Panasonic KX-TES824 Brochure | Manualzz
Advanced Hybrid System
The Best Cost Effective Solution
For All Your Communication Needs
For voice conversation - your telephone system is an
integral part of your establishment and is your main tool
of communication. It is your primary link to your business
partners, customers, suppliers, employees, colleagues,
friends, and even family members.
The KX-TES824 Advanced Hybrid PBX System can cost
effectively support all your personal and business
communication needs. The system supports 3 outside
(CO) lines and 8 extensions - all built-in so you can use
the system straight out of the box. With optional cards,
you can easily expand the capacity up to 8 outside (CO)
lines and 24 extensions* as your needs grow. The system
provides features that can satisfy the demands of the
most sophisticated and cost conscious users. You can
even connect a variety of communication devices, such
as cordless phones, answering machines, computer
modems, credit card verifiers, fax machines, and any
other device that works with conventional telephone
Packed with so many features - the Panasonic KX-TES824
is ideal for a small business or home office requiring a
flexible system with a high degree of sophistication.
* 8 of the extensions are ports used for Single Line Telephones.
Simple Yet Powerful Features
3-level Automatic Reception with Voice Guidance
Built-in Voice Message (BV)*
Reduces Operator Call Traffic
Multi Level Messages
The KX-TES824 supports a Direct Inward System Access (DISA)
function that allows outside callers to access any extension without
going through an operator. Automatic greeting messages (3-levels)
can be recorded by the operator or manager, directing the caller to
an appropriate department or destination. For example: "Welcome
to My Company. To speak to the Sales Dept please press 1, to
speak to the Service Dept press 2, to speak to the operator press 3"
(Level1). Then additional options can be added after each option, for
example, "To check on deliveries, press 1, for credit card orders press
2, (Level 2). Customers can be given options on 3 different levels.
Callers can also dial the desired destination not only to an extension,
but also to a group of extensions*, or even outside lines. The DISA
feature can drastically reduce the amount of call traffic handled by
the operator - allowing the operator to spend more time with new or
important customers. The system is smart enough to even detect an
incoming fax transmission - routing the call automatically to a
designated fax machine. This allows you to be able to receive faxes
day or night without a need for someone to transfer the call, and
removes any need for purchasing a special fax phone line.
All phones in the group will ring simultaneously, allowing any member of the group to
answer the call.
No Missed Calls and Lost Messages
No Separate Voice Mail System Required
Enjoy the business benefit and efficiency of using voice messaging
without adding a separate voice mail system. The optional Voice
Message Card ensures you'll never miss an important call - giving
your customers the option to leave a message when you are not
available. You can customise your voice mailbox by recording your
own greetings, which will be played when you cannot answer your
phone. Your callers can simply leave you a voice message directly
into your personal mailbox, allowing you to receive private
information without relying on hand-written notes and memos.
Call Centres and Workgroups can use the common message area
for recording caller messages that can be played back later by an
operator or group member. For more advanced voice messaging
needs, a Panasonic Voice Processing System (VPS) can provide for
more professional flexibility and control.
An optional Voice Message Card is required.
Caller ID Display on SLT's and APT's*
Caller Recognition
Better Call Management
SMS (Short Message Service) messaging is an affordable and
increasingly popular way to send text messages between fixed
line and mobile telephones. You can customise the system to
allow SMS message senders to address their messages directly to
a specific user's SLT (Single Line Telephone), ensuring the
desired user receives their messages quickly, and privately.
The system is compatible with Caller ID service, which allows a
user to see the caller's information before they answer a call.
This function works on Analogue Proprietary Telephones
(APT's) as well as Single Line Telephones (SLT's) that support
Caller ID display. Proprietary display telephones can be used to
also access the Caller ID log for the 20 most recent calls (Call
Log) while the system itself has 300 common logs. The logged
incoming calls can be called back easily.
* An optional Caller ID card and an SMS-compatible telephone is required to send
and receive SMS messages. Please contact your dealer or phone company to
confirm that Short Message Service is available in your area.
* An optional card is required.
Please contact your dealer or phone company to confirm if the Caller ID service is
available in your area.
Flexible SMS Routing*
Hybrid System
Wireless Telephone
Fax Connection
Paging System
Door Opener
Efficient Call Handling
Message Waiting*
Uniform Call Distribution (UCD) with message
Improves the company image.
Important business calls will not be missed.
Shares the operator load.
Allows an extension user to notify the called extension of a
message waiting when the called extension is busy or does not
answer the call. Pressing the lit MESSAGE button of proprietary
telephone can call back the called party automatically.
For handling many incoming calls quickly and efficiently, UCD
with message allows incoming calls to be distributed uniformly
to a group of extensions. If all stations in the UCD group are
busy, the system plays a message to the caller - acting like a
receptionist or a Music-on-Hold system. If still the UCD group
remains busy, the call can be sent to a secondary DISA. This is
especially useful for an office with high incoming call traffic with
only one person to accept calls (queuing feature).
* Analogue Proprietary Telephone only.
Call Forwarding
(Busy / No Answer / Follow-Me / to Outside)
Doorphones, Door Openers, and Doorbells*
Important business calls will not be missed.
Incoming, intercom and transferred calls to your extension can
be easily forwarded to another destination when you are on
the phone or away from your desk. Calls can be directed to a
preprogrammed number, such as your mailbox, another
phone, or a mobile phone, improving efficiency and overall
customer service. Forgot to forward your calls while in a
conference room? 'Follow me' programming allows you to
remotely set Call Forwarding from another phone at your office
(e.g. meeting room), so calls to your extension will reach you
while you are away from your desk.
Day / Night / Lunch Mode
The system provides 'Day/Night' and 'Lunch' mode features,
which can be used to change system behaviour according to the
time of day. For example, you can designate which phones will
ring for incoming calls after hours, or prevent outgoing calls at
The KX-TES824 supports up to 4 doorphones. As a visitor presses
a doorphone button, a pre-assigned internal extension rings
allowing the extension user to talk to the visitor. Standard
doorbells can also be connected to the system to indicate
doorphone calls with the familiar chime. If an optional Door
Opener is connected, the extension user can even open the door
and let the visitor in.
An optional card is required.
5-party Conference
The system allows 5 different parties to have a telephone
conversation simultaneously.
Up to 2 outside lines can join a conference call.
Flexible and Simple Expansion
Proprietary Telephone
Panasonic offers you unprecedented flexibility and simple
expansion of your TES824 system with optional cards.
By adding optional cards, you can expand the system from
3 CO's / 8 extensions to 8 CO's / 24 extensions.
Economical Cost Management
Standard Telephone
Calling Activity Reports
Station Message Detail Recording (SMDR)
The KX-TES824 can record or print out detailed call information such
as the date, time, extension number, dialled number, duration, etc.
SMDR records can help you effectively manage call costs, staff
productivity and phone system usage.
Voice Mail System
Account Code Entry
(Option / Forced / Verified)
Account codes can be used to identify outgoing external calls for
accounting and billing purposes. The calling activities made with ID
codes can be printed out (SMDR). 'Verified Account Code' is a very
useful way to control call costs and to manage your telephone
expenses more effectively.
sic on Hold
Access to PC
Call Restriction
The system can be programmed to prohibit unauthorised outgoing
long distance calls by restricting certain extensions from dialling
certain specific area codes / exchange codes.
Electronic Station Lock
Emergency Call
You can assign 5 numbers, which can override call restrictions
when making an emergency call to the authorities - such as
police, fire department, ambulance, etc.
Prevents unauthorised personnel from making calls with your phone
by 'locking' your outside lines and requiring a 4-digit security code
before making calls. The operator and manager are given the
privilege of controlling Electronic Station Lock at any station by
using the DSS console. For example, this feature is useful for a small
hotel when guests have checked out
Limited Call Duration
Room Monitor
An Analogue Proprietary Telephone or Doorphone can be
used as a Room Monitor. This feature is useful for monitoring a
child or elder's room or for security purposes.
Extension Group
The system supports 8 extension groups. In an extension
group, the following features can be activated.
Group Call Pickup: Any member of an extension group can
pick up a call directed to another group number.
Paging - Group: Any member of an extension group can
make a voice announcement to another group member.
A hunting group: DISA ring group or UCD group is a specific
extension group.
The system disconnects outbound calls when a preprogrammed
time expires. An alarm tone is sent to both parties 15 seconds before
the assigned time limit.
Easy Programming, Easy Maintenance
Intuitive Customisation and Maintenance
System customisation and maintenance is easier than ever, thanks to
the included Windows based Panasonic KX-TE Maintenance Console
software. Simply connect a PC to the system via the built-in USB or
serial (RS-232C) interface, and the software's intuitive graphic
interface will help you do the rest. System Administrators can even
program and maintain the system while off-site by connecting
remotely to the built-in modem. And of course, the familiar
Panasonic PT Programming interface is also available, allowing you
to quickly program the system using a PT.
Ringing Pattern Selection
Distinguish incoming calls for easy call handling.
A ringing pattern can be selected depending on the type of
call such as an outside call, intercom call or a doorphone call.
Battery Backup Interface (Built - In)*
The system is equipped with a built-in battery interface which
provides full system operation in the event of a power failure.
* An optional connecting cable is required.
Analogue Proprietary Telephones (APT)
Bringing a Sleek New Form to Communications
Alphanumeric LCD
3-Line Display,
Speakerphone Unit
3 line with a 16 character display
provides useful information such as
Absent Messages, call status, date
and time, call duration, and Caller ID*
Programmable Keys with
Dual Colour LED (Red/Green)
Enjoy one-touch operation of features such as
Direct Station Selection (DSS), Log-In/Log-Out, or
voice mail transfer. Dual-colour LEDs show
convenient information. A Busy Lamp Field (BLF)
shows which extensions are in use.
Call Forwarding/Do Not Disturb
Call forwarding transfers calls to a different
telephone. The "Do Not Disturb" function
blocks calls when you're busy.
Incoming Call/Message Lamp
This large, easy-to-see lamp
announces incoming calls or
messages, so you’ll always know
whose telephone is ringing – even
from a distance.
For making multi-party calls.
Use to or receive an
intercom call.
Use to leave a message-waiting
indication, or to reply to one.
Use to disconnect a call without
hanging up, then to reconnect.
Inserts a pause in speed-dial numbers.
Auto Answer/Mute
For transferring calls to another extension
or to voice mail.
Auto Answer: For use with
intercom calls.
Mute: Listen in without
being heard.
Auto Dial/Store
For use with speed-dialling.
Headset Jack
Tilt-Angle Adjustment
Talk while using your
The telephone adjusts to either of two
angles for easier use and a smaller, spacesaving footprint.
For redialling.
Places a call on hold.
Navigator Key
Speakerphone for
Hands-Free Convenience
For quick adjustment of the
volume and display contrast.
Dial or talk without picking up the
* An optional card is required.
Please contact your dealer or phone company to confirm if the Caller ID service is available in your area.
Units available in Black and White
Speakerphone Unit
Speakerphone Unit
Monitor Unit
DSS Console
Alphanumeric Display (Lines x Characters)
Programmable Keys with Dual Colour LED
3 x 16
1 x 16
DSS Keys with dual
Colour LEDS
Navigator Key
Navigator Key
Programable Keys
SP-Phone (Monitor) Volume Control
Navigator Key
Navigator Key
Up/Down Key
Up/Down Key
Handset Volume Control
Navigator Key
Navigator Key
Up/Down Key
Up/Down Key
Wall Mountable
Feature Access Keys for LCD
Hands-Free Speech
Ringer Volume Control
Contrast Control
Slide Switch
Slide Switch
Slide Switch
Slide Switch
Navigator Key
Navigator Key
Incoming Call / Message Lamp
Auto Answer / Mute
Voice Call
Headset Compatible*
Wall Mountable
* Only a 2.5mm pin jack is connectable.
Features List
• Absent Message Capability
• Account Code Entry
(Option / Forced / Verified)
• Alternate Calling - Ring / Voice
• Automatic Callback Busy
• Automatic Configuration for
Outside (CO) Line Type
• Automatic Fax Transfer
• Battery Backup Interface
(Built - in)
• Built-in Voice Message (BV)*1
• Busy Station Signalling (BSS)
• Call Barring
• Call Forwarding
- All
- Busy / No Answer
- Follow Me
• Caller ID Display on SLT and
APT*1 *3
• Calling Party Control (CPC)
Signal Detection*2
• Call Park
• Call Pickup
• Call Routing for Fixed Line SMS
• Call Splitting
• Call Transfer
- To Extension
- To Outside (CO) Line
• Call Waiting
• Conference (3-Party / 5 -Party)
• Conference, Unattended
• Data Line Security
• Direct in Line (DIL)
• DISA (Direct Inward System
Access) with message (3-level,
1ch, 180sec)
• Distinctive Ringer Tone
• DND (Do Not Disturb)
• DND Override
• Door Opener*1
• Doorphone Call*1
• DSS Console
• Emergency Call
• Executive Busy Override
(Extension / CO Line)
• Executive Busy Override Deny
• Extension Group
• Extension Password / System
• External Feature Access
• Flexible Extension Numbering
• Handsfree Answerback
• Hold
• Intercept Routing
• Intercom Calling
• Limited Call Duration
(1~32 minutes)
• Log-In/Log-Out (Idle Hunt Group)
• Message Waiting
• Music on Hold / Background
Music (BGM)
• One-Touch Dialling
• Operator Call
• Outgoing Message (OGM)
• Paging
- All Extension
- Group
- External
• Paging Deny
• Parallel Telephone Connection
• Pickup Dialling (Hot Line)
• Polarity Reverse Detection*2
• Power Failure Transfer
• Preferred Line Assignment
- Incoming
- Outgoing
• Programming (via PT / PC)
• Pulse to Tone Conversion
• Redial
- Automatic
- Last Number
- Saved Number
- Logged Caller ID*1
• Ringing Pattern Selection
• Room Monitor (APT /
• Secret Dialling
• Speed Dialling
- System
- Personal
• Station Feature Clear
• Station Hunting
• Station Lock
• Station Lock, Remote
• SMDR (Station Message Detail
• Time (Day / Night / Lunch)
- Automatic
- Manual
• Timed Reminder
• Timed Reminder, Remote
• UCD (Uniform Call Distribution)
with message
• Voice Mail Integration (APT /
• Walking COS (Class of
company services in your country.
confirm if the Caller ID service is available in your area.
at the same time.
Doorphone #3 and Doorphone #4 can not be used
at the same time.
APT: Analogue Proprietary Telephone
SLT: Single Line Telephone
Outside (CO) Lines:3
Extensions : 8
3CO's / 8 Hybrid
8 SLTs
System Capacity (Max.)
System Speed Dialling
Personal Speed Dialling
One-Touch Dialling
Extension Groups
UCD Group
Toll Restriction Levels
Account Codes (Verified)
Call Park
Call Log (Caller ID)* 3
Absent Messages
Message Waiting
Emergency Codes
External Music Source
External Pager
Door Openers
DSS Consoles
Outgoing Message (DISA)
Outgoing Message (BV)
10 / Ext.
Max 12 / Ext.
20 (Personal)
300 (Common)
8 / Ext.
360 sec
125 messages or 60 min. (/1 ch)
Maximum Capacity
Intercom Paths
Dialling Method
Dialling Conversion
Polarity Reverse Detection*2
Voice Mail Ports
DTMF Receivers
DTMF Generator
CO - CO Transfer Path
Power Failure Transfer Ports
Direct Connection to External Battery
Power Source
Power Consumption
Dimensions (W x H x D)
Weight (when fully expanded)
* An optional card is required.
*2 Polarity Reverse Detection is subject to the telephone
*4 Doorphone #1 and Doorphone #2 can not be used
2CO's / 8 SLTs
24 Extensions
(16:Hybrid 8:SLT)
External: Tone (DTMF) / Pulse (10 pps, 20 pps)
Internal: Tone (DTMF) / Pulse (10 pps, 20 pps)
Pulse to tone
CO Line
External Music
Detail Recording: Date, Time, Extension Number, CO Line
Number, Dialled Number, Call Duration, Account Code, Caller
2 ports (APT or DTMF)
2 / 8 Extension
1 / 8 Extension
2 / CO Line Card
1 / CO Line Card
AC 110 - 240 V, 50/60 Hz
368 mm x 284 mm x 117 mm
Approx. 3.5 Kg
*3 Please contact your dealer or phone company to
USB (1.1)
Battery Interface
Doorphone / Door Opener
External Music Source
External Pager
4-Port Doorphone Interface Card*4
8-Port Single Line Telephone Extension Card
2-Port Analogue CO Line and 8-Port Single Line
3-Port Analogue CO Line and 8-Port Hybrid Extension
Message Expansion Card for OGM
2-Channel Voice Message Card
3-Port Caller ID Card
Back-up Battery Cable
Design and specifications are subject to change without notice. ME-1104-KX-TES824E Printed in UK
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