Ecostrad 20062023 Ecostrad iQ Ceramic Electric Radiator Instruction manual

Ecostrad iQ Ceramic
Electric Radiator
PLEASE READ AND SAVE THESE INSTRUCTIONS
Symbols
Warning
This symbol indicates a hazard with an average risk level which, if not
avoided, could result in serious injury or death.
Warning of electrical voltage
This symbol indicates danger to the life and health of persons due to
electrical voltage.
Do not cover
This symbol located on the device indicates that it is prohibited to place
objects (such as towels, clothes etc.) above or directly in front of the device.
To avoid overheating and fire hazards, the device must not be covered.
Hot surface
This symbol located on the device indicates that its surfaces are hot during
and immediately after operation. Hot surfaces should not be touched:
danger of burns.
Do not spray
This symbol located on the device indicates that it is prohibited to spray the
device.
Observe instructions in manual
This symbol located on the device indicates that instructions in the operating
manual must be observed when installing and using the device.
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Contents
1|
About the Manual - - - - - - - - - - - - - - - - - - - - 4
2|
Warnings & Precautions- - - - - - - - - - - - - - - - - 4
3|
Technical Information - - - - - - - - - - - - - - - - - - 7
4 | Installation - - - - - - - - - - - - - - - - - - - - - - - - - 8
4-1
Fixings - - - - - - - - - - - - - - - - - - - - - - - - 8
4-2
Wall mounting instructions - - - - - - - - - - - 8
5 | Control Dial - - - - - - - - - - - - - - - - - - - - - - - - 11
5-1
Power switch - - - - - - - - - - - - - - - - - - - - 11
5-2
Display- - - - - - - - - - - - - - - - - - - - - - - - 11
5-3
Standby mode - - - - - - - - - - - - - - - - - - - 12
5-4
Heating modes- - - - - - - - - - - - - - - - - - - 12
5-5
Settings - - - - - - - - - - - - - - - - - - - - - - - 15
5-6
Child lock - - - - - - - - - - - - - - - - - - - - - - 17
5-7
Reset to defaults- - - - - - - - - - - - - - - - - - 17
6 | Connecting to WiFi - - - - - - - - - - - - - - - - - - - - 18
7|
6-1
Downloading the app - - - - - - - - - - - - - - 18
6-2
Connecting to the app - - - - - - - - - - - - - - 18
Using the App - - - - - - - - - - - - - - - - - - - - - - - 21
7-1
Home overview - - - - - - - - - - - - - - - - - - 21
7-2
Control interface - - - - - - - - - - - - - - - - - 21
7-3
Choose mode - - - - - - - - - - - - - - - - - - - 22
7-4
Device settings- - - - - - - - - - - - - - - - - - - 23
7-5
Voice integration - - - - - - - - - - - - - - - - - 23
8 | Troubleshooting - - - - - - - - - - - - - - - - - - - - - 25
9 | Warranty - - - - - - - - - - - - - - - - - - - - - - - - - - 26
10 | ErP Ecodesign Information - - - - - - - - - - - - - - - 27
11 | Disposal - - - - - - - - - - - - - - - - - - - - - - - - - - 29
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1 | About the Manual
This manual describes the Ecostrad iQ Ceramic Electric Radiator and details how to
install and use the product. It is important to thoroughly review this manual before
using the product. The declaration of conformity is issued under the sole responsibility
of the manufacturer.
For technical advice or help concerning the Ecostrad iQ Ceramic Electric Radiator,
contact the retail establishment or distributor from which the product was purchased.
2 | Warnings & Precautions
Read this manual carefully before using or installing the radiator. Always store the
manual in the immediate vicinity of the radiator or its site of use.
Read all safety warnings and all instructions.
Failure to follow the warnings and instructions may result in electric shock, fire,
serious injury, or all of the above. Save all warnings and instructions for future
reference.
Warning
This appliance can be used by children aged from 8 years and above and
persons with reduced physical, sensory or mental capabilities or lack of
experience and knowledge if they have been given supervision or
instruction concerning the use of the appliance in a safe way and
understand the hazards involved. Children shall not play with the
appliance. Cleaning and user maintenance shall not be made by children
without supervision.
Warning
Children of less than 3 years should be kept away unless continuously
supervised. Children aged from 3 years and less than 8 years shall only
switch on/off the appliance provided that it has been placed or installed in
its intended normal operating position and they have been given
supervision or instruction concerning use of the appliance in a safe way and
understand the hazards involved. Children aged from 3 years and less than
8 years shall not plug in, regulate, or clean the appliance, or perform
maintenance.
Warning
In order to avoid a hazard due to inadvertent re-setting of the thermal
cut-out, this appliance must not be supplied through an external switching
device, such as a timer, or connected to a circuit that is regularly switched
on and off by the utility.
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Warning
In order to avoid overheating, do not cover the radiator.
Warning
Some parts of this product can become very hot and cause burns.
Do not touch the surface when in operation. Do not install close to
curtains or other combustible materials. Particular attention should be
given where children and vulnerable adults are present.
Warning
Do not use the device in enclosed spaces if persons are present who cannot
leave the room independently and are not under constant supervision.
•
Keep the power cable away from all hot parts of the appliance.
•
Do not use the device if you detect damage to the mains plug or power cable. If
the supply cord is damaged, it must be replaced by the manufacturer, its service
agent or similarly qualified persons to avoid a hazard.
•
All repairs and servicing must be carried out by a qualified person. To avoid
danger any repairs must be completed by the manufacturer, a service agent of
the manufacturer or a similarly qualified person.
•
Make sure that the voltage indicated on the rating plate for this appliance
corresponds to your power outlet.
•
The device must not be located immediately below an electrical socket outlet.
•
Do not use this device in the immediate surroundings of a bath, shower,
swimming pool or any other water container. Risk of electric shock.
•
Do not use the device with wet or damp hands.
•
No part of the appliance should be submersed in any type of liquid.
•
Cleaning should be carried out using a damp cloth only. No abrasive chemicals
or materials should be used.
•
Never insert fingers or other objects or body parts into the device. Risk of electric
shock or injury.
•
Do not use any accessories with this device. Use of accessories may cause
damage or danger.
•
Keep the device at a minimum distance of one metre from curtains and other
flammable materials.
•
The device must only be installed in an upright and fixed position in accordance
with national installation rules.
•
The device is for indoor use only.
•
Do not use the radiator with a programmer, timer, separate remote control
system or any other device that switches the heater on automatically, since a fire
risk exists if the heater is covered or positioned incorrectly.
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•
Make sure the minimum safety distances from walls and objects stated in
the installation instructions are observed at all times. This is very important
to prevent damage to walls, furniture and soft furnishings and to prevent
the product overheating.
•
Do not use the device in rooms where contact with flammable or potentially
explosive materials like dust, gas or vapour cannot be avoided.
•
Do not use in rooms or environments that have a corrosive atmosphere.
•
Do not operate the device when wet. If the device gets wet during cleaning, allow
it to dry out before using.
•
Do not expose the device to water jets.
•
Do not transport the device during operation.
•
Do not sit on the device.
•
Do not overload the socket used to power the device.
•
Before carrying out maintenance, care or repair work on the device, ensure the
device is unplugged. Do not use the cable to tug the plug from the socket. Hold
the plug by its housing and pull.
•
Switch the device off and disconnect the power cable from the mains socket
when the device is not in use.
•
Allow the device to cool down before touching or transporting the device, or
attempting maintenance work.
•
The device must be placed where the switches and controllers cannot be touched
by a person in a bathtub or shower.
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3 | Technical Information
Table 1 | Specifications
Heating Element
Ceramic core
Voltage
220-240V AC / 50Hz
Wattage
500W, 1000W, 1500W, 1800W 2000W
Set Temperature Range
7–30 °C
Set Temperature Resolution
0.5 °C
IP Rating
IPX0
Appliance class
Class II
Power cable length
1.5m
Motion Sensor (5.8G band)
Operation Frequency
Max RF power transmitted
5725-5875MHz
5.28 dBm (3.37W) < 13.98 dBm (25mW)
WiFi frequency (2.4G band)
Operation frequency
Max RF power transmitted
2400-2483.5MHz
17.21 dBm (52.6mW) < 20 dBm (100mW)
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4 | Installation
4-1 | Fixings
Before beginning installation, check that all fixings are supplied as shown in Figure 1.
The radiator should only be wall mounted with the manufacturer’s fixings.
Figure 1 | Supplied Fixings
4-2 | Wall mounting instructions
Warning – Before switching on the appliance make sure that the radiator
is correctly fixed and is secure to the wall.
1. Choose the mounting position, respecting the minimum distances from
surrounding walls, ceilings or fixed objects shown in Figure 2 below: at
least 20cm from the top, 20cm from the sides, 10cm from the floor, and
60cm from the front. Mounting closer than recommended can cause overheating
of the device and damage to surrounding objects and surfaces.
Figure 2 | Minimum distances from radiator to other objects
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2. Using the template, mark the locations of the 5 drill holes required for your
product size. Fit the wall plugs into the holes and use the wall mounting screws to
fix the brackets in place as per Figure 3 and Table 2 below.
Figure 3 | Bracket positions on the radiator and wall
Table 2 | Drill hole distances by product size
Model
Distance
500W
1000W
1500W
1800W
2000W
L1 (mm)
100
200
300
400
400
L2 (mm)
423
423
423
423
423
L3 (mm)
100
100
200
200
200
3. Lift up the unit and slide the struts of the upper brackets into the grooves. Then
lower the unit so it locks into the lower bracket, as shown in Figure 4.
Figure 4 | Mounting radiator on wall
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4. Secure the unit on the upper brackets by feeding the locking screws into the
brackets as in Figure 5.
Figure 5 | Secure unit with locking screws
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5 | Control Dial
5-1 | Power switch
Before first use, the radiator must be switched on at
the mechanical switch at the back of the unit.
This switch must be left in the ON position if you want
the radiator to remember its set times and programs.
Memory Function
In the event of power failure or disconnection, settings
will be saved for approximately 2 hours. If power is
restored in that time, the radiator will continue to work
as per previous settings. If power is restored after 2
hours, weekly programming, time and working mode
will need resetting.
5-2 | Display
The touchscreen control panel includes a backlit LCD display. The backlight switches
on when the panel is in use and times out after a minute not in use.
Figure 6 shows the control screen and position of icons. The meanings of icons are
explained in Table 3.
Figure 6 | Control dial display
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Table 3 | Icons and their meanings
Symbol
Steady
Flashing
Comfort
Eco
Anti-freeze
Timer
Sensor Mode
(no presence detected)
Sensor Mode
(presence detected)
Pilot wire mode
Connected to WiFi
WiFi function enabled, no
connection to app
Device is heating
Open window detected
Keypad Locked
5-3 | Standby mode
When the radiator first switches on it appears in standby mode, where the time is
displayed and the radiator will not heat. You can use the
button to switch between
standby and the heating modes. When the radiator first turns on, the time will appear
as 00:00. You can set the correct time in timer mode, see section 5-4-4.
5-4 | Heating modes
Tap the
button to switch the radiator on. Tap
to switch between modes. The
icon on the display will change accordingly, browsing through: Comfort , Eco ,
Anti-Freeze , Timer , Sensor
and Pilot Wire
mode.
You can also switch back and forth between modes by swiping the
touchscreen.
To watch a instructional video on using the following heating modes,
scan this QR code or go to the Electric Radiators Direct Youtube
channel.
5-4-1 | Comfort mode
When the
icon (and only the
icon) displays on the screen, you are in comfort
mode. In this mode, the radiator heats to a constant set temperature. The thermostat
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measures the room temperature and switches the heating elements on and off
accordingly.
The default set temperature is 19 °C. Set temperature can be adjusted using the
and
buttons. Set temperature range is 7-30 °C.
The temperature set in comfort mode also applies to comfort intervals when they
occur in other modes, e.g. program mode and sensor mode (room occupied).
5-4-2 | Eco mode
When the
icon (and only the
icon) displays on the screen, you are in eco mode.
Just like comfort, on this mode the radiator heats to a constant set temperature.
However, eco mode is designed to be set to a lower temperature, providing a
low-heat, energy-saving alternative for when you are sleeping or out.
The default set temperature is 15.5 °C. Set temperature can be adjusted using the
and
buttons. Set temperature range is 7-30 °C.
The temperature set in eco mode also applies to eco intervals in other modes.
5-4-3 | Anti-Freeze mode
When the
icon displays on the screen, you are in anti-freeze mode. This is the
mode to use when rooms are empty for long periods – for instance, when you go on
holiday. Anti-freeze sets the radiator to come on only when temperatures drop low,
keeping the room warm enough to prevent pipes from freezing.
Anti-freeze mode is set to 7 °C. This is not adjustable.
5-4-4 | Timer mode
When the
icon displays on the screen, you are in timer mode. On this mode the
radiator will heat as per your set program. You can adjust set time and program from
this screen by holding down the
button.
Setting the Time
•
Hold down the
button until the hours begin to flash.
•
Use the
buttons to set the hour.
•
Press
•
Use the
•
Press
•
Use the
and
buttons to set the day of the week, where 1 =
Monday, 2 = Tuesday and so on.
•
Press
stage.
and
to confirm. The minutes will begin to flash.
and
buttons to set the minutes.
to confirm. The day of the week will begin to flash.
to confirm. The display will move to the program setting
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Note – at each stage of the time setting menu, the radiator will automatically jump to
the next step if nothing is adjusted in 30 seconds. Once on the program setting screen,
the timer will return to timer mode after 30 seconds without activity.
Setting the Program
The timer allows you to set a different program for every day of the week. P1 is the
schedule for Monday, P2 is the schedule for Tuesday, and so on. Each program
consists of 24 hourly slots where you can set either comfort
or eco
mode. The
radiator will heat at the temperatures you set on comfort and eco mode.
Follow the instructions above for setting the time. When P1 appears on the screen, you
are ready to start setting your program:
•
P1 and 00 will be on the screen. This means you are choosing a
mode for midnight on Monday morning.
•
Press
•
The bars at the bottom of the screen will change to reflect your
choice, and the display will advance to P101 – 1am on Monday.
•
Press
•
The screen will advance to P102 – 2am.
•
Continue pressing
and
to set comfort
and eco
modes for the rest of
the day. When you get to the end of the day, the time will begin again at 00,
midnight. You can go through the program as many times as you need to get it
right.
•
When you are happy with the program for Monday, press
Tuesday.
•
P2 and 00 will appear on the screen. This means you are choosing a mode for
midnight on Tuesday morning. You now have two options:


to choose comfort
to choose comfort
or
or
to choose eco
to choose eco
mode.
mode.
to move on to
If you want the program for Tuesday to be the same as the day before, hold
down the
button until the bars change to match.
Alternatively, repeat the steps above to choose modes for each hour.
•
Press
to confirm and move on to Wednesday.
•
Continue this process until each day of the week is set. Press
to
confirm and return to timer mode. The radiator will heat as per your
new program.
If you are struggling with the process of setting the program, scan this
QR code to watch an easy-to-follow programming video. Alternatively,
go to the Electric Radiators Direct Youtube channel.
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5-4-5 | Sensor mode
When the
icon displays on the screen, the radiator is in sensor mode. In this mode
the radiator uses the motion sensor located in the control panel to heat based on
whether the room is occupied. The icon flashes whenever the sensor detects a
presence.
When a presence is detected, the radiator heats at comfort temperature . When a
presence is no longer detected, the radiator will wait for a set interval of time before
stepping down the temperature. This interval is 15, 30, 45 or 60 minutes and can be
adjusted in the settings menu – see section 5-5-2.
Once the set interval with no presence detected has elapsed, e.g. 45 minutes, set
temperature will be reduced by 1 °C. If a further 45 minutes passes with no presence
detected, the set temperature reduces by a further degree. After another 45 minutes
with no presence detected the radiator switches to the eco set temperature . The
radiator holds this temperature for 24 hours. If no presence is detected in this time, the
radiator switches to anti-freeze mode .
If at any point in this cycle a presence is detected, the radiator will switch back to its
previous state. If a presence is detected in the next 15 minutes, the radiator will switch
to the next state up. This continues until the radiator resumes full comfort temperature
. This 15 minute interval cannot be adjusted; the adjustable setting affects only the
interval the radiator waits when a presence is not detected.
To adjust the comfort or eco temperatures used in sensor mode:
•
Navigate to the main comfort or eco mode screens using the
•
Adjust the temperature as described in section 5-4-1 and section 5-4-2.
•
Use the
to return to sensor mode, where the
button.
icon appears.
5-4-6 | Pilot mode
When the
icon displays on the screen, the radiator is in pilot mode. This mode
activates external control of the device via a pilot wire (not supplied). Pilot mode
enables six externally controlled modes: Comfort, Comfort-1, Comfort-2, Economic,
Anti-Frost and Power Off.
This option is tailored to the French market and is not available on the UK model.
5-5 | Settings
The settings menu allows you to enable, disable and configure all the radiator’s
supplementary functions. Temperature compensation (F0), sensor mode (F1), open
window detection (F2), WiFi function (F4) and time synchronisation (F5).
Press
to put the radiator into standby mode and hold down
seconds to enter the settings menu.
for 5
You can scan this QR code to watch an instructional video on using the
advanced settings, or go the Electric Radiators Direct Youtube channel.
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5-5-1 | Temperature compensation (F0)
The temperature compensation setting allows users to adjust for any discrepancy
between the average room temperature and the temperature sensed by the
thermostat. For instance, if the temperature in the room is 18 °C, but the radiator is
sensing 16 °C, a compensation factor of +2 °C will offset the difference.
The accuracy of the radiator’s temperature reading can be affected if the unit is
mounted such that the sensor is positioned in a hot or cold spot – such as hot water
pipes or a draughty doorway. The sensor is at the bottom right of the unit.
•
Press
to put the radiator into standby mode and hold down
to enter the settings menu.
for 5 seconds
•
F0 will appear on the screen, followed by the current set temperature
compensation. Default is 0 °C.
•
Use the
and
keys to adjust. Temperature compensation can be adjusted
from -5 to 5 °C in steps of 1 °C.
•
Press
to confirm and move onto the next setting.
5-5-2 | Sensor mode (F1)
This setting controls how long the radiator will wait, when a presence is no longer
detected in sensor mode, before dropping to a more energy-efficient mode.
•
Press
to put the radiator into standby mode and hold down
to enter the settings menu.
•
Press
to skip through the settings until F1 appears on the screen, followed by
the current sensor time interval. The default is 15 minutes.
•
Use the
•
Press
and
for 5 seconds
keys to choose 15, 30, 45 or 60 minutes.
to confirm and move onto the next setting.
5-5-3 | Open window detection (F2)
Open window detection is an energy-saving feature designed to cut power to the unit
if a window is opened. If the radiator detects a sudden drop in temperature (2 °C or
more within 5 minutes), the
icon will appear and the radiator will switch to
anti-freeze temperature
to prevent energy wastage as heat escapes through the
window. The F2 setting controls how long the radiator waits before switching back to
the full set temperature. Open window detection is disabled by default.
•
Press
to put the radiator into standby mode and hold down
to enter the settings menu.
•
Press
to skip through the settings until F2 appears on the screen, followed by
the current setting. Default is “0” – disabled.
•
Use the
and
keys to adjust. Choose 60 or 90 to enable the feature and set
the number of minutes, or choose “0” to disable detection. Press
to confirm.
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for 5 seconds
16
5-5-4 | WiFi function (F4)
This setting allows you to enable or disable the radiator’s connection to WiFi.
Disabling the connection is temporary: if you have already added the radiator to your
app account, disabling the connection will not remove it. You will be able to control
via the app as soon as you re-enable the connection.
•
Press
to put the radiator into standby mode and hold down
to enter the settings menu.
•
Press
to skip through the settings until F4 appears on the screen, followed by
the current setting. Default is “oF” – disabled.
•
Use the
•
Press
and
for 5 seconds
keys to adjust. Select “oN” to enable and “oF” to disable.
to confirm and move onto the next setting.
5-5-5 | Time synchronisation (F5)
This setting controls whether the time set on the radiator automatically synchronises
with the time on the app when the unit is controlled via WiFi.
•
Press
to put the radiator into standby mode and hold down
to enter the settings menu.
•
Press
to skip through the settings until F5 appears on the screen, followed by
the current setting.
•
Use the
•
Press
and
for 5 seconds
keys to adjust. Select “oN” to enable and “oF” to disable.
to confirm and move onto the next setting.
5-6 | Child lock
Press
and
hold the and keys for 5 seconds to lock the display. The
icon will
appear and all keys will be locked except the standby button . Press and hold the
and
keys for 5 seconds to unlock and the
icon will disappear.
5-7 | Reset to defaults
Press
to put the radiator in standby mode. Press and
to restore the device to default settings.
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hold the key for 15 seconds
17
6 | Connecting to WiFi
6-1 | Downloading the app
The Ecostrad iQ Ceramic Electric Radiator is designed to work with the
Smart Life app.
Scan the code below to go to the app. Press install and follow the app's
instructions to create an account.
NOTE — The Smart Life app is a constantly evolving third party system.
This guide was correct at time of printing but may differ slightly from
future versions. The app is designed to work on Android or iOS but older
software versions may affect app presentation and performance.
6-2 | Connecting to the app
1. Ensure WiFi control is enabled in the radiator settings. If the
icon is flashing,
WiFi connection is enabled and you can move onto step 2. If the
icon is not
flashing, go to section 5-5-4 and follow the instructions to enable.
2. To put the radiator in pairing mode, press
to enter standby
mode and hold down
until the screen switches to the
connection screen. This begins a 180 second count down, giving
you 3 minutes to make the connection on the app.
3. On the home page of the app, press + or add device.
Figure 7 | Adding device on Smart Life app
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4. The app should start scanning, as shown by the icon at the top of the screen (see
Figure 7). If this icon and text does not show, press
corner.
in the top right-hand
5. The app will demonstrate that it has found the radiator (see Figure 8). Press “Add”,
then tap the
icon.
Figure 8 | Finding device on Smart Life app
6. The app may ask you to choose your WiFi network and enter the password. Press
"Next".
7. The radiator will begin connecting. When it is successfully added, it will appear on
the app as in Figure 9. Press
return to the home screen.
to change the name of the radiator or “Done” to
Figure 9 | Finishing connection process
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WiFi Connection — Troubleshooting
If the radiator does not connect on the first attempt:
•
Make sure both the radiator and your smart device are in range of your router.
•
Make sure you complete the connection process in 3 minutes. If the 180 seconds
has reached the end of its count, begin the process again.
•
Ensure your router has a strong internet connection.
•
Ensure WiFi is enabled on the radiator.
•
Ensure WiFi and Bluetooth are enabled on your smart device.
•
Make sure the app has registered successfully.
•
Make sure your smart device is connected to the same WiFi network as that to
which you are attempting to connect your radiator.
•
Ensure you are connected to a 2.4G WiFi band. See instructions within the app if
you are currently connected to a 5G band.
•
Check any local restrictions on your WiFi. WiFi networks in public places such as
hotels and airports may require extra identification steps.
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7 | Using the App
NOTE – The Smart Life app is a constantly evolving third party system. The guide
below was correct at time of printing but may differ slightly from future versions.
7-1 | Home overview
You can use the Smart Life app to control multiple devices.
All devices are displayed on the home screen with their
status.
Possible statuses:
•
Online — Heater will respond to app commands.
•
Offline — Device is turned off at wall or power switch.
It cannot be controlled by the app.
7-2 | Control interface
Tap the heater listing to go to the control interface, which is demonstrated in Figure
10 below.
Here you can turn the radiator off and on, adjust set temperatures, choose mode and
access weekly programmer and device settings.
Device name
Set temperature
Room temperature
Adjust set
temperature
Choose mode
Set program
Power ON/OFF
Settings
Figure 10 | Control interface on Smart Life app
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7-3 | Choose mode
Tap the mode icon on the control interface to choose
mode.The four options correspond to the five modes
on the control panel.
7-3-1 | Comfort & eco mode
In comfort and eco mode, simply use the sliding dial or the – and + keys to adjust the
set temperature.
7-3-2 | Anti-Freeze mode
In anti-freeze mode, the set temperature is not adjustable. Consequently, the - and +
keys are not visible. Set temperature and room temperature will appear on the
screen.
7-3-3 | Sensor mode
The set temperatures for sensor mode cannot be adjusted from the sensor mode
screen.
•
Tap
to open the mode selection menu.
•
Select comfort or eco, depending on which temperature you want to adjust.
•
Choose a set temperature with the sliding dial or the - and + keys.
•
Tap the mode icon and return to sensor mode.
7-3-4 | Setting the program
Tap the program data
to configure a program.
icon on the control interface
A program consists of 24 hourly intervals for each day,
which you can set to Comfort or Eco temperature.
Tap the interval to choose Comfort (yellow bar) or Eco
(green bar). You can drag the start and end times of
each mode block to make setting your program quick
and easy.
NOTE – your set program will only run in program
mode.
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7-4 | Device settings
Tap the
icon to view and adjust the
radiator’s settings. These correspond to the
settings available through the control panel.
Tap the
icon for settings that relate to the
radiator’s listing on the app, including its
name, any automations it is included in, and
the quality of its network connection.
Note – the limit function that appears in the
settings menu is not available with this model.
7-5 | Voice integration
The Smart Life app is compatible with both Amazon Alexa and Google Home.
To connect Alexa with Smart Life, download the Smart Life skill onto your Alexa app.
To connect Google Home with Smart Life, go to “Set up a device” in the Google Home
app. Tap “Works with Google” and select Smart Life from the list.
Depending on your device, your voice control app may discover your heaters
automatically, or you may need to prompt it to do so. You can find quick guides for
both Google Home and Alexa in the Smart Life app's FAQ section.
Make sure you give the heater a name that’s easy for you to say and for your voice
interface to understand. You can change the radiator’s name in the Smart Life app.
Note – the wording of some commands will differ depending on which voice
command system you use. See Table 4 below for a full list:
Table 4 | Voice commands for the iQ Ceramic
Command
Action
•
•
Turn on <device name>
Switch on <device name>
Switches the
radiator On.
•
•
Turn off <device name>
Switch off <device name>
Switches the
radiator Off.
Alexa
• Set <device name> to heat
Google Home
• Set <device name> to hot
Switches to
Comfort mode.
Set <device name> to eco
Switches to Eco
mode.
Alexa
• Set <device name> to cool
Google Home
• Set <device name> to cold
Switches to Frost
mode.
•
•
Set <device name> to auto
Ecostrad_iQ_Ceramic_V1.7_20062023
Notes
Switches to
Timer mode.
23
Table 4 | Voice commands for the iQ Ceramic
Command
Action
Notes
• Set <device name> to
<temperature> degrees
In Comfort
mode, this
changes the set
Comfort
temperature. In
Timer mode, this
changes the set
temperature of
whatever mode
is currently
running.
Choose value
from 7 to 30.
This
command
only has an
effect in
Comfort or
Timer mode.
• Increase <device name>
temperature
• Decrease <device name>
temperature
• Make <device name>
warmer
• Make <device name> cooler
• Raise <device name>
temperature
• Lower <device name>
temperature
Increases or
decreases the
set temperature
by
1 °C, as above.
This
command
only has an
effect in
Comfort or
Timer mode.
• Increase <device name> <x>
degrees
• Decrease <device name>
<x> degrees
• Raise <device name> <x>
degrees
• Lower <device name> <x>
degrees
Increases or
decreases the
set temperature
by a number of
degrees.
This
command
only has an
effect in
Comfort or
Timer mode.
Room
°C
Alexa
• What’s the <device name>
temperature?
Google Home
• What temperature is the
<device name>?
Reports the
current room
temperature
sensed by the
radiator.
Set
°C
• What temperature is the
<device name> set to?
Reports the set
temperature of
the radiator.
°C
°C
<x>
°C
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8 | Troubleshooting
Issue
Explanation
Solution
Error code 1 “Er1”
This signifies that the
thermostat sensor has
become disconnected.
Contact the seller to
arrange repair or
replacement.
Error code 2 “Er2”
This signifies that the
safety cut-out sensor has
become disconnected.
Contact the seller to
arrange repair or
replacement.
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9 | Warranty
The Ecostrad iQ Ceramic Electric Radiator carries a 10-year guarantee on the body,
a 3-year guarantee on paintwork and a 2-year guarantee on electrical components.
What does the warranty cover?
Within the stated period, starting from the date the customer receives their unit,
Ecostrad guarantee to repair or replace the unit where a fault is due to defects in
materials or manufacturing.
What does the warranty NOT cover?
The warranty does not cover any defect arising from damage, negligence, usage
outside the product’s intended purpose or fair wear and tear. The warranty is only
valid when the unit has been used at the specified supply voltage, and in accordance
with all conditions specified in this manual. The warranty will be void if the heater has
been covered, tampered with or opened in any way, or if the ratings label has been
removed.
The warranty does not cover failures and faults due to force majeure, accidental
damage, mishandling, external impact, chemical agents or atmospheric phenomena,
incorrect use of the device, the purchaser’s faulty electrical installations, transporting
the device or problems caused by the device being handled by persons not
authorised by Ecostrad. If the unit has been hardwired, an invoice may be required
to confirm the work was carried out by a qualified professional. Ecostrad cannot
accept responsibility for damage, loss or injury caused by incorrect installation,
maintenance, cleaning or covering the device.
How to Claim
The warranty is a contract with the original purchaser and does not transfer if the unit
is re-sold, gifted or inherited. Proof of purchase, including order number and order
confirmation or invoice, will be required if a claim is made.
The warranty covers only the model of heater shown on the purchase invoice. The
warranty covers the repair or replacement of the defective product only and Ecostrad
shall have no liability for installation costs or consequential losses however incurred.
The unit is sold as a DIY product; whilst hardwiring is permitted within the terms of the
warranty – provided evidence can be produced that the work was performed by a
qualified installer – no compensations will be offered for the installer’s costs in the
event of a claim.
Claims must be made with the establishment where the device was purchased. This
warranty does not affect the customer’s consumer rights.
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10 | ErP Ecodesign Information
Table 5 | Output guidelines
Model
500W
1000W
1500W
1800W
2000W
Nominal heat
output
(Pnom /kW)
0.5
1.0
1.5
1.8
2.0
Minimum heat
output (indicative)
(Pmin /kW)
0.5
1.0
1.5
1.8
2.0
Maximum
continuous heat
output
(Pmax.c /kW)
0.5
1.0
1.5
1.8
2.0
Heat output
Auxiliary electricity consumption
At nominal heat
output
(elmax /kW)
N/A
N/A
N/A
N/A
N/A
At minimal heat
output (elmin /kW)
N/A
N/A
N/A
N/A
N/A
In standby mode
(elsb /kW)
0.00106
0.00106
0.00106
0.00106
0.00106
Table 6 | Information requirements for electrical space heaters
Item
Unit
Type of heat input, for electric storage local space heaters only (select one)
manual heat charge control, with integrated thermostat
N/A
manual heat charge control with room and/or outdoor temperature
feedback
N/A
electronic heat charge control with room and/or outdoor
temperature feedback
N/A
fan assisted heat output
N/A
Type of heat output/room temperature control (select one)
single stage heat output and no room temperature control
[no]
Two or more manual stages, no room temperature control
[no]
with mechanic thermostat room temperature control
[no]
with electronic room temperature control
[no]
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Table 6 | Information requirements for electrical space heaters
Item
Unit
electronic room temperature control plus day timer
[no]
electronic room temperature control plus week timer
[yes]
Other control options (multiple selections possible)
room temperature control, with presence detection
[yes]
room temperature control, with open window detection
[yes]
with distance control option
[yes]
with adaptive start control
[no]
with working time limitation
[no]
with black bulb sensor
[no]
For queries, contact:
In the UK
In ROI
Ecostrad Ltd.
Firecrest House
Lingerfield Business Park
Market Flat Lane
Knaresborough
North Yorkshire
HG5 9JA
Ignition Heatco Ireland Limited
Unit 282
Block G
Blanchardstown Corporate Park 2
Dublin
Republic of Ireland
D15 R65X
https://ecostrad.com/
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11 | Disposal
In accordance with WEEE Directive 2012/19/EU, the icon with the
crossed-out waste bin on electrical or electronic equipment
stipulates that this equipment must not be disposed of with
household waste at the end of its life. You will find collection points
for free return of waste electrical and electronic equipment in your
vicinity. The addresses can be obtained from your local authority.
The separate collection of waste electrical and electronic
equipment enables the re-use, recycling and other forms of
recovery of waste equipment, and prevents any negative effects
for the environment or human health caused by the disposal of
hazardous substances potentially contained in the equipment.
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