Preventative Maintenance document for all Unimark and IER ATB2

Worldspan Services Ltd,
Preventative Maintenance document for all Unimark, IER
and Genicom ATB2 products currently used by Worldspan
This documentation contains confidential information proprietary to Worldspan
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
Every One-month or every 5000 coupons (more often in high-volume applications),
inspect the Unit for unusual wear or damage to components. The inspection will take
less than 10 minutes.
 Carefully inspect the outer surfaces of the Unit’s enclosure for signs of
excessive internal heat buildup. Visual evidence of excessive internal
heat buildup may be confirmed by observation of discoloration or
warping of the covers surrounding the electronic components.
 Examine the Unit’s external and internal surfaces, ventilation
slots, transport mechanism, and exposed components for dust
buildup. All dust should be removed at least every month to
maintain performance.
If cleaning is required, complete the recommended cleaning procedures listed in the
following sections.
Using the Cleaning Card
The Cleaning Card is saturated in a 99% Isopropyl Alcohol cleaning solution, and has
been designed to be fed through the transport mechanism and clean the print head,
print head platen, and encoder drive wheels.
Cleanings cards are available from Unimark by calling local customer service. The
part number for the cleaning card is 700-5014-600 (single), or the card may be
ordered as a kit of five (-605K), twenty-five (-625K), etc.
Do not remove the card from the sealed pouch until you are ready to insert the card into
the Unit.
To use the cleaning card:
 Power the Unit on.
 Take the Unit off-line (press the ONLINE key).
 Press the ENTER key to enter the menu system.
 Press the UP/DOWN arrow key until the “Print Tests” menu appears.
 Press the ENTER key to access this menu.
 Press the UP/DOWN arrow key until the “Cleaning Card” option
 Press the ENTER key.
 Tear open the pouch containing the cleaning card.
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
 Insert the cleaning card into the front revalidation slot of the Unit. The
Unit will automatically move the cleaning card through the encoder,
print head, and exit path areas of the Unit.
 Wait until all motors stop running before using the Unit, and allow at
least one minute for the cleaning solution to evaporate. Press the
ONLINE key and place the Unit back in the on-line state
Unimark XP Cleaning Card
The cleaning coupon should be ran approximately every 5,000 coupons or
when print becomes lighter on both the XP and the Sprite.
The cleaning coupon is the same for both the XP and Sprite. The cleaning
coupons cost $1 USD per coupon or £1 GBP
In addition to the cleaning coupon, both Customers and service providers alike
needs to be aware that Periodic compressed air should be used on the printers
cleaning out any residue from tickets.
The Unimark XP printhead is covered under warranty up to 1 million inches
(125,000 coupons).
Both the XP and Sprite ATB2 Printers will be shipped with 4 cleaning coupons
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
Preventive Maintenance Unimark Sprite
This section describes the preventive maintenance procedures for the SPRITE.
Although the SPRITE will perform dependably right out of the box, the operator must
do a periodic inspection and cleaning to keep it in good working order. With proper
care, the SPRITE enclosure, print head, magnetic encoder (when so equipped),
transport assembly, and other components can be expected to continue to provide
good service for many years. The following inspection and cleaning procedures are
presented separately for clarity, but may be performed at the same time.
Periodic Inspection and Cleaning
Like any piece of office equipment, the SPRITE ATB printer will need periodic
maintenance. Every three months or 12,000 coupons, the printer should
be cleaned and visually inspected. This process should take no more than ten
Examine the enclosure's external and internal surfaces, ventilation slots,
transport assembly, and internal components for dust buildup. All dust should be
removed at least every three months to maintain performance.
 Vacuum dust accumulation from the ventilation slots and other external
surfaces of the SPRITE.
 Dampen a soft cloth or paper towel with a mild solution of soap and water or
a mild commercial cleaner and wipe the surface.
 Dry the cleaned area with a clean, dry cloth or paper towel.
 Dust is primarily produced by ticket stock passing through the transport
assembly inside the SPRITE enclosure. Clean the internal surfaces of the
enclosure as follows:
 Toggle the POWER switch to 0 (OFF).
 Unplug power cord from back of the enclosure
 Unlock door on left side of enclosure and open to a maximum of 90º.
 Remove all card stock from enclosure by rotating knurled knobs along
transport path as required.
 Vacuum as much dust as possible from inside enclosure.
Use compressed air to blow dust from ticket stock path grooves in transport
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
Using a SPRITE Cleaning Card
A cleaning card is available for the SPRITE, which will clean the print head and
the entire paper path via a menu selection. To use the cleaning card (P/N 7005014-200) follow these instructions:
 Press ONLINE/ENTER key to take the printer to Offline/Menu.
 Press the up or down arrow keys to access MENU PRINT. Press
 Press the up or down arrow keys to access PRINT CLEAN. Press
 The display will scroll to alert the operator to REMOVE ALL STOCK FROM
 Once the stock has been removed, the display will scroll INSERT
 Upon inserting the pre-saturated cleaning card, the coupon will move back
and forth three times over the print head and the magnetic read/write heads
while the display scrolls CLEANING IN PROGRESS. The operator will hear
the drive rollers inside the printer spin dry for about 10 seconds after each
 The cleaning card will exit into the front ticket bin when the cleaning cycle is
complete. Properly dispose of used cleaning card.
 Press EXIT/RESET three times to return to Offline/Menu, and then press
ONLINE/ENTER to return to Online.
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
The IER 557 Series Printer Cabinet and built in models (C, D, E and F) are designed
for high volume applications. To maintain optimum performance of these printers and
to reduce the risk of failure it is important to follow the recommended preventive and
periodic maintenance schedules indicated below;
Periodic maintenance every 8,000 documents
Level 1 preventive maintenance every 80,000 documents
Level 2 preventive maintenance once a year
Use Cleaning coupon and Air Canister to clear paper dust from the enclave of the
unit. Use a cleaning coupon regularly to avoid build up of dust which will assist in the
build up of static charge causing the unit to Jam or fail.
Periodic Printer Maintenance (The printer is installed in the cabinet and switched on)
Maintenance Schedule
Estimated Time
Every 8000 documents
15 minutes
Type of Operations to be Performed
Cleaning Products to be used
Cleaning the Printhead
Cleaning Kit, IER P/N PL21709
Removing dust from the printer interior
Printhead Cleaning Kit, IER P/N
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
M.T.B.F. (Mean Time Between Failures)
The MTBF of the IER Printer has been estimated at 8 500 hours under the following
conditions: 24 h/24 h powered-up, 365 days/year and 575 coupons printed daily under normal
operating conditions that are:
Temperature + 5°C to + 40°C (41°F to 104°F)
Relative humidity 20 % to 80 % without condensation
AC power supply 90 V eff / 132 V eff187 V eff / 264 V eff
Frequency 50Hz or 60Hz
Any document used for printing and magnetic encoding (on magnetic stripe) must
comply with IATA standard 722 c and 722 e. IER has already approved several types
of correct thermal media. This list is not restrictive, but we, nevertheless strongly
recommend that you submit samples of media you are planning to use for analysis in
order to obtain approval.
The service life of the thermal printhead is determined by the number of heating cycles
performed by each micro resistor. The theoretical limit is 100 million cycles on any one micro
resistor or 50 kms of paper (with no pre cut area).
The service life of the magnetic head(s) is conditioned by abrasion due to the passage of
documents over the head(s). The limit is 1.000.000 passes, after which damage of the head(s)
can be expected, leading to encoding or reading errors. Depending on the application (frontend insertion or continuous feed), the number of passes for a given document over the
magnetic head(s) can be used to evaluate the service life in terms of number of documents.
Service time of both thermal printhead(s) and magnetic head(s) may vary depending on
factors such as:
 The environment (standard, dusty, humid, hot, cold...)
 The quality of the paper
 The amount and the density of the preprinted text and graphics
 The quality of the ink used for the pre-printing
 The surface and the location of the pre-printing (logo...)
Periodic cleaning
Calls for no particular technical knowledge and may be carried out by the operator.
Periodic cleaning
 Cleaning of Thermal
 Dusting paper guide and
Every 8 000 to 30 000 documents
depending upon the quality of the
paper media, when used in Direct
Thermal Mode.
These operations should be carried out more frequently in particularly harsh environments
(dust, humidity).
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
 Use the cleaning kit dust-remover spray and remove dust from the front
insertion slot, stacker, and rear feeders.
 Open the left-side door and swing open the hinged top cover.
 Use the cleaning kit dust remover spray and remove dust from the inside of the
printer (paper path, mechanical assembly, and sensors).
Prepared by Michael Merhej
May 26th 2005
Worldspan Services Ltd,
Texas Instruments TI 1600 GENICOM
In order to maintain optimum print quality, a few adjustments and/or maintenance
procedures may be required, such as:
Cleaning the Thermal Printhead
To maintain print quality the Thermal Printhead should be cleaned, depending upon
the coupon stock used, after printing approximately 20,000 coupons or when the print
quality begins to degrade. A Printhead Cleaning kit - P/N 2647868-0001 or -0002
which includes head-cleaning coupons impregnated with alcohol is required.
To clean the printhead, complete the following steps:
1. Press the Supplies key and the LCD displays Supplies Status.
2. Press Previous until the display shows Clean Printhead.
3. Press Select. The LCD prompts you to insert the cleaning coupon.
4. Insert the cleaning coupon into the manual feed slot. The coupon is
drawn into the printer and will be moved under the Printhead. The
coupon is then deposited in the front bin.
5. After the Printhead is cleaned, a 60 second drying cycle begins to
remove all the alcohol residue.
6. When the drying cycle is complete, the printer returns to Ready/Idle.
Do not open the head-cleaning coupon until ready for use.
Do not use a head-cleaning coupon that has dried out.
Be careful not to bend or crimp the edges of the coupon
The Thermal Printhead should be replaced if:
 It has been cleaned and the print quality has degraded to an
unacceptable level.
 It has reached its life expectancy of 150,000 coupons for average to
high sensitivity direct thermal stock on the ATB1600 Printer.
Prepared by Michael Merhej
May 26th 2005