Comm Partners connect | Polycom 550 | Polycom RealPresence Group 550 System, Version 4.0.1.1 Release

Release Notes
Polycom® RealPresence® Group 550 System, Version 4.0.1.1
Polycom is pleased to announce the first release of the Polycom®
RealPresence® Group 550 system.
The Polycom RealPresence Group 550 system is a cutting-edge visual
collaboration tool that provides high-quality video and sound. The system uses
the most up-to-date video communications technology to deliver the most
natural video-conferencing experience.
This document provides the latest information about version 4.0.1.1 of the
Polycom RealPresence Group 550 system. For more information about setting
up and using the RealPresence Group 550 system, refer to the documents on
the product pages at support.polycom.com.
Overview
For a new level of clarity and realism, the RealPresence Group 550 system
supports up to 1080p with 60 frames per second for people or content. You can
pair the system with the Polycom EagleEye Director or the Polycom Touch
Control to turn it into an even more powerful room-based video system.
The RealPresence Group 550 system ships with an EagleEye III camera, a
RealPresence Group Microphone Array, and a RealPresence Group Remote
Control.
January 2013
3725-69985-001/A
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
You can configure most administrator settings in the system’s web interface.
Users can access calling functions by using the remote control and
user-friendly onscreen menus.
Feature Overview
The RealPresence Group 550 system provides the following features:
•
Polycom SmartPairing™ technology to enable call control from an Apple
iPad device running Polycom RealPresence Mobile version 2.0 and later
•
Diagnostic tests for testing system monitors, and audio and video
hardware
•
API support for a broadcast beacon to an AMX NetLinx central controller
•
Enhanced local user interface and web user interface for better user
experience
•
Support for 1080p 60 people video output and 1080p 60 content output;
however, not at the same time
•
Support for three monitors to display remote people video, local people
video, and content video output
•
Serial Digital Interface (SDI) I/O interfaces for extended cabling distance
•
Dual-camera support using the HDCI and SDI interfaces for 1080 p60
people video input
•
RealPresence Group Remote Control for easy local user interface
navigation
•
Support for 6 Mbps call rate
•
Ability to host six-party multipoint calls
•
Two Polycom microphones cascading
Polycom SmartPairing™ Technology
SmartPairing in automatic mode enables you to detect and pair a
RealPresence Group system from the RealPresence Mobile application,
version 2.1 and later, running on an Apple iPad device. After you pair the
RealPresence Mobile application and the RealPresence Group system, you
can use the RealPresence Mobile application to perform two basic functions:
2
•
Use the iPad as a remote control for the RealPresence Group system.
•
Swipe the iPad to transfer a call from the RealPresence Mobile application
to the RealPresence Group system.
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Use Telnet on a computer connected to the LAN to enable SmartPairing on the
RealPresence Group system. Send the API commands to the Polycom
RealPresence Group system through telnet port 24.
To enable SmartPairing:
1
On the computer, start a Telnet session using the Polycom RealPresence
Group system IP address and port number, for example,
telnet 10.11.12.13 24.
2
Enter the following to determine the current status of SmartPairing:
systemsetting get uspairingenabled
3
If SmartPairing is disabled or is in Manual mode, enter the following to
enable SmartPairing in automatic mode:
systemsetting uspairingenabled Auto
Automatic SmartPairing is enabled.
The following table lists the parameters available for use with the
uspairingenabled command.
Parameter
Description
Disabled
Disables SmartPairing in automatic mode. You can still enter the IP address and admin
password in the RealPresence Mobile application to pair with the system.
Manual
Enables SmartPairing in manual mode. You must enter the admin password in the
RealPresence Mobile application to pair with the system.
Auto
Enables a RealPresence Mobile application to automatically detect and pair with the system
when in range. The application automatically unpairs when out of range.
get
Returns the current SmartPairing setting.
When the RealPresence Group system is asleep, it must continue to send a
signal to the connected monitor in order for the automatic SmartPairing feature
to work. By default, the RealPresence Group system does not send a signal
when it goes to sleep.
To ensure automatic SmartPairing will work even when the RealPresence
Group system is asleep, configure the system to send a black signal to the
monitor when it goes to sleep. This setting is accessible in the Web interface
under Admin Settings > Audio/Video > Sleep > Display.
SmartPairing in automatic mode is supported on iPad with RealPresence
Mobile application software version 2.1 or later. For more information on
SmartPairing, refer to the Polycom RealPresence Mobile documentation at
support.polycom.com.
Polycom, Inc.
3
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Diagnostic Features
The following diagnostic tests are available from the local interface:
•
Use the Color Bars test to verify that system monitors are adjusted
correctly.
•
Use the Near End Loop test to check the functionality of internal video and
audio hardware, as well as external microphones, speakers, cameras, and
monitors.
Broadcast Beacon to AMX NetLinx
The API command amxdd enables or disables a broadcast beacon to an AMX
NetLinx central controller.
The beacon is part of the AMX Device Discovery protocol that defines the
connection methods and data interactions required to dynamically join a
Polycom RealPresence Group system to an AMX NetLinx central controller
using serial or IP connectivity.
For more information on this feature, refer to the Integrator’s Reference
Manual for the Polycom RealPresence Group Series at support.polycom.com.
Software Version History
Polycom RealPresence Group System Software
Software Version
Release Date
Description
4.0.1.1
December 2012
Initial release.
Polycom Touch Control Software
Software Version
Description
4.0.1 Panel software
Bug fix release. This version is compatible with
Polycom Group System software version 4.0.1.
4.0.1 Operating System
4
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Installing the Software
Procedures for installing Polycom RealPresence Group System software are
different depending on whether the system is covered by warranty or a service
plan. For more information about installing software updates, refer to Installing
Software and Options for the Polycom RealPresence Group Series and
Accessories at support.polycom.com.
Hardware and Software Compatibility
The RealPresence Group system web interface requires Windows® Internet
Explorer 9 on Windows 7, or Apple® Safari® on Mac OS® X (Lion).
RealPresence Group systems support the following components:
•
EagleEye Director with software version 2.1
•
Polycom Touch Control with software version 4.0.1
•
EagleEye II, EagleEye III, EagleEye 1080, EagleEye View, and EagleEye
HD cameras
•
RealPresence Group Microphone Array
•
Polycom HDX table microphones and ceiling microphones
•
Polycom Stereo Speaker Kit
•
Polycom SoundStation IP 7000 phone software version 4.0.3F and
BootRom version 5.0.1
Setting Up Monitors
Depending on the monitors you are using with the RealPresence Group
system, you may want to change some default settings. Before setting up your
system, review the following information to determine what changes may be
necessary.
Displaying All Pixels
Before attaching your Polycom RealPresence Group system to a TV monitor,
ensure the monitor is configured to display all available pixels. This setting,
also known as fit to screen or dot by dot, enables the entire HD image to be
displayed. The specific name of the monitor setting varies by manufacturer.
Polycom, Inc.
5
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Ensuring Monitor Availability
By default, the RealPresence Group system sends no signal when it goes to
sleep. This can result in some monitors turning off or entering standby mode.
If your monitor does not wake up when the RealPresence Group system wakes
up and reestablishes the signal, you have several options:
•
Reboot the system.
•
Turn the monitor off and on again before using the system.
•
Configure the monitor not to turn off or enter standby mode when it is not
receiving a signal.
•
Set up the RealPresence Group system to display black video, instead of
not sending a signal, when it goes to sleep.
Connecting Monitors
Be sure to power off the system before you connect monitors.
The RealPresence Group 550 system supports the use of one, two, or three
monitors.
Monitor settings
Setting
Description
Enable
Specifies the monitor’s setting:
Video Format
Resolution
6
•
Auto – This is the default setting. Specifies that the Video Format and Resolution
settings are automatically detected and disabled.
•
Manual – Enables you to select the Video Format and Resolution settings.
Resolution settings are filtered based on the Video Format you select.
Specifies the monitor’s format. The available options may vary with your monitor type:
•
HDMI
•
DVI
•
Component
•
VGA
•
SDI
Specifies the monitor resolution.
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
When you use the SDI port for video output 1, the video output is not available
during factory reset because the monitor resolution is set to 640 x 480 by
default.
Connecting a single monitor
If you use one monitor only, connect it to either of the video output 1 ports (SDI
or HDMI) according to your monitor type.
Connecting two monitors
If you use two monitors only, connect one to the video output 1 (SDI or HDMI)
port and one to the video output 2 (HDMI or VGA) port accordingly.
Connecting three monitors
To connect three monitors to the system, use one of the following
methods:
•
Polycom, Inc.
Connect one monitor to the VGA port and the other two monitors to HDMI
ports.
7
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
•
Connect each monitor to a different port as follows:
— one monitor to the VGA port
— one monitor to an HDMI port
— one monitor to the SDI port
To configure the system for use with three monitors:
1
Go to Admin Settings > Video / Audio > Monitors.
2
For Monitor 2, set Enable to Manual.
3
For Monitor 2, set Video Format to VGA.
Settings for Monitor 3 are now displayed.
4
8
For Monitor 3, set Enable to Auto.
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Video Output in Meetings
The following table shows the monitor display in all scenarios.
Call,
with Content
Call,
No Content
No Call,
with Content
No Call,
No Content
Video output 1
(SDI or HDMI 1)
Remote people
Remote people
Preset
background
image
Preset
background
image
Video output 2
(VGA)
Content
Local people
Content
Local people
Video output 3
(HDMI 2)
Local people
Local people
Local people
Local people
Mode
Video Output
Three-monitor
mode
Interoperability
For more information about using Polycom RealPresence Group systems as
part of a Polycom–partner product solution, refer to the Polycom–partner
product deployment guides available at support.polycom.com.
Video conferencing systems use a variety of algorithms to compress audio and
video. In a call between two systems, each end transmits audio and video
using algorithms supported by the other end. In some cases, a system may
transmit a different algorithm than it receives. This process occurs because
each system independently selects the optimum algorithms for a particular call,
and different products may make different selections. This process should not
affect the quality of the call.
Products Tested in This Release
Polycom RealPresence Group systems are tested extensively with a wide
range of products. The following list is not a complete inventory of compatible
equipment. It simply indicates the products that have been tested for
compatibility with this release.
Polycom strives to support any system that is standards-compliant and
investigates reports of Polycom systems that are not interoperable with other
vendor systems.
You are encouraged to upgrade all your Polycom systems with the latest
software before contacting Polycom support to ensure the issue has not
already been addressed by vendor software updates. Go to
PolycomService/support/us/support/service_policies.html to find the current
Polycom Supported Products matrix.
Polycom, Inc.
9
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Interoperable
Versions
Tested
Versions
Polycom Converged Management Application™ (CMA®)
5000
6.2.1
6.2.1
Polycom Distributed Media Application™ (DMA®) 7000
5.1
5.1
Polycom RealPresence Resource Manager
7.1
7.1
Polycom RSS™ 4000
8.0, 8.5
8.0, 8.5
Product
Management Systems and Recorders
Gatekeepers, Gateways, External MCUs, Bridges, Call Managers
Polycom MGC™
9.0.3, 9.0.4
9.0.3, 9.0.4
Polycom PathNavigator
7.0.14
7.0.14
Polycom RealPresence Collaboration Server 500, Rev A
2.4.2, 2.5.1
2.4.2, 2.5.1
Polycom RealPresence Collaboration Server 1000,
Rev A and Rev C
2.4.2, 2.5.1
2.4.2, 2.5.1
Polycom RealPresence Collaboration Server 2000/4000
(MPMx, MPM+)
7.6.1c, 7.7, 7.8
7.6.1c, 7.7, 7.8
Polycom CMA® Desktop
5.2.3
5.2.3
Polycom HDX® 9006 Rev C
3.0.5, 3.1.0
3.0.5, 3.1.0
Polycom QDX® 6000/K80
4.0.3
4.0.3
Polycom RealPresence Mobile
2.0, 2.1
2.0, 2.1
Polycom RealPresence Desktop
2.0
2.0
Polycom Telepresence m100
1.0.4
1.0.4
Polycom RealPresence Group Series 500
4.0.0
4.0.0
Polycom VSX 8000/6000
9.0.6.2
9.0.6.2
Polycom VVX® 1500
4.0.3
4.0.3
TANDBERG C20
TC3.1.1
TC3.1.1
ACME Packet Net-Net SBC
2.0
2.0
Polycom Video Border Proxy (VP) 5300 E-Series/ST-Series
11.2.26
11.2.26
Endpoints
Polycom HDX 8006/7006/7000/6000/4500
Firewall Traversal & Border Controllers
10
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Known Issues
The following table lists the known issues for version 4.0.1.1. If a workaround
is available, it is noted in the table.
This document does not include known issues for RealPresence Group
systems deployed in Avaya, Broadsoft, Microsoft, IBM, Siemens, and Cisco
environments. For information about the known issues in those environments,
refer to the Polycom deployment guides for those solutions.
Category
Issue ID
Descriptions
Workaround
Audio
VIDEO-107411
After a long press on the remote Volume
control to reduce the level to 0 (zero),
you can still hear audio from the
microphone and line-in inputs.
Increase the volume
level, and then reduce
the volume level to 0
again.
Audio
VIDEO-107128
Sometimes after completing the setup
wizard, the Polycom Microphone array is
not detected.
Disconnect and
reconnect the
microphone array cable
to the system, and then
go to the Audio
Diagnostic page to
confirm that the issue
was resolved.
Calling
VIDEO-104985
Placing a CCCP call from the Recent
Calls screen does not work.
Dial the call manually.
Calling
VIDEO-107097
If you attempt to dial a number that
includes an invalid character, and then
press Hang Up to stop the call, the
system continues trying to connect the
call.
Change the DNS.
Cameras
VIDEO-107048
When connecting an EagleEye Director
running software version 1.0 with a
RealPresence Group system, selecting a
PAL country for the Country setting in
the setup wizard may result in the
system not detecting and updating the
camera.
Disconnect and
reconnect the camera.
Polycom, Inc.
11
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Cameras
VIDEO-106849
When performing an EagleEye Director
calibration, touching Start Camera
Tracking or Stop Camera Tracking on
the Cameras screen of the Polycom
Touch Control interrupts the calibration
process and shows the room view. To
stop displaying the room view and
calibrate the camera, cancel and restart
the calibration from the web interface.
Cameras
VIDEO-106618
When changing the Country setting from
a PAL to NTSC country, or vice versa, on
a RealPresence Group system that is
attached to an EagleEye 1080 camera,
the system must be rebooted before the
change takes effect on the camera.
Cameras
VIDEO-104973
The EagleEye Director pan, tilt, zoom
(PTZ) value may reset to the default
value after the RealPresence Group
system is restarted.
Enable tracking on the
EagleEye Director
camera before restarting
the system.
Cameras
VIDEO-104971
Although the option appears in the local
and web interfaces, calibration cannot be
completed when tracking is disabled on
the EagleEye Director camera.
Do not attempt to
calibrate the camera
when tracking is
disabled.
Cameras
VIDEO-107116
To detect cameras connected by SDI on
the RealPresence Group 550 system,
connect the Visca cable before
connecting the video cable.
Do the following for the
specified cameras:
Cameras
12
VIDEO-106702
When using an EagleEye Director
camera preset with a RealPresence
Group system, if you move the camera
too quickly over a large area, the stored
PTZ information does not match the
place where the camera actually
stopped.
Workaround
•
For the Minrry SDI
camera, disconnect
and reconnect the SDI
cable. The system
returns to normal and
the CPU is
downgraded.
•
For the Sony EVI HD1
camera, disconnect
and reconnect the
power supply.
When the camera is
close to the target, move
the camera slowly.
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Cameras
Issue ID
Descriptions
Workaround
VIDEO-106701
Sometimes when a RealPresence Group
system is in a call, the Mute button
cannot be used to enable or disable
EagleEye Director tracking.
Try the call again.
Alternately, in the local
interface, enable or
disable camera tracking
from Menu > Cameras.
Connect the camera
before the system is
turned on.
VIDEO-104970
Cameras
VIDEO-107077
When connecting a camera to the
RealPresence Group system when the
system is powered up, it may take up to
30 seconds before the user can pan, tilt,
or zoom the camera after the camera is
connected to the system.
Content
VIDEO-104595
The RealPresence Group 550 system
does not support HDMI content sent
from a Blu-ray Disc player.
Content
VIDEO-105097
RealPresence Collaboration Server
2000, version 7.8, cannot receive
content sent at 1080p 30 with 4096K call
speed.
This is due to the capability of the
RealPresence Collaboration Server 2000
system, which can receive maximum
content of 1080p15.
Content
VIDEO-107090
Sometimes the RealPresence Group
system will not finish booting up when a
Lenovo T400 or W520 laptop is
connected to the VGA input.
Connect the Lenovo
T400 or W520 as a VGA
content source after the
system has booted up.
Content
VIDEO-106891
The RealPresence Group system
displays a blue screen when VGA
content is sent from a Lenovo ThinkPad
T420 laptop.
Use a different VGA
content source.
Content
VIDEO-105623
If the RealPresence Group system is
configured for HDMI content and VGA
content (with 3.5mm audio connected),
audio distortion can sometimes be
detected when switching between HDMI
content and VGA content, and vice
versa.
Connect either HDMI
content or VGA content,
but not both.
Content
VIDEO-103658
If a RealPresence Group system has
content sources connected to both the
HDMI and VGA content inputs, only the
HDMI content is sent.
Disconnect the HDMI
content input, and then
send the VGA content.
Polycom, Inc.
13
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Workaround
Content
VIDEO-106861
When VGA and HDMI content cables are
connected to your RealPresence Group
550 system at the same time and you
are showing HDMI content, if you unplug
the HDMI cable to switch to VGA
content, the system displays a blue
screen instead of the desired content.
Connect only one kind of
content cable (VGA or
HDMI) to the system at a
time.
Content
VIDEO-106892
Sometimes the RealPresence Group
system will not detect VGA content from
a Lenovo® ThinkPad® T400 or W520
laptop.
Disconnect and
reconnect the VGA
cable.
Content
VIDEO-106872
When a RealPresence Group system
has the content camera configured for
motion, is in an H.323 call using an RMX
1000, and sends content using Polycom
People+Content™ IP, the content quality
appears blurred.
Configure the content
camera for sharpness.
Content
VIDEO-105387
When connecting a VGA content source,
such as a laptop, to a RealPresence
Group 500 system, the RealPresence
Group system is sometimes unable to
synchronize with signals from the device.
Use Polycom
People+Content™ IP to
send content.
14
If you do not have access
to People+Content IP, try
the following:
•
Set the content
source to a different
resolution.
•
Verify that the
graphics card on the
content source has
up-to-date drivers.
•
Try the different
display modes
available from the
content source
operating system. The
display modes have a
variety of names,
such as Mirror,
Duplicate, Extend, or
Projector Only.
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Content
VIDEO-104043
When a RealPresence Group system is
in a multipoint call with other
RealPresence Group systems and all
systems are registered using SIP to an
Avaya 6.2 system, the RealPresence
Group system fails when attempting to
send content.
Content
VIDEO-101349
When sending content using an Apple
MacBook computer connected by a VGA
adapter not made by Apple, the
RealPresence Group system is unable to
send 1080p content.
Workaround
Send content by using
one of the following
resolutions:
•
1280x1024
•
1024x768
•
800x600
Alternately, use an Apple
VGA adapter.
Content
VIDEO-107078
Due to timing issues, with some
peripherals the RealPresence Group
system may sometimes not detect the
HDMI content source when the
RealPresence Group system is turned
on.
Disconnect and
reconnect the HDMI
content source cable.
Content
VIDEO-107126
Sometimes when you disconnect and
reconnect the HDMI or VGA content
(and 3.5mm audio) cable, the
RealPresence Group system does not
display content but audio is heard.
Wait 5 seconds between
disconnecting and
reconnecting the content
cable.
Directory
VIDEO-105467
When you perform a directory search
using a Polycom Touch Control that is
paired with a RealPresence Group
system, some search results may not
display.
Narrow the search
criteria.
Documentation
VIDEO-106648
The following parameters for the telnet
API command configdisplay are not
supported:
60hz640x480p
60hz1920x1200p
Documentation
Polycom, Inc.
VIDEO-106647
The API command
configpresentation is not
supported.
15
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Workaround
Documentation
VIDEO-105004
The Administrator’s Guide for the
Polycom RealPresence Group Series is
incorrect.
The correct information
follows:
On page 59 of Chapter 4, Microphones
and Speakers, the following lists include
incorrect information:
•
Connecting Devices to the Polycom
RealPresence Group 300 and
RealPresence Group 500 Microphone
Inputs
•
Connecting Devices to the Polycom
RealPresence Group 700 Microphone
Input
•
Polycom EagleEye
View or EagleEye
Acoustic with
microphones enabled
The lists include this final item:
•
Polycom EagleEye View or EagleEye
Director with microphones enabled
EagleEye Director should not be
included.
Interoperability:
Polycom
SoundStation
IP 7000
VIDEO-104515
When a SoundStation IP 7000 phone is
connected to a RealPresence Group
system endpoint, the SoundStation IP
7000 phone cannot place a Voice over IP
(VoIP) call.
Place the call from the
RealPresence Group
system endpoint.
Interoperability:
Polycom Touch
Control
VIDEO-106943
The RealPresence Group system does
not wake up when paired with a Polycom
Touch Control that is sending USB
content.
Wake up the
RealPresence Group
system before sending
USB content from the
Polycom Touch Control.
Interoperability:
Polycom Touch
Control
VIDEO-106548
When you attempt to pair a Polycom
Touch Control running software version
4.0.0 with a RealPresence Group system
running software version 4.0.1, the
pairing fails because the versions are not
compatible.
Ensure Polycom Touch
Control software version
4.0.1 software is installed
before trying to pair it
with a RealPresence
Group system running
software version 4.0.1.
The error message incorrectly states that
the Polycom Touch Control should be
running software version 4.0.0, instead
of stating that software version 4.0.1 is
required.
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Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Interoperability:
Polycom Touch
Control
VIDEO-105465
When a Polycom Touch Control is paired
with a RealPresence Group system that
is acting as an attendee in a CCCP call,
the RealPresence Group system cannot
be unmuted using the Polycom Touch
Control when the conference presenter
mutes and then unmutes the system.
The RealPresence Group system
attendee must mute and unmute the
system using the microphone array.
Workaround
To resolve this issue, the RealPresence
Group system must be rebooted.
Interoperability:
Radvision
VIDEO-103657
When in a mixed H.323/SIP call with a
Radvision Scopia XT1000 system, the
RealPresence Group system that
connected as an H.323 endpoint does
not transmit video.
Instead of using the
mixed protocol, place the
call using either H.323 or
SIP.
Interoperability:
Sony
VIDEO-103656
When in a point-to-point SIP call with a
Sony PCS-XG80 system, a
RealPresence Group system cannot
send content.
Instead of using the SIP
protocol, use H.323.
Interoperability:
TANDBERG
VIDEO-101003
Content does not work when a
RealPresence Group system is in a SIP
call with a TANDBERG MXP system.
Instead of using the SIP
protocol, use H.323.
Monitors
VIDEO-106862
With three monitors and two cameras
connected to your RealPresence Group
550 system and the Hang-up Button
Long Press setting configured to put the
system to sleep, when you hold the
Hang-up button to put the system to
sleep, Monitor 3 remains active.
When you press any button on the
remote control to wake up the system,
Monitors 1 and 2 cannot receive an
active signal.
Monitors
VIDEO-106869
Sometimes when the RealPresence
Group 550 system wakes up or is
rebooted, the second monitor does not
show a full-screen background.
Monitors
VIDEO-107067
When Monitor 1 is connected by HDMI,
and in the TV interface you invoke the
onscreen keyboard and press the Shift
key, Monitor 1 blinks a black screen.
Polycom, Inc.
Restart the monitor or
reboot the system.
17
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Workaround
Monitors
VIDEO-104905
When the Dual Display software option
key is installed on the RealPresence
Group 300 system and Monitor 2 is
configured for Manual rather than Auto,
only the 1080p resolution displays.
Refresh the web page
and navigate back to the
Monitor 2 page.
Multipoint
VIDEO-105032
When the RealPresence Group system
is the MCU in a multipoint call, the
system can receive content when an
endpoint sends it. However, the Call
Statistics page on both the web and local
interfaces does not indicate that the
endpoint is sending content.
Multipoint
VIDEO-104986
When a RealPresence Group system is
the MCU in a 4-way call and another
endpoint sends content, the MCU does
not display Content Call statistics for the
endpoint sending content.
Multipoint
VIDEO-101642
The RealPresence Group systems do
not support Conference on Demand.
Multipoint
VIDEO-104645
When a RealPresence Group system is
the MCU in a multipoint call with a
meeting password longer than 32
characters, endpoints cannot join the
call.
Create a meeting
password no longer than
32 characters.
People+
Content
VIDEO-106872
When a RealPresence Group system
has the content camera configured for
motion, is in an H.323 call using an RMX
1000, and sends content using Polycom
People+Content™ IP, the content quality
appears blurry.
Configure the content
camera for sharpness.
People+
Content
VIDEO-99547
The RealPresence Group systems do
not support Enterprise People+Content.
Use H.239
standards-based
People+Content.
18
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Workaround
Setup Wizard
VIDEO-105624
After the RealPresence Group system
has completed the setup wizard, the
system automatically plays audio when
in a call if an audio source is connected
to the 3.5mm audio jack.
In the web interface:
1 Go to Admin
Settings >
Audio/Video >
Audio.
2 Enable the User
3.5mm Input for
Microphone setting,
and click Save.
3 Disable the User
3.5mm Input for
Microphone setting,
and click Save.
Setup Wizard
VIDEO-107076
Sometimes when a system is going
through the setup wizard, you do not
hear "Hello" in the language selected on
the Language screen as expected.
The system is still fully functional, and
audio can be heard when placing or
receiving calls.
SIP
VIDEO-105059
When the RealPresence Group system
is configured to automatically answer
point-to-point calls and not to send a
signal if it goes to sleep, the system
shows the content incorrectly when it
answers a SIP call while asleep. Back to
Call displays in the main window and the
far-end video displays in the PIP window.
Selecting Back to Call makes the
far-end video appear in full screen.
TV Interface
VIDEO-106923
After you disconnect Camera 2 from the
RealPresence Group 550 system, the TV
interface Menu > Cameras > Select
Camera menu still displays the Camera
input 2 icon.
TV Interface
VIDEO-102925
The user layout setting is not saved after
you reboot the system or perform a
software update.
Polycom, Inc.
Configure the sleep
setting on the monitor to
Black instead of No
Video.
Alternately, disable the
auto-answer
point-to-point option on
the RealPresence Group
system.
19
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Workaround
User Interface
VIDEO-105024
If the RealPresence Group system has
Fixed Ports and NAT configured, the
Home screen on the local interface
displays the internal IP address instead
of the public IP address.
In the web interface
under Admin Settings >
Menu Settings, edit the
display options not to
show the IP address on
the Home screen of the
local interface.
User Interface
VIDEO-103377
When you enable the Automatically
Adjust People/Content Bandwidth
setting, the bandwidth for People and
Content is equally allocated.
If either people video or
content is preferred, clear
the Automatically
Adjust People/Content
Bandwidth setting.
Then, select the Quality
Preference for either
People or Content.
Web Interface
VIDEO-105552
You can change a Remote Access
Password from the web interface, but
you cannot delete it.
Delete the password in
the local interface.
Web Interface
VIDEO-104644
When you delete an entry from a group
in the web interface, the page does not
display the change.
Refresh the web page to
view the change.
Web Interface
VIDEO-103831
When you enter invalid credentials while
setting up 802.1x authentication using
the setup wizard, the RealPresence
Group system shows there is no IP
address but it does not display an error
message.
Verify that the credentials
you enter are correct.
Web Interface
VIDEO-101345
If a system is registered to a gatekeeper
that is configured with an alternate
gatekeeper, the system uses the
alternate gatekeeper. However, the
alternate gatekeeper information is not
displayed on the web interface.
Web Interface
VIDEO-103655
When you place a call from the web
interface with a SoundStation IP 7000
phone connected and configured for SIP,
the RealPresence Group system does
not display the option to place a SIP
conference call using the SoundStation
IP 7000 phone.
20
Place a call directly from
the SoundStation IP 7000
phone.
Alternately, place a SIP
or H.323 call from the
RealPresence Group
system.
Polycom, Inc.
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Category
Issue ID
Descriptions
Web Interface
VIDEO-105058
After a RealPresence Group system has
been registered to a SIP server and a
Microsoft server and then unregistered
from the SIP server, the Directory Server
page in the web interface shows that the
system is still registered to the SIP
server. This occurs even if the SIP
settings are deleted.
Web Interface
VIDEO-101351
Setting the computer display resolution
to less than recommended and the
browser display to 100% results in the
web interface only displaying a portion of
each Network screen.
Web Interface
VIDEO-106924
When you enter invalid information in
any Admin Settings > General
Settings > System Settings field, the
RealPresence Group 550 system does
not display a correct error message.
Web Interface
VIDEO-106863
In the Video Inputs administrative
settings, a confusing configuration is
displayed when you select Enable.
VIDEO-106867
Workaround
Set the computer display
to the recommended
setting or higher.
If you require a lower
than recommended
computer display setting,
adjust the browser
display setting to 75% in
order to show the entire
web interface.
Polycom Solution Support
Polycom Implementation and Maintenance services provide support for
Polycom solution components only. Additional services for supported
third-party Unified Communications (UC) environments integrated with
Polycom solutions are available from Polycom Global Services, and its
certified Partners, to help customers successfully design, deploy, optimize, and
manage Polycom visual communication within their third-party UC
environments. UC Professional Services for Microsoft® Integration is
mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft
Office Communications Server or Microsoft Lync™ Server integrations.
For additional information and details please refer to
professional_services/index.html or contact your local Polycom
representative.
Polycom, Inc.
21
Release Notes
Polycom RealPresence Group 550 System, Version 4.0.1.1
Polycom Notices
Copyright Information
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Polycom, Inc.
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The software is protected by United States copyright laws and international
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Every effort has been made to ensure that the information in this manual is
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Information in this document is subject to change without notice.
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The accompanying products may be protected by one or more U.S. and foreign
patents and/or pending patent applications held by Polycom, Inc.
22
Polycom, Inc.
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