COMPRO | IP50 - QUICK | Installation guide | COMPRO IP50 - QUICK Installation guide

COMPRO IP50 - QUICK Installation guide
VideoMate IP50/50W
Network Camera
Installation Guide
Compro Technology, Inc.
Table of Contents
IP50 / 50W Network Camera Hardware Layout ............................ 3
Assembly and Disassembly ..................................................... 4
Mounting: ............................................................................. 5
Cable Connections: ................................................................ 5
Wireless Connection ............................................................... 6
IP50(W) Digital I/O Connector Block ........................................ 6
Software Installation ................................................................ 8
Using the IP Camera ...............................................................16
Web Browser Access (Internet Explorer) .................................17
The Internet Setting .............................................................20
Access the IP Camera via 3GPP Mobile Phone: .........................21
Start ComproView: ...............................................................22
Manual Installation ...............................................................25
Client for Windows Mobile 5/6 Mobile Phone: ...........................28
Resetting to the Factory Default Setting ....................................31
Troubleshooting ......................................................................32
Copyright © 2001-2009. Compro Technology, Inc. No part of this document may be copied or
reproduced in any form or by any means without the prior written consent of Compro Technology,
Compro, VideoMate, Poladyne, Play with Power, and the Compro logo are trademarks of Compro
Technology, Inc. Other names and marks are trademarks of their respective owners.
COMPRO makes no warranties with respect to this documentation and disclaims any implied
warranties of merchantability, quality, or fitness for any particular purpose. The information in
this document is subject to change without notice. COMPRO reserves the right to make revisions
to this publication without obligation to notify any person or entity of any such changes.
Compro Technology, Inc.
Tel. +886 2 2918 0169, Fax +886 2 2915 2389
4/F, No.12, Alley 6, Lane 45, Pao Shin Road Hsintein City, Taipei, Taiwan.
IP50 / 50W Network Camera Hardware Layout
Package Contents:
* Quick setup guide with software CD (ComproView Manual)
* Bracket
* DC adapter AC100V-240V in / DC12V
* Screws for ceiling mount
* LAN cable
* Wireless antenna (IP50W only)
Assembly and Disassembly
If user wants to set IP50 on the wall, please use the screws to fix the
bracket on the flat surface. After the bracket is fixed on the wall,
please try to adjust the angle to the desire position.
Cable Connections:
If user connects the IP camera on the intranet, then the same group
of user can share that IP camera to use.
1. Plug in the power adapter to camera.
2. Use the standard RJ-45 network cable to connect with the Compro
IP 50(W).
If the power cable (IP50W) and the network cable (IP50) are not
securely fastened, it could lead to unstable connection.
Wireless Connection
(IP50W only):
On the IP50W model, you also have the option of using the wireless
connection method. Please keep in mind that you can only have one
active connection only, via LAN or wireless.
If user connects the IP camera on the intranet, then the same group
of user can share that IP camera to use. Please ensure that the
wireless antenna had been securely fastened, otherwise it could lead
to unstable connection.
1. The operation of the IP50W wireless network may be interfered
should there be other 2.4GHz devices working in the vicinity, e.g.
microwave oven, digital cordless camera, etc. You may experience
slow frame rate or drops in connection; up on such situation, we
suggest that you try to move the IP camera around the area or try
to shut off other appliances.
2. Since wireless cameras cause interferences during transmission,
you may encounter erratic behaviors when there are more than
10x operating in close proximity.
3. The default wireless connection method is via 802.11g standard
and you should experience a stable connection of up to 20 meters
between the access point and the camera unit. Your wireless
performance may vary depending on the operating environment,
building material, etc.
IP50(W) Digital I/O Connector Block
The I/O connector on the back of the IP50W provides a central
interface between your home security system and various output
The two digital inputs are normally used with security sensors, e.g.
passive infrared sensor (PIR), smoke detector, door/window open
sensor, etc. This input works by detecting a change in the state, open
and closed circuit. You can check the status of the circuit by going to
the Setup > Event Setup > I/O Status.
The output port is normally used to trigger external audio or visual
indicators, e.g. sirens or strobe lights, etc.
Digital Input
Ports 1 & 2
Digital Output
Max 5VDC,
Max 24VDC, 1A
Max 125VAC,
Floating, TTL
You can only use
either the normally
open (NO) or
normally closed
(NC) at any given
Note: The above output scenario is where the siren will only sound when it the
input had been triggered. Should you wish to use the other way where the output
device is always on when it had not been triggered, please use NC.
Software Installation:
Before ComproView installation, user has to make sure the IP Camera
is connected to the network.
1. Insert the ComproView installation CD.
2. Please read the license agreement, then select “I accept the terms
of the license agreement”, and then press the “Next” button to
continue the install process.
3. Please enter the user name and the company name.
4. Depends on user’s demand to choose the “Complete” or “Custom”
selection, and then press the “Next” button to continue the install
5. If user chooses the “Complete” selection, please press the “Install”
button to start the installation.
6. If user chooses the “Custom” selection, user could choose the
specific file folder to install the program.
7. After all the setting is ready, please press the “Install” button to
start the installation.
8. After the install process completed, the ComproView system is
finished the installation.
9. Before using the IP camera, please run the included IP Camera
Utility to customize the camera to your local condition. Up on the
start of the application, you will be presented with a list of installed
IP camera on your network. Please highlight the desired IP camera
and click the “Wizard” button.
10. On page 1 of the Wizard, you can set the basic setting of the
camera, including name, time, port and frequency. Please note,
the default value should be used for the best performance. The
“Utility Frequency” represents the frequency of your local mains
11. The default setting is for the IP camera to obtain IP address
automatically via LAN connection.
12. To use the wireless network as the primary connection, please tick
the “Use the wireless network as the primary connection” option.
13. Once all of the previous settings had been done, please press the
“Finish” button to finalize the setup of this particular camera. You
will need to follow all of the above processes should you wish to set
another one. Note: It takes around 1 minute for the camera to
apply the setting and operational.
Using the IP Camera:
Compro Technology provides a range of access method to access and
using the IP camera that you’ve just installed.
1. Accessing a single camera via the Internet Explorer which is found
on all Windows system. This is the easiest way of using the IP
camera and requires little learning of the software.
2. Accessing a single camera or multiple cameras via the ComproView
Mobile client available on Windows Mobile 5 and 6 smart phones.
The current supported resolutions are 320 x 240 and 640 x 480.
3. Accessing a single camera via 3GPP capable phone over the
internet. This is the preferred way of monitoring your camera when
you are out of the house and have no access to a computer.
However, due to the limitation of the technology, only video stream
is provided in this mode.
Do keep in mind that your mobile phone network service provider
will be charging a pre-determined rate for using this service.
4. Access a single camera or multiple cameras via the bundled
ComproView software. ComproView is a comprehensive software
encompassing the monitoring, recording and detection of the set
area. For the full function of the ComproView, please refer to the
electronic manual included on the CD.
Web Browser Access (Internet Explorer):
User can monitor the current condition of the monitor area via
Internet Explorer which is found on all Windows based machine.
Please refer the following steps:
1. Open the Internet Explorer.
2. Enter the IP 50 / 50W’s IP address.
3. User will see the dialog to request the user name and password;
please enter the valid username and password of IP camera, and
then press OK.
The default user name and password is “admin”.
4. After enter the valid username and password, Internet will show up
the message to warning user to install the ActiveX selection.
5. Please press the selection and choose to install the ActiveX
6. And then the reconfirmation dialog will appear on the screen,
please press “Install” button to setup ActiveX up.
7. After ActiveX install completed, user could start to use web
browser to use IP camera function.
Note: If your IP camera falls behind firewalls, you will need to set
port forwarding for ports 80 and 554 (default value) to the internal
IP address of the camera. Should you have more than one IP
camera then please increment the values of the above ports by 1,
e.g. the second camera will have ports 81 and 555, etc. Please
refer to the manual of your router or firewall.
The Internet Setting:
The IP camera connection could follow the method below:
1. If user’s PC is support Universal Plug and Play (UPnP™) service and
network setting is in DHCP, the Compro IP50 / 50W will auto
detected and add it into the My Network place. (If user could see
the Compro IP 50 / 50W already, please switch to next page)
Note: If user wants to install the UPnP™ service, please execute
the “Add/Remove” program in “Control Panel”. After the dialog
opened, please select “Add/Remove Windows Components” and
select the “Networking Services” selection. User will see the
“Detail” button, please press it and try to find the “UPnP” selection.
Please select it and add it into user’s operation system.
2. If user uses the router, user should easy to see the IP address had
been assigned for the Compro IP 50 / 50W in the router’s
administration pages. If user gets any problem, please refer the
router’s documentation.
3. If user uses DHCP to connect to internet, then user needs to apply
for a DDNS (Dynamic DNS), user could refer the website and apply for a new one. After user gets the DDNS,
please enter the IP address to login the IP Camera. After login the
IP Camera, please go for -> Setup ->Network ->DDNS and enter
the entire DDNS column.
Access the IP Camera via 3GPP Mobile Phone:
You can access the desired IP camera via compatible 3GPP mobile
phone when both the IP camera has a working internet connection
and the mobile phone has a good connection on the GPRS or 3G
There are several criteria which need to be fulfilled before the 3GPP
function can be successfully utilized.
1. In order to use the 3GPP function, you should turn on the 2nd
stream of the IP camera and set the resolution as QQVGA, FPS as
5, and quality as medium. In addition, by enabling the 2nd stream,
you will notice a drop in the frame rate in the primary stream. This
is a normal behavior since the hardware has to process two
streams instead of just one.
2. Please apply for a Dynamic DNS (DDNS) address as specified on
the previous page.
3. Please ensure that you’ve got an active internet connection on both
the IP50(W) and the intended mobile phone.
4. To view the live image, please enter the following address into the
phone’s web browser or streaming software,
“rtsp://ip50-ip/medias2”. The ip50-ip is the DDNS address that
you’ve obtained in step 2.
Compatible Phones:
HTC: Touch Diamond
Nokia: N78
Samsung: U708
Sony Ericssion: K610i / W850i
Incompatible Phones:
Nokia: 6500C
Sony Ericssion: T700 / W910 / Z750i
Dopod: CHT9110
Start ComproView:
Once the hardware and software installations are done, user can start
configuring the ComproView by adding cameras and setting the
detection range.
After the software is installed, user could start to add the camera and
device to begin the monitoring.
1. Go for start -> All Programs -> ComproView -> IP Camera Utility
2. After IP Camera Utility had been Launched, please select the
desired camera from the list and press the “Wizard” button to
guide you through the configuration process.
After you’ve configured the available cameras, you can start the
ComproView program, start -> All Programs -> ComproView ->
3. At the log-in window, please enter the user name and password to
gain access to the system. The default user name and password is
4. After login the system, you will be greeted by the Quick Setup
Wizard. The Wizard shall guide you through the setup process.
You do not have to enter any user name or password when setting
the camera unless the default had been changed.
5. When you’ve reached the end of the quick setup and wish to setup
more than 1 camera in the system, please check the “Use this
Wizard to set the next camera” setting and press the finish button
to repeat Step4 until all available cameras had been set.
Once the above are done, your security system had been set.
Lastly, all of the schedule, detection and recording will only be
started when you enable the “Start all” option as shown blow.
Otherwise the system will only be in passive viewing mode and no
alarms will be triggered.
Note: You will not be able to change any of the system’s setting
when its “armed”, you must “dis-arm” the system by selecting the
“Stop all” function.
Manual Installation
Should you wish to manually setup the camera, you can do so via
the “Setup” button located on the navigation bar. Once the Setup
button had been pressed, user should see the main console panel
below the live view window, please go for Setup -> Camera menu
-> One click for Device column -> Setup
6. After IP Camera setup dialog is opened, if user does not know how
to lay on the setting, please press the “Detect” button for search
the device.
7. If the desire model shows up on above column, please select it and
press “Add” button to add in the system. There is no need to enter
the user name and password manually, unless the user had set a
non-default combination to the camera.
8. If user wants to add the new IP camera manually, please enter
“Camera Name”, “IP Address”, “User Name”, and “Password”.
The default user name and password is “admin”.
9. After IP Camera device is decided, the following option could let
user to change “Manufacture”, “Model”, “Format”, “Frame Rate”,
“Resolution”, “Compression”, “Rotation”, “Enable Audio”, “Enable
IO”, and “Enable PTZ”. After all the selections are ready, presses
the OK button to close the IP Camera setting.
10. Upon IP Camera Setup is completed, please press “Apply” button
to Memorized the setting and then press “OK” button to close the
setup dialog.
11. After the IP camera setting is completed, please wait a while for
connection. After user see the image on the screen, and then user
could start to execute the monitoring function.
Client for Windows Mobile 5/6 Mobile Phone:
The ComproView Mobile client is the perfect companion to remotely
access the live video and past video history stored on the
ComproView. Its function far surpasses the capabilities offered by the
standard 3GPP camera since the 3GPP mode only supports the
viewing of live image and without audio.
There are several ways of utilizing the ComproView Mobile client for
Windows Mobile 5/6 mobile phones:
1. Mobile client connects directly to a single IP camera.
2. Mobile client connects to a computer with ComproView running.
3. Mobile client connects to a computer with ComproView running
and playing back pre-recorded videos.
To install the ComproView Mobile onto your mobile phone, you can do
one of the following:
1. Install via Microsoft ActiveSync: You must have Microsoft
ActiveSync installed on your computer and run the setup.exe found
under CVMobile folder in the root directory of the CD.
2. Installed via Cab file: You can copy the CVMobile.CAB onto the
storage medium and double click the file to execute the setup
Up on starting the ComproView Mobile, you will be greeted by the
welcome screen with a list of options.
Setup: User selectable option for snapshot directory and phone
compatibility mode.
Connects to ComproView & Playback mode (LAN only):
Please enter the IP address of the machine of which the ComproView
is installed and currently operational. The user name and password is
the combination that the user used to log-on to ComproView. Under
this mode, the user can monitor every camera that is connected to
Connect to a single IP camera (LAN/Internet):
You can connect to any active IP50W that is currently operational and
available on your network. For LAN based connection, you can use the
maximum resolution and frame rate supported by your mobile phone.
However, for Internet based connections, we recommend nothing
higher than 160 x 120 and 5 FPS due to speed limitation imposed by
many Internet service providers.
Note: Currently, you can only have one active connection to the
ComproView, under either monitor or playback mode.
Resetting to the Factory Default Setting:
This function will cause the IP camera back to the factory default
settings, please refer the steps below:
1. Keep pressed the reset button (rear panel) about 10 seconds; user
will see the Status Indicator go out.
2. After about 5 seconds, the Status Indicator brightens up again. It
means that the IP camera is back to the factory default.
3. Please re-install the Compro IP 50 / 50W using the one of above
During the course of installation, you may encounter various issues in regards to
the usage of either the camera or the ComproView software. The following pages
contain the list of troubleshooting procedures which should help you overcome
any difficulties.
The troubleshooting is divided into four sections, initial setup, stand alone
onboard program, ComproView and remote viewing via Internet Explorer.
Initial Hardware / Software Setup
1. Installation
After you’ve successfully connected the power and network port of the IP50W,
please ensure that you’ve installed the latest software & firmware from our
website, Once the ComproView had been installed, you
can use the included IP Utility which can be found under Start -> Program Files
-> ComproView.
The IP Camera Utility will automatically scan for all of the available cameras on
the network, even though they might not be on the same subnet.
2. IP Utility
The scanning of the cameras generally takes around 1minute to complete and
you will see the available cameras populating the screen, as per the figure
However, should the scanning returned zero cameras found then we can start
the following troubleshooting procedure.
3. Hardware wiring check
a. Please check that the camera had been connected to either the wired or
wireless network and had been powered on for 2minutes. You can check
the status of the IP camera by checking the front blue LED.
The camera is
connection to the unable to
connect to the
The unit is either
not working or
the LED had
been turned off.
b. Please check that your computer has a successful connection to the
Computer has connection
Computer has no connection
c. If you are using the wireless network, please ensure that:
1.The IP camera is connected to the correct wireless access point.
2.You’ve correctly set the encryption type and key for the connection,
where applicable.
3.If your network does not have a router then the default IP address for this
camera is at
Note: You can check the status of the connection by logging into your
router -> maintenance -> log or similar wordings in your router.
4. Camera Reset
After you’ve check through the above steps, you should be able to use the IP
Utility to scan for the camera which you’ve just installed. If none of the above
worked, please reset the camera and follow the above procedures again.
You can reset the camera to the default state where it will
use the onboard LAN connection and get IP from the
available local DHCP server. To reset the camera, please
power on the camera for 2minutes then press and hold
the reset button on the back of the camera for 10
seconds in order to reset setting to factory default.
Once the camera had been reset, please give it 2minutes to reboot and start the
IP Camera Utility to scan for the camera.
Trouble with the ActiveX Client
Once you’ve highlighted the chosen camera, please click on the “Web Page”
button which should start your Internet Explorer. It will ask you for the user name
and password combination, the default is admin/admin, case sensitive.
Note: The application currently only runs under Microsoft Internet
Explorer 6 or greater. It does not operate under other internet browsers
in the time being.
1. No user interface in the browser:
This could be related to three possible causes.
a. ActiveX was not installed: Please install the ActiveX as per the instruction
on the screen. This component must be installed otherwise you will not
have access to the operating user interface.
b. Ensure that the ActiveX had been correctly registered with your Internet
Explorer. Please check that you’ve got both the ComproClientActivex and
USActiveX control components registered under Tools -> Manage Add-ons.
c. Please ensure that your security setting under Internet Explorer allows the
installation of ActiveX component by adding the IP address of the camera
to the list of trusted sites in Internet Explorer.
If you’ve done all of the above and still unable to get the video / audio on the
browser, please delete all of the files under OS Drive\Program Files\Compro
Embedded and reinstall the ActiveX client. Finally, if you encountered the error
where the browser returned “213 file not found”, please restart your computer
which should help in this situation.
Trouble with ComproView
When the ComproView had been used the first time, the Wizard will search for all
of the available cameras on the network and present you with a list. Please
choose the camera which you wish to utilize and follow the Wizard’s guide.
However, should the scan result to be negative, you can check the following steps
to gain access to the camera.
1. Check the universal plug & plug (nPnP) option had been enabled under
“Network and Internet -> Network and Sharing Center”.
1. Ensure that ComproView had been added to the Windows Firewall’s exception
Go into the Windows Firewall setting and click on “Add program”.
Please select “ComproView” and click on “OK” to add ComproView to the
exception list.
Alternatively, you may wish to restart ComproView to see if this solved the
Remote Viewing via Internet Explorer
It is likely that you may wish to check the video or audio of the IP camera from a
remote location. The following are the steps which you will need to perform in
order for a successful viewing.
The figure above denotes a general condition where:
a. The IP camera has a static virtual IP address of
b. The WAN IP address at the IP camera site is
c. The client (user) is trying to view the video / audio stream remotely.
1. Please ensure that the camera’s image quality is set corresponding to the
host’s upload limit. You can check the camera’s image quality setting under
ActiveX -> Setup -> Video -> Quality. Should you set quality higher than that
of the upload limit, you will experience stutter in video or black video screen.
2. Check the ports on the camera by going into ActiveX -> Setup -> Network and
note down the HTTP and RTSP server ports, in this case, ports 80 and 554
3. Please enable port forwarding in the router which the IP camera connected.
You may need to consult the manufacturer of your router. Note: Your router
may require a reboot after port forwarding had been set.
The above is a sample illustration of what you need to do in order to enable
remote viewing of the IP camera.
4. Once the above steps are done, you should be able to log-on to the camera
from a remote location. Please type in the DDNS address or the static IP
address depending on your configuration. For example, in this case, you
should enter into the Internet Explorer to gain access
to the camera.
Note: If you have multiple cameras installed on a network, you will need to
change the HTTP and RTSP port on the cameras manually so each one of them
will have a unique port. E.g. you may wish to change the HTTP and RTSP
server ports on the 2nd camera to 81 and 554 respectively. You can access the
2nd camera by typing in
Compro Technology, Inc.
P/N 3GA0310475
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