pdf - Mattamy Homes
ABOUT YOUR HOME
1
It is an Honor to
Welcome You Home
You are embarking on an incredible journey in your new home, continuing traditions
and creating new memories.
As a Mattamy Homeowner, you have demonstrated discerning taste and we are sure
you will have questions about the care and maintenance of your brand new Mattamy
home. The handy About Your Home Guide will offer insights for you to reap the many
benefits of home-ownership for years. Enjoy the experience and always keep this guide
within reach.
And, thank you for purchasing your new home from Mattamy.
This booklet is your Warranty
and Homeowner Maintenance
Guide. It contains an alphabetical
listing of items in your home with
important information regarding
their care and maintenance.
It also includes a safety checklist
and recommended seasonal
maintenance checklists.
At any time should you have
a question or concern, please
feel free to contact your
Warranty Service Office at
our Division Office.
Table Of Contents
A
F
P
Air Conditioning......................................... 4
Alarm System............................................ 5
Appliances................................................ 6
Asphalt..................................................... 6
Attic Access.............................................. 8
Fiberglass Tubs & Showers....................... 26
Fireplace................................................. 27
Fire Suppression System.......................... 27
Floor Covering - Carpet............................. 28
Floor Covering - Hardwood....................... 30
Floor Covering - Vinyl............................... 32
Foundation - Footings & Walls.................. 34
Framing.................................................. 34
Frost In Attic........................................... 35
Paint & Stain - Exterior............................ 48
Paint & Stain - Interior............................. 49
Pests & Wildlife....................................... 50
Plumbing................................................ 50
B
Brick/Stone............................................... 8
C
Cabinets.................................................... 9
Carbon Monoxide Detectors...................... 10
Caulking.................................................. 10
Ceramic Tile............................................ 10
Concrete Flatwork.................................... 12
Condensation........................................... 14
Countertops - Cultured Marble.................. 16
Countertops - Granite/Quartz.................... 16
Countertops - Laminate............................ 17
Countertops - Solid Surface...................... 17
Crawl Space............................................ 17
D
Decks...................................................... 18
Doors & Locks......................................... 19
Drains..................................................... 21
Drain Tile................................................ 22
Drywall.................................................... 22
E
Easements.............................................. 23
Electrical System..................................... 23
Emergency Contacts................................ 25
G
Garage Door - Overhead........................... 36
Garbage Disposal..................................... 36
Gas Shut Off........................................... 37
Grading & Drainage.................................. 37
H
Hardware................................................. 38
Heating System - Gas Forced Air.............. 38
Humidifier............................................... 41
I
Ice Dams................................................. 42
Insulation................................................ 42
L
Landscaping............................................ 43
Lighting................................................... 43
M
Mildew & Mold........................................ 44
Mirrors.................................................... 45
Moisture.................................................. 45
R
Roof........................................................ 54
S
Scented Candles...................................... 56
Shower Doors Or Tub Enclosures.............. 56
Siding & Posts......................................... 56
Smoke Detectors..................................... 58
Sump Pump............................................ 58
V
Ventilation............................................... 59
W
Water Heater........................................... 60
Windows, Screens & Sliding Glass Doors... 61
Wood Trim............................................... 62
Minnesota State Warranty­­........................ 63
Obtaining Warranty Service...................... 64
Warranty Processing Procedure................. 64
CHECKLISTS
Safety & Security Checklist...................... 65
Welcome To Your Seasonal Checklists....... 66
Spring & Summer Checklist..................... 66
Fall & Winter Checklist............................ 67
A
Air Conditioning
HOMEOWNER USE AND MAINTENANCE GUIDELINES
ADJUST VENTS
Air conditioning can greatly enhance the comfort of your home, but if it
is used improperly or inefficiently, wasted energy and frustration will result.
These hints and suggestions are provided to help you maximize your air
conditioning system.
Maximize airflow to occupied parts of your home by adjusting the vents.
Likewise, when the seasons change, readjust them for comfortable heating.
Keep in mind heat rises, so direct cool air to the upper areas of your home.
It will naturally fall down to the lower areas. The opposite goes in the
winter - heat rises.
Your air conditioning system is a whole-house system. The air conditioning
unit is the mechanism that produces cooler air. The air conditioning system
involves everything inside your home including, for example, drapes, blinds,
and windows.
Your home air conditioning is a closed system, which means that the interior
air is continually recycled and cooled until the desired air temperature is
reached. Warm outside air disrupts the system and makes cooling impossible.
Therefore, you should keep all windows closed. The heat from the sun shining
through windows with open drapes is intense enough to overcome the cooling
effect of the air conditioning unit. For best results, close the drapes on
these windows.
Time is very important in your expectations of an air conditioning system.
Unlike a light bulb, which reacts instantly when you turn on a switch, the
air conditioning unit only begins a process when you set the thermostat.
For example, if you come home at 6:00 pm when the temperature has
reached 90 º F and set your thermostat to 75 º F, the air conditioning unit
will begin cooling, but will take much longer to reach the desired temperature.
During the whole day, the sun has been heating not only the air in the house,
but the walls, the carpet, and the furniture. At 6:00 pm, the air conditioning
unit starts cooling the air, but the walls, carpet, and furniture release heat and
nullify this cooling. By the time the air conditioning unit has cooled the walls,
carpet, and furniture, you may well have lost patience.
4
If evening cooling is your primary goal, set the thermostat at a moderate
temperature in the morning while the house is cooler, allowing the system
to maintain the cooler temperature. The temperature setting may then be
lowered slightly when you arrive home, with better results. Once the system
is operating, setting the thermostat at 60 º F will not cool the home any faster
and can result in the unit freezing up and not performing at all. Extended
use under these conditions can damage the unit.
COMPRESSOR LEVEL
Maintain the air conditioning compressor in a level position to prevent
inefficient operation and damage to the equipment. If it settles during
the warranty period, Mattamy Homes will level it. (Also see Grading
and Drainage.)
HUMIDIFIER
If a humidifier is installed on the furnace system, close the damper and turn
it off when you use the air conditioning; otherwise, the additional moisture
can cause a freeze-up of the cooling system.
MANUFACTURER’S INSTRUCTIONS
The manufacturer’s manual specifies maintenance for the condenser.
Review and follow these points carefully. Since the air conditioning system
is combined with the heating system, follow the maintenance instructions
for your furnace as part of maintaining your air conditioning system.
TEMPERATURE VARIATIONS
Temperatures may vary from room to room by several degrees Fahrenheit.
This is due to such variables as floor plan, orientation of the home on the
lot, type and use of window coverings, and traffic through the home.
All rooms will vary in temperature; a 3 to 5 º F difference is normal.
TROUBLESHOOTING TIPS
NON-EMERGENCY
Before calling for service, check to confirm that the:
Lack of air conditioning service is not an emergency. Air conditioning
contractors in our region respond to air conditioning service requests
during normal business hours and in the order received.
• Thermostat is set to “cool” and the temperature is set below the
room temperature.
• Blower panel cover is installed correctly for the furnace blower (fan)
to operate. Similar to the way a clothes dryer door operates, this panel
pushes in a button that lets the fan motor know it is safe to come on.
If that button is not pushed in, the furnace will not operate.
• Air conditioner and furnace breakers on the main electrical panel are on.
(Remember if a breaker trips you must turn it from the tripped position
to the off position before you can turn it back on.)
• 220 switches on the outside wall near the air conditioner are on.
• Switch on the side of the furnace (or on the wall) is on.
• Fuse in furnace is good.
(See manufacturer literature for size and location.)
• Filter is clean to allow airflow.
• Vents in individual rooms are open.
• Air returns are unobstructed.
• Air conditioner has not frozen from overuse.
Even if the troubleshooting tips do not identify a solution, the information
you gather will be useful to the service provider you call.
COOLANT
The outside temperature must be 70 º F or higher for the contractor to add
coolant to the system. If your home was completed during winter months,
this charging of the system is unlikely to be complete and will need to be
performed in the spring.
A
NOTE: Any adjustments to your HVAC equipment will require 2-3 days
before any noticeable changes occur.
MAINTENANCE
There are 3 filters inside your air-to-air exchanger. The 2 small foam filters
need to be cleaned on a monthly basis. The larger “core” filter needs to be
cleaned every 3 months. To do this either, take a shop vacuum and vacuum
these filters, removing any dust, debris, bugs, etc. or rinse them out. If you
rinse them, they must be dry before reinstalling them.
Alarm System
HOMEOWNER USE AND MAINTENANCE GUIDELINES
If your home selections included prewire for an alarm system, you will arrange
for the final connection and activation after you move-in. The alarm company
will demonstrate the system, instruct you in its use, and provide identification
codes for your family. We recommend that you test the system each month.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Mattamy Homes makes no representation that the alarm system will provide
the protection for which it is installed or intended.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
The air conditioning system should maintain a temperature of 78 º F or a
differential of 15 º F from the outside temperature, measured in the center
of each room at a height of 5' above the floor. Lower temperature settings
are often possible, but neither the manufacturer nor Mattamy Homes
guarantees this.
5
A
Appliances
Asphalt
FRONT LOAD WASHERS
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Front load washers only come with left hinges on the doors. Most of our plans
are designed with the washer to the left of the dryer, thus causing the doors
to open incorrectly for smooth transition from washer to dryer for front load
washers/dryers. Because of this, the washer and dryer will need to be reversed
and may affect the flow of the laundry room. Your New Home Counselor can
explain this matter further with you.
Asphalt is a flexible and specialized surface. Like any other surface in your
home, it requires protection from things that can damage it. Over time, the
effects of weather (freezing and thawing) and earth movement will cause
minor settling, heaving and cracking of asphalt.
The other items concerning front load appliances are the raised pedestals.
Mattamy Homes needs to know if pedestals are going to be purchased prior
to finalizing selections. Pedestals affect the placement of the mechanicals
and venting of the appliances. Please let your agent know as soon as possible
of your choice to install pedestals.
Mattamy Homes is not responsible for changing any venting after move-in
if pedestals are not listed on the purchase agreement or change order.
This change will be at the expense of the Homeowner.
Mattamy Homes will not be held liable and/or responsible for the installation
and or venting of any front-loading laundry appliances if we are not notified in
writing by the buyers prior to selection finalization, and Pre-Construction Meeting.
Due to the high RPM spin cycle speeds of front load laundry appliances, our
appliance suppliers cannot be liable for damages that may be caused by
vibrations that occur during the normal operation of your appliances.
Furthermore, vibrations that occur during normal operation of your
laundry appliances are not covered under either the manufacturer’s
or builder’s warranty.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
We confirm that all appliance surfaces are in acceptable condition during
your New Home Orientation. The appliance manufacturers warrant their
products directly to you according to the terms and conditions of these
written warranties.
Please be sure to fill out and send in your owner’s warranty cards and to read
and follow the manufacturer’s literature.
6
These are normal reactions to the elements and do not constitute improperly
installed asphalt or defective material. Do not use your driveway for a
minimum of 10 days after it is installed (keep people, bicycles, lawn mowers,
and other traffic off of it). Avoid placing pointed objects or heavy materials on
the driveway, and avoid parking on it for extended periods of time. Turning
your wheels when parked will cause tire marks. Avoid spilling gasoline and
other petroleum products on asphalt, as it will cause soft spots and crumble.
CHEMICAL SPILLS
Asphalt is a petroleum product. Gasoline, oil, turpentine, and other solvents
or petroleum products can dissolve or damage the surface. Wash such spills
with soap and water immediately, and then rinse them thoroughly with plain
water. Damage caused to your driveway as a result of these conditions is
non-warrantable and will not be corrected by Mattamy Homes.
CONCENTRATED LOADS HOT WEATHER
Avoid any concentrated or prolonged loads on your asphalt, particularly in hot
weather. High-heeled shoes, motorcycle or bicycle kickstands, trailers, grills,
or even cars left in the same spot for long periods can create depressions or
punctures in asphalt. Damage caused to your driveway as a result of these
conditions is non-warrantable and will not be corrected by Mattamy Homes.
NONRESIDENTIAL TRAFFIC
Prohibit commercial or other extremely heavy vehicles such as moving vans
or other large delivery trucks from pulling onto your driveway. We design and
install asphalt drives for conventional residential vehicle use only: family cars,
vans, light trucks, and so on.
SEAL COATING
ALLIGATOR CRACKING
Exposure to sunlight and other weather conditions will fade your driveway,
allowing the surface gravel material to be more visible. This is a normal
condition and not a material or structural problem. You are not required to
treat the surface of your asphalt driveway, but we recommend it. Use a high
quality sealer, but wait a minimum of 12 months before the first application.
This sealing process can usually fill hairline cracks; larger cracks can be filled
or patched with a sand and sealer mixture prior to resealing.
Cracking that resembles the skin of an alligator, can appear during
the first 12 months. If alligator cracking occurs under normal use,
Mattamy Homes will repair it by filling or patching the affected area
only. Color and texture variations are to be expected for which the
Builder is not responsible. If the cracking is caused by abnormal use,
repairs will be the Homeowner’s responsibility.
TOWNHOMES: Check with your Homeowner’s Association before seal coating
your driveway, as there may be restrictions, or it may be a covered item.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the warranty period, on a ONE TIME ONLY basis, asphalt repairs are
done by either overlay patching or sectional replacement. Mattamy Homes is
not responsible for the inevitable differences in color between the patch and
the original surface. Seal coating can eliminate this cosmetic condition and
is your responsibility.
SETTLING
Settling next to your garage floor of up to 1.5" across the width of the driveway
is normal. Settling or depressions elsewhere in the driveway of up to 1.5" in
any 32" radius are considered normal.
THERMAL CRACKING
Your driveway may exhibit thermal cracking, usually during the first 12 months.
These cracks help your driveway adapt to heating and freezing cycles and are
considered normal. Think of them as natural expansion joints. Thermal cracks
need to be evaluated during the warmest months, July or August. Cracks of
1/2" or less of width are considered normal. Cracks over 1/2" will be repaired,
one time, during the warranty period, by patching the affected area only.
Color and texture variations are to be expected for which Mattamy Homes
is not responsible.
A
HEAVING
Subsoil freezing can cause an asphalt driveway to heave, sometimes causing
surface water to leak under the garage door. This heaving usually corrects itself
as the subsoil thaws. If the heaving problem persists during the spring and
summer months, Mattamy Homes will correct the problem at their discretion.
We will repair by filling or patching affected area only. Color and texture
variations are to be expected, for which Mattamy Homes is not responsible.
MARKS AND PUNCTURES
Tire marks, punctures and other marks or depressions can occur on an
asphalt driveway surface, particularly during hot weather. To minimize these,
avoid applying constant or concentrated loads to the surface. Often these
marks and depressions will correct themselves as you continue to drive over
the surface. If a Homeowner chooses to repair them, it is at their expense.
PRECAUTIONS
Do not drive on your asphalt for at least 10 days after installation.
Do not allow heavy vehicles on the driveway during warm weather.
Spillage or leakage of gas or oil should be washed off immediately.
• Avoid driving over the edges of the driveway to prevent breakage.
• Especially during warm weather, avoid putting anything with a point
on the asphalt - high heels, bicycle kickstands, lawn chairs, etc.
• To maintain the surface of your driveway, seal coating is recommended
after the first 12 months of occupancy.
7
A
B
Attic Access
Brick/Stone
HOMEOWNER USE AND MAINTENANCE GUIDELINES
HOMEOWNER USE AND MAINTENANCE GUIDELINES
The attic space is neither designed nor intended for storage. We provide
access to this area for maintenance of mechanical equipment that may
traverse the attic space. When you perform needed tasks in the attic, use
caution and avoid stepping off wood members onto the drywall. This can
result in personal injury and/or damage to the ceiling below. Your limited
warranty does not cover such injury or damage.
Brick is one of the most durable and lowest maintenance finishes for a home’s
exterior. Should you have brick on the exterior of your new home, a record of
your brick color is included in your Selection Sheets.
If you open your attic access, be sure to seal it shut with caulk when you are
done. Also, be sure to fluff up any insulation you disturbed. Mattamy Homes
is not responsible for variations in R-Value of the attic insulation caused by
the Homeowner or any other company disturbing the insulation.
Your attic will be ventilated as required by applicable building codes.
If the attic access has been opened, seal shut with a bead of caulk.
EFFLORESCENCE (BRICK ONLY)
The white, powdery substance that sometimes accumulates on brick surfaces
is called efflorescence. This is a natural phenomenon and cannot be prevented.
In some cases, you can remove it by scrubbing with a stiff brush and vinegar.
Consult your home center or hardware store for commercial products to
remove efflorescence.
TUCK-POINTING
After several years, face brick may require tuck-pointing (repairing the
mortar between the bricks). Otherwise, no regular maintenance is required.
WEEP HOLES
You may notice small holes or strings in the mortar along the lower row of
bricks. These holes or strings allow moisture that has accumulated behind
the brick to escape. Do not fill or cover these weep holes or cut the strings.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
We check the brickwork during the New Home Orientation to confirm
correct installation of designated materials.
CRACKS
One time during the warranty period, Mattamy Homes will repair masonry
cracks that exceed 1/4".
8
Cabinets
HOMEOWNER USE AND MAINTENANCE GUIDELINES
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Your Selection Sheets are your record of the style and color of cabinets in
your home. Expect differences in grain and color between and within the
cabinet components, due to natural variations in wood and the way it takes
stain. These variations should be expected and are the characteristics and
beauty of natural wood. Natural wood also has mineral marks. These often
look like black marks in the wood. Replacement will not be made due to
either variations or mineral marks.
During the New Home Orientation, we will confirm that all cabinet
parts are installed, operate properly, and that their surfaces are in
acceptable condition.
CLEANING
C
ALIGNMENT
Doors, drawer fronts, and handles should be level and even. Adjustments
of cabinet doors are common, and are a Homeowner maintenance issue.
To adjust your cabinet doors, please do the following:
Products such as lemon oil or polishes that include scratch cover are suggested
for wood cabinet care. Follow container directions. Use such products a
maximum of once every 3 to 6 months to avoid excessive build-up. Avoid
paraffin-based spray waxes and washing cabinets with water, as both will
damage the luster of the finish.
1. Loosen the 2 hinge screws on the door
DO NOT REMOVE THE SCREWS.
2. Loosening the screws will provide about a 3/8"
vertical and horizontal movement in the door.
3. With the screws loose, square the door and tighten the screws.
HINGES
OPERATION
If hinges catch or drawer glides become sluggish, a small amount of silicone
lubricant will improve their performance.
Cabinets should operate properly under normal use. Do not slam,
kick shut or allow children to hang from your cabinet drawers or doors.
MOISTURE
SEPARATIONS
Damage to cabinet surfaces and warping can result from operating appliances
that generate large amounts of moisture and/or heat (such as a coffee pot) too
near the cabinet. When operating such appliances, place them in a
location that is not directly under a cabinet.
Some separation is normal and to be expected. We will correct gaps
between cabinets and the ceiling or cabinets and the walls by caulking
or other means, if the gap exceeds 1/4" (locations behind appliances
are excepted from this repair).
PANEL SHRINKAGE/SPLITTING
WARPING
Door panels are not glued in place but are allowed to expand and contract
with the rest of the door. When this happens, raw wood edges may appear.
Touching up the paint or stain on unfinished exposed areas is a Homeowner
responsibility and is not warranted. Some splitting of door panels is normal
and should be expected. If a door panel splits, Mattamy Homes will fill the
split and match the paint or stain as closely as possible. Color variations are
to be expected for which Mattamy Homes is not responsible.
If doors or drawer fronts warp in excess of 1/4" within 24", when measured
diagonally, we will correct this by adjustment or replacement. If there is a
replacement, Mattamy Homes will match grain and stain as closely as
possible, but color variations are to be expected and are not the responsibility
of the Builder.
WOOD GRAIN
Readily noticeable variations in wood grain and color are normal in all
wood or wood veneer selections. Replacements are not made due to
such variations.
9
C
Carbon Monoxide Detectors
HOMEOWNER USE AND MAINTENANCE GUIDELINES
LATEX CAULK
Your home is equipped with carbon monoxide detectors. Read the manufacturer’s
manual for detailed information regarding the care of your carbon monoxide
detectors. Keep detectors clean and test them weekly. The unit will only indicate
the presence of carbon monoxide gas at the sensor. Carbon monoxide gas may
be present in other areas.
Latex caulking is appropriate for an area that requires painting, such as along
the stair stringer or where wood trim meets the wall.
When the battery back-up becomes weak, the detector will “chirp” as
a warning. Replace the battery immediately to continue your protection.
This detector must have AC or battery power to operate. If AC power fails
and the battery is dead or missing, the detector cannot operate.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Mattamy Homes does not represent that the carbon monoxide detectors will
provide the protection for which they are installed or intended. Mattamy Homes
has installed the carbon monoxide detectors in locations approved by the local
building codes. Mattamy Homes shall not be obligated to pay for any carbon
monoxide investigation or service call.
Caulking
10
SILICONE CAULK
Caulking that contains silicone will not accept paint; it works best where water
is present, for example, where tub meets tile or a sink meets a countertop.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the New Home Orientation, we confirm that appropriate areas are
adequately caulked.
ONE-TIME REPAIR
We will touch up caulking one time during your materials and workmanship
period. We suggest that this be performed with your 1-year Warranty
Service Review.
Ceramic Tile
HOMEOWNER USE AND MAINTENANCE GUIDELINES
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Your Selection Sheets provide the style and color of your ceramic tile.
Time and weather will shrink and dry caulking so that it no longer provides
a good seal. As routine maintenance, check the caulking and make needed
repairs. Caulking compounds and dispenser guns are available at hardware
stores. Read the manufacturer’s instructions carefully to be certain that you
select an appropriate caulk for the intended purpose. We suggest this is
done yearly.
Hairline cracks in tile and grout are not uncommon. Some slight imperfections
in the materials and workmanship are expected. Cracked, badly chipped or
loose tile, noted in the New Home Orientation checklist, will be replaced.
AREAS TO MAINTAIN INCLUDE:
Cracks appearing in the grouting of the tiles at joints or junctions with other
materials are common due to normal shrinking conditions. Mattamy Homes
will repair cracks that are due to poor workmanship, or defective materials,
within the 1-year warranty period.
INTERIOR: Around sinks, bath tubs, countertop joints, backsplashes, showers
and toilets.
We will do out best to match the grout, but expect the new grout color to vary
from the original. This is not a warranted item.
EXTERIOR: Around windows, doors, any exterior penetrations through siding,
and at brick/stone siding connections.
Extra pieces of tile and grout are left for you. Save these; in the event of a
needed repair, this will help with the match.
C
CLEANING
Ceramic tile is one of the easiest floor coverings to maintain; simply
vacuum when needed. Occasionally, a wet mopping with warm water
may be appropriate. Avoid adding detergent to the water. If you feel a
cleaning agent is required, use a mild solution of warm water and dishwasher
crystals (they will not result in a heavy, difficult-to-remove lather on the grout).
Rinse thoroughly. Or ask your local hardware store to recommend a product.
Do not use waxes, sealers or bottled liquid cleaners on tile. Sealer is
recommended for the grout. Waxes will make cleaning difficult, and some
liquid cleaners contain harmful acids that etch the tile and eat into
the grout.
If ceramic tile is installed on walls or countertops in your home, it may
be washed with any nonabrasive soap, detergent, or tile cleaner.
Abrasive cleaners will dull the finish.
GROUT DISCOLORATION
Grout that becomes yellowed or stained can be cleaned with a fiber brush,
cleanser, and water. Grout cleansers and whiteners are available at most
hardware stores.
SEALING GROUT
Sealing grout is recommended and is the Homeowner’s responsibility.
To avoid sealing in dirt, clean the grout before the sealing process.
caulk or premixed grout from a hardware store. Follow directions on the
container. Repair these cracks immediately to protect the underlying surface
from water damage. Mattamy Homes is not responsible for damage caused
by not maintaining caulk and/or grout.
Routinely maintain the caulking used on your ceramic tile. This is typically
found in corners where tile meets tile, or tile meets another material.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the New Home Orientation, we confirm that tile and grout areas are in
acceptable condition. We will only repair or replace cracked, chipped, or loose
tiles noted at that time.
Mattamy Homes is not responsible for variations in color or discontinued
patterns. New grout may vary in color from the original.
ONE-TIME REPAIR
Cracks appearing in grouting of ceramic tiles at joints or junctions with
other materials are commonly due to shrinkage. Mattamy Homes will repair
grouting, if necessary, 1 time during the 1-year. Mattamy Homes is not
responsible for color variations in grout or discontinued colored grout.
Any grouting or caulking that is needed after that time is the
Homeowner’s responsibility.
Once grout has been sealed, ongoing maintenance of that seal is necessary,
and the limited warranty coverage becomes void. If grout is not sealed,
it will allow moisture to pass through, due to its porous nature.
SEPARATIONS
Expect slight separations to occur in the grout between tiles. This grout is for
decorative purposes only; it does not hold the tile in place. Using either the
grout left at your home or premixed grout purchased from flooring or hardware
stores can fill cracks in the grout. Follow package directions.
Tile around bathtubs or countertops may appear to be pulling up after a time.
This is caused by normal shrinkage of grout or caulk and shrinkage of wood
members as they dry out. If this occurs, the best remedy is to purchase tub
11
C
Concrete Flatwork
HOMEOWNER USE AND MAINTENANCE GUIDELINES
EXPANSION JOINTS
By maintaining good drainage, you protect your home’s foundation and the
concrete flatwork: the basement floor, porch, patio, driveway, garage floor,
and sidewalks.
We install expansion joints to help control expansion. However, as the
concrete shrinks during the curing process, moisture can penetrate under
the concrete and lift the expansion joint. When this occurs, fill the resulting
gap with a waterproof concrete caulk, which can be purchased at most
hardware stores.
CLEANING
Avoid washing exterior concrete slabs with cold water from an outside
faucet when temperatures are high and the sun has been shining on
the concrete. The abrupt change in temperature can damage the surface
bond of the concrete. We recommend sweeping for keeping exterior
concrete clean. If washing is necessary, do this when temperatures are
moderate. Repeated cleaning of the garage floor by hosing can increase
soil movement by allowing water to penetrate any existing cracks.
We recommend sweeping to clean the garage floor.
SEALING CONCRETE
Your exterior concrete has been sealed. This will help protect your concrete
walkways and driveways from damage due to outside elements such as salt.
Concrete sealer will need to be reapplied on a regular basis to maintain this
coverage. This is a Homeowner maintenance task and is not warranted by
Mattamy Homes.
CRACKS
A concrete slab shrinks as it cures. Some of this shrinkage shows up as
cracks. Cracking of concrete flatwork also results from temperature changes
that cause expansion and contraction.
During the summer, moisture finds its way under the concrete along the edges
or through cracks in the surface. In winter, this moisture forms frost that can
lift the concrete, increasing the cracking. Maintaining drainage away from all
concrete slabs will minimize cracking from this cause.
As cracks occur, seal them with a waterproof concrete caulk (available at
hardware or home improvement stores) to prevent moisture from penetrating
to the soil beneath.
12
HEAVY VEHICLES
Prohibit commercial or other extremely heavy vehicles, such as moving vans
and other large delivery trucks, from pulling onto your driveway. We design
and install concrete drives for conventional residential vehicle use only:
family cars, vans, light trucks, and so on.
ICE, SNOW, AND CHEMICALS
Driving or parking on snow creates ice on the drive, which magnifies the
effects of snow on the concrete surface. Remove ice and snow from concrete
slabs as promptly as possible after snowstorms. Protect concrete from abuse
by chemical agents such as pet urine, fertilizers, radiator overflow, repeated
hosing, or de-icing agents, such as road salt that can drip from vehicles.
All of these items can cause spalling (chipping of the surface) of concrete.
Do not use salt or salt-based products on concrete. These products will cause
damage that will not be warranted. We suggest using sand as an alternative.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Concrete slabs are floating-they are not attached to the home’s foundation
walls. Because these slabs are not a structural (load-bearing) element of the
home, they are excluded from coverage under the 10-year structural warranty.
COLOR
Concrete varies in color. Mattamy Homes provides no correction for
this condition.
CRACKS
SEPARATION
Shrinkage cracks are normal in concrete walls, floors and slabs.
Slight cosmetic imperfections will not be repaired.
Mattamy Homes will correct separation of concrete slabs, 1 time only
within the 1-year warranty period, if separation from the home exceeds 1".
GARAGE SLABS: Provided that Homeowners maintain proper grading and
care procedures - concrete cracks that exceed 1/4" in horizontal or vertical
displacement, will be patched or repaired, 1 time during the 1-year warranty
period, by patching or using concrete filler. Color and texture variations are to
be expected, for which Mattamy Homes is not responsible. Subsequently,
concrete slab maintenance is the Homeowner’s responsibility.
SPALLING (SURFACE CHIPS)
C
Causes of spalling include repeated hosing of concrete for cleaning, animal
urine, radiator overflow, fertilizer, uncleared snow and ice, ice-melting agents,
and road salts from vehicles. Repair of spalling is a Homeowner maintenance
task. Damage caused as a result of these conditions is non-warrantable and
will not be corrected by Mattamy Homes.
BASEMENT FLOORS: Provided that Homeowners maintain proper grading
and care procedures, concrete cracks that exceed 1/8" width or 1/8" vertical
displacement, or any crack that permits water in, will be patched or repaired,
1 time during the 1-year warranty period, by patching or using a concrete
filler. Color and texture variations are to be expected, for which Mattamy Homes
is not responsible. Subsequently, concrete slab maintenance is a
Homeowner’s responsibility.
DEPRESSIONS
If a depression or unevenness in habitable concrete flooring exceeds 3/8" on
a 4' level, it will be corrected. Mattamy Homes will correct the problem to meet
the performance standard by filling with a latex or equivalent filler or by
grinding. The finished repair will be feathered in. Color variation of concrete is
to be expected, for which Mattamy Homes will not be responsible.
HEAVING
Heaving exterior concrete slabs - vertical or horizontal movement of concrete
slabs. Concrete slabs are floating and not supported by a frost footing.
The Homeowner can make repairs to their satisfaction. This is a nonwarrantable item.
LEVEL FLOORS
Concrete floors in the habitable areas of the home will be level to within
1/4" within any 32" measurement with the exception of an area specifically
designed to slope toward a floor drain.
13
C
Condensation
HOMEOWNER USE AND MAINTENANCE GUIDELINES
CONTROLLING HUMIDITY
When warm, moist air comes into contact with cooler surfaces, the moisture
condenses. Outside we see this as dew; inside you may see it as a layer of
moisture on glass windows and doors. This condensation comes from high
humidity within the home combined with low outside temperatures and
inadequate ventilation. Family lifestyle significantly influences two out of three
of these conditions. Condensation is seldom the fault of the windows or doors.
Outside air is usually drier than the air in your home. The moisture in wet air
is compelled to flow toward and mix with the outside, drier air, and it does so
with a force of nature known as vapor pressure, or vapor diffusion. A relentless
force, vapor diffusion can cause moisture to penetrate through wood, plaster,
brick, cement and most other forms of materials used to build homes.
HUMIDIFIER OPERATION
If your home includes a humidifier, closely observe manufacturer’s directions
for its use. Instructions to turn the humidifier off during air conditioning
season are typical.
Moderate settings in winter can maintain desired comfort levels without
contributing too much moisture to your home. You may need to experiment
to find the correct level for your family’s lifestyle.
NEW CONSTRUCTION
Some experts have estimated that a typical new home contains 50 gallons
of water. Water is part of lumber, concrete, drywall texture, paint, caulk, and
other materials used in building. Wet weather during construction adds more.
This moisture evaporates into the air as you live in your home, adding to the
moisture generated by normal living activities. Over time, this source of
moisture will diminish.
The problem of condensation is often more noticeable in today’s energy-tight
homes. The warm moist air cannot escape as readily, so it heads for the
coolest spot in the house. Despite today’s major advances in energy efficiency,
the coolest spots in the winter are usually the windows.
Your family needs a certain level of indoor humidity for comfort and health
reasons. How can you tell if your home humidity level is acceptable for
both health and home? In winter, small amounts of fog or frost buildup
(condensation) on the lower corners of your windows indicate your humidity
is still within a proper range. Large amounts of condensation indicate too
much moisture, which can lead to deterioration of paint and stain, or
window damage. Damage to these items, due to condensation, is not
warranted by Mattamy Homes. We suggest purchasing a hygrometer to
monitor humidity levels.
The following table shows the maximum suggested humidity levels for a home
with an indoor temperature of 70 ° F. Lower humidity levels are required when
the outdoor temperature lowers.
OUTSIDE AIR TEMPERATURE
RECOMMENDED MAXIMUM INDOOR
RELATIVE HUMIDY FOR HOUSEHOLD
TEMPERATURE OF 70°F
-20 °F OR BELOW
NOT OVER 15%
-20 °F TO -10 °F
NOT OVER 20%
-10 °F TO 0 °F
NOT OVER 25%
0 °F TO 10 °F
NOT OVER 30%
10 °F TO 40 °F
NOT OVER 35%
40 °F OR ABOVE
NOT OVER 40%
SOME INDICATIONS OF SURFACE CONDENSATION ARE:
14
•
•
•
•
Frost on door handles and hinges, or door frozen shut.
Water or ice on windows.
Damp spots or mildew on walls and ceiling.
Moisture on light fixtures and toilets.
NORMAL ACTIVITIES
VENTILATION
As you live in your home, your daily lifestyle also contributes to the moisture in
the air. Cooking, laundry, baths and showers, aquariums, plants, and so on all
add water to the air in your home. Likewise, your daily routine can mitigate the
amount of moisture in your home and reduce condensation on interior surfaces.
Develop the habit of using exhaust fans in bathrooms and over the stove.
When weather conditions permit, open windows so fresh air can circulate
through your home. Keep the dryer exhaust hose clean and securely
connected. (Also see Ventilation.)
TEMPERATURE
BASEMENTS
Avoid setting your thermostat at extreme temperatures. Heating your home will
cause the materials to dry out faster, generating more moisture into the air.
Drying the materials out too fast also increases shrinkage cracks and separations.
Here are some other ways to reduce and control household humidity:
Condensation is often the cause of dampness in basements. It occurs when
moisture in the basement air condenses on cool surfaces (e.g. walls, floors,
water pipes). It may be prevented or eliminated by reducing excess moisture
in the air. Avoidable sources of moisture, such as leaky plumbing, should be
eliminated. Exposed cold water pipes should be insulated.
• Shut off all household humidifier units during cold seasons.
• Ventilate regularly. Regularly opening windows to allow fresh air into your
home is highly recommended. Or if you have an air-to-air exchanger, run
it on the proper settings.
• Run exhaust fans in bathrooms and laundries while you are using them
and for at least a half hour after. In the very cold winter months, run your
bathroom fans during and after showers and baths for longer periods, in
order to get the condensed moisture out of the ductwork. If you do not
completely draw the moisture out, it can freeze to the vent walls and
when the weather warms up, drip back out when it melts.
• Run vent fans in microwaves and hoods while you cook, especially if you
are boiling or steaming food.
• When possible, leave blinds drapes and/or curtains open to allow warm air
to get to the windows.
• Do not cover hot or cold air registers.
• Keep weep holes in windows and patio doors open to allow moisture
to escape.
• Operate your furnace fan in the “on” position.
• DO NOT plug the fresh air intake for your furnace
(this is also a safety precaution).
• Keep roof vents clear of snow to prevent frost from forming in the attic.
C
The basement should be well ventilated. Sunlight and air movement can
quickly dry out a basement. Landscaping around the basement should be
pruned/thinned out to prevent heavy shading and to allow better air circulation.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Condensation results from weather conditions and a family’s lifestyle.
Mattamy Homes has no control over these factors. The limited warranty
coverage excludes condensation.
15
C
Countertops - Cultured Marble
Countertops - Granite/Quartz
HOMEOWNER USE AND MAINTENANCE GUIDELINES
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Exercise some care when using these tops. They can scratch and stain or be
damaged by a sharp blow. Some cosmetics and shampoos can stain these
tops if not wiped up immediately. Gel Gloss cleans and protects these tops.
Magic Erasers also work well to clean. Avoid abrasive cleansers or razor blades
on manufactured marble, as both will damage the surface. Always mix hot
and cold water together; running only hot water can damage the sink.
There are few materials harder than stone, which means there are only a few
materials that can damage it. Even with its exceptional scratch resistance, it
is recommended that a cutting board be used; cutting directly on stone will
dull your knife.
Separation of countertops from walls, backsplash, and around sinks results
from normal shrinkage of materials. Mattamy Homes will re-caulk these areas
one time during the materials and workmanship warranty. Subsequent,
caulking is a Homeowner maintenance item.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During your New Home Orientation, we confirm that all countertops are in
acceptable condition. We repair noticeable surface damage such as chips,
cracks, and scratches noted on the New Home Orientation checklist. Minor
blemishes can be expected and, under normal use, additional surface scratches
are considered an inherent characteristic of this product. Repair of surface
damage noted after your closing date is the Homeowner’s maintenance
responsibility, and will not be corrected by Mattamy Homes. If you do damage
your countertops, please call us and we can direct you to a repair company.
Mattamy Homes will re-caulk around your vanities one time during the
materials and workmanship warranty. Subsequent caulking is a Homeowner
maintenance responsibility.
COUNTERTOP LEVEL
Countertops will be no more than 1/4" in 12' out of parallel with the floor.
Mattamy Homes will make the necessary adjustments by shimming and
leveling the countertop to meet the acceptable standard.
16
While granite is the most heat resistant countertop available, we still
recommend using a trivet or hot pad to protect the surface.
CLEANING
For every day clean up, use a soft damp cloth to clean up most spills.
For weekly clean up, use a mixture of mild soap (such as Ivory) and water,
a mixture of vinegar and water (1 to 1) or a natural stone cleaner. Glass
cleaners will not hurt granite but will leave a cloudy residue. Never use acidic
cleaners on granite, they can dull or etch the surface. Do not use a scrubbing
sponge on your countertop, they may scratch granite.
SEALING
Stone sealers help spills from absorbing or sticking to the surface. It is
recommended that you reseal your granite yearly or sooner if needed.
Like car wax, if liquid doesn’t bead up, then you need to reseal.
STAINS
Although granite is very stain resistant, some spills can leave a mark.
Most residue will evaporate within 12-24 hours. If a stain does not
evaporate or cannot be removed by a stone cleaner, an absorbing
poultice can be used. Use as instructed by the manufacturer.
C
Countertops - Laminate
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Use a cutting board to protect your counters when you cut or chop. Protect the
counter from heat. If you cannot put your hand on it, do not put it on the
counter. Do not use countertops as ironing boards and do not set lighted
cigarettes on the edge of the counter. Wipe up water or liquid spills immediately
to avoid wicking in miters and subsequent warping or swelling of countertop
seams. Damage caused to your countertop as a result of these conditions are
non-warrantable and will not be corrected by Mattamy Homes. Minor blemishes
can be expected with laminate surfaces. Under normal use, additional scratches
are considered an inherent characteristic of this product.
CAULKING
The caulking between the countertop and the wall, along the joint at the
backsplash (the section of counter that extends a few inches up the wall
along the counter area) and countertop and around the sink may shrink,
leaving a slight gap. Maintaining a good seal in these locations is important
to keep moisture from reaching the wood under the laminates and to
prevent warping.
LEVEL
Countertops will not be more than 1/4" in 12' out of level with the floor.
Mattamy Homes will make necessary adjustments by shimming and leveling
the countertop to meet these standards.
CLEANING
Avoid abrasive cleaners that will damage the luster of the surface.
MATS
Rubber drain mats can trap moisture beneath them, causing the laminated
plastic to warp and blister. Dry the surface as needed.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During your New Home Orientation we confirm that all countertops are in
acceptable condition. Slight surface scratches are to be expected and are
not warrantable through Mattamy Homes. We will repair noticeable surface
damage such as chips, cracks, and scratches noted on the New Home
Orientation checklist. Repair of surface damage noted after your closing
date is a Homeowner maintenance item and will not be corrected by
Mattamy Homes. If you do damage your countertops, please call us and we
can direct you to a repair company.
Countertops - Solid Surface
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Do not cut directly on solid surface, use a cutting board. It is recommended
to practice to run cold water from the faucet while pouring boiling water
into the sink. While solid surface is heat resistant, it is important to minimize
direct heat exposure to protect your surface and investment. Always use heat
trivets or hot pads when placing hot objects on any surface.
Soapy water, ammonia-based cleaners (not window cleaners) or commercially
available solid surface cleaners will remove most dirt and residue from finish.
Soft Scrub will gradually remove harder to remove residue.
To remove scratches or blotchy appearances, use a mild absorbable liquid
cleanser, such as Soft Scrub, on a damp sponge or cloth, using small circular
motions overlapping the circles until the entire area has been cleaned.
Thoroughly rinse with water and wipe surface completely dry. While this
procedure may remove or minimize the look of very fine scratches, other
deeper scratches may remain at which time you may want to contact a
professional refinisher.
Crawl Space
HOMEOWNER USE AND MAINTENANCE GUIDELINES
The crawl space is not intended as a storage area for items that could be
damaged by moisture. Wood stored in a crawl space can also attract bugs
or pests.
You may notice slight dampness in the crawl space. Landscaping that is
correctly installed helps prevent excessive amounts of water from entering
crawl spaces. Report any standing water to Mattamy Homes for inspection.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
(See Foundation.)
17
Decks (If Applicable)
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Wood decks add to the style and function of your home and are a high
maintenance part of your home’s exterior.
EFFECTS OF EXPOSURE
Wood decks are subject to shrinkage, cracking, splitting, cupping and twisting.
Nails or screws may work lose and will need routine maintenance. Plan to
inspect your decks regularly, a minimum of once each year, and provide needed
attention promptly to maintain an attractive appearance and forestall costly
repairs. Mattamy Homes recommends that you treat or stain your decks as
needed to keep them looking their best.
FOOT TRAFFIC
As you use your decks, abrasives and grit on shoes can scratch or dent the
wood surface. Regular sweeping and mats can mitigate this but will not
completely prevent it.
OUTDOOR FURNITURE
Moving grills, furniture, or other items can damage the surface of the decking.
Use caution when moving such items to prevent scratches, gouges, and so on.
SEALING OR WATER REPELLENT
To prolong the life and beauty of your deck, treat it periodically with a water
repellent or wood preservative. Local home centers or hardware stores offer
several products to consider for this purpose. Always follow manufacturer
directions carefully.
TOWNHOMES: Check with your Homeowner’s Association before staining or
sealing your deck, as there may be restrictions, or it may be a covered item.
SNOW AND ICE
Heavy snow or ice that remains on the deck over long periods increases
wear and tear on the deck. Prompt removal can reduce adverse effects.
Use caution in shoveling to avoid needless scratching of the deck boards.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
FAILURE TO LATCH
Exposed wood decks are constructed to meet structural and functional design.
During the New Home Orientation, we will confirm that the wood decks are in
satisfactory condition.
If a door will not latch because of minor settling, you can correct this by
making a new opening in the jamb for the latch plate and raising or lowering
the plate accordingly.
COLOR VARIATION
HINGES
Color variations are a natural result of the way in which wood accepts stain
and are excluded from limited warranty coverage.
REPLACEMENT BOARDS OR RAILS
You can remedy a squeaky door hinge by removing the hinge pin and applying
a silicone lubricant to it. Avoid using oil, as it can gum up or attract dirt.
Graphite works well as a lubricant but can create a gray smudge on the door
or floor covering beneath the hinge if too much is applied.
Shrinkage, cracking, splitting, cupping, knotholes and twisting are natural
occurrences in wood decks and are excluded from limited warranty coverage.
KEYS
Doors & Locks
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Depending on availability and selection, the doors installed in your home may
be natural wood and subject to such natural characteristics of wood as shrinkage,
and warpage and color variation. Interior doors may occasionally require minor
adjustments due to fluctuating humidity levels caused by the use of forced air
furnaces, showers, dishwashers, etc.
BIFOLD DOORS
Interior bifold doors sometimes stick or warp because of weather conditions.
Apply a silicone lubricant to the tracks to minimize this inconvenience.
Sometimes the hardware needs readjusting. This is a Homeowner
maintenance item.
EXTERIOR FINISH
To ensure longer life for your interior or exterior wood doors, plan to refinish
them as needed. Stained exterior doors with clear finishes tend to weather
faster than painted doors. Treating the finish with a wood preserver on a regular basis will help to preserve the varnish and prevent the door from drying and
cracking. Reseal stained exterior doors whenever the finish begins cracking.
Apply varnish to interior doors as needed.
D
Keep a duplicate privacy lock key where children cannot reach it in the event a
youngster locks him/herself in a room. The top edge of the door casing is often
used as a place to keep the key. A small screwdriver or similarly shaped device
can open some types of privacy locks.
LOCKS
Lubricate door locks with graphite or other waterproof lubricant. Avoid oil,
as it will gum up.
PATIO DOORS
Patio sliding doors should operate smoothly. The Homeowner may need to
adjust them at some point. To do so, take a Phillips screwdriver and find the
wheel adjusting screws. These are located on the bottom of the sliding panel,
either on the ends or on the front behind “plugs”. Simply tighten or loosen the
screws as needed to raise or lower the wheels, until the door operates properly.
It is also important to keep patio door tracks clean and free of debris.
SHRINKAGE
Use putty, filler, or latex caulk to fill any minor separations that develop
at mitered joints in door trim. Follow with painting. Panels of wood doors
shrink and expand in response to changes in temperature and humidity.
Touching up the paint or stain on unfinished exposed areas is a
Homeowner maintenance item.
19
D
SLAMMING
ADJUSTMENTS
Slamming doors can damage both doors and jambs and can even cause cracking
in walls. Teach children not to hang on the doorknob and swing back and forth;
this works loose the hardware and causes the door to sag.
Doors should operate smoothly and latches should operate correctly.
Because of normal settling of the home, doors may require adjustment
for proper fit. During the 1-year warranty period, Mattamy Homes will
make such adjustments.
STICKING
The most common cause of a sticking door is the natural expansion of lumber
caused by changes in humidity. When swelling during a damp season
causes sticking, do not plane the door unless it continues to stick after the
weather changes.
Before adjusting a door because of sticking, try two other steps: first, apply
either a paste wax, light coat of paraffin, or candle wax to the sticking surface;
or second, tighten the screws that hold the door jamb or door frame. If adjusting
is necessary even after these measures, use sandpaper to smooth the door and
paint/stain the sanded area to seal against moisture.
WARPING
To help keep doors from warping, keep doors latched as much as possible. It is
also important to maintain proper humidity in your home to decrease the amount
of expansion and contraction of all your wood products. (Also see Condensation.)
WEATHER STRIPPING THRESHOLDS
Weather stripping on the bottom of doors will be replaced, if damage causes
moisture to enter under the door. Replacement of weather stripping due to
Homeowner negligence or damage is a non-warrantable item.
WOOD GRAIN
Readily noticeable variations in wood grain and color are to be expected in all
wood products. Replacements will not be made due to wood grain variations.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the New Home Orientation we confirm that all doors are in acceptable
condition and correctly adjusted. Mattamy Homes will repair damage to doors
noted on the New Home Orientation checklist.
20
BIFOLD DOORS
Inoperable bifolds, not caused by Homeowner damage or neglect,
will be repaired by Mattamy Homes during the 1-year warranty period.
DOOR DRAGS ON CARPET
During the 1-year warranty period, Mattamy Homes will repair the door so it
swings freely of the carpet.
DOOR HARDWARE
Due to elements beyond the Builder’s control, tarnished brass hardware
cannot be warranted.
DRAFTS UNDER EXTERIOR DOORS
Drafts under exterior doors can be corrected by adjusting the door threshold:
1.
2.
3.
4.
Remove the threshold plugs.
To move the threshold closer to the door, loosen the screws.
To move the threshold away from the door, tighten the screws.
Install the threshold plugs.
PANEL SHRINKAGE/SPLITTING
Door panels are not glued in place but are allowed to expand and contract
with the rest of the door. When this happens, raw wood edges may appear.
Touching up the paint or stain on unfinished exposed areas is a Homeowner
responsibility and not warranted. Some splitting of door panels is normal and
should be expected. If a door panel splits Mattamy Homes will fill the split
and match the paint or stain as closely as possible. Color variations are to be
expected for which Mattamy Homes is not responsible.
PATIO DOORS
Inoperable patio doors not caused by Homeowner neglect or damage
need to be serviced by the window manufacturer. It is the Homeowner’s
responsibility to contact the manufacturer within the warranty period.
The cleaning and maintenance necessary to preserve proper operation
is a Homeowner responsibility.
SCRATCHES, GOUGES, NICKS, SCRAPES, MARKS,
AND CHIPS IN DOORS
Mattamy Homes will repair any door with scratches, gouges, nicks, scrapes or
chips, if it was noted on the New Home Orientation checklist. The repairs will
be made by using colored putty and varnish. Replacement of the affected door
is at Mattamy Homes’ discretion. Homeowners are responsible for any damage
not noted on the New Home Orientation checklist.
WARPAGE
All wood doors go through a period of moisture and balance during new
construction. During the first heating season, the door will be exposed to
rapid drying conditions. This will cause the door to warp temporarily.
This temporary warpage is not considered a defect and in most cases the
door will straighten out. Doors should not become inoperable and warpage
of the door should not exceed 1/4" measured from corner to corner diagonally.
Mattamy Homes will repair or replace warped doors at their discretion. If a
replacement is required, Mattamy Homes will match grain and paint/stain
as closely as possible, but color variations are to be expected, for which
Mattamy Homes is not responsible.
Drains
Never pour grease down your drains, keep hair and food out of the drains,
and do not use any kind of lye. Every month you should:
1.
2.
3.
4.
Run hot water down the drain.
Add 3 tablespoons of baking soda.
Add a little hot water and let stand for 15 minutes.
Flush with hot water.
Clogged drains are not warrantable.
21
D
Drain Tile
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Each home has been constructed with a drain tile system that enters the
sump basket under the floor. Check the basket frequently, especially in
thawing and rainy seasons.
spackle, which is available at paint and hardware stores. Apply two or three
thin coats. When dry, sand the surface with fine-grain sandpaper, and then
paint. You can fill indentations caused by sharp objects in the same manner.
If the water is up to the bottom of the tubes, you should empty it and install
a sump pump. If you have a sump pump, check it periodically to make sure
it is working when you need it.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
If your sump pump is running, it is working. This is not a bad thing.
ONE TIME DRYWALL REPAIRS
The water in the basket will be discharged to the exterior of the home.
It is the Homeowner’s responsibility to direct the water away from the
foundation. This will keep the water from leaking back in to the foundation.
It is recommended to wait until the 1-Year Warranty Service Review to
have drywall corrections made. Please keep a running list throughout the
first 12 months in your home specifying the locations.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
One time during the materials and workmanship warranty, Mattamy Homes
will repair drywall shrinkage cracks and nail pops and will touch up the
repaired area using the same paint color that was on the surface when the
home was delivered. Touch-ups will be visible and should be expected, for
which the Builder is not responsible. This maintenance touch up does not
include caulking of painted millwork. (Also see Wood Trim.)
Drain tile should help prevent leaks in the foundation system. Leaks that
result in actual trickling of water will be repaired. Leaks caused by improper
landscaping or failure to maintain proper grade and drainage away from
your home are not covered by warranty. Dampness of walls and floor in
new construction may occur and is not considered a deficiency.
(Also see Condensation.)
Drywall
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Slight cracking, nail pops, or seams may become visible in walls and
ceilings. These are caused by the shrinkage of the wood and normal
deflection of rafters to which the drywall is attached.
REPAIRS
With the exception of the one-time first year repair service provided by
Mattamy Homes, care of drywall is a Homeowner maintenance responsibility.
Most drywall repairs can easily be made. This work is best done when you
redecorate the room.
22
Repair hairline cracks with a coat of paint. You can repair slightly larger
cracks with spackle or caulk. To correct a nail pop, reset the nail with a
hammer and punch or tighten the screw with a screwdriver. Cover it with
During the New Home Orientation, we confirm that drywall surfaces are in
acceptable condition.
“Flashing” is normal when fresh paint is used to touch up existing areas.
It will be more noticeable on long spans of walls, or walls with light shining
down them. Mattamy Homes will not paint whole walls because of
this condition.
Repainting the entire wall or the entire room to correct this is the Homeowner’s
choice and responsibility. The Homeowner is also responsible for custom paint
colors or wallpaper that has been applied subsequent to closing. Mattamy
Homes will not reapply wallpaper or custom paints in repaired drywall areas.
It is the Homeowner’s choice whether Mattamy Homes repairs the drywall in
these areas due to the custom wall finish being affected. Due to the effects of
time on paint and wallpaper, as well as possible dye lot variations, touch-ups
are unlikely to match the surrounding area.
LIGHTING CONDITIONS
BREAKERS
Mattamy Homes does not repair minor drywall flaws that are only visible
under direct lighting conditions. Direct light cascading across a wall will
emphasize any and all minor blemishes that are normal in finished drywall
assemblies. Mattamy Homes reserves the right to determine if a blemish
is warrantable or not.
Circuit breakers have three positions: on, off, and tripped. When a circuit
breaker trips, it must first be turned off before it can be turned on.
Switching the breaker directly from tripped to on will not restore service.
Easements
HOMEOWNER USE AND CARE GUIDELINES
Easements are areas where things such as utility supply lines can pass
through your property. They permit service to your lot and adjacent lots,
now and in the future. Yours may include drainage easements, meaning
the runoff from adjacent lots pass across your property. Likewise, water
from your property may run across a neighboring lot. Easements are
recorded and are permanent.
Utility companies, the United States Postal Service, and others have the
right to install equipment in easements. These might include streetlights,
mailboxes, or junction boxes to name a few. Neither Mattamy Homes nor
you, as the Homeowner, have the authority to prevent, interfere with, or alter
these installations. Plans for the location of such items are subject to change
by the various entities involved. Because they have no obligation to keep
Mattamy Homes informed of such changes, we are unable to predict
specific sites that will include such equipment.
Electrical System
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Know the location of the breaker panel (usually in the garage or the basement);
it includes a main shut-off that controls all the electrical power to the home.
Individual breakers control the separate circuits. Each breaker is marked to
help you identify which breaker is connected to which major appliances,
outlets, or other service. Should a failure occur in any parts of your home,
always check GFI’s (if applicable) and/or the breakers in the main panel box.
E
BREAKERS TRIPPING
Breakers trip because of overloads caused by plugging too many appliances
into the circuit, a worn cord or defective appliance, or operating an appliance
with too high a voltage requirement for the circuit. The starting of an electric
motor can also trip a breaker.
If any circuit trips repeatedly, unplug all items connected to it and reset.
If it trips when nothing is connected to it, you need to call a qualified
electrician to inspect the circuit. If the circuit remains on, one of the
items you unplugged is defective and will require repair or replacement.
FIXTURE LOCATION
We install light fixtures in the locations indicated at your Selections Meeting.
No changes in locations will be allowed after this appointment. Moving
fixtures to accommodate specific furniture arrangements or room use is a
Homeowner responsibility.
GFI (GROUND-FAULT INTERRUPTERS)
GFI receptacles are required by building code as a safety feature. The outlets
in all the bathrooms, the kitchen, patio or balcony, exterior and 1 in the
lower level, are connected to a GFI. It is a sensitive system that trips easily to
prevent electrical shock in these locations. Heavy appliances or power tools
will trip the GFI breaker. If you “trip” a GFI, simply push the reset button to
reactivate it.
Caution: Never plug a refrigerator or food freezer into a GFI-controlled outlet.
The likelihood of the contents being ruined is high and the limited warranty
does not cover such damage.
Each GFI circuit has a test and reset button. Once each month, press the test
button. This will trip the circuit. To return service, press the reset button. If
a GFI breaker trips during normal use, it may indicate a faulty appliance and
you will need to investigate the problem. One GFI breaker can control up to
3 or 4 outlets, which can be located in the same or different rooms.
23
E
LIGHT BULBS
GFI’s can and do wear out. If they continue to trip and/or reset, they may
need to be replaced. In the event of a bad GFI, Mattamy Homes strongly
recommends the Homeowner hire a licensed electrician to replace the
defective unit.
In laundry rooms with utility sinks, a GFI outlet will be provided, and will
protect all outlets within the room. If you find that your washer/dryer
is not working, check this GFI first, before calling for service.
AFP (ARC FAULT PROTECTORS)
AFP’s are required by code, these protectors are required anywhere there
is a 15 amp lighting circuit. This includes your living room, family room,
hallways, and your interior and exterior lighting. These protect you by
detecting faults and tripping the circuit if needed. If they do trip, turn them
off completely at the circuit breaker panel and then turn them back on.
If they continue to trip, unplug the items in the affected area. If the AFP
continues to trip, call for service.
AFP/GFI CIRCUITS
AFP/GFI Circuits are required by code. These protectors are required in all
bedrooms of homes built after January 1, 2008. These protect you by
detecting faults and tripping the circuit if needed. If they do trip, turn them
off completely at the circuit breaker panel and then turn them back on.
If the AFP/GFI continues to trip, call for service.
BUZZING AND/OR FLICKERING
Fluorescent fixtures use transformer action to operate them. This action
sometimes causes a buzzing. It is also normal to see a flickering when
the bulbs are warming up.
24
The Homeowner is responsible for replacing burned-out bulbs other than
those noted during the New Home Orientation.
Bulbs burnt out by power surges, which are due to local conditions, are not
warranted. Please use bulbs within the fixture’s rated capacity. Using bulbs
with a rating greater than the fixture’s capacity may damage the fixture or
shorten bulb life.
OUTLETS
If an outlet is not working, check first to see if it is controlled by a wall switch
or GFI. Next, check the breaker.
If there are small children in the home, install safety plugs to cover unused
outlets. Teach children to never touch electrical outlets, sockets, or fixtures.
Electrical outlets on exterior walls may permit airflow through the outlet.
This is normal and no corrective action is required.
THREE WAY SWITCHES
Three way switches are one light controlled by 2 different switches. Because
of this it is possible for one switch to be in the “OFF“ position and the light
be on and vice versa.
UNDERGROUND CABLES
Before digging, check the location of buried service leads by calling the local
utility locating service. Maintain positive drainage around the foundation to
protect electrical service connections.
TROUBLESHOOTING TIPS
NO ELECTRICAL SERVICE ANYWHERE IN THE HOME
GROUNDED SYSTEM
Before calling for service, check to confirm that the:
Your electrical system is a three-wire grounded system. Never remove the bare
wire that connects to the box or device. Do not disconnect the wire from the
ground rod that is sticking up. The location of the ground rod varies per plan
• Service is not out in the entire neighborhood. If so, contact the
utility company.
• Main breaker and individual breakers are all in the ON position.
Emergency Contacts
NO ELECTRICAL TO ONE OR MORE OUTLETS
Before calling for service, check to confirm that the:
Emergency service covers any of the following situations:
•
•
•
•
•
•
1. Total loss of heat.
2. Total loss of electricity.
3. Plumbing leak that requires the entire water supply to be shut off.
4. Total loss of hot water.
5. Total sewage stoppage.
Main breaker and individual breakers are all in the ON position.
Applicable wall switch is ON.
GFI is set (see details on GFI’s, earlier in this section).
Item you want to use is plugged in.
Item you want to use works in other outlets.
Bulb in the lamp is good.
Even if the troubleshooting tips do not identify a solution, the information you
gather will be useful to the service provider you call.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the New Home Orientation, we confirm that light fixtures are in
acceptable condition and that all bulbs are working properly.
(Also see Lighting.)
DESIGNED LOAD
Mattamy Homes will repair any electrical wiring that fails to carry its designed
load to meet specifications.
GFI (GROUND-FAULT INTERRUPTERS)
Mattamy Homes is not responsible for food spoilage that results from the
Homeowner plugging refrigerators or freezers into a GFI outlet.
POWER SURGE
E
If an emergency occurs during regular business hours of 8:00 am to
5:00 pm, Monday through Friday, please call our Warranty Department
at 952-898-2100 for assistance.
For after hours EMERGENCIES (Monday through Friday after 5:00 pm,
and Saturdays/Sundays), please call the appropriate contractor from your
“After Hours Emergency Contacts” on the magnetic label given to you
at your New Home Orientation.
Mattamy Homes cannot be responsible for any bills sent to the Homeowner
for a non-emergency issue. Please submit all non-emergency issues in writing
to the Mattamy Homes Warranty Department.
EMAIL: [email protected]
FAX:952-898-2187
MAIL: Mattamy Homes
ATTN: Warranty Department
7201 Washington Avenue South, Suite 201
Edina, MN 55439
Power surges are the result of local conditions beyond the control of Mattamy
Homes and are excluded from limited warranty coverage. These can result in
burned-out bulbs or damage to appliances or sensitive electronic equipment
such as TVs, alarm systems, and computers. Damage resulting from lightning
strikes is excluded from limited warranty coverage.
25
Fiberglass Tubs & Showers
During the construction process it is normal to have minor surface
blemishes on fiberglass tub and shower units. Over time many of
these will disappear with normal usage.
BLEMISHES
Blemishes that are warranted are any BREAK in the surface,
i.e., deep scratches, small chips, small cracks, etc. Tubs and
showers must be inspected at the New Home Orientation
and any issues noted on the New Home Orientation Checklist.
Only items noted on this list will be repaired.
For normal cleaning use a nonabrasive bathroom cleanser
(or a mild detergent and water) and sponge or nylon cleaning pad.
Avoid steel wool, scrapers, and scouring pads.
WHIRLPOOL TUBS
If your home includes a jetted tub, follow manufacturer directions for its
use and care. Never operate the jets unless the water level is at least
one inch above the jets. Be cautious about using the tub if you are
pregnant or have heart disease or high blood pressure; discuss the use
of the tub with your doctor. Tie or pin long hair to keep it away from
the jets where it might become tangled - a potentially dangerous event.
Clean and disinfect the system every one to two months, depending
on usage. Avoid abrasive cleansers.
NOTE: Be sure to clean out your whirlpool tub before taking your first
bath. The jets are packed in oil, which need to be cleaned off.
Follow these instructions to clean out the tub:
1. Fill the tub with water at least 1" over the jets.
2. Add one tablespoon of Cascade.
(or any other DISHWASHER - not dishwashing - soap)
3. Run the jets for 15 minutes.
4.Empty.
Repeat the above four steps a total of three times.
Fireplace
GAS FIREPLACE
DISCOLORATION
In many homes, Mattamy Homes offers a direct-vent gas fireplace. If this
type of fireplace is selected, its operation is demonstrated during the
New Home Orientation. Read and follow all manufacturer’s directions and
maintenance requirements. A short delay between turning the switch on
and flame ignition is normal. If you notice any gas smell, immediately shut
off the switch and report it to the gas company. Excessive winds can cause
a downdraft, which can blow out the pilot, requiring you to relight it before
using the fireplace.
Discoloration of the firebox or brick is a normal result of use and requires
no corrective action. Mortar-style fireplaces may develop cracks due to
temperature changes and other factors.
CAUTION: The exterior vent cover for a direct-vent gas fireplace becomes
extremely hot when the fireplace is operating. Do not touch vent cover!
START UP
To break in your new fireplace we suggest the following:
• Burn for 30 minutes, off for at least 30 minutes.
• Burn for 60 minutes, off for at least 60 minutes.
• Burn for 120 minutes, off for at least 120 minutes.
F
GLASS
Damage to glass will be corrected if noted during at the New Home Orientation.
Fire Suppression System (Where Applicable)
HOMEOWNER USE AND MAINTENANCE GUIDELINES
In units with fire suppression systems, the system is specific to your unit only.
This means, if there is a fire, only the sprinkler in the area of the fire will go off.
This is not a monitored system.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Annual inspection, by a qualified Fire Suppression Contractor, is a Homeowner
responsibility, and is recommended by Mattamy Homes; however, this is not
covered by any Mattamy Homes warranty or the Homeowner’s Association.
This can, but does not need to, be done all at one time. Once you have
completed these burning cycles, you can use your fireplace as often or as
little as you like. Be advised, when your fireplace is new, there will be an
odor when you are burning for the first 8 - 16 hours. This is normal and
will go away.
CLEANING
Use a fireplace glass cleaner (found at hardware and fireplace stores) to clean
off any residue that builds up on the glass.
Clean monthly or as needed but be sure not to wait too long as the residue
can become permanent and the glass would need to be replaced. This would
not be covered by warranty.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Fireplaces are not intended to be the sole heat source in the home.
The fireplace should function properly when Mattamy Homes’ and
the manufacturer’s directions are followed.
27
F
Floor Covering - Carpet
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Your Selection Sheets provide a record of the style and color of floor coverings
in your home. Please retain this information for future reference. Refer to
the various manufacturers’ recommendations for additional information on
the care of your floor coverings. Please keep carpet remnants left in your
home for possible future repair.
FADING
Take care of any kind of burn immediately. First, snip off the darkened fibers.
Then use a soapless cleaner and sponge with water. If the burn is extensive,
talk with a professional about replacing the damaged area.
Science has yet to develop a color that will not fade with time. All carpets
will slowly lose some color due to natural and artificial forces in the environment.
You can slow this process by frequently removing soil with vacuuming, regularly
changing air filters in heating and air conditioning systems, keeping humidity
and room temperature from getting too high, and reducing sunlight exposure
with window coverings.
CLEANING
PILLING AND/OR FUZZING
You can add years to the life of your carpet with regular care. Carpet wears
out because of foot traffic and dirt particles that get trampled deep into
the pile beyond the suction of the vacuum. The dirt particles wear down the
fibers like sandpaper and dull the carpet. The most important thing you can
do to protect your carpet is to vacuum it frequently.
Pilling or small balls of fiber can appear on your carpet, depending on the type
of carpet fiber and the type of traffic. If this occurs, clip off the pills. If they
cover a large area, seek professional advice. In loop carpets, fibers may break,
creating fuzzing. Simply clip the excess fibers. If it continues, call a professional.
BURNS
Vacuum twice each week lightly and once a week thoroughly. Heavy traffic
areas may require more frequent cleaning. A light vacuuming is 3 passes; a
thorough job may need 7 passes. A vacuum cleaner with a beater-bar agitates the pile and is more effective in bringing dirt to the surface for
easy removal.
Wipe up spills and clean stains immediately. For best results, blot or dab any
spill or stain; avoid rubbing. Always test stain removers on an out-of-the-way
area of the carpet, such as in a closet, to check for any undesirable effects.
Have your carpet professionally cleaned regularly, usually after 18 months in
your home, then once a year after that.
CRUSHING
28
crushing will occur. Heavy traffic areas such as halls and stairways are more
susceptible to wear and crushing. This is considered normal wear.
Furniture and traffic may crush a carpet’s pile fibers. Frequent vacuuming in
high-traffic areas and glides or cups under heavy pieces of furniture can help
prevent this. Rotating your furniture to change the traffic pattern in a room
promotes more even wear. Some carpets resist matting and crushing because
of their level of fiber, but this does not imply or guarantee that no matting or
RIPPLING
With wall-to-wall carpeting, high humidity may cause rippling. If the carpet
remains rippled after the humidity has left, have a professional re-stretch the
carpeting using a power stretcher, not a knee-kicker.
SEAMS
Carpet usually comes in 12' widths, making seams necessary in most rooms.
Visible seams are not a defect unless they have been improperly made or
unless the material has a defect, making the seams appear more pronounced
than normal. The more dense and uniform the carpet texture, the more visible
the seams will be.
Carpet styles with low, tight naps result in the most visible seams. Seams are
never more visible than when the carpet is first installed. Patterned or Berber
carpet seams will show.
F
SHADING
Shading is an inherent quality of fine-cut pile carpets. Household traffic causes
pile fibers to assume different angles; as a result, the carpet appears darker or
lighter in these areas. A good vacuuming, which makes the pile all go in the
same direction, provides a temporary remedy.
SHEDDING
New carpeting, especially pile, sheds bits of fiber for a period of time.
Eventually these loose fibers are removed by vacuuming. Shedding usually
occurs more with wool carpeting than with nylon or other synthetics.
SNAGS
Sharp-edged objects can grab or snag the carpet fiber. When this occurs,
cut off the snag. If the snag is especially large, call a professional.
STAINS
No carpet is stain-proof. Although your carpet manufacturer designates your
carpet as stain-resistant, some substances may still cause permanent staining.
These include hair dyes, shoe polish, paints, and India ink. Some substances
destroy or change the color of carpets, including bleaches, acne medications,
drain cleaners, plant food, insecticides, and food or beverages with strongly
colored natural dyes, as found in some brands of mustard and herbal tea.
Refer to your care and maintenance brochures for recommended cleaning
procedures for your particular fiber. Pretest any spot-removal solution in an
inconspicuous area before using it in a large area. Apply several drops of the
solution, hold a white tissue on the area, and count to ten. Examine both
tissue and carpet for dye transfer and check for carpet damage.
closing, you may use a hammer to bend down the prongs. Do not hammer
down large areas of the tack strips, as this may cause your carpet to come
loose and will not be warranted by Mattamy Homes.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During your New Home Orientation, we will confirm that your carpet is in
acceptable condition. We will correct stains or spots noted at this time by
cleaning, patching, or replacement. Mattamy Homes is not responsible for
dye lot variations if replacements are made or for discontinued patterns/colors. Please keep the pieces of carpet left under your stairs for these instances. This will help avoid the dye lot changes and discontinuations. Damage
that occurs due to Homeowner damage or negligence is not warranted.
EDGES
Edges of carpet along moldings and edges of stairs should be held firmly in
place. In some areas, metal or other edging material may be used where
carpet meets another floor covering.
SEAMS
Carpet seams will be visible. Mattamy Homes will repair any gaps or fraying.
FLOOR SQUEAKS
(See Framing.)
GAPS IN SEAMS
STATIC
Carpet seams are not a defect but a limitation of the product. Seams will
show but visible openings are not acceptable. Mattamy Homes will correct
affected areas so openings are not visible. Carpet seams usually improve
with time and use but may not completely go away.
Cooler temperatures outside often contribute to static electricity inside.
You can use or install a humidifier to help control static build-up.
CARPET STRETCH LOOSENS
TACK STRIPS
Tack strips are placed under the carpet and are necessary to hold the carpet
in place. Mattamy Homes will do their best to bend the prongs so they do not
come through the carpet. If tack strip prongs come through the carpet after
Wall to wall carpeting should not separate from the points of attachment.
Mattamy Homes will re-stretch and/or secure carpeting as necessary. When
moving furniture, be sure not to drag it across the carpet, this will cause it
to loosen.
29
F
MATTING
Please refer to your manufacturer’s specifications for further details. Mattamy
Homes will correct carpet that is not performing to these specifications.
STAINING OR FADING
No carpet is totally stain proof. Spills and accidents should be cleaned up
immediately. These damages are non warrantable. Also, there is no carpet
available that will not fade from exposure to the sun. Keep blinds, curtains
and/or shade drawn as needed.
Floor Covering - Hardwood
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Preventive maintenance is the primary goal to ensure a long beautiful life
of your hardwood floor.
SQUEAKS: When interiors become damp in rainy weather, boards may expand
so that edges rub together and produce a squeak. Improper fastening of the
floor or sub floor can also cause squeaks.
The best solution requires some work and can be accomplished only where
there is access beneath the floor. This involves placing wood screws from
below. They are inserted through the sub floor and into the finish floor to
pull flooring strips tight to the sub floor.
CLEANING
All wood, including your hardwood floors, will respond to weather and
humidity. Expansion and contraction of the floors is a process and takes
months to either expand or contract. Please allow plenty of time to pass
before becoming concerned about gaps in your floor. It is very important
to maintain proper humidity levels to minimize the movement of your
hardwood floors.
Dirt is your hardwood floor’s worst enemy. Vacuum or sweep on a daily basis or
as needed. Always damp-mop, never wet-mop a hardwood floor. Excessive water
causes wood to expand and can possibly damage the floor. When polyurethane
finishes become soiled, use a damp-mop with a mixture of one cup vinegar to
one gallon of warm water. When damp-mopping, remove all excess water from
the mop. If your floors are not dry within minutes, you are using too much water.
Installation of storm doors on all exterior doors, especially atrium doors,
will help protect your hardwood floors.
GOOD CHOICES FOR CLEANING YOUR FLOORS:
If you add a deck, be sure to keep the deck at least 4" below the patio
doorsill or damage to your floor will result.
The following information is from NOFMA; THE NATIONAL WOOD
FLOORING MANUFACTURERS ASSOCIATION’S website:
All the wood in your home will contract and expand according to the
moisture in the air. Doors and windows may swell and stick during rainy
seasons. In dry, cold weather, cracks and fine lines of separation may
appear in wall cabinets and furniture. This is the characteristic of wood
because wood is a product of nature, and its natural quality is what
makes it desirable.
30
constantly in your wood floors. Tiny cracks between the edges of boards
appear when dry conditions are produced by your heating system. Simply
installing a humidifier can REDUCE this. A balance of moisture in the
house is beneficial not only to the house, but people, too.
CRACKS: The same reaction to humidity or the lack of it is happening
1. Damp mop using 409 and water solution or dishwasher (not dishwashing)
detergent and water solution.
2. Re-damp mop using Windex and water or vinegar and water solution. Use
only Windex - not other glass cleaners as they may contain silicone, which
dulls the finish.
3. Buff floor as needed to shine.
If your floors are not very dirty, skip step one and use only steps 2 and 3.
All mixes should be half cup product to half gallon water.
PRODUCTS NOT TO USE ON YOUR WOOD FLOORS:
• Murphy’s Oil soap or similar products.
• Endust, Pledge, or any other “no wax” furniture products.
• Mop & Glo, Brite, or any other floor polishes that leave a sheen behind.
DIMPLES
RECOATING
Placing heavy furniture, walking across hardwood flooring with high heel
shoes, or dropping heavy or sharp objects on hardwood floors can result
in dimples.
Floors can and should be recoated. How well you care for them will determine
how often you will need to recoat them. A hardwood floor should be recoated
when the original finish shows signs of wear but before it has worn down
to bare wood. Carefully follow manufacturer guidelines before recoating or
resurfacing your hardwood floor.
FILMY APPEARANCE
A white, filmy appearance can result from moisture, often from wet shoes or
boots being worn on the floor. Also, some cleaning products can leave a film.
Use a buffing cloth to clean and shine this up.
FLOOR SQUEAKS
(See Framing.)
FURNITURE LEGS
Install proper floor protectors (such as felt or Teflon) on furniture placed on
hardwood floors. Protectors will allow chairs to move easily over the floor
without scuffing. Make sure the floors under the furniture are clean and that
you regularly clean the protectors to remove any grit that may have accumulated.
Furniture casters may damage wood floors. Gray, non-marking, casters are
the best. Avoid any plastic casters; they will scratch the finish.
HUMIDITY
Wood floors respond noticeably to changes in humidity and temperature.
Especially during winter months, the individual planks or pieces expand and
contract as water content changes. A humidifier helps but does not eliminate
this reaction.
It is recommended that you keep your home’s humidity level in check during
cold winter months. A dehumidifier may be necessary in the summer months.
MATS AND AREA RUGS
F
SHOES
Do not wear high heel shoes on your hardwood floors. If you do, it is best
to keep them in good repair. Heels that have lost their protective cap
(thus exposing the fastening nail) will exert over 8,000 pounds of pressure
per square inch on the floor. That’s enough to damage hardened concrete;
therefore, it will mark your wood floor.
SPILLS
Clean up food spills immediately with a dry cloth. Use a vinegar-and-warm-water
solution for tough food spills.
SUN EXPOSURE
Exposure to direct sunlight can cause irreparable damage to hardwood floors.
To preserve the beauty of your hardwood floors, install and use window coverings
in these areas. If you have rugs or mats in areas exposed to the sun, your floor
will fade or darken in the areas not covered by rugs or mats. This fading and
darkening of the floor is to be expected under direct light exposure, and is not
considered a product failure.
TRAFFIC PATHS
A dulling of the finish in heavy traffic areas is likely due to foot traffic wearing
down the surface. Dulling of finish as a result of heavy traffic is a nonwarrantable item.
Use protective mats at entrance doors to help prevent sand and grit from
getting on the floor. Gritty sand is wood flooring’s worst enemy, using a dirt
trapping mat on the exterior will help to keep it out. Use a rug in front of your
sink. However, be aware that rubber backing on area rugs or mats can cause
yellowing and warping of the floor surface. Natural fiber rugs are recommended.
31
F
Floor Covering - Vinyl
WARPING
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Warping will occur if the floor repeatedly becomes wet or is thoroughly
soaked even once. Slight warping in the area of heat vents or heat-producing
appliances is also typical.
Although vinyl floors are designed for minimum care, they do require some
maintenance. Regular application of a good floor finish is needed to keep the
floors looking nice. This will help maintain the glossy finish.
WAX/OIL SOAP
The resilient flooring used in your home is “No Wax”. This means it is coated
with a clear, tough coating that provides both a shiny appearance and long
wearing surface. However, even this surface will mark. Follow the manufacturer’s
recommendations for care and cleaning.
Waxing and the use of products like oil soap are neither necessary nor
recommended. Once you wax a polyurethane finish floor, recoating is difficult
because the new finish will not bond to the wax. It can affect the current
finish of your floor, and it will cost you more to refinish the floor in the future.
Be sure to use either vinegar and water, Windex and water or any cleaner
that is polyurethane safe. Also, be sure to not overspray any cleaning products
directly onto the hardwood floor.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the New Home Orientation, we will confirm that your hardwood
floors are in acceptable condition. We will correct any readily noticeable
cosmetic defects listed during the New Home Orientation. The Homeowner
is responsible for routine maintenance of hardwood floors and cosmetic
defects noted after the closing date. Mattamy Homes will correct any defects in materials and workmanship that
exist in the first year after closing.
CRACKING AND/OR SEPARATION OF BOARDS
Cracks (in boards, not between boards) in excess of 1/8" in width will
be corrected. Wood floors should not have more than a 1/4" ridge or
depression within any 32" area measured parallel to the floor joists.
Mattamy Homes will, at their discretion, repair or replace wood floors that
exceed the performance standard. If there is a replacement, Mattamy Homes
will match grain and stain as closely as possible, but color variations are
to be expected and are not the responsibility of the Builder.
32
Wipe up spills and vacuum crumbs instead of washing resilient floors
frequently with water. Mopping or washing with water should be limited
as excessive amounts of water can penetrate seams and get under the
edges causing them to lift and curl.
Your selection sheet provides a record of color and style of the vinyl used in
your home. Excess pieces of vinyl are left under your stairs for possible use
if future damage occurs. Do not throw these out. To prevent damage to your vinyl floors, floor protectors should be used on all
furniture that is placed on these floors. Also, high heel shoes should not be
worn when walking on these floors.
Here are a few suggestions that can be used to prevent staining of your
vinyl floors:
• Direct sunlight can discolor floors. Protect your floors from the
sunlight - this includes skylights.
• Rubber back mats can discolor your floors. We recommend natural fiber
rugs with no rubber backing.
• Deck stains and oil base paints can discolor. Be sure to use a mat and/or
remove shoes before walking on the resilient floors.
• Asphalt driveways and driveway sealers can track onto your floors.
Wipe or remove your shoes.
• Use only manufacturer recommended products on your vinyl floors. Also,
when cleaning countertops and/or appliances, be sure the cleaners you use
for these do not get on your resilient floors.
• Protect your floors from burns (anything over 120 º F.)
• Lawn fertilizers can discolor floors. Wipe and/or remove your shoes before
walking on these floors.
RIDGES AND/OR DEPRESSIONS
Excess water should be kept off the vinyl floors, use a damp mop, sweep or
vacuum when cleaning. Keep wet shoes and boots off these floors or keep on
a mat. Water from bathtubs and showers should be wiped up immediately.
Maintain caulking near sinks and at bathtubs and shower connections to
vinyl flooring.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Mattamy Homes will repair any scrapes, gouges, holes, nicks, dents, rips
or any other repairs of this type only if they were listed on the original
New Home Orientation checklist.
F
Ridges or depressions exceeding a 1/4" within a 32" area measuring
perpendicular to the ridge or depression will be repaired. Mattamy Homes
will correct the floor by shimming the floor, pulling the sub floor down,
or other methods required to meet the performance standard.
STAINING
Vinyl floors can stain due to various reasons. Typical stains are not
warranted as stains are mainly caused by negligence not manufacturer
defects or improper installation. If a stain was not due to negligence,
Mattamy Homes will correct the affected areas.
BUBBLED AND/OR SEAMS COMING LOOSE
Vinyl floors do not normally come loose during the warranty period unless
they were exposed to excessive water. This is typically due to Homeowner
negligence, which is not warranted. Mattamy Homes will only repair if the
issue was noted on the original New Home Orientation Checklist.
DENTING
The nature of vinyl flooring makes it possible to deform the surface
permanently. Any load of high pressure can damage it. Examples are: high
heels, furniture legs, or anything that exerts a lot of weight in a small area.
FLOOR SQUEAKS
(See Framing.)
NAILS POPPING THROUGH THE FLOOR
Nail pops that have broken through the floor covering will be repaired.
Mattamy Homes will set the nail and repair the flooring above it.
33
F
Foundation - Footings & Walls
HOMEOWNER USE AND MAINTENANCE GUIDELINES
COSMETIC IMPERFECTIONS
We install the foundation of your home according to the plans and
specifications required by state and municipal codes. The walls of the
foundation are poured concrete with steel reinforcing rods. To protect your
home’s foundation, follow guidelines for installation and maintenance of
landscaping and drainage in this guidebook. It is important to maintain
positive drainage away from your foundation.
Slight cosmetic imperfections in foundation walls, such as a visible seam where
two pours meet or slight honeycombing (aggregate visible) are possible and
require no repair unless they permit water to enter.
Even though an engineer designed the foundation and we constructed it
according to engineered code requirements, surface cracks can still develop
in the wall. Surface cracks are not detrimental to the structural integrity of
your home.
FUTURE CONSTRUCTION IN BASEMENT
If you decide to perform additional construction in the basement, obtain
guidelines from a licensed engineer, obtain a building permit, and comply
with all necessary codes and safety requirements.
DAMP WALLS
Damp basement walls and floors are common and are a natural occurrence
in summer months. Damp walls and floors should not be confused with “WET”
basement which can be defined as actual water running through or under
the basement wall onto the floor and forming a puddle. Damp foundation
walls and floors are normal and not warranted through Mattamy Homes.
Normally, doing the following can dry damp basement walls and floors:
1. Air out the basement by opening the window and turning
on a fan to circulate the air.
2. Use a dehumidifier.
3. Run your air conditioner.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Mattamy Homes will warrant against defects in materials and
workmanship on foundation wall and footing assemblies according
to the 10-year Minnesota Structural Warranty.
34
CRACKS
Cracks in foundation walls are common and to be expected. Mattamy Homes
will correct cracks that exceed 1/8" in width. Cracks that allow leakage will
be repaired by epoxy injection or an equivalently approved method of
corrective action.
LEAKS
Actual water that flows or accumulates into the basement will be corrected.
Mattamy Homes will not be responsible if the cause is due to improper
landscaping, maintenance or negligence of the Homeowner.
TO ENSURE WATER FLOWS AWAY FROM YOUR HOME, THE FOLLOWING
PRECAUTIONS SHOULD BE TAKEN BY THE HOMEOWNER:
• Maintain the grading so it slopes away from the foundation.
• Keep window well clear of debris and vegetation. Install window
well covers.
• If landscaping rock, wood chips, etc. are used around the foundation of
the home it is essential to install these materials correctly so water pockets
do not develop and water does not become trapped and leak into
the basement.
• Install gutters and downspouts.
Framing
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Some floor and stair squeaks are unavoidable. Floor squeaks will generally
appear and disappear due to the settling of your home as well as changes
in humidity either in the home or with the weather. A certain amount
of floor shrinkage is normal. Complete avoidance of floor squeaks is
impossible and cannot be guaranteed. Maintaining humidity levels
will help reduce, but not eliminate, the number of squeaks.
(Also see Condensation.)
F
Although Mattamy Homes does not warrant against floor squeaks,
a reasonable effort will be made to correct them. We will try to repair the
squeak in one of the following manners, at the Builder’s discretion:
•
•
•
•
Face nailing.
Screwing from the floor below.
Pulling up the floor covering and screwing from the floor above.
Shimming between the floor joist and the sub floor at the squeak.
NOTE: The floor is made up of hundreds of separate boards.
100% removal of squeaks may not be possible.
FLOOR DEFLECTION
Floors will deflect (bend) when walked on. This will be more noticeable
next to hutches, bookcases, pianos, chairs, and other heavy furniture.
This is not a structural deficiency and Mattamy Homes will take no action
for this occurrence.
FLOOR LEVEL
Floors will be level to within 1/4" within any 32" distance as measured
perpendicular to any ridge or indentation.
PLUMB/BOWED WALLS
Mattamy Homes will correct walls that are out of plumb more than
1/2" in an 8' distance or walls that are bowed more than 1/4" in any
32" measurement.
Frost In Attic
Attic spaces will be ventilated as required by applicable building codes.
During severely cold weather, attics become super chilled. When warm
moist air from living spaces gets into the attic, the temperature difference
causes the moisture to condense and freeze, forming frost. Frost in attics is
not unusual. Temperature swings will cause small amounts of frost to form,
melt and evaporate harmlessly throughout the winter. However, when
there is an extended cold snap followed by a quick thaw, melting of large
amounts of frost can happen swiftly. The resulting water does not evaporate;
it moves right through the insulation and into living spaces through light
fixtures, down walls and inside windows. You may also see brown streaks
running down the interior or exterior walls of your home. There is not much
a Homeowner can do except let the moisture run it’s course and wait for the
attic and insulation to dry out. This could take until spring. If you have
sustained damage, contact your Homeowner’s insurance.
HOMEOWNER USE AND MAINTENANCE GUIDELINES
TO PREVENT THIS FROM HAPPENING, IT IS A HOMEOWNER’S
RESPONSIBILITY TO KEEP INTERIOR MOISTURE LEVELS TO A
MINIMUM. Make sure you run your exhaust fan during and for at least
30 minutes after showering or bathing - longer during extremely cold
temperatures. Make sure your exhaust fans are on or a window is cracked
while doing laundry, cooking or any other activity that increase moisture
levels inside the home. Make sure your roof vents are not covered with snow.
If your vents are covered in snow, follow the steps below. It is potentially a
dangerous job for a Homeowner to try and remove an ice dam and it is also
possible to damage shingles or roofing, which can void your warranty.
1. Call a roofer who removes snow and ice as soon as possible. Check with
the Minnesota Department of Commerce to ensure the company you hire
is licensed, bonded and insured.
2. Some Homeowners use a roof rake to remove snow. If you try this, be
careful not to damage your shingles and be extra careful around overhead
power lines.
3. Repeat these steps every time you notice ice dams forming on your roof.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Any damage resulting from frost in the attic is a non-warrantable item.
(Also see Ice Dams.)
35
G
Garage Door - Overhead
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Since the garage door is a large, moving object, periodic maintenance is
necessary. Follow manufacturer’s instructions to ensure safe and reliable
operation. Stay away from the door when it is in motion. Keep hands and
fingers away from moving parts. Do not allow children to play with, or
around the door.
LUBRICATION
Every 6 months, apply a lubricant such as silicone spray or 30 weight
automobile oil to all moving parts: track, rollers, hinges, pulleys, and springs.
Avoid over lubricating to prevent drips on vehicles or the concrete floor.
At the same time, check to see that all hardware is tight and operating as
intended without binding or scraping. DO NOT attempt to alter or replace the
garage door, seek the assistance of a professional to ensure personal safety.
If the lock becomes stiff, use a graphite lubricant. Do not use oil as it will
stiffen in winter and make the lock more difficult to open.
OPENER (IF APPLICABLE)
LIGHT, RAIN OR SNOW VISIBLE
Garage overhead doors are not weatherproof and some entrance of light,
snow or rain should be expected. Garage doors will be corrected to meet the
manufacturer’s specifications unless the cause is determined to be the result
of Homeowner neglect or lack of proper maintenance. Sweep out any water
or snow accumulation under the garage door to keep it from freezing shut.
Garbage Disposal
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Your garbage disposal requires some special attention. When operating,
you should only use cold water. Do not use commercial drain cleaners.
Grind some ice cubes and lemon peels to clean and freshen.
To prevent damage to a garage door opener, be sure the door is completely
unlocked and the rope-pull has been removed before using the operator.
If you have an opener installed after closing on your home, we suggest that
you order it from the company that provided and installed the garage door to
assure uninterrupted warranty coverage. Be familiar with the steps for manual
operation of the door in the event of a power failure.
Garbage disposals should be used for small, soft items. Large quantities of
food can cause clogs. Make sure you do not use your disposal for bones,
coffee grounds, celery, potato skins, any vegetable or fruit containing fibers
or “strings”.
The door springs are under a considerable amount of tension and require
special tools and knowledge for accurate and safe servicing. Have the door
inspected by a professional garage door technician after any significant
impact to the door. DO NOT attempt repair, replacement or adjustment to
the door spring; have such work done by a qualified specialist.
Many clogs are caused by improper usage. Always use plenty of cold water
when running the disposal. Run the water while you are grinding and for at
least 30 seconds after you are done.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
36
as needed unless the cause is determined to be the result of Homeowner
neglect or lack of proper maintenance. NOTE: The installation of garage door
openers may affect the operation of the garage doors, which is not warranted
by the Builder, if the opener was not provided by Mattamy Homes.
Your garage door should operate smoothly and with reasonable ease. The door
can become misaligned and require adjustment. Exercise care when opening
and closing the doors. Do not fling open or slam shut. This can cause the
doors to come off of the tracks. Mattamy Homes will correct the garage doors
CLOGS
If you do clog your disposal, there is a wrench that can be inserted into the
bottom of the disposal. This will allow you to manually turn the chamber to
free up the clog. Also, there is a reset button under the disposal. If you clog it,
it will shut itself down so it doesn’t burn out the motor. If this happens, push
the reset button to engage the motor.
Gas Shut Off
HOMEOWNER USE AND MAINTENANCE GUIDELINES
DRAINAGE
You will find shut-offs on gas lines near their connection to each item that
operates on gas. In addition, there is a main shut-off at the meter. We point
these out during the New Home Orientation.
In most cases, drainage swales do not follow property boundaries. Maintain
the slopes around your home to permit the water to drain positively away
from the home as rapidly as possible. This is essential to protect your
foundation. Failure to do so can result in major structural damage and
will void your warranty.
GAS LEAK
If you suspect a gas leak, leave the home and call the gas company from an
outside line, or a neighbor’s home, immediately for emergency service. Do not
use your phone, turn lights on or off in the home as either one of these could
cause a small static spark, which could ignite the flammable gas.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
The gas company is responsible for leaks up to the meter. Mattamy Homes
will correct leaks from the meter into the home.
Grading & Drainage
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Once the final grade around your home has been completed, an inspection of
the lot will be done. Our surveyor completes a grading certificate and then the
local building authorities compare the survey to the plan and either accept it
or reject it. Once the survey has been accepted, it is then the Homeowner’s
responsibility for erosion control of the property. Mattamy Homes is not
responsible for weather related damage to un-landscaped yards after final
grade or closing, whichever came last. Yards drain from one to another.
You and your neighbors share an overall drainage plan for the community.
This plan is created and approved by the City. Mattamy Homes does not
have the authority to change it.
“AS BUILT” SURVEY
An “As Built” Survey will be performed prior to closing (weather permitting)
to assure the grade matches the grading plan of the City. The “As Built”
Survey is performed by certified land surveyors, or inspected by Mattamy
Homes, and approved by the City. No landscaping can begin until the
City has accepted the “As Built” Survey. This can take up to 30-45 days.
G
EXTERIOR FINISH MATERIALS
Maintain soil levels 6" below siding, stucco, brick, or other exterior finish
materials. Contact with the soil can cause deterioration of the exterior
finish material and encourages pest infestation.
LOT NOT DRAINING PROPERLY
After a normal rainfall, water should not stand in the yard for more that 24 hours,
48 hours in swales. NOTE: No decisions will be made regarding drainage
problems while frost, snow or saturation exists in the ground. Mattamy Homes
is responsible for establishing the proper grade and swales according to the
city-grading plan. Mattamy Homes will not be responsible for the grade, if the
established grade has been altered.
It is essential that you maintain the slopes around your home to permit the
water to drain away from your home as fast as possible. Failure to do so can
result in major structural damage and will void your warranty.
SETTLING
The area we excavated for your home’s foundation was larger than the home to
allow room to work. In addition, some trenching is necessary for installation of
utility lines.
Although we replace and compact the soil, it does not return to its original
density or undisturbed state. Some settling will occur, especially after prolonged
or heavy rainfall or melting of large amounts of snow. Settling can continue for
several years. Inspect the perimeter of your home regularly for signs of settling
and fill settled areas as needed to maintain positive drainage.
37
G
SUBSURFACE DRAINS
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Occasionally Mattamy Homes installs a subsurface drain to ensure that
surface water drains from a yard adequately. Keep this area and especially
the drain cover clear of debris so that the drain can function as intended.
Doorknobs and locks should operate correctly with little attention. Over time,
they may need slight adjustments due to normal shrinkage of the framing.
Occasionally, you may need to tighten screws or lubricate moving parts.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
We established the final grade to ensure adequate drainage away from the
home. Maintaining this drainage is a Homeowner responsibility.
We confirm that all hardware is in acceptable condition during the
New Home Orientation. The limited warranty excludes repairs for cosmetic
damage subsequent to the New Home Orientation.
BACKFILL SETTLEMENT
Backfilled ground will settle. Mattamy Homes will grade your yard prior to
closing (weather permitting) and fill any settling at that time. Mattamy Homes
will correct settlement in excess of 6" one time only during the first year.
If such settlement occurs Mattamy Homes will not be responsible for any
damage to landscape items or additions not installed by Mattamy Homes.
After the first year maintaining the grading of the yard is a Homeowner
maintenance responsibility.
EROSION
Mattamy Homes is not responsible for weather-caused damage to
un-landscaped yards after the final grade has been established or
the closing date, whichever occurs last.
SWALES
Mattamy Homes does not alter drainage patterns to suit individual landscape
plans. Typically, a lot receives water from and passes water on to other lots,
so changes in grade often affect adjacent or nearby lots. Mattamy Homes
advises against making such changes. After heavy rain or snow, water may
stand in swales up to 48 hours.
WINTER GRADING
38
Hardware
Due to weather conditions, especially during winter and early spring, the final
grade may not have been established at the time of closing. We document
the status of your grading at the time of delivery. When conditions permit,
grading work will continue. We confirm that we have completed your grading
before beginning landscaping.
Heating System - Gas Forced Air
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Good maintenance of your furnace can save energy dollars and prolong the life
of the furnace. Carefully read and follow the manufacturer’s literature on use
and maintenance. The guidelines here include general information only.
ADJUST VENTS
Experiment with the adjustable registers in your home to establish the best
heat flow for your lifestyle. Generally, you can reduce the heat in seldom-used
or interior rooms. This is an individual matter and you will need to balance the
system for your own family’s needs. Keep in mind that heat rises and during
cold weather you may benefit from opening the vents on the lower levels of
the home and partially closing vents on the upper floors. Reverse the process
for warm summer months when the air conditioning is used. This exercise of
balancing your HVAC (Heating, Ventilation, and Air Conditioning) system can
greatly enhance your home comfort from season to season.
COMBUSTION AIR OR FRESH AIR INTAKE
Based upon where your new home is built and what heating and cooling
equipment is used, your new home includes a combustion air duct found near
the furnace. The exterior end of this duct is vented outside and is covered with
a screen to minimize insects or animals from entering the duct. Cold air
coming in through this duct means it is functioning as it should.
GAS ODOR
CAUTION: Never cover or block the combustion air vent in any way. Outside
air is needed to supply the furnace with sufficient oxygen. Blocking the
combustion air vent will cause the furnace to draw air down the vent pipe
and could possibly pull poisonous gases back into your home. To minimize
the draft, place the end of the intake in a bucket or garbage can, making
sure it is not too tight. This will create a “trap” and yet allow the furnace
to draw fresh air if needed.
DUCT CLEANING
Exercise caution before spending money on professional ductwork cleaning
services. A study by the EPA found that ductwork cleaning does not improve
indoor air quality, nor was evidence found that it prevents health problems.
DUCTWORK NOISE
Some popping or pinging sounds are the natural result of ductwork heating
and cooling in response to airflow as the system operates. Materials expand
and contract with the change in temperature resulting in these noises.
FILTER
A clean filter will help to keep your home clean and reduce dusting chores.
Remember to change or clean the filter monthly. A clogged filter can slow
airflow and cause uneven heating and cooling. It can even shut down your
furnace. Although it takes less than one minute to change the filter, this is
one of the most frequently overlooked details of normal furnace care.
Buy filters in large quantities for the sake of convenience. You will find the
size and type printed along the edge of the filter that is in your furnace.
We suggest labeling them with the month they are needed for.
FURNISHED HOME
The heating system was designed with a furnished home in mind. If you move
in during the cooler part of the year and have not yet acquired all of your
draperies and furnishings, the home may seem cooler than you would expect.
H
If you smell a strong gas odor, leave your home and call the gas company
immediately! Do not try to repair yourself. Do not do anything to create a
spark - turning on lights, making a phone call, etc.
INDICATOR LIGHTS
Your furnace has indicator lights located inside the round window near the
bottom of the unit. If you are concerned that your furnace may not be working
properly, you can check these lights. If the red and green lights are blinking in
unison, it is running correctly. Anything other than this can indicate a problem.
ODOR
A new heating system may emit an odor for a few moments when you first
turn it on. An established system may emit an odor after being unused for
an extended time (such as after the summer months if you do not use air
conditioning). This is caused by dust that has settled in the ducts and
should pass quickly.
ON-OFF SWITCH
DO NOT turn the switch off during the winter months, this may cause your
plumbing pipes to freeze, which is a non-warrantable item. The furnace has
an on-off power switch. This switch looks like a regular light switch and is
located outside the furnace. When turned off, this switch overrides all furnace
commands and shuts down the blower. This is usually done only when
maintenance service is being performed. Please take measures to ensure
your children do not access to this area or switch. Also, be sure to check
this before calling for service.
RETURN AIR VENTS
For maximum comfort and efficient energy use, arrange furniture and draperies
to allow unobstructed airflow from registers and to cold air returns.
39
H
TEMPERATURE
TROUBLESHOOTING TIPS – NO HEAT
Depending on the style of home, temperatures can normally vary from
floor to floor as much as 5 º F on normal days, and up to 10 º F or more
on extremely cold days. The furnace blower will typically cycle on and
off more frequently and for shorter periods during severe cold spells.
Before calling for service, check to confirm that the:
Save on energy costs by setting temperatures at 68 º F for winter and
75 º F in the summer.
Since hot air rises, during cold weather you may benefit from opening
the vents on the lower levels of the home and partially closing vents on the
upper floors. Reverse the process for warm summer months when the
air conditioning is used.
Run your fan in the “on” position. This will even out your heat, help keep
condensation off of your windows, and it will actually cause less wear and
tear on your furnace. Generally, it uses the equivalent of a 100-watt light
bulb in electricity.
THERMOSTAT
The furnace will come on automatically when the temperature at the
thermostat registers below the setting you have selected. Once the furnace
is on, setting the thermostat to a higher temperature will not heat the
home faster.
Placement of the thermostat is determined at your Selections Meeting,
unless the thermostat was installed before the home was purchased.
Thermostats will not be moved due to the sun shining in the home.
TRIAL RUN
Have a trial run early in the fall to test the furnace. (The same applies
to air-conditioning in the spring.) If service is needed, it is much better to
discover that before the heating/cooling season.
40
• Thermostat is set to “heat” and the temperature is set above the room
temperature.
• Blower panel cover is installed correctly for the furnace blower (fan) to
operate. This panel compresses a button that tells the blower it is safe
to operate. Similar to the way a clothes dryer door operates, this panel
pushes in a button that lets the fan motor know it is safe to come on.
If that button is not pushed in, the furnace will not operate.
• Breaker on the main electrical panel is on. (Remember, if a breaker trips
you must turn it from the tripped position to the off position before you
can turn it back on.)
• Switch on the side of the furnace is on.
• Fuse in furnace is good. (See manufacturer literature for size and location.)
• Gas line is open at the main meter and at the side of the furnace.
• Filter is clean to allow proper airflow.
• Vents in individual rooms are open.
• Air returns are unobstructed.
• The indicator lights are blinking in unison.
Even if the troubleshooting tips do not identify a solution, the information you
gather will be useful to the service provider you call.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
We will install heating systems according to local building codes, as well as
to engineering designs of the particular model home.
Adequacy of the system is determined by its ability to establish a temperature
of 70º F, as measured in the center of the room, 5' above the floor. Mattamy
Homes will correct a system that does not meet the performance standards.
It is the responsibility of the Homeowner to balance the system by adjusting
the dampers.
DUCT PLACEMENT
The exact placement of heat ducts may vary from those positions shown in
similar floor plans or model home.
NOISY DUCTWORK OR “OIL CANNING”
When metal is heated, it will expand. When it cools, it contracts. As a result
of the expansion and contraction, the ductwork will crack or tick. This noise
is normal and should be expected. Very loud “booming” noises caused by
“oil canning” (stiffening of the duct work) will be corrected.
Humidifier
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Operate the humidifier only when the furnace is in the heat mode, not in the
air conditioning mode. If you notice condensation on windows, the humidifier
should be adjusted to a lower setting. See manufacturer’s instructions for
maintenance and operation of the humidifier.
Make sure the damper on the humidifier unit is in the correct position for
the season. In the summer, it should be closed as you do not need to add
humidity. In the winter, keep it in the open position to allow the humidity
to flow through the ductwork and into the home.
Due to build up of minerals on the filter, you will need to clean it every three
months during use. You can do this by putting the damper in the summer
position. Remove the cover. Pull the filter from the top. Take the filter to the
sink and soak it in vinegar and water solution or any product that removes
mineral deposits. Once clean, return it back to its original position and open
the damper.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Refer to the manufacturer’s limited warranty for information regarding
coverage of the humidifier.
41
I
Ice Dams
Insulation
HOMEOWNER USE AND MAINTENANCE GUIDELINES
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Ice Dams occur when warm air passes through the ceiling into your attic
space and warms the roof enough to melt the snow. Melted snow runs down
the roof until it reaches the edge, which is cooler than the rest of the roof.
The water then freezes, creating a ridge of ice, which is known as an ice dam.
As the snow continues to melt, the ice dam stops the water from running off
the edge of the roof. The water backs up under the shingles and leaks into
the attic and walls causing damage such as:
Insulation will be installed in accordance with the building codes applicable
at the time of construction. The R-Value of the insulation can be affected by
anything that disturbs the surface of the insulation, such as adding wiring
through the attic. As the last step in any work done in your attic (for example,
the installation of speaker wire), you should confirm that the insulation lays
smooth and even. Do not step on drywall ceilings, because this can result in
personal injury or damage to the drywall. Also, caulk your attic access shut
when done. For these same reasons, do not store items in your attic.
• Wet attic insulation.
• Water stained ceilings.
• Cracked drywall.
If you have an ice dam, take these steps to help prevent damage:
Call a roofer that removes snow and ice as soon as possible. Check with
the Minnesota Department of Commerce to ensure the company you use
is licensed, bonded and insured. This is a potentially dangerous job for a
Homeowner and it is also possible to damage your shingles.
Some Homeowners use a roof rake to remove snow before it melts. If you
try this, be careful not to damage your shingles and be extra careful around
overhead power lines.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Ice dams and any damage caused by ice dams are not warranted.
SOUND TRANSMISSION (BETWEEN MULTI-FAMILY UNITS)
To help keep sound from transmitting from unit to unit, an engineered wall
assembly has been placed between each unit. Before the sheetrock is put on,
the City inspects the insulation in the common walls ensuring proper application
of insulation before finished. Sounds from adjoining units are a nonwarranted item.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Mattamy Homes will install insulation to meet or exceed the building
codes applicable at the time of construction and outlined as part of
your Purchase Agreement.
DRAFTS AT BASEBOARDS
Mattamy Homes will inspect the draft to determine if adequate insulation was
installed. Please note - the juncture of the floor and the wall system is conductive
to opening, therefore, a certain amount of air movement is permissible. Mattamy
Homes will check the affected areas and correct if necessary.
DRAFTS AROUND WINDOWS AND DOORS
(See Window and Doors.)
MOISTURE, CONDENSATION, OR FROST ON WINDOWS
(See Condensation.)
PIPES FREEZING
(See Plumbing.)
42
Landscaping
BARK OR ROCK BEDS
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Do not allow edging around decorative rock or bark beds to dam the free
flow of water away from the home. A non-woven membrane, such as Typar
or Mirafi, can be used between soil and rock/bark to restrict weed growth
while still permitting normal evaporation of ground moisture.
Live plants can be affected by many events and conditions beyond Builder
control. As such, sod is a non-warranted item after installation and repair or
replacement will be a Homeowner maintenance item. Plants other then grass
are likewise affected by many events beyond Builder control. Plants, other then
grass, installed by Mattamy Homes that are completely dead will be replaced
1 time only during the first year.
EROSION
Until your yard is established and stable, erosion will be a potential concern.
Heavy rains or roof runoff can erode soil. The sooner you restore the grade to
its original condition, the less damage will occur.
L
Irrigation systems that do not cover the sodded areas of the yard will
be corrected. Adjusting the times or dates of sprinkling is a Homeowner
maintenance item and is not a warranted service.
Erosion is of special concern in drainage swales. If swales become filled with
soil runoff, they may not drain the rest of the yard, causing further problems.
You may need to protect newly planted seed with erosion matting or reseed to
establish grass in swales. It can take several years to fully establish your lawn
in such challenging areas.
UTILITY LINES: Serious injury or death may result from contact with an
underground natural gas pipe or electrical line. Before digging in your
yard check the location of buried service leads by calling the local utility
locating service.
SOD
Lighting
Newly placed sod requires extra water for several weeks. Be aware that new
sod and the extra watering it requires can sometimes create drainage concerns
(in your yard or your neighbor’s) that will disappear when the yard is
established and requires normal watering.
All light fixtures are warranted through Mattamy Homes for 1-year from
closing, excluding light bulbs.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
IRRIGATION SYSTEMS
Irrigation systems are intended to water the sodded areas of your yard.
They do NOT cover landscaped or mulched areas next to your home to avoid
creating water intrusion concerns in your home. Watering these areas is a
Homeowner responsibility, and failure to do so may void your warranty on the
plants in those areas. We strongly discourage aiming sprinklers at your home
because this may create water intrusion issues in your home and void
your warranty.
You may encounter watering restrictions. Please contact your City inspections
department to determine what the restrictions are and if you need a permit
to water.
43
M
Mildew & Mold
THE FACTS
Mold is a type of fungus. It occurs naturally in the environment, and it is
necessary for the natural decomposition of plant and other organic material.
It spreads by means of microscopic spores borne on the wind, and is found
everywhere life can be supported. Residential home construction is not, and
cannot be, designed to exclude mold spores. If the growing conditions are
right, mold can grow in your home. Most Homeowners are familiar with mold
growth in the form of bread mold, and mold that may grow on bathroom tile.
3.
4.
5.
CONTRIBUTING FACTORS
In order to grow, mold requires a food source. This might be supplied by
items found in the home, such as fabric, carpet or even wallpaper, or
by building materials, such as drywall, wood and insulation, to name a few.
In addition, mold growth requires a temperate climate. The best growth
occurs at temperatures between 40 º F and 100 º F. Finally, mold growth
requires moisture. Moisture is the only mold growth factor that can be
controlled in a residential setting. By minimizing moisture and monitoring
humidity levels in the home, a Homeowner can reduce, or possibly
eliminate mold growth.
Moisture in the home can have many causes. Spills, leaks, overflows,
condensation, and high humidity are common sources of home moisture.
Good housekeeping and home maintenance practices are essential in the
effort to prevent or possibly eliminate mold growth. If moisture is allowed
to remain on the growth medium, mold can develop within 24 to 48
hours, therefore, cleaning up any spills or leaks is very important.
WHAT A HOMEOWNER CAN DO
You can take positive steps to reduce or possibly eliminate the occurrence of
mold growth in the home, and thereby minimize any possible affects caused
by mold. These steps include the following:
44
1. Regular vacuuming and cleaning will help reduce mold levels. Mild bleach
solutions or most tile cleaners are effective in eliminating or preventing
mold growth.
2. Keep the humidity in the home low. Vent clothes dryers to the outdoors.
Ventilate kitchens and bathrooms by opening the windows, by using
6.
exhaust fans, or by running the air conditioning to remove excess moisture
in the air, and to facilitate evaporation of water from wet surfaces.
Promptly clean up spills, condensation and other sources of moisture.
Thoroughly dry any wet surfaces or material. Do not let water pool or stand
in your home. Promptly replace any materials that cannot be thoroughly
dried, such as drywall or insulation.
Inspect for leaks on a regular basis, look for discolorations or wet spots.
Repair any leaks promptly. Take notice of musty odors, and any visible
signs of mold.
Should mold develop, thoroughly clean the affected area with a mild
solution of bleach. First, test to see if the affected material or surface is
color safe. Porous materials, such as fabric, upholstery or carpet should
be discarded. Should the mold growth be severe, call on the services of
a qualified professional cleaner.
Cleaning mildew from the home is a Homewowner responsibility. Solutions
that remove mildew are available from local paint or home improvement stores.
Wear protective eyewear and rubber gloves for this task; the chemicals that
remove mildew are unfriendly to humans.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
In order to prevent mold growth in a home, it is up to the Homeowner to
properly manage and maintain the home. The responsibility of a Builder is
limited to the honoring the 1-, 2- and 10-year warranties under chapter
327a of Minnesota statutes. The Builder cannot eliminate the possibility
that mold and other fungi may develop after construction is completed. All
damages and claims for damages against the Builder, including property
damage and personal injury, caused by mold, or by some other fungus or
agent, that result from or arise out of the failure to properly manage and
maintain the home are hereby waived. Nothing herein shall constitute a
waiver of any of the statutory warranties contained in Minnesota statutes
chapter 327a. This waiver is intended to bind Buyer and Buyer’s heirs,
successors, purchasers and assigns.
Mirrors
HOMEOWNER USE AND MAINTENANCE GUIDELINES
To clean your mirrors use any reliable liquid glass cleaner or polisher available
at most hardware or grocery stores. Avoid acidic cleaners and splashing water
under the mirror; either can cause the silvering to deteriorate. Acidic cleaners
are usually those that contain ammonia or vinegar. Avoid getting glass cleaners
on plumbing fixtures as some formulas can deteriorate the finish.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
We will confirm that all mirrors are in acceptable condition during the
New Home Orientation. Mattamy Homes will correct scratches, chips, or
other damage to mirrors noted during the New Home Orientation. Cosmetic
discrepancies of this nature will not be warranted after your closing date.
Moisture
Condensation is visible evidence of excessive moisture in the air. It may
appear as water, frost or ice on the room surface of windows and doors.
The warmer the air, the more water the air can hold, which means that the
air in the center of any given room will hold more water than the air adjacent
to the window or door walls, since this area is always cooler. When the warm,
moisture-laden air moves toward the cooler window or door wall, it becomes
cooler and cannot hold the moisture. It then appears as water on the glass
and frames of windows and doors. This occurs more frequently during the
winter months because of the extreme difference between the inside and
outside temperatures. If you wish to avoid condensation during the winter
months, when the average outdoor temperature drops to 35º F or less, it
would be wise to maintain a 25-30 percent relative indoor humidity. Plants
will contribute to condensation problems. Keep them in well-ventilated areas.
Ventilation is a very effective way to remove excessive moisture from the air,
which is why old, poorly insulated houses with single glazed windows, often
times do not have condensation problems. This is because the air is exchanged
by infiltration around the windows, doors, vents and other openings. Newer
homes, which are constructed to meet current insulation standards, energy
codes and energy conservation requirements, or older homes, which have
been newly insulated through the addition of attic and basement insulation
and installation of primed windows with dual or triple glazed glass, are now
so air tight that they present a new problem.
45
M
All homes will on occasion, have temporary condensation that is the result
of one of four occurrences:
If you have an existing moisture or condensation problem,
do not count on correcting it by installing new windows.
1. New construction building materials contain a great deal of moisture.
2. As soon as the heat is turned on, this moisture will flow out into the
air and settle on doors and windows, etc. This will usually disappear
following the first heating season.
3. Humid summers - During humid summers, houses absorb moisture.
This will be apparent during the first few weeks of heating. Then the
house should dry out.
4. Temperature change - Sharp, quick and sudden drops in
temperature, especially during the heating season will create
temporary condensation problems.
You must remember that windows do not cause condensation.
Therefore, windows cannot cure condensation.
Did you know an average family of four produces in excess of 30 pints
of water in their home each day by just going through the regular routine?
According to the Minnesota Extension Service, U of M here are some
contributing factors:
46
MOISTURE SOURCE
AMOUNT OF MOISTURE PRODUCED
YOUR 5 MINUTE SHOWER
0.52 PINTS
COOKING YOUR DAILY MEALS
2.07 PINTS
IF YOUR MEAL INCLUDED BOILING
WATER
0.48 PINTS COVERED/0.57 PINTS
UNCOVERED
HOUSE PLANTS (5-7 AVERAGE)
0.86 PINTS A DAY
RESPIRATION & PERSPIRATION
(FAMILY OF 4)
0.44 PINTS AN HOUR
REFRIGERATION DEFROSTING
1.03 PINTS PER DAY
EVAPORATION FROM HOME MATERIALS
6.33 - 16.91 PINTS PER DAY
NEW HOME WITHIN FIRST 2 YEARS
ADD 10+ PINTS TO ABOVE
TIPS TO AVOID WINDOW CONDENSATION
Regulate the indoor humidity level by reducing the amount of moisture
generated. Run your exhaust fan when showering and use the fan in the
kitchen to help to reduce moisture as it is generated. Increase ventilation
by running your furnace fan and/or open windows a crack to provide airflow.
(Also see Condensation.)
MATTAMY HOMES LIMITED WARRANTY GUIDELINE
Controlling moisture in your home is a Homeowner responsibility. Consult
your humidifier manuals for care and use of this piece of equipment.
The following are helpful guidelines to follow:
• Clean up wet or damp areas as soon as possible. Generally, damp
or wet areas do not grow mold within the first 24 to 48 hours.
• Make sure the ground slopes away from the building foundation.
• If you see condensation or moisture collect on windows, walls or
pipes, quickly dry the wet surface and try to reduce the water source.
• Run the bath fan or open a window while bathing or showering and
for at least 30 minutes after. One hour in extremely cold weather.
• Use exhaust fans or open windows when cooking, dishwashing or
doing laundry, etc.
47
P
Paint & Stain - Exterior
HOMEOWNER USE AND MAINTENANCE GUIDELINES
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Painted surfaces must be washed gently using mild soap and as little
water as possible. Avoid abrasive cleaners, scouring pads, or scrub brushes.
Often, better results come from touching up rather than washing the paint.
During your New Home Orientation, we will confirm that all painted or stained
surfaces are in acceptable condition. Mattamy Homes will touch up paint
as indicated on the New Home Orientation checklist. The Homeowner is
responsible for all subsequent touch-up, except painting we perform as part
of another warranty repair, unless the Homeowner has changed the color.
All paint issues are looked at from a standard 6' distance, under normal
lighting conditions.
If applicable, review your association documents to determine whether your
monthly dues cover maintenance. Generally, Mattamy Homes Townhomes
feature association maintained exteriors while Single Family Homeowners
are individually responsible for the upkeep. Regular attention will preserve
the beauty and value of your home. Check the painted and stained surfaces
of your home’s exterior annually. Repaint before much chipping or wearing
away of the original finish occurs; this will save the cost of extensive
surface preparation.
SINGLE FAMILY: Plan on refinishing the exterior painted surfaces of your home
approximately every two to three years or as often as your paint manufacturer
suggests for your area and climate. Climatic conditions control the chemical
structure of the paint used on the exterior. Over time, this finish will fade and
dull a bit. Depending on the exposure to weather of each surface, the paint
on some parts of your home may begin to show signs of deterioration sooner
than others. Begin by resetting popped nails and removing blistered or peeling
portions of paint with a wire brush or putty knife. Sand, spot with primer,
and then paint the entire area. Use a quality exterior paint formulated for
local climate conditions.
The surface being painted over will not show though the new paint when
viewed from a 6' distance under normal light. Mattamy Homes will touch
up the paint as necessary to meet the performance standard. Due to dye lot
variations and variations due to elements, color variations should be expected
and are not warranted.
CRACKING
As it ages, exterior wood trim will develop minor cracks and raised grain.
Much of this will occur during the first year. Raised grain permits moisture to
get under the paint and can result in peeling. This is not a defect in materials
or workmanship. Paint maintenance of wood trim is the Homeowner’s
responsibility (Single Family).
FADING
Avoid having sprinklers spray water on the exterior walls of your home. This
will cause blistering, peeling, splintering, and other damage to the home.
Expect fading of exterior paint or stain caused by the effects of sun and weather.
Mattamy Homes limited warranty excludes this occurrence.
COLORS
PEELING
Your selection sheets are your record of the paint and stain color names in
your home.
If the exterior paint or stain peels within the first year, Mattamy Homes will
prepare and touch up the affected areas by matching the paint or stain as
closely as possible. Due to different dye lots in paint and stain, and to fading
for the elements, color variations should be expected and the Builder is not
responsible for these variations.
SEVERE WEATHER
Hail and wind can cause a great deal of damage in a severe storm, so inspect
the house after such weather. Promptly report damage caused by severe
weather to your insurance company or Homeowner’s Association.
48
COVERAGE
VARIATIONS IN COLOR
All wood products have variations in grain and color. Due to these characteristics,
color variations will result when stain is applied. No repair or replacements will
be made due to color variations.
P
WOOD GRAIN
Because of wood characteristics, color variations will result when stain is
applied to wood. This is natural and requires no repair. Today’s water-based
paints often make wood grain visible on painted trim. Mattamy Homes does
not provide corrections for this condition.
Paint & Stain - Interior
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Painted surfaces must be washed gently using mild soap and as little water
as possible. Avoid abrasive cleaners, scouring pads, or scrub brushes. Flat
paints show washing marks easily. Often, better results come from touching
up rather than washing the paint.
CARE
Your walls have been painted with flat latex paint. This finish is not resistant
to washing. Minor soiling may be cleaned with a soft cloth or sponge and
soapy water.
This could still result in discoloration and/or wearing of the finish. Severe soiling
should be touched up with matching paint. Spackle may be used to patch
small holes and blemishes.
COLORS
Your selection sheets are your record of the paint and stain color names in
your home.
COVERAGE
The surface being painted over will not show through the new paint when
viewed from a 6' distance under normal light. Mattamy Homes will touch up
the paint as necessary to meet the performance standard. Due to dye lot
variations and variations due to elements, color variations should be expected
and are not warranted.
PEELING / DETERIORATING
If the finish on your interior paint or woodwork stain peels within the first year,
Mattamy Homes will prepare and touch up the affected areas by matching the
paint or stain as closely as possible. Mattamy Homes will refinish the affected
areas if the damage is not due to moisture or water. Due to dye lot variations,
and effects of the elements, variations in color should be expected, and are
not warranted by Mattamy Homes.
Woodwork that becomes soiled can be cleaned with a mild liquid soap and a
damp cloth. Once clean, excess moisture should be removed with a dry cloth.
STAIN
For minor interior stain touch-ups, a furniture-polish-and-stain treatment
is inexpensive, easy to use, and will blend in with the wood grain.
Follow directions on the bottle.
TOUCH-UP
When doing paint touch-ups, use a small brush or roller, applying paint only
to the damaged spot. Touch-ups may not match the surrounding area exactly,
even if the same paint mix is used. When it is time to repaint a room, prepare
the wall surfaces first by cleaning with a mild soap and water mixture or a
reliable cleaning product.
We provide the left over paint used on your home. Store these with the
lids tightly in place and in a location where they are not subjected to
extreme temperatures.
VARIATIONS IN COLOR
All wood products have variations in grain and color. Due to these
characteristics, color variations will result when stain is applied.
No repair or replacements will be made due to color variations.
WALL CRACKS (ONE TIME REPAIR)
We suggest that you wait until your 1-year anniversary to repair drywall cracks
or other separations due to shrinkage or settling. This will allow your home
to properly settle.
TOUCH-UP VISIBLE
One time during the materials and workmanship warranty, Mattamy Homes will
repair drywall shrinkage cracks and nail pops and will touch up the repaired
49
P
Plumbing
HOMEOWNER USE AND MAINTENANCE GUIDELINES
area using the same paint color that was on the surface when the home was
delivered. Touch-ups will be visible and should be expected, for which the
Builder is not responsible.
“Flashing” is normal when fresh paint is used to touch up existing areas. It
will be more noticeable on long spans of walls, or walls with light shining down
them. Mattamy Homes will not paint whole walls because of this condition.
Repainting the entire wall or the entire room to correct this is a
Homeowner choice and responsibility.
WOOD GRAIN
Because of wood characteristics, color variations will result when stain is
applied to wood. This is natural and requires no repair. Today’s water-based
paints often make wood grain visible on painted trim. Mattamy Homes does
not provide corrections for this condition.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During your New Home Orientation we will confirm that all painted or
stained surfaces are in acceptable condition. Mattamy Homes will touch
up paint as indicated on the New Home Orientation checklist. The
Homeowner is responsible for all subsequent touch-up, except painting
we perform as part of another warranty repair.
All paint issues are looked at from a standard 6' distance, under normal
light conditions.
Pests & Wildlife
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Insects such as ants, crickets, spiders, wasps, and bees, and animal life such
as woodpeckers, squirrels, mice, and snakes, may fail to recognize that your
home belongs to you.
50
Addressing concerns involving these pests and wildlife goes with being a
Homeowner. Informational resources include, among others, the state wildlife
service, animal control authorities, the county extension service, pest control
professionals, the internet, and public library. This is a non-warranted item.
Good maintenance of your home’s plumbing components will ensure proper
operation for many years to come. Carefully read and follow the manufacturer’s
literature on use and maintenance. The guidelines here include general
information only.
Your main water shut off is located in the basement. Be sure you are familiar
with this shut off in case of emergency such as a water line freeze and/or
break. Each sink and toilet has an individual shut off for its water supply.
CARE
Follow the manufacturer’s directions for cleaning the plumbing fixtures.
Abrasive cleaners will remove the shiny finish, leaving behind a porous
surface that is difficult to maintain. A non-abrasive cleaner, such as
Soft Soap or liquid detergent is usually recommended.
Brass or antique brass fixtures should be cared for with a good quality brass
cleaner, available at most hardware stores. Gel-Gloss is also recommended.
It also works well on ceramics, stainless steel and cultured marble.
CAST IRON
Cast iron sinks should always be treated with care. Always use a dishpan when
doing dishes. Use non-abrasive cleaners, such as Soft Soap. Local water
conditions affect the appearance of cast iron. A white film can develop on the
sink if you have over-softened water or water with a high concentration of
minerals. In hard water areas, a brown surface stain can form appearing like rust.
Avoid abnormal pressure to the toilet tank. It is possible to crack the tank
at the points where it is attached. Be sure not to use concentrated chloride
bleach tank additives. These will deteriorate the interior tank parts.
CLOGS
The main causes of toilet clogs are domestic items such as disposable diapers,
excessive amounts of toilet paper, sanitary supplies, Q-tips, dental floss, and
children’s toys.
You can usually clear clogged traps with a plunger. If you use chemical agents,
follow directions carefully to avoid personal injury or damage to the fixtures.
LEAKS
(Also see Garbage Disposal.)
To clean a plunger drain stopper (usually found in bathroom sinks),
loosen the nut under the sink at the back, pulling out the rod attached
to the plunger, and lifting the stopper. Clean and return the mechanism
to its original position.
DRIPPING FAUCET
You can repair a dripping faucet by shutting off the water at the valve directly
under the sink, then removing the faucet stem, changing the washer, and
reinstalling the faucet stem. The showerhead is repaired the same way.
Replace the washer with another of the same type and size. You can minimize
the frequency of this repair by remembering not to turn faucets off with
excessive force. (Please note that some manufacturers do not use rubber
washers.) If your faucet has a cartridge instead of a washer, refer to the
manufacturer’s manual for replacement instructions.
FREEZING PIPES
Plumbing pipes will be adequately protected from freezing, provided the
home is heated at a normal level. Set the heat at a minimum of 55 º F if
you are away during winter months. Keep garage doors closed to protect
plumbing lines running through this area from freezing temperatures.
In unusually frigid weather, or if you will be gone more than a day or two,
open cabinet doors to allow warm air to circulate around pipes. Use an
ordinary hair dryer to thaw pipes that are frozen. Never use an open flame.
If a pipe freezes - DO NOT TURN OFF THE WATER SUPPLY unless the
pipe has burst, then notify a plumber.
LAUNDRY TUB
If you have a laundry room tub, the faucet does not have an aerator.
This is to allow the laundry tub faucet to accept a hose connection.
P
If a major plumbing leak occurs, the first step is to turn off the supply of
water to the area involved. This may mean shutting off the water to the
entire home.
LOW FLUSH TOILETS
In 1993, a water-saving regulation went into effect, which prohibits the
manufacture of toilets that use more than 1.5 gallons of water per flush.
In the search for a balance among comfort, convenience, and sensible
use of natural resources, the government conducted several studies.
The 1.5 gallon toilet turned out to be the size that overall consistently
saves water. Because this may cause your toilet to plug more often,
you may find the following tips useful:
• Hold the handle down to allow more water to pass. Even though
the toilet is a 1.5 gallon Flush, the tank holds 3.2 gallons of water.
• Flush two times.
• Do not allow large objects to go down the toilet.
• Expect to use a plunger.
As a result of implementing this standard, flushing twice is occasionally
necessary to completely empty the toilet bowl. Even though you flush twice
on occasion, rest assured that overall you are saving water and we have
complied with the law. Similarly, flow restrictors are manufactured into
most faucets and all showerheads and cannot be removed. We apologize
for any inconvenience this may cause.
LOW PRESSURE
Occasional cleaning of the aerators on your faucets (normally every 3 to 4
months) will allow proper flow of water. The water department controls the
overall water pressure.
MAIN SHUT-OFF
The water supply to your home can be shut-off entirely in two locations.
The first is at the street and the second is at the meter. We will point
both of these out during your New Home Orientation.
51
P
OUTSIDE FAUCETS
IMPORTANT: Before frost, shut off the water to your exterior spigots and bleed
the water out of the lines. To do this, turn the spigot on so water is coming
out. Then go to the shut offs in the basement and turn them off. Loosen the
“bleeder” valves so water squirts out of the hole in them. You can put a bucket
below to catch the water. Leave the Bleeder valves on loosely for the winter.
FAILURE TO DO WILL CAUSE YOUR PIPES TO BURST, WHICH IS NOT
COVERED BY WARRANTY. Come spring, reverse this process.
pit the surface. An occasional cleaning with a good stainless steel cleaner will
enhance the finish. Rub in the direction of the polish or grain lines and dry
the sink to prevent water spots.
Due to city code, we are required to put back flow preventors on your
sillcocks. (spigots)
Local water conditions affect the appearance of stainless steel. A white film
can develop on the sink if you have over-softened water or water with a high
concentration of minerals. In hard water areas, a brown surface stain can
form appearing like rust.
It is against code to remove these and will cause damage to your faucet,
which would not be warranted. It is normal to get some spray back at
your spigot from the back flow preventor.
RUNNING TOILET
To stop running water, check the shut-off float in the tank. You will most
likely find it has lifted too high in the tank, preventing the valve from shutting
off completely. In this case, gently bend the float rod down until it stops the
water at the correct level.
The float should be free and not rub the side of the tank or any other parts.
Also check the chain on the flush handle. If it is too tight, it will prevent
the rubber stopper at the bottom of the tank from sealing, resulting in
running water.
SHUT-OFFS
Your main water shut-off is located near your meter. Use this shut-off for
major water emergencies such as a water line break or when you install a
sprinkler system or build an addition to your home. Each toilet has a shut-off
on the water line under the tank. Hot and cold shut-offs for each sink are on
the water lines under the sink.
STAINLESS STEEL
52
Clean stainless steel sinks with soap and water to preserve their luster.
Avoid using abrasive cleaners or steel wool pads; these will damage the finish.
Prevent bleach from coming into prolonged contact with the sink as it can
Avoid leaving produce on a stainless steel surface, since prolonged contact
with produce can stain the finish. Also avoid using the sink as a cutting board;
sharp knives will gouge the finish.
TANK CARE
Avoid exposing the toilet to blows from sharp or heavy objects, which can
cause chipping or cracking. Avoid abnormal pressures against the sides of
the tank. It is possible to crack the tank at the points where it is attached
to the bowl.
Do not use bowl cleaners that are placed in the tanks. They may cause the
rubber parts and washers to break down, warp or fall apart. If chemicals are
added to the toilet tank, the tank bolts could become damaged and actually
cause the tank to leak. Using these kind of products will void your warranty.
WATER FILTER OR SOFTENER
If you install either a water filter or a water softener, carefully read the
manufacturer’s literature and warranty for your specific model.
TROUBLESHOOTING TIPS
NO WATER ANYWHERE IN THE HOME
Before calling for service, check to confirm that the:
• Main shut off on the meter inside your home is open.
• Main shut off at the street is open.
• Individual shut-offs for each water-using item is open.
NO HOT WATER
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
(See Water Heater.)
During the New Home Orientation we will confirm that all plumbing fixtures
are in acceptable condition and are functioning properly, and that all faucets
and drains operate freely.
LEAK INVOLVING ONE SINK, WHIRLPOOL TUB, OR TOILET
•
•
•
•
Check caulking and grout.
Confirm shower door or tub enclosure was properly closed.
Turn water supply off to that item.
Use other facilities in your home until the problem can be fixed.
CLOGS
LEAK INVOLVING SHOWER/BATHTUB
Sewers, fixtures and drains should operate properly to accomplish their
intended function. Because sewers, fixtures and drains can easily be clogged
through Homeowner damage or negligence, the Homeowner will make the
necessary repairs.
• Turn water off at the meter in your home.
• Call emergency number for service.
NOTE: Un-plugging toilets is a non-warrantable item.
(Also see Plumbing - Low Flush Toilets.)
THESE ITEMS DO NOT HAVE A SHUT OFF AT THE UNIT; YOU WILL
NEED TO SHUT OFF THE WATER AT THE MAIN.
CONDENSATION ON PIPES OR TANKS
LEAK INVOLVING A MAIN LINE
Condensation on pipes or toilet tanks may result due to combinations of
temperature and indoor humidity.
• Turn water off at the meter in your home.
• Call emergency number for service.
Be sure to wipe up any condensation that drips on surfaces that can be
damaged by water. Condensation is not warrantable. (Also see Condensation.)
BACK UP AT ONE TOILET
CRACKS, CHIPS, SCRATCHES
If only one toilet is affected, corrections occur during normal business hours.
Mattamy Homes will repair cracks, chips, scratches on porcelain, cast iron,
stainless and cultured marble if noted on the New Home Orientation checklist.
Any damage not noted on the worksheet will be a Homeowner responsibility
and not warranted. If you do damage any of these surfaces, call us and we
can direct you to a repair company.
•
•
•
•
Shut off the water supply to the toilet involved.
Use a plunger to clear the blockage.
Use a snake to clear the blockage.
Use other facilities in your home until the problem can be fixed.
SEWER BACK UP AFFECTING ENTIRE HOME
• If you’ve been in your home fewer than 2-years, contact Mattamy Homes
or the plumber listed on your After Hours Emergency Support label.
• If you’ve been in your home over 2-years, contact a router service.
• Remove personal belongings to a safe location. If items are soiled,
contact your Homeowner Insurance company.
Even if the troubleshooting tips do not identify a solution, the information
you gather will be useful to the service provider you call.
P
EXTERIOR FAUCETS
Faucets will be repaired for a period of 2-years under the Minnesota State
Mechanical Warranty.
53
P
WATER HEATER
(See Water Heater.)
FREEZING PIPES
Provided the home is heated at a normal level, pipes should not freeze.
Set heat at 55 º F if you are away during winter months. Keep garage doors
closed to protect plumbing lines that run through this area.
Mattamy Homes will correct the situation in the event of a frozen pipe, if the
problem is due to improper installation. The correction may involve opening
the walls for access to the pipe, and, either adding or replacing insulation,
which may have moved during the construction process. A permanent vent
may be left in place to allow for warmer air to circulate around the pipe.
If any pipes freeze - DO NOT TURN OFF THE WATER SUPPLY unless the
pipe has burst, then notify a plumber.
LEAKS
No faucet or valve should leak because of defects in material or workmanship.
Mattamy Homes will repair leaks in the plumbing system per the Limited
Warranty specified in Minnesota’s State Statutes. If a plumbing leak
caused by a warranted item results in drywall or floor covering damage,
Mattamy Homes will repair or replace items that were part of the home as
originally purchased. We do not make adjustments for secondary damages
(for example, damage to wallpaper, drapes, and personal belongings).
Insurance should cover these items. If the leak is due to a defective
washer/cartridge in the faucet, washer/cartridge replacement is a
Homeowner responsibility.
No leaks of any kind should exist in any soil vent or water pipe. Mattamy Homes
will make necessary repairs to eliminate leakage. Mattamy Homes will repair
any drywall or floor covering damaged by a warranted leak. NO adjustments
will be made for secondary damages - wallpaper, drapes, personal belongings,
etc. – consult your Homeowner’s Insurance regarding these items.
Make sure your family knows where the plumbing shut offs are located
in case of an emergency. The plumbing main shut off is in the basement.
54
This will shut off the entire home. Each sink has a hot and cold shut off.
Each toilet has one shut off either below it or behind it. In the event of a leak,
shut-off the water to the affected area, or if that is unknown, or the leak is at
the bath tub or shower, shut off the water main.
NOISE
Changes in temperature or the flow of the water itself may cause some noise
in the pipes. This is normal and requires no repair. Mattamy Homes will repair
persistent water hammer.
SINKS DO NOT HOLD WATER
Stoppers on sinks should retain water for a sufficient length of time to accomplish
their intended use. Mattamy Homes will correct the fixture to meet this standard.
SUPPLY
Mattamy Homes will correct construction conditions that disrupt the supply
of water to your home if they involve service from the main water supply to
your home, provided actions of yours have not caused the problem. Disruption
of service due to failure of the water department system is the responsibility of
the water department to correct.
TOILET DOES NOT FLUSH PROPERLY OR TOILET RUNS
Toilets should accomplish their intended use. To stop a toilet from continually
running, try jiggling the handle. If that doesn’t work, remove the tank cover to
check the toilet chain. Make sure the chain isn’t caught on anything. Also, check
the drain valve cover to make sure it is seated correctly over the drain hole.
Roof
HOMEOWNER USE AND MAINTENANCE GUIDELINES
The shingles used on your home should provide you with many years of service
and weather protection for your home. A few reminders on the maintenance of
your roof that could save you a great deal of expense and discomfort in the future.
DO NOT WALK ON YOUR ROOF. Doing so can void your warranty. The weight
and movement will loosen and break the integrity of the roofing material, which
INCLEMENT WEATHER
can, in turn, result in a leak. No one should attempt to walk on the roof
when it is wet. It is extremely slippery. During hot weather, your shingles will
be soft and pliable and can be easily damaged. Extreme cold will make them
hard and brittle thus easily damaged.
CLEAN GUTTERS
Should you choose to install gutters, maintain the gutters and downspouts
so that they are free of debris and able to quickly drain precipitation from
the roof.
ICE DAM
(See Ice Dams.)
SEVERE WEATHER
After severe storms, do a visual inspection of the roof for damages. Under
normal weather conditions, shingles should not blow off the roof. If shingles
are damaged by abnormal weather conditions, please contact your
Homeowners Insurance or Association.
Under normal weather conditions, Mattamy Homes will repair or replace
damaged shingles. If shingles are replaced, expect dye lot variations,
which are not warranted.
Storm damage is excluded from warranty coverage. Notify your Homeowner’s
Insurance or your Association if storm damage is discovered.
LEAKING THROUGH VENTS
Vents are provided for proper ventilation. Even vents that are installed
according to building codes can allow driving rain or snow to enter. This is
not a defect. Mattamy Homes is not responsible for damage due to driving
snow or rain. Please contact your Homeowner’s Insurance or Association.
Vents should not leak under normal conditions. The Builder will repair leaks
that occur under normal conditions, unless the leaks occur due to frost build
up, which is beyond Builder’s control.
LEAKS
All roof and/or flashing leaks not caused by snow or ice build up, Homeowner’s
actions or negligence will be repaired. It is a Homeowner’s responsibility to
remove leaf build up in gutters and to remove excess snow and ice. If shingles
are replaced, expect dye lot variations, which are not warranted. When a leak
is noticed, try to detect the exact location; this will greatly help in locating the
area that requires repair. Roof repairs will only be made when the roof is dry.
MISMATCH OF SHINGLE COLORS
During snowy conditions, be sure to check to see that your roof vents are
not covered by snow. (Also see Attic.)
This is a non-warranted item. Some color mismatches are due to sun reflections,
minor differences in colors between shingles in the same lots and the aging
and weathering of the shingles.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
SHINGLES STICKING UP OR NOT SEALING DOWN
Mattamy Homes will repair roof leaks other than those caused by severe
weather. Roof repairs are made only when the roof is dry.
Shingles should be sealed by the end of the 1-year Warranty Service Review
period. Shingles need heat from the sun to get the full effect of the seal. Due
to lack of heat from the sun during the winter, performance standards may vary.
INADEQUATE ROOF VENTILATION
Attic spaces will be ventilated as required by applicable building codes.
Be sure roof vents remain open and are not covered with snow. If the roof
vents are covered, we recommend that a professional be hired to clear
them off. NOTE: The attic should NEVER be used for storage.
R
Mattamy Homes will repair shingles that are not sealed by the end of the
1-year Warranty period. If a shingle is replaced, expect dye lot variations,
which are not warranted.
55
S
SHINGLES DO NOT OVERHANG OR OVERHANG TOO MUCH
WOOD AND WOOD PRODUCTS
Shingles will overhang roof edges by no less than 1/4" and no more than 1".
Mattamy Homes will either reposition or replace shingles as necessary to meet
this standard. If a shingle is replaced, expect dye lot variations, which are
not warranted.
Wood or wood-product siding will require routine refinishing. The timing will
vary with climatic conditions. Maintain caulking to minimize moisture entry
into the siding. Note that some paint colors will require more maintenance
than others and some sides of the home may show signs of wear sooner based
on their exposure to the elements. Some wood siding, such as cedar, is
subject to more cracking and will require more maintenance attention.
Scented Candles
HOMEOWNER USE AND MAINTENANCE GUIDELINES
The popularity of scented candles has increased many-fold in recent years.
If this is an activity that is part of your lifestyle, we caution you about the
potential damage to your home from soot. When this condition results from
Homeowners burning candles, resulting damage is excluded from our limited
warranty coverage.
Shower Doors Or Tub Enclosures
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Vinyl siding will occasionally require cleaning. Start at the top to avoid streaking
and use a cleaning product recommended by your siding manufacturer. Follow
directions carefully. For stubborn stains try the following solution:
• 1/3 cup powdered laundry detergent.
• 2/3 cup powdered household cleaner (Spic-n-Span).
• 1 gallon of water.
Shower doors and tub enclosures require minimal care. Using a squeegee to
remove water after a bath or shower will keep mineral residue and soap film
to a minimum. Use of a shower spray can also help prevent build up of
minerals and soap.
If mildew is a problem, substitute 1 quart of 5% household bleach for 1 quart
of water in the above formula.
Use cleaning products suggested by the manufacturer to avoid any damage
to the trim and hardware. Avoid hanging wet towels on corners of doors; the
weight can pull the door out of alignment and cause it to leak. Check and
touch-up caulking on an as needed basis.
CEMENT BASED OR COMPOSITE PRODUCTS
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
FIRE SAFETY
During your New Home Orientation we will confirm the good condition of all
shower doors and tub enclosures. Mattamy Homes warrants that shower doors
and tub enclosures will function according to manufacturer specifications.
Vinyl siding is made from organic materials and will melt or burn when
exposed to a significant source of flame or heat. You should always take
precautions to keep sources of fire, such as grills, combustible materials,
dry leaves, mulch and trash away from vinyl siding.
Siding & Posts
HOMEOWNER USE AND MAINTENANCE GUIDELINES
56
VINYL
Siding expands and contracts in response to changes in humidity and
temperature. Slight waves are visible in siding under moist weather conditions;
shrinkage and separations will be more noticeable under dry conditions.
These behaviors cannot be entirely eliminated.
Warping of vinyl siding due to reflections off neighboring buildings is beyond
the Builder’s control and is not warranted.
Cement based siding will require repainting and caulking just as wood
products do.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
WOOD SPLITS
Mattamy Homes warrants all siding to be free of defects in material and
workmanship for one year from closing. We will confirm the condition of the
siding during your New Home Orientation.
Some splitting of wood is normal and should be expected. Splits exceeding
a 1/4" will be repaired. Knots are a natural character of the wood and not
considered defects of the wood. At the Builders discretion, the Builder will
repair (by caulking) or replace the affected areas, if noted on the New Home
Orientation checklist.
Under normal weather conditions, your siding should not come loose. Siding
that comes loose during the warranty period will be repaired. Expect variations
in color due to dye lots and elements. If the siding becomes loose due to
abnormal weather conditions, please contact your Homeowner’s Insurance
or Association.
We will correct any separation at joints or where siding meets another
material if the separation allows water to enter the home.
S
VINYL SIDING THERMAL STRESS/WARPING
Warping due to thermal stress caused by a reflection from a window or any
other heat source such as a grill is beyond the Builder’s control and is
not warranted.
DENTS, SCRATCHES, HOLES OR NICKS IN SIDING
There should not be any dents, scratches, holes or nicks in the siding prior
to closing. Mattamy Homes will repair or replace ONLY the damaged siding
noted on the New Home Orientation checklist.
PAINTING AND CAULKING
Paint will fade and touch up may be needed in knotholes and other areas at
a later date. Touch up is the responsibility of the Homeowner. The Homeowner
can expect that the repainted surface may not match the original color, for
which Mattamy Homes is not responsible.
NOTE: Exterior caulking is a yearly Homeowner maintenance item.
Joint and cracks of wall surfaces will be recaulked ONE TIME ONLY to
prevent entry of water. Please note that properly installed caulk will shrink
and must be maintained during the life of your home. We will match your
caulk color as closely as possible but expect variations of color, which are
not warranted.
RATTLING NOISES
Due to windy or stormy weather conditions, the vinyl siding or the soffits
may make a rattling noise. The siding and soffits are installed in a manner
that allows them to expand and contract as needed. Due to this, you may
experience some rattling noise, which is normal and not warranted.
57
S
Smoke Detectors
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Read the manufacturer’s manual for detailed information on the care of your
smoke detectors. Your smoke detectors are hardwired to the electrical panel,
hardwired to each other (if one goes off, they all go off) and all have battery
back ups.
BATTERY
If a smoke detector makes a chirping sound that is a sign that the battery
needs to be replaced. Follow manufacturer instructions for installing a new
battery. Most smoke detectors use a 9-volt battery. It is recommended that
you change your batteries every 6 months. A good way to remember this is
to change them when you adjust your clocks for Daylight Savings.
CLEANING
For your safety, clean (vacuum) each smoke detector monthly to prevent a
false alarm, or lack of response in a fire. After cleaning, push the test button
to confirm the alarm is working. For safety it is important that these devices
are kept clean and in good working order.
LOCATIONS
Smoke detectors are installed in accordance with building codes, which
dictate locations. Mattamy Homes will not omit any smoke detector and
you should not remove or disable any smoke detector.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Mattamy Homes does not represent that the smoke detectors will provide the
protection for which they are installed or intended. We will test smoke detectors
during the New Home Orientation to confirm that they are working and to
familiarize you with the alarm. You are responsible for obtaining fire insurance.
Sump Pump (If Applicable)
HOMEOWNER USE AND MAINTENANCE GUIDELINES
The foundation design of your home includes a water removal system and if
required by the City, a sump pump. Water under your home is directed to the
sump basket. It is normal to have some water in your sump basket.
58
When the water reaches a certain level, the pump comes on and pumps the
water out of your home. Read and follow the manufacturer’s directions for use
and care of your sump pump.
If you are in an area that does not require a sump pump, and there is water
in the sump basket, it is the Homeowner’s responsibility to purchase a sump
pump or to remove this water. Sump pumps can be purchased at hardware or
building stores.
CONTINUOUS OPERATION
The pump may run often or even continuously during a heavy storm or long
periods of rain. This is normal under such conditions.
DISCHARGE
Know where the discharge for your sump pump system is and keep the end
of the drain clear of debris so that water can flow out easily. Also, you may
need to add an extension to the discharge hose so you do not re-circulate the
same water over and over. If you add an extension, be sure to remove it in the
fall. If your yard is not sodded, check with your local authorities regarding your
discharge water.
POWER SUPPLY
The sump pump runs on electricity. If power goes off, the pump cannot operate.
Storm water (not sewage) could then enter your basement. You may wish
to install a back-up system to guard against this possibility. Homeowner’s
Insurance does not usually cover damage to your property from this source;
you may want to obtain a rider to cover this.
ROOF WATER
Ensure that roof water drains quickly away from the home to avoid circulating
it through your sump pump. Keep downspout extensions or splash blocks in
place to channel water away from your home.
ROUTINE CHECK
ATTIC VENTS
Periodically check to confirm the pump is plugged in, the circuit breaker is
on and that the pump operates. To check the operation of your sump pump,
pour enough water into the sump basket to make the sump pump kicks on.
The pump should come on and pump the water out. It is recommended that
this procedure be done at least twice once a year.
Attic ventilation occurs through vents in the soffit (the underside of the
overhangs) and on the roof. Driving rain or snow sometimes enters the attic
through these vents. Do not cover them to prevent this.
TREES AND SHRUBS
Avoid planting trees or shrubs with aggressive root growth patterns near your
home’s foundation. The roots can make their way into the perimeter drain and
eventually clog the system.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During your New Home Orientation we will discuss the sump pump and
confirm it is operational. The pump is classified as an appliance and is
warranted by the manufacturer.
DAILY HABITS
Your daily habits can help keep your home well ventilated:
• Do not cover or interfere in any way with the fresh air supply to
your furnace.
• Develop the habit of running the hood fan when you are cooking.
• Use the bath fans when bathrooms are in use, and for at least
30 minutes after a shower.
• Air your house by opening windows for a time when weather permits.
Proper ventilation will prevent excessive moisture from forming on the
inside of the windows. (Also see Condensation.)
Ventilation
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
HOMEOWNER USE AND MAINTENANCE GUIDELINES
Mattamy Homes warranty guidelines for active components
(for example, exhaust fans) are discussed under the appropriate
headings (such as electrical systems, heating system, and so on).
Homes today are built more energy efficient than ever. This saves energy
dollars but creates a potential concern. Condensation, cooking odors, and
indoor pollutants may all accumulate. We provide mechanical and passive
methods for ventilating homes. Your attention to ventilation is important
to health and safety. Building codes require attic and crawl space vents to
minimize accumulation of moisture.
V
AIR-TO-AIR EXCHANGE SYSTEM
An air-to-air exchange system is a controlled ventilation system that moves
fresh from outside your home into your home. Continuous ventilation with an
air-to-air exchanger gives you and your house long-lasting protection against
problems with indoor air quality and moisture.
There are filters in the air exchanger which need to be cleaned on a regular
basis. See the manufacturer’s instructions for recommendations on frequency
and methods of filter cleaning.
59
W
Water Heater
HOMEOWNER USE AND MAINTENANCE GUIDELINES
TEMPERATURE
Carefully read the manufacturer’s literature and warranty for your specific
model of water heater.
Your water heater is pre-set slightly below scalding. Higher settings can waste
energy dollars and increase the danger of injury from scalding. Hot water will
take longer to arrive at sinks, tubs, and showers that are farther from the
water heater.
DRAIN TANK
Review and follow the manufacturer’s timetable and instructions for draining
several gallons of water from the bottom of the water heater. This reduces
build-up of chemical or mineral deposits from the water, thereby prolonging
the life of the tank as well as saving energy dollars. Also drain the tank if it is
being shut down during periods of freezing temperatures. Carefully follow the
instructions in the manufacturer’s literature.
ELEMENT CLEANING OR REPLACEMENT
The heating elements in an electric water heater will require periodic
cleaning. The frequency is determined in part by the quality of the water
in your area. Again, refer to the manufacturer’s literature for step-by-step
instructions and drawings, or contact an authorized service company.
PRESSURE RELIEF VALVE
At least once each year, manually operate the pressure relief valve. Stay clear
of the discharge line to avoid injury. See manufacturer’s literature for diagrams
and detailed instructions.
SAFETY
Keep the area around a water heater clear of stored household items.
Never use the top of the water heater as a storage shelf.
STINKY WATER
Some people may notice a “stinky water” smell, and think it is a problem with
their water heater. The smell is caused by harmless bacteria in the water that
eats the magnesium anode rod inside the water heater. You can request the
City to flush the water mains on the street, and it may help. Removing the rod
inside the water heater, may or may not help. But, removing this rod WILL
void the water heater warranty.
60
TROUBLE SHOOTING TIPS – NO HOT WATER
Before calling for service, check to confirm that the:
• Water heater breaker on your main electric panel is in the on position.
(Remember if a breaker trips you must turn it from the tripped position
to the off position before you can turn it back on.)
• Temperature setting is not on “vacation” or too low.
• Water supply valve is open.
Refer to the manufacturer’s literature for specific locations of these items and
possibly other troubleshooting tips.
Even if the trouble shooting tips do not identify a solution, the information you
gather will be useful to the service provider you call.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Refer to the manufacturer’s limited warranty for complete information
regarding warranty coverage on your water heater.
Windows, Screens & Sliding Glass Doors
HOMEOWNER USE AND MAINTENANCE GUIDELINES
WEEP HOLES
Windows are warranted directly through the window manufacturer.
In heavy rains, water may collect in the bottom channel of window frames
and patio doors. Weep holes are provided to allow excess water to escape to
the outside. Keep the bottom window channels and weep holes free of dirt
and debris for proper operation.
Windows will operate with reasonable ease.
Contact a glass company for reglazing of any windows that break.
Glass is difficult to install without special tools.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
Clean during moderate temperatures with only a mild soap and warm water
using a sponge or soft cloth and dry with a towel. Avoid abrasive cleaners,
razors, brushes, or scrubbing devices of any kind. Clean glass with a mild
dish soap and water or commercial glass cleaner, rinse completely with
clean water and wipe dry with a soft cloth to avoid water spots.
We will confirm that all windows, screens, and sliding glass doors are in
acceptable condition during the New Home Orientation. Mattamy Homes
will repair or replace broken windows or damaged screens noted on the
New Home Orientation checklist. Windows should operate with reasonable
ease and locks should perform as designed.
Clean screens by first removing, then washing on a clean, flat surface with
mild soap and water solution using a soft brush. Rinse, dry and reinstall.
CONDENSATION
CONDENSATION
Condensation on interior surfaces of the window and frame is the result of
high humidity within the home and low outside temperatures. Your family’s
lifestyle controls the humidity level within your home. If your home includes
a humidifier, closely observe the manufacturer’s directions for its use.
(Also see Condensation.)
SLIDING GLASS DOORS
Sliding glass doors are made with tempered glass, which is more difficult to
break than ordinary glass. If broken, tempered glass breaks into small circular
pieces rather than large splinters, which can easily cause injury.
Keep sliding door tracks clean for smooth operation and to prevent damage
to the doorframe. Silicone lubricants work well for these tracks. Acquaint
yourself with the operation of sliding door hardware for maximum security.
W
Condensation on interior surfaces of the window and frame is the result of
high humidity within the home and low outside temperatures. You influence
the humidity level within your home; Mattamy Homes provides no corrective
measure for this condition.
Condensation that accumulates between the panes of glass in dual-glazed
windows indicates a broken seal. Contact the window manufacturer to replace
the window if this occurs during the warranty period. (Also see Condensation.)
INFILTRATION
Some air and dust will infiltrate around windows, especially before the
installation of landscaping in the general area. Mattamy Homes warranty
excludes this occurrence.
Windows and window weather stripping is covered through the manufacturer.
The window manufacturer covers patio doors also.
It may be necessary for the Homeowner to provide a storm door to help with
certain temperature, wind, rain, and/or snow conditions. NOTE: It is strongly
recommended that storm doors be installed on all exterior doors, especially
atrium doors and front doors.
61
W
MILDEW
STRESS CRACKS
Mildew is a fungus that tends to develop on very moist surfaces. Try to keep
your windowsills dry by either controlling your condensation and/or wiping up
any moisture.
The window manufacturer will replace the cracked piece of glass within the
warranty period. Glass that is cracked due to Homeowner’s negligence or
damage will not be warranted.
Mildew can be removed by using 3 tablespoons of Tri-Sodium Phosphate
(TSP) and 1 cup of household bleach in 1 gallon of water.
(ALWAYS WEAR RUBBER GLOVES)
Wood Trim
SCRATCHES
Mattamy Homes confirms that all window glass is in acceptable condition at
the New Home Orientation. Minor scratches on windows can result from
delivery, handling, and other construction activities. Mattamy Homes will
replace windows that have scratches readily visible from a distance of 6' only
if noted on the New Home Orientation checklist. Mattamy Homes does not
replace windows that have scratches visible only under certain lighting conditions.
SCREENS
Sliding patio door screens will slide properly on the track. Cleaning and
maintenance are necessary to preserve proper operation of the screen door
and are the Homeowner’s responsibility. Damage not caused by Homeowner
negligence or damage will be repaired during the warranty period.
Screens with holes or defects will be replaced if noted on the
New Home Orientation checklist. Once the home has closed,
it is the Homeowner’s responsibility.
Exercise caution if storing screens for the winter. Be careful when removing
and inserting screens, and store in a safe flat location. Screens can be
damaged easily.
STICKING WINDOWS
62
Most sliding windows (both horizontal and vertical) are designed for a 10 pound
pull. If sticking occurs, or excessive pressure is required to open or close, use a
silicone lubricant. Spray this on the tracks and the windows should move freely.
Silicone is available at hardware stores. DO NOT use petroleum-based products.
This is a Homeowner’s maintenance item and is not covered through the
manufacturer or Mattamy Homes.
­HOMEOWNER USE AND MAINTENANCE GUIDELINES
Shrinkage of wood trim occurs during the first two years or longer, depending
on temperature and humidity. All lumber is more vulnerable to shrinkage
during the heating season. Maintaining a moderate and stable temperature
helps to minimize the effects of shrinkage. Wood will shrink less lengthwise
than across the grain.
Wood shrinkage can result in separation at joints of trim pieces. You can
usually correct this with caulking and touch-up painting.
MATTAMY HOMES LIMITED WARRANTY GUIDELINES
During the New Home Orientation we will confirm that wood trim is in
acceptable condition. Minor imperfections in wood materials will be
visible and will require no action.
CRACKING AND/OR SEPARATION
Separation between wood and adjacent surfaces or cracks that exceed
1/8" will be corrected. Mattamy Homes will correct by using caulk, putty
or other methods. If replacement is required, we will do our best to match
stain and grain as closely as possible, but variations are to be expected
and are not warranted.
All wood will have variations in grain and color. These variations are not
warranted. Mattamy Homes will correct readily noticeable construction
damage such as chips and gouges listed during the New Home Orientation.
PAINTED MILLWORK (INTERIOR)
White painted millwork is a beautiful addition to your new home. However,
there are some differences in the care and maintenance of painted millwork
compared to stained and varnished millwork.
W
Caulking is applied to your painted millwork between the wall and the wood.
During the first year you live in your new home, the wood and other materials
used to construct your home will dry out, causing some slight movement in
the structure of your home. In some cases your millwork caulking will need
to be touched up or reapplied due to this process. Gaps between painted
millwork and the wall behind that exceed 1/8" will be corrected. Mattamy
Homes will correct by using caulk, putty, or other methods. If replacement
millwork is required, texture and color match are not guaranteed.
1. Foundation systems and footings.
2.Beams.
3.Girders.
4.Lintels.
5.Columns.
6. Load Bearing Walls and Partitions.
7. Floor Systems.
8. Roof Framing Systems.
RAISED GRAIN (EXTERIOR)
Damage to the following non-load bearing portions of the home may be
covered by the 1-Year Limited Warranty, but do not constitute a major
structural defect:
Because of the effects of weather on natural wood, you should expect raised
grain to develop. This is normal and not a defect in the wood or paint.
Warranty coverage excludes this condition. (Also see Paint & Stain - Exterior.)
Minnesota State Warranty­­
1-YEAR WARRANTY
During the first year of ownership, the home shall be free from defects caused
by faulty workmanship and defective materials due to non-compliance with
building standards. The period of ownership commences on the date of
closing, unless otherwise specified by Mattamy Homes.
2-YEAR WARRANTY
During the first 2-years of ownership, the home shall be free from
defects caused by faulty installation of plumbing, electrical, heating
and cooling systems.
10-YEAR WARRANTY
During the first 10-years of ownership, the home shall be free from major
structural defects. “Major structural defects” means actual damage to the
load-bearing function and which vitally affects, or is imminently likely to
affect the use of the dwelling for residential purposes to the extent that the
home becomes unsafe, unsanitary, or otherwise unlivable. Such load-bearing
components may include:
1.
2.
3.
4.
5.
6.
7.
8.
Roofing and Sheathing.
Drywall and Plaster.
Exterior Siding.
Brick, Stone, or Stucco Veneer.
Floor Covering Material.
Wall Tile and Other Wall Coverings.
Non-Load Bearing Walls and Partitions.
Concrete floors in attached garages and basements that are built
separately from foundation walls or other structural elements of the home.
9. Electrical, plumbing, heating, cooling and ventilation systems.
10.Appliances, Fixtures, and items of equipment.
11.Paint.
12.Doors and Windows.
13.Trim.
14.Cabinets.
15.Hardware.
16.Insulation.
17.Floor Squeaks or Deflection.
63
W
Obtaining Warranty Service
Warranty Processing Procedure
14-DAY CONTACT
For reasons of accuracy and to comply with the terms of your warranty,
all items for which you request service MUST be reported in writing.
When submitting items, please follow the steps below:
1. Please refer to the “About Your Home” Guide Book for each item
in question.
a. Is the requested item covered by this warranty?
b. Does it fall within the performance standards warranty period?
c. Who is responsible for this item and what is the acceptable correction?
2. All requests for service need to be submitted in writing
(e-mail, fax or standard mail) to:
EMAIL: [email protected]
FAX:952-898-2187
MAIL: Mattamy Homes
ATTN: Warranty Department
7201 Washington Avenue South, Suite 201
Edina, MN 55439
3. Please include your name, address and phone number to help us serve
you better. Please give a complete description of the issue (e.g. “leaky
sink” should be “sink in master bedroom leaking under the vanity”).
4. Please provide access to your home during normal working hours of
8:00 am to 5:00 pm , Monday through Friday.
ALL WARRANTY REQUESTS MUST BE RECEIVED WITHIN ONE YEAR AFTER CLOSING.
­­­The first year warranty period expires on the anniversary date of your closing.
Our Service Technician will be contacting you approximately 14 days after
your closing. The purpose for this contact is to inquire about any items that
may have been noted on your final walk-through and to verify that they have
all been completed. Second, is to make sure everything is working properly in
your new home and if there is anything that we can do for you at this time.
If there is anything that needs to be adjusted or looked at, we would ask you
to submit this request to the Warranty Department at Mattamy Homes.
Upon receiving your request, Mattamy Homes will respond to you within
2 working days to confirm receipt of the request.
A Mattamy Homes Trade Partner will call you directly to set up an appointment,
unless one has been scheduled with you by our Warranty Department. If you
are difficult to reach by telephone or you have not heard from the Trade Partner
within a week, please notify the Warranty Department. NOTE: Please provide
access to your home during working hours from 8:00 am to 4:30 pm,
Monday through Friday. Failure to provide access to your home during
normal business hours may void your warranty.
1-YEAR WARRANTY
It is the homeowner’s responsibility to contact Mattamy Homes with any
warrantable concerns. Please submit your list of warrantable items 11 months
after closing to Mattamy Homes by way of email, fax, or standard mail, so
work can be complete by the 1-year expiration date. Please be as specific
as possible.
Upon receipt of your 1-year list, we will contact you to set up an appointment
with you and a Mattamy Homes technician to review your items of concern.
After this meeting, the technician will return your request to the Warranty
Department for processing.
The Warranty Department will then contact you to schedule an appointment
at which all appropriate Trade Partners will come into your home and make
the necessary repairs. All necessary Trade partners are scheduled on a single
day, when possible, to reduce the level of inconvenience to the homeowner.
64
Warranty services must be accepted by Homeowner and service orders must
be signed by Homeowner.
Safety & Security Checklist
FIRE SAFETY
Buy at least one fire extinguisher for your home.
Ensure that all family members know fire extinguishers
locations(s), and how to use them.
Ensure family members know how to shut off gas,
electricity, and water.
Have all extinguishers checked annually.
Test your smoke detectors regularly to ensure
proper operation.
Avoid overloading electrical circuits
CARBON MONOXIDE SAFETY
High concentration levels of carbon monoxide (CO) can cause death.
If the alarm sounds in your CO detector, leave the house immediately
and call the fire department. Open up the doors and windows to get
fresh air into the house. Turn off your ventilation system including all fans.
SECURITY WHEN YOU GO ON VACATION
It is advisable to take the following precautions when
leaving your home for an extended period of time:
Turn off the water at the main shut-off.
Stop mail and newspapers.
Lower the thermostat to moderate temperature.
Put lights on timers.
Ensure all appliances are turned off.
Turn down the temperature on the water heater.
Leave a set of keys with a neighbor in case of an emergency.
65
Welcome To Your Seasonal Checklists
Please remember to review your checklists each season. This will help keep your home feeling and looking great for years to come.
Spring & Summer Checklist
INTERIOR
EXTERIOR
Clean/replace furnace filter (recommended every 30-90 days).
Check that roof flashing is intact and sealed.
Clean/replace air to air exchange filter.
Check hot water tank for leaks; drain unit and refill.
Check roof for cracked, damaged or loose shingles,
replace as necessary.
Inspect floor drain in basement and ensure trap is filled with water.
Check that gutters and downspouts are free from debris; if applicable.
Inspect basement for moisture/leaks.
Check that attic louvers are screened and free of debris.
Air out basement on dry, sunny day or use a dehumidifier.
Ensure ground is sloping away from house.
Test smoke alarms and carbon monoxide detectors
(recommended monthly).
Check that downspout is directing water away from
the foundation; if applicable.
Vacuum smoke alarm and carbon monoxide detector.
Inspect exterior clad brick and mortar for chips and cracks,
fill if necessary.
Check and reset GFIC (Ground Fault Interrupter Circuit).
Clean/replace range hood filter.
Clean humidifier and filter, if applicable.
Check doors, tighten loose hinges and lubricate track of sliding door(s).
Check attic for adequate ventilation and insure all insulation is in place.
Turn off pilot light in fireplace, if applicable.
Plan landscaping to avoid water ponding and blocking drainage.
Check rear lot catch basin and clear any debris, if applicable.
Check driveway and walkways for frost damage, fill cracks and seal.
Fertilize lawn.
Check caulking is intact and sealed, re-caulk if necessary.
Inspect fencing, if applicable.
Turn on exterior water supply.
Check windows and screens are operating properly.
Inspect window wells; if applicable.
Oil moving parts of garage door(s) and garage door opener; if applicable.
66
Arrange for annual inspection of A/C unit and clean filter, if applicable.
Fall & Winter Checklist
INTERIOR
Clean/replace furnace filter (recommended every 30-90 days).
Clean/replace air to air exchange filter.
Inspect furnace vents and registers, ensure they are clean
and free of debris.
Check furnace fan belt for normal wear and tear,
replace if necessary (follow manufacturer’s directions).
EXTERIOR
Check that roof flashing is intact and sealed.
Check roof for cracked, damaged or loose shingles, replace as necessary.
Remove snow and ice from overhang and vents.
Check that gutters and downspouts are clear of debris; if applicable.
Check that attic louvers are screened and free of debris.
Inspect floor drain in basement and ensure trap is filled
with water.
Check for excessive snow on roof after long periods or significant amounts
of snow, remove as necessary.
Check hot water tank for leaks and drain unit and refill.
Check that downspout is directing water away from the foundation;
if applicable.
Inspect basement for moisture/leaks.
Test smoke alarms and carbon monoxide detectors
(recommended monthly).
Check rear lot catch basin and clear any debris, if applicable.
Winterize landscaping, irrigation if applicable and remove leaves.
Vacuum smoke alarm and carbon monoxide detector.
Shut off and bleed exterior hose bibs.
Check and reset GFIC (Ground Fault Interrupter Circuit).
Check caulking is intact and sealed, re-caulk if necessary.
Clean/replace range hood filter.
Oil moving parts of garage door(s) and garage door opener; if applicable.
Clean humidifier and filter, if applicable.
Check windows and screens are operating properly.
Open and clean fireplace, light pilot light, if applicable.
Check clothes dryer vent and ensure it is free from debris.
Check doors, tighten loose hinges and lubricate track of sliding door(s).
Check sealing around windows and doors, replace as necessary.
Check attic after snow storms for snow that may have entered through
vents, remove as soon as possible to prevent water damage.
67
The Pride & Joy Of A New Home
It has been our privilege to build your new home. We hope your enjoyment
of it is never ending. This book will come in handy in the years ahead.
It will serve as a guide in keeping your home well maintained and worry
free. A home is more than a collection of rooms. It is the center of family
life and a place where fond memories are formed.
Thank you for allowing Mattamy Homes to be a part of it.
68
FOLLOW US:
E.&O.E. Builder #BC375386
Was this manual useful for you? yes no
Thank you for your participation!

* Your assessment is very important for improving the work of artificial intelligence, which forms the content of this project

Related manuals

Download PDF

advertisement