ConnectLife Home
Appliance
WiFi Instruction
Note：
Read this owner's manual thoroughly before operating the appliance
English
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Table of Contents
Welcome .......................................................................................................................... 4
System Operation Requirements ....................................................................................... 4
A. Smartphone System Requirements ........................................................................ 4
B. Wireless Router requirements ................................................................................ 4
C. In-Home WiFi Network Connectivity Tips ............................................................. 5
D. Other Requirements and Precautions..................................................................... 5
WiFi Module Performance Parameters ............................................................................. 5
How to install ConnectLife ............................................................................................... 6
How to add appliances and delete appliances ..................................................................... 6
Automation Function Introduction ................................................................................... 7
Troubleshooting ............................................................................................................... 7
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Welcome
Thank you for your purchase! We’re happy that you chose ConnectLife product, and
we are confident that you’ll be completely satisfied with your new Air Home
Appliance for many years to come. ConnectLife proudly stands behind our products
and welcome your suggestions and feedback that will help us to continue meeting
your expectations.
We look forward to you sharing the positive experience you’ve had with our
product and our service!
System Operation Requirements
A. Smartphone System Requirements
The following are the minimum specifications needed to successfully run the app on a
smartphone:
Terminal device
OS
Resolution
Table 1 Smartphone requirements
Android
Android 6 or higher
1920*1080 or higher
IOS
IOS 11 or higher
960*640 or higher
B. Wireless Router requirements
Table 2： Wireless Router requirements
Standard
Frequency Range
Security
Output Power
Data Rate
Sensitivity
Modulation
IEEE 802.11b/g/n
2.402-2.483.5GHz
128 bits WPA-PSK/WPA2-PSK
802.11b: 11dBM(11Mbps)
802.11g: 15dBM(54Mbps)
802.11n: 11dBM(72.2Mbps)
802.11b: 11Mbps
802.11g: 54Mbps
802.11n: 72.2Mbps
802.11b: 11Mbps
802.11g: 54Mbps
802.11n: 72.2Mbps
QPSK+OFDM
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Notice:
*Please try to use a certified 2.4G wireless router.
*The wireless router requirements are a general specification.
*Depending on the environment, there might be multiple WiFi access points available.
It is important to ensure that the correct one is being used.
*A router firewall may have high security or parental controls configured, and these
settings may block some required network ports for the device.
*The following network ports should be opened/whitelisted on your
router:80/443/55020/55030(Check the router’s user manual for instructions on
configuring firewalls.)
* The WiFi module does not support a new Wi-Fi certifed specifcation and
non-standard Wi-Fi certifcation type.
C. In-Home WiFi Network Connectivity Tips
*Locate the home appliance as close to the wireless router as possible.
*If the WiFi signal strength is weak, the App and WiFi module may be disconnected
depending on the Wi-Fi signal strength.Purchase a Wi-Fi repeater(range extender) to
improve the Wi-Fi signal strength.
*Check that no metal objects are attached to the appliance, or otherwise interfering
with the WiFi signal.
*Due to dynamic network connectivity request may time out. In this event, re-run the
network.
*Due to dynamic network connectivity control processes may time out, App and
product may display conflicting setting information. Reconnect to sync information.
D. Other Requirements and Precautions
* The smartphone must be connected with WiFi instead of 3G/4G/5G when it is
paired to the home appliances for the first time;
* When using the Application, cellular data use may generate expenses if the mobile
phone is connected with 3G/4G/5G data service;
* The internet connection may fail due to presence of any firewalls. If this is the case,
it’s recommended to contact your internet service provider;
* If your internet service provider requires an ID or a password to connect to the
internet, you must enter your ID or password when connecting to the internet.
WiFi Module Performance Parameters
Table 3： Internal WiFi module Performance Parameters
WiFi Model
AEH-W4G1/ AEH-W4G2
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AEH-W0G1/ AEH-W0G2
Transmission frequency
2.4GHz
2.4GHz
Transmission power
≤19dBm
≤19dBm
Power supply
5V/450mA
3.3V/400mA
Operating temperature
-20℃~70℃
-20℃~70℃
Operating humidity
20%~85%
20%~85%
How to install ConnectLife
Search for the ConnectLife application from the Google Play Store or Apple App
Store on a smart phone. Follow instructions to download and install the application.
Or scan the below QR code.
Android QR code
How to add
appliances
iOS QR code
appliances
and
delete
Add appliances
1) Open the ConnectLife app.
2) Go to menu in the upper left corner → Appliances → click ‘ + ‘ in the upper
right corner or picture in the bottom → ADD NEW APPLIANCE → Air
treatment → select your appliance.
3) Follow the instructions of STEPS → NEXT → go to Settings of smartphone,
connect smartphone to the device(start with ‘HIS-’) →back to app and click
SETTING → select wireless router in the list and input the password, then
waiting for pairing.
* One appliance can only be paired by one account. If anther account wants to pair the
appliance, the appliance must be unbound by the first account.
Notice:
Before pairing your device, please make sure your device is connected to the Internet
through a wireless router. The smartphone and the appliance can not be paired through
3G/4G/5G cellular data service.
For an Air Conditioner: press Horizon Airflow button 6 times on the remote and the
buzzer will sound 5 times, wait until the display shows "77". Or press the "Sleep"
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button 8 times in the wire remote controller, you can pair after hearing the air
conditioning distribution network tone.
For a Portable Air Conditioner: click "SWING" button 6 times on the remote and
the buzzer will sound 5 times , wait until the display shows "77";
For a Window Air Conditioner: Long press "CONNECT" button on the device
panel for 5 seconds and the WiFI light will flash;
For a Dehumidifier: press "mode" and "fan" button at the same time and the buzzer
will sound 3 times, wait until the display shows "P2".
Delete appliances
1) Open the ConnectLife app.
2) Go to menu in the upper left corner → Preferences → APPLIANCE
SETTINGS
select appliance and click
Unpair.
Automation Function Introduction
There are three selections in Automation：Manually triggered; Time based; Appliance
status. User can add them in ConnectLife app as below.
1) Open the ConnectLife app.
2) Go to menu in the upper left corner → Automation → ADD SCENE.
Manually triggered: User can use this function to turn on/off the scene manually.
Once
user has set the actions, the user can manually trigger these actions.
Manually triggered can support multi-device operation.
Time based: It is a 7*24 Timer. User can set a start time and select days of a week,
and then set the device actions, when the set time requirement is reached, the actions
will be executed.
Appliance status: Users can set different judgment conditions for home appliances
such as power,mode,temperature(humidity),fanspeed status, when the conditions set
by the users are met, the home appliance will work according to the rules set by the
users.
Notice:
* ALL Automation Function can support multi-device operation.
Troubleshooting
1.Cannot register to become a member
The reason:
1) The account name or password is wrong;
2) Incorrect e-mail format ;
3) Can’t receive a code from email to active account
Solution:
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1) Please follow the prompt;
2) Register by correct e-mail format;
3) Please find email in your Mail garbage box or other box Or Contact local service
for help;
2.Cannot log into the account
Reason:
1) Network anomaly;
2) Account password is wrong;
3) The account isn’t active;
Solution:
1) Make sure connection is ok;
2) Input correct password;
3) Check whether the code in registered mailbox has been used;
3. Home appliance cannot be paired with the App
Reason:
1) Home appliance is not powered on;
2) Wireless communication signals are weak because the wireless router is out of
range;
3) Wireless network cannot be connected to the Internet;
4) The appliance is not in “Pair” mode;
5) APP works abnormally;
6) Incorrect password of wireless router;
Solution:
1) Ensure that the device is powered;
2) Adjust location of wireless router or the appliance;
3) Contact your local Internet Service Provider (ISP);
4) Please refer to ‘Add appliances’
5) Close WiFi of smartphone and then re-open it Or Restart the smartphone ;
6) Input correct password of wireless router;
4. The home appliance is offline all the time
Reason:
1) The home appliance is not powered on;
2) Network anomaly;
3) The home appliance operates abnormally;
4) App communication is abnormal;
Solution:
1) Ensure that the device is powered;
2) Adjust the location of wireless router or of the appliance or Contact your local
Internet Service Provider (ISP);
3) Please unplug the unit for 10 seconds and power on again;
4) Restart the App, or dis-able and re-enable WiFi on the smartphone;
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5. The appliance doesn’t respond to remote control
Reason:
1) The home appliance is not powered on;
2) The wireless router is not powered on;
3) Network anomaly;
4) App communication is abnormal;
Solution:
1) Ensure that the device is powered;
2) Ensure that the wireless router is powered;
3) Adjust location of wireless router or the appliance or Contact your local Internet
Service Provider (ISP);
4) Restart the App, or dis-able and re-enable the WiFi on the smartphone;
6. The App closes unexpectedly
Reason:
1) The smartphone app suddenly shuts down due to memory limitations of the
smartphone;
2) Due to a network error or server load, the connection is unstable;
3) Android or iOS system update;
Solution:
1) Close any unnecessary apps that may be running in the background before using
app;
2) Try to log in again at a later time;
3) Please contact the service;
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