Quick Start
GroupWise Mobility Quick Start
for Mobile Device Users
January 2024
Your GroupWise administrator has set up the GroupWise Mobility Service to synchronize GroupWise data with
mobile devices. This Quick Start helps you understand what to expect when GroupWise data is synchronized
with your mobile device.
“Supported Mobile Devices” on page 1
“Mobile Device Configuration” on page 1
“Initial Synchronization” on page 2
“Synchronization Configuration” on page 3
“Ongoing Synchronization” on page 4
“More Help” on page 4
Supported Mobile Devices
The GroupWise Mobility Service supports many popular mobile device operating systems, including Android,
Apple, BlackBerry, and Windows 10 (tablet and desktop).
Mobile Device Configuration
After your GroupWise administrator has set up the Mobility system, you must configure your mobile device to
communicate with it. Typically, you need to know the following information to configure your mobile device:
GroupWise email address.
Password: Use your GroupWise mailbox password for the email account on your device.
E-mail account type: Use Exchange as the account type, even though you are connecting to GroupWise.
Domain: The GroupWise Mobility Service does not use the Exchange domain information, so leave this
field empty.
Mobility server IP address or DNS hostname: If your administrator has not given you this information, you
can leave this field empty.
Certificate for a secure connection: If your administrator has not given you this information, you can leave
this field empty.
If you have questions about configuring your mobile device, contact your GroupWise administrator.
GroupWise Mobility Quick Start for Mobile Device Users
1
Initial Synchronization
Initial synchronization is the process of gathering data from your GroupWise mailbox in preparation for
synchronizing it to your mobile device.
On many mobile devices, you can configure how much GroupWise data you want to synchronize. You might
initially see the expected amount of GroupWise data on your mobile device, or you might see the following
default amount of data until the Mobility system processes the synchronization settings from your device.
Contacts
By default, all of your GroupWise personal address books, except your Frequent Contacts
address book, are synchronized to your mobile device to provide phone numbers for
convenient calling. Shared contacts are also synchronized.
NOTE: Even though the GroupWise Address Book is not synchronized to your mobile device,
you can still access individual contacts in the GroupWise Address Book, if your mobile device
can do a Global Address List (GAL) lookup. As an alternative, you can create a personal
address book that is a subset of the GroupWise Address Book to synchronize to your mobile
device.
Calendar Items
By default, two weeks of past calendar items and all future calendar items are synchronized
to your mobile device. This includes shared calendars and proxy calendars.
NOTE: Beginning in GroupWise 18.4.0, Busy Search is incorporated into IOS devices for
resolving calendar conflicts when scheduling meetings.
Emails
By default, one week of past emails are synchronized from your GroupWise Mailbox folder to
the In Box folder on your mobile device. GroupWise items in Cabinet folders synchronize
later, when you open each folder on your mobile device.
Tasks
By default, two weeks of past tasks, based on the task due dates, and all future tasks are
synchronized to your mobile device. Completed tasks, as well as uncompleted tasks, are
synchronized.
Phone Messages
By default, three days of past phone messages are synchronized from your GroupWise
Mailbox folder to the In Box folder on your mobile device.
Folders
By default, the folders in the GroupWise Cabinet folder, as well as other standard GroupWise
folders (such as Sent Items, Work in Progress, Junk Mail, and Trash), synchronize to your
mobile device. However, the items in these folders do not synchronize until you open each
folder. Shared folders also synchronize to your mobile device.
NOTE: The Work in Progress folder maps to the Drafts folder on your mobile device and
synchronizes only the email items in the folder. Changes made on your mobile device
synchronize back to GroupWise.
NOTE: The following folders are not synchronized: Tasklist, Documents, POP or IMAP
accounts, NNTP Newsgroup accounts, RSS feeds, query folders, and Internet calendar
subscription folders. Although the Tasklist folder is not synchronized, individual tasks are
synchronized.
Attachments
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January 2024
Attachments synchronize to your mobile device along with items, if they do not exceed the
Mobility system size limits. If an item has an attachment that does not synchronize, you are
notified.
Synchronization Configuration
After initial synchronization, you can retrieve additional past items by reconfiguring your mobile device. Refer
to Help on your mobile device to learn how to change these synchronization settings.
In addition, you can customize some synchronization settings in your GroupWise Mobility Service user
account.
1 In a web browser, view the following URL:
https://mobility_server_address:8120
Replace mobility_server_address with the IP address or DNS hostname of the server where the
Mobility Service is installed.
2 Log in to your GroupWise Mobility Service user account.
2a In the User Name field, specify your GroupWise user name.
2b In the Password field, specify your GroupWise mailbox password.
2c Click Login to display the Mobility Settings page.
NOTE: If your GroupWise administrator has enabled Multi-Factor Authentication, you may be required to
specify an authentication token after your password using the “&” symbol to login (Ex.
password&token). Please contact your GroupWise administrator for more details.
3 Adjust your GroupWise synchronization settings to change which personal address books are
synchronized to your mobile device and to select the default personal address book for your mobile
device.
3a Click GroupWise Settings.
By default, all GroupWise personal address books are synchronized to your mobile device, except the
Frequent Contacts address book.
3b (Conditional) If you do not want to synchronize a personal address book to your mobile device,
Ctrl+click it to remove it from the list of address books that are selected for synchronization.
3c In the Mobility Default Address Book field, select the personal address book where you want contacts
to be added when you add them on your mobile device.
Although it is possible on the GroupWise Settings page to limit the item types that are synchronized
between GroupWise and your mobile device, changing the default settings is not recommended.
3d Click Save, then click Home to return to the User Options page.
4 Adjust your device synchronization settings to change which folders and calendars are synchronized to
your mobile device:
4a Click Device Settings.
By default, all GroupWise folders are synchronized to your mobile device. However, the items in the
folders are not synchronized until you open each folder on your mobile device.
4b (Optional) Deselect any folders that you do not want to synchronize to your mobile device.
4c Click Save.
5 Click Logout to log out of your Mobility Service user account.
GroupWise Mobility Quick Start for Mobile Device Users
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Ongoing Synchronization
After initial synchronization is complete and your mobile device contains all desired data from your GroupWise
mailbox, synchronization of items and actions continues, regardless of whether you are working in your
GroupWise mailbox or on your mobile device.
Items
Emails
Actions That Synchronize
Send/receive messages
Forward/reply to messages
Mark messages read/unread
Delete messages
Calendar Items
Send/receive appointments and check attendee availability
Accept/decline appointments
Modify appointments
Post reminder notes
Tasks
Send/receive/post tasks
Accept/decline tasks
Mark tasks completed
Receive notifications of task completion
Change the due date and priority for posted tasks
Delete tasks
Contacts
Add new contacts
Delete contacts
Modify contact information, including all contact fields and photos
Phone Messages
Receive phone messages
Delete phone messages
Folders
Add/delete folders
Select/deselect folders for synchronization
Attachments
Forward full attachments even when the attachment size limit has been exceeded (on
mobile devices that support Smart Forward functionality)
If you routinely manage GroupWise resources such as conference rooms, check with your GroupWise
administrator to see if resource mailboxes are available for synchronization to your mobile device.
More Help
OpenText Support and Knowledge Base
GroupWise Community
GroupWise Product Website
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January 2024
Legal Notices
Copyright 1993 - 2024 Open Text.
The only warranties for products and services of Open Text and its affiliates and licensors (“Open Text”) are as may be set
forth in the express warranty statements accompanying such products and services. Nothing herein should be construed
as constituting an additional warranty. Open Text shall not be liable for technical or editorial errors or omissions contained
herein. The information contained herein is subject to change without notice.
GroupWise Mobility Quick Start for Mobile Device Users
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