FNBT-FCB - First National Bank Texas

FNBT-FCB - First National Bank Texas
 THANK YOU FOR CHOOSING FIRST NATIONAL BANK TEXAS/FIRST CONVENIENCE BANK YOU ARE IN THE PROCESS OF OPENING: • FREE Debit MasterCard® ENCLOSED ARE SEVERAL PAGES OF IMPORTANT INFORMATION REGARDING YOUR NEW ACCOUNT TO INCLUDE: Banking Services/Fee Schedule Electronic Services and Electronic Funds Transfer Disclosure ü
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We appreciate your business and look forward to serving your financial needs.
11/2/15 BANKING SERVICES/FEE SCHEDULE ACCOUNT-­‐RELATED SERVICES Account Assignment to Third Parties .............................................. $50.00 Account Closing (within 90 days of opening) .................................. $25.00 Account Inactivity Fee (Accounts with no owner-­‐initiated debits or credits for 11 months will be charged a fee equal to the lesser of $35.00 or the account balance.) ................... $35.00 Account Printout (lobby request) ....................................................... FREE Account Research Statement Copy ......................................................................... $10.00 Minimum Research Charge (up to one (1) hour)* ..................... $20.00 Each Additional 15 Minutes ......................................................... $5.00 Per Item Fee ................................................................................ $1.00 *Plus postage and insurance as applicable AccountTRANSFER Overdraft Protection Plan ................................. $10.00 ACH Stop Payment One-­‐Time Stop Payment ............................................................ $35.00 Indefinite Stop Payment ............................................................ $35.00 Checkbook Balancing Per 15 Minutes ............................................................................ $5.00 Minimum ..................................................................................... $5.00 Legal Processing Against Accounts (such as levies, garnishments, etc.) ....................................................................... $100.00 Negative Balance Fee ...................................................................... $34.00 If your account is negative for six (6) consecutive banking days, we will charge you a negative balance fee. We will waive this fee if on th
the sixth (6 ) day your account is overdrawn less than $3. Non-­‐Sufficient Funds (NSF) Charge ................................................. $34.00 Online Services (Internet Banking, Mobile Banking, and E-­‐Statements) .............................................................................. FREE Overdraft Charge ............................................................................. $34.00 Overdraft Resulting from Return Item (deposited or cashed) ........ $34.00 Per Item Withdrawal Fee for Money Market Accounts .................... $5.00 Per Item Withdrawal Fee for Savings Accounts ................................. $3.50 Personalized Checks, Deposit/Withdrawal Slips and Other Account Products ....................................................... Prices upon request Recovery Fee Charged-­‐off Accounts of $200.00 or Less .................................. $10.00 Charged-­‐off Accounts Over $200.00 ......................................... $49.00 Return Item (deposited or cashed) .................................................. $10.00 Commercial Normal processing (per item) .................................................. $3.00 Special handling (per item) ...................................................... $5.00 Photocopy (per item) ............................................................... $1.00 Return Mail Processing (per month) ............................................... $10.00 Statements Held for Pick-­‐Up ............................................................. $5.00 Stop Payment Order ........................................................................ $35.00 Temporary Checks (each) .................................................................. $0.50 Telephone Services Checking and Savings Account Assistance from a Bank Employee ............................................................................ $3.00 Personal Account Line (PAL) Calls per Account, per Calendar Month (up to 17 calls) ............................................. FREE Additional Inquiries/Transactions (each) .................................... $0.50 ®
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GOLD KEY NETWORK ATM/DEBIT MASTERCARD SERVICES Available to individuals and commercial customers doing business as a sole proprietorship ®
Debit MasterCard Non-­‐Photo Card ............................................................................ FREE Photo Card ................................................................................... $5.00 Express Handling Fee ................................................................. $25.00 ®
Debit MasterCard Branch Pick-­‐Up Fee ..................................... $10.00 Foreign Currency Conversion Fee (A per transaction charge for cash withdrawals or purchases conducted in a currency other than U.S. dollars) ........................ $3.00 ®
ATM Transactions on Any Gold Key ATM (withdrawals, inquiries and transfers) ...................................................................... FREE Point-­‐Of-­‐Sale (POS) Transactions ....................................................... FREE ®
Note: Some Non-­‐Gold Key (Foreign) ATMs charge a terminal usage fee or surcharge for transactions on their ATMs. If assessed, their fee will be in addition to those stated below. ®
ATM Transactions on Any Non-­‐Gold Key (Foreign) ATMs Each Withdrawal, Balance Inquiry or Transfer ............................ $2.00 MISCELLANEOUS SERVICES The following services and prices may vary by location and are subject to change without notice. Some restrictions may apply. Cashier’s Checks Account Holder ............................................................................ $5.00 Issued for an On Us Check ........................................................... $7.00 Declaration of Loss Processing .................................................. $35.00 Check Cashing Services* Account Holder ............................................................................. FREE Non-­‐Account Holder ............................ 2% (Minimum charge of $5.00) *Prices are available upon request for banking centers located inside H-­‐E-­‐B. Coin Counting Account Holder (up to $250 per day) ........................................... FREE Over $250 per Day and Non-­‐Account Holder .............. 7.5% of amount Coin Wrapper/Bill Straps (per 1,000) ................................................ $5.00 11/2/15 Collection Item (service available to account holders) ................... $35.00 *Plus postage, insurance, and other correspondent bank fees as applicable Foreign Currency Exchange (service available to account holders) Currency (buys and sells) <$300 USD* .................................. $10.00 Currency (buys and sells) >$300 USD* ..................................... FREE *Plus postage, insurance and other correspondent bank fees as applicable ®
MasterCard Gift Card Purchase Price (each) .................................................................. $2.00 Replacement of Lost/Stolen Card .............................................. $15.00 Cash Out Fee .............................................................................. $15.00 Monthly Inactivity Fee* ............................................................. $15.00 *If the card has had no activity for 12 months, the inactivity fee is a monthly fee equal to the lesser of $15 or the remaining unused funds on the card. Money Orders Account Holder ............................................................................ $0.25 Non-­‐Account Holder (each) ......................................................... $1.00 Notary (per signature) Texas and New Mexico ................................................................ $3.00 Arizona ......................................................................................... $2.00 Photocopy (each) ............................................................................... $0.50 Rolled Coin Deposited/Purchased ...................................................... FREE Safe Deposit Boxes ..................................................... Prices upon request Safety Seal Deposit Bags ............................................. Prices upon request Send/Receive Fax .............................................................. First page $3.00 Each Additional Page ................................................................... $1.50 Signature Guarantee Account Holder ............................................................................ $5.00 Strapped Currency Deposited/Purchased............................. .... ........ FREE Third Party Credit and Account Inquiries......................................... $25.00 ®
Western Union .......................................................... Prices upon request Wire Transfer—Domestic Incoming Account Holder ...................................................................... $10.00 Outgoing Account Holder ...................................................................... $25.00 Zipper Bag Small ............................................................................................ $5.00 Large ............................................................................................ $7.00 COMMERCIAL ANALYSIS CHARGES These fees are specific to accounts on analysis. The final determination of accounts to be placed on analysis will be at the bank’s discretion. Analysis Statement ............................................................................ $1.00 Coin Wrappers/Bill Straps (per 1,000) ............................................... $4.00 Items Deposited (FNBT/FCB) ......................................................... $0.0426 Items Deposited (from other banks) ............................................. $0.0826 Maintenance Charge ....................................................................... $10.00 Rolled Coin ........................................................................................ $0.08 Service Chargeable Credit ................................................................. $0.15 Service Chargeable Debit .................................................................. $0.12 Strapped Currency Deposited (per $1,000) ..................................................................... $0.35 Purchased (per strap) ........................................................................ $0.35 MISCELLANEOUS COMMERCIAL CHARGES These fees are specific to Commercial Services and may require additional agreements. Change Order for Non-­‐Account Holder (limit of $500.00 or less) ....................................................... 5% of amount Business Express Deposit (assessed monthly) ................................. $50.00 Account Monitoring Fee (assessed monthly)* .............................. $100.00 Money Service Business (MSB) Application Fee ............................ $100.00 *The final determination of accounts to be charged will be at the bank’s discretion. EXTENDED ACCOUNT SERVICES These services are specialized and may require additional equipment. Contact the New Accounts Department for details and prices. •
Account Information Reporting Services •
Deposit Preparation Services •
Electronic Banking Services/Fee Schedule •
Automated Clearing House (ACH) Origination •
Online Services
11/2/15 ELECTRONIC SERVICES AND ELECTRONIC FUNDS TRANSFER DISCLOSURE This electronic funds transfer disclosure does not apply to any accounts other than consumer accounts, as defined by Regulation E and the Deposit Agreement as an account established for a natural person for personal, family or household purposes. Indicated below are types of Electronic Funds Transfers (EFTs) we are capable of handling, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for the transactions listed. You should keep this notice for future reference. Electronic Funds Transfers Initiated by Merchants or other Third Parties. You may authorize a third party to initiate EFTs between your account and the third party’s account. These transfers to make or receive payment may be one-­‐time occurrences or may recur as directed by you. These transfers may use the ACH or other payment networks. Your authorization to make these payments can occur in a number of ways. For example, your authorization to convert a check to an EFT or to electronically pay a returned check charge can occur when a merchant provides you with notice and you go forward with the transactions (typically at the point of purchase, a merchant will post a sign and print the notice on a receipt). In all cases, these third party transfers will require you to provide the third party with your account number and bank information. This information can be found on your check as well as on a deposit or withdrawal slip. Thus, you should only provide your bank and account information (whether over the phone, the Internet, or via some other method) to trusted third parties whom you have authorized to initiate these EFTs. Examples of these transfers include, but are not limited to: •
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Preauthorized credits. You may make arrangements for certain direct deposits to be accepted into your checking or savings account(s). Preauthorized payments. You may make arrangements to pay certain recurring bills from your checking or savings account(s). Electronic check conversion. You may authorize a merchant or other payee to make a one-­‐time electronic payment from your checking account using information from your check to pay for purchases or pay bills. Electronic returned check charge. You may authorize a merchant or other payee to initiate an electronic funds transfer to collect a charge in the event a check is returned for insufficient funds. Please also see the Limitation on Frequency of Transfer section regarding limitations that apply to savings accounts and money market accounts. Telephone Transactions. You may access your account by telephone 24 hours a day using your Personal Identification Number (PIN), a touch-­‐tone phone and your account numbers to: •
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Transfer funds between checking and savings accounts. Make payments from checking or savings accounts to loan accounts with us. Get information about the account balance of checking or savings accounts, deposits to checking or savings accounts or withdrawals from checking or savings accounts. Please also see the Limitation on Frequency of Transfer section regarding limitations that apply to telephone transfers. ATM Transactions and Dollar Limitations. You may access your account by ATM by the combined use of your Debit MasterCard® (card) and PIN to: •
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Get cash withdrawals from checking or savings accounts. Transfer funds between checking and savings accounts. Get the available balance of your checking or savings accounts. Some of these services may not be available at all terminals. You may use your card to initiate as many transactions as you like within any 24-­‐hour period (midnight to midnight ET), as long as withdrawals made at an ATM do not exceed $600. Debit MasterCard® Transactions and Dollar Limitations. You may access your checking or savings account to purchase goods in person, online or by phone, pay for services in person, online or by phone, and get cash back from a merchant, if the merchant permits. You may use your card to initiate as many transactions as you like within any 24-­‐hour period (midnight to midnight), as long as POS purchases do not exceed $1,500. We reserve the right, temporarily or permanently, to suspend your card privileges and demand the return of your card at any time. Please also see the Limitation on Frequency of Transfer section regarding limitations that apply to card transactions. Hold on Funds in Checking or Savings Accounts for Card Transactions. Some Card transactions are authorized before the transaction is submitted to us for payment. We refer to this authorization process as a merchant preauthorization transaction. Merchants determine their own procedures for the timing and amounts of preauthorization transactions. If a merchant transmits a preauthorization transaction, we will place a hold on funds in your account based upon that transaction. When you use your Card to pay for fuel, in a pay-­‐at-­‐the-­‐pump transaction, the preauthorization hold we place may be for a different amount than the amount the merchant transmitted for preauthorization. The amount of the hold is not available to pay presenting items or for use in other transactions. When the transaction settles, the actual amount posted to your account may be greater or lesser than the preauthorization hold amount. We will generally place a hold for up to three (3) banking days (or up to 30 business days for certain types of debit card transactions including, but not limited to, car rental transactions and international transactions) from the time of the preauthorization. If the transaction is not submitted to us for payment we will release the preauthorization hold after (3) banking days (or no later than 30 business days after preauthorization for certain types of debit card transactions including, but not limited to, car rental transactions and international transactions). Currency Conversion. When you use your card at a merchant that settles in currency other than U.S. dollars, the transaction amount will be converted into U.S. dollars. We have no influence on the currency rate used at the time of conversion and the currency rate at time of conversion may differ from the currency rate in effect on the transaction date. Additionally, if you use your card to obtain cash or make a purchase in a currency other than U.S. dollars, there is a per transaction foreign currency conversion fee. Please refer to our Banking Services/Fee Schedule for our current foreign currency conversion fee. Advisory Against Illegal Use. You agree not to use your card(s) or make other electronic funds transfers for illegal gambling or other illegal purpose. Online Banking Transactions. You may access your account(s) through the Internet by logging onto our websites at www.1stnb.com or www.1stcb.com and using your Online Banking username and password to: •
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Transfer funds between checking and savings accounts. Make payments from checking or savings to loan accounts with us. Make payments to third parties. Get information about your account. Please also see the Limitation on Frequency of Transfer section regarding limitations that apply to online banking transfers. Limitation on Frequency of Transfers. In addition to those limitations on transfers elsewhere described, if any, transfers from a savings account or money market account to another account or to third parties by preauthorized, automatic, telephone or computer transfer or by check, debit card or similar order to third parties are limited to six per statement cycle. Fees. There is no fee for transactions at Gold Key Network® ATMs when the card is used. There is a fee for each transaction, including a balance inquiry, at a Non-­‐Gold Key® (Foreign) ATM. There may also be a fee for transfers made over the phone through the Personal Account Line (PAL), depending on the number of calls you make per month. Additionally, a per item withdrawal fee may be assessed on a savings account or money market account when a maximum debit transaction limit is exceeded. Please refer to our Banking Services/Fee Schedule for the fee we will charge you for transactions, including balance inquiries, at Non-­‐Gold Key (Foreign) ATMs, for telephone transfers through PAL, and for the per item withdrawal fees on savings accounts and money market accounts. In addition, the owner of a Non-­‐Gold Key® (Foreign) ATM may add a fee to the amount of your transaction, and you may be charged a fee for a balance inquiry even if you do not complete a withdrawal. Documentation. Terminal Transfers. You can request a receipt at the time you make any transfer to or from your account using an ATM or POS terminal which accepts your •
card. However, you may not get a receipt if the amount of the transfer is $15 or less. Periodic Statements. You will receive a monthly account statement for your checking account(s). You will receive an account statement on your savings •
account(s) at least quarterly. You will receive a monthly account statement if electronic transfers are processed in a particular month. Statements may not be provided for an inactive account. Preauthorized Credits. If you have arranged to have direct deposits made to your account at least once every sixty (60) days from the same person or •
company, the person or company making the deposit will tell you every time they send us the money. You can call us at 254-­‐554-­‐6699 or 800-­‐677-­‐9801 for First National Bank Texas or 800-­‐903-­‐7490 for First Convenience Bank to find out whether or not the deposit has been made. Preauthorized Payments -­‐ Right to Stop Payment and Procedure for Doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call or write us in time for us to receive your request three (3) business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within fourteen (14) days after your call. Please refer to our Banking Services/Fee Schedule for the fee we will charge you for each stop-­‐payment order you give. Liability for Failure to Stop Payment of Preauthorized Transfer. If you request us to stop one of these payments three (3) business days or more before the transfer is scheduled, and we do not do so, we may be liable for your losses or damages. Preauthorized -­‐ Notice of Varying Amounts. If these regular payments out of your account will vary in amount the person you are going to pay will tell you, at least ten (10) days before each payment, when it will be made and how much it will be. You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set. Our Liability for Failure to Make Transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we may be liable for such losses or damages as may be provided by law. However, there are some exceptions for which we will NOT be liable, for instance: •
If, through no fault of ours, you do not have enough money in your account to make the transfer •
If the ATM where you are making the transfer does not have enough cash •
If the terminal was not working properly and you knew about the breakdown when you started the transfer •
If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken. Confidentiality. We will disclose information to third parties about your account or the transfers you make: •
When it is necessary for completing transfers; or •
To verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or •
To comply with government agency or court orders; or •
As explained in the separate Privacy Policy. Errors or Questions About Your Electronic Funds Transfer. Some examples of the term “error” include: •
An unauthorized electronic fund transfer that did not benefit you; •
An incorrect electronic fund transfer to or from your account; •
The omission of an electronic fund transfer from a periodic statement; •
A computational or bookkeeping error made by us relating to an electronic fund transfer; and •
The receipt of an incorrect amount of money from an electronic terminal. The term “error” does not include: •
A routine inquiry about your account balance; •
A request for information for tax or other recordkeeping purposes; •
A request for duplicate copies of documentation; or •
Buyer’s remorse. Your Liability. Tell us AT ONCE if you believe your card has been lost, stolen or your PIN and or username and password has been compromised, or if you believe that an electronic funds transfer has been made without your permission using information from your check. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account plus any other funds available to you through your account. If you tell us within two (2) business days, you can lose no more than $50 if someone used your card without your permission. If you do NOT tell us within two (2) business days after you learn of the loss or theft of your card and we can prove we could have stopped someone from using your card without your permission if you had told us, you could lose as much as $500. Also, tell us AT ONCE if your statement shows transfers that you did not make or authorize. If you do not tell us within sixty (60) days after that statement was mailed to you, you may not get back any money you lost after the sixty (60) days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason, such as a long trip or hospital stay, kept you from telling us, we will extend the time periods. If you furnish your card, your card and PIN, and/or your online banking user name and password and grant authority to another person (such as a family member or co-­‐worker) to use that information to make purchases, withdraw cash or conduct transactions on your account in any manner, then you are fully liable for all transactions conducted by that person, even if that person exceeds the authority you granted. You are liable for the transactions up until you notify us that transactions by that person are no longer authorized. Your Liability for MasterCard® Transactions. In the case of transactions using your Debit MasterCard®, your liability may be further limited by our agreement with MasterCard®. If you have exercised reasonable care in protecting your card from loss or theft, and have reported the unauthorized transactions timely, then you will not be liable for unauthorized transactions. How to Contact Us. Call or write us or visit one of our banking centers as soon as you can if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. •
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Call us at 254-­‐554-­‐6699 or 800-­‐677-­‐9801 for First National Bank Texas or 800-­‐903-­‐7490 for First Convenience Bank. Write us at First National Bank Texas, Attn: Dispute Resolution, P.O. Box 937, Killeen, TX 76540-­‐0937. E-­‐mail us at [email protected] We must hear from you within sixty (60) days after we sent you the FIRST statement on which the problem or error appeared. •
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Tell us your name and the account number involved. Describe the error or transfer you are uncertain about, and explain as clearly as you can why you believe it is an error or why you need more information. Tell us the dollar amount of the suspected error. If you notify us verbally, we may require that you send us your complaint or question in writing within ten (10) business days. We will conduct an investigation and promptly correct any errors within ten (10) business days after we hear from you. If the transfer involved a new account, we may take up to twenty (20) business days to conduct our investigation and correct any errors. An account is considered new for thirty (30) days after the first deposit is made. In some cases, a complete investigation may take up to ninety (90) days, especially if the transfer was a Point-­‐Of-­‐Sale card transaction, involved a new account or was initiated in a foreign country. If we determine that the investigation will take us longer to complete, we will credit your account for the amount you think is in error as the term “error” is defined above, so you will have use of the money during the time it takes us to complete our investigation. This credit will be applied to your account within ten (10) business days on most accounts, and twenty (20) business days if the transfer involved a new account. If we ask you to send us your complaint or question in writing and we do not receive it within ten (10) business days, we may not credit your account. You will be requested to assist us in our investigation of your claim of unauthorized activity on your account. Your assistance may include, but is not limited to, providing all necessary information and identification we request concerning the claim. We may ask you to file a report with the local law enforcement agency. A police report is often necessary for us to recover photos from merchants or the owners of foreign ATMs. Your failure to file a report will not cause your claim to be denied in and of itself. We will notify you of the results within three (3) business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If your complaint or question is in regards to a transaction conducted through your PayPal account, Amazon Payments account, or an account held at another financial institution, you should contact PayPal, Amazon Payments, or that other financial institution. They are responsible for investigating your claim. If you contact us, we will refer you to PayPal, Amazon Payments, or such other financial institution, and we will not conduct an investigation. We will provide reasonable assistance as required upon their request. Our Business Days. Our business days are Monday through Friday. Holidays are not included. 7/1/15 THINGS YOU NEED TO KNOW ABOUT THE DEBIT MASTERCARD® The Debit MasterCard® is a convenient way to pay for goods and services, but these transactions clear your account differently than checks and traditional ATM card transactions. Because these transactions clear differently, special care should be taken in monitoring your account balance in order to avoid unwanted fees. In most instances, when you use your Debit MasterCard®, your “available balance” is immediately reduced. A preauthorization hold is placed on funds in your account reducing the balance available to pay checks and other debits that are presented to the bank for payment. Typically, Debit MasterCard® transaction preauthorization holds are for the amount of the actual purchase, but, in some instances, they may be for a different amount. This usually happens at hotels, gas stations, restaurants and any place where you can run your card before the final transaction. Most merchant systems will provide for those preauthorization holds to drop off when the actual transaction clears your account. Unfortunately, some merchant systems do not. If, for some reason, the preauthorization hold was not properly coded by the merchant, we terminate it after three (3) banking days, with the exception of rental car preauthorization holds which are terminated no later than 30 days business days after preauthorization. In order to avoid unwanted fees, never assume that items will pay in a specific order and always use your transaction register to keep track of your account balance. Just because an item receives a preauthorization hold and is authorized for payment does not guarantee that the item won’t generate an overdraft fee when it clears your account. If your account is overdrawn because of items that have cleared your account, any pending items may generate overdraft fees when the charge is presented to us for payment and it clears your overdrawn account. As a customer of this bank, you have access to pending transaction information and preauthorization holds through Online Banking, Mobile banking, and our 24-­‐Hour Personal Account Line (PAL). By using these services you can avoid unwanted fees by monitoring outstanding pending transactions and preauthorization holds and the “available” balance in your account. Please let us know if you have any questions regarding your new Debit MasterCard®. DEBIT MASTERCARD® QUESTIONS AND ANSWERS
A debit card replaces your need for cash or checks; it’s a convenient way to pay for goods and services. Q: When will purchases made with my Debit MasterCard® appear on my account statement? A: Most ATM or Point-­‐Of-­‐Sale (POS) transactions using your Personal Identification Number (PIN) will appear on the same day they occur. Other purchases completed at a MasterCard® terminal will normally appear on your account statement within three (3) days. Q: What are Preauthorization Holds/Pending Transactions? A: In most instances, when you make a purchase, a “hold” is placed on available funds in your account until (a) the charge is presented by the merchant and clears your account or (b) up to a maximum of three (3) banking days, whichever is sooner. Funds on hold are not available for withdrawals, payment of checks or other debits. If the charge is not presented by the third (3rd) day, the “hold” is released. However, a merchant has up to ninety (90) days to present a transaction for payment, so you should continue to carry the purchase amount as an outstanding item in your transaction register. In order to avoid unwanted fees, never assume that the item will pay in a specific order and always use your transaction register to keep track of your account balance. Q: Is there any time a “hold” greater than the amount of the transaction could occur? A: Typically, preauthorization holds are for the amount of the actual purchase, but, in some instances, they may be for a different amount. This usually happens at hotels, gas stations, restaurants and any place where you can run your card before the final transaction. This “preauthorization” amount could be greater or less than the amount of the actual purchase. In the case of renting a car, the “preauthorization hold” may be greater than the amount and may be held up to 30 business days. Q: What if I return an item that I purchased with my Debit MasterCard®? A: The merchant will process a credit, and once the credit is received the refund will be credited to your account. Q: Is there a daily limit on purchases that can be made with a Debit MasterCard®? A: For your protection, the Debit MasterCard® can be used for purchases up to a maximum of $1,500 per day. Additionally, up to $600 can be withdrawn at an ATM. Q: What if my Debit MasterCard® is lost or stolen or I discover a Debit MasterCard® transaction I think I did not authorize? A: In case of errors or questions about any Electronic Funds Transfer (EFT) transaction or to report a lost or stolen card or PIN, inform us at once by visiting your Banking Center, by calling 254-­‐554-­‐6699 or 800-­‐677-­‐9801 for First National Bank Texas or 800-­‐903-­‐7490 for First Convenience Bank, or by writing First National Bank Texas, Attn: Dispute Resolution, P.O. Box 937, Killeen, TX 76540-­‐0937. Important reminders: •
In most instances, a hold is placed on your available funds each time you use your card. •
Hold amounts may differ from actual purchase amounts. •
Funds on hold will not be available to cover checks and other debits. •
We recommend maintaining accurate records of all transactions. •
Rental car holds may remain for eighteen (18) banking days. SAFETY TIPS CONCERNING YOUR DEBIT MASTERCARD® AND ATM USAGE We’ve provided these important safety tips to help you protect yourself and your account. CARD SECURITY Treat your card like cash. Always keep your card in a safe place. Memorize your secret PIN that allows you to use an ATM or POS terminal. Keep your PIN in a safe place away from your card. Never write your PIN on your card. Never tell your PIN to anyone. And never let someone else enter your PIN for you. Do not give any information about your card over the telephone. No one needs to know your PIN, not even your financial institution. When making a purchase online with your card, you should end your transaction by logging out of the website instead of just closing the web browser. If your card is lost or stolen, or your PIN compromised, report it immediately to your Banking Center. After hours or on weekends, call 254-­‐554-­‐6699 or 800-­‐677-­‐9801 for First National Bank Texas or 800-­‐903-­‐7490 for First Convenience Bank. You are offered a receipt every time you make a transaction. To guard against fraud, verify each transaction by checking the receipts against your monthly account statements. To protect the security of your accounts, please take your receipt with you when you complete your transaction. Do not leave your receipts at the ATM or merchant’s place of business. SECURITY AT WALK-­‐UP & DRIVE-­‐UP ATMs Always observe your surroundings before conducting your ATM transaction. If you’re driving to an ATM, park as close as you can to the machine. Observe the entire area from the safety of your vehicle. Have your card ready before you approach the machine. If you see anyone or anything that appears to be suspicious, cancel your transaction and leave the area at once. After dark, only use the ATMs that are well lit and have minimal landscaping. If possible, have someone go with you to the ATM. There is safety in numbers. Also choose a machine in a busy area. A heavily trafficked location means additional security. If you are followed after using an ATM, seek a place where people, activity and security can be found. If necessary, call the police. If there are other people at the ATM you want to use, remain in your car with the doors locked and windows up until they leave, or go to another ATM. Do not leave your car running or the keys in the ignition as you walk up to an ATM. As you return after your transaction, have your car keys ready and check around and under your vehicle. Do not count your money while at the ATM. Put your money, receipt and card away quickly. Always take the ATM receipt. Use your body to block the view of your transaction, especially as you enter your PIN and take your cash. If necessary, ask a person to leave, even if that person is just curious. If the ATM is in use, give the person using the machine the same privacy you expect. Allow him or her to move away from the ATM before you approach the machine. When using a drive-­‐up ATM, keep your doors locked and windows up until you are ready to use the machine. Keep cash, checks, or money bags out of sight until you are ready for your transaction. 7/1/15 
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