DuraLabel PRO 300 Specifications

Graphic Products, Inc.
DuraLabel PRO 300
®
THERMAL TRANSFER PRINTER
PRINTER MANUAL
v.1.0
Graphic Products, Inc.
1-800-788-5572
www.DuraLabel.com
www.GraphicProducts.com
E-mail: info@GraphicProducts.com
Copyright 2008 Graphic Products, Inc.
Contents
1. Introduction ............................................................................................ 1
2. Getting Started .......................................................................................
2.1 Unpacking and Inspection..............................................................
2.2 Equipment Checklist .......................................................................
2.3 Printer Parts .....................................................................................
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1
1
2
3. Setup ......................................................................................................
3.1 Setting Up the Printer ......................................................................
3.2 Loading the Ribbon .........................................................................
3.3 Loading Label Stock .......................................................................
3.4 Instructions to Top Cover Operation ............................................
3
3
3
5
7
4. Power on Utilities ..................................................................................
4.1 Ribbon Sensor Calibration .............................................................
4.2 Gap/Black Mark Calibration ...........................................................
4.3 Initialization .....................................................................................
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9
9
12
5. Maintenance .......................................................................................... 13
5.1 Cleaning ........................................................................................... 13
6. Troubleshooting .................................................................................... 14
6.1 LED Status ....................................................................................... 14
6.2 Print Quality ..................................................................................... 15
7. Specifications ........................................................................................
7.1 Printer Specifications .....................................................................
7.2 Label Stock Specifications .............................................................
7.3 Ribbon Specifications .....................................................................
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16
17
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8. LED and Button Operation ................................................................... 18
8.1 LED ................................................................................................... 18
8.2 Button Operation ............................................................................. 19
9. Warranty ................................................................................................. 20
1. Introduction
Thank you for purchasing the DuraLabel® PRO 300 Thermal Transfer Printer.
Although the printer takes only a small amount of space, it delivers reliable,
superior performance.
This printer provides thermal transfer printing at user selectable speeds of: 1.0 or
2.0. It accepts continuous and die-cut labels for thermal transfer printing. All
common bar code formats are available. Fonts and bar codes can be printed in 4
directions, 8 different alphanumeric bitmap fonts and a built-in true type font
capability.
2. Getting Started
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping.
However, please carefully inspect the packaging and printer upon receipt. Please
retain the packaging materials in case you need to reship the printer.
2.2 Equipment Checklist
 Installation CD
 Label spindle (1 inch diameter core)
 Fixing Tabs (2 pcs.)
 Ribbon supply/rewind spindles (2 pcs.)
 AC Adaptor
 USB Interface
 Parallel Interface
 QuickStart Guide
 User’s Guide
If any parts are missing, please contact your Customer Sales Representative.
Please contact us for all your labeling needs. From standardized to custom labels, we’re ready to provide the labeling supplies you need. Call 1‐800‐788‐5572 today to get your labeling problems solved.
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2.3 Printer Parts
Clear Window
Ribbon Access Window
LED Indicator
Feed Button
Printer Top Cover
Top Cover Release Lever
Fig. 1 Top front view
1. USB Interface
2. Centronics Interface
3. RS-232 DB-9 Interface
4. Power Jack
5. Power Switch
6. Rear Paper Guide
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2
3 4
5
Fig. 2 Rear view
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3. Setup
3.1 Setting Up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the Centronics or USB cable.
4. Plug the power cord into the power supply connector at the rear of the printer,
then plug the power cord into a properly grounded receptacle.
Plug
Power Switch
Power Cable
Power Supply
RS-232
USB
Centonics
Fig. 3 Attach power supply to printer
3.2 Loading the Ribbon
The printer automatically detects if a ribbon is installed after power on and will switch
to thermal transfer or direct thermal printing mode. If printer does not detect the
ribbon, the motor that drives the ribbon rewind spindle will be turned off. In the case
that a ribbon is installed, but the ribbon rewind spindle does not turn, please refer to
the ribbon calibration procedure in section 4.1 to calibrate the ribbon sensor
sensitivity. Also check that the print driver is set to Thermal Transfer on the Stock tab
of printer preferences. (See page 19 of the User’s Guide).
3
Make sure both the ribbon access window and the printer top cover are closed when
powering up the printer.
1. Push down on the ribbon access window to unlock and open the ribbon cover.
2. Place a paper core onto the ribbon rewind spindle.
3. Mount the ribbon rewind paper core on the front hubs.
4. Install a ribbon on the ribbon supply spindle.
5. Mount the ribbon supply spindle on the rear hubs.
6. Open the top cover of the printer.
7. Pull the ribbon from the ribbon supply roll under the print head and attach it to
the ribbon rewind paper core. (See diagram inside back of printer)
8. Rotate the ribbon rewind paper core by turning the spindle flange with your
thumb until the ribbon rewind core is completely wrapped with the black
section of the ribbon.
9. Close the top printer cover and ribbon cover.
Ribbon Cover
Paper Core
Ribbon Access
Window
Ribbon Spindle
Flange of Ribbon
Spindle
Flange of Ribbon
Spindles fit on right
side of printer
Rear Hub
Front Hub
Fig.4 Ribbon installation (I)
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Ribbon Supply Spindle
Ribbon
Leader
Rear Hub
Ribbon Rewind
Spindle with
Paper Core
Fig. 5 Ribbon installation (II)
3.3 Loading Label Stock
The ribbon and various print media for the DuraLabel® PRO 300 have been optimized
for compatibility and print quality. Only authorized supplies from Graphic Products
will print correctly in the DuraLabel® PRO 300.
1. Insert a 1” label spindle into a roll of label stock.
Label Stock
Fixed Tab
Printing Side
Face Up
1" Label Spindle
Fig. 6 Label roll installation (I)
2. Open the printer’s top cover by releasing the turquoise levers located on each side
of the printer and lifting the top cover. A top cover support at the rear of the printer
will hold the printer top cover open.
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Pull
release
lever
forward
Lower Cover
Fig. 7 Pull the lever to open the cover
3. Place a roll of label stock onto the center of the paper roll mount.
4. Feed the label stock, printing side face up, under the Teflon bar and the label
guides and pass over the platen, then feed through the cutter.
5. Adjust the green center-biased label guides to slightly touch the edges of the
label stock.
6. To close the printer top cover, lift the cover until it stops then use both hands to close
the cover gently. Close the printer top cover slowly and make sure the cover locks
securely.
Note:
1. Make sure your hands are not inside the printer when closing the top cover.
2. Do not let the top cover free fall.
3. Failure to securely close and lock the cover will result in poor print quality or a
flashing LED and the inability
to print.
Label Roll Mount
Printer Top Cover
Support Bar
Adjustable
Label Guides
Cutter
Teflon Bar
Platen Roller
Fig. 8 Label installation (II)
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Top Cover
Release Lever
3.4 Instructions to Top Cover Operation
Please take care when opening or closing the printer’s top cover by carefully following
these instructions.
To Open:
1. When facing the front of the printer, pull the cover release levers on both sides of
printer towards you.
2. Lift the top cover slowly.
There are two stop positions for the top cover. Position 1 and 2 are indicated on the
label below.
Note: To hold the cover open at position 1, you must lift the cover higher than the
stopping point at position 1 and gently lower the cover to stopping point 1.
Do not let the cover free fall!
3. Fully open the top cover and gently lower it to stop position 2.
Fig. 1 Top cover support is fixed at position 2
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4. To close the cover, lift the top cover all the way up then lower the top cover gently.
Use both hands to gently push down the top cover to close it and make sure the
cover is latched on both sides.
Note: Do not place your hands between top cover and lower cover when
closing the top cover!
Fig. 2 Top cover is fully open and ready to close
Fig. 3 Use both hands to close the top cover
5. Do not force the cover! If the cover does not close with gentle pressure, lift the
cover as far as it will go and try to gently close it again.
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4. Power on Utilities
There are three power-on utilities to set up and test printer hardware. These
utilities are activated by pressing FEED button and by turning on the printer power
simultaneously. The utilities are listed as below:
1. Ribbon sensor calibration
2. Gap or black mark sensor calibration
3. Self-test
4. Printer initialization
4.1 Ribbon Sensor Calibration
Please follow the steps below to calibrate the ribbon sensor.
1. Turn off the power and wait 5 seconds.
2. Press and hold the FEED button then turn on printer power.
3. Release the button while the LED blinks red.
The LED color will blink in the following pattern:
Orange red (5 blinks)
orange (5 blinks) green (5 blinks)
solid green
4.2 Gap/Black Mark Calibration
Gap/black mark sensor sensitivity should be calibrated at the following
conditions:
1. The printer is brand new
2. The die-cut label stock has been changed
3. Printer initialization
Calibration of the gap or black mark sensor depends on the sensor setting in the
last print job. Please follow the steps below to calibrate the sensor.
1. Turn off the power and wait 5 seconds.
2. Press and hold the FEED button then turn on printer power.
3. Release the button while the LED blinks orange
The LED color will blink in the following pattern:
Orange
red (5 blinks) orange (5 blinks)
green (5 blinks)
solid green
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While calibrating the gap/black mark sensor, the printer will measure the label
length, print the internal configuration and then enter the dump mode.
A self-test printout can be used to check if there is any dot damage on the heater
element, printer configurations or available memory space.
Turn the power off, wait 5 seconds and turn it back on to resume normal printing.
Print head check pattern
Firmware version
Firmware checksum
Printed mileage (meter)
Serial port configuration
Country code
Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor sensitivity
Number of download files
Total & available memory space
Fig. 29 Self-test printout
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The printer will enter dump mode after printing the printer configuration. In the dump
mode, all characters will be printed in two columns as follows:
ASCII Data
Hex decimal
data related to
left column of
ASCII data
Fig. 30 Dump mode printout
The left side characters are received from your system and right side data are the
corresponding hexadecimal value of the characters. It allows users or engineers to
verify and debug the program. Turn off and on the power switch to reset the printer
for normal printing.
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4.3 Initialization
Printer initialization is used to clear DRAM and restore printer settings to
defaults. The only one exception is ribbon sensitivity, which will not be restored
to default.
Printer initialization is activated by the following procedures.
1. Turn off printer power and wait 5 seconds.
2. Press the FEED button and then turn on power. The LED will blink five times
per color (red, orange, green).
3. Release the FEED button when the LED blinks green.
The LED color will be changed as following pattern:
Orange
red (5 blinks)
orange (5 blinks)
green (5 blinks)
solid green
4. Printer configuration will be restored to defaults as below after initialization.
Parameter
Default setting
Speed
2 in. per second
Density
5
Label Width
4 in.
Label Height
6 in.
Sensor Type
Gap sensor
Gap Setting
0.12 in. (3.0 mm)
Print Direction
0
Reference Point
0,0 (upper left corner)
Offset
0
Tear Mode
On
Peel off Mode
Off
Cutter Mode
Serial Port Settings
Off
9600 bps, none parity, 8 data bits, 1 stop
bit
Code Page
850
Country Code
001
No
Clear Flash Memory
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5. Maintenance
5.1 Cleaning
Use one or more of the following supplies that meets your needs:

Cleaning pens

Cleaning swabs

Lint-free cloth
Always unplug the printer when performing cleaning!
The cleaning process is described as follows.
Printer Part
Printer Head
Platen Roller
Method
Allow the print head to cool for one minute. Use a
cleaning swab to wipe the print elements.

Rotate the platen roller and wipe it thoroughly
with a cleaning swab or lint-free cloth.
Exterior
Wipe it with water-dampened cloth.
Interior
Brush or air blow.
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6. Troubleshooting
This section provides possible solutions to common printing, operating, and LED
status problems you may encounter.
6.1 LED Status
LED Status / Color
Printer Status
Solution Number
Off
Off
1
Solid Green
On
2
Blinking Green
Pause
3
Blinking Red
Stopped
4
1. No power.
 Turn on the power switch.
 Check if the green LED is lit on power supply. If it is not lit, the power
supply is broken.
 Check both power connection from the power cord to the power supply
and from the power supply to the printer power jack.
2. The printer is on and ready to use.
 No action necessary.
3. The printer is paused.
 Press the feed button to resume printing.
4. The out of label or ribbon or the printer setting is not correct
Out of label or ribbon
 Load a roll of label stock as instructed in Loading the Label Stock,
(Section 3.3) then press the feed button to resume printing. 
 Load a roll of ribbon as instructed in Loading the Ribbon, (Section 3.2)
then press the feed button to resume printing.
Printer setting is not correct
  Initialize the printer by following the instructions in “Power on Utility”.

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6.2 Print Quality
Continuous feeding labels
 The printer setting may go wrong. Please do the Initialization and Gap/Black
Mark Calibration. (See pages 18-20 of the User’s Guide).
No print on the label
 Is the label or ribbon loaded correctly? Follow the instructions in
Loading the Label Stock (See section 3.3) or Loading Ribbon.
 Has the ribbon run out? Follow the instructions in Loading the Ribbon
(See section 3.2).
Poor print quality
 Top cover is not closed properly. Close the top cover completely and make sure the
right side and left side levers are latched to top cover properly.
 Clean the thermal print head with a cleaning swab.
 Adjust the print density setting and or speed setting.
(See page 20 of the User’s Guide).
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7. Specifications
7.1 Printer Specifications
Item
DLPRO 300
Mechanism
Resolution
Max. Print Width
300 dpi.
4 in.
Max. Print Length
Ribbon Capacity
Printing Speed
Printing Method
40 in.
984 ft. with 1 in. core
2 and 3 ips.
Direct thermal and thermal transfer printing
Enclosure
Structure
Dimension
Operation Panel
Hardware
Sensor
Double-walled plastic.
Standard Model: 12.4 in.(L) x 8.4 in.(W) x 7.4 in.(H)
One push switch, and one indicator LED (Green,
Orange, Red colors).
Transmissive sensor (offset 0.25 in. from liner edge).
Reflective sensor (position adjustable). Head open micro
switch. Ribbon end sensor
Memory
2 MB Flash memory 8 MB DRAM
Interface
RS-232 (max baud rate, 115,200 bps).
USB: 2 (full speed mode)
Centronics
Power
AC input: 100-240V universal auto switching power
supply. DC output: 24V 3.75A
Firmware
Font Type
8 alpha-numeric bitmap fonts, and 1 true type font
Rotation
0, 90,180 and 270 degrees
Barcode Format
1D Bar code
Code 39, Code 93, Code 128UCC, Code128 subsets
A.B.C, Codabar, Interleave 2 of 5, EAN-8, EAN-13,
EAN-128, UPC-A, UPC-E, EAN and UPC2(5) digits add-on,
MSI, PLESSEY, POSTNET, ChinaPOST.
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2D Bar code
PDF-417, Maxicode, and DataMatrix, QR CODE
Command Set
Environment
Operation
Storage
TSPL-EZ™
Temperature: 41°F ~ 104°F (5°C ~ 40°C).
Relative Humidity: 25% ~ 85% (Non Condensing)
Temperature: -40°F ~ 140°F (-40°C ~ 60°C).
Relative Humidity: 10% ~ 90% (Non Condensing)
7.2 Label Stock Specifications
Item
Specification
Type
Label (Continuous & Die-cut)
Wound Type
Outside wound
Width
0.5 in. – 4 in.
Length
Thickness
0.4 in. – 40 in.
2.3 mil. ~ 7.4 mil.
Roll Diameter
5 in.
Roll Core Diameter
1 in.
Gap Height
0.12 in. min.
Black Mark Height
0.08 in. min.
Black Mark Width
0.31 in. min.
7.3 Ribbon Specifications
Item
Specification
Type
Wax, Wax / Resin, Resin
Core Diameter
1 in.
Width
Max 110 mm.
Capacity
300 m. with 1 in. core
Wound Type
Outside wound
Ribbon End
Clear or silver end tape
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8. LED and Button Operation
8.1 LED
LED Color
Green
Orange
Red
Description
This shows that the power is on and the device is
ready to use.
This shows that the system is detecting the paper
and ribbon status
This shows a printing error, such as paper empty,
ribbon empty, or cover opened etc.
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8.2 Button Operation
Feed
Pause
Ribbon Sensor
Calibration
Press the button when the LED is green. 
 It feeds the label to the beginning of the next label.
Press the feed button during printing.
 The printing job is suspended.
Turn off the power switch and wait 5 seconds.
Press the button while turning on the power switch.
Release the button when LED blinks red.
 It will calibrate the ribbon sensor sensitivity.
Gap/Black Mark Sensor
Calibration, Label
Length Measurement,
Self Test and Enter
Dump Mode
 Turn off the power switch and wait 5 seconds.
 Hold down the button while turning on the power switch.
 Release the button when LED blinks orange.
 The LED color will flash as follows:
Orangered (5 blinks)orange (5 blinks)
green (5 blinks)solid green.
 It calibrates the sensor, measures the label length
and prints internal settings then enters the dump mode.
Printer Initialization
Turn off the power switch and wait 5 seconds.

Hold down the button while turning on the power switch.

Release the button when LED turns green after 5
orange blinks.
 The LED color will flash as follows:
orangered (5 blinks)orange (5 blinks)
green (5 blinks)solid green.

Always do gap/black mark sensor calibration after
printer initialization when printing on die-cut labels.
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9. Warranty
The Graphic Products DuraLabel PRO 300 is warranted to be free from defects in
materials or workmanship for a period of two years from the date of purchase with
the following exception: The DuraLabel PRO 300 print head is warranted to be free
from defects in materials and workmanship for a period of one year from the date of
purchase. Within this period, Graphic Products, Inc. will, at its sole option, repair or
replace any components which fail in normal use. Such repairs or replacement will
be made at no charge to the customer for parts or labor, provided that the customer
shall be responsible for any transportation cost. This warranty does not cover
equipment or parts which have been misused, altered, neglected, carelessly handled,
used for purpose other than those for which the printer was manufactured or
damages resulting from unauthorized service.
Note: Repairs have a 90 day warranty. If the unit sent in is still under its original
warranty, then the new warranty is 90 days or to the end of the original warranty,
depending upon which is longer.
The Warranties and remedies contained herein are exclusive and in lieu of all other
warranties whether express, implied or statutory, including any liability arising under
any warranty of merchantability or fitness for a particular purpose, statutory or
otherwise. This warranty gives you specific legal rights, which may vary from state to
state.
In no event shall Graphic Products be liable for any incidental, special, indirect or
consequential damages, whether resulting from the use, misuse or inability to use
the product for any reason including defect. Some states do not allow the exclusion
of incidental or consequential damages, so the above limitation may not apply in all
areas.
Graphic Products retains the exclusive right within all warranty periods to repair,
replace the product or offer a full refund of the purchase price at its sole discretion.
Such remedy shall be your sole and exclusive remedy for any breach of warranty.
For further service information, please contact your Graphic Products representative
at 1-800-788-5572 or www.GraphicProducts.com.
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