features before you leave voice mail using a TELUS Mobility PCS phone Make sure to set up your voice mail before you leave Canada. Call Client Care at *611 or 1-866-558-2273 to activate international dialling on your TELUS Mobility account. A credit check may apply. To access your voice mail from an international destination: To update your global roaming list and ensure your phone can roam in all our global roaming coverage areas: Global roaming coverage area: dial your own number using the international dialing instructions 1. Dial *22803 from your mobile phone 2. Choose your preferred language (1=English, 2=French) 3. Choose 2 for software upgrade Expanded global roaming coverage area: press and hold 1 or call +1-519-239-6245 Local airtime and long distance charges may apply for voice mail deposits and retrievals. Voice mail notification services may not be available in all service areas while roaming internationally. You must be within one of the following coverage areas to update your phone or device: British Columbia, Alberta, Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia. call forwarding using a TELUS Mobility World Phone Calls can only be forwarded to Canadian phone numbers. Charges will apply. If you have already activated your World Phone, simply pack your phone and enjoy your trip. caller ID using a TELUS Mobility Global Roaming Card4 Your phone may not display the incoming number while travelling outside of Canada and the U.S., even if you subscribe to caller ID. If you have purchased a Global Roaming Card to use with a GSM phone, call Client Care at *611 or 1-866-558-2273 to activate global roaming on your TELUS Mobility account. A credit check may apply. Global Roaming Card PIN Your Global Roaming Card PIN is an optional security feature that allows you to limit access to your address book, information and calling functionality when roaming in expanded global roaming coverage areas. Don’t forget to insert your card into your GSM phone prior to use. To rent a GSM phone before leaving Canada, please call 1-800-337-3155. For information on how to set up your Global Roaming Card PIN visit telusmobility.com/globalroaming plan ahead Before you travel, check out the latest news about coverage, prices and available networks in the countries you plan to visit. Log on to telusmobility.com/globalroaming for details. Be sure to pack your charger and international travel plug adaptor(s). Log on to telusmobility.com/globalroaming to find out which adaptors work in which countries. need more? Visit telusmobility.com/globalroaming for: Troubleshooting tips An up-to-date list of countries where you can roam Rental services for countries not listed More information on global roaming arriving at your destination global roaming using a TELUS Mobility PCS phone Your phone will automatically connect to a local partner PCS network (if available) when you roam internationally. using a TELUS Mobility World Phone When travelling between countries with different networks, you may need to change your Phone Mode setting according to the network: 1. Select Menu 2. Select Settings 3. Select Phone Mode 4. Choose either CDMA (for global roaming coverage areas) or GSM (for expanded global roaming coverage areas) using a TELUS Mobility Global Roaming Card Your phone will automatically connect to a local partner GSM network when you roam internationally. how to reach us To call Client Care from outside Canada or the U.S.: Global roaming coverage area: dial the international access code, then dial 1 and the Client Care number for your home province.3 Expanded global roaming coverage area: press and hold 0 to display the “+” symbol, then dial 1 and the Client Care number for your home province Prices are subject to change without notice. Taxes are extra. 1 Pay & Talk services are only available in Canada. 2 Not available on Motorola V2267, P8167, V120X, T731c; Samsung 8580, M100; Sanyo 4000, 4500, 5000 & 6000. CLIENT CARE NUMBERS British Columbia and Alberta 3 International airtime and long distance charges apply. 4 The Global Roaming Card must be used in conjunction with a GSM phone. GSM phones used with the Global Roaming Card must work on the 900/1800 MHz band and must be unlocked for use on any network. 403-387-5825 This feature is available on digital phones and only in TELUS Mobility’s digital service areas. 416-279-2532 ✂ Saskatchewan, Manitoba, Ontario, Quebec, Nova Scotia, New Brunswick, Newfoundland and PEI ® NGLOBROAMCOL1E 11/05 Printed in Canada. © 2005 TELUS Mobility. ® global roaming countries COUNTRY ZONE Keeping in touch wherever you travel is easy with TELUS Mobility global roaming.1 Not only can you roam across Canada and the U.S., but now you can take your TELUS Mobility service anywhere in the world using our Global Roaming Card or World Phone. For more information on our Global Roaming Service, visit your nearest TELUS Mobility retail location or log on to telusmobility.com/globalroaming TELUS MOBILITY ROAMING OPTIONS PCS Phone Global Roaming Card World Phone roaming with your PCS phone in global roaming coverage areas2 If you are a TELUS Mobility PCS client travelling to the U.S., you can enjoy your TELUS Mobility PCS phone using our roaming partners. Your U.S. roaming rate depends on the TELUS Mobility rate plan you select. You can also roam with your PCS phone in many other countries, including Hong Kong, China, South Korea, New Zealand and Mexico. We are adding new countries to our PCS roaming list all the time. See the chart below for roaming rates, or visit telusmobility.com/globalroaming for a list of roaming countries. GLOBAL ROAMING RATES Coverage Areas Incoming calls Canada & U.S. Outside Canada & U.S. In-country Calls to Calls to Send Receive calls CAN/U.S. international SMS SMS destinations varies depending on your rate plan 99¢ + international long distance 99¢ All rates shown are per minute and in U.S. dollars. $1.49 99¢ + international long distance EXPANDED GLOBAL ROAMING COVERAGE AREAS ✔ ✔ ✔ ✔ roaming with your World Phone or Global Roaming Card in expanded roaming coverage areas If you are a TELUS Mobility PCS client travelling outside Canada and the U.S. and want to roam in the expanded global roaming coverage area, you have two options: Purchase a TELUS Mobility World Phone Purchase a Global Roaming Card to be used with a GSM international phone In both cases you can roam in more than 120 countries while maintaining your regular phone number. Roaming rates vary depending on the country you are in. Please see the global roaming countries list to identify each country zone and related roaming rate. EXPANDED GLOBAL ROAMING RATES Zone n/a GLOBAL ROAMING COVERAGE AREAS Incoming In-country Calls to Calls to calls calls CAN/U.S. international destinations Send Receive SMS SMS n/a 1 $2.00 $1.50 $2.00 $3.50 2 $3.00 $2.50 $3.00 $4.50 3 $3.50 $2.50 $3.50 $5.00 4 $4.50 $3.00 $4.50 $6.50 5 $4.50 $3.50 $4.50 $8.00 60¢ 20¢ All rates shown are per minute and in Canadian dollars. SMS may not be available in all countries. Check website for details. Afghanistan Albania Algeria Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belgium Bermuda Bosnia & Herzegovina Brazil Bulgaria Cambodia Cameroon Canada Cayman Islands Chile China Congo Dem. Rep. of Cote d’Ivoire Croatia Cyprus Czech Rep. Denmark Dominican Rep. Egypt El Salvador Estonia Finland France French Guyana Gambia Georgia Germany Ghana Greece Grenada Guadeloupe Guam Hong Kong Hungary Iceland India Indonesia Iraq Ireland Israel Italy Jamaica Jersey Jordan Kazakhstan Kenya Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg 4 4 4 4 4 1 1 4 2 2 3 1 3 3 2 4 4 4 3 3 2 2 4 1 1 4 1 4 3 3 1 1 1 4 4 3 1 2 1 3 4 1 1 1 3 4 4 1 3 1 3 1 2 3 4 2 3 3 1 4 1 GLOBAL EXPANDED ROAMING GLOBAL ROAMING ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ COUNTRY ZONE Macau Macedonia Malawi Malaysia Mali Maldives Malta Martinique Mauritius Mexico† 1 3 3 3 4 5 3 4 3 3 4 1 3 1 2 4 1 1 3 4 3 1 2 3 4 1 2 3 Moldova Monaco Morocco Netherlands Neth. Antilles New Zealand Nigeria Norway Oman Pakistan Philippines Poland Portugal Puerto Rico Romania Russia San Marino Saudi Arabia Senegal Serbia & Montenegro Seychelles Sierra Leone Singapore Slovak Rep. South Africa South Korea Spain Sri Lanka St Lucia St Barthelemy St Vincent St Martin Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Togo Tunisia Turkey Turkmenistan Uganda UK Ukraine U.S. U.S. Virgin Is. Uzbekistan Vatican City Venezuela† 5 3 2 2 3 2 1 4 3 4 3 3 1 1 3 1 5 4 1 4 2 2 5 3 1 4 2 5 1 3 Vietnam 3 West Indies (Fr.) 4 Yemen 3 Zambia 4 dialing while roaming with your TELUS Mobility PCS phone GLOBAL EXPANDED ROAMING GLOBAL ROAMING ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ †Calls made within these countries will be subject to additional charges for long distance calls made within the same country. DIALING INSTRUCTIONS Calls within an international country Dial the area code (if applicable) + local number Calls from an international country to Canada or the U.S. Dial the international access code + 1 + area code + phone number Calls between international countries Dial the international access code + country code + area code + phone number China, Mexico, New Zealand, Venezuela 00 Hong Kong, South Korea 001 Taiwan 002 Bermuda, Dominican Republic, Puerto Rico, U.S. Virgin Islands, Bahamas, Guam 011 dialing while roaming with your World Phone or Global Roaming Card ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ LOCATION international access codes LOCATION DIALING INSTRUCTIONS Calls within an international country Dial the area code (if applicable) + local number Calls from an international country to Canada or the U.S. Press and hold 0 to display the “+” symbol, then dial 1 + area code + phone number Calls between international countries Press and hold 0 to display the “+” symbol, then dial the country code + area code + phone number To send a text message, please follow the same instructions as above. ✂ where can you roam?