Cisco | Explorer 4642HD | User guide | Cisco Explorer 4642HD User guide

Rogers Enhanced Guide
Enhanced Guide
With your Enhanced Guide, you can see 7 days of TV listings. To access the guide, simply press the
your Rogers remote and the program listings will appear.
button on
There are two guide views available; Classic Modern
HD (appears by default) which shows the program
listings at the top of the screen and the video in the
bottom right hand corner.
And Modern HD which shows the program listings
over top of the video screen.
To use the Enhanced Guide:
1. Press
on your remote to access the Enhanced Guide. The program you’re currently watching will be displayed in
the bottom right hand corner (Classic Modern HD guide view) or in the background (Modern HD guide view).
2. Scan through the guide with the arrow buttons
or Page
buttons. As you scroll through the
listings, you can see the long description of the program at the bottom that will scroll if it’s too long to appear on a
single screen. You can also press
at any time to see the description of the show in the centre of your screen.
To navigate to program listings on a future date, press
and select a date in the future on the calendar within the
7 days of listings available.
3. When you see something you like that’s on now, press
to tune to the program. If you select a program that has
not started yet, a pop-up will appear and will allow you to set a reminder, tune to the channel, set the channel as
favourite or block the channel. If your NextBox™ is a Personal Video Recorder (PVR) you will also have the option to
record the program or record the series.
4. To exit the guide and return to your current program, press
.
5. By default, your guide will appear in the Classic Modern HD guide view. To switch to the Modern HD view press
select Appearance and change Theme to Modern HD and select Save. Your NextBox™ will reboot and when it comes
back on, your guide view will be changed.
Did You Know
You can easily find new episodes on the Enhanced Guide by
looking for the
flag located in front of the program title.
2
Customized Guide Views – Favourites,
Hide Channels
You can set up customized views of the guide to easily navigate favourite channels by setting Favourites or hiding
channels that you don’t use or want to see in the Enhanced Guide.
To set Favourites:
1.Press
from
, select Favourites and press
. You can also set Favorites
, select Channel Setup and press
.
2.Select a channel to add to your Favourites and press
icon will appear beside the channel.
. A heart
3.When you have completed setting channels to your Favourites,
press
or
to return to TV.
To access your Favourites:
1.Press
key or press
twice and your Enhanced Guide will
appear with only your Favourite channels.
2. Select a channel to watch and press
to tune to the channel.
To Hide Channels:
1.Press
, select Channel Setup and press
.
2.Select Hide Channels tab, select a channel from the list and
press
. An X will appear beside the channel.
3.Press
to access the Enhanced Guide. The channels you
have set to hide will no longer appear or be accessible through
direct tuning.
3
Channel Banner
The Channel Banner gives you information about a program while you’re watching it.
To use the Channel Banner:
1.Press an arrow key (
) and the Channel Banner for the
program you are watching will appear at the bottom of your screen
on the first click. Information displayed in the Channel Banner
includes the channel name and number, program title, duration and
time left, and the name of the upcoming program on the channel.
2.You can see what was showing on the same channel prior to the
current program by pressing and what’s on next by pressing .
3.To see what’s on channels above and below the current channel you
are watching, press
and
keys. To tune to a program listed in
the channel banner, press
.
Info Banner
The Info Banner provides more than just the program description. It also indicates the enhanced settings available for the
program such as closed captioning (CC). These services must be turned on in the settings menu as they are set off by
default in order for them to be displayed in the programing information in the Info Banner’s display. Press
and the
info banner will appear across the bottom of the screen. Options available from the info banner include Set/Unset the
Channel as a Favorite, Block/Unblock Channel, Change aspect ratio, and turn On/Off Closed Captioning (if available).
To use the INFO Banner:
1.Press
and the Info Banner will appear over the video at the
bottom of your screen, displaying the channel, title and time of your
program. The info banner displays program name, channel name
and number, current time and date and the long description of the
program you are watching.
2.From the Info Banner, you can add the current channel to your
favourites, block the channel (you will need your to enter your
Parental Control PIN to unblock), change the video aspect ratio from
normal to stretched (change output) and enable or disable closed
captioning. If your NextBox™ is a PVR you will also have the option
to record the current program or record the series.
4
Your Personal Identification Numbers (PIN)
Parental Control PIN and Purchase PIN
Secure your settings and purchases.
A Parental Control PIN is necessary for Parental Control settings and a Purchase PIN that is used to securely purchase
On Demand and Pay Per View content.
To create PIN:
1.Press
and scroll to Parental Control. Press
.
2.You will be prompted to enter your PIN. The default PIN for Parental
Control and Purchase is 0000 – Rogers recommends changing these
to protect your security.
Did You Know
The default PIN for your account is
0000. Rogers recommends using this
for blocking and purchasing to reduce
the likelihood of forgetting it. After
three failed attempts to enter your PIN,
the system will be locked. If you’ve
forgotten your PIN or need to reactivate
it, call 1 866 368-8335 for assistance.
3.To change, enable or disable your Parental PIN, using the or
key navigate to the Parental PIN Tab. From this tab you can select
Enabled (default selection), Disabled or Change. To change your
Parental Control PIN, select change then press
. Enter a new PIN
and confirm by reentering the same number when prompted and
your new Parental Control PIN will be set.
4 To change, enable or disable your Purchase PIN, using the or
key keys to navigate to the Purchase PIN tab and press
on
Purchase PIN Setup. From this tab you can select Enabled (default
selection), Disabled or Change. To change your Purchase PIN, select
change then press
. Enter a new PIN and confirm by reentering
the same number when prompted and your new Purchase PIN will
be set.
5. To exit, press
twice or press
to go back to the TV.
The Parental Control settings that can be configured include:
1.Block Channels prevents tuning to blocked channels
2.Block by Ratings prevents tuning to programs with blocked ratings eg. NC-17, R, etc.
3.Block by Content prevents tuning to programs with blocked content eg. Violence, Nudity, etc.
4.Hide Blocked Titles prevents viewing titles and descriptions on Blocked Channels, and programs
with Blocked Ratings and Content in the Enhanced Guide
5.Block Unrated Programs prevents tuning to programs that are unrated
5
To configure Parental Control Settings
listed above:
1.Press
, scroll down to Parental Control, and enter your Parental
Control PIN.
To unblock a channel
or program you are
tuning to:
1.Enter your Parental Control PIN
when prompted.
2.Select the option that applies in
the pop-up window. You will be
able to choose to unblock the
channel or program temporarily
or reset to default setting to
unblock.
3.The blocked channel/program
will appear.
6
2.Navigate to the tab that corresponds to the action you wish to
complete Block Channels (default), Block Ratings, Block Content,
Hide Blocked Titles or Block Unrated Programs.
a) To Block/Unblock a Channel, select one or more channels in the
list and press
. A lock will appear beside the blocked channel.
All channels are unblocked by default.
b) To Block/Unblock a Rating, select a rating in the list and press
. A lock will appear beside the selected blocked rating and all
ratings located below in the list eg. NC-17 is located below R.
Default is Unblock all ratings.
c) To Block by Content, select the content you wish to block in the
list and press
. Default is Unblock all.
d) To Hide Blocked Titles, select Yes and press
. Default is No.
e) To Block Unrated Programs, select Yes and press
. Default is No.
3. To exit, press
twice or press
to go back to the TV.
Settings
Customize your TV experience.
Personalize your TV experience by changing audio languages, volume controls and more.
Settings you can access/configure include:
1.Appearance to configure the Video and IPG appearance settings
2.Audio to configure Audio, Volume, Audio language and Described video (DVS) settings
3.Channel Setup to set Favourite channels and Hide/Unhide channels displayed in the Enhanced Guide
4.Closed Captions type, style, colour and character size
5.PVR Settings to set default settings for series recordings and default recording settings
6.Parental Control to set block/unblock Parental Control settings for Channels, Ratings, Content, and
set Purchase PINs
7.System to set your Set Top Box name, Screen Language, Power on Settings (Channel, Menu) and
Front Panel Display settings (Tuning, Standby)
8. Troubleshooting to Reboot the Set Top Box
To access Settings
1.To access the Settings Menu, press
.
2.Scroll through the list to the feature you want to configure from
the list above then press
.
3.Follow the on-screen prompts to configure the setting.
Did You Know
Settings only apply to the NextBox™ you have
configured them for.
Appearance settings allow you to configure
video settings most suitable for your TV.
•Rogers recommends you block programs by
rating to restrict access to adult content.
•Rogers recommends you keep your video
appearance settings to 1080i HDTV, the
default setting, to get the most from your
NextBox™ HDPVR or NextBox™ HD Terminal.
•Remember, if you have a NextBox™ HD PVR,
you must enter your Parental Controls PIN
to view programs recorded on a blocked
channel, with blocked ratings or featuring
blocked content.
•To change the aspect ratio from the default
normal to zoom in on the video, press the
key once to Stretch, twice for Zoom 25%
and three times for Zoom 50%.
7
Enhanced Guide Functions available
through the Remote
Press
to send to Voicemail when the banner is displayed on TV.
Press
to temporarily disable the banner.
Press
to access the Settings menu when the banner is displayed on your TV screen.
Press
to instantly close the banner.
Enhanced Guide
Press
.
Info Banner
Press
.
Exit the Guide/
Channel Banner/Menus
Press
to close Guide or Channel Banner.
Press
to move back one level in the Menu.
Settings
Press
.
Favourites
Press
to see a Guide view with Favorite channels only.
Rogers On Demand
Press
.
Aspect Ratio
Press
PVR Listings
Press
to see PVR listings for recorded shows.
PVR Listings
Press
from the PVR listings screen to see scheduled recordings.
Search
Press
to launch Search.
Weather
Press
to launch the Weather App.
Menu
Press
to launch a Menu of services and settings available for your Enhanced Guide.
Press
to turn PIP on or off.
Press
to switch video focus in PIP (and hear audio).
TV Call Display
PIP (Picture in picture)
Press CH
Live TV
8
Press
to change the aspect ratio of the video.
/
to change channels within PIP.
from any screen to close and return to video.
Rogers On Demand Portal
Rogers On Demand now gives you access to all On Demand channels from a single portal on Channel 100 or
by pressing
.
Here’s how to access ON DEMAND:
1.Press
, or tune to Channel 100.
2.Use the arrow buttons on your remote to select an On Demand
service and press
. Depending on the service selected, you may
need to select a subcategory to see the On Demand titles available.
3.Each On Demand title highlighted will display a title, long
description, price/free, rating, format (HD/SD), rental period,
availability and length of video.
Play an On Demand Video:
Set a bookmark & play a Saved Video:
1.Select the On Demand service from
the Rogers On Demand portal and
press
. Depending on the service
selected, you may need to select a
subcategory to see the titles available.
1.You can set a bookmark for a video you are playing
by pressing the
key.
2.Each On Demand title that is
highlighted will display a title, long
description, price/free, rating, format
(HD/SD), rental period, availability and
length. To play, select a program title,
press
and follow the prompts.
Rental videos will require you to enter
your Purchase PIN to confirm your
purchase.
3.Anywhere within the On Demand Portal, you can
press
and it will go to your Saved Videos.
3.Your video will begin playing.
2.To play the video from the bookmark, go to the
Rogers On Demand Portal by pressing
or
tuning to channel 100.
4.Select the video from the list of Saved Videos and
press
. Videos that were previously purchased
or played will be saved for the rental or save period
identified when you first played the video.
5.When prompted, select Resume playing and press
. The video will start playing at the same spot you
stopped earlier. You may also choose to restart the
video by selecting Play from Start.
Did You Know
•Bookmarks for On Demand videos may only be saved during the rental/viewing period and
only on the NextBox™ where you set the bookmark.
•For about the same price as you’d pay at a video store, you can choose a movie from a library of
thousands, enter your purchase PIN, and the cost will automatically be added to your next bill.
•The Movies section of Rogers On Demand provides a new way of browsing, using movie
posters to help you find what you want to watch. Navigate through the posters using the
arrows or use PAGE
/
to scroll 5 titles to the left or right when in this view.
You can switch view to a Text List View by pressing the key
.
•Charges apply to some On Demand programming content.
9
Your Personal Video Recorder (PVR)
Your NextBox™ HD PVR puts you in control of what you watch, when you want. Benefits of your NextBox™ HD PVR include:
1.Rewind, fast forward and pause live TV. While watching a program, the NextBox™ HD PVR stores a digital copy for up
to an hour so you won’t miss anything.
2.Record up to 2 programs simultaneously or watch Live TV while recording another program. You can also record the
program you are watching to view again at a different time or continue watching at a later date.
3.Set bookmarks to view videos from where you left off at a later time.
4.The Picture-In-Picture feature allows you to watch two shows simultaneously.
To record a program
1.Select a program in the Enhanced Guide and press the
key.
2.Select a future program on the Enhanced Guide and press
.
Select Record Program or Series and
in the prompt that follows.
3.While watching a program press the
on the Recording Icon.
key or press
and click
To play a recording
1.Press
.
2.In the List screen, select By Date, By Title, By Channel or By PVR
(only available in a Whole Home PVR network) and scroll to the
recorded program you wish to play. Press
again to view your
scheduled recordings, select your scheduled recordings By Date, By
Title, By Channel, By Series, by PVR.
3.Press
.
4.Select Play from start or Resume playing and press . Your program
will begin from either the start or the same spot it was stopped
previously.
To set a bookmark:
1. To set a bookmark, while a recording is playing, press
.
To see or adjust settings for a Scheduled
Recording
1.Press
twice or press
, navigate to Recorded TV, select
Scheduled Recordings and press
.
2.From Scheduled Recordings, select the recording you wish to modify
and press . Follow the prompts to Modify the recording or Modify
the series if applicable.
3.Single program settings that can be configured are Save Until, Lock,
Start and Stop Times. Additional Series Record settings include
Channel, Episodes, Time and Day.
10
To delete a recording
1.Press
.
2.In the List screen, select By Date, By Title, By Channel or By PVR (only
available in a Whole Home PVR network) and scroll to the recorded
program you want to delete and press
.
3.Scroll to the Delete option and press
.
4.Scroll using the arrow to the YES option and press to confirm you
would like to Delete the recording.
To manage settings for recordings
1.Go to My Recordings, press
. From the My Recordings screen,
select By Date, By Title, By Channel or By PVR (only available in a
Whole Home PVR network) and scroll to the recorded program you
.
want to adjust settings for and press
2.Adjust the settings in the following prompt. You will not be able
to specify a time period to save the recording from this point.
Once you have completed adjusting the settings for the recording,
select Save and
.
Did You Know
•Settings for single program and series recordings can be configured by pressing
and
selecting PVR Settings. These recording settings are used by default each time you record a
series or single program.
•You can playback your TV recordings from any TV in your home with Whole Home PVR. A
Rogers Technician will need to install Whole Home PVR in your home and you are required
to have at least 1 (up to 2) PVR(s), at least 2 digital set-top boxes, no more than 8 digital settop boxes in total, and at least 2 active TV outlets to set up the service. There is a one-time
installation fee however there is no additional monthly charge. At this time, NextBox™ HD
PVR (Cisco Explorer 8642 HD PVR) and the NextBox™ HD Terminal (Cisco Explorer 4642 HD)
devices are the only digital set-top boxes compatible with Whole Home PVR.
•Please visit rogers.com/whpvr for more details and ordering instructions.
11
Whole Home PVR
With Whole Home PVR you can watch what you want, when you want from any TV in your home. Every networked TV
can playback and delete recordings saved on the NextBox™ HD PVRs, however you can only schedule recordings from
the NextBox™ HD PVRs.
Benefits for Whole Home PVR include
1.Start watching a recording on one TV, stop and resume watching
from the same spot on another TV.
2.Playback recordings from any networked TV, not only the one
attached to the NextBox™ HD PVR.
3.Record, delete, and manage settings (Lock, Save until I delete,
Save until space needed) for recordings on your NextBox™ HD PVR(s)
from any TV.
To resume watching a recording from another TV
1.Select a recording from My Recordings, select Play and press
2.When you are ready to switch rooms, press
.
to set the recording bookmark.
3.Move to another TV connected to your Whole Home PVR network, select the same recording from
My Recordings, select Resume playing and press
.
4.The recording will begin playing from the same spot it was stopped earlier.
Did You Know
•The same recording can be watched from up to 4 TVs (one of which is attached to the NextBox™
HD PVR with the recording) in the same house at once and viewers can rewind, fast-forward and
pause without interfering with others viewing the same recording on another TV.
•You can have up to 2 NextBox™ HD PVRs and up to a total of 8 NextBox™ Terminals (including
your NextBox™ HD PVRs) in a Whole Home PVR network.
•You can name each NextBox™ HD PVR in your Whole Home PVR network. From your NextBox™
HD PVR, press
, scroll to System and press Scroll to Box Name and press . You can enter
a name using the onscreen keyboard by selecting “Enter box name with keyboard” or you can
scroll to a predefined name from the list (eg. LIVING ROOM, FAMILY ROOM, DEN, etc.) and then
press . Once you have selected a name, scroll down to Save and press . Your NextBox™ HD
PVR names will appear in the By PVR section of My Recordings and will allow you to identify the
TV recordings saved on each NextBox™ HD PVR enabled with Whole Home PVR.
12
TV Mix
View 6 Channels on one Screen
TV Mixes is a great way to follow many different programs at once, or to scan what’s on and choose what you
want to watch.
To use TV Mixes
1.To access TV Mixes press the
the Enhanced Guide Menu.
button to bring up
2.Select the Applications Tab and select TV Mixes.
3.A pop-up with a list of available TV Mixes will
appear. Select your TV Mix.
Get More TV
Get More TV is a convenient way to order new channels right from your TV.
To use Get More TV
1.To access Get More TV, press the
up the Enhanced Guide Menu.
button to bring
2.Select the Applications tab and select Get More TV.
3.You can now conveniently order new channels and
packages right from your TV.
13
Search
Search 7 days of TV Listings using an on screen keyboard and your Rogers remote.
To use search
1.Press
from any screen to display the on screen keyboard. Search
may also be accessed by pressing
, selecting Applications tab,
selecting Search and pressing
.
2.Enter your search term. After entering at least 2 letters, search results
will appear and include program title, format (HD/SD), date and time.
Programs with more than one episode will appear in folders.
3.To see program information, select the program from the results and
the program title and episode name (if applicable), long description,
channel rating, duration, date and time will display in the bottom
left corner.
and you will be able to tune to the channel
4.For more options, press
or program (if currently playing), set a recording (NextBox™ HD PVR
only), set a reminder, and see cast and crew info for the program.
Did You Know
Cast & Crew allows you to see other shows that a cast member is featured in. From
the Info screen for a program listed in search results, select Cast & Crew, select a name
in the list and see other programs the actor features in at the bottom left hand corner
of the screen. To navigate to the other programs, select their name and press
.
Search results featuring the other programs will replace the previous screen.
Weather
The Weather application displays 5 days of local weather and is available from any channel. The Weather information is
localized according to where you live.
To use Weather
1.Press
and the 5 day weather forecast from The Weather
Network will appear across the bottom of the screen. You can also
access Weather by pressing
, navigating to the Applications tab,
selecting Weather and pressing .
14
Troubleshooting
If you have ANY problems, follow these steps FIRST.
Most technical problems can be fixed by resetting your NextBox.™
Here’s how to reset your NextBox™
1.Press
on your Rogers remote, select Troubleshooting and press
2.Under the Diagnostics tab, select Reboot Set-top box and press
YES and pressing in the prompt.
.
. Confirm by selecting
3.Wait for approximately five minutes while your NextBox™ reboots.
4.Check to see if the problem you were having is now fixed.*
5.If it isn’t fixed, please check rogers.com/hookups for more details
*Make sure your TV is on and set to the correct input (e.g., Ch 3, Video 1, etc.).
No Picture On Any Channel
Symptom:
You turn on your television and NextBox™ but receive no picture on any of your channels.
Potential solutions:
1.Ensure that all equipment is plugged in and turned on. If it is on and the screen is black, try tuning to Channel 03 on
your NextBox.™ (Ensure that your TV is tuned to the correct input.) If no picture appears, go to Step 2.
2.There may be a problem with how your cables are connected to your home entertainment equipment. Ensure that the
cables are connected properly and securely. (Additional information can be found at rogers.com/hookups)
If there is still no picture:
1.Disconnect the coaxial cable from your NextBox™ and connect it directly to your television.
a) Change the channels on your TV. If a picture appears, proceed to Step 2 below.
b) If no picture appears, please call us at 1 866 368-8335.
2.Disconnect the cable from your television and reconnect it to your NextBox,™ then tune to Channel 01.
If this did not fix your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers
representative, or contact us at 1 866 368-8335.
Did You Know
Inputs vary among TVs. The input could either be a menu setting or a
button found on your TV or your TV remote such as SOURCE or INPUT.
15
Troubleshooting
Sound Problems
Symptom:
You can see a picture on your television, but there is no sound on any of the channels.
Potential solutions:
1.Ensure that all applicable home entertainment equipment (e.g., TV, VCR, DVD, Home Theatre receiver, etc.) is
powered on.
2.Ensure that the MUTE option is not selected on any of your home entertainment equipment.
3.Ensure that the volume is turned up on all of your equipment.
4.There may be a problem with how your audio cables are connected to your equipment. Ensure that the cables are
connected properly and securely. (Visit rogers.com/hookups for more information.)
5.Ensure that your television and/or VCR are tuned to the correct input and output channels (e.g., HDMI, Video 1, etc.).
Remote Control Problems
Symptom:
Your remote does not control your NextBox™ (On/Off, Volume, Channels, etc.).
Potential solutions:
1.Verify that the remote is set to Cable Mode by pressing the
button at the top of the remote.
2.Ensure that there is no obstruction blocking the infra-red sensor of the remote from communicating with the NextBox.™
3.Ensure that the lights at the top of the remote blink when a button is pressed. If not, replace the batteries (2 AA).
4.If your remote can control all functions on your NextBox™ except the volume, ensure that the volume control is not
set to the fixed option in the Settings menu. To check your Audio settings, press
, select Audio and press
, and
ensure the volume control option in the prompt is set to Variable.
5.If you are still having problems, try changing channels by pressing the up or down buttons on the front of your
NextBox.™ If this works, attempt to use the remote control again.
If this did not fix your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers
representative, or contact us at 1 866 368-8335.
16
Troubleshooting
Not Authorized Message
Symptom:
You receive a Not Authorized message on a channel to which you subscribe.
Potential solutions:
1.Ensure you are subscribed to the channel in question. If you are not currently subscribed to the channel, you can order
it by calling Rogers at 1 866 368-8335.
2.Re-authorize your NextBox™ by calling 1 866 894-9962 and following the voice prompts.
a) Select your language.
b) You will be prompted to enter your home phone number. Enter the phone number that is associated with your
cable account. Hang up the phone.
c) Your NextBox™ will be automatically re-authorized. It may take up to 30 minutes for this to happen.
d) Check to see if the problem you were having is now fixed.
If this did not fix your problem, please visit rogers.com and click on the Support Tab to chat live with a Rogers
representative, or contact us at 1 866 368-8335.
Problems Viewing On Demand
Symptom:
•You receive an error message when accessing any of the On Demand menus.
•You are unable to order an On Demand program.
Potential solutions:
1.Reboot your NextBox™ by pressing
, select Troubleshooting and select Reboot Set-top box under Diagnostics
and press
. Confirm in the prompt that follows and press
.
2.Wait 5 minutes until the NextBox™ has rebooted.
3.Go back to the On Demand channel you were viewing.
If this did not fix your problem, please visit rogers.com and click on the Support Tab to chat live with a
Rogers representative, or contact us at 1 866 368-8335.
17
Troubleshooting
High Definition Picture Problems
Symptoms:
High Definition programs do not properly fit your HDTV screen (picture appears squashed or stretched).
Potential solutions:
Press
(ASPECT) to change the resolution on your HDTV to normal.
Symptoms:
The HD picture quality is not as good as you expected.
Potential solutions:
1.Ensure that you have an HD or HD-ready TV and a NextBox™ HD PVR or NextBox™ HD Terminal.
2.Ensure that you are using the HD cables provided by Rogers to connect your NextBox™ to your HDTV.
3.Ensure that the program you are watching is available in HD.
4.If you have the necessary equipment and cabling and the program is available in HD, press
, select Appearance
and press
. Make sure TV Type is set to 1080i or 720p HDTV (depending on your TV) in the prompt, select Save and
press
. In the prompt select Begin Test and then confirm in the next prompt.
18
Frequently Asked Questions
What should I do if I have problems with my TV service?
Try rebooting your NextBox™ by pressing
, select Troubleshooting and select Reboot Set Top Box and press
.
Wait 5 minutes until the NextBox™ has rebooted. If this did not fix your problem, please visit rogers.com and click
on the Support Tab to chat live with a Rogers representative, or contact us at 1 866 368-8335.
What happens if I move?
Don’t worry – if you move to another Rogers area in which cable service is available, we’ll move and install all your cable
services for free. To ensure the changes are made in time, let us know 30 days in advance of your move. For more
information, visit rogers.com/moving.
What if I have more questions about Digital TV?
To get the most from your Rogers services, just access the rogers.com/NextBoxFAQs
How can I pay my bill?
You have several options. You can pay:
•online at rogers.com/myrogers
•at most Rogers Plus locations
•with pre-authorized bank or credit card payments
•by cheque; mail to: Rogers Payment Centre
P.O. Box 4100, Don Mills, ON M3C 3P9
•at most banks
How do I order additional Rogers services?
There are several ways to order additional services and to get more information: Just access the My Rogers Getting
Started Centre at rogers.com/mystartup.
Questions About My Service
Can I connect a VCR, DVD and/or a Home Theatre receiver to my NextBox™?
Yes. Get more information by visiting rogers.com/hookups.
Can I install my own extra outlet?
No. Rogers is responsible for installing all outlets. Up to 4 cable outlets are included with your initial installation charge.
Remote Control
How do I set up my Rogers remote control so that it can control my TV, VCR and/or DVD?
To set up your Rogers remote control please refer to page 8 in the printed Multi Product User Guide booklet.
My remote control is not working/not controlling my NextBox™ or other home entertainment devices.
How can I fix it?
Make sure that you’ve programmed your remote to control your device. To learn how, please see page 9 in the printed
Multi Product User Guide booklet. If you have programmed your remote to control these other devices, make sure that
you’ve pressed the correct mode button (e.g., CBL, TV, VCR, etc.) at the top of your NextBox™ remote control.
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Picture Problems
I’m not getting a picture on my TV. What should I do?
To correct this, follow the instructions on page 10 of this user guide.
I’m getting a Not Authorized message on channels that I subscribe to. How do I fix this?
Usually, re-authorizing your NextBox™ will fix this problem. Follow the instructions on page 10 of this guide.
My picture is not clear or displays incorrect screen colours. What should I do?
Make sure your cable connections are tightly secured and connected to the correct outputs/inputs on the NextBox.™
I don’t like the Enhanced Guide/Menu colours. How can I change them?
Unfortunately there are no options for changing the colours of your Enhanced Guide.
Sound Problems
How do I know if a program or movie is broadcast in stereo or Dolby Digital 5.1?
You can find out by using the Enhanced Guide. Press
, scroll to the desired program/movie and highlight it. Programs
in Stereo or Dolby Digital 5.1 will have Stereo or 5.1 in brackets in the program information portion of the screen.
I’ve programmed my remote, but I want it to control the TV volume instead of the NextBox™ volume.
How do I change this?
Follow the instructions on page 9 in the printed Multi Product User Guide booklet to switch the volume that your
remote controls.
High Definition TV
What equipment do I need to view HD programs?
You will need either a High Definition or High Definition-ready television
and a NextBox™ HD PVR or NextBox™ HD Terminal.
How do I know if a program is available in HD?
HD channels usually have HD or H in the channel name in the guide
eg. 7HDCTY and will also have HD in brackets in the program description
located at the bottom of the Guide screen.
Did You Know
If you have a NextBox™ and a 3DTV,
you can tune to channel 900 and enjoy
3DTV programming and special events.
How do I use the stretch and zoom functions of the NextBox™ HD PVR or NextBox™ HD Terminal?
Press
(ASPECT) on the remote to toggle through the stretch options.
Why do some of the programs on my High Definition TV look sharper than others?
Even though your TV is high definition, you can still watch non-high definition programming. It could be that you are
actually watching a standard definition show, which will make the picture seem less sharp than you’re used to with high
definition. Please verify that you are watching a high definition channel in your Enhanced Guide.
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Personal Video Recorder (PVR)
How many programs can I record at one time?
You can record up to two programs simultaneously and
still watch other titles in your already recorded titles list.
When I press
on my remote, nothing happens
or I receive a Not Authorized message. How do I
fix this?
Usually, resetting or re-authorizing your NextBox™ will
fix this problem. Follow the instructions on page 11 of
this guide.
I’ve been tuned to a show since it started. Can I save
this show to my recorded programs list?
Yes, provided that the length of the program does not
exceed one hour and that you have been tuned to the
show since the beginning. If not, only the portion that
you’ve watched since your last channel change will be
saved. Press on the remote to save it.
Can I use my NextBox™ HD PVR to record Pay Per
View (PPV) events and On Demand programming?
You can record PPV movies and events after first buying
the PPV event. You cannot record On Demand movies
or programs.
I’ve set up Parental Controls on my NextBox.™ Do the
same Parental Controls apply to PVR recordings?
Yes. If you block programs by channel or rating or content
in the Settings menu, those settings are carried over to
PVR recordings. To watch blocked recorded programs, you
will need to enter your Parental Controls PIN (your default
PIN is “0000”), see page 4 of this guide.
Why do I receive an error message when I try to
change channels during recordings?
The NextBox™ HD PVR will display a Channel Tune Conflict
Notice message if you are already recording two programs
and attempt to tune to another channel. In this situation,
you can press
to stop one of the recordings and then
tune to the desired channel. Or you can watch one of
the shows that you are recording by selecting from the
on-screen prompt.
I set up a hockey game (or any live event) to record.
Why wasn’t the overtime period recorded?
Sometimes events or programs run beyond their scheduled
end times. For tips on extending the recording time for
these types of events or shows, see page 8 of this guide.
How long can I pause live TV?
You can pause live TV for up to one hour.
How far back can I rewind live TV?
You can rewind up to one hour of live TV, depending on
how long you have been tuned to the program. Each time
you change channels, a new copy is stored in the built-in
recorder. For example, if you’ve been watching the same
channel for 15 minutes, you can rewind that 15 minutes
of programming.
What does the red light mean on the front of
the NextBox™ HD PVR?
When the red record light is on, a show is currently
being recorded.
Does my NextBox™ HD PVR need to be powered
on to record programs?
No. As long as your NextBox™ HD PVR is plugged in to
both the power and a cable outlet, it will record the
programs you have scheduled, regardless of whether it is
turned on or off.
What happens if my NextBox™ HD PVR temporarily
loses power?
Everything you have recorded prior to losing power will be
saved. However, recordings you have scheduled while the
NextBox™ HD PVR is without power will not be recorded
for the duration of the power loss. Scheduled recordings’
will resume once the power has been restored.
Why is my NextBox™ HD PVR not recording every
episode of my favourite program?
Perhaps your favourite program’s title changes slightly
from week to week. Such things as (HD) or other
variances in the title will make the PVR think it is a
different show and will not record it. Browse your
Scheduled Recordings list to see if your favourite program
is set to record in the next few days. If not, reset it to
record the same way you’ve done in the past.
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Whole Home PVR
What should I do if I can’t playback one or more recordings from my Whole Home PVR?
In the event that your NextBox™ HD Terminal can’t playback one or more recordings from the NextBox™ HD
PVR, try rebooting booth the NextBox™ HD Terminal and the NextBox™ HD PVR. If the NextBox™ HD Terminal
still cannot playback the recording, try playing the recording from the NextBox™ HD PVR in which it is saved on.
This issue only occurs intermittently and there is currently no fix for it as of yet.
Why does my NextBox™ HD Terminal freeze when I try to delete a recording from the list?
Deleting a recording from the NextBox™ HD Terminal may cause the PVR menu to freeze. When this happens,
simply turn the NextBox™ HD Terminal off and on to refresh your screen. The recording you were trying to
delete should be deleted provided there are no conflicts with other networked NextBox™ HD PVR or NextBox™
HD Terminals trying to watch that specific recording.
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