Samsung Communication Manager (SCM): Frequently Asked

SCM
Samsung Communication Manager
Powerful and reliable all-in-one IP phone system that enables
seamless, secure, and optimized Enterprise Communications
FREQUENTLY ASKED QUESTIONS
What is the SCM?
The Samsung Communication Manager (SCM) is a pure-IP based all-in-one communications solution that provides an
Enterprise-grade call control and other built-in applications such as unified communications, voice conferencing and mobility.
The SCM offers all of this Enterprise functionality from a single, virtualized server.
The SCM is the platform that helps enterprises build smart business communications – from powerful and reliable IP PBX,
gateways and switches to enterprise-ready mobile devices. The solution creates the perfect ecosystem for seamless, secure,
and optimized communications among devices with an easy-to-manage interface.
Who can benefit from the SCM?
The SCM is perfect for companies that require an IP PBX solution in the 500 ~ 3,000 user range.
It is ideally suited for:
a) Companies looking to get the benefits of Unified Communications (UC) and other productivity tools.
b) Multisite branches with Centralized Call processing, such as financial services or retail chains.
c) Multisite Branches with Mission-Critical Telephony Environment.
d) Companies with a strong need for mobility.
e) The SCM can be tailored to a variety of industries such as Education, Health Care, Manufacturing, Energy,
Retail, etc.
What are the Advantages of the SCM?
The SCM helps organizations address business challenges
•
in a number of ways:
support for remote offices and mobile employees.
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a) Cost Savings Opportunities
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Simplified installation and setup. SCM’ single, intui-
Real-time administration and remote support improve
A redundant server and gateways are offered to
secure business continuity at all times.
•
The embedded Unified Messaging System (UMS)
tive interface can significantly reduce overhead cost
truly integrates voice mail, auto attendant, e-mail
due to its ease of use and centralized management
messages, e-mail gateway, and access manager,
structure.
making employees more responsive, flexible and
VoIP provides toll bypass functionality for branch
efficient.
offices.
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SCM supports rich built-in applications including
conference, ACD Lite and unified messaging
•
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c) Enhanced Employee Productivity
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SCM provides excellent integration of mobile phones
ees to access their messages coming from email, call
into your voice network.
or fax on their device of choice.
The SCM’ straightforward architecture allows you to
•
grow seamlessly and cost-effectively accommodating
thousands of users on a single server.
•
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Efficient hardware design that saves on energy cost,
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Increase responsiveness to customers and business
continuity with Active-Active Geo-Redundancy and
Survivability.
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b) Improved Efficiency and Business Performance
One point of contact, regardless of their location,
improves productivity and customer experience.
wiring and space.
•
The SCM’ robust Unified Messaging allows employ-
Samsung UC client provides mobile and flexible
workforce to collaborate and communicate easily,
Simplified Move/Add/Change (MAC) process allows
productively and creatively through one single
the IT team to rapidly respond to sudden changes.
application.
The SCM embedded applications allow employees to
be available on any device (desk phone, softphone,
mobile phone, etc.) from only one number.
1.800.876.4782 samsung.com/bcs
Is the SCM a new product?
Yes. The SCM made its successful introduction at Samsung Telecommunications America’s Head Office and its 9 remote
locations in 2012; and the platform itself has been deployed by over 50,000 enterprise customers worldwide.
Why SCM?
The SCM is an easy-to-use and reliable system that helps businesses transform the way they communicate. The combination of the SCM, Samsung IP Phones, Gateways, Switches, and its SAFE mobile devices provides the most complete, optimized, secure and seamless communications solution for enterprises. With Samsung’s complete communications product
line, your business will enjoy the most innovative solutions that bring maximum value, performance and
award-winning design.
INNOVATION | RELIABILITY | SIMPLICITY
SCM
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Single server simplicity
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Mobility Solutions
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Pure-IP Platform
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Single database
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Efficient, compact design
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Easy-to-manage solution
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Built-in applications
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Single Source Manufacturer with
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Simple licensing process
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Open architecture
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Scalability
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Redundancy/Survivability
more than 20 years in the industry.
Samsung’s Awards, Rankings and Accolades:
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Recognized for Sustainability Leadership at 2013 International CES.
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Ranked #9 - Best Global Brands 2012 by Interbrand.
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No. 1 Global Market Share: Smartphone, TV, Printer, Monitor 2012
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Ranked #25 Best Global Green Brands 2012 by Interbrand.
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Ranked #5 – Best Laptop Brands: 2012 by LAPTOP Magazine.
What Applications are included with the SCM?
The SCM comes equipped with built-in applications that enable you to drive efficiency and productivity without having to pay
for extra software. The SCM also supports over 300 SIP protocol features and CSTA Link, making third party app integration
easier.
EMBEDDED APPLICATIONS
EXTERNAL APPLICATIONS
Automatic Call Distribution (ACD LITE): useful when there
Samsung Communicator
are more calls than people available to answer them.
A unified communications client software that empowers
•
•
Queuing and Routing Control
Maximum Queuing Count
users to communicate via Voice and Video as well as share
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Agent Status and Real-Time Monitoring
information to/from anywhere in the world as authorized by
the organization.
Conference:
•
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Predefined and Progressive Conference
Meet-Me Conference and Conference Control
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Add-On Conference
Voice Mail/Auto Attendant (VM/AA): provides voice mail,
automated attendant, access manager, e-mail server
interface and Outlook integration.
1.800.876.4782 samsung.com/bcs
Third Party Applications
The SCM can interface with external SIP Conference
Server, SIP VMS, SIP UMS, SIP IVR (AA Server), and
Legacy (PTSTN) VMS.
Can the SCM provide call traffic reports?
Yes. The SCM comes with a reporting functionality that provides statistical information for calls generated in the system by
hours, dates and months, i.e.: internal calls, outbound-inbound calls, tandem calls, call failures, failure reason calls and all
calls. The system also provides system and call performance reports and as well as ACD lite reports.
How can I get support for this product?
Samsung Authorized Dealers are located nationwide for complete support everywhere, pre-and post-sale.
What are the System’s Capacity and Specs?
Users
Maximum 3,000
Gateway Maximum 256
SYSTEM CAPACITY
CPS
50
Concurrent Call 1,000
Conference Channel
UMS Channel
128
64
Rack Unit 1 RU
HARDWARE
SPECIFICATIONS
CPU
1 Quad Core Processor
RAM
4GB
Active-Standby
System
Active-Active
REDUNDANCY
How do I learn more?
For more information about the SCM contact:
John Robinson
Enterprise Business Development Manager
SAMSUNG TELECOMMUNICATIONS AMERICA
Tel. 972-889-6746
www.samsung.com/bcs
©2013 Samsung Telecommunications America, LLC. Samsung and the Samsung Communication Manager (SCM), Samsung Communicator are registered trademarks
of Samsung Electronics America, Inc. and its entities. Design and specifications are subject to change without7this document is for information purposes only and
should not be taken as a commitment by Samsung Telecommunications America or used for engineering or configuration purposes.
1.800.876.4782 samsung.com/bcs