EPSON AMERICA, INC.

EPSON

Product Support Bulletin

Subject: Laser & Non-Impact Printer Error Codes

Date: 4/3/91

Page(s): 1 of 11

PSB No: P-0077

Originator: JV

IE

PJ

El

Epson printers issue beep tones and/or displays error codes when certain error conditions exist. Those beeps or codes can assist you in locating and repairing customer’s printers. The following error codes are listed by product name.

EPl-4000 Display Codes

PE Paper End (out) detected

Co

IL

Cover open

Ink low

E2

E4

(blinking)

(blinking)

(blinking)

E6 *-) YY (blinking)

E7 *--) YY (blinking)

Ink End (out)

Paper jam

Heater error (broken heater wire)

Contact error (heater fan or thermistor contact)

CO34 DVR board error

CO34 Main board software Error I

(YY will be a number from 66(H) to 7D(H))

CO34 Main board software Error II

(YY will be a number from 02(H) to XB(H))

E8 - YY (blinking)

E9 (blinking)

E0 (blinking) bF

Board contact error, CO34 Main board hardware

(YY will be one of the following numbers: 80,81,84,85,

86,87,8A, 8C)

CO34 Main board hardware error

Abnormal voltage

Buffer overflow for fonts

PSB No: P-0077

Page: 2 of 11

EPl-4000 cont.

bo

CE

PS

Lr

LE dP

FF

Buffer overflow for graphics

Card error

Paper size error

Release lever error

Envelope lever error

Data processing

Depress the Form Feed button

EPL=6000/ActionLaser/ActionLaser+ LCD Codes

CHANGE DRUM The drum needs to be changed. The drum cartridge may not be installed, the cartridge may not be installed properly or the cartridge may be defective.

COVER OPEN Printer cover is open

CPU ERROR Printer’s CPU has made a calculation error

ERROR 10 Program ROM error

ERROR 11 Font cartridge or identity cartridge checksum error

ERROR 12 RAM error

ERROR 20 Memory overflow

ERROR 21 Print overrun error

ERROR 22 Receive buffer overflow

ERROR 30 Memory error

ERROR 31 Scanner error

ERROR 32 Heater (Heat Roller Unit) error

PSB No: P-0077

Page: 3 of 11

EPL-6000 cont.

ERROR 33

ERROR 40

FONT CARD ERROR

INSERTION ERROR

Thermistor error

Parity / Framing error

Font cartridge is bad (or is not inserted) correctly

PAPER EMPTY

PAPER JAM

PAPER SIZE ERROR

PS CHANGE

Paper is not inserted correctly or has jammed at the paper tray

No paper in the paper cassette

Paper cassette is not installed properly

Paper cassette lid is open

Paper sensor is bad

Paper is jammed inside the printer

Paper setting does not match the size of the paper in the paper cassette

Paper size requested by the host conflicts with the

SelecType setting

EPL-7000 LCD Codes

NOTE:

In some cases, the red CONTINUE light flashes when an error is detected.

This requires you to correct the problem and then press the CONTINUE button to dear the error. However, if the AUTO CONT option in SelecType is set to ON, some errors may clear automatically even though the problem remains.

Status messages are preceded by [S], warning messages are preceded by

[W], and error messages are preceded by [E]. In some cases the message you see on your display also shows the printer mode.

[E] ADD MEMORY FOR CH-X

The printer has insufficient memory available in the channel displayed.

[E] CARD MEMORY OVERFLOW

This message indicates that the combined memory requirement of the cards in slots A and B exceeds 4 Mbytes.

PSB No: P-0077

Page: 4 of 11

EPL-7000 cont.

[S] COPY END X/X

Multiple-copy printing is cancelled (you pressed the COPY END button when the printer was off line).

[E] COVER OPEN

The printer cover is open or the imaging cartridge is not installed.

[S] DATA

The printer has received data but is not yet printing, or the printer has received data and is off line.

[E] FEED JAM

Paper is not feeding into the printer from the specified cassette or has jammed on its way into the printer.

[S] GRAPHIC DRAWING

Graphics are being created.

[E] ILLEGAL CARD

A card or cartridge in a particular slot cannot be read.

[S] INlTlALlZE

The printer is being initialized (reset) to the factory settings.

[E] INSUFF. MEMORY

The printer has insufficient memory available for the task you have given it.

This error can also be cleared by turning the printer off and back on again.

However, it may be necessary to simplify the page you are trying to print or add more memory to the printer.

[E] PAGE BUFFER FULL

Text or graphics data has filled the printer’s buffer and an incomplete page is ejected.

[S] PAPER FEEDING

The printer is feeding paper.

[E] PAPER JAM

Paper is not being fed into the printer or paper is jammed inside the paper path.

PSB No: P-0077

Page: 5 of 11

EPL-7000 cont.

[E] PAPER OUT

There is no paper in the standard paper cassette and the optional lower paper cassette (ii installed). Or, the paper set lever is in the manual position and you are not feeding pages correctly.

[E] PAPER OUT SET AUTO XXX

There is no paper in any of the paper cassettes. The right column of the display prompts you to load the correct paper size into the paper cassette.

[E] PAPER OUT SET OPT XXX

There is no paper in the optional lower paper cassette. The right column of the display prompts you to load the correct paper size into the paper tray of the lower paper cassette.

[E] PAPER OUT SET STD XXX

There is no paper in the standard paper cassette. The right column of the display prompts you to load the correct paper size into the standard paper cassette.

[E] PAPER SIZE ERROR

The paper size you selected with SelecType (or the default size if you have not selected a size) does not match the paper loaded in the selected paper cassette.

[S] PRINTING

The printer has received data and is printing.. . . .

[S] PRINT STOP X/X

The printer stops printing during a multi-copy print operation.

[S] RAM Check X.X MB

The printer is checking RAM (X.X = capacity).

[S] READY

The printer is ready to print.

[E] REINSERT CARD lf this message appears on the display, you may have removed a font card or cartridge while the FEED light was still lit or while the printer was on line.

PSB No: P-0077

Page: 6 of 11

EPL-7000 cont.

[E] REMOVE CARD

You may have inserted a font card or cartridge while the printer was on line or while the FEED light was on. Data still remains in the printer’s buffer.

[E] RESELECT TRAY

The optional lower paper cassette is not installed and the INPUT option is set to OPT or AUTO.

[S] RESET

The printer is being reset to the previous settings in the macro specified with

LOAD MACRO option in SelecType Level 1.

[S] ROM Check

The printer is checking ROM.

[E] SAVE MEMORY OVERFLOW lf this message appears when you are trying to save a macro with the SAVE

MACRO option in SelecType Level 1, the printer does not have enough memory to save any additional macros

[E] SERVICE REQ. CXXX

A controller error has been detected.

[E] SERVICE REQ. EOOXX

A print engine error has been detected.

XX= 03 Fusing Unit (low temp)

04 Main Drive Motor

05 Ozone Fan motor

06 Polygon Mirror Drive

09 HSync Signal

[E] SET FULL PRINT

This message may appear when you are trying to print graphics or a mix of text and graphics.

[S] STANDBY MODE

When both CH P and CH S remain off for about thirty minutes, the printer enters standby mode and this message appears.

[E] STARTUP ERROR lf this message appears when you turn on the printer, the power may have been turned off while the printer was performing a save or reset operation.

PSB No: P-0077

Page: 7 of 11

EPL-7000 cont.

[W] TONER LOW

The printer is almost out of toner. When this message first appears on the

LCD display, you can print up to 25 more pages.

[E] TONER OUT

The imaging cartridge must be replaced.

[E] TRAY SET AUTO XXX

The paper size setting does not match the paper loaded in the specified paper cassette. The right column is the expected paper size and the currently selected cassette.

[E] TRAY SET OPT XXX

The paper size setting does not match the paper loaded in the optional lower paper cassette. The right column is the expected paper size.

[E] TRAY SET STD XXX

The paper size setting does not match the paper loaded in the standard paper cassette. The right column is the expected paper size.

[S] WAlT

Printer is being reset after a START UP ERROR.

[S] WARMING UP

Printer is warming up.

EPL-7500

[E] COVER OPEN

Cover is open or the imaging cartridge is not installed.

[E] MANUAL FEED

Manual feed method is selected.

[S] OFF LINE

Printer is Off tine

[E] OUT OF PAPER

No paper cassette is installed, the paper cassette is empty, or the paper set lever is in the manual position.

PSB No: P-0077

Page: 8 of 11

EPL-7500 cont.

[E] PAPER ENTRY JAM

Paper is not feeding from the specified paper cassette or has jammed on its way into the printer.

[E] PAPER EXIT JAM

Paper is jammed inside the paper path.

[S] PRlNTlNG

The printer has received data and is printing.

[S] PRlNTlNG TEST

The printer is printing the test page.

[S] PROCESSING

The printer is processing data.

[S] QUlT THE JOB

The On-Line button has been pressed while a print job was in progress. The job can be flushed by pressing the Reset button, or a reset can be cancelled by pressing any other button.

[S] QUITTING THE JOB

The printer is flushing a job from the buffer.

[S] READY

The printer is ready to receive data.

[S] RESETTING

This message appears initially when the printer is turned on, and momentarily between print jobs.

[E] TONER LOW

The imaging cartridge must be replaced.

[S] WAIT- FOR READY

The On-tine button was pressed while a print job was in progress. The printer continues printing until the current job is completed, then it goes Of-Line.

[S] WAITING

The printer is in the process of executing a job and has run out of data and is waiting for the channel to provide more data.

PSB No: P-0077

Page: 9 of 11

EPL-7000 cont.

[S] WARMING UP

The printer is warming up.

Note: lf any of the following messages appear, turn the printer off for at least five seconds, then turn it back on. lf the same message is displayed, repair is required.

SCAN MOTOR ERROR

HSYNC ERROR

HEATER LAMP ERROR

MAIN MOTOR ERROR

FAN MOTOR ERROR

ES300C Display Codes

E-C Command error. An unidentified command or parameter was detected.

E-l Interface error a. Incorrect communication parameter received.

b. Broken connector or wire.

c. Host failed to respond within 30 seconds.

d. Host is not accepting data. (DSR= Low)

E-F Fatal error a. A lamp is broken.

b. Power is applied before the transportation screws were removed.

c. System failure

GQ-3500 Display Codes do Cover Open error

EO-00 Engine driver CPU error.

EO-01 Option tray CPU error.

EO4+02 Option tray motor error.

J0

J1

J2

Po

GQ-3500

cont.

EO*03

EOo05

EOoo6

E1 -80

E1 * 81

E1 -82

E1 083

E1 084

E1 -89

E1 .+ 91

E1 -92

E1 -Al

E1 *A2

E1 *A3

PU

To

PSB No: P-0077

Page: 10 of 11

Optical unit error.

Main motor error.

Fusing unit error.

Exception error.

Trap error.

Bus error.

Address error.

Illegal Instruction.

NMI error.

Reverse vector interrupt error.

User vector interrupt error.

System RAM error.

External RAM error.

CG ROM error.

Paper feed error.

Paper feed jam.

Paper exit jam.

Paper empty, paper tray is not installed or paper is not installed properly.

Paper size error.

Toner empty.

GQ-3500 cont.

U1

U2

PSB No: P-0077

Page: 11 of 11

Replace the collector unit and lens shield.

Replace the drum cartridge and lens shield.

EPSON AMERICA, INC.

EPSON

Product Support Bulletin

Subject: EPL-6000/ActionLaser Paper Jams

Date:

4/3/91

Page(s): 1 of 2

PSB No: P-0074

Originator JV

This bulletin is to help eliminate the accidental breaking of the Transfer Corona Wire due to paper jams.

The figure below shows the path the paper takes through the printer. The Paper enters the printer from the right and passes below the OPC Drum where it picks up the toner. The Transfer Charger charges the paper so that the toner will adhere to the page.

In the event of a paper jam, the paper may become folded under and around the

Transfer Charger wire (as shown below).

l==iC

PSB No: P-0074

Page: 2 of 2

Whenever a paper jam occurs you must remove the processing tray (which includes the Developer Unit and the Drum Unit). Do not remove the jammed paper by pulling the paper to the right (toward the paper supply tray) as this could break the Transfer

Charger wire.

The proper method of removing a paper jam is to first insure that the paper is not wrapped around the Transfer Charger wire. If it is, carefully pull the paper away from the wire area as shown below.

Pull 1st

2

*ti

Once the paper is clear of the wire, the paper can then be pulled to the right and out of the printer. Replace the processing tray and close the printer cover.

Breakage of the Transfer Charger wire will cause a change in the print quality. The toner will not be completely transferred to the paper and the print will be light or inconsistent in darkness.

If the Transfer Charger wire is broken, the Transfer Unit must be replaced. The part number is HGMBK-04601.

I N F O R M A T I O N

Product Support Bulletin

Subject: Power Specifications

Date: 2/7/90

Page: 1 of 2

PSB No: P-0060

Originator: RFB

The following information is a list of the power requirements for the Epson 9 and 24 pin printers and laser printers.

504 VA maximum

PSB No: P-0060

Page: 2 of 2

Product

LX810

T750

T1000

1

1 Voltage 1

12OV

120V

Max. Current

Consumption 1 Power Consumption 1 BTU/HR

.7 Amp

1.0 Amp

84 VA maximum

120 VA maximum

I

286.69

409.56

120V .7 Amp 84 VA maximum 286.69

If the power requirements of a particular Epson printer is not listed please refer to the appropriate User's Manual for the electrical specifications.

In the event that the User's Manual is not available, locate the silver label on the back of the Epson printer.

This is a reliable source for the electrical requirements.

The following formula is used to calculate the electrical power requirements:

VOLTAMPS is equivalent to WATTS

VOLTAMPS = Volts * Amps

AMPS

BTU/HR

= Voltamps/Volts

= Watts * 3.413

Example:

120V * 1A = 120VA

120VA/120V = 1A

120VA is equivalent to 120W

120W * 3.413 = 409.56 BTU/HR

Heat output is rated in BTU/HR.

EPSON

EPSON AMERICA, INC.

INFORMA

Product Support Bulletin

Subject: EPL- 6000 Questions and Answers

Date: 4/11/90

Page: 1 of 5

PSB No: P-0058A

Originator: SLS

This bulletin answers some of the most asked questions about the EPL- 6000 printer.

The questions and answers are listed below.

Q1.

A.

Q2.

A.

Q3.

A.

Q4.

A.

QUESTIONS AND ANSWERS ON THE EPL- 6000

What printer does the EPL- 6000 emulate?

The EPL- 6000 provides full HP LaserJet Series II software emulation

(HP PCL Level IV device).

Are any optional emulations available for the EPL- 6000?

Yes, FX Series emulation is available for the EPL- 6000 through the use of an optional FX Identity Cartridge, the p/n for the cartridge is IBS100.

What printer driver selection should I choose in my software programs when using the EPL- 6000?

The proper printer driver selections are listed below from best to worst.

HP LaserJet Series II

HP LaserJet Plus

HP LaserJet

(Best)

(Worst)

What is the rated print speed and resolution for the EPL- 6000?

The EPL- 6000’s print speed is up to 6 pages per minute (PPM) when using letter - size paper at up to 300 dots- per - inch (DPl).

NOTE: A print speed of up to 6 PPM is achieved by using the printer’s number of copies feature.

Q5.

A.

Q6.

A.

PSB No: P - 0058A

Page: 2 of 5

How do I run a SELF- TEST on the EPL- 6000?

The EPL- 6000 provides (3) three built - in SELF-TESTS. In order to activate any of the built- in SELF -TESTS the printer must be set to “OFF - LINE”.

Listed below are the keystrokes necessary to press to initiate the SELF-

TESTS.

1.

SELF TEST - Press the “SPECIAL” and “MANUAL” buttons at the same time.

2.

3.

(Used to print out a test pattern that is helpful when adjusting or checking the print darkness.

This test may also be used to provide a basic determination of whether the printer is functional.)

FONT PRINT - Press the “SPECIAL” and “RESET/CONTINUE” buttons at the same time.

(Used to print out information and print samples on available fonts, including built- in fonts, cartridge fonts and downloaded (soft) fonts.)

STATUS PRINT - Press the “UP” and “DOWN” arrow buttons at the same time.

(Used to determine the printer’s current settings, such as font source and number, symbol set, paper size, orientation and data buffer configuration.)

After I make changes in SelecType what must I do to activate these changes?

After making the necessary changes in SelecType press the “SELECTYPE” button to exit SelecType, the LCD will display “OFF- LINE”. At this point press and hold the “RESET/CONTINUE” button for approximately 3 seconds.

When the printer displays “RESET” on the LCD display, the button should be released. The SelecType changes you made have now been saved.

NOTE:

lf the INTERFACE, DATA BUFFER, or OVERLOAD BUFFER settings are changed the printer must also be powered “OFF” then back “ON” in order for these changes to become active.

Q7.

A.

Q8.

A.

Q9.

A.

Q10.

A.

Q11.

A.

PSB No: P-0058A

Page: 3 of 5

How do I set the EPL- 6000 back to the factory - default settings using the

SelecType buttons on the printer’s front panel?

Set the printer to OFF- LINE, then press the SelecType button. The next step is to press and hold the “RESET/CONTINUE” button for approximately

3 seconds, when “INlTlALlZE” appears on the LCD display release the button.

The final step is to press and hold the “RESET/CONTINUE” button again for approximately 3 seconds, when “RESET” will appear on the display release the button. The printer has now been reset to the factory- default settings.

NOTE: lf the INTERFACE, DATA BUFFER, ‘or OVERLOAD BUFFER settings are changed the printer must also be powered “OFF” then back “ON” in order for these changes to become active.

Why does the EPL- 6000 display “DATA IN BUFFER” on the LCD and not print anything when I send data to it?

The EPL- 6000 is a page printer meaning that it prints a whole page at a time.

If the EPL- 6000 doesn’t receive a full page of data or a FORM FEED command from the software it will not print

H OW do I eject the page from the EPL- 6000 when “DATA IN BUFFER” is shown on the LCD display?

Press the “RESET/CONTINUE” button to eject the page.

Where can I purchase a Technical Reference Manual (programmer’s manual) for the EPL-6000?

A Technical Reference Manual for the HP LaserJet Series II printer can be purchased directly from HP’s Direct Marketing Department. The phone number for HP’s Direct Marketing Department is 800-538-8787. The part number for HP’s LaserJet Series II Technical Reference Manual is: 33440- 90905.

Why does the EPL- 6000 beep and display “ERROR 20” several times when

I attempt to use downloaded (soft) fonts?

An “ERROR 20” message indicates you have exceeded the printer’s available user memory.

A solution to this would be to add more user memory to the

EPL- 6000. The P/N for the optional 2MB memory board is IBS401.

Q12.

A.

Q13.

A.

Q14.

A.

Q15.

A.

Q16.

A.

PSB No: P-0058A

Page: 4 of 5

How many internal (built - in) fonts are included with the EPL- 6000 and what are they?

The EPL- 6000 has (3) three portrait

fonts and (3) three landscape fonts for

a total of (6) six internal fonts.

Listed below are

the internal fonts.

Courier

Courier

Courier bold

Courier bold

Line printer

Line printer

12 point

12 point

12 point

12 point portrait 10 CPI landscape 10 CPI portrait 10 CPI landscape 10 CPI

8.5 point portrait 16.6 CPI

8.5 point landscape 16.6 CPI

How many lines can be printed on an 8.5” by 11” page when using

1/6”

(default) line spacing?

When printing in portrait 60 lines can be printed on a page, 45 lines for l a n d s c a p e .

Who manufactures the engine used in the EPL- 6000?

The engine used in the EPL-

6000

is

manufactured by TEC (Tokyo Electric co., LTD.).

Is it possible to select Landscape printing on the EPL- 6000 by using the printer’s SelecType feature?

Yes, if a landscape font is selected, the EPL- 6000 will automatically default

to landscape mode.

SelecType allows a font to be selected

via a font

number. Of the EPL- 6000’s internal fonts, font numbers 12 through 23 are landscape fonts. lf any of these font numbers

are selected via SelecType the printer

will default to landscape mode.

H OW is the optional memory board’s memory upgraded from

2MB to

4MB?

The optional memory board’s memory can be upgraded from 2MB to 4MB by populating the 16 empty sockets on the memory board with memory chips.

The chips to use are a 1MB x 1 bit C - MOS DRAM, listed below are three sources for these chips.

Toshiba

OKI

Motorola

TC511000AP - 10

MSM511000- 12RS

MCM511000AP- 10

Q17.

A.

Q18.

A.

Q19.

A.

PSB No: P-0058A

Page: 5 of 5

Can the EPL- 6000 print italic characters?

Yes, but italic characters are not part of the EPL- 6000’s internal fonts. To print italic characters a font cartridge or downloaded font that contains italic characters must be used.

What are the part numbers for the EPL- 6000 options and supplies?

Listed below are the part numbers for the EPL- 6000 options and supplies.

FX Identity Cartridge #IBS100

Replacement Toner Cartridge #IBS300

Drum Unit #IBS301

Optional 2MB Memory Board #IBS401

What Font cartridges have been tested to be compatible with the EPL- 6000?

The EPL- 6000 can be used with the following Hewlett Packard Font cartridges -A,B,C,D,E,F,G,H,J,K,L,M,N,P,Q,R,T,U,V,W,X,Y,Z1A,C02 (MS), and the Pro - Collection.

The Dataline Multifont, the Everex B Font, F Font, T Font, Z Font

1

SST, BST

2

, ALL- IN - 1

2

, Legal

2

,

,

the IQ Engineering Supercartridge 1, and the UDP

65 - IN - ONE will also work in the EPL- 6000.

Other cartridges may work, but have not been tested by Epson at this time.

NOTES:

1. lf using font cartridge slot 2, only 1 or 2 fonts could not be properly selected.

2.

Only works in font cartridge slot 2.