AMX | D-1000 | Specifications | AMX D-1000 Specifications

Operation/Reference Guide
MXT/D-1000
10.1" Modero X Series® Tabletop Touch Panel
10.1" Modero X Series® Wall/Flush Mount Touch Panel
Touch Panels
Last Updated: 10/9/2013
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Table of Contents
Table of Contents
Modero X Series® Touch Panels ........................................................................1
Overview .................................................................................................................. 1
Features .................................................................................................................... 1
Modero X Dealer Benefits ........................................................................................ 1
Modero X Customer Benefits ................................................................................... 1
MXT-1000 ................................................................................................................. 2
Connector Locations........................................................................................................ 4
Memory ........................................................................................................................... 5
Basic Operation ............................................................................................................... 5
Powering on the MXT-1000 ............................................................................................ 5
Microphone ..................................................................................................................... 5
Audio/Video Capabilities................................................................................................. 5
MXT-1000-NC ........................................................................................................... 5
MXD-1000................................................................................................................. 6
Memory ........................................................................................................................... 8
Basic Operation ............................................................................................................... 8
Powering on the MXD-1000............................................................................................ 8
Microphone ..................................................................................................................... 8
Audio/Video Capabilities................................................................................................. 9
MXD-1000-NC .......................................................................................................... 9
MXD/T-1000 Features............................................................................................... 9
Picture View .................................................................................................................... 9
Preview Mode and Normal Mode ................................................................................. 11
Picture View Send Command ........................................................................................ 11
Configuration ................................................................................................................ 11
Bluetooth Support......................................................................................................... 11
NFC ............................................................................................................................... 11
Cleaning the Touch Overlay and Case .................................................................... 12
Installation ........................................................................................................13
MXT-1000 Installation ............................................................................................. 13
Power via Power Over Ethernet ............................................................................. 13
Ethernet Cable Installation and Modification.......................................................... 13
A Note About Wall and Rack Installation................................................................ 15
Installation Recommendations....................................................................................... 16
MXD-1000 Installation ............................................................................................ 16
Installing the MXD-1000 into a wall .............................................................................. 17
Uninstalling the MXD-1000..................................................................................... 21
MXD/T-1000 10.1" Modero X Series® Touch Panels
i
Table of Contents
Configuration and Programming ......................................................................23
Modero X Series Programming Guide .................................................................... 23
Upgrading Firmware .........................................................................................25
Overview ................................................................................................................ 25
Upgrading Firmware via USB Flash Drive ............................................................... 25
Load the Firmware on a USB Flash Drive ...................................................................... 25
Transfer the Firmware File From the Flash Drive to the Touch Panel............................ 26
Upgrading from Previous Firmware ........................................................................ 27
Returning to Factory Default Firmware .................................................................. 27
Upgrading Firmware Via NetLinx Studio ................................................................ 28
Viewing devices on the Virtual System.......................................................................... 30
Downloading firmware .................................................................................................. 30
Appendix: Troubleshooting ..............................................................................33
Overview ................................................................................................................ 33
Panel Doesn’t Respond To Touches .............................................................................. 33
Panel Isn’t Appearing In The Online Tree Tab ............................................................... 33
Can’t Connect To a NetLinx Master .............................................................................. 33
Only One Modero Panel In My System Shows Up ......................................................... 33
ii
MXD/T-1000 10.1" Modero X Series® Touch Panels
Modero X Series® Touch Panels
Modero X Series® Touch Panels
Overview
See more and do more with the most elegant interface designed specifically for dedicated room control. The Modero X
Series® Touch Panels provide several industry firsts, including a beautiful, panoramic capacitive multi-touch screen that
provides users access to multiple applications with minimal navigation. It is hardware-ready for support of Near Field
Communication™ (NFC) Technology, to allow personalization of the user experience and productivity enhancing
capabilities through integration with NFC capable personal devices. The distinctive, low-profile design is engineered to
sit perfectly on a table without obstructing views. Modero X Series is the control surface that simply delivers more.
Features
Panoramic Control Surface – Combined with the new PanTastic UI, the panoramic touch panels take the
user experience to a whole new level with an impressive control surface to perform activities much in the
same way you use a computer – multi-tasking with dedicated spaces.
Future Technology Visions – HD video chat and conferencing using integrated camera and hardware - ready
to support Near Field Communication (NFC) Technology, which promises
short-range wireless technologies that deliver peer-to-peer communication by 'sharing, pairing and
transaction' between RF devices like exchanging data/identities.
Enhanced Usability – External phone connections via Bluetooth or USB and HD video streaming.
Graphic Leaps & Bounds – The Modero X Series includes some striking new intuitive UI functionality
including: gesturing, swiping, dynamic reordering and enhanced animation capabilities
Perfect From Any Angle – Includes In-Plane Switching (IPS), the latest technology in popular tablet/mobile
devices that delivers the widest viewing angles and the most accurate color reproduction on the market.
Modero X Dealer Benefits
Attract More Corporate Customers - The elegant design and simple beauty of the Modero X Series will
create demand from both new and current customers.
Address Unique Requirements – With a panoramic profile, the Modero X Series provides dealers with a
solution for uses where multiple applications must be viewed simultaneously.
Differentiate Yourself – The Modero X Series offers design and technology features unmatched in the
industry.
Modero X Customer Benefits
Multi-Task Capability – The contemporary design provides a large control surface, which allows multiple
views for different activities such as presenting, controlling and previewing.
Simple to Use Interfaces – The capacitive multi-touch screen combined with intuitive user-interfaces makes
it easy for anyone to operate sophisticated meeting room equipment
Sleek, Low-Profile Design - The Modero X Series is engineered to sit perfectly on a table without
obstructing views.
MXD/T-1000 10.1" Modero X Series® Touch Panels
1
Modero X Series® Touch Panels
MXT-1000
The MXT-1000 (FG5968-03) (FIG. 1) is ideal for boardrooms, conference rooms, or auditoriums where a panoramic
control surface is needed to provide access to multiple functions simultaneously while remaining elegantly unobtrusive.
In residences, it is perfect for kitchens, home theaters, or home offices where the panoramic control surface can be used
to manage systems throughout the house.
NFC Sensor
Sleep Button
6 14/16"
(174 mm)
9 14/16"
(252 mm)
FIG. 1 MXT-1000 touch panel
The MXT-1000 features a 9.9" x 6.7" (252 mm x 170 mm), 12.0" (304 mm) diagonal display, with a viewable area of
8.5" x 5.3" (217mm x 136mm), 10.1" (257mm) diagonal.
The device communicates via Ethernet (10/100 port, RJ-45 connector, supported IP and IP-based protocols: UCP, TCP,
ICMP, ICSP, IGMP, DHCP, Telnet, FTP, DNS, RFB for VNC, and HTTP) and USB (3 USB host 2.0, Type A ports and 1
Micro-USB device port).
The MXT-1000 also supports Near Field Communication (NFC) technology (please see the NFC on page 12 for more
information) and Bluetooth keyboard and mouse use via the optional MXA-BT Bluetooth Adapter.
Sleep Button
6 14/16"
(74 mm)
USB Ports (2)
4 14/16"
(124 mm)
FIG. 2 MXT-1000 side view
2
MXD/T-1000 10.1" Modero X Series® Touch Panels
Modero X Series® Touch Panels
MXT-1000 Specifications
Power Requirements:
PoE (Power over Ethernet), 802.3af, class 3
Power Consumption:
• Full-On: 8W maximum
• Standby: 3.2 W
• Shutdown: 1 W
Front Panel Components:
NFC Transceiver:
Antenna and transceiver for Near Field Communications device detection and
interaction.
Light Sensor:
Photosensitive light detector for automatic adjustment of the panel brightness.
Motion Sensor:
Proximity detector to wake the panel when it is approached.
• Typical Range: 1 foot (30.48 cm)
• Maximum Range: 3 feet (91.44 cm)
• Range width: 10 degrees
LED Indicator:
Camera active indicator
Sleep Button:
Single button on top of panel for placing panel in sleep mode, for powering off
the panel, and for accessing the Settings Pages.
Microphone:
-42dB ± 3dB sensitivity FET microphone
Speakers:
4 ohm, 2 Watt, 300Hz cutoff frequency
Camera:
HD 720P camera for video conferencing/video chat support.
Rear Panel Components:
USB connections:
2 easily accessible USB ports on rear of base, used for connection to
keyboard, mouse, or USB drive.
Micro-USB Port:
5-pin Micro-USB connector used for camera video and microphone output
only.
Ethernet 10/100 Port and
Cable:
10/100 Base-T RJ-45 connector for Ethernet connectivity and PoE.
Touch Panel Display:
Display Type:
TFT Active Matrix Color LCD with In-Plane Switching (IPS) technology.
Display Size:
9.9" x 6.7" (252 mm x 170 mm), 12.0" (304 mm) diagonal
Viewable Area:
8.5" x 5.3" (217mm x 136mm), 10.1" (257mm) diagonal
Viewing Angle:
• Vertical: ± 89°
• Horizontal: ± 89°
Screen Resolution
(W x H):
1200x800
Aspect Ratio (W x H):
16x9
Brightness:
400 cd/m2
Contrast Ratio:
1000:1
Color Depth:
264K colors
Backlight Type:
LED
Touch Overlay:
Projected Capacitive; Multi-touch support, 3 simultaneous max.
Communications:
Ethernet:
10/100 port, RJ-45 connector and cable. Supported IP and IP-based protocols:
UCP, TCP, ICMP, ICSP, IGMP, DHCP, Telnet, FTP, DNS, RFB (for VNC), HTTP
USB:
2 - USB host 2.0, Type A ports
Near Field Communications Supports standards ISO/IEC 15693, ISO/IEC 14443A, ISO/IEC 14443B;
(NFC):
Unique Identifier (UID), Typical Range = .25”, Maximum Range = .5"
Bluetooth:
HID Profile v1.1, Keyboard/Mouse Support, requires MXA-BT Bluetooth
Adapter.
MXD/T-1000 10.1" Modero X Series® Touch Panels
3
Modero X Series® Touch Panels
MXT-1000 Specifications (Cont.)
Video:
Supported Video Codecs:
• MPEG2-TS: MPEG-2 Main Profile @High Level up to 720p at 25 fps
(decode only)
• MJPEG up to 720p at 25 fps (decode only)
Streaming/File Formats:
MPEG-TS for MPEG2; HTTP for MJPEG
Video Conferencing:
External application using on-board camera and microphone through
Micro-USB connection.
Audio:
Streaming/File Formats:
WAV, MP3
Intercom:
Full Duplex VoIP, SIP v2.0 (supported with AMX-CSG)
Operating Environment:
• Operating Temperature: 32° F to 104° F (0° C to 40° C)
• Storage Temperature: 4° F to 140° F (-20° C to 60° C)
• Humidity Operating: 20% to 85% RH
• Humidity Storage: 5% to 85% RH
• Power ("Heat") Dissipation: On: 27.3 BTU/hr, Standby: 10.9 BTU/hr
Dimensions (HWD):
6 14/16" x 9 14/16" x 4 14/16" (174 mm x 252 mm x 124 mm)
Weight:
3.0 lbs (1.36 Kg)
Certifications:
• FCC Part 15 Class B
• C-Tick CISPR 22 Class B
• CE EN 55022 Class B and EN 55024
• CB Scheme IEC 60950-1
• IC
• IEC/EN-60950
• RoHS
Included Accessories:
• MXT-1000 Installation Guide (93-5968-03)
• MXA-CLK Modero X Series Cleaning Kit (FG5968-16)
• HPG-10 .75-inch HydraPort .75-IN. Grommet (FG570-01)
• MXA-USB-C USB Cover Kit (FG5968-18)
Other AMX Equipment:
• PS-POE-AF-TC, POE Injector, 802.3af Compliant (FG423-83)
• MXA-BT Bluetooth USB Adaptor (FG5968-19)
• MXA-CLK, Modero X Series Cleaning Kit (FG5968-16)
• NXA-ENET8-2POE, Gigabit Switch, 8 Port POE, 2 Port SFP (FG2178-63)
Connector Locations
With the unit facing you, the two USB ports for peripherals are located on the rear right corner of the device (FIG. 3).
The RJ45 connector for PoE, as well as a 5-pin Micro-USB port, is also located on the back of the device.
USB Ports
Entry for RJ45/
PoE Cable
Speaker
Micro-USB
Port
FIG. 3 MXT-1000 USB port location
In addition to its speaker, the MXT-1000 also utilizes its Micro-USB port for video output from camera video and
microphone output.
4
MXD/T-1000 10.1" Modero X Series® Touch Panels
Modero X Series® Touch Panels
Memory
The MXT-1000 comes with 512 MB of SDRAM and 4 GB of Flash memory, neither of which can be upgraded. A
maximum of 2.4 GB is available to the user for projects.
Basic Operation
The MXT-1000 is operated using its integral touchscreen, as well as the Sleep button on the top of the device (FIG. 1). If
the device has gone into its Sleep Mode, a touch of the touchscreen or of the Sleep button will reactivate it.
Powering on the MXT-1000
The MXT-1000 may be powered on by touching and holding the Sleep button on the top of the device.
Microphone
The MXT-1000 contains a built-in microphone above the touch screen for video and audio conferencing capabilities.
This microphone is concealed by the casing.
Audio/Video Capabilities
The MXT-1000 has the capability of displaying multiple JPEG and PNG files at one time. The device also supports
streaming motion JPEG video (of the sort used by many IP and Web cameras), as well as MP3 and WAV audio files.
MXT-1000-NC
The MXT-1000-NC (FG5968-24) No Comm touch panel does not have camera, microphone, or NFC capability. It
otherwise has all of the functionality of the MXT-1000 panel.
MXD/T-1000 10.1" Modero X Series® Touch Panels
5
Modero X Series® Touch Panels
MXD-1000
The MXD-1000 10.1” Modero X Series Panoramic Wall Touch Panels (Portrait Wall Mount: FG5968-07; Landscape
Wall Mount: FG5968-13) are ideal for boardrooms, conference rooms, or auditoriums where a panoramic control surface
is needed to provide access to multiple functions simultaneously while remaining elegantly unobtrusive. In residences,
they are perfect for kitchens, home theaters, or home offices where the panoramic control surface can be used to manage
systems throughout the house.
The MXD-1000 features a 9.9" x 6.7" (252 mm x 170 mm), 12.0" (304 mm) diagonal (Landscape) or 6.7" x 9.9" (170
mm x 252 mm), 12.0" (304 mm) diagonal (Portrait) display, with a viewable area of 8.5" x 5.3" (217mm x 136mm),
10.1" (257mm) diagonal (Landscape) or 5.3" x 8.5" (136 mm x 217 mm), 10.1" (257mm) diagonal.
The device communicates via Ethernet (10/100 port, RJ-45 connector, supported IP and IP-based protocols: UCP, TCP,
ICMP, ICSP, IGMP, DHCP, Telnet, FTP, DNS, RFB for VNC, and HTTP) and USB (1 USB host 2.0, Type A port and 1
Micro-USB device port).
The MXD-1000 also supports Near Field Communication (NFC) technology (please see the NFC on page 12 for more
information) and Bluetooth keyboard and mouse use via the optional MXA-BT Bluetooth Adapter.
NFC Sensor
Sleep Button
FIG. 4 MXD-1000, Landscape Wall Mount
Sleep Button
NFC Sensor
FIG. 5 MXD-1000, Portrait Wall Mount
6
MXD/T-1000 10.1" Modero X Series® Touch Panels
Modero X Series® Touch Panels
MXD-1000 Specifications
Power Requirements:
PoE (Power over Ethernet), 802.3af, class 3
Power Consumption:
• Full-On: 8W maximum
• Standby: 3.2 W
• Shutdown: 1 W
Front Panel Components:
NFC Transceiver:
Antenna and transceiver for Near Field Communications device detection and
interaction.
Light Sensor:
Photosensitive light detector for automatic adjustment of the panel brightness.
Motion Sensor:
Proximity detector to wake the panel when it is approached.
• Typical Range: 1 foot (30.48 cm)
• Maximum Range: 3 feet (91.44 cm)
• Range width: 10 degrees
LED Indicator:
Camera active indicator (landscape only)
Sleep Button:
Single button on edge of panel for placing panel in sleep mode, for powering off
the panel, and for accessing the Settings Pages.
Microphone:
-42dB ± 3dB sensitivity FET microphone
Speakers:
4 ohm, 2 Watt, 300Hz cutoff frequency
Camera (landscape only:
HD 720P camera for video conferencing/video chat support.
Rear Panel Components:
USB Port:
USB connector used for keyboard and mouse connections, or for firmware
uploads.
Micro-USB Port:
5-pin Micro-USB connector used for video output from camera video
(Landscape Only) and microphone output only.
Ethernet 10/100 Port:
10/100 Base-T RJ-45 connector for Ethernet connectivity and PoE.
Touch Panel Display:
Display Type:
TFT Active Matrix Color LCD with In-Plane Switching (IPS) technology.
Display Size:
• Landscape: 9.9" x 6.7" (252 mm x 170 mm), 12.0" (304 mm) diagonal
• Portrait: 6.7" x 9.9" (170 mm x 252 mm), 12.0" (304 mm) diagonal
Viewable Area
(W x H):
• Landscape: 8.5" x 5.3" (217mm x 136mm), 10.1" (257mm) diagonal
Viewing Angle:
• Vertical: ± 89°
• Portrait: 5.3" x 8.5" (136 mm x 217 mm), 10.1" (257mm) diagonal
• Horizontal: ± 89°
Screen Resolution
(W x H):
• Landscape: 1280x800
Aspect Ratio
(W x H):
• Landscape: 16:9
Brightness:
400 cd/m2
• Portrait: 800x1280
• Portrait: 9:16
Contrast Ratio:
700:1
Color Depth:
264K colors
Backlight Type:
LED
Touch Overlay:
Projected Capacitive; Multi-touch support, 3 simultaneous max.
Communications:
Ethernet:
10/100 port, RJ-45 connector and cable. Supported IP and IP-based protocols:
UCP, TCP, ICMP, ICSP, IGMP, DHCP, Telnet, FTP, DNS, RFB (for VNC), HTTP
USB:
1 - USB host 2.0, Type A ports
Near Field Communications Supports standards ISO/IEC 15693, ISO/IEC 14443A, ISO/IEC 14443B;
(NFC):
Unique Identifier (UID), Typical Range = .25", Maximum Range = .5"
MXD/T-1000 10.1" Modero X Series® Touch Panels
7
Modero X Series® Touch Panels
MXD-1000 Specifications (Cont.)
Communications (Cont.):
Bluetooth:
HID Profile v1.1, Keyboard/Mouse Support, requires MXA-BT Bluetooth
Adaptor.
Video:
Streaming/File Formats:
MPEG-TS for MPEG2; HTTP for MJPEG
Video Conferencing
(Landscape Only):
External application using on-board camera and microphone through
Micro-USB connection.
Audio:
Streaming/File Formats:
Intercom:
Operating
Environment:
WAV, MP3
Full Duplex VoIP, SIP v2.0 (supported with AMX-CSG)
• Operating Temperature: 32° F to 104° F (0° C to 40° C)
• Storage Temperature: 4° F to 140° F (-20° C to 60° C)
• Humidity Operating: 20% to 85% RH
• Humidity Storage: 5% to 85% RH
• Power ("Heat") Dissipation: On: 27.3 BTU/hr, Standby: 10.9 BTU/hr
Dimensions (HWD):
• Landscape: 6 11/16" x 9 7/8" x 2 5/8" (171 mm x 252 mm x 67 mm)
• Portrait: 9 7/8" x 6 11/16" x 2 5/8" (252 mm x 171 mm x 67 mm)
Weight:
Certifications:
2.0 lbs (0.91 Kg)
• FCC Part 15 Class B
• C-Tick CISPR 22 Class B
• CE EN 55022 Class B and EN 55024
• CB Scheme IEC 60950-1
• IC
• IEC/EN-60950
• RoHS
Included Accessories:
• MXD-1000 Installation Guide (93-5968-07)
• MXA-CLK Modero X Series Cleaning Kit (FG5968-16)
• MXD-1000 Installation Template (68-5968-03)
• MXD-1000 Back Box (68-5968-03)
Other AMX Equipment:
• PS-POE-AF-TC, POE Injector, 802.3af Compliant (FG423-83)
• MXA-BT Bluetooth USB Adaptor (FG5968-19)
• CB-MXP10 Rough-In Box and Cover Plate for the 10" Wall Mount Modero X
Series Touch Panels (FG039-17)
• NXA-ENET8-2POE, Gigabit Switch, 8 Port POE, 2 Port SFP (FG2178-63)
Micro-USB
Port
USB Port
Top
RJ45
Port
FIG. 6 Rear of the MXD-1000 (Portrait)
8
MXD/T-1000 10.1" Modero X Series® Touch Panels
Modero X Series® Touch Panels
Memory
The MXD-1000 comes with 512 MB of SDRAM and 4 GB of Flash memory, neither of which can be upgraded. A
maximum of 2.4 GB is available to the user for projects.
Basic Operation
The MXD-1000 is operated using its integral touchscreen, as well as the Sleep button on the top of the device (FIG. 4). If
the device has gone into its Sleep Mode, a touch of the touchscreen or of the Sleep button will reactivate it.
Powering on the MXD-1000
The MXD-1000 may be powered on by touching and holding the Sleep button on the top of the device.
Microphone
The MXD-1000 contains a built-in microphone above the touch screen for video and audio conferencing capabilities.
This microphone is concealed by the casing.
Audio/Video Capabilities
The MXD-1000 has the capability of displaying multiple JPEG and PNG files at one time. The device also supports
streaming motion JPEG video (of the sort used by many IP and Web cameras), as well as MP3 and WAV audio files.
MXD-1000-NC
The MXD-1000-P-NC (FG5968-25) and MXD-1000-L-NC (FG5968-26) No Comm touch panels do not have camera,
microphone, or NFC capability. These otherwise have all of the functionality of the MXD-1000 panels.
MXD/T-1000 10.1" Modero X Series® Touch Panels
9
Modero X Series® Touch Panels
MXD/T-1000 Features
Picture View
By connecting a USB drive via one of the device’s USB ports (FIG. 3), Picture View allows the MXT-1000 to access
JPEG images on that drive and display them on the touchscreen (FIG. 7). Individual images may be accessed at any time,
or the entire collection may be displayed for predetermined times. Picture View may be stopped at any time by removing
the USB drive, and the MXT-1000 will return to its default display page.
FIG. 7 Picture View display
The maximum source resolution for Picture View is 1920x1920 pixels.The maximum
displayed resolution is the same as the screen resolution.
To start Picture View:
1. Connect a USB drive to the device. Picture View will automatically recognize all available images on the drive and
start displaying them on the touchscreen.
2. When the images begin to display, touch any place on the touchscreen to open the configuration popup menu
(FIG. 8). If no selection is made, this menu will remain in place for 15 seconds and then disappear. It may be
accessed again by touching anywhere on the touchscreen.
3. On the leftmost amber button, select between Rand (images display at random) and A-Z (images display in
alphabetical order based on the name of the file).
4. The four grey buttons allow scrolling through saved images and the rate of display:
The Previous Image Saved button returns the display to the first image uploaded by Picture View.
The Stop button stops Picture View and returns to the default panel page.
The Pause/Resume button allows the display to stop on one particular image. Press it again to resume the
display procession.
10
MXD/T-1000 10.1" Modero X Series® Touch Panels
Modero X Series® Touch Panels
Pause/
Resume
Stop
Random/
A-Z
Counter
Previous image
saved
Next image
saved
Timer
FIG. 8 Picture View configuration popup menu
The Next Image Saved button returns the display to the last image uploaded by Picture View. If the panel has
not accessed all of the images available on a USB drive, Picture View will display the last one uploaded to
date.
5. On the rightmost red button, select the number of seconds a selected image will be displayed in Picture View. This
may be selected between 5, 10, 15, 30, and 60 seconds.
6. The counter beneath the buttons displays the number of images currently uploaded by the MXT-1000 versus the
number detected on the USB drive.
Preview Mode and Normal Mode
Picture View has two modes: Preview Mode and Normal Mode. Preview Mode allows the user to configure Picture View.
Once a USB drive containing images is inserted into the panel, the images will begin to display. Touching any place on
the display will result in the configuration popup to slide from the bottom of the display.
Picture View goes into its Normal Mode when the MXT-1000 goes into idle timeout while connected to a USB drive.
Normal Mode displays images until the touchscreen is touched, or some other wakeup event is detected. When the
device goes back into timeout, Normal Mode will return to displaying images until the USB drive is removed from the
device.
Picture View Send Command
The ^PIC Send Command stops either mode of Picture View, or starts Preview Mode. For more information, please
refer to the Modero X Series Programming Guide, available at www.amx.com.
All images must be in JPEG format. PNG and other image formats cannot be viewed
through Picture View.
MXD/T-1000 10.1" Modero X Series® Touch Panels
11
Modero X Series® Touch Panels
Configuration
The MXT-1000 and MXD-1000 are equipped with Settings Pages that allow you to set and configure various features on
the panels. For more information on connecting and configuring the touch panels to a network, please refer to the
Modero X Series Programming Guide, available at www.amx.com.
Bluetooth Support
Both the MXT-1000 and the MXD-1000 allow the use of Bluetooth keyboard and mouse combinations, using HID
Profile v1.1. Using a keyboard and mouse with the device requires use of the MXA-BT Bluetooth USB Adaptor
(FG5968-19).
NFC
Both the MXT-1000 and the MXD-1000 support Near Field Communications™ (NFC) Technology. NFC technology
facilitates making transactions, exchanging digital content, and connecting electronic devices with a touch. NFC
transmissions are short-range (from a touch to a few centimeters), working with existing contactless card technologies
and containing built-in capabilities to support secure applications. By using NFC technology, users may receive access to
touch panels and touch panel pages through access badges and other card options.
Common Access Card (CAC) Support In MXT/D-1000
Card Type
15693
Card Unique
Identifier (UID)
Card Data
Personal Identity
Verification (PIV)
Card holder UID
8 byte UID
Not Supported
N/A
14443A Non-Gov't
4, 7 or 10 byte UID (1)
Not Supported
N/A
14443A Gov't
4, 7 or 10 byte UID (1)
Not Supported (2)
Not currently
14443B Non-Gov't
4 byte UID
Not Supported
N/A
14443B Gov't
4 byte UID
Not Supported (2)
Not currently
FeliCa
Not Supported
Not Supported
N/A
(1) The UID can be a fixed unique number or a random number dynamically generated by the card.
(2) Requires contact card reader (not accessible via NFC)
The maximum range for the NFC antenna is 0.5" (12.7 mm), but the typical usage range is 0.25" (6.35 mm). The antenna
itself is accessible from the front of the panel, 3.25" (82.55 mm) from the left corner of the panel and 0.375" (9.53 mm)
from the top edge. When using an NFC device with the MXT-1000, you should align your device’s antenna with the
center of the touch panel’s antenna (FIG. 1 and FIG. 4).
To facilitate NFC antenna access, you may want to add an icon to the panel’s
page(s), pointing to the location of the antenna on the panel.
Cleaning the Touch Overlay and Case
Both the MXT-1000 and the MXD-1000 come with the MXA-CLK Modero X Series Cleaning Kit (FG5968-16), which
may be used to clean fingerprints and dirt from the device. This kit comes with cleaning cloths and a bottle of cleaning
fluid specifically for use with the device.
When cleaning the device, do not directly spray the device with cleaning fluid. Instead, spray the cloth and then apply
the cloth to the touch screen. Do NOT use abrasives of any type to clean the device, as abrasives may permanently
damage or remove the device’s finish.
12
MXD/T-1000 10.1" Modero X Series® Touch Panels
Installation
Installation
MXT-1000 Installation
Any USB peripherals (mouse, keyboard, etc.) may be connected to one of the two USB ports on the rear of the device
(FIG. 9). Updates to the device’s firmware are also made via the USB ports. The 5-pin Micro-USB port is used
exclusively for camera video and microphone output only.
USB Ports
Micro-USB
Port
Entry for RJ45/
PoE Cable
Speaker
FIG. 9 Connectors on the rear of the MXT-1000
Power via Power Over Ethernet
Power for the MXT-1000 is supplied via Power Over Ethernet (PoE), utilizing an AMX-certified, capacitive touchcompliant PoE injector such as the PS-POE-AT High Power PoE Injector (FG423-81) or other approved AMX PoE
power source. The incoming Ethernet cable should be connected to the RJ45 port on the cable attached to the device
(FIG. 10).
Cable length
edited for clarity
RJ45 Port
FIG. 10 Back of the MXT-1000, showing RJ45 port and cable for PoE
Ethernet Cable Installation and Modification
In installations where you wish to conceal the Ethernet cable, a hole at least 1.00” (2.54 cm) in diameter is required in the
surface to allow passage of the female RJ45 connector (FIG. 11). If using a smaller hole is unavoidable, you will need to
disconnect the Ethernet cable (ECA5968-05) from the device.
The minimum diameter hole through which the Ethernet cable may pass is 0.50"
(1.27 cm).
MXD/T-1000 10.1" Modero X Series® Touch Panels
13
Installation
MXT-1000
Ethernet Cable
Clamp
Connector
FIG. 11 Bottom of the MXT-1000
To disconnect and reconnect the MXT-1000’s Ethernet cable to allow use of a hole smaller than 1.00” in diameter:
1. On a soft surface, turn the MXT-1000 face-down to access the bottom of the device.
2. Remove the clamp holding the Ethernet cable (FIG. 11) until the Ethernet cable moves freely.
3. Remove the Ethernet cable connector and pull the cable out of the clamp.
4. Pass the Ethernet cable (ECA5968-05) through the hole, with the RJ45 connector on the other side of the
installation surface from the device.
5. Press the Ethernet cable back into the clamp. Do NOT tighten the clamp at this time.
6. Using a nonconductive item such as a wooden stick, reinsert the Ethernet cable connector into the device. Use the
stick to ensure that the connector is properly seated.
7. Tighten the clamp to secure the Ethernet cable. Make sure the clamp is around the bundled black cable, not the
individual wires
8. Connect the RJ45 connector to its incoming Ethernet cable and apply power.
14
MXD/T-1000 10.1" Modero X Series® Touch Panels
Installation
A Note About Wall and Rack Installation
Some products are installed in areas of differing temperature and cooling methodologies. These include products
installed in walls, racks, cabinets, etc. Those areas may have different temperatures and/or cooling approaches that must
be taken into consideration to maintain the product within the specified operating temperature.
FIG. 12 shows an AMX device installed in a wall with a filled volume (such as with insulation or concrete), as well as
with a closed volume (such as between studs in an otherwise finished wall). The diagram shows how heat generated by
the device or other devices may have no way to escape, and may build up to levels that may affect device operation.
FIG. 12 Heat convection in filled or closed volume, limited or no convection
In FIG. 13, the diagram displays an AMX device in a typical rack mounting, with full air circulation around the front and
back of the device. In this case, the main concern is with heat building up between components, possibly to levels that
may affect device operation.
FIG. 13 Heat convection in rack-mounted devices
MXD/T-1000 10.1" Modero X Series® Touch Panels
15
Installation
Installation Recommendations
During any installation, a lack of ventilation may produce conditions that may adversely affect the device’s operation. In
these circumstances, special care must be made to make sure that temperatures within enclosed areas do not exceed the
device’s maximum rated temperature.
While the outside temperature of the device may be at or below its maximum
operating temperature, special care must be taken before and during installation to
ensure that the maximum operating temperature is not exceeded within wall or rack
installation spaces.
MXD-1000 Installation
The MXD-1000 may be installed directly into a solid surface environment, using either solid surface screws or the
included locking tabs for different mounting options. Once installed, the MXD-1000 is contained within a clear outer
housing known as the back box (FIG. 14). This back box is removed when installing the device into a wall or when using
the optional Rough-In Box accessory (FG039-17).
Locking tabs
Locking tabs
FIG. 14 MXD-1000 Back Box
16
MXD/T-1000 10.1" Modero X Series® Touch Panels
Installation
Installing the MXD-1000 into a wall
The MXD-1000 comes with a clear plastic backbox (designed to attach the panel to most standard wall materials. This
backbox has four locking tabs (two on top and two on bottom) to help lock the backbox to the wall. These locking tabs
are only extended AFTER the backbox is inserted into the wall. (FIG. 15 and FIG. 16).
When installing the backbox, make sure that the assembly is in the correct position
and in the correct place. Once the locking tabs are extended and locked into place,
removing the backbox may be difficult without having access to the back of the wall
or causing damage to the wall.
For typical mounting surfaces, such as drywall, use the locking tabs as the primary
method for securing the back box to the surface. For thin walls or solid surfaces, use
mounting screws (not included).
Back box knockouts
Locking tab
MXD-1000
(front)
Back box
FIG. 15 Side view of MXD-1000 (Landscape)
MXD-1000
(front)
Sleep
Button
Back box
knockouts
Locking tabs
FIG. 16 Side view of MXD-1000 (Portrait)
MXD/T-1000 10.1" Modero X Series® Touch Panels
17
Installation
In order to guarantee a stable installation of the MXD-1000, the thickness of the wall
material must be a minimum of .50 inches (1.27cm) and a maximum of .875 inches
(2.22cm). The mounting surface should also be smooth and flat.
The maximum recommended torque to screw in the locking tabs on the plastic back
box is 5 IN-LB [56 N-CM]. Applying excessive torque while tightening the tab screws,
such as with powered screwdrivers, can strip out the locking tabs or damage the
plastic back box.
To install the back box:
1. Prepare the area by removing any screws or nails from the drywall before beginning the cutout process.
2. For best results, use the MXD-1000 Installation Template (68-5968-03) to ensure proper placement (FIG. 17). The
template is marked on one side with directions for both landscape and portrait installations to ensure that the touch
panel and back box are properly aligned.
9 7/8"
(25.08cm)
8 3/4"
(22.23cm)
6 3/4"
(17.15cm)
5 1/2"
(13.97 m)
FIG. 17 MXD-1000 Installation Template
Using the included template to select the final placement of the back box is highly
recommended. The outside edges of the template are the same dimensions as the
touch panel, which allows you to troubleshoot possible conflicts with wall edges,
doors, and other potential obstacles.
3. After ensuring proper placement, cut out the mounting surface for the back box, using the MXD-1000 Installation
Template as a guide.
Making sure the actual cutout opening is slightly smaller than the provided
dimensions is highly recommended. This action provides the installer with a margin
for error if the opening needs to be expanded. Too little wall material removed is
always better than too much.
18
MXD/T-1000 10.1" Modero X Series® Touch Panels
Installation
Mounting Surface
Locking
Tabs
#4 Screws
Knockouts
Back Box
FIG. 18 MXD-1000 Back Box Installation (Portrait)
4. Thread the incoming Ethernet and Micro-USB wiring (if Micro-USB access is desired) from their terminal
locations through the surface opening (FIG. 18 ). Leave enough slack in the wiring to accommodate any repositioning of the panel.
5. Remove the back box knockouts (FIG. 18) and thread the incoming wiring through the knockout holes.To facilitate
installation, thread the Ethernet cable through a bottom knockout (Landscape) or a right-side knockout (Portrait),
and the Micro-USB or USB cables through a top knockout (Landscape) or left knockout (Portrait)
6. Thread the incoming Ethernet, USB, and Micro-USB wiring (if USB or Micro-USB access is desired) from the
surface opening and through the knockouts.
7. Push the back box into the mounting surface. Insure that the locking tabs lie flush against the back box and that the
back box goes freely into the opening.
8. Extend the locking tabs on the sides of the back box by tightening the screws inside the box until snug. Not all of
the tabs must be extended to lock the back box in place, but extending a minimum of the top and bottom tabs is
highly recommended. Apply enough pressure to the screw head to keep the box flush with the wall: this ensures that
the locking tabs will tighten up against the inside of the wall.
The back box is clear to allow visual confirmation that the tabs have been extended and are gripping the wall, as
well as in assisting with removal if necessary.
9. For additional strength, #4 mounting screws (not included) may be secured through circular holes located at the left
and right sides of the MXD-1000 (FIG. 18). In order to prevent damage to the touch panel, make sure that these are
flush with the back box.
10. Insert each connector into its corresponding location along the back of the device (FIG. 19). To reach the RJ45
connector, gently pull it from beneath the electronics cover (FIG. 20). Attach the Ethernet cable and gently push the
connection back under the cover.
MXD/T-1000 10.1" Modero X Series® Touch Panels
19
Installation
Micro-USB
Port
USB
Port
Top
RJ45
cable
clip
RJ45
Port
FIG. 19 Rear of the MXD-1000 (Portrait)
Top
RJ45
Cable
Clip
RJ45
Port
FIG. 20 Rear of the MXD-1000 (detail of the RJ45 connection)
11. Test the incoming wiring by attaching the panel connections to their terminal locations and applying power. Verify
that the panel is receiving power and functioning properly to prevent repetition of the installation.
Do not disconnect the connectors from the touch panel. The unit must be installed
with the attached connectors before being inserted into the mounting surface.
12. Latch the panel onto the top hooks on the back box and push it down (Landscape) onto the bottom snaps or on the
left side and push it to the right (Portrait) (FIG. 21). Press gently but firmly on the ends until the snaps “click” to
lock it down.
20
MXD/T-1000 10.1" Modero X Series® Touch Panels
Installation
MXD-1000
Landscape)
Latch Hooks
Back Box
Mounting Surface
Snaps
FIG. 21 Installing the MXD-1000
If you see a gap between the panel and the back box, or feel any binding while
locking down the panel, stop immediately and verify that no cables or other items are
in the way. Do not force the panel into position, as this can cause damage to the
touch screen or the panel electronics.
13. Reconnect the terminal Ethernet and USB to their respective locations on either the Ethernet port or NetLinx
Master.
Uninstalling the MXD-1000
The MXD-1000 is held in place to the back box via latch hooks and clips on the back box (FIG. 21), securing it to the
mounting surface. In certain circumstances, such as firmware updates or other maintenance that requires accessing the
device’s USB or Micro-USB ports, the device may need to be removed from the back box. The clips that lock down the
MXD-1000’s bottom edge (Landscape) or right edge (Portrait) may be unlatched in order to remove the device from the
mounting surface.
To remove an MXD-1000 from its back box:
1. The bottom (Landscape) or right side (Portrait) of the MXD-1000 has a series of ventilation holes along the
molding (FIG. 22). From each end, count to the eighth and ninth holes on the row closest to the panel.
Molding
FIG. 22 Underside of MXD-1000
MXD/T-1000 10.1" Modero X Series® Touch Panels
21
Installation
2. With a stout, strong point (a push pin or straightened paperclip, for example), carefully press into the access holes in
either end of the molding (FIG. 23) until the snap is disconnected. To facilitate the disconnection, grasp the bottom
of the panel (Landscape) or right side (Portrait) and pull gently outward until the side of the panel is free of the
snap..
Access holes
FIG. 23 Location of access holes on MXD-1000 molding
Always pull on the frame of the touch panel. NEVER pull on the glass edge.
3. When the first side is free, repeat the process with the other.
4. With the edge of the touch panel free, carefully lift up and out (Landscape) or to the left and out (Portrait) to remove
the touch panel from the back box. Be careful not to pull on the cables or connectors.
5. To reattach the panel to its back box, repeat the installation procedure on page 20.
22
MXD/T-1000 10.1" Modero X Series® Touch Panels
Configuration and Programming
Configuration and Programming
Programming the MXT-1000 and MXD-1000 require the use of the latest versions of
NetLinx Studio and TPDesign 4, both available at www.amx.com.
Modero X Series Programming Guide
Information on Settings pages, panel configuration, and programming is included in the Modero X Series Programming
Guide, available at www.amx.com.
MXD/T-1000 10.1" Modero X Series® Touch Panels
23
Configuration and Programming
24
MXD/T-1000 10.1" Modero X Series® Touch Panels
Upgrading Firmware
Upgrading Firmware
Overview
The latest firmware (*.kit) file for each panel is available to download from www.amx.com. To download firmware files,
go to the catalog page for your panel type, and click the link under "Firmware Files" on the right side of the catalog
page (FIG. 27):
FIG. 24 www.amx.com - example "Firmware Files" link on a touch panel catalog page
The ZIP file that is downloaded via this link contains the firmware (*.kit) file that can be loaded on the panel (as well as
release notes and any relevant programming instructions).
Upgrading Firmware via USB Flash Drive
Firmware and TPDesign4 files may be transferred to the panel via USB flash drive. When looking at the device from the
front, the MXT-1000 has two USB ports on the rear right of the device (FIG. 3).
Load the Firmware on a USB Flash Drive
1. Insert the USB flash drive in an available USB port on your PC.
The flash drive must be in either FAT32 or FAT16 format.
32GB is the maximum acceptable size for flash drives used with touch panels
For wall-mounted panels (MXD-xxx), accessing the USB ports may require removing the panel from the wall
mount (if a USB extension was not already installed).
2. Create a directory on the USB flash drive with one of the following names, depending on the panel you are
upgrading:
Note that the name must match exactly (do not include the quotes)
These directory names are not case-sensitive:
Directory Names for Firmware Files - by Touch Panel Type
Directory Name
"MXD-2000XL-PAN"
Panel Type(s)
MXD-2000XL-PAN-P (FG5968-05)
MXD-2000XL-PAN-P-NC (FG5968-33)
MXD-2000XL-PAN-L (FG5968-11)
MXD-2000XL-PAN-L-NC (FG5968-34)
"MXT-2000XL-PAN"
MXT-2000XL-PAN (FG5968-01)
MXT-2000XL-PAN-NC (FG5968-32)
"MXD-1900L-PAN"
MXD-1900L-PAN-P (FG5968-06)
MXD-1900L-PAN-P-NC (FG5968-22)
MXD-1900L-PAN-L (FG5968-12)
MXD-1900L-PAN-L-NC (FG5968-23)
"MXT-1900L-PAN"
MXT-1900L-PAN (FG5968-02)
MXT-1900L-PAN-NC (FG5968-21)
"MXT-1000"
MXT-1000 (FG5968-03)
MXT-1000-NC (FG5968-24)
"MXD-1000"
MXD-1000-P (FG5968-07)
MXD-1000-P-NC (FG5968-25)
MXD-1000-L (FG5968-13)
MXD-1000-L-NC (FG5968-26)
"MXT-700"
MXT-700 (FG5968-04)
MXT-700-NC (FG5968-27)
"MXD-700"
MXD-700-P (FG5968-08)
MXD-700-P-NC (FG5968-28)
MXD-700-L (FG5968-14)
MXD-700-L-NC (FG5968-29)
"MXD-430"
MXD-430-P (FG5968-15)
3. Copy the firmware (.kit) file to be transferred (for example, "SW5968_ModeroX_v2_103_52.kit") into this directory
on the flash drive.
MXD/T-1000 10.1" Modero X Series® Touch Panels
25
Upgrading Firmware
Make sure this is the only .kit file in this directory - if not, the latest version will be
used.
4. Eject or unmount the flash drive from the PC.
Transfer the Firmware File From the Flash Drive to the Touch Panel
1. Connect the USB Flash Drive to one of the USB Type A ports on the panel.
The Micro USB port cannot be used for firmware upgrades.
2. Go to the Install Firmware setup page (Configuration->Admin->Install Firmware):
a. Press and hold the Sleep button for 3 seconds to open the Settings page.
FIG. 25 Settings page
b. From the Settings page, select the Configuration page. This may require entering a password.
c. From the Configuration page, select Admin.
d. From the Admin Configuration page, select Install Firmware.
3. In the Firmware Installation page, select New to install new firmware from external disk.
4. The popup page displays the name of the firmware file (for example, "SW5968_ModeroX_v2_103_52.kit").
5. Select Yes, and follow the directions displayed on the popup.
6. Once the panel reboots it will perform the firmware upgrade.
After the upgrade, the unit contains the newly loaded version of firmware.
26
MXD/T-1000 10.1" Modero X Series® Touch Panels
Upgrading Firmware
Upgrading from Previous Firmware
The MXT-1000 and MXD-1000 allow the option to revert the device to the previous firmware run before an upgrade. To
upgrade the device from previously loaded firmware:
1. From the Settings page, select the Configuration page.
2. From the Configuration page, select Admin.
3. From the Admin Configuration page, select Install Firmware.
4. In the Firmware Installation page, select Previous.
5. The Confirmation Dialog box (FIG. 26) will ask “Are you sure you want to install the following firmware?” The
option to choose Yes will be enabled after five seconds. Press Yes to load the firmware listed, and No to return to the
Firmware Installation popup window.
FIG. 26 Previous Firmware installation confirmation dialog
6. If you choose Yes, the device will retrieve the files and then reboot.
Returning to Factory Default Firmware
The MXT-1000 and MXD-1000 allow the option to return the device to its original factory default firmware, which may
be necessary in certain situations. To return the device to its factory default firmware:
1. From the Settings page, select the Configuration page.
2. From the Configuration page, select Admin.
3. From the Admin Configuration page, select Install Firmware.
4. In the Firmware Installation page, select Factory.
5. The Confirmation Dialog box (FIG. 26) will ask “Are you sure you want to install the following firmware?” The
option to choose Yes will be enabled after five seconds. Press Yes to load the firmware listed, and No to return to the
Firmware Installation popup window.
FIG. 27 Previous Firmware installation confirmation dialog
6. If you choose Yes, the device will retrieve the files and then reboot.
MXD/T-1000 10.1" Modero X Series® Touch Panels
27
Upgrading Firmware
Upgrading Firmware Via NetLinx Studio
The MXT-1000 and MXD-1000 use an Ethernet connection for programming, firmware updates, and touch panel file
transfer via NetLinx Studio. If you have access to the panel’s network, you may transfer files directly to the panel
through NetLinx Studio
Firmware upgrades cannot be made through an Ethernet-connected PC to the touch
panel, unless that PC is connected to the panel’s network. Upgrades cannot be made
with NetLinx Studio through a USB connection to the panel from a PC. For more
information on firmware transfers, please refer to the online help in NetLinx Studio.
To upgrade firmware via NetLinx Studio:
1. Launch NetLinx Studio and select Settings > Master Communication Settings from the Main menu to open the
Master Communication Settings dialog (FIG. 28)
FIG. 28 Master Communications Settings dialog
2. Click the Communications Settings... button to open the Communications Settings dialog box (FIG. 29).
FIG. 29 Communications Settings dialog
3. Click on the NetLinx Master radio button from the Platform Selection section.
4. Click on the Virtual Master radio box from the Transport Connection Option section to configure the PC to
communicate directly with a panel. Everything else, such as the Authentication, is greyed-out because this
connection is not going through the Master’s UI.
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MXD/T-1000 10.1" Modero X Series® Touch Panels
Upgrading Firmware
5. Click the Edit Settings button on the Communications Settings dialog to open the Virtual NetLinx Master Settings
dialog (FIG. 30).
FIG. 30 Virtual NetLinx Master Settings
6. Within this dialog, enter the Master System number. The default is 1.
7. In the Available Connections section, click on the IP address for the touch panel to select it.
8. In the Virtual NetLinx Master Settings dialog box, click OK to close the box.
9. In the Communications Settings dialog box, click OK to close the box.
10. In the Master Communications Settings dialog box, click OK to save your settings and return to the main NetLinx
Studio application.
11. Click the OnLine Tree tab in the Workspace window to view the devices on the Virtual System. The default System
value is 1.
12. Right-click on the Empty Device Tree/System entry and select Refresh System to re-populate the list.
The panel will not appear as a device below the virtual system number, in the Online
Tree tab, until both the system number used in step 14 for the Virtual NetLinx Master
is entered into the Master Connection section of the System Settings page and the
panel is restarted.
13. The OnLine Tree should now display the connection to the device. The Connection Status Icon on the device may
take up to five seconds to register the connection.
MXD/T-1000 10.1" Modero X Series® Touch Panels
29
Upgrading Firmware
Viewing devices on the Virtual System
1. After the Communication Verification dialog window verifies active communication between the Virtual Master and
the panel, click the OnLine Tree tab in the Workspace window (FIG. 31) to view the devices on the Virtual System.
The default System value is 1.
2. Right-click on the System entry (FIG. 31) and select Refresh System to re-populate the list. Verify the panel
appears in the OnLine Tree tab of the Workspace window.
Virtual Master firmware
version and device number
Panel firmware version
and device number
FIG. 31 NetLinx Workspace window (showing panel connection via a Virtual NetLinx Master)
Downloading firmware
The panel-specific firmware is shown on the right of the listed panel.
Download the latest firmware file from www.amx.com and then save the Kit file to
your computer. Note that each Kit file is intended for download to its corresponding
panel. In some cases, several Kit files may be included in a .zip file; extract the .zip
file to access the required Kit file.
1. If the panel firmware version is not the latest available; locate the latest firmware file from www.amx.com.
2. Click on the desired Kit file link and after accepting the Licensing Agreement, verify download of the Modero Kit
file to a known location.
3. Select Tools > Firmware Transfers > Send to NetLinx Device from the main menu to open the Send to NetLinx
Device dialog (FIG. 32). Verify that the panel’s System and Device number values match those values listed within
the System folder in the OnLine Tree tab of the Workspace window.
FIG. 32 Send to NetLinx Device dialog window
4. Select the appropriate Kit file from within the Browse for Folder window (FIG. 33).
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MXD/T-1000 10.1" Modero X Series® Touch Panels
Upgrading Firmware
FIG. 33 Browse for Folder window
5. Select the panel’s Kit file from the Files section.
6. Enter the Device value associated with the panel and the System number associated with the Master (listed in the
OnLine Tree tab of the Workspace window). The Port field is greyed-out.
7. Click the Reboot Device checkbox if it is not already checked. This causes the touch panel to reboot after the
firmware update process is complete.
8. Click Send to begin the transfer. The file transfer progress is indicated on the bottom-right of the dialog.
9. After the file transfer is complete, the panel will automatically reboot.
10. After the panel has finished rebooting, right-click the associated System number and select Refresh System. This
causes a refresh of all project systems, establishes a new connection to the Master, and populates the System list
with devices on your particular system.
11. Confirm that the panel has been properly updated to the correct firmware version.
Verify you have downloaded the latest firmware file from www.amx.com and then
save the Kit file to your computer.
MXD/T-1000 10.1" Modero X Series® Touch Panels
31
Upgrading Firmware
32
MXD/T-1000 10.1" Modero X Series® Touch Panels
Appendix: Troubleshooting
Appendix: Troubleshooting
Overview
This section describes the solutions to possible hardware/firmware issues that could arise during the common operation
of a Modero X touch panel.
Panel Doesn’t Respond To Touches
Symptom: The device either does not respond to touches on the touch screen or does not register the touch as being in
the correct area of the screen.
If the screen is off:
The device may be in Display Sleep Mode. Press and hold the Sleep button to wake up the panel.
The device may not be connected to power. Verify that the power source is connected to the device and
receiving power.
Panel Isn’t Appearing In The Online Tree Tab
1. Verify that the System number is the same on both the NetLinx Project Navigator window and the System Settings
page on the device.
2. Verify the proper NetLinx Master IP and connection methods entered into the Master Connection section of the
System Settings page.
Can’t Connect To a NetLinx Master
Symptom: I can’t seem to connect to a NetLinx Master using NetLinx Studio.
Select Settings > Master Comm Settings > Communication Settings > Settings (for TCP/IP), and uncheck the
"Automatically Ping the Master Controller to ensure availability".
The pinging is to determine if the Master is available and to reply with a connection failure instantly if it is not. Without
using the ping feature, a connection may still be attempted, but a failure will take longer to be recognized.
If you are trying to connect to a Master controller that is behind a firewall, you may
have to uncheck this option. Most firewalls will not allow ping requests to pass
through for security reasons.
When connecting to a NetLinx Master controller via TCP/IP, the program will first try to ping the controller before
attempting a connection. Pinging a device is relatively fast and will determine if the device is off-line, or if the TCP/IP
address that was entered was incorrect.
If you decide not to ping for availability and the controller is off-line, or you have an incorrect TCP/IP address, the
program will try for 30-45 seconds to establish a connection.
Only One Modero Panel In My System Shows Up
Symptom: I have more than one Modero panel connected to my System Master and only one shows up.
Multiple NetLinx Compatible devices can be associated for use with a single Master. If the user does not assign a device
number, one will be assigned automatically to the panel. When using multiple panels, different Device Number values
have to be assigned to each panel.
1. Press and hold the Sleep button to open the Settings page.
2. Press the Protected button, enter 1988 into the on-screen Keypad’s password field, and press Done when finished.
3. Enter a Device Number value for the panel into the Device Number Keypad. The range is from 1 - 32000.
MXD/T-1000 10.1" Modero X Series® Touch Panels
33
Appendix: Troubleshooting
34
MXD/T-1000 10.1" Modero X Series® Touch Panels
Appendix: Troubleshooting
MXD/T-1000 10.1" Modero X Series® Touch Panels
35
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©2013
10/2013
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