Release Notes Polycom® RealPresence® Group 550 System, Version 220.127.116.11 Polycom is pleased to announce the first release of the Polycom® RealPresence® Group 550 system. The Polycom RealPresence Group 550 system is a cutting-edge visual collaboration tool that provides high-quality video and sound. The system uses the most up-to-date video communications technology to deliver the most natural video-conferencing experience. This document provides the latest information about version 18.104.22.168 of the Polycom RealPresence Group 550 system. For more information about setting up and using the RealPresence Group 550 system, refer to the documents on the product pages at support.polycom.com. Overview For a new level of clarity and realism, the RealPresence Group 550 system supports up to 1080p with 60 frames per second for people or content. You can pair the system with the Polycom EagleEye Director or the Polycom Touch Control to turn it into an even more powerful room-based video system. The RealPresence Group 550 system ships with an EagleEye III camera, a RealPresence Group Microphone Array, and a RealPresence Group Remote Control. January 2013 3725-69985-001/A Release Notes Polycom RealPresence Group 550 System, Version 22.214.171.124 You can configure most administrator settings in the system’s web interface. Users can access calling functions by using the remote control and user-friendly onscreen menus. Feature Overview The RealPresence Group 550 system provides the following features: • Polycom SmartPairing™ technology to enable call control from an Apple iPad device running Polycom RealPresence Mobile version 2.0 and later • Diagnostic tests for testing system monitors, and audio and video hardware • API support for a broadcast beacon to an AMX NetLinx central controller • Enhanced local user interface and web user interface for better user experience • Support for 1080p 60 people video output and 1080p 60 content output; however, not at the same time • Support for three monitors to display remote people video, local people video, and content video output • Serial Digital Interface (SDI) I/O interfaces for extended cabling distance • Dual-camera support using the HDCI and SDI interfaces for 1080 p60 people video input • RealPresence Group Remote Control for easy local user interface navigation • Support for 6 Mbps call rate • Ability to host six-party multipoint calls • Two Polycom microphones cascading Polycom SmartPairing™ Technology SmartPairing in automatic mode enables you to detect and pair a RealPresence Group system from the RealPresence Mobile application, version 2.1 and later, running on an Apple iPad device. After you pair the RealPresence Mobile application and the RealPresence Group system, you can use the RealPresence Mobile application to perform two basic functions: 2 • Use the iPad as a remote control for the RealPresence Group system. • Swipe the iPad to transfer a call from the RealPresence Mobile application to the RealPresence Group system. Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 126.96.36.199 Use Telnet on a computer connected to the LAN to enable SmartPairing on the RealPresence Group system. Send the API commands to the Polycom RealPresence Group system through telnet port 24. To enable SmartPairing: 1 On the computer, start a Telnet session using the Polycom RealPresence Group system IP address and port number, for example, telnet 10.11.12.13 24. 2 Enter the following to determine the current status of SmartPairing: systemsetting get uspairingenabled 3 If SmartPairing is disabled or is in Manual mode, enter the following to enable SmartPairing in automatic mode: systemsetting uspairingenabled Auto Automatic SmartPairing is enabled. The following table lists the parameters available for use with the uspairingenabled command. Parameter Description Disabled Disables SmartPairing in automatic mode. You can still enter the IP address and admin password in the RealPresence Mobile application to pair with the system. Manual Enables SmartPairing in manual mode. You must enter the admin password in the RealPresence Mobile application to pair with the system. Auto Enables a RealPresence Mobile application to automatically detect and pair with the system when in range. The application automatically unpairs when out of range. get Returns the current SmartPairing setting. When the RealPresence Group system is asleep, it must continue to send a signal to the connected monitor in order for the automatic SmartPairing feature to work. By default, the RealPresence Group system does not send a signal when it goes to sleep. To ensure automatic SmartPairing will work even when the RealPresence Group system is asleep, configure the system to send a black signal to the monitor when it goes to sleep. This setting is accessible in the Web interface under Admin Settings > Audio/Video > Sleep > Display. SmartPairing in automatic mode is supported on iPad with RealPresence Mobile application software version 2.1 or later. For more information on SmartPairing, refer to the Polycom RealPresence Mobile documentation at support.polycom.com. Polycom, Inc. 3 Release Notes Polycom RealPresence Group 550 System, Version 188.8.131.52 Diagnostic Features The following diagnostic tests are available from the local interface: • Use the Color Bars test to verify that system monitors are adjusted correctly. • Use the Near End Loop test to check the functionality of internal video and audio hardware, as well as external microphones, speakers, cameras, and monitors. Broadcast Beacon to AMX NetLinx The API command amxdd enables or disables a broadcast beacon to an AMX NetLinx central controller. The beacon is part of the AMX Device Discovery protocol that defines the connection methods and data interactions required to dynamically join a Polycom RealPresence Group system to an AMX NetLinx central controller using serial or IP connectivity. For more information on this feature, refer to the Integrator’s Reference Manual for the Polycom RealPresence Group Series at support.polycom.com. Software Version History Polycom RealPresence Group System Software Software Version Release Date Description 184.108.40.206 December 2012 Initial release. Polycom Touch Control Software Software Version Description 4.0.1 Panel software Bug fix release. This version is compatible with Polycom Group System software version 4.0.1. 4.0.1 Operating System 4 Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 220.127.116.11 Installing the Software Procedures for installing Polycom RealPresence Group System software are different depending on whether the system is covered by warranty or a service plan. For more information about installing software updates, refer to Installing Software and Options for the Polycom RealPresence Group Series and Accessories at support.polycom.com. Hardware and Software Compatibility The RealPresence Group system web interface requires Windows® Internet Explorer 9 on Windows 7, or Apple® Safari® on Mac OS® X (Lion). RealPresence Group systems support the following components: • EagleEye Director with software version 2.1 • Polycom Touch Control with software version 4.0.1 • EagleEye II, EagleEye III, EagleEye 1080, EagleEye View, and EagleEye HD cameras • RealPresence Group Microphone Array • Polycom HDX table microphones and ceiling microphones • Polycom Stereo Speaker Kit • Polycom SoundStation IP 7000 phone software version 4.0.3F and BootRom version 5.0.1 Setting Up Monitors Depending on the monitors you are using with the RealPresence Group system, you may want to change some default settings. Before setting up your system, review the following information to determine what changes may be necessary. Displaying All Pixels Before attaching your Polycom RealPresence Group system to a TV monitor, ensure the monitor is configured to display all available pixels. This setting, also known as fit to screen or dot by dot, enables the entire HD image to be displayed. The specific name of the monitor setting varies by manufacturer. Polycom, Inc. 5 Release Notes Polycom RealPresence Group 550 System, Version 18.104.22.168 Ensuring Monitor Availability By default, the RealPresence Group system sends no signal when it goes to sleep. This can result in some monitors turning off or entering standby mode. If your monitor does not wake up when the RealPresence Group system wakes up and reestablishes the signal, you have several options: • Reboot the system. • Turn the monitor off and on again before using the system. • Configure the monitor not to turn off or enter standby mode when it is not receiving a signal. • Set up the RealPresence Group system to display black video, instead of not sending a signal, when it goes to sleep. Connecting Monitors Be sure to power off the system before you connect monitors. The RealPresence Group 550 system supports the use of one, two, or three monitors. Monitor settings Setting Description Enable Specifies the monitor’s setting: Video Format Resolution 6 • Auto – This is the default setting. Specifies that the Video Format and Resolution settings are automatically detected and disabled. • Manual – Enables you to select the Video Format and Resolution settings. Resolution settings are filtered based on the Video Format you select. Specifies the monitor’s format. The available options may vary with your monitor type: • HDMI • DVI • Component • VGA • SDI Specifies the monitor resolution. Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 22.214.171.124 When you use the SDI port for video output 1, the video output is not available during factory reset because the monitor resolution is set to 640 x 480 by default. Connecting a single monitor If you use one monitor only, connect it to either of the video output 1 ports (SDI or HDMI) according to your monitor type. Connecting two monitors If you use two monitors only, connect one to the video output 1 (SDI or HDMI) port and one to the video output 2 (HDMI or VGA) port accordingly. Connecting three monitors To connect three monitors to the system, use one of the following methods: • Polycom, Inc. Connect one monitor to the VGA port and the other two monitors to HDMI ports. 7 Release Notes Polycom RealPresence Group 550 System, Version 126.96.36.199 • Connect each monitor to a different port as follows: — one monitor to the VGA port — one monitor to an HDMI port — one monitor to the SDI port To configure the system for use with three monitors: 1 Go to Admin Settings > Video / Audio > Monitors. 2 For Monitor 2, set Enable to Manual. 3 For Monitor 2, set Video Format to VGA. Settings for Monitor 3 are now displayed. 4 8 For Monitor 3, set Enable to Auto. Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 188.8.131.52 Video Output in Meetings The following table shows the monitor display in all scenarios. Call, with Content Call, No Content No Call, with Content No Call, No Content Video output 1 (SDI or HDMI 1) Remote people Remote people Preset background image Preset background image Video output 2 (VGA) Content Local people Content Local people Video output 3 (HDMI 2) Local people Local people Local people Local people Mode Video Output Three-monitor mode Interoperability For more information about using Polycom RealPresence Group systems as part of a Polycom–partner product solution, refer to the Polycom–partner product deployment guides available at support.polycom.com. Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call. Products Tested in This Release Polycom RealPresence Group systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment. It simply indicates the products that have been tested for compatibility with this release. Polycom strives to support any system that is standards-compliant and investigates reports of Polycom systems that are not interoperable with other vendor systems. You are encouraged to upgrade all your Polycom systems with the latest software before contacting Polycom support to ensure the issue has not already been addressed by vendor software updates. Go to PolycomService/support/us/support/service_policies.html to find the current Polycom Supported Products matrix. Polycom, Inc. 9 Release Notes Polycom RealPresence Group 550 System, Version 184.108.40.206 Interoperable Versions Tested Versions Polycom Converged Management Application™ (CMA®) 5000 6.2.1 6.2.1 Polycom Distributed Media Application™ (DMA®) 7000 5.1 5.1 Polycom RealPresence Resource Manager 7.1 7.1 Polycom RSS™ 4000 8.0, 8.5 8.0, 8.5 Product Management Systems and Recorders Gatekeepers, Gateways, External MCUs, Bridges, Call Managers Polycom MGC™ 9.0.3, 9.0.4 9.0.3, 9.0.4 Polycom PathNavigator 7.0.14 7.0.14 Polycom RealPresence Collaboration Server 500, Rev A 2.4.2, 2.5.1 2.4.2, 2.5.1 Polycom RealPresence Collaboration Server 1000, Rev A and Rev C 2.4.2, 2.5.1 2.4.2, 2.5.1 Polycom RealPresence Collaboration Server 2000/4000 (MPMx, MPM+) 7.6.1c, 7.7, 7.8 7.6.1c, 7.7, 7.8 Polycom CMA® Desktop 5.2.3 5.2.3 Polycom HDX® 9006 Rev C 3.0.5, 3.1.0 3.0.5, 3.1.0 Polycom QDX® 6000/K80 4.0.3 4.0.3 Polycom RealPresence Mobile 2.0, 2.1 2.0, 2.1 Polycom RealPresence Desktop 2.0 2.0 Polycom Telepresence m100 1.0.4 1.0.4 Polycom RealPresence Group Series 500 4.0.0 4.0.0 Polycom VSX 8000/6000 220.127.116.11 18.104.22.168 Polycom VVX® 1500 4.0.3 4.0.3 TANDBERG C20 TC3.1.1 TC3.1.1 ACME Packet Net-Net SBC 2.0 2.0 Polycom Video Border Proxy (VP) 5300 E-Series/ST-Series 11.2.26 11.2.26 Endpoints Polycom HDX 8006/7006/7000/6000/4500 Firewall Traversal & Border Controllers 10 Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 22.214.171.124 Known Issues The following table lists the known issues for version 126.96.36.199. If a workaround is available, it is noted in the table. This document does not include known issues for RealPresence Group systems deployed in Avaya, Broadsoft, Microsoft, IBM, Siemens, and Cisco environments. For information about the known issues in those environments, refer to the Polycom deployment guides for those solutions. Category Issue ID Descriptions Workaround Audio VIDEO-107411 After a long press on the remote Volume control to reduce the level to 0 (zero), you can still hear audio from the microphone and line-in inputs. Increase the volume level, and then reduce the volume level to 0 again. Audio VIDEO-107128 Sometimes after completing the setup wizard, the Polycom Microphone array is not detected. Disconnect and reconnect the microphone array cable to the system, and then go to the Audio Diagnostic page to confirm that the issue was resolved. Calling VIDEO-104985 Placing a CCCP call from the Recent Calls screen does not work. Dial the call manually. Calling VIDEO-107097 If you attempt to dial a number that includes an invalid character, and then press Hang Up to stop the call, the system continues trying to connect the call. Change the DNS. Cameras VIDEO-107048 When connecting an EagleEye Director running software version 1.0 with a RealPresence Group system, selecting a PAL country for the Country setting in the setup wizard may result in the system not detecting and updating the camera. Disconnect and reconnect the camera. Polycom, Inc. 11 Release Notes Polycom RealPresence Group 550 System, Version 188.8.131.52 Category Issue ID Descriptions Cameras VIDEO-106849 When performing an EagleEye Director calibration, touching Start Camera Tracking or Stop Camera Tracking on the Cameras screen of the Polycom Touch Control interrupts the calibration process and shows the room view. To stop displaying the room view and calibrate the camera, cancel and restart the calibration from the web interface. Cameras VIDEO-106618 When changing the Country setting from a PAL to NTSC country, or vice versa, on a RealPresence Group system that is attached to an EagleEye 1080 camera, the system must be rebooted before the change takes effect on the camera. Cameras VIDEO-104973 The EagleEye Director pan, tilt, zoom (PTZ) value may reset to the default value after the RealPresence Group system is restarted. Enable tracking on the EagleEye Director camera before restarting the system. Cameras VIDEO-104971 Although the option appears in the local and web interfaces, calibration cannot be completed when tracking is disabled on the EagleEye Director camera. Do not attempt to calibrate the camera when tracking is disabled. Cameras VIDEO-107116 To detect cameras connected by SDI on the RealPresence Group 550 system, connect the Visca cable before connecting the video cable. Do the following for the specified cameras: Cameras 12 VIDEO-106702 When using an EagleEye Director camera preset with a RealPresence Group system, if you move the camera too quickly over a large area, the stored PTZ information does not match the place where the camera actually stopped. Workaround • For the Minrry SDI camera, disconnect and reconnect the SDI cable. The system returns to normal and the CPU is downgraded. • For the Sony EVI HD1 camera, disconnect and reconnect the power supply. When the camera is close to the target, move the camera slowly. Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 184.108.40.206 Category Cameras Issue ID Descriptions Workaround VIDEO-106701 Sometimes when a RealPresence Group system is in a call, the Mute button cannot be used to enable or disable EagleEye Director tracking. Try the call again. Alternately, in the local interface, enable or disable camera tracking from Menu > Cameras. Connect the camera before the system is turned on. VIDEO-104970 Cameras VIDEO-107077 When connecting a camera to the RealPresence Group system when the system is powered up, it may take up to 30 seconds before the user can pan, tilt, or zoom the camera after the camera is connected to the system. Content VIDEO-104595 The RealPresence Group 550 system does not support HDMI content sent from a Blu-ray Disc player. Content VIDEO-105097 RealPresence Collaboration Server 2000, version 7.8, cannot receive content sent at 1080p 30 with 4096K call speed. This is due to the capability of the RealPresence Collaboration Server 2000 system, which can receive maximum content of 1080p15. Content VIDEO-107090 Sometimes the RealPresence Group system will not finish booting up when a Lenovo T400 or W520 laptop is connected to the VGA input. Connect the Lenovo T400 or W520 as a VGA content source after the system has booted up. Content VIDEO-106891 The RealPresence Group system displays a blue screen when VGA content is sent from a Lenovo ThinkPad T420 laptop. Use a different VGA content source. Content VIDEO-105623 If the RealPresence Group system is configured for HDMI content and VGA content (with 3.5mm audio connected), audio distortion can sometimes be detected when switching between HDMI content and VGA content, and vice versa. Connect either HDMI content or VGA content, but not both. Content VIDEO-103658 If a RealPresence Group system has content sources connected to both the HDMI and VGA content inputs, only the HDMI content is sent. Disconnect the HDMI content input, and then send the VGA content. Polycom, Inc. 13 Release Notes Polycom RealPresence Group 550 System, Version 220.127.116.11 Category Issue ID Descriptions Workaround Content VIDEO-106861 When VGA and HDMI content cables are connected to your RealPresence Group 550 system at the same time and you are showing HDMI content, if you unplug the HDMI cable to switch to VGA content, the system displays a blue screen instead of the desired content. Connect only one kind of content cable (VGA or HDMI) to the system at a time. Content VIDEO-106892 Sometimes the RealPresence Group system will not detect VGA content from a Lenovo® ThinkPad® T400 or W520 laptop. Disconnect and reconnect the VGA cable. Content VIDEO-106872 When a RealPresence Group system has the content camera configured for motion, is in an H.323 call using an RMX 1000, and sends content using Polycom People+Content™ IP, the content quality appears blurred. Configure the content camera for sharpness. Content VIDEO-105387 When connecting a VGA content source, such as a laptop, to a RealPresence Group 500 system, the RealPresence Group system is sometimes unable to synchronize with signals from the device. Use Polycom People+Content™ IP to send content. 14 If you do not have access to People+Content IP, try the following: • Set the content source to a different resolution. • Verify that the graphics card on the content source has up-to-date drivers. • Try the different display modes available from the content source operating system. The display modes have a variety of names, such as Mirror, Duplicate, Extend, or Projector Only. Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 18.104.22.168 Category Issue ID Descriptions Content VIDEO-104043 When a RealPresence Group system is in a multipoint call with other RealPresence Group systems and all systems are registered using SIP to an Avaya 6.2 system, the RealPresence Group system fails when attempting to send content. Content VIDEO-101349 When sending content using an Apple MacBook computer connected by a VGA adapter not made by Apple, the RealPresence Group system is unable to send 1080p content. Workaround Send content by using one of the following resolutions: • 1280x1024 • 1024x768 • 800x600 Alternately, use an Apple VGA adapter. Content VIDEO-107078 Due to timing issues, with some peripherals the RealPresence Group system may sometimes not detect the HDMI content source when the RealPresence Group system is turned on. Disconnect and reconnect the HDMI content source cable. Content VIDEO-107126 Sometimes when you disconnect and reconnect the HDMI or VGA content (and 3.5mm audio) cable, the RealPresence Group system does not display content but audio is heard. Wait 5 seconds between disconnecting and reconnecting the content cable. Directory VIDEO-105467 When you perform a directory search using a Polycom Touch Control that is paired with a RealPresence Group system, some search results may not display. Narrow the search criteria. Documentation VIDEO-106648 The following parameters for the telnet API command configdisplay are not supported: 60hz640x480p 60hz1920x1200p Documentation Polycom, Inc. VIDEO-106647 The API command configpresentation is not supported. 15 Release Notes Polycom RealPresence Group 550 System, Version 22.214.171.124 Category Issue ID Descriptions Workaround Documentation VIDEO-105004 The Administrator’s Guide for the Polycom RealPresence Group Series is incorrect. The correct information follows: On page 59 of Chapter 4, Microphones and Speakers, the following lists include incorrect information: • Connecting Devices to the Polycom RealPresence Group 300 and RealPresence Group 500 Microphone Inputs • Connecting Devices to the Polycom RealPresence Group 700 Microphone Input • Polycom EagleEye View or EagleEye Acoustic with microphones enabled The lists include this final item: • Polycom EagleEye View or EagleEye Director with microphones enabled EagleEye Director should not be included. Interoperability: Polycom SoundStation IP 7000 VIDEO-104515 When a SoundStation IP 7000 phone is connected to a RealPresence Group system endpoint, the SoundStation IP 7000 phone cannot place a Voice over IP (VoIP) call. Place the call from the RealPresence Group system endpoint. Interoperability: Polycom Touch Control VIDEO-106943 The RealPresence Group system does not wake up when paired with a Polycom Touch Control that is sending USB content. Wake up the RealPresence Group system before sending USB content from the Polycom Touch Control. Interoperability: Polycom Touch Control VIDEO-106548 When you attempt to pair a Polycom Touch Control running software version 4.0.0 with a RealPresence Group system running software version 4.0.1, the pairing fails because the versions are not compatible. Ensure Polycom Touch Control software version 4.0.1 software is installed before trying to pair it with a RealPresence Group system running software version 4.0.1. The error message incorrectly states that the Polycom Touch Control should be running software version 4.0.0, instead of stating that software version 4.0.1 is required. 16 Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 126.96.36.199 Category Issue ID Descriptions Interoperability: Polycom Touch Control VIDEO-105465 When a Polycom Touch Control is paired with a RealPresence Group system that is acting as an attendee in a CCCP call, the RealPresence Group system cannot be unmuted using the Polycom Touch Control when the conference presenter mutes and then unmutes the system. The RealPresence Group system attendee must mute and unmute the system using the microphone array. Workaround To resolve this issue, the RealPresence Group system must be rebooted. Interoperability: Radvision VIDEO-103657 When in a mixed H.323/SIP call with a Radvision Scopia XT1000 system, the RealPresence Group system that connected as an H.323 endpoint does not transmit video. Instead of using the mixed protocol, place the call using either H.323 or SIP. Interoperability: Sony VIDEO-103656 When in a point-to-point SIP call with a Sony PCS-XG80 system, a RealPresence Group system cannot send content. Instead of using the SIP protocol, use H.323. Interoperability: TANDBERG VIDEO-101003 Content does not work when a RealPresence Group system is in a SIP call with a TANDBERG MXP system. Instead of using the SIP protocol, use H.323. Monitors VIDEO-106862 With three monitors and two cameras connected to your RealPresence Group 550 system and the Hang-up Button Long Press setting configured to put the system to sleep, when you hold the Hang-up button to put the system to sleep, Monitor 3 remains active. When you press any button on the remote control to wake up the system, Monitors 1 and 2 cannot receive an active signal. Monitors VIDEO-106869 Sometimes when the RealPresence Group 550 system wakes up or is rebooted, the second monitor does not show a full-screen background. Monitors VIDEO-107067 When Monitor 1 is connected by HDMI, and in the TV interface you invoke the onscreen keyboard and press the Shift key, Monitor 1 blinks a black screen. Polycom, Inc. Restart the monitor or reboot the system. 17 Release Notes Polycom RealPresence Group 550 System, Version 188.8.131.52 Category Issue ID Descriptions Workaround Monitors VIDEO-104905 When the Dual Display software option key is installed on the RealPresence Group 300 system and Monitor 2 is configured for Manual rather than Auto, only the 1080p resolution displays. Refresh the web page and navigate back to the Monitor 2 page. Multipoint VIDEO-105032 When the RealPresence Group system is the MCU in a multipoint call, the system can receive content when an endpoint sends it. However, the Call Statistics page on both the web and local interfaces does not indicate that the endpoint is sending content. Multipoint VIDEO-104986 When a RealPresence Group system is the MCU in a 4-way call and another endpoint sends content, the MCU does not display Content Call statistics for the endpoint sending content. Multipoint VIDEO-101642 The RealPresence Group systems do not support Conference on Demand. Multipoint VIDEO-104645 When a RealPresence Group system is the MCU in a multipoint call with a meeting password longer than 32 characters, endpoints cannot join the call. Create a meeting password no longer than 32 characters. People+ Content VIDEO-106872 When a RealPresence Group system has the content camera configured for motion, is in an H.323 call using an RMX 1000, and sends content using Polycom People+Content™ IP, the content quality appears blurry. Configure the content camera for sharpness. People+ Content VIDEO-99547 The RealPresence Group systems do not support Enterprise People+Content. Use H.239 standards-based People+Content. 18 Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 184.108.40.206 Category Issue ID Descriptions Workaround Setup Wizard VIDEO-105624 After the RealPresence Group system has completed the setup wizard, the system automatically plays audio when in a call if an audio source is connected to the 3.5mm audio jack. In the web interface: 1 Go to Admin Settings > Audio/Video > Audio. 2 Enable the User 3.5mm Input for Microphone setting, and click Save. 3 Disable the User 3.5mm Input for Microphone setting, and click Save. Setup Wizard VIDEO-107076 Sometimes when a system is going through the setup wizard, you do not hear "Hello" in the language selected on the Language screen as expected. The system is still fully functional, and audio can be heard when placing or receiving calls. SIP VIDEO-105059 When the RealPresence Group system is configured to automatically answer point-to-point calls and not to send a signal if it goes to sleep, the system shows the content incorrectly when it answers a SIP call while asleep. Back to Call displays in the main window and the far-end video displays in the PIP window. Selecting Back to Call makes the far-end video appear in full screen. TV Interface VIDEO-106923 After you disconnect Camera 2 from the RealPresence Group 550 system, the TV interface Menu > Cameras > Select Camera menu still displays the Camera input 2 icon. TV Interface VIDEO-102925 The user layout setting is not saved after you reboot the system or perform a software update. Polycom, Inc. Configure the sleep setting on the monitor to Black instead of No Video. Alternately, disable the auto-answer point-to-point option on the RealPresence Group system. 19 Release Notes Polycom RealPresence Group 550 System, Version 220.127.116.11 Category Issue ID Descriptions Workaround User Interface VIDEO-105024 If the RealPresence Group system has Fixed Ports and NAT configured, the Home screen on the local interface displays the internal IP address instead of the public IP address. In the web interface under Admin Settings > Menu Settings, edit the display options not to show the IP address on the Home screen of the local interface. User Interface VIDEO-103377 When you enable the Automatically Adjust People/Content Bandwidth setting, the bandwidth for People and Content is equally allocated. If either people video or content is preferred, clear the Automatically Adjust People/Content Bandwidth setting. Then, select the Quality Preference for either People or Content. Web Interface VIDEO-105552 You can change a Remote Access Password from the web interface, but you cannot delete it. Delete the password in the local interface. Web Interface VIDEO-104644 When you delete an entry from a group in the web interface, the page does not display the change. Refresh the web page to view the change. Web Interface VIDEO-103831 When you enter invalid credentials while setting up 802.1x authentication using the setup wizard, the RealPresence Group system shows there is no IP address but it does not display an error message. Verify that the credentials you enter are correct. Web Interface VIDEO-101345 If a system is registered to a gatekeeper that is configured with an alternate gatekeeper, the system uses the alternate gatekeeper. However, the alternate gatekeeper information is not displayed on the web interface. Web Interface VIDEO-103655 When you place a call from the web interface with a SoundStation IP 7000 phone connected and configured for SIP, the RealPresence Group system does not display the option to place a SIP conference call using the SoundStation IP 7000 phone. 20 Place a call directly from the SoundStation IP 7000 phone. Alternately, place a SIP or H.323 call from the RealPresence Group system. Polycom, Inc. Release Notes Polycom RealPresence Group 550 System, Version 18.104.22.168 Category Issue ID Descriptions Web Interface VIDEO-105058 After a RealPresence Group system has been registered to a SIP server and a Microsoft server and then unregistered from the SIP server, the Directory Server page in the web interface shows that the system is still registered to the SIP server. This occurs even if the SIP settings are deleted. Web Interface VIDEO-101351 Setting the computer display resolution to less than recommended and the browser display to 100% results in the web interface only displaying a portion of each Network screen. Web Interface VIDEO-106924 When you enter invalid information in any Admin Settings > General Settings > System Settings field, the RealPresence Group 550 system does not display a correct error message. Web Interface VIDEO-106863 In the Video Inputs administrative settings, a confusing configuration is displayed when you select Enable. VIDEO-106867 Workaround Set the computer display to the recommended setting or higher. If you require a lower than recommended computer display setting, adjust the browser display setting to 75% in order to show the entire web interface. Polycom Solution Support Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party UC environments. UC Professional Services for Microsoft® Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server or Microsoft Lync™ Server integrations. For additional information and details please refer to professional_services/index.html or contact your local Polycom representative. Polycom, Inc. 21 Release Notes Polycom RealPresence Group 550 System, Version 22.214.171.124 Polycom Notices Copyright Information © 2013 Polycom, Inc. All rights reserved. Polycom, Inc. 6001 America Center Drive San Jose, CA 95002 USA No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating into another language or format. As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change without notice. Trademark Information POLYCOM® and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United States and various other countries. All other trademarks are the property of their respective owners. Patent Information The accompanying products may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. 22 Polycom, Inc.