Compaq Armada V300 Specifications

Compaq Armada V300
Series of Personal Computers
Reference Guide
Getting Started
Taking a Look at the Computer
Using the Keyboard
Using Battery Packs
Managing Power
Working with Removeable Drives and
Device Bays
Using an Internal Modem (Available
on Select Models)
Connecting External Devices
Using PC Cards
Using Audio Features
Upgrading the Computer
Maintenance and Travel Guidelines
Security Features
Intelligent Manageability
Computer Setup and Diagnostics
Utilities
Troubleshooting
Customer Support
Regulatory Notices
Electrostatic Discharge
Specifications
Notice / Using this Guide / Index
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Getting Started
Finding Assistance
Identifying Packing Box Contents
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Taking A Look At the Computer
Front Components
Left Side Components
Right Side Components
Rear Components
Bottom Components
Status Indicator Lights
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Using the Keyboard
Using the TouchPad
Using Hotkeys
Using the Embedded Numeric Keypad
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Using Battery Packs
Learning About Battery Packs
Using a New Battery Pack
Charging Battery Packs
Inserting and Removing the Primary Battery Pack
Storing a Battery Pack
Maximizing Battery Pack Life
Recycling Used Battery Packs
System Beeps
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Managing Power
Selecting a Power Source
Using Suspend (Standby) and Hibernation
Managing Low-Battery Conditions
Charging a Battery Pack
Monitoring the Charge in a Battery Pack
Calibrating a Battery Pack
Using Power Preferences
Conserving Battery Power
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Working with Removable Drives and
Device Bays
Bay Configuration
Caring for Removable Drives
Selecting Diskettes
MultiBay Devices
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Using an Internal Modem (Available on
Select Models)
Connecting the Modem Cable
Selecting Communication Software
Using Modem Commands and Dial Modifiers
Uninstalling the Modem
Using the Modem While Traveling Internationally
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Connecting External Devices
Connecting an External Enhanced Keyboard
Connecting an External Monitor
Connecting a Television Monitor
Connecting a Mouse or Other External Pointing Device
Connecting a Serial Printer
Connecting a Parallel Printer
Connecting Infrared Equipment
Connecting USB Peripherals
Connecting to a Port Replicator
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Using PC Cards
PC Card Types
Inserting a PC Card
Removing a PC Card
PC Card Device Drivers
Changing PC Card Settings
Managing PC Card Power
Zoomed Video
Stopping a PC Card
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Using Audio Features
Identifying the Audio Components
Using Internal and External Microphones
Using Internal and External Speakers/Headphones
Controlling Audio Volume
Speaker Ports
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Upgrading the Computer
Upgrading System Memory
Upgrading the Hard Drive
Attaching a Hard Drive Adapter
Adding an Internal Modem
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Maintenance & Travel Guidelines
Updating the System
Reinstalling Software
Caring for the Computer
Preparing the Computer for Shipping or Travel
Traveling with the Computer
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Security Features
Types of Security
Using the Cable Lock
Using the Power-On Password
Using Quick Controls
Using the Setup Password
Enabling and Disabling Devices
DriveLock Overview
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Intelligent Manageability
Intelligent Manageability Overview
Asset Management
Fault Management
Security Management
Configuration Management
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Computer Setup and Diagnostics
Utilities
Selecting Computer Setup or Diagnostics for Windows
Using Computer Setup
Using Compaq Diagnostics for Windows
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Troubleshooting
Troubleshooting Checklist
Audio
Battery
CD-ROM Drive and DVD-ROM Drive
Diskette Drive and SuperDisk LS-120 Drive
Hard Drive
Hardware Installation
Keyboard
Memory
Modem
PC Card
Power
Printer
Screen
Software Application
Pointing Device
Infrared
Part Numbe
r
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Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR
TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED
HEREIN; NOR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES
RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF
THIS MATERIAL.
This guide contains information protected by copyright. No part of this
guide may be photocopied or reproduced in any form without prior
written consent from Compaq Computer Corporation.
© 1999 Compaq Computer Corporation. All rights reserved. Printed in
the U.S.A., U.K., Singapore, and Taiwan.
Compaq and Armada are registered in the U.S. Patent and Trademark
Office.
Microsoft, MS-DOS, and Windows are trademarks or registered
trademarks of Microsoft Corporation.
Imation and SuperDisk are trademarks of Imation Enterprises
Corporation.
Software described herein is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in
accordance with the terms of the agreement.
Product names mentioned herein may be trademarks and/or registered
trademarks of their respective companies.
COMPAQ ARMADA V300 SERIES OF PERSONAL COMPUTERS
REFERENCE GUIDE
First Edition September 1999
Part Number 141356-001
Compaq Computer Corporation
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CONTENTS
preface
USING THIS GUIDE
chapter 1
GETTING STARTED
Finding Assistance .......................................................................1-1
Identifying Packing Box Contents ................................................1-2
chapter 2
TAKING A LOOK AT THE COMPUTER
Front Components........................................................................2-1
Left Side Components..................................................................2-3
Right Side Components................................................................2-4
Rear Components.........................................................................2-6
Bottom Components ....................................................................2-7
Status Indicator Lights .................................................................2-8
chapter 3
USING THE KEYBOARD
Using the TouchPad .....................................................................3-1
Identifying TouchPad Components ..........................................3-2
Navigating with the TouchPad .................................................3-3
Setting TouchPad Preferences ..................................................3-3
Using Hotkeys..............................................................................3-4
Switching the Image.................................................................3-5
Adjusting System Volume .......................................................3-5
Initiating Quick Controls..........................................................3-6
Setting a Power Conservation Level.........................................3-6
Viewing Battery Status ............................................................3-6
Adjusting Panel Contrast..........................................................3-6
Adjusting Brightness................................................................3-7
Displaying System Information................................................3-7
Stretching Text.........................................................................3-7
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Using the Embedded Numeric Keypad .........................................3-8
Toggling the Keypad On and Off..............................................3-8
Operating the Keypad Keys as Standard Keys ..........................3-9
Enabling the Keypad at Startup ................................................3-9
chapter 4
USING BATTERY PACKS
Learning About Battery Packs ......................................................4-1
Using a New Battery Pack ............................................................4-2
Charging Battery Packs ................................................................4-2
Inserting and Removing the Primary Battery Pack ........................4-3
Removing the Primary Battery Pack.........................................4-3
Inserting the Primary Battery Pack ...........................................4-4
Storing a Battery Pack ..................................................................4-5
Maximizing Battery Pack Life ......................................................4-5
Recycling Used Battery Packs ......................................................4-6
System Beeps ...............................................................................4-6
Beeps with a Blinking Battery Charge Light.............................4-6
Beeps with a Blinking Power/Suspend Light ............................4-7
Turning Beeps On or Off..........................................................4-7
chapter 5
MANAGING POWER
Selecting a Power Source .............................................................5-1
Using Suspend (Standby) and Hibernation....................................5-2
Managing Low-Battery Conditions...............................................5-5
Identifying Low-Battery Conditions .........................................5-5
Resolving Low-Battery Conditions...........................................5-6
Restoring from Hibernation After Resolving a Critical
Low-Battery Condition.............................................................5-6
Charging a Battery Pack ...............................................................5-7
Monitoring the Charge in a Battery Pack ......................................5-8
Using the Battery Status Tab ....................................................5-8
Using the Battery Meter or Power Meter Icon...........................5-8
Using the Power or Power Meter Tab .....................................5-10
Calibrating a Battery Pack ..........................................................5-10
Running a Calibration ............................................................5-11
Stopping a Calibration............................................................5-12
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Using Power Preferences............................................................5-13
Setting Power Preferences in Windows 95 and
Windows NT 4.0....................................................................5-14
Setting Power Preferences in Windows 98 .............................5-16
Turning Auto Insert Notification On or Off ............................5-17
Conserving Battery Power..........................................................5-17
Battery Power Conservation Checklist ...................................5-17
Conserving Battery Power in Windows 95 .............................5-18
Conserving Battery Power in Windows 98 .............................5-18
Conserving Battery Power in Windows NT 4.0 ......................5-18
chapter 6
WORKING WITH REMOVABLE DRIVES AND DEVICE BAYS
Bay Configuration........................................................................6-1
Caring for Removable Drives .......................................................6-2
Changing the Startup Sequence with MultiBoot .......................6-3
Selecting Diskettes .......................................................................6-4
MultiBay Devices ........................................................................6-5
Inserting a MultiBay Device.....................................................6-5
Removing a MultiBay Device ..................................................6-6
Using the CD-ROM Drive or DVD-ROM Drive ......................6-7
Manually Ejecting a Compact Disc ..........................................6-8
Using the LS-120 Drive ...........................................................6-8
Using the Second Battery Pack.................................................6-8
chapter 7
USING AN INTERNAL MODEM (AVAILABLE ON SELECT MODELS)
Connecting the Modem Cable ......................................................7-1
Selecting Communication Software..............................................7-2
Using Modem Commands and Dial Modifiers..............................7-3
Uninstalling the Modem...............................................................7-3
Using the Modem While Traveling Internationally .......................7-3
Using a Country-Specific Modem Adapter ...............................7-3
Selecting a Country-Specific Modem Configuration.................7-4
Travel Connection Checklist ....................................................7-5
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chapter 8
CONNECTING EXTERNAL DEVICES
Connecting an External Enhanced Keyboard.................................8-1
Connecting an External Monitor ...................................................8-1
Connecting a Television Monitor..................................................8-2
Connecting a Mouse or Other External Pointing Device ...............8-3
Connecting a Serial Printer ...........................................................8-3
Connecting a Parallel Printer ........................................................8-3
Connecting Infrared Equipment ....................................................8-4
Configuring the Infrared Port....................................................8-4
Enabling the Infrared Port ........................................................8-5
Connecting USB Peripherals ........................................................8-6
Connecting to a Port Replicator ....................................................8-6
chapter 9
USING PC CARDS
PC Card Types .............................................................................9-1
Inserting a PC Card ......................................................................9-1
Removing a PC Card....................................................................9-3
PC Card Device Drivers ...............................................................9-4
Changing PC Card Settings ..........................................................9-4
Managing PC Card Power ............................................................9-4
Zoomed Video..............................................................................9-5
Stopping a PC Card ......................................................................9-5
chapter 10
USING AUDIO FEATURES
Identifying the Audio Components .............................................10-1
Using Internal and External Microphones ...................................10-2
Using Internal and External Speakers/Headphones......................10-3
Controlling Audio Volume .........................................................10-3
Speaker Ports..............................................................................10-4
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chapter 11
UPGRADING THE COMPUTER
Upgrading System Memory........................................................11-1
Checking the Amount of Memory ..........................................11-1
Obtaining an Optional Memory Expansion Board ..................11-2
Inserting a Memory Expansion Board ....................................11-2
Removing a Memory Expansion Board ..................................11-4
Upgrading the Hard Drive ..........................................................11-6
Removing and Inserting the Primary Hard Drive ....................11-6
Attaching a Hard Drive Adapter .................................................11-6
Adding an Internal Modem.........................................................11-6
chapter 12
MAINTENANCE & TRAVEL GUIDELINES
Updating the System ..................................................................12-1
Obtaining Customized Update Information with
Info Messenger ......................................................................12-1
Obtaining Software Updates and Enhancements by
Subscription...........................................................................12-1
Obtaining Software Updates from the Compaq Internet Site...12-2
Ordering Preinstalled Software...............................................12-2
Updating the System ROM ....................................................12-2
Reinstalling Software .................................................................12-4
Caring for the Computer.............................................................12-4
Preparing the Computer for Shipping or Travel ..........................12-5
Traveling with the Computer......................................................12-5
chapter 13
SECURITY FEATURES
Types of Security .......................................................................13-1
Using the Cable Lock.................................................................13-2
Using the Power-On Password ...................................................13-3
Establishing the Power-On Password .....................................13-3
Entering a Power-On Password ..............................................13-3
Changing the Power-On Password .........................................13-4
Deleting the Power-On Password ...........................................13-5
If You Forget Your Power-On Password ................................13-5
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Using Quick Controls.................................................................13-6
Enabling Quick Controls ........................................................13-6
Initiating Quick Controls........................................................13-6
Using the Setup Password ..........................................................13-7
Establishing the Setup Password ............................................13-7
Entering the Setup Password ..................................................13-8
Changing the Setup Password.................................................13-8
Deleting the Setup Password ..................................................13-9
Enabling and Disabling Devices .................................................13-9
DriveLock Overview ................................................................13-10
User and Master Passwords Overview ..................................13-10
Establishing DriveLock Protection .......................................13-11
Changing the User or Master Password ................................13-12
Removing DriveLock Protection ..........................................13-13
chapter 14
INTELLIGENT MANAGEABILITY
Intelligent Manageability Overview............................................14-1
Asset Management .....................................................................14-2
Fault Management......................................................................14-2
Fault Management Alerts .......................................................14-3
Security Management .................................................................14-3
Configuration Management ........................................................14-4
chapter 15
COMPUTER SETUP AND DIAGNOSTICS UTILITIES
Selecting Computer Setup or Compaq Diagnostics for
Windows ....................................................................................15-1
Using Computer Setup ...............................................................15-2
Selecting from the File Menu .................................................15-3
Selecting from the Security Menu...........................................15-4
Selecting from the Advanced Menu........................................15-5
Using Compaq Diagnostics for Windows ...................................15-6
Displaying System Information ..............................................15-6
Running a Diagnostic Test .....................................................15-6
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chapter 16
TROUBLESHOOTING
Troubleshooting Checklist..........................................................16-1
Solving Software Application Problems ............................... 16-26
appendix A
COMPAQ CUSTOMER SUPPORT
Preparing to Call Technical Support ............................................ A-1
Worldwide Telephone Numbers .................................................. A-2
appendix B
REGULATORY NOTICES
Regulatory Agency Series Numbers ............................................ B-1
Federal Communications Commission Notice ............................. B-2
Modifications.......................................................................... B-2
Cables..................................................................................... B-2
Declaration of Conformity for Products Marked with the
FCC Logo (United States only) ............................................... B-2
Canadian Notice.......................................................................... B-3
Avis Canadien............................................................................. B-3
European Notice.......................................................................... B-3
Japanese Notice........................................................................... B-4
German Ergonomics Notice......................................................... B-4
Airline Travel Notice................................................................... B-4
Energy Star Compliance.............................................................. B-4
Battery Notice ............................................................................. B-4
Power Cords................................................................................ B-5
Laser Safety ................................................................................ B-6
CDRH Regulations ................................................................. B-6
Safety Precautions for Modems ................................................... B-7
U.S. Regulations Governing the Use of Modems......................... B-7
Telephone Consumer Protection Act of 1991............................... B-9
Canadian Regulations Governing the Use of Modems ................. B-9
New Zealand Modem Statements .............................................. B-10
Macrovision Corporation Notice ............................................... B-12
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appendix C
ELECTROSTATIC DISCHARGE
Preventing Electrostatic Discharge...............................................C-1
When Handling Removable Drives..........................................C-1
When Installing Internal Components......................................C-1
Grounding Methods.....................................................................C-2
appendix D
SPECIFICATIONS
INDEX................................................................................................. I-1
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preface
U SING T HIS G UIDE
Some or all of the following format conventions are used in this
guide to distinguish elements of text:
■
Names of keys are shown in bold type as they appear on the
keyboard, for example, Ctrl, Backspace, Tab.
■
Keys that you should press at the same time are represented by
the key names and the plus (+) symbol, for example,
Ctrl+Alt+Delete.
■
Commands are presented in lowercase, bold type as shown
here: install or a:\install.
■
An arrow symbol is used to separate icons or menu options
that you should select in succession; for example, click the
Start buttonÆSettingsÆControl Panel.
■
When you need to type information without pressing the Enter
key, you are directed to “type” the information.
■
When you need to type information and press the Enter key,
you are directed to “enter” the information.
NOTE: Text set off in this manner presents commentary, sidelights,
or additional information.
IMPORTANT: Text set off in this manner presents clarifying
information or specific instructions.
!
WARNING: Text set off in this manner indicates that failure to
follow directions could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow
directions could result in damage to equipment or loss of
information.
Using This Guide xiii
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chapter
1
G ETTING S TARTED
Finding Assistance
■
For setup instructions, refer to the setup poster included with
the computer.
■
To access the online reference guide to the computer:
❏
Install the Armada Reference Guide onto your hard drive
from the QuickRestore CD-ROM included with the
computer.
or
❏
■
■
View the Armada Reference Guide from the QuickRestore
CD-ROM.
To access additional information about the computer:
❏
Select StartÆCompaq Information Center.
❏
Go to the Compaq Internet site at http://www.compaq.com.
To contact Compaq customer support, refer to Appendix A in
this Reference Guide.
Getting Started 1-1
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Identifying Packing Box Contents
The contents of the packing box vary according to your
geographic region and according to the computer hardware
configuration that you ordered.
The following picture and component list identify the standard
components included with most computer models.
As you unpack the box, make sure you have received all of the
standard and optional components that you ordered.
1-2 Getting Started
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Identifying Hardware Components
Component
1 Computer
2 Hard drive (inserted in
computer hard drive bay)
3 Battery pack (inserted in
computer battery bay)
4 Weight saver
Function
Compaq Armada Personal Computer.
Primary hard drive when used in hard
drive bay. Can also be used with an
adapter in the MultiBay.
Primary battery pack.
NOTE: The battery pack can be charged
and used as shipped, but battery
charge displays will not be accurate
until the battery pack is calibrated.
Protects a vacant MultiBay.
NOTE: A weight saver can be inserted or
removed while the computer is on, off,
in Hibernation, or in Suspend.*
5 Power cord
Connects AC Adapter to AC electrical
outlet.
6 AC adapter
7 Modem cable (internal
Converts AC power to DC power.
modem models only)
Connects modem to RJ-11 telephone
jack or to a country-specific adapter.
8 Country-specific modem
Adapts modem cable for use with nonRJ-11 telephone jacks.
9 Security screws
Contains tamper-resistant security
screws for hard drive.
: 3-to-2-prong plug adapter
Adapts the power cord for use with a
2-prong electrical outlet.
adapter (provided with
internal modem models by
region as required)
(Japan only)
*In Windows 98 the term Standby replaces the term Suspend.
!
WARNING: To reduce the risk of personal injury, electric shock,
fire, or damage to the equipment:
Do not disable the power cord grounding plug. The grounding
plug is an important safety feature.
■ Plug the equipment into a grounded (earthed) electrical outlet
that is easily accessible at all times.
■ Disconnect power from the equipment by unplugging the power
cord from the electrical outlet.
■ Do not place anything on power cords or cables. Arrange them so
that no one may accidentally step on or trip over them. Do not
pull on a cord or cable. When unplugging from the electrical
outlet, grasp the cord by the plug.
■
Getting Started 1-3
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chapter
2
Taking a Look AT THE
C OMPUTER
Front Components
Front Components
Component
Function
1
Power switch
2
Standby/Suspend switch
Slides to turn the computer on or off.
While working in Windows, click
StartÆShut Down to exit the
operating system and turn off the
computer.
Initiates and exits Suspend. Turns on
the computer if it is off. When used
with the Fn key on the computer, the
Suspend button initiates Hibernation.
Continued
Taking a Look at the Computer 2-1
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Front Components Continued
Component
3
Built-in speakers for high-quality
stereo sound and a multimedia sound
system.
4
Battery light
Indicates the battery is charging
when light is on. If the light is off, the
battery is not charging. A blinking
light indicates a battery problem.
5
Suspend light
Blinks every four seconds. This
indicates the computer is in suspend
mode.
6
Volume control buttons
Controls the speaker volume.
7
MultiBay
Accepts a CD-ROM drive, DVD drive,
SuperDisk LS-120 drive, second hard
drive, second battery pack, or a
weight saver.
8
Speaker ports
Integrated tuned loudspeaker ports
that allow airflow to and from the
internal stereo speakers.
9
TouchPad
Provides integrated pointing device
functions.
Left and right TouchPad
buttons
Function like the left-click and rightclick buttons of an external mouse.
Used with the TouchPad, the
TouchPad button drags and
highlights.
Diskette drive
Accepts 3.5-inch/8.89-cm diskettes in
a fixed drive bay.
:
2-2
Function
Stereo speakers
Taking a Look at the Computer
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Left Side Components
Left Side Components
Component
Function
1
Tilt foot
Retractable feet on the rear base of
the computer that open and lock into
place in order to angle the keyboard
to a more comfortable position.
2
Battery bay
Holds the primary battery pack.
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Right Side Components
Right Side Components
Component
Function
1
PC Card slot
Slot that supports Type III PC Cards,
such as modem, hard drive, or
network cards. This slot accepts 16bit PC Cards and 32-bit Cardbus
Cards.
2
3
Microphone jack
Connects to an external microphone.
4
Lock provision
Accepts an anti-theft cable that
secures the computer to a fixed
object.
5
RJ-45 jack
Connects the Ethernet cable (NIC) to
the computer. Available on models
with an internal NIC/modem
combination
6
RJ-11 jack
Connects the RJ-11 modem cable to
the computer. Available on models
with an internal modem
Stereo
Connects to a headphone or external
speaker/headphone jack speakers.
Continued
2-4
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Right Side Components Continued
Component
Function
7
Infrared port
Infrared signals for communicating
with another computer. Links to
another IrDA-compliant device for
wireless communication.
8
Composite TV-Out jack
Connects a television to the
computer.
9
Tilt foot
Retractable feet on the rear base of
the computer that open and lock into
place in order to angle the keyboard
to a more comfortable position.
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Rear Components
Rear Components
2-6
Component
Function
1
Power connector
2
USB connector
3
Serial connector
4
External monitor
connector
5
Docking connector
6
Parallel connector
Connects to an AC adapter when the
battery or charge battery are not
operating.
Allows connection to Universal Serial
Bus (USB) devices, such as a
keyboard or mouse, or to a camera
for video conferencing.
Connects an optional external serial
device such as a mouse or printer.
Connects an optional external
display, such as an external CRT
monitor.
A 176-pin expansion bus connector
that connects the computer to the
optional port replicator.
Connects an optional parallel device
such as a printer.
7
Keyboard/Mouse
connector
Connects an external mouse or
keyboard.
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Bottom Components
Bottom Components
Component
Function
1
Modem compartment
Provides access to the internal
modem. The modem is available on
select models and as an option for
other models.
2
Keyboard security screw
Keeps the keyboard secured to the
computer.
3
Hard drive release latch
Releases the hard drive.
4
Hard drive compartment
Provides access to the primary hard
drive. A security screw prevents
unauthorized access to the hard
drive. Use a standard screw driver to
remove the screw.
5
Battery release latch
Releases the primary battery pack.
6
MultiBay release latch
Releases the MultiBay device from
the MultiBay.
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Status Indicator Lights
The five lights located above the keyboard indicate system
operations and status.
Status Indicator Lights
Light
2-8
Function
1
Hard drive/CD-ROM drive Turns on when the hard drive,
light indicator
optional CD-ROM drive, or optional
DVD-ROM drive is accessed.
2
Diskette drive light
indicator
Turns on when the diskette drive is
accessed.
3
Num Lock
On: embedded numeric keypad is
active.
4
Caps Lock
On: Caps Lock function is on.
5
Scroll Lock
On: Scroll Lock key function is on.
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chapter
3
U SING THE K EYBOARD
Using the TouchPad
The built-in TouchPad functions with any software that supports a
Microsoft-compatible mouse.
NOTE: If you are using software that does not support a Microsoftcompatible mouse, select AdvancedÆDevice Options in
Computer Setup, then select the Disable Multiple Pointing
Devices check box.
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Identifying TouchPad Components
1 TouchPad
3 Right TouchPad button
2 Left TouchPad button
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Navigating with the TouchPad
TouchPad Procedures
Task
Procedure
Move the cursor
Move your finger directionally across the
TouchPad surface.
Increase or decrease
cursor speed
Increase or decrease finger speed across
the TouchPad surface.
Right-, left-, or center-click
or double-click
Press the right or left TouchPad button as
you would the corresponding button on an
external mouse.
Highlight an item*
Press down on the TouchPad as you move
the cursor over the item.
Select text or an object*
Position the cursor over the highlighted
text or object, then quickly tap the
TouchPad once.
Activate a selection*
Position the cursor over the selection, then
quickly tap the TouchPad twice.
NOTE: To select and activate a preference,
first tap the preference once to select it,
then tap the preference twice to activate it.
Select, then drag and drop
an item*
Press down on the TouchPad as you move
the cursor over the item, then drag the item
to the new location. To drop the item,
release the pressure.
*To perform this task exactly as you would with an external mouse, use
the left pointing-device button like the left button of an external mouse.
Setting TouchPad Preferences
To access all TouchPad features and settings, including mouse
trails, cursor speed, double-click space, and Windows 98 singleclick mode, select StartÆSettingsÆControl PanelÆMouse.
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Using Hotkeys
Hotkeys are preset combinations of the Fn key 1 plus a second
key that activate frequently used system functions. The icons on
the function keys F4-F10 2, Fn+T 3, and Fn+Esc 4 represent
these functions.
■ To use hotkeys on an external keyboard, which does not have
an Fn key, press the Scroll Lock key twice, then the second key
only of the hotkeys combination. For example, to use the
Fn+F10 hotkeys, press Scroll LockÆScroll Lock+F10.
NOTE: The Fn+F6 hotkeys cannot be used on an external
keyboard connected through a USB connector.
■ To close a window opened with hotkeys, use standard
Windows procedures or press the hotkeys.
Hotkeys Quick Reference
Task
Hotkeys
Switch the image
Fn+F4
Adjust system volume
Fn+F5
Continued
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Hotkeys Quick Reference Continued
Task
Hotkeys
Initiate Quick Controls
Fn+F6
Set a power conservation level
Fn+F7
View battery status
Fn+F8
Adjust panel contrast
Fn+F9
Adjust screen brightness
Fn+F10
Display system information
Fn+Esc
Stretch text
Fn+T
Switching the Image
In Windows 95 or Windows NT 4.0 toggle Fn+F4 to switch the
image among the computer display, an external display, and
simultaneous display. The external display can be connected
through the external monitor connector or the video-out jack.
In Windows 98 toggle Fn+F4 to switch the image between the
computer display and an external display that is connected to the
external monitor connector.
■
When MultiMonitor is enabled, press Fn+F4 to turn off the
external display and disable MultiMonitor.
■
When MultiMonitor is disabled, toggle Fn+F4 to switch the
image among the computer display, the external display, and
simultaneous display.
Adjusting System Volume
■
To adjust system volume:
❏ Press Fn+F5 using the on-screen slide button or the
keyboard arrow keys.
or
❏ Press the front-mounted volume control buttons. See Front
Components in Chapter 2.
■
To mute or restore volume:
❏ Press Fn+F5+M
or
❏ Press Fn+F5, then select or clear the Mute check box.
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Initiating Quick Controls
Quick Controls are security features that can disable the keyboard
and pointing device and clear the screen. Before you can use
Quick Controls, set a power-on password and enable Quick
Control preferences. For instructions, refer to Chapter 13.
■
To initiate Quick Controls, press Fn+F6.
■
To exit Quick Controls, enter your power-on password.
The Fn+F6 hotkeys cannot be used on an external keyboard
connected through a USB connector on the computer or an
optional docking base.
Setting a Power Conservation Level
In Windows 98 press Fn+F7 to open the Power Schemes window.
In Windows 95 or Windows NT 4.0 press Fn+F7 to open the
Battery Conservation Settings window. Select one of the
following preset battery conservation levels:
■ High—Maximizes running time from a single charge.
■ Medium—Balances system performance with running time.
■ None (Drain)—Runs the computer at full power.
Viewing Battery Status
Press Fn+F8 to view the status of all installed batteries. Battery
packs are listed by location.
■ To display the location of a listed battery, select the
corresponding battery icon.
■ A lightening bolt icon beside a battery icon indicates that the
battery pack in that location is charging.
Adjusting Panel Contrast
Press Fn+F9 to adjust the panel contrast of the computer screen
with an on-screen slide button or with the arrow keys. This feature
is only available to select models.
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Adjusting Brightness
Press Fn+F10 to adjust the brightness of the computer screen
with an on-screen slide button or with the arrow keys.
Displaying System Information
Press Fn+Esc to display information about system hardware
components and software version numbers.
NOTE: The number beside System BIOS is the version number of
your system ROM.
Stretching Text
When the computer is running MS-DOS under Windows and the
desktop area resolution is set lower than the display resolution,
press Fn+T to toggle the image between Text Stretch, which
stretches the text to fill more of the screen, and not stretched. Text
Stretch is the default.
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Using the Embedded Numeric Keypad
Toggling the Keypad On and Off
■
To convert the embedded numeric keypad section 1 of the
computer keyboard to a numeric keypad, press Fn+Num Lk 2.
❏
When the embedded numeric keypad is enabled, the
characters upper-right on the keypad keys are active and the
num lock light is on.
❏
To disable the embedded numeric keypad, toggle
Fn+Num Lk.
■
The embedded numeric keypad cannot be enabled while
an optional external keyboard or numeric keypad is connected
to the computer.
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Operating the Keypad Keys as Standard Keys
To use the embedded numeric keypad keys as standard keyboard
keys while the keypad is enabled:
■
Press and hold Fn to use the keys as you would when typing in
lowercase.
■
Press and hold Fn+Shift to use the keys as you would when
typing in uppercase.
Enabling the Keypad at Startup
■
To set the computer to start up with the embedded
numeric keypad enabled—
1. Turn on or restart the computer, then press F10 when the
blinking cursor appears upper-right on the screen.
❏
To change the language, press F2.
❏
For navigation instructions, press F1.
2. Select AdvancedÆDevice Options, then press Enter.
3. Toggle the field beside Num Lock State at Boot to On, then
press F10.
4. To save your preferences, then close Computer Setup and
restart the computer, select FileÆSave Changes and Exit,
then press Enter.
5. When you are prompted to confirm your action, press F10.
■
To disable the embedded numeric keypad at startup—
Repeat the above procedure with the Num Lock State at Boot
field toggled Off.
NOTE: The embedded numeric keypad can be enabled or disabled
with Fn+Num Lk in either startup state.
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chapter
4
U SING B ATTERY P ACKS
Learning About Battery Packs
The computer accommodates up to two rechargeable battery packs
at one time. Battery packs are supported in the:
■ Battery bay in the computer (primary battery pack)
■ MultiBay in the computer (second battery pack)
With the computer turned off, each battery pack will recharge in
less than three hours. With the computer turned on, each battery
pack will recharge in less than five hours.
If two fully charged battery packs are installed, one can be
removed while the computer is on without affecting system
operation. With only one battery pack installed, turn off the
computer or initiate Hibernation before removing a battery, or
connect to external AC power before removing the battery pack.
For more information on using Hibernation, see Chapter 5.
Before removing a battery pack when the computer is in suspend,
ensure that the computer is connected to a fully charged battery
pack or AC power source. For more information on using
Suspend, see Chapter 5.
!
WARNING: Your computer contains a lithium-ion battery pack.
There is a risk of fire and burns if the battery pack is not handled
properly. Do not disassemble, crush, puncture, short external
contacts, or dispose of in fire or water. Do not expose to
temperatures higher than 60qC. Replace only with the Compaq
spare designated for this product.
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!
WARNING: Batteries/battery packs and accumulators should not be
disposed of with general household waste. In order to forward them
to recycling or proper disposal, please use the public collection
system or return them to Compaq, your authorized Compaq
Partners, or other agents.
Using a New Battery Pack
Charge the battery pack in the computer's battery bay or a
MultiBay while connected to an external power source or while
docked in the optional port replicator.
You can also charge up to two battery packs in the optional
battery charger. However the battery charger has only one slot for
the main battery and one slot for the MultiBay. Therefore, you can
only charge two battery packs at one time if one is the main
battery and the other battery is for the MultiBay.
IMPORTANT: A new battery pack should be fully charged before it is
used for the first time. The battery pack will work without being
fully charged, but the battery gauge will not show an accurate
charge until the battery pack receives its first full charge.
Charging Battery Packs
Battery packs charge in the following sequence:
1. The primary battery in the computer battery bay
2. A second battery pack in the computer MultiBay
Battery packs are discharged in the reverse order, with the battery
pack in the MultiBay depleted first. See Chapter 2 for bay
locations.
To charge battery packs, follow these steps:
1. With battery packs in the battery bay and/or MultiBay,
connect the power cord to the computer and plug it into an
electrical outlet.
2. Turn on the computer if you want to use it while the battery
packs are charging.
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NOTE: The battery charge light is the right light on the front edge
of the computer. It turns on (solid) when a battery pack (in the
battery bay or MultiBay) is charging. It turns off when fully
charged. It blinks in a low-battery condition.
When the battery charge light turns off, the battery packs are fully
charged.
Inserting and Removing the Primary Battery
Pack
Removing the Primary Battery Pack
CAUTION: If the battery pack you are about to remove is the only
source of power to the computer, initiate Hibernation or connect the
computer to external power before removing the battery.
1. Pull forward on the primary battery release latch to release the
battery pack.
2. Remove the battery pack from the primary battery bay.
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Inserting the Primary Battery Pack
CAUTION: If the battery pack you are about to remove is the only
source of power to the computer, initiate Hibernation or connect the
computer to external power before removing the battery.
Insert a battery pack into the battery bay with the large label on
the battery pack facing up and the battery contacts facing in. Push
the battery pack into the battery bay until it is firmly seated.
NOTE: See Chapter 6 to insert and remove battery packs to and
from the MultiBay.
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Storing a Battery Pack
CAUTION: To prevent damage to a battery pack, do not expose it to
high temperatures for extended periods of time.
If the computer will be unused and unplugged from an external
power source for more than two weeks, remove and store the
battery packs.
Proper storage procedures reduce the self-discharge rate of a
battery pack. Store a battery pack in a cool, dry place within the
following temperature ranges.
Recommended Battery Pack Storage Temperatures
Storage Time
Temperature Range °F
Temperature Range °C
Less than
1 month
32°–122°
0°–50°
No more than
3 months
32°–104°
0°–40°
Unlimited
32°– 86°
0°–30°
Maximizing Battery Pack Life
Battery pack operating time varies depending on the system
components, options, and applications used. Battery operating
time can increase by as much as 50 percent by controlling the
energy used by the computer and the energy stored in the battery
pack.
NOTE: The display, processor, and drive components use the
majority of battery power.
To maximize battery pack life, use the following guidelines:
■ Select the High level of power management (not available
under Windows 98). See Chapter 5 for more information on
power management.
■ Initiate Suspend or Hibernation or turn the computer off when
you are not using it.
■ Reduce the display brightness and select a shorter screen save
timeout.
■ Keep a battery pack in the computer when you are using the
computer with external power.
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■
■
■
■
■
■
Disconnect external equipment that does not have its own
power source. (External equipment connected to the computer
drains the battery pack.)
Exit modem programs when you are not using them.
Remove a PC Card when you are not using it.
When storing the computer for more than two weeks, remove
battery packs and store them separately to reduce the discharge
rate and increase battery life.
Store the battery pack in a cool, dry place when it is not in use.
High temperatures cause a battery pack to lose its charge more
quickly and reduce battery pack life. For more information on
storing battery packs, see "Storing a Battery Pack" in this
chapter.
Format diskettes while using external power when possible.
(Formatting diskettes increases the drain on a battery pack.)
Recycling Used Battery Packs
To find out if the battery pack recycling program is available in
your area, check the worldwide telephone numbers. If a number
for recycling is not listed for your area, contact your Compaq
authorized dealer, reseller, or service provider.
System Beeps
Beeps with a Blinking Battery Charge Light
When the computer beeps while the battery charge light is
blinking, the computer has entered a low battery condition.
CAUTION: When you are alerted of a low battery condition, very
little battery charge remains. Save your information and take
immediate action to resolve the low battery condition.
See “Turning Beeps On or Off” in this chapter to avoid being
alerted with system beeps.
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Beeps with a Blinking Power/Suspend Light
When the computer beeps while the Power/Suspend light is
blinking, the computer has initiated Suspend. See Chapter 5 for
more information on using Suspend.
NOTE: When the computer is in Suspend and a low battery
condition occurs, you cannot press the power button or suspend
button to exit Suspend. Connect the computer to AC power until a
fully charged battery is available.
See the following section “Turning Beeps On or Off,” to avoid
being alerted with system beeps.
Turning Beeps On or Off
Based on the type of beeps to be turned on or off, do one of the
following:
■ To enable or disable PC Card beeps, click Control PanelÆ
double-click PC Card iconÆGlobal Settings tab, then click the
Disable PC Card Sound Effects box.
■ To toggle all system beeps on or off, use the Computer Setup
Utility. The following beeps are affected (see Chapter 15 for
more information on using Computer Setup):
❏
Low battery warning beeps
❏
Power-On Self-Test (POST) beeps
Suspend beeps
To disable only low battery warning beeps, click StartÆ
SettingsÆControl PanelÆdouble-click PowerÆPower
PropertiesÆConservation Settings tab. Then click the
Warning Beeps Off button.
❏
■
NOTE: Application-specific beeps must be controlled through the
application software.
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chapter
5
M ANAGING P OWER
Selecting a Power Source
Task
Work within installed
software applications
Recommended Power Source
■ Charged battery pack inserted into
the computer
or
■ External power supplied through
Charge a battery pack
inserted in the computer
❏
AC adapter
❏
Optional docking base
❏
Optional Automobile Power
Adapter/Charger
❏
Optional Aircraft Power Adapter
External power supplied through
■ AC adapter
■ Optional docking base
■ Optional Automobile Power
Adapter/Charger
Calibrate a battery pack
External power supplied through
■ Power cord or AC adapter
■ Optional docking base
Modify system software
External power supplied through
AC adapter
NOTE: If your external monitor is not Energy Star compliant,
enabling monitor energy-saving features may cause video
distortion when the screen save timeout occurs.
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Using Suspend (Standby) and Hibernation
You will use the power switch 1, Suspend button 2, Fn key 3,
and the power/suspend light 4 as you turn the computer on or off
or place it in Suspend (Standby) or Hibernation.
■
Suspend, called Standby in Windows 98, is an energy-saving
feature that reduces power to system components that are not
being used. When the computer is in Suspend (Standby), your
work is saved in random access memory (RAM) and the
screen is cleared.
■
Hibernation is an energy-saving feature that saves all
information in RAM to a hibernation file on the hard drive,
then shuts down the computer.
If you are leaving your work, consider:
If you plan to resume shortly—Initiating Suspend (Standby)
clears the screen, uses less power than leaving the computer on,
and your work returns instantly to the screen when you press the
suspend button. A fully charged battery pack can support Suspend
(Standby) for up to a week, unless frequent charging and
discharging has shortened battery pack life.
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If the computer will be disconnected from external power for
more than two weeks—To extend the useful life of the battery
pack, shut down the computer, then remove the battery pack and
store it in a cool, dry place.
If you plan to resume within two weeks—Initiating Hibernation
clears the screen, saves your work to the hard drive, and uses less
power than Suspend (Standby). Returning to work saved in
Hibernation takes a little longer than returning to work placed in
Suspend (Standby), but is much faster than returning to your place
manually after restarting the computer. A fully charged battery
pack supports Hibernation indefinitely.
Using Standby (Suspend) and Hibernation
Task
Procedure
Result
Turn the
computer
on from
shutdown
Slide power switch.
Power/suspend* light turns on.
Shut down
the
computer
Shut down the
computer.
Operating system loads.
Power/suspend* light turns off.
Operating system closes and
turns off all power.
Computer turns off.
Initiate
Suspend*
■ Press suspend
Power/suspend* light blinks.
button.**
System beeps twice.
or
Screen clears.
■ Select Stand by
(Windows 98 only)
on the shutdown
menu.
*In Windows 98 the term Standby replaces the term Suspend.
**In Windows 98 the term sleep button replaces the term
suspend button.
Continued
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Using Standby (Suspend) and Hibernation Continued
Task
Exit
Suspend*
Procedure
■ Press suspend
Result
Power/suspend* light turns on.
button.**
System beeps once.
or
Your work returns to the screen.
■ Slide power switch.
Initiate
Press Fn + suspend
Hibernation button.**
Power/suspend* light turns off.
Restore
Slide power switch.
from
Hibernation
Power/suspend* light turns on.
System beeps twice.
Screen clears.
System beeps once.
Your work returns to the screen.
*In Windows 98 the term Standby replaces the term Suspend.
**In Windows 98 the term sleep button replaces the term
suspend button.
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Managing Low-Battery Conditions
Identifying Low-Battery Conditions
■
When a battery pack that is the only source of power available
to the computer reaches a low-battery condition
❏ The system beeps five times.
❏ The battery light 2 blinks.
■
If the low-battery condition is not resolved, the computer will
enter a critical low-battery condition. In a critical low-battery
condition,
❏
If Hibernation is enabled and the computer is on or in
Suspend (Standby)—The computer beeps twice, then
initiates Hibernation. Hibernation is enabled by default.
❏
If Hibernation is disabled and the computer is on or in
Suspend (Standby)—The computer beeps twice, and the
power/suspend light 1 blinks. The computer remains
briefly in Suspend (Standby), then shuts down and your
unsaved work is lost.
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Resolving Low-Battery Conditions
■
If external power is available, do one of the following—
❏
Connect the computer to an electrical outlet with the AC
adapter.
❏
Dock the computer in a docking base that is connected to
external power.
❏
Plug an optional Automobile Power Adapter/Charger into
the power connector on the computer and into a vehicle
cigarette lighter receptacle.
❏
Plug an optional Aircraft Power Adapter into the power
connector on the computer and into the in-seat power
supply available on some commercial aircraft.
NOTE: An optional Aircraft Power Adapter can be used to run
the computer, but cannot be used to charge a battery pack.
■
If a charged battery pack is available—Press the suspend
button to initiate Suspend (Standby), then remove
the discharged battery pack and insert a charged battery pack.
■
If neither external power nor a charged battery pack is
available—
❏
Press Fn + the suspend button to initiate Hibernation
or
❏
Save your work, then shut down the computer.
Restoring from Hibernation After Resolving
a Critical Low-Battery Condition
Slide the power switch. If the computer does not have
enough power to restore your work:
1. Press Ctrl+Alt+Del to abort the restoration.
2. Insert a charged battery pack or connect the computer to
external power.
3. Slide the power switch.
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Charging a Battery Pack
A battery pack can be recharged wherever external power is
available. These locations include the computer battery bay,
MultiBay, an optional Battery Charger, and the docking base.
NOTE: Charging may be delayed if a battery pack is new, has not
been used for two weeks or more, or is much warmer or cooler
than a comfortable room temperature.
■ If you are charging the battery pack in the computer—
❏ External power can be supplied to the computer through the
AC adapter, an optional docking base, or an optional
Automobile Power Adapter/Charger.
NOTE: An optional Aircraft Power Adapter cannot be used to
❏
■
charge a battery pack.
The battery light, shown below, turns on while the battery
pack is charging and turns off when the battery pack is
fully charged.
To increase the accuracy of all battery charge displays—
❏ Allow a battery pack to discharge to the low-battery level
through normal use before charging it.
❏ When you charge a battery pack, charge it fully.
❏ Before charging a new battery pack or a battery pack that
has not been used for two weeks or more, calibrate the new
battery pack or check the calibration on the unused
battery pack.
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Monitoring the Charge in a Battery Pack
NOTE: The references in Windows 98 battery charge displays to a
“standard APM battery pack” apply to all battery packs that can be
used in the computer.
Using the Battery Status Tab
To access the Battery Status tab, press the Fn+F8 hotkeys or select
StartÆSettingsÆControl PanelÆpower icon (named Power,
Power Management, or Compaq Power, depending on your
operating system)ÆBattery Status tab.
■ To display the location of a listed battery, select the
corresponding battery icon.
■ A lightening bolt icon beside a battery icon indicates that the
battery pack in that location is charging.
Using the Battery Meter or Power Meter Icon
The battery meter icon, called the power meter icon in
Windows 98, changes shape to indicate whether the computer is
running on external power or on a full, half-full, or nearly
discharged battery pack.
To display the battery meter icon in the taskbar
■ In Windows 95 select StartÆSettingsÆControl
PanelÆPowerÆPower tab, then select the Show Battery
Meter on the Taskbar check box.
■ In Windows 98 select StartÆSettingsÆControl
PanelÆPower ManagementÆPower Meter tab, then select the
Show Power Meter on the Taskbar check box.
■ In Windows NT 4.0 the battery meter icon displays in the
taskbar by default.
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When the battery meter or power meter icon is displayed in the
taskbar, the icon can also be used as follows.
In Windows 95 and Windows 98—
Task
Procedure
View the total battery power
remaining in the system.
Rest the cursor over the icon.
Enable/disable an on-screen
critical low-battery warning.
Left-click the icon, select or clear
the Enable Low Battery Warning
check box, then select OK.
Access the Power tab in the
Power Properties window.
Right-click the icon, select Adjust
Power Properties, then press Enter.
Open battery meter in a
popup window.
Double-click the icon.
Display charge information as Left-click the icon, then select your
a percent of a full charge or
preference in the popup window.
as the run time remaining.
In Windows NT 4.0—
Task
Procedure
View the total battery power
remaining in the system.
Rest the cursor over the icon.
Open the Compaq Power
Properties window.
Double-click or right-click the icon.
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Using the Power or Power Meter Tab
The Power tab, called the Power Meter tab in Windows 98, is
available in Windows 95 and Windows 98.
■
To access the tab
❏
In Windows 95 select StartÆSettingsÆControl PanelÆ
PowerÆPower tab.
In Windows 98 select StartÆSettingsÆControl PanelÆ
Power ManagementÆPower Meter tab.
To view the combined percent of total power remaining in all
battery packs in the system, clear the Show the Status of All
Batteries check box.
To view the percent of total power remaining in each battery
pack in the system, select the Show the Status of All Batteries
check box. The two numbered icons correspond as follows to
battery pack locations.
❏
■
■
1
2
Computer battery bay
Computer MultiBay
Calibrating a Battery Pack
Calibration increases the accuracy of all battery charge displays.
The calibration utility supports all battery packs that can be used
in the computer.
Use the calibration utility both to check the calibration of a battery
pack and to calibrate or recalibrate a battery pack.
■
A battery pack cannot be calibrated unless the utility reports
that it needs calibration.
❏
A new battery pack can be charged, then used to run the
computer before the battery pack is calibrated. However,
the amount of charge in the new battery pack cannot be
reported accurately until the new battery pack has been
calibrated.
❏
Check the calibration of a used battery pack periodically
and whenever battery charge displays seem inaccurate.
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■
■
While a battery pack is being calibrated, it is fully charged,
then fully discharged.
❏
A battery calibration icon in the taskbar displays an Up
arrow during the charge phase and a Down arrow during the
discharge phase.
❏
A calibration cannot resume if the calibration is stopped or
if the computer is shut down during a calibration. An
interrupted calibration must be restarted.
❏
After calibration, a battery pack must be charged before it
can be used to run the computer.
The calibration utility calibrates one battery pack at a time
and can run in the background as you use the computer
or overnight.
CAUTION: To prevent loss of work, ensure that the computer
remains connected to AC power throughout a calibration.
Running a Calibration
1. If you are checking the calibration of a battery pack—
Insert the battery pack into the computer battery bay or a
MultiBay.
If you are calibrating a battery pack—Insert the battery
pack into the computer battery bay or a MultiBay. Then
connect the computer to external power with the AC adapter
or dock the computer in a docking base that is connected to
external power.
2. Access the Battery Calibration tab.
■ In Windows 95 select StartÆSettingsÆControl
PanelÆPowerÆBattery Calibration tab.
■ In Windows 98 select StartÆSettingsÆControl
PanelÆPower ManagementÆBattery Calibration tab.
■ In Windows NT 4.0 select StartÆSettingsÆControl
PanelÆCompaq PowerÆBattery Calibration tab.
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3. View the calibration reports in the Status column. The battery
numbers in the Battery column correspond to the following
locations:
Battery Number
Battery Pack Location
1
2
Computer battery bay
Computer MultiBay
4. Select any location number with “Needs calibration” beside it
in the Status column.
5. Select the Start Calibration button.
Stopping a Calibration
Shut down the computer or select the Stop Calibration button on
the Battery Calibration tab. The Stop Calibration button is visible
only during a calibration.
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Using Power Preferences
You can increase, decrease, and allocate the power used by the
computer by setting power preferences.
■
Increasing power increases performance, while decreasing
power conserves energy and extends the running time from a
battery pack.
■
By decreasing power to unused components and functions,
you can allocate more power to the components and functions
that you are using.
Many power preferences consist of timeout settings.
■
A timeout is the period of inactivity before the system initiates
a power change or reduces power to a component. For
example, the computer is preset to initiate Suspend (Standby)
after a period of inactivity. The time interval between when
you stop using the computer and when the computer initiates
Suspend (Standby) is a Suspend (Standby) timeout.
■
Depending on your operating system, you can set timeouts
that are specific to various conditions, components, or
procedures as well as specify the duration of those timeouts.
The following tables list power preference procedures that are not
described in your operating system documentation.
■
For additional power preference options, refer to your
operating system documentation.
■
For a summary of battery conservation settings that extend the
running time from a single charge, refer to “Conserving
Battery Power” later in this chapter.
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Setting Power Preferences
in Windows 95 and Windows NT 4.0
Refer to the following table for procedures on setting power
preferences.
Preference
Procedure from Control Panel
Select a preset level of power
use that applies whenever the
computer is running on a
battery pack.
Select Power (or Compaq Power)Æ
Battery Conservation Settings tab,
then select a conservation level:
NOTE: A battery conservation
level can also be displayed and
selected with the Fn+F7 hotkeys.
■ High provides maximum battery
conservation.
■ Medium balances battery
conservation and system
performance.
■ None (drain) provides maximum
power.
Create a level of power use that
applies settings for the following
whenever the computer is
running on a battery pack
■ Suspend timeout
■ System idle timeout
■ Processor speed
■ Screen brightness
Select Power (or Compaq Power)Æ
Battery Conservation Settings tab.
Select Custom, then enter your
preferences.
NOTE: Although a battery conservation
level can be displayed and selected
with the Fn+F7 hotkeys, Custom level
preferences must be entered on the
Battery Conservation Settings tab.
Enable/disable low-battery
warning beeps.
Select Power (or Compaq Power)Æ
Battery Conservation Settings tab,
then select the On or Off radio button.
Set Hibernation timeout.
Select Power (or Compaq Power)Æ
Hibernation tab, then select a timeout
from the Timeout drop-down list.
NOTE: This setting does not affect
system-initiated Hibernation during a
critical low-battery condition.
Exit Suspend after a userselected timeout.
Select Power (or Compaq Power)Æ
Resume Timer tab. Select the
Enabled check box, then select a
date from the Date drop-down list
and a time from the Time drop-down
list.
Continued
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Preference
Procedure from Control Panel
Set computer to initiate
Hibernation rather than
Suspend.
Select Power (or Compaq Power)Æ
Hibernation tab, then select Standby
in the Timeout drop-down list.
In Windows 95, turn off power
to an optional PC Card modem
Select Power (or Compaq Power)Æ
PC-Card Modems tab, then select
Turn Off Power to PC Card Modem
when not in use check box.
Change location of Hibernation
file.
Select Power (or Compaq Power)Æ
Hibernation tab, then select the new
location from the Drive for Hibernation
File drop-down list.
Enable/Disable Hibernation.
Select Power (or Compaq Power)Æ
Hibernation tab, then select the On or
Off button.
CAUTION: If the computer reaches a
critical low-battery condition while
Hibernation is turned off, unsaved
work can be lost.
In Windows NT 4.0, create a
general level of power use that
applies whenever the computer
is running on external AC or DC
power. You can enter settings
for
■ Screen save timeout.
■ Hard drive timeout.
■ Energy-saving monitor
timeout.
1. Select Compaq
PowerÆAC Energy Saver tab.
2. Select the AC Energy Saver On
radio button.
3. To set a screen save timeout,
select a timeout in the Screen
Save drop-down list.
4. To set a hard drive timeout, select
a timeout in the Hard Disk Idle
drop-down list.
5. To enable an external monitor to
enter a low-power mode following
a screen save timeout, select the
Energy Save Monitor check box.
NOTE: You will not be logged off a
network when the monitor enters
low-power mode.
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Setting Power Preferences in Windows 98
To access most power preference settings—Select StartÆ
SettingsÆControl PanelÆPower Management. For information
about setting all Power Management preferences except the
following, refer to your Windows 98 documentation.
To enable or disable Hibernation—Select the Hibernation tab,
then select the On or Off button.
To set a screen brightness level that applies when the
computer is running on a battery pack—Select the Battery
Conservation Settings tab, then select a percent from the
Brightness drop-down list.
If you are accustomed to running Windows 95 or
Windows NT 4.0 on a Compaq portable computer—You will
find most of the power preference options you formerly accessed
in Power Properties window in the Windows 98 Power
Management Properties window. However, in Windows 98
■
Processor speed is managed by the operating system.
■
The easiest way to turn off power to a PC Card is to remove
the PC Card.
■
The Fn+F7 hotkeys open the Power Schemes window.
■
The preferences you formerly set on the Resume Timer tab
can be set at StartÆProgramsÆAccessoriesÆSystem
ToolsÆScheduled Tasks.
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Turning Auto Insert Notification On or Off
Auto Insert Notification runs a CD-ROM or DVD-ROM on
insertion, but drains power and prevents system-initiated Suspend
(Standby) and prevents system-initiated hibernation.
NOTE: The Auto Insert Notification prevents system-initiated
(timeout) suspend/hibernation in Windows 95 and
Windows NT 4.0.
Turn off Auto Insert Notification:
■
In Windows 95 or Windows 98 select StartÆSettingsÆ
Control PanelÆSystemÆDevice ManagerÆCD-ROMÆ
Properties. Clear the CD-ROM Auto Insert Notification
check box.
■
In Windows NT 4.0 select StartÆSettingsÆControl
PanelÆCompaq PowerÆBattery Conservation Settings tab.
Clear the CD-ROM Auto Insert Notification check box.
To turn on auto insert notification, access the CD-ROM Auto
Insert Notification check box as instructed above, then select the
check box.
Conserving Battery Power
Battery Power Conservation Checklist
■
Exit modem applications and turn off local area network
(LAN) connections when you are not using them.
■
Disconnect external equipment you are not using that is not
connected to an external power source.
■
If you leave your work, initiate Suspend (Standby) or
Hibernation or shut down the computer.
■
Remove PC Cards you are not using.
■
Use the Fn+F10 hotkeys to quickly raise and lower display
brightness as you work.
■
Run the computer on external power while formatting
a diskette.
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Conserving Battery Power in Windows 95
■
■
Select StartÆSettingsÆControl PanelÆPower. Then:
■
On the Battery Conservation Settings tab, select the High
battery conservation level or select the Custom battery
conservation level, then enter even lower settings.
■
If you are using a PC Card modem, click the PC-Card
Modems tab, then select the Turn Off PC-Card Modems
When Not in Use check box.
If a CD-ROM or DVD-ROM is in the system, clear the CDROM Auto Insert Notification check box.
Conserving Battery Power in Windows 98
■
Select StartÆSettingsÆControl PanelÆPower
ManagementÆPower Schemes tab, then create a power
scheme that conserves battery power.
■
Select StartÆSettingsÆControl PanelÆPower
ManagementÆBattery Conservation Settings. Then select a
low screen brightness.
Conserving Battery Power in Windows NT 4.0
■
Select the Start buttonÆSettingsÆControl PanelÆCompaq
PowerÆBattery Conservation Settings tab. Then:
■
Select the High battery conservation level
or
■
Select the Custom battery conservation level, then enter
even lower settings.
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chapter
6
W ORKING WITH R EMOVABLE
D RIVES AND D EVICE B AYS
Bay Configuration
The two computer bays support standard as well as optional
devices. Some devices can be hot plugged, while others must be
inserted after the computer has been turned off. The following
table is a list of devices supported in all bays, as well as the
computer power state required before inserting the device (see
Chapter 2 for bay locations):
Bay Configuration
Functional Bay
Devices Supported
Power State
MultiBay
CD-ROM drive
On or Off
DVD drive
On or Off
LS-120 Drive
On or Off
Second hard drive
Off
Second battery pack
On
Primary battery pack
On
Battery bay
NOTE: If a diskette drive is inserted in the MultiBay, only the
computer’s primary diskette drive will work.
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Caring for Removable Drives
Removable drives such as the hard drive, CD-ROM or DVDROM drive, and LS-120 drive are fragile computer components
that must be handled with care.
!
WARNING: To reduce the risk of personal injury from hot surfaces,
allow the internal system components to cool before touching them.
CAUTION: To prevent damage to the computer or removable drive
or to prevent loss of information, observe the following precautions.
■
■
■
■
■
■
■
■
■
Back up the information on a hard drive before removing it.
Failure to back up the hard drive can result in loss of
information if the drive is handled improperly.
If there is a diskette, compact disc, or digital video disc in a
drive, remove it prior to removing the media from the
computer.
Do not remove a CD-ROM or DVD-ROM drive with the tray
extended. Before removing the drive, push the drive tray into
the drive.
Ensure that you are discharged of static electricity before
handling a removable drive. Electrostatic discharge can
damage electronic components. When handling a removable
drive, always grasp the outer case and avoid touching the
connectors.
Do not use force when inserting a drive into a bay. Excessive
force may damage the connectors.
Carefully handle the removable drive. DO NOT DROP IT.
Avoid exposing a hard drive to products with magnetic fields
such as video and audio tape erasure products, monitors, and
speakers.
Do not spray the drive with cleaners or expose it to liquids.
Avoid exposing the drive to temperature extremes.
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Changing the Startup Sequence with MultiBoot
If more than one drive is in the system, the computer selects the
drive to start from by searching for (1) a bootable CD-ROM or
DVD-ROM; (2) a bootable diskette; and (3) a bootable hard drive.
The computer can start from:
■ Any bootable hard drive in the computer or diskette drive.
■ Any bootable diskette or hard drive in an optional docking
base.
■ Any bootable CD-ROM or DVD-ROM.
NOTE: A bootable hard drive, CD-ROM, DVD-ROM, or diskette
contains files needed by the computer to start up and operate
properly.
By default, MultiBoot is disabled and the computer selects the
startup drive by searching these locations in this sequence:
1. Diskette drive
2. Computer hard drive
3. Computer MultiBay
To enable MultiBoot and change the sequence of the computer
drive bay locations that the computer searches during startup:
1. Restart the computer, then press F10 when the blinking cursor
appears upper-right on the screen.
■ To change the language, press F2.
■ For navigation instructions, press F1.
2. Select Advanced➔Boot Options, then press Enter.
3. Toggle the MultiBoot field to Enable.
4. Toggle the Boot Order fields to the boot sequence you prefer.
5. To safe your preferences and exit Boot Options, press F10.
6. To confirm saving your changes and restart the computer,
select File➔Save Changes and Exit, then press F10.
When the computer restarts and searches for a startup drive, it
considers only the first drive of each type.
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IMPORTANT: Changing the boot order also changes the logical drive
designations. For example, if you start up from a hard drive in the
MultiBay, it becomes drive C and a hard drive in the primary hard
drive bay becomes drive D. Starting up from a network card does
not affect logical drive designations.
Selecting Diskettes
The diskette drive reads and writes information onto a
3.5-inch/8,89-cm diskette.
The MultiBay also accommodates an optional LS-120 drive.
Each drive accepts the following diskettes:
Type of Drive
Diskettes Accepted
Diskette Drive
1.44-MB high-density (HD)
720-Kbyte double-density (DD)
1.2-MB Japanese format
LS-120 Drive
120-MB SuperDisk
1.44-MB high-density (HD)
720-Kbyte double-density (DD)
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MultiBay Devices
The MultiBay supports a CD-ROM drive, DVD-ROM drive,
LS-120 drive, second hard drive, or a second battery pack.
CAUTION: Some but not all MultiBay devices can be hot plugged.
Refer to "Bay Configuration" in this chapter to determine if the
computer must be on or off before inserting or removing MultiBay
devices. This helps protect the computer or the device from damage
or data loss.
Electrostatic discharge can damage electronic components. Before
touching the hard drive, ensure that you are discharged of static
electricity by touching a grounded metal object.
Inserting a MultiBay Device
1. If your device is not hot-pluggable, turn off the computer.
2. Insert the device into the MultiBay until it locks into place.
IMPORTANT: If installing a second hard drive, insert the hard drive
into a hard drive adapter before installing the drive into the
MultiBay.
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Removing a MultiBay Device
1. If your device is not hot-pluggable, turn off the computer.
2. Press the MultiBay release lever to release the device.
IMPORTANT: When removing a second hard drive, first
remove the adapter from the MultiBay, then remove the hard
drive from the adapter.
3. Remove the device.
Using a Second Hard Drive
The computer is designed to use up to two hard drives: one in the
computer and one in the computer MultiBay. Refer to the section
“Changing the Startup Sequence with MultiBoot” in this chapter.
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Using the CD-ROM Drive or DVD-ROM Drive
Inserting a Compact Disc
1. Turn on the computer.
2. Press the eject button on the bezel of the CD-ROM drive to
release the CD loading tray.
3. Slowly pull out the CD loading tray until it is fully extended.
4. Remove the CD from its protective case and place it in the CD
loading tray, label side up. Handle the CD by the edges, not by
the flat surfaces.
5. Push lightly on the bezel of the CD loading tray to close it.
The light on the CD-ROM drive turns on while the computer reads
the CD’s table of contents. The light turns off when the CD-ROM
drive is ready to receive commands.
Removing a Compact Disc
1. Turn on the computer.
2. Press the eject button on the front panel to open the CD
loading tray.
3. Slowly pull out the CD loading tray until it is fully extended.
4. Remove the CD from the tray. Handle the CD by the edges,
not by the flat surfaces.
5. Place the CD in its protective case.
6. Gently push the front panel of the CD loading tray to close it.
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Manually Ejecting a Compact Disc
If a compact disc becomes lodged in the CD-ROM drive, remove
it by using the following steps:
1. Insert a paper clip or similar thin metal rod into the manual
release hole on the front bezel of the CD-ROM drive. Press
firmly.
2. Slowly pull the tray out from the drive until it is fully
extended.
3. Remove the compact disc.
Using the LS-120 Drive
The LS-120 Drive is a high-capacity diskette drive that resembles
a 3.5-inch/8.89-cm diskette drive. The LS-120 drive can read a
3.5-inch/8.89-cm disk, and has a capacity of 120 MB.
Using the Second Battery Pack
The computer is designed to use up to two battery packs: the
primary battery pack is in the computer and the second battery
pack is in the MultiBay.
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chapter
7
U SING AN I NTERNAL M ODEM
(A VAILABLE ON S ELECT M ODELS )
Connecting the Modem Cable
To connect the modem to a standard telephone wall jack:
!
!
WARNING: To reduce the risk of electrical shock, always ensure
that the modem line is disconnected from the telephone network
when opening the equipment’s enclosure.
WARNING: To reduce the risk of electrical shock, fire, or damage
to the equipment, do not plug a telephone cable into the Ethernet
RJ-45 jack.
1. Connect one end of the modem cable 1 into the RJ-11 jack on
the right side of the computer.
IMPORTANT: The internal modem uses a universal DAA
(Digital Access Arrangement) that supports multiple
countries. However, some countries may require an adapter to
connect the modem to the telephone wall jack.
The modem cable may include EMI suppression. For
continued EMI emissions compliance, plug that end of the
cable into the computer.
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2. Plug the opposite end of the cable 2 into a standard telephone
wall jack.
IMPORTANT: Wall jacks for digital PBX systems may resemble
standard telephone jacks but are not compatible with analog
devices such as modems. Be sure the modem cable is
connected to a regular analog phone line. Plugging the modem
into a digital line will result in no dial tone and is not
recommended. The modem includes protective circuitry
against the digital lines producing excess current. A warning
buzz will sound briefly when excessive current is detected
during a call attempt, and the attempt is terminated with the
phone line back on-hook.
Selecting Communication Software
You can operate the modem with preinstalled or optional
software. To use preinstalled modem software, select
StartÆPrograms. Then,
■
Select AccessoriesÆHyperTerminal for terminal emulation
and data transfer.
■
In Windows 95 select AccessoriesÆFaxÆCompose New
Fax.
■
In Windows 98 or Windows NT 4.0 select RingCentral Fax.
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Using Modem Commands and Dial Modifiers
You can configure most communications software without the use
of AT commands or dial modifiers.
■
If you prefer to configure the modem using AT commands,
select StartÆProgramsÆAccessoriesÆHyperTerminal.
■
To access an AT command set including dial modifiers and
instructions, go to the Compaq Internet site at
http://www.compaq.com/support/portables.
Uninstalling the Modem
To uninstall the modem software and hardware under
Windows NT 4.0, you must log into Windows NT 4.0 with
Administrator privileges. To uninstall the modem software and
hardware under Windows 95, Windows 98, or Windows NT 4.0:
1. Click StartÆSettingsÆControl Panel.
2. Double-click the Add/Remove Programs icon.
3. Select the Compaq internal model from the list of software.
4. Click the Add/Remove button.
5. Click Yes to confirm.
6. If you are prompted to restart the system, click Yes.
Remove the modem hardware from the computer.
Using the Modem While Traveling
Internationally
Using a Country-Specific Modem Adapter
Telephone jacks vary by country. The modem cable included with
the computer plugs directly into an RJ-11 telephone jack. To plug
the modem cable into a different type of telephone jack, you must
use a country-specific modem cable adapter. A cable adapter is
provided with the computer. To obtain the country-specific
adapters required for your itinerary, refer to Appendix A to
contact a Compaq-authorized dealer, reseller, or service provider.
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To connect the modem using a country-specific modem adapter:
1. Plug either end of the modem cable included with the
computer into the RJ-11 jack on the computer 1.
2. Plug the country-specific modem adapter into the telephone
jack 2.
3. Plug the modem cable into the country-specific modem
adapter 3.
Selecting a Country-Specific Modem Configuration
The internal modem is configured to meet operating approval in
the country where you purchased your computer. If the modem is
used in other countries during travel, the country selection setting
for the modem needs to change to meet the telecommunications
regulations for that country.
Modem country configuration is performed through the country
drop-down box on the Dialing Properties screen of the modem
Control Panel. To confirm that the modem has been approved for
use by the telecommunications agency in the desired country,
check the approvals label on the bottom of the computer. Or, for
the most up-to-date information, refer to the Compaq Internet
Web site at www.compaq.com.
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NOTE: The internal modem supports a subset of the countries listed
in the Dialing Properties. If you select an unsupported country, a
warning will appear and USA will be selected if you don’t choose
a different supported country.
You can confirm your country selection if running
Windows 95, Windows 98, or Windows NT 4.0:
Click StartÆSettingsÆControl PanelÆModemsÆDialing
PropertiesÆand then view your country in the “I am in:” dropdown box.
If you are traveling, you can change your country selection if
running Windows 95, Windows 98, or Windows NT 4.0:
Click StartÆSettingsÆControl PanelÆModemsÆDialing
PropertiesÆand then selecting your new country in the “I am in:”
drop-down box.
NOTE: For proper modem operation and to ensure compliance with
local regulatory requirements when traveling, change your modem
country selection whenever you operate your modem in a different
country.
Travel Connection Checklist
If you experience connection problems while using the modem
outside your home country, the following suggestions may help.
■
Check the telephone line type—the modem requires an
analog, not a digital, telephone line. A telephone line
described as a data line, fax machine line, modem line, or
standard telephone line, is probably an analog line.
■
Check for pulse or tone dialing—Dial a few digits on the
telephone and listen for clicks (pulses) or tones. Then set your
communication software to the corresponding dialing mode
(pulse or tone).
■
Check the telephone number you are dialing and the
response of the remote modem—Dial the telephone number
on the telephone, wait for the remote modem to answer, then
hang up.
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■
Set the modem to ignore dial tones—If the modem receives
a dial tone it does not recognize, it will not dial and will
display a No Dial Tone error message. To set the modem to
ignore all dial tones before dialing:
1. Select StartÆSettingsÆControl PanelÆModems.
2. Select your modem, then select PropertiesÆConnections
tab, then clear the Wait for Dial Tone Before Dialing check
box.
NOTE: If you continue to receive the No Dial Tone error
message after clearing the checkbox, click StartÆSettingsÆ
Control PanelÆDialing PropertiesÆselect USA in the “I am
in:” drop-down box, then again clear the Wait for Dial Tone
Before Dialing check box.
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8
C ONNECTING E XTERNAL D EVICES
Connecting an External Enhanced Keyboard
To connect an external enhanced keyboard to the computer,
connect the keyboard cable to the keyboard/mouse connector on
the computer.
Connecting an External Monitor
CAUTION: To prevent damage to the computer, turn off the monitor
before connecting it to the computer or disconnecting it from the
computer. To prevent damage to the computer display, do not place
an external monitor or any other object on top of the computer when
the computer is closed.
To connect an external VGA monitor:
1. Turn off the monitor.
2. Plug the monitor signal cable into the external monitor
connector on the back of the computer.
3. Plug the monitor power cord into a properly grounded
electrical outlet.
4. Turn on the monitor.
5. Ensure that the computer recognizes your monitor type. Click
StartÆSettingsÆControl Panel then double-click Display.
Select the appropriate manufacturer and model, if necessary.
NOTE: If the external monitor does not immediately show a
display, try using the Fn+F4 hotkeys.
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Connecting a Television Monitor
CAUTION: To prevent damage to the computer display, do not
place a television monitor or any other object on top of the computer
when the computer is closed.
A Composite TV-Out is provided that allows you to switch your
screen output from the computer display (panel and/or monitor) to
a television monitor. To switch your computer output to the
television monitor, use the Microsoft Windows Control Panel.
1. Turn off the television and plug the RCA-style television
signal cable into the Composite TV-Out on the computer.
NOTE: You can purchase an RCA-style television signal cable
at any home electronics store.
2. Plug the television power cord into a properly grounded
electrical outlet.
3. If you are running Windows 95 or later: to ensure that the
computer recognizes your television format, click Start
ÆSettingsÆControl PanelÆDisplay. Select the Settings tab,
then the Advanced options. Click the Displays tab and select
TV. Select the appropriate television format (NTSC, NTSC-J,
PAL, or PAL-M).
If you are running Windows NT 4.0: to ensure that the
computer recognizes your television format, click
StartÆProgramsÆ ATI UtilitiesÆATI Display Utility. Select
the appropriate television format (NTSC, NTSC-J, PAL, or
PAL-M).
4. Turn on the television.
5. If the television does not display the correct image, repeat
Step 3 and select a different television format.
6. To switch back to the computer display, toggle the Fn+F4
hotkeys back to the panel and/or monitor display mode, or
follow the sequence in Step 3 and select Panel and/or Monitor.
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Connecting a Mouse or Other External
Pointing Device
A PS/2-compatible mouse or external TouchPad can be connected
to the computer.
To connect an external pointing device, insert the pointing device
cable into the keyboard/mouse connector.
External pointing devices need software device drivers to operate.
The necessary drivers should be provided by the manufacturer or
may be preinstalled with Microsoft Windows.
Connecting a Serial Printer
1. Turn off the printer.
2. Plug the printer end of the printer signal cable into the printer.
3. Connect the serial printer signal cable to the serial connector
on the back of the computer.
4. Plug the printer power cord into a properly grounded electrical
outlet.
5. Turn on the printer and resume your work.
NOTE: Windows should prompt you to set up your printer before
printing for the first time. If setup fails, consult the printer
documentation for printer device driver configuration information
and instructions.
Connecting a Parallel Printer
1. Turn off the printer.
2. Plug the printer end of the printer signal cable into the printer.
3. Connect the parallel printer signal cable to the parallel
connector on the back of the computer.
4. Plug the printer power cord into a properly grounded electrical
outlet.
5. Turn on the printer and resume your work.
NOTE: Windows should prompt you to set up your printer before
printing for the first time. If setup fails, you may need to consult
the printer documentation for printer device driver configuration
information and instructions.
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Connecting Infrared Equipment
NOTE: Infrared-equipped computers are IrDA-compliant. Infrared
performance may vary depending on peripherals, distance
between infrared devices, and applications used. The infrared port
is available only on specific models.
The infrared port allows wireless communication between your
computer and other infrared-equipped devices. Operating system
support for infrared communication is currently available with
Microsoft Windows 95, but not for Windows NT 4.0. To operate
infrared on computers running Windows NT 4.0, you will need to
purchase optional software.
The infrared port produces an invisible beam of infrared light to
communicate with another infrared-equipped device.
To establish an infrared link:
■
Be sure the infrared ports on both devices are turned on and
facing each other at a distance no greater than 1.5 feet (about
0.5 meter).
■
Avoid moving the infrared ports away from each other during
data transmission.
■
Avoid interference from remote control units, such as wireless
headphones or audio devices, pointed at the infrared ports.
■
Avoid direct sunlight, fluorescent light, or flashing
incandescent light close to the infrared ports.
■
Keep the path between the infrared ports free of any objects
that might interfere with data transmission.
■
Do not point one of the ports more than 30 degrees (plus or
minus 15 degrees off the center line) away from the infrared
port of the device you are connecting with.
Configuring the Infrared Port
As you set up your infrared software, the following information
may be helpful.
■
The infrared port default settings are: Port, COM3; address, 3;
Interrupt Request (IRQ), 3.
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■
If you use Direct Cable Connection and the utility asks you to
choose a port for the infrared connection, you can select Serial
Cable on COM5 or, if the computer is running a preinstalled
Windows 95 or Windows 98 operating system, select Parallel
Cable on LPT3.
Enabling the Infrared Port
In Windows 95 the infrared port must be enabled each time the
computer is turned on or restarted. To enable the infrared port,
select StartÆSettingsÆControl PanelÆInfrared.
In Windows 98 the infrared port is enabled by default each time
the computer starts up.
■
When the infrared port is enabled, the infrared icon appears on
the taskbar and Infrared Monitor Search is enabled by default.
■
While the Infrared Monitor Search is enabled
■
❏
You can establish an infrared link.
❏
The system cannot initiate Suspend (Standby). Userinitiated Suspend (Standby) is not affected.
When the Infrared Monitor Search is disabled
❏
Power is conserved.
❏
You cannot establish an infrared link.
❏
The system can initiate Suspend (Standby).
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Connecting USB Peripherals
Your computer comes equipped with a port that connects
Universal Serial Bus (USB) devices to the computer.
Your computer can support certain USB devices without any
special drivers. These include hubs and keyboards. To connect
USB devices for which the device manufacturer provided no
special drivers, you will need an operating system that has USB
support, such as Windows 95 or Windows 98 preinstalled by
Compaq. Later versions of the Windows operating systems will
add functionality that may allow you to attach any USB device to
your computer (for example, a video camera) and allow many
USB devices to be connected and working simultaneously.
A USB keyboard and mouse, optionally connected through a hub,
offer the same functionality as a standard keyboard and mouse
connected through the keyboard/mouse connector. Future
operating systems will have extended USB capabilities which will
replace the USB capabilities built into the computer.
Connecting to a Port Replicator
To connect the computer to a port replicator, refer to the
instructions that came with the docking device.
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9
U SING PC C ARDS
PC Card Types
This computer supports a single Type II or Type III PC Card. It
supports both 16-bit and 32-bit CardBus PC Cards. Several kinds
of PC Cards are supported, such as network cards, hard drive
cards, memory cards, and fax/modem cards.
For a current list of third-party PC Cards qualified on this
computer, call your Compaq authorized dealer, reseller, or service
provider.
Inserting a PC Card
1. If you are running Windows NT 4.0 but not CardWare 5.0
provided by Compaq, turn off the computer. If you are
running Windows 95, you do not need to turn off the computer
or initiate Suspend before inserting a PC Card.
NOTE: If you are running Windows NT 4.0 and CardWare 5.0
provided by Compaq, most PC Cards can be inserted while
the computer is on. Contact your PC Card vendor directly for
information about the level of support they offer for hot
insertion with CardWare 5.0.
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2. With the label side up, insert the 68-pin connector side of the
PC Card into the PC Card slot, pushing gently until firmly
seated.
CAUTION: To prevent damage to the connectors, use minimal
pressure when inserting a PC Card into a PC Card slot.
If you are running Windows 95 or Windows 98 and your
computer is on, the computer automatically configures a plug and
play card and most other PC Cards. If the computer is turned off
or in Suspend, a card is not configured until you turn on the
computer or exit Suspend.
Windows NT 4.0 is not a plug and play operating system at this
time. If you are running Windows NT 4.0, the computer
configures a card only when it is on at the time the PC Card is
inserted into the PC Card slot. The computer only recognizes that
a PC Card has been removed if the PC Card slot is empty when
the computer is powered on or the PC Card slot is empty at
startup.
After the computer has configured the card, the computer beeps
twice to indicate that the card is ready for use.
IMPORTANT: After the PC Card has been inserted and configured, it
may be necessary to perform an initial setup procedure. For
example, a new storage card may need to be formatted, or a new
network card may need drivers installed. For detailed information
on setup procedures for various network PC Cards, refer to the
instructions provided by the PC Card manufacturer.
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Removing a PC Card
1. If you are running Windows 95 or Windows 98, you must stop
the PC Card before removing it (see “Stopping a PC Card”
later in this chapter). You do not need to turn the computer off
or initiate Suspend. If you are running Windows NT 4.0, you
must close Windows NT 4.0 and turn off the computer.
CAUTION: Failure to stop a PC Card before removing it may
cause loss of data.
2. To release the PC Card eject button, depress the button 1
once. To eject the PC Card, firmly depress the PC Card eject
button a second time.
3. Remove the card 2.
NOTE: If you are running Windows 95, the computer beeps twice if
it is turned on when the PC Card is removed.
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PC Card Device Drivers
Device drivers are programs or data files containing information
needed to run a specific PC Card. Most of the device drivers you
need are preinstalled on the computer.
NOTE: In order to save available memory, some device drivers are
not enabled after being installed.
Some types of PC Cards, such as network cards, Global
Positioning System (GPS) cards, SCSI cards, audio cards, and
multifunction cards, require an additional PC Card–specific
software device driver to function properly. This software device
driver is provided on diskette by the PC Card manufacturer and
should be installed according to the manufacturer's instructions.
Do not install any other PC Card software on the computer such as
Card and Socket Services, even if prompted to do so.
CAUTION: Compaq has tested the PC Card software preinstalled on
the computer. If you install Card and Socket Services or enablers
provided by other vendors over software preinstalled on the
computer, the computer may no longer work properly with all of
your PC Cards.
Changing PC Card Settings
To view or configure the adapter in your PC Card under
Windows 95 or Windows 98, access the Device Manager
(StartÆ SettingsÆControl PanelÆdouble-click SystemÆDevice
Manager), and select the appropriate device type for the card you
want to configure.
NOTE: If your PC Card has never been inserted, a dialog box will
appear when you insert the card into the PC Card slot and will
automatically display setting information for the card.
Managing PC Card Power
PC Cards are powered accessories in a small form factor. When
PC Cards are installed in your computer, they draw power from
the system even when they are not in use.
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If you are running Windows 95, remove PC Cards when they are
not in use to conserve power, or turn off power to the PC Card
slots through Power Properties (click StartÆSettingsÆControl
PanelÆdouble-click PowerÆPower Properties).
If you are running Windows 98 or Windows NT 4.0, remove
PC Cards when they are not in use to conserve power.
If you are operating the computer on a battery pack, disable power
to the PC Card slots to extend the battery life. PC Card power will
be conserved when the computer is in Suspend.
Zoomed Video
A zoomed video PC Card promotes higher overall system
performance for MPEG playback.
The computer supports Zoomed Video PC Cards under
Windows 95 and Windows 98. Windows NT 4.0 does not support
Zoomed Video.
Always insert a Zoomed Video card into the bottom PC Card slot.
Stopping a PC Card
If you are running Windows 95 or Windows 98, you should
always stop a PC Card before removing it from a PC Card slot.
There are two ways stop a PC Card:
IMPORTANT: Always stop a LAN, ATA, or SCSI card before
removing.
■ Click the PC Card icon in the notification area on the taskbar.
A list of PC Cards in the system appears. Click the PC Card
that you want to stop.
■ Click StartÆSettingsÆControl PanelÆPC Card icon. Click
the PC Card that you want to stop.
When the message appears that it is safe to remove the card,
remove the PC Card.
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10
U SING A UDIO F EATURES
Identifying the Audio Components
The computer provides the following internal and external audio
capabilities:
Component
1 Stereo speakers
2 Speaker ports
Audio Components
Function
Built-in speakers that provide highquality stereo and multimedia sound.
They also support external audio
input devices such as a
CD player, tape deck, or stereo tuner
connected to the computer.
Integrated tuned loudspeaker ports
that allow airflow to and from the
internal stereo speakers.
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3 Volume button (down)
4 Volume button (up)
5 Microphone jack
6 Stereo speaker/headphone
jack
7 Internal microphone
Decreases volume to the built-in
speakers, to external speakers, or to
headphones plugged into the stereo
speaker/headphone jack on the
computer.
Increases volume to the built-in
speakers, to external speakers, or to
headphones plugged into the stereo
speaker/headphone jack on the
computer.
Connects an external mono
microphone. The jack requires a
3.5-mm, 2-conductor or 3-conductor
plug.
Connects headphones, head set, or
external speakers to the computer.
The jack requires a 3.5-mm,
3-conductor plug.
Built-in monophonic microphone for
the multimedia sound system. The
internal microphone supports audio
input for spoken comments.
NOTE: With stereo speakers muted, system beeps are still audible
unless they have been turned off.
!
WARNING: To reduce the risk of personal injury, adjust the volume
control before putting on headphones.
Using Internal and External Microphones
The internal microphone is disabled when an electret condenser
microphone with a 3.5-mm plug is plugged into the microphone
line-in jack.
IMPORTANT: A stereo electret condenser microphone in the mono
microphone jack is acceptable, but the left channel will be
recorded on both the left and right channels. A dynamic
microphone will not achieve the recommended sensitivity.
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Using Internal and External
Speakers/Headphones
External speakers:
■ Provide more separation for the left and right audio channels.
■ Produce more volume with amplified speakers.
■ Produce higher quality sound.
CAUTION: Use only a 3.5-mm stereo plug in the stereo
speaker/headphone jack. A mono plug can result in damage to the
computer.
The internal stereo speakers are disabled when external speakers
or headphones are connected to the speaker/headphone line-out
jack.
!
WARNING: To reduce the risk of personal injury to hearing, check
the volume level of software applications before you put on
headphones.
Controlling Audio Volume
Audio volume control affects the stereo speakers, headphones, and
external speakers that are connected to the stereo
speaker/headphone jack.
There are three ways to control the audio volume:
■ Using volume control buttons on the front of the computer.
The right button increases the volume. The left button
decreases the volume. To mute sound completely, press both
volume buttons simultaneously.
■ Using volume control features available under the Audio tab
in Multimedia Properties.
■ Using the Fn+F5 hotkeys (adjusts only the volume of system
warning beeps).
Some software applications, such as game programs, include their
own volume controls. You may need to use the software to adjust
volume to the desired sound level.
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The volume control on the computer overrides all other volume
controls in the software. That is, the volume from the integrated
stereo speakers, external speakers, or headphones will never be
louder than the sound level selected using the computer volume
control.
Speaker Ports
The integrated bass reflex speaker enclosures provide extended
low frequency output and improve the audio quality by reducing
speaker distortion. The bass reflex port openings are located on
the front of the computer.
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chapter
11
U PGRADING THE C OMPUTER
Upgrading System Memory
You can expand memory by installing memory expansion boards.
Installation is performed easily by lifting the computer keyboard
and inserting the memory expansion board. To order a memory
expansion board, contact your Compaq authorized reseller. Refer
to the instruction card that comes with the option kit for
installation procedures.
IMPORTANT: If you upgrade memory, the computer increases the
Hibernation file size to accommodate the additional memory.
When the Hibernation files increases, it requires more hard disk
space.
Checking the Amount of Memory
When RAM increases, the hard drive space reserved for the
hibernation file also increases. Windows 98 manages this increase.
If the computer is running Windows 95 or Windows NT 4.0 and
you experience problems with Hibernation after increasing RAM,
verify that your hard drive has enough free space for a large
hibernation file.
■ To view the amount of space required by a hibernation file
■ In Windows 95 select StartÆSettingsÆControl
PanelÆPowerÆHibernation tab.
■ In Windows NT 4.0 select StartÆSettingsÆControl
PanelÆCompaq PowerÆHibernation tab.
■ To view the amount of free space on your hard drive, select
My ComputerÆright-click your hard driveÆProperties.
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Obtaining an Optional Memory Expansion Board
For a list of the memory expansion boards available for the
computer, refer to Compaq Worldwide Telephone Numbers for
the nearest Compaq authorized dealer, reseller, or service
provider.
IMPORTANT: The computer only supports SDRAM (synchronous
DRAM) memory expansion boards. If you install a different type
of memory expansion board, you will receive the following
message when you restart the computer:
This unit only supports SDRAM.
If you receive this message, turn the computer off and remove the
newly installed memory expansion board.
Inserting a Memory Expansion Board
1. Shut down and turn off the computer. Disconnect any external
cables.
2. Remove the security screw from the bottom of the
computer.
3. Release the keyboard by successively inserting a paper clip or
similar instrument into the four keyboard releases 1.
4. Lift the keyboard 2.
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5. Insert the memory expansion board into the empty memory
expansion slot 1 at a 45-degree angle. Then slide it gently into
place until it is seated while tilted.
NOTE: A memory expansion board is asymmetrically keyed
(notched) to ensure correct positioning.
6. Push the memory expansion board down 2 until the retention
clips snap back into place.
!
WARNING: To reduce the risk of electrical shock, fire, or damage
to the equipment, do not turn on the computer or reconnect any
external cables during this step.
7. Replace the keyboard.
8. Reconnect external cables and turn on the computer.
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Removing a Memory Expansion Board
1. Shut down and turn off the computer. Disconnect any external
cables.
2. Remove the security screw from the bottom of the
computer.
3. Release the keyboard by successively inserting a paper clip or
similar instrument into the four keyboard releases 1.
!
WARNING: To reduce the risk of personal injury from hot surfaces,
allow the internal system components to cool before touching them.
4. Lift the keyboard 2.
!
WARNING: To reduce the risk of electrical shock, fire, or damage
to the equipment, do not turn on the computer or reconnect any
external cables during this procedure.
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5. Pull away the retention clips 1 on each side of the memory
expansion board to release it. The memory expansion board
tilts toward you.
6. Lift the edge of the memory expansion board 2 and slide it
gently out of the memory expansion slot at a 45-degree angle.
7. Place the memory expansion board in an electrostatic-safe
container.
8. Replace the keyboard.
9. Reconnect external cables and turn on the computer.
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Upgrading the Hard Drive
Depending on your computer model, the primary hard drive can
be upgraded to a larger capacity. Contact your Compaq authorized
dealer, reseller, or service provider for the optional hard drives
available for your computer.
Removing and Inserting the Primary Hard Drive
1. Remove the security screw.
2. Slide the hard drive latch forward to open the hard drive
compartment.
3. Remove the hard drive cover.
4. Pull the hard drive tab connected to the drive and remove the
hard drive from the compartment.
5. Slide the hard drive into the hard drive compartment. Be sure
that the tab connected to the hard drive faces away from the
computer.
6. Reinstall the hard drive cover.
7. Reinsert the security screw.
Attaching a Hard Drive Adapter
If using your old primary drive in the MultiBay, you need to
attach a hard drive adapter. Refer to the installation instructions
that came with the hard drive adapter kit. Refer to Chapter 6 to
change the startup sequence with MultiBoot.
Adding an Internal Modem
If your computer does not include an internal modem, it can be
easily installed. Contact your Compaq authorized dealer, reseller,
or service provider to place an order or for additional information.
NOTE: Internal modems are not available in all countries.
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chapter
12
M AINTENANCE AND T RAVEL
G UIDELINES
Updating the System
Obtaining Customized Update Information
with Info Messenger
You can set up a customized search of the Compaq Internet site
for new information about the software, firmware, and hardware
in your system by registering with Compaq Info Messenger.
■ To access Compaq Info Messenger, go to the Compaq Internet
site at http://www.compaq.com, then select Info Messenger.
■ To register, follow the instructions on the Info Messenger
page. When your registration is complete, you can
❏ Run your customized search whenever you prefer from the
Info Messenger page.
❏ Set Info Messenger to send you the information by email as
it becomes available.
Obtaining Software Updates and Enhancements
by Subscription
You can subscribe to the Compaq Support Software CD that
contains the latest available device drivers, system ROMs, and
utilities, as well as detailed software support information and
instructions. For ordering, cost, and language information, refer to
“Worldwide Telephone Numbers” in Appendix A to contact a
Compaq authorized dealer, reseller, or service provider. Ordering
information is also available at the Compaq Internet site at
http://www.compaq.com.
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Obtaining Software Updates from the Compaq Internet Site
You can obtain all Compaq system software and firmware, with
download and installation instructions, from the Compaq Internet
site at http://www.compaq.com.
NOTE: Most software is packaged in a compressed file called a
SoftPaq. A compressed file containing a system read only memory
(ROM) is called a ROMPaq.
Ordering Preinstalled Software
It is recommended that you use a backup program to create a
backup of the preinstalled software. However, for an additional
cost, you can order the preinstalled software on a CD-ROM or on
diskettes.
If an order form is included with your computer, complete the
form and return it, or call one of the numbers listed on the order
form. If an order form was not included with the computer, refer
to the Compaq worldwide telephone numbers.
IMPORTANT: Before calling Compaq to place your order, be sure to
have the serial number of your computer available. This number is
necessary for all software backup purchases.
Updating the System ROM
■
■
Compaq recommends that you
❏ Install each system read only memory (ROM) update for
your computer model as it becomes available.
❏ Confer with your Information Services department before
updating your system ROM if your system is connected to
a network.
Updating your system ROM will not affect your system
software settings.
Displaying the Version of the Installed System ROM
■
■
Press Fn+Esc. The number beside System BIOS is the version
number of your system ROM.
If you are unable to display the ROM version number with
Fn+Esc, you may be able to display it in Computer Setup:
1. Turn on or restart the computer, then press F10 when the
blinking cursor appears upper-right on the screen.
2. To change the language, press F2.
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3. To view the version number of the installed system ROM,
select FileÆSystem Information.
4. To close Computer Setup and restart the computer, select
FileÆSave Changes and Exit or FileÆIgnore Changes and
Exit.
Obtaining a System ROM
You can obtain the latest system ROM for the computer at no
charge by mail or from the Internet.
■
To order a system ROM, refer to “Worldwide Telephone
Numbers” in Appendix A to contact a Compaq authorized
dealer, reseller, or service provider.
■
To download a system ROM from the Compaq Internet site:
1. Obtain a formatted 1.44-megabyte diskette.
2. Go to the Downloadables area at http://www.compaq.com.
3. Find the system ROMPaq for your computer model.
4. Follow the instructions on (or linked to) the ROMPaq
download page to download the ROMPaq and copy it onto
the diskette.
5. Remove the diskette from the diskette drive.
Installing a System ROM from a Diskette
1. Shut down the computer.
2. Connect the computer to an electrical outlet with the AC
adapter.
CAUTION: The system ROM will not install properly if the
computer is docked or running on battery power. During the
installation, do not shut down or unplug the computer.
3. Insert the diskette containing the system ROM into the
diskette drive.
4. Turn on the computer, then follow the on-screen instructions.
5. When the installation is complete, remove the diskette, then
shut down the computer.
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Reinstalling Software
The Quick Restore package included with the computer contains
the software preinstalled in the computer and instructions for
restoring it.
CAUTION: To prevent file corruption and ensure that the correct
drivers install:
Before you begin to reinstall system software, ensure that
❏ The computer is plugged into an electrical outlet with the AC
adapter.
❏ The computer is not docked in a docking base.
■ During the restoration
❏ Do not shut down or unplug the computer.
❏ Do not remove or insert a drive.
■
Caring for the Computer
!
WARNING: To reduce the risk of electric shock or damage to
internal components, do not allow liquids to drip into the
computer keyboard.
CAUTION: To prevent possible damage to the display, do not place
anything on top of the computer when it is closed.
CAUTION: Soap or other cleaning products can damage the screen
and discolor the plastic.
■
■
■
■
■
Keep the computer away from excessive moisture and
temperature extremes. Do not expose the computer to liquids
or precipitation.
Avoid exposing the computer to direct sunlight or strong
ultraviolet light for extended periods of time.
If the computer will not be used for a week or more, shut
down the computer.
If the computer will be disconnected from an external power
source for more than two weeks:
❏ Shut down the computer.
❏ Remove all battery packs and store them in a cool,
dry place.
As needed, clean the screen and exposed computer surfaces
with a soft cloth moistened only with water. Do not spray
liquids directly on the computer.
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Preparing the Computer for Shipping or Travel
1. Back up your information.
2. Remove all CD-ROMs, DVD-ROMs, diskettes, or PC Cards.
3. Shut down the computer.
4. If the computer will be disconnected from external power
source for more than two weeks, remove all battery packs and
store them in a cool, dry place.
5. Turn off, then disconnect all external devices.
6. If you are shipping the computer, place it in the original
packing box or similar protective packaging, then label the
package “Fragile: Handle With Care.”
Traveling with the Computer
■
Take along a backup of your information. Do not pack the
backup with the computer.
■
Hand carry the computer. Do not check it with your luggage.
■
Do not expose the computer or diskettes to a magnetic
security detector.
❏
The security device that examines carry-ons placed on a
conveyer belt uses x-rays and is safe for the computer
and diskettes.
❏
The walk-through security device and the handheld
security wands are magnetic and may damage the computer
or diskettes.
■
If you plan to use the computer during a flight, check in
advance with the airline: in-flight computer use is at the
discretion of the airline.
■
If you expect to encounter climatic extremes, review the
operating environment guidelines in Appendix D.
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■
If you are traveling internationally:
!
❏
❏
WARNING: To reduce the risk of electric shock, fire, or damage
to the equipment, do not attempt to power the computer with a
voltage converter kit sold for appliances.
Consult with a Compaq authorized dealer, reseller, or
service provider about power cord and adapter requirements
for each location in which you plan to use the computer.
(Voltage, frequency, and plug configurations vary.) To
contact a Compaq authorized dealer, reseller, or service
provider near you, refer to “Worldwide Telephone
Numbers” in Appendix A.
Check the computer-related Customs regulations for each
country on your itinerary.
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chapter
13
S ECURITY F EATURES
Types of Security
Security features protect your computer and the information stored
on it from unauthorized access.
■ The power-on password prevents unauthorized use of the
computer when it is turned on, restarted, or resumed from
Suspend or Hibernation.
■ The setup password prevents unauthorized users from
changing your computer’s configuration through Computer
Setup. The setup password may also be used by network
administrators to protect and access the configuration of
multiple computers in a network.
■ Quick Controls clear the screen and disable the keyboard and
other input devices while the computer is running.
■ DriveLock security prevents unauthorized use of the hard
drive even if the drive is removed from your computer and
booted in a different computer.
■ Login Password (Windows NT 4.0 Only) is used to log into
Windows NT 4.0. When combined with the previously
mentioned security features, prevents unauthorized users from
accessing your hard drive.
■ Computer Setup allows you to disable devices and prevent
unauthorized use of specific computer components.
■ The cable lock provision allows you to attach the computer to
an immovable object to prevent unauthorized removal of the
computer.
■ The hard drive compartment cover provides a security screw
to prevent unauthorized access to the internal hard drive.
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Using the Cable Lock
To help protect your computer from theft, use the cable lock
provision to secure the computer to a work area.
To attach the cable lock:
1. Loop the cable around a heavy, fixed object to which you
want to secure the computer.
2. Insert the lock end of the cable through the loop end of the
cable.
3. Insert the lock into the security slot on the computer.
4. Lock with the key.
NOTE: The cable lock can be purchased from Kensington
Microware Limited or from Compaq authorized dealers, resellers,
and service providers worldwide.
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Using the Power-On Password
The power-on password is a security feature that prevents use of
the computer when it is turned on until a secret word or code is
entered. This prevents unauthorized access to your information. If
you establish a power-on password, you must enter it each time
you turn on the computer.
IMPORTANT: You cannot use the computer if you forget your
power-on password. Therefore, Compaq recommends that you
record your password and put it in a safe place.
Establishing the Power-On Password
The power-on password prevents unauthorized use of the
computer when it is turned on or resumed from Suspend,
Hibernation, or QuickLock/QuickBlank.
CAUTION: You cannot use the computer if you forget your power-
on password. Therefore Compaq recommends that you record your
password and put it in a safe place.
1. Select StartÆSettingsÆControl PanelÆ
PasswordsÆSecurity tab.
2. Click the Set button.
3. Enter your new password twice, then click OK.
IMPORTANT: Type carefully, because the password is not
displayed as you type. The password is not case sensitive.
However, you must use the same keys each time you enter the
password. For example, the numbers at the top of the
keyboard are not recognized as being the same as the numbers
in the embedded numeric keypad.
4. You may enter up to eight alphanumeric characters for the
password. The next time you restart the computer or resume
from Hibernation, Suspend, or QuickLock/QuickBlank, you
will be prompted to enter your power-on password.
Entering a Power-On Password
1. Turn on or restart the computer.
2. At the password prompt, type your power-on password.
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If you enter the password incorrectly, an incorrect password
prompt displays. Try again to enter the password. After three
unsuccessful attempts, you must turn the computer off and back
on again before you can continue.
NOTE: The password is not case sensitive. However, you must use
the same keys each time you enter the password. For example, the
numbers at the top of the keyboard are not recognized as being the
same as the numbers in the embedded numeric keypad.
Changing the Power-On Password
Once your power-on password has been established, you can
change it using your computer keyboard. Each computer keyboard
is designed to meet specific country requirements. The syntax for
changing the password varies according to the keyboard
purchased with your computer. To determine which character is
appropriate for your keyboard, refer to the table below.
Country
Key Character
Belgian
Brazilian
Danish
French
French Canadian
German
Italian
Japanese
Korean
Latin American
Norwegian
Portuguese
Spanish
Swedish/Finnish
Swiss
Taiwanese
U.K. English
U.S. English
=
;
!
é
/
/
/
/
/
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To change your power-on password:
1. Turn on the computer.
2. When the password prompt is displayed, enter your current
password, then enter the new password twice, typing the
appropriate syntax for your computer keyboard between the
passwords. For example, if you have a Belgian keyboard, type
the following:
current password=new password=new password
IMPORTANT: Type carefully. For security reasons, the
characters you type do not appear on the screen.
The new password takes effect the next time you turn on the
computer, or resume from Suspend, Hibernation, or
QuickLock/QuickBlank.
Deleting the Power-On Password
To delete your power-on password:
1. Turn on the computer. The power-on password prompt is
displayed.
2. Enter your current power-on password followed by the
appropriate syntax for your computer keyboard. For example,
if you have a Belgian keyboard, type the following:
current password=
IMPORTANT: Type carefully. For security reasons, the
characters you type do not appear on the screen.
3. The password is deleted.
If You Forget Your Power-On Password
IMPORTANT: You cannot use the computer if you forget your
power-on password. Therefore, Compaq recommends that you
record your password and put it in a safe place.
If you forget your power-on password, the computer must be
disassembled and the memory cleared. Contact your Compaq
authorized dealer, reseller, or service provider for assistance.
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Using Quick Controls
Quick Controls establish security measures on your computer
when it is on but not in use.
■ QuickLock disables your keyboard and pointing device while
the computer is running. It leaves your information on the
screen but prevents it from being accessed until a power-on
password is entered to enable the keyboard.
■ QuickBlank, used in conjunction with QuickLock, clears the
screen when the keyboard and pointing device are disabled.
■ QuickLock on Standby (Suspend) automatically disables the
keyboard and pointing device when the computer enters
Suspend. It prevents your information from being accessed
until a power-on password is entered. Entering the password
allows the computer to exit Suspend and enables the keyboard
and pointing device.
Enabling Quick Controls
Quick Controls establish security measures on your computer
when it is on but not in use. After setting the power-on password
in Passwords Properties, the following Quick Controls can be
enabled or disabled:
To enable the Quick Controls:
1. Access Password Properties by selecting StartÆSettingsÆ
Control PanelÆPasswordsÆComputer Security tab.
2. Under the Quick Controls section, click in the box to enable
QuickLock, QuickBlank, or QuickLock on Suspend. An X in
the box indicates that QuickLock/QuickBlank is enabled.
Initiating Quick Controls
You can initiate QuickLock and QuickBlank at any time while the
computer is on. Before initiating these security features, the
following conditions must be met:
■ A power-on password must be established.
■ QuickLock and QuickBlank must be enabled.
Once these requirements are met, you can initiate QuickLock
and QuickBlank in two ways:
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■
■
Using the Fn+F6 hotkeys, which work only on the computer
keyboard.
Using the key combination Ctrl+Alt+L, which works on both
the computer and external keyboards.
To exit QuickLock and QuickBlank once they have been initiated,
enter your power-on password.
NOTE: QuickLock on Suspend cannot be initiated from the
keyboard.
Using the Setup Password
Establishing the Setup Password
The setup password prevents unauthorized users from changing
your computer configuration through Computer Setup.
Setup passwords can also be used by the network administrator to
protect and access the configuration of computers in a network.
NOTE: After you establish the setup password, you must enter it
each time you want to change the computer configuration.
CAUTION: You cannot change the computer configuration if you
forget your setup password. Record the password and put it in a
safe place.
1. Run Computer Setup by turning on or restarting the computer
(StartÆShut DownÆRestart). When the blinking cursor
appears in the upper-right corner of the screen, press F10.
2. Select the Security Menu.
3. Select setup password and press Enter.
4. Type your setup password. (You may use the same password
you are using for the power-on password.)
NOTE: Type carefully because the password does not display as
you type it.
5. Type the password again to verify it.
6. Press F10.
7. Exit Computer Setup. Select FileÆSave changes and exit and
press Enter. When prompted to confirm your choice, press
F10.
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You will be prompted to enter your setup password the next time
you try to change the computer configuration using Computer
Setup.
Entering the Setup Password
After you establish the setup password, you must enter it each
time you want to change the computer configuration.
1. Turn on or restart the computer.
2. When the cursor moves to the upper-right corner of the screen,
press F10.
3. Enter your setup password at the password prompt.
4. Press Enter.
NOTE: You can use the setup password for both setup and power-
on passwords.
Changing the Setup Password
Once your setup password has been established, you can change it
using your computer keyboard only after restarting the computer.
CAUTION: You cannot change the computer configuration if you
forget your setup password. Record the password and put it in a
safe place.
Each computer keyboard is designed to meet specific country
requirements. The syntax for changing the password varies
according to the keyboard purchased with your computer. To use
the character that is appropriate for your keyboard, refer to the
table under “Changing the Power-On Password.”
To change your setup password, do the following:
1. Save your work, restart your computer, then press F10 as soon
as the cursor moves to the top-right corner of the screen.
2. The password prompt is displayed.
3. Enter your current password, then enter the new password
twice, typing the appropriate syntax for your computer
keyboard between the passwords. For example, if you have a
Belgian keyboard, you will type the following:
current password=new password=new password
IMPORTANT: Type carefully. For security reasons, the
characters you type do not appear on the screen.
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The new password takes effect the next time you turn on the
computer.
Deleting the Setup Password
Once your setup password has been established, you can delete it
using your computer keyboard. Each computer keyboard is
designed to meet specific country requirements. The syntax for
changing the password varies according to the keyboard
purchased with your computer. To use the character that is
appropriate for your keyboard, refer to the table under “Changing
the Power-On Password.”
To delete your setup password, do the following:
1. Save your work, restart your computer, then press F10 as soon
as the cursor moves to the top-right corner of the screen.
2. The password prompt is displayed.
3. Enter your current password, followed by the appropriate
syntax for your computer keyboard. For example, if you have
a Belgian keyboard, you will type the following:
current password=
IMPORTANT: Type carefully. For security reasons, the
characters you type do not appear on the screen.
4. The password is deleted.
Enabling and Disabling Devices
Several devices can be disabled to prevent the unauthorized
transfer of data using these devices:
■ Diskette drive
■ Diskette drive boot ability
■ Serial port
■ Parallel port
■ PC Card slots
To disable or enable a device:
1. Run Computer Setup by turning on or restarting the computer
(StartÆShut DownÆRestart). When the blinking cursor
appears in the upper-right corner of the screen, press F10.
2. Select SecurityÆDevice Security, enter your preferences, then
press F10. You will need to enter your setup password if it is
set.
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3. Select FileÆSave changes and Exit, then press Enter.
4. When prompted to confirm your action, press F10. Your
Computer will restart with the new preferences.
IMPORTANT: Devices disabled in Computer Setup cannot be
enabled in the operating system. If you are disabling a device as a
security measure, use Computer Setup Security Menu.
DriveLock Overview
DriveLock security prevents unauthorized access to hard drive
applications and user data. DriveLock sets a user password and a
master password for hard drives. The correct user password must
be entered when the computer is turned on before a protected hard
drive can be accessed. Protected hard drives remain protected even
if removed and inserted into another computer.
After you enable DriveLock, you must enter the user password
each time you turn on or restart the computer or resume from
Hibernation.
When the DriveLock password prompt displays, enter your user
password.
If you type the user password incorrectly, you are prompted to
reenter it. After two unsuccessful attempts to unlock a protected
hard drive, it will be necessary to restart the computer.
User and Master Passwords Overview
The user password is the password primarily used when turning
on the computer. It prevents unauthorized users from gaining
access to your removable hard drive. The owner of the user
password should be the day-to-day user of the hard drive, not a
system administrator.
NOTE: After you establish the user password, you must enter it each
time you want to access your removable hard drive. This password
will be required even if the hard drive is inserted into another
computer. If the correct password is not entered, the hard drive
will remain locked and inaccessible.
The master password is used instead of the user password to
remove DriveLock protection and to gain access to the hard drive.
The owner of the master password may be the system
administrator.
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CAUTION: Forgetting or losing both the user and master passwords
will render the protected hard drive permanently unusable. Record
your master password and keep it in a secure location physically
separate from your computer. In the event you lose the user
password, the master password can be used to unlock a protected
hard drive and reset the user password.
NOTE: If you forget your user or master password, contact Compaq
customer support for further instructions before proceeding.
Establishing DriveLock Protection
CAUTION: Forgetting or losing both the user and master passwords
will render the protected hard drive permanently unusable. Record
your master password and keep it in a secure location physically
separate from your computer. In the event you lose the user
password, the master password can be used to unlock a protected
hard drive and reset the user password.
To establish DriveLock protection
1. Run Computer Setup by turning on or restarting the computer
(StartÆShut DownÆRestart). When the blinking cursor
appears in the upper-right corner of the screen, press F10.
2. Select the Security Menu.
3. Select DriveLock passwords and press Enter.
4. Select the location of the hard drive you want to lock and press
Enter.
5. Select Protection Enable using the left or right arrow key and
press Enter.
6. Read the warning and press F10 if you want to continue.
7. Type your new user password. (You may use up to 32
alphanumeric characters, and you may use the same password
you are using for the power-on password.)
NOTE: Type carefully because the password does not display
as you type it.
8. Enter the user password again to verify it.
9. Press F10.
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10.Type your new master password. (You may use up to 32
alphanumeric characters, and you may use the same password
you are using for the power-on password.)
NOTE: Type carefully because the password does not display
as you type it.
11. Enter the master password again to verify it.
12. Press F10.
13. Read the warning message. If you wish to establish
DriveLock, type DriveLock at the prompt, and press F10.
14. Exit Computer Setup. Select FileÆSave changes and exit and
press Enter. When prompted to confirm your choice, press
F10.
The changes will take place when Computer Setup has been exited
normally. You will be prompted to enter your user password the
next time you boot your computer using that hard drive.
Changing the User or Master Password
NOTE: If you forget your user password, you can access your
removable hard drive with the master password. Make note of the
user password. Record the master password and put it in a safe
place physically separate from the computer.
Once you create a user or master password, you can only change
the password after the computer has restarted and the protected
hard drive has been unlocked.
To change your password:
1. Run Computer Setup.
2. Select the Security Menu, the Drive Lock password and press
Enter.
3. Select the drive for which you want to change the password
and press F10.
4. Type your current password in the Old Password field.
5. Enter your new password in the New Password field and type
the new password in the Verify New Password field. (You
may use up to 32 alphanumeric characters, and you may use
the same password you are using for the power-on password.)
NOTE: Type carefully because the password does not display as
you type it.
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6. Press F10.
7. Exit Computer Setup. Select FileÆSave changes and exit.
Press Enter. When prompted to confirm your choice, press
F10. The changes will take effect when you exit Computer
Setup.
Removing DriveLock Protection
CAUTION: Forgetting or losing both the user and master passwords
will render the protected hard drive permanently unusable. Record
your master password and keep it in a secure location physically
separate from your computer. In the event you lose the user
password, the master password can be used to unlock a protected
hard drive and reset the user password.
Once you create a password, you can only delete the passwords
after the computer has restarted and the protected hard drive has
been unlocked. Removing DriveLock protection deletes both the
user password and the master password.
1. Run Computer Setup.
2. Select the Security Menu.
3. Select DriveLock Protection and press Enter.
4. Select the drive you want to remove protection from and press
F10.
5. Select Protection Disable.
6. Type your current master password.
7. Exit Computer Setup. Select FileÆSave changes and exit and
press Enter. When prompted to confirm you choice, press
F10. The changes will take effect when you exit Computer
Setup.
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chapter
14
I NTELLIGENT M ANAGEABILITY
Intelligent Manageability Overview
Intelligent Manageability consists of software tools for the
computer and Compaq servers that assist in tracking,
troubleshooting, protecting, and maintaining the computer. It
provides the following functions:
■ Asset Management—provides detailed configuration and
diagnostic information.
■ Fault Management—prevents, predicts, and alerts of
impending hardware problems.
■ Security Management—protects unauthorized access to data
and components.
■ Integration Management—uses industry-standard
technologies such as DMI and SNMP to integrate with
industry-leading PC management software providers.
■ Configuration Management—optimizes computer
performance by providing the latest drivers, utilities, and
software, which are available on CD-ROM and the Compaq
Web site at www.compaq.com.
■ All Intelligent Manageability features are available on your
computer. The features work any time, whether on the road or
connected to a network. The latest versions of Intelligent
Manageability software are available on the Compaq Web site.
NOTE: For further help with Intelligent Manageability, refer to
Intelligent Manageability Help (StartÆCompaq Information
CenterÆdouble-click Intelligent Manageability).
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Asset Management
Asset Control enables the network administrator to remotely
retrieve information from any Compaq computer connected to the
network. This information can be used to assist in tracking and
maintaining the computer and its components. It provides the
following information:
■ Inventory information—A network administrator can
retrieve information about the computer via the network by
using Compaq Insight Manager or any PC management tool
provided by Compaq Solution Partners. The following Asset
Control information can be retrieved:
■
Manufacturer, model, and serial number of Compaq
computers, monitors, hard drives, battery packs, memory
boards, processor speeds, and operating systems
■
Asset tag
■
System board and ROM revision levels
BIOS settings
Diagnostic information—Using Diagnostics for Windows
provides the performance status of hard drives, ports, video,
sound, and other components.
■
■
Once displayed, all of the above information can be viewed,
printed, or saved.
Fault Management
The Fault Management utilities minimize downtime and data loss
by monitoring system performance and generating the following
alerts:
■ Hard drive alert—warns you up to 72 hours in advance of
impending hard drive problems and can automatically start
optional backup software.
■ System temperature alert—reports overheating. As the
system temperatures rise, this utility first adjusts fan speed and
other cooling components, then displays an alert, then shuts
down the system.
■ Battery pack alert—reports charging problems and battery
pack failure.
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■
■
Monitor alert—diagnoses and displays external monitor
operational problems.
Memory alert—reports memory board configuration changes
when a memory board is removed, added, or reconfigured. It
also provides the previous and current configurations for
comparison.
The alerts work with or without network connection. Of course, if
your computer is not connected to the network, your network
administrator cannot receive alerts from your computer until you
reconnect to the network. When an alert occurs while the
computer is disconnected from the network, your network
administrator will receive the alert as soon as you reconnect to the
network.
Fault Management Alerts
Alerts can be enabled, disabled, and tested, and software can be
set to back up information whenever a hard drive alert occurs.
■ While the computer is connected to a network, alerts pop up
on the computer display and are simultaneously reported to the
network console.
NOTE: A battery charging problem alert is reported only on the
■
computer display.
When the computer is disconnected from the network, the user
will receive a local alert.
To set alerts, double-click the Intelligent Manageability icon in the
system tray.
Security Management
The Security Management utilities customize system security.
■ Power-On and Setup Passwords—prevent unauthorized
access to your information and computer configuration.
■ DriveLock—denies access to drives, or limits read-only
access.
■ Device disabling—prevents unauthorized data transfer
through modems, serial ports, parallel ports, and infrared ports
on the computer.
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■
■
QuickLock/QuickBlank—locks the keyboard and clears the
screen.
Ownership Tag—displays ownership information during
system restart.
Configuration Management
Compaq provides you with support software to optimize the
performance of your computer. This support software is
distributed monthly on a CD-ROM that can be ordered from
Compaq. Support software can also be downloaded from the
Compaq Web site at www.compaq.com/support/files.
You can quickly locate support software for your computer by
using the locator browser and Decision Support on the CD-ROM
and Compaq Web site. To access support software:
■ Locator browser—searches for the latest device drivers,
utilities, ROM images, and other support software on a
CD-ROM and at the Compaq Web site at www.compaq.com.
■ Decision Support—provides detailed information about
drivers, utilities, and software available on the computer. The
information includes descriptions, features, enhancements,
dependencies, and necessary upgrades.
Also available on the Compaq Web site:
Info Messenger—Provides Internet and email access to the latest
software updates and service documentation. Once you register for
this free service at the Compaq Web site at www.compaq.com and
build your computer profile, Info Messenger will search the
Compaq Web site and collect information specific to your
computing environment. Info Messenger will then send an email
alerting you when new and/or updated information is available on
a Compaq customized Web page.
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chapter
15
C OMPUTER S ETUP AND
D IAGNOSTICS U TILITIES
Selecting Computer Setup or
Compaq Diagnostics for Windows
■
■
■
■
The computer features two system management utilities.
■ Computer Setup is a system information and configuration
utility that can be used even when your operating system is
not working or will not load. It includes custom settings
that are not available in Windows.
■ Compaq Diagnostics for Windows is a system
information and diagnostic utility that is used within your
Windows operating system.
To test system components—Use Compaq Diagnostics for
Windows.
To display system information—Use Compaq Diagnostics
for Windows whenever possible.
To configure a device—
■ In Windows 95 or Windows 98 use Compaq Diagnostics
for Windows to configure a device that is not configured by
the operating system.
NOTE: It is not necessary to configure a device connected to a
USB connector on the computer or an optional docking base.
■
In Windows NT 4.0 use Computer Setup.
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Using Computer Setup
All information and settings in Computer Setup are accessed from
the File, Security, or Advanced menus. The items on each of these
menus are described in this section.
1. Turn on or restart the computer. When the blinking cursor
appears upper-right on the screen, press F10.
■ To change the language, press F2.
■ To view navigation information, press F1.
■ To return to the Computer Setup menu from anywhere in
Computer Setup, press Esc.
2. Select the File, Security, or Advanced menu.
3. To close Computer Setup and restart the computer
■ Select FileÆSave Changes and Exit, then press Enter.
or
■ Select FileÆIgnore Changes and Exit, then press Enter.
4. When you are prompted to confirm your action, press F10.
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Selecting from the File Menu
Begin here
System information
To do this
■ View identification information about
the computer, a docking base, and
battery packs.
■ View specification information about the
processor, memory and cache size, and
system ROM.
Save to floppy
Save system configuration to a formatted 720K
or larger diskette.
Restore from floppy
Restore system configuration from a diskette.
Restore defaults
Replace configuration settings in Computer
Setup with factory default settings.
(Identification information is retained.)
Ignore changes and exit
Cancel changes entered during the current
Computer Setup session, then exit and restart
the computer.
Save changes and exit
Save changes entered during the current
Computer Setup session, then exit and restart
the computer.
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Selecting from the Security Menu
Begin here
To do this
Setup password*
Enter, change, or delete a setup password.
Power-On password*
Enter, change, or delete a power-on password.
DriveLock passwords*
Enable/disable DriveLock; change a DriveLock
User or Master password.
Password options*
Enable/disable
NOTE: Password options is selectable
only when a power-on password is set.
■ QuickLock
■ QuickLock on Suspend
■ QuickBlank
■ Lock keyboard and mouse at power-on
NOTE: To enable QuickLock on Suspend or
QuickBlank, you must first enable QuickLock.
Device security*
Enable/disable
■ Ports or diskette drives.
■ Diskette write.
■ CD-ROM or diskette startup.
NOTE: Settings for a DVD-ROM can be entered
in the CD-ROM field.
System IDs
Enter identification numbers for the computer,
a docking base, and battery packs.
*For more information about passwords, QuickLock, DriveLock, and disabling
devices, refer to Chapter 13.
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Selecting from the Advanced Menu
Begin here
To do this
Language (or press F2)
Change the Computer Setup language.
Boot Options
Enable/disable
■ QuickBoot, which starts the computer
more quickly by eliminating some
startup tests. (If you suspect a memory
failure and want to test memory
automatically during startup, you may
want to disable QuickBoot.)
■ MultiBoot, which enables you to set a
startup sequence that can include any
drives and PCI network adapters in the
system. For instructions, refer to
“Changing the Startup Sequence with
MultiBoot” in Chapter 6.
Device Options
■ Enable/disable the embedded numeric
keypad at startup.
■ Enable multiple standard pointing
devices at startup, or disable this
feature so the computer supports only a
single (usually non-standard) pointing
device at startup.
■ Enable/disable USB legacy support for
one USB mouse and one USB keyboard.
(When USB legacy support is enabled,
the keyboard and mouse work without a
loaded USB driver.)
■ Set an optional external monitor or
overhead projector connected to a video
card in a docking base as the primary
device. (When the computer display is
set as secondary, the computer must be
shut down before undocking.)
■ Change the parallel port mode from EPP
(default) to standard, bidirectional, EPP,
or ECP.
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Using Compaq Diagnostics for Windows
■
■
■
When you access Compaq Diagnostics for Windows, a scan of
all system components appears on the screen before the
Compaq Diagnostics window opens.
You can display more or less information from anywhere
within Compaq Diagnostics for Windows by selecting Level
on the menu bar.
Compaq Diagnostics for Windows are designed to test
Compaq components. If non-Compaq components are tested,
the results may be inconclusive.
Displaying System Information
1. Access Compaq Diagnostics for Windows.
■ In Windows 95 or Windows 98 select StartÆ
SettingsÆControl PanelÆCompaq Diagnostics.
■ In Windows NT 4.0 select StartÆProgramsÆ
Administrative ToolsÆCompaq Diagnostics.
2. Select Categories, then select a category from the
drop-down list.
■ To save the information, select FileÆSave As.
■ To print the information, select FileÆPrint.
3. To close Compaq Diagnostics for Windows, select FileÆExit.
Running a Diagnostic Test
1. Access Compaq Diagnostics for Windows.
■ In Windows 95 or Windows 98 select StartÆ
SettingsÆControl PanelÆCompaq Diagnostics.
■ In Windows NT 4.0, select StartÆProgramsÆ
Administrative ToolsÆCompaq Diagnostics.
2. Select the Test tab.
3. In the scroll box, select the category or device you want
to test.
4. Select a test type.
■ Quick Test—Runs a quick, general test on each device in a
selected category.
■ Complete Test—Performs maximum testing on each
device in a selected category.
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■
Custom Test—Performs maximum testing on a selected
device.
■
To run all tests listed beneath your selection, select the
Check All button.
To run only the tests you select, select the Uncheck All
button, then select the check box beside each test you
want to run.
Select a test mode.
■ Interactive Mode—Provides maximum control over the
testing process. You determine whether the test was passed
or failed and may be prompted to insert or remove devices.
■ Unattended Mode—Does not display prompts. If errors
are found, they are displayed when testing is complete.
Select the Begin Testing button.
Access the test information. To view test information, select a
report.
■ Status tab—Summary of the tests run, passed, and failed
during the current testing session.
■ Log tab—Lists tests run on the computer, the numbers of
times each test has run, the number of errors found on each
test, and the total run time of each test.
■ Error tab—Lists all errors found on the computer with
their error codes.
To save
■ Test information—Select the Save button on the Log tab.
■ Error reports—Select the Save button on the Error tab.
To close Compaq Diagnostics for Windows, select FileÆExit.
■
5.
6.
7.
8.
9.
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chapter
16
T ROUBLESHOOTING
Troubleshooting Checklist
If you encounter a minor problem with the computer or software
applications, go through the following checklist for possible
solutions:
■ Is the computer connected to an external power source or does
it have a fully charged battery pack installed?
■ Is the computer turned on and is the power light on?
■ Are all cables connected properly and securely?
■ Did the diskette drive contain a nonbootable diskette when
you turned on the computer?
■ Have you installed all the necessary device drivers? For
example, if you are using a mouse, you may need to install a
mouse device driver.
■ Have you installed printer drivers for each application?
■ Did you exit properly from Windows before shutting off your
computer? Failure to exit properly can result in file corruption.
■ Have you scanned the computer for viruses?
While your computer is configured just for you, problems you
encounter while working may not be unique. Eliminating the
typical problems described in these troubleshooting sections may
save you time and money. If you have a problem with your
computer, consider the problems and possible solutions in the
troubleshooting sections. If the problem appears related to a
software application, also check the documentation provided with
the software. You may discover something you can resolve easily
by yourself. If the condition persists, contact your Compaq
authorized service provider or the Customer Support Center.
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Solving Audio Problems
Problem
Possible Cause
Solution
Computer does not
beep after the
Power-On Self-Test
(POST)
System beeps have
been turned down.
Use the Fn+F5 hotkeys to
turn up the system
volume.
Internal speaker
produces no sound
The volume controls
on the front right side
of the computer may
be set too low.
Adjust the volume of the
stereo speakers using
the volume control
buttons on the front right
side of the computer. The
left button adjusts the
volume down; the right
button adjusts the
volume up.
Use the volume control
and mixing features
available in Control
PanelÆMultimedia.
Adjust the volume using
the speaker icon on the
taskbar.
Line input may not be
connected properly.
Check line input
connection.
Headphones or
speakers are
connected to the
stereo headphone
jack, which disables
the internal speakers.
Disconnect the
headphones or external
speakers to enable the
internal speakers.
Continued
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Solving Audio Problems Continued
Problem
Possible Cause
External microphone You are using the
does not work
wrong type of
microphone or
microphone plug
for the computer.
No sound is coming
from the game
program
No sound is coming
from the headphones
Solution
Check to see if you are
using a monophonic
electret condenser
microphone with a
3.5-mm plug.
The microphone may
not be connected
properly.
Ensure that the
microphone plug is
properly connected to the
microphone line-in jack.
Sound source not
selected.
Ensure that microphone is
selected as the recording
source in Control PanelÆ
Multimedia and that the
recording level is adjusted.
Audio settings are not Check the game
set correctly.
program’s audio settings.
Volume on the
computer is turned
down.
Adjust the speaker volume
control.
Headphones are
connected.
Use or disconnect the
headphones.
Volume or mixing
controls are set
incorrectly.
Adjust volume of stereo
speakers using the
volume controls.
Use the volume control
and mixing features
available in Control
PanelÆMultimedia.
Sound source not
selected.
Verify that the sound
source is selected in
Control PanelÆ
Multimedia.
The headphones are Check the connection.
connected to the wrong
jack.
Continued
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Solving Audio Problems Continued
Problem
Possible Cause
Solution
Volume is too low or Volume and/or mixing Check the volume and
too loud
controls are set
mixer controls in Control
incorrectly.
PanelÆMultimedia.
Adjust volume of stereo
speakers using the volume
controls on the left side of
the computer.
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Solving Battery Problems
Problem
Possible Cause
Computer is beeping The computer has
and battery charge
entered a low battery
light is blinking
condition.
Solution
Save your information,
exit all applications, and
turn off the computer.
If available, immediately
connect the computer to
an external power
source.
If an external power
source is not available in
Windows 95 or Windows
98, initiate Hibernation by
pressing Fn + the
suspend button, or let the
computer go into
Hibernation
automatically.
Remember that the
computer has not
completed Hibernation
until all lights are off.
Replace the battery pack.
Battery charge light
is blinking but
computer does not
beep
Computer entered a
low battery condition
while low battery
warning beeps and/or
system beeps are
turned down or off.
Charge the battery pack.
Immediately connect the
computer to an external
power source. If an
external power source is
not available, initiate
Hibernation by pressing
Fn + the suspend button,
or let the computer go
into Hibernation
automatically. The
computer has not
completed Hibernation
until all lights are off.
To enable low battery
warning beeps:
1. Click the
Conservation
Settings tab in Power
Properties and
enable low battery
warning beeps.
2. Press the Fn+F5
hotkeys to adjust
volume for system
warning beeps.
Troubleshooting 16-5
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Battery Problems Continued
Problem
Possible Cause
Solution
Battery pack will not
fast charge
Battery pack was
exposed to temperature extremes.
Allow time for the battery
pack to return to room
temperature.
Battery pack has
exceeded its useful
life.
Replace the battery
pack.
Battery pack is already Use the battery pack
fully charged.
without attempting to fast
charge it.
Computer shut down
and information was
lost when replacing
a battery pack
You removed a
battery from the
computer when the
computer had no
other source
of power.
Replace the discharged
battery pack with a fully
charged one or connect
the computer to external
power. Then turn on the
computer to determine if
any of your information is
recoverable.
Battery charge does
not last very long
Battery pack has been Put the computer in a
exposed to extremely cool place and recharge
warm temperatures.
the battery pack.
Battery pack has been Put the computer in a
exposed to extremely warm place and recharge
cold temperatures.
the battery pack.
Battery has partially
self-discharged.
Recharge the battery.
Power conservation is Reset the power
disabled or set to
conservation level.
drain.
Battery gauge
appears inaccurate
An external device is
draining the battery.
Turn off or remove
external devices when
not using them.
There have been too
many partial charges
to the battery pack.
The battery pack must be
completely discharged
then recharged to
maintain battery gauge
accuracy.
16-6 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving CD-ROM Drive and DVD-ROM Drive Problems
Problem
Possible Cause
Solution
CD-ROM drive
cannot read a
compact disc
The CD is not
properly seated in
the drive.
Eject the CD, reseat it,
and close the tray.
The CD has been
loaded upside down.
Eject the CD, turn it over,
then reload.
The CD may be dirty
or scratched.
Clean the CD and
reload it.
Load another CD.
Cannot eject
compact disc
CD is not properly
loaded in the drive.
Turn off the computer
and insert a thin metal
rod into the emergency
eject hole on the front
bezel of the CD-ROM
drive. Press firmly.
Slowly pull the tray out
from the drive until the
tray is fully extended,
then remove the CD.
Troubleshooting 16-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Diskette and SuperDisk LS-120 Drive Problems
Problem
Possible Cause
Diskette drive cannot Diskette is not
write to a diskette
formatted.
Diskette is writeprotected.
Solution
Format the diskette.
1. Double-click on My
Computer.
2. Click on 3.5-inch
diskette.
3. Click FileÆFormat.
4. Fill in the appropriate
information, then click
Start.
If you are running Windows
NT 4.0, format the diskette
by entering format a: at the
system prompt.
Use a diskette that is not
write-protected.
If the contents of the diskette
may be added to or deleted,
remove write-protection from
the diskette by sliding the tab
on the corner of the disk until
the window is closed.
Computer is writing Check your application to
see which drive it is trying to
to the wrong drive.
access, then change the
drive letter and/or path if
necessary.
Not enough space is Copy the information onto a
left on the diskette. diskette that has more free
disk space.
Enable the diskette drive
Diskette drive is
through Device Manager or
disabled.
through Computer Setup.
Continued
16-8 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Diskette and SuperDisk LS-120 Drive Problems Continued
Problem
Possible Cause
Diskette drive cannot Diskette is not
read a diskette
formatted or is
formatted
incorrectly.
Solution
1. Double-click on My
Computer.
2. Click on 3.5-inch
diskette.
3. Click FileÆFormat.
4. Fill in the appropriate
information, then click
Start.
If you are running Windows
NT 4.0, format the diskette
by entering format a: at the
system prompt.
You are using the
wrong type of
diskette for the
drive.
Error message
Diskette was
appears while
removed while drive
information is writing light was on.
to diskette drive
Use the correct diskette
type.
Diskette or files may be
damaged. Recopy the
information onto a new or
reformatted diskette.
CAUTION: You should maintain an up-to-date backup of your hard
drive at all times in case of errors or failures.
Troubleshooting 16-9
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Hard Drive Problems
Problem
Possible Cause
Solution
Reading the hard
drive takes more time
than usual after
restarting the
computer
Computer entered
Hibernation due to a
low battery condition
and is now exiting
from it.
Give the computer time to
restore the previously
saved data to the state it
was in before Hibernation
occurred.
Hard drive error
occurs
Hard drive has bad
sectors or has failed.
Run ScanDisk after
placing a check in the
Automatically Fix Errors
box.
If you are running
Windows NT 4.0, go to the
system prompt and type
chkdisk. The computer
will automatically scan for
errors.
Reformat the hard drive.
Contact your Compaq
authorized dealer, reseller,
or service provider or the
Compaq Customer
Support Center for
assistance.
CAUTION: Reformatting the hard drive erases all of your files
permanently; be sure to make backup diskettes of your information
before reformatting the drive. Compaq also recommends that you
order a backup of your preinstalled software before reformatting
your hard drive.
Note: The hard drives provided by Compaq for your Armada
personal computer are unformatted. An unformatted hard drive
capacity differs in comparison to the capacity of a formatted hard
drive. For example, the storage capacity of an unformatted hard
drive may display on the computer at 5.4 Gigabytes, but after
formatting will display at 5.2 Gigabytes. This affects all hard
drives regardless of make, model, and storage capacity.
16-10 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Hardware Installation Problems
Problem
Possible Cause
Solution
Hardware devices
are not working
properly
The system did not
automatically
configure the new
device.
Check the
documentation that came
with the new device to
determine whether any
device drivers need to be
installed and, if
necessary, install the
correct device drivers.
Cable(s) of the new
external device may
be loose or the power
cable may be
unplugged.
Ensure that all cables are
properly and securely
connected.
The power switch of
the new external
device is not turned
on or was turned on
after the computer
was turned on.
Place the computer in
Suspend by pressing the
suspend button. Turn on
the new external device.
Press the suspend
button again to exit
Suspend. This allows the
system to recognize the
new device.
The device was
plugged in while the
computer was on or in
Suspend and was not
recognized by the
system.
Turn the computer off.
Reattach the new
external device and turn
it on. Press the power
button to start the
computer. This allows
the system to recognize
the new device.
Troubleshooting 16-11
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Keyboard Problems
Problem
Possible Cause
Solution
Embedded numeric
keypad on the
computer keyboard
is disabled
Num Lock function is
off.
Press Fn+Num Lk to
enable the embedded
numeric keypad.
Screen is on and
keyboard is locked
You initiated
QuickLock.
Enter your power-on
password to exit
QuickLock.
External keyboard
does not work
You connected the
external keyboard
while the computer
was still turned on.
Turn off the computer,
reconnect the external
keyboard, then turn on
the computer.
Solving Memory Problems
Problem
Possible Cause
Solution
Memory counting
during Power-On
Self-Test (POST) is
incorrect
Memory board is
installed incorrectly.
Ensure that the memory
board is installed
correctly.
Insufficient memory
error during
operation
Too many terminateand-stay resident
(TSR) applications
are running
simultaneously.
Close any TSR
applications that you
do not need.
System ran out of
memory for the
application.
Check the
documentation that came
with the application for
memory requirements
and add more memory to
the computer, if needed.
16-12 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems
Problem
Possible Cause
Solution
ERROR message
Typing error.
If you are typing from the
command line in terminal
mode, verify, then retype
the command.
Excessive line
current sensed
message
Modem is connected
to a digital line.
No dial tone, with or
without NO DIAL
TONE message
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
You are not in your
Refer to Chapter 7,
home country and the
“Using An Internal
modem does not
Modem.”
recognize the local
At the command line in
dial tone.
terminal mode, type
ATX3DT.
Telephone service is Connect a telephone to
not connected to the
the wall jack. If you do
telephone wall jack.
not hear a dial tone,
contact your telephone
service provider.
A shared telephone
Make sure another
line is in use.
telephone or modem is not
using the telephone line.
Modem is connected
to a digital line, such
as an office PBX line.
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
Speaker Control AT
Command (ATM) is
set to 0.
1. At the command line
in terminal mode, type
ATM1, then press
Enter.
2. Type ATH1 and listen
for the sound of the
dial tone.
Continued
Troubleshooting 16-13
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems Continued
Problem
Possible Cause
Solution
No dial tone, with or
without NO DIAL
TONE message
The modem or
modem COM port is
disabled.
Refer to Chapter 7.
Using an Internal
Modem.
The modem is not
responding to
commands from the
computer keyboard.
1. At the command line
in terminal mode, type
AT, then press Enter.
■ If the modem
displays OK, the
modem and
computer are
working together.
■ If the modem
displays ERROR,
or does not
respond, restart
the computer and
repeat steps 1
and 2.
2. Type ATDT and listen
for a dial tone.
3. Press any key to hang
up the modem.
Modem sounds are
not audible
Modem speaker is
turned off.
At the command line in
terminal mode, type
ATM1.
System sound is
Press the FN+F5
muted or turned down. hotkeys, then adjust the
volume.
Continued
16-14 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems Continued
Problem
Possible Cause
Modem does not dial Call Waiting may be
correctly
interfering.
Solution
Disable Call Waiting
before dialing.
■ For information about
disabling Call Waiting,
consult your operating
system
documentation.
■ To obtain the disable
call waiting code for
your dialing area,
consult your local
telephone service
provider.
Clicking sound and
modem does not
connect
The modem is
connected to a digital
line. NOTE: The
EXCESS LINE
CURRENT SENSED
message does not
display if the current is
under 100 mA.
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
Modem does not
connect
The error correction
feature of your
modem software is
interfering.
Disable error correction
(&KO) and data
compression (&MO)
using AT commands.
NOTE: To access AT
commands and
instructions for using
them, select StartÆ
Compaq Information
CenterÆModem
Commands.
Continued
Troubleshooting 16-15
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems Continued
Problem
Possible Cause
Solution
Modem does not
connect
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same
telephone line, then
redial.
The telephone line
does not support 56K
implementation.
The 56K protocol
requires that the
telephone line contain no
more than one analog-todigital conversion.
Try connecting from an
alternate site.
Fax transmissions
do not work
There is noise on the
telephone line.
Use another telephone
line.
The 56K protocol of
an internal modem will
fall back to lower
speeds if the
telephone line is too
noisy for a high-speed
connection.
Change the Hang-up
Delay S Register: At the
command line in terminal
mode, type ATS10=150,
then press Enter.
NOTE: This command
causes the modem to
take longer to disconnect
even if there is no noise
on the line.
Another
Close the other
communications
communications
software application is application.
open.
Modem is receiving
inadequate power.
Connect the computer to
external power
or
If the computer must run
from a battery pack,
■
Make sure the
battery pack is fully
charged.
■
Clear all power
conservation
selections.
Continued
16-16 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems Continued
Problem
Possible Cause
Solution
Fax transmissions
do not work
The wrong printer
driver is selected.
Verify that you have
selected the correct
printer driver.
Characters are
garbled/transfer
rates are slow
There is noise in the
telephone line.
Request a telephone line
filter from your local
telephone service
provider.
Settings on the
Use the same parity,
sending and receiving modem speed, word
modem do not match. length, and stop bits
settings on both
modems.
The error correction
feature of your
modem software is
interfering.
Disable error correction
(&KO) and data
compression (&MO)
using AT commands.
NOTE: To access AT
commands and
instructions for using
them, select
StartÆCompaq
Information CenterÆ
Modem Commands.
Continued
Troubleshooting 16-17
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Modem Problems Continued
Problem
Possible Cause
Solution
Modem loses
connection
Call Waiting may be
interfering with the
connection.
Disable Call Waiting
before dialing.
For information about
disabling Call Waiting,
consult your operating
system documentation.
To obtain the disable call
waiting code for your
dialing area, consult your
local telephone service
provider.
Another device on
your telephone line
may be causing
interference.
Hang up an extension
telephone and
disconnect any other
devices that may be
using the same
telephone line, then
redial.
Hibernation was
1. Restore power, if
initiated; the computer
necessary.
reached a low-battery 2. Slide the power switch
or critical low-battery
to exit Hibernation, if
condition.
necessary.
3. Restart the
communications
software application.
Your service provider Ask your service provider
may have an inactivity if idle time on the line
timeout.
terminates the
connection.
16-18 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving PC Card Problems
CAUTION: Installing the wrong software can disable the system. Be sure you
are installing PC Card device driver software and NOT Card and Socket
Services software. If you are uncertain about this, call the PC Card vendor
for specific instructions on software installation.
Problem
Possible Cause
Solution
Computer does not
beep when a PC
Card is inserted
Card is not fully
inserted into the slot
or is upside down.
Try reinserting the card.
Be sure the card is
inserted in the correct
orientation. Insert the
card gently to prevent
damage to the pins.
PC Card beeps are
disabled.
Click on Control PanelÆ
double-click the PC Card
iconÆGlobal Settings tab
ÆPC Card Sound Effects
box.
The PC Card device
drivers for your card
are not installed.
Network cards, audio
cards, and other types of
PC Cards may need
software device drivers in
order to function
properly. In such cases,
refer to the instructions
that came with the PC
Card or contact the
vendor for more
information on installing
the correct drivers.
Card design or card
driver may not be
compatible with the
PCMCIA software.
Call Compaq Customer
Support for a current list
of Compaq-qualified PC
Cards.
Continued
Troubleshooting 16-19
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving PC Card Problems Continued
Problem
Possible Cause
Solution
Computer beeps
only once when a
PC Card is inserted
Card is not fully
inserted into the slot
or is upside down.
Try reinserting the card.
Be sure the card is
inserted in the correct
orientation. Insert the
card gently to prevent
damage to the pins.
Card is not
recognized by the
system.
Load the device drivers
that came with the PC
Card.
Contact the PC Card
vendor for updated
Windows 95, Windows
98, or Windows NT PC
Card device drivers.
Card did not configure
because of a conflict
with another device in
the computer.
If you are running
Windows 95 or
Windows 98, click
StartÆSettingsÆControl
PanelÆ double-click
System, select Device
Manager tab, locate the
card that has the conflict,
and click Properties to
see a list of resources
causing the conflict.
Remove the device that
has the conflicting
resource, then reinsert
the PC Card.
Call the PC Card vendor
or Compaq Customer
Support for assistance.
PC Card device
drivers for the card
are not installed.
Network cards, audio
cards, and other types of
PC Cards may need
software device drivers in
order to function
properly. In such cases,
refer to the instructions
that came with the PC
Card or contact the
vendor for more
information on installing
the correct device
drivers.
Continued
16-20 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving PC Card Problems Continued
Problem
Possible Cause
Solution
Computer beeps
only once when a
PC Card is
inserted
Card design or card
driver may not be
compatible with the
PCMCIA software.
Call Compaq Customer
Support for a current list of
Compaq-qualified PC
Cards.
PC Card drivers
fail with error
messages during
system restart
Modem/fax PC
Card does not
work
The PC Card is not
configured correctly.
Call the PC Card vendor
or Compaq Customer
Support for assistance.
The modem/fax card
conflicts with a system
board serial device
(e.g., mouse).
Click the modem icon in
Device Manager, then
click Properties to select
another COM port for the
modem/fax card.
If you are running
Windows NT 4.0, click
Start ÆControl Panel
ÆPorts to select another
COM port for the
modem/fax card.
Call Compaq Customer
Support for a current list of
Compaq-qualified PC Cards.
Network PC Card
does not work
Card design or card
driver may not be
compatible with the
PCMCIA software.
Network driver is not
properly installed or
configured.
The network card
design or card driver
may not be compatible
with the PCMCIA
software.
Minor configuration
adjustments are
needed for the PC Card
to work in the network
operating system
environment.
Use the Network
Neighborhood to identify
information about your
network card and setup.
Then use the Add New
Hardware wizard to install
the correct card driver.
If you are running Windows
NT 4.0, click StartÆControl
PanelÆNetworks to identify
information about your
network card and to install
the correct card driver.
Call Compaq Customer
Support for a current list of
Compaq-qualified PC
Cards.
Call Compaq Customer
Support or the PC Card
vendor for help with
configuration
requirements.
Continued
Troubleshooting 16-21
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving PC Card Problems Continued
Problem
Possible Cause
Solution
Storage PC Card
does not work
Flash memory cards
require the Microsoft
Flash File System to
be loaded.
Load the Microsoft Flash
File System.
The card is not
formatted.
Format the PC Card as
you would a diskette.
The card is not
supported by the
computer.
Call Compaq Customer
Support for a current list
of Compaq-qualified PC
Cards.
Solving Power Problems
Problem
Possible Cause
Solution
Computer turned off
while it was left
unattended and
power/suspend light
is off
The system initiated
Hibernation due to a
low battery condition.
Connect the computer to
an external power
source.
Charge the battery pack.
Replace the depleted
battery pack with a fully
charged battery pack.
Computer turned off
while unattended,
power/suspend light
is off, and
information was lost
The computer entered
a low battery condition
while Hibernation was
disabled.
Enable Hibernation
through Power
Properties after doing
one or more of the
following:
1. Connect the computer
to an external power
source.
2. Charge the battery
pack.
3. Replace the battery
pack with a fully
charged battery pack.
16-22 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Printer Problems
Problem
Possible Cause
Solution
Printer will not turn
on
The cables may not
be connected properly
or the printer is
unplugged.
Ensure that the cables
are properly connected
and that the power plug
is connected to an
electrical outlet.
Printer will not print
Printer is not turned
on.
Turn on the printer.
Printer is not online.
Set the printer to online.
The printer drivers for Install the necessary
the application are not printer drivers using the
installed.
Add New Hardware
wizard.
If you are running
Windows NT 4.0, click
StartÆControl PanelÆ
Printers to install the
necessary printer drivers.
Printer is offline
Paper tray is empty.
Fill the paper tray with
paper. Set the printer to
online.
Printer prints garbled Correct printer drivers Install the correct printer
information
are not installed.
drivers.
Cables are not
connected properly.
Ensure that the printer
cable is properly
connected to the
computer or convenience
base.
Troubleshooting 16-23
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
Part Number: 141356-001 File name: Ch16
Solving Screen Problems
Problem
Possible Cause
Solution
Characters on
The brightness and/or Press Fn+F10 to adjust
computer display are contrast controls are
brightness.
dim
not properly set.
Screen is blank and
the power/suspend
light is on
A screen blanking
utility has initiated.
Press any key and/or
enter your power-on
password to return your
information to the screen.
Brightness and
contrast need
adjusting.
Press Fn+F10 to adjust
brightness.
Screen save has
initiated.
Press any key to return
your information to the
screen.
Screen is blank and
the power/suspend
light is blinking
Suspend is initiated.
Exit Suspend by pressing
the suspend button.
Screen is blank and
the battery charge
light is blinking
Computer entered a
low battery condition.
If possible, immediately
connect the computer to
an external power
source. If an external
power source is not
available, initiate
Hibernation by pressing
Fn + the power button, or
let the computer
automatically go into
Hibernation.
The computer has not
completed Hibernation
until all lights are off.
NOTE: The popup windows used to control brightness display correctly
only when you are in an application that supports the popup video
mode. If the popups do not display correctly, exit your application and
press the hotkeys again to invoke the popup windows.
Continued
16-24 Troubleshooting
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Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 1:59 PM
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Solving Screen Problems Continued
Problem
Possible Cause
Solution
Screen is blank and
no lights are on
The computer has
either entered
Hibernation or, if
Hibernation is
disabled, the battery
pack has discharged
without saving your
information.
Connect the computer to
an external power
source.
Screen is blank and
keyboard is locked
QuickLock and
QuickBlank were
initiated. These
security features lock
the keyboard and
pointing device and
clear the screen.
Type your power-on
password to unlock the
keyboard and pointing
device and return the
information to the screen.
Screen is blank and
external monitor
displays information
External monitor was
turned on before the
computer was turned
on.
Press Fn+F4 on the
computer keyboard to
switch from the external
monitor to the computer
display.
Information does not External monitor was
display on the
connected after the
external monitor
computer was turned
on.
The computer does
not recognize the
correct display type.
Charge the battery pack.
Replace the battery pack
with a fully charged
battery pack.
Place the computer in
Suspend by pressing the
suspend button. Be sure
the external monitor is
connected and turned
on, then press the
suspend button to exit
Suspend.
Click the Settings tab in
Display Properties. Click
Change Display Type
and reselect your display
type, then restart the
computer.
Troubleshooting 16-25
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Solving Software Application Problems
Most software application or installation problems occur as a
result of one or more of the following:
■ The application was not installed correctly.
■ Memory was not allocated correctly.
■ A conflict exists between applications.
Solving Software Application Problems
Problem
Possible Cause
Solution
Insufficient memory
to run application
There is not enough
memory for the
application.
Check the
documentation that came
with the software for
memory requirements
and install additional
memory, if needed.
Call Compaq Customer
Support for help with
memory optimization.
Cannot run
application from
current directory
The application has
not been added to the
path statement in the
AUTOEXEC.BAT file.
Using Windows Notepad,
add the application
directory with the full
path name to the
AUTOEXEC.BAT file.
16-26 Troubleshooting
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Solving Pointing Device Problems
Problem
Possible Cause
Solution
External pointing
The external pointing
device is not working device was connected
to the computer while
the computer was on.
Press the suspend
button to initiate
Suspend. Press the
suspend button again to
exit Suspend. This allows
the computer to
recognize the pointing
device.
TouchPad is not
working
Incorrect or no device
driver is installed.
Install the correct device
driver using the Add New
Hardware wizard.
Device driver is
loaded but pointing
device does not
work
The wrong mouse is
selected.
Use the keyboard to
select Automatically
detect installed hardware
in the Add New
Hardware wizard. Then
use the arrow keys to
highlight the mouse icon
in the selection box and
choose the correct
mouse hardware.
If you are running
Windows NT 4.0, use the
keyboard to press F6.
Then use the arrow keys
to highlight My
Computer, and press
Enter. Use the arrow
keys to highlight Control
Panel, and press Enter.
Use the arrow keys to
highlight Mouse, and
press Enter. Select the
correct mouse hardware,
and press Enter.
Troubleshooting 16-27
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Solving Infrared Problems
Problem
Possible Cause
Solution
Cannot
communicate with
another computer
The required software Install the required
is not running on both software on the second
computers.
computer, start the
second device, and start
the program on both
computers.
One computer does
not have an IrDAcompliant infrared
port.
Communication between
infrared devices must use
the same protocol.
The pathway between
the infrared ports is
obstructed, one port is
more than 30 degrees
(plus or minus 15
degrees off the center
line) from the other, or
the ports are more
than 1.5 feet (about
0.5 meter) apart.
Remove the obstruction,
align the infrared ports to
within 30 degrees, and
position computers within
1.5 feet (about 0.5 meter)
of each other.
There is an interrupt
Check for IRQ conflicts in
request (IRQ) conflict. the Device Manager on
one or both computers. If
the Device Manager
indicates an IRQ conflict,
reassign the IRQ number
for one of the conflicting
devices.
There is a baud rate
conflict.
Select the same baud
rate for both computers.
There is a conflict with Select the same “# bits”
the # bits.
setting for both
computers.
There is a stop bit
conflict.
Select the same stop bit
for both computers.
There is a parity
conflict.
Select the same parity
setting for both
computers.
Continued
16-28 Troubleshooting
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Solving Infrared Problems Continued
Problem
Possible Cause
Cannot transmit data Direct sunlight,
fluorescent light, or
flashing incandescent
light is close to the
infrared connections.
There is interference
from other wireless
devices.
Solution
Remove the interfering
light source(s).
Keep remote control
devices such as wireless
headphones and other
audio devices away from
the infrared connections.
A physical obstruction Do not place objects that
is in the way.
will interfere with a lineof-sight data transmission
between the two devices.
One of the devices
was moved during
data transmission.
Do not move either
device during data
transmission.
The orientation of the
units is incorrect.
Adjust the devices so that
they point directly at each
other.
The distance between Verify that devices are not
the devices is too
more than 1.5 feet (0.5
great.
meter) apart.
Infrared port does
not work
Direct sunlight,
fluorescent light, or
flashing incandescent
light is close to the
infrared connection.
Remove the interfering
light source(s).
There is interference
from other wireless
devices.
Keep remote control
devices such as wireless
headphones and other
audio devices away from
the infrared connections.
Troubleshooting 16-29
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appendix
A
C OMPAQ C USTOMER S UPPORT
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting chapter,
you may need to call technical support. To receive the fastest
possible solution when you call, follow the instructions in
Chapter 15 to run the Compaq diagnostics utilities. Have the
following available when you call:
■
The computer
■
Serial number on the bottom of the computer
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages that occurred
■
Hardware configuration
■
Type of printer connected
■
Hardware and software you are using
■
Product identification number (PIN), which you entered
when you set up the computer. (Click StartÆSettingsÆ
Control PanelÆSystemÆGeneral tab. Your PIN number is
below your name.)
Compaq Customer Support A-1
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■
Printed or saved configuration and diagnostic information. To
obtain, print, or save configuration and diagnostic information,
refer to Chapter 15.
NOTE: If you take your computer to a Compaq authorized reseller,
dealer, or service provider for service, remember to provide the
power-on and setup passwords, if they are set.
Worldwide Telephone Numbers
Locate your country and the type assistance that you need in the
following table. Use the phone numbers for “Eastern Europe, Middle
East, and Africa” for countries in those regions that are not listed
individually.
When calling to request technical assistance for your computer, please
have the computer serial number available.
Information and technical assistance are also available from the
Compaq Internet site at http://www.compaq.com.
*Indicates domestic numbers that are not available internationally.
Worldwide Telephone Numbers
Country
Code
Telephone Number
General Information
+54
1 704 3800
Technical Support
+54
38 1 704 00
Fax
+54
1 704 3809
General Information
+61
2 9911 1999
Customer Support
+61
1 300 368 369
Technical Support
+61
2 9911 1955
FaxPaq/PaqFax
+61
2 9911 1982
General Information
+43
1 7956 7700
Technical Support
+43
1 7956 7700
Fax
+43
1 7956 7999
Location
Argentina
Australia
Austria
Continued
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Worldwide Telephone Numbers Continued
Location
Country
Code
Telephone Number
+32
2/713 13 00
Belgium
General Information
0900 102 01
Technical Support*
(6.05BEF/18s)
Fax
QuickLine BBS
+32
2/713 14 44
+32
2/716 95 92
+55
(11) 5188 4600
Brazil
General Information
Canada
General Information
1 905 707 1715
Product Information*
1 800 567 1616
Technical Support*
1 800 OKCOMPAQ
(1 800 652 6672)
Customer Support*
1 800 263 5868
Order Software Backup*
1 800 952 7689
Battery Pack Recycling*
1 800 263 5868
Caribbean
Technical Support
1 281 518 2200
Chile
General Information
+56
2 200 8100
Technical Support
+56
2 225 9490
General Information
+86
10 6831 3399
Technical Support
+86
10 6834 6721
Customer Response Center
+86
10 6834 6738
BBS
+86
10 6834 6709
FaxPaq/PaqFax
+86
10 6834 6724
Verification Center
+86
10 6834 6739
Management Service Center
+86
10 6831 3399 ext. 5873
China
NOTE: * Indicates domestic numbers not available internationally
Continued
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Worldwide Telephone Numbers Continued
Country
Code
Telephone Number
General Information
+57
1 312 0201
Technical Support
+57
1 523 1800
General Information
+420
2 61 108 111
Technical Support
+420
2 61 108 158
General Information
+45
45 90 45 90
Technical Support
+45
45 90 45 45
QuickLine BBS
+45
45 90 45 50
Location
Colombia
Czech Republic
Denmark
Eastern Europe, The Middle East, and Africa
Technical Support
and General Information
+353
1 402 6833
Fax
+353
1 406 855
+59
3 225 4343
+358
0203 445 00
Ecuador
General Information
Finland
General Information
Technical Support*
0203 206 720
France
General Information*
0803 804 805 (0.99 FTTC/mn)
Technical Support*
0803 813 823 (0.99 FTTC/mn)
Germany
General Information*
0180/3 22 12 21 (0.18 DM/min.)
General Information Fax*
0180/3 22 12 20 (0.18 DM/min.)
Technical Support (Portables
Hotline*)
0180/5 21 21 11 (0.24 DM/min.)
Technical Support Fax*
0180/5 21 21 17 (0.24 DM/min.)
NOTE: * Indicates domestic numbers not available internationally
Continued
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Worldwide Telephone Numbers Continued
Country
Code
Telephone Number
General Information
+30
1 6141371
Fax
+30
1 6141370
General Information
+852
28681600
Technical Support
+852
90116633
FaxPaq/PaqFax
+852
28671648
General Information
+36
80 COMPAQ(266-727 or 206720)
Technical Support
+36
80 COMPAQ(266-727 or 206720)
General Information
+91
80 559 6023
FaxPaq/PaqFax
+91
80 559 8989
BBS
+91
80 559 8900
+972
01800 409 454
General Information
+972
9 9593888
Fax
+972
9 9542530
Technical Support
+972
9 9593300
Location
Greece
Hong Kong
Hungary
India
Ireland
General Information*
Israel
Italy
General Information*
+39
02 57590330
Technical Support
+39
02 48230023
Fax
+39
02 48230002
Japan
General Information*
0120 101 589
Technical Support*
0120 101 589
Windows 95 Support*
0120 505 589
Order Software Backup*
0120 250 589
Dial Q2 Technical Support*
0990 505 589
(toll fee + 100 yen/min.)
NOTE: * Indicates domestic numbers not available internationally
Continued
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Worldwide Telephone Numbers Continued
Country
Code
Telephone Number
Product Information
+82
2 3470 0700
Technical Support
+82
2 523 3575
Location
Korea
Customer Support*
080 902 7777
Luxembourg
General Information
+352
49 13 02 (12,5FLUX/min)
Technical Support*
+352
089 89 232
Fax
+352
49 14 40
QuickLine BBS
+32
2 716 95 92
General Information
+60
3 754 1122
Customer Response Center
+60
3 754 1155
General Information
+52
5 229 7900
Technical Support
+52
5 262 7180
FaxPaq/PaqFax
+52
5 229 7920
+31
182 565 805
Malaysia
Mexico
Netherlands
General Information
Technical Support*
0900 1681616 (Dfl. 0.75/min)
Fax*
0900 8991116 (Dfl. 0.40/min)
New Zealand
General Information
+64
9 307 3969
Technical Support
+64
9 379 4646
Customer Support Center
+64
9 379 7001
NOTE: * Indicates domestic numbers not available internationally
Continued
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Worldwide Telephone Numbers Continued
Country
Code
Telephone Number
General Information
+47
23 20 60 00
Technical Support
+47
22 07 20 20
Fax
+47
22 07 20 21
+51
1 222 5012
General Information
+48
22 630 3535
Technical Support
+48
22 630 3535
General Information
+351
1 412 8400
Technical Support
+351
1 412 8460
Technical Support
+351
1 412 8417
Fax
+351
1 412 0654
General Information
+7
95 967 1700
Technical Support
+7
95 967 3138
General Information
+65
750 3030
Customer Service
+65
750 3030
FaxPaq/PaqFax
+65
750 4514
General Information
+421
50 22 2111
Technical Support
+421
50 22 2402
Fax
+421
5542 5660
General Information
+27
11 356 4444
Technical Support
+27
11 356 4444
Fax
+27
11 483 3411
Location
Norway
Peru
General Information
Poland
Portugal
Russia
Singapore
Slovak Republic
South Africa
NOTE: * Indicates domestic numbers not available internationally
Continued
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Worldwide Telephone Numbers Continued
Country
Code
Telephone Number
General Information
+34
902 10 14 14
Technical Support
+34
902 20 2400
Fax
+34
91 634 88 11
General Information
+46
200 27 00 00
Technical Support*
+46
8 730 01 50 (75 SK per call)
Fax
+46
9 730 01 62
Location
Spain
Sweden
Switzerland
InfoLine*
0844 844 111
Technical Support (German)
+41
01/01 801 42 22
Technical Support (French)
+41
01/01 801 42 23
General Information
+886
2 735 1000
Technical Support
+886
2 376 1170
+66
2 679 6222
General Information
+90
216 310 2020
Fax
+90
216 391 8428
+97
14 818 100
Taiwan
Thailand
General Information
Turkey
United Arab Emirates (Dubai)
General Information
United Kingdom
General Information*
General Information
0845 270 4000
+44
141 270 4000
NOTE: * Indicates domestic numbers not available internationally
Continued
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Worldwide Telephone Numbers Continued
Location
Country
Code
Telephone Number
United States
Product Information*
1-800-345-1518
Technical Support*
1-800-OKCOMPAQ
(1-800-652-6672)
FaxPaq/PaqFax*
1-800-345-1518, Option 1
Download Facility*
(modem access only)
1-281-518-1418
Order Software Backup*
1-800-952-7689
Battery Pack Recycling*
1-800-524-9859
Venezuela
General Information
+58
2 953 0854
Technical Support
+58
2 953 9705
NOTE: * Indicates domestic numbers not available internationally
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appendix
B
R EGULATORY N OTICES
Throughout these regulatory notices, Compaq products are
referred to by their regulatory agency series numbers.
Regulatory Agency Series Numbers
Regulatory agencies worldwide use agency series numbers for
product identification. Each approved product displays the
assigned agency series number. To ensure continued safe and
reliable operation, use your portable computer only with the
products listed below:
Product
Agency Series Number
Computer
PP2060
Battery Pack
PP2061
MultiBay Battery Pack
PP1001C
AC Adapter
PPP003, PPP003A, PPP003L, PPP003N
Battery Charger
PPP1003
Auto Adapter
Part Number 401043
Aircraft Adapter
Part Number 386504
Docking Stations
PP1007
Modem
1456VQL10J (INT)
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Federal Communications Commission Notice
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
■
Reorient or relocate the receiving antenna.
■
Increase the separation between the equipment and receiver.
■
Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
■
Consult the dealer or an experienced radio or television
technician for help.
Modifications
The FCC requires the user to be notified that any changes or
modifications made to this device that are not expressly approved
by Compaq Computer Corporation may void the user’s authority
to operate the equipment.
Cables
Connections to this device must be made with shielded cables
with metallic RFI/EMI connector hoods to maintain compliance
with FCC Rules and Regulations.
Declaration of Conformity for Products Marked
with the FCC Logo (United States only)
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause
undesired operation.
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For questions regarding this declaration, write
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 510101
Houston TX 77269-2000
or call 281-514-3333
To identify your product, refer to the part, series, or model
number found on the product.
If you have questions about your product that are not related to
this declaration, please write
Compaq Computer Corporation
P. O. Box 692000, Mail Stop 530113
Houston TX 77269-2000
or call Compaq
Product Information Center
Technical Support
1-800-345-1518
1-800-OKCOMPAQ
(1-800-652-6672)
Canadian Notice
This Class B digital apparatus meets all requirements of the
Canadian Interference-Causing Equipment Regulations.
Avis Canadien
Cet appareil numérique de la classe B respecte toutes les
exigences du Règlement sur le matériel brouilleur du Canada.
European Notice
Products with the CE Marking comply with both the EMC
Directive (89/336/EEC) and the Low Voltage Directive
(73/23/EEC) issued by the Commission of the European
Community.
Compliance with these directives implies conformity to the
following European Norms:
■
EN55022 (CISPR 22)—Electromagnetic Interference
■
EN50082-1 (IEC801-2, IEC801-3, IEC801-4)—
Electromagnetic Immunity
■
EN60950 (IEC950)—Product Safety
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Japanese Notice
German Ergonomics Notice
Compaq Series PP2060 laptop computers bearing the “GS”
approval mark meet the requirements of ZH 1/618 (German Safety
Regulations for Display Work Places in the Office Sector) when
used in conjunction with docking bases, keyboards, and monitors
that bear the “GS” approval mark. The Compaq Series PP2060 of
laptop computers in a standalone mode are not intended for
continuous use in an office environment.
Airline Travel Notice
Use of electronic equipment aboard commercial aircraft is at the
discretion of the airline.
Energy Star Compliance
This computer is compliant with the U.S. Environmental
Protection Agency (EPA) Energy Star Computers Program 2.0.
The EPA Energy Star logo does not imply endorsement by the
EPA. As an Energy Star Partner, Compaq Computer Corporation
has determined the product meets the Energy Star guidelines for
energy efficiency.
Battery Notice
!
WARNING: To reduce risk of fire or burns, do not disassemble,
crush, puncture, short external contacts, or dispose of in fire or
water. Replace only with the Compaq battery pack for this computer
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!
WARNING: This computer contains an internal lithium battery–
powered real-time clock circuit. There is a risk of explosion and
injury if the battery is incorrectly replaced or improperly handled. Do
not attempt to recharge, disassemble, immerse in water, or dispose
of it in fire. Replacement should be done by a Compaq authorized
service provider using the Compaq spare part for this computer.
In North America, dispose of nickel metal hydride or
lithium ion batteries by taking advantage of the
Compaq battery recycling program. You will be
provided with a postage-paid battery pack mailer
preaddressed to a reclamation facility where the metals
are recycled. Call the telephone number listed for your
location in Appendix A for more information.
In Europe, do not dispose of batteries with general
household waste. Dispose of or recycle them by using
the public collection system or returning them to
Compaq, your authorized Compaq partners, or their
agents.
Power Cords
If you were not provided with a power cord for your computer or
for an AC power accessory intended for use with your computer,
you should purchase a power cord that is approved for use in your
country.
The power cord must be rated for the product and for the voltage
and current marked on the product’s electrical ratings label. The
voltage and current rating of the cord should be greater than the
voltage and current rating marked on the product. In addition, the
diameter of the wire must be a minimum of 0.75 mm²/18AWG,
and the length of the cord must be between 5 feet (1.5 m) and
6½ feet (2 m). If you have questions about the type of power cord
to use, contact your Compaq authorized service provider.
A power cord should be routed so that it is not likely to be walked
on or pinched by items placed upon it or against it. Particular
attention should be paid to the plug, electrical outlet, and the point
where the cord exits from the product.
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Laser Safety
All Compaq systems equipped with laser products comply with
appropriate safety standards, including IEC 825. With specific
regard to the laser, the equipment complies with laser product
performance standards set by government agencies for Class 1
laser products. It does not emit hazardous light; the beam is totally
enclosed during all modes of customer operation and maintenance.
CDRH Regulations
The Center for Devices and Radiological Health (CDRH) of the
U.S. Food and Drug Administration implemented regulations for
laser products on August 2, 1976. These regulations apply to laser
products manufactured from August 1, 1976. Compliance is
mandatory for products marketed in the United States.
!
WARNING: Use of controls or adjustments or performance of
procedures other than those specified herein or in the laser product
installation guide may result in hazardous radiation exposure.
This system is classified as a
Class 1 laser product. This
label appears on the laser
product.
Laser Information
Laser Type:
Wave Length:
Divergence Angle:
Output Power:
Polarization:
Semiconductor GaAlAs
780 r 35 nm
53.5 degrees r 1.5 degrees
-2 -1
Less than 0.2mW or 10,869 W·m sr
Circular
Numerical Aperture:
0.45 r 0.04
Only authorized technicians trained by Compaq should attempt to
repair this equipment. All troubleshooting and repair procedures
are detailed to allow only subassembly/module level repair.
Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the
component level or to make modifications to any printed wiring
board. Improper repairs can create a safety hazard.
B-6 Regulatory Notices
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Safety Precautions for Modems
Always follow these basic safety precautions when using a
modem or telephone that is not cordless.
!
WARNING: When using this device, basic safety precautions should
always be followed to reduce the risk of fire, electric shock, and
injury to persons, including the following:
1. Do not use this product near water, for example, near a bath tub,
wash bowl, kitchen sink, or laundry tub, in a wet basement, or
near a swimming pool.
2. Avoid using this product during an electrical storm. There may be
a remote risk of electric shock from lightning.
3. Do not use this product to report a gas leak in the vicinity of the
leak.
4. Always disconnect the modem cable before opening the
equipment enclosure or touching an uninsulated modem cable,
jack, or internal components.
5. If this product was not provided with a telephone line cord, use
only No. 26 AWG or larger telecommunication line cord in order
to reduce the risk of fire.
SAVE THESE INSTRUCTIONS.
U.S. Regulations Governing
the Use of Modems
This equipment complies with Part 68 of the FCC rules. Located
on the bottom of the computer is a label that contains, among
other information, the FCC Registration Number and Ringer
Equivalence Number (REN) for this equipment. Upon request,
you must provide this information to your telephone company.
The REN is useful to determine the quantity of devices you may
connect to your telephone line and still have all of those devices
ring when your telephone number is called. In most areas (but not
all), the sum of the RENs of all devices connected to one line
should not exceed five (5.0). To be certain of the number of
devices you may connect to your telephone line, as determined by
the REN, you should contact your local telephone company to
determine the maximum REN for your calling area.
The REN for this device does not exceed 1.0.
Regulatory Notices B-7
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If your telephone equipment causes harm to the telephone
network, the telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. But, if
advance notice is not practical, you will be notified as soon as
possible. You will also be informed of your right to file a
complaint with the FCC.
Your telephone company may make changes in its facilities,
equipment, operations, or procedures that could affect the proper
functioning of your equipment. If they do, you will be notified in
advance to give you an opportunity to maintain uninterrupted
telephone service.
An FCC-compliant, 6-position (RJ11C), modular plug telephone
cable is provided with this equipment. This equipment is
designed to be connected to the telephone network or premises
wiring using a compatible 6-position modular jack which is
FCC Part 68-compliant.
If you experience trouble with this telephone equipment, contact
your local telephone company for information on obtaining
service or repairs. The telephone company may ask that you
disconnect this equipment from the network until the problem has
been corrected or until you are sure that the equipment is not
malfunctioning.
This equipment may not be used on coin service provided by the
telephone company. Connection to party lines is subject to state
tariffs.
For the Compaq Customer Support Center and your nearest
Compaq Authorized reseller in North America, call
1-800-345-1518 or write:
Compaq Customer Support Center
P.O. Box 692000
Houston, Texas 77269-2000
B-8 Regulatory Notices
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Telephone Consumer Protection Act of 1991
The Telephone Consumer Protection Act of 1991 makes it
unlawful for any person to use a computer or other electronic
device to send any message via a telephone facsimile machine
unless such message clearly contains, in a margin at the top or
bottom of each transmitted page, or on the first page of the
transmission, the date and time it is sent and an identification of
the business, or entity, or individual sending the message and the
telephone number of the sending machine or such business, or
entity, or individual.
Canadian Regulations Governing
the Use of Modems
The Industry Canada label identifies certified equipment. This
certification means that the equipment meets certain
telecommunications network protective, operational, and safety
requirements. The Department does not guarantee the equipment
will operate to the user’s satisfaction.
Before installing the equipment, users should ensure that it
is permissible to be connected to the facilities of the local
telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some cases,
the company’s inside wiring associated with a single line
individual service may be extended by means of a certified connector assembly (telephone extension cord). The customer should
be aware that compliance with the above conditions may not
prevent degradation of service in some situations.
An Industry Canada–compliant, 6-position (CA11A), modular
plug telephone cable is provided with this equipment. This
equipment is designed to be connected to the telephone network or
premises wiring using a compatible 6-position modular jack which
is FCC Part 68/Industry Canada–compliant.
Repairs to certified equipment should be made by an authorized
Canadian maintenance facility designated by the supplier. Any
repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications
company cause to request the user to disconnect the equipment.
Regulatory Notices B-9
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Users should ensure for their own protection that the electrical
ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected
together. This precaution may be particularly important in rural
areas.
CAUTION: Users should not attempt to make such connections
themselves, but should contact the appropriate electric inspection
authority or an electrician.
The Ringer Equivalence Number (REN) assigned to each terminal
device provides an indication of the maximum number of
terminals allowed to be connected to a telephone interface. The
termination on an interface may consist of any combination of
devices, subject only to the requirement that the sum of the Ringer
Equivalence Numbers of all the devices does not exceed 5.0.
The Ringer Equivalence Number (REN) for this device does not
exceed 1.0.
For the location of the authorized Canadian maintenance facility
nearest you, call 1-800-OKCOMPAQ or contact:
Compaq Canada, Inc.
45 Vogell Road
Richmond Hill, Ontario L4B 3P6
New Zealand Modem Statements
The grant of a Telepermit for any item of terminal equipment
indicates only that Telecom has accepted that the item complies
with minimum conditions for connection to its network. It
indicates no endorsement of the product by Telecom, nor does it
provide any sort of warranty. Above all, it provides no assurance
that any item will work correctly in all respects with another item
of Telepermitted equipment of a different make or model, nor
does it imply that any product is compatible with all of Telecom’s
network services.
This equipment is not capable, under all operating conditions, of
correct operation at the higher speeds for which it is designed.
Telecom will accept no responsibility should difficulties arise in
such circumstances.
B-10 Regulatory Notices
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This device is equipped with pulse dialing, while the Telecom
standard is DTMF tone dialing. There is no guarantee that
Telecom lines will always continue to support pulse dialing.
Use of pulse dialing, when this equipment is connected to the
same line as other equipment, may give rise to bell tinkle or noise
and may also cause a false answer condition. Should such
problems occur, the user should not contact the Telecom Faults
Service.
Some parameters required for compliance with Telecom’s
Telepermit requirements are dependent on the equipment (PC)
associated with this device. The associated equipment shall be set
to operate within the following limits for compliance with
Telecom’s Specifications:
a) There shall be no more than 10 call attempts to the same
number within any 30-minute period for any single manual
call initiation, and
b) The equipment shall go on-hook for a period of not less than
30 seconds between the end of one attempt and the beginning
of the next attempt.
Where automatic calls are made to different numbers, the
equipment shall go on-hook for a period of not less than 5 seconds
between the end of one attempt and the beginning of the attempt.
The equipment shall be set to ensure that calls are answered
between 3 and 30 seconds of receipt of ringing (S0 set between 2
and 10). This ensures:
a) A person calling your modem will hear a short burst of
ringing before the modem answers. This confirms that the
call has been successfully switched through the network.
b) Caller identification (which occurs between the first and
second ring cadences) is not destroyed.
This equipment does not fully meet Telecom’s impedance
requirements. Performance limitations may occur when used in
conjunction with some parts of the network. Telecom will accept
no responsibility should difficulties arise in such circumstances.
This equipment should not be used under any circumstances
which may constitute a nuisance to other Telecom customers.
This equipment shall not be set to make automatic calls to the
Telecom ‘111’ Emergency Service.
Regulatory Notices B-11
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Macrovision Corporation Notice
This product incorporates copyright protection technology that is
protected by method claims of certain U.S. patents and other
intellectual property rights owned by Macrovision Corporation
and other rights owners. Use of this copyright protection
technology must be authorized by Macrovision Corporation and is
intended for home and other limited viewing uses only unless
otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
B-12 Regulatory Notices
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appendix
C
E LECTROSTATIC D ISCHARGE
A discharge of static electricity from fingers or other electrostatic
conductors may damage electronic components. Before handling
electrostatic-sensitive components, discharge static electricity by
one of the methods described in this appendix.
Preventing Electrostatic Discharge
When Handling Removable Drives
To prevent electrostatic damage to removable drives, observe
these precautions:
■
Before handling a removable drive, discharge static electricity
by touching the unpainted metal surface or lug nuts on the
connectors on the back of the computer.
■
Avoid touching connector pins on the computer and on the
removable drive.
■
Keep a removable drive in its carrying case until you are ready
to insert it into a drive bay.
When Installing Internal Components
To prevent electrostatic damage when installing internal
components, observe these precautions:
■
Keep components in their electrostatic-safe containers until
you are ready to install them.
■
Have everything needed for the installation within reach so
that you do not have to leave the area after beginning
installation.
■
Use nonmagnetic tools.
Electrostatic Discharge C-1
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■
Before touching an electronic component, discharge static
electricity by one of the grounding methods described later in
this appendix. If you must leave the area during installation,
remember to reground yourself before resuming installation.
■
Avoid touching pins, leads, and circuitry. Handle electronic
components as little as possible.
■
If you remove a component, place it in an electrostatic-safe
container.
Grounding Methods
There are several methods for grounding. Use one or more of the
following grounding methods when installing components in the
computer or expansion base.
■
Touch the unpainted metal surface or lug nuts on the
connectors on the back of the computer or expansion base.
Avoid touching connector pins. If installation instructions
direct you to unplug the computer or expansion base, unplug it
after being properly grounded and before removing the cover.
■
Touch an exterior unpainted metal surface of equipment that is
connected to an electrical outlet by a grounding plug.
■
Use a wrist strap connected by a ground cord to the computer
chassis. Wrist straps are flexible grounding straps with a
minimum of 1 megohm r 10 percent resistance in the ground
cords. To provide proper ground, wear the strap snug against
the skin.
NOTE: If you need more information about static electricity or
assistance with product installation, contact your Compaq
authorized dealer, reseller, or service provider.
C-2 Electrostatic Discharge
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appendix
D
S PECIFICATIONS
Temperature
Operating
Nonoperating
50 to 95°F
-4 to 140°F
Relative Humidity
(noncondensing)
Operating
Nonoperating
(tw = 38.7°C max)
Altitude
Operating
Nonoperating
10 to 35°C
-20 to 60°C
10 to 90%
5 to 90%
10 to 90%
5 to 90%
0 to 10,000 ft
0 to 30,000 ft
0 to 3.05 km
0 to 9.14 km
NOTE: Applicable product safety standards specify thermal limits
for plastic surfaces. This computer operates well within this range
of temperatures.
Electrical Ratings for AC Adapter
Rated Voltage
100-120/220-240 VAC
Rated Frequency
50-60 Hz
Rated Input
[4/2 A]
NOTE: This product is designed for IT power systems in Norway
with phase-to-phase voltage not exceeding 240 Vrms.
Specifications D-1
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INDEX
A
AC Adapter, 1-3
Adapter, Country-Specific Modem
Adapter, 7-3
Adjust panel contrast, 3-5, 3-6
agency numbers, B-1
Aircraft Power Adapter (optional)
as power source, 5-1, 5-6
connecting, 5-6
airport security devices, 12-5
alerts
system. See Intelligent Manageability,
Fault Management
APM battery pack (Windows 98), 5-8
Application Recovery CD, 7-3
applications. See software
Armada Reference Guide, online, 1-1
audio
controlling volume, 10-3
identifying components, 10-1
problems. See troubleshooting
using internal and external
microphones, 10-2
using internal and external
speakers/headphones, 10-3
Audio components
Internal microphone, 10-2
Microphone jack, 10-2
Speaker ports, 10-1
Stereo speaker, 10-1
Stereo speaker/headphone jack, 10-2
Volume button, 10-2
auto insert notification, 5-17
Automobile Power Adapter/Charger
(optional)
as power source, 5-1, 5-7
connecting, 5-6
B
backup
QuickRestore CD-ROMs, 12-4
system configuration, 15-3
traveling with, 12-5
batteries/battery packs, disposal
warning, 4-2
Battery bay, 2-3, 4-1
battery bay location number, 5-10, 5-12
battery bay locations, 4-1
battery charge level lights, 5-7
battery charge light, 4-3
Battery Charger (optional), 5-7
battery conservation level
in Windows 95, 3-5, 5-14, 5-18
in Windows NT 4.0, 3-5, 5-18
Battery light, 2-2, 5-5, 5-7
battery meter, 5-7, 5-8
battery pack
removal caution, 4-3, 4-4
storage caution, 4-5
battery packs
APM (Windows 98), 5-8
battery pack life, 4-5
calibrating, 5-1, 5-10
charge displays, 3-5, 3-6, 5-7, 5-10
charging, 4-2, 5-1, 5-11
displaying locations of, 3-6
disposal warning, 4-2
inserting into battery bay, 4-4
learning about, 4-1
lithium-ion warning, 4-1
location numbers of, 5-10, 5-12
low battery caution, 4-6
maximizing life, 4-5
most power usage, 4-5
MultiBay, 4-1
problems with. See troubleshooting
recharge time, 4-1
recycling, 4-6
removing before shipping or traveling
with computer, 12-4
removing from battery bay, 4-3
replacing with weight saver, 1-3
self-discharge rate, 4-5
storing, 4-5, 5-3
using new, 4-2
Battery release latch, 2-7
Battery Status tab
displaying with hotkeys, 3-5, 3-6
preserving accuracy of, 5-7
Index I-1
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beeps
turning on or off, 4-7
with blinking battery light, 4-6
with blinking power/suspend light,
4-7
bidirectional parallel port mode, 15-5
BIOS (Basic Input/Output System), 3-7,
12-2
boot sequencing. See utilities
button
suspend, 5-3
touchpad, left and right, 3-2
C
cable
modem, 1-3
on AC Adapter, 1-3
cable lock, 13-2
calibration of battery packs
preserving accuracy of, 5-7
running a calibration, 5-11
selecting a power source, 5-1
stopping a calibration, 5-11, 5-12
when to calibrate, 5-10
Caps Lock Light Indicator, 2-8
caution
battery pack calibration, 5-11
battery pack storage, 4-5
cleaning computer, 12-4
display, 12-4
software, installing system, 12-3
CD-ROM drive
auto insert notification, 5-17
inserting compact disc into, 6-7
manually ejecting compact disc, 6-8
problems, 16-7
removing compact disc from, 6-7
CD-ROM drive light indicator, 2-8
Compaq
online resources, 1-1
Compaq Diagnostics, A-1
Compaq Diagnostics for Windows,
15-1, 15-6
Compaq Information Center, 1-1
Compaq Internet site, 1-1, 7-3, 12-2
Info Messenger, 12-1
system software updates, 12-3
Compaq Internet Web site, 7-5
Compaq Support, A-1
Compaq Support Software CD, 12-1
compartment
Hard drive, 2-7
Modem, 2-7
components
bottom, 2-7
front, 2-1
left side, 2-3
rear, 2-6
right side, 2-4
computer
serial number, A-1
Computer Setup
accessing navigation instructions,
15-2
changing language, 15-2
exiting, 15-3
keypad, enabling/disabling embedded
numeric, 3-9
ROM version number, displaying,
12-2
tasks on Advanced menu, 15-5
tasks on File menu, 15-3
tasks on Security menu, 15-4
when to use, 15-1
configuration
hardware. See Computer Setup
configuration utilities, 15-1
connecting external devices. See
external devices
connector
external monitor, 3-5
Connectors
minimal pressure caution, 9-2
convenience base (optional)
as power source, 5-1, 5-6, 5-7, 5-11
battery pack location numbers, 5-10,
5-12
calibrating battery packs while
docked in, 5-11
charging batteries in, 3-6, 5-8, 5-10
installing software while docked in,
5-1, 12-3
conventions used in guide, xiii
country-specific modem adapter, 1-3,
7-3
critical low-battery condition, 5-5, 5-6
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D
E
damage, preventing
from electrostatic discharge, C-1
internal components, C-1
removable drives, C-1
default settings, restoring, 15-3
defaults, modem, 7-3
device bays configurations, 6-1
device disabling/enabling. See security
device drivers
updating, 12-2
diagnostic utilities, 15-1
diagnostics. See utilities
diskette
using to save or restore system
configuration, 15-3
Diskette drive, 2-2
Diskette drive light indicator, 2-8
display
expanding or centering image on,
with hotkeys, 3-5, 3-7
MultiMonitor (Windows 98), 3-5
problems. See troubleshooting
display switch, 2-1
docking base (optional)
setting device connected to video card
in, as primary, 15-5
Docking connector, 2-6
docking device, 8-6
downloadables, 12-3
DriveLock
changing user password, 13-12
enabling, 13-11
overview, 13-10
removing, 13-13
user and master passwords overview,
13-10
drivers. See device drivers
drives
hot surface warning, 6-2
removable. See removable drives
replacing with weight saver, 1-3
drives supported. See device bays
configurations
Dual-MultiBay battery pack
location number of, 5-10
DVD-ROM drive
auto insert notification, 5-17
ECP (Enhanced Capabilities Port)
parallel port mode, 15-5
Electrical ratings, D-1
electrostatic discharge, C-1
embedded numeric keypad, 3-8
EPP (Enhanced Parallel Port) parallel
port mode, 15-5
ESD. See electrostatic discharge
expansion base (optional)
as power source, 5-1, 5-6, 5-7, 5-11
battery pack location numbers, 5-10,
5-12
calibrating battery packs while
docked in, 5-11
charging batteries in, 3-6, 5-8, 5-10
installing software while docked in,
5-1, 12-3
external devices
connecting enhanced keyboard, 8-1
connecting infrared equipment, 8-4
connecting monitor, 8-1
connecting mouse or pointing device,
8-3
connecting parallel printer, 8-3
connecting serial printer, 8-3
connecting television monitor, 8-2
connecting USB peripherals, 8-6
External monitor connector, 2-6, 3-5
external speakers, 10-3
F
factory default settings, restoring, 15-3
floppy disk drive. See diskette drive
Fn key
illustrated, 5-2
initiating Hibernation with, 5-4
using in hotkeys combination, 3-4
using with embedded numeric
keypad, 3-8, 3-9
function keys, 3-4
G
graphics accelerator, 3-7
grounding methods, C-2
Index I-3
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H
hard drive
compartment, 2-7
release latch, 2-7
Security screws, 1-3
upgrading. See upgrading computer
using second. See MultiBay
hard drive timeout
setting, in Windows 95, 5-13
setting, in Windows NT 4.0, 5-13,
5-15
hard drive, problems, 16-10
Hard drive/CD-ROM drive light
indicator, 2-8
hard drives
Hibernation file on, 5-2, 5-5
primary, 1-3
problems, 16-10
hardware
configuration. See Computer Setup
installation problems. See
troubleshooting
HD Adapter
attaching hard drive, 11-6
headphone jack, 2-4, 10-2
Hibernate on Suspend
setting, in Windows 95, 5-14
Hibernation, 2-1
aborting restoration from, 5-6
defined, 5-2
enabling/disabling, in Windows 95,
5-15
identifying, 5-4, 5-5
initiated during critical low-battery
condition, 5-5
initiating, 5-3, 5-4
restoring from, 5-3, 5-4, 5-6
hibernation file
changing location of, in Windows 95,
5-15
saving information to, 5-2
Hibernation file size, 11-1
Hibernation timeout
setting, in Windows 95, 5-13, 5-14
setting, in Windows 98, 5-13
setting, in Windows NT 4.0, 5-13
hotkey commands
display system software version
number, 12-2
hotkeys
Hotkeys Quick Reference, 3-4
using on external keyboard, 3-4
hotkeys commands
adjust panel contrast, 3-5, 3-6
adjust screen brightness, 3-5, 3-7
adjust, mute, or restore volume, 3-4,
3-5
display battery status, 3-5, 3-6
display system information, 3-5, 3-7
display, select, or set battery
conservation level in Windows
95, 3-5, 3-6, 5-14
display, select, or set battery
conservation level in Windows
NT 4.0, 3-5, 3-6
display, select, or set power
conservation level in Windows
98, 3-5, 3-6, 5-16
expand or center image, 3-5, 3-7
initiate Quick Controls, 3-4, 3-5, 3-6
stretching text, 3-7
switch image, 3-4, 3-5
http://www.compaq.com, 1-1, 12-1,
12-2, A-2
http://www.compaq.com/support/portabl
es, 7-3
I
image
switching, with hotkeys, 3-5
image, switching, with hotkeys, 3-4
Info Messenger, 12-1, 14-4
Infrared port
configuring, 8-4
enabling, 8-5
location, 2-5
infrared problems, 16-28
Intelligent Manageability
Asset Management, 14-2
Configuration Management, 14-4
Fault Management, 14-2
Fault Management Alerts, 14-3
overview, 14-1
Security Management, 14-3
Internal microphone, 10-2
internal modem
connecting, 7-1
defaults, 7-3
problems. See troubleshooting
uninstalling, 7-3
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K
keyboard
components, illustrated, 3-2
connecting external, 8-1
problems. See troubleshooting
security screw, 2-7
setting, 3-3
TouchPad procedures, 3-3
using hotkeys on, 3-4
keyboard (EasyPoint IV pointing stick
models)
using embedded numeric keypad, 3-8
keyboard (TouchPad models)
using embedded numeric keypad, 3-8
keyboard, external
disabling embedded numeric keypad,
3-8
using hotkeys on, 3-4
Keyboard/Mouse connector, 2-6
keypad, embedded numeric, 3-8
keypad, external numeric, 3-8
L
language, choosing
in Computer Setup, 15-2
left TouchPad button, 3-2, 3-3
light
battery, 5-5, 5-7
num lock, 3-8
power/suspend, 5-5
light, affecting computer
sunlight, 12-4
ultraviolet, 12-4
lights, status indicator, 2-8
lithium-ion battery pack, warning, 4-1
local area network (LAN)
turning connection on and off, 5-17
Lock provision, 2-4
low-battery condition, 5-5
LS-120 Drive, 6-8
M
maintenance
updating system ROM, 12-1, 12-2
master password, 13-10
memory
checking amount, 11-1
inserting memory expansion board,
11-2
obtaining memory expansion board,
11-2
removing memory expansion board,
11-4
upgrading system, 11-1
memory, random access (RAM)
used in Suspend (Standby),
Hibernation, 5-2
Microphone jack, 2-4, 10-2
Modem
electrical shock warning, 7-1
modem adapter
country-specific, 7-3
modem adapter, country-specific, 1-3
modem cable, 1-3
modem compartment, 2-7
Modem jack, 2-4, 7-3
modem, internal
country-specific modem adapter, 1-3
exiting applications to conserve
power, 5-17
modem cable, 1-3
modem, PC Card
conserving power while using, 5-18
setting computer to turn off, when not
in use (Windows 95), 5-15, 5-16,
5-18
monitor
connecting an external, 8-1
monitor, external
enabling Energy Star–compliant
features, in Windows NT 4.0,
5-15
switching image, 3-4, 3-5
mouse connecting external, 8-3
Mouse connector, 2-6
mouse, external, 15-5
mouse, external connector, 2-6
MultiBay, 2-2
battery packs, 4-1
electrostatic discharge caution, 6-5
inserting devices, 6-5
release latch, 2-7
removing devices, 6-6
supported devices, 6-5
third battery pack, 6-8
using second hard drive, 6-6
using weight saver in, 1-3
Index I-5
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MultiBay battery pack
location number of, 5-12
MultiBay battery pack
location number of, 5-10, 5-12
MultiBay location number
in battery calibration utility, 5-12
on Power Meter tab (Windows 98),
5-10
MultiBoot
startup sequence, 6-3
MultiMonitor (Windows 98), 3-5
N
navigation, 3-3
Computer Setup, 15-2
NIC jack, 2-4
Num Lk key, 3-8
num lock light, 3-8
Num Lock Light Indicator, 2-8
number, serial, A-1
numeric keypad, external, 3-8
O
online resources, accessing, 1-1
operating system
reinstalling, 12-4
overhead projector, 3-4, 3-5
P
panel contrast, adjust, 3-5, 3-6
Parallel connector, 2-6
parallel port, 15-5
passwords
changing power-on password, 13-4
changing setup password, 13-8
deleting power-on password, 13-5
deleting setup password, 13-9
entering power-on password, 13-3
entering setup password, 13-8
establishing power-on password, 13-3
establishing setup password, 13-7
if you forget your power-on
password, 13-5
user and master passwords. See
DriveLock
using power-on password, 13-3
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PC Card
turning off power to, in Windows 98,
5-16
PC Card slots, 2-4
PC Cards
changing settings, 9-4
device drivers, 9-4
inserting PC Card, 9-1
managing power, 9-4
problems with. See troubleshooting
removing PC Card, 9-3
stopping PC Card, 9-5
types, 9-1
zoomed video, 9-5
PCMCIA software, 16-19
pointing device
problems, 16-27
port replicator, 8-6
Power connector, 2-6
power conservation
checklist, 5-17
conserving power in Windows 95,
5-13, 5-17, 5-18
conserving power in Windows 98,
5-13, 5-16, 5-17, 5-18
conserving power in Windows NT
4.0, 5-13, 5-17, 5-18
power cord
connecting, 12-6
illustrated, 1-3
three-to-2 prong plug adapter, 1-3
power management
and PC Cards, 9-4
power meter (Windows 98)
preserving accuracy of, 5-7
power preferences, setting
in Windows 95, 5-13, 5-14
in Windows 98, 5-13, 5-16
in Windows NT 4.0, 5-13
power source
selecting, 5-1
Power switch, 2-1
exiting Suspend (Standby), 5-4
restoring from Hibernation, 5-4
turning on computer, 5-3
power, problems, 16-22
power/suspend light
blinking, 5-3, 5-5
on, 5-4
power-on password, 13-3
Power-On Self-Test (POST), 16-2,
16-12
preinstalled software, 12-2
primary battery pack. See also Battery
bay
included with computer, 1-3
inserting into battery bay, 4-4
location number of, 5-10, 5-12
removal caution, 4-3, 4-4
printer
connecting parallel, 8-3
connecting serial, 8-3
problems, 16-23
processor speed
managed by operating system in
Windows 98, 5-16
setting, in Windows 95, 5-14
product identification number (PIN),
A-1
Q
Quick Controls
initiating from keyboard, 3-5, 3-6
QuickBoot, 15-5
QuickLock/QuickBlank, 13-3, 13-5,
13-6
QuickRestore CD, 1-1
QuickRestore CD-ROMs, 12-4
R
RAM. See random access memory
RAM (random access memory), 5-2,
11-1
Reference Guide , Armada, online, 1-1
registration
for Info Messenger, 12-1
regulatory agency series numbers, B-1
release latch
Battery, 2-7
Hard drive, 2-7
MultiBay, 2-7
removable drives
caring for, 6-2
prevent electrostatic damage, C-1
removing the primary hard drive, 11-6
Resume Timer
comparable settings in Windows 98,
5-16
right TouchPad button, 3-2, 3-3
RJ-11, 2-4. See Modem jack
RJ-45, 2-4. See NIC jack
ROM. See read only memory
ROMPaq, 12-3
Index I-7
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
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S
screen brightness
adjusting, with hotkeys, 3-5, 3-7
setting, in Windows 95, 5-14
setting, in Windows 98, 5-16
Scroll Lock key, 3-4
Scroll Lock Light Indicator, 2-8
SDRAM (synchronous DRAM)
memory, 11-2
security
DriveLock. See DriveLock
enabling and disabling devices, 13-9
enabling Quick Controls, 13-6
initiating Quick Controls, 13-6
Quick Controls, 3-5, 3-6
types, 13-1
using cable lock, 13-2
using Quick Controls, 13-6
security screw
keyboard, 2-7
Security screws, 1-3
selecting diskettes, 6-4
Serial connector, 2-6
serial number, computer, A-1
shipping preparing the computer, 12-5
shutting down the computer
computer turns off when operating
system shuts down, 5-3
to resolve low-battery or critical
low-battery condition, 5-6
when leaving your work, 5-2
when not in use, 5-2, 12-4
single-click mode (Windows 98), 3-3
sleep button (Windows 98), 5-3, 5-4
SoftPaq, 12-2
ROMPaq, 12-2
software
auto insert notification, 5-17
configuration, diagnostic, and system
information, 15-1
MultiMonitor, 3-5
problems. See troubleshooting
QuickRestore, 12-4
reinstalling, 12-4
ROMPaq, 12-2, 12-3
support, 14-4
system ROM, 12-2
tools. See Intelligent Manageability
updating system, 12-2
software drivers. See device drivers
Speaker ports, 2-2. See also Audio
components
speakers and headphones. See audio
Standby. See Suspend
Standby (Windows 98), 1-3, 5-3, 5-4
Standby/Suspend switch, 2-1
static electricity, C-1. See electrostatic
discharge
status indicator lights, 2-8
Stereo speaker, 10-2. See also Audio
components
Stereo speaker jack, 2-4
Stereo speakers, 2-2
Stretching text, 3-7
sunlight, affecting computer, 12-4
support, Compaq, A-1
Suspend (Standby)
defined, 5-2
enabling system-initiated, by turning
off auto insert notification, 5-17
exiting with suspend button, 5-4
initiated during critical low-battery
condition, 5-5
initiating with suspend button, 5-3
initiating, when leaving your work,
5-3
Suspend button
exiting Suspend (Standby), 5-4
illustrated, 5-2
initiating Hibernation, 5-4
initiating Suspend (Standby), 5-3, 5-6
Suspend light, 2-2
switch
power, 5-3
symbols used in guide, xiii
system beeps (alarms), indicating
critical low-battery condition, 5-5
Hibernation, initiation of, 5-4
Hibernation, restoration from, 5-4
low-battery condition, 5-5
Suspend, exiting, 5-4
Suspend, initiation of, 5-3
system beeps (alarms), setting
enabling/disabling low-battery or
critical low-battery warning, in
Windows 95, 5-14
system idle timeout
setting, in Windows 95, 5-13, 5-14
setting, in Windows NT 4.0, 5-13
system information
displaying in Compaq Diagnostics for
Windows, 15-1, 15-6
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displaying in Computer Setup, 15-1,
15-2, 15-3
displaying with hotkeys, 3-5, 3-7
system ROM (read only memory)
displaying version number, 3-5, 3-7,
12-2
downloading, 12-3
obtaining latest version, 12-1, 12-3
reinstalling, 12-4
updating, 12-2
system software version numbers
displaying in Computer Setup, 12-2
displaying with hotkeys, 12-2
infrared problems, 16-28
internal modem problems, 16-12
keyboard problems, 16-12
PC Card problems, 16-19
pointing device problems, 16-27
power problems, 16-22
printer problems, 16-23
screen problems, 16-24
software application problems, 16-26
turning on the computer
with power switch, 5-3
typographical conventions, xiii
U
T
telephone numbers, worldwide, A-2
television monitor, 8-2
temperature
delaying charge of a battery pack, 5-7
storage, for battery pack, 4-5
TEST. See Computer Checkup (TEST)
text, stretching, 3-7
Third Battery Pack, 4-1. See MultiBay
three-to-2 prong plug adapter, 1-3
Tilt feet, 2-3, 2-5
timeouts
defined, 5-13
setting, in Windows 95, 5-13
setting, in Windows 98, 5-13, 5-16
setting, in Windows NT 4.0, 5-13
TouchPad, 3-1
buttons, 3-2
illustrated, 3-2
location, 2-2
problems, 16-27
procedures, 3-3
setting preferences, 3-3
travel
airport security devices, 12-5
computer, preparing for, 12-5
international, 12-6
power cord, connecting, 12-6
traveling
country-specific modem adapter, 7-3
troubleshooting
audio problems, 16-2
battery problems, 16-5
CD-ROM drive problems, 16-7
checklist, 16-1
hard drive problems, 16-10
hardware installation problems, 16-11
ultraviolet light, affecting computer,
12-4
Upgrade memory
Hibernation file size, 11-1
upgrading computer
hard drive, 11-6
internal modem, 11-6
system memory, 11-1
USB (Universal Serial Bus), 3-4
USB Connector, 2-6
USB peripherals, 8-6
user password. See DriveLock
utilities, configuration, diagnostic, and
system information,
selecting Computer Setup or Compaq
Diagnostics for Windows, 15-1
V
version number of system software
displaying in Compaq Diagnostics for
Windows, 15-6
displaying in Computer Setup, 12-2
displaying with hotkey, 12-2
displaying with hotkeys, 3-5, 3-7
video card in expansion base, 15-5
Video out jack, 2-5
voltage converter kit, 12-6
volume. See also audio
adjusting with hotkeys, 3-4, 3-5
Volume button. See also Audio
components
volume control, 3-5
Volume control buttons, 2-2
Index I-9
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 2:13 PM
Part Number: 141356-001 File name: Index
W
warning
cleaning computer, 12-4
voltage converter kit, 12-6
weight saver, 1-3
Windows 98 power management
software (APM or ACPI)
using an APM battery pack, 5-8
worldwide telephone numbers, A-2
www.compaq.com/support/files, 14-4
Z
zoomed video, 9-5
I-10 Index
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/28/99 2:13 PM
Part Number: 141356-001 File name: Index