Media & Communication | 6416D+ | Instruction manual | Media & Communication 6416D+ Instruction manual

555-233-756
Comcode 108600842
Issue 1
April 2000
Copyright  2000, Lucent Technologies
All Rights Reserved
Printed in U.S.A.
Notice
Every effort was made to ensure that the information
in this book was complete and accurate at the time
of printing. However, information is subject to
change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your
telecommunications system by an unauthorized
party, for example, persons other than your
company’s employees, agents, subcontractors, or
persons working on your company’s behalf. Note
that there may be a risk of toll fraud associated with
your telecommunications system and, if toll fraud
occurs, it can result in substantial additional charges
for your telecommunications services.
You and your system manager are responsible for
the security of your system, such as programming
and configuring your equipment to prevent
unauthorized use. The system manager is also
responsible for reading all installation, instruction,
and system administration documents provided with
this product in order to fully understand the features
that can introduce risk of toll fraud and the steps that
can be taken to reduce that risk. Lucent
Technologies does not warrant that this product is
immune from or will prevent unauthorized use of
common-carrier telecommunication services or
facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges
that result from such unauthorized use.
Lucent Technologies Fraud Intervention
If you suspect that you are being victimized by toll
fraud and you need technical support or assistance,
call Technical Service Center Toll Fraud
Intervention Hotline at +1 800 643 2353.
Federal Communications Commission Statement
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide
reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates, uses, and
can radiate radio frequency energy and, if not
installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a
residential area is likely to cause harmful
interference, in which case the user will be required
to correct the interference at his own expense.
Ordering Information
Call: Lucent Technologies Publications Center
Voice +1 888 582 3688
Fax +1 800 566 9568
International Voice 317 322 6416
International Fax 317 322 6699
Write: 2855 N. Franklin Rd.
Indianapolis, IN 46219 USA
Order: Document No. 555-233-756, Issue 1
Comcode 108600842, April 2000
You can be placed on a Standing Order list for this
and other documents you may need. Standing Order
will enable you to automatically receive updated
versions of individual documents or document sets,
billed to account information that you provide. For
more information on Standing Orders, or to be put
on a list to receive future issues of this document,
please contact the Lucent Technologies Publications
Center.
European Union Declaration of Conformity
Lucent Technologies Business Communications
Systems declares that DEFINITY equipment
specified in this document conforms to the
referenced European Union (EU) Directives and
Harmonized Standards listed below:
EMC Directive89/336/EEC
Low Voltage Directive73/23/EEC
The “CE” mark affixed to the
equipment means that it
conforms to the above Directives.
Acknowledgment
This document was prepared by the Product
Documentation Development group, Lucent
Technologies, Denver, CO USA.
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
iii
Easy reference
Pencil in your information below. (shows example only)
Cabinets
(cabinet #3 is a remote cabinet in the downtown office)
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
Boards
(TN754 = 4 wire digital, can be used with any digital)
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
Extension range (8000-8999=DID)
________________________________________________________
________________________________________________________
________________________________________________________
Coverage paths (Coverage path #1 = 3 rings, covers to AUDIX)
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
Hunt groups
(h4=audix 84)
________________________________________________________
________________________________________________________
________________________________________________________
Trunk groups
(group 1 = CO trunks for outside calls)
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
Feature access codes (*21=Abbrev dialing list 2)
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
iv
Credits
Patrons
Jeff Akers, Curtis Weeks
Supporters
Ed Cote, Randy Fox, Jerry Peel,
Pam McDonnell
Writers
Renee Getter, Cindy Bittner, Kim
Livingston
Graphics
Laurie King, Karen Consigny
Production
Meg Harrington
Contributors
Cathi Schramm, Robert Plant,
John O’Keefe
Web/CD Production Ellen Heffington, Jacki Rosellen
Special Thanks to
Kim Santich — Customer Champion; Steven Gaipa —
Marketing; Rick Thompson — DEFINITY User Group; Doug
Schneider, Marcia Bubeck, Barry Bunch, Dan Selvig, and Pat
Dolphin — DEFINITY Helpline; Sherilyn McDaniel, Norma
Kugler, and Dorothy Quintana — Lucent Switch
Administrators
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April 2000
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
v
Welcome
ix
■
Why this new book?
ix
■
We wrote this book for you!
ix
■
What information is in this book?
x
■
How to use this book
xi
■
Security concerns
xiii
■
Trademarks and service marks
xiii
■
Related books
xiv
■
Tell us what you think!
xiv
■
How to get this book on the web
xv
■
How to order more copies
xv
■
How to get help
xvi
Getting started
■
■
Overview of DEFINITY systems
1
1
Example DEFINITY system
3
Phone types
4
Accessing your system
5
Logging into the system
5
Setting the system time and date
6
Saving changes
7
Logging off the system
10
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DEFINITY System’s Little Instruction Book
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vi
Planning the DEFINITY system
■
■
Understanding the dial plan
11
Displaying your dial plan
14
Modifying your dial plan
14
Adding extension ranges
14
Adding feature access codes
15
Changing feature access codes
Managing phones
■
11
Adding new phones
16
17
17
Gathering necessary information
18
Physically connecting the phone
20
Completing the station screens
20
Using station templates to add phones
22
Using an alias
23
Adding or changing feature buttons
25
■
Customizing your phone
27
■
Upgrading phones
28
■
Swapping phones
29
■
Removing phones
30
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DEFINITY System’s Little Instruction Book
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vii
Managing features
33
■
Changing feature parameters
33
■
Setting up abbreviated dialing
35
■
Creating pickup groups
38
■
Setting up call forwarding
40
■
Creating coverage paths
41
■
Defining time-of-day coverage
44
Creating coverage answer groups
46
Defining coverage for calls redirected
to external numbers
47
Defining telecommuting coverage
51
Setting up bridged call appearances
Routing outgoing calls
■
■
World class routing
53
57
57
Understanding ARS analysis
58
Managing calling privileges
59
Displaying ARS analysis information
60
Modifying call routing
60
Adding a new area code or prefix
60
Using ARS to restrict outgoing calls
63
■
Overriding call restrictions
64
■
ARS Partitioning
66
Setting up a partition group
66
Assigning a phone to a partition group
68
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DEFINITY System’s Little Instruction Book
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viii
Enhancing system security
■
■
Assigning and changing users
71
Assigning new logins and passwords
72
Setting login permissions
74
Changing passwords
75
Changing logins
76
Preventing toll fraud
76
Top 11 tips to help prevent toll fraud
■
71
Using reports to detect problems
77
79
Call Detail Recording
79
Security Violations Notification
80
Keeping records
85
■
Paper records
85
■
Preparing to contact Lucent
89
Glossary
91
Index
99
Helpful Lucent web sites
Inside back cover
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
Welcome
Why this new book?
ix
Welcome
Why this new book?
You’ve told us that you want step-by-step instructions on
everyday administration tasks for your DEFINITY system, and
we’ve been listening. This book contains the information you
need for basic telephone system administration. Some steps may
vary a bit between the different versions of the DEFINITY
system, but the instructions provided will help you through the
most basic operations.
If you are familiar with earlier versions of this book, you will
notice some changes. The fields on some screens have changed,
we’ve moved the area code instructions to a new section on
routing, and have given troubleshooting its very own book,
DEFINITY System’s Little Instruction Book for basic diagnostics.
We wrote this book for you!
Use this book if you are a DEFINITY system administrator. Use
it before you attend training, and take it with you to your class.
Mark it up, make notes in it, and use it daily even after you
complete training. If you are a new administrator taking over the
position from someone else, or you are filling in for your
company’s regular administrator, or if you simply want to refresh
your memory, this book is for you.
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
Welcome
What information is in this book?
What information is in this book?
The Little Instruction Book for basic administration is divided
into sections to guide you through your day-to-day operations.
Getting started provides an overview of the phone system and
types of phones. It provides instructions for logging in, saving
changes, and logging off.
Planning the DEFINITY system explains how to read and
update your dial plan. It also explains how to change feature
access codes.
Managing phones explains how to add, change, and remove
phones from your system. It also explains how to alias phones
and how to customize a phone for your system administrator.
Managing features explains how to administer useful features
including abbreviated dialing, pickup groups, call forwarding,
call coverage, and bridged appearances.
Routing outgoing calls explains how to add area codes and
prefixes. It also includes instructions for setting up ARS
partitioning and authorization codes.
Enhancing system security explains how to add and change user
logins and passwords. It also provides an overview of security
issues related to DEFINITY systems.
Keeping records provides guidelines for keeping records and
explains how to print certain system reports. It also explains how
to contact the DEFINITY helpline and lists what information you
should gather before you call.
x
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
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Welcome
How to use this book
xi
How to use this book
Become familiar with the following terms and conventions. They
help you use this book with your DEFINITY system.
■
To “move” to a certain field, you can use the TAB key,
arrows, or the RETURN key.
■
A “screen” is a screen form displayed on the terminal
monitor.
■
In this book we always use the term phone; other Lucent
books may refer to phones as voice terminals.
■
If you use terminal emulation software, you need to
determine which keys correspond to ENTER, RETURN,
CANCEL, HELP, NEXT PAGE, etc.
■
Commands are printed in bold face as follows: command.
■
Keys and buttons are printed as follows: KEY.
■
Screen displays are printed in constant width as follows:
screen display.
■
Variables are printed in italics as follows: variable.
■
We show complete commands in this book, but you can
always use an abbreviated version of the command. For
example, list configuration station can be entered as list
config sta.
■
We show commands and screens from the newest
DEFINITY system and refer to the most current books.
Please substitute the appropriate commands for your
system and refer to the manuals you have available.
DEFINITY System’s Little Instruction Book
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Issue 1
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Welcome
How to use this book
xii
■
If you need help constructing a command or completing a
field entry, remember to use HELP.
— When you press HELP at any point on the command line,
a list of available commands appears.
— When you press HELP with your cursor in a field on a
screen, a list of valid entries for that field appears.
■
The status line or message line can be found near the
bottom of your monitor display. This is where the system
displays messages for you. Check the message line to see
how the system responds to your input. Write down the
message if you need to call our helpline.
■
When a procedure requires you to press ENTER to save your
changes, the screen you were working on clears and the
cursor returns to the command prompt. The message line
shows “command successfully completed” to
indicate that the system accepted your changes.
You may see the following icons in this book:
Tip:
Draws attention to information that you may find helpful.
NOTE:
Draws attention to information.
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DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Welcome
Security concerns
xiii
! CAUTION:
Denotes possible harm to software, possible loss of data, or
possible service interruptions.
! SECURITY ALERT:
Indicates when system administration may leave your
system open to toll fraud.
Security concerns
Toll fraud is the theft of long distance service. When toll fraud
occurs, your company is responsible for charges. Refer to the
BCS Products Security Handbook for information on how to
prevent toll fraud. You can also call the Lucent Technologies
Security Hotline at +1 800 643 2353 or contact your Lucent
representative.
Trademarks and service marks
The following are registered trademarks of Lucent Technologies:
■
AUDIX®
■
DEFINITY®
■
Callmaster®
■
Intuity™
■
CONVERSANT®
Acrobat® is a registered trademark of Adobe Systems
Incorporated.
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
Welcome
Related books
xiv
Related books
The Little Instruction Book for advanced administration and the
Little Instruction Book for basic diagnostics are companions to
this book. We suggest you use them often.
The DEFINITY ECS Administrator’s Guide explains system
features and interactions in detail. It provides a reference for
planning, operating, and administering your system, and we refer
to it often. Please note that prior to April 1997, this same
information was in two separate books: the DEFINITY
Implementation and the DEFINITY Feature Description books.
We also refer to DEFINITY ECS Overview and BCS Products
Security Handbook.
Tell us what you think!
Let us know what you like or don’t like about this book. Although
we can’t respond personally to all your feedback, we promise we
will read each response we receive.
Write to us at: Lucent Technologies
Product Documentation Group
Room 22-2G12
11900 North Pecos Street
Denver, CO 80234 USA
Fax to:
+1 303 538 1741
Send email to: document@drmail.lucent.com
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
Welcome
How to get this book on the web
xv
How to get this book on the web
If you have internet access, you can view and download the latest
version of DEFINITY System’s Little Instruction Book
for basic administration. To view the book, you must have a copy
of Acrobat Reader.
To access the latest version:
1. Access the Customer Self-Service Center web site at
http://support.lucent.com
2. Click Information Resources.
3. Click ELMO.
4. Enter your IL (installation location) to access the library.
5. Enter 555-233-756 (the document number) to view the
latest version of the book.
How to order more copies
Call: Lucent Technologies Publications Center
Voice +1 888 582 3688
Fax +1 800 566 9568
International Voice +317 322 6416
International Fax +317 322 6699
Online: http://www.lucentdocs.com
Write: 2855 N. Franklin Road, Indianapolis, IN 46219 USA
Order: Document No. 555-233-756
Comcode 108600842, Issue 1, April 2000
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Issue 1
April 2000
Welcome
How to get help
xvi
We can place you on a standing order list so that you will
automatically receive updated versions of this book. For more
information on standing orders, or to be put on a list to receive
future issues of this book, please contact the Lucent Technologies
Publications Center.
How to get help
If you need additional help, the following services are available.
You may need to purchase an extended service agreement to use
some of these services. Contact your Lucent representative for
more information.
DEFINITY Helpline (for help with feature
administration and system applications)
+1 800 225 7585
Lucent Technologies National Customer
Care Center Support Line (for help with
maintenance and repair)
+1 800 242 2121
Lucent Technologies Toll Fraud Intervention
+1 800 643 2353
Lucent Technologies Corporate Security
+1 800 822 9009
Lucent Technologies Centers of Excellence
— Asia/Pacific
+65 872 8686
— Western Europe/Middle East/South
Africa
+44 1252 77 4800
— Central/Eastern Europe
+361 645 4334
— Central/Latin America Caribbean
+1 303 804 3778
— Australia
61-2-9352-9090
— North America
+1 800 248 1111
DEFINITY System’s Little Instruction Book
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Getting started
Overview of DEFINITY systems
Getting started
This section contains a brief overview of a DEFINITY system. It
also explains how to log in to your telephone system, change the
date and time, save changes to the system, and log off.
Overview of DEFINITY systems
Your DEFINITY telephone system organizes and routes voice,
data, image, and video transmissions. Your system can be
connected to communications paths that transmit voice and data
signals between the phone system and a central office, and to
other public and private networks. The following figure shows
typical DEFINITY system connections, software packages, and
additional hardware.
To find more detailed information and a comprehensive overview
of your DEFINITY system, refer to your DEFINITY ECS
Overview.
NOTE:
Your equipment may be different from the equipment shown in
the figure.
1
DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Getting started
Overview of DEFINITY systems
)\EQTPI()*-2-8=W]WXIQ
Issue 1
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2
DEFINITY System’s Little Instruction Book
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Getting started
Overview of DEFINITY systems
Example DEFINITY system
Your DEFINITY system may include some or all of the following
components:
■
Conversant— provides response to spoken information
■
System access terminal (SAT) — allows direct connection
for administration and reports
■
Basic Call Management System (BCMS) — collects
information and prints reports on call-center performance
■
Data module — provides digital information to the system
■
ASAI — allows integration between adjunct computers
and DEFINITY systems
■
Call Detail Recorder (CDR) — collects, stores, filters, and
prints records on calls handled by your system
■
Intuity Message Manager — access to INTUITY AUDIX
and DEFINITY AUDIX voice processing on a personal
computer connected to a local area network
■
PC with terminal emulation software— allows remote
system administration from a personal computer
■
Call Accounting System (CAS) — uses call records to
create billing reports for the hospitality industry
■
Call Management System (CMS) — collects information
and generates reports on telemarketing centers
■
DEFINITY AUDIX workstation — allows you to
administer voice mail
■
System printer/LAN Gateway — connects to the system
printer and local area network server
3
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Getting started
Overview of DEFINITY systems
4
Phone types
Your DEFINITY system may have any of the following phone
types administered as user phones. As you make changes to your
system, you’ll need to know whether each phone is an analog,
digital, hybrid, or ISDN phone.
Analog
Digital
Hybrid
ISDN
500
6402
7303S
7505D
2500
6408, 6408+, 6408D
7305S
7506D
10MET
6416D+
7309H
7507D
20MET
6424D+
7313H
8503D
30MET
7401D, 7401+
7314H
8510T
6210
7403D
7315H
8520T
6218
7404D
7316H
ASAI
6220
7405D, 7405ND
7317H
7101A
7406D, 7406+
7103A
7407D, 7407+
7104A
7410D, 7410+
8110
7434D, 7434ND
DS1FD
7444D
K2500
8403B
8405B, 8405B+
8405D, 8405D+
8410B, 8410D
8411B, 8411D
8434D
602A1
603A1, 603D1, 603E1
606A1
DEFINITY System’s Little Instruction Book
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Getting started
Accessing your system
5
Accessing your system
You need to log in before you can administer your telephone
system. To log in, you need to know:
■
your login and password
■
the type of terminal or terminal emulation program that
you are using
Change your password frequently, at least once a month, to help
keep hackers out of your system. For instructions on how to
change your password or add new logins, refer to ‘‘Assigning and
changing users’’ on page 71.
Logging into the system
If your system requires Access Security Gateway procedures,
refer to DEFINITY ECS Administrator’s Guide for more
information.
1. At the prompt, type your login and press RETURN.
The system prompts you for your password.
2. Type your password and press RETURN.
Your password does not display on the screen. Be sure to
keep your password private.
The system prompts you for your terminal type. The type
in square brackets is the default.
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DEFINITY System’s Little Instruction Book
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Getting started
Accessing your system
6
Login:
Password:
System: XXXXXX
Software Version: xxxxxxxxxxxx
Terminal Type: (513, 715, 4410, 4425, VT220): [513]
Terminal screen for login
3. Press RETURN if you are using the default terminal.
Otherwise, enter the terminal type and press RETURN.
Once you log in, “Command” appears. The system is ready to
accept a new command.
Setting the system time and date
Update the system time and date for events such as leap year or
daylight savings time. The correct time and date ensure that
records are correct.
Tip:
Changing the date and time may modify Call Detail Recording
(CDR) data by 9 hours and 59 minutes. Therefore, you should
change the date and time after normal business hours.
To set the system time and date:
1. Type set time and press RETURN.
The Date and Time screen appears.
2. Complete the appropriate fields.
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DEFINITY System’s Little Instruction Book
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Getting started
Accessing your system
7
Use a 24-hour clock to set the hour. For example, for
2:00 p.m. (14:00) type 14. Do not try to update the
Seconds field because it automatically resets to 0 when
you press ENTER.
3. Press ENTER to save your changes.
DATE AND TIME
DATE
Day of the Week: __________
Day of the Month: __
Month: _________
Year: ____
TIME
Hour:__
Minute:__
Second: XX
Type:________
Daylight Savings Rule: ___
Date and Time screen
4. Type display time and press RETURN to double check the
new date and time.
Tip:
When you change the date or time, some display phones
may not automatically refresh the display. If this happens,
have each user press the date/time button on their phone
and the display should update.
See DEFINITY ECS Administrator’s Guide for more information
about setting the date and time on your system.
Saving changes
There are two methods for saving changes to your system:
temporary saves and permanent backups.
DEFINITY System’s Little Instruction Book
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Getting started
Accessing your system
8
Temporary save
As you are working with the system, your changes to the system
memory are considered temporary. These changes are lost if your
system loses power before the next permanent save (or backup).
1. Press ENTER to save any changes you make on a screen.
When you press ENTER, “command successfully
completed” appears and the cursor returns to the
command prompt.
Permanent backup
A permanent backup copies your changes from the system
memory to a card (also called a flash ROM), disk, or tape. You
can perform manual backups or your system may be administered
to automatically backup every 24 hours.
Tip:
To determine if your system backs up automatically, type display
system-parameters maintenance and see if you have
scheduled maintenance.
When you make large changes, perform a manual backup in case
your system loses power before the next backup. To create a
backup:
1. Be sure that the backup card or tape is in place.
2. Check the alarms panel and clear any active alarms.
3. Type save translation and press RETURN.
The save process may take up to 10 minutes. You cannot
administer your system while the save process takes place.
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DEFINITY System’s Little Instruction Book
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Getting started
Accessing your system
9
If an error message appears in the Command Completion
Status field, clear the error and repeat the save process.
SAVE TRANSLATION
Processor
SPE_A
Command Completion Status
Success
Error Code
0
Save Translation screen
It is a good idea to have at least two backups. You can run the
backup again to a second card, or you can copy an automatic
backup with the backup command (if your system allows). You
may want to keep this second (or a third) backup off premises to
ensure you could recover from a disaster or system failure.
See DEFINITY ECS Administrator’s Guide for more information
about performing backups of your system.
Saving announcements
You can save announcements only if your system has an
integrated announcement board and you have administered
announcements.
If you change your recorded announcements and you have a
TN750C board, the system automatically saves your changes to
the on-board FLASH memory.
If you have a TN750 or TN750B board, you need to manually
save the recorded announcements on your system.
1. Type save announcements and press RETURN to save the
changes.
DEFINITY System’s Little Instruction Book
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Getting started
Accessing your system
10
This process can take up to 40 minutes. You cannot
administer your system while the system is saving
announcements.
NOTE:
If you have both TN750B and TN750C boards, save
announcements to the TN750B slot.
See DEFINITY ECS Administrator’s Guide for more information
about saving announcements.
Logging off the system
For security reasons, you should log off every time you leave
your terminal.
1. To log off the system, type logoff and press RETURN.
You may see a security screen that indicates that you have
Remote Access, Facility Test, or Busied Out administered.
You may want to disable these features before you log off.
For more information about these features, refer to the
Little Instruction Book for basic diagnostics.
This screen also indicates whether or not you have any
active minor or major alarms that you should address
before you end your session.
2. Type y and press RETURN to proceed with log off.
If you use terminal emulation software to administer the switch,
you should log off the system and exit the emulation application
before alternating or switching to another software package.
DEFINITY System’s Little Instruction Book
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Planning the DEFINITY system
Understanding the dial plan
11
Planning the DEFINITY system
This section provides you with background on system-wide
functions. It explains how to read and use your dial plan, and
shows you how to make simple changes such as adding extension
ranges. This section also explains how to assign feature access
codes.
Understanding the dial plan
Your dial plan tells your system how to interpret dialed digits. For
example, if you dial 9 on your system to access an outside line, it
is actually the dial plan that tells the system to find an external
trunk when a dialed string begins with a 9.
The dial plan also tells the system how many digits to expect for
certain calls. For example, the dial plan may indicate that all
internal extensions are 4-digit numbers that start with 1 or 2.
Tip:
In this book, we do not usually explain each form as thoroughly as
we do the dial plan. However, this form serves as the basis for
almost everything in the system, so we wanted to be sure you have
a clear understanding of how to read and update your dial plan. If
you need more information, refer to DEFINITY ECS
Administrator’s Guide.
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Planning the DEFINITY system
Understanding the dial plan
12
Let’s take a look at an example dial plan so you’ll know how to
read your system’s dial plan. The following figure shows an
example of a simple dial plan.
DIAL PLAN RECORD
UDP
FIRST
First
Digit
1:
2:
3:
4:
5:
6:
7:
8:
9:
0:
*:
#:
Page 1 of 1
Local Node Number:
ETA Node Number:
Uniform Dialing Plan: 4-digit
ETA Routing Pattern:
Extension Search Order: local-extensions-first
DIGIT TABLE
Length
-1-2-3-4-5-6__________ __________ __________ extension_ __________ __________
__________ __________ __________ extension_ __________ __________
__________ __________ __________ __________ __________ __________
__________ __________ __________ __________ __________ __________
__________ __________ __________ extension_ __________ __________
__________ __________ dac_______ __________ __________ __________
__________ __________ __________ __________ __________ __________
__________ __________ __________ __________ __________ __________
fac_______ __________ __________ __________ __________ __________
attd______ __________ __________ __________ __________ __________
__________ __________ fac_______ __________
__________ __________ fac_______ __________
Dial Plan Record screen
If you look at the lower half of the Dial Plan Record screen, you
see the First Digit Table. This table defines the dialing plan for
your system.
The rows in the First Digit Table indicate what the system does
when the row’s first digit is dialed. The columns indicate how
long the dialed string will be for each type of call. For example,
this dial plan shows that when users dial a 4-digit number that
starts with 2, they are dialing an extension.
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Planning the DEFINITY system
Understanding the dial plan
13
The first digit table may have any of the following codes:
■
Attendant (attd) — Defines how users call an attendant.
Attd access numbers can be any number from 0 to 9 and
contain 1 or more digits. In our example figure, the system
calls an attendant when users dial 0.
■
Dial access codes (dac) — Allows you to use trunk access
codes (tac) and feature access codes (fac) in the same
range. For example, you could define the group 300–399
for dacs, which would allow both facs and tacs in that
range. Dial access codes can start with any number from 1
to 9 and contain up to 4 digits. In recent releases, * and #
also can be the first digit. In our example figure, dial
access codes begin with 6 and must be 3 digits long, so this
company can have a feature access code set to 633 and a
trunk access code assigned to 634.
■
Extensions (ext) — Defines extension ranges that can be
used on your system. In our figure, extensions must be in
the ranges: 1000–1999, 2000–2999, and 5000–5999.
■
Feature access codes (fac) only — facs can be any number
from 1 to 9 and contain up to 4 digits. You can use * or #,
but only as a first digit. In our example, this company can
use *21 to activate a feature and use #21 to deactivate the
same feature. Our example also shows that one fac can be
set to 9 (first digit 9, only one digit long).
■
Miscellaneous code (misc) — these codes are used if you
want to have more than one kind of code start with the
same digit and be the same length. Using a misc code
requires that you also define a second digit table. Refer to
DEFINITY ECS Administrator’s Guide for information about
the second digit table. Our example does not show this
type of code.
DEFINITY System’s Little Instruction Book
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Planning the DEFINITY system
Understanding the dial plan
14
Displaying your dial plan
You might want to take this opportunity to look at and interpret
your own dial plan. To display your system’s dial plan:
1. Type display dialplan and press RETURN.
Modifying your dial plan
It is easy to make changes to your dial plan. For example, let’s
add a new range of dial access codes to the dial plan. We want to
be able to assign both facs and tacs in the 700–799 range.
1. Type change dialplan and press RETURN.
The Dial Plan Record screen appears.
2. Move the cursor to the 7th row in the 3rd column.
This field defines what the system does when users dial
any number from 700 to 799.
3. Type dac in the selected field.
4. Press ENTER to save your changes.
Adding extension ranges
You may find that as your needs grow you want a new set of
extensions. Before you can assign a station to an extension, the
extension must belong to a range that is defined in the dial plan.
Let’s add a new set of extensions that start with 3 and are 4 digits
long (3000–3999).
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Planning the DEFINITY system
Understanding the dial plan
15
To add this set of extensions to the dial plan:
1. Type change dialplan and press RETURN.
The Dial Plan Record screen appears.
2. Move the cursor to the 3rd row in the 4th column.
3. Type extension in the selected field.
4. Press ENTER to save your changes.
Adding feature access codes
As your needs change, you may want to add a new set of feature
access codes for your system. Before you can assign a fac on the
Feature Access Code screen, it must conform to your dial plan.
In our example, if you want to assign a feature access code of 33
to Last Number Dialed, first you need to add a new fac range to
the dial plan.
To add a fac range from 30–39:
1. Type change dialplan and press RETURN.
The Dial Plan Record screen appears.
2. Move the cursor to the 3rd row and the 2nd column.
3. Type fac in the selected field.
4. Press ENTER to save your changes.
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Planning the DEFINITY system
Changing feature access codes
16
Changing feature access codes
Feature access codes (FAC) allow users to activate and deactivate
features from their phones. A user who knows the fac for a
feature does not need a programmed button to use the feature. For
example, if you tell your users that the fac for the Last Number
Dialed is *33, then users can redial a phone number by entering
the fac, rather than requiring a Last Number Dialed button.
Many features already have factory-set feature access codes. You
can use these default codes or you can change them to codes that
make more sense to you. However, every fac must conform to
your dial plan and must be unique. For more information about
the dial plan, refer to ‘‘Understanding the dial plan’’ on page 11.
Let’s try an example. If you want to change the feature access
code for Call Park to *72:
1. Type change feature-access-codes and press RETURN.
The feature access code (fac) screen appears.
2. Move the cursor to the Call Park Access Code field.
3. Type *72 in the access code field over the old code.
4. Press ENTER to save your changes.
If you try to enter a code that is assigned to a feature, the
system warns you of the duplicate code and does not allow
you to proceed until you change one of them.
Tip:
To remove any feature access code, merely delete the existing fac
and leave the field blank.
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Managing phones
Adding new phones
17
Managing phones
This section explains how to add, swap, or remove the phones on
your system. This section also gives you tips for customizing
your own phone so it has the feature buttons you need for many
administration and troubleshooting tasks.
Note that this section does not tell you how to administer
attendant consoles or IP softphones. If you need to add or modify
an attendant console or IP softphone, refer to DEFINITY ECS
Administrator’s Guide.
Adding new phones
When you are asked to add a new phone to the phone system,
what do you do first? To connect a new phone you need to do
three things:
■
find an available port
■
wire the port to the cross-connect field or termination
closet
■
tell the telephone system what you’re doing
Before you can determine which port to use for the new phone,
you need to determine what type of phone you are installing,
what ports are available, and where you want to install the phone.
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Adding new phones
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Gathering necessary information
1. Determine whether the phone is an analog, digital, ISDN,
or hybrid set.
You need this information to determine the type of port
you need, because the port type and phone type must
match. If you do not know what type of phone you have,
refer to ‘‘Phone types’’ on page 4 for a list of phones by
model number.
2. Record the room location, jack number, and wire number.
You may find this information on the jack where you want
to install the phone, recorded in your system records, or
from the technician responsible for the physical
installation.
3. Display the available boards (cards) and ports.
To view a list of boards on your system, type list
configuration station and press RETURN.
SYSTEM CONFIGURATION
Board
Number
Board Type
01A05
01A06
01B05
DIGITAL LINE
ANALOG LINE
ANALOG LINE
TN754B 000002
TN742 000010
TN746B 000008
01C04
ANALOG LINE
TN746B 000008
01C05
DIGITAL LINE
TN2224 000004
01C06
01C09
01C10
HYBRID LINE
MET LINE
DIGITAL LINE
TN762B 000004
TN735 000005
TN754 000004
System Configuration screen
Code
Vintage
Assigned Ports
u=unassigned t=tti p=psa
01
01
u
u
u
u
01
u
u
01
01
u
u
02
u
u
u
u
u
u
u
02
u
u
03
03
u
u
u
u
u
u
u
u
u
u
u
04
u
u
u
u
04
u
u
u
u
u
05
u
u
u
u
u
u
u
u
u
u
u
u
u
u
u
u
u
u
u
07
u
u
u
u
u
07
u
u
u
08
u
u
u
u
u
08
u
u
u
u
u
u
u
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Managing phones
Adding new phones
19
The System Configuration screen shows all the boards on
your system that are available for connecting phones. You
can see the board number, board type, circuit-pack type,
and status of each board’s ports.
4. Choose an available port and record its port address.
Each port that is available or unassigned is indicated by a
‘u.’ Choose an available port from a board type that
matches your phone type (such as a port on an analog
board for an analog phone).
Every phone must have a valid port assignment, also
called a port address. The combined board number and
port number is the port address. So, if you want to attach a
phone to the 3rd port on the 01C05 board, the port address
is 01C0503 (01=cabinet, C=carrier, 05=slot, 03=port).
Tip:
If you add several phones at one time, you may want to
print a paper copy of the System Configuration screen. To
print the screen to a printer attached to the system
terminal, type list configuration station print and
press RETURN. To print to the system printer that you use
for scheduled reports, type list configuration station
schedule immediate and press RETURN.
5. Choose an extension number for the new phone.
The extension you choose must not be assigned and must
conform to your dial plan. You should also determine
whether this user needs an extension that can be directly
dialed (DID) or reached via a central phone number.
Be sure to note your port and extension selections on your
system’s paper records.
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Managing phones
Adding new phones
20
Physically connecting the phone
Once you have collected all the information, you are ready to
physically wire the port to the cross-connect field.
If you have a Lucent representative or on-site technician who
completes the physical connections, you need to notify them that
you are ready to add the phone to the system. To request that
Lucent install the new connections, call your Lucent
representative to place an order.
If you are responsible for making the connections yourself and if
you have any questions about connecting the port to the
cross-connect field, refer to your system installation guide.
Now you are ready to configure the system so that it recognizes
the new phone.
Completing the station screens
The information that you enter on the station screen advises the
system that the phone exists and indicates which features you
want to enable on the phone.
To access the station screen for the new phone:
1. Type add station nnnn and press RETURN, where nnnn is
the extension for the new phone.
Make sure the extension conforms to your dial plan. You
can also use the add station next command to add a
phone to the next available extension.
When the station screen appears, you see the extension
number and some default field values. For example, the
following screen is for a new phone at extension 2345.
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Managing phones
Adding new phones
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STATION
Extension:
Type:
Port:
Name:
Lock Messages?
2345
Security Code:
8411D
_______________
Coverage Path 1:
___________________________ Coverage Path 2:
STATION OPTIONS
Loss Group:
Data Module?
Speakerphone:
Display Language:
PassageWay?
_________
____________
2-way
english___
n
_
_________
____
____
BCC:
TN:
COR:
COS:
_
1__
1
1
Personalized Ringing Pattern: 1
Message Lamp Ext: 2345
Mute Button Enabled? y
Media Complex Ext: ____
IP Softphone? n
Station screen
2. Type the model number of the phone into the Type field.
For example, to install a 8411D phone, type 8411D in the
Type field. Note that the displayed fields may change
depending on the model you add.
3. Type the port address in the Port field.
4. Type a name to associate with this phone in the Name
field.
The name you enter displays on called phones that have
display capabilities. Also, some messaging applications,
such as INTUITY, recommend that you enter the user’s
name (last name first) and their extension to identify the
phone.
5. Press ENTER to save your changes.
To make changes to this new phone, such as assigning coverage
paths or feature buttons, type change station nnnn and press
RETURN, where nnnn is the extension of the new phone.
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Managing phones
Adding new phones
22
Using station templates to add phones
A quick way to add phones is to copy the information from an
existing phone and modify it for each new phone. For example,
you can configure one phone as a template for an entire work
group. Then, you merely duplicate the template station screen to
add all the other extensions in the group.
Note that only phones of the same model can be duplicated. The
duplicate command copies all the feature settings from the
template phone to the new phones.
To duplicate an existing phone:
1. Type display station nnnn and press RETURN.
nnnn is the extension of the station screen you want to
duplicate to use as a template. Verify that this extension is
the one you want to duplicate.
2. Press CANCEL to return to the command prompt.
3. Type duplicate station nnnn and press RETURN, where
nnnn is the extension you want to duplicate.
The system displays a blank Duplicate Station screen.
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Managing phones
Adding new phones
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STATION
Ext.
_______
_______
_______
_______
_______
_______
_______
_______
_______
_______
Port
________
________
________
________
________
________
________
________
________
________
Name
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
________________________
Security
Code
_________
_________
_________
_________
_________
_________
_________
_________
_________
_________
Room
_________
_________
_________
_________
_________
_________
_________
_________
_________
_________
Jack
______
______
______
______
______
______
______
______
______
______
Cable
______
______
______
______
______
______
______
______
______
______
Duplicate Station screen
4. Type in the extension, port address, and phone name for
each new phone you want to add.
The rest of the fields are optional. You can complete them
at any time.
5. Press ENTER to save your changes to system memory.
To make changes to these phones, such as assigning coverage
paths or feature buttons, type change station nnnn and press
ENTER, where nnnn is the extension of the phone that you want to
modify.
Using an alias
Not every phone model has a unique station screen in the system.
You might have to use an available model number as an “alias”
for another. If you need to enter a phone type that the system does
not recognize or support, use an alias.
For example, you may purchase a phone model that is newer than
your system. In this case, you can use an available model type
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Managing phones
Adding new phones
24
that best matches the features of your new phone. You can refer to
your phone’s manual to determine which alias to use. If your
manual does not have this information, you can contact the
DEFINITY helpline for an appropriate alias.
For example, let’s use an alias to add a new 8403B phone to a
DEFINITY G3V2 or earlier system.
1. Refer to your new phone’s manual to find the correct alias.
In our example, we find that the 8403B is administered on
a G3V2 or earlier system as a 7405D phone.
2. Type change alias station and press RETURN.
The Alias Station screen appears.
3. Enter 8403B in the Alias Set Type field.
Enter the model of the unsupported phone in this field.
4. Enter 7405D in the Supported Set Type field.
Enter the alias (supported model) in this field.
5. Press ENTER to save your changes.
ALIAS STATION
Alias Set Type
Supported Set Type
8403B
7405D
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
’#’ indicates previously aliased set type is now native
Alias Station screen
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Managing phones
Adding new phones
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Now follow the instructions for adding a new phone. Your switch
now recognizes the new type you enter in the Type field.
Be sure to refer to your phone’s manual for instructions on how to
set feature buttons and call appearance buttons. Note that if you
need to use an alias for a phone, you may not be able to take
advantage of all the features of the new phone.
Adding or changing feature buttons
Once you add a phone to the system, you can use the station
screen to change the settings for the phone, such as adding or
changing feature button assignments. The system allows you to
assign features or functionality to each programmable button. It is
up to you to decide which features you want for each phone and
which feature you want to assign to each button.
To assign feature buttons:
1. Type change station nnnn and press ENTER, where nnnn
is the extension for the phone you want to modify.
The station screen appears.
2. Press NEXT PAGE until you locate the Feature Button
Assignment fields.
Some phones have several feature button groups. Make
sure that you are changing the correct button. If you do not
know which button on the phone maps to which
button-assignment field, refer to your phone’s manual, or
refer to DEFINITY ECS Administrator’s Guide.
3. Move the cursor to the field you want to change.
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Adding new phones
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4. Type the button name that corresponds to the feature you
want to add.
To determine feature button names, press HELP or refer to
DEFINITY ECS Administrator’s Guide.
5. Press ENTER to save your changes.
Some phones have default assignments for buttons. For example,
the following figure shows that the 8411D includes defaults for
12 softkey buttons. It already has assignments for features like
Leave Word Calling and Call Forwarding.
If you do not use an alias, you can easily assign different features
to these buttons if you have different needs.
If you use an alias, you must leave the default softkey button
assignments. The system will allow you to change the button
assignments on the screen, but the features will not work on the
alias phone.
STATION
SOFTKEY BUTTON ASSIGNMENTS
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
lwc-store
lwc-cancel
auto-cback
timer
call-fwd
call-park
date-time
priority
abr-prog
abr-spchar
abr-spchar
abr-spchar
Ext: _____
Char: ~p
Char: ~m
Char: ~w
Default softkey assignments for an 8411D phone
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Managing phones
Customizing your phone
27
Customizing your phone
This section provides recommendations for setting up or
enhancing your personal phone. You need a phone that is
powerful enough to allow you to use all the features you may give
to other employees. You may want to add feature buttons that
allow you to monitor or test the system, so that you can
troubleshoot the system from your phone.
It will be much easier to monitor and test your system if you have
a phone with:
■
a large multi-button display (such as 8434D or 8410D)
■
a class of service (cos) that has console permissions
■
the following feature buttons
— ACA and Security Violations (assign to lamp buttons)
— Busy verify
— Cover message retrieval button
— Major/minor alarm buttons
— Trunk ID buttons
— Verify button
Once you select a phone, you’ll want to determine if you want to
place this phone at your desk or in the switch room. If the phone
is in the switch room (near the system administration terminal),
you can quickly add or remove feature buttons to test features and
facilities. You may decide that you want a phone at both your
desk and in the switch room — it’s up to you.
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Managing phones
Upgrading phones
28
You may also find it handy to set up multiple phones for testing
applications and features before you provide them to users. You
may want to have a phone that mimics each type of user phone in
your organization. For example, if you have four basic phone
templates, one for executives, one for marketing, one for
technicians, and one for other employees, you may want to have
examples of each of these phones so you can test new features or
options. Once you are satisfied that a change works on the test
phone, you can make the change for all the users in that group.
Upgrading phones
If you want to change phone types for a user and do not need to
change locations, you can just access the station screen for that
extension and enter the new model number.
Tip:
This method can be used only if the new phone type matches the
existing port type (such as digital phone with a digital port).
For example, if a user at extension 4556 currently has a 7410+
phone and you want to replace it with a new 8411D phone:
1. Type change station 4556 and press RETURN.
The station screen for 4556 appears.
2. Overwrite 7410+ with 8411D in the Type field.
Now you can access the functions and feature buttons that
correspond to an 8411D phone.
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Managing phones
Swapping phones
29
Swapping phones
You will often find that you need to move or swap phones. For
example, employees moving from one office to another may want
to bring their phones.
In general, to swap one phone (phone A) with another phone (B),
you change phone A’s port assignment to x, change phone B’s
port assignment to A’s old port, and, finally, change the x for
phone A to B’s old port. Note that these swapping instructions
work only if the two phones are the same type (both digital or
both analog, etc.).
For example, to swap phones for extension 4567 (port 01C0505)
and extension 4575 (port 01C0516), complete the following
steps:
1. Type change station 4567 and press RETURN.
2. Record the current port address (01C0505) and type x in
the Port field.
3. Press ENTER to save your changes.
4. Type change station 4575 and press RETURN.
5. Record the current port address (01C0516).
6. Type 01C0505 in the Port field.
7. Update the Room and Jack fields.
8. Press ENTER to save your changes.
9. Type change station 4567 again and press RETURN.
10. Type 01C0516 in the Port field.
This is the port that used to be assigned to extension 4575.
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Managing phones
Removing phones
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11. Update the Room and Jack fields.
12. Press ENTER to save your changes.
13. Physically unplug the phones and move them to their new
locations.
NOTE:
You can also use terminal translation initialization to merge an
x-ported extension to a valid port. Refer to DEFINITY ECS
Administrator’s Guide for more information.
Removing phones
Before you physically remove a phone from your system, check
the phone’s status, remove it from any group or usage lists, and
then delete it from the system’s memory.
For example, to remove a phone at extension 1234:
1. Type status station 1234 and press RETURN.
The General Status screen appears.
2. Make sure that the phone:
■
is plugged into the jack
■
is idle (not making or receiving calls)
■
has no messages waiting
■
has no active buttons (such as Send All Calls or Call
Forwarding)
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Removing phones
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3. Type list groups-of-extension 1234 and press RETURN.
The Extension Group Membership screen shows whether
the extension is a member of any groups on the system.
4. Press CANCEL.
5. If the extension belongs to a group, access the group
screen and delete the extension from that group.
For example, if extension 1234 belongs to pickup group 2,
type change pickup group 2 and delete the extension
from the list.
6. Type list usage extension 1234 and press RETURN.
The Usage screen shows whether the extension is used in
any vectors, has any bridged appearances, or used as a
controller.
7. Press CANCEL.
8. If the extension appears on the Usage screen, access the
appropriate feature screen and delete the extension.
For example, if extension 1234 belongs to hunt group 2,
type change hunt group 2 and delete the extension from
the list.
9. Type change station 1234 and press RETURN.
10. Delete any bridged appearances or personal abbreviated
dialing entries and press ENTER.
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Removing phones
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11. Type remove station 1234 and press RETURN.
The system displays the station screen for this phone so
you can verify that you are removing the correct phone.
Tip:
Be sure to record the port assignment for this jack in case
you want to use it again later.
12. If this is the correct phone, press ENTER.
The system responds with command successfully
completed.
If the system responds with an error message, the phone is
busy or still belongs to a group. Press CANCEL to stop the
request, correct the problem, and enter remove station
1234 again.
13. Remove the extension from voice mail service if the
extension has a voice mailbox.
14. Type save translations and press RETURN to save your
changes.
Note that you do not need to delete the extension from coverage
paths. The system automatically adjusts coverage paths to
eliminate the extension.
Now you can unplug the set from the jack and store it for future
use. You do not need to disconnect the wiring at the cross-connect
field. The extension and port address remain available for
assignment at a later date.
Once you successfully remove a set, that set is permanently
erased from system memory. If you want to reactivate the set, you
have to add it again as though it were a new phone.
DEFINITY System’s Little Instruction Book
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Managing features
Changing feature parameters
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33
Managing features
This section explains how to administer some of the major
DEFINITY features. It provides instructions for changing feature
parameters, using abbreviated dialing, creating pickup groups,
setting up call forwarding, defining coverage paths, and
administering bridged call appearances.
Changing feature parameters
You can modify the system parameters that are associated with
some of the system features. For example, you can use the system
parameters to allow music to play if callers are on hold or to
allow trunk-to-trunk transfers on the system.
NOTE:
You can find most of the system-wide parameters on the
Feature-Related System Parameters screen. However, if you have
DEFINITY ECS R6.3.1 or later, some parameters have moved to
new screens, such as the System Parameters Call Coverage/Call
Forwarding screen.
Generally, Lucent sets your system parameters when your system
is installed. However, you can change these parameters as your
organization’s needs change. For example, let’s say that your
company uses call park, where a call can be put on hold and
picked up from any other telephone within the system. You need
to change the time limit for parked calls from 10 to 5 minutes.
DEFINITY System’s Little Instruction Book
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Managing features
Changing feature parameters
34
To change the time limit for parked calls:
1. Type change system-parameters features and press
RETURN.
The Feature-Related System Parameters screen appears.
FEATURE-RELATED SYSTEM PARAMETERS
Self Station Display Enabled? n
Trunk-to-Trunk Transfer? none
Automatic Callback - No Answer Timeout Interval (rings): 3
Call Park Timeout Interval (minutes): 5
Off-Premises Tone Detect Timeout Interval (seconds): 20
AAR/ARS Dial Tone Required? y
Music (or Silence) On Transferred Trunk Calls: no
DID/Tie/ISDN Intercept Treatment: attd
Messaging Service Adjunct (MSA) Connected? n
Internal Auto-Answer for Attd-Extended/Transferred Calls? transferred
Automatic Circuit Assurance (ACA) Enabled? n
Abbreviated Dial Programming by Assigned Lists? n
Auto Abbreviated/Delayed Transition Interval (rings): 2
Protocol for Caller ID Analog Terminals: Bellcore
Display Calling Number for Room to Room Caller ID Calls? n
Feature-Related System Parameters screen
2. Type 5 in the Call Park Timeout Interval field and press
ENTER to save the change.
If a parked call is not answered within 5 minutes, the call
returns to an attendant or to the user who put the call in
park.
Refer to DEFINITY ECS Administrator’s Guide for details about
changing other feature-related system parameters.
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DEFINITY System’s Little Instruction Book
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Managing features
Setting up abbreviated dialing
35
Setting up abbreviated dialing
Abbreviated dialing is sometimes called speed dialing. It allows
you to dial a short code in place of an extension or phone number.
When you dial abbreviated-dialing codes or press
abbreviated-dialing buttons, you access stored numbers from
special lists. These lists can be personal (your list of numbers),
group (a department-wide list), system (a system-wide list), or
enhanced numbers (allows for a longer list of numbers). The
version and type of your system determine which lists are
available and how many entries you can have on each list.
As an example, let’s define a new group list:
1. Type add abbreviated-dialing group next and press
RETURN.
The abbreviated-dialing list screen appears. In our
example, the next available group list is group 3.
ABBREVIATED DIALING LIST
Group List: 3
Size (multiple of 5): ___
Program Ext: _____
DIAL CODE
_11: ________________________
_12: ________________________
_13: ________________________
_14: ________________________
_15: ________________________
Abbreviated Dialing List screen
Privileged? _
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Setting up abbreviated dialing
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2. Enter a number (in multiples of 5) in the Size field. This
number defines the number of entries on your dialing list.
For example, if you have 8 phone numbers you want to
store in the list, type 10 in the Size field.
3. Enter the phone numbers you want to store, one for each
dial code.
Each phone number can be up to 24 digits long.
4. Press ENTER to save your changes.
You can display your new abbreviated-dialing list to verify that
the information is correct or print a copy of the list for your paper
records.
Once you define a group list, you need to define which stations
can use the list. For example, let’s set up station 4567 so it has
access to the new group list.
To give station 4567 access to the group list:
1. Type change station 4567 and press RETURN.
The station screen for extension 4567 appears.
2. Press NEXT PAGE to get to the Abbreviated Dialing List
fields.
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Managing features
Setting up abbreviated dialing
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STATION
SITE DATA
Room:
Jack:
Cable:
Floor:
Building:
_______
_______
_______
_______
_______
ABBREVIATED DIALING
3
List1: group
BUTTON ASSIGNMENTS
1: call-appr
2: call-appr
3: call-appr
Headset?
Speaker?
Mounting?
Cord Length:
Set Color:
List2: _________
n
n
d
0
______
List3: _________
4: __________
5: __________
Station screen (page 3)
3. Type group in any of the List fields and press RETURN.
A blank list number field appears.
4. Type 3 in the list number field.
When you assign a group or personal list, you must also
specify the personal list number or group list number.
5. Press ENTER to save your changes.
The user at extension 4567 can now use this list by dialing the
feature access code for the list and the dial code for the number
they want to dial.
DEFINITY System’s Little Instruction Book
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Managing features
Creating pickup groups
38
Creating pickup groups
A pickup group is a list of phones where each member of the
group can answer another member’s calls. For example, if you
want everyone in the payroll department to be able to answer
calls to any payroll extension (in case someone is away from their
desk), create a pickup group that contains all of the payroll
extensions. Members of a pickup group should be located in the
same area so that they can hear when the other extensions in the
group ring.
Note that each extension may belong to only one pickup group.
Also, the maximum number of pickup groups may be limited by
your system configuration.
To create a pickup group:
1. Type add pickup-group next and press RETURN.
The Pickup Group screen appears. The system selects the
next Group Number for the new pickup group.
2. Enter the extension of each group member.
Up to 50 extensions can belong to one group.
3. Press ENTER to save your new group list.
The system automatically completes the name field when
you press ENTER to save your changes.
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DEFINITY System’s Little Instruction Book
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Managing features
Creating pickup groups
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PICKUP GROUP
Group Number: _____
GROUP MEMBER ASSIGNMENTS
1:
2:
3:
4:
5:
6:
7:
8:
9:
10:
11:
12:
13:
Ext
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
Name
14:
15:
16:
17:
18:
19:
20:
21:
22:
23:
24:
25:
Ext
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
_____
Name
Pickup Group screen
Once you define a pickup group, you can assign call-pickup
buttons for each phone in the group or you can give each member
the call-pickup feature-access code. Use the Station screen to
assign call-pickup buttons.
To allow users to answer calls that are not in their pickup group,
you may be able to use Directed Call Pickup. To allow members
of one pickup group to answer calls directed to another pickup
group, you may be able to add an extended pickup group. For
information, refer to DEFINITY ECS Administrator’s Guide.
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Managing features
Setting up call forwarding
40
Setting up call forwarding
This section explains how to administer various types of
automatic call forwarding. To provide call forwarding to your
users, assign each extension a class of service (cos) that allows
call forwarding. Then assign call-forwarding buttons to the user
phones (or give them the feature access code for call forwarding)
so that they can easily forward calls. You use the station screen to
assign the cos and any call-forwarding buttons.
Within each class of service, you can determine whether the users
in that cos have the following call forwarding features:
■
Call Forwarding All Calls — allows users to redirect all
incoming calls to an extension, attendant, or external
phone number.
■
Call Forwarding Busy/Don’t Answer — allows users to
redirect calls only if their extensions are busy or they do
not answer.
■
Call Fwd-Off Net — prevents users from forwarding calls
to numbers that are outside your system network.
As the administrator, you can administer system-wide
call-forwarding parameters to control when calls are forwarded.
Use the System Parameters Call Coverage/Call Forwarding
screen to set the number of times an extension rings before the
system redirects the call because the user did not answer (CFWD
No Answer Interval). For example, if you want calls to ring 4
times at an extension and then, if the call is not answered, redirect
to the forwarding number, set this parameter to 4.
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Managing features
Creating coverage paths
41
You also can use the System Parameters Call Coverage/Call
Forwarding screen to determine whether the forwarded-to phone
can override call forwarding to allow calls to the forwarded-from
phone (Call Forward Override). For example, if an executive
forwards incoming calls to an attendant and the attendant needs to
call the executive, the call can be made only if Call Forward
Override is set to yes.
To determine which extensions have call forwarding activated:
1. Type list call-forwarding and press RETURN.
This command lists all the extensions that are forwarded
along with each forwarding number.
NOTE:
If you have a V1, V2, or V3 system, you can see if a
specific extension is forwarded only by typing status
station nnnn, where nnnn is the specific extension.
Creating coverage paths
This section explains how to administer various types of call
coverage. In general, call coverage refers to what happens to
incoming calls. You can administer paths to cover all incoming
calls, or define paths for certain types of calls, such as calls to
busy phones. You can define where incoming calls go if they are
not answered and in what order they reroute to other locations.
For example, you can define coverage to ring the called phone,
then move to a receptionist if the call is not answered, and finally
access a voice mailbox if the receptionist is not available.
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Creating coverage paths
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With call coverage, the system redirects a call to alternate
answering extensions when no one answers at the first extension.
An extension can have up to 6 alternate answering points. (If you
have an older system, you may have only 3 answering positions.)
The system checks each extension in sequence until the call
connects. This sequence of alternate extensions is called a
coverage path.
The system redirects calls based on certain criteria. For example,
you can have a call redirect to coverage without ever ringing on
the principal set, or after a certain number of rings, or when one
or all call appearances (lines) are busy. You can set coverage
differently for internal (inside) and external (outside) calls, and
you can define coverage individually for different criteria. For
example, you can decide that external calls to busy phones can
use the same coverage as internal calls to phones with Do Not
Disturb active.
To create a coverage path:
1. Type add coverage path next and press RETURN.
The system displays the next undefined coverage path in
the sequence of coverage paths. Our example shows
coverage path number 2.
2. Type a coverage path number in the Next Path field.
The next path is optional. It is the coverage path to which
calls are redirected if the current path’s coverage criteria
does not match the call status. If the next path’s criteria
matches the call status, it is used to redirect the call; no
other path is searched.
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DEFINITY System’s Little Instruction Book
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Managing features
Creating coverage paths
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COVERAGE PATH
Coverage Path Number: 2
Next Path Number: ____
COVERAGE CRITERIA
Station/Group Status
Active?
Busy?
Don’t Answer?
All?
DND/SAC/Goto Cover?
Inside Call
n
y
y
n
y
Hunt after Coverage? n
Linkage:
Outside Call
n
y
y
Number of Rings: 2
n
y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? __
Point1: ____
Point2: ____
Point3: ____
Point4: ____
Point5: ____
Point6: ____
Coverage Path screen
3. Fill in the Coverage Criteria fields.
You can see that the default sets identical criteria for inside
and outside calls. The system sets coverage to take place
for a busy phone, if there is no answer after a certain
number of rings, or if the DND (do not disturb), SAC
(send all calls), or Go to Cover buttons are pressed or
feature-access codes are dialed.
4. Fill in the Point fields with the extensions you want for
coverage points.
Each coverage point can be an extension, hunt group,
coverage answer group, remote number, or attendant.
5. Press ENTER to save your changes.
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Creating coverage paths
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Now assign the new coverage path to a user. For example, let’s
assign this new coverage path to extension 2054:
1. Type change station 2054 and press RETURN.
The station screen for extension 2054 appears.
2. Type 2 in the Coverage Path 1 field.
To give extension 2054 another coverage path, you can
type a coverage path number in the Coverage Path 2 field.
3. Press ENTER to save your changes.
Tip:
If you want to see which extensions or groups use a specific
coverage path, type display coverage sender group n,
where n is the coverage path number. For example, you should
determine which extensions use a coverage path before you make
any changes to it.
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect
calls to coverage paths according to the time of day and day of the
week when the call arrives. You need to define the coverage paths
you want to use before you define the time of day coverage plan.
For example, let’s say you want to administer the system so that
incoming calls to extension 2054 redirect to a coworker in the
office from 8:00 a.m. to 5:30 p.m., and to a home office from 5:30
p.m. to 8:00 p.m. on weekdays. You want to redirect the calls to
voice mail after 8:00 p.m. weekdays and on weekends.
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Creating coverage paths
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To set up a time-of-day coverage plan that redirects calls for our
example above:
1. Type add coverage time-of-day next and press RETURN.
The system displays the Time of Day Coverage Table and
selects the next undefined table number in the sequence of
time-of-day table numbers. If this is the first time-of-day
coverage plan in your system, the table number is 1.
Record the table number so that you can assign it to
extensions later.
2. To define your coverage plan, enter the time of day and
path number for each day of the week and period of time.
TIME OF DAY COVERAGE TABLE
Sun
Mon
Tue
Wed
Thu
Fri
Sat
Act
Time
0:00
0:00
0:00
0:00
0:00
0:00
0:00
CVG
PATH
3
3
3
3
3
3
3
Act
Time
:
08:00
08:00
08:00
08:00
08:00
:
CVG
PATH
1
1
1
1
1
Act
Time
:
17:30
17:30
17:30
17:30
17:30
:
CVG
PATH
2
2
2
2
2
Act
Time
:
20:00
20:00
20:00
20:00
20:00
:
CVG
PATH
3
3
3
3
3
Act
Time
:
__:__
__:__
__:__
__:__
__:__
:
CVG
PATH
____
____
____
____
____
Time of Day Coverage Table screen
Enter time in a 24-hour format from the earliest to the
latest. For this example, assume that coverage path 1 goes
to the coworker, path 2 to the home, and path 3 to voice
mail.
Define your path for the full 24 hours in a day. If you do
not list a coverage path for a period of time, the system
does not provide coverage for that time.
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Creating coverage paths
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3. Press ENTER to save your changes.
Now assign the time-of-day coverage to a user. For example, we
use extension 2054:
1. Type change station 2054 and press RETURN.
The station screen for extension 2054 appears.
2. Move your cursor to Coverage Path 1 and type t plus the
number of the Time of Day Coverage Table.
3. Press ENTER to save your changes.
Now calls to extension 2054 redirect to coverage depending on
the day and time that each call arrives.
Creating coverage answer groups
You can create a coverage answer group so that up to eight
phones simultaneously ring when calls cover to the group.
Anyone in the answer group can answer the incoming call.
To add a coverage answer group:
1. Type add coverage answer-group next and press
RETURN.
The Coverage Answer Group screen appears.
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Managing features
Creating coverage paths
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COVERAGE ANSWER GROUP
Group Number: ____
Group Name: COVERAGE_GROUP_
GROUP MEMBER ASSIGNMENTS
Ext Name
1: ____
2: ____
3: ____
4: ____
5:
6:
7:
8:
Ext
____
____
____
____
Name
Coverage Answer Group screen
2. In the Group Name field, enter a name to identify the
coverage group.
3. In the Ext field, type the extensions of each group member.
4. Press ENTER to save you new group list.
The system automatically completes the Name field when
you press ENTER.
Defining coverage for calls redirected
to external numbers
You can administer the system to allow calls in coverage to
redirect to off-net (external) or public-network numbers.
Some systems allow you to send a call to an external phone, but
do not monitor the call once it leaves your system. With this
remote call coverage, make the external number the last coverage
point in a path.
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Creating coverage paths
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With newer systems you may have the option to use the Coverage
of Calls Redirected Off-Net feature. If this feature is active and
you use an external number in a coverage path, the system can
monitor the call to determine whether the external number is busy
or does not answer. If necessary, the system can redirect a call to
coverage points that follow the external number. With this
feature, you can have a call follow a coverage path that starts at
the user’s extension, redirects to the user’s home phone, and if not
answered at home, returns to redirect to their voice mail box.
The call will not return to the system if the external number is the
last point in the coverage path.
To use a remote phone number as a coverage point, you need to
define the number in the Remote Call Coverage Table and then
use the remote code in the coverage path.
For example, to add an external number (303-538-1000) to
coverage path 2, complete the following steps:
1. Type change coverage remote and press RETURN.
The Remote Call Coverage Table appears.
2. Type 93035381000 in one of the remote code fields.
If you use a digit to get outside of your network, you need
to add the digit before the external number. In this
example, the system requires a ‘9’ to place outside calls.
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Managing features
Creating coverage paths
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02:
03:
04:
05:
06:
07:
08:
09:
10:
11:
12:
13:
14:
15:
49
93035381000_____
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
REMOTE
16:
17:
18:
19:
20:
21:
22:
23:
24:
25:
26:
27:
28:
29:
30:
CALL COVERAGE TABLE
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
31:
32:
33:
34:
35:
36:
37:
38:
39:
40:
41:
42:
43:
44:
45:
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
________________
Remote Call Coverage Table screen
3. Be sure to record the remote code number you use for the
external number.
In this example, the remote code is r01.
4. Press ENTER to save your changes.
5. Type change coverage path 2 and press RETURN.
The Coverage Path screen appears.
Tip:
Before making changes, you can use display coverage sender
group 2 to determine which extensions or groups use path 2.
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Creating coverage paths
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COVERAGE PATH
Coverage Path Number: 2
Next Path Number: ____
COVERAGE CRITERIA
Station/Group Status
Active?
Busy?
Don’t Answer?
All?
DND/SAC/Goto Cover?
Inside Call
n
y
y
n
y
Hunt after Coverage? n
Linkage:
Outside Call
n
y
y
Number of Rings: 2
n
y
COVERAGE POINTS
Terminate to Coverage Pts. with Bridged Appearance? __
Point3: h77
Point1: 4104
Point2: r01
Point4: ____
Point5: ____
Point6: ____
Coverage Path screen
6. Type r01 in a coverage Point field.
In this example, the coverage rings at extension 4101, then
redirects to the external number. If you administer
Coverage of Calls Redirected Off-Net and the external
number is not answered or is busy, the call redirects to the
next coverage point. In this example, the next point is
Point3 (h77 or hunt group 77).
If you do not have the Coverage of Calls Redirected
Off-Net feature, the system cannot monitor the call once it
leaves the network. The call ends at the remote coverage
point.
7. Press ENTER to save your changes.
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Creating coverage paths
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Defining telecommuting coverage
Telecommuting access allows users to change their lead-coverage
path or call-forwarding destination no matter where they are. You
need to set up coverage paths and assign security codes before
telecommuting coverage will work.
To see if telecommuting coverage is enabled on your system,
make sure the Feature Access Codes screen contains the correct
codes.
1. Type display feature-access codes and press RETURN.
The Feature Access Codes screen appears. Make sure
codes are in these fields:
■
Change Coverage Access Code
■
Extended Call Fwd Activate Busy D/A, All, and
Deactivation
Telecommuters use these codes to dial into the system.
Your users can make remote changes to coverage when the Class
of Restriction (cor) screen assigned to their phones has a y in the
Can Change Coverage field. Users can make remote changes to
call forwarding when the Class of Service (cos) assigned to their
phones has a y in the Extended Forwarding All and Extended
Forwarding B/DA fields. Display the cor and cos screens with the
display command.
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Creating coverage paths
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Make sure that Coverage Path 1 and Coverage Path 2 fields are
completed on each station screen assigned to people using
telecommuting access. The security code field on the station
screen must also be completed.
Tip:
If the security code has been assigned, a * appears in the Security
Code field on the station screen.
To allow users remote access to the system:
1. Type change telecommuting-access and press RETURN.
2. Enter the extension that you want remote users to use to
access the system.
All remote users dial this same extension.
3. Press ENTER to save your changes.
If the Telecommuting Access Extension is left blank, you disable
the feature for all users.
! SECURITY ALERT:
Invalid extensions and station security codes are logged as
security violations. See DEFINITY ECS Administrator’s
Guide for information on security violations.
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Setting up bridged call appearances
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Setting up bridged call
appearances
Think of a bridged call appearance as a phone (the primary set)
with an extension (the bridged-to appearance). Both phones can
be used to call in and out and both show when a line is in use. A
call to the primary phone is bridged to a specific appearance, or
button, on the secondary phone. The secondary phone retains all
its functions, and a specific button is dedicated as the bridged-to
appearance from the primary phone.
Bridged call appearances have to be assigned to phones with
double-lamp buttons, or lights. The phone types do not need to
match, but as much consistency as possible is recommended for
all phones in a bridged group. When a call comes in on bridged
phones, the buttons assigned to the bridged appearances flash.
You can assign as many bridged appearances as there are line
appearances on the primary phone, and you can assign ringing
(alerting) to one or more of the phones.
To create a bridged call appearance:
1. Note the extension of the primary phone.
A call to this phone lights the button and, if activated, rings
at the bridged-to appearance on the secondary phone.
2. If you want to use a new phone for the bridged-to
extension, duplicate a station (see ‘‘Managing phones’’ on
page 17).
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Setting up bridged call appearances
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3. Type change station and the bridged-to extension and
press RETURN.
The station screen appears.
STATION
FEATURE OPTIONS
LWC Reception?
LWC Activation?
CDR Privacy?
Redirect Notification?
Per Button Ring Control?
Bridged Call Alerting?
Active Station Ringing:
H.320 Conversion?
Service Link Mode:
Multimedia Mode:
MWI Served User Type:
_______
Auto Select Any Idle Appearance?
_
Coverage Msg Retrieval?
_
Auto Answer?
_
Data Restriction?
_
Idle Appearance Preference?
_
______
Restrict Last Appearance?
y
Per Station CPN - Send Calling Number?
as-needed
basic
______
Display Client Redirection?
Select Last Used Appearance?
Coverage After Forwarding?
Multimedia Early Answer?
_
_
__
_
_
_
y
n
n
s
n
Station screen
4. Press NEXT PAGE until Per Button Ring Control appears
(digital sets only).
■
If you want to assign ringing separately to each
bridged appearance, type y.
■
If you want all bridged appearances to either ring or
not ring, leave the default n.
5. Move to Bridge Call Alerting.
If you want the bridged appearance to ring when a call
arrives at the primary phone, type y. Otherwise, leave the
default n.
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Managing features
Setting up bridged call appearances
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6. Complete the appropriate field for your phone type.
If. . .
Then. . .
your primary phone
is analog
move to the Line Appearance field
and enter abrdg-appr
your primary phone
is digital
move to the Button Assignments
field and enter brdg-appr
7. Press RETURN.
Btn and Ext fields appear. If Per Button Ring Control is set
to y on the digital screen, Btn, Ext, and Ring fields appear.
STATION
SITE DATA
Room:
Jack:
Cable:
Floor:
Building:
_______
_______
_______
_______
_______
ABBREVIATED DIALING
List1: ___________
Headset?
Speaker?
Mounting?
Cord Length:
Set Color:
List2: _________
List3: _________
HOT LINE DESTINATION
Abbreviated Dialing List Number (From above 1, 2 or 3):
Dial Code:
Line Appearance: brdg-appr
Btn:
Ext:
Station screen (analog set)
n
n
d
0
______
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STATION
SITE DATA
Room:
Jack:
Cable:
Floor:
Building:
_______
_____
_____
_______
_______
Headset?
Speaker?
Mounting:
Cord Length:
Set Color:
ABBREVIATED DIALING
List1: ________
BUTTON ASSIGNMENTS
1: brdg-appr Btn:
1: brdg-appr Btn:
List2: ________
Ext:
Ext:
n
n
d
0
______
List3: ________
Ring:
Ring:
Station screen (digital set)
8. Enter the primary phone’s button number that you want to
assign as the bridged call appearance.
This button flashes when a call arrives at the primary
phone.
9. Enter the primary phone extension.
10. If the Ring field appears:
■
If you want the bridged appearance to ring when a
call arrives at the primary phone, type y.
■
If you do not want the bridged appearance to ring,
leave the default n.
11. Press ENTER to save your changes.
To see if an extension has any bridged call appearances assigned,
type list bridge and the extension, and press RETURN.
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Routing outgoing calls
World class routing
57
Routing outgoing calls
This section describes how the DEFINITY routes outbound calls
and how you can modify call routing. It also provides instructions
for creating partitions and setting authorization codes.
NOTE:
This information represents digit analysis information for
DEFINITY ECS R7 or later. If you have an earlier version, you
will notice somewhat different fields on your screeens.
World class routing
Your system uses world class routing to direct an outgoing call.
There are two types of routing:
■
Automatic Alternate Routing (AAR) is used for calls
within your company over your own private network.
■
Automatic Route Selection (ARS) is used for calls that go
outside your company over public networks. ARS is also
used to route calls to remote company locations if you do
not have a private network.
This section describes only ARS call routing. If you do not use
ARS routing, this information does not apply to your system.
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Understanding ARS analysis
With ARS, the switch routes outgoing calls based on the dialed
digits and the calling privileges of the caller. Your system uses an
ARS Digit Analysis Table to determine how to handle the dialed
digits and uses class of restriction (COR) and facility restriction
level (FRL) to determine the calling privileges.
Let’s look at a very simple ARS Digit Analysis Table. (Your
system likely has more defined dialed strings than our example.)
Dialed
String
1______________
1______________
1______________
10xxx__________
1800___________
2______________
3______________
4______________
5______________
6______________
7______________
8______________
911____________
976____________
ARS DIGIT ANALYSIS TABLE
Location: all
Total
Route
Call
Mn Mx
Pattern
Type
1 1
12
svcl
11 11
30
fnpa
12 23
17
intl
5 5
deny
op
11 11
30
fnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
3 3
1
emer
11 11
deny
fnpa
Percent Full:
Node
ANI
Num
Rq
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
___
n
6
ARS Digit Analysis Table screen
This Digit Analysis Table is used for all locations in this system.
The far-left column of the ARS Digit Analysis Table lists the first
digits in the dialed string. When a user makes an outgoing call,
the system analyzes the digits, looks for a match in the table, and
uses the information in the matching row to determine how to
route the call.
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Routing outgoing calls
World class routing
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Let’s say a caller places a call to +1 303 233 1000. The switch
matches the dialed digits with those in the first column of the
table. In this example, the dialed string matches the ‘1’. Then the
systems matches the length of the entire dialed string (11 digits)
to the minimum and maximum length columns. In our example,
the 11-digit call that started with 1 follows route pattern 30 as an
fnpa (long distance) call.
Tip:
The first dialed digit for an external call is often an access code.
If ‘9’ is defined as the ARS access code, the switch drops this digit
and analyzes the remaining digits with the ARS Analysis Table.
Managing calling privileges
Each time you set up a phone, you use the station screen to assign
a COR. You can create different CORs for different groups of
users. For example, you may want executives in your company to
have different calling privileges than receptionists.
When you set up a COR, you specify a facility restriction level
(FRL) on the class of restriction screen. The FRL determines the
calling privileges of the user. Facility restriction levels are ranked
from 0–7, where 7 has the highest level of privileges.
You also assign an FRL to each route pattern preference in the
route pattern screen. When a user makes a call, the system checks
the user’s COR. The call is allowed if the caller’s FRL is higher
than or equal to the route pattern preference’s FRL.
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Modifying call routing
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Displaying ARS analysis information
You’ll want to become familiar with how your system currently
routes outgoing calls. To display the ARS Digit Analysis Table
that controls how the system routes calls that begin with 1:
1. Type display ars analysis 1 and press RETURN.
The ARS Digit Analysis Table for dialed strings that begin
with 1 appears. Note that the switch displays only as many
dialed strings as can fit on one screen at a time.
To see all the dialed strings that are defined for your system, run
an ARS Digit Analysis report:
1. Type list ars analysis and press RETURN.
The ARS Digit Analysis Report appears. You may want to
print this report to keep in your paper records.
Modifying call routing
If your system uses ARS Digit Analysis to analyze dialed strings
and select the best route for a call, you must change the digit
analysis table to modify call routing. For example, you’ll need to
update this table to add new area codes or to restrict users from
calling specific areas or countries.
Adding a new area code or prefix
A common task for system administrators is to configure their
system to recognize new area codes or prefixes.
Tip:
If your local area code is changing or splitting, call the
DEFINITY helpline and have them walk you through all the
changes needed to have your system recognize the new area code.
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When you want to add a new area code or prefix, you look up the
settings for the old area code or prefix and enter the same
information for the new one.
Let’s add a new area code. When the California area code, 415,
splits and portions change to 650, you’ll need to add this new area
code to your system.
Tip:
If you do not need to use 1 for area code calls, omit the 1 in steps
1, 3, and 5 in our example. Also, enter 10 in the Total Min and
Total Max fields (instead of 11) in step 6.
To add this non-local area code:
1. Type list ars route-chosen 14152223333 and press
RETURN.
You can use any 7-digit number after 1 and the old area
code (415). We used 222-3333.
The ARS Route Chosen Report screen appears.
ARS ROUTE CHOSEN REPORT
Partitioned Group Number:
Location: 1
Dialed
String
Min
141
11
Total
Max
11
Route
Pat
Call
Type
30
fnpa
Node
Number
1
Location
all
ARS Route Chosen Report screen
2. Write down the Total Min, Total Max, Route Pat, and Call
Type values from this screen.
In this example, the Total Min is 11, Total Max is 11,
Route pattern is 30, and the Call Type is fnpa.
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3. Type change ars analysis 1650 and press RETURN.
Enter 1 and the new area code (650). The ARS Digit
Analysis Table screen appears.
ARS DIGIT ANALYSIS TABLE
Location: all
Total
Route
Call
Mn Mx
Pattern
Type
11 11
30
fnpa
11 11
30
fnpa
11 11
2
fnpa
11 11
30
fnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
7 7
2
hnpa
3 3
1
emer
11 11
deny
hnpa
Dialed
String
1______________
167____________
1650___________
1800___________
2______________
3______________
4______________
5______________
7______________
8______________
911____________
976____________
Percent Full:
Node
ANI
Num
Rq
___ n
___ n
___ n
___ n
___ n
___ n
___ n
___ n
___ n
___ n
___ n
___ n
6
ARS Digit Analysis Table
4. Use the arrow keys to move to a blank Dialed String field.
If the dialed string is already defined in your system, the
cursor appears in the appropriate Dialed String field,
where you can make changes.
5. Enter 1650 in the Dialed String field.
6. Enter the minimum and maximum values from step 2 in
the Total Mn and Total Mx fields.
In our example, enter 11 in each field.
7. Enter the route pattern from step 2 in the Rte Pat field.
In our example, enter 30.
8. Enter fnpa in the Call Type field.
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9. Enter the node number from step 2 in the Nd Num field.
For our example, you would leave the node number blank.
10. Press ENTER to save your changes.
To add a new prefix, follow the same directions, except use a
shorter dial string (such as list ars route-chosen 2223333,
where 222 is the old prefix) and a dial type of hnpa.
Using ARS to restrict outgoing calls
ARS allows you to block outgoing calls to specific dialed strings.
For example, administrators in the United States may want to
restrict users from making calls to 900 and 976 pay-per-call
numbers or calls to countries where they do not do business.
! SECURITY ALERT:
To prevent toll fraud, deny calls to countries where you do
not do business. The following countries are currently
concerns for fraudulent calling.
country
code
country
code
Colombia
57
Pakistan
92
Ivory Coast
225
Peru
51
Mali
23
Senegal
221
Nigeria
234
Yemen
967
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Overriding call restrictions
64
To prevent callers from placing calls to Colombia (57):
1. Type change ars analysis 01157 and press RETURN.
You enter 011 (international access) and the country code
(57). The ARS Digit Analysis Table screen appears.
2. Use the arrow keys to move to a blank Dialed String field
on the right of the screen.
If the dialed string is already defined in your system, the
cursor appears in the appropriate Dialed String field. Skip
to step 5 to deny calls to this dialed string.
3. Enter 01157 in the Dialed String field.
4. Enter 10 in the Total Mn and 23 in Total Mx fields.
5. Enter den (denied) in the Rte Pat field.
6. Enter intl in the Call Type field.
7. Press ENTER to save your changes.
Overriding call restrictions
You can use authorization codes to enable callers to override a
station’s calling privileges. For example, you can give a
supervisor an authorization code so they can makes calls from a
phone that is usually restricted for these calls. Since each
authorization code has its own COR, the system uses the COR
assigned to the authorization code (and FRL assigned to the
COR) to override the privileges associated with the employee’s
phone.
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Note that authorization codes do not override route patterns that
are denied. For example, if your ARS tables restrict users from
placing calls to Colombia, a caller cannot override the restriction
with an authorization code.
Tip:
Authorization codes are optional. To see if authorization codes
are enabled on your system, use display system-parameters
customer-options.
! SECURITY ALERT:
You should make authorization codes as long as possible to
increase the level of security. Set the length of authorization
codes on the Feature-Related System Parameters screen.
Let’s create an authorization code 4395721with a COR of 2.
1. Type change authorization-code 4395721 and press
RETURN.
The Authorization Code - COR Mapping screen appears.
2. In the AC field, type 4395721.
3. In the COR field, enter 2.
4. Press ENTER to save your changes.
Authorization Code - COR Mapping
NOTE: 2 codes administered. Use ’list’ to display all codes.
AC
COR
9260839 3
2754609 4
________ __
________ __
________ __
AC
COR AC
COR
________ __ ________ __
________ __ ________ __
________ __ ________ __
________ __ ________ __
________ __ ________ __
AC
COR
________ __
________ __
________ __
________ __
________ __
Authorization Code - COR Mapping screen
AC
________
________
________
________
________
COR AC
COR
__ ________ __
__ ________ __
__ ________ __
__ ________ __
__ ________ __
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Routing outgoing calls
ARS Partitioning
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66
ARS Partitioning
Most companies want all their users to be able to make the same
calls and follow the same route patterns. However, you may find
it helpful to provide special calling permissions or restrictions to
a group of users or to particular phones.
NOTE:
If you used partitioning on a release prior to R7 and you want to
continue to use partitioning, please read this section carefully. The
process for setting up partitioning has changed significantly.
Tip:
Partitioning is an optional feature. Use display
system-parameters customer-options to see if Partitioning
is set to y and Time of Day Routing is set to n. If Time of Day
Routing is y on System Parameters Customer Options, you
specify the partition group number (PGN) on the Time of Day
Routing Plan screen. Refer to DEFINITY ECS Administrator’s
Guide for more information.
You can use ARS partitioning to change the call routing plan for
up to 8 different user groups within a single DEFINITY ECS.
You assign a partition group number (pgn) to each user group and
identify different call routing treatments for each pgn.
Setting up a partition group
Let’s say you allow your employees to make local, long distance,
and emergency calls. However, you have a lobby phone for
visitors and you want to allow users to make only local, toll-free,
and emergency calls from this phone.
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To restrict the lobby phone, you modify the routing for a partition
group to enable only specific calls, such as U.S.-based toll-free
+1 800 calls, and then assign this partition group to the lobby
phone.
To enable +1 800 calls for partition group 2:
1. Type list ars route-chosen 18002221000 and press
RETURN.
You can use any 7-digit number following the 1800 to
create an example of the dialed string. The ARS Route
Chosen Report for partition group 1 appears.
ARS ROUTE CHOSEN REPORT
Location :
1
Partitioned Group Number: 1
Dialed
String
1800___________________
Total
Min Max
Route
Pattern
11 11
p1___
Call
Type
fnpa
Node
Number
Location
_____
all
2. Record the route pattern for the selected dialed string.
In our example, the route pattern for 1800 is p1. This
indicates that the system uses the Partition Routing Table
to determine which route pattern to use for each partition.
NOTE:
If there is a number (with no p) under Route Pattern on the
Route Chosen Report, then all partitions use the same
route pattern. You need to use the Partition Routing Table
only if you want to use different route patterns for
different partition groups.
3. Press CANCEL to return to the command prompt.
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ARS Partitioning
68
4. Type change partition-route-table index 1 and press
RETURN.
The Partition Route Table screen appears. In our example,
partition group 1 can make 1800 calls and these calls use
route pattern 30.
Partition Routing Table
Routing Patterns
Route
Index
----1
2
3
4
5
6
7
PGN 1
----__30
____
____
____
____
____
____
PGN 2
----__30
____
____
____
____
____
____
PGN 3
----____
____
____
____
____
____
____
PGN 4
----____
____
____
____
____
____
____
PGN 5
----____
____
____
____
____
____
____
PGN 6
----____
____
____
____
____
____
____
PGN 7
----____
____
____
____
____
____
____
PGN 8
----____
____
____
____
____
____
____
5. In the PGN2 column that corresponds to Route Index 1,
type 30 and press ENTER.
This tells the system to use route pattern 30 for partition
group 2 and allow partition group 2 members to make calls
to 1800 numbers.
Assigning a phone to a partition group
To assign an extension to a partition group, you have to first
assign the partition group to a class of restriction (COR) and then
assign that COR to the extension.
To assign a class of restriction (COR) to partition group 2.
1. Type list cor and press RETURN.
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The Class of Restriction Information screen appears.
CLASS OF RESTRICTION INFORMATION
COR
0
1
2
3
COR Description
supervisor
telecommuting
Class of Restriction Information screen
2. Choose a COR that has not been used and press CANCEL.
In our example, select 3.
3. Type change cor 3 and press RETURN.
The Class of Restriction screen appears.
CLASS OF RESTRICTION
COR Number: 3
COR Description: lobby
FRL: 0
APLT?
Can Be Service Observed? n
Calling Party Restriction:
Can Be A Service Observer? n
Called Party Restriction:
Time of Day Chart: _
Forced Entry of Account Codes?
Priority Queuing? n
Direct Agent Calling?
Restriction Override: none
Facility Access Trunk Test?
Restricted Call List? n
Can Change Coverage?
Access to MCT? y
Fully Restricted Service?
Category For MFC ANI: 7
Send ANI for MFE? n_
Add/Remove Agent Skills?
MF ANI Prefix: ______
Automatic Charge Display?
Hear System Music on Hold? y
PASTE (Display PBX Data on Phone)?
Can Be Picked Up By Directed Call Pickup?
Can Use Directed Call Pickup?
Group Controlled Restriction:
Class of Restriction screen
y
none
none
n
n
n
n
n
n
n
n
n
n
inactive
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4. Type a name for this COR in the COR Description field.
In our example, type lobby.
5. Enter 2 in the Partition Group Number field.
Tip:
The Partition Group Number field appears only when
Time of Day Routing is n on the System Parameters
Customer Options screen. Otherwise, you specify the
partition group number (PGN) on the Time of Day
Routing Plan screen. For information on Time of Day
Routing, refer to DEFINITY ECS Administrator’s
Guide.
6. Press ENTER to save your changes.
Now assign COR 3 to the lobby phone at extension 1234:
1. Type change station 1234 and press RETURN.
The station screen for 1234 appears.
2. In the COR field, enter 3.
3. Press ENTER to save your changes.
DEFINITY System’s Little Instruction Book
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Enhancing system security
Assigning and changing users
71
Enhancing system security
This section explains how to add and modify user logins. It also
provides an introduction to phone system security issues. It
describes possible security problems you should be aware of and
gives you instructions for detecting these problems.
Tip:
If your organization has not yet completed the Service Agreement
Indemnity Enhancement Certification, we highly recommend that
you call the Security Hotline at the World-class Customer Service
Center (+1 800 643 2353) and ask how to become certified. When
you complete this certification and administer your DEFINITY
system according to Lucent’s fraud prevention requirements,
Lucent will indemnify your organization for charges associated
with toll fraud.
Assigning and changing users
The system allows you to add or change user logins as needed.
When you want to add or change a login, remember the following
DEFINITY system security requirements:
■
a login must be 3 to 6 alphanumeric characters in length
■
a password must be from 4 to 11 alphanumeric characters
in length and contain at least one non-alphabetic character
Note that to create or change logins for G3V3 and later releases,
you must login as a superuser with administrative permissions.
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Assigning and changing users
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Assigning new logins and passwords
As you work as an administrator, you may be fortunate enough to
have help administering your switch or you may want to have an
assistant make changes to the switch while you are out of the
office. In these cases, you should set up a new user in the system
and limit what this individual can do. As you’ll see, adding logins
is very easy.
Tip:
You increase system security when you choose the longest
possible password with a mix of lowercase and uppercase
numbers and letters.
The following example shows you how to add a new login called
angi3 with a password of b3stm0m.
To add this user and password, log in with a superuser ID and
complete the following steps:
1. Type add login angi3 and press RETURN.
Use the new login name as part of the add command.
The Login Administration screen appears. The Login’s
Name field shows the name you typed in the add
command; other fields contain defaults.
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Assigning and changing users
73
LOGIN ADMINISTRATION
Password of Login Making Change:
LOGIN BEING ADMINISTERED
Login’s Name:
Login Type:
Service Level:
Disable Following a Security Violation?
angi3
customer
non-super-user
y
Access to INADS Port? n
LOGIN’S PASSWORD INFORMATION
Login’s Password:
Reenter Login’s Password:
Password Aging Cycle Length (Days):
LOGOFF NOTIFICATION
Facility Test Call Notification? y
Remote Access Notification? y
Acknowledgment Required? y
Acknowledgment Required? y
Login Administration screen
2. Complete the following fields:
■
Password of Login Making Change
This is your password.
■
Login’s Password
Assign an initial password for the new login. We’ll
type in b3stm0m as part of our example. The
password does not appear on the screen as you type.
■
Re-enter Login’s Password
3. Press ENTER to save your changes.
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Assigning and changing users
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Setting login permissions
Once you add the new user, you should review the user’s
command permissions and modify them, if necessary.
To review command permissions for our new example login:
1. Type change permissions angi3 and press RETURN.
Use the new login name as part of the add command. The
Command Permission Categories screen appears.
COMMAND PERMISSION CATEGORIES
Login Name: angi3
COMMON COMMANDS
Display Admin. and Maint. Data? n
System Measurements? n
System Mgmt Data Transfer Only? n
ADMINISTRATION COMMANDS
Administer Stations? n
Administer Trunks? n
Additional Restrictions? n
Administer Features? n
Administer Permissions? n
MAINTENANCE COMMANDS
Maintain Stations? n
Maintain Trunks? n
Maintain System? n
Maintain Switch Circuit Packs? n
Maintain Process Circuit Packs? n
Command Permission Categories screen
2. If you want the default permissions, press CANCEL.
3. If you want to change any permissions, enter y to give the
user access or n to restrict access for each permission type.
4. Press ENTER to save your changes.
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Assigning and changing users
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Changing passwords
You should change your passwords often.
Tip:
To force users to change passwords, set password aging in the
Login Administration screen.
To change the password (b3stm0m) for angi3:
1. Type change password angi3 and press RETURN.
The Password Administration screen appears.
2. Complete the following fields:
■
Password of Login Making Change
This is your password that you used to login to the
session.
■
Login Name
■
Login’s Password
■
Reenter Login’s Password
3. Press ENTER to save your changes.
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Changing logins
Occasionally you’ll need to change permissions for a user’s login.
For example, you may want to change a login so that the user
must change their password every 30 days (a good rule of
thumb).
To change the password aging for our new login, angi3:
1. Type change login angi3 and press RETURN.
The Login Administration screen appears with the current
information for angi3.
2. Type 30 in the Password Aging Cycle Length (Days) field.
3. Press ENTER to save your changes.
Preventing toll fraud
An important role for every administrator is to manage the
security of their phone system. You need to make every effort to
ensure that your phone system is not open to toll fraud. Toll fraud
is the unauthorized use of telephone features and services and the
theft of long distance service. When toll fraud occurs, your
company is responsible for charges.
For more information on system security and preventing toll
fraud, we recommend you obtain the BCS Products Security
Handbook and use it often, or call your Center of Excellence.
! SECURITY ALERT:
When you suspect toll fraud, call the Security Hotline
immediately (+1 800 643 2353) or contact your Lucent
representative.
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Top 11 tips to help prevent toll fraud
You can reduce your company’s risk of toll fraud by following a
few important guidelines.
1. Protect system administration from unauthorized access.
Make sure all system administration and maintenance
logins are secure. Change your passwords frequently.
2. Deny unauthorized remote access.
If you do not use remote access, disable all its related
features. If you use remote access, require barrier codes
and set your authorization codes, if applicable, at the
maximum length. Also, change these codes frequently.
3. Restrict individual ability to make international calls.
Set up class of restriction groups to allow only certain
people to call international numbers required for your
business.
4. Protect access to information stored in voice mail.
Require passwords for access to voice mailboxes. Use
complicated passwords and change the passwords
regularly.
5. Deny any transfer from a voice mail system to a dial tone.
Place restrictions on the ports that allow access to and
from your voice mail system. Activate “secure transfer”
features in voice mail systems.
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6. Use system software to intelligently control call routing.
Set up your system to control how each call is handled or
routed. If possible, use time-of-day routing to limit the use
of your system during off hours.
7. Place protection on systems that ask callers to dial digits.
Restrict certain users’ access to dial tone. Restrict the digit
combinations dialed at prompts.
8. Monitor traffic and system activity for suspicious call
patterns.
Use your traffic reports and call detail records to monitor
call activity. Activate features that deny access to your
system when unauthorized attempts are detected.
9. Provide physical security for telecommunications assets.
Restrict unauthorized access to equipment rooms and wire
connection closets. Keep translation backups, system
manuals, and reports in a safe place.
10. Educate system users to recognize toll fraud activity and
react appropriately.
Train your users how to protect themselves from
inadvertent compromises to system security.
11. Monitor call traffic over vectors.
Vector fraud is one of the most common types of toll fraud
because vectors route calls based on the class of restriction
(COR) assigned to the VDN. Refer to BCS Products
Security Handbook or your Lucent representative for more
information.
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Using reports to detect problems
Call Detail Recording
Call Detail Recording (CDR) collects detailed information about
calls handled by your system. This CDR information can be sent
directly to a printer or into call accounting software. You can use
the printed CDR output or call accounting reports to monitor calls
on your system and look for possible toll fraud problems.
Review your call accounting reports or CDR output each day to
help detect possible toll fraud. When reviewing these records,
look for:
■
unusual calling patterns
— numerous calls to the same number
— calls outside of normal business hours
— long calls
■
calls to suspicious destinations, including international
calls not typical for your business
■
patterns of authorization code usage (same code used
simultaneously or high activity)
■
high numbers of “ineffective call attempts” indicating
attempts at entering invalid codes
■
undefined account codes
If you are unfamiliar with reading CDR printed output, you’ll
want to refer to the description of CDR in the DEFINITY ECS
Administrator’s Guide.
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If your organization uses call accounting software to analyze your
CDR output, you probably receive formatted reports that list the
information you need to detect possible toll fraud. If you have
questions about reading your call accounting reports, refer to your
call accounting software manuals.
Security Violations Notification
You can administer Security Violations Notification so that the
system notifies you and provides reports when users enter invalid
information. You want to know about the following types of
violations, which may indicate an attempt to breach your
security:
■
login violations
■
remote access barrier code violations
■
authorization code violations
■
station security code violations
For example, let’s have the system notify us at extension 8000
when someone tries to enter more than 3 invalid authorization
codes within a 1-minute time span.
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To set up Security Violations Notification for our example:
1. Type change system-parameters security and press
RETURN.
The Security-Related System Parameters screen appears.
SECURITY-RELATED SYSTEM PARAMETERS
SECURITY VIOLATION NOTIFICATION PARAMETERS
SVN Login Violation Notification Enabled? n
SVN Remote Access Violation Notification Enabled? n
SVN Authorization Code Violation Notification Enabled? y
Originating Extension: _____
Referral Destination: 8000
Authorization Code Threshold: 3_
Time Interval: 0:01
Announcement Extension: _____
Security-Related System Parameters screen
2. In the SVN Authorization Code Violation Notification
Enabled field, type y and press RETURN.
Additional fields now display on the screen.
3. In the Originating Extension field, type the extension you
want the system to use to originate the call.
Use the extension of an unused non-dial station.
4. Enter 8000 in the Referral Destination field.
Use the extension you want the system to notify.
5. If the referral destination is on a different system or is a
non-display phone, fill in the Announcement Extension
field.
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6. Enter 3 in the Authorization Code Threshold field.
Enter the maximum number of invalid entry attempts you
want to allow.
7. Enter 0:01 (1 minute) in the Time Interval field.
Use an hour:minute format for the amount of time you
want the system to use for the monitor interval.
8. Press ENTER to save your changes.
Viewing security reports
Your system generates two types of Security Violations reports:
■
Security Violations Detail report — displays the number of
successful and failed login attempts by login ID.
■
Security Violations Summary report — displays valid and
failed access attempts, as well as security violations for
logins, authorization codes, barrier codes, and station
security codes.
To display a Security Violations Detail report and see a list of
login data:
1. Type list measurements security-violations detail and
press RETURN.
To display a Security Violations Summary report:
1. Type list measurements security-violations summary
and press RETURN.
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Printing security reports
You may want to keep a paper copy of a Security Violations
report to monitor security trends for a specific time period.
To print a Security Violations Summary report to the slave printer
associated with the administration terminal:
1. Type list measurements security-violations summary
print and press RETURN.
To print a Security Violations Summary report to the system
printer:
1. Type list measurements security-violations summary
schedule and press RETURN.
The system prompts whether you want to print the report
immediately or schedule to print it later.
2. Enter the appropriate Print Interval and press ENTER to send
the report.
Clearing security reports
Once you review the security measurement reports, you may
want to clear the current measurements and reset the Counted
Since field.
To clear measurements for security violations and reset the
counter:
1. Type clear measurements security-violations and press
RETURN.
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Paper records
85
Keeping records
Record keeping plays a vital role in system administration. Your
records should provide a current status of what hardware and
features are installed on your system. Your records also help you
determine which phone features are available for your users.
Whether you are the administrator of a new or existing switch,
follow your own company policy concerning keeping records.
We have included the information below only as a guide. Our list
contains different types of information for you to consider, but
you need to determine which method of record keeping works
best for you and your organization.
Paper records
Your DEFINITY switch keeps an electronic record of your
system configuration and any changes you make.
A common method for keeping paper records is to print copies of
screens and reports so you have backup copies of the information
stored on your system. If you use this method, be sure to keep the
copies in a safe and easy-to-access location.
If you end a list or display command with the command print, the
system prints a paper copy of the selected list or display screen to
the slave printer associated with the administration terminal.
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For example, to print a list of stations that are currently
administered on your system, complete the following steps at the
command prompt:
1. Type list station print and press RETURN.
Tip:
To print a screen or report to the system printer, end a list or
display command with the word schedule. The system then
prompts you to select to print immediately or schedule printing,
For more information about generating reports, refer to Little
Instruction Book for advanced administration or to System
Monitoring and Reporting.
System information
You should keep current copies of each of the following system
lists in your records. If you ever need to replace information
because of a system failure, these lists help Lucent rebuild your
system.
Use the following commands to print general system lists, and
save these lists as your paper records:
■
display dialplan print — prints your dialing parameters
■
display system-parameters customer-options print —
prints the current software version and shows which
features have been enabled on your system
■
display system-parameters features print — prints the
parameter settings for features on your system
■
display feature-access-codes print — prints the current
feature access codes by feature
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■
list configuration all print — prints your slot and port
assignments
■
list extension-type print — prints information for each
extension on your system
■
list station print — prints information for each station on
your system
■
list data print — prints information for each data module
on your system
■
list type group print — where type can be replaced with
hunt, trunk, pickup, and so on. Prints parameters for the
specified group.
■
list coverage path print — prints each defined coverage
path and each of the coverage points
In addition to the above reports, you may want to periodically
print other lists, traffic reports, or security reports to monitor the
use of your system.
Specific extension information
You’ll probably want to keep both system and individual
extension records. To keep extension records, print a copy of the
station form for each extension.
For example, to print a station form for extension 4567:
1. Type display station 4567 print and press RETURN.
As another example, to print a station form for data module 5567:
1. Type display data 5567 print and press RETURN.
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Other information
You may find that you want to keep track of information that is
not stored on the system and is specific to your company, such as:
■
switch locations and handles (names)
■
groups of extensions you’ve reserved for certain
departments or types of lines
■
login names and privileges
■
customized soft-key assignments
Basically, you can track whatever information is appropriate for
your company. And you can decide whether you want to keep just
paper copies or perhaps design a computer database to track all
your system information. It is up to you.
Remember that the better records you keep, the better able you’ll
be to solve problems, reconstruct information, and make the best
use of the features on your DEFINITY system.
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Preparing to contact Lucent
Do you need to call Lucent for additional information or help in
solving a problem?
If you do, please have the following information handy. This
helps the person taking your call find the answer to your question.
■
Your installation location ID (also called your IL)
(Write your IL number here for easy reference)
■
Your name
■
Your phone number (in case we need to call you back)
■
Your company’s main listed phone number
■
The task you want to accomplish, complete with all the
numbers involved in the task (for example, extensions or
phone numbers, trunk group numbers, phone types, or
report types)
Once you gather the information you need, refer to ‘‘How to get
help’’ on page xvi for a list of Lucent support organizations and
their phone numbers.
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Glossary
GL
A
Abbreviated Dialing
A feature that allows callers to place calls by dialing just one or two digits.
access code
A dial code used to activate or cancel a feature or access an outgoing trunk.
analog phone
A phone that receives acoustic voice signals and sends analog electrical
signals along the phone line.
ARS partitioning
A feature that allows you to route calls differently for different groups of
users.
attendant
A person at a console who provides personalized service for incoming callers
and voice-services users by performing switching and signaling operations.
attendant console
The workstation used by an attendant. The attendant console allows the
attendant to originate a call, answer an incoming call, transfer a call to
another extension or trunk, put a call on hold, and remove a call from hold.
Attendants using the console can also manage and monitor some system
operations.
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Audio Information Exchange (AUDIX)
A fully-integrated voice-mail system. Can be used with a variety of
communications systems to provide call-history data, such as subscriber
identification and reason for redirection.
Automatic Alternate Routing (AAR)
A feature that routes calls to alternate routes when facilities are unavailable.
Automatic Call Distribution (ACD)
A feature that gives users more flexibility in routing calls to hunt group
agents. ACD also allows external measurement systems such as BCMS and
CentreVu® CMS to be used.
Automatic Circuit Assurance (ACA)
A feature that tracks calls of unusual duration to facilitate troubleshooting.
Automatic Route Selection (ARS)
A feature that allows the system to automatically choose the least-cost route
for toll calls.
B
barrier code
A security code used with Remote Access to prevent unauthorized access.
bridge (bridging)
The appearance of a phone’s extension at one or more other phones.
bridged appearance
A call appearance on a phone that matches a call appearance on another
phone for the duration of a call.
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C
call appearance
For the phone or attendant console, a button labeled with an extension and
used to place outgoing calls, receive incoming calls, or hold calls. Lights
next to the button show the status of the call appearance.
Call Detail Recording (CDR)
A feature that records call data.
Call Vectoring
A feature that allows users to provide flexible, customized call handling by
writing a series of instructions in a simple programming language.
carrier
An enclosed shelf containing vertical slots that hold circuit packs.
centum call seconds (CCS)
A CCS is a unit for measuring call traffic. One CCS equals 100 seconds. Call
traffic for a facility, such as a hunt group or phone, is scanned every 100
seconds. If the facility is busy, it is assumed to have been busy for the entire
scan interval. There are 3600 seconds per hour, so a facility that is busy for
an entire hour will be measured as being busy for 36 CCS.
central office (CO)
The location of phone switching equipment that provides local phone service
and access to toll facilities for long-distance calling.
circuit
A channel or transmission path between two or more points.
Class of Restriction (COR)
A feature that defines call-origination and call-termination restrictions.
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Class of Service (COS)
A feature that determines whether users can activate certain features.
coverage answer group
A group of phones that ring simultaneously when a call is redirected to it.
coverage path
The order in which calls are redirected to alternate phones.
coverage point
An extension designated as an alternate phone in a coverage path.
D
data module
A digital interface device between the switch and data equipment.
Direct Department Calling (DDC)
A method for distributing hunt group calls to agents. The switch searches
through all the hunt group extensions in order, starting with the first
extension. As soon as the switch finds an available extension, it connects the
call. Compare to Uniform Call Distribution (UCD).
E
Expert Agent Selection (EAS)
A feature allowing incoming calls to be routed to specialized groups of
agents within a larger pool of agents.
extension
A number by which calls are routed through a communications system.
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external call
A connection between a communications system user and a party on the
public network or on another communications system in a private network.
F
facility
A telecommunications transmission pathway and associated equipment.
feature access code (FAC)
A code users dial to access a system feature.
feature button
A button on a phone or attendant console used to access a specific feature.
H
hunt group
A group of extensions that can simultaneously answer multiple calls to a
single phone number. When a call arrives at the group number, the switch
searches (“hunts”) for an available extension in the group and connects the
call to that extension.
I
internal call
A connection between two users on the same phone system.
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M
major alarm
An indication of a component failure that requires immediate attention.
minor alarm
An indication of a component failure that could affect customer service.
multiappearance phone
A phone equipped with several call-appearance buttons allowing the user to
handle more than one call on that same extension at the same time.
P
pickup group
A group of individuals authorized to answer any call directed to an extension
within the group.
port carrier
A carrier in a cabinet containing port circuit packs, power units, and service
circuits. Also called a port cabinet.
primary extension
The main extension associated with the physical phone or data terminal.
principal
A phone that has its primary extension bridged on one or more other phones.
public network
The network that can be openly accessed by all customers for local and
long-distance calling.
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R
redirection criteria
Information administered for each phone’s coverage path that determines
when an incoming call is redirected to coverage.
S
skill
An attribute assigned to an agent in a system using Expert Agent Selection.
An agent’s skill indicates a specialty in which the agent is proficient.
split
An ACD hunt group.
system administrator
The person who maintains overall customer responsibility for system
administration.
system printer
An optional printer that may be used to print scheduled reports via the report
scheduler.
system report
A report that provides historical traffic information for internally measured
splits.
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T
trunk
A dedicated telecommunications channel between 2 phone systems or COs.
trunk group
Telecommunications channels assigned as a group for certain functions that
can be used interchangeably between two communications systems or COs.
U
Uniform Call Distribution (UCD)
A method for distributing hunt group calls to agents by comparing agents’
workloads. DEFINITY ECS can deliver each new call to the most idle agent
(the available agent who has been idle the longest since their last hunt group
call) or to the least occupied agent (the agent who has spent the least amount
of time on hunt group calls in their current shift). Compare to Direct
Department Calling (DDC).
Uniform Dial Plan (UDP)
A feature that allows a unique 4- or 5-digit number assignment for each point
in a multiswitch system.
V
Vector
A set of call handling instructions for DEFINITY ECS, written in Lucent’s
call vectoring programming language.
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Index
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Index
buttons
call appearance, 53
feature, 21
help, xii
programmed, 16
A
abbreviated dialing, 35
access, remote, 52
accessing the system, 5
adding
area codes, 60
extension ranges, 14
phones, 17
prefixes, 60
alias, 23
announcement board circuit packs, 9
announcements, saving, 9
answering
backup, see call coverage
shared, see pickup groups
area codes, adding, 60
ARS partitioning, 66
assigning
coverage paths, 44
logins, 72
ringing, 54
attd code, 13
Automatic Route Selection (ARS), 57
B
backup answering see call coverage
backups, translations, 9
books
how to order more copies, xv
online, xv
bridged call appearance, 53
C
call appearance, 53
call coverage, 41
Call Detail Recording (CDR), 79
call forwarding, 40
calling Lucent, 89
changing
feature buttons, 25
logins, 76
paths, see call coverage
phones, 29
routing, 60
class of restriction (cor), 51
class of service (cos), 40, 51
commands
add abbreviated-dialing group, 35
add coverage path, 42
add coverage time-of-day, 45
add login, 72
add pickup-group, 38
add station, 20
change ars analysis, 62, 64
change authorization-code, 65
change coverage path, 49
change coverage remote, 48
change dialplan, 14, 15
change feature-access-codes, 16
change login, 76
change password, 75
change permissions, 74
change station, 21, 36, 44, 46, 54
change system feature, 34
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commands, (continued)
change system-parameters
security, 81
change telecommuting-access, 52
display coverage sender group, 44
display dialplan, 14
display feature-access codes, 51
display station, 22
display system-parameters
maintenance, 8
display time, 7
duplicate station, 22
list ars route-chosen, 61
list bridge, 56
list call-forwarding, 41
list configuration station, 18
list configuration station print, 19
list cor, 68
list measurements
security-violations, 82
logoff, 10
save announcements, 9
save translation, 8
set time, 6
status station, 41
connecting phones, 20
cor, see class of restriction
cos, see class of service
coverage answer group, 46
coverage paths
assigning, 44
creating, 42
remote, 47
time-of-day, 45
customizing phones, 27
D
dac, see dial access codes
data modules, 3
dates, system, 6
DEFINITY system example, 2
detecting problems, 79
dial access codes (dac), 13
dial plans
displaying, 14
First Digit Table, 12
understanding, 11
Directed Call Pickup, 39
E
ext, see extensions
extension ranges, adding, 14
extensions, 13, 19
F
fac, see feature access codes
facility restriction level (FRL), 59
feature access codes (fac), 13, 15
feature buttons, 21, 25
G
group answering, see pickup groups
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H
O
hardware, 1
help
buttons, xii
numbers to call, xvi
off-net, see coverage path, remote
online books, xv
P
I
information, system, 86
K
keeping records, 85
L
Last Number Dialed, 15
logging in, 5
logging off, 10
logins
assigning, 72
changing, 76
permissions, 74
requirements, 71
M
message line, xii
miscellaneous code, 13
parameters, system, 33
partitioning,ARS, 66
passwords, 5, 71, 75
permanent saving, 8
permissions, login, 74
phones
adding, 17
alias, 23
analog, 4, 19, 55
changing, 29
connecting, 20
customizing, 27
digital, 4, 55
duplicate, 22
hybrid, 4
IP softphone, 17
ISDN, 4
removing, 30
swapping, 29
upgrading, 28
pickup groups, 38
port address, 19
prefixes, adding, 60
problems, detecting, 79
programmed buttons, 16
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R
records, keeping, 85
redirecting calls, see call coverage
remote access, 52
remote coverage paths, 47
removing phones, 30
reports, security, 82
ringing, assigning, 54
routing, changing, 60
S
saving
announcements, 9
permanent, 8
temporary, 8
translations, 8
screens, xi
Abbreviated Dialing List, 35
ARS Digit Analysis Table, 58, 62
ARS Route Chosen Report, 61
Authorization Code - COR
Mapping, 65
Command Permission
Categories, 74
Coverage Path, 43, 47, 50
Date and Time, 7
Dial Plan Record, 12
Duplicate Station, 23
Feature Access Codes, 51
Feature-Related System
Parameters, 34
Login Administration, 73
Pickup Group, 39
Remote Call Coverage Table, 49
Save Translation, 9
screens, (continued)
Security-Related System
Parameters, 81
Station, 21, 37, 54 to 56
System Configuration, 18
System Parameters Call
Coverage/Call Forwarding, 40
Terminal screen for login, 6
Time of Day Coverage Table, 45
security
concerns, xiii
hotline, 71
passwords, 72
reports, 82
violations, 52
Security Violations Notification, 80
shared answering see pickup groups
software packages, 1
speed dialing, see abbreviated dialing
status line, xii
swapping phones, 29
system
access, 5
parameters, 33
time and date, 6
system access terminal (SAT), 3
system information, 86
T
tac, see trunk access codes
telecommuting, 51
temporary saving, 8
terminal type, 5
time, system, 6
time-of-day coverage path, 45
toll fraud, xiii, 76
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translations
backups, 9
saving, 8
trunk access codes (tac), 13
TTI, see Terminal Translation
Initialization
U
upgrading phones, 28
V
violations, security, 52
voice terminals, see phones
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Index
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We’d like your opinion.
We welcome your feedback! Please let us know what you think about this book.
DEFINITY System’s Little Instruction Book
for basic administration
555-233-756, Issue 1, April 2000, Comcode 108600842
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DEFINITY System’s Little Instruction Book
for basic administration 555-233-756
Helpful Lucent web sites
Issue 1
April 2000
107
Helpful Lucent web sites
Do you need more information or assistance? Try these web sites!
Lucent main site
Check here often to see what’s new at Lucent!
http://www.lucent.com/
Business Communications Systems main site
Look here for helpful information provided by BCS.
http://www.lucent.com/enterprise/
Customer self service center
Use this site to find answers to questions, review maintenance
tickets, or to get the latest version of this book.
http://support.lucent.com/
Bell Labs DEFINITY ECS site
Go here to offer suggestions for what you would change if you
were in charge of updating DEFINITY ECS.
http://www.lucent.com/enterprise/sig/develop/
Lucent direct (online product catalog)
Browse here to find the latest products and order online!
http://www.lucentdirect.com/
International DEFINITY user’s group site
Use this site to find more users, just like you!
http://www.indug.org/
TELL US WHAT YOU THINK
email: document@drmail.lucent.com
fax: 303-538-1741
write: Lucent Technologies Product Documentation
Rm 22-2G12, 11900 N. Pecos St, Denver, CO 80234
Why this new book?
You’ve told us that you want step-by-step instructions on everyday
administration tasks for your DEFINITY system, and we’ve been listening.
This book contains the information you need for basic telephone system
administration.
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