TELUS Mobility global roaming User guide

features
before you leave
voice mail
using a TELUS Mobility PCS phone
Make sure to set up your voice mail before you leave Canada.
Call Client Care at *611 or 1-866-558-2273 to activate international
dialling on your TELUS Mobility account. A credit check may apply.
To access your voice mail from an international destination:
To update your global roaming list and ensure your phone can
roam in all our global roaming coverage areas:
Global roaming coverage area: dial your own number using the
international dialing instructions
1. Dial *22803 from your mobile phone
2. Choose your preferred language (1=English, 2=French)
3. Choose 2 for software upgrade
Expanded global roaming coverage area: press and hold 1
or call +1-519-239-6245
Local airtime and long distance charges may apply for voice mail
deposits and retrievals. Voice mail notification services may not be
available in all service areas while roaming internationally.
You must be within one of the following coverage areas to update
your phone or device: British Columbia, Alberta, Saskatchewan,
Manitoba, Ontario, Quebec, Nova Scotia.
call forwarding
using a TELUS Mobility World Phone
Calls can only be forwarded to Canadian phone numbers.
Charges will apply.
If you have already activated your World Phone, simply pack your
phone and enjoy your trip.
caller ID
using a TELUS Mobility Global
Roaming Card4
Your phone may not display the incoming number while travelling
outside of Canada and the U.S., even if you subscribe to caller ID.
If you have purchased a Global Roaming Card to use with a GSM
phone, call Client Care at *611 or 1-866-558-2273 to activate
global roaming on your TELUS Mobility account. A credit check
may apply.
Global Roaming Card PIN
Your Global Roaming Card PIN is an optional security feature
that allows you to limit access to your address book, information
and calling functionality when roaming in expanded global roaming
coverage areas.
Don’t forget to insert your card into your GSM phone prior
to use. To rent a GSM phone before leaving Canada,
please call 1-800-337-3155.
For information on how to set up your Global Roaming Card PIN
visit telusmobility.com/globalroaming
plan ahead
Before you travel, check out the latest news about coverage,
prices and available networks in the countries you plan to visit.
Log on to telusmobility.com/globalroaming for details.
Be sure to pack your charger and international travel plug
adaptor(s). Log on to telusmobility.com/globalroaming to find
out which adaptors work in which countries.
need more?
Visit telusmobility.com/globalroaming for:
Troubleshooting tips
An up-to-date list of countries where you can roam
Rental services for countries not listed
More information on global roaming
arriving at your destination
global
roaming
using a TELUS Mobility PCS phone
Your phone will automatically connect to a local partner PCS network
(if available) when you roam internationally.
using a TELUS Mobility World Phone
When travelling between countries with different networks, you may
need to change your Phone Mode setting according to the network:
1. Select Menu
2. Select Settings
3. Select Phone Mode
4. Choose either CDMA (for global roaming coverage areas)
or GSM (for expanded global roaming coverage areas)
using a TELUS Mobility Global
Roaming Card
Your phone will automatically connect to a local partner GSM
network when you roam internationally.
how to reach us
To call Client Care from outside Canada or the U.S.:
Global roaming coverage area: dial the international access
code, then dial 1 and the Client Care number for your home
province.3
Expanded global roaming coverage area: press and hold 0 to
display the “+” symbol, then dial 1 and the Client Care number
for your home province
Prices are subject to change without notice. Taxes are extra.
1 Pay & Talk services are only available in Canada.
2 Not available on Motorola V2267, P8167, V120X, T731c; Samsung 8580, M100; Sanyo 4000, 4500, 5000 & 6000.
CLIENT CARE NUMBERS
British Columbia and Alberta
3 International airtime and long distance charges apply.
4 The Global Roaming Card must be used in conjunction with a GSM phone. GSM phones used with the Global Roaming
Card must work on the 900/1800 MHz band and must be unlocked for use on any network.
403-387-5825
This feature is available on digital phones and only in TELUS Mobility’s digital service areas.
416-279-2532
✂
Saskatchewan, Manitoba, Ontario,
Quebec, Nova Scotia, New Brunswick,
Newfoundland and PEI
®
NGLOBROAMCOL1E
11/05 Printed in Canada.
© 2005 TELUS Mobility.
®
global roaming countries
COUNTRY
ZONE
Keeping in touch wherever you travel is
easy with TELUS Mobility global roaming.1
Not only can you roam across Canada
and the U.S., but now you can take your
TELUS Mobility service anywhere in the
world using our Global Roaming Card or
World Phone. For more information on our
Global Roaming Service, visit your nearest
TELUS Mobility retail location or log on
to telusmobility.com/globalroaming
TELUS MOBILITY
ROAMING OPTIONS
PCS Phone
Global Roaming Card
World Phone
roaming with your PCS phone in global
roaming coverage areas2
If you are a TELUS Mobility PCS client travelling to the U.S., you
can enjoy your TELUS Mobility PCS phone using our roaming
partners. Your U.S. roaming rate depends on the TELUS Mobility
rate plan you select.
You can also roam with your PCS phone in many other countries,
including Hong Kong, China, South Korea, New Zealand and
Mexico. We are adding new countries to our PCS roaming list
all the time. See the chart below for roaming rates, or visit
telusmobility.com/globalroaming for a list of roaming countries.
GLOBAL ROAMING RATES
Coverage
Areas
Incoming
calls
Canada &
U.S.
Outside
Canada &
U.S.
In-country Calls to
Calls to
Send Receive
calls
CAN/U.S. international SMS SMS
destinations
varies depending on your rate plan
99¢ +
international
long distance
99¢
All rates shown are per minute and in U.S. dollars.
$1.49
99¢ +
international
long distance
EXPANDED GLOBAL
ROAMING COVERAGE AREAS
✔
✔
✔
✔
roaming with your World Phone or
Global Roaming Card in expanded roaming
coverage areas
If you are a TELUS Mobility PCS client travelling outside Canada and
the U.S. and want to roam in the expanded global roaming coverage
area, you have two options:
Purchase a TELUS Mobility World Phone
Purchase a Global Roaming Card to be used with a GSM
international phone
In both cases you can roam in more than 120 countries while
maintaining your regular phone number. Roaming rates vary
depending on the country you are in. Please see the global roaming
countries list to identify each country zone and related roaming rate.
EXPANDED GLOBAL ROAMING RATES
Zone
n/a
GLOBAL ROAMING
COVERAGE AREAS
Incoming In-country Calls to
Calls to
calls
calls
CAN/U.S. international
destinations
Send Receive
SMS
SMS
n/a
1
$2.00
$1.50
$2.00
$3.50
2
$3.00
$2.50
$3.00
$4.50
3
$3.50
$2.50
$3.50
$5.00
4
$4.50
$3.00
$4.50
$6.50
5
$4.50
$3.50
$4.50
$8.00
60¢
20¢
All rates shown are per minute and in Canadian dollars. SMS may not be available in all countries.
Check website for details.
Afghanistan
Albania
Algeria
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belgium
Bermuda
Bosnia &
Herzegovina
Brazil
Bulgaria
Cambodia
Cameroon
Canada
Cayman Islands
Chile
China
Congo
Dem. Rep. of
Cote d’Ivoire
Croatia
Cyprus
Czech Rep.
Denmark
Dominican Rep.
Egypt
El Salvador
Estonia
Finland
France
French Guyana
Gambia
Georgia
Germany
Ghana
Greece
Grenada
Guadeloupe
Guam
Hong Kong
Hungary
Iceland
India
Indonesia
Iraq
Ireland
Israel
Italy
Jamaica
Jersey
Jordan
Kazakhstan
Kenya
Kuwait
Latvia
Lebanon
Liechtenstein
Lithuania
Luxembourg
4
4
4
4
4
1
1
4
2
2
3
1
3
3
2
4
4
4
3
3
2
2
4
1
1
4
1
4
3
3
1
1
1
4
4
3
1
2
1
3
4
1
1
1
3
4
4
1
3
1
3
1
2
3
4
2
3
3
1
4
1
GLOBAL EXPANDED
ROAMING GLOBAL
ROAMING
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
COUNTRY
ZONE
Macau
Macedonia
Malawi
Malaysia
Mali
Maldives
Malta
Martinique
Mauritius
Mexico†
1
3
3
3
4
5
3
4
3
3
4
1
3
1
2
4
1
1
3
4
3
1
2
3
4
1
2
3
Moldova
Monaco
Morocco
Netherlands
Neth. Antilles
New Zealand
Nigeria
Norway
Oman
Pakistan
Philippines
Poland
Portugal
Puerto Rico
Romania
Russia
San Marino
Saudi Arabia
Senegal
Serbia &
Montenegro
Seychelles
Sierra Leone
Singapore
Slovak Rep.
South Africa
South Korea
Spain
Sri Lanka
St Lucia
St Barthelemy
St Vincent
St Martin
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tunisia
Turkey
Turkmenistan
Uganda
UK
Ukraine
U.S.
U.S. Virgin Is.
Uzbekistan
Vatican City
Venezuela†
5
3
2
2
3
2
1
4
3
4
3
3
1
1
3
1
5
4
1
4
2
2
5
3
1
4
2
5
1
3
Vietnam
3
West Indies (Fr.) 4
Yemen
3
Zambia
4
dialing while roaming
with your TELUS Mobility
PCS phone
GLOBAL EXPANDED
ROAMING GLOBAL
ROAMING
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
†Calls made within these countries will be subject to additional charges for long distance calls made within
the same country.
DIALING INSTRUCTIONS
Calls within an
international country
Dial the area code (if applicable)
+ local number
Calls from an international
country to Canada or the U.S.
Dial the international access code
+ 1 + area code + phone number
Calls between
international countries
Dial the international access code
+ country code + area code
+ phone number
China, Mexico, New Zealand,
Venezuela
00
Hong Kong, South Korea
001
Taiwan
002
Bermuda, Dominican Republic,
Puerto Rico, U.S. Virgin Islands,
Bahamas, Guam
011
dialing while roaming with
your World Phone or
Global Roaming Card
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
✓
LOCATION
international access codes
LOCATION
DIALING INSTRUCTIONS
Calls within an
international country
Dial the area code (if applicable)
+ local number
Calls from an international
country to Canada or the U.S.
Press and hold 0 to display the
“+” symbol, then dial 1 + area code
+ phone number
Calls between
international countries
Press and hold 0 to display the
“+” symbol, then dial the country
code + area code + phone number
To send a text message, please follow the same instructions as above.
✂
where can you roam?