AT&T SB67030 User`s guide

User’s Guide
AT&T SB67030/SB67031 Deskset and Accessories
© 2011 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue .0/1
Synapse SB67030/031 Deskset & Accessories User’s Guide
CONTENTS
Preface .............................................................................................................. 8
Additional Documentation ................................................................................................................................. 8
Topic Navigation ..................................................................................................................................................... 9
Text Conventions .................................................................................................................................................... 9
Overview.........................................................................................................10
Synapse System Overview .............................................................................................................................. 11
Deskset Description............................................................................................................................................ 12
Deskset Hard Keys ............................................................................................................................. 13
Deskset Idle Screen........................................................................................................................... 14
Modes of Operation ........................................................................................................................................... 15
Call Appearance Mode .................................................................................................................... 15
Line Appearance Mode.................................................................................................................... 16
Setting Your Password...................................................................................................................................... 16
Deskset Soft Keys................................................................................................................................................ 17
Deskset Status Indicators................................................................................................................................ 18
Call Indicators in Call Appearance Mode ................................................................................................ 19
Call Indicators in Line Appearance Mode ............................................................................................... 20
Call Status Icons ................................................................................................................................. 21
Call Status LEDs .................................................................................................................................. 21
Deskset Dial-Pad Entry ..................................................................................................................................... 23
Using the Speakerphone.................................................................................................................................. 24
Using Help Screens............................................................................................................................................. 24
About the Auto Attendant .............................................................................................................................. 25
Caller Options ...................................................................................................................................... 25
SB67040 Cordless Handset (Optional) ..................................................................................................... 26
Cordless Handset Description...................................................................................................... 27
Cordless Handset Liquid Crystal Display (LCD) ................................................................... 29
Cordless Handset Soft Keys.......................................................................................................... 31
Cordless Handset Screen Icons................................................................................................... 31
Using the Cordless Handset Speakerphone ......................................................................... 32
Switching Between Deskset and Cordless Handset ......................................................... 32
Deskset/SB67040 Cordless Handset Comparison ............................................................ 33
Deskset-Handset Interaction ........................................................................................................ 35
Answering a Call While Another Device is on a Call .............................................. 35
2
Synapse SB67030/031 Deskset & Accessories User’s Guide
Incoming Calls............................................................................................................................. 35
Held Calls....................................................................................................................................... 35
Clocks .............................................................................................................................................. 35
Status............................................................................................................................................... 35
Cordless Handset Battery Charging.......................................................................................... 36
Cordless Handset Low Battery Notification ................................................................. 36
Power-Save Mode...................................................................................................................... 37
Cordless Handset Connection Loss Notification ................................................................ 38
Searching a List Using the Cordless Handset Dial Pad .......................................... 38
Dial-Pad Entry.............................................................................................................................. 39
TL7600 Cordless Headset (Optional)......................................................................................................... 40
Cordless Headset Description...................................................................................................... 41
Cordless Headset Operation......................................................................................................... 42
Outgoing Calls ...............................................................................................43
Active Call Screen ............................................................................................................................................... 44
Predialing................................................................................................................................................................. 45
Live Dialing ............................................................................................................................................................. 46
Making a Call from a List................................................................................................................................. 47
Calling a Busy Extension ................................................................................................................................. 48
Making an Intercom Call.................................................................................................................................. 49
Calling a Restricted Number.......................................................................................................................... 50
Calling Restricted Numbers on Your Extension .................................................................. 50
Calling Restricted Numbers Using Another Extension .................................................... 51
Making Calls with the Cordless Handset................................................................................................. 52
Active Call Screen.............................................................................................................................. 52
Predialing ............................................................................................................................................... 53
Live Dialing ............................................................................................................................................ 54
Making Calls with the Optional TL7600 Cordless Headset............................................................ 55
Incoming Calls ...............................................................................................56
Incoming Call Screen......................................................................................................................................... 57
Incoming Call Indication .................................................................................................................................. 58
Call Appearance Mode .................................................................................................................... 58
Line Appearance Mode.................................................................................................................... 59
Answering a Call.................................................................................................................................................. 60
Ignoring a Call....................................................................................................................................................... 61
Forwarding All Calls ........................................................................................................................................... 62
Call Screening ....................................................................................................................................................... 63
Auto Answering.................................................................................................................................................... 64
Answering Calls in the Call Queue............................................................................................................. 65
Answering Calls from Idle Mode................................................................................................. 65
Viewing the Queued Calls List..................................................................................................... 66
Answer a Call with the Cordless Handset .............................................................................................. 67
Incoming Call Indication ................................................................................................................. 68
Answering a Call................................................................................................................................. 69
Multiple Incoming Calls................................................................................................................... 69
3
Synapse SB67030/031 Deskset & Accessories User’s Guide
Call Management ..........................................................................................71
Call Management................................................................................................................................................. 72
Putting a Call on Hold (Call Appearance Mode).................................................................................. 73
Putting a Call on Hold (Line Appearance Mode)................................................................................. 74
Transferring a Call............................................................................................................................................... 75
Transferring a call to a busy extension................................................................................... 77
Making a Conference Call ............................................................................................................................... 78
Putting a Conference on Hold..................................................................................................... 79
Ending a Conference ........................................................................................................................ 80
Parking a Call ........................................................................................................................................................ 81
Retrieving a Parked Call ................................................................................................................. 82
Call Management Using the Cordless Handset.................................................................................... 83
Active Call Screens............................................................................................................................ 84
Transferring ........................................................................................................................................... 85
Transferring to an Extension................................................................................................ 85
Transferring to an Outside Number ................................................................................. 86
Making a Conference Call.............................................................................................................. 87
Putting a Conference Call on Hold................................................................................... 88
Ending a Conference Call...................................................................................................... 88
Managing Held Calls ......................................................................................................................... 90
Held Call Options ............................................................................................................................... 91
Parking a Call....................................................................................................................................... 92
Parking an Active or Held Call............................................................................................ 92
Retrieving a Parked Call From Any Extension............................................................. 92
Using a Corded Headset................................................................................................................. 94
Call Management Using a Headset ............................................................................................................ 95
Accessing Items in Lists ..............................................................................96
Accessing the Queued Calls List ................................................................................................................. 97
Accessing the Park List .................................................................................................................................... 98
Accessing Voicemail........................................................................................................................................... 99
About the Extension List................................................................................................................................101
Accessing the Extension List ......................................................................................................102
Accessing the Quick-Dial List......................................................................................................................103
Editing Quick Dial Entries.............................................................................................................103
About the Redial List .......................................................................................................................................105
Accessing the Redial List .............................................................................................................106
Deleting Redial Entries ..................................................................................................................107
Searching the Directory or Extension Lists Using the Dial Pad .................................................108
Accessing the Held Calls List ......................................................................................................................109
Accessing and Managing Items in Lists with the Cordless Handset .......................................110
About the Cordless Handset Extension List........................................................................111
Accessing an Extension with the Cordless Handset.......................................................111
Accessing the Quick-Dial List with the Cordless Handset...........................................112
Accessing the Redial List with the Cordless Handset ...................................................113
Searching the Directory or Extension Lists Using the Dial Pad................................114
4
Synapse SB67030/031 Deskset & Accessories User’s Guide
Directory ...................................................................................................... 115
Using the Directory...........................................................................................................................................116
Viewing Directory Entries ..............................................................................................................................117
Creating a New Personal List Entry........................................................................................................119
Editing a Personal List Entry........................................................................................................................120
Storing Directory Entries from the Call Log or Redial List...........................................................121
Deleting a Personal List Entry ....................................................................................................................122
Sorting Directory Entries................................................................................................................................123
Accessing the Directory with the Cordless Handset .......................................................................124
Voicemail ..................................................................................................... 126
Voicemail Overview ..........................................................................................................................................127
Group Mailbox Overview ..............................................................................................................129
Accessing Your Messages .............................................................................................................................131
Message Playback............................................................................................................................132
Forwarding a Message...................................................................................................................135
Forwarding a Voicemail Message ....................................................................................135
Recording an Introduction to Send with a Forwarded Message......................137
Sending a New Message to a Distribution List...................................................................................138
Deleting Messages ............................................................................................................................................140
New Message Status Indications (! Icons).............................................................................................141
Accessing Your Voicemail Remotely........................................................................................................142
Accessing Personal Voicemail with the Cordless Handset...........................................................145
Voicemail Notification on the Cordless Handset..............................................................146
Retrieving Personal Voicemail with the Cordless Handset .........................................147
Reviewing Messages with the Cordless Handset .............................................................148
Managing Personal Voicemail with the Cordless Handset..........................................149
Call Log ........................................................................................................ 151
Using the Call Log ............................................................................................................................................152
Managing Missed Calls....................................................................................................................................154
Reviewing the Call Log List..........................................................................................................................155
Listening to Voicemail From the Call Log............................................................................156
Storing Call Log Entries..................................................................................................................................157
Deleting Call Log Entries...............................................................................................................................158
Accessing the Call Log with the Cordless Handset .........................................................................160
Using the Call Log with the Cordless Handset .................................................................161
Managing Missed Calls with the Cordless Handset ........................................................162
Reviewing the Call Log with the Cordless Handset........................................................162
Playing Voicemail Messages in the Call Log with the Cordless Handset ............163
Deleting Call Log Entries with the Cordless Handset....................................................163
Paging........................................................................................................... 165
Paging All Extensions or a Paging Zone ...............................................................................................166
Single-Zone Overhead Paging ....................................................................................................................167
Multi-Zone Overhead Paging.......................................................................................................................168
Paging with the Cordless Handset ...........................................................................................................169
5
Synapse SB67030/031 Deskset & Accessories User’s Guide
Deskset Settings ........................................................................................ 170
Deskset Menu ......................................................................................................................................................171
Deskset Settings ................................................................................................................................................172
Display ...................................................................................................................................................173
Sounds ...................................................................................................................................................173
Preferred Audio .................................................................................................................................175
User Settings........................................................................................................................................................176
Greetings ..............................................................................................................................................177
Recording a Greeting.............................................................................................................179
Call Forward All and Call Forward–No Answer ................................................................179
Automatic Answering .....................................................................................................................181
Voicemail Memory............................................................................................................................182
Name Recording ...............................................................................................................................183
Registering an Optional Cordless Handset .........................................................................185
Registering an Optional Cordless Headset .........................................................................186
Deregistering a Cordless Handset or Headset ..................................................................187
Deregistering the Cordless Handset or Headset without the Deskset.........189
Cordless Accessory Registration and Deregistration Time-Out................................190
Setting and Changing Your Password ...................................................................................191
Setting the Voicemail to Email Mode.....................................................................................192
Admin Settings....................................................................................................................................................193
Deskset Information.........................................................................................................................................194
Using Do Not Disturb (DND) ........................................................................................................................195
Auto-Attendant Settings ................................................................................................................................196
Cordless Handset Settings............................................................................................................................198
Setting Cordless Handset Contrast .........................................................................................199
Setting the Cordless Handset Sounds ...................................................................................199
Setting the Cordless Handset Ringer and Voice Volume ....................................200
Setting the Cordless Handset to Factory Default............................................................201
Viewing the Cordless Handset Product ID...........................................................................201
Web Interface ............................................................................................. 202
Accessing the Web User Interface (WebUI).........................................................................................203
Error Handling....................................................................................................................................205
Basic Settings ......................................................................................................................................................206
Extension Directory ..........................................................................................................................................208
Quick-Dial Keys ..................................................................................................................................................210
Voicemail Distribution .....................................................................................................................................211
Help ..........................................................................................................................................................................214
Troubleshooting ......................................................................................... 215
Common Troubleshooting Procedures ...................................................................................................216
Display Messages...............................................................................................................................................218
Calls Generally....................................................................................................................................................220
Incoming Calls.....................................................................................................................................................224
Outgoing Calls ....................................................................................................................................................226
Voicemail ...............................................................................................................................................................228
Other Deskset Features..................................................................................................................................231
WebUI......................................................................................................................................................................234
6
Synapse SB67030/031 Deskset & Accessories User’s Guide
PC/Deskset Interaction ..................................................................................................................................235
SB67040 Cordless Handset..........................................................................................................................236
TL7600 Cordless Headset .............................................................................................................................242
Appendixes.................................................................................................. 247
Appendix A: Soft Keys .....................................................................................................................................247
Deskset Soft Keys.............................................................................................................................247
Cordless Handset Soft Keys........................................................................................................249
Appendix B: Technical Specifications ......................................................................................................250
Appendix C: Maintenance..............................................................................................................................251
Appendix D: Important Safety Instructions...........................................................................................252
Glossary ....................................................................................................... 253
7
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
PREFACE
This User’s Guide provides instructions for using your Synapse SB67030/031 telephone
with firmware version 2.0 or newer, and its optional accessories. See page 194 for
instructions on checking the firmware version on the Deskset. Although the Quick Start
Guides also include information on using the devices, this guide has information on
setting up the devices and more complete information on feature usage.
Before using this AT&T product, please read “Appendix D: Important Safety Instructions”
on page 252. Please thoroughly read this user’s guide for all the feature operations and
troubleshooting information necessary to operate your new AT&T product.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
Additional Documentation
Downloadable copies of all Synapse documents, including user’s and
administrator’s guides, installation instructions and Quick Start Guides, are
available at www.telephones.att.com/synapseguides.
Preface
8
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Topic Navigation
This Synapse SB67030/031 Deskset & Accessories User’s Guide features easy navigation
between topics and the ability to return to your original topic.
Text in blue indicates a link to another page in the document.
indicates a hyperlink to an external web site.
Bold text in blue
You can also click the arrows at the bottom of the page to move around this document.
Go back to the last page viewed.
Go to the previous page.
Go to the next page.
Text Conventions
Table 1 lists text formats and describes how they are used in this guide.
Table 1.
Description of Text Conventions
Text Format
Description
Screen
Identifies text that appears on a device screen or
a WebUI page in a title, menu, or prompt.
HARD KEY or DIAL-PAD KEY
Identifies a hard key, including the dial-pad keys.
CallFwd
Identifies a soft key.
Preface
Notes provide important information
about a feature or procedure.
Example of a Note.
A caution means that loss of data or
unintended circumstances may result.
Example of a Caution.
9
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
1
OVERVIEW
The Synapse® Business Phone System from AT&T is for businesses that need up to 100
extensions. This system is scalable from 1 to 39 outside lines, so as your business grows,
your phone system can too. The Synapse Business Phone System provides simplicity
without sacrifice — it's simple to install, manage, and use, without sacrificing any of the
features you need and expect from a business telephone system.
This chapter introduces the SB67030/031 Deskset and accessories and provides an
overview of the Synapse System and the external features of the Deskset.
Overview

“Synapse System Overview” on page 11

“Deskset Description” on page 12

“SB67040 Cordless Handset (Optional)” on page 26

“TL7600 Cordless Headset (Optional)” on page 40.
10
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Synapse System Overview
Your Deskset is part of the Synapse System. Synapse differs from conventional telephone
systems in that calls are not coordinated by a central controller. Instead, Synapse uses
a distributed control system over a Local Area Network (LAN). Figure 1 illustrates a
sample system with outside telephone connections in blue and Ethernet cables in red.
Figure 1. Sample Synapse System
Overview
11
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Description
The key external features of the Deskset are shown in Figure 2 and described in Table 2.
8
7
1
6
2
5
3
4
Figure 2. Deskset External Features
Table 2
Deskset External Features
1. Liquid Crystal Display (LCD) Provides controls and information for using the
Deskset.
2. Soft Keys
Four keys that produce different actions, depending
on the LCD labels.
3. Corded Handset
Traditional 2-conductor wiring (FXO — Foreign
Exchange Office Ports).
4. Hard Keys
Fixed-function keys. See “Deskset Hard Keys” on
page 13.
5. Navigation Key
Moves the cursor up/down/left/right on the display.
6. Quick Dial or Call Queue Key Provides easy access to frequently dialed numbers
or to the Call Queue, depending on your system
setup.
Overview
7. Call Appearance/Line
Appearance Keys
Five keys that access active calls and held calls.
8. Voicemail Indicator
Illuminates when there are new Voicemail messages.
12
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Hard Keys
The hard keys include the standard telephone dial-pad keys and the function keys shown
in Figure 3 and defined in Table 3.
.
14
1
13
2
12
11
9
3
10
4
5
6
7
8
Figure 3. Deskset Function Keys
Table 3
Deskset Function Keys
1. MENU
Accesses the configuration menu.
2. DIRECTORY
Accesses the Directory.
3. CALL LOG
Accesses the incoming Call Log.
4. MESSAGES
Accesses Voicemail.
5. HELP
Accesses Help.
6. REDIAL
Accesses the Redial list.
7. HOLD
Puts current active call on hold. Allows access to other calls and
features while maintaining call connection.
8. SPEAKER
During a call, switches voice to and from the speakerphone. Can be
used to answer or start a call, or to hang up.
9. MUTE
Mutes the microphone. When on, the other party cannot hear you.
Does not mute the optional Cordless Headset.
10. VOL+/VOL– Increases or decreases the ringer and voice volume.
Overview
11. HEADSET
Routes audio to corded headset or Cordless Headset. Can be used to
go off hook.
12. CANCEL
Cancels the most recent operation and returns to previous function.
13. SELECT
Usually selects a highlighted option. Dials highlighted phone
numbers.
14. Navigation
Moves the cursor up (), down (), left (), right () on the display.
13
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Idle Screen
Figure 4 identifies the basic elements of the Idle screen in Call Appearance mode (see
“Modes of Operation” on page 15). Table 4 describes the call functions displayed on the
Idle Screen. The Idle screen appears when the system is first turned on and when there
is no call activity. The display is backlit when you are using it, but the backlight turns off
30 seconds after the most recent button press.
10
1
9
2
8
3
4
5
7
6
Figure 4. Idle Screen
Table 4
Idle Screen
1. Time and Date
Overview
2. Extension Number and
Name
Your extension number and name appear in the Idle
screen. Extensions may be 3 or 4 digits.
3. New Missed Calls (Call
Appearance mode only)
Press SELECT when this is highlighted to display the
name, number, and time of recently received calls.
4. New Messages
Press SELECT when this is highlighted to access the list
of new Voicemail messages.
5. Help
Brief, context-sensitive help for the current screen.
6. Soft Keys
See “Deskset Soft Keys” on page 17.
7. Quick Dial or Call Queue
When the nearby key is pressed, the Call/Line
Appearance icons change to display up to six Quick-Dial
numbers. If Call Queue is set up (Call Appearance mode
only), pressing the key displays the Call Queue list,
where you can view and retrieve calls in the Call Queue.
8. Call Appearance/Line
Appearance Icons
Show whether there is an active, conference, or held
call, or whether there is a line available for making a call.
9. Status Messages
Status indicators appear in this space.
10. Navigation Arrows
Appear when pressing  and
will move the highlight.
14
 on the navigation key
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Modes of Operation
The system administrator can configure the Synapse system to operate in one of two
different modes: Call Appearance mode and Line Appearance mode. Desksets operate
differently in each mode. The appearance mode affects how you make, answer, and
manage calls. Each mode provides a unique set of configurable features. This User’s
Guide includes information about, and procedures for, both Call Appearance mode and
Line Appearance mode.
You know when your Deskset is in Call Appearance mode when the Idle screen displays
New Missed Calls as shown in Figure 5. The Idle screen appears when the Deskset is
first turned on and when there is no call activity. In Line Appearance mode, the Deskset
does not display missed calls.
Call Appearance Icons
Correspond to five 
Call Appearance keys on
the Deskset.
Figure 5. Idle Screen in Call Appearance mode
Call Appearance Mode
In Call Appearance mode, your Deskset has five virtual “lines” on which you can make
and receive calls. These lines are called Call Appearances in this User’s Guide. You can
use Call Appearances for calls to and from external numbers (232-555-0176, for
example) or to and from other Synapse Deskset extensions (Extension 220, for example).
You can access each Call Appearance by pressing a Call Appearance key, as shown in
Figure 2 on page 12.
Overview
15
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Line Appearance Mode
In Line Appearance mode, the Idle Screen appears as shown in Figure 6.
.
Line Appearance Icons/ 
Line Names
Correspond to Line Appearance
keys on the Deskset. Your
system administrator can enter
line names that replace these
icons.
New Missed Calls
does not appear.
Intercom Symbol
Indicates the Intercom line
for internal calls.
Figure 6. Idle Screen in Line Appearance mode
In Line Appearance mode, each line corresponds to a Line Appearance key on the
Deskset as shown in Figure 2 on page 12. Unlike Call Appearance mode, each Line
Appearance key represents an actual physical line connected to the PSTN Gateway (the
Synapse system can have up to four PSTN Gateways providing up to 16 lines). The system
administrator can configure your Deskset with up to four lines on which you can make
and receive external calls. One key is reserved for “Intercom” calls to other Synapse
Deskset extensions.
Other Desksets in the system share these lines and display the line status. Incoming calls
on a line ring at all Desksets that share that line. The Line Appearance key LED indicates
whether a line is ringing, busy, or on hold.
The Line Appearance keys are used for receiving and making calls to external numbers.
To call another extension in your office, you must use an Intercom key. By default, the
Intercom key is the fifth key, but your system administrator can configure additional
Intercom keys.
Setting Your Password
You can protect your Deskset by setting a password that prevents other users from
accessing your User Settings and Voicemail. If you create a password, you will need to
enter it before accessing User Settings, Voicemail, and the WebUI. You will also need to
enter your password before calling a restricted number. See “Calling a Restricted
Number” on page 50.
For more information, see “Setting and Changing Your Password” on page 191.
Overview
16
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Soft Keys
The Deskset provides soft keys as illustrated in Figure 7. The soft key labels change
according to the current task. For example, if you are holding a call, the key labels
displayed are different from those displayed if you are making a call. See “Appendix A:
Soft Keys” on page 247 for an alphabetical list of the labels that appear above the soft
keys.
Table 5 and Table 6 describe the Deskset Idle screen soft keys, as shown in Figure 7.
Line Appearance mode
Call Appearance mode
Figure 7. Deskset Idle Screen
Table 5
Key
Idle Screen Soft Keys (Call Appearance Mode)
Description
Key
Description
DND
Turns Do Not Disturb on
or off.
CallFwd
Turns Call Forward on or off.
Page
Pages internal extensions.
ExtList
Accesses Extension list.
ParkList
Accesses Park list.
LocateHS Rings the Cordless Handset, if a
Handset is registered to the
Deskset.
More
Table 6
Overview
Moves to the next set of
soft keys. If this key
appears, there are more
than four soft keys
available. More 1/2
indicates that you are on
page one of two.
Idle Screen Soft Keys (Line Appearance Mode)
Key
Description
Key
HoldList
Accesses Held Calls list.
Page
DND
Turns Do Not Disturb on
or off.
ExtList
17
Description
Pages internal extensions.
Accesses Extension list.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Status Indicators
Status indicators appear in the upper right-hand corner of the Deskset display, as shown
in Figure 8 and Figure 9.
Figure 8. Example of DND On
Figure 9. Example of Call Forward On
Status messages include:
ANS ON Auto Answer is on (Call Appearance mode only).
DND ON Do Not Disturb is on.
FWD ON Call Forward All is on (Call Appearance mode only).
VM Full
Voicemail is full.
< 5 Min
Less than five minutes of Voicemail recording time is available.
Ringer volume set to zero. The ringer is silent.
Audible Ring Delay is 10 seconds. The number indicates the delay
you have set.
The silent ringer and the Voicemail indicators alternate with each other and the
other status indications. When Do Not Disturb is on, there is no indication for
Auto Answer or Audible Ring Delay. When Call Forward All is on, the Do Not
Disturb, Auto Answer, and Audible RIng Delay indicators do not appear.
Overview
18
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Indicators in Call Appearance Mode
If your system is set to Call Appearance mode, the five Call Appearance keys, as shown
in Figure 10, allow you to manage your calls. The Deskset presents call information next
to the Call Appearance keys at the side of the display. When there is an incoming call,
the Call Appearance key LED flashes. Icons on the screen identify the status of each call.
Press  or  to move the highlight. The soft keys change accordingly. See “Call Status
Icons” on page 21 for a complete description of the available icons.
Call Appearance
Icons
Call Appearance
LEDs
Highlight Bar
Call Information
Call Appearance
Keys
Timer
Displays the duration of
the current call status,
such as how long the call
has been held.
Figure 10. Sample Call Appearance Screen
Conferencing or transferring outside calls requires two Call Appearances; one for each
call. When you are in a feature such as the Directory, Call Log, Redial, or Voicemail,
pressing a Call Appearance key does not dial a highlighted list entry.
Overview
19
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Indicators in Line Appearance Mode
If your system is set to Line Appearance mode, the Line Appearance keys, as shown in
Figure 10, allow you to manage your calls. The Deskset presents call information next to
the Line Appearance keys at the side of the display. When there is an incoming call, the
Line Appearance key LED flashes. Icons on the screen identify the status of each call.
When there are several lines active, press Line Appearance keys to access calls. The soft
keys change accordingly. See “Call Status Icons” on page 21 for a complete description
of the available icons.
Line Appearance Icons
Line Appearance LED
Line Appearance Keys
Call Information
Intercom Key
Timer
Displays the duration of
the current call status,
such as how long the call
has been held.
Figure 11. Sample Line Appearance Screen
Overview
20
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Status Icons
Table 7 shows and describes the call status icons.
Table 7
Icon
Deskset Call Status Icons
Status
Icon
Status
Available
Incoming Call
Indicates an available Call Appearance (or
Line Appearance if the system
administrator has not named your lines).
Lifting the corded handset changes the
icon from Available to Off Hook.
Indicates an incoming call when there
are no other calls.
Intercom
Ringing
Line Appearance mode only —
Indicates an available Intercom line for
internal calls.
Indicates an incoming call.
Off Hook
Silenced Ring
Indicates that you have lifted the corded
handset, pressed SPEAKER or HEADSET,
or you are on a phone call.
Indicates an ignored incoming call.
Predial
Ring Group or Call Queue Ringing
Call Appearance mode only — Indicates
that you have pressed at least one
dial-pad key. These numbers are dialed
when you go off hook.
Call Appearance mode only — Indicates
an incoming Ring Group or Call Queue
call.
Call Screening
On Hold
Call Appearance mode only — Indicates
the caller is leaving a message. You can
answer the call, listen to the recording in
progress, or return to the idle screen.
Indicates you have put the call on hold.
Conference
Conference On Hold
Indicates a conference call.
Indicates you have put a conference call
on hold.
Cordless Handset
Call Appearance mode only — Indicates
that the optional Cordless Handset is
currently in control of operations.
Call Status LEDs
The Call Status LED flash patterns indicate call status as described in Table 8. In Call
Appearance mode, the LEDs indicate call status for a single Deskset. In Line Appearance
mode, all Desksets that share lines also display the same LED activity. For example, if
someone puts a call on line 3 on hold, the Line Appearance key for line 3 flashes slowly
on all the Desksets that share PSTN line 3.
Overview
21
Synapse SB67030/031 Deskset & Accessories User’s Guide
Table 8
Overview
Deskset Call Status LED Activity
LED Activity
Description
Off
No Call
Steady On
Active Call
Fast Flash
Ringing Call
Slow Flash
Held Call
22
Back to Contents
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Dial-Pad Entry
Use the dial-pad keys to enter letters and numbers into a text field. Keys 2, 3, 4, 5, 6,
and 8 have three assigned letters, while keys 7 and 9 have four assigned letters, as
shown in Figure 12.
GHI
1
ABC
2
DEF
3
4
JKL
5
MNO
6
7
TUV
8
WXYZ
9
PQRS
*
OPER
0
#
Figure 12. Dial Pad
Pressing 1 once enters a space; pressing it twice enters a 1.
Pressing a key numbered 2 to 9 enters characters in the following order:
1.
Upper-case letters.
2.
Key number.
3.
Lower-case letters.
For example, pressing 2 cycles through A, B, C, 2, a, b, c. Pressing 7 cycles through P, Q,
R, S, 7, p, q, r, s.
For text fields that accept only numbers, pressing a key once enters a number.
You can enter special characters by pressing the # and * keys.
Overview

Press # to cycle through the special characters # & ‘ , – . @ (in that order).

Press * to cycle through the special characters ! ( ) * + ? (in that order).
23
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using the Speakerphone
When the speakerphone is active, the SPEAKER key is backlit.
To use the speakerphone:
1.
To initiate a call, press SPEAKER. The key becomes backlit and you hear a dial tone.
Begin dialing.
2.
To end a call, press SPEAKER. The key backlight goes out.
During an active call, if you are using the corded handset or any corded or Cordless
Headset, pressing SPEAKER switches audio to the speakerphone. If the corded handset
is not “hung up,” pressing SPEAKER switches audio between the corded handset and the
speakerphone.
Using Help Screens
In addition to the brief Help messages at the bottom of each screen, you can view more
Help on the Deskset screen. These are very brief descriptions of how to use some of the
features.
To use the Deskset Help:
Overview
1.
Press HELP. The Help menu appears. (Call Appearance mode shown. The Help menu
in Line Appearance mode is slightly different.)
2.
Press
3.
Press SELECT.
4.
Press
 or  to highlight the desired feature.
Exit
to exit the Help.
24
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
About the Auto Attendant
This section applies to Call Appearance mode only.
When set to Call Appearance mode, the Synapse system features an Auto Attendant that
transfers incoming calls to a pre-recorded menu (guiding callers to the desired extension)
or directly to a Synapse extension or extensions. The targets for these transfers may
depend on the time of day.
The Auto Attendant may be set up so that callers can access the Auto Attendant
directory. This allows callers to use any touch-tone phone's dial pad to spell your name,
followed by pressing the pound (#) sign, to reach your extension.
You may want to give your extension number to frequent callers so they can easily dial
your extension number when the Auto Attendant answers and asks the caller to enter
your extension or to spell your name using the dial-pad keys.
When the Auto Attendant is disabled, all outside calls go to the system operator or to a
target that the system administrator assigns, which could be a group of extensions.
Caller Options
Until callers get through to a live person, they can press 0 at any time to redirect their
call to the system operator, if the system administrator has enabled this feature.
When a caller is redirected to Voicemail, the caller has the option to press 5 to skip the
greeting.
If your system administrator has set up Direct Inward Dialing, callers can dial the Direct
Inward Dial telephone number to reach you directly, bypassing the Auto Attendant. Your
callers can also call your company's main number and be transferred to your extension.
Overview
25
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
SB67040 Cordless Handset (Optional)
The optional Cordless Handset, shown in Figure 13, supports most functions of the
Deskset in Call Appearance mode, including hands-free speakerphone, once it is
registered to your Deskset. Use your Deskset to register your Cordless Handset. See
“Registering an Optional Cordless Handset” on page 185.
The Cordless Handset cannot be used in Line Appearance mode. When the
Synapse system is in Line Appearance mode, you cannot register the Cordless
Handset to your Deskset.
Figure 13. SB67040 Cordless Handset
Overview
26
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Description
The Handset external features are shown in Figure 14 and Figure 15 on page 28 and
described in Table 9 and Table 10 on page 28.
14
1
13
2
3
12
4
11
5
10
6
9
7
8
Figure 14. Handset Key Functions
Table 9
Handset Key Functions
1. Liquid Crystal Display
(LCD)
Provides instructions and status information.
2. SELECT
Selects an option from a menu or list on the LCD.
3. PHONE
Starts or answers a call.
4. Headset Jack (on side) Lift the rubber flap to connect an optional corded headset
with 2.5 mm plug.
5. OPTIONS
Accesses options depending on the current mode.
6. SPEAKER
Starts or answers a call in Idle mode. During a call,
switches audio to and from speakerphone.
7. MUTE/QUICK
Mutes the Handset microphone while on an active or
conference call. Press and hold to use Quick-Dial numbers.
8. DIR
Accesses the Directory.
9. HOLD
Puts active call on hold.
10. Dial Pad, 0–9, *, #
Dials, performs shortcuts, or accesses areas in a list.
11.  VOLUME  (on side) Decreases and increases the ringer or voice volume.
Overview
12. OFF
Ends current call.
13. Soft Keys
Labels in the display change according to the current task.
14. Belt Clip
Attaches here.
27
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Figure 15. Navigation Key
Table 10
Arrow
Action


Scrolls or cycles through list entries.

Performs backspace function.

Use during message playback to jump back eight seconds in message.

Adjusts display contrast level.

Scrolls or cycles through list entries.

Use during message playback to jump forward eight seconds in message.

Adjusts display contrast level.

Scrolls through list entries.

Highlights new messages or new calls in Idle mode.

Use during message playback to play previously numbered message.

Scrolls through list entries.

Highlights new messages or new calls in Idle mode.

Use during message playback to play next numbered message.



Overview
Navigation Key Functions
28
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Liquid Crystal Display (LCD)
The Idle screen appears when the Handset has no active or held calls. Figure 16 and
Table 11 show and describe the Handset Idle screen.
1
2
3
4
12:30p Feb 23
7
EXT 249
John Smith
2 Missed Calls
5 New MSGs
MSGs
CID
5
6
Figure 16. Handset Idle Screen
Table 11
Handset Idle Screen
1. Time and Date
2. Extension Number
and Name
The extension number and name for this Handset.
3. New Missed Calls
Number of new missed calls. Press SELECT when highlighted
to see the missed-calls list.
4. New Messages
Number of new messages. Press SELECT when highlighted to
see a Message Review screen similar to the one shown on
page 147. Once a new message is reviewed, the new message
count goes down by one.
5. MSGs
Press the key below this soft key label to see the Message
Review screen. See “Retrieving Personal Voicemail with the
Cordless Handset” on page 147.
6. CID
Press the key below this soft key label to see the entire Call
Log. See “Using the Call Log with the Cordless Handset” on
page 161.
7. Handset status
Status for Battery, Do Not Disturb, or Call Forward, and
Voicemail memory full.
The Handset updates its status during use. There is a brief delay and the Handset
screen goes blank. The Handset does not respond to key presses during this
update process.
The Handset provides other types of screens to assist you, as shown in Table 12.
Overview
29
Synapse SB67030/031 Deskset & Accessories User’s Guide
Table 12
Back to Contents
Cordless Handset Screen Types
Incoming Call Screen The highlighted entry displays name
and number (if available). The other
entries for additional incoming calls
display name only.
12:30p Feb 23
INCOMING
Mary William s
9-503-555-0194
Charlie Johnson
Graham Bell
232-555-0176
00:12
ON A CALL
IGNORE
List Screen
List screens display a name and
phone number for each entry. A Call
Log entry also displays the time called.
Press  or  to view other entries.
The left and right arrows on either side
of the name in Call Log entries indicate
that you can press  or  to view
dialing options.
DIR
1/48
ABC Account...
9-503-555-0194
Amy Lee
Angela Martin
Barry Crick
LIST
Confirmation Screen
FWD-VM
Confirmation screens require that you
MESSAGES
confirm a choice by pressing YES
Graham Bell
or NO .
EXIT
1/13
Are you sure you
1-800-916-2007
Jan.
10 @to12:03pm
want
delete all
messages? 05:10
PREV
NEXT
YES
Menu Screen
Notification Screens
Menu screens display lists of choices
you can make. To access items in the
Handset menus, you can either
highlight the function and press
SELECT or press a dial-pad key. The
procedures in this guide use the
dial-pad entry as the preferred method
for selecting a function.
NO
12:30p Feb 23
SETTINGS
EXT 249
1. Display
John Smith
2. Sounds
3. Restore Default
2 Missed
Calls
4.
Deregister
5 New MSGs
EXIT
Notification screens alert you that an
action has been completed, provide a 12:00a Dec 01
status update, or give a warning.
Sample
notification screen
Overview
30
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Soft Keys
The Handset provides soft keys as illustrated in Figure 16 on page 29. The Handset soft
keys provide a variety of functions determined by the current action. If you are forwarding
a call, for example, the soft keys displayed are different from those displayed if you are
making a call. See “Appendix A: Soft Keys” on page 247 for an alphabetical list of the
labels that appear above the soft keys.
Cordless Handset Screen Icons
The Handset screen icons indicate Handset activity. Table 13 lists and describes the
screen icons you might see.
Table 13
Icon
Overview
Cordless Handset Screen Icons
Function
Description
Navigate up or down list
Indicates that you can press
highlight a list entry.
Incoming ring or ringer on
Appears during an incoming call, or when you
adjust the ringer volume.
Silenced incoming ring or
ringer silenced (muted)
Appears during an incoming call, or when you
have set the ringer volume to Off.
Active call (off hook)
Present during an active call.
Conference
Present during a conference call.
Call on hold
Appears when a call is put on hold.
Conference on hold
Appears when a conference call is put on hold.
Speaker or page
Appears when you switch to speakerphone or
when paging.
Headset in use
Appears when a Headset is on a call.
Voicemail message
Appears in the Call Log to indicate that a caller
has left a Voicemail message.
Message playback
navigation
Present during message playback to indicate
that there are additional messages before or
after this one.
Deskset in use
Appears when the Deskset is off hook.
31
 or  to
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using the Cordless Handset Speakerphone
When the speakerphone is active, the SPEAKER key is lit. In Idle or Dial mode, this key
behaves like PHONE, except that audio is from the speakerphone.
To use the speakerphone:

To initiate a call, press SPEAKER. The key becomes lit, you hear a dial tone, and
the active call screen appears. You can dial.
12:30p Feb 23
ON A CALL
EXT_#s
CID

To end a call, press OFF. Pressing SPEAKER does not hang up calls. The key
backlight goes out and the Idle screen shown in Figure 16 on page 29 appears.

During an active call, pressing SPEAKER switches audio between the Handset
and the speakerphone.
Switching Between Deskset and Cordless Handset
When you are on a call at a Deskset and you need to move away from the Deskset, switch
the call to the Cordless Handset.
To switch a call from Deskset to Handset:
1.
On the Handset, press PHONE. The Deskset-in-use notification screen appears.
12:30p Feb 23
EXT 201
DesksetWalters
in Use.
Fraser
Press SWITCH to
use this handset.
2 New CALLS
0 New MSGs
SWITCH
2.
CANCEL
Press SWITCH on the Handset.
To switch a call from Handset to Deskset:
1.
Overview
On the Deskset, press the lit Call Appearance key, or press SPEAKER.
32
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset/SB67040 Cordless Handset Comparison
The following Deskset features are limited on the Handset:
Paging
You can send pages only to all extensions (not to Paging Zones) from the
Cordless Handset, but you cannot receive them. See “Paging with the
Cordless Handset” on page 169. If your Synapse system includes an optional
Overhead Paging (OHP) system, you cannot send pages through it.
View other held calls
You can view one held call at a time on the LCD. See “Managing Held Calls”
on page 90. On the Deskset, held calls are listed on the screen.
View simultaneous
incoming calls
You can view simultaneous incoming calls one at a time. See “Multiple
Incoming Calls” on page 69. On the Deskset, multiple incoming calls are
listed on the screen.
View Voicemail list
You can view one Voicemail record at a time. See “Retrieving Personal
Voicemail with the Cordless Handset” on page 147. On the Deskset,
Voicemail records are listed on the screen.
Forward message to
extension
You can forward messages to an extension, but with limited functionality. See
“To forward a message:” on page 150. On the Deskset, you can add an
introductory message and forward a message to multiple extensions.
Directory
You can access the Directory and choose to see All, Personal, System, or
Extension lists, but you cannot change the sort order or create new Personal
Directory entries. See “Accessing the Directory with the Cordless Handset”
on page 124.
Speakerphone Key
You can route audio to or from the speakerphone and pick up calls by
pressing SPEAKER, but SPEAKER does not hang up calls. See “Using the
Cordless Handset Speakerphone” on page 32.
Overview
33
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
In addition, the following Deskset features are not available on the Handset:
Overview

Operation in Line Appearance mode

Extension Status

Record a Voicemail greeting

Copy Call Log entries or Redial numbers into your Personal Directory list

Create, edit, or delete your Personal Directory list

Program Quick-Dial entries

Call screening

Auto Answer

Access to Group Mailboxes

Turning DND and Call Forward All on or off

Voicemail Distribution

Audible Ring Delay

Ring Group icon

Call Queue.
34
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset-Handset Interaction
This section identifies similarities and operating interactions between the Deskset and
the optional SB67040 Cordless Handset in Call Appearance mode.
Answering a Call While Another Device is on a Call
The Deskset, Cordless Handset, and Cordless Headset all share the same extension
number. If there is an active call, it must be put on hold before other calls can be made
or answered by one of the other extension devices. You must also switch control to the
device you want to use.
Incoming Calls
Incoming Calls appear on the Deskset and Cordless Handset, and both devices ring. If
one device answers the call, the other device stops ringing but its Call Appearance
indicators reflect the status of the call. This behavior allows an additional incoming call
to appear on either device. If there is a subsequent incoming call, the device currently
on an active call emits an abbreviated ringtone but the other device does not.
Held Calls
Both the Handset and Deskset display held calls. The Deskset shows held calls in the Call
Appearance screen. The Handset displays the current held call with an option to view
other calls (see “Call Management” on page 72) by pressing  or . When there are
held calls, either device can retrieve a held call.
Clocks
The Handset and the Deskset show the current date and time. The clocks on each of the
devices run independently, and the system updates the real time frequently. Because the
clocks are independent, there may be occasions when the time shown on each is slightly
different.
Status
The Handset and the Deskset show the current DND and Call Forward All status. They
also show the same notifications for new calls and new messages. This status is
broadcast from the Deskset to the Cordless Handset as new events occur. This ensures
the Handset status remains the same as the Deskset status.
Overview
35
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Battery Charging
Place the Handset in the charger when not in use. When fully charged, the Handset
battery provides approximately five hours of talk time or three days of standby time.
To charge the Handset battery:
1.
Place the Handset in the charger.

The CHARGE light is on when the Handset is charging.
Charge Light

If the Handset has not yet been registered, the Register screen appears within
15 seconds.
12:00a Jan. 00
REGISTER
1/3
To register Handset:
1. Go to your
Deskset.
2. Press MENU.
3. Select User
Follow the directions on the screen to register the Handset to a Deskset. See
“Registering an Optional Cordless Handset” on page 185.
Cordless Handset Low Battery Notification
When the battery is low, the Handset emits an alert tone and displays the Low Battery
notification screen as shown in Figure 17.
12:30p Feb 23
EXT 249
LowSmith
Battery.
John
Please place in
charger.
2 Missed Calls
5 New MSGs
IGNORE
Figure 17. Low Battery Warning
Overview
36
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To respond to low battery notification:
1.
Press IGNORE to exit the notification screen.
2.
Place the Handset into the charger.
If the Handset stops working when you are on a call because of low battery
charge, that call is automatically held on the Deskset.
Power-Save Mode
If you are not on an active call and press no keys for 30 seconds, the screen backlight
turns off to save power. Press any key to turn the backlight on.
Overview
37
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Connection Loss Notification
If the Handset leaves the operating range of the Deskset, or if there is radio frequency
(RF) interference, a Lost connection with Deskset notification screen appears, as
shown in Figure 18, and the Handset searches for the Deskset. If the Deskset is not found
within five seconds, the Searching for Deskset… notification screen appears. If you see
either of these screens, move closer to the Deskset.
.
Figure 18. Connection Loss Notification Screens
If you are on a call when you lose the connection, the call is put on hold. When you
reestablish the connection, you can take the call off hold and continue the conversation.
Searching a List Using the Cordless Handset Dial Pad
To search for a list entry:
1.
Press DIR to display the Directory.
DIR
1/48
ABC Account...
9-503-555-0194
Amy Lee
Angela Martin
Barry Crick
LIST
EXIT
OR
Press OPTIONS, then 4 to display the Extension list.
2.
Overview
Pressing a dial-pad key causes a letter to display in the center of the Handset screen.
See “Dial-Pad Entry” on page 39 for more information on dial-pad keys. The Handset
finds a name that begins with that letter. If there is no name starting with that letter,
the Handset finds the next name in the alphabet. For example:

You press 5 twice to enter K. If an exact match is found, the highlight bar moves
to that entry.

You press 5 three times to enter L. If the Handset cannot find an exact match,
the highlight bar moves to the entry with the next closest alphabetical match.
38
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Dial-Pad Entry
Use the dial-pad keys to enter alphabetical characters to search the Directory and
Extension lists. See “Accessing and Managing Items in Lists with the Cordless Handset”
on page 110. Keys 2, 3, 4, 5, 6, and 8 have three assigned letters, while keys 7 and 9
have four assigned letters. The keys function as follows:
1.
Pressing the key once displays names starting with the first letter on the key.
2.
Pressing the key twice displays names starting with the second letter.
3.
Pressing the key three displays names starting with enters the third letter.
4.
Pressing the key four times displays names starting with the number, or the fourth
letter for keys 7 and 9.
5.
Pressing the key further cycles through the letters again.
You can enter special characters by pressing the # and * keys.
Overview

Press # to cycle through the special characters # & ‘ , – . @ (in that order).

Press * to cycle through the special characters ! ( ) * + ? (in that order).
39
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
TL7600 Cordless Headset (Optional)
This optional Cordless Headset, shown in Figure 19, provides a 500-foot range and easy
one-button answering once it is registered to your Deskset. Use your Deskset to register
your Cordless Headset. See “To register the TL7600 Cordless Headset:” on page 186.
Figure 19. Optional TL7600 Cordless Headset
Overview
40
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Headset Description
The registration process described in the manual that comes with the Cordless
Headset is not appropriate for the Deskset, which requires a different process.
The correct process is described in “To register the TL7600 Cordless Headset:”
on page 186.
1
5
2
3
4
Figure 20. TL7600 Cordless Headset Features
1. ON/OFF
Press to make or answer a call, and to end a call.
The light is on when the Headset is charging in the Headset charger.
The light flashes slowly when you are on a call and flashes quickly
when there is an incoming call.
NOTE: To answer a call while you are already on a call, press ON/OFF.
The first call is dropped. Press ON/OFF to answer the next call.
2. VOLUME +/–
Press the volume key on the side of the Headset to adjust the
listening volume when on a call.
3. MUTE/FLASH Press to mute the microphone during a call. The Headset beeps
every 10 or 15 seconds while you are on hold.
Press to mute the ringtone in the earpiece when there is an
incoming call.
FLASH is inoperative with the SB67030/031 Deskset.
4. Battery Cover Open to install or replace the battery.
5. Earpiece
Overview
When you receive calls, the Headset earpiece plays a ringtone. The
Headset does not have an external ringer.
41
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Headset Operation
Table 14
TL7600 Cordless Headset Operation
Function
Operation
Ringtone
silencing
Press MUTE/FLASH to temporarily silence the ringtone in the Headset earpiece.
This silences the ringtone without disconnecting the call. The next incoming call
rings normally at the preset volume.
Volume control
While on a call, use the VOLUME +/– keys on the side of the Headset to adjust the
listening volume.
Mute
Press MUTE/FLASH to turn the Headset microphone on or off. When mute is on,
there is a short beep every 10 or 15 seconds until mute is turned off. The
SB67030/031 Deskset does not support the flash feature.
i
The MUTE button on the Deskset does not mute the Cordless Headset.
Answering a call
Press ON/OFF on the Headset.
Ending a call
Press
Auto off
A call ends automatically when you put the Headset in the charger.
Alert tones
You hear three short beeps when:
ON/OFF
on the Headset.

VOLUME +/– keys are pressed when the volume is already at its highest or
lowest setting.

The Headset is not registered and the Headset ON/OFF button was pressed.

The Headset has gone out of range from the Deskset during a call.
Low battery
warning
You hear 1 short beep every 20 seconds when the battery is low.
Key beep
You hear 1 short beep when pressing the Headset ON/OFF key to start or end a
call.
ON/OFF light
status
On — Headset is registered to the Deskset and is charging in the Headset
charger.
Flashes quickly — There is an incoming call.
Flashes three times followed by a pause — The battery level is very low. The
cycle repeats three more times before the headset shuts down.
Flashes twice in orange and blue every five seconds — The Headset is not
registered.
Flashes every 20 seconds — The battery is low and needs to be charged in the
Headset charger.
Flashes every three seconds — The Headset is in use.
Overview
42
Synapse SB67030/031 Deskset & Accessories User’s Guide
Overview
43
Back to Contents
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
2
OUTGOING CALLS
The Deskset and the optional SB67040 Cordless Handset provide several methods for
making a call. You can also use the optional TL7600 Cordless Headset to complete a call
that you dialed on the Deskset or Cordless Handset.
If you are in Idle mode or have calls on hold, you can predial a phone number and then
go off hook to call the number. You can make a call at any time by choosing an off-hook
method, then dialing a number. This is referred to as Live Dialing. You can also predial or
live dial using phone numbers from lists, such as the Directory, Call Log, Redial, Quick
Dial, and Messages.
In Call Appearance mode, you can dial the extension for the system operator by pressing
0 (zero).
The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.
Outgoing Calls

“Active Call Screen” on page 44

“Predialing” on page 45

“Live Dialing” on page 46

“Making a Call from a List” on page 47

“Calling a Busy Extension” on page 48

“Making an Intercom Call” on page 49

“Calling a Restricted Number” on page 50

“Making Calls with the Cordless Handset” on page 52

“Making Calls with the Optional TL7600 Cordless Headset” on page 55.
43
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Active Call Screen
The Active Call screen, as shown in Figure 21, appears while you are on a call.
Call Appearance Mode
Line Appearance Mode
Figure 21. Active Call Screen
Table 16.
Outgoing Calls
Active Call Screen Description
Key
Description
Key
Transfer
Call Appearance mode only —
Begins transfer of a call.
Conf
Begins a conference call.
Park
Call Appearance mode only —
Parks an external call.
Page
Pages all extensions.
DND
Turns Do Not Disturb on or off.
CallFwd
Call Appearance mode only —
Turns Call Forward on or off.
ParkList
Call Appearance mode only —
Displays the Park list.
More
HoldList
Line Appearance mode only —
Displays the Held Calls list.
Call Appearance mode only —
Moves to the next set of soft
keys. More 1/3 indicates that
you are on page one of three.
44
Description
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Predialing
Predial is only available when the Deskset is idle or when all calls are on hold. In Predial
mode, there is no dial tone. You can only predial one phone number at a time. To begin
Predial, press a dial-pad key.
To make a Predial call:
1.
Enter an extension number or phone number (for example: 9-1-232-555-0176)
using the dial pad. The predial screen appears (Call Appearance mode shown).
12:30PM Thu Feb 25 2010
9-1-232-555-01
To call, lif t receiv er, or press SPEAKER, Quick
HEADSET, or key next to
icon.
Dial
Transfer
Store
Backspc
Call
Pause
Call Appearance mode only — For outside calls, dial 9 or whatever digit,
if any, that must be dialed first. The hyphens appear automatically.
Before you call the number, you can press:




2.
Store
to store the number in your Personal list.
Backspc to delete the last digit entered.
Pause
to insert a two-second pause into the phone number.
CANCEL to cancel predial.
Lift the corded handset, or press SPEAKER, HEADSET, Call , or a Call
Appearance or Line Appearance key to go off hook and call the number.
12:30PM Thu Feb 25 2010
Graham Bell 9-1-232-555-0176
2:51
Quick
Dial
Transfer
Conf
Park
More 1/3
When you predial more digits than can be displayed, the digits move to the
left so that the most recently dialed digits can be seen. Three dots appear
to indicate that the earliest digits are no longer visible.
To do this with the Cordless Handset, see “Predialing” on page 53.
Outgoing Calls
45
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Live Dialing
You can make a call by going off hook, then dialing a phone number.
To dial a live number:
1.
2.
Do one of the following to go off hook (to hear the dial tone) from Idle mode:

Lift the corded handset.

Press SPEAKER or HEADSET.

Press an available Call Appearance or Line Appearance key.
Enter the extension number or phone number you want to dial, as shown below (Call
Appearance mode shown).
12:30PM Thu Feb 25 2010
9-1
Quick
Dial
Transfer
ExtList
ParkList
Page

Call Appearance mode only — For outside calls, enter 9 or whatever digit, if any,
that must be dialed first.

Hyphens are automatically inserted except when whatever digit, if any, that must
be dialed for outside calls is followed by a 0 for an outgoing international call.

When you dial more digits than can be displayed, the digits move to the left so
that the most recently dialed digits can be seen. Three dots indicate that the first
digits are no longer visible.
The Active Call screen appears (Call Appearance mode shown).
12:30PM Thu Feb 25 2010
Graham Bell 9-1-232-555-0176
2:51
Quick
Dial
Transfer
Conf
Park
More 1/3
To do this with the Cordless Handset, see “Live Dialing” on page 54.
Outgoing Calls
46
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Making a Call from a List
To make a call from a list:
1.
Access the desired list entry. For example, press DIRECTORY. The Directory screen
appears. See “Accessing Items in Lists” on page 96.
Directory
1/48
ABC Accountants
9-503-555-0194
Amy Lee
Angela Martin
Davis Caterer
Charlie Johnson
David Carter
Personal
203
9-1-732-555-7318
9-1-317-555-0129
9-1-888-883-2445
9-1-443-555-0625
Use
or
to scroll or use dial pad
f or quick search.
New
LastNme
Call
Quick
Dial
More 1/3
 or  until you highlight the desired entry.
2.
Press
3.
Press
Call or SELECT to dial the highlighted number. The Deskset dials the
number and the Active Call screen appears (Call Appearance mode shown).
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176
2:51
Quick
Dial
Transfer
Conf
Park
More 1/3
Phone numbers are dialed as they appear in the lists. Call Appearance
mode only — For outside calls, enter 9 or whatever digit, if any, that must
be dialed before the phone number. When you dial from the Call Log, any
required outside calling prefix digit is automatically added.
Outgoing Calls
47
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Calling a Busy Extension
If you call an extension that is on a call or busy, your Deskset displays an Extension Status
screen, shown in Figure 22. The Extension Status screen notifies you that the other party
may not be available to answer your call. When the Extension Status screen appears, you
can choose to call the other Deskset anyway, or go directly to the Deskset’s voicemail.
The Extension Status screen applies to internal calls in Call Appearance mode
only. The Extension Status does not appear on the Cordless Handset.
If the person you are calling is on an active call or is paging, the Extension Status reads
on a call.
If the other extension has Do Not Disturb ON, the Extension Status reads Busy.
Extension with Active Call or Paging
Extension with DND ON
Figure 22. Extension Status Screens
When the Extension Status screen appears, you can press:
Outgoing Calls

Continue to call the other extension. Your incoming call appears on the other
Deskset’s screen, and the other party can answer your call if they wish.

Go Vmail to go directly to the other extension’s Personal Mailbox. If you leave
a message, the other extension displays a New Message notification on the
Deskset Idle screen.

CANCEL or hang up using the handset or SPEAKER key to return your Deskset
to the previous screen.
48
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Making an Intercom Call
Intercom Calls apply to Line Appearance mode only.
In Line Appearance mode, your Deskset uses an outside line any time you go off hook by
lifting the handset, pressing SPEAKER, or by some other method. To make an internal
(extension-to-extension) call, you must press the INTERCOM key as shown in Figure 11
on page 20. By default, key 5 is the Intercom key, but your system administrator can
configure additional Intercom keys to give you more Intercom lines.
To make an intercom call:
1.
With the Deskset in Idle mode, go off hook by lifting the handset, pressing SPEAKER,
or by some other method.
2.
Press the INTERCOM key, then dial the extension number.
Instead of dialing after pressing the INTERCOM key, you can press ExtList ,
highlight the desired extension number, then press Call or SELECT to dial the
number.
3.
Outgoing Calls
When your Intercom call is answered, the Active Call screen appears.
49
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Calling a Restricted Number
Call Restriction Settings apply to Call Appearance mode only.
Your system administrator can configure Call Restriction settings that may prohibit you
from making calls to certain types of numbers — international long-distance numbers,
for example.
Call Restriction settings are specific to each extension in the system. For example, your
extension may have no call restrictions, but other users may be restricted to making only
local calls from their Desksets.
You can always answer and transfer incoming calls from restricted numbers.
To call a restricted number, you must create a User Password on the User Settings menu
or the WebUI. To create a User Password, see “Setting and Changing Your Password” on
page 191 or “Basic Settings” on page 206.
Calling Restricted Numbers on Your Extension
You cannot complete a call to a number that the system administrator restricted for your
Deskset. If you dial a restricted number and go off hook, a password screen appears. After
you enter your extension number and password, the Restricted Call screen appears, as
shown in Figure 23.
SELECT
Figure 23. Restricted Call
You can press CANCEL or hang up to return to the Idle screen immediately.
Outgoing Calls
50
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Calling Restricted Numbers Using Another Extension
If you need to use someone else’s Deskset to call a number that is restricted on that
Deskset, you can enter your Extension number and User Password to complete the call.
To make a restricted call:
1.
On a Synapse Deskset other than your own, dial the number as described in
“Predialing” on page 45 or “Live Dialing” on page 46.
If the number is restricted on the Deskset, the Restricted Call screen appears as
shown in Figure 23.
2.
Enter your own extension number and user password.
If the dialed number is not restricted for your extension number, the Deskset dials
the number.
Outgoing Calls
51
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Making Calls with the Cordless Handset
You can also make calls with the optional SB67040 Cordless Handset.
Cordless Handset operation is compatible with Call Appearance mode only.
Active Call Screen
The Active Call screen, as shown in Figure 24, appears while you are on a call.
12:30p Feb 23
Phone number
Call timer
Press to transfer
the call
Press to begin a
conference call
9-503-555-0194
00:12 ON A CALL
XFER
CONF
Figure 24. Active Call Screen
Outgoing Calls
52
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Predialing
You can dial a phone number before pressing PHONE or SPEAKER. Pressing a dial-pad
key begins Predial mode. In this mode, the Handset produces no dial tone. You can also
predial from a list.
To Predial a call:
1.
Enter the phone number using the dial-pad. (For outside calls, dial 9 or whatever
digit, if any, that must be dialed first).
12:30p Feb 23
9-1-706-555-016
Press
PAUSE
to backspace
CANCEL
OR
Access a phone number from any of the lists described in “Accessing and Managing
Items in Lists with the Cordless Handset” on page 110.
For outside phone numbers in Voicemail and CID (Call Log) lists, Synapse
dials whatever digit, if any, must be dialed first and then dials the number
in the display. Therefore, numbers that need editing (adding a preceding 1
or a country code, or removing the area code) cannot be dialed from
Voicemail.
Before you call the number, you can press:


The
 to delete a digit and move the cursor back one space.
PAUSE to insert a two-second pause. The pause appears as a P in the phone
number.

2.
Outgoing Calls
OFF or CANCEL to clear all digits. The Idle screen appears.
Press PHONE or SPEAKER to dial the Predial digits.
53
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Live Dialing
Live dialing refers to dialing when the phone is already off hook (when there is already
a dial tone).
To make a call off hook:
1.
Press PHONE or SPEAKER to start a call.
12:30p Feb 23
ON A CALL
EXT_#s
CID
You are now off hook and hear a dial tone.
2.
Enter the number you want to dial. (For outside calls, dial 9 or whatever digit, if any,
that must be dialed first).
OR
Access a phone number from any of the lists described in “Accessing and Managing
Items in Lists with the Cordless Handset” on page 110.
For outside phone numbers in Voicemail and CID lists, Synapse dials
whatever digit, if any, that must be dialed first and then dials the number in
the display. Therefore, numbers that need editing (adding a preceding 1 or
a country code, or removing the area code) cannot be dialed from
Voicemail.
The Active Call screen appears.
12:30p Feb 23
9-503-555-0194
00:12 ON A CALL
XFER
CONF
Hyphens are automatically inserted except when whatever digit, if any, that
must be dialed for outside calls is followed by a 0 (zero) for an international
call.
Outgoing Calls
54
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Making Calls with the Optional TL7600 Cordless Headset
If you have an optional TL7600 Cordless Headset registered to your Deskset, then you
can make calls with the Headset. Use the Deskset dial pad to dial the number.
To make a call with the Cordless Headset:
1.
Press ON/OFF on the Headset. The Headset is active when you hear a dial tone.
ON/OFF
2.
Dial the extension or phone number on the Deskset.
3.
Press
ON/OFF
on the Headset to end the call.
OR
Outgoing Calls
1.
Predial the extension or phone number on the Deskset or optional Cordless Handset.
2.
Press ON/OFF on the Headset to initiate dialing and transfer the audio to the Headset.
3.
Press
ON/OFF
on the Headset to end the call.
55
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
3
INCOMING CALLS
When a call comes in, the Deskset and the optional SB67040 Cordless Handset ring and
the incoming call information appears as shown in Figure 25 on page 57. The screen
displays the caller’s name and number (if available). If there is more than one incoming
call, they are displayed on the five Call Appearances or up to four Line Appearances on
the screen. You can answer or ignore each call.
You can also answer calls with the optional TL7600 Cordless Headset. When you hear
the ring, press ON/OFF on the Headset. If you have an analog telephone such as a
conference phone connected via an optional Analog Terminal Adapter (ATA), you can
also answer phone calls with that telephone.
The procedures in this chapter apply to both Call Appearance and Line Appearance
mode, unless otherwise noted.
The following sections describe handling incoming calls:
Incoming Calls

“Incoming Call Screen” on page 57

“Incoming Call Indication” on page 58

“Answering a Call” on page 60

“Ignoring a Call” on page 61

“Call Screening” on page 63

“Auto Answering” on page 64

“Answering Calls in the Call Queue” on page 65

“Answer a Call with the Cordless Handset” on page 67.
56
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Incoming Call Screen
The Incoming Call and Active Call screens are shown in Figure 25.
.
Press Answer
Incoming Call
Active Call
Figure 25. Incoming Call and Active Call
.
Table 17.
Incoming Calls
Incoming Call Screen Soft Keys
Key
Description
Answer
Answers incoming call.
Ignore
Silences ringer during incoming call.
FwdVM
Call Appearance mode only — Forwards incoming call to Voicemail.
57
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Incoming Call Indication
When there is an incoming call, the Deskset rings. See “Sounds” on page 173.
Do Not Disturb and Audible Ring Delay both affect the onset of ringing. See
“Using Do Not Disturb (DND)” on page 195 and “Sounds” on page 173.
Call Appearance Mode
When there are no active or held calls, an Incoming Call screen appears, as shown in
Figure 26.
INCOMING CALL
INCOMING CALL
Graham Bell
2325550176
Graham Bell
2325550176
Ring Group:
Sales
Lif t receiv er, or press Answer, SPEAKER,
HEADSET, or f lashing Call Appearance.
Lif t receiv er, or press Answer, SPEAKER,
HEADSET, or f lashing Call Appearance.
Answ er
Ignore
Answ er
Fw dVM
Incoming Call
Ignore
Incoming Ring Group Call
Figure 26. Incoming Call Screens
If your extension is part of a Ring Group, a group of extensions may ring all at once or
in a sequence for the same call.
When there are active or held calls, or you are live dialing, an Incoming Call screen
appears, as shown in Figure 27 or, if it is a Ring Group call, as shown in Figure 27. There
is a single, short beep. The incoming call is highlighted and a flashing bell icon appears
next to the call information. (Graham Bell is the caller in these figures.) You cannot
forward Incoming Ring Group Calls to Voicemail.
12:30PM Thu Feb 25 2010
12:30PM Thu Feb 25 2010
Angela Marti 9-1-732-555-7318 5:01
Angela Marti 9-1-732-555-7318 5:01
Graham Bell
Graham Bell
232-555-0176
Quick
Dial
Quick
Dial
Answer
Transfer
Ignore
Conf
FwdVM
Park
More 1/2
Transfer
Answ er
Ignore
Incoming Ring Group Call
with an Existing Call
Incoming Call with
an Existing Call
Figure 27. Multiple Incoming Call Screens
Incoming Calls
RG: Sales
58
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
If your company has caller ID, the Incoming Call screen displays caller information. If
the caller ID information is absent because it is unavailable, UNKNOWN NAME and
UNKNOWN NUMBER display. If the caller chooses not to send the information, PRIVATE
NAME and PRIVATE NUMBER display.

When there are no available Call Appearances, incoming calls are forwarded
according to the Call Forward–No Answer setting customized by the system
administrator. The default setting for Call Forward–No Answer is Voicemail.
To see incoming call notifications on the Cordless Handset, see “Incoming Call
Indication” on page 68.
Line Appearance Mode
When there are no active or held calls, the incoming call appears as shown in Figure 26
on page 58 (the FwdVM soft key does not appear).
If someone at another Deskset answers the call, your Deskset returns to Idle mode.
Incoming Calls
59
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Answering a Call
To answer a call:

Lift the corded handset.

Press Answer to answer using the Preferred Audio Mode. See “Preferred Audio”
on page 175.

Press SPEAKER to use the speakerphone.

Press HEADSET to use the Cordless Headset or corded headset. See “Call
Management Using a Headset” on page 95.

For multiple incoming calls, press Answer or press the corresponding Call
Appearance or Line Appearance key to answer each call. You can also press
Ignore to return the highlight to your active call.
The active call screen appears (Call Appearance mode shown).
12:30PM Thu Feb 25 2010
Graham Bell 232-555-0176
2:51
Quick
Dial
Transfer
Conf
Park
More 1/3
If you are listening to Voicemail when a call comes in, press Ignore or (in
Call Appearance mode) FwdVM to redirect the call and allow message
playback to continue.
Call Appearance mode only — If Auto Answer is enabled, the call is
automatically answered after the set time delay. See “Auto Answering” on
page 64.
Incoming Calls
60
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Ignoring a Call
You can ignore an incoming call by pressing Ignore to silence the ringer. The silenced
ringer icon appears, as shown in Figure 28. If you are on an active or held call, after the
ignored call has been forwarded, the highlight moves back to whatever call you were on
before the incoming call.
12:30PM Thu Feb 25 2010
Graham Bell
232-555-0176
Angela Martin
732-555-7318
3:34
Quick
Dial
Transfer
Answ er
Fw dVM
Figure 28. Ignored Call


Incoming Calls
Once a call is ignored:

The Ignore key is no longer available on the incoming call screen.

If there is a registered Cordless Handset, it also stops ringing.

The Call Appearance or Line Appearance key LED continues to flash.

You can press the flashing Call Appearance or Line Appearance key to
answer the incoming call.

In Line Appearance mode, when you have no other active calls, you can go
off hook to answer the ignored call.
In Call Appearance mode, if an ignored call is highlighted, going off hook does
not answer the call, but starts a new call on the next available Call Appearance.
61
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Forwarding All Calls
This feature applies to Call Appearance mode only.
You can forward all incoming calls to the destination that you specified in the User
Settings. See “Call Forward All and Call Forward–No Answer” on page 106.
To forward all calls:
Press CallFwd when the telephone is idle.
Incoming Calls

FWD ON appears in the upper right corner of the display.

Press CallFwd again to cancel forwarding all calls.
62
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Screening
This feature applies to Call Appearance mode only.
When an incoming call goes to Voicemail, the Message icon (
) indicates that
recording is in progress. You can listen to the recording in progress and interrupt it at
any time by answering the call. If another incoming call occurs while screening a call, the
highlight moves to the new call and there is an abbreviated ring.
To screen a call:
If there is more than one active call, press  or  to highlight the call marked with the
Message icon.

Press Listen to listen to a message that is being recorded. The Listen soft
key changes to Stop .
12:30PM Thu Feb 25 2010
Graham Bell
12:30PM Thu Feb 25 2010
232-555-0176
Press Listen
Graham Bell
232-555-0176
Quick
Dial
Quick
Dial
Transfer
Answ er
Transfer
Answ er
Call Screening, Listen
Stop
Call Screening, Stop

Press Answer to interrupt the recording and talk to the caller.

Press Clear to cancel call screening for this call and return to the previous
Call Appearance or the previous screen.

Press
Stop
to stop listening to the message being recorded.
Call screening is not available on the optional Cordless Handset or Cordless
Headset.
Incoming Calls
63
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Auto Answering
This feature applies to Call Appearance mode only.
You can set your Deskset to answer calls automatically, without your having to touch the
phone to answer. When you enable Auto Answer, ANS ON appears at the top of the
Deskset screen if DND ON and FWD ON are not active, since Auto Answer is disabled if
they are on.
12:30PM Thu Feb 25 2010
ANS ON
EXT 249
John Smith
2 New Missed Calls
5 New Messages
Press
or
to mov e highlight, then
press SELECT.
DND
CallFw d
Page
Quick
Dial
More 1/2
To respond to an Auto Answered call:
In Idle mode, all incoming calls ring for the amount of time specified in the Auto Answer
Delay. See “Automatic Answering” on page 181. After the last ring, a two-second
notification screen appears, and you hear a warning tone. Talk after the tone.
12:30PM Thu Feb 25 2010
Graham Bell
232-555-0176 2:51
Call Answered.
Speak after the tone.
Quick
Dial
Transfer
Conf
Park
More 1/3
If the Auto Answer Delay is set to zero, you hear no ring. Instead, the Call
Answered screen appears and you hear the warning tone.
If you do not want the Deskset to automatically answer the call, you can press CANCEL
to send the call to the Call Forward–No Answer target. See “Call Forward All and Call
Forward–No Answer” on page 179.
If there are multiple incoming calls, Auto Answer applies to the first (oldest) incoming
call. Subsequent incoming calls are handled according the Call Forward–No Answer
setting.
Auto Answer does not apply to Ring Group calls. See “Incoming Call Indication” on
page 58.
Incoming Calls
64
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Answering Calls in the Call Queue
This feature applies to Call Appearance mode only.
Your system administrator may have set up your Deskset as a Call Queue Agent. The key
in the bottom right corner will have a Call Queue label. Incoming calls are directed to
your Deskset and all other assigned Call Queue Agents.
Answering Calls from Idle Mode
When your Deskset is idle, incoming Call Queue calls ring at your extension and at all
other idle Call Queue extensions.
To answer a call in the Call Queue:
You can answer these calls as described in “Answering a Call” on page 60.
If no one answers an incoming call from the Call Queue, it rings indefinitely. Call
Forward–No Answer rules (see “Call Forward All and Call Forward–No Answer” on
page 179) do not apply to calls that are directed to Call Queue extensions.
Your system administrator can configure a wrap-up time, which defines a period
during which your Deskset will not ring for another queued call after you
complete a Call Queue call.
Depending on how your system is set up, calls from the Call Queue may ring at
your Deskset while you are on a call that isn’t from the Call Queue.
Incoming Calls
65
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Viewing the Queued Calls List
When all Call Queue Agents are busy, incoming calls are held in the Call Queue. The Call
Queue key LED flashes orange slowly when calls are waiting in the Call Queue. You can
view and answer queued calls from the Queued Calls list. For more information, see
“Accessing the Queued Calls List” on page 97.
Queued Calls
Graham Bell
Charlie Johnson
Mary Williams
Linda Miller
ABC Accountants
Unknow n Caller
Milford Taxi
1/10
232-555-0176
212-555-0154
706-555-0162
317-555-0129
305-555-0134
443-555-0625
732-555-7318
Use
or
to scroll, then press
Retriev e to anser the call.
Retrieve
Incoming Calls
66
3:01
2:58
2:47
2:32
1:44
1:24
0:35
Call
Queue
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Answer a Call with the Cordless Handset
You can also answer calls with the optional SB67040 Cordless
Handset. When the extension receives an incoming call, the
Cordless Handset rings and the incoming call information
appears as shown at right. The screen displays the caller’s
name and number (if available).
Cordless Handset operation is compatible with Call Appearance mode only.
To answer the call, press PHONE.
This section contains the following:
Incoming Calls

“Answering a Call” on page 69

“Multiple Incoming Calls” on page 69.
67
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Incoming Call Indication
Options for an Incoming call:
When there is an incoming call:

The Cordless Handset rings. See “Setting the Cordless Handset Ringer and Voice
Volume” on page 200.

The incoming call screen appears.
12:30p Feb. 23
INCOMING
EXT 249
Graham
Bell
John Smith
232-555-0176
2 Missed Calls
5 New MSGs
IGNORE
FWD-VM

If you are on an active call or live dialing, there is a single, short ring.

When there multiple incoming calls, the most recent incoming call is highlighted.
Press  or  to switch between the calls or press IGNORE . See “Ignoring a
Call” on page 61.
12:30p Feb 23
INCOMING
Mary William s
9-503-555-0194
Charlie Johnson
Graham Bell
232-555-0176
00:12
ON A CALL
IGNORE
FWD-VM
Other actions during incoming calls:

If there is more than one incoming call, each remains in the display until you
press IGNORE while the call is highlighted.

If you are reviewing Voicemail, press IGNORE or FWD-VM to allow message
playback to continue.
If the ringer sound is turned off, the incoming call screen still appears.
Incoming Calls
68
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Answering a Call
When you receive a call while the extension is idle, you can press:

SELECT, PHONE, or SPEAKER to answer the call.

IGNORE to silence the ringer. You can still answer the call.

FWD-VM to forward the call to Voicemail.
Press  Volume  while the Cordless Handset is ringing to decrease or
increase the ringer volume.
Call screening is not available from the Cordless Handset.
When you receive a call during an active call, you can press:

PHONE or SELECT to answer the incoming call. The current call is automatically
put on hold.

IGNORE to silence the ringer. You can still answer the call.

FWD-VM to forward the call to Voicemail.

SPEAKER to switch the current call to and from the speakerphone.
Multiple Incoming Calls
If the Cordless Handset receives more than one call at a time, the calls display in a list
on the screen. The most recent call is added to the bottom of the list and appears as a
two-line name and telephone number. The other pending calls appear in the list as
one-line entries, as shown in Figure 29. This screen remains active until you answer one
of the calls or until all calls end or are forwarded.
12:30p Feb 23
INCOMING
Mary William s
9-503-555-0194
Charlie Johnson
Graham Bell
232-555-0176
00:12
ON A CALL
IGNORE
FWD-VM
Figure 29. Multiple Incoming Calls
Options during multiple incoming calls:
Incoming Calls
 or  to view the incoming calls.

Press

Press SELECT, PHONE, or SPEAKER to answer the highlighted call.

Press IGNORE to silence the ringer of the highlighted call.

Press FWD-VM to forward the highlighted incoming call to Voicemail.

Press  Volume  to decrease or increase the ringer volume.
69
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Unanswered incoming calls are handled according to the Call Forward–No
Answer setting.
The system administrator sets the call-forwarding options. For
more information on this setting, see the Synapse Administrator’s
Guide at www.telephones.att.com/synapseguides.
Incoming Calls
70
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
4
CALL MANAGEMENT
This chapter describes the call management features of the Deskset and optional
SB67040 Cordless Handset. The Deskset and Cordless Handset enable you to put calls
on hold, transfer calls, park calls, and create conference calls.
Call management features and procedures differ depending on whether your system is
in Call Appearance or Line Appearance mode. This chapter describes the differences
between the two modes.
Call Management

“Call Management” on page 72

“Putting a Call on Hold (Call Appearance Mode)” on page 73

“Putting a Call on Hold (Line Appearance Mode)” on page 74

“Transferring a Call” on page 75

“Making a Conference Call” on page 78

“Parking a Call” on page 81

“Call Management Using the Cordless Handset” on page 83

“Call Management Using a Headset” on page 95.
71
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Management
The Deskset Call Management functions begin with the Active Call screen shown in
Figure 30.
.
12:30PM Thu Feb 23
25 2008
2010
ABC Accou... 9-503-555-0194
0:01
Quick
Dial
Transfer
Conf
Park
More 1/3
Figure 30. Active Call Screen (Call Appearance Mode Shown)
Table 18.
Key
Active Call Screen Description
Description
Key
Description
Transfer Call Appearance mode only —
Conf
Begins a conference call.
Call Appearance mode only —
Parks an external call.
DND
Turns Do Not Disturb on or off.
CallFwd Call Appearance mode only —
Page
Pages all extensions.
ParkList Call Appearance mode only —
More
Begins transfer of a call.
Park
Turns Call Forward on or off.
Accesses Park list.
HoldList Line Appearance mode only —
Access the Held Calls list.
Call Management
72
Call Appearance mode only —
Moves to the next set of soft
keys. More 1/3 indicates that
you are on page one of three.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Putting a Call on Hold (Call Appearance Mode)
To hold calls and manage held calls:
1.
When you are on an active call, press HOLD.

The Held Call Appearance icon
appears next to the highlighted call.
12:30PM Thu Feb 25 2010
Graham Bell
232-555-0176
To retriev e held call, press key
next to
icon.
Transfer
2.
Conf
Page
2:51
Quick
Dial
More 1/3

If a call has been on hold for longer than three minutes, the Deskset reminds you
with a brief ring every 30 seconds.

When a call is on hold, you can use the Deskset Menu to access other functions.

When a call is on hold, you can also press any soft key to perform that action.
To take the call off hold, highlight the call and press SELECT, or press the associated
Call Appearance key.
Lifting the corded handset, or pressing SPEAKER or HEADSET, takes you off
hook on an idle line; it does not take the highlighted call off hold.
To do this with the Cordless Handset, see “Managing Held Calls” on page 90.
Call Management
73
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Putting a Call on Hold (Line Appearance Mode)
In Line Appearance mode, all Desksets that share assigned lines can view held calls and
take calls off hold.
To hold calls and manage held calls:
1.
When you are on an active call, press HOLD.
The Held Call icon
2.
Call Management
appears and the Line Appearance LED flashes slowly.

On other Desksets that are assigned that line, the Line Appearance LED flashes
slowly. Someone at any other Deskset assigned that line can press the flashing
Line Appearance key to take the call off hold, making it an active call on their
Deskset.

All Desksets, including those that are not assigned that line, can view and take
your call off hold from the Held Calls list. See “Accessing the Held Calls List” on
page 109.

When you put an Intercom call on hold, only you can take the call off hold.

When a call is on hold, you can use the Deskset Menu to access other functions.

When a call is on hold, you can also press Conf
See “Making a Conference Call” on page 78.
to start a conference call.
To take the call off hold, press the Line Appearance key for that call.
74
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Transferring a Call
This section applies to Call Appearance mode only. To make calls available to
other Desksets when your system is in Line Appearance mode, put a call on hold.
Someone at another Deskset can retrieve the call if that line has been assigned
to their Deskset as described in “Putting a Call on Hold (Line Appearance Mode)”
on page 74. To view and access held calls on all lines, see “Accessing the Held
Calls List” on page 109.
You can transfer an active or a held call to an internal extension or outside number.
The transfer recipient does not have to talk to you before receiving the transferred call.
If you do not talk to the transfer recipient before transferring the call, you are making an
“unsupervised” transfer. If you talk to the transfer recipient before completing the
transfer, you are making a “supervised” transfer.
You can transfer a call to an outside number only if this function has been enabled by
your system administrator. The call transfer function is enabled by default.
You can also transfer a call directly to voicemail by selecting an extension, Group Mailbox
(if available), or your Personal Mailbox.
To transfer calls with the Cordless Handset, see “Transferring” on page 85.
To transfer a call:
1.
Press Transfer from the Active Call screen. The call is automatically put on hold and
the Transfer Setup screen appears.
12:30PM Thu Feb 25 2010
12:30PM Thu Feb 25 2010
Press Transfer
Call extension, retriev e a held call, place Quick
outside call, or transf er to Mailbox.
Dial
Quick
Dial
Transfer
Conf
Park
More 1/3
Active Call
2.
Transfer
ExtList
Mailbox
Transfer Setup
Select a transfer target. You can:

Call Management
...232-555-0176 Aw aiting Transfer
dial an outside number (as shown below) or an extension, or make a call from a
list by pressing ExtList , for example. See “Outgoing Calls” on page 43.
75
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
12:30PM Thu Feb 25 2010
...232-555-0176
Aw aiting Transfer
9-1-232-555
To call, lif t receiv er, or press SPEAKER, Quick
HEADSET, or key next to
icon.
Dial
Transfer
Store

3.
4.
Backspc
Call
Pause
transfer the call directly to voicemail by pressing MBList to select a Personal
or Group Mailbox (if available), or by pressing VMList to select an extension‘s
Personal Mailbox. Go to Step 4.
When the new call is established, you are ready to transfer the first call. You can:

speak to the person to whom you are transferring the call and announce the
transfer.

cancel the Transfer Setup screen on the first call by pressing CANCEL. The call
remains on hold.
To complete the transfer, press
Xfer?
.
12:30PM Thu Feb 25 2010
...232-555-0176
Aw aiting Transfer
9-1-232-555-0154
Press Xfer? to conf irm transf er, or
press CANCEL.
0:32
Quick
Dial
Transfer
Xfer?
A Call Transferred screen appears for two seconds. When the transfer is complete,
the screen returns to Idle mode.
To do this with the Cordless Handset, see “Transferring” on page 85.
Call Management
76
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Transferring a call to a busy extension
If you try to transfer a call to an extension in your office that is on an active call or is
paging, the Extension Status screen reads on a call, as shown in Figure 31.
If the other extension has Do Not Disturb ON, the Extension Status screen reads Busy,
as shown in Figure 31.
Extension with Active Call or Paging
Extension with DND ON
Figure 31. Extension Status Screens
You can press:


Continue to call the other extension. Your incoming call appears on the other
Deskset’s screen, and the other party can answer your call if they wish.
Xfer VM to transfer the waiting party directly to the other extension’s Personal
Mailbox.
Call Management
77
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Making a Conference Call
You can set up a conference call with yourself and two telephone numbers (either
internal, outside, or with both). The pictures below show Call Appearance mode, but the
procedure is the same in Line Appearance mode.
To make a conference call:
1.
Press Conf from an Active Call screen. The call is put on hold and the Conference
Setup screen appears.
12:30PM Thu Feb 25 2010
Graham Bell
12:30PM Thu Feb 25 2010
232-555-0176 2:51
232-555-0176
Waiting to Join
Press Conf
Quick
Dial
Transfer
Conf
Park
Call 2nd number or retreiv e held or
parked call.
More 1/3
Transfer
ExtList
Active Call
2.
ParkList
Waiting to Join Conference
Establish a second call. You can dial the second call normally, or you can select a
held call and take it off hold, or you can start the second call from a list. See
“Accessing Items in Lists” on page 96.
When the second call has been established, the
Join?
soft key appears.
12:30PM Thu Feb 25 2010
232-555-0176
Waiting to Join
9-1-350-555-0159
Press Join? to start conf erence with
this call or press CANCEL.
0:07
Quick
Dial
Transfer
Join?
3.
To join the calls, press
Join?
.
Your extension is now in conference with the other two phone numbers.
Call Management
Quick
Dial
78
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
12:30PM Thu Feb 25 2010
232-555-0176
Conference Call
350-555-0159
Conference Call
Quick
Dial
Transfer
EndConf
Drop
Page
If you hang up while on the conference, the conference ends. If you make or answer
another call, the conference continues without you. You can rejoin by pressing a
corresponding Call Appearance or Line Appearance key.
To do this with the Cordless Handset, see “Making a Conference Call” on page 87.
Putting a Conference on Hold
The pictures below show Call Appearance mode, but the procedure is the same in Line
Appearance mode.
To put a conference on hold:
1.
Press HOLD.
The other callers can continue communicating with each other. The held conference
icon indicates a held conference.
%%&'
Conference Call
350-555-0159
Conference Call
!" #$
Conf
!
(
is unavailable during an active call if you have another conference on
hold.
A conference is automatically put on hold when you:

Press an available Call Appearance or Line Appearance key to start a new call.

Answer an incoming call.
To take a conference call off hold:
1.
Call Management
Press a corresponding Call Appearance or Line Appearance key.
79
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Ending a Conference
To end a conference:
From the Conference screen, you can press:


EndConf to end the conference. Both calls hang up and your Deskset returns to
the Idle screen or the Call Appearance or Line Appearance you were on before
the conference call.
Drop
to end the highlighted call. The other call remains active.
12:30PM Thu Feb 25 2010
232-555-0176
Conference Call
350-555-0159
Conference Call
Quick
Dial
Transfer
EndConf
Call Management
Drop
80
Page
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Parking a Call
This feature applies to Call Appearance mode only.
Parking a call is similar to putting a call on Hold, but any extension on the system can
retrieve a parked call. You can park outside calls only.
To park a call:
1.
Press
2.
Press
key.
 or  to highlight the outside call you want to park.
Park
. If necessary, press a
More
soft key to display the
Park
soft
12:30PM Thu Feb 25 2010
Graham Bell
232-555-0176 2:51
Quick
Dial
Transfer
Conf
Park
More 1/3
A notification screen appears for five seconds, then the Idle screen appears.
Graham Bell
Ext 249
912325550176
John Smith
*.#$
2 Missed
Calls
/$
0 New Messages
-(( !SELECT$
)
*+ (
,
If no one retrieves the parked call within three minutes, your Deskset rings and the
parked call appears. To answer the call, press Answer .
To do this with the Cordless Handset, see “Parking a Call” on page 92.
Call Management
81
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Retrieving a Parked Call
You can retrieve parked calls from any extension in the system.
To retrieve a parked call:
If you know the extension number of the parked call, dial it. You will retrieve the parked
call.
OR
1.
Press the
2.
Press ParkList to display the Parked Calls list.
More
soft key until the ParkList soft key appears.
Parked Calls
1/2
9-232-555-0176
David Carter
Press
or
101
102
to scroll, then press
Retrieve to unpark call.
Retrieve
Quick
Dial
Page
 or  to highlight the desired entry.
3.
Press
4.
Press Retrieve to retrieve the parked call. The Active Call screen appears.
12:30PM Thu Feb 25 2010
Quick
Dial
Transfer
Conf
Park
More 1/3
To do this with the Cordless Handset, see “Parking a Call” on page 92.
Call Management
82
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Management Using the Cordless Handset
Cordless Handset operation is compatible with Call Appearance mode only.
You can also manage calls with the optional SB67040
Cordless Handset using the following functions:
Call Management

“Transferring” on page 85

“Making a Conference Call” on page 87

“Managing Held Calls” on page 90

“Held Call Options” on page 91

“Parking a Call” on page 92

“Using a Corded Headset” on page 94.
83
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Active Call Screens
The Cordless Handset Call Management functions begin with one or more active calls, as
shown in Figure 32.
.
One Active Call
Multiple Active Calls
Figure 32. Active Call Screens
Call Management
84
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Transferring
As with the Deskset, you can transfer an active or held call with the Cordless Handset.
Transferring to an Extension
To transfer an active or held call to an extension:
1.
Press
XFER
. The Cordless Handset displays the Transfer To screen.
Graham Bell
Transfer To:
EXT_#s
2.
CANCEL
Press EXT_#s to display the EXTENSION list.
EXTENSION
1/16
Amy Lee
203
Douglas Lewis
Edgar Williams
Gary Keys
EXIT
 or  to view Extension list entries.
3.
Press
4.
Press SELECT, SPEAKER, or PHONE to select an Extension number as a transfer
destination.
5.
Press
XFER
to complete the transfer.
Graham Bell
Transfer To:
203
Press XFER to
complete
XFER
CANCEL
You can press XFER before the extension picks up (unsupervised
transfer) or after the extension picks up (supervised transfer).
The Transfer action can be canceled by pressing CANCEL . The call remains
on hold.
Call Management
85
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Transferring to an Outside Number
To transfer an active or held call to an outside number:
1.
From either an active or held call, press XFER . An active call is put on hold, and
the Cordless Handset displays the Transfer To screen.
Graham Bell
Transfer To:
EXT_#s
2.
CANCEL
To transfer a call to an outside number, dial the number directly or access the outside
number through the Call Log, Redial list, Directory, or Quick Dial.
For outside phone numbers in Voicemail and CID lists, Synapse dials
whatever digit, if any, that must be dialed first and then dials the number in
the display. Therefore, numbers that need editing (adding a preceding 1 or
a country code, or removing the area code) cannot be dialed from Voicemail.
Press  or  to edit Call Log entries.
3.
To dial the selected number as a transfer destination, press SPEAKER or PHONE.
A screen similar to the one shown below appears.
Graham Bell
Transfer To:
John Stanley
1-232-423-2234
Press XFER to
complete
XFER
4.
Press
XFER
CANCEL
to complete the transfer.
You can press XFER before the extension picks up (unsupervised
transfer) or after the extension picks up (supervised transfer).
Call Management
86
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Making a Conference Call
You can set up a conference call with two other numbers (either internal, outside, or with
both).
To set up a conference with the Cordless Handset:
1.
When you have connected with the first call to be conferenced, press CONF . The
active call is automatically put on hold and the Start Conference screen appears.
Graham Bell
Conference with:
EXT_#s
2.
CANCEL
Establish a second call. The second call can be dialed normally or from one of the
lists. Once the second call has been established, the screen changes to display
JOIN? .
Graham Bell
Conference with:
9-604-555-0129
Press JOIN? to
complete
JOIN?
3.
CANCEL
To join the calls, press JOIN? .
The selected parties are now in conference.
.
12:30p Feb 23
Graham Bell
1:09
Mary Williams
0:03
ON A CALL
DROP
Call Management
87
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Putting a Conference Call on Hold
To put a conference on hold with the Cordless Handset:
1.
Press HOLD or PHONE to put the conference on hold. An ON HOLD screen appears.
If you press PHONE, you hear a dial tone and are in the Live Dial mode.
12:30p Feb 23
Graham Bell
01:09
Mary Williams
00:03
ON HOLD
DROP
UNHOLD
The first and second calls are put on hold but are able to communicate with each
other.
2.
Press UNHOLD to release the call from hold.
Ending a Conference Call
When ending a conference call, you can hang up all the calls together, or hang up one
call at a time.
To end a conference call with the Cordless Handset:
1.
To hang up all calls, press OFF.
OR
To hang up one call:
a.
Press DROP from the conference screen.
12:30p Feb 23
Graham Bell
1:09
Mary Williams
0:03
ON A CALL
DROP
b.
Press
 or  to highlight the call you want to hang up.
r
12:30p Feb 23
DROP CALL
Conference with:
Graham Bell
Mary Williams
CANCEL
Call Management
88
Synapse SB67030/031 Deskset & Accessories User’s Guide
c.
Back to Contents
Press SELECT to hang up the highlighted call from the conference. You return to
an active call mode with the remaining call.
12:30p Feb 23
Mary Williams
9-1-888-722-7702
00:32 ON A CALL
XFER
CONF
If you have held calls, the Cordless Handset returns to Held Calls mode. If
there are no held calls, the Cordless Handset returns to Idle mode.
Call Management
89
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Managing Held Calls
You can put a maximum of five calls on hold.
To put an active call on hold and to retrieve it:

Press HOLD.
The screen changes from ON A CALL to ON HOLD.
12:30p Feb 23
Graham Bell
232-555-0176
03:10
XFER
ON HOLD
UNHOLD

Press

Press UNHOLD to retrieve the held call.
XFER
to transfer the held call to another number.

Press PHONE to start a new call.

Press the dial-pad keys to make a new call while on hold. See “Predialing” on
page 53.
To retrieve a held call when there is more than one call:

Press
 or  to review calls.
NEXT CALL
Graham Bell
232-555-0176
03:00 ON HOLD
XFER

UNHOLD
Press UNHOLD when the call you want to retrieve is displayed. You return to the
active call.
Pressing PHONE or SPEAKER does not release the call from hold. Those
keys start a new call. Pressing SELECT has no effect.
Call Management
90
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Held Call Options
To view Held Call options:
While viewing a held call screen, press OPTIONS to access the Hold options listed below.
12:30p Feb 23
12:30p Feb 23
OPTIONS
Graham Bell
1. Redial
9-800-916-2007
2. Page All
3. Park
4. Parked
03:10
ONCalls
HOLD
OPTIONS
Graham Bell
5. Extension List
232-555-0176
6. Call Log
7. Conference
8. Messages
03:10
ON HOLD
EXIT
EXIT
1. Redial
Accesses the Redial list. See “Accessing the Redial List with the
Cordless Handset” on page 113.
2. Page All
Pages all other extensions. See “Paging with the Cordless
Handset” on page 169.
3. Park
Parks the current held call and adds the call to the Parked Calls
list. See “Parking an Active or Held Call” on page 92.
4. Parked Calls
Accesses the Parked Calls list. See “Parking a Call” on page 92.
5. Extension List Accesses the Extension list. See “Accessing an Extension with the
Cordless Handset” on page 111.
6. Call Log
Accesses the Call Log. See “Accessing the Call Log with the
Cordless Handset” on page 160.
7. Conference
Goes to conference setup and uses the current held call. See
“Making a Conference Call” on page 87.
8. Messages
Retrieves Voicemail. See “Retrieving Personal Voicemail with the
Cordless Handset” on page 147.
Call Management
91
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Parking a Call
Putting a call on hold and parking a call are similar operations. The difference is that a
held call can only be retrieved at the Deskset or Cordless Handset that put the call on
hold, and a parked call can be retrieved at any extension.
Parking an Active or Held Call
To park a call:
1.
Press OPTIONS from an active or held call to display the OPTIONS screen.
2.
Press 3 to park the call.
12:30p Feb. 23
Graham Bell
parked at
parked
at 109
!"$%%
!"
The parked call is given a parked call number and is available at all system extensions.
To page others to let them know about this call, see “Paging with the Cordless Handset”
on page 169.
When a held call is parked, it is removed from the list of held calls.
Retrieving a Parked Call From Any Extension
To retrieve a parked call:
1.
If you know the number of the parked call, press PHONE and dial the parked call
number.
OR
Access the Parked Calls list. From Idle mode, press OPTIONS then 3.
OR
If you are on a call already, press OPTIONS then 4.
The Park List screen appears.
PARK LIST
1/9
9-604-555-0129
David Carter
Graham Bell
1-800-555-0176
Robert Brown
Call Management
92
101
102
103
104
105
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
 or  to highlight a parked call.
2.
Press
3.
Press SELECT, SPEAKER, or PHONE to unpark the selected call and make it an active
call.
Call Management
93
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using a Corded Headset
You can use a corded headset with the Cordless Handset, as shown in Figure 33.
Figure 33. Corded Headset
To use a corded headset with the Cordless Handset:
Call Management

Lift the rubber flap covering the 2.5 mm jack on the left side of the Cordless
Handset and insert an optional corded headset.

While a corded headset is connected, the audio that would normally be handled
by the Handset is handled by the corded headset.

The Cordless Handset returns to normal operation when the corded headset is
disconnected.
94
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Management Using a Headset
You can use a TL7600 Cordless Headset, as shown in Figure 34 or a corded headset with
the Deskset.
Figure 34. TL7600 Cordless Headset
You can register an optional TL7600 Cordless Headset directly to your Synapse
Deskset. There are no wires or cords except for the power cord to the Headset
charger. To learn more about the AT&T TL7600 Cordless Headset, visit our web
site at www.telephones.att.com/smb or call 1 (888) 916-2007. In
Canada, dial 1 (888) 883-2474.
To use a Headset:

From Idle mode or during a call using the corded handset or speakerphone, press
HEADSET.
If you have a headset connected to the jack on the back of the Deskset, then
that headset becomes active.
If you have a AT&T TL7600 Cordless Headset registered to the Deskset, then the
Cordless Headset becomes active.
Call Management

To send audio from the headset to the Deskset speakerphone, press SPEAKER.

To send audio from the headset to the corded handset, lift the handset. If the
handset is already off hook, press HEADSET to send audio to the handset. While
the handset is off hook, you can press HEADSET again to return audio to the
headset.
95
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
5
ACCESSING ITEMS IN LISTS
The Deskset has lists of phone numbers that are used for making calls and for call
management. Some of the lists, like Voicemail, are explained elsewhere in this guide. In
this chapter, you learn how to access an individual item in a list. All instructions start
from the Idle screen.
The Deskset may provide access to the following lists:

Call Queue List — See “Accessing the Queued Calls List” on page 97

Park List — See “Accessing the Park List” on page 98

Voicemail List — See Chapter 7, “Voicemail” on page 126

Directory List — See Chapter 6, “Directory” on page 115

Call Log — See Chapter 8, “Call Log” on page 151

Extension List — See “Accessing the Extension List” on page 102

Quick Dial — See “Accessing the Quick-Dial List” on page 103

Redial List — See “Accessing the Redial List” on page 106

Held Calls List — See “Accessing the Held Calls List” on page 109.
You can also access some of these lists with an optional Cordless Handset. See
“Accessing and Managing Items in Lists with the Cordless Handset” on page 110.
Accessing Items in Lists
96
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Queued Calls List
This feature applies to Call Appearance mode only.
The system administrator can configure the system to forward Incoming Calls to the Call
Queue. The Queued Calls list contains unanswered calls. If the system administrator has
assigned your extension to the Call Queue, queued calls ring at your extension when your
extension becomes idle. You can also view and answer queued calls by accessing the
Queued Calls list.
Your system administrator may have set up your Deskset screen to show the Call Queue
key in the bottom right corner. The Call Queue key LED flashes orange slowly when there
are calls waiting in the Call Queue, as shown in Figure 35.
Figure 35. Call Queue Key
To access the Queued Calls list:
1.
Press the Call Queue key. The Queued Calls list appears.
Queued Calls
Graham Bell
Charlie Johnson
Mary Williams
Linda Miller
ABC Accountants
Unknow n Caller
Milford Taxi
1/10
232-555-0176
212-555-0154
706-555-0162
317-555-0129
305-555-0134
443-555-0625
732-555-7318
Use
or
to scroll, then press
Retriev e to anser the call.
3:01
2:58
2:47
2:32
1:44
1:24
0:35
Call
Queue
Retrieve
The oldest queued call is at the top of the list.
 or  to highlight the desired entry.
2.
Press
3.
Press Retrieve or SELECT to answer the queued call.
You can press CANCEL at any time to exit the Queued Calls list.
Accessing Items in Lists
97
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Park List
This feature applies to Call Appearance mode only.
Use the Parked Calls screen to access parked calls from any extension. See “Parking a
Call” on page 81.
To access an entry in the Park List:
1.
Press
2.
Press ParkList . The Parked Calls list appears.
More
until the ParkList soft key appears.
Parked Calls
1/2
9-232-555-0176
David Carter
Press
or
101
102
to scroll, then press
Retrieve to unpark call.
Retrieve
Quick
Dial
Page
 or  to highlight the desired entry.
3.
Press
4.
Press Retrieve to retrieve the parked call. The Active Call screen appears.
12:30PM Thu Feb 25 2010
Quick
Dial
Transfer
Accessing Items in Lists
Conf
98
Park
More 1/3
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing Voicemail
For more information about Voicemail, see “Voicemail” on page 126.
To access an entry from Voicemail:
1.
From the Idle screen, press MESSAGES.
If necessary, use the dial pad to enter your user password and press SELECT.
Once you have entered your password, you do not have to enter it again
while you are reviewing messages. However, if you exit the Messages
screen or go to another feature, you will need to enter your password to
access the Message list.
The screen that appears depends on your system configuration.
If you do not have Voicemail Distribution enabled or access to a Group Mailbox, the
Messages list appears.
Messages
1/3
Graham Bell
232-555-0176
Private
Mary Williams
Press
f or next or
message.
Play
DelMsg
10:17a
Feb 25
8:05a
Feb 14
f or prev ious
Call
Quick
Dial
More 1/3
If you have enabled Voicemail Distribution (see “Voicemail Distribution” on
page 211), the Leave New Message or Listen screen appears.
Messages
Do you wish to leave a new
message or listen to your
messages?
Press Lv Msg to record a new message
or Listen to rev iew y our messages.
LvMsg
Quick
Dial
Listen

Press Lv Msg to create a message to send to a Voicemail Distribution List. See
“Sending a New Message to a Distribution List” on page 138.

Press Listen to view the Mailbox List (if you have Group Mailboxes), or the
Messages list.
Accessing Items in Lists
99
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
If your system administrator has assigned a Group Mailbox to you, a list of your
Personal Mailbox and Group Mailboxes appears.
Messages
[1 New , 6 Old] Personal
[1 New , 12 Old] Sales
Press
or
to mov e highlight, then
press SELECT.
2.
 or  to highlight the desired Mailbox.
a.
If necessary, press
b.
Press SELECT. The Messages list appears.
Press
Quick
Dial
 or  until you highlight the desired Messages entry.
See “Voicemail” on page 126 for more information about Group Mailboxes.
3.
Press CANCEL to exit the Voicemail list.
To view your Voicemail with the Cordless Handset, see “Accessing Personal Voicemail
with the Cordless Handset” on page 145. Voicemail Distribution and Group Mailboxes are
not supported on the Cordless Handset.
Accessing Items in Lists
100
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
About the Extension List
You can access the Extension list illustrated in Figure 36 from Idle, Live Dialing, Transfer,
and Conference Setup modes.
Extensions
First and last name
(if available)
Amy Lee
Douglas Lew is
Edgar Williams
Gary Keys
John Smith
Karl Anders
Nick Gibson
203
205
211
202
225
204
211
Use
or
to scroll or use dial pad
f or quick search.
LastNme
Highlighted extension
number position/total
number of extensions
1/16
Extension number
Quick
Dial
Call
Switches between first
and last name sort
Press to dial the
selected entry
Figure 36. Extension List Functions
Accessing Items in Lists
101
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Extension List
You can access the Extension List as part of the Directory when the phone is idle. See
“Using the Directory” on page 65. When you go off-hook, you can access the Extension
List using the ExtList soft key that appears.
To access the Extension List:
1.
Call Appearance mode: From the Idle screen, press More 1/2 and then press
ExtList .
Line Appearance mode: From the Idle screen, press ExtList .
OR
When dialing live (off hook), press ExtList .
The Extensions list appears.
Extensions
Amy Lee
Douglas Lew is
Edgar Williams
Gary Keys
John Smith
Karl Anders
Nick Gibson
1/16
203
205
211
202
225
204
211
Use
or
to scroll or use dial pad
f or quick search.
LastNme
2.
Press
Quick
Dial
Call
 or  until you highlight the desired entry.
OR
Use the dial pad to jump to the first name that begins with the first letter of the key
that you press.
3.
Press
to call the highlighted extension.
Call
You can also access the Extension list from the following:

Transfer — Call Appearance mode only. See “Transferring a Call”
on page 75.

Conference Setup — See “Making a Conference Call” on page 78.
To do this with the Cordless Handset, see “About the Cordless Handset Extension List”
on page 111.
Accessing Items in Lists
102
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Quick-Dial List
The Quick-Dial list provides up to six entries for frequently called numbers and is
available in Call Appearance mode and Line Appearance mode.
To access and dial Quick-Dial numbers:
1.
Press the button to the right of
.
12:30PM Thu Feb 25 2010
EXT 249
John Smith
2 New Missed Calls
5 New Messages
Press
or
to mov e highlight, then
press SELECT.
DND
CallFw d
Page
Quick
Dial
More 1/2
Quick-Dial labels appear.
12:30PM Thu Feb 25 2010
Enrico
John Smith
Doug
2 New Missed Calls
0 New Messages
Press key next to name to call
the quick dial number.
Edit List
2.
Kate
EXT 249
<Em pty>
Titan
<Em pty>
Back
Press a Quick-Dial button to the right of a label to dial that number.
To do this with the Cordless Handset, see “Accessing the Quick-Dial List with the Cordless
Handset” on page 112.
Editing Quick Dial Entries
After you access a Quick-Dial entry, you can add and edit Quick-Dial entries using the
Deskset or the WebUI. To edit entries using the WebUI, see “Quick-Dial Keys” on
page 210.
To edit Quick Dial from the Deskset:
1.
Press the key to the right of
2.
Press Edit List to add or edit a Quick-Dial entry. The Quick-Dial edit screen appears.
Accessing Items in Lists
to display the Quick-Dial list.
103
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
12:30PM Thu Feb 25 2010
Kate
Enrico
Pick a Quick Dial
to Add or Edit
Doug
<Em pty>
Titan
<Em pty>
Press key next to quick dial
entry to edit or add.
3.
Press the key to the right of the entry you want to edit.
4.
Enter the desired name and number. Press Backspc to erase the highlighted
character if there is one, or else the character before the cursor.
12:30PM Thu Feb 25 2010
Name: Kate
Number: 9-1-555-0143
Kate
Fill out Name and Number f ields
using dialing key s.
Save
a.
Enter the name.
b.
Press
Backspc
Pause
 and enter the number.
Enter the digit 9 or whatever digit, if any, that must be dialed for outside calls
before the phone number to dial an outside number. To include a pause in the
number, press Pause .
5.
Press
Accessing Items in Lists
Save
to store the number. The Quick-Dial list appears.
104
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
About the Redial List
The last 20 phone numbers that you dialed are recorded in the Redial list, as shown in
Figure 37.
Name and number
displayed 
(if available)
Redial
1/12
Mary William s
9-1-888-722-7702
8:55a
May 23
Wanda Peters
Unknow n Caller
9-1-533-555-0124
Charlie Johnson
9-1-788-555-0139
8:23a
May 22
May 22
May 20
May 20
To call, press SELECT or Call.
Quick
Dial
Store
Delete
Call
Current Redial
entry number and
the total number
of stored entries
Time and date
of highlighted
call entry
More 1/2
Figure 37. Redial List
Table 19.
Key
Redial List Function
Description
Key
Description
Stores number in Personal
list.
Delete
Deletes an entry.
Details
Shows more details for a
particular entry.
DelAll
Deletes all entries.
Call
Dials the selected entry.
More
Moves to the next set of soft
keys. If this key appears, there
are more than four soft keys
available. More 1/2 indicates
that you are on page one of two.
Store
Accessing Items in Lists
105
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Redial List
To access a Redial entry:
1.
Press REDIAL to display the Redial List, as shown in Figure 37.
2.
Press
3.
Press:


 or  until you highlight the desired entry.
Call
to redial the number.
More 1/2 , then Details to display details about the highlighted entry.
Redial Details
1/12
Mary William s
9-1-888-722-7702
8:55a
Sun, May 23, 2010
To call, press SELECT or Call.
Store

Delete
Quick
Dial
Call
Store to store the caller’s number. The Personal Entry screen appears with
the First Name and number filled in.
Personal Entry
First Name: Mary Williams
Last Name:
Phone #: 9-1-888-722-7702
Use dial pad to enter letters.
Save
Quick
Dial
Backspc

If necessary, edit the name and number. Press  to move the cursor to the
Last Name and Phone # entries.

Press
Save
to save the entry.
The system does not check for duplicate entries.
4.
Press CANCEL to exit the Redial list.
To do this with the Cordless Handset, see “Accessing the Redial List with the Cordless
Handset” on page 113.
Accessing Items in Lists
106
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deleting Redial Entries
You can delete a single Redial entry from the Redial list or all Redial entries. Ensure the
entry you wish to delete is highlighted.
To delete a single entry:
1.
Press REDIAL to access the Redial list.
2.
Press
3.
Press Delete .
4.
Press CANCEL to exit the Redial list.
 or  until you highlight the desired entry.
To do this with the Cordless Handset, see “To delete entries from the Redial list:” on
page 113.
To delete all Redial entries:
1.
Press REDIAL to access the Redial list.
2.
Press More 1/2 to display the DelAll soft key.
3.
Press DelAll . A Confirmation screen appears.
Redial
Are you sure you want to
delete all Redial entries?
Press Y es to delete all entries. Press No
to cancel.
Yes
No
4.
Press
5.
Press CANCEL to exit the Redial list.
Accessing Items in Lists
Yes
to confirm deletion.
107
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Searching the Directory or Extension Lists Using the Dial Pad
Use the dial pad to view the first entry that starts with any letter.
To search for a list entry on the Deskset:
1.
Select a list to search, such as the Directory.
Directory
1/48
ABC Accountants
9-503-555-0194
Amy Lee
Angela Martin
Davis Caterer
Charlie Johnson
David Carter
Personal
203
9-1-732-555-7318
9-1-317-555-0129
9-1-888-883-2445
9-1-443-555-0625
Use
or
to scroll or use dial pad
f or quick search.
New
2.
LastNme
Call
Quick
Dial
More 1/3
Press the dial-pad keys to cause the Deskset to search for an exact match or the
closest match. For example:

If you press 4 once, the Deskset searches for names beginning with G.

If you press 4 twice, the Deskset searches for names beginning with H.
See “Deskset Dial-Pad Entry” on page 23 for information on entering other
individual letters. This searching function uses only the uppercase letters.
When an exact match is found, the entry is highlighted.
Directory
13/48
Graham Bell
800-916-2007
Heather Phillips
Ian Stevens
John Lee
John Smith
Karl Anders
Personal
9-1-120-555-0139
9-1-987-555-0147
9-1-212-555-0142
249
210
Use
or
to scroll or use dial pad
f or quick search.
Quick
Dial
Call
Call
New/astNm*
More 1/
If you enter a letter and the Deskset cannot find an exact match, the entry with the
next closest alphabetical match is highlighted.
Accessing Items in Lists
108
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Held Calls List
This feature applies to Line Appearance mode only.
When you or anyone else in your office puts an external call on hold, the call is displayed
in the Held Calls List. From the Held Calls List, you can view and retrieve any held call in
the system.
Your Deskset Line Appearance LEDs also show which lines have held calls on them, but
only for the lines assigned to that Deskset. All Desksets in the system may not have the
same lines assigned to them. For example, your department may have lines 1 to 4
assigned to your Desksets. Another department in your company may have lines 5 to 8
assigned to their Desksets. Using the Held Calls List at your Deskset, you can access calls
being held on lines 1 to 8.
To view and retrieve calls from the Held Calls List:
1.
Press HoldList .
The Calls on Hold screen appears.
 or  to highlight the desired call.
2.
Press
3.
Press SELECT to retrieve the call.
The call becomes active on your Intercom line. Any previous active call on your
Deskset goes on hold.
If you put a Line Appearance call on hold then retrieve the same call from
the Held Calls List, you will only be able manage the call on the Intercom
line.
Accessing Items in Lists
109
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing and Managing Items in Lists with the Cordless
Handset
You can also access the phone number lists with the optional
SB67040 Cordless Handset.
Cordless Handset operation is compatible with Call Appearance mode only.
All instructions start from the Idle screen.
The Cordless Handset provides access to the following lists:

Extension List — See “About the Cordless Handset Extension List” on page 111

Quick-Dial List — See “Accessing the Quick-Dial List with the Cordless Handset”
on page 112

Redial List — See “Accessing the Redial List with the Cordless Handset” on
page 113

Directory List — See “Accessing the Directory with the Cordless Handset” on
page 124

Voicemail List — See “Accessing Personal Voicemail with the Cordless Handset”
on page 145

Call Log — See “Using the Call Log with the Cordless Handset” on page 161.
Accessing Items in Lists
110
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
About the Cordless Handset Extension List
You can access the Extension list illustrated in Figure 38 from Idle, Live Dialing, Transfer,
and Conference Setup modes.
EXTENSION
1/16
Amy Lee
First and Last Name
(if available) and
Extension number
Highlighted extension
number position/total
number of extensions
203
Douglas Lewis
Edgar Williams
Gary Keys
EXIT
Press to exit the
Extension list
Figure 38. Extension List Functions
Accessing an Extension with the Cordless Handset
The following steps display the EXTENSION screen shown in Figure 38.
To access an extension:
1.
From the Idle screen, press OPTIONS and then press 4.
You can also access the EXTENSION screen from the following:
2.
Press

Transfer — See “Transferring” on page 85.

Conference Setup — See “Making a Conference Call” on page 87.
 or  until you highlight the desired entry.
You can use the dial pad for a quick search when viewing the Extension list.
3.
Press SELECT or PHONE to dial the highlighted number. If you are accessing the
Extension list from Idle mode, pressing SPEAKER also dials the selected number.
4.
Press
Accessing Items in Lists
EXIT
to return to the previous screen.
111
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Quick-Dial List with the Cordless Handset
The Quick-Dial list provides up to six entries for frequently called numbers. The Quick-Dial
entries are not associated with the Directory.
To access and dial Quick-Dial entries:
1.
Press and hold
MUTE/QUICK
for at least two seconds.
The Quick-Dial entries appear.
QUICK
1/6
1 -- Kate
2 -- Enrico
3 -- Doug
4 -- <Empty>
5 -- Titan
6 -- <Empty>
EXIT
2.
Press
 or  to highlight the entry to call.
OR
To dial a number immediately, press the number next to the name.
3.
Press SELECT, PHONE, or SPEAKER to dial the selected entry.
The screen displays the number, you hear a dial tone, and the number is
automatically dialed.
4.
If you choose not to dial a number, press
Accessing Items in Lists
112
EXIT
to return to the previous mode.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Redial List with the Cordless Handset
The last 20 phone numbers that you dialed are recorded in the Redial list.
To access and dial a Redial entry:
1.
From the Idle screen, press OPTIONS. The menu appears.
12:30p Feb 23
OPTIONS
EXT 249
1. Redial
John Smith
2. Page All
3. Parked Calls
2 Missed
Calls
4.
Extension
List
5 New MSGs
EXIT
CID
Similar menus appear when you press OPTIONS during an active or held
call.
2.
Press 1 to display the REDIAL screen.
REDIAL
1/13
Mary Williams
9-1-888-722-7702
May 23
8:55a
Wanda Peters 8:23a
Graham Bell May 22
3.
 or  to view Redial entries.

Press

Press SELECT or PHONE to dial out the highlighted number in the Redial list. If
you are accessing the Redial list from Idle mode, pressing SPEAKER also dials
the selected number.
Press
EXIT
to return to the previous mode.
To delete entries from the Redial list:
1.
From the Idle screen, press OPTIONS.
2.
Press 1 to display the REDIAL screen.
REDIAL
1/13
Mary Williams
9-1-888-722-7702
May 23
8:55a
Wanda Peters 8:23a
Graham Bell May 22
Accessing Items in Lists
113
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
 or  to view Redial entries.
3.
Press
4.
Press DELETE to delete the selected entry.
OR
To delete all entries, press OPTIONS. The Redial Options menu appears.

Press 1 or SELECT to display the Delete All Confirmation screen.
REDIAL
OPTIONS
1/13
Mary Williams
1. Delete All
9-1-888-722-7702
May 23
8:55a
Wanda Peters 8:23a
Unknown Ca... May 22
EXIT
5.

Press
YES
to delete all Redial entries.

Press
NO
to return to the REDIAL screen.
Press
EXIT
to return to the previous mode.
Searching the Directory or Extension Lists Using the Dial Pad
Use the dial pad to get to the first entry that starts with any letter.
To search for a list entry on the optional Cordless Handset:
1.
Select a list to search, such as the Directory.
2.
Pressing a dial-pad key causes a letter to display in the center of the Handset screen.
The Handset searches for an exact match or the closest match. For example:

If you press 4 once, the Handset searches for names beginning with G.

If you press 4 twice, the Handset searches for names beginning with H. See
“Dial-Pad Entry” on page 39 for information on entering other individual letters.
When an exact match is found, the highlight moves to that entry.
DIR
1/48
Graham Bell
9-212-555-0154
Heather Phillips
Ian Stevens
John Lee
If you enter a letter and the Handset cannot find an exact match, the highlight moves
to the entry with the next closest alphabetical match.
Accessing Items in Lists
114
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
6
DIRECTORY
The Synapse system provides three Directory lists. By default, the system displays entries
from all three lists when you press DIRECTORY (or you press DIR on the optional
SB67040 Cordless Handset). See “Viewing Directory Entries” on page 117 to learn how
you can limit this display to one of the three lists.
Directory

Personal — You can add, edit, and delete up to 50 entries in this Personal
directory from the Deskset or the WebUI (referred to as “Extension Directory” on
the WebUI). These entries are available only at your extension.

System — This public directory is created and maintained by the system
administrator. You can view and sort this directory, but you cannot modify it.

Extension — This is a list of all extensions in the system. It contains the Display
Names that the administrator entered and the extension number of each
Deskset. You can view and sort this directory, but you cannot modify it.

“Using the Directory” on page 116

“Viewing Directory Entries” on page 117

“Creating a New Personal List Entry” on page 119

“Editing a Personal List Entry” on page 120

“Storing Directory Entries from the Call Log or Redial List” on page 121

“Sorting Directory Entries” on page 123

“Accessing the Directory with the Cordless Handset” on page 124.
115
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using the Directory
Access the Directory by pressing DIRECTORY to display the screen shown in Figure 39.
Directory
Full name and
number displayed
in highlight bar
1/48
ABC Accountants
9-503-555-0194
Amy Lee
Angela Martin
Davis Caterer
Charlie Johnson
David Carter
Personal
203
9-1-732-555-7318
9-1-317-555-0129
9-1-888-883-2445
9-1-443-555-0625
Use
or
to scroll or use dial pad
f or quick search.
New
LastNme
Call
Position in list/
number of items
in list
Entry classification
(Personal, System,
or Extension)
Quick
Dial
More 1/3
Figure 39. Directory Screen Description
Table 20.
Key
New
Directory
Directory Screen Description
Description
Key
Creates a new entry in the
Personal list.
FirstNme Switches between first and
LastNme
Description
last name sort in Directory
and Extension list.
Edit
Allows you to change
previously entered
information.
Delete
Deletes the highlighted entry.
Details
Displays entry details.
More
Moves to the next set of soft
keys. If this key appears, there
are more than eight soft keys
available. More 1/3 indicates
that you are on page one of
three.
Call
Dials the selected entry.
List
Opens the Directory List
Options menu.
116
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Viewing Directory Entries
You can view all Directory entries in one list, or you can view only the Personal list,
System list, or Extension list. Within a list, you can press a dial-pad key to see the first
name that starts with the first letter on that key. If there is no match, the set displays the
next entry in the alphabetical list.
To view and call Directory entries:
1.
Press DIRECTORY. The Directory list appears.
Directory
1/48
ABC Accountants
9-503-555-0194
Amy Lee
Angela Martin
Davis Caterer
Charlie Johnson
David Carter
Personal
203
9-1-732-555-7318
9-1-317-555-0129
9-1-888-883-2445
9-1-443-555-0625
Use
or
to scroll or use dial pad
f or quick search.
New
LastNme
Call
Quick
Dial
More 1/3
 or  to highlight the desired entry.
2.
Press
3.
If necessary, press More 1/3 until Details appears, then press Details to see names
and numbers that are too long to be displayed on the Directory screen.
Directory
1/48
ABC Accountants
9-503-555-0194
[Personal]
To call, press SELECT or Call.
Edit
4.
Directory
Press
Call
Delete
Quick
Dial
Call
to dial the displayed phone number.
117
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To change Directory settings:
1.
From the Directory list, press More 1/3 to display the second set of Directory soft
keys.
Directory
1/48
ABC Accountants
9-503-555-0194
Amy Lee
Angela Martin
Davis Caterer
Charlie Johnson
David Carter
Personal
203
9-1-732-555-7318
9-1-317-555-0129
9-1-888-883-2445
9-1-443-555-0625
Use
or
to scroll or use dial pad
f or quick search.
Edit
If the Directory is empty,
2.
Press
List
Delete
List
Quick
Dial
More 2/3
and Delete do not appear.
Edit
. The Directory List appears.
Directory List
List:
[Set]
1. All
2. Personal list
3. System list
4. Extension list
Use
or
to scroll then press
SELECT or press 1 - 4.
Quick
Dial
Set?
3.
Press
 or  to highlight the desired list, and press SELECT.
The selected list appears.
Directory
to display the Directory List screen again.
4.
Press
5.
To change the default list, press
Set? .
6.
Press CANCEL to return to the Directory.
List
 or  to highlight the desired list, then press
118
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Creating a New Personal List Entry
You can add up to 50 personal entries to the Directory. These personal entries are only
visible at your extension.
To create a new Personal list entry:
1.
Press DIRECTORY to display the Directory.
Directory
1/48
ABC Accountants
9-503-555-0194
Amy Lee
Angela Martin
Davis Caterer
Charlie Johnson
David Carter
Personal
203
9-1-732-555-7318
9-1-317-555-0129
9-1-888-883-2445
9-1-443-555-0625
Use
or
to scroll or use dial pad
f or quick search.
New
Call
More 1/3
2.
Press New to display the Personal Entry screen with the cursor positioned in
the First Name field.
3.
Edit the First Name, Last Name, and Phone # fields using the dial pad. See
“Deskset Dial-Pad Entry” on page 23. The name text fields are limited to 20
characters each and the number field is limited to 32 digits.
4.
When editing the entry, you have the following options:
5.
Directory
LastNme
Quick
Dial

Press
 or  to move the cursor.

Press
 or  to move to the previous or next field.

Press Backspc to erase the highlighted character if there is one, or else the
character before the cursor.

Press Pause to insert a two-second pause into the phone number. The pause
appears as a P in the field and is counted as a digit.

For outside phone numbers, enter a 9, or whatever digit, if any, that must be
dialed first to indicate this is an outside call.
Press
Save
. The Directory appears.
119
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Editing a Personal List Entry
You can edit any Personal list entry while viewing the Directory.
To edit a Personal list entry:
1.
Press DIRECTORY to display the Directory.
2.
Press
3.
Press More 1/3 and
 or  to highlight a Personal entry.
Edit
. The Personal Entry edit screen appears.
Personal Entry
First Name: Graham
Last Name: Bell
Phone #: 9-1- 232-555-0176
Use dial pad to enter letters.
Save
Backspc
Quick
Dial
Pause
The Edit key is not available when a System or Extension entry is
highlighted in the Directory list.
4.
Edit the First Name, Last Name, and Phone # fields using the dial pad. See
“Deskset Dial-Pad Entry” on page 23. The name text fields are limited to 20
characters each and the number field is limited to 32 digits.
5.
When editing the entry, you have the following options:


6.
Directory
 or  to move the cursor.
Press  or  to move to the previous or next field.
Press

Press Backspc to erase the highlighted character if there is one, or else the
character before the cursor.

Press Pause to insert a two-second pause into the phone number. The pause
appears as a P in the field and is counted as a digit.

For outside phone numbers, enter a 9, or whatever digit, if any, that must be
dialed first to indicate this is an outside call.
Press
Save
. The Directory appears.
120
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Storing Directory Entries from the Call Log or Redial List
To store a Call Log or Redial entry into your Personal list:
1.
Press CALL LOG or REDIAL to access either list.
2.
Press
3.
Press
 or  until you highlight the desired entry.
Store
to store the entry in your Personal list. (Press More 1/3 to display
on the Call Log screen.) The Personal Entry screen appears.
Store
Personal Entry
First Name: Mary Williams
Last Name:
Number: 9-1-888-722-7702
Use dial pad to enter numbers.
Save
Backspc
Quick
Dial
Pause
The Deskset automatically fills in the name and number, if available.
4.

If necessary, edit the name and number. Press  to move the cursor to the Last
Name: and Number: entries.

Press Backspc to erase the highlighted character if there is one, or else the
character before the cursor.

Press Pause to insert a two-second pause into the phone number. The pause
appears as a P in the field and is counted as a digit.

For outside phone numbers, enter a 9, or whatever digit, if any, that must be
dialed first to indicate this is an outside call.
Press
Save
to save the entry.
The system does not check for duplicate entries.
Directory
121
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deleting a Personal List Entry
You can delete any one of your personal list entries while viewing the Directory.
To delete a Personal list entry:
1.
Press DIRECTORY to display the Directory.
2.
Press
3.
Press More 1/3 to display the Delete soft key.
4.
Press Delete . The confirmation screen appears.
 or  to highlight the entry to be deleted.
Directory
Are you sure you want to delete
this entry?
Press
Yes to delete or No to cancel.
Yes
5.
To confirm the deletion, press
No
Yes
.
The Delete key is not available when a System or Extension entry is
highlighted in the Directory.
Directory
122
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Sorting Directory Entries
The Directory entries are sorted by first or last names. When you use the dial pad to
search, the system searches for the names in the sort order.
To sort Directory entries:
1.
Press DIRECTORY to display the Directory.
2.
To sort the entries by last name, press LastNme .
To sort the entries by first name, press FirstNme .
The Directory stays in the chosen sort order until you change it.
Directory
123
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Directory with the Cordless Handset
You can also access the Directory with the optional SB67040 Cordless Handset.
Cordless Handset operation is compatible with Call Appearance mode only.
All instructions in this section start from the Idle screen.
To access a Directory entry:
1.
Press DIR. The Directory screen appears.
DIR
1/48
ABC Account...
9-503-555-0194
Amy Lee
Angela Martin
Barry Crick
LIST
2.
Press
EXIT
 or  to scroll to the desired entry.
OR
Press a dial-pad key, as shown in “Dial-Pad Entry” on page 39, to reach the first name
in the Directory whose first letter matches or is next in the Directory after that letter.
Then press  or  to scroll to the desired entry.
3.
Press SELECT or PHONE to dial the highlighted Directory entry. If you are accessing
the Directory from Idle mode, pressing SPEAKER also dials the selected number.
4.
Press
EXIT
to return to the previous screen.
To select the Directory list you see:
The Cordless Handset displays All lists (the combination of your Personal list, the
System list, and the Extension list) when you press DIR. However, you can temporarily
view and select from a specific list.
1.
Press DIR to access the Directory.
2.
Press
LIST
. The Options menu appears.
DIR
1/48
OPTIONS
ABC Account...
1. All
9-503-555-0194
2. Personal
Amy
Lee list
3. System
list
Angela
Martin
4. Extension list
Barry Crick
EXIT
Directory
124
Synapse SB67030/031 Deskset & Accessories User’s Guide
3.
Back to Contents
Press 1 through 4 to select the desired list.
OR
Press
 or  to highlight the desired list, then press SELECT.
You cannot sort the Directory from the Cordless Handset. The Cordless
Handset uses whatever sort order is set on the Deskset. See “Sorting
Directory Entries” on page 123.
4.
Directory
Press
EXIT
to return to the previous screen.
125
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
7
VOICEMAIL
Your Synapse system records and saves incoming Voicemail messages. You can play,
delete, or forward those messages to one or many other extensions. The MESSAGE
WAITING LED, shown in Figure 40 on page 127, lights up when there is at least one new
message.
Each message can be up to 2 minutes long. The Personal Mailbox at your Deskset has 30
minutes of recording time.
Your system administrator may give you access to one or more Group Mailboxes. Group
Mailboxes allow more than one person access to Voicemail messages.
You can also record a message and send it to a Voicemail distribution group that you
have created. See “Voicemail Distribution” on page 211.
The following sections describe how to listen to and manage voicemail on your Deskset:
Voicemail

“Voicemail Overview” on page 127

“Accessing Your Messages” on page 131

“Sending a New Message to a Distribution List” on page 138

“Accessing Your Voicemail Remotely” on page 142

“Accessing Personal Voicemail with the Cordless Handset” on page 145.
126
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Voicemail Overview
When there is at least one new message, the MESSAGE WAITING LED lights up, as shown
in Figure 40.
MESSAGE
WAITING LED
Figure 40. Message Waiting LED
To access your messages, see “Accessing Your Messages” on page 131. Messages appear
in a list as shown in Figure 41. Pressing  or  highlights messages in the list. Pressing
 or  displays options for dialing the number.
5
1
4
2
3
Figure 41. Messages List
1. Name and number displayed
Voicemail
2. Arrows
Indicate dialing options available.
3. Exclamation mark (!)
Indicates a new message.
4. Time and date when
message was recorded
Both are shown for highlighted messages. Only the
time appears for unhighlighted messages received
on the day they are viewed, and only the date
appears for unhighlighted older messages.
5. Message Counter
Moves the cursor up/down/left/right on the display.
127
Synapse SB67030/031 Deskset & Accessories User’s Guide
Table 21.
Key
Messages List Soft Key Description
Description
Key
Description
Plays message.
DelMsg
Deletes highlighted Voicemail
message from Message list.
FwdMsg
Initiates Message Forward
function.
DelAll
Deletes all messages.
MrkNew
Marks an old message as
new.
ClerNew
Call
Dials the selected entry.
More
Play
PlayAll
Voicemail
Back to Contents
Plays all messages.
128
Marks all messages as old.
Moves to the next set of soft keys.
If this key appears, there are more
than eight soft keys available.
More 1/3 indicates that you are
on page one of three.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Group Mailbox Overview
Group Mailboxes provide general delivery of Voicemail messages to a group within an
organization. Group Mailboxes are different from your Personal Mailbox in the following
ways:

Messages in Group Mailboxes are not stored in your Deskset. Even if your
Personal Mailbox is full, there may be space available in some of your Group
Mailboxes.

The optional Cordless Handset does not support the Group Mailbox feature. The
“New Messages” notification on the Handset displays only the new message
count from the Personal Mailbox. Group Mailbox subscribers with a Cordless
Handset may notice that the New Message counts on the Deskset and Cordless
Handset do not match.
If your system administrator has given you access to a Group Mailbox, the
# New Messages count on the Idle screen includes your new private messages and
new messages in any Group Mailboxes to which you are assigned.
If you select # New Messages, or press MESSAGES and have not enabled Voicemail
distribution, a list of mailboxes appears, as shown in Figure 42.
Messages
[1 New , 6 Old] Personal
[1 New , 12 Old] Sales
Press
or
to mov e highlight, then
press SELECT.
Quick
Dial
Figure 42. Group Mailbox List
If you press MESSAGES and have enabled Voicemail distribution, you will see a screen
that allows you to press Listen to see the list of mailboxes.
Messages
Do you wish to leave a new
message or listen to your
messages?
Press Lv Msg to record a new message
or Listen to rev iew y our messages.
LvMsg
Quick
Dial
Listen
Figure 43. Leave New Message or Listen Screen
From the Mailbox list screen, you can access your personal Voicemail and messages
stored in Group Mailboxes, such as the sales department shown in Figure 42. Your
Personal Mailbox is always at the top of the list of mailboxes.
Voicemail
129
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Select a mailbox to access the messages stored in that mailbox.
The list of messages in that mailbox appears. When you access a Group Mailbox, the
name of the Group Mailbox appears at the top of the screen.
Additionally, the following conditions apply when you access a Group Mailbox:

When a mailbox is nearly full, [<5 Min] appears, and when it is full, [FULL]
appears next to that Group Mailbox as shown in Figure 44. Delete messages to
make more room.
Messages
[1 New , 6 Old] Personal
[FULL] Sales
[<5 Min] Support
Press
or
to mov e highlight, then
press SELECT.
Quick
Dial
Figure 44. Full Group Mailboxes
Voicemail

After someone listens to a message, the [NEW] indicator for that message is
removed from the screens of all participants of that group.

If someone else is listening to a message when you delete it, the message is not
deleted until the listener exits the Voicemail session.

Message playback is not interrupted if you receive a call while playing Group
Mailbox Voicemail. The incoming call appears on the Deskset screen
accompanied by a call-waiting tone. (There is no call-waiting tone in Line
Appearance mode.)
130
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing Your Messages
Access to your messages is different depending on whether or not you have access to
any Group Mailboxes, and whether you have enabled Voicemail distribution. If you do not
have access to a Group Mailbox, and you have not enabled Voicemail distribution, you
can access just your new messages by selecting # New Messages on the Idle screen.
A list of your new messages appears. You can also access all messages (old and new) by
pressing MESSAGES. A list of all messages appears.
To access an entry from Voicemail:
1.
From the Idle screen, press MESSAGES. If necessary, use the dial pad to enter your
user password and press SELECT.
Once you have entered your password, you do not have to enter it again
while you are reviewing messages. However, if you exit the Messages
screen, you will need to enter your password to access the Message list.
The screen that appears depends on your system configuration.
If you do not have Voicemail Distribution enabled or access to a Group Mailbox, the
Messages list appears.
“New Messages”
appears when you select 
# New Messages from
the Idle screen.
Messages
1/3
Graham Bell
232-555-0176
Private
Mary Williams
Press
f or next or
message.
Play
DelMsg
10:17a
Feb 25
8:05a
Feb 14
f or prev ious
Call
Quick
Dial
More 1/3
If you have enabled Voicemail Distribution (see “Voicemail Distribution” on
page 211), the Leave New Message or Listen screen appears.
Messages
Do you wish to leave a new
message or listen to your
messages?
Press Lv Msg to record a new message
or Listen to rev iew y our messages.
LvMsg
Voicemail
Quick
Dial
Listen

Press LvMsg to create a message to send to a Voicemail Distribution List. See
“Sending a New Message to a Distribution List” on page 138.

Press Listen to view the Mailbox List (if you have Group Mailboxes), or the
Messages list.
131
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
If your system administrator has assigned a Group Mailbox to you, a list of your
Personal Mailbox and Group Mailboxes appears.
Messages
[1 New , 6 Old] Personal
[1 New , 12 Old] Sales
Press
or
to mov e highlight, then
press SELECT.
Quick
Dial
 or  to highlight the desired Mailbox.
a.
If necessary, press
b.
Press SELECT. The Messages list appears.
 or  until you highlight the desired Messages entry.
2.
Press
3.
Press CANCEL to exit the Voicemail list.
To view your Voicemail with the Cordless Handset, see “Accessing Personal Voicemail
with the Cordless Handset” on page 145. Voicemail Distribution and Group Mailboxes are
not supported on the Cordless Handset.
Message Playback
You can play either a single message or all of the Voicemail messages in a Mailbox.
To play new messages:
1.
On the Idle screen, select # New Messages. The New Messages list appears.
New Messages
1/2
Graham Bell
232-555-0176
10:17a
Feb 23
Private
8:05a
Press
f or next or
message.
Play
2.
Press
DelMsg
f or prev ious
Call
Quick
Dial
More 1/3
 or  to highlight the desired message, then press
Play
.
OR
Press More 1/3 , then press PlayAll . All messages begin to play, starting with the
oldest. There is a short beep between messages.
NEW appears on messages that are being played for the first time.
Voicemail
132
Synapse SB67030/031 Deskset & Accessories User’s Guide
Messages
Back to Contents
1/3
Graham Bell
232-555-0176
NEW
10:17a
Duration: 0:24
Tim e Rem aining: 0:14
Press
f or next or
message.
Pause
f or prev ious
Delete
Jump
Quick
Dial
Jump_
During message playback, you can pick up the handset to listen to messages
privately, or press:



Pause to pause message playback.
Delete to delete the message. If there are more messages, the next message
is highlighted.
 Jump or Jump  to skip back or forward by 8 seconds.

 or  to skip to the previous or next message.

CANCEL to cancel playback and leave the highlight on the last played message.
To do this with the Cordless Handset, see “Retrieving Personal Voicemail with the
Cordless Handset” on page 147.
To play old and new messages:
1.
Press MESSAGES to view the entire Messages list, as described in “Accessing Your
Messages” on page 131. The list is sorted with the newest messages at the top of
the list.
2.
To play a specific message only, press
then press Play .
 or  to highlight the desired message,
OR
To play all messages, press More 1/3 and then press PlayAll .
The Message Playback screen appears.
Messages
1/3
Graham Bell
232-555-0176
NEW
10:17a
Duration: 0:24
Press
f or next or
message.
Pause
Tim e Rem aining: 0:14
f or prev ious
Delete
Jump
Quick
Dial
Jump_
During message playback, you can pick up the handset to listen to messages
privately, or press:

Voicemail
Pause to pause message playback.
133
Synapse SB67030/031 Deskset & Accessories User’s Guide


Voicemail
Back to Contents
Delete to delete the message. If there are more messages, the next message
is selected.
 Jump or Jump  to skip back or forward by 8 seconds.

 or  to skip to the previous or next message.

CANCEL to cancel playback and leave the highlight on the last played message.
134
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Forwarding a Message
You can forward a message to an extension or extensions, a Voicemail Distribution List
(if enabled), or a Group Mailbox (if enabled). You can also record a message and forward
it to a Distribution List.

“Forwarding a Voicemail Message”

“Recording an Introduction to Send with a Forwarded Message” on page 137.
Forwarding a Voicemail Message
You have several options for forwarding a message, depending on how your system has
been set up.
To forward a Voicemail message:
1.
Open a Messages list, as described in “Accessing Your Messages” on page 131.
2.
Press
3.
Press More 1/3 to display the FwdMsg soft key.
 or  to highlight the desired message.
Messages
10:17a
Feb 23
Private
Elizabeth
Preston
Mary
Williams
8:05am
8:05a
Feb 14
Press
f or next or
message.
Fw dMsg
4.
1/3
Graham Bell
232-555-0176
f or prev ious
DelAll
PlayAll
Quick
Dial
More 2/3
Press FwdMsg to begin the forwarding process. The Forward Message screen
appears.
Forward Message
Enter a target extension:
Or press key below to
select target.
Press SELECT when done.
ExtList
5.
MB List
Select a target for the forwarded message. Enter an extension number using the dial
pad, or:

Voicemail
DistrList
Quick
Dial
Press ExtList to display the Extension List. Press  or  to highlight the
desired extension and press SELECT. The Forward Message screen appears. Go
to Step 6.
135
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Forward Message
Forward message to:
John Smith - 225
Press Send to f orward the message to
llisted extension(s)...
AddExt
6.
DelExt
Intro
Quick
Dial
Send

If you have enabled Voicemail Distribution, you can press DistrList to display
Voicemail Distribution Lists. Press  or  to highlight the desired Distribution
List and press SELECT. The Forward Message screen appears. Go to Step 7.

If your system has Group Mailboxes, you can press MBList to display the Group
Mailbox list. Press  or  to highlight the desired Mailbox and press SELECT.
The Forward Message screen appears. Go to Step 7.
Before forwarding the message, you can press:


AddExt to add another extension. Messages can be forwarded to three
extensions simultaneously. Enter the desired extension and press SELECT.
DelExt
to remove the currently highlighted extension from the list.
7.
Optional: Intro to record an introductory message. See “To record a message
introduction:” on page 137.
8.
Press
Send
to forward the message.
The Message Forwarded message appears. The forwarded message appears in the
recipient’s Messages list.
Messages
1/3
Graham Bell
9-1-800-916-2007
10:17am
Feb 23
Private
8:05am
Message Forwarded. Feb 14
Mary Williams
Press
f or next or
message.
Play
DelMsg
f or prev ious
Call
Quick
Dial
More 1/3
To forward a message to an extension with the Cordless Handset, see “Managing
Personal Voicemail with the Cordless Handset” on page 149.
Voicemail
136
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Recording an Introduction to Send with a Forwarded Message
You can record an audio introduction to send with a forwarded message. To begin
recording the introduction, press Intro while forwarding a message.
To record a message introduction:
1.
Press Intro after selecting the target for a forwarded message. The Message
Introduction screen appears.
Forward Message
Message Introduction
2.
Press Record to create a short (less
than 30 seconds) introduction.
Quick
Dial
Record
Exit
Press Record to begin recording. The soft key changes to
RECORDING appears.
Stop
and the word
Record Message
Message Introduction
RECORDING
Duration: 6s
Press Stop when y ou are f inished
recording
Quick
Dial
Stop
3.
When finished recording, press Stop . Reaching the 30-second limit automatically
stops recording. The message review screen appears.
You have options to play, delete, and record the announcement again.
Voicemail
4.
Press Exit . The Forward Message screen with [Message Introduction
Attached] appears on the screen.
5.
Press
Send
to forward the message with the introduction message attached.
137
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Sending a New Message to a Distribution List
If you have enabled Voicemail Distribution and created at least one Distribution List, you
can record a new message and send it to a Distribution List. To create a Distribution List,
see “Voicemail Distribution” on page 211.
To record and send a new message:
1.
Press MESSAGES. With Voicemail Distribution enabled, the Leave New Message or
Listen screen appears.
Messages
Do you wish to leave a new
message or listen to your
messages?
Press Lv Msg to record a new message
or Listen to rev iew y our messages.
LvMsg
2.
Quick
Dial
Listen
Press LVMsg . The Distribution Lists screen appears.
Distribution Lists
Accounts Payable
Accounts Receivable
Sales
Support
Press
or
to mov e highlight, then
press SELECT or Send.
Quick
Dial
 or  to highlight the desired Distribution List.
3.
Press
4.
Press SELECT. The Record Message screen appears.
Record Message
Message
Press Record to create a message f or
distribution
Record
5.
Voicemail
Quick
Dial
Exit
Press Record to begin recording. The soft key changes to
RECORDING appears.
138
Stop
and the word
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Record Message
Message
RECORDING
Duration: 6s
Max allow ed: 120s
Press Stop when y ou are f inished
recording
Quick
Dial
Stop
OR
Press
6.
Exit
to return to the previous screen.
When finished recording, press
Stop
. The message review screen appears.
Record Message
Message
RECORDING
Duration: 43s
Max allow ed: 120s
Press Send to distribute the message or
press CANCEL to exit.
Play
Delete
Record
Quick
Dial
Send
Reaching the 120-second limit automatically stops recording.
You have options to
7.
Voicemail
Press
Send
Play
, Delete , and Record the message again.
to forward the message.
139
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deleting Messages
You can delete a single message or all messages from the Messages list. You can also
delete a single message during message playback as described in “Message Playback”
on page 132.
To delete a single message or all messages:
1.
Open a Messages list, as described in “Accessing Your Messages” on page 131.
2.
Press
3.
Press DelMsg to delete the message.
 or  to highlight the desired message.
The system removes the message from the list and highlights the next message.
OR
To delete all messages:
a.
Press More 1/3 and then press DelAll .
The confirmation screen appears.
Messages
Are you sure you want to delete
all messages?
Yes to delete all messages.
No to cancel.
Yes
Press
Press
b.
Press
Yes
No
to confirm.
All messages are deleted, whether they are new (unheard) or not.
To do this with the Cordless Handset, see “Managing Personal Voicemail with the
Cordless Handset” on page 149.
Voicemail
140
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
New Message Status Indications (! Icons)
You can add a new message indication (! icon) or delete all new indications from the
Messages list. Messages display with an exclamation point to indicate that the message
has not been played.
To clear and restore new message indications:
1.
Open the Messages list, as described in “Accessing Your Messages” on page 131. A
Messages list appears.
2.
Press More 1/3 then More 2/3 to display the ClerNew and MrkNew soft keys.
Messages
10:17a
Feb 23
Private
Mary Williams
8:05a
Feb 14
Press
f or next or
message.
MrkNew
3.
Quick
Dial
ClerNew
More 3/3
1/3
Graham Bell
232-555-0176
10:17a
Feb 23
Private
Mary Williams
8:05a
Feb 14
Press
f or next or
message.
MrkNew
Voicemail
f or prev ious
Press ClerNew to clear all new message indications and display the Message list
without exclamation points. The MESSAGE WAITING LED turns off.
Messages
4.
1/3
Graham Bell
232-555-0176
f or prev ious
Quick
Dial
ClerNew
More 3/3
If desired, press MrkNew to restore the ! icon for a selected message, marking the
message as new again. The MESSAGE WAITING LED lights up again.
141
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing Your Voicemail Remotely
Remote access allows you to listen to Personal Messages or change the recorded
greeting when you are away from your Deskset. Follow the voice prompts and press the
appropriate dial-pad keys to navigate through the system. The voice prompts in a menu
list are repeated three times with a 5-second pause between. After three times with no
action, the voice says “Goodbye” and the remote call is disconnected.
Listening to the time/date stamp information of a message does not count as listening
to the message. If you access the Voicemail through remote access and skip to another
message while the time or date is playing, the message is still considered new.

This feature applies to Call Appearance mode only.

You cannot remotely access Group Mailboxes.
To access Voicemail remotely:
1.
Dial your company phone number.
2.
After the call is answered, enter your extension number.
3.
Immediately press the star twice (* *). You will hear, “Enter your access code,
followed by the pound sign.”
4.
Enter your user password (if you have created one), then enter pound (#) to listen to
your messages.
Even if you have not created a password, you must still enter the pound (#) after
entering nothing for your password.
You need to get to your Personal Mailbox to access your messages
remotely. If Call Forward All or Call Forward–No Answer is on and set to an
extension or an outside line, or if Auto Answer is on, remote access to
Voicemail is not supported as calls do not access your mailbox.
To access Voicemail remotely – listen to messages:
Once you have accessed the system, the Main Menu plays. From this menu you can listen
to old or new messages as illustrated in Figure 45. You have the following options:

To listen to new messages, press 1.

To listen to old messages, press 2.
Once you press 1 or 2, and the messages start playing, you have the following options:
Voicemail

To change Voicemail options, press 8.

To stop message playback and replay options, press 5.

To delete the current message, press 3.

To repeat the previous message, press 4.

To skip this message, press 6.

To jump back 8 seconds, press 7.
142
Synapse SB67030/031 Deskset & Accessories User’s Guide

To jump forward 8 seconds, press 9.

To return to the previous menu, press star *.
Back to Contents
Figure 45. Remote Voicemail Access
To access Voicemail remotely – Voicemail greeting setup:
1.
Voicemail
To set up the Voicemail greeting, access the system and press 8. As illustrated in the
flow diagram in Figure 46, you have the following options:

To record a primary greeting, press 1.

To record an alternate greeting, press 2.

To choose the Primary or Alternate greeting, press 7.
2.
Begin recording after the tone.
3.
To end the recording, press 5.
4.
Select one of the following options:

To review the recording, press 1.

To record over the greeting, press 3.

To accept the greeting, press 9.
143
Synapse SB67030/031 Deskset & Accessories User’s Guide
Figure 46. Remote Voicemail Greeting Setup
Voicemail
144
Back to Contents
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing Personal Voicemail with the Cordless Handset
Cordless Handset operation is compatible with Call Appearance mode only.
You can also access your personal Voicemail with the
optional SB67040 Cordless Handset:
Voicemail

“Voicemail Notification on the Cordless
Handset” on page 146

“Retrieving Personal Voicemail with the
Cordless Handset” on page 147

“Reviewing Messages with the Cordless
Handset” on page 148

“Managing Personal Voicemail with the
Cordless Handset” on page 149.
145
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Voicemail Notification on the Cordless Handset
Unanswered incoming calls are handled according to the Call Forward–No Answer
setting. The default setting is to send the calls to personal Voicemail. You can also
forward a ringing call to your personal Voicemail by pressing FWD-VM , as shown in
Figure 47.
You cannot forward Call Queue calls to Voicemail. Pressing FWD-VM on a Call
Queue call causes the call to continue, but the screen will appear to be in Idle
mode. The Handset returns to Idle mode when you press OFF to end the call.
Figure 47. Incoming Call
Figure 48. Voicemail Notification
If a caller leaves a personal Voicemail message, the Idle screen displays a New MSGs
indication, as shown in Figure 48.
Once the new message is reviewed in the Voicemail records, the Cordless Handset
updates the Idle screen notification.
Messages left in Group Mailboxes are not displayed on or accessible from the
Cordless Handset.
Voicemail
146
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Retrieving Personal Voicemail with the Cordless Handset
To retrieve personal Voicemail:
1.
Press MSGs from the Idle screen shown in Figure 48 on page 146 to retrieve all
personal Voicemail. The message review screen appears.
MESSAGES
1/13
Graham Bell
232-555-0176
Jan. 10 12:03pm
02:10
PREV
NEXT
PLAY
EXIT
OR
When # New MSGs is highlighted, press SELECT to play new Personal Messages.
The New Message review screen appears.
New MSGs
1/5
Graham Bell
232-555-0176
Jan. 10 12:03pm NEW
02:10
PREV
NEXT
PLAY
EXIT
If you have created a user password, you are prompted to enter it.
2.
Voicemail
Press PLAY to begin playing the Voicemail (see “Reviewing Messages with the
Cordless Handset” on page 148) or press EXIT to return to the Idle screen.
147
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Reviewing Messages with the Cordless Handset
To review messages:
1.
Press PLAY to begin Voicemail message playback. The message begins playing,
as shown below.
Message Counter
Time Remaining
Progress Bar
Once message playback starts:

The

The message progress bar indicates how much of the message has played.

The message timer displays the remaining time, in seconds, of message
playback.

Press SPEAKER to hear message playback through the speaker.

Press



2.
PLAY
soft key becomes PAUSE .
 to jump back eight seconds.
Press  to jump forward eight seconds.
Press  to play the previous message.
Press  to play the next message.
Press PHONE to exit message playback and call the phone number from the
message.
For outside phone numbers in Voicemail and CID lists, Synapse dials a 9 or
whatever digit, if any, that must be dialed first and then dials the number in
the display. Therefore, numbers that need editing (adding a preceding 1 or
a country code, or removing the area code) cannot be dialed from Voicemail.
3.
Press
EXIT
to return to Idle mode.
To do this with the Deskset, see “Message Playback” on page 132.
Voicemail
148
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Managing Personal Voicemail with the Cordless Handset
You can delete a message or forward a message to an internal extension.
To delete a message:
1.
While viewing or playing a message, press OPTIONS. The OPTIONS menu appears.
MESSAGES
1/13
OPTIONS
Graham Bell
1. Delete All
232-555-0176
2. Delete
Jan.
10 12:03pm
3. Forward MSG
03:10
PREV
NEXT
CANCEL
2.
Choose one of the following options:

To delete all of your messages:
a.
Press 1. The confirmation screen appears.
MESSAGES
1/13
Graham Bell
Are you sure you
232-555-0176
Jan.
10 12:03pm
want
to delete all
messages? 02:10
PREV
NEXT
PLAY
YES
b.

Press
YES
to confirm. Press
EXIT
NO
NO
to cancel.
To delete the selected message, press 2.
A Message Deleted screen briefly appears. You then return to the message
review screen.
MESSAGES
01/12
Mary Williams
1-888-722-7702
Jan.
09 @ 3:23pm
Message
Deleted.
02:26
PREV
NEXT
PLAY
Voicemail
149
EXIT
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To forward a message:
1.
While viewing or playing a message, press OPTIONS. The OPTIONS menu appears.
MESSAGES
1/13
OPTIONS
Graham Bell
1. Delete All
232-555-0176
2. Delete
Jan.
10 12:03pm
3. Forward MSG
03:10
PREV
NEXT
CANCEL
2.
Press 3. The Message Forward screen appears.
MSG FORWARD
Forw ard message
From: Graham Bell
To:
Enter Ext. or press
EXT_#s to select target.
EXT_#s
3.
CANCEL
Enter an Extension number using the dial pad.
OR
Press EXT_#s to display the Extension list.

Press
 or  to highlight the desired extension, then press SELECT.
OR

Use the dial pad to find the desired entry by name. See “Deskset Dial-Pad Entry”
on page 23.
Once you have selected the target,
SEND
appears.
MSG FORWARD
Forw ard message
From: Graham Bell
To: Amy Lee
SEND
CANCEL
On Cordless Handsets with software version prior to H034, you cannot
forward messages to four-digit extension numbers. To check the software
version, see “Viewing the Cordless Handset Product ID” on page 201.
You cannot forward messages from the Cordless Handset to Group
Mailboxes or Distribution Lists.
4.
Press SEND to forward the message to the selected extension.
A confirmation screen appears, confirming that the message has been forwarded. The
Handset returns to the same message screen.
Voicemail
150
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
8
CALL LOG
The Deskset Call Log provides available name and number information for the last 50
calls received. The newest entries replace the oldest.

“Using the Call Log” on page 152

“Managing Missed Calls” on page 154

“Reviewing the Call Log List” on page 155

“Storing Call Log Entries” on page 157

“Deleting Call Log Entries” on page 158.
You can view the Call Log shown in Figure 49 on page 152 by pressing CALL LOG. In
Call Appearance mode, you can view the unanswered calls that you have not yet seen
by highlighting # New Missed Calls on the Idle screen and pressing SELECT.
You can also access the Call Log with an optional Cordless Handset. See “Accessing the
Call Log with the Cordless Handset” on page 160.
This system has a caller ID feature that works with the caller identification
service offered through your telephone service provider. There is a fee for this
service, and it might not be available in all areas. This telephone can provide
information only if both you and the caller are in areas offering caller
identification service, and if both telephone service providers use compatible
equipment.
Call Log
151
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using the Call Log
The Call Log soft keys, as shown in Figure 49 and described in Table 22, are available
whenever the Call Log has at least one entry.
6
1
Call Log
1/7
Graham Bell
232-555-0176
NEW
Mary Williams
Unknow n Caller
604-555-0153
250-555-0127
525-555-0142
Press
or
PlayMsg
2
NEW
NEW
NEW
3
f or dialing options.
Delete
Call
9:55a
Feb 25
!
5
9:55a
4
12:31p
4:23p
Jan 27
Jan 22
Quick
Dial
More 1/3
Figure 49. Call Log Functions
1. Arrows
Indicate dialing options available.
2. NEW
Indicates call was not answered and has not
been reviewed.
3. Ring Group or Call Queue
Indicates a call to a Ring Group or Call Queue.
The Voicemail icon replaces this icon when both
would apply.
4. Voicemail message available for Exclamation mark (!) indicates message is new.
playback.
5. Time and date of highlighted
call entry
Moves the cursor up/down/left/right on the
display.
6. Current Call Log entry number/
total number of entries
Table 22.
Key
Call Log Soft keys
Description
Key
PlayMsg Plays message. Only present
Description
Delete
Deletes the highlighted entry.
Store
Stores number in your Personal
list.
when there is a message
recorded.
Call
Call Log
Dials the highlighted entry.
DelAll
Deletes all entries.
ClerNew Marks all new calls as old.
Details
Shows you more details.
152
More
Moves to the next set of soft
keys. More 1/3 indicates that
you are on page one of three.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents

Entries not highlighted display the time for calls received on the current day.
Calls before the current day display the date.

If the caller ID information is absent because it is unavailable, UNKNOWN NAME
and UNKNOWN NUMBER appear. If the caller chooses not to send the
information, PRIVATE NAME and PRIVATE NUMBER appear.
To access the Call Log list:
1.
From the Idle screen, press CALL LOG. The Call Log list appears with the most recent
entry at the top.

To view details for a Call Log entry, press More 1/3 , then More 2/3 , then
Details . The Call Log details screen appears.
Call Log
1/7
Graham Bell
232-555-0176
NEW
3:23pm
Wed, Feb. 14, 2008
Msg Length - 1:34
Press
or
PlayMsg

2.
f or dialing options.
Delete
Call
Quick
Dial
More 1/2
Call Log entries may not be in the proper format for dialing. In some areas, you
need to remove the area code or add or remove a 1. Press  or  to view the
dialing options.
Press CANCEL to exit the Call Log.
Whatever digit, if any, that must be dialed first to indicate this is an outside
call is automatically added before the number is dialed out.
To do this with the Cordless Handset, see “Accessing the Call Log with the Cordless
Handset” on page 160.
Call Log
153
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Managing Missed Calls
All incoming calls are recorded in the Call Log unless Call Forward All is on and calls are
forwarded to another extension or outside phone number (Call Appearance mode only).
Unanswered calls that have not been reviewed are indicated by NEW.
To view missed calls:
1.
Press CALL LOG. The newest call appears first.
Call Appearance mode only — The Deskset notifies you of New Missed Calls on
the Idle screen. To display the New Missed Calls list, highlight # New Missed Calls
and press SELECT.
New Missed Calls
1/4
Graham Bell
232-555-0176
NEW
9:55a
Feb 25
Mary Williams
Unknow n Caller
604-555-0153
NEW
NEW
NEW
9:55a
12:31p
4:23p
Press
or
PlayMsg
f or dialing options.
Delete
Call
Quick
Dial
More 1/3

A call record is no longer considered new once you highlight it.

Once a new call is reviewed, the # New Missed Calls is reduced by one.
To do this with the Cordless Handset, see “Managing Missed Calls with the Cordless
Handset” on page 162.
Call Log
154
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Reviewing the Call Log List
To review the Call Log list:
1.
Press CALL LOG to display the Call Log.
Call Log
1/7
Graham Bell
232-555-0176
NEW
Mary Williams
Unknow n Caller
604-555-0153
250-555-0127
525-555-0142
NEW
NEW
NEW
Press
or
PlayMsg
2.
3.
Press
f or dialing options.
Delete
Call
9:55a
Feb 23
!
9:55a
12:31p
4:23p
Jan 27
Jan 22
Quick
Dial
More 1/3
 or  to highlight the desired Call Log entry.
to dial the highlighted number in the Call Log.

Press

Call Log entries may not be in the proper format for dialing. In some areas, you
need to remove the area code or add or remove a 1. Press  or  to view the
dialing options. The following dialing options are available:
Call

nnn-nnnn (7 digits)

1-nnn-nnnn (8 digits)

nnn-nnn-nnnn (10 digits)

1-nnn-nnn-nnnn (11 digits).

Press Delete to delete the selected entry.

To view details for any entry, see “To access the Call Log list:” on page 153.
Press CANCEL to exit the Call Log.
To do this with the Cordless Handset, see “Reviewing the Call Log with the Cordless
Handset” on page 162.
Call Log
155
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Listening to Voicemail From the Call Log
If the caller left a Voicemail message, you can play the message from the Call Log list or
from Call Log Details.
To play a Voicemail message from the Call Log:
1.
Press CALL LOG to display the Call Log.
Call Log
1/7
Graham Bell
232-555-0176
NEW
Mary Williams
Unknow n Caller
604-555-0153
250-555-0127
525-555-0142
NEW
NEW
NEW
Press
or
PlayMsg
2.
9:55a
Feb 25
!
f or dialing options.
Delete
Call
9:55a
12:31p
4:23p
Jan 27
Jan 22
Quick
Dial
More 1/3
Press  or  to highlight the desired message, then press PlayMsg . The message
review screen appears.
%&'(
!
) +&,-+ . +,+,'-
# ! -($
0
-!
0
-!1
PlayMsg only appears if the call has an associated Voicemail.
If necessary, use the dial pad to enter your user password and press SELECT.
3.
Press Delete while the message is playing to delete the voice message. There is a
slight delay until the message indicators change.
4.
When the message playback completes, the Call Log appears.
5.
Press CANCEL to exit the Call Log.
To do this with the Cordless Handset, see “Playing Voicemail Messages in the Call Log
with the Cordless Handset” on page 163.
Call Log
156
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Storing Call Log Entries
To store a Call Log entry into your Personal list:
1.
From the desired Call Log entry, press More 1/3 to view the
2.
Press Store
appears.
Store
soft key.
to store the entry in your Personal list. The Personal Entry screen
The caller information fills in the First Name and Number fields.
3.
To enter the Last Name, press  and use the dial pad to enter letters. See “Deskset
Dial-Pad Entry” on page 23.
4.
Press
 and edit the Number if necessary.
When entering a phone number, you must add a 9, or whatever digit, if any,
that must be dialed first to indicate this is an outside call, and 1 if it is a
long-distance number.
The system does not check for duplicate entries.
Call Log
to store the entry and return to the Call Log.
5.
Press
6.
Press CANCEL to exit the Call Log.
Save
157
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deleting Call Log Entries
You can delete a single Call Log entry, or all Call Log entries.
To delete a single Call Log entry:
1.
From a highlighted Call Log entry, press Delete . The entry is removed from the list
and the next entry is highlighted.
2.
Press CANCEL to exit the Call Log.
To do this with the Cordless Handset, see “Deleting Call Log Entries with the Cordless
Handset” on page 163.
You can delete all entries only when viewing the Call Log list from Idle mode.
To delete all Call Log entries:
1.
From the Call Log, press More 1/3 to display the DelAll soft key.
Call Log
1/7
Graham Bell
232-555-0176
NEW
Mary Williams
Unknow n Caller
604-555-0153
250-555-0127
525-555-0142
NEW
NEW
NEW
Press
Store
2.
Call Log
or
f or dialing options.
DelAll
ClerNew
9:55a
Feb 25
!
9:55a
12:31p
4:23p
Jan 27
Jan 22
Quick
Dial
More 2/3
Press DelAll to delete all entries in the Call Log. The confirmation screen appears.
158
Synapse SB67030/031 Deskset & Accessories User’s Guide
3.
Press
4.
Press CANCEL to exit the Call Log.
Yes
Back to Contents
to confirm the deletion. The empty Call Log appears.
To do this with the Cordless Handset, see “Deleting Call Log Entries with the Cordless
Handset” on page 163.
Call Log
159
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Call Log with the Cordless Handset
Cordless Handset operation is compatible with Call Appearance mode only.
You can also access the Call Log with the optional SB67040
Cordless Handset.

“Using the Call Log with the Cordless Handset” on
page 161

“Managing Missed Calls with the Cordless Handset” on
page 162

“Reviewing the Call Log with the Cordless Handset” on
page 162

“Playing Voicemail Messages in the Call Log with the
Cordless Handset” on page 163

“Deleting Call Log Entries with the Cordless Handset”
on page 163.
You can display the entire Call Log shown in Figure 50 on page
161 by pressing CID . You can display the missed calls
that you have not yet seen by highlighting # Missed Calls in
the Idle screen and pressing SELECT.
The caller ID feature works with the caller identification service offered through
your telephone service provider. There is a fee for this service, and it might not
be available in all areas. The Cordless Handset can provide information only if
both you and the caller are in areas offering caller identification service, and if
both telephone service providers use compatible equipment.
Call Log
160
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using the Call Log with the Cordless Handset
The Handset Call Log functions are shown in Figure 50.
CALL LOG
1/7
5
Graham Bell
1
2
232-555-0176
NEW
Feb 23 9:55a 4
3
Mary Williams 10:01a
UNKNOWN ... Jan. 14
DELETE
EXIT
Figure 50. Call Log Functions
1. Arrows
Indicate dialing options available.
2. NEW
Indicates call was not answered and has not
been reviewed.
3. Voicemail message available for Exclamation mark (!) indicates message is new.
playback.
4. Time and date of highlighted call Moves the cursor up/down/left/right on the
entry
display.
5. Current Call Log entry number/
total number of entries

Entries not highlighted display the time for calls received on the current day.
Calls before the current day display the date.
Before a Call Log number is dialed, the system automatically inserts
whatever digit, if any, that must be dialed first to indicate this is an outside
call.
Call Log
161
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Managing Missed Calls with the Cordless Handset
The Cordless Handset records incoming call information in the Call Log and displays a
notification on the Idle screen. Unanswered calls that have not been reviewed are
considered missed. Once you review a call, the new missed-call count goes down by one.
To view missed calls:
1.
On the Idle screen, highlight # Missed Calls, then press SELECT.
12:30p Feb 23
EXT 249
John Smith
2 Missed Calls
5 New MSGs
MSGs
2.
Press
CID
 or  to scroll through the Missed-Call entries.
MISSED
1/4
Milford Taxi
604-555-0182
NEW
Feb 12.10:23a
Linda Miller 11:38a
Graham Bell Jan. 26
DELETE
EXIT

Press DELETE to delete the highlighted call entry.

Press
EXIT
to return to the previous mode.
If caller ID is unavailable, the Call Log and Missed-Call list entries display the name as
UNKNOWN.
Reviewing the Call Log with the Cordless Handset
To review and dial from the Call Log:
1.
Press
CID
to display the Call Log.
OR
To access the Call Log during a call, press OPTIONS and then 6.
 or  to scroll to the desired Call Log entry.
2.
Press
3.
Press SELECT or PHONE to dial the highlighted Call Log entry. If you are accessing
the Call Log from Idle mode, pressing SPEAKER also dials the selected number.
Call Log entries may not be in the proper format for dialing. In some areas, you need
to remove the area code or add or remove a 1. Press  or  to view the dialing
options.
4.
Call Log
Press DELETE to delete the selected entry.
162
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Playing Voicemail Messages in the Call Log with the Cordless Handset
If the caller left a Voicemail message, you can play the message from the Call Log.
To play a Voicemail message from the Call Log:
1.
Press
2.
Press
3.
Press OPTIONS to display the Call Log Options.
CID
to display the Call Log.
 or  to highlight the desired message.
CALL LOG
OPTIONS
1/7
Graham Bell
1.
Delete All
800-916-2007
2. Play Message
NEW
Feb 23 9:55a
Mary Williams 10:01a
UNKNOWN ... Jan. 14
EXIT
4.
Press 2 to play the message.
If necessary, use the dial pad to enter your user password and press SELECT.
5.
When the message playback completes, the Call Log appears.
Deleting Call Log Entries with the Cordless Handset
You can delete a single Call Log entry, or all Call Log entries.
To delete a single Call Log entry:
1.
Press
CID
to display the Call Log.
OR
To access the Call Log during a call, press OPTIONS and then 6.
Call Log
 or  to highlight the desired message.
2.
Press
3.
Press DELETE . The highlighted entry is removed from the list and the next entry
appears.
163
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To delete all of the entries in the Call Log:
1.
Press
CID
to display the Call Log.
OR
To access the Call Log during a call, press OPTIONS and then 6.
2.
Press OPTIONS to display the Call Log Options.
CALL LOG
OPTIONS
1/7
Graham Bell
1.
Delete All
800-916-2007
2. Play Message
NEW
Feb 23 9:55a
Mary Williams 10:01a
UNKNOWN ... Jan. 14
EXIT
3.
Press 1 or SELECT to display the Delete-All Confirmation screen.
CALL LOG
Graham Bell
232-555-0176
Are
you sure you
NEW
Feb 23 all
9:55a
want to delete
entries? 10:01a
Mary Williams
UNKNOWN ... Jan. 14
YES
Call Log
NO

Press
YES
to delete all Call Log entries.

Press
NO
to return to the Call Log screen.
164
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
9
PAGING
Paging allows you to broadcast what you say to more than one extension. If your system
administrator has set up Paging Zones, you can page all extensions or a zone.
If your Synapse system includes an optional overhead paging (OHP) system, you may be
able to page through loudspeakers. If the OHP is a single-zone paging system, it is
included when you page All Extensions. The single-zone OHP may also be included in
an individual Paging Zone. If the OHP is a multi-zone paging system, it is not included
when you page all extensions. However, it appears as Overhead Page as the last entry
in the Paging Zones list.
Paging

“Paging All Extensions or a Paging Zone” on page 166

“Single-Zone Overhead Paging” on page 167

“Multi-Zone Overhead Paging” on page 168

“Paging with the Cordless Handset” on page 169.
165
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Paging All Extensions or a Paging Zone
If your system administrator has set up Paging Zones, you can page all extensions or a
zone.
To page all extensions or a Paging Zone:
1.
From Idle or from a held call, press Page . It may be necessary to press More 1/2
from Idle, or to press More 1/3 , then More 2/3 from Hold.
The Paging Zones screen appears.
2.
Select All Extensions or a Paging Zone.
3.
Press
4.
Speak into the speakerphone or pick up the corded handset to speak.
5.
When finished, press EndPage , hang up the handset, or press SPEAKER. The Idle
screen appears.
Start
. The system emits a short paging tone and displays the Page screen.
At the extensions being paged:
Paging

Desksets involved in active calls, listening to a Voicemail message, or playing or
recording a name or greeting do not receive pages.

Press the VOL+ or VOL– keys to adjust the volume. This volume setting affects
current and future incoming pages only.

Lifting the handset cancels the page.

To page with the Cordless Handset, see “Paging with the Cordless Handset” on
page 169.
166
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Single-Zone Overhead Paging
If your Synapse system includes an optional single-zone overhead paging (OHP) system,
your system administrator may have set up an overhead paging option in the Paging
Zones list, such as for your warehouse. The OHP speakers are included when you page
All Extensions, and they may be included in other Paging Zones.
To page using a single-zone overhead paging system:
1.
From Idle or from a held call, press Page . It may be necessary to press More 1/2
from Idle, or to press More 1/3 , then More 2/3 from Hold.
The Paging Zones screen appears.
Paging
2.
Select the appropriate zone.
3.
Press
4.
Wait for feedback from your paging system, then speak into the speakerphone or
pick up the corded handset to speak.
5.
When finished, press EndPage , hang up the handset, or press SPEAKER. The Idle
screen appears.
Start
. The system displays the Page screen.
167
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Multi-Zone Overhead Paging
If your Synapse system includes an optional multi-zone overhead paging (OHP) system,
you have an Overhead Paging option in the Paging Zones list.
To page using an optional multi-zone overhead paging system:
1.
From Idle or from a held call, press Page . It may be necessary to press More 1/2
from Idle, or to press More 1/3 , then More 2/3 from Hold.
The Paging Zones screen appears.
2.
Select Overhead Paging.
3.
Press Start . The multi-zone Overhead Page screen appears. If necessary, enter
the desired overhead Paging Zone number.
Page
Overhead Page
You may be required to enter additional
digits before paging can begin.
Press EndPage when done.
EndPage
Paging
4.
Wait for feedback from your paging system, then speak into the speakerphone or
pick up the corded handset to speak.
5.
When finished, press EndPage , hang up the handset, or press SPEAKER. The Idle
screen appears.
168
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Paging with the Cordless Handset
Cordless Handset operation is compatible with Call Appearance mode only.
You can page all the extensions in the system.
Zone paging and (optional) overhead paging are not available from the Cordless
Handset.
To page all extensions with the Cordless Handset:
1.
From a held call or Idle mode:
a.
Press OPTIONS. The OPTIONS menu appears.
12:30p Feb 23
OPTIONS
Graham Bell
1. Redial
9-800-916-2007
2. Page All
3. Park
4. Parked
03:10
ONCalls
HOLD
EXIT
b.
Press 2 to begin the page. The Paging screen appears.
12:30p Feb 23
Paging...
Press EXIT or OFF to end
paging.
EXIT
OR
From the Parked Call list, press PAGE
to begin the page.
The Handset originating the page emits a single short tone for half a second just
before paging commences. An alert tone also sounds on all paged extensions.
Paging
2.
Speak into the microphone on the handset.
3.
Press
EXIT
or OFF to end paging.
169
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
10
DESKSET SETTINGS
You or your system administrator can customize your Deskset and SB67040 optional
Cordless Handset using the following menus and features:
Deskset Settings

“Deskset Menu” on page 171

“Deskset Settings” on page 172

“User Settings” on page 176

“Setting and Changing Your Password” on page 191

“Deskset Information” on page 194

“Using Do Not Disturb (DND)” on page 195

“Auto-Attendant Settings” on page 196

“Cordless Handset Settings” on page 198.
170
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Menu
You can use the Deskset menus to set up many Deskset features. Access the Menu by
pressing MENU, and then select options by highlighting an item and pressing SELECT, or
by pressing the dial-pad key with that option number.
To access the Deskset setup menus:
Press MENU. The Deskset Menu appears.
Deskset Settings

Press 1 on the dial pad to display the Deskset Settings menu. See “Deskset
Settings” on page 172 for further instructions.

Press 2 to display the User Settings menu. See “User Settings” on page 176 for
further instructions.

Press 3 to display the Admin Settings menu. See “Admin Settings” on page 193
for further instructions.

Press 4 to display the Deskset Information menu. See “Deskset Information”
on page 194 for further instructions.

Call Appearance mode only — If your system administrator has set your
extension as an Auto Attendant Manager, the menu has an additional item. Press
5 to change the Auto Attendant settings. See “Auto-Attendant Settings” on
page 196 for further instructions.
171
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Settings
Use the Deskset Settings menu, as shown in Figure 51, to access the three functions
and the related submenus listed in Table 23.
To display the Deskset Settings menu, press MENU then 1.
Figure 51. Deskset Settings Menu
Table 23.
Deskset Settings Menu Structure
Function
1. Display
See page...
173
Submenu
1. Contrast (1–9)
2. Backlight (Lo/Hi/Off)
2. Sounds
173
1. Ring volume (0–9)
2. Audible Ring Delay (0–40 seconds)
3. Ringtones (1–9)
4. Key beeps (On/Off)
3. Preferred Audio Mode
175
1. Speakerphone
2. Headset
Deskset Settings
172
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Display
Use the Display menu to adjust your Deskset LCD contrast and backlight.
To access the Display menu:
1.
Press MENU, then 1, and then 1. The Display menu appears.
2.
Press 1 to set the desired Contrast level.
Press
3.
Press 2 to set the desired Backlight level.
Press
4.
 or  to adjust the level from 1 to 9. The default is 5.
Press
 or  to cycle through Hi, Lo, or Off. The default is Hi.
Save
to accept the adjustments and return to the Deskset Settings menu.
Sounds
Use the Sounds menu to set the ring volume, delay the beginning of audible ringing,
pick one of nine ringtones, or turn key beeps on and off.
To access the Sounds menu:
1.
Press MENU, then 1, and then 2. The Sounds menu appears.
2.
Press 1 on the dial pad to choose Ring Volume.
Deskset Settings

Press  or  to adjust the Ring Volume from 0 to 9. The default is 3. A ringer
sample plays.

To turn off the ringer, decrease the volume to zero.
173
Synapse SB67030/031 Deskset & Accessories User’s Guide
3.
Back to Contents
Press 2 on the dial pad to set the Audible Ring Delay from 0 to 40 seconds.
Press  or  to select one of the delay values. The default is 0, which also disables
the feature. Although the Call Appearance icon flashes, the Deskset does not ring for
the time you set.
4.
Press 3 on the dial pad to choose Ringtones.
Press  or  to select one of nine ringtones. The default is 1. Ringtone samples
play when selected.
5.
Press 4 on the dial pad to choose Key beeps.
Press
6.
Deskset Settings
Press
 or  to select On or Off. The default is On.
Save
to accept the adjustments and return to the Deskset Settings menu.
174
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Preferred Audio
When you press a Call Appearance or Line Appearance key or Answer , the call is
answered in the Preferred Audio mode. You can set the audio preferences to Headset
or Speakerphone by using the Preferred Audio menu. Lifting the corded handset takes
first priority in all instances.
To access the Preferred Audio menu:
1.
Press MENU, then 1, and then 3. The Preferred Audio menu appears.
2.
Select the preferred audio:

Press 1 to select the Speakerphone.

Press 2 to select the Headset.
3.
Press
Set?
to set your audio preference.
4.
Press
Save
to accept the adjustments and return to the Deskset Settings menu.
Deskset Settings
175
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
User Settings
Use the User Settings menu to modify the settings shown in Figure 52 and listed in
Table 24. User Settings vary depending on whether your system is in Call Appearance or
Line Appearance mode.
Line Appearance mode
Call Appearance mode
Figure 52. User Settings Menu
Table 24.
Deskset Menu – User Settings
Call Appearance mode
Deskset Settings
See page...
Line Appearance mode
See page...
1. Greetings
177
1. Greetings
177
2. Call Forward All
179
2. Voicemail Memory
182
3. Auto Answer
181
3. Cordless Settings
185
4. Voicemail Memory
182
4. Password
191
5. Name Recording
183
5. Voicemail to Email
192
6. Cordless Settings
185
7. Password
191
8. Voicemail to Email
192
176
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To display the User Settings menu:
1.
Press MENU and then 2. The User Settings menu appears.
2.
If you have set a user password, the User Password screen appears before the User
Settings menu appears.

Enter your password and press SELECT.

To correct errors, use the Backspc key.

To cancel your changes on that screen, press Cancel at any time. The Deskset
will return to the previous screen.
Greetings
You can have three different greetings for your Voicemail. You can then choose the one
that is currently appropriate. You can record a Primary Greeting to use most of the
time and an Alternate Greeting for when you are out of the office. The Pre-Set
Greeting, “Please leave a message after the tone,” is used when no other greeting is
recorded.
To select the current greeting:
1.
Deskset Settings
Press MENU, then 2, and then 1 to display the Message Greetings menu.

Press  or  to select the Pre-Set, Primary, or Alternate greeting to be
played to outside callers.

To record a new Primary or Alternate greeting, see “Recording a Greeting” on
page 179.
177
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
You cannot delete or record over the Pre-Set greeting.
2.
Deskset Settings
Press Save to save the greeting. The system checks to see if the selected greeting
has been recorded.

If the greeting has been recorded, the User Settings menu appears.

If a greeting has not been recorded, the Greeting not recorded screen appears
and the Pre-Set Greeting is used. The User Settings menu appears.
178
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Recording a Greeting
You can record a greeting up to 60 seconds long. The procedure for recording a Primary
or Alternate Greeting is the same.
To record either a Primary or Alternate greeting:
1.
Press MENU, then 2, and then 1 to display the Message Greetings menu.
2.
Press either 2 (Primary) or 3 (Alternate) to select the greeting.
If you wish to record the greeting on the corded handset, lift the handset.
3.
To record your greeting, press Record . The recording screen appears.
4.
Press
Stop
when you are finished. The message review screen appears.
5.
Press
Play
to review the message.
6.
Press
Exit
to return to the Message Greetings menu.
Call Forward All and Call Forward–No Answer
Call Forward All and Call Forward–No Answer redirect incoming calls. Once your Deskset
forwards a call, you cannot answer the call.

Deskset Settings
Call Appearance mode only — You can set Call Forward All to redirect calls
to a phone number, extension, or Voicemail. Your Deskset does not ring, but a
message screen appears to confirm that the call was forwarded. Your Deskset
does not record the call in its Call Log. Your company’s caller ID is attached to
calls that Call Foward All sends to outside numbers. The default destination is
Voicemail.
179
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To turn Call Forward All on or off, press CallFwd when the Deskset is idle. When
activated, FWD ON appears in the upper right corner of the display. Call Forward
All overrides the Call Forward–No Answer setting set by your system
administrator.
You can set the Call Forward All destination in the User Settings menu or using
the WebUI. See “Basic Settings” on page 206.

Call Forward–No Answer can only be set by the system administrator. This
setting determines the delay of, and the destination for, unanswered calls for
each extension. The default destination is Voicemail.
Call Appearance mode only — The Call Forward–No Answer setting does not
apply to Ring Group calls or to incoming calls at extensions that are part of a
Call Queue. See “Answering Calls in the Call Queue” on page 65.
To set the Call Forward destination:
1.
Press MENU, then 2, and then 2. The Call Forward All menu appears.
2.
Press
3.
Deskset Settings
 or  to select one of the following targets:

Mailbox. Then press  to move to the to Mailbox: field and select your
personal mailbox or a Group Mailbox (if enabled).

Ext. Then press
number.

Phone #. Then press  to move to the to Phone #: field and enter a valid
phone number. Enter a preceding 9 or whatever digit, if any, that must be dialed
for outside calls.
 to move to the to Ext: field and enter a valid extension
To confirm the change, press
message appears if:
Save
. The User Settings menu appears. An error

you entered an invalid extension number

your system administrator has disabled call forwarding/transferring to an outside
line

you enter a restricted number.
180
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Automatic Answering
Auto Answer settings apply to Call Appearance mode only.
You can set the Deskset to automatically answer calls after a delay that you specify.
Without touching the Deskset, you can speak to and be heard by people who call you.
For example, employees in warehouses or shops may use this feature for quick
conversations without having to interrupt what they are doing.
DND and Call Forward All take priority over Auto Answer. If you have enabled
Call Forward All, calls are forwarded before they can be Auto Answered.
However, Auto Answer takes priority over the Call Forward-No Answer setting.
See “Call Forward All and Call Forward–No Answer” on page 179.
Auto Answer does not apply to Ring Group calls. See “Incoming Call Indication”
on page 58.
To set Auto Answer:
1.
Press MENU, then 2, and then 3. The Auto Answer screen appears.
2.
Press
3.
Press , then  or  to select the delay before the Deskset automatically answers
each call.
 or  to select either
 Disabled  or  Enabled  .
The Auto Answer Delay overrides the Call Forward–No Answer delay. See
“Call Forward All and Call Forward–No Answer” on page 179.
4.
Deskset Settings
Press
Save
to confirm the change. The User Settings menu appears.
181
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Voicemail Memory
Your Voicemail messages are stored on your Deskset. You can check the amount of
available memory.
To access the Voicemail Memory screen:
1.
Call Appearance mode — Press MENU, then 2, and then 4.
Line Appearance mode — Press MENU, then 2, and then 2.
The Voicemail Memory status screen appears.
The Voicemail Memory screen displays the remaining minutes left for recording a
message in Voicemail. This screen is for informational purposes only.
2.
Press
Exit
. The User Settings menu appears.
Even when this screen says ...0 of 30 minutes still available..., there may
still be enough time to record a short message and the VM Full status
message may not appear. See “Deskset Status Indicators” on page 18.
Deskset Settings
182
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Name Recording
Name Recording applies to Call Appearance mode only.
If callers access the Company Directory when the Auto Attendant is on, they hear this
recording upon entering your name.
To create a useful recording for incoming callers, you should say your name slowly,
clearly, and at a reasonable volume. Your system administrator may also recommend that
you state both your name and extension number. It is important that your recording be
consistent with recordings at other extensions in the system.
To record and play a personal name:
1.
Press MENU, then 2, and then 5. The Name Recording menu appears.
2.
Press 1 to display the Play/Rec Name screen.
3.
Press Record to record a personal name.
You are limited to a 10-second recording; recording stops automatically if
the limit is exceeded.
4.
Deskset Settings
When you are finished recording, press
and Record .
Play
183
Stop
. The screen changes to display
Synapse SB67030/031 Deskset & Accessories User’s Guide
5.
Press
Play
to review the recorded name.
6.
Press
Exit
. The Name Recording menu appears.
Back to Contents
To delete a personal name:
1.
Press MENU, then 2, and then 5. The Name Recording menu appears.
2.
Press 2 to delete the personal name. A confirmation screen appears.
3.
Press
Yes
to confirm.
After you delete your recorded name, the Auto Attendant will announce your
extension number instead.
Deskset Settings
184
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Registering an Optional Cordless Handset
The Cordless Handset is not supported in Line Appearance mode.
You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600
Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all
part of the same extension, and only one device can be used at a time.
To register the SB67040 Cordless Handset:
1.
Press MENU, then 2, and then 6. The Cordless Settings menu appears.
2.
Press 1 to display the Cordless Handset Registration screen.
3.
Prepare the Cordless Handset to be registered. The Handset must be in the charger
with the REGISTER screen displayed.
12:00a Jan. 00
REGISTER
1/3
To register Handset:
1. Go to your
Deskset.
2. Press MENU.
3. Select User
4.
Deskset Settings
Even if the Cordless Handset has been in its charger, remove and replace the
Cordless Handset before you press Register on the Deskset.
185
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
It does not matter which device starts the registration process.
5.
Press Register on the Deskset. Registration in Progress... appears while the
Deskset searches for the Handset. Once found, the Registration in progress...
screen appears on the Cordless Handset.
When registration is complete, Cordless Handset is currently Registered appears
on the Deskset and the Handset Registered screen appears on the Cordless
Handset.
Handset
Registered.
6.
Press
Exit
on the Deskset. The Cordless Settings menu appears.
Registration can be terminated by pressing CANCEL on the Deskset.
If the Cordless Handset is registered to another Deskset, it must be
deregistered first.
Registering an Optional Cordless Headset
You can register only one AT&T SB67040 Cordless Handset and only one AT&T TL7600
Cordless Headset to a Deskset. When a Deskset has cordless accessories, they are all
part of the same extension, and only one device can be used at a time.
To register the TL7600 Cordless Headset:
1.
Call Appearance mode — Press MENU, then 2, and then 6.
Line Appearance mode — Press MENU, then 2, and then 3.
The Cordless Settings menu appears.
The Headset must be in the charger, otherwise registration cannot proceed.
Even if the Cordless Headset has been in its charger, remove and replace
the Cordless Headset before you press Register on the Deskset.
2.
Deskset Settings
Press 2 to display the Cordless Headset Registration screen.
186
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
3.
Press Register . Registration in Progress... appears while the Deskset searches
for the Headset.
4.
When registration is complete, Cordless Headset is currently Registered appears
and the Cordless Headset ON/OFF light turns solid blue.
5.
Press
Exit
. The Cordless Settings menu appears.
Registration can be terminated by pressing CANCEL on the Deskset.
If the Cordless Handset is registered to another Deskset, it must be
deregistered first. See “Deregistering a Cordless Handset or Headset” on
page 187.
Deregistering a Cordless Handset or Headset
You must deregister cordless accessories before you can register them to different
Desksets. If you remove a Deskset from the system, first deregister any cordless
accessories.
To deregister a cordless accessory:
1.
Call Appearance mode — Press MENU, then 2, and then 6.
Line Appearance mode — Press MENU, then 2, and then 3.
The Cordless Settings menu appears.
The following procedure describes deregistering the Cordless Handset. The process
is identical for the Cordless Headset, except in Step 2, you press 2, rather than 1 to
deregister the Cordless Headset.
2.
Deskset Settings
Press 1 to display the Cordless Handset Registration menu.
187
Synapse SB67030/031 Deskset & Accessories User’s Guide
3.
Press DeReg . The confirmation message appears.
4.
Press
Yes
Back to Contents
to confirm deregistration.
The Deskset screen then displays Cordless Handset is currently Not Registered.
The REGISTER screen appears on the Cordless Handset. (The Cordless Headset
ON/OFF light slowly flashes.)
5.
Deskset Settings
Press
Exit
. The Cordless Settings menu appears.
188
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deregistering the Cordless Handset or Headset without the Deskset
Cordless Handsets or Headsets can also be deregistered using the Handset or Headset.
You can use this method when you cannot use the Deskset for standard deregistration.
The Deskset may be out of range or may have been removed from the system.
To deregister the Handset when the Deskset is not available:
1.
At the Cordless Handset, press OPTIONS and then 5. The Settings screen appears.
12:30p Feb 23
SETTINGS
EXT 249
1. Display
John
Smith
2. Sounds
3. Restore Default
2 Missed
Calls
4.
Deregister
5 New MSGs
EXIT
2.
Press 4 for Deregister. The Deregister Confirmation screen appears.
DEREGISTER HANDSET
Do you want to
deregister your
handset?
YES
3.
Press
YES
NO
.
If you deregister a Cordless Handset using the Handset, the previously
registered Deskset does not recognize the deregistration. You must also
deregister the Cordless Handset from that Deskset before another Cordless
Handset can be registered to that Deskset.
To deregister the Cordless Headset when the Deskset is not available:
1.
Deskset Settings
On the Headset, press VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –> VOL– –>
MUTE.
189
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Accessory Registration and Deregistration Time-Out
If the cordless device is registered to another Deskset or telephone, it must be
deregistered first. See “Deregistering a Cordless Handset or Headset” on
page 187.
For security reasons, the registration process on both Deskset and cordless accessory
terminates after the time-out period of two minutes if registration is not successful.
If the registration process times out on the cordless accessory, the cordless accessory
resets itself. The Deskset returns to the unregistered cordless accessory startup screen.
The Handset displays Registration Failed if the process times out.
If the registration process times out on the Deskset, it displays Registration Failed and
returns to Idle mode.
If Cordless Headset registration fails, the ON/OFF light on the Headset flashes twice
every five seconds. To reset the Headset, remove the Headset from the charger and try
the registration process again, beginning with Step 1, “To register the TL7600 Cordless
Headset:” on page 186.
Deskset Settings
190
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Setting and Changing Your Password
Use the Password menu to set, change, or clear your password. This setting can also be
controlled on the WebUI.
Once the password has been cleared, password entry is no longer necessary for User
Settings, Voicemail and the WebUI.
To set, change or clear your password:
1.
Call Appearance mode — Press MENU, then 2, and then 7.
Line Appearance mode — Press MENU, then 2, and then 4.
The Password menu appears.
2.
3.
To set or change your password, press 1.

Use the dial pad to enter a password of up to six digits.

To correct errors, press Backspc , or to start over, press Delete .

Press

To accept the change, press Save . The Password Saved screen appears,
then the User Settings menu appears.
To clear your password, press 2.

Deskset Settings
 and enter the new password again.
Press Yes to confirm that you want to clear your password. The Password
menu appears.
191
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Setting the Voicemail to Email Mode
The Voicemail to Email feature converts new voicemail messages to .WAV files and sends
them to your email account as an attachment. You can also choose to receive an email
notification of a new message without the .WAV attachment.
1.
Call Appearance mode — Press MENU, then 2, and then 8.
Line Appearance mode — Press MENU, then 2, and then 5.
The Voicemail to Email menu appears.
The Voicemail to Email menu is available only if this feature has been enabled
for your Deskset.
2.
3.
Deskset Settings
Press
 or  to select the desired Voicemail to Email mode:

OFF

Email Copy: Voicemail messages will be emailed to you as audio file
attachments.

Email Notification: You will receive email notifying you of new Voicemail
messages.
Press
Save
. The User Settings menu appears.
192
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Admin Settings
The Admin Settings are determined by your system administrator. Only someone
with access to the system administrator’s password can change the Admin
Settings.
To display the Admin Settings menu:
1.
Press MENU, then 3. You then must enter the Admin password before you can view
the Admin Settings menu.
For more information on these settings, see the Synapse Administrator’s Guide,
available for download at www.telephones.att.com/synapseguides.
Deskset Settings
193
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset Information
Use the Deskset Information screen, shown in Figure 53, to find the Deskset's IP
Address, which you will need to access the WebUI. The other Deskset information may
be used by your system administrator or the installer.
Deskset Information, Page 1
Deskset Information, Page 2
Figure 53. Deskset Information
To display Deskset Information:
1.
Press MENU and then 4. The Deskset Information screen appears.
The model number, device status, IP Address, and Firmware number are listed with
other information.
2.
Press
3.
Press
Deskset Settings
 to view additional information.
Exit
to return to the Main menu.
194
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Using Do Not Disturb (DND)
Do Not Disturb (DND) silences incoming ringing and paging. You can still answer
incoming calls when DND is on. The incoming call screen appears and the Call
Appearance or Line Appearance LED flashes.
To enable or disable Do Not Disturb:
1.
From the Idle screen, press
DND .
DND
. If necessary, press More 2/2 to display
DND ON appears in the top right of the Idle screen.
2.
Press
DND
to turn DND off. DND ON disappears from the screen.
Call Appearance mode — The DND indicator only appears when Call
Forward All is disabled. When Call Forward All is set, no calls ring regardless
of the DND setting, so the DND indicator does not appear.
Deskset Settings
195
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Auto-Attendant Settings
Auto Attendant Settings apply to Call Appearance mode only.
If your system administrator has set your extension as an Auto Attendant Manager, you
can use the Deskset to manage one or more Auto Attendants.
To manage the Auto Attendant Settings:
1.
Press MENU to display the Menu with a fifth item, Auto Attendant Settings.
2.
Press 5 to display the Auto-Attendant Settings. The screen displays a list of Auto
Attendants that you can manage.
3.
Highlight the name of the Auto Attendant you want to manage and press SELECT.
4.
Press
Deskset Settings
 or  to select Scheduled, OFF, or Manual.
196
Synapse SB67030/031 Deskset & Accessories User’s Guide
5.
Deskset Settings
Back to Contents

Scheduled: Turns the selected Auto Attendant on. Incoming calls are forwarded
to an Auto Attendant menu or destination according to the weekly schedule that
the system administrator has set.

OFF: Turns the Auto Attendant off. Incoming calls are forwarded to the
destination that the system administrator has set.

Manual: Immediately forwards incoming calls to the Auto Attendant menu that
the system administrator has set. No weekly schedule applies.
Press
Save
to save the setting. The list of Auto Attendants appears.
197
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Settings
The Cordless Handset is not supported in Line Appearance mode.
Once the optional Cordless Handset has been registered to the
Deskset, you can set up the Cordless Handset:
Deskset Settings

“Setting Cordless Handset Contrast” on page 199

“Setting the Cordless Handset Sounds” on page 199

“Setting the Cordless Handset Ringer and Voice
Volume” on page 200

“Setting the Cordless Handset to Factory Default” on
page 201

“Viewing the Cordless Handset Product ID” on
page 201.
198
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Setting Cordless Handset Contrast
To adjust the display contrast:
1.
Press OPTIONS, then 5 to display the Settings menu.
2.
Press 1. The Contrast screen appears.
CONTRAST
AaBbCcDdEeFf
AaBbCcDdEeFf
EXIT
 or  to adjust the contrast until the desired level is reached.
3.
Press
4.
To accept the changes you have made and return to the Settings menu, press
EXIT .
Setting the Cordless Handset Sounds
To adjust the sound:
1.
Press OPTIONS, then 5 to display the Settings menu.
2.
Press 2. The Sounds menu appears.
SOUNDS
Ringer Volum e
Ringtone
Key Beeps
3
[ 5 ]
[ On ]
EXIT
3.
4.
Deskset Settings
Press
 or  to select audio options:

To adjust the ringer volume from 0 to 6, press  or . Decreasing the volume
to zero silences the ringer. The ringer sounds as it is adjusted. You can also
change the ringer volume in the Idle mode by pressing the Handset volume
control,  VOLUME .

To choose one of nine ringtones, press  once to highlight Ringtone. To select
the ringtone, press  or . This setting only applies to the Cordless Handset.

To turn Key Beeps on or off, press  twice to highlight Key Beeps. Press
 or  to turn the Key Beeps On or Off.
To accept the adjustments and return to the Settings menu, press
199
EXIT
.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Setting the Cordless Handset Ringer and Voice Volume
The Handset also provides a volume control on the right side of the handset. You can
increase or decrease the ringer volume only when not on an active call. You can increase
or decrease the incoming voice volume during an active call or during message playback.
To adjust the ringer volume:
When not on an active call, press  VOLUME  to increase or decrease the ringer
volume.
A Ringer screen appears. The example shows the volume set to 3. The minimum ringer
volume is zero (silenced) and the maximum volume is 6.
12:30p Feb 23
Ringer
EXT 249
John Smith
2 Missed Calls
5 New MSGs
EXIT
If you set the ringer to zero (silenced), the silent ring icon (see “Cordless Handset Screen
Icons” on page 31) appears during an incoming call.
12:30p Feb. 23
INCOMING
EXT 249
Graham
Bell
John Smith
Silent Ring Icon
232 -555-0176
2 Missed Calls
5 New MSGs
IGNORE
FWD-VM
To adjust the incoming voice volume:
During an active call or during message playback, press  VOLUME  to increase the
incoming voice volume.
A PHONE screen appears. The example shows the volume set to 3. There are six volume
levels.
12:30p Feb 23
PHONE
EXT 249
John Smith
2 Missed Calls
5 New MSGs
EXIT
If you are using the speakerphone, the speakerphone volume is adjusted.
Deskset Settings
200
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Setting the Cordless Handset to Factory Default
To reset the Handset to default settings (factory defaults):
1.
Press OPTIONS, then 5 to display the Settings menu.
2.
Press 3. The RESTORE DEFAULT screen appears.
RESTORE DEFAULT
Do you want to
restore default
settings?
YES

Press
YES

Press
NO
NO
to clear all Handset custom settings.
to keep current settings.
Viewing the Cordless Handset Product ID
To view the Product ID:
1.
Press OPTIONS, then 5 to display the Settings menu.
2.
Press 5. The PRODUCT ID screen appears.
PRODUCT ID
ID #: 013DB18C9C
Model #: 67040
SW Version: XXXX
Registered: YES
EXIT
This page displays the Handset’s identification information, including serial number,
model number, software version, and registration status. This information cannot be
altered.
3.
Deskset Settings
Press
EXIT
to return to the Settings menu.
201
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
11
WEB INTERFACE
Use an Internet browser to access the Web User Interface (WebUI) that resides on the
Deskset. See “Accessing the Web User Interface (WebUI)” on page 203. After you log in
to the WebUI, you can configure the following features:

“Basic Settings” on page 206

“Extension Directory” on page 208

“Quick-Dial Keys” on page 210

“Voicemail Distribution” on page 211.
You can also view the Deskset Help from the WebUI. See “Help” on page 214.
Web Interface
202
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Accessing the Web User Interface (WebUI)
To access the WebUI:
1.
Ensure that your computer is connected to the same network as the Synapse system.
In most cases, your computer will already be connected to the network through the
PC port on the back of a Deskset.
2.
On the Deskset, press MENU then 4 to display Deskset Information.
3.
On the Deskset Information screen, find the IP Address.
4.
On your computer, open an Internet browser. AT&T recommends Internet Explorer (7
or higher).
5.
Type the Deskset IP address in the browser address bar, and press ENTER on your
computer keyboard.
192.168.0.102
Web Interface
6.
A Login page appears.
7.
Under Login Name, log in as a user by typing your extension number.
203
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
8.
Enter your password if you have created one (see “Setting and Changing Your
Password” on page 191). Otherwise, leave the password blank.
9.
Click
.

You can create or change your user password once you are logged in.

The Basic Settings page shown in Figure 55 on page 206 appears.
Changing a setting does not instantly apply the new value. Clicking
saves and applies all changes on that page.
Web Interface
204
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Error Handling
If you type an invalid value into one of the WebUI fields and click
, the page is not
saved. The WebUI displays an error message at the top of the page. The field with the
incorrect value is highlighted in yellow, as shown in Figure 54. You can view a more
detailed error description by resting your mouse pointer on the highlighted field.
.
Error Message
Invalid Entry
Figure 54. WebUI Error Indication
Web Interface
205
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Basic Settings
The remaining procedures in this chapter assume that you are already logged in to the
WebUI. See “Accessing the Web User Interface (WebUI)” on page 203.
After logging in, the Basic Settings page appears as shown in Figure 55. Your
Extension Name, which the system administrator enters, is displayed on internal calls.
In Call Appearance mode, callers using the Auto Attendant can search for your Extension
Name to reach your extension.
Figure 55. WebUI Basic Settings
(Call Appearance mode shown)
In Line Appearance mode, only the Set Password setting is available.
To modify the Basic Settings:
1.
Set the Call Forward All Settings. When on, Call Forward All forwards calls to the
target you select, and your Deskset does not ring.
a.
Turn Call Forwarding Off or On.
b.
Select the Target Type.

Web Interface
Voicemail: Select either Personal or, if your system has Group
Mailboxes, one of the Group Mailboxes.
206
Synapse SB67030/031 Deskset & Accessories User’s Guide
Web Interface
Back to Contents

Extension: Select an extension number or the Operator extension.

Outside Phone Number: Enter an outside telephone number. Enter a
preceding 9 or whatever digit, if any, that you would dial for an outside
call. For example, enter your cell phone number as the Outside Phone
Number to have all calls forwarded to your cell phone. This option does
not appear if your system administrator has disabled call
forwarding/transferring to an outside line. An error message appears
after you click
if you enter a restricted number.
2.
Under Auto Answer Settings, select an Auto Answer delay. The Auto Answer
feature automatically answers calls after the delay time you select. Turn Auto Answer
on or off from the Deskset menus. See “Auto Answering” on page 41.
3.
Configure the Voicemail to Email Settings:
a.
Click Yes or No to enable or disable Voicemail to Email for this extension.
b.
Enter your Email Address. Audio files and notifications will be sent to this
address.
c.
Click Off or On to disable or enable Auto Delete. When on, messages are
automatically deleted from your personal mailbox once they are sent to email as
audio files. This setting does not apply to Group Mailboxes.
d.
Select the Current Mode for Voicemail to Email.

Email copy (audio attachment)

Email notification (no attachment)

Off.
4.
Under User Password, create or change your Deskset password. The password must
consist of up to 6 digits.
5.
Click
to save your changes.
207
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Extension Directory
To allow easy dialing, you can create a personal Extension Directory (referred to as
the Personal list on the Deskset) that is only available from your extension. Your
administrator can also create a System Directory of names and phone numbers (referred
to as System list on the Deskset) that is available to all extensions.
To add an entry to the Extension Directory:
Web Interface
1.
In the navigation menu at left, click Extension Directory. The Directory List page
appears.
2.
Click
appears.
3.
Complete the form with the desired information.
4.
Click
. The Add Extension Directory List Entry page
to save. The Directory List appears with the entries added.
208
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To edit Extension Directory entries:
1.
In the navigation menu at left, click Extension Directory. The Directory List page
appears.
2.
Click [Edit] next to the entry to be edited. The Edit Extension Directory List Entry
page appears.
3.
Complete the form with the desired information.
4.
Click
to accept your changes or
to reject the changes.
To sort and delete Extension Directory entries:
Web Interface
1.
In the navigation menu at left, click Extension Directory to display the Directory
List.
2.
To sort entries by last name, click
. The button changes to
. This action only works during the current session. The sort
order reverts to listing the names by first name when you log in the next time.
3.
To delete Directory entries:
a.
Click the check boxes for the entries you want to delete.
b.
Click
. All of the selected entries are removed.
209
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Quick-Dial Keys
To add or edit Quick-Dial entries:
1.
In the navigation menu at left, click Quick Dial Keys. The Quick Dial Keys page
appears.
2.
Enter names and telephone numbers or extensions in the Name and Number
columns. If it is an outside phone number, enter a 9, or whatever digit, if any, that
must be dialed first to indicate this is an outside call.
To edit or delete an entry, type over the entry.
3.
To save the entries, click
, or to reject the changes, click
4.
Press the key to the right of the
have been added or edited.
.
label on the Deskset to verify that the entries
ŀ
Call Appearance mode only — If your system administrator has set up your
phone to access the Call Queue, the Quick Dial key is replaced by the Call
Queue key. See “Answering Calls in the Call Queue” on page 65. Quick Dial
keys will not be available on your Deskset unless the system administrator
enables the Quick Dial key again.
Web Interface
210
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Voicemail Distribution
If you enable Voicemail Distribution, you can leave new messages or forward existing
messages to lists that you create in the WebUI. This feature is disabled by default. If you
enable this feature, there will be an additional step every time you press MESSAGES to
access your Voicemail. See “Accessing Your Messages” on page 131.
To enable and disable Voicemail Distribution Lists:
1.
In the navigation menu at left, click Voicemail Distribution to display the
Voicemail Distribution Lists page.
If you have previously enabled Voicemail Distribution and created one or more
Voicemail Distribution lists, the existing Voicemail Distribution Lists appear.
2.
Web Interface
Click
Voicemail Distribution.
to enable or
211
to disable
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To create a Voicemail Distribution List:
1.
In the navigation menu at left, click Voicemail Distribution to display the
Voicemail Distribution Lists page.
2.
Click
3.
Enter a Name for the Voicemail Distribution List.
4.
Assign Distribution List Members.
. The Create Distribution List page appears.
Select one or more extensions from the Available Extensions list and click
OR
Select one or more extensions to remove from the Distribution List Members list
and click
.
5.
Web Interface
Click
to save these settings or click
without saving the changes.
212
to return to the previous page
.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To edit or delete a Voicemail Distribution List:
1.
In the navigation menu at left, click Voicemail Distribution to display the
Voicemail Distribution Lists page.
2.
Click
for the Distribution List you want to edit or delete. The Edit
Distribution List page appears.
3.
Optional: Click
4.
Edit the Distribution List Name as needed.
5.
Assign Distribution List Members.
to delete this Distribution List, then go to Step 6.
Select one or more extensions from the Available Extensions list and click
OR
Select one or more extensions from the Distribution List Members list and click
.
6.
Web Interface
Click
to save these settings or click
without saving the changes.
213
to return to the previous page
.
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Help
To access WebUI Help:
1.
In the navigation menu at left, click Help.
A PDF Help file opens.
2.
Web Interface
To view a topic, click the link for that topic. The page for that topic appears.
214
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
CHAPTER
12
TROUBLESHOOTING
If you have difficulty operating your Deskset and Accessories, try the following
suggestions in this section:

“Common Troubleshooting Procedures” on page 216

“Display Messages” on page 218

“Calls Generally” on page 220

“Incoming Calls” on page 224

“Outgoing Calls” on page 226

“Voicemail” on page 228

“Other Deskset Features” on page 231

“WebUI” on page 234

“PC/Deskset Interaction” on page 235

“SB67040 Cordless Handset” on page 236

“TL7600 Cordless Headset” on page 242.
For customer service or product information, contact the person who installed
your system. If your installer is unavailable, visit our web site at
www.telephones.att.com/smb or call 1 (888) 916-2007. In Canada,
dial 1 (888) 883-2474.
Troubleshooting
215
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Common Troubleshooting Procedures
Follow these procedures to resolve common issues.
Resolving General Functional Issues
To resolve a blank screen or device that does not work at all:

Ensure the AC plug is plugged into an electrical outlet not powered by a wall
switch.

Verify that the AC power outlet has power. Try plugging in some other AC device.
If nothing works, contact an electrician or use another power outlet.

Verify that the DC plug is plugged into the power jack on the device.

The system devices are not immediately active when powered up and after a
power interruption. Allow at least 30 seconds for the device to boot up.

If you have an SB67031 Deskset using Power over Ethernet (PoE), ask your
system administrator to confirm that the PoE switch is working correctly.
To resolve a sluggish, unresponsive, or unusually behaving device:
Reset the device by pressing the RESET button on the back of the Deskset for less than
five seconds or by removing and restoring AC power.
Pressing the RESET button for more than five seconds will erase all data and
settings.
To restore a Deskset to factory defaults:
Insert a pen or paper clip into the Reset hole on the back of the Deskset and press the
RESET button for more than five seconds.
Troubleshooting
216
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
To resolve problems with a cordless device:
For features or audio problems, make sure that the Deskset associated with the cordless
device does not share the problem. If it does, look in Deskset Troubleshooting. See “Other
Deskset Features” on page 231.
1.
Verify that the device battery has power.

When removed from the charger, the Cordless Handset screen is lit for about 30
seconds.

When removed from the charger, the Cordless Headset emits a dial tone or three
beeps when you press ON/OFF.
If there is no power, see the Handset or Headset installation sections of the
Synapse Installation Guide at
www.telephones.att.com/synapseguides
2.
Verify that the Deskset Cordless Settings screen indicates that the device is
registered.

Press MENU –> 2 –> 6.

If the Handset is not registered, register it:

Troubleshooting
a.
Place the Handset in the charger.
b.
Register the Handset at the Deskset. Press MENU –> 2 –> 6 –> 1 –>
Register .
If the Headset is not registered, register it:
a.
Place the Headset in the charger.
b.
Register the Headset at the Deskset. Press MENU –> 2 –> 6 –> 2 –>
Register (Call Appearance mode), or MENU –> 2 –> 3 –> 2 –> Register
(Line Appearance mode).
217
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Display Messages
The screen is blank or the Deskset menu does not work.
Probable Cause
Corrective Action
There may be no power or
the Deskset may need to be
reset.

See “To resolve a blank screen or device that
does not work at all:” on page 216.

Reset the Deskset to factory defaults. Insert a pen
or paper clip into the reset hole and press for
more than five seconds.
The screen displays Joining Site... for more than one minute.
Probable Cause
Corrective Action
The Gateway is failing to
synchronize with a Deskset
configured for a different
system configuration.

Always disconnect the LAN cable before restoring
factory defaults (by pressing the RESET button
more than five seconds).
The screen displays Network Down.
Probable Cause
Corrective Action
The Ethernet cable is
unplugged.

Ensure that one end of the Ethernet cable is
plugged into the port marked LAN on the device
and that the other end is plugged into your office
LAN.

Confirm that the Ethernet port light next to the
Ethernet port is green. If it is not, unplug the
cable and plug it in again.

Check if other network devices, such as
computers, are communicating with the network.
If not, then contact your IT administrator.
There may be a problem with
the office network.
The screen displays Synch Failed.
Troubleshooting
Probable Cause
Corrective Action
The device synch failed when
trying to connect to the
system.

Reset the device. Insert a pen or paper clip into
the reset hole and press for more than five
seconds.
The maximum number of that
type of device has been
reached.

A device must be removed from the network and
deleted from the system before another device
can be added.
218
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Probable Cause
Corrective Action
The same Deskset extension
number already exists.

Reset the Deskset to factory defaults without the
network cable connected. Use a paper clip to
press and hold the reset switch for more than five
seconds.
The device software version
is different than the rest of
the system.

Ask your system administrator to update all
devices to the current software version.
The device screen displays Synchronizing....
Probable Cause
Corrective Action
Not enough time has
elapsed.

The device may display Synchronizing… for a
few seconds. This is normal and does not indicate
a problem.
Deskset cannot make or receive phone calls and the Deskset screen displays Synchronizing....
Troubleshooting
Probable Cause
Corrective Action
The Deskset may have an
incompatible software
version.

Ask your system administrator to update your
Deskset to the current software version.
219
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Calls Generally
Calls are dropped.
Probable Cause
Corrective Action
Restoring Deskset settings or
updating software while that
extension is in use will cause
all calls to be dropped.

Your system administrator should avoid updating
software or restoring Deskset settings when you
are likely to be using the phone.
The network is down.

Ensure that the Ethernet cable is securely
plugged into the network port beneath your
Deskset labeled
and that the other end is
plugged into your office LAN.
The Deskset extension was
changed during the call.

Contact your system administrator. If changes
were made to your extension while you were on
a call, that call is dropped.
Maximum Call Duration was
exceeded.

None. Outside calls that you transfer or forward
to another outside number use two lines. The
duration of such calls is limited by a timer that
your system administrator sets.
Deskset cannot make or receive phone calls
Probable Cause
Corrective Action
Putting the T1 Gateway into
loopback test mode prevents
phone calls from occurring.

Do not run loopback tests while the T1 trunk is in
use.
Your Deskset is not
synchronized.

Press MENU –> 4 to verify that the Deskset
Status is Synchronized. See “Deskset cannot
make or receive phone calls and the Deskset
screen displays Synchronizing....” on page 219.
Your Deskset is not
connected to the LAN.

Ensure that the Ethernet cable is securely
plugged into the network port beneath your
Deskset and that the other end is plugged into
your office LAN.
On outside calls, you hear an excessive echo at the Deskset.
Troubleshooting
Probable Cause
Corrective Action
The automatic PSTN Gateway
line calibration did not run
properly.

See your system administrator. There may be
non-system equipment connected in parallel to
the telephone line.
220
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
You cannot retrieve parked calls.
Probable Cause
Corrective Action
The first digit of an extension
number matches the first
digit of parked calls.

Your system administrator may have to correct
your Dial Plan settings. Do not have extension
numbers whose first digits match the park
extension prefix.
You hear static, sudden silences, gaps in speech, or garbled speech.
Probable Cause
Corrective Action
You may be experiencing
network problems.

Your LAN administrator should ensure the
following minimum guidelines are met:

A switched network topology is
recommended (using standard 10/100
Ethernet switches that carry traffic at a
nominal rate of 100 Mbit/s).

The office network infrastructure should use
Cat.-5 wiring.

Do not connect a network server PC to the PC
port on the Deskset.

Make sure the network cable is securely plugged
in. If you tug on the cable, the plug should remain
inserted.
A call is forwarded or transferred to an outside telephone number and the call is disconnected.
Troubleshooting
Probable Cause
Corrective Action
Telephone line-to-telephone
line call times have been
restricted. Calls that are
forwarded or transferred to
an outside phone number
use two PSTN lines or voice
channels for the duration of
the call. To avoid tying up
two outside lines, these calls
are on a timer.

Ask your system administrator to reset the Timer
for Forwarded and Transferred Outside
Calls.
221
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
You are unable to transfer a call to an extension.
Probable Cause
Corrective Action
The extension is unavailable.

Check if the destination extension is
disconnected from the network.

Ensure that the extension exists.

All the destination extension’s lines may be busy.

If the party you have on hold hangs up, call back
and start the transfer process again.
Your Deskset does not automatically forward a call to another extension.
Probable Cause
Corrective Action
Call Appearance mode
only — The Call Forward All
settings are incorrect.

Check that Call Forward All is on ( FWD ON
should appear in the top right corner of the
screen while in Idle mode).

Ensure that a valid extension number has been
entered as a destination extension.

Confirm that the Call Forward All Target is set
to EXT.
You are unable to transfer a call to an outside phone number.
Troubleshooting
Probable Cause
Corrective Action
Call Appearance mode
only — Transferring to an
outside phone number has
been disabled, or no lines are
available.

Check that your system administrator has
enabled transferring to an outside phone number.

Ensure that a valid outside number is shown in
the to Phone # field. Enter a 9 or whatever digit,
if any, that must be dialed first for an outside call.

Ensure that the Gateway is connected to the
network.

All phone lines may be in use. If so, try again later.
222
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Deskset does not automatically forward a call to an outside phone number.
Probable Cause
Corrective Action
Forwarding to an outside
phone number has been
disabled or Call Forward All
or the Call Forward–No
Answer settings are
incorrect.

Call Appearance mode only — Check that Call
Forward All is on. FWD ON should appear in the
top right corner of the screen while in Idle mode.
Press CallFwd to turn this feature on.

Call Appearance mode only — Ensure that a
valid outside number is shown in the to Phone #
field. Enter a 9 or whatever digit, if any, that must
be dialed first for an outside call.

Call Appearance mode only — Confirm that the
Call Forward All Target is set to Phone #. On
the Deskset, press MENU –> 2 –> 2.

Check that forwarding to an outside phone
number has been enabled. Your system
administrator must enable Call Fwd/Transfer
to line in the Admin Settings.
You are unable to manually forward a call to Voicemail.
Troubleshooting
Probable Cause
Corrective Action
Call Appearance mode
only — You cannot foward
incoming Ring Group calls
and incoming Call Queue
calls to Voicemail.

Nothing. The system administrator can designate
a Deskset as a forwarding destination if the Ring
Group call is unanswered. If that Deskset does
not answer the forwarded call, the call will be
forwarded again according to that Deskset’s
settings.
223
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Incoming Calls
Your Deskset does not receive incoming calls.
Probable Cause
Corrective Action
Incoming call notifications
have been suppressed or
delayed, or incoming calls
are redirected by the
Deskset, or incoming calls
are not directed to the
Deskset.

Verify that Do Not Disturb is off. Make sure that
DND ON is not in the top right corner of the
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.

Verify that Call Forward All is off. Make sure that
FWD ON is not in the top right corner of the
Deskset display. Turn this feature off by using the
Deskset Idle screen soft keys.

Incoming calls may be directed to a Ring Group or
Call Queue that you are not part of. Calls may also
be redirected via DID numbers and Trunk Routing.

Press the VOL+ key to increase ringer volume.

Verify that the Audible Ring Delay is off. Press
MENU –> 1 –> 2 at a Deskset to adjust the ring
delay.
The ringer volume is too low
or a ring delay is set.
You receive only caller ID numbers, not caller ID names.
Probable Cause
Corrective Action
Your T1 telephone service
provider may use DMS-100
or 5ESS signalling protocols,
which do not support caller
ID name delivery.

Talk to the service provider about obtaining
PRI-NI2 signaling.
Call Appearance mode only — Outside caller cannot find your extension in the Auto Attendant
Directory.
Troubleshooting
Probable Cause
Corrective Action
You have not recorded a
Personal Name.

Record a name at the Deskset. Press MENU –> 2
–> 5 to record a Personal Name to be played to
callers.
Your system administrator has
not entered your first and last
name into the Extension List.

Consult your system administrator.
The outside caller may not
be waiting long enough for
the search.

Tell callers that after spelling the name, they can
press the pound (#) sign to start the search.
224
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Appearance mode only — Call does not Auto Answer.
Probable Cause
Corrective Action
The Deskset is set to Call
Forward All.

Deactivate Call Forward All. On the Idle screen,
press CallFwd .
The Deskset is in DND mode.

Deactivate DND. On the Idle screen, press
DND .
Your Auto Answer delay is
greater than your
Call-Forward – No Answer
delay.

Adjust the Auto Answer delay. On the Deskset,
press MENU –> 2 –> 3.
Ring Group calls cannot be
automatically answered.

If your location has a T1 Gateway and DID
numbers, ask your system administrator to assign
a DID number to your extension and ask people
whose calls you want auto answered to dial your
DID number.
Caller ID is not working. The display shows  Phone#  and a digit for the name, and the same digit
for the phone number.
Troubleshooting
Probable Cause
Corrective Action
Your organization does not
subscribe to caller ID service
or you have DSL phone lines
without filters installed.

Caller ID is a subscription service. You must
subscribe to this service from your local
telephone service provider for this feature to
work on your phone.

The caller must be calling from an area that
supports caller ID.

Both you and your caller’s telephone companies
must use caller ID compatible equipment.

If you have DSL phone lines, confirm that you
have a DSL filter plugged in between each
Deskset and DSL wall jack. The DSL filter must be
plugged into the wall jack, not the Gateway.
225
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Outgoing Calls
No dial tone.
Probable Cause
Corrective Action
Handset cord is plugged into
the wrong jack.

Ensure the handset cord is plugged into the
handset jack on the side of the Deskset. Do not
connect the handset cord to the corded headset
jack on the back of the Deskset.
When you dial an outside number, you reach an extension instead.
Probable Cause
Corrective Action
The extension prefix matches
the first digit of the outside
phone number you tried to
dial, and you don't have to
dial a digit before dialing
outside phone numbers.

Consult your system administrator.
You cannot make calls to an outside number.
Probable Cause
Corrective Action
An outside phone number
cannot be accessed through
the Gateway.

Ensure that you enter a 9 or whatever digit, if any,
that must be dialed first for an outside call. For
example, 9-1-555-0123.

If you see All Phone Lines Busy on the Deskset
screen, try again later because all outside lines
may be in use.

Ensure that a Gateway is connected to the
network and that it resides on the same subnet
as the Deskset.

Wait for a channel or line to become available.

The system administrator can either remove the
reservations from some trunks or contact the
service provider to add more analog telephone
lines or T1 channels.
Call Appearance mode
only — Your extension has a
trunk reservation for
outgoing calls, and all lines
and channels are being used
for active or incoming calls,
or are reserved for other
extensions.
Troubleshooting
226
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
You cannot make international long distance calls.
Probable Cause
Corrective Action
Call Appearance mode
only — If you don’t need to
dial an extra digit (such as 9)
to make an outside call,
phone numbers that start
with 0 (including
international or country
codes), will go to the
Synapse system operator.

Consult your system administrator.
Your Deskset is call
restricted.

None.
You cannot access phone company services like 411.
Probable Cause
Corrective Action
Call Appearance mode
only — If any x11 extensions
already exist (such as 411, or
611), then the extensions
take precedence. In other
words, dialing 411 calls
extension 411, not the 411
directory service. 911 cannot
be assigned as an extension
number.

Consult your system administrator.

Ensure that you enter a 9 or whatever digit, if any,
that must be dialed first for an outside call. For
example, 9-1-555-0123.
Call Appearance mode only — The PSTN Trunk reservation is not being honored.
Probable Cause
Corrective Action
An incoming call may be
using that line. Parking calls
and forwarding calls on a
reserved trunk does not free
up the trunk.

Consult your system administrator about setting
up Trunk Routing to reserve the incoming path to
the “special” extension.

A Forwarded call must end before the reserved
trunk is available.
DDNs (Directory Dial Numbers) do not dial out properly from the Call Log.
Troubleshooting
Probable Cause
Corrective Action
This system does not support
DDN.

DDNs in the Call Log are treated like all other
caller ID phone numbers.
227
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Voicemail
Voicemail is not received at the extension you called.
Probable Cause
Corrective Action
Target extension Voicemail is
full.

Delete messages.
Extension is unplugged.

Plug in the extension.
Distribution List error.

Verify the Distribution List. Log in to the WebUI,
then click Voicemail Distribution.
Your Deskset does not receive Voicemail.
Probable Cause
Corrective Action
Calls are not being directed
to Voicemail, or the
Voicemail memory is full.

Call Appearance mode only — Verify that Call
Forward All is off or is targeted to Voicemail.

Press CallFwd to turn this feature off.
FWD ON will not be in the top right corner of
the Deskset display.

To set the Call Forward All target, log in to
the WebUI. On the Basic Settings page, set
the Target Type to Voicemail. Then click
.

Ask the system administrator to check the Call
Forward – No Answer setting. Calls may be
forwarding to another phone number instead of
Voicemail.

Check your available Voicemail memory. You may
need to delete some messages to create space.
Call Appearance mode only — The number of new messages or all messages does not match on
Cordless Handset and Deskset.
Troubleshooting
Probable Cause
Corrective Action
Cordless Handsets registered
to Desksets that have access
to Group Mailboxes do not
recognize the messages in
the Group Mailboxes.

None. The optional Cordless Handsets do not
have access to Group Mailboxes. Therefore,
Group Mailbox messages do not appear on the
Handset.
228
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Incomplete Voicemail messages.
Probable Cause
Corrective Action
Recording interrupted by
time-out or full memory.

If a caller leaves a very long message, part of it
may be lost when the Deskset disconnects the
call after two minutes.

If the caller pauses for longer than six seconds,
the Deskset stops recording and disconnects the
call.

If the Deskset’s memory becomes full during a
message, the Deskset stops recording and
disconnects the call.

If the caller's voice is very soft, the Deskset may
stop recording and disconnect the call.
Unable to find a message in a Group Mailbox.
Probable Cause
Corrective Action
Group Mailboxes are
accessed by multiple users.

None. Group Mailboxes are accessed by multiple
users. Messages can be marked as old or deleted
by other users.
The number of new messages in a Group Mailbox changed spontaneously.
Troubleshooting
Probable Cause
Corrective Action
Group Mailboxes are
accessed by multiple users.

None. Group Mailboxes are accessed by multiple
users. Messages can be marked as old or deleted
by other users.
229
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
The system does not respond to remote Voicemail commands.
Probable Cause
Corrective Action
The system cannot detect
Dual-Tone Multi-Frequency
(DTMF) tones, which are the
signals sent when the caller
presses dial-pad keys.

Confirm you have entered star, star (**) before
entering your remote access code (user
password). If you have no password, press star,
star (**), then pound (#).

Confirm you are calling from a touch-tone phone.
When you dial a number, you should hear tones.
If you hear clicks, the phone is not a touch-tone
telephone and cannot activate the answering
system.
Troubleshooting

The answering system might not detect the star,
star (**) while your announcement is playing. Try
waiting until the announcement is over before
entering the code.

There may be interference on the phone line you
are using. Press the dial-pad keys firmly.
230
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Other Deskset Features
Other Desksets do not appear in the extension list.
Probable Cause
Corrective Action
The Deskset is not connected
to the same subnet as the
other Desksets.

Verify that the first two sections of the IP address
(the portion before the second “dot”) match the
IP addresses of the other Desksets or that the
subnets are set up to communicate with each
other. Press MENU –> 4 at a Deskset to find the
IP address.

If the other Desksets have been assigned static IP
addresses, you may have to assign your Deskset
a static IP address to match the other Desksets.
You are unable to record a greeting.
Probable Cause
Corrective Action
Call Appearance mode
only — The selected Deskset
is set up to forward all calls.

Disable the call forwarding on the selected
Deskset. Press CallFwd .

Select a different Deskset on which to record the
greeting.
There is no DistrList key so you cannot forward messages to a Distribution list.
Probable Cause
Corrective Action
The DistrList key is not
present unless the
Distribution List feature is
enabled and you have
created at least one
Distribution List.

Log into the WebUI and click
Voicemail Distribution. Enable Voicemail
Distribution, and create one or more Distribution
Lists.
Your Deskset soft keys have changed.
Probable Cause
Corrective Action
The highlight bar has moved
to another line on the
screen.

None. The soft keys reflect the call state and
Deskset functions. They change depending on
which line is highlighted.
For example, there may be a held call, an active
call, or an incoming call on the screen. To view
the soft keys for that call, move the highlight bar
by pressing  or .
Troubleshooting
231
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
You are unable to add an entry to Quick-Dial list.
Probable Cause
Corrective Action
If you have an SB67030/031
Deskset, the Quick-Dial list is
full — there are six entries
available.


Edit Quick-Dial entries on the Deskset to write
over an existing entry:
a.
Press the button to the right of
.
b.
Press Edit List to add or edit a Quick-Dial
entry.
Edit Quick-Dial entries on the WebUI to write over
an existing entry:
a.
Log in to the WebUI and click
Quick Dial Keys.
b.
Edit the Quick-Dial entries.
c.
Click
.
Your SB67030/031 Deskset
has been configured for Call
Queue. The Quick-Dial key
and Quick-Dial list are
unavailable.

See your system administrator if you need to use
Quick Dial instead of Call Queue.
If you have an SB67020
Deskset, the system
administrator must configure
one or more Programmable
Feature Keys as Quick Dial
keys before they can be
used.

Ask your system administrator to configure one
or more Quick-Dial keys for your Deskset.
You are unable to locate the Cordless Handset from the Deskset.
Troubleshooting
Probable Cause
Corrective Action
The Cordless Handset’s
battery is dead.

Charge the Cordless Handset battery.
The Cordless Handset is out
of range or not registered.

If LocateHS does not appear on the Deskset Idle
screen, then the Cordless Handset is not
registered. Register the Handset at the Deskset.
Press MENU –> 2 –> 6 –> 1 
–> Register .
You deregistered the
Cordless Handset on the
Handset, but the Deskset still
indicates it is registered.

Deregister the Cordless Handset on the Deskset.
On the Deskset, press MENU –> 2 –> 6. If the
Handset is registered, the screen indicates
1. Handset (Registered). Press 1 –> DeReg
to deregister the Handset.
232
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Call Appearance mode only — You cannot make or receive phone calls on the T1 channels.
Troubleshooting
Probable Cause
Corrective Action
Incoming or outgoing calls
using the T1 trunk are
attempted before the 
SYN/ACT LED is GREEN.

Press the RESET button on the front panel of the
T1 Gateway for less than 5 seconds.

Wait for the SYNC LED to turn GREEN before
making or receiving any T1 calls or receiving calls
on the T1 Gateway.
233
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
WebUI
Unable to access the WebUI Log-in page from my computer.
Probable Cause
Corrective Action
The computer is not
connected to the same
subnet (network) as the
Deskset, and the subnets are
not set up to communicate.

Verify the IP address. You must correctly enter
the IP address of your Deskset into your Internet
browser’s address bar. At the Deskset, press
MENU –> 4 to see the IP address displayed in
the third line of the information.

Ensure that there is an Ethernet cable attached to
Network port on the Deskset and to the LAN. If a
PC at the same workstation is sharing the LAN
connection, attach an Ethernet cable to your
computer’s Ethernet port and to the PC port on
the back of the Deskset.

Confirm that your computer and your Deskset are
on the same subnet so that they can talk to each
other. Check that the first three sections of each
IP address are the same. If they are not, they may
not be connected to the same subnet. Contact
the installer; the subnets may not be set up to
communicate.
Changes made in the WebUI are not saved.
Troubleshooting
Probable Cause
Corrective Action
must be clicked on
each page to confirm the
changes.

Click
changes.
234
on each page to confirm the
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
PC/Deskset Interaction
Internet connection or access to the local network on your computer does not work after installing
the Deskset.
Probable Cause
Corrective Action
The Ethernet cords are not
installed correctly.

Check that the Ethernet cord from the computer
is plugged into the Deskset port labeled
.A
second Ethernet cord should be plugged into the
Ethernet port on the Deskset marked
with
the other end plugged into your LAN.
Your PC is slower after connecting it to the LAN through the Deskset.
Probable Cause
Corrective Action
A computer connected
through the Deskset will be
limited to 100 Mbits/s.

Use separate Ethernet connections for the
Deskset and the computer so that the computer
can take advantage of the network’s greater
bandwidth.
Your PC, which is connected to the LAN through the Deskset, briefly loses its network connection.
Troubleshooting
Probable Cause
Corrective Action
For PCs connected to the
LAN through Desksets,
disruption to the Deskset
operation affects the PC. For
example, when the Deskset
restarts (possibly due to a
software upgrade) the
connection to the LAN is
temporarily lost.

If the PC is connected to the LAN through the
Deskset, your system administrator should avoid
updating software or restoring Deskset settings
when you are using the workstation.

If the PC is connected to the Deskset, and if the
PC is connected to an Uninterruptible Power
Supply (UPS), plug the Deskset into a UPS.

Use separate Ethernet connections for the
Deskset and the computer.
235
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
SB67040 Cordless Handset
Handset does not work at all (LCD is black).
Probable Cause
Corrective Action
There is no power to the
device.

Confirm the battery is installed and charged
correctly.

Place the Handset into the charger. Ensure the
charger is securely plugged into an outlet not
controlled by a wall switch. The Charge LED on
the charger should light and the Handset display
should indicate that the Handset is charging.

Verify that the charger’s AC power outlet has
power, such as plugging in some other AC device.
If nothing works, contact an electrician or use
another power outlet.

If the battery is completely depleted, it can take
up to 10 minutes to charge the battery before the
low battery icon appears.
Extension number does not match the Deskset.
Probable Cause
Corrective Action
The Handset has been
registered to another
Deskset.
1.
Check the Deskset to see if a Handset has been
registered. If so, deregister it.
On the Deskset, press MENU –> 2 –> 6. If the
Handset is registered, the screen indicates
1. Handset (Registered). Press 1 –> DeReg
to deregister the Handset.
2.
Deregister your Handset. On the Handset, press
OPTIONS –> 5 –> 4.
3.
Start the registration process again. Register the
Handset at the Deskset. Press MENU –> 2 –> 6
–> 1 –> Register .
Unable to create new Directory or Quick-Dial entry.
Troubleshooting
Probable Cause
Corrective Action
This feature is not supported
on the Handset.

None. Although you can access the Directory or
Quick Dial on the Handset, you can create, delete,
or edit entries only on the Deskset or WebUI.
236
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Handset registration is not working.
Probable Cause
Corrective Action
The Handset and the Deskset
are not communicating with
each other.

Confirm you have placed the Handset in the
charger and check that the screen on the
Handset turns on before you press the Register
soft key on the Deskset.

If registration does not start, try lifting the
Handset out of the charger for a few seconds
before placing it back.

The Handset may indicate that it is registered but
the Deskset indicates that it is not registered.
The Synapse system is in
Line Appearance mode.


Deregister the Handset at the Handset. Press
OPTIONS –> 5 –> 4.

Register the Handset at the Deskset. Press
MENU 
–> 2 –> 6 –> 1 –> Register .
None. Because the Handset does not operate in
Line Appearance mode, it deregisters from the
Deskset.
Unable to make outside calls.
Probable Cause
Corrective Action
The Deskset cannot make
outside calls.

Ensure that the Deskset can make outside calls.
For more information, see “Outgoing Calls” on
page 226.
The Handset cannot
communicate with the
Deskset.

Confirm that your Handset is registered to your
Deskset. On the Handset, press OPTIONS –> 5 –>
5 and check that the bottom line reads
Registered: YES.

You might be out of range of the Deskset; try
moving closer. If you see the Idle screen, then the
Handset is successfully communicating with the
Deskset.
Handset does not receive incoming calls.
Troubleshooting
Probable Cause
Corrective Action
The Deskset cannot receive
outside calls.

Ensure that the Deskset can make outside calls.
For more information, see “Outgoing Calls” on
page 226.
237
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Probable Cause
Corrective Action
The incoming call
notifications have been
suppressed.

Verify that Do Not Disturb is off. Make sure that
DND is not in the top right corner of the Handset
display. Turn this feature off by using the Deskset
Idle screen soft keys.

Verify that Call Forward All is off. Make sure that
CFWD is not in the top right corner of the
Handset display. Turn this feature off by using the
Deskset Idle screen soft keys.

If the Handset does not ring for an incoming call,
press  VOLUME  on the side of the Handset
to increase ringer volume.

Confirm that your Handset is registered to the
Deskset. At the Deskset, press MENU –> 2 –> 6.
If the Handset is registered, the screen displays
1. Handset (Registered).

At the Handset, verify that the Handset is
registered. Press OPTIONS –> 5 –> 5 and check
that the screen displays Registered: YES.

Verify that the extension numbers are the same
on both the Deskset and Handset Idle appears. If
they do not match, the Handset is registered to
another Deskset.

You might be out of range of the Deskset; move
closer.
Incoming call notifications do
not reach the Handset.
Unable to locate Handset using LocateHS on the Deskset.
Troubleshooting
Probable Cause
Corrective Action
The Handset is not
registered.

If the LocateHS soft key does not appear on the
Deskset, then the Handset is not registered. On
the Deskset, press MENU –> 2 –> 6 –> 1 –>
Register .
The Handset battery is dead.

Place the Handset into the charger.
The Handset is out of range.

Move the Handset closer to the Deskset.
238
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Handset shows screen telling you to register it, but Deskset screen says that the Cordless Handset
is registered.
Probable Cause
Corrective Action
Sometimes, when you
deregister a Cordless
Handset from the Deskset,
the Deskset does not reflect
the Cordless Handset’s new,
unregistered status.

Deregister the Handset, then reregister the
Handset.
a.
On the Deskset, press MENU –> 2 –> 6 –> 1 
–> DeReg .
b.
On the Deskset, press MENU –> 2 –> 6 –> 1 
–> Register .
Handset displays Deskset in Use when trying to make a call.
Probable Cause
Corrective Action
Either the Deskset or its
registered Handset can be on
a call, but not both.

Hang up the call at the Deskset.

Move the current call to the Handset:

Press PHONE on the Handset. The Handset
asks if you wish to switch the current active
call from the Deskset to the Handset.

Press SWITCH on the Handset to move the
call to the Handset.
Handset continuously displays Searching for Deskset….
Troubleshooting
Probable Cause
Corrective Action
The Handset is out of range
or not registered.

Verify that the Deskset is powered and fully
functional. If the Deskset has no AC power, the
Handset will not work.

The Handset may be out of range of the Deskset;
move closer.

The Handset may have been deregistered when
the Deskset was upgraded or reset. Deregister
the Handset at the Handset; then, at the Deskset,
register the Handset again:
a.
On the Handset, press OPTIONS –> 5 –> 4.
b.
On the Deskset, press MENU –> 2 –> 6 –> 1 
–> Register .
239
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Caller ID is not working.
Probable Cause
Corrective Action
Your organization does not
subscribe to this service.

Caller ID is a subscription service. You must
subscribe to this service from your local
telephone company for this feature to work on
your phone.

The caller must be calling from an area that
supports caller ID.

Both you and your caller’s telephone companies
must use caller ID compatible equipment.
You have DSL phone lines
without filters installed.

If you have DSL phone lines, make sure you have
a DSL filter plugged in between each DSL line and
the wall jack. The DSL filter must be plugged into
the wall jack, not the Gateway.
Probable Cause
Corrective Action
Restoring Deskset settings
while that extension is in use
causes all calls to be dropped.

Update software and restore Deskset settings
only in Idle mode with no calls pending.
Cordless Handset lost
connection to the Deskset.

Verify that your Cordless Handset battery is
charged and that it is within range of the Deskset.

Update software and restore Deskset settings
only in Idle mode with no calls pending.

Verify that your office network is active and that
your Deskset has power.

Ensure that the Ethernet cable is securely
plugged into the network port beneath your
Deskset labeled
and that the other end is
plugged into your office LAN.

Ask the system administrator to check the
connections between the Gateways and the
telephone service.
Calls dropped.
The network is down.
The telephone line was
disconnected while on an
outside call.
Unable to find a way to turn on Do Not Disturb or Call Forward All.
Troubleshooting
Probable Cause
Corrective Action
These functions can only be
enabled on the Deskset.

To activate Do Not Disturb (DND) or Call Forward
All, press DND or CallFwd on the Deskset
while in Idle mode.
240
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Poor audio quality. Speech is cutting out.
Probable Cause
Corrective Action
The Handset is almost out of
range or is experiencing
interference.

You may be close to being out of range. Try
moving closer to the Deskset.

Other electronic products can cause interference
with your Handset. Try installing the Deskset far
away from devices such as televisions,
microwaves, or other cordless devices, including
other Handsets.
The Deskset audio is poor.

Check audio quality on the Deskset. If a problem
exists, contact your system administrator.
Your Handset does not receive a company-wide page.
Probable Cause
Corrective Action
This feature is not supported
on the Handset.

None. The Handset can send a page but not
receive one. The page is transmitted to all
Desksets in the network.
Unable to Forward Voicemail to a Group Mailbox or Distribution List.
Troubleshooting
Probable Cause
Corrective Action
This feature is not supported
on the Handset.

None.
241
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
TL7600 Cordless Headset
The TL7600 Headset not responding.
Probable Cause
Corrective Action
The Headset has lost
connection to the Deskset.
1.
Disconnect the Cordless Headset battery.
2.
Wait three minutes.
3.
Install the battery again and place the Cordless
Headset into the charger.
4.
Wait for the ON/OFF light on the Headset to
display a blue light, indicating that the Headset
was able to reestablish its connection with the
Deskset. Allow up to one minute for this to take
place.
The light on the TL7600 Headset flashes orange and blue; the Headset does not work.
Troubleshooting
Probable Cause
Corrective Action
The Headset is not
registered.

Register the Headset at the Deskset. On the
Deskset, press MENU –> 2 –> 6 –> 2 –> Register
(Call Appearance mode) or MENU –> 2 –> 3 –>
2 –> Register (Line Appearance mode).

Once the Headset is registered, the Headset light
is blue when the Headset is placed in the charger.
242
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
The TL7600 Headset does not work at all.
Probable Cause
Corrective Action
The Headset is not getting
power from its battery.

Verify that the battery is installed and charged
correctly.

Place the Headset into the accessory charger.
Ensure the charger is securely plugged into an
outlet not controlled by a wall switch. The
Headset LED will light to indicate that the
Headset is charging.

If the battery is completely depleted, it can take
up to 10 minutes to charge the battery enough
for the Headset to work even briefly. In this case,
the ON/OFF LED will remain off and you will not
be able to use the device. After 10 minutes of
charging, remove the Headset from the charger
and press ON/OFF on the Headset or HEADSET
on the Deskset to turn on the Headset.

Replace the Headset battery.
The TL7600 Headset registration is not working.
Probable Cause
Corrective Action
The Headset and the Deskset
are not communicating with
each other.

Confirm that you have placed the Headset in the
charger before you press Register on the
Deskset.

If registration does not start, try lifting the
Headset out of the charger for a few seconds
before placing it back.
Poor audio quality. Speech is cutting out.
Troubleshooting
Probable Cause
Corrective Action
The Headset is almost out of
range or is experiencing
interference.

You may be close to being out of range. Try
moving closer to the Deskset.

Other electronic products can cause interference
with your Headset. Try installing the Deskset far
away from devices such as televisions,
microwaves, or other cordless devices.

If the problem persists, check audio quality on the
Deskset and/or contact your system
administrator.
243
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
HEADSET key on Deskset does not work.
Probable Cause
Corrective Action
Headset is in the charger or
powered down.

Confirm that the Headset is out of its charger
before you press HEADSET.

Confirm that the Headset has sufficient power. If
the Headset does not respond and the blue light
does not blink, the battery may have no charge.
Place the Headset in the charger for at least six
hours.
MUTE key on the Deskset does not mute the Headset.
Probable Cause
Corrective Action
MUTE keys on Deskset and
Headset operate separately.

Probable Cause
Corrective Action
Headset cannot
communicate with Deskset.

Verify that the Deskset can make outside calls.
For more information, see “Outgoing Calls” on
page 226

You may be out of range of the Deskset; move
closer.

At the Deskset, confirm that your Headset is
registered to the Deskset.
None. Only the MUTE key on the Headset mutes
calls. The MUTE key on the Deskset does not
work with the Headset.
No dial tone.
On the Deskset, press MENU –> 2 –> 6 (Call
Appearance mode) or MENU –> 2 –> 3 (Line
Appearance mode). If the Headset is registered,
the screen indicates 2. Headset (Registered).
Troubleshooting
244
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Batteries do not hold a charge.
Probable Cause
Corrective Action
Bad battery or bad battery
connection.

Make sure that the Headset battery is installed
and securely plugged into the connector.

Charge the battery for at least six hours. For
optimum daily performance, return the Cordless
Headset to the charger when not in use.

You may need a new battery.

Your Headset might be malfunctioning. Contact
the headset manufacturer.
The Deskset shows no indication that the Headset is on a call.
Troubleshooting
Probable Cause
Corrective Action
The Headset is registered to
another Deskset. If others
are using Headsets in your
vicinity, someone may have
accidentally registered your
Headset to their Deskset.

If nearby people have Headsets, they may have
accidentally registered your Headset to one of
their Desksets.
a.
Verify that a Headset is registered to your
Deskset. On the Deskset, press MENU –> 2
–> 6 (Call Appearance mode) or MENU –> 2
–> 3 (Line Appearance mode). If the Headset
is registered, the screen indicates
2. Headset (Registered).
b.
If a Headset is registered, it may not be yours.
Deregister your Headset from the Deskset,
and ask all users in the vicinity to deregister
their Headsets. At a Deskset, press MENU –>
2 –> 6 –> 2 –> DeReg (Call Appearance
mode) or MENU –> 2 –> 3 –> 2 
–> DeReg (Line Appearance mode).
c.
Start the registration process again, but with
one user at a time registering a Headset. At a
Deskset, press MENU –> 2 –> 6 –> 2 –>
Register (Call Appearance mode) 
or MENU –> 2 –> 3 –> 2 –> Register 
(Line Appearance mode).
245
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
A buzzing sound on my TL7600 Headset.
Probable Cause
Corrective Action
Noise interference.

Move the Headset at least 12 inches away from
the Deskset.

Other electronic products can cause interference
with your Cordless Headset. Try using your
Headset as far away from these types of
electronic devices as possible: television sets,
microwaves, or other cordless telephones.
Unable to deregister TL7600 Headset.
Troubleshooting
Probable Cause
Corrective Action
The Deskset is unavailable
(powered off, out of range, or
removed from the system).

Deregister the Headset at the Headset. Press:
VOL+ –> MUTE –> VOL– –> MUTE –> VOL+ –>
VOL– –> MUTE.
You cannot identify or locate
the Deskset that the Headset
is registered to.

If the Headset is registered to an unknown
Deskset which has AC power, you must carry the
Headset out of range of the Deskset and perform
the Deregistration sequence described above.
You will know when the Headset is out of range
when you press ON/OFF and you hear three
beeps and no dial tone.
246
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
APPENDIXES
Appendix A: Soft Keys
The Synapse Desksets and Cordless Handsets feature keys below the LCD screen. The
bottom of the LCD displays the appropriate label for each key as the function of the key
changes.
Deskset Soft Keys
Table 25 provides an alphabetical list of the labels that appear above the Deskset soft
keys.
Table 25.
Function
Deskset Soft Key Functions
Description
Function
Adds an extension destination when
forwarding a Voicemail message.
Initiates a conference call.
Answers an incoming call.
Deletes multiple records.
Goes back to Idle; in HELP menus,
goes back to previous page.
Deletes a record.
Confirms that DND is on.
Removes an extension destination
when forwarding a Voicemail
message.
Backspace the cursor when entering
data.
Dials the selected entry.
Appendixes
Description
Turns Call Forward on or off.
Deletes the highlighted Voicemail
message in the Message list.
Cancels action and returns user to
previous mode.
Deregisters Cordless Handset or
Headset in registration menu.
Clears the active Call Screening
indication (
) from the Call
Appearance screen.
Shows more detail for a particular
entry.
Clears
messages.
Turns Do Not Disturb on and off.
Shows the Voicemail Distribution List.
indications from all
Drops a selected call during a
three-way conference.
247
Synapse SB67030/031 Deskset & Accessories User’s Guide
Table 25.
Function
Back to Contents
Deskset Soft Key Functions (Continued)
Description
Function
Allows changes to previously entered
information.
Ends conference.
Ends paging to all extensions.
Exits the current screen and returns to
the previous menu.
Goes to the Extension list.
Description
Goes to the Mailbox list.
Moves to the next set of soft keys. If
this key appears, there are more than
four soft keys available. More 1/2
indicates page one of two. More 1/3
indicates page one of three.
Marks an old message as new.
Creates a new entry.
Initiates Message Forward function.
Cancels proposed action.
Forwards incoming call to Voicemail
or other destination set by the
administrator.
Initiates a page.
Parks a call.
Switches between first and last name
sort in the Directory and Extension
lists.
Goes to the Calls On Hold list.
Accesses the Park list so you can
review or pick up parked calls.
Pauses message playback or inserts a
two-second pause in a digit string.
Silences ringer during incoming call
and either goes back to previous
screen or goes to next incoming call.
Plays highlighted message from
Message list.
Initiates recording of an introduction
when forwarding a Voicemail
message.
Plays message from Call Log review.
Completes conference call setup.
Registers Cordless Handset or
Headset.
Plays all Voicemail messages.
Records an audio clip using the
Deskset microphone.
Jumps back eight seconds in playback
mode.
Jumps forward eight seconds in
playback mode.
Retrieves a parked call.
Saves information entered.
Forwards Voicemail message to
selected extensions.
Opens the sort options menu in the
Directory.
Sets the selected option as the
default choice.
Allows you to listen to a Voicemail
message in progress.
Allows the user to create a new
message and send it to Desksets on a
predefined Distribution List.
Locates a registered Cordless Handset
by playing a tone on the Handset.
Stops recording, playback, or
listening.
Stores number in the Personal list.
Initiates transfer of a call.
Confirms transfer.
Confirms proposed action.
Appendixes
248
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Cordless Handset Soft Keys
Table 26 provides an alphabetical list of the labels that appear above the Cordless
Handset soft keys.
Table 26.
Key
Cordless Handset Soft Keys
Function
Key
Answer an incoming call. During an
active call, answer the new call and
put the current call on hold.
Access Voicemail messages.
Backspace the cursor when entering
data.
Initiate an all-extension page.
Cancel proposed action in a
Confirmation screen.
Terminate the current operation.
Pause message playback or insert a
two-second pause in digit string.
Access the Call Log.
Play Voicemail message.
Initiate a conference call.
Record an introductory message to be
added to a forwarded message.
Delete a Call Log or Redial entry.
Drop a selected call during a
three-way conference.
Forward a message.
Exit from the current screen and
return to the previous mode.
Transfer an active call from the
Deskset to the Cordless Handset.
Access the Extension list.
Take a call off hold and return to
active call.
Stop recording.
Silence the incoming call.
Begin the process of transferring a
held or active call and then confirm
transfer.
Complete the conference setup.
Access the four viewing options for
the Directory: All, Personal list,
System list, and Extension list.
Appendixes
Function
Confirm proposed action.
249
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Appendix B: Technical Specifications
Table 27 lists the technical specifications for the SB67030 Deskset, SB67031 Deskset,
and SB67040 Cordless Handset.
Table 27.
Technical Specifications
Feature
Specification
Frequency Control
Crystal controlled PLL synthesizer
Transmit Frequency
Deskset, Cordless Handset, Cordless Headset: 1921.536–1928.448 MHz
Deskset: 1921.536–1928.448 MHz
Nominal Effective
Range
Maximum power allowed by FCC (Federal Communications Commission) and
IC (Industry Canada). Actual operating range might vary according to
environmental conditions at the time of use.
Voice Channels
Deskset, Cordless Handset, Cordless Headset: 5
Size
Cordless Handset: 6.9” × 1.8” × 1.4” (H × W × D)
Weight
Deskset: 59.96 oz. (1700 g) (including adapter)
Deskset: 8.2” × 8.9” × 6.5” (H × W × D)
Cordless Handset: 7.05 oz. (200 g) (including battery)
Power Requirements
SB67030/031 Deskset: 5.1 V DC @ 1700 mA (AC Adapter)
SB67031 Deskset: PoE Class 3
Cordless Handset, Cordless Headset chargers: 6 V DC @ 200 mA
Cordless Handset: 2.4 V 550 mA Ni-MH battery
Cordless Headset: 3.7 V 240 mAH battery
RJ-45 Ethernet
Network Jack
(10Base-T/100Base-Tx) with auto MDI/MDIX switching
LAN Cable
Cat.-5 standard cable
Deskset Headset
Traditional corded handset jack type with 2-conductor wiring
Appendixes
250
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Appendix C: Maintenance
Your system contains sophisticated electronic parts, so it must be treated
with care.
Avoid Rough Treatment
Handle the unit gently. Save the original packing materials to protect your equipment if
you ever need to ship it.
Avoid Water
Your unit can be damaged if it gets wet. Do not use the equipment outdoors in the rain
or handle it with wet hands. Do not install the equipment near a sink, bathtub, or shower.
Electrical Storms
Electrical storms can sometimes cause power surges harmful to electronic equipment.
For your own safety, exercise caution when using electrical appliances during storms.
Cleaning Your Unit
Your unit has a durable plastic casing that should retain its luster for many years. Clean
it only with a soft cloth slightly dampened with water or a mild soap solution. Do not use
excess water or cleaning solvents of any kind.
Appendixes
251
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
Appendix D: Important Safety Instructions
This symbol alerts you to important operating or servicing instructions in this
document. Always follow basic safety precautions when using this product to
reduce the risk of injury, fire, or electric shock.
When using your telephone equipment, basic safety precautions should always be
followed to reduce the risk of fire, electric shock, and injury, including the following:

Read and understand all instructions.

Follow all warnings and instructions marked on the product.

Unplug this product from the wall outlet before cleaning. Do not use aerosol or
liquid cleaners. Use a damp cloth for cleaning.

Do not use this product near water (for example, near a bathtub, kitchen sink, or
swimming pool).

Do not place this product on an unstable surface.

This product should be operated only from the type of power source indicated
on the marking label. If you are not sure of the type of power supply in your
home or office, consult your dealer or local power company.

Do not allow anything to rest on the power cord. Do not install this product
where the cord may be walked on.

Never push objects of any kind into this product through the slots in the unit
because they may touch dangerous voltage points or create a short circuit. Never
spill liquid of any kind on the product.

To reduce the risk of electric shock, do not disassemble this product; take it to
an authorized service facility. Opening or removing parts of the unit other than
specified access doors may expose you to dangerous voltages or other risks.
Incorrect reassembling can cause electric shock when the product is
subsequently used.

Do not overload wall outlets and extension cords.

The power adapter is intended to be correctly oriented in a vertical or floor
mount position. The prongs are not designed to hold the plug in place if it is
plugged into a ceiling or an under-the-table or cabinet outlet.
Unplug this product from the wall outlet and refer servicing to an authorized service
facility under the following conditions:
Appendixes

When the power supply cord or plug is damaged or frayed.

If liquid has been spilled on the product.

If the product has been exposed to rain or water.

If the product does not operate normally when following the operating instructions.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and often requires extensive
work by an authorized technician to restore the product to normal operation.

If the product has been dropped and the unit has been damaged.

If the product exhibits a distinct change in performance.
252
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
GLOSSARY
This glossary provides definitions that pertain to the Synapse telephone system.
active call: An established telephone call that is not on hold
analog phone: A non-Synapse telephone that plugs directly into a normal telephone wall
plug or into the Synapse PSTN Gateway BYPASS port or ATA FXS port
ATA (Analog Terminal Adapter): Allows the integration of non-Synapse analog
telephones, a fax machine, overhead paging equipment, and a music-on-hold source into
the Synapse system. It also provides Group Mailboxes to allow different people to access
the same Mailbox.
Auto Answer: When the system is in Call Appearance mode, you can set the Deskset to
automatically answer calls after a delay that you specify. Without touching the Deskset,
you can speak to and be heard by people who call you.
Auto Attendant: A system that automatically answers incoming calls and provides
instructions to callers
Aux Out: A 3.5 mm jack on the ATA that can be used to connect some single-zone
overhead paging devices.
Available ( ): A screen icon that indicates that there is a Call Appearance key that is
not busy with predialing, dialing, ringing, or an active or held call
BYPASS port: An RJ-11 jack on the PSTN Gateway that allows for communication during
power outages. Plug an analog telephone into this jack.
Call Appearance: The five icons on the right side of the Deskset display and the keys
and LEDs associated with those icons. The keys access active and held calls, and calls
that are being dialed or predialed. The LEDs and icons indicate the state of each call or
potential call.
Call Forward All: Automatically forward calls before they ring. All calls are immediately
forwarded to the specified destination.
Call Forward–No Answer: Automatically forward unanswered calls to Voicemail, an
extension, or outside phone number
call screening: Listening to a Voicemail message while it is being recorded
Cat.-5 wiring: A twisted pair data cable commonly used in offices for computer
communication
CO (Central Office): An office to which subscriber home and business lines are
connected. The central office has switching equipment that can switch calls locally or to
long-distance carrier phone offices.
DECT (Digital Enhanced Cordless Telecommunication): A wireless telephone
technology developed specifically for cordless telephones using frequencies between 1.8
and 1.9 Gigahertz. DECT communication is resistant to interference from other electronic
equipment, has longer range, and improved battery life
default: The original product settings
Glossary
253
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
deregister: To remove the association between a Deskset and a Cordless Handset or
Cordless Headset
dial pad: The 0 through 9, *, and # keys on the Deskset and Cordless Handset
direct dial: Allows callers to directly dial users' extension numbers after the Auto
Attendant answers
Directory: A list of names and phone numbers
Display Names: The names that the system administrator enters to identify each
extension number. The Auto Attendant uses these names to assist callers in forwarding
calls.
DID: This feature allows outside callers to directly dial an extension, bypassing the Auto
Attendant and the operator
DND (Do Not Disturb): A feature that suppresses audible ringing and incoming paging
at the Deskset
DND ON (
): An indicator in the top right corner of the Deskset display that
illuminates when you turn on the Do Not Disturb feature
DTMF (Dual-Tone Multi-Frequency): Telephone tones commonly known as “touch-tone”
Emergency Bypass Port: The fifth SB67010 PSTN Gateway jack that can provide
telephone operation during a power failure when used with an analog phone
Ethernet: A type of computer networking technology that connects devices via Local
Area Networks (LANs)
Extension Directory: A private list of names and phone numbers available to only a
single extension (referred to as “Personal list” on the Deskset)
Extension list: A list of names and extension numbers for the Synapse system
telephones
extension number: The three-digit or four-digit number representing each individual
Deskset
factory default: The original product settings
flash memory: Reprogrammable system storage used for storing software upgrades
FWD ON (
): An indicator in the top right corner of the Deskset display that
appears when the Call Forward feature has been turned on. This feature causes calls to
that extension number to be automatically forwarded to another extension, outside
phone number, or to Voicemail.
FXO (Foreign Exchange Office): The Gateway telephone signaling interface between the
PSTN telephone lines and the LAN
FXS station port: A jack on the ATA for connecting non-Synapse analog telephone
equipment to the Synapse system
Gateway: A network device equipped for interfacing with another network that uses
different protocols
greeting, preset: The voice message that plays to callers if the user has not recorded an
outgoing message
Glossary
254
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
grounding: An electrical ground connection that minimizes interference, reduces the risk
of equipment damage due to lightning, eliminates electrostatic buildup, and helps protect
people who service the equipment
Group Mailbox: Provide general delivery of Voicemail messages to a group within an
organization. Only subscribers can access these Voicemail messages.
hard key: Any physical key on the Deskset, Cordless Handset or Gateway. Examples
include MENU and 1 on the Deskset; and SELECT and CANCEL on the Gateway.
hard reset: An action that restores factory default settings
Hold announcement: A recorded message to play while calls are on hold. It can be
combined with music on hold.
hunt group: A telephone company feature that allows calls to a busy phone number to
roll over to the next available line or a Synapse system ring group feature where
unanswered calls are forwarded to the next available extension in a predefined group of
extensions
icon: A small picture in the display that presents status information
Idle: The mode of a device when it is not involved in call or call setup activity
interference: Electrical signals close by that cause degraded audio performance for
cordless devices
internal call: A phone call made from one of your Synapse system extensions to another
extension
IP address (Internet Protocol address): An individual numeric identification assigned to
devices on your LAN
ISDN (Integrated Services Digital Network): A set of communication standards for
simultaneous digital transmission of voice, video, data, and other network services over
the traditional circuits of the public switched telephone network.
key beep: When enabled, pressing a key plays a tone
LAN (Local Area Network): A communications network that allows data devices to
communicate with each other
LCD (Liquid Crystal Display): The screen that provides instructions and feedback
LED (Light Emitting Diode): A small light on a device that indicates status
live dial: Dialing after the phone is off hook
main menu, Auto Attendant: The Auto Attendant messages and actions that are
available to callers before the callers take additional actions
MoH (Music on Hold): Music or other audio that plays to an outside caller that has been
put on hold by a Synapse user
multi-zone paging: Paging through a multi-zone overhead paging system. The overhead
loudspeakers are configured in multiple areas and transmit messages independently.
mute: Stop sending your voice to the other party during a phone call
NTP (Network Time Protocol): An Internet standard protocol that assures time
synchronization in a computer network
Glossary
255
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
off hook: Indicates that you are on a phone call, have lifted the corded handset, or have
pressed SPEAKER or HEADSET to answer a call or to prepare to make a call. You are off
hook from the moment that you hear a dial tone to when you hang up a call.
OHP (overhead paging) system: An amplified public address system
on hook: Indicates that no corded handset, speakerphone, Cordless Handset, or corded
or Cordless Headset is active
operator: The extension that callers reach by dialing 0 (zero) when the Auto Attendant
operator feature is enabled or that system users reach at any time by dialing 0 (zero)
outside call: A phone call between a phone not a part of your Synapse system and an
extension within your Synapse system
page: Broadcasts your voice to all idle extensions that do not have Do Not Disturb turned
on
paging zone: A set of extensions that can be paged as a group
park: A form of hold that allows held calls to be retrieved by any Deskset or Cordless
Handset
Park list: The list of unretrieved parked calls
Personal list: A private list of names and phone numbers available to only a single
extension (referred to as “Extension Directory” on the WebUI)
Pilot Number: Usually the company’s main telephone number
POTS (Plain Old Telephone Service): Basic telephone operation. The ability to make and
receive phone calls.
predial: Enter digits before going off hook to make a call
PSTN (Public Switched Telephone Network): The world’s telephone network
Quick Dial: Provides two-touch dialing for frequently called phone numbers
quota: The maximum recording time for a Group Mailbox
reboot: Restart a device
Redial: Accesses the log of outgoing calls
Remote site: A Synapse site in another location that is linked to your office through a
SIP Gateway. You can call remote Desksets by dialing their extension number. You can
also make long-distance calls through a remote site as if you were dialing a local call.
Depending on your system configuration, you may need to dial a prefix such as 9 to make
Remote Site calls. Consult your system administrator.
RF (radio frequency): The communication channel for most Cordless Handsets and
Cordless Headsets
ring group: Groups of extensions configured by the system administrator to all ring in a
predetermined pattern within the group when calls come in for that group
router: An electronic device that connects two or more other electronic devices to each
other, allowing them to communicate
single-zone paging: Paging to a single set of overhead loudspeakers. All speakers
transmit the same announcement simultaneously.
Glossary
256
Synapse SB67030/031 Deskset & Accessories User’s Guide
Back to Contents
SIP: Session Initiation Protocol, a signaling protocol used for voice and video
communications over the Internet
soft key: The Synapse Desksets and Cordless Handsets feature keys below the LCD
screen. The bottom of the LCD displays the appropriate label for each key as the function
of the key changes.
standby time: The amount of time that a Cordless Handset or Cordless Headset can sit
idle out of its charger while still capable of operating normally
subscriber: A user who can access messages in a Group Mailbox
supervised transfer: Occurs when you communicate with the transfer recipient before
completing a transferred call
switch: A network switch links electronic devices. The switch processes and routes data
flexibly, allowing more data to be handled without error.
system administrator: A person to perform functions such as setting up and modifying
system configurations. This system administrator can be an employee or your telephone
equipment provider.
System Directory: (see System list)
System list: This list of names and phone numbers is created and maintained by the
system administrator. All system users can sort and view this list.
system operator: The extension that callers reach by dialing 0 (zero) when the Auto
Attendant operator feature is enabled or that system users reach at any time by dialing
0 (zero)
T1: A digital signaling standard to transmit voice and data between devices
trunk: A communications connection between the Synapse system and the telephone
company
unsupervised transfer: Occurs when you do not communicate with the transfer recipient
when transferring calls. The transfer recipient does not have to pick up the phone and
talk to you before receiving the transferred call.
VoIP (Voice over Internet Protocol): A transmission technology for delivery of voice
communications over IP networks such as the Internet or other packet-switched
networks. Other synonymous terms include IP telephony, Internet telephony, Voice Over
BroadBand (VoBB), broadband telephony, and broadband phone.
WebUI (Web User Interface): A means of interacting with a product using a computer
interface. Connection to the World Wide Web is not necessary.
Glossary
257