BroadSoft Partner Configuration Guide

BroadSoft Partner Configuration Guide
Mitel SIP Phones
June 2007
Document Version 2.0
350 Legget Drive
P.O. Box 13089
Kanata, Ontario, Canada K2K 2W7
Phone: 613-592-2122
FAX: 613-592-4784
WWW.MITEL.COM
MITEL SIP PHONES
BroadWorks® Guide
Copyright Notice
Mitel® and NavigatorTM are registered trademarks of Mitel Networks Corporation.
Trademarks
BroadWorks® and BroadWorks Assistant™ are trademarks of BroadSoft, Inc.
Microsoft, MSN, Windows, and the Windows logo are registered trademarks of Microsoft
Corporation. Other product names mentioned in this manual may be trademarks or
registered trademarks of their respective companies and are hereby acknowledged.
This document is printed in the United States of America.
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Document Revision History
Version
Reason for Change
1.1
Introduced document for Mitel SIP Phones that use SIP Release 6.0 firmware
2.0
Updated document for SIP Release 7.0 firmware and addition of 5330 and 5340 IP Phones.
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Table of Contents
1
Overview..........................................................................................................................................6
2
BroadWorks Validation Package Support Level .......................................................................7
3
Device Capabilities and Known Interoperability Issues...........................................................8
3.1
3.2
4
Configuration................................................................................................................................11
4.1
4.2
4.3
5
Capabilities....................................................................................................................................8
Interoperability Issues................................................................................................................ 10
System Level Configuration...................................................................................................... 12
Subscriber Level Configuration Parameters ............................................................................ 13
Shared Call Appearance Configuration.................................................................................... 14
4.3.1 Bob’s Phone Configuration .............................................................................................. 15
4.3.2 Joe’s Phone Configuration............................................................................................... 16
4.3.3 Bob’s Phone Configuration (using the Web Configuration Tool) ................................... 18
4.3.4 Joe’s Phone Configuration (using the Web Configuration Tool).................................... 19
Enhanced IP Phone Configuration............................................................................................22
Appendix A: Sample Mitel SIP Phone Configuration Files............................................................23
References.............................................................................................................................................31
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Table of Figures
Figure 1 Shared Call Appearance Configuration.................................................................................... 14
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1
Overview
This document describes the configuration procedures required for the following Mitel SIP
Phones to make full use of the capabilities of BroadWorks:
•
Mitel 5212/5224 IP Phone
•
Mitel 5215/5220 IP Phone
•
Mitel 5235 IP Phone
•
Mitel Navigator IP Phone
•
Mitel 5330/5340 IP Phone
Mitel SIP Phones are one of the many access devices that interoperate with BroadWorks.
Mitel SIP Phones use the Session Initiation Protocol (SIP) to communicate with
BroadWorks for call control. They also translate voice to audio packets for transmission
across a packet network.
This guide describes the specific configuration items that are important for use with
BroadWorks. It does not describe the purpose and use of all configuration items on Mitel
SIP Phones. For those details, see the SIP User and Administrator Guide supplied by
Mitel for each phone model.
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2
BroadWorks Validation Package Support Level
Devices are validated according to BroadWorks Validation Packages. Each package
validates a subset of features or items. This section describes the device’s support level
for a BroadWorks Validation Package as well as the features or items in the package that
are not supported. Packages not applicable to the device are marked “Not applicable” in
the Items Not Supported column. For specific issues, see section 3.2 Interoperability
Issues. For a complete list of items validated per package, see Appendix B: BroadWorks
Validation Package Test Items.
BroadWorks Package
Support Level
Basic Call
Full
BroadWorks Enhanced Services
Full
DUT Enhanced Services
Full
Redundancy
Partial
Session Border Controller Interface
Full
Enhanced Shared Call Appearance
Full
TCP
Full
Video
None
Items Not Supported
Registration Failover
Call Setup Failover
Mid-Call Failover
Not applicable
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3
Device Capabilities and Known Interoperability Issues
This section describes the features supported by the Mitel SIP Phones as well as
BroadWorks interoperability issues and impact. The following table describes capabilities.
Verified Revisions shows the results of partner (vendor) testing of a specific BroadWorks
version with a specific partner’s device under test (DUT) version.
Compatible Revisions indicates the maintenance versions that should interface properly
with BroadWorks.
3.1
Capabilities
Device Type
SIP Phone
Lines and Appearances
5212: 12 lines. One appearance per line.
5215: 7 lines. One appearance per line.
5220: 14 lines. One appearance per line.
5224 : 24 lines. One appearance per line.
5235: 24 lines. One appearance per line.
Navigator: 24 lines. One appearance per line.
5330: 24 lines. One appearance per line.
5340: 48 lines. One appearance per line.
Note: A minimum of two lines are reserved as Prime
Lines.
Speaker/Power/Bridge
Yes
Verified Revisions
BroadWorks Release 13.0
Mitel SIP Firmware Releases 6.0 and 7.0
Compatible Revisions
BroadWorks Release 12.0 and higher
Mitel Any maintenance version of Release 6.0 or 7.0.
DNS Lookup Types Supported
A, SRV, NAPTR
(A, SRV, NAPTR)
Redundancy Enabled
No
Outbound Proxy Configurable
Yes
Codecs
G.711 alaw/ulaw and G.729
RFC 2833 DTMF
Yes
T.38 Fax
No
Services
Administrative/User Privileges
Advisory Message
Alphanumeric Entry
Attended Call Transfer
Auto Answer
Automatic Daylight Savings Adjustment
Beep on Hold
Busy Lamp Field BLF (Broadsoft Broadworks)
Call Alternate
Call Diversion
Call Duration Timer
Call Filtering/Call Reject
Call Forking (Server)
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Call Forwarding
Call Hold
Call Hold Ring Back (reminder)
Call Logs (Received, Made, Missed)
Call Progress Tone
Call Reject to voicemail
Call Waiting
Call Waiting Indicator
Caller ID
Click to Call
Conference Call, 3-way
CSTA Call Control
Dial by IP address
Dial by Phone Number
Dial by SIP URL
Dial by SIP URL & parameter
Dial from Calling Lists
Dial from Programmable Key (Max Speed Dial)
Dial Tone
Dialing Plan (Automatic Route Selection)
Distinctive Ring
Do Not Disturb (DND)
DTMF in-band mixing
DTMF RTP Payload
Early Media Stream
Emergency Services E911
Hot Line Support (Automatic Ring-down)
Incoming Call Indication
Languages
Last Number Redial
LCD Brightness & Contrast Control
Local Tone Plans
Max Lines
Message Waiting Indicator
Message Waiting Stutter Tone
Multiple Calls
Multiple Users
Mute/Mic
On Hook Dialing
Password Setting
Personal Directory (PhoneBook)
Q.23 DTMF
Redundant DNS
Redundant SIP Proxy Support (DNS SRV)
Response Message Display
Ring Pitch Control
Ring Volume Control
Shared Call Appearances (Broadsoft-Broadworks)
SNMP
Time & Date (SNTP or Manual)
Touch Screen, disable for cleaning
Transfer, on hook
Unattended (Blind) Call Transfer
Use Last 18x Message Received
Voice Encryption
Voice Mail Indicator (MWI)
Volume Control
Shared Call Appearance
Yes
Enhanced IP Phone Configuration
Yes
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3.2
Interoperability Issues
This section lists the known interoperability issues between BroadWorks and partner
release(s). For more information on issues related to the particular software release, see
the partner release notes.
Partner Releases
All BroadWorks Releases
6.0
7.0
Issue Title and Description
No interoperability issues found.
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4
Configuration
A Mitel SIP phone can be configured with a configuration file using the Trivial File Transfer
Protocol (TFTP) or Hypertext Transfer Protocol (HTTP) or through its embedded web
server. The following examples describe how to set the parameters using a configuration
file. This configuration description assumes the Mitel SIP phones will use the Dynamic
Host Configuration Protocol (DHCP) to obtain an IP address, TFTP server, and other
network settings. Mitel SIP phones should be configured to load the configuration file
each time they reset or re-synchronize. For detailed information on automated
provisioning, see the SIP User and Administrator Guide for each phone.
The capabilities of Mitel SIP phones have been verified for use with BroadWorks based on
the settings described in the following table. For more information on the meaning,
purpose, and applicability of the individual configuration items, see the SIP User and
Administrator Guide for each phone.
Configuration Files
Files Provided by Partner
Level
Description
SIP_Phones_07.00.00.08.zip
System
Contains the device firmware load for
5212, 5215, 5220, 5224, 5235, and
Navigator SIP Phones.
SIP_5330_40_01.01.01.09.zip
Contains the device firmware load for
5330 and 5340 SIP Phones.
MN_Generic.cfg
System
Contains configurable parameters that
apply to all devices in a given
deployment.
MN_User.cfg
System or
Subscriber
Contains configurable parameters that
apply to an individual user in a
deployment.
MN_XXXXXXXXXXXX.cfg
Subscriber
Contains configurable parameters that
apply to an individual device in a
deployment.
(X's represent MAC address of specific
phone)
Using the Web Configuration Tool
The Web Configuration Tool allows you to configure, personalize, and change settings for
the SIP-supported Mitel phones.
Using a web browser, you can access the Web Configuration Tool from any computer
connected to the Internet. Supporting web browsers include
•
Netscape Navigator 4.8 or later.
•
Internet Explorer 4 or later.
•
Any equivalent browser.
You can also use the Web Configuration Tool to make calls.
To log in to the Web Configuration Tool follow the instructions in the SIP User and
Administrator Guide for your phone.
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4.1
System Level Configuration
This section describes system-wide configuration items that are generally required for
each Mitel SIP phone to work with BroadWorks. Subscriber-specific settings are
described in the next section.
Configuration File
Step
Command
Purpose
System Configuration File MN_Generic.cfg
Step 1
Set SIP Proxy/Domain.
In the <user_list> parameter, set ProxySvr
field (ProxySvr="as.broadworks.net")
Set the Mitel SIP phone's SIP
server to the Fully Qualified
Domain Name (FQDN) for the
BroadWorks Application Server
cluster.
The domain must match the
domain configured for the
BroadWorks subscriber’s
line/port domain.
Step 2
Set Outbound Proxy.
In the <user_list> parameter, set the OutSvr
field (OutSvr="alg.broadworks.net")
Set the outbound proxy to the
session border controller (SBC)
if one is deployed between the
Mitel SIP Phone and
BroadWorks.
If there are redundant SBCs, set
it to the FQDN for the SBC
cluster.
Web Configuration Tool
Step
Command
Purpose
Using the Web Configuration Tool:
Step 1
Set SIP Proxy/Domain.
1. On the Web Configuration Tool home
page, click User List Config.
2. In the SIP Proxy server field, enter
as.broadworks.net
3. Proceed to Step 2.
Step 2
Set Outbound Proxy.
1. Still on the User List Config page, in the
Outbound Server field, enter
alg.broadworks.net.
2. Click Apply.
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Set the Mitel SIP phone's SIP
server to the Fully Qualified
Domain Name (FQDN) for the
BroadWorks Application Server
cluster.
The domain must match the
domain configured for the
BroadWorks subscriber’s
line/port domain.
Set the outbound proxy to the
session border controller (SBC)
if one is deployed between the
Mitel SIP Phone and
BroadWorks.
If there are redundant SBCs, set
it to the FQDN for the SBC
cluster.
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4.2
Subscriber Level Configuration Parameters
This section identifies the device-specific parameters, including registration and
authentication. These settings must be unique across devices in order to be matched with
the settings for a BroadWorks subscriber.
Provisioning a subscriber to register with BroadWorks allows calls to terminate to the
subscriber’s line. Registration requires that a unique address of record (AoR) is
provisioned on BroadWorks and the phone; provisioning an AoR on BroadWorks consists
of setting the line/port parameter to a unique value within the Application Server cluster.
Configuration File
Step
Command
Purpose
Subscriber parameters for the MN_XXXXXXXXXXXX.cfg
Step 1
Enable each line to be used.
In the <user_list> parameter, set the
following fields:
Enable each Mitel SIP Phone in
use.
ID="<valid User ID>" (example: ID="1234")
DispName="<display name>"
(example: DispName ="John"
Pwd="<SIP authentication password>"
(example: Pwd="welcome")
AuthName="<enter SIP authentication user
name> (example: AuthName="John")
Web Configuration Tool
Step
Command
Purpose
Subscriber parameters for the MN_XXXXXXXXXXXX.cfg
Step 1
Enable each line to be used.
1. On the Web Configuration Tool home
page, click User List Config.
Enable each Mitel SIP Phone in
use.
2. In the User Name or Extension field,
enter the unique name or extension
number assigned to this User.
3. In the User Display Name field, enter
the name to display on the User's phone.
4. In the SIP Authentication User Name
field, enter the User's SIP account from
your SIP Service Provider.
5. In the SIP Authentication Password,
enter the password supplied by your SIP
Service Provider.
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4.3
Shared Call Appearance Configuration
The Shared Call Appearance (SCA) feature allows the administrator to add multiple
locations to a given line. Any of the locations can be used to originate or receive calls.
When a call comes in to an idle line, all the provisioned locations for that line are alerted.
The first location to answer the call is connected to the originator. If the line is already
active in a call, only the active location is alerted.
A subscriber can originate calls from any of the configured locations. All other locations
are unable to originate calls until all calls are released.
It is recommended that the phone number plus an index (<phoneNumber>_<index>) is
used when provisioning the unique address of record (AoR) for each shared line. For
example: 2405551111_2. If a phone number does not exist, the MAC address plus an
index could be used (<macAddress>_<index>).
Subscriber Bob's Profile
Configuration
Subscriber Joe's Profile
Configuration
Line/Port:/AoR 2405551111_1
Auth UserID:
bobsmith
Auth Password: bobs
Line/Port:/AoR 2405552222_1
Auth UserID:
joebrown
Auth Password: joeb
Shared Call Appearance
Configuration
Joe's 2nd Line
Line/Port:/AoR
Shared Call Appearance
Configuration
Application
Server
Bob's 2nd Line
Line/Port:/AoR 2405551111_2
2405552222_2
Joe's Line
Bob's Line
Bob's Phone
Joe's Phone
Figure 1 Shared Call Appearance Configuration
Figure 1 Shared Call Appearance Configuration shows that Bob and Joe each have two
lines and that Bob shares a line with Joe and Joe shares a line with Bob. The figure also
shows the applicable Subscriber Profile and Shared Call Appearance Configuration data
for subscribers Bob and Joe.
When Bob (2405551111) is called, Bob’s first line and Joe’s second line will ring. When
Joe (2405552222) is called, Joe’s first line and Bob’s second line will ring.
The following steps show how to configure both phones for this Shared Call Appearance
configuration.
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4.3.1
Bob’s Phone Configuration
The following steps are used to configure the primary line for Bob’s phone. This line rings
when Bob is called, so it has Bob’s authentication information.
The following tables list instructions for using the configuration file (CFG). To set up Bob's
phone using the Web Configuration Tool, see Sections 4.3.3 and 4.3.4.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared”
(as opposed to “private”).
a. Set the <sip_mode> parameter to enable
SIP Enhanced Mode
(<sip_mode>1</sip_mode>).
b. In the <user_list> parameter, set the Line
field for SIP-SCA (Line="2").
Step 2
Set Register User ID and display
name.
a. In the <user_list> parameter, set the ID field
( ID="2405551111_1")
The register user ID must
correspond with the line/port
setting on BroadWorks.
b. Set the DispName field ( DispName="Bob
Smith")
Step 3
Enable SIP Authentication.
a. In the <user_list> parameter, set the
AuthName field (AuthName="bobsmith).
b. Set the Pwd field (Pwd="bobs")
If the Authentication service is
configured on BroadWorks,
these parameters must be
configured to match the
BroadWorks settings.
This line rings when Bob is
called, so it has Bob’s
authentication information.
Step 4
Configure the Primary line on Bob's
phone.
a. In the <pkDescription> parameter, select
the key lines that contain field Fea="6" and
Fea="7"
b. Set the User ID field in these lines to Bob's
ID: User ID="2405551111_1"
The following steps are used to configure the shared line for Bob’s phone. This line rings
when Joe is called, so it has Joe’s authentication information.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared”
(as opposed to “private”).
a. Set the <sip_mode> parameter to enable
SIP Enhanced Mode
<sip_mode>1</sip_mode>.
b. In the <user_list> parameter, set the Line
field for SIP-SCA (Line="2").
Step 2
Set Register User ID.
a. In the <user_list> parameter, set the ID field
(ID="2405551111_2")
The register user ID must
correspond with the line/port
setting on BroadWorks.
b. Set the DispName field (DispName="Joe
Brown")
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Step
Command
Purpose
Step 3
Enable SIP Authentication.
If the Authentication service is
configured on BroadWorks,
these parameters must be
configured to match the
BroadWorks settings.
a. In the <user_list> parameter, set the
AuthName field (AuthName="joebrown).
b. Set the Pwd field (Pwd="joeb")
This line rings when Joe is
called, so it has Joe’s
authentication information.
Step 4
Configure the shared line on Bob's
phone.
In the <pkDescription> parameter, select an
unused key line and set the following line
information:
Fea="5"
Des=" <enter desired line label - in this case,
"Joe Brown">"
User ID="2405551111_2" (Joe's shared ID)
4.3.2
Joe’s Phone Configuration
The following steps are used to configure the primary line for Joe’s phone. This line rings
when Joe is called, so it has Joe’s authentication information.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared” (as
opposed to “private”).
a. Set the <sip_mode> parameter to enable
SIP Enhanced Mode:
(<sip_mode>1</sip_mode>).
b. In the <user_list> parameter, set the Line
field for SIP-SCA ( Line="2").
Step 2
Set Register User ID.
a. In the <user_list> parameter, set the ID
field (ID="2405552222_1")
The register user ID must
correspond with the line/port
setting on BroadWorks.
b. Set the DispName field (DispName="Joe
Brown")
Step 3
Enable SIP Authentication.
a. In the <user_list> parameter, set the
AuthName field (AuthName="joebrown").
b. Set the Pwd field (Pwd="joeb")
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If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
This line rings when Joe is called,
so it has Joe’s authentication
information.
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Step
Command
Step 4
Configure the Primary line on
Joe's phone.
Purpose
a. In the <pkDescription> parameter, select
the key lines that contain field Fea="6"
and Fea="7"
b. Set the User ID field to Joe's ID:
User ID="2405552222_1"
The following steps are used to configure the shared line for Joe’s phone. This line rings
when Bob is called, so it has Bob’s authentication information.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared” (as
opposed to “private”).
a. Set the <sip_mode> parameter to enable
SIP Enhanced Mode
(<sip_mode>1</sip_mode>).
b. In the <user_list> parameter, set the Line
field for SIP-SCA ( Line="2").
Step 2
Set Register User ID.
a. In the <user_list> parameter, set the ID
field (ID="2405552222_2")
The register user ID must
correspond with the line/port
setting on BroadWorks.
b. Set the DispName field ( DispName="Bob
Smith")
Step 3
Enable SIP Authentication.
a. In the <user_list> parameter, set the
AuthName field
(AuthName="bobsmith).
b. Set the Pwd field
(Pwd="bobs")
Step 4
If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
This line rings when Bob is called,
so it has Bob’s authentication
information.
Configure the shared line on Joe's
phone.
In the <pkDescription> parameter, select an
unused key line and set the following line
information:
Fea="5"
Des=" <enter desired line label - in this case,
"Bob Smith">"
User ID="2405552222_2 (Bob's shared ID)
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4.3.3
Bob’s Phone Configuration (using the Web Configuration Tool)
The following steps are used to configure the primary line for Bob’s phone. This line rings
when Bob is called, so it has Bob’s authentication information.
The following tables list instructions for using the Web Configuration Tool. To set up Bob's
phone using the configuration file (CFG), see Sections 4.3.1 and 4.3.2.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared”
(as opposed to “private”).
Step 2
Step 3
a.
On the Web Configuration Tool home page,
click Advanced Features.
b.
In the SIP Enhanced Mode list, select On.
c.
Click Save and Reboot.
d.
On the Web Configuration Tool home page,
click User List Config.
e.
Click Add New.
f.
In the Line Type list, select SIP_SCA.
g.
Proceed to Step 2 for further entries in this
form.
Set Register User ID and display
name.
a.
Still in the Add New form of the User List
Config, in the User ID or Extension field,
enter Joe's ID [2405551111_1].
a.
In the User Display Name field, enter the
name to display on the phone. [Bob Smith]
Enable SIP Authentication.
a. Still on the User List Config page, in the
SIP Authentication User Name field, enter
Bob's authentication information [bobsmith]
b. In the SIP Authentication Password field,
enter the password supplied by your SIP
Service Provider ["bobs" in this example].
c. Click Apply.
The register user ID must
correspond with the line/port
setting on BroadWorks.
If the Authentication service is
configured on BroadWorks,
these parameters must be
configured to match the
BroadWorks settings.
This line rings when Bob is
called, so it has Bob’s
authentication information.
The following steps are used to configure the shared line for Bob’s phone. This line rings
when Joe is called, so it has Joe’s authentication information.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared”
(as opposed to “private”).
a.
On the Web Configuration Tool home page,
click Advanced Features.
b.
In the SIP Enhanced Mode list, select On.
c.
Click Save and Reboot.
d.
On the Web Configuration Tool home page,
click User List Config.
e.
Click Add New.
f.
In the Line Type list, select SIP_SCA.
g.
Proceed to Step 2 for further entries in this
form.
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Step
Command
Purpose
Step 2
Set Register User ID.
The register user ID must
correspond with the line/port
setting on BroadWorks.
Step 3
a.
Still in the Add New form of the User List
Config, in the User ID or Extension field,
enter Joe's shared ID [2405552222_2].
b.
In the User Display Name field, enter the
name to display on the phone. [Joe Brown]
Enable SIP Authentication.
a. Still on the User List Config page, in the
SIP Authentication User Name field, enter
Bob's authentication information [joebrown]
b. In the SIP Authentication Password field,
enter the password supplied by your SIP
Service Provider.
Step 4
4.3.4
If the Authentication service is
configured on BroadWorks,
these parameters must be
configured to match the
BroadWorks settings.
This line rings when Joe is
called, so it has Joe’s
authentication information.
Assign Line Key to the Shared User
a.
On the Web Configuration Tool home page,
click Key Programming.
b.
Select an unused key and click the
corresponding button.
c.
In the Feature list, select Shared Line.
d.
In the Context list, select 2405551111_2.
e.
Click Apply.
Joe’s Phone Configuration (using the Web Configuration Tool)
The following steps are used to configure the primary line for Joe’s phone. This line rings
when Joe is called, so it has Joe’s authentication information.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared” (as
opposed to “private”).
Step 2
a.
On the Web Configuration Tool home
page, click Advanced Features.
b.
In the SIP Enhanced Mode list, select On.
c.
Click Save and Reboot.
d.
On the Web Configuration Tool home
page, click User List Config.
h.
Click Add New.
i.
In the Line Type list, select SIP_SCA.
e.
Proceed to Step 2 for further entries in this
form.
Set Register User ID.
a.
Still in the Add New form of the User List
Config, in the User ID or Extension field,
enter Joe's ID [2405552222_1].
b.
In the User Display Name field, enter the
name to display on the phone. [Joe Brown]
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2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
The register user ID must
correspond with the line/port
setting on BroadWorks.
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Step
Command
Purpose
Step 3
Enable SIP Authentication.
If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
a. Still on the User List Config page, in the
SIP Authentication User Name field,
enter Joe's authentication information
[joebrown]
b. In the SIP Authentication Password
field, enter the password supplied by your
SIP Service Provider ["joeb" in this
example].
This line rings when Joe is called,
so it has Joe’s authentication
information.
c. Click Apply.
The following steps are used to configure the shared line for Joe’s phone. This line rings
when Bob is called, so it has Bob’s authentication information.
Step
Command
Purpose
Step 1
Configure line as shared.
Configure the line as “shared” (as
opposed to “private”).
Step 2
Step 3
a.
On the Web Configuration Tool home
page, click Advanced Features.
b.
In the SIP Enhanced Mode list, select
On.
c.
Click Save and Reboot.
d.
On the Web Configuration Tool home
page, click User List Config.
e.
Click Add New.
f.
In the Line Type list, select SIP_SCA.
g.
Proceed to Step 2 for further entries in this
form.
Set Register User ID.
a.
Still in the Add New form of the User List
Config, in the User ID or Extension field,
enter Bob's shared ID [2405551111_2].
b.
In the User Display Name field, enter the
name to display on the phone. [Bob Smith]
Enable SIP Authentication.
a.
Step 4
Still on the User List Config page, in the
SIP Authentication User Name field,
enter Bob's authentication information
[bobsmith].
b.
In the SIP Authentication Password
field, enter the password supplied by your
SIP Service Provider.
c.
Click Apply.
If the Authentication service is
configured on BroadWorks, these
parameters must be configured to
match the BroadWorks settings.
This line rings when Bob is called,
so it has Bob’s authentication
information.
Assign Line Key to the Shared User
a.
On the Web Configuration Tool home
page, click Key Programming.
b.
Select an unused key and click the
corresponding button.
c.
In the Feature list, select Shared Line.
d.
In the Context list, select 2405552222_2.
e.
Click Apply.
BROADSOFT PARTNER CONFIGURATION GUIDE – MITEL SIP PHONES
©
The register user ID must
correspond with the line/port
setting on BroadWorks.
2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
DOCUMENT NUMBER
PAGE 20 OF 31
MITEL SIP PHONES
Figures 2 and 3 display the configuration files for Bob's and Joe's Mitel 5224 IP phones:
Figure 2. Bob's Configuration File
Figure 3. Joe's Configuration File
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5
Enhanced IP Phone Configuration
Enhanced IP Phone Configuration is a BroadWorks feature that enables automatic
generation of device configuration files, given administrator-supplied templates.
For more information on the Enhanced IP Phone Configuration feature, see the
Broadworks Enhanced Configuration Guide in the Reference section on page 31.
For sample Mitel SIP phone system and group template files, see page 28. The group
template file is used to build the configuration files for Mitel SIP phones assigned to the
group.
To use this feature to upgrade the phone, the new binaries and Configuration files should
be placed on the TFTP or HTTP server. By default, the phones have Configuration File
Loading enabled, but the Firmware Upgrade setting must also be set to "Auto". (For more
information refer to the online help supplied with the Web Configuration Tool.)
NOTE: BroadSoft does not manage or distribute template files for use with the Enhanced IP
Phone Configuration feature. Obtain template files from Mitel or use the configuration files
obtained from Mitel for the specific SIP phone firmware release to create template files
appropriate for your installation.
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DOCUMENT NUMBER
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MITEL SIP PHONES
Appendix A: Sample Mitel SIP Phone Configuration Files
NOTE: The following samples are examples and should be used as a reference only. DO NOT CUT
AND PASTE THESE EXAMPLES TO GENERATE YOUR CONFIGURATION FILES. Use the
configuration files obtained from Mitel with the specific release to generate your configuration files.
System Default File: MN_Generic.cfg
NOTE: This is an example file and should be used for reference only.
<Parameter Model="5224">
<dhcpenable>1</dhcpenable>
<tftp_config>1</tftp_config>
<tftp_task_enable>1</tftp_task_enable>
<tftp_upgrade>1</tftp_upgrade>
<tftp>134.199.30.50</tftp>
<ipdns>134.199.30.49</ipdns>
</Parameter>
Phone-Specific Files: MN_XXXXXXXXXXXX.cfg>
MN_User.cfg
NOTE: This is an example file and should be used for reference only.
<Parameter Model="5224">
<dhcpenable>1</dhcpenable>
<tftp_config>1</tftp_config>
<pppoe_enable>0</pppoe_enable>
<tftp_task_enable>1</tftp_task_enable>
<boot_version>02.01.00.03</boot_version>
<image_version>KA.06.02.65</image_version>
<tftp_upgrade>1</tftp_upgrade>
<http_upgrade>1</http_upgrade>
<outbound_state>0</outbound_state>
<local_sip_port>5060</local_sip_port>
<tos>0</tos>
<e802_priority>-1</e802_priority>
<vlan_id>-1</vlan_id>
<host_name>MN08000F14B436</host_name>
<domain>-example.com</domain>
<addr_type>0</addr_type>
<hot_line>0</hot_line>
<hot_address>operator@example.com</hot_address>
<hot_addr_type>0</hot_addr_type>
<host_ip>135.199.77.12</host_ip>
<video_ip>135.199.77.12</video_ip>
<sntp>pool.ntp.org</sntp>
<time_zone>-5</time_zone>
<auth_method>2</auth_method>
<register_expire>7200</register_expire>
<emerg_number></emerg_number>
<emerg_ip>0.0.0.0</emerg_ip>
<emerg_port>5060</emerg_port>
<audio_codec>5</audio_codec>
<audio_pkt_size>20</audio_pkt_size>
<video_codec>0</video_codec>
<dtmf_type>0</dtmf_type>
<dtmf_payload>101</dtmf_payload>
<advisorymsg>0</advisorymsg>
<reasons>0</reasons>
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DOCUMENT NUMBER
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<other_reason></other_reason>
<do_not_disturb>0</do_not_disturb>
<noans_fwd_mode>0</noans_fwd_mode>
<try_ring_nums>10</try_ring_nums>
<noans_fwd_addr></noans_fwd_addr>
<beep_on_hold>1</beep_on_hold>
<on_hold_alert>60</on_hold_alert>
<system_mode>0</system_mode>
<pppoe_login></pppoe_login>
<pppoe_passwd>******</pppoe_passwd>
<callCountIn>0</callCountIn>
<callCountOut>0</callCountOut>
<discovery>0</discovery>
<pbIndex>0</pbIndex>
<adminId>admin</adminId>
<admin_dispname>Administrator</admin_dispname>
<admin_passwd>923e325e16617477e457f6a468a2d6df</admin_passwd>
<busy_fwd_mode>0</busy_fwd_mode>
<busy_fwd_addr></busy_fwd_addr>
<always_fwd_mode>0</always_fwd_mode>
<always_fwd_addr></always_fwd_addr>
<pcport>0</pcport>
<lanport>0</lanport>
<lcd>14</lcd>
<lcd_brightness>9</lcd_brightness>
<rdkw1></rdkw1>
<rdringtype1>0</rdringtype1>
<rdvmail1>0</rdvmail1>
<rdblock1>0</rdblock1>
<rdkw2></rdkw2>
<rdringtype2>0</rdringtype2>
<rdvmail2>0</rdvmail2>
<rdblock2>0</rdblock2>
<rdkw3></rdkw3>
<rdringtype3>0</rdringtype3>
<rdvmail3>0</rdvmail3>
<rdblock3>0</rdblock3>
<rdkw4></rdkw4>
<rdringtype4>0</rdringtype4>
<rdvmail4>0</rdvmail4>
<rdblock4>0</rdblock4>
<rdkw5></rdkw5>
<rdringtype5>0</rdringtype5>
<rdvmail5>0</rdvmail5>
<rdblock5>0</rdblock5>
<dtringtype1>0</dtringtype1>
<dtringtype2>0</dtringtype2>
<dtringtype3>0</dtringtype3>
<dtringtype4>0</dtringtype4>
<dtringtype5>0</dtringtype5>
<dtringtype6>0</dtringtype6>
<dtringtype7>0</dtringtype7>
<dtringtype8>0</dtringtype8>
<dtringtype9>0</dtringtype9>
<dtringtype10>0</dtringtype10>
<dtringtype11>0</dtringtype11>
<dtringtype12>0</dtringtype12>
<http_task_enable>1</http_task_enable>
<httpport>80</httpport>
<telnet_task_enable>1</telnet_task_enable>
<voicemail_ringnum>4</voicemail_ringnum>
<fwEnable>0</fwEnable>
<fwWanurl></fwWanurl>
<sym_udp>0</sym_udp>
<fwWanDurl>http://sipdnld.mitel.com/Remote.shtml</fwWanDurl>
<fwMode>0</fwMode>
<start_port>20000</start_port>
<end_port>20998</end_port>
<multi_user_enable>0</multi_user_enable>
<upgrade>0</upgrade>
<bksrvtm>3</bksrvtm>
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2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
DOCUMENT NUMBER
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<ntfcfg>0</ntfcfg>
<lancode>en_CA</lancode>
<tonecode>CA</tonecode>
<dsmode>1</dsmode>
<dsmonth>4</dsmonth>
<dsweek>1</dsweek>
<dsday>1</dsday>
<dsemonth>10</dsemonth>
<dseweek>5</dseweek>
<dseday>1</dseday>
<flashVer>201</flashVer>
<http_download>sipdnld.mitel.com</http_download>
<tftp>10.39.55.100</tftp>
<downloadtype>0</downloadtype>
<dialpl></dialpl>
<gtEnable>0</gtEnable>
<dtimer>4</dtimer>
<autoanswer>0</autoanswer>
<ringPitch>0</ringPitch>
<keysys_enable>0</keysys_enable>
<pbName1></pbName1>
<pbaddr1></pbaddr1>
<pbName2></pbName2>
<pbaddr2></pbaddr2>
<pbName3></pbName3>
<pbaddr3></pbaddr3>
<pbName4></pbName4>
<pbaddr4></pbaddr4>
<pbName5></pbName5>
<pbaddr5></pbaddr5>
<pbName6></pbName6>
<pbaddr6></pbaddr6>
<pbName7></pbName7>
<pbaddr7></pbaddr7>
<pbName8></pbName8>
<pbaddr8></pbaddr8>
<pbName9></pbName9>
<pbaddr9></pbaddr9>
<pbName10></pbName10>
<pbaddr10></pbaddr10>
<pbName11></pbName11>
<pbaddr11></pbaddr11>
<pbName12></pbName12>
<pbaddr12></pbaddr12>
<pbName13></pbName13>
<pbaddr13></pbaddr13>
<pbName14></pbName14>
<pbaddr14></pbaddr14>
<pbName15></pbName15>
<pbaddr15></pbaddr15>
<pbName16></pbName16>
<pbaddr16></pbaddr16>
<pbName17></pbName17>
<pbaddr17></pbaddr17>
<pbName18></pbName18>
<pbaddr18></pbaddr18>
<pbName19></pbName19>
<pbaddr19></pbaddr19>
<pbName20></pbName20>
<pbaddr20></pbaddr20>
<pbName21></pbName21>
<pbaddr21></pbaddr21>
<pbName22></pbName22>
<pbaddr22></pbaddr22>
<pbName23></pbName23>
<pbaddr23></pbaddr23>
<pbName24></pbName24>
<pbaddr24></pbaddr24>
<pbName25></pbName25>
<pbaddr25></pbaddr25>
<pbName26></pbName26>
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<pbaddr26></pbaddr26>
<pbName27></pbName27>
<pbaddr27></pbaddr27>
<pbName28></pbName28>
<pbaddr28></pbaddr28>
<pbName29></pbName29>
<pbaddr29></pbaddr29>
<pbName30></pbName30>
<pbaddr30></pbaddr30>
<pbName31></pbName31>
<pbaddr31></pbaddr31>
<pbName32></pbName32>
<pbaddr32></pbaddr32>
<pbName33></pbName33>
<pbaddr33></pbaddr33>
<pbName34></pbName34>
<pbaddr34></pbaddr34>
<pbName35></pbName35>
<pbaddr35></pbaddr35>
<pbName36></pbName36>
<pbaddr36></pbaddr36>
<pbName37></pbName37>
<pbaddr37></pbaddr37>
<pbName38></pbName38>
<pbaddr38></pbaddr38>
<pbName39></pbName39>
<pbaddr39></pbaddr39>
<pbName40></pbName40>
<pbaddr40></pbaddr40>
<pbName41></pbName41>
<pbaddr41></pbaddr41>
<pbName42></pbName42>
<pbaddr42></pbaddr42>
<pbName43></pbName43>
<pbaddr43></pbaddr43>
<pbName44></pbName44>
<pbaddr44></pbaddr44>
<pbName45></pbName45>
<pbaddr45></pbaddr45>
<pbName46></pbName46>
<pbaddr46></pbaddr46>
<pbName47></pbName47>
<pbaddr47></pbaddr47>
<pbName48></pbName48>
<pbaddr48></pbaddr48>
<pbName49></pbName49>
<pbaddr49></pbaddr49>
<pbName50></pbName50>
<pbaddr50></pbaddr50>
<pbName51></pbName51>
<pbaddr51></pbaddr51>
<pbName52></pbName52>
<pbaddr52></pbaddr52>
<pbName53></pbName53>
<pbaddr53></pbaddr53>
<pbName54></pbName54>
<pbaddr54></pbaddr54>
<pbName55></pbName55>
<pbaddr55></pbaddr55>
<pbName56></pbName56>
<pbaddr56></pbaddr56>
<pbName57></pbName57>
<pbaddr57></pbaddr57>
<pbName58></pbName58>
<pbaddr58></pbaddr58>
<pbName59></pbName59>
<pbaddr59></pbaddr59>
<pbName60></pbName60>
<pbaddr60></pbaddr60>
<snmp>0</snmp>
<srtp>0</srtp>
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<pkDescription>
<Key Line="25" Fea="6" Des="Line 1" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="26" Fea="7" Des="Line 2" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="27" Fea="8" Des="Line 3" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="28" Fea="9" Des="Line 4" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="29" Fea="10" Des="Line 5" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="30" Fea="11" Des="Line 6" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="31" Fea="12" Des="Line 7" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="32" Fea="13" Des="Line 8" Addr="" Mode="1" UserID="4978"></Key>
<Key Line="33" Fea="2" Des="Call logs" Addr="" Mode="1" UserID=""></Key>
<Key Line="34" Fea="3" Des="Advisory Message on/off" Addr="" Mode="1"
UserID=""></Key>
<Key Line="35" Fea="4" Des="Headset" Addr="" Mode="1" UserID=""></Key>
<Key Line="36" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="37" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="38" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="39" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="40" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="41" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="42" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="43" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="44" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="45" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="46" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="47" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
<Key Line="48" Fea="0" Des="" Addr="" Mode="1" UserID=""></Key>
</pkDescription>
<webdialurl></webdialurl>
<cw_tone>1</cw_tone>
<time_format>1</time_format>
<csta_enable>0</csta_enable>
<csta_passwd>******</csta_passwd>
<cfg_poll_timer>1440</cfg_poll_timer>
<reboot_phone>1</reboot_phone>
<firmware_timer>1440</firmware_timer>
<firmware_abs_timer_hr>23</firmware_abs_timer_hr>
<firmware_abs_timer_min>59</firmware_abs_timer_min>
<firmware_abs_enable>1</firmware_abs_enable>
<installer_passcode></installer_passcode>
<user_passwd>5d41402abc4b2a76b9719d911017c592</user_passwd>
<web_logo1>&lt;img src="http://sipdnld.mitel.com/mitel.gif" alt="Mitel"
width="143" height="43" hspace="0" align="left" /&gt;</web_logo1>
<sip_mode>1</sip_mode>
<voicemail_key></voicemail_key>
<facDef>90</facDef>
<user_list>
<User State="1" ID="1111" DispName="user1" Pwd="pwd"
AuthName="user_1" Realm="" RegSvr="sip.mitel.com" RegPort="5060" RegScheme="2"
ProxySvr="sip.mitel.com" ProxyPort="5060" ProxyScheme="2" VMSvr="" VMPort="5060"
VMScheme="2" OutSvr="" OutPort="5060" OutCtr="0" Ring="1" Line="0" EventSvr=""
EventPort="5060" EventScheme="2"></User>
</user_list>
<ipadr>10.39.55.11</ipadr>
<ipgateway>10.39.55.1</ipgateway>
<ipmask>255.255.255.0</ipmask>
<dhcpLease>691200</dhcpLease>
<dhcpT1>345600</dhcpT1>
<dhcpT2>604800</dhcpT2>
<dhcpSrv>10.39.56.15</dhcpSrv>
<ipdns>134.199.30.49</ipdns>
<ipscddns>134.199.27.52</ipscddns>
<answered_calls>******</answered_calls>
<missed_calls>******</missed_calls>
<made_calls>******</made_calls>
</Parameter>
Note: Data entries in the specific files override those in the generic file.
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2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
DOCUMENT NUMBER
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Group Template File
NOTE: This is an example file and should be used for reference only.
<Parameter Model="%BWDEVICEID%">
<image_version>%BWSOFTWARELOAD%</image_version>
<sip_mode>1</sip_mode>
<tftp>%BWFILESERVERLOCATION%/%BWFILESERVERDIR%</tftp>
<user_list>
<User State="1" ID="%BWDISPLAYNAMEDN%" DispName="%BWDISPLAYNAMECLID%"
Pwd="pwd"
AuthName="username" Realm="" RegSvr="%BWSERVERADDRESS%"
RegPort="5060"
RegScheme="2" ProxySvr="%BWSERVERADDRESS%" ProxyPort="5060"
ProxyScheme="2"
VMSvr="<user_name@voicemail_server_addr" VMPort="5060" VMScheme="2"
OutSvr="OutboundServer" OutPort="5060" OutCtr="0" Ring="1"
Line="0" EventSvr=""
EventPort="5060" EventScheme="2"></User>
<User State="1" ID="%BWDN-1%" DispName="%BWCLID%" Pwd="%BWAUTHPASSWORD-1%"
AuthName="%BWAUTHUSER-1%" Realm="" RegSvr="%BWHOST-1%" RegPort="5060" RegScheme="2"
ProxySvr="%BWHOST-1%" ProxyPort="5060" ProxyScheme="2"
VMSvr="<user_name@voicemail_server_addr" VMPort="5060" VMScheme="2"
OutSvr="OutboundServer" OutPort="5060" OutCtr="0" Ring="1" Line="0"
EventSvr=""
EventPort="5060" EventScheme="2"></User>
</user_list>
<pkDescription>
<Key Line="25" Fea="6" Des="Line 1" Addr="" Mode="1"
UserID="%BWDISPLAYNAMEDN%"></Key>
<Key Line="26" Fea="7" Des="Line 2" Addr="" Mode="1"
UserID="%BWDISPLAYNAMEDN%"></Key>
<Key Line="48" Fea="%BWSHAREDLINE-1%" Des="SCA" Addr="%BWLINEPORT-1%@%BWHOSTMode="0" UserID="%BWLINEPORT-1%"></Key>
</pkDescription>
1%"
</Parameter>
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Appendix B: BroadWorks Validation Package Test Items
The following table describes the items tested in each BroadWorks Validation Package.
BroadWorks Validation Package
Items Supported
Basic Call
Basic Call
Call Failure Codes
Session Audit
Dial Plan
Inband DTMF
RFC 2833/Negotiation
Codec Renegotiation
BroadWorks Enhanced Services
Basic CommPilot Functions
Voice Messaging Audio MWI
Voice Messaging Visual MWI
Priority Alerting
Priority Call Waiting
Alternate Numbers
Ring Splash
Advanced Call Control - CommPilot Hold (SIP only)
Advanced Call Control - CommPilot Talk (SIP only)
Advanced Call Control - CommPilot Dial/AutoAnswer
(SIP only)
Blocked Calling Line ID
Remote Restart
Call Park Retrieve – Answer with Hold
DUT Enhanced Services
Call Waiting
Call Hold
Blind Transfer
Attended Transfer
Call Conference
Authenticated Registration
Authenticated Origination
BroadWorks Shortened Registration
Rejected Registration
BroadWorks Authentication
FAX Passthrough
FAX T38
Busy Lamp Field
Network Conference
Redundancy
DNS
Registration Failover
Call Setup Failover
Mid-Call Failover
BROADSOFT PARTNER CONFIGURATION GUIDE – MITEL SIP PHONES
©
2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
DOCUMENT NUMBER
PAGE 29 OF 31
MITEL SIP PHONES
BroadWorks Validation Package
Items Supported
Session Border Controller Interface
Registration
Call Origination
Call Termination
Enhanced Shared Call Appearance
Line Seize
Line Lamp Management
Line Hold/Retrieve
Multiple Call Arrangement
TCP
Basic
Video
Integrated Video Phone
Video Add-On
BROADSOFT PARTNER CONFIGURATION GUIDE – MITEL SIP PHONES
©
2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
DOCUMENT NUMBER
PAGE 30 OF 31
MITEL SIP PHONES
References
[1] Mitel Corporation. 2006. Mitel 5212/5224 SIP User and Administrator Guide. Available
from http://edocs.mitel.com/UG/index.html
[2] Mitel Corporation. 2006. Mitel 5235 SIP User and Administrator Guide. Available from
http://edocs.mitel.com/UG/index.html
[3] Mitel Corporation. 2006. Mitel Navigator SIP User and Administrator Guide. Available
from http://edocs.mitel.com/UG/index.html
[4] BroadWorks. 2006. BroadWorks Enhanced Configuration Guide. Available from
http://www.broadsoft.com
BROADSOFT PARTNER CONFIGURATION GUIDE – MITEL SIP PHONES
©
2007 MITEL CORPORATION. PROPRIETARY AND CONFIDENTIAL; DO NOT DUPLICATE, OR DISTRIBUTE.
DOCUMENT NUMBER
PAGE 31 OF 31