» Crazy hats, shorts, hair day

» World Cup day

» Team Sport day

» Trivia day

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

Keys to Successful Coaching - 13


CoaCh's Manual

TEaChInG lIFE sKIlls

Playing sports can teach the importance of maintaining a positive attitude, respect, sportsmanship, responsibility, and teamwork – but kids need your guidance to learn these life lessons. Skyhawks goal is to show you how to find and use “teachable moments” on the playing field. Each day you will focus on one particular life skill; however, it’s important to note that all of the life skills should be integrated throughout the entire week.











When including life skills into a camp, here are some important things to remember:

» Model it – If you want them to do it, make sure you are doing it.

» Expect it – When your expectations are reasonably high,

Participants rise to the occasion.

» Teach it – Give children the tools they need to demonstrate the life lesson.

» Praise it – When you see or hear a Participant applying a life lesson, recognize it and praise him or her for making positive, respectful decisions.

» Discuss it – Pick out times when you see other Participants applying life lessons and discuss them with your Participants.

» Correct it – Be consistent when teaching life skills. At the same time, be sure you are being respectful while correcting the behavior.

» Acknowledge it – Don’t just let things slide! Be sure to notice when appropriate behavior is being exhibited, and make sure to call them on non-appropriate behavior!

» Reinforce it – Remind children of their good decisions so that they remember how it felt, the praise they received, and the overall experience of applying a life skill.

» Reward it – Reward consistent applications of life skills.

Throughout the day, reward points when observing life skills.

On Monday start with awarding one point and by Friday raise it five points for each life skill that is recognized. Also, let a child pick a game, lead the group to a water break, etc.

To find a more detailed schedule of like skills go to Coaches

Corner and click on the Coaching Resources link. Look for the

Teaching Life Skills link and that will provide you with additional information. Make sure to review before stepping out on the playing field!

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CoaCh's Manual


If you do not have RESPECT, it becomes more difficult to discipline. The dictionary defines discipline as: “Training that develops self-control; punishment; method to correct dissobedience; set or system of rules and regulations.”


Skyhawks defines discipline as: Using a consistent system of rules and regulations to develop self-control and attentiveness; a method that limits acting out or bad behaviors.

We need to answer four questions before we can begin to define

HOW to discipline.

1. When does acting out occur?

2. Where does acting out occur?

3. Why does acting out occur?

4. How does acting out occur?

When we isolate these questions and address each one independently, an interesting correlation develops.

1. When – During transition times.

• When basic needs are not met

• During instruction

• In line

• Before program

• In the dug-out

• After program

• When sitting in groups

• During lunch

2. Where – Anywhere the situation permits it.

• When sitting in large groups • In dug-outs

• In lines

3. Why – They are bored.

• In bathrooms

• Not having fun

• Tired of listening to you

• Tired of lunch

• Tired of sitting down

• Tired of whatever it is you are doing

• Tired of the exercise


How – By doing something active.

• Talking out of turn or not listening

• Hitting and fighting

• Pulling ponytails or clothes

• Squirreling around and running away


Children have difficulty with transitions and lag time. Participants rarely act out during fun or active exercises and games. Children are your best source of criticism. Before you use any form of discipline, look to your group and then critique yourself.

Evaluating a participant’s feedback may be all that is necessary for you to resolve situational behavior and to better yourself as a Coach. Moreover, you may discover that the real problem is with you. You may be setting the children up for failure, and then nobody wins. Once you identify the root of the problem, you can fix it.

What can the Coach do?

» If the group is at its worst when you are giving instruction, work on your presentation.

» If the group is at its worst during in-between activities, work on organization and transitions.

» If the group is at its worst during breaks, shorten them.

» If the group is losing focus during a game or exercise, change it.

All of the above functions of coaching are interrelated. If one function of the system fails, you may jeopardize the end result.

If you find you are using discipline to get attention, as an organizational tool, or to create structure, you are not using discipline in the proper manner. This will cause more trouble later in the week. Coaching children can be very difficult, but nothing is as rewarding as the gratitude and appreciation of a child.

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509

2 G. & C.Merriam Co. (1975). Webster’s New Collegiate Dictionary.

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CoaCh's Manual

BEhaVIoR IssuEs

Pay very close attention to the behavior of all your kids. You can typically identify children who will cause problems or challenge your authority within the first three hours of the program.

Because problematic behavior breeds other troubles, define consequences for bad behavior and follow through. You may experience these situations once or twice a week, or once or twice a day. This section will better equip you to respond appropriately to these behavioral situations.

Under no circumstances should a participant be made to do physical activity or experience any physical form of

punishment. This may be considered corporal punishment and is against the law. This includes running laps, push-ups, sprints, grabbing/hugging poles, etc. Yelling at participants in a derogatory manner may also be considered a form of corporal punishment.

Even though a situation may require immediate response, do not forget to ask yourself why it happened in the first place. The behavior needs to result in a consequence. However, you can prevent the situation from happening again by modifying your structure or approach. Do not set the children up for failure.

Some tips to remember:

» Define your behavior expectations (rules and regulations) immediately (during warm-ups and stretching).

» Do not get angry.

» Do not react; think beyond your reactions or actions.

» Discipline the behavior, not the child.

» Be consistent with the consequences.

» Provide immediate responses for inappropriate behavior and consistent follow through.

» Keep any reprimands private.

» Never require a participant to hold hands with another participant.

» Be aware of older children abusing younger children.

» Be sensitive to the participants’ feelings.

If you can reach this child, you will make a difference in her life, and she in yours. These are the children you will never forget. This is what teaching is all about. DON’T GIVE UP! The reward is worth it for both of you. Talk to your Director if you need more ideas.

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CoaCh's Manual



The Attention Starved


» This child is a very active and rambunctious player.

» This child acts out to receive attention.

» This child does not make a distinction between positive and negative attention.

Proper Reaction:

» You must ignore the negative and give praise for the positive to recondition this type.

You will notice this type of behavior immediately, and the worst thing you can do is say, “Hey Johnny, quit doing that!” To win this type of child over, you must shower him with kindness. Ignore the negative and wait patiently for Johnny to do something right; then praise him for it. Or you could ignore his negative behavior and praise those who exhibit positive behavior. Johnny will think to himself, “Hey, maybe if I do positive things the Coach will notice me.” Johnny probably gets attention at home only for his negative behavior. You have the opportunity to make a tremendous impact if you are skillful in reconditioning him by making him realize that the only attention he will get from you is for positive behavior.

The Drifter


» This child is very reserved and apprehensive.

» This child may not want to be at the program.

» This child may very well be insecure and lack confidence.

Proper Reaction:

» Don’t pressure. Be a friend.

You will notice a drifter’s behavior pattern immediately and must defuse it by being kind and reassuring. Begin a conversation about anything other than the program. Talk about pets, breakfast, or his shirt. Let him know you need a helper and that he can play when he’s ready. This type is usually pushed too much at home or doesn’t want to be at the program.

Assure him you are going to be a friend he can trust. Most drifters shed their shell quickly and are ready to play in no time.

Be sensitive and persistent.

The Overly Competitive


» This child may be overly aggressive in play and be upset by losing.

» This child is very happy when all goes well, but becomes very negative if failure enters the picture.

Proper Reaction:

» You must spend time talking about the issues of being a good sport, passing, and being a team player.

» Praise him for the good you see and nurture the overcompetitive attitude.

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CoaCh's Manual


It is the policy of Skyhawks to maintain an athletic environment that is free from harassment, intimidation, bullying and/or threats or violent acts. Each participant has the right to attend a program in an atmosphere that is free from conduct that can be considered harassing, coercive, or disruptive.

Bully-Spotter –

What is Bullying in Sports?

Bullying is when one or more participants

(the bully or bullies) target a single other person (the victim) and use behavior that has the intention to hurt that person. The bully must: have power over the victim and have intent to harm the victim through this power.


» Hitting, slapping, heckling with intent to hurt

» Head butting

» Throwing objects at someone

» Taking possessions (clothes, equipment, etc.)

» Critical comments meant to hurt

» Blame-placing; gossiping

» “Talking trash”

» Dirty looks meant to hurt

» Excluding or isolating another player


» Illegal use of arms, legs, hands on playing field

» Throwing ball at player with intent to hurt

» Tripping

» Striking with equipment

» Spitting on purpose

» Exclusion more than once

» Embarrassing in front of others

» Setting up to look foolish/take blame

» Threatening to reveal personal information

» Gossiping with intent to isolate

» Mild ethnic slurs

» Obscene gestures


» Physical violence to deliberately inflict pain

» Holding player down against his/her will

» Breaking/damaging property

» Inappropriate, unwanted touching

» Shunning a player from a team; isolating someone through rumors (or untrue comments to media)

» Hurtful ethnic slurs

» Poking fun

» Inappropriate language towards others; comments on sexual preferences

» Name calling without hurtful intent

» Use of a nickname when told not to

» Verbal rudeness to authority

» Unwanted sexual comments

» Verbally insulting fans

» Poking fun

» Inappropriate language towards others; comments on sexual preferences

» Name calling without hurtful intent

» Use of a nickname when told not to

» Verbal rudeness to authority

» Unwanted sexual comments

» Verbally insulting fans

» Verbal threats to harm person or possessions

» Threats of/or retaliation for reporting bullying

» Verbal threats of violence or inflicting bodily harm

» Escalating rudeness towards others

» Ongoing sexual harassment

» Verbal abuse toward coach, ref, fans

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Keys to Successful Coaching - 18


CoaCh's Manual


BEhaVIoR IssuEs


Positive Prevention Using Positive Reinforcement

Behavior Increases – Tell a participant “Great job!” after he has accomplished a new skill the correct way. Give him positive encouragement when he listens or performs any action in the appropriate manner. The participant will want to continue in the same fashion to be reinforced again. Identify the child who will be trouble and immediately commend him for his good behavior.

You may have to reshape his thinking because he might get attention at home only for acting out inappropriately.

» Give praise.

» Let them know when they do something correctly.

» Offer high-fives or thumbs-up.

» Be active and involved in ALL activities.

Eliminate the Stimulus

Eliminate behavior using negative reinforcement

Behavior Decreases –Be proactive. Eliminate bad behavior before it takes place. For example, if the same two participants always sit and talk together, casually separate the two before your group sits down (so no one notices and thinks the two are being punished).

When you have removed the distraction, the participants will sit and listen rather than visit and disrupt. Immediately follow up with positive reinforcement.

» If they bounce the ball while you are speaking, ask them to place the balls in the ball jail before you speak.

» If they pull grass, they are bored! Start another activity.


Eliminate the behavior using negative consequences (not to be confused with punishment)

Behavior Decreases – Remove a stimulus to make bad behavior decrease after it has already occurred. (Examples include giving time-outs, taking the ball away, and eliminating a fun group game.) This is the last method of discipline before alerting the

Director. When might negative consequences be appropriate?

» When positive reinforcement and negative reinforcement have failed

» When behavior jeopardizes the physical safety or well-being of others (e.g., hitting, kicking, fighting)

» When behavior jeopardizes the mental or emotional well-being of the participant or others (name calling, teasing, cussing, etc.)

Rules of Conduct and Consequences for Participant


» Warning

» Time-out

» Speak with the Director

» Director will call home

Establish rules and expectations for the week on Monday morning. Rules are more likely to stick when made by the children. Establish a set of rules and guidelines for the group and stick to them. Players must know up front what behavior is inappropriate and what the consequences will be. Don’t be afraid to use time-outs to condition players for appropriate behavior.

If you are unsure of a situation, ask your Director. Never lose your temper with a participant. This is inappropriate behavior and is grounds for dismissal. If you think you may lose your cool, tell the Director you need a break. Following are our suggestions for some fundamental rules:

» No swearing.

» No fighting.

» Be a good sport.

» Stay off all equipment (playground equipment, cones, disks, flags, etc.).

» No other misbehaving.

Note: Time-outs are fine, but must be used swiftly in a nonthreatening manner. Time-outs can last no more than one min. per year of age of child. The Coach must be light-hearted about it and just make the point quickly and harmlessly. It is better to do this right away instead of letting the behavior persist, spread to other team members, or escalate. Let the player know bad behavior has consequences, but don’t punish the player. Johnny is not bad, but Johnny pushing Amy down is bad. Children will test you and the boundaries you set. If you follow through and hold firm on your boundaries, the children will test those boundaries less and less as the program progresses.

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CoaCh's Manual

CoaChInG assIGnMEnTs

Once an AM has assigned staff to a program, he/she will send the assigned Coaches and

Directors their assignments via email. Once the Coach/Director receives the assignment, they should respond within 24 hours to accept/decline via their online account. Failure to respond will mean the Coach/Director has forfeited the assignment. Assignments will typically be sent on Tuesdays or Wednesdays. Coaches and Directors will have the ability to view their assignments, including the program location, in their account.

When a coach or a director are assigned to a program, they will receive the following email with an invitation to view their assignment online.

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Coaching Assignments - 20



Once logged in to your account, select

Schedule from the menu on the left hand side. When you select Schedule the screen below will appear.



CoaCh's Manual


To view your proposed schedule, click on the Proposed tab. To accept the work assignment, select Approve. If you will not be working, select Decline. If you are already logged in, you will be taken to the screen below when clicking the links from the email, otherwise, log in to Skyhawks.

com and select Schedule on the left hand side bar.

Click on the

Accept or

Decline link

Your accepted assignments will now appear in the Confirmed tab.

Coaching Assignments - 21

© Copyright 2015, Skyhawks Sports Academy, Inc. All rights reserved. | 1.800.804.3509


CoaCh's Manual

ChanGEs In assIGnMEnTs

Changes may be made in your assignment, so be patient. The number of participants signed up at a given program and the staff’s availability are the primary factors that dictate when and where a Coach will work. Changes are dictated by the nature of the business and the staff. The following are examples of reasons an assignment may change:

» Additional participants sign up over the weekend.

» Fewer programs are being run than anticipated.

» A scheduled Coach does not accept his/her assignment.

» A Coach takes the week off or quits.

» A Coach has an emergency.


Dedication and commitment begin with scheduling. “Scheduling” refers to the daily schedules associated with each sport.

Schedules are the most important tool for organization and having fun. Schedules should be reviewed and new ideas implemented every day by the Director. Adapt your games and exercises to meet the physical, emotional, and cognitive abilities of your group. You should feel comfortable working on your schedule with the Director. Do not hesitate to ask questions or make suggestions for the week. Directors check schedules on a daily basis. Staff are required to bring printed or written schedules each day to their program.


Submit all requests for time off to your Area Manager via email as well as through online account. All requests must be received at least three weeks prior to the requested time off.


It is critical that your personnel file be complete. If you receive notice that some of your checklist items are missing, this means your personnel file is incomplete. Please go to your account and complete all missing items. If you have any questions or concerns, please contact your Manager.

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The thing that children and parents will remember the most about Skyhawks is the way they were greeted by Skyhawks staff on Monday morning. You won’t get a second chance to make that first impression.

Enthusiasm makes the difference! Engage the children before they unbuckle their seat belts. Even though they may not respond verbally, they will emotionally. The parade of champions begins when the first car arrives. We are the adoring fans. Roll out the red carpet and treat them like superstars! Waving and smiling to incoming traffic will be second nature by the end of the summer.


» Meet safety needs of parents and participants

(Maslow’s Safety needs).

» Wave and greet each car upon arrival.

» Ensure the most efficient flow of traffic possible.

When on parking lot duty, you are acting as both Coach and traffic monitor. Coaches should be placed at strategic points in order to optimize the safe and efficient flow of traffic. Drivers and participants should be able to see coaches easily. Create separate areas for those parents who wish to park and those who wish to drop off their kids.

Respect the boundaries of Mom and Dad. Allow them time to park and talk over their own rules before you jump in. Be patient and inviting. After Mom or Dad opens the car door, approach them and greet them with appropriate enthusiasm. After Monday, and after you have introduced yourself, you may actually open the car doors and assist the participants in getting out of the car.

When welcoming a participant, smile, use a friendly voice, and engage the participant with a sincere welcome. Quickly check for all the program essentials (i.e. lunch, snack, water, sunscreen, appropriate clothing) and then usher the participants to the field. Our clients are children. This should be a fun and positive experience.


» Review parking lot assignments.

» Clearly mark the entrance and exit to the parking lot.

» Greet the participants and parents.

» Check for program essentials such as lunch, snack, appropriate clothing, water and sunscreen.

» Usher all participants from the parking lot to the designated check-in area (Gate).

» Following check-in, direct each participant to a designated activity area where a Coach will be waiting to engage the children in a fun game until the program is ready to begin

» Distribute Parent Information Cards on Monday.

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CoaCh's Manual


Monday Check-in – Every participant must check-in with the Director. Once a participant is checked-in, send them to a designated area where a Coach will be organizing an activity. Continue the activity until a majority of the children are present. The program will begin at the start time published on the control form.

Once participants have been placed in groups, check-in each child on your own roster. If you were not provided a roster by the Director, then write down each participant’s name.

Walk-ons – If we have enough staff, children may sign up on the day of the program with the appropriate organization.

If the hosting organization accepts registrations the parent should be directed to contact the hosting organization. If

Skyhawks takes registrations, the parent must either call 800-804-3509 to register over the phone or the parent should go online to register. Payments should not be accepted at camp.

Monday Night – Directors will call all participants who did not show up. This is the customer service that sets Skyhawks apart from all other program providers.

Find out why the child did not attend and inquire as to whether the child will attend the rest of the week. Unfortunately, some parents forget to mark their calendars.

Both the parent and the child will be grateful you called!

Tuesday - Friday Check-in – If there have been any additions to or subtractions from your group, you should be given a new roster. If you are not given a new roster, then add the participants to or subtract them from your roster, as appropriate.

Using the Gate System, check-in each participant with his/her Coach. Following check-in, the Director will visit each group and note which children are not present on his/her roster. It is the Director’s responsibility to contact the families of all absent participants. The Director must find out why the child did not attend and when to expect her back. If the child did not like something, now is the time to find out and get the child back to the program with a positive experience. This will eliminate a lot of problems and parental frustration.

Monday - Friday Check-out – Check-out each child through the Gate System. At the end of the day, line up each group behind a cone. Position the Director and a Coach inside the Gate. Line up the remaining Coaches in front of the cones.

For a parent to check-out her child, she must first approach the Coaches lined up in front of the cones. Next, she must identify her child. Once the Coach has acknowledged the parent and the child, the parent may leave with her child through the Gate. The Director will then check-out each participant at the Gate.

Once the lines have thinned out, an appropriate number of Coaches should leave the cones to assist in the safe flow of traffic (parking lot duty).


» Ensure each participant leaves with his/ her proper parent or guardian.

» Ensure each participant moves safely from the “Gate” to the parking lot.

» Ensure the safety of participants in the

Parking Lot area.

» Ensure the safe flow of traffic out of the

Parking Lot area.

2 person gate system / parking lot duty

(Assume program start time is 9:00 a.m.)

Things to keep in mind:

» Not all of your participants will arrive by the published start time.

» The maximum number of participants you will have is 2x the program ratio.

» Do NOT allow parents to drop off their children and leave before 8:45 a.m.

» Explain that you are still setting up and cannot be responsible for their children before you complete your set up.

Before parents start arriving:

» Set up fields and gate.

» Have roster/attendance sheet prepared.

» Set up areas for participants to drop off their “stuff” as they come in.

» Set up activity for “early” arrivals to do while other participants are checking in.

» Synchronize your watches.

Coach Responsibilities:

» Be in the parking lot, meeting and greeting parents and participants.

» Check for snack/lunch, proper clothing, sunscreen, water, etc.

» Direct/walk them to the gate for check-in.

» Point out the Director and who they need to go see.

» Come back to the gate so you are there by 8:59 a.m., so we can start camp at

9:00 a.m.

» Do NOT be back at the gate any earlier than 8:58 a.m.

Director Responsibilities:

» Be at the gate checking participants in.

» Give them direction as to where to put their stuff.

» Show them the activity and supervise activity.

» Start camp at 9:00 a.m.


» Set up an obstacle course (demo to first couple participants and have them teach next arrivals).

» Set up a game to play (a repetitive game

– e.g. knockout).

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CoaCh's Manual


The following is a list of expectations for Coaches and Directors during the Orientation.


» Directors will prepare the area for arrival while the staff are setting up their fields.

» Directors will review staff duties and set expectations.

» Every participant will be checked-in. If the roster is not on site, sign in each child on a list. Collect names, phone numbers and email address to use until the roster arrives.

» Brief Bio/History/Credentials

• Where you are from

• Where you live

• Where you go to school – or will be going to school

• Relevant sport history – sport credentials

Opening Orientation

» During the opening orientation, the staff should be standing in a straight line, shoulder to shoulder, behind the Director. Staff should not hold any balls, equipment or anything else that may distract a participant during the Director’s Orientation.

» Start with an Attention Grabber.

» Directors should introduce themselves and then each Coach should introduce him/herself.

» State your name

“Hello Skyhawkers, my name is Coach ________! Can everyone

say Coach _______?”

This should be done with enthusiasm and energy. Some staff prefer to spell out their name, or do a cheer to it. Make it fun.

This will help set the tone for the program. You should pick your name or nickname as your coaching name (Coach Mike or Coach Fly Fish). It should be consistent throughout the program and it should always be professional. Please err on the side of good judgment. If you have a question about your chosen name, please ask your AM.

“I played basketball and lettered all four years of high school; we won three state championships. I was voted 1st team

All-American, and I currently play in an intramural league at

Colorado State University, and hope to play for the basketball team next year.”

Keep it positive, tell the truth. If you a returning Skyhawks coach or have been a Skyhawks camper these are great to add.

» One thing about you

“I was born in Russia” or “I can speak 3 languages.”

This should be something interesting and unique to you. Use good judgment. The kids and their parents are listening.

Welcome parents, participants and the Hosting Organization.

» Request that parents remain until after the opening orientation so they can hear the parent orientation as well as ask questions and receive a handout (Parent Information Card & Online

Program Evaluation reminder).

Dismiss Children to Begin Program

» Group participants behind cones by age. A Coach is assigned to each group.

» Take groups to assigned area and begin warm-up and stretching during the parent orientation.

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CoaCh's Manual

Orientation Overview

» The Director will cover the following items during the Parent Orientation:

• Weather-related concerns: Skyhawks does not cancel programs due to rain. It is up to the parent to decide if the weather is acceptable. Unless there is danger, recommend that parents check-in during lunchtime with dry clothes for their child. Remind everybody about sunscreen.

• Children should bring liquids, lunch, and snack.

• Shirts: Participants will receive shirts on Monday. Encourage them to wear shirt throughout week and also on Friday tournament day.

• Sport Balls: Participants will receive sport balls on Monday for most mini-hawk, multi-sport, soccer, basketball, flag football, and volleyball camps.

• Clothing concerns: Look for new shoes and advise parents to bring comfortable sneakers but not sandals. Recommend that dry/extra clothing be brought on bad weather days.

• Where to meet: Introduce the “gate system” and our Checkin & Check-out procedures.

• Ask to be advised of any medical conditions. Directors may administer medication if they feel comfortable doing so. You are not required to administer medicine. If you choose to administer medicine, use these guidelines:

» Do not accept an entire bottle of medication for the entire week. The parent must provide you with the medication on a daily basis.

» Ask the parent to put the exact daily dosage in a ziplock bag along with a note explaining the conditions under which the medication is to be administered.

» Hand the baggy to the child when it is time to administer the medication. Do not handle the medication.

» The Director will meet with parents and explain the Orientation handout. Directors will also:

• Preview the coming week.

• Review Skyhawks’ discipline policies: If parents ask about our discipline policies, provide them with the following information.

If a child is acting out, our staff will:

» Point out the good behavior of another participant.

» Eliminate the stimulus for the bad behavior (e.g., remove the ball, move the participant).

» Enforce consequences such as a time-out.

» Notify the Director and the Director will visit with the child.

» Call home.

Note: We will not send a child home without first consulting with the Area Manager and the parent

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CoaCh's Manual

aGE assIGnMEnTs anD GRouPInGs

» On the first day of the program, the Director is responsible for arranging participants in lines according to their ages.

» Announce that participants are to “find their friend.” If two participants wish to be in the same group and they are close enough in age, then be accommodating.

» Once participants are grouped, a Coach will be assigned to that group for the week.

» Review the Staffing and Ratio rules on the next page. This chart will show you how many groups to organize and whether the

Director will be taking a group.

sPoRT Balls

» Sport balls will be given out on Monday to the following camps: half and full-day Basketball, Flag Football, Mini-Hawk


, Multi-

Sport, Soccer, and Volleyball. Contact your Area Manager if you have any questions.

» Each director is responsible for blowing up all sport balls before camp begins.


» Lacrosse equipment will be distributed Monday morning.

» If you need extra equipment, call your Area Manager Monday morning. If a participant is missing any of the safety equipment, that child is not to participate.

» Remind participants to bring their ball back every day.

Lacrosse Directors: Some participants will be renting lacrosse equipment. You will be provided with a rental roster and the equipment. Organize the equipment into appropriate rental kits on Sunday night. If a child who was not previously on the rental roster shows up on Monday, don’t panic! Find out when the child submitted a rental request and where it was sent. If it was sent within the last week, it is possible that it was received too late to show up on the roster. Be accommodating. If you have extra equipment and a parent would like to rent the equipment on site, please have them call 1.800.804.3509 to pay for the equipment.

If the child says they already paid, then call your Area Manager and let him/her know of the discrepancy. If a child shows up with his own equipment, but is missing certain items, it is your responsibility to let his parents know what is still needed.


» T-shirts are distributed at the close of the program on Monday.

» Encourage all participants to wear the T-shirts on Friday for

Tournament Day.


» Merit Awards are distributed at Tiny-Hawk™, Mini-Hawk ®

Multi-Sport, Beginning Golf (SNAG ® ), Track & Field,


Cheerleading, and Quickstart Tennis on the final camp day.

» Each coach needs to complete and hand out to participants within their group for the week.

» Directors are responsible for reviewing all Merit Awards Friday morning to make sure they are complete.

PlaYER EValuaTIon

» Player evaluations are given out to participants on the final day for the following camps: Baseball, Basketball, Flag Football,

Soccer, Lacrosse, Tennis, and Volleyball. Evaluations are given to participants’ ages five and up that participate in either a half day (3 hours/day) or full day (6 hours/day) camp. Log into your online account for a sample.

» Each coach must complete and hand out to participants within their group for the week.

» Directors are responsible for reviewing all player evaluations

Friday morning to make sure they are complete.

PaREnT InFoRMaTIon CaRDs anD

PaREnT EValuaTIons

Parent Information Cards: Information Cards will be distributed to parents on Monday morning. The remainder should be distributed on Monday afternoon.

Program Evaluations: All program evaluations may be completed online at All programs and coaches will be evaluated at the end of the week.

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Kids Director Coaches
























Kids Director Coaches Groups











































Kids Director Coaches



























Kids Director Coaches



















































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» Facebook: Please become a fan of Skyhawks Facebook page.


» If you have a sign or banner, hang it in the most visible location.

We want passersby to know who we are! Put up and take down the signs or banners on a daily basis.

» Always sell future programs.

» Sell programs in which you will be working. Contact your

Area Manager for copies of flyers with programs you will be coaching. You may distribute these to campers to encourage children to register for the camps you are involved with.

» Be personable with the parents and build loyalty toward Skyhawks.

» Encourage parents to visit for a complete listing of camps in their area.

» Invite them to return for another program.

CoaCh RanKInG

Quality ranking applies to Skyhawks Staff and ensures that every

Skyhawks program is conducted with a high standard of quality.

A rank is the measure of a Coach or Director’s overall quality based on a set of evaluation criteria. Skyhawks quality rankings drive the process of assigning staff to programs. The highestranking Coaches or Directors will be staffed first. Grades for the week will be based on six elements.

Areas of Scoring

» Schedule Implementation

• Daily Curriculum and schedule preparation

• Daily implementation of curriculum and schedule

• Creativity & proper use of games

• Use of organizational and transitional games

» Communication & Presentation

• Enthusiasm

• Communication with children

• Clear instruction

» Teaching

• Did Coach assess and set attainable goals?

• Did Coach assess skills of participants?

• Did individuals improve?

• Did the group learn new skills and tactics of the game?

• Did the group have fun?

» Professionalism

• Appearance

• Was the dress code followed?

• Punctuality

• Appropriate language

• Field & Gym setup

• Field & Gym clean up

» Group Response

• Participants’ enthusiasm toward the Coach

• Did participants listen to the Coach?

• Is the group disciplined?

• Did the group stay active?

• Did the group have fun?

» Scheduling Flexibility

• How easy was Coach to contact for staffing?

• Is Coach available to do other sports when needed?

• Does Coach complain about assignments?

• Does Coach insist on being with other Coaches?

• Can Coach travel?

Skyhawks Quality Scores:

5 = Excellent

Very rare. Only on occasion should we see A’s being given. This shows exceptional talent and effort!

4 = Good

Shows you went above and beyond our expectations. This is very difficult to earn!

3 = Average almost all scores should be a C. Our standards are high.

2 = Below average

1 = Not acceptable

These scores should be managed similar to a curve. The best performing Coach for the week will have the best results and the scores must reflect that. This is critical to the success of scheduling, and the Directors’ positions and rankings are affected by how well they score, evaluate, and improve the performance of staff.

Coaching Assignments - 29

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CoaCh's Manual


Directors are responsible for evaluating staff and helping them improve. Write-ups are issued when Skyhawks policies are violated (e.g. late arrival, not wearing the staff shirt, leaving early, etc.). Write-ups will be turned in to the AM at the conclusion of the week and will be utilized to determine assignments for upcoming programs. Following is a list of the policies subject to a write-up:


Dress Code



Not wearing appropriate uniform

Not following appearance policy

Arriving late more than once

Profanity Swearing during a program

Schedule Preparation Not bringing a written schedule to the program

Merit Awards Filling out Merit Awards at any time on Friday

Substance Abuse Not following substance abuse policy

Inappropriate Conduct Talking on cell phones during work hours

Visiting with friends during work hours (other than current staff)

Telling inappropriate jokes

Leaving program during program hours

Touching participants inappropriately


*To be used only when a Skyhawks policy has been violated!





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CoaCh's Manual


The following is a schedule of dates checks will be mailed by and the schedule for the pay periods. A payroll period covers two weeks. Payroll begins on Sunday and ends on Saturday. Paydays are the first Friday following a pay period. You can avoid the waiting for the mail by signing up for Direct Deposit in your online account. If you sign up for Direct Deposit, then your paycheck will be deposited directly into an account that you specify.

Skyhawks Sports’ payroll service transmits the funds to your bank on the Friday of payroll. It is then up to your bank as to when they place the funds into your account. It should be no later than the following Tuesday.
























































NOTE: Some Managers pay periods may differ from the one shown above. In this event you will provided with an alternate pay schedule at training.





























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Skyhawks will not cancel programs due to rain showers.

However, in the case of extreme weather conditions, the director at each site may cancel or postpone the program for the safety of the participants. To determine if there is a cancellation or postponement, please check with the program director at your site. In the rare event of a program cancellation, your child will not be left alone. Skyhawks cannot provide refunds for cancellations or postponements that are weather-related. Here are some other things to note regarding Skyhawks weather policy:

» We do not cancel camps because of bad weather.

» There is a difference between sprinkling and raining. It is OK to continue your field camps in a light rain. Hockey camps are different. If it is raining hard or you see lightning/hear thunder seek shelter.

» In the event we have bad weather, try to wait it out. Wait it out means take shelter for up to an hour waiting for the weather to break. You should have a picnic area, baseball dug outs, small buildings, etc. that you can use for the short term.

» For a short term weather delay you should have a few games planned – Skyhawks magic, stories (one person starts the story and the next person in line continues where they last one left off, etc), hot potato, etc. Once weather breaks head back out and continue camp.

» If weather persists or worsens you should seek your alternate facility. This might be a gym, the recreation center or it might be that your location does not have one. In that case you will need to make the best of your situation. Keep safety in mind.

Kids are most likely to get hurt in these situations. Climbing or standing on tables, bleachers, poles, etc is NOT permitted.

Don’t make a bad situation worse.

» If you are able to utilize your alternate/back up facility make sure you try and continue camp to some extent. Play kickball or soccer if you have a gym or large room. Play games like cranes and crows or sharks and minnows. Stay away from games like tag or anything that involves running fast. If a participant falls or worse yet collides with someone or a wall you are going to have more problems.

» If after an hour the weather persists you should call your AM to discuss the plan. Then you should call the coordinator and discuss it with them, if we all agree more than likely you will need to call parents. IMPORTANT – here is what you should say “Hi, Mrs. Hinchliff, this is Mike from Skyhawks. Your son/ daughter is here with us at camp today and I didn’t want to alarm you by calling – everything is fine – I just wanted you to know that we are experiencing some bad weather and we are going to be in the gym (let them know where you are going to be) until it stops raining. I wanted to let you know in case you came by and we weren’t outside or in case you wanted to pick up your son or daughter. We are not canceling camp, we will be here until camp is over, and I just wanted to keep you posted on the situation.” Note that we were specific in letting them know they had an option, but we were not canceling camp.

» You should stay at camp until the last child has been picked up. If camp goes until 3 pm and you only have one kid left from 1 pm on, you and need to continue ahead with the plan

(games, stories, etc). Make sure you always have at least two staff there at all times until all the kids are gone. Do not start letting staff go home without checking with me first. You are still on the clock getting paid until camp is over.

» Finally, use common sense and be prepared. Know the weather forecast and remind parents about our weather policy when they are picking up or dropping off and you know weather might be an issue. Call your coordinator and let them know you might be seeking a back-up facility later than day or the next day.

Camp Policies and Procedures - 32

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Directors and Coaches:

Over the course of the summer, you will receive a variety of compliments, complaints, and concerns from parents.

Occasionally you will run across a parent that is upset with his/her child’s camp experience and ask for a refund.

This is often where things can get sticky, so do both of us a favor and refer them to your Area Manager. Important, please do not tell them we will issue them a refund or even talk about our refund policy. If the parent is upset, talk to them about the situation specifically and attempt to resolve the issue at a camp level. But when they inquire about a refund tell them “all refund questions are handled by our Area Manager. Can I give you his/her number?”

We strive to make every customer happy. If you tell a parent that they should receive a refund and Skyhawks or the partnering Organization determines a refund is not warranted in their situation, understandably, they are going to be upset.

If you have any questions about this policy or parents requesting refund, please contact your Area Manager or

Area Director to discuss.


Chris Stiles

Skyhawks Sports Academy


PRoGRaM CanCEllaTIons /


A Director may NEVER cancel a program or alter the beginning or ending times of a program. Area Managers must make the final determination as to whether to cancel a program or to alter the beginning and ending times.


If a parent is late picking up a child, it is the Director’s responsibility to stay with the child until the parent arrives. Notify the parent of the need to be on time in the future before releasing the child to him/her. If the problem still persists, notify your AM so that necessary follow-up can be done in order to ensure prompt pick-up in the future. Directors may never allow a participant to ride in the Director’s car.

no shoW PolICY

In the event that a registered participant does not appear on

Monday morning, the onsite Director must contact the parents as soon as time permits.


Children must be supervised at all times. It is the responsibility of both Coaches and Directors to take frequent head counts to avoid loosing children. If a child is missing at any time of the day, contact the onsite Director immediately.

Procedure for missing/lost children:

» Onsite Director will issue a verbal command (Countdown) all the participants will assemble for a head count.

» Onsite Director will conduct a thorough search of all locations at the program site, starting at the last point at which the participant was seen.

» Coaches will check with friends and siblings to determine if they have seen or know where the participant may be.

» In the event the child is not found quickly, the parents of the missing child will be notified, as well as the police and the

Hosting Organization.

» Onsite Director will complete an internal incident report.

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Payment for participation will not be accepted at the program.

If an unregistered child shows up at a program and his/her parents are present, the family will be directed to contact the Skyhawks toll free number 1.800.804.3509 to verify openings, registration method (through Skyhawks vs. Hosting

Organization). If they may register through Skyhawks then

Skyhawks customer service will take the registration over the phone and an email confirmation will serve as permission to allow the child to participate. Parents will need to show the coach the confirmation email.

If the parents must register through the hosting organization then they must call or register in person and receive a recipt of the transaction to show the coach to verify the registration.

If an unregistered child shows up at a program without his/her parents, the onsite Director will call the parents and direct them to contact Skyhawks at 1.800.804.3509 in order to register the child. The onsite Director must also contact the Hosting

Organization to see if the child is registered. If the onsite Director cannot reach the parents and the child is not registered, the child will remain with Skyhawks staff until the parents are contacted.

The child will not be allowed to participate.

lunCh TIME

Each Coach will eat lunch with his/her participants as a group.

Just because we are eating lunch does not mean we stop supervising participants. Participants may not each lunch on the bleachers. Staff members are not permitted to leave a program during lunch. Participants’ lunches are for their consumption only. It is the responsibility of each staff member to bring a lunch.


After lunch, children should let the food digest while the staff entertains! The Director should plan out the week’s after-lunch activities prior to the start of every program. The Director should not put a Coach on the spot to come up with an activity.

Questionable jokes and stories are not permitted. Joke with your participants, not about them. Maintain a sense of humor, but avoid sarcasm.


All bathroom and water breaks are to be taken as a group.

Coaches must inspect the bathrooms prior to any use. If a child must go and the group is not ready, a free Director must take at least two children to the bathroom. If the Director is not free, then the whole group should go. Participants and staff should bring water each day. Staff must not drink from a participant’s water bottle.

MaInTEnanCE oF FooD

Skyhawks does not provide or serve meals. Participants are asked to bring a non-refrigerated lunch in a cooled container.

The food containers should then be placed in a shaded or cool place as directed by the onsite Director. Participants should not share food or utensils. If a participant does not bring a lunch to a program that requires a lunch, the onsite Director must contact the parents and request that a lunch be provided to the participant. If the Director does not reach a parent, the child should be provided with a lunch.

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Camp Policies and Procedures - 34


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hosTInG oRGanIZaTIon


Each organization has a coordinator or representative who represents Skyhawks in that community. This organization has hired Skyhawks to provide sports programs in their community.

Communicate openly with coordinators and be respectful.

Welcome them at the program and let them have a role in the program if possible. Welcome coordinators onsite and take time to visit with them.

PaREnT QuEsTIons, CoMPlaInTs anD ConCERns

The best staff welcome parent concerns. This enables them to take this feedback and use it to improve their service. The key to accepting concerns is to welcome them. This process starts from the first minute you meet the parents. Welcome them with a smile and handshake. Introduce yourself and ask them their names.

Let parents know they are welcome at the program and that you are eager to hear their questions and comments.

FaCIlITY RElaTIonshIPs anD


Directors should be aware of the condition of the facility upon arrival and report any problems or hazards to the facility staff or the AM immediately. Skyhawks staff are responsible for the setup of all fields. It is your responsibility to leave the facility in the same condition as when you arrived. Some of the best resources at any program are the grounds crew and custodians. Take care of them and they will take care of you. Get to know them on a first-name basis. Offer a T-shirt at the end of the week. If appropriate, report to the AM so that he/she may follow up with a thank-you.

When you receive a complaint, follow these simple rules:

» Give the person making the complaint your undivided attention.

» Take him/her to a location away from the ears of your staff and the kids.

» Use eye contact and an open body stance.

• Agree - Agree with their concern. “Yes, I can understand how you would feel that way.”

• Find - Find out what their concern actually is. They might be complaining about your Coaches not having every child play all of the positions. Ask them what position their child typically plays and how the child likes it. You may just discover they had a terrible experience on their last team and the parent vowed to never make their child play goalie again.

Now you found out the parent is more upset because they feel they have let their kid down when in fact they didn’t. You can move forward.

• Flip - Flip the situation around. “Oh, now I see, Billy is not very comfortable back in the goal. We can do something to make him feel better.”

• Solve - Give resolution to this parent. “OK, here is what I am going to do. Please follow up tonight at home with Billy, and let me know how he is doing.”

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GEnERal RulEs oF ConDuCT

Due to the care that has been entrusted in our Coaches, it is imperative that the general conduct standards set forth in this section be adhered to strictly. Throughout more than thirty-five years of operation, we have discovered that more than any other single element, the coaching staff determines whether a program is a success or a failure.

When dealing with participants and their parents, Coaches must strive for open and frequent communication. Coaches should put forth their best effort to become acquainted with as many parents as possible. Report ALL injuries to parents (especially anything concerning the head). This shows good follow-up and concern for the well being of the participants.

suBsTanCE aBusE

Each Skyhawks employee has a responsibility to our participants, our employees, and the general public to perform his or her work and to deliver services in a safe and conscientious manner.

Skyhawks Coaches and employees must be able to work in a drug-free environment and must themselves be free from the effects of alcohol and other job-impairing substances. The use, sale, or possession by a Coach or employee of alcohol, liquor, controlled substance, drug not medically authorized, or any other substances which may impair job performance or pose a hazard to the safety and welfare of the Coach or employee, the participants, or the public, is strictly prohibited.

Skyhawks is committed to providing safe and conscientious service to both its employees and the public. All employees who suspect they may have an alcohol or substance abuse problem are encouraged to report the matter to management before the problem affects their employment status.


We pride ourselves on making parents and children feel safe.

Because fads and fashions come and go, we must adhere to a very conservative appearance policy. Understand and respect the image we represent. Let your personality, enthusiasm, and vigor shape and define the personality traits that are unique to you, not your general appearance. If you feel you cannot adhere to this policy, we understand and respect that; however, we will not need your services and we wish you the best of luck.

Exceptions may be made to the appearance policy if there is a conflict with legitimate religious convictions. Our appearance code is as follows:

» For men, hair should be no more than 1 to 2 inches below the collar and cut above the ears.

» Hair should be one color only.

» No jewelry should be worn other than a wedding ring and/or a watch. (This includes earrings, for safety reasons.)

» Facial hair must be groomed.

» No tattoos should be visible.

» No piercings should be visible (specifically tongue and/or nose piercings while with the children).

» We encourage being athletically fit.

» Personal hygiene should be maintained at all times.

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Staff members are required to wear the uniforms specified by

Skyhawks. Wear red staff shirts on Mondays and Fridays. Proper care and cleaning is the responsibility of the Coach. If extra or new uniforms are required, please contact your AM immediately.

Please wear the attire in the proper manner (e.g. hats on forward, shirt sleeves down, shirts tucked in, athletic shorts). Look the part. Look good. Remember, you are a role model.


Tardiness will not be tolerated. Because Skyhawks is a serviceoriented business, tardiness has a profound effect on the quality of instruction. Allow extra travel time in case of unexpected events. In the rare event that you are tardy or absent, notify your

AM and the main office of your whereabouts and estimated time of arrival. Your phone call may ensure you are not replaced for the week.


Personal activity with participants, such as dates, is not permitted. Never touch a participant inappropriately or anywhere a swimsuit covers.

PhonE Calls / TEXTInG

Other than for emergency situations, staff is not permitted to make or receive phone calls or text messages during the program day.


No personal weapons are allowed at any Skyhawks program. If a

Participant brings a weapon to a camp then contact the corporate office immediately at 1.800.804.3509. The Participant’s parents should be contacted immediately and the Participant should be removed from camp.


Volunteers are never permitted to coach or assist.

TRansPoRTaTIon oF a


Skyhawks staff may not drive any participant even in the event of emergency. Call the Home Office at 1.800.804.3509 and select “0.”



There are additional rules for travel programs. Any questions concerning these additional rules should be asked prior to traveling.

1. Directors are responsible for driving vans to and from all locations. There may be times when other drivers may drive

(e.g. Director is tired, sick, etc.). The Director must appoint his/her replacement.

2. Vehicles used for out-of-town locations are for official

Skyhawks use only. Only a Director or assigned driver may use a vehicle after the program.

3. Coaches should be in the hotel rooms by 11:00 p.m.

4. Consumption of alcohol by anyone under 21 will be grounds for dismissal.

5. If you are 21, excessive alcohol use will be grounds for dismissal.

6. No eating, drinking, or smoking or chewing tobacco will be allowed in the van at any time.

7. Fines may be enforced for vans that are not cleaned prior to being returned. Payment for damage to a vehicle will be the responsibility of the individual who caused the damage.

8. Obey all traffic laws.

9. Seat belts are required to be worn at all time

10. Encourage safe driving.

(This is the responsibility of the Director.)

Out-of-town programs carry public relation duties as well. When a special event is offered to or by program staff, we encourage all staff to attend. This includes, but is not limited to, barbecues and coaching clinics. Build good rapport with participants, parents, and coordinators. These are the people who request that

Skyhawks return in the following years. While you are a guest in another town, be aware of the image you maintain before, during, and after a program.

Staff Policies and Procedures - 37

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Camp Emergency

1. Call Police, ambulance, fire (911)

2. Call Skyhawks corporate office (1.800.804.3509 hit ‘0’)

3. Call Area Manager (see contact sheet)

4. Call Area Director (see contact sheet)

Lost/Cannot find camp location

1. Call Camp Director

2. Call Area Director

3. Call Area Manager

4. Call Skyhawks corporate office (1.800.804.3509 hit ‘0’)

Sick/Cannot make it to work

1. Call Area Director

2. Call Area Manager

3. Call Skyhawks Corporate office (1.800.804.3509 hit ‘0’)

Need more/different equipment at camp

1. Immediately

• Call Area Director

• Call Area Manager

2. Later this week

• Email Area Manager

Email Area Manager

1. Questions about paycheck

2. Did not receive assignment for next week

3. Request for future time off (2 weeks notice)

4. Questions about coaches corner/checklist

5. General questions Employment Policies

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Equal Opportunity Employment Policy: Skyhawks is an equal opportunity employer. All applicants and employees have been and will continue to be considered without regard to sex, race, religion, marital status, sexual orientation, age, national origin, color, veteran status, or disability. All applicants are carefully screened, and full consideration is given to their training, education, skills, aptitudes, experience, and previous work record. Our Equal Employment Opportunity policy applies to all aspects of employment – recruitment, selection, training, promotion, demotion, transfer, compensation and benefits, layoff, recall, and termination.

Anti-Harassment Policy: Skyhawks is committed to maintaining a work environment free of discrimination. In keeping with this commitment, we will not tolerate harassment of our Coaches and employees by anyone, including any supervisor, co-worker, vendor, client, or customer.

Harassment consists of unwelcome conduct, whether verbal, physical or visual, that is based upon a person’s protected status, such as sex, color, race, ancestry, religion, national origin, age, medical condition, physical or mental disability, marital status, veteran status, citizenship status, or other protected group status.

Skyhawks will not tolerate harassing conduct that affects tangible job benefits, that interferes unreasonably with an individual’s work performance, or that creates an intimidating, hostile, or offensive working environment.

Sexual harassment deserves special mention. Unwelcome sexual advances, requests for sexual favors, and other physical, verbal, or visual conduct based on sex constitute sexual harassment when (1) submission to the conduct is an explicit or implicit term or condition of employment, (2) submission to or rejection of the conduct is used as the basis for an employment decision, or (3) the conduct has the purpose or effect of unreasonably interfering with an individual’s work performance or creating an intimidating, hostile, or offensive working environment. Sexual harassment may include explicit sexual propositions, sexual innuendo, suggestive comments, sexually oriented “kidding” or

“teasing,” “practical jokes” about gender-specific traits, foul or obscene language or gestures, requests to date, displays of foul or obscene printed or visual material, or physical contact, such as patting, pinching, or brushing against another’s body.

All employees are responsible for helping to assure that we avoid harassment. If you feel that you have experienced or witnessed harassment, you are to notify your AM or GM and the Risk

Management Department. If you are uncomfortable or wish to contact Chris Stiles (President) directly, please do so. Skyhawks forbids retaliation against anyone who has reported harassment.

Our policy is to investigate all such complaints thoroughly and promptly. To the fullest extent practicable, we will keep complaints and the terms of their resolution confidential. If an investigation confirms that harassment has occurred, we will take corrective action, including such discipline, up to and including immediate termination of employment, as is appropriate.

Disabled Personnel: Skyhawks strives to reasonably accommodate the particular needs and limitations of any individual with a disability (employee or applicant) if, with or without an accommodation, that person is otherwise qualified to perform the essential functions of his/her job classification.

An individual with disability is a person with either a physical or mental impairment that substantially limits one or more major life activities as defined by the Americans With Disabilities Act. It is important for employees to keep us fully informed of any disability they might have, to avoid aggravation to those conditions and/or further injury, and to let us know if an accommodation is needed.

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Staff Policies and Procedures - 39


saFETY RulEs

1. Stay off school and field equipment.

CoaCh's Manual

» Fences

» Backstops

» Bleachers

» Stands

» Playground Equipment

» Goal posts

(football or soccer)

2. Always check restrooms before children use them.

3. All bathroom breaks will be taken as a group.

4. Always use the gate system to check-in and check-out children!

5. Only use Skyhawks equipment.

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Safety Rules - 40


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PlaYGRounD anD aThlETIC



All playground equipment is off limits at Skyhawks programs.

Due to the serious injuries that have resulted from play on playground equipment, it is Skyhawks’ policy not to include this in any program. Athletic equipment and soccer goals should be set up and maintained in accordance with the manufacturer’s standards. Program Directors should regularly check the equipment for safe usage. The greatest effort should be made to ensure that all playing fields and surfaces are kept free of holes and other obstructions that may create and accident or hazard.

Skyhawks staff must check for rocks, holes and sharp objects on all playing surfaces.


Skyhawks encourages participants and staff to reduce exposure to ultraviolet rays from the sun at all times. Such measures include encouraging the use of sun hats, sunglasses, and sunscreen with a Solar Protection Factor (SPF) of 15 or greater.

When possible, breaks are taken in shaded areas. To help encourage participants, daily announcements concerning recommended measures to reduce exposure from the sun are made at all recreational programs. Recommended measures are also outlined on the Skyhawks program handout, distributed to the parents of all recreational participants.


Water-related activities such as slip and slides, water balloons and swimming should take place between 1:15 p.m. and 2:15 p.m. Always end the day with a scrimmage. No parent wants to arrive at 2:30 p.m. only to find his/her child drying off and changing back into dry clothes. Notify parents of all waterrelated activities the day prior to the activity. Never force a child to participate if the child does not want to. Remind children to reapply sunscreen once the activity has concluded.

Swimming Pool Rules:

» Do not touch participants while they are swimming.

» Do not swim with the children, unless the organization

requires it.

» A lifeguard must be on duty.

» One Coach should monitor the changing rooms (Male with the boys and Female with the girls). If a same sex Coach is not available for the changing room, then ask a lifeguard.

» No Coach should ever be left alone with only one child in the locker room. Find another Coach or another child.

Water Balloon/Slip and Slide Rules:

» The activity should be set up in an open field away from dangerous objects such as sprinklers.

» The temperature outside must be 75 degrees or warmer.

» Staff must demonstrate the sport-specific skill being practiced on the slip and slide or with the water balloons.

» Staff must remain fully clothed.

» Staff must supervise the activity.

» A NO WATER area should be set up for children who don’t want to participate.

Safety Rules - 41

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Before Program

» Check bathrooms for cleanliness.

» Check field/gym for potential hazards such as sprinklers, standing water, garbage, rocks, dog poop, potholes, mud, etc.

» Check equipment for damage and signs of wear and tear.

» Check First-Aid equipment and make sure Directors have ICE.

» Implement Parking Lot Duty.

» Check-in participants through the Gate System.

» Locate the nearest telephone (it may be a cell phone).

» Locate important phone numbers (e.g., Skyhawks, coordinator, parents, etc.).

» Conduct Orientation for the parents.

» Maintain proper age groupings.

» Do NOT play eating games (e.g., chubby bunny).

» Encourage children to eat, drink fluids and apply sunscreen.

» Report ALL injuries that require a child to sit out to the program

Director and the child’s parents.

After Program

» Check-out participants through the Gate System.

» Initiate parking lot duty.

» Check bathrooms and field/gym for participants.

» Never leave a site until each participant has gone home.

» Never drive a participant home.

» Report all injuries to the parents.

During Program

» Take attendance.

» Keep children in designated areas.

» Keep children off school and field equipment.

» Take water and bathroom breaks as a group.

» Continually count the participants in your group (especially going to and from breaks and when switching groups).

» Watch for strangers or anything unusual.

» Never allow volunteers or friends to help.

NOTE: Sport-specific safety information is located in the front of every sport manual.

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Always count your group and make sure you have everyone!

Weigh the risks

» Should I have the students run for the building/office?

» Or sit calmly?


Due to the confusion caused during an emergency, every program must establish an emergency communication system.

A predetermined command (3 whistles, verbal countdown, etc.) must be established on Monday morning. Participants and staff must be made aware of the emergency communication system at the beginning of the program so that all the participants recognize it as such, which will cause it to elicit a pre-determined response (staff and participants gather at a predetermined site for a headcount). The onsite Director is responsible for phoning 911 for any emergency service required.



Suggested course of action (depending on the situation)

» Send a messenger to the building/office/phone.

» Call 911 or Skyhawks.

» Get students into the building/office.

» Have participants line up.

Flash FlooD

Assess the situation

» Is there a nearby stream or river that is overflowing?

» Are there electrical wires nearby?

Identify the threat (Pertains mainly to the intruder)

» Is he/she an angry parent?

» Is he/she a former participant?

» Does he/she have a weapon?

» Whom does he/she intend to harm?

Take action

» Proceed in an organized manner to higher ground.

» Avoid any streams or water flows that have been created as a result of the flash flood.

» Avoid all electrical wires and pools of water.


Assess the situation

» How far are we from a building/office?

» How many participants are outside/inside?

» What is the age of the participants?

» Can I communicate with the building/office?

Try to think clearly – Use good judgment

If indoors

» Take cover under a piece of heavy furniture or against an inside wall and hold on.

» Stay inside.

» The most dangerous thing to do during the shaking of an earthquake is to try to leave the building because objects can fall on you.

If outdoors:

» Move into the open, away from buildings, streetlights, and utility wires.

» Once in the open, stay there until the shaking stops.

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Assess the situation

» Where is the fire?

» How many participants are in the vicinity of the fire?

» Where is the nearest phone?

Take action

» Send another Coach to call 911.

» Have participants line up quickly and silently.

» Do not touch light switches.

» If you are in the building – proceed to the nearest exit.

» Move silently so the participants can hear directions.

» Be prepared to change route or direction if there is a blockage.

» Make prior arrangement with another Coach to shut the door.

» Do a head count and look for stragglers.

» Proceed to a designated area.

Take action

» Locate the nearest enclosed structure (school, house, business).

» Stay away from all windows, halls, doors.

» Find an inner hallway or bathroom.

» If no structure is available, find the lowest point on the ground

(ditch, culvert, ravine).


Take action


» Lie on the ground and do not move.


Take action

» Lead students indoors.

» If there is no accessible building, lead students to a protected area.

» Do not sit under trees or metal objects.

» Take a head count; look for stragglers.

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DaIlY hEalTh suPERVIsIon

Each Skyhawks program has an onsite Director who deals with all issues concerning the health care of staff members and participants.

In most cases the designated onsite program Director will be chosen at least three days prior to the commencement of the program.

The designated onsite Director must be at least 18 years of age and be present at the program at all times.

All program Directors must be certified in First Aid and CPR. First

Aid training means at least current certification in American Red

Cross standard First Aid or its equivalent.

The program Director is responsible for daily health supervision.

The Director ensures that all staff members and participants are in an adequate state of general health deemed necessary to work or attend a recreational program.

It is the responsibility of the Director to ensure that no person known to be suffering from tuberculosis in a communicable form or having symptoms thereof, is allowed to work in or attend a recreation program for children.


Medication prescribed for participants should be kept in original containers bearing the pharmacy label which shows the prescription number, dated filled, prescriber’s name, name of the medication and direction for use, and the patient’s name. Additional and specific directions must be provided and only the amount necessary for the day may be left with the program Director.

All medication prescribed for participants should be kept in a locked storage compartment and only administered by the program Director if it is from the original container or there is written permission from the parent/guardian. Medications should be locked in the program Director’s vehicle until administered.

When no longer needed, medications are returned to the parents or destroyed

Skyhawks staff may not administer any non-prescription drugs other than those provided by the participant’s parents.


The program Director is responsible for dealing with all staff and participant infection control. This control includes the cleaning of a cut or graze, the administration of antibacterial ointment, and the appropriate dressing to the cut or graze.

Where the program Director deems an injury to a staff member or participant severe enough to warrant addition medical assistance, he/she will contact the emergency services immediately. Either the program Director or another member of staff designated by the program Director will stay with the injured staff member or participant at all times.

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In the event of a medical emergency (e.g., heavy bleeding, head injury, serious back injury, continuous vomiting, or lack of consciousness):

On Site Program Director

» Assess the injury.

» Administer appropriate First Aid.

» Call 911 first if immediate medical attention is necessary.

» Call the parents.

• Identify yourself by name and title.

• Explain the situation and reassure them about the child.

• Tell them the action taken.

• Give them the information about the participant’s location or destination.

» Call 1.800.804.3509, select 0# and tell whoever answers the phone that you have a program emergency.

» The Director or a Coach must stay with the participant until the parents arrive, even if it means riding with the participant in an ambulance.

» Complete the Accident/Injury Report and give a copy of the Report to an Area Manager or Area Director. The AM or

AD will then fax a copy of the report to 1.888.466.2318 attn:

Risk Management.


» Contact the Program Director immediately.

» Keep the participant safe and comfortable.

» Keep other participants present safe and comfortable and move them away from the injured participant (use additional staff for this duty).


Your actions will vary according to the victim’s condition, e.g.:

» If the victim is conscious, treat medical First Aid needs.

» If the victim is unconscious and not breathing, begin rescue breathing.

» If the victim is not breathing and you cannot detect a pulse, begin CPR.

» If a harmful chemical or poison has been ingested, call Poison

Control Center at 800.682.9211 in addition to 911.

Call 911. Call person at your site that is trained in First Aid and

CPR (Program Director). Call Skyhawks office and Area Manager as soon as possible. Begin care while you await the arrival of an ambulance as follows:

1. Fractures – If fracture of leg or back is suspected, do not try to move the child. For other suspected fractures, immobilize the injured area. Call 911 for an ambulance.

2. Poison Ingestion – Call Poison Control Center at 800.682.9211 in addition to calling 911, and follow the directions provided

3. Electric Shock – Turn off the source of power if possible. Use a long dry board/rope/clothing or other non-conductor to remove wire from the victim. Call 911 for ambulance.

4. Anaphylactic Shock – Check child’s record for allergic reaction information and follow it. If the child has an anaphylaxis kit with him/her, utilize it per directions. Call 911 for ambulance.

5. Head/Neck Injuries – Do not attempt to move the victim. Call

911 for ambulance.

6. Drug Abuse – Attempt to determine the type of drug. Call 911 for ambulance.

7. Loss of Consciousness/Not Breathing/Choking – Have the

CPR/First Aid designee (Program Director) assess and initiate life-saving techniques (rescue breathing, CPR, abdominal thrusts) as needed. Call 911 for ambulance immediately.

8. Serious Burns – Use large amounts of cool water to cool the burned area. Do not use ice. Cover loosely with bandages. Call

911 for ambulance.

9. Heat Stroke – Symptoms include high fever, skin dry to touch, and loss of consciousness. Rest child in cool place, loosen clothing (child does this, not staff), and apply cold compresses. Lay child on back with head and shoulders slightly elevated. Encourage fluids. Seek medical advice and contact the parents.

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Notify the parent of any injury at the end of the program, even if the injury did not necessitate a call. Record all non-serious injuries in the Injury Log.


» Superficial Lacerations and Abrasions – Cleanse with Ivory

Soap (Provided in First Aid kit) and water. Apply antiseptic wipe and cover with a band-aid.

» Deep Cuts – Apply clean dressing and apply pressure over the area to control bleeding. Elevate area if possible. If bleeding continues, do not remove the dressing; instead, add additional dressing and continue to apply pressure to control bleeding. Contact parents and seek medical attention if stitches are required.

» Puncture Wounds – Wash area thoroughly with Ivory Soap and water. Apply antiseptic wipe and cover with a sterile dressing.

Check to see if tetanus is up to date. Contact parents and have them seek medical advice as needed.

Bee Sting

IMMEDIATELY check child’s health record form for allergy to insect stings and follow SPECIFIC orders for the child. Remove stinger via a scraping action with a driver’s license or credit card-like object. (Do not squeeze with tweezers because this will inject more of the poison.) Apply ice or cold compress to relieve the pain and minimize swelling. Watch for signs or symptoms of allergic reaction to the sting, such as puffiness, difficulty breathing, swelling of the tongue, or fainting. Immediately seek medical advice and call parents. If child has an anaphylaxis kit, and parental permission, use the kit as directed. Call for ambulance if life-threatening symptoms appear.

Head Injury

Check for bump, bleeding, or laceration. Ask the child if he/she remembers exactly what happened before, during, and after the incident. Observe for unequal pupil size, loss of consciousness, loss of equilibrium, headache, drowsiness, vomiting, nosebleed or change in pulse rate. Seek medical advice for any of the above or other symptoms and notify the parents.

Nose Bleeds

Apply pressure (child-assisted) to the bleeding nostril by pressing firmly against the middle partition of the nose for at least 10 minutes, to allow a clot to form. Ask the child to lean forward and not back to keep blood from flowing down the throat and causing nausea. Keep the child calm and quiet and apply a cold compress or ice to the outside of the nose and upper lip if needed. Try to prevent the child from blowing or picking at the nose for several hours so that the clot does not dislodge. If bleeding persists, contact parents and seek medical attention.


Apply ice or cold compress to affected area if needed. Seek medical advice if tenderness, pain or swelling is severe.

Notify parents.

Heat Exhaustion

Symptoms include skin cool to the touch, sweating, and shock.

Have child rest in a cool place with good air circulation, lying flat with feet elevated. Encourage fluids, and massage extremities if cramping occurs. Seek medical advice and notify parents

Dental Emergencies

To prevent loss of teeth, all children are encouraged to wear mouth protectors (In some programs this is required). In the event of a displaced tooth, be certain choking is avoided.

Call the parents and secure dental advice immediately. Place tooth in milk or water to prevent dehydration of the tooth. Ice may be applied to the outside of the mouth to reduce pain, swelling, and bleeding.

Eye Injuries

» Trauma – Have child sit quietly. Cover affected eye with patch and seek medical attention. Notify parents. Ice may be applied if there is swelling.

» Infections – Usually communicable. Isolate child until parents can pick him up and ask parents to seek medical advice. Notify other parents to be aware of eye infections.

» Foreign Body In Eye – Let tears wash out foreign body -- do not rub. If object is easily seen and resting on the surface, a sterile swab may be used. If unable to remove, cover the closed eye with a patch and seek medical attention.

» Impaled Object – If there is an impaled object, stabilize the object and call 911 for ambulance to transport. Notify parents and follow all other emergency procedures.

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Clear away the area of any objects. Do not try to restrain the child.

Note the time the seizure begins and its length. Allow the child to rest afterwards. Notify the parents and seek medical advice.

Minor Burns

» Sunburn – Prevention is key. Have parents and child apply sunblock liberally and frequently. Recommend the following treatment to parent: Noxema or Aloe Vera for discomfort. If extensive, offer increased fluids, shade, and seek medical attention. Notify parents.

» Therma – Immerse affected area in very cold water. Apply loose sterile dressing. Notify parents. If extensive, seek medical attention.

» Chemical – If burned by water-soluble agent, wash/flush area extensively with large amounts of tepid water. Cover area with sterile dressing and seek medical attention. Notify parents. If burned by fat-soluble agent, remove agent with oil such as olive oil or mineral oil. Follow by washing with Ivory Soap and water and rinsing thoroughly.

Foreign Body

» Eye – See injury section

» Ear – Do not attempt to remove foreign body if it does not come out readily by tilting head to the affected side. Seek medical attention and contact parents.

» Throat – Encourage child to cough to attempt to expel the object. If child cannot speak or cough, or if there is a loss of consciousness, a First-Aid certified member must begin procedure for obstructed airway (abdominal thrusts). See emergency procedures.

Stiff Neck

» With Fever – If child has fever higher than 98.6 and/or other symptoms are present (such as vomiting or nausea), notify parents and have them seek medical attention

» Without Fever – If child has no fever and doesn’t appear ill, apply heat to area of discomfort and notify parents.


Apply ice/cold compress immediately. Elevate limb and use an

Ace bandage if helpful. Avoid weight bearing. Notify parents and ask them to seek medical advice.

Animal Bites

Cleanse wound with Ivory Soap and running water. Check last tetanus booster and check animal’s rabies shot record if available. Notify parents and ask them to seek medical advice.

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ConCussIon aWaREnEss

A concussion is a type of a traumatic brain injury. A concussion can be caused by a bump, blow or jolt to the head or the body that would cause the brain to rapidly move back and forth. Even a mild bump and be serious. Concussions can occur without a loss of consciousness, and when young people get a concussion it can take longer to recover than it does for an adult.

Signs and Symptoms

Signs and symptoms may occur right after an injury, or even up to weeks later. When an athlete shows one or more of the following symptoms, they should be kept out of play, and reviewed by a professional before returning to play.



Appears dazed or stunned

Is confused about assignment or position

Forgets and instruction

Moves clumsily

Answers questions slowly

Can’t recall events prior or after the hit or fall

Shows mood, behavior or personality changes

Change in sleep patterns

Vacant facial expression



Headache or “pressure” in head

Nausea or vomiting

Balance problems or dizziness

Blurry vision


Sensitivity to light and noise

Concentration or memory problems

Neck pain


In rare cases, a dangerous blood clot may form on the brain. If any of the following symptoms occur; please seek immediate medical attention for the individual:

» One pupil larger than the other

» Drowsy or can’t be awakened

» Headache that doesn’t go away

» Weakness or numbness

» Repeated vomiting

» Slurred speech

» Convulsions or seizures

» Can’t recognize people or places

» Loss of consciousness

» Has unusual behavior, becomes increasingly agitated

While a concussion is healing, an individual is much more likely to have another concussion creating further issues, or permanent damage. Concussions affect people differently, so it’s important not to dismiss any unusual signs or symptoms.

What to do if you suspect an individual has a concussion:

Remove the individual from play and seek medical attention.

Don’t try to diagnose the severity of the issue yourself. Make sure the individual has permission from the health care professional before returning to play. For more information you can visit

Concussion Awareness - 49

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