AVG File Server 2011
User Manual
Document revision 2011.03 (23. 2. 2011)
C opyright AVG Technologies C Z, s.r.o. All rights reserved.
All other trademarks are the property of their respective owners.
This product uses RSA Data Security, Inc. MD5 Message-Digest Algorithm, C opyright (C ) 1991-2, RSA Data
Security, Inc. C reated 1991.
This product uses code from C -SaC zech library, C opyright (c) 1996-2001 Jaromir Dolecek
(dolecek@ics.muni.cz).
This product uses compression library zlib, C opyright (c) 1995-2002 Jean-loup Gailly and Mark Adler.
This product uses compression library libbzip2, C opyright (c) 1996-2002 Julian R. Seward.
A V G File Server 2 0 1 1 © 2 0 1 1 C opyright A V G T ec hnologies C Z, s .r.o. A ll rights res erved.
1
Contents
........................................................................................................................ 6
1. Introduction
........................................................................................................................
7
2. AVG
Installation Requirements
7
2.1 Operation..........................................................................................................
Systems Supported
7
2.2 Minimum ..........................................................................................................
& Recommended HW Requirements
........................................................................................................................
8
3. AVG
Installation Options
........................................................................................................................
9
4. AVG
Installation Process
4.1 Welcome.......................................................................................................... 9
10
4.2 Activate..........................................................................................................
your AVG license
..........................................................................................................
11
4.3 Select type
of installation
12
4.4 Custom..........................................................................................................
options
.......................................................................................................... 13
4.5 Install progress
..........................................................................................................
13
4.6 Installation
was successful
........................................................................................................................
15
5. After
Installation
15
5.1 Product..........................................................................................................
registration
15
5.2 Access ..........................................................................................................
to user interface
..........................................................................................................
15
5.3 Scanning
of the whole computer
..........................................................................................................
15
5.4 AVG default
configuration
........................................................................................................................
16
6. AVG
User Interface
17
6.1 System..........................................................................................................
Menu
17
6.1.1 F ..........................................................................................................
ile
..........................................................................................................
17
6.1.2 Com
pone nt s
..........................................................................................................
17
6.1.3 Hist
ory
17
6.1.4 T ..........................................................................................................
ools
..........................................................................................................
17
6.1.5 He
lp
19
6.2 Security..........................................................................................................
Status Info
.......................................................................................................... 20
6.3 Quick Links
..........................................................................................................
21
6.4 Components
Overview
.......................................................................................................... 22
6.5 Server components
.......................................................................................................... 23
6.6 Statistics
23
6.7 System..........................................................................................................
Tray Icon
........................................................................................................................
25
7. AVG
Components
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.......................................................................................................... 25
7.1 Anti-Virus
..........................................................................................................
25
7.1.1 Ant
i-V irus Princ iple s
..........................................................................................................
25
7.1.2 Ant
i-V irus Int e rfa c e
.......................................................................................................... 26
7.2 Anti-Spyware
..........................................................................................................
26
7.2.1 Ant
i-Spy w a re Princ iple s
..........................................................................................................
26
7.2.2 Ant
i-Spy w a re Int e rfa c e
28
7.3 Resident..........................................................................................................
Shield
..........................................................................................................
28
7.3.1 Re
side nt Shie ld Princ iple s
..........................................................................................................
28
7.3.2 Re
side nt Shie ld Int e rfa c e
..........................................................................................................
28
7.3.3 Re
side nt Shie ld De t e c t ion
32
7.4 Update ..........................................................................................................
Manager
..........................................................................................................
32
7.4.1 Upda
t e M a na ge r Princ iple s
..........................................................................................................
32
7.4.2 Upda
t e M a na ge r Int e rfa c e
7.5 License .......................................................................................................... 34
36
7.6 Remote ..........................................................................................................
Administration
.......................................................................................................... 36
7.7 Anti-Rootkit
..........................................................................................................
36
7.7.1 Ant
i-Root kit Princ iple s
..........................................................................................................
36
7.7.2 Ant
i-Root kit Int e rfa c e
........................................................................................................................
39
8. AVG
Settings Manager
........................................................................................................................
42
9. AVG
Server Components
..........................................................................................................
42
9.1 Documents
Scanner for MS SharePoint
..........................................................................................................
42
9.1.1 Doc
um e nt Sc a nne r Princ iple s
..........................................................................................................
42
9.1.2 Doc
um e nt Sc a nne r Int e rfa c e
44
10.........................................................................................................................
AVG for SharePoint Portal Server
..........................................................................................................
44
10.1 Program
Maintenance
..........................................................................................................
44
10.2 AVG for
SPPS Configuration - SharePoint 2007
..........................................................................................................
46
10.3 AVG for
SPPS Configuration - SharePoint 2003
48
11.........................................................................................................................
AVG Advanced Settings
.......................................................................................................... 48
11.1 Appearance
11.2 Sounds.......................................................................................................... 50
51
11.3 Ignore..........................................................................................................
Faulty Conditions
.......................................................................................................... 52
11.4 Virus Vault
.......................................................................................................... 53
11.5 PUP Exceptions
11.6 Scans .......................................................................................................... 55
55
11.6.1 ..........................................................................................................
Sc a n Whole Com put e r
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..........................................................................................................
55
11.6.2 She
ll Ext e nsion Sc a n
..........................................................................................................
55
11.6.3 Sc
a n Spe c ific F ile s or F olde rs
55
11.6.4 ..........................................................................................................
Re m ov a ble De v ic e Sc a n
.......................................................................................................... 60
11.7 Schedules
60
11.7.1 ..........................................................................................................
Sc he dule d Sc a n
60
11.7.2 ..........................................................................................................
V irus Da t a ba se Upda t e Sc he dule
60
11.7.3 ..........................................................................................................
Progra m Upda t e Sc he dule
..........................................................................................................
70
11.8 Resident
Shield
..........................................................................................................
70
11.8.1 Adv
a nc e d Se t t ings
..........................................................................................................
70
11.8.2 Exc
lude d it e m s
73
11.9 Cache ..........................................................................................................
Server
.......................................................................................................... 75
11.10 Anti-Rootkit
.......................................................................................................... 76
11.11 Update
76
11.11.1..........................................................................................................
Proxy
76
11.11.2..........................................................................................................
Dia l-up
76
11.11.3..........................................................................................................
URL
76
11.11.4..........................................................................................................
M a na ge
..........................................................................................................
83
11.12 Remote
Administration
..........................................................................................................
84
11.13 Server
components
84
11.13.1..........................................................................................................
Doc um e nt Sc a nne r for M S Sha re Point
84
11.13.2..........................................................................................................
De t e c t ion Ac t ions
..........................................................................................................
87
11.14 Temporarily
disable AVG protection
..........................................................................................................
88
11.15 Product
Improvement Programme
90
12.........................................................................................................................
AVG Scanning
..........................................................................................................
90
12.1 Scanning
Interface
..........................................................................................................
91
12.2 Predefined
Scans
..........................................................................................................
91
12.2.1 Whole
Com put e r Sc a n
..........................................................................................................
91
12.2.2 Sc
a n Spe c ific F ile s or F olde rs
91
12.2.3 ..........................................................................................................
Ant i-Root kit Sc a n
..........................................................................................................
101
12.3 Scanning
in Windows Explorer
..........................................................................................................
101
12.4 Command
Line Scanning
101
12.4.1..........................................................................................................
CM D Sc a n Pa ra m e t e rs
104
12.5 Scan ..........................................................................................................
Scheduling
104
12.5.1..........................................................................................................
Sc he dule Se t t ings
104
12.5.2..........................................................................................................
How t o Sc a n
104
12.5.3..........................................................................................................
Wha t t o Sc a n
113
12.6 Scan ..........................................................................................................
Results Overview
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114
12.7 Scan ..........................................................................................................
Results Details
114
12.7.1..........................................................................................................
Re sult s Ov e rv ie w T a b
114
12.7.2..........................................................................................................
Infe c t ions T a b
114
12.7.3..........................................................................................................
Spy w a re T a b
114
12.7.4..........................................................................................................
Wa rnings T a b
114
12.7.5..........................................................................................................
Root kit s T a b
114
12.7.6..........................................................................................................
Inform a t ion T a b
122
12.8 Virus ..........................................................................................................
Vault
........................................................................................................................
124
13.
AVG Updates
..........................................................................................................
124
13.1 Update
Levels
..........................................................................................................
124
13.2 Update
Types
..........................................................................................................
124
13.3 Update
Process
........................................................................................................................
126
14.
Event History
........................................................................................................................
128
15.
FAQ and Technical Support
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1. Introduction
This user manual provides comprehensive documentation for AVG File Server 2011.
Congratulations on your purchase of AVG File Server 2011!
AVG File Server 2011 is one of a range of award winning AVG products designed to
provide you with peace of mind and total security for your server. As with all AVG
products AVG File Server 2011 has been completely re-designed, from the ground
up, to deliver AVG’s renowned and accredited security protection in a new, more user
friendly and efficient way. Your new AVG File Server 2011 product has a streamlined
interface combined with more aggressive and faster scanning. More security features
have been automated for your convenience, and new ‘intelligent’ user options have
been included so that you can fit our security features to your way of life. No more
compromising usability over security!
AVG has been designed and developed to protect your computing and networking
activity. Enjoy the experience of full protection from AVG.
All AVG products offer
Protection that’s relevant to the way you use your computer and the Internet:
banking and shopping, surfing and searching, chatting and emailing, or
downloading files and social networking – AVG has a protection product that’s
right for you
Hassle-free protection that’s trusted by over 110 million people around the
world and fueled by a global network of highly-experienced researchers
Protection that’s backed by round-the-clock expert support
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2. AVG Installation Requirements
2.1. Operation Systems Supported
AVG File Server 2011 is intended to protect workstations/servers with the following
operating systems:
Windows 2003 Server and Windows 2003 Server x64 Edition
Windows 2008 Server and Windows 2008 Server x64 Edition
(and possibly higher service packs for specific operating systems)
2.2. Minimum & Recommended HW Requirements
Minimum hardware requirements for AVG File Server 2011:
Intel Pentium CPU 1,5 GHz
512 MB of RAM memory
470 MB of free hard drive space (for installation purposes)
Recommended hardware requirements for AVG File Server 2011:
Intel Pentium CPU 1,8 GHz
512 MB of RAM memory
600 MB of free hard drive space (for installation purposes)
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3. AVG Installation Options
AVG can be installed either from the installation file available on your installation CD, or
you can download the latest installation file from AVG website (http://www.avg.com).
Before you start installing AVG, we strongly recommend that you visit AVG
website (http://www.avg.com) to check for a new installation file. This way
you can be sure to install the latest available version of AVG File Server 2011.
During the installation process you will be asked for your license number. Please make
sure you have it available before starting the installation. The sales number can be
found on the CD packaging. If you purchased your copy of AVG on-line, your license
number will have been delivered to you via e-mail.
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4. AVG Installation Process
To install AVG File Server 2011 on your computer, you need to get the latest
installation file. You can use the installation file from the CD that is a part of your box
edition but this file might be out-of-date. Therefore we recommended getting the
latest installation file online. You can download the file from AVG website (http://www.
avg.com), the Suppo rt C e nte r / D o wnlo a d section.
The installation is a sequence of dialog windows with a brief description of what do at
each step. In the following, we offer an explanation for each dialog window:
4.1. Welcome
The installation process starts with the W e lco m e dialog window. Here you select the
language used for the installation process, and the default language of AVG user
interface. In the upper section of the dialog window find the drop-down menu with the
list of languages you can chose from:
Atte ntio n: He re , y ou a re se le c t ing t he la ngua ge for t he inst a lla t ion proc e ss. T he
la ngua ge y ou se le c t w ill be inst a lle d a s t he de fa ult la ngua ge for AV G use r int e rfa c e ,
t oge t he r w it h English t ha t is inst a lle d a ut om a t ic a lly . If y ou w a nt t o ha v e inst a lle d
ot he r a ddit iona l la ngua ge s for t he use r int e rfa c e , ple a se de fine t he m w it hin t he se t up
dia log C us to m O ptio ns .
Further, the dialog provides the full wording of the AVG license agreement. Please read
it carefully. To confirm that you have read, understood and accept the agreement
press the Acce pt button. If you do not agree with the license agreement press the
D e cline button, and the installation process will be terminated immediately.
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4.2. Activate your AVG license
In the Activ a te Y o ur Lice ns e dialog you are invited to fill in your license number into
the provided text field.
The sales number can be found on the CD packaging in your AVG File Server 2011
box. The license number will be in the confirmation email that you received after
purchasing your AVG File Server 2011 on-line. You must type in the number exactly
as shown. If the digital form of the license number is available ( in t he e m a il), it is
recommended to use the copy and paste method to insert it.
Press the Ne xt button to continue the installation process.
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4.3. Select type of installation
The Se le ct ty pe o f ins ta lla tio n dialog offers the choice of two installation options:
Q uick Ins ta ll and C us to m Ins ta ll.
For most users, it is highly recommended to keep to the standard Q uick Ins ta ll that
installs AVG in fully automatic mode with settings predefined by the program vendor.
This configuration provides maximum security combined with the optimal use of
resources. In the future, if the need arises to change the configuration, you will
always have the possibility to do so directly in the AVG application. If you have
selected the Q uick Ins ta ll option, press the Ne xt button to proceed to the following
Ins ta ll Pro gre s s dialog.
C us to m Ins ta ll should only be used by experienced users who have a valid reason to
install AVG with non-standard settings; e.g. to fit specific system requirements.
Having selected this option, press the Ne xt button to proceed to the C us to m
O ptio ns dialog.
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4.4. Custom options
The C us to m O ptio ns dialog allows you to set up two parameters of the installation:
Destination Folder
Within the D e s tina tio n Fo lde r section of the dialog you are supposed to specify the
location where AVG File Server 2011 should be installed. By default, AVG will be
installed to the program files folder located on drive C:. In case the folder does not
exist yet, you will be asked in a new dialog to confirm you agree AVG creates this
folder now. If you want to change this location, use the B ro ws e button to display the
drive structure, and select the respective folder.
Component Selection
The C o m po ne nt Se le ctio n section provides an overview of all AVG File Server 2011
components that can be installed. If the default settings do not suit you, you can
remove/add specific components.
H o we v e r, y o u ca n o nly s e le ct fro m co m po ne nts tha t a re include d in y o ur
purcha s e d AVG e ditio n!
Highlight any item in the C o m po ne nt Se le ctio n list, and a brief description of the
respective component will be displayed on the right side of this section.
La ngua ge s e le ctio n
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Within the list of components to be installed, you can define which language(s)
AVG should be installed in. Check the Additio na l ins ta lle d la ngua ge s item and
then select the desired languages from the respective menu.
Se rv e r a ddins - D o cum e nt Sca nne r fo r M S Sha re Po int
This component scans document files stored in MS SharePoint and protects
against possible threats. It is a crucial part of the whole AVG File Server 2011,
so we strongly recommend to install it.
AVG R e m o te Adm in C lie nt
If you plan to connect your computer to the AVG Remote Administration, please
mark the respective item to be installed as well.
Se ttings M a na ge r
AVG Settings Manager is a small application which allows you to simply and
quickly configure local AVG installations (even those not running under Remote
Administration). It uses configuration files (in .pck format) that can easily
created using AVG Settings Manager on every computer with AVG application
installed. You can then copy these files to any removable device and use them
on every computer. Of course, the same goes for the AVG Settings Manager
itself. For more information on this application click here.
Press the Ne xt button to continue.
4.5. Install progress
The Ins ta ll Pro gre s s dialog shows the progress of the installation process, and does
not require any intervention.
After the installation process is finished, the virus database and program will be
updated automatically. Then, you will be redirected to the next dialog.
4.6. Installation was successful
The Ins ta lla tio n wa s s ucce s s ful dialog confirms that your AVG File Server 2011 has
been fully installed and configured.
If you have previously selected the AVG Remote Admin Client item to be installed (see
Custom Options), the dialog appears with the following interface:
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You need to specify AVG DataCenter parameters - please provide the connection
string to AVG DataCenter in the form of se rv e r:port . If this information is not available
at the moment, leave the field blank and you can set the configuration later in within
the Advanced Settings / Remote Administration dialog. For detailed information on AVG
Remote administration please consult AVG Business Edition user manual; to be
downloaded from AVG website (http://www.avg.com).
I a gre e to pa rticipa te in the AVG 2011 we b s a fe ty a nd Pro duct Im pro v e m e nt
Pro gra m m e ... - mark this checkbox to agree you want to participate in the Product
Improvement Programme ( for de t a ils se e c ha pt e r AV G Adv a nc e d Se t t ings / Produc t
Im prov e m e nt Progra m m e ) that collects anonymous information on detected threats in
order to increase the overall Internet security level.
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5. After Installation
5.1. Product registration
Having finished the AVG File Server 2011 installation, please register you product
online on AVG website (http://www.avg.com), R e gis tra tio n page ( follow t he
inst ruc t ion prov ide d dire c t ly in t he pa ge ). After the registration you will be able to
gain full access to your AVG User account, the AVG Update newsletter, and other
services provided exclusively for registered users.
5.2. Access to user interface
The AVG Us e r Inte rfa ce is accessible in several ways:
double-click the AVG s y s te m tra y ico n
double-click the AVG icon on the desktop
from the menu Sta rt/ Pro gra m s / AVG 2011/ AVG Us e r Inte rfa ce
5.3. Scanning of the whole computer
There is a potential risk that a computer virus has been transmitted to your computer
prior to AVG File Server 2011 installation. For this reason you should run a Sca n o f
the who le co m pute r to make sure there are no infections on your PC.
For instructions on running a Sca n o f the who le co m pute r please consult the
chapter AVG Sca nning.
5.4. AVG default configuration
The default configuration ( i.e . how t he a pplic a t ion is se t up right a ft e r inst a lla t ion) of
AVG File Server 2011 is set up by the software vendor so that all components and
functions are tuned up to achieve optimum performance.
Unle s s y o u ha v e a re a l re a s o n to do s o , do no t cha nge the AVG co nfigura tio n!
C ha nge s to s e ttings s ho uld o nly be pe rfo rm e d by a n e xpe rie nce d us e r.
Some minor editing of AVG co m po ne nts settings is accessible directly from the
specific component user interface. If you feel you need to change the AVG
configuration to better suit your your needs, go to AVG Adv a nce d Se ttings : select
the system menu item To o ls / Adv a nce d s e ttings and edit the AVG configuration in
the newly opened AVG Adv a nce d Se ttings dialog.
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6. AVG User Interface
AVG File Server 2011 open with the main window:
The main window is divided into several sections:
Sy s te m M e nu (t op sy st e m line in t he w indow ) is the standard navigation that
allows you to access all AVG components, services, and features - details >>
Se curity Sta tus Info (uppe r se c t ion of t he w indow ) provides you with
information on the current status of your AVG program - details >>
Q uick Links (le ft se c t ion of t he w indow ) allow you to quickly access the most
important and most frequently used AVG tasks - details >>
C o m po ne nts O v e rv ie w (c e nt ra l se c t ion of t he w indow ) offer an overview of
all installed AVG components - details >>
Sta tis tics (le ft bot t om se c t ion of t he w indow ) provide you with all statistical
data regarding the programs operation - details >>
Sy s te m Tra y Ico n (bot t om right c orne r of t he m onit or, on t he sy st e m t ra y )
indicates the AVG current status - details >>
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6.1. System Menu
The Sy s te m m e nu is the standard navigation used in all Windows applications. It is
located horizontally in the very top part of the AVG File Server 2011 main window.
Use the system menu to access specific AVG components, feature, and services.
The system menu is divided into five main sections:
6.1.1. File
E xit - closes the AVG File Server 2011's user interface. However, the AVG
application will continue running in the background and your computer will still
be protected!
6.1.2. Components
The C o m po ne nts item of the system menu includes links to all installed AVG
components, opening their default dialog page in the user interface:
Sy s te m o v e rv ie w - switch to the default user interface dialog with the
overview of all installed components and their status
Se rv e r co m po ne nts - displays the available security components and their
status overview - details >>
Anti- Virus ensures that your computer is protected from viruses trying to
enter your computer - details >>
Anti- Spy wa re ensures that your computer is protected from spyware and
adware - details >>
R e s ide nt Shie ld runs in the background and scans files as they are copied,
opened or saved - details >>
Upda te M a na ge r controls all AVG updates - details >>
Lice ns e displays the license number, type and expiration date - details >>
R e m o te Adm inis tra tio n is only displayed in case you have specified during
the installation process that you want to have this component installed.
Anti- R o o tkit detects programs and technologies trying to camouflage malware
- details >>
6.1.3. History
Sca n re s ults - switches to the AVG testing interface, specifically to the Sca n
R e s ults O v e rv ie w dialog
R e s ide nt Shie ld D e te ctio n - open a dialog with an overview of threats
detected by R e s ide nt Shie ld
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Virus Va ult - opens the interface of the quarantine space ( Virus Va ult) to
where AVG removes all detected infections that cannot be healed automatically
for some reason. Inside this quarantine the infected files are isolated and your
computer's security is guaranteed, and at the same time the infected files are
stored for possible future repair.
E v e nt H is to ry Lo g - opens the history log interface with an overview of all
logged AVG File Server 2011 actions.
6.1.4. Tools
Sca n co m pute r - switches to the AVG scanning interface and launches a scan
of the whole computer
Sca n s e le cte d fo lde r - switches to the AVG scanning interface and allows you
to define within the tree structure of your computer which files and folders
should be scanned
Sca n file - allows you to run an on-demand test over a single file selected from
the tree structure of your disk
Upda te - automatically launches the update process of AVG File Server 2011
Upda te fro m dire cto ry - runs the update process from the update files
located in a specified folder on your local disk. However, this option is only
recommended as an emergency, e.g. in situations where there is no connection
to the Internet ( for e xa m ple , y our c om put e r is infe c t e d a nd disc onne c t e d
from t he Int e rne t ; y our c om put e r is c onne c t e d t o a ne t w ork w it h no a c c e ss
t o t he Int e rne t , e t c .). In the newly opened window select the folder where
you have previously placed the update file, and launch the update process.
Adv a nce d s e ttings - opens the AVG a dv a nce d s e ttings dialog where you
can edit the AVG File Server 2011 configuration. Generally, it is recommended
to keep the default settings of the application as defined by the software
vendor.
6.1.5. Help
C o nte nts - opens the AVG help files
G e t H e lp O nline - opens AVG website (http://www.avg.com) at the customer
support center page
Y o ur AVG W e b - opens AVG website (http://www.avg.com)
Abo ut Virus e s a nd Thre a ts - opens the online Virus E ncy clo pe dia where you
can look up detailed information on the identified virus
D o wnlo a d AVG R e s cue C D - opens web browser pointing to the AVG Rescue
CD download page.
R e a ctiv a te - opens the Activ a te AVG dialog with the data you have entered
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in the Pe rs o na liz e AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number ( t he
num be r y ou ha v e inst a lle d AV G w it h), or to replace the old license number ( e .
g. w he n upgra ding t o a ne w AV G produc t ).
R e gis te r no w - connects to the registration page of AVG website (http://
www.avg.com). Please fill in your registration data; only customers who
register their AVG product can receive free technical support.
No te : If using t he t ria l v e rsion of AVG File Server 2011 , t he la t t e r t w o it e m s
a ppe a r a s B uy no w a nd Activ a te , a low ing y ou t o buy t he full v e rsion of t he
progra m right a w a y . F or AVG File Server 2011 inst a lle d w it h a sa le s num be r,
t he it e m s displa y a s R e gis te r a nd Activ a te . F or m ore inform a t ion ple a se
c onsult t he Lic e nse se c t ion of t his doc um e nt a t ion.
Abo ut AVG - opens the Info rm a tio n dialog with five tabs providing data on
program name, program and virus database version, system info, license
agreement, and contact information of AVG Te chno lo gie s C Z.
6.2. Security Status Info
The Se curity Sta tus Info section is located in the upper part of the AVG main
window. Within this section you will always find information on the current security
status of your AVG File Server 2011. Please see an overview of icons possibly
depicted in this section, and their meaning:
- The green icon indicates that your AVG is fully functional. Your computer
is completely protected, up to date and all installed components are working
properly.
- The orange icon warns that one or more components are incorrectly
configured and you should pay attention to their properties/settings. There is no
critical problem in AVG and you have probably decided to switch some
component off for some reason. You are still protected by AVG. However, please
pay attention to the problem component's settings! Its name will be provided in
the Se curity Sta tus Info section.
This icon also appears if for some reason you have decided to ignore a
component's error status ( t he "Ignore c om pone nt st a t e " opt ion is a v a ila ble from
t he c ont e xt m e nu ope ne d by a right -c lic k ov e r t he re spe c t iv e c om pone nt 's ic on
in t he c om pone nt ov e rv ie w of t he AV G m a in w indow ). You may need to use this
option in a specific situation but it is strictly recommended to switch off the "
Igno re co m po ne nt s ta te " option as soon as possible.
- The red icon indicates that AVG is in critical status! One or more
components does not work properly and AVG cannot protect your computer.
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Please pay immediate attention to fixing the reported problem. If you are not
able to fix the error yourself, contact the AVG technical support team.
In case AVG is not set to the optimum performance, a new button named Fix
(alternatively Fix all if the problem involves more than one component)
appears next to the security status information. Press the button to launch an
automatic process of program checkout and configuration. This is an easy way
to set AVG to the optimum performance and reach the maximum security level!
It is strongly recommended that you pay attention to Se curity Sta tus Info and in
case the report indicates any problem, go ahead and try to solve it immediately.
Otherwise your computer is at risk!
No te : AV G st a t us inform a t ion c a n a lso be obt a ine d a t a ny m om e nt from t he sy st e m
t ra y ic on.
6.3. Quick Links
Q uick links (in t he le ft se c t ion of t he AV G Use r Int e rfa c e ) allow you to immediately
access the most important and most frequently used AVG features:
O v e rv ie w - use this link to switch from any currently opened AVG interface to
the default one with an overview of all installed components - see chapter
C o m po ne nts O v e rv ie w >>
Sca n no w - by default, the button provides information ( sc a n t y pe , da t e of
la st la unc h) of the last scan launched. You can either execute the Sca n no w
command to launch the same scan again, or follow the C o m pute r s ca nne r link
to open the AVG scanning interface where you can run scans, schedule scans,
or edit their parameters - see chapter AVG Sca nning >>
Upda te no w - the link provides the date of the last launch of the update
process. Press the button to open the updating interface, and run AVG update
process immediately - see chapter AVG Upda te s >>
Se rv e r co m po ne nts - this link takes you to the Se rv e r co m po ne nts
o v e rv ie w.
These links are accessible from the user interface at all times. Once you use a quick
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link to run a specific process, the GUI will switch to a new dialog but the quick links
are still available. Moreover, the running process is further graphically depicted.
6.4. Components Overview
The C o m po ne nts O v e rv ie w section is located in the central part of the AVG User
Interface. The section is divided into two parts:
Overview of all installed components consisting of a panel with the
component's icon and the information of whether the respective component is
active or inactive
Description of a selected component
Within the AVG File Server 2011 the C o m po ne nts O v e rv ie w section contains
information on the following components:
Anti- Virus ensures that your computer is protected from viruses trying to
enter your computer - details >>
Anti- Spy wa re ensures that your computer is protected from spyware and
adware - details >>
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6.5. Server components
The Se rv e r co m po ne nts section is located in the central part of the AVG User
Interface. The section is divided into two parts:
Overview of all installed components consisting of a panel with the
component's icon and the information of whether the respective component is
active or inactive
Description of a selected component
Within the AVG File Server 2011 the Se rv e r co m po ne nts section contains
information on the following components:
Sha re Po int scans document files stored in MS SharePoint and protects against
possible threats - details >>
Single-click any component's icon to highlight it within the components overview. At
the same time, the component's basic functionality description appears in the bottom
part of the user interface. Double-click the icon to open the components own
interface with a list of basic statistical data.
Right-click your mouse over a component's icon to expand a context menu: besides
opening the component's graphic interface you can also select to Igno re co m po ne nt
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s ta te . Select this option to express you are aware of the component's error state but
for some reason you wish to keep your AVG so and you do not want to be warned by
the system tray icon change.
6.6. Statistics
The Sta tis tics section is located in the left bottom part of the AVG Us e r Inte rfa ce . It
offers a list of information regarding the program's operation:
Virus D B - informs you about the currently installed version of the virus
database
AVG v e rs io n - informs you about the AVG version installed (t he num be r is in
t he form of 10.0.xxxx, w he re 10.0 is t he produc t line v e rsion, a nd xxxx st a nds
for t he num be r of t he build)
Lice ns e e xpire s - provides the date of your AVG license expiration
6.7. System Tray Icon
Sy s te m Tra y Ico n ( on y our Window s t a skba r) indicates the current status of your
AVG File Server 2011. It is visible at all times on your system tray, no matter
whether your AVG main window is opened or closed:
If in full color
, the Sy s te m Tra y Ico n indicates that all AVG components are active
and fully functional. Also, AVG system tray icon can be displayed in full color if AVG is
in error state but you are fully aware of this situation and you have deliberately
decided to Igno re the co m po ne nt s ta te . An icon with an exclamation mark
indicates a problem ( ina c t iv e c om pone nt , e rror st a t us, e t c .). Double-click the
Sy s te m Tra y Ico n to open the main window and edit a component.
The system tray icon further informs on current AVG activities and possible status
changes in the program ( e .g. a ut om a t ic la unc h of a sc he dule d sc a n or upda t e ,a
c om pone nt 's st a t us c ha nge , e rror st a t us oc c urre nc e , ...) via a pop-up window
opened from the AVG system tray icon:
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The Sy s te m Tra y Ico n can also be used as a quick link to access the AVG main
window at any time - double click on the icon. By right-click on the Sy s te m Tra y Ico n
you open a brief context menu with the following options:
O pe n AVG Us e r Inte rfa ce - click to open the AVG User Interface
Sca ns - click to open the context menu of predefined scans ( Whole Com put e r
sc a n, Sc a n Spe c ific F ile s or F olde rs, Ant i-Root kit sc a n) and select the required
scan, it will be launched immediately
R unning s ca ns - this item is displays only in case a scan is currently running
on your computer. For this scan you can then set its priority, alternatively
stop or pause the running scan. Further, the following actions are accessible:
Se t priorit y for a ll sc a ns, Pa use a ll sc a ns or St op a ll sc a ns.
Upda te no w - launches an immediate update
H e lp - opens the help file on the start page
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7. AVG Components
7.1. Anti-Virus
7.1.1. Anti-Virus Principles
The antivirus software's scanning engine scans all files and file activity (opening/
closing files, etc.) for known viruses. Any detected virus will be blocked from taking
any action and will then be cleaned or quarantined. Most antivirus software also uses
heuristic scanning, where files are scanned for typical virus characteristics, so called
viral signatures. This means that the antivirus scanner can detect a new, unknown
virus, if the new virus contains some typical characteristics of existing viruses.
The im po rta nt fe a ture o f a ntiv irus pro te ctio n is tha t no kno wn v irus ca n run o n
the co m pute r!
Where just a single technology might fall short of detecting or identifying a virus, AntiVirus combines several technologies to ensure that your computer is protected from
viruses:
Scanning - searching for character strings that are characteristic of a given
virus
Heuristic analysis - dynamic emulation of the scanned object’s instructions in a
virtual computer environment
Generic detection - detection of instructions characteristic of the given virus/
group of viruses
AVG is also able to analyze and detect executable applications or DLL libraries that
could be potentially unwanted within the system. We call such threats Potentially
Unwanted Programs (various kinds of spyware, adware etc.). Furthermore, AVG scans
your system registry for suspicious entries, temporary Internet files and tracking
cookies, and allows you to treat all potentially harmful items in the same way as any
other infection.
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7.1.2. Anti-Virus Interface
The Anti- Virus component's interface provides some basic information on the
component's functionality, information on the component's current status ( Ant i-V irus
c om pone nt is a c t iv e .), and a brief overview of Anti- Virus statistics:
Num be r o f de finitio ns - number provides the count of viruses defined in the
up-to-date version of the virus database
D a ta ba s e re le a s e - specifies when and at what time the virus database was
last updated
D a ta ba s e v e rs io n - defines the number of the currently installed virus
database version; and this number increases with every virus base update
There is just one operating button available within this component's interface ( B a ck) press the button to return to the default AVG user interface ( c om pone nt s ov e rv ie w ).
7.2. Anti-Spyware
7.2.1. Anti-Spyware Principles
Spyware is usually defined as a type of malware, i.e. software, that gathers
information from a user's computer without the user's knowledge or consent. Some
spyware applications may also be installed on purpose and often contain
advertisements, window pop-ups or different types of unpleasant software.
Currently, the most common source of infection is websites with potentially dangerous
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content. Other methods of transmission, such as via e-mail or transmission by worms
and viruses are also prevalent. The most important protection is to use an always-on
background scanner, Anti- Spy wa re , that works like a resident shield and scans your
applications in the background as you run them.
There is also the potential risk that malware has been transmitted to your computer
prior to AVG installation, or that you have neglected to keep your AVG File Server
2011 up-to-date with the latest database and program updates. For this reason, AVG
allows you to fully scan your computer for malware/spyware using the scanning
feature. It also detects sleeping and non-active malware, i.e. malware that has been
downloaded but not yet activated.
7.2.2. Anti-Spyware Interface
The Anti- Spy wa re component's interface provides a brief overview on the
component's functionality, information on the component's current status, and some
Anti- Spy wa re statistics:
Spy wa re de finitio ns - number provides the count of spyware samples defined
in the latest spyware database version
D a ta ba s e re le a s e - specifies when and at what time the spyware database
was updated
D a ta ba s e v e rs io n - defines the number of the latest spyware database
version; and this number increases with every virus base update
There is just one operating button available within this component's interface ( B a ck) press the button to return to the default AVG user interface ( c om pone nt s ov e rv ie w ).
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7.3. Resident Shield
7.3.1. Resident Shield Principles
The R e s ide nt Shie ld component gives your computer continuous protection. It scans
every single file that is being opened, saved, or copied, and guards the system areas
of the computer. When R e s ide nt Shie ld discovers a virus in a file that is accessed, it
stops the operation currently being performed and does not allow the virus to activate
itself. Normally, you do not even notice the process, as it runs "in the background",
and you only get notified when threats are found; at the same time, R e s ide nt Shie ld
blocks activation of the threat and removes it. R e s ide nt Shie ld is being loaded in the
memory of your computer during system startup.
What the R e s ide nt Shie ld can do:
Scan for specific kinds of possible threats
Scan removable media ( fla sh disk e t c .)
Scan files with specific extensions or without extensions at all
Allow exceptions from scanning – specific files or folders that should never be
scanned
W a rning: R e s ide nt Shie ld is lo a de d in the m e m o ry o f y o ur co m pute r during
s ta rtup, a nd it is v ita l tha t y o u ke e p it s witche d o n a t a ll tim e s !
7.3.2. Resident Shield Interface
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Besides an overview of the R e s ide nt Shie ld functionality, and the information on the
component's status, the R e s ide nt Shie ld interface offers some statistic data as well:
R e s ide nt Shie ld ha s be e n running fo r - provides the time since the latest
component's launch
Thre a ts de te cte d a nd blo cke d - number of detected infections that were
prevented from being run/opened ( if ne e de d, t his v a lue c a n be re se t ; e .g. for
st a t ist ic purpose s - Re se t v a lue )
Resident Shield settings
In the bottom part of the dialog window you will find the section called R e s ide nt
Shie ld s e ttings where you can edit some basic settings of the component's
functionality ( de t a ile d c onfigura t ion, a s w it h a ll ot he r c om pone nt s, is a v a ila ble v ia t he
T ools/Adv a nc e d se t t ings it e m of t he sy st e m m e nu).
The R e s ide nt Shie ld is a ctiv e option allows you to easily switch on/off resident
protection. By default, the function is on. With resident protection on you can further
decide how the possibly detected infections should be treated (removed):
o either automatically ( R e m o v e a ll thre a ts a uto m a tica lly )
o or only after the user's approval ( As k m e be fo re re m o v ing thre a ts )
This choice has no impact on the security level, and it only reflects your preferences.
In both cases, you can still select whether you want to Sca n fo r tra cking co o kie s . In
specific cases you can switch this option on to achieve maximum security levels,
however it is switched off by default. ( c ookie s = pa rc e ls of t e xt se nt by a se rv e r t o a
w e b brow se r a nd t he n se nt ba c k unc ha nge d by t he brow se r e a c h t im e it a c c e sse s
t ha t se rv e r. HT T P c ookie s a re use d for a ut he nt ic a t ing, t ra c king, a nd m a int a ining
spe c ific inform a t ion a bout use rs, suc h a s sit e pre fe re nc e s or t he c ont e nt s of t he ir
e le c t ronic shopping c a rt s).
Ple a s e no te : The soft w a re v e ndor ha s se t up a ll AV G c om pone nt s t o giv e opt im um
pe rform a nc e . Unle ss y ou ha v e a re a l re a son t o do so, do not c ha nge t he AV G
c onfigura t ion. Any c ha nge s t o se t t ings should only be pe rform e d by a n e xpe rie nc e d
use r. If y ou ne e d t o c ha nge AV G c onfigura t ion, se le c t t he sy st e m m e nu it e m To o ls /
Adv a nce d s e ttings a nd e dit t he AV G c onfigura t ion in t he ne w ly ope ne d AV G
Adv a nc e d Se t t ings dia log.
Control buttons
The control buttons available within the R e s ide nt Shie ld interface are as follows:
M a na ge e xce ptio ns - opens the R e s ide nt Shie ld - E xclude d Ite m s dialog
where you can define folders and files that should be left out from the
R e s ide nt Shie ld scanning
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Sa v e cha nge s - press this button to save and apply any changes made in this
dialog
C a nce l - press this button to return to the default AVG us e r inte rfa ce (
c om pone nt s ov e rv ie w )
7.3.3. Resident Shield Detection
R e s ide nt Shie ld scans files as they are copied, opened or saved. When a virus or any
kind of threat is detected, you will be warned immediately via the following dialog:
Within this warning dialog you will find data on the file that was detected and assigned
as infected ( F ile na m e ), the name of the recognized infection ( T hre a t na m e ), and a
link to the Virus e ncy clo pe dia where you can find detailed information on the
detected infection, if known ( M ore info).
Further, you have to decide what action should be taken now - the following options
are available:
Ple a s e no te tha t, upo n s pe cific co nditio ns (wha t kind o f file is infe cte d, a nd
whe re it is lo ca te d), no t a ll o f the o ptio ns a re a lwa y s a v a ila ble !
R e m o v e thre a t a s Po we r Us e r - check the box if you suppose that you
might not have sufficient rights to remove the threat as a common user. Power
Users have extensive access rights, and if the threat is located in a certain
system folder, you might need to use this checkbox to successfully remove it.
H e a l - this button only appears if the detected infection can be healed. Then,
it removes it from the file, and restores the file to the original state. If the file
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itself is a virus, use this function to delete it ( i.e . re m ov e d t o t he Virus Va ult)
M o v e to Va ult - the virus will be moved to AVG Virus Va ult
G o to file - this option redirects you to the exact location of the suspicious
object ( ope ns ne w Window s Explore r w indow )
Igno re - we strictly recommend NOT TO use this option unless you have a
very good reason to do so!
In the bottom section of the dialog you can find the link Sho w de ta ils - click it to
open a pop-up window with detailed information on the process running while the
infection was detected, and the process' identification.
The entire overview of all threats detected by R e s ide nt Shie ld can be found in the
R e s ide nt Shie ld de te ctio n dialog accessible from system menu option H is to ry /
R e s ide nt Shie ld de te ctio n:
The R e s ide nt Shie ld de te ctio n offers an overview of objects that were detected by
the R e s ide nt Shie ld, evaluated as dangerous and either cured or moved to the Virus
Va ult. For each detected object the following information is provided:
Infe ctio n- description (possibly even name) of the detected object
O bje ct - object location
R e s ult - action performed with the detected object
D e te ctio n tim e - date and time the object was detected
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O bje ct Ty pe - type of the detected object
Pro ce s s - what action was performed to call out the potentially dangerous
object so that it could be detected
In the bottom part of the dialog, under the list, you will find information on total
number of detected objects listed above. Further you can export the entire list of
detected objects in a file ( E xpo rt lis t to file ) and delete all entries on detected
objects ( E m pty lis t). The R e fre s h lis t button will update the list of finding detected
by R e s ide nt Shie ld. The B a ck button switches you back to the default AVG us e r
inte rfa ce ( c om pone nt s ov e rv ie w ).
7.4. Update Manager
7.4.1. Update Manager Principles
No security software can guarantee true protection from various types of threats
unless it is regularly updated! Virus writers are always looking for new flaws that they
can exploit in both software and operating systems. New viruses, new malware, new
hacking attacks appear daily. For this reason, software vendors are continually issuing
updates and security patches, to fix any security holes that are discovered.
It is crucia l to upda te y o ur AVG re gula rly !
The Upda te M a na ge r helps you to control regular updating. Within this component
you can schedule automatic downloads of update files either from the Internet, or the
local network. Essential virus definition updates should be daily if possible. Less urgent
program updates can be weekly.
No te : Ple a se pa y a t t e nt ion t o t he AV G Upda t e s c ha pt e r for m ore inform a t ion on
upda t e t y pe s a nd le v e ls!
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7.4.2. Update Manager Interface
The Upda te M a na ge r's interface displays information about the component's
functionality and its current status, and provides the relevant statistical data:
La te s t upda te - specifies when and at what time the database was updated
Virus da ta ba s e v e rs io n - defines the number of the currently installed virus
database version; and this number increases with every virus base update
Ne xt s che dule d upda te - specifies when and at what time the database is
scheduled to be updated again
Update Manager settings
In the bottom part of the dialog you can find the Upda te M a na ge r s e ttings section
where you can perform some changes to the rules of the update process launch. You
can define whether you wish the update files to be downloaded automatically ( Sta rt
a uto m a tic upda te s ) or just on demand. By default, the Sta rt a uto m a tic upda te s
option is switched on and we recommend to keep it that way! Regular download of the
latest update files is crucial for proper functionality of any security software!
Further you can define when the update should be launched:
o Pe rio dica lly - define the time interval
o At a s pe cific tim e inte rv a l - define the exact day time the update should be
launched
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By default, the update is set for every 4 hours. It is highly recommended to keep this
setting unless you have a true reason to change it!
Ple a s e no te : The soft w a re v e ndor ha s se t up a ll AV G c om pone nt s t o giv e opt im um
pe rform a nc e . Unle ss y ou ha v e a re a l re a son t o do so, do not c ha nge t he AV G
c onfigura t ion. Any c ha nge s t o se t t ings should only be pe rform e d by a n e xpe rie nc e d
use r. If y ou ne e d t o c ha nge AV G c onfigura t ion, se le c t t he sy st e m m e nu it e m To o ls /
Adv a nce d s e ttings a nd e dit t he AV G c onfigura t ion in t he ne w ly ope ne d AV G
Adv a nc e d Se t t ings dia log.
Control buttons
The control buttons available within the Upda te M a na ge r interface are as follows:
Upda te no w - launches an immediate update on demand
Sa v e cha nge s - press this button to save and apply any changes made in this
dialog
C a nce l - press this button to return to the default AVG us e r inte rfa ce (
c om pone nt s ov e rv ie w )
7.5. License
In the Lice nce component interface you will find a brief text describing the
component's functionality, information on its current status, and the following
information:
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Lice ns e num be r - provides the shortened form of your license number ( for
se c urit y re a sons t he la st four sy m bols a re m issing). When entering your
license number, you have to be absolutely precise and type it exactly as
shown. Therefore we strongly recommend to always use "copy & paste"
method for any manipulation with the license number.
Lice ns e ty pe - specifies the product type installed.
Lice ns e e xpire s - this date determines the period of validity of your license. If
you want to go on using AVG File Server 2011 after this date you have to
renew your license. The license renewal can be performed online on AVG
website.
Num be r o f s e a ts - how many workstations on which you are entitled to install
your AVG File Server 2011.
Control buttons
R e gis te r - connects to the registration page of AVG website (http://www.
avg.com). Please fill in your registration data; only customers who register
their AVG product can receive free technical support.
R e - a ctiv a te - opens the Activ a te AVG dialog with the data you have entered
in the Pe rs o na liz e AVG dialog of the installation process. Within this dialog
you can enter your license number to either replace the sales number ( t he
num be r y ou ha v e inst a lle d AV G w it h), or to replace the old license number ( e .
g. w he n upgra ding t o a ne w AV G produc t ).
No te : If using t he t ria l v e rsion of AVG File Server 2011 , t he but t ons a ppe a r a s
B uy no w a nd Activ a te , a low ing y ou t o buy t he full v e rsion of t he progra m right
a w a y . F or AVG File Server 2011 inst a lle d w it h a sa le s num be r, t he but t ons
displa y a s R e gis te r a nd Activ a te .
B a ck - press this button to return to the default AVG us e r inte rfa ce (
c om pone nt s ov e rv ie w ).
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7.6. Remote Administration
The R e m o te Adm inis tra tio n component only displays in the user interface of AVG
File Server 2011 in case you have installed the network edition of your product ( se e
c om pone nt Lice ns e ). In the R e m o te Adm inis tra tio n dialog you can find the
information on whether the component is active and connected to server. All settings
of the R e m o te Adm inis tra tio n component is to be done within the Adv a nce d
Se ttings / R e m o te Adm inis tra tio n.
For detailed description of the component's options and functionality within the AVG
Remote Administration system please refer to the specific documentation dedicated to
this topic exclusivety. This documentation is available for download at AVG website (
www.avg.com), in the Suppo rt ce nte r / D o wnlo a d / D o cum e nta tio n section.
Control buttons
B a ck - press this button to return to the default AVG user interface (
c om pone nt s ov e rv ie w ).
7.7. Anti-Rootkit
A rootkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Access to the
hardware is rarely required as a rootkit is intended to seize control of the operating
system running on the hardware. Typically, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mechanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can include
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concealing running processes from monitoring programs, or hiding files or system data
from the operating system.
7.7.1. Anti-Rootkit Principles
AVG Anti- R o o tkit is a specialized tool detecting and effectively removing dangerous
rootkits, i.e. programs and technologies that can camouflage the presence of malicious
software on your computer. AVG Anti- R o o tkit is able to detect rootkits based on a
predefined set of rules. Please note, that all rootkits are detected ( not just t he
infe c t e d). In case AVG Anti- R o o tkit finds a rootkit, it does not necessarily mean the
rootkit is infected. Sometimes, rootkits are used as drivers or they are a part of
correct applications.
7.7.2. Anti-Rootkit Interface
The Anti- R o o tkit user interface provides a brief description of the component's
functionality, informs on the component's current status, and also brings information
on the last time the Anti- R o o tkit test was launched ( La s t ro o tkit s e a rch). The AntiR o o tkit dialog further provides the To o ls / Adv a nce d Se ttings link. Use the link to get
redirected to the environment for advanced configuration of Anti- R o o tkit component.
Ple a s e no te : T he soft w a re v e ndor ha s se t up a ll AV G c om pone nt s t o giv e opt im um
pe rform a nc e . Unle ss y ou ha v e a re a l re a son t o do so, do not c ha nge t he AV G
c onfigura t ion. Any c ha nge s t o se t t ings should only be pe rform e d by a n e xpe rie nc e d
use r.
Anti-Rootkit settings
In the bottom part of the dialog you can find the Anti- R o o tkit s e ttings section where
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you can set up some elementary functions of the rootkit presence scanning. First,
mark up the respective check-boxes to specify objects that should be scanned:
Sca n a pplica tio ns
Sca n D LL libra rie s
Sca n driv e rs
Further you can pick the rootkit scanning mode:
Q uick ro o tkit s ca n - scans all running processes, loaded drivers and the
system folder ( t y pic a lly c :\Window s)
Full ro o tkit s ca n - scans all running processes, loaded drivers, the system
folder ( t y pic a lly c :\Window s), plus all local disks ( inc luding t he fla sh disk, but
e xc luding floppy disk/CD driv e s)
Control buttons
Se a rch fo r ro o tkits - since the rootkit scan is not an implicit part of the Sca n
o f the who le co m pute r, you can run the rootkit scan directly from the AntiR o o tkit interface using this button
Sa v e cha nge s - press this button to save all changes made in this interface
and to return to the default AVG us e r inte rfa ce ( c om pone nt s ov e rv ie w )
C a nce l - press this button to return to the default AVG us e r inte rfa ce (
c om pone nt s ov e rv ie w ) without having saved any changes you made
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8. AVG Settings Manager
The AVG Se ttings M a na ge r is a tool suitable mainly for smaller networks that allows
you to copy, edit and distribute AVG configuration. The configuration can be saved to
a portable device (USB flash drive etc.) and then applied manually to chosen stations.
The tool is included in the installation of AVG and available via Windows Start menu:
All Pro gra m s / AVG 2011/ AVG Se ttings M a na ge r
AVG Settings
o E dit AVG Se ttings - use this link to open dialog with advanced settings
of your local AVG. All changes made here will be reflected also to the
local AVG installation.
o Lo a d a nd e dit AVG s e ttings - if you already have an AVG configuration
file (.pck), use this button to open it for editing. Once you confirm your
changes by the O K or Apply button, the file will be replaced with the
new settings!
AVG Firewall settings
T his se c t ion w ould a llow y ou t o m a ke c ha nge s t o F ire w a ll se t t ings of y our
loc a l AV G inst a lla t ion, or t o e dit F ire w a ll se t t ings in a lre a dy pre pa re d AV G
c onfigura t ion file (.pc k). How e v e r, sinc e y our AV G F ile Se rv e r 2011 doe sn't
inc lude t he F ire w a ll c om pone nt , bot h links a re gra y e d out a nd func t ionle ss.
Load Options
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o Lo a d a s a v e d s e ttings to AVG - use this link to open an AVG
configuration file (.pck) and apply it to the local installation of AVG.
Store Options
o Sto re lo ca l AVG s e ttings to a file - use this link to save the AVG
configuration file (.pck) of the local AVG installation. If you did not set a
password for the Allowed actions, you may experience the following
dialog:
Answer Y e s if you wish to set the password for access to Allowed items
now and then fill-in the required information and confirm your choice.
Answer No to skip the password creation and continue to save the local
AVG configuration to a file.
Clone Options
o Apply ide ntica l s e ttings a cro s s y o ur ne two rk - clicking this link allows
you to make a copy of the local AVG installation by creating an
installation package with custom options. The clone includes most of the
AVG settings with the exception of the following:
La ngua ge se t t ings
Sounds se t t ings
Allow e d list a nd pot e nt ia lly unw a nt e d progra m s e xc e pt ions of t he
Ide nt it y prot e c t ion c om pone nt .
To proceed first select folder where the installation script will be saved.
Then from the drop-down menu select one of the following:
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Hidde n inst a lla t ion - no information will be displayed during the setup
process.
Show inst a lla t ion progre ss only - the installation will not require any
user attention, but the progress will be fully visible.
Show inst a lla t ion w iza rd - the installation will be visible and user will
need to manually confirm all steps.
Use either the D o wnlo a d button to download the latest available AVG
installation package directly from the AVG website to the selected folder
or manually put the AVG installation package into that folder.
You can use the Pro xy button to define a proxy server settings if your
network requires this for a successful connection.
By clicking O K the cloning process begins and should shortly finish. You
may also experience a dialog asking about setting password to Allowed
items (see above). Once finished, there should be Av gSe tup.ba t
available in the chosen folder along with other files. If you run the
Av gSe tup.ba t file, it will install AVG according to the parameters chosen
above.
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9. AVG Server Components
9.1. Documents Scanner for MS SharePoint
9.1.1. Document Scanner Principles
The purpose of the D o cum e nt Sca nne r fo r M S Sha re Po int server component is to
scan documents stored in MS SharePoint. If any viruses are detected, they are moved
to the Virus Vault, or completely removed.
M icro s o ft Sha re Po int is a co lle ctio n o f pro ducts a nd s o ftwa re e le m e nts tha t
include s , a m o ng a gro wing s e le ctio n o f co m po ne nts , Inte rne t E xplo re r–ba s e d
co lla bo ra tio n functio ns , pro ce s s m a na ge m e nt m o dule s , s e a rch m o dule s a nd a
do cum e nt- m a na ge m e nt pla tfo rm . Sha re Po int ca n be us e d to ho s t we b s ite s
tha t a cce s s s ha re d wo rks pa ce s , info rm a tio n s to re s a nd do cum e nts .
9.1.2. Document Scanner Interface
Besides an overview of the most important statistical data and the information on the
component's current status ( Com pone nt is a c t iv e ), the D o cum e nts Sca nne r fo r M S
Sha re Po int interface offers some a brief overview of component's statistics:
C he cke d do cum e nts - number of documents checked since a certain date
D e te cte d thre a ts - number of detected infections since a certain date
You can update these statistics at any time by clicking the R e fre s h s ta tis tica l
v a lue s link. New data will appear almost immediately. If you want to set all statistical
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values to zero, click the R e s e t s ta tis tica l v a lue s link. Finally, clicking the Sca n
re s ults link will trigger a new dialog containing a list of scan results. Sort the data in
the list using radio buttons and/or tabs.
Control buttons
The control buttons available within the D o cum e nts Sca nne r fo r M S Sha re Po int
interface are as follows:
Se ttings - opens new dialog where you can adjust several parameters related
to the D o cum e nt Sca nne r fo r M S Sha re Po int document virus scanning
performance (for more info on this dialog read the Adv a nce d Se ttings fo r the
D o cum e nt Sca nne r fo r M S Sha re Po int and/or D e te ctio n a ctio ns chapters).
B a ck - press this button to return to the default Se rv e r co m po ne nts
inte rfa ce .
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10. AVG for SharePoint Portal Server
This chapter deals with AVG maintenance on M S Sha re Po int Po rta l Se rv e r that can
be considered a special type of a file server.
10.1. Program Maintenance
AVG for SharePoint Portal Server uses the Microsoft SP VSAPI 1.4 virus-scanning
interface for the protection of your server against possible virus infection. The objects
on the server are tested for the presence of malware when they are downloaded and/
or uploaded from or on the server by your users. The configuration of the anti-virus
protection can be set up using the C e ntra l Adm inis tra tio n interface of your
SharePoint Portal Server. Within the C e ntra l Adm inis tra tio n you can also view and
manage the AVG for SharePoint Portal Server log file.
You can launch the Sha re Po int Po rta l Se rv e r C e ntra l Adm inis tra tio n when you are
logged in on the computer that your server is running on. The administration interface
is web-based ( a s w e ll a s t he use r int e rfa c e of t he Sha re Point Port a l Se rv e r) and you
can open it using the Sha re Po int C e ntra l Adm inis tra tio n option in the Pro gra m s /
M icro s o ft O ffice Se rv e r folder (depending on your version also Sha re Po int Po rta l
Se rv e r) of the Windows Sta rt menu, or by navigating to Adm inis tra tiv e To o ls and
selecting Sha re po int C e ntra l Adm inis tra tio n.
You can also access the Sha re Po int Po rta l Se rv e r C e ntra l Adm inis tra tio n web page
remotely using the proper access rights and URL.
10.2. AVG for SPPS Configuration - SharePoint 2007
In the Sha re Po int 3.0 C e ntra l Adm inis tra tio n interface you can easily configure the
performance parameters and actions of the AVG for SharePoint Portal Server
scanner. Choose the O pe ra tio ns option in the C e ntra l Adm inis tra tio n section. A
new dialog will appear. Select Antiv irus item in the Se curity C o nfigura tio n part.
The following window will then be displayed:
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You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
Sca n do cum e nts o n uplo a d – enable/disable the scanning of documents being
uploaded
Sca n do cum e nts o n do wnlo a d – enable/disable the scanning of documents
being downloaded
Allo w us e rs to do wnlo a d infe cte d do cum e nts – allow/disallow users to
download infected documents
Atte m pt to cle a n infe cte d do cum e nts – enable/disable automatic healing of
infected documents (when possible)
Tim e o ut dura tio n ( in se c onds) – the maximum number of seconds the virus
scanning process will run after single launch (decrease the value when the
server’s response seems to be slow when scanning the documents)
Num be r o f thre a ds – you can specify the number of virus scanning threads
that can run simultaneously; increasing the number may speed up the scanning
due to the higher level of parallelism, but it can increase the server’s response
time on the other hand
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10.3. AVG for SPPS Configuration - SharePoint 2003
In the Sha re Po int Po rta l Se rv e r C e ntra l Adm inis tra tio n interface you can easily
configure the performance parameters and actions of the AVG for SharePoint Portal
Server scanner. Choose the Antiv irus Actio ns C o nfigura tio n option in the Se curity
C o nfigura tio n section:
The following window will then be displayed:
You can configure various AVG for SharePoint Portal Server anti-virus scanning
actions and performance features here:
Sca n do cum e nts o n uplo a d – enable/disable the scanning of documents being
uploaded
Sca n do cum e nts o n do wnlo a d – enable/disable the scanning of documents
being downloaded
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Allo w us e rs to do wnlo a d infe cte d do cum e nts – allow/disallow users to
download infected documents
Atte m pt to cle a n infe cte d do cum e nts – enable/disable automatic healing of
infected documents (when possible)
Tim e o ut s ca nning a fte r ... s e co nds – the maximum number of seconds the
virus scanning process will run after single launch ( de c re a se t he v a lue w he n
t he se rv e r’s re sponse se e m s t o be slow w he n sc a nning t he doc um e nt s)
Allo w s ca nne r to us e up to ... thre a ds – the value specifies the number of
virus scanning threads that can run simultaneously; increasing the number may
speed up the scanning due to the higher level of parallelism, but it can
increase the server’s response time on the other hand
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11. AVG Advanced Settings
The advanced configuration dialog of AVG File Server 2011 opens in a new window
named Adv a nce d AVG Se ttings . The window is divided into two sections: the left
part offers a tree-arranged navigation to the program configuration options. Select the
component you want to change the configuration of ( or it s spe c ific pa rt ) to open the
editing dialog in the right-hand section of the window.
11.1. Appearance
The first item of the navigation tree, Appe a ra nce , refers to the general settings of
the AVG user interface and a few elementary options of the application's behavior:
Language selection
In the La ngua ge s e le ctio n section you can chose your desired language from the
drop-down menu; the language will then be used for the entire AVG user interface.
The drop-down menu only offers those languages you have previously selected to be
installed during the installation process ( se e c ha pt e r Cust om Opt ion) plus English ( t ha t
is inst a lle d by de fa ult ). However, to finish switching the application to another
language you have to restart the user interface; follow these steps:
Select the desired language of the application and confirm your selection by
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pressing the Apply button (right-hand bottom corner)
Press the O K button confirm
New dialog window pops-up informing you the language change of AVG user
interface requires the application restart:
Balloon tray notifications
Within this section you can suppress display of system tray balloon notifications on
the status of the application. By default, the balloon notifications are allowed to be
displayed, and it is recommended to keep this configuration! The balloon notifications
typically inform on some AVG component's status change, and you should pay
attention to them!
However, if for some reason you decide you do not wish these notifications to be
displayed, or you would like only certain notifications (related to a specific AVG
component) to be displayed, you can define and specify your preferences by
checking/unchecking the following options:
D is pla y s y s te m tra y no tifica tio ns - by default, this item is checked (
sw it c he d on), and notifications are displayed. Uncheck this item to completely
turn off the display of all balloon notifications. When turned on, you can
further select what specific notifications should be displayed:
o D is pla y tra y no tifica tio ns a bo ut upda te - decide whether information
regarding AVG update process launch, progress, and finalization should be
displayed;
o D is pla y co m po ne nts s ta te cha nge no tifica tio ns - decide whether
information regarding component's activity/inactivity or its possible
problem should be displayed. When reporting a component's fault status,
this option equals to the informative function of the system tray icon
(color changing) reporting a problem in any AVG component;
o D is pla y R e s ide nt Shie ld re la te d tra y no tifica tio ns (a uto m a tic a ctio n)
- decide whether information regarding file saving, copying, and opening
processes should be displayed or suppressed ( t his c onfigura t ion only
de m onst ra t e s if t he Re side nt Shie ld Aut o-he a l opt ion is on);
o D is pla y tra y no tifica tio ns a bo ut s ca nning - decide whether
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information upon automatic launch of the scheduled scan, its progress
and results should be displayed;
o D is pla y s ta tis tica l no tifica tio ns - keep the option checked to allow regular
statistical review notification to be displayed in the system tray.
Gaming mode
This AVG function is designed for full-screen applications where possible AVG
information balloons ( displa y e d e .g. w he n a sc he dule d sc a n is st a rt e d) would be
disturbing ( t he y c ould m inim ize t he a pplic a t ion or c orrupt it s gra phic s). To avoid this
situation, keep the check box for the E na ble ga m ing m o de whe n a full- s cre e n
a pplica tio n is e xe cute d option marked ( de fa ult se t t ing).
11.2. Sounds
Within the So unds dialog you can specify whether you want to be informed about
specific AVG actions by a sound notification. If so, check the E na ble s o und e v e nts
option ( off by de fa ult ) to activate the list of AVG actions:
Then, select the respective event from the list and browse ( B ro ws e ) your disk for an
appropriate sound you want to assign to this event. To listen to the selected sound,
highlight the event in the list and push the Pla y button. Use the D e le te button to
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remove the sound assigned to a specific event.
No te : Only *.w a v sounds a re support e d!
11.3. Ignore Faulty Conditions
In the Igno re fa ulty co m po ne nts co nditio ns dialog you can tick those components
that you do not want to get informed about:
By default, no component is selected in this list. It means that if any component get
to an error status, you will be informed about it immediately via:
s y s te m tra y ico n - while all parts of AVG are working properly, the icon is
displayed in four colors; however, if an error occurs, the icon appears with a
yellow exclamation mark,
text description of the existing problem in the Se curity Sta tus Info section of
the AVG main window
There might be a situation that for some reason you need to switch a component off
temporarily ( t his is not re c om m e nde d, y ou should t ry t o ke e p a ll c om pone nt s
pe rm a ne nt ly on a nd in de fa ult c onfigura t ion, but it m a y be ha ppe n). In that case the
system tray icon automatically reports the component's error status. However, in this
very case we cannot talk about an actual error since you have deliberately induced it
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yourself, and you are aware of the potential risk. At the same time, once being
displayed in grey color, the icon cannot actually report any possible further error that
might appear.
For this situation, within the above dialog you can select components that may be in
an error state ( or sw it c he d off) and you do not wish to get informed about it. The
same option of Igno ring co m po ne nt s ta te is also available for specific components
directly from the components overview in the AVG main window.
11.4. Virus Vault
The Virus Va ult m a inte na nce dialog allows you to define several parameters
regarding the administration of objects stored in the Virus Va ult:
Lim it Virus Va ult s iz e - use the slider to set up the maximum size of the Virus
Va ult. The size is specified proportionally compared to the size of your local
disk.
Auto m a tic file de le tio n - in this section define the maximum length of time
that objects should be stored in the Virus Va ult ( D e le te file s o lde r tha n ...
da y s ), and the maximum number of files to be stored in the Virus Va ult (
M a xim um num be r o f file s to be s to re d)
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11.5. PUP Exceptions
AVG File Server 2011 is able to analyze and detect executable applications or DLL
libraries that could be potentially unwanted within the system. In some cases the user
may wish to keep certain unwanted programs on the computer ( progra m s t ha t w e re
inst a lle d on purpose ). Some programs, especially free ones, include adware. Such
adware might be detected and reported by AVG as a po te ntia lly unwa nte d pro gra m
. If you wish to keep such a program on your computer, you can define it as a
potentially unwanted program exception:
The Po te ntia lly Unwa nte d Pro gra m s E xce ptio ns dialog displays a list of already
defined and currently valid exceptions from potentially unwanted programs. You can
edit the list, delete existing items, or add new exceptions. The following information
can be found in the list for every single exception:
File - provides the name of the respective application
File Pa th - shows the way to the application's location
C he cks um - displays the unique 'signature' of the chosen file. This checksum
is an automatically generated string of characters, which allows AVG to
unequivocally distinguish the chosen file from other files. The checksum is
generated and displayed after successful addition of the file.
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Control buttons
E dit - opens an editing dialog ( ide nt ic a l w it h t he dia log for a ne w e xc e pt ion
de finit ion, se e be low ) of an already defined exception where you can change
the exception's parameters
R e m o v e - deletes the selected item from the list of exceptions
Add e xce ptio n - open an editing dialog where you can define parameters of
the new exception to be created:
o File - type the full path to the file that you want to mark as an
exception
o C he cks um - displays the unique 'signature' of the chosen file. This
checksum is an automatically generated string of characters, which
allows AVG to unequivocally distinguish the chosen file from other files.
The checksum is generated and displayed after successful addition of the
file.
o File Info - displays any additional information available about the file (
lic e nse /v e rsion inform a t ion e t c .)
o Any lo ca tio n - do no t us e full pa th - if you want to define this file as
an exception only for the specific location, then leave this checkbox
unchecked. If the checkbox is marked, the specified file is defined as an
exception no matter where it is located ( how e v e r, y ou ha v e t o fill in t he
full pa t h t o t he spe c ific file a ny w a y ; t he file w ill t he n be use d a s a unique
e xa m ple for t he possibilit y t ha t t w o file s of t he sa m e na m e a ppe a r in
y our sy st e m ).
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11.6. Scans
The advanced scan settings is divided into four categories referring to specific scan
types as defined by the software vendor:
W ho le C o m pute r s ca n - standard predefined scan of the entire computer
She ll E xte ns io n Sca n - specific scanning of a selected object directly from the
Windows Explorer environment
Sca n Spe cific File s o r Fo lde rs - standard predefined scan of selected areas of
your computer
R e m o v a ble D e v ice Sca n - specific scanning of removable devices attached
to your computer
11.6.1. Scan Whole Computer
The W ho le C o m pute r s ca n option allows you to edit parameters of one of the scans
predefined by the software vendor, Sca n o f the who le co m pute r:
Scan settings
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The Sca n s e ttings section offers a list of scanning parameters that can be optionally
switched on/off:
Auto m a tica lly he a l/ re m o v e infe ctio n ( on by de fa ult ) - if a virus is identified
during scanning it can be healed automatically if a cure is available. If the
infected file cannot be healed automatically, the infected object will be moved
to the Virus Va ult.
R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts ( on by
de fa ult ) - check to activate the Anti- Spy wa re engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s ( off by de fa ult ) mark to detect extended package of spyware: programs that are perfectly ok
and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
Sca n fo r Tra cking C o o kie s ( off by de fa ult ) - this parameter of the AntiSpyware component defines that cookies should be detected; ( HT T P c ookie s
a re use d for a ut he nt ic a t ing, t ra c king, a nd m a int a ining spe c ific inform a t ion
a bout use rs, suc h a s sit e pre fe re nc e s or t he c ont e nt s of t he ir e le c t ronic
shopping c a rt s)
Sca n ins ide a rchiv e s ( off by de fa ult ) - this parameters defines that scanning
should check all files stored inside archives, e.g. ZIP, RAR, ...
Us e H e uris tics ( on by de fa ult ) - heuristic analysis ( dy na m ic e m ula t ion of t he
sc a nne d obje c t ’s inst ruc t ions in a v irt ua l c om put e r e nv ironm e nt ) will be one of
the methods used for virus detection during scanning;
Sca n s y s te m e nv iro nm e nt ( on by de fa ult ) - scanning will also check the
system areas of your computer.
E na ble tho ro ugh s ca nning ( off by de fa ult ) - in specific situations ( suspic ious
of y our c om put e r be ing infe c t e d) you may check this option to activate the
most thorough scanning algorithms that will scan even those areas of your
computer that can hardly get infected, just to be absolutely sure. Remember
though that this method is rather time consuming.
Further you should decide whether you want to have scanned
All file ty pe s with the possibility of defining exceptions from scanning by
providing a list of comma separated ( ha v ing be e n sa v e d, t he c om m a s c ha nge
int o se m ic olons) file extensions that should not be scanned;
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Se le cte d file ty pe s - you can specify that you want to scan only files that
are possibly infectable ( file s t ha t c a nnot ge t infe c t e d w ill not be sc a nne d, for
inst a nc e som e pla in t e xt file s, or som e ot he r non-e xe c ut a ble file s), including
media files ( v ide o, a udio file s - if y ou le a v e t his box unc he c ke d, it w ill re duc e
t he sc a nning t im e e v e n m ore , be c a use t he se file s a re oft e n quit e la rge a nd
a re not t oo like ly t o be infe c t e d by a v irus). Again, you can specify by
extensions which files are those that should always be scanned.
Optionally, you can decide you want to Sca n file s witho ut e xte ns io n - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
Adjust how quickly Scan completes
Within the Adjus t ho w quickly s ca n co m ple te s section you can further specify the
desired scanning speed dependent on system resource usage. By default, this option
value is set to the Use r se nsit iv e level of automatic resource usage. If you want the
scanning to run faster, it will take less time but system resources usage will increase
significantly during the scan, and will slow down your other activities on the PC ( t his
opt ion c a n be use d w he n y our c om put e r is sw it c he d on but nobody is c urre nt ly
w orking on it ). On the other hand, you can decrease system resources usage by
extending the scanning duration.
Set additional scan reports ...
Click the Se t a dditio na l s ca n re po rts ... link to open a standalone dialog window
called Sca n re po rts where you can tick several items to define what scan findings
should be reported:
11.6.2. Shell Extension Scan
Similar to the previous W ho le C o m pute r s ca n item, this item named She ll e xte ns io n
s ca n also offers several options for editing the scan predefined by the software
vendor. This time the configuration is related to scanning of specific objects launched
directly from the Windows Explorer environment ( she ll e xt e nsion), see chapter
Sca nning in W indo ws E xplo re r:
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The list of parameters is identical to those available for the Sca n o f the who le
co m pute r. However, the default settings differ ( for inst a nc e , Whole Com put e r sc a n
by de fa ult doe s not c he c k t he a rc hiv e s but it doe s sc a n t he sy st e m e nv ironm e nt ,
w hile w it h t he She ll Ext e nsion Sc a n it is t he ot he r w a y ).
No te : F or a de sc ript ion of spe c ific pa ra m e t e rs ple a se c onsult t he c ha pt e r AVG
Adv a nce d Se ttings / Sca ns / W ho le C o m pute r s ca n.
Compared to W ho le C o m pute r s ca n dialog, the She ll e xte ns io n s ca n dialog also
includes the section named O the r s e ttings re la te d to AVG Us e r Inte rfa ce , where
you can specify whether you want the scan progress and scan results to be
accessible from the AVG user interface. Also, you can define that the scan result
should only be displayed in case an infection is detected during scanning.
11.6.3. Scan Specific Files or Folders
The editing interface for Sca n s pe cific file s o r fo lde rs is identical to the W ho le
C o m pute r s ca n editing dialog. All configuration options are the same; however, the
default settings are more strict for the Sca n o f the who le co m pute r:
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All parameters set up in this configuration dialog apply only to the areas selected for
scanning with the Sca n o f s pe cific file s o r fo lde rs !
No te : F or a de sc ript ion of spe c ific pa ra m e t e rs ple a se c onsult t he c ha pt e r AVG
Adv a nce d Se ttings / Sca ns / W ho le C o m pute r s ca n.
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11.6.4. Removable Device Scan
The editing interface for R e m o v a ble de v ice s ca n is also very similar to the W ho le
C o m pute r s ca n editing dialog:
The R e m o v a ble de v ice s ca n is launched automatically once you attach any
removable device to your computer. By default, this scanning is switched off.
However, it is crucial to scan removable devices for potential threats since these are a
major source of infection. To have this scanning ready and launched automatically
when needed, mark the E na ble R e m o v a ble de v ice s ca n option.
No te : F or a de sc ript ion of spe c ific pa ra m e t e rs ple a se c onsult t he c ha pt e r AVG
Adv a nce d Se ttings / Sca ns / W ho le C o m pute r s ca n.
11.7. Schedules
In the Sche dule s section you can edit the default settings of:
Scheduled scan
Virus database update schedule
Program update schedule
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11.7.1. Scheduled Scan
Parameters of the scheduled scan can be edited ( or a ne w sc he dule se t up) on three
tabs:
On the Sche dule s e ttings tab you can first check/uncheck the E na ble this ta s k item
to simply deactivate the scheduled test temporarily, and switch it on again as the
need arises.
Next, in the text field called Na m e ( de a c t iv a t e d for a ll de fa ult sc he dule s) there is the
name assigned to this very schedule by the program vendor. For newly added
schedules ( y ou c a n a dd a ne w sc he dule by m ouse right -c lic k ov e r t he Sche dule d
s ca n it e m in t he le ft na v iga t ion t re e ) you can specify your own name, and in that
case the text field will be open for editing. Try to always use brief, descriptive and apt
names for scans to make it easier to later recognize the scan from others.
E xa m ple : It is not a ppropria t e t o c a ll t he sc a n by t he na m e of "Ne w sc a n" or "M y
sc a n" sinc e t he se na m e s do not re fe r t o w ha t t he sc a n a c t ua lly c he c ks. On t he ot he r
ha nd, a n e xa m ple of a good de sc ript iv e na m e w ould be "Sy st e m a re a s sc a n" e t c . Also
it is not ne c e ssa ry t o spe c ify in t he sc a n's na m e w he t he r it is t he sc a n of t he w hole
of t he c om put e r or just a sc a n of se le c t e d file s or folde rs - y our ow n sc a ns w ill
a lw a y s be a spe c ific v e rsion of t he sc a n of se le c t e d file s or folde rs.
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In this dialog you can further define the following parameters of the scan:
Schedule running
Here, you can specify time intervals for the newly scheduled scan launch. The timing
can either be defined by the repeated scan launch after a certain period of time ( R un
e v e ry ...) or by defining an exact date and time ( R un a t s pe cific tim e inte rv a l ...),
or possibly by defining an event that the scan launch should be associated with (
Actio n ba s e d o n co m pute r s ta rtup).
Advanced schedule options
This section allows you to define under which conditions the scan should/should not
be launched if the computer is in low power mode or switched off completely.
Once the scheduled scan is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon:
A new AVG system tray icon then appears ( in full c olor w it h a fla sh light ) informing a
scheduled scan is running. Right-click on the running scan AVG icon to open a context
menu where you can decide to pause or even stop the running scan, and also change
the priority of the currently running scan:
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On the H o w to s ca n tab you will find a list of scanning parameters that can be
optionally switched on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to change
these settings we recommend to keep the predefined configuration:
Auto m a tica lly he a l/ re m o v e infe ctio n (on by de fa ult ): if a virus is identified
during scanning it can be healed automatically if a cure is available. If the
infected file cannot be healed automatically, the infected object will be moved
to the Virus Va ult.
R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts (on by
de fa ult ): check to activate the Anti- Spy wa re engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s ( off by de fa ult ):
mark to detect extended package of spyware: programs that are perfectly ok
and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
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Sca n fo r Tra cking C o o kie s ( off by de fa ult ): this parameter of the AntiSpy wa re component defines that cookies should be detected during scanning;
( HT T P c ookie s a re use d for a ut he nt ic a t ing, t ra c king, a nd m a int a ining spe c ific
inform a t ion a bout use rs, suc h a s sit e pre fe re nc e s or t he c ont e nt s of t he ir
e le c t ronic shopping c a rt s)
Sca n ins ide a rchiv e s ( off by de fa ult ): this parameter defines the scanning
should check all files even if they are stored inside an archive, e.g. ZIP,
RAR, ...
Us e H e uris tics ( on by de fa ult ): heuristic analysis ( dy na m ic e m ula t ion of t he
sc a nne d obje c t ’s inst ruc t ions in a v irt ua l c om put e r e nv ironm e nt ) will be one of
the methods used for virus detection during scanning;
Sca n s y s te m e nv iro nm e nt ( on by de fa ult ): scanning will also check the
system areas of your computer;
E na ble tho ro ugh s ca nning ( off by de fa ult ) - in specific situations ( suspic ious
of y our c om put e r be ing infe c t e d) you may check this option to activate the
most thorough scanning algorithms that will scan even those areas of your
computer that can hardly get infected, just to be absolutely sure. Remember
though that this method is rather time consuming.
Sca n fo r ro o tkits ( off by de fa ult ): tick this item if you want to include the
rootkit detection into scanning of the entire computer. The rootkit detection is
also available on its own within the Anti- R o o tkit component;
Further you should decide whether you want to have scanned
All file ty pe s with the possibility of defining exceptions from scanning by
providing a list of comma separated ( ha v ing be e n sa v e d, t he c om m a s c ha nge
int o se m ic olons) file extensions that should not be scanned;
Se le cte d file ty pe s - you can specify that you want to scan only files that
are possibly infectable ( file s t ha t c a nnot ge t infe c t e d w ill not be sc a nne d, for
inst a nc e som e pla in t e xt file s, or som e ot he r non-e xe c ut a ble file s), including
media files ( v ide o, a udio file s - if y ou le a v e t his box unc he c ke d, it w ill re duc e
t he sc a nning t im e e v e n m ore , be c a use t he se file s a re oft e n quit e la rge a nd
a re not t oo like ly t o be infe c t e d by a v irus). Again, you can specify by
extensions which files are those that should always be scanned.
Optionally, you can decide you want to Sca n file s witho ut e xte ns io n - this
option is on by default, and it is recommended that you keep it so unless you
have a real reason to change it. Files with no extension are rather suspicious
and should be scanned at all times.
Adjust how quickly Scan completes
Within the Adjus t ho w quickly Sca n co m ple te s section you can further specify the
desired scanning speed dependent on system resource usage. By default, this option
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is set to the Use r Se nsit iv e level of automatic resource usage. If you want the
scanning to run faster, it will take less time but the system resources usage will
increase significantly during the scan, and will slow down your other activities on the
PC ( t his opt ion c a n be use d w he n y our c om put e r is sw it c he d on but nobody is
c urre nt ly w orking on it ). On the other hand, you can decrease the system resources
usage by extending the scanning duration.
Set additional scan reports
Click the Se t a dditio na l s ca n re po rts ... link to open a standalone dialog window
called Sca n re po rts where you can tick several items to define what scan findings
should be reported:
Additional scan settings
Click the Additio na l s ca n s e ttings ... to open a new C o m pute r s hutdo wn o ptio ns
dialog where you can decide whether the computer should be shut down automatically
once the running scanning process is over. Having confirmed this option ( Shutdo wn
co m pute r upo n s ca n co m ple tio n), a new option activates that allows the computer
to shut down even if it is currently locked ( Fo rce s hutdo wn if co m pute r is lo cke d).
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On the W ha t to s ca n tab you can define whether you want to schedule scanning of
the whole computer or scanning of specific files or folders. If you select scanning of
specific files or folders, in the bottom part of this dialog the displayed tree structure
activates and you can specify the folders to be scanned.
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11.7.2. Virus Database Update Schedule
On the Sche dule s e ttings tab you can first check/uncheck the E na ble this ta s k item
to simply deactivate the scheduled virus database update temporarily, and switch it
on again as the need arises. The basic virus database update scheduling is covered
within the Upda te M a na ge r component. Within this dialog you can set up some
detailed parameters of the virus database update schedule. In the text field called
Na m e ( de a c t iv a t e d for a ll de fa ult sc he dule s) there is the name assigned to this very
schedule by the program vendor.
Schedule running
In this section, specify the time intervals for the newly scheduled virus database
update launch. The timing can either be defined by the repeated update launch after a
certain period of time ( R un e v e ry ...) or by defining an exact date and time ( R un a t
s pe cific tim e ...).
Advanced schedule options
This section allows you to define under which conditions the virus database update
should/should not be launched if the computer is in low power mode or switched off
completely.
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Other update settings
Finally, check the R un the upda te a ga in a s s o o n a s the Inte rne t co nne ctio n is
a v a ila ble option to make sure than if the internet connection gets corrupted and the
update process fails, it will be launched again immediately after the internet
connection is restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
prov ide d t ha t y ou ha v e ke pt t he de fa ult c onfigura t ion of t he t he Adv a nce d Se ttings /
Appe a ra nce dia log).
11.7.3. Program Update Schedule
On the Sche dule s e ttings tab you can first check/uncheck the E na ble this ta s k item
to simply deactivate the scheduled program update temporarily, and switch it on again
as the need arises. In the text field called Na m e ( de a c t iv a t e d for a ll de fa ult sc he dule s
) there is the name assigned to this very schedule by the program vendor.
Schedule running
Here, specify the time intervals for the newly scheduled program update launch. The
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timing can either be defined by the repeated update launch after a certain period of
time ( R un e v e ry ...) or by defining an exact date and time ( R un a t s pe cific tim e ...),
or possibly by defining an event that the update launch should be associated with (
Actio n ba s e d o n co m pute r s ta rtup).
Advanced schedule options
This section allows you to define under which conditions the program update should/
should not be launched if the computer is in low power mode or switched off
completely.
Other update settings
Check the R un the upda te a ga in a s s o o n a s the Inte rne t co nne ctio n is a v a ila ble
option to make sure than if the internet connection gets corrupted and the update
process fails, it will be launched again immediately after the internet connection is
restored.
Once the scheduled update is launched in the time you have specified, you will be
informed on this fact via a pop-up window opened over the AVG system tray icon (
prov ide d t ha t y ou ha v e ke pt t he de fa ult c onfigura t ion of t he t he Adv a nce d Se ttings /
Appe a ra nce dia log).
No te : If a t im e c oinc ide nc e of a sc he dule d progra m upda t e a nd sc he dule d sc a n
oc c urs, t he upda t e proc e ss is of highe r priorit y a nd t he sc a n w ill ge t int e rrupt e d.
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11.8. Resident Shield
The R e s ide nt Shie ld component performs live protection of files and folders against
viruses, spyware and other malware.
In the R e s ide nt Shie ld Se ttings dialog you can activate or deactivate the R e s ide nt
Shie ld protection completely by checking/unchecking the E na ble R e s ide nt Shie ld
item ( t his opt ion is sw it c he d on by de fa ult ). In addition you can select which
R e s ide nt Shie ld features should be activated:
Sca n fo r Tra cking co o kie s ( off by de fa ult ) - this parameter defines that
cookies should be detected during scanning. ( HT T P c ookie s a re use d for
a ut he nt ic a t ing, t ra c king, a nd m a int a ining spe c ific inform a t ion a bout use rs,
suc h a s sit e pre fe re nc e s or t he c ont e nt s of t he ir e le c t ronic shopping c a rt s)
R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts - ( on by
de fa ult ): check to activate the Anti- Spy wa re engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s ( off by de fa ult ) mark to detect extended package of spyware: programs that are perfectly ok
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and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
Sca n file s o n clo s e ( off by de fa ult ) - on-close scanning ensures that AVG
scans active objects (e.g. applications, documents …) when they are being
opened, and also when they are being closed; this feature helps you protect
your computer against some types of sophisticated virus
Sca n bo o t s e cto r o f re m o v a ble m e dia ( on by de fa ult )
Us e H e uris tics - ( on by de fa ult ) heuristic analysis will be used for detection (
dy na m ic e m ula t ion of t he sc a nne d obje c t ’s inst ruc t ions in a v irt ua l c om put e r
e nv ironm e nt )
Auto - he a l ( off by de fa ult ) - any detected infection will be healed
automatically if there is a cure available, and all infection that cannot be cured
will be removed.
Sca n file s re fe rre d in re gis try ( on by de fa ult ) - this parameter defines that
AVG will scan all executable files added to startup registry to avoid a known
infection being executed upon next computer startup.
E na ble tho ro ugh s ca nning ( off by de fa ult ) - in specific situations ( in a st a t e
of e xt re m e e m e rge nc y ) you may check this option to activate the most
thorough algorithms that will check all possibly threatening objects into the
deep. Remember though that this method is rather time consuming.
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11.8.1. Advanced Settings
In the File s s ca nne d by the R e s ide nt Shie ld dialog it is possible to configure which
files will be scanned ( by spe c ific e xt e nsions):
Decide whether you want all files to be scanned or just infectable files - if so, you can
further specify a list of extensions defining files that should be excluded from scanning,
and also a list of file extensions defining files that must be scanned under all
circumstances.
The below section called The R e s ide nt Shie ld will s ca n further summarizes the
current settings, displaying a detailed overview of what the R e s ide nt Shie ld will
actually scan.
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11.8.2. Excluded items
The R e s ide nt Shie ld - E xclude d Ite m s dialog offers the possibility of defining files
and/or folders that should be excluded from the R e s ide nt Shie ld scanning.
If this is no t e s s e ntia l, we s tro ngly re co m m e nd no t e xcluding a ny ite m s !
The dialog provides the following control buttons:
Add Pa th – specify a directory (directories) to be excluded from the scanning
by selecting them one by one from the local disk navigation tree
Add File – specify files to be excluded from the scanning by selecting them
one by one from the local disk navigation tree
E dit Ite m – allows you to edit the specified path to a selected file or folder
R e m o v e Ite m – allows you to delete the path to a selected item from the list
11.9. Cache Server
The C a che Se rv e r is a process designed to speed up any scan ( on-de m a nd sc a n,
sc he dule d w hole c om put e r sc a n, Re side nt Shie ld sc a n). It gathers and keeps
information of trustworthy files ( sy st e m file s w it h digit a l signa t ure e t c .): These files
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are then considered safe, and during scanning are skipped.
The settings dialog offers two options:
C a ching e na ble d ( on by de fa ult ) - uncheck the box to switch off the C a che
Se rv e r, and empty the cache memory. Please note that scanning might slow
down, and overall performance of your computer decrease, as every single file
in use will be scanned for viruses and spyware first.
E na ble a dding ne w file s into ca che ( on by de fa ult ) - uncheck the box to
stop adding more files into the cache memory. Any already cached files will be
kept and used until caching is turned off completely, or until the next update
of the virus database.
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11.10. Anti-Rootkit
In this dialog you can edit the Anti- R o o tkit component's configuration:
Editing of all functions of the Anti- R o o tkit component as provided within this dialog is
also accessible directly from the Anti- R o o tkit co m po ne nt' s inte rfa ce .
Mark up the respective check-boxes to specify objects that should be scanned:
Sca n a pplica tio ns
Sca n D LL libra rie s
Sca n driv e rs
Further you can pick the rootkit scanning mode:
Q uick ro o tkit s ca n - scans all running processes, loaded drivers and the
system folder ( t y pic a lly c :\Window s)
Full ro o tkit s ca n - scans all running processes, loaded drivers, the system
folder ( t y pic a lly c :\Window s), plus all local disks ( inc luding t he fla sh disk, but
e xc luding floppy disk/CD driv e s)
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11.11. Update
The Upda te navigation item opens a new dialog where you can specify general
parameters regarding the AVG update:
When to update files
In this section you can select between two alternative options: update can be
scheduled for the next PC restart or you can launch the update immediately. By
default, the immediate update option is selected since this way AVG can secure the
maximum safety level. Scheduling an update for the next PC restart can only be
recommended if you are sure the computer gets restarted regularly, at least daily.
If you decide to keep the default configuration and launch the update process
immediately, you can specify the circumstances under which a possible required
restart should be performed:
R e quire co nfirm a tio n fro m the us e r - you will be asked to approve a PC
restart needed to finalize the update process
R e s ta rt im m e dia te ly - the computer will be restarted automatically
immediately after the update process has finished, and your approval will not
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be required
C o m ple te a t ne xt co m pute r re s ta rt - the update process finalization will be
postponed until the next computer restart - again, please keep in mind that
this option is only recommended if you can be sure the computer gets
restarted regularly, at least daily
Post update memory scan
Mark this check box to define you want to launch a new memory scan after each
successfully completed update. The latest downloaded update might have contained
new virus definitions, and these could be applied in the scanning immediately.
Additional update options
B uild ne w s y s te m re s to re po int during e a ch pro gra m upda te - before
each AVG program update launch, a system restore point is created. In case
the update process fails and your operating system crashes you can always
restore your OS in its original configuration from this point. This option is
accessible via Start / All Programs / Accessories / System tools / System
Restore, but any changes can be recommended to experienced users only!
Keep this check-box ticked if you want to make use of this functionality.
Us e D NS upda te - mark this check box to confirm you want to use the update
files detection method that eliminates data amount transferred between the update
server and AVG client;
R e quire co nfirm a tio n to clo s e running a pplica tio ns ( sw it c he d on by de fa ult )
will help you make sure no currently running applications will be closed without
your permission - if required for the update process to be finalized;
C he ck co m pute r tim e - mark this option to declare you wish to have
notification displayed in case the computer time differs from the correct time
more than specified number of hours.
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11.11.1. Proxy
The proxy server is a stand-alone server or a service running on a PC that guarantees
safer connection to the Internet. According to the specified network rules you can
then access the Internet either directly or via the proxy server; both possibilities can
also be allowed at the same time. Then, in the first item of the Upda te s e ttings Pro xy dialog you have to select from the combo box menu whether you want to:
Us e pro xy
D o no t us e pro xy s e rv e r - default settings
Try co nne ctio n us ing pro xy a nd if it fa ils , co nne ct dire ctly
If you select any option using proxy server, you will have to specify some further
data. The server settings can be configured either manually or automatically.
Manual configuration
If you select manual configuration (check t he M a nua l opt ion t o a c t iv a t e t he
re spe c t iv e dia log se c t ion) you have to specify the following items:
Se rv e r – specify the server’s IP address or the name of the server
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Po rt – specify the number of the port that enables Internet access ( by
de fa ult , t his num be r is se t t o 3128 but c a n be se t diffe re nt ly – if y ou a re not
sure , c ont a c t y our ne t w ork a dm inist ra t or)
The proxy server can also have configured specific rules for each user. If your proxy
server is set up this way, check the Us e PR O X Y a uthe ntica tio n option to verify that
your user name and password are valid for connecting to the Internet via the proxy
server.
Automatic configuration
If you select automatic configuration ( m a rk t he Auto opt ion t o a c t iv a t e t he
re spe c t iv e dia log se c t ion) then please select where the proxy configuration should be
taken from:
Fro m bro ws e r - the configuration will be read from your default internet
browser
Fro m s cript - the configuration will be read from a downloaded script with the
function returning the proxy address
Auto de te ct - the configuration will be detected automatically directly from the
proxy server
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11.11.2. Dial-up
All parameters optionally defined in the Upda te s e ttings - D ia l- Up co nne ctio n dialog
refer to the dial-up connection to the Internet. The dialog's fields are inactive until
you check the Us e dia l- up co nne ctio ns option that activates the fields.
Specify whether you want to connect to the Internet automatically ( Auto m a tica lly
o pe n this co nne ctio n) or you wish to confirm the connection manually every time (
As k be fo re co nne ctio n). For automatic connection you should further select whether
the connection should be closed after the update is finished ( C lo s e dia l- up
co nne ctio n whe n finis he d).
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11.11.3. URL
The UR L dialog offers a list of Internet addresses from which the update files can be
downloaded. The list and its items can be modified using the following control buttons:
Add – opens a dialog where you can specify a new URL to be added to the list
E dit - opens a dialog where you can edit the selected URL parameters
D e le te – deletes the selected URL from the list
M o v e Up – moves the selected URL one position up in the list
M o v e D o wn - moves the selected URL one position down in the list
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11.11.4. Manage
The M a na ge dialog offers two options accessible via two buttons:
D e le te te m po ra ry upda te file s - press this button to delete all redundant
update files from your hard disk ( by de fa ult , t he se file s a re be ing sa v e d for 30
da y s)
R e v e rt v irus da ta ba s e to pre v io us v e rs io n – press this button to delete the
latest virus base version from your hard disk, and to return to the previously
saved version ( ne w v irus ba se v e rsion w ill be a pa rt of t he follow ing upda t e )
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11.12. Remote Administration
The R e m o te Adm inis tra tio n settings refer to connecting the AVG client station to
the remote administration system. If you plan to connect the respective station to
remote administration please specify the following parameters:
Se rv e r - server name (or server IP address) where the AVG Admin Server is
installed
Po rt - provide the number of the port on which the AVG client communicates
with the AVG Admin Server ( port num be r 4158 is c onside re d a s de fa ult - if y ou
use t his port num be r y ou do not ha v e t o spe c ify it e xplic it ly )
Lo gin - if communication between the AVG client and the AVG Admin Server is
defined as secured, provide your username ...
Pa s s wo rd - ... and your password
Po rt fo r inco m ing m e s s a ge s - number of the port on which the AVG client
accepts incoming messages from the AVG Admin Server
The Te s t co nne ctio n button helps you to verify that all above stated data are valid
and can be used to successfully connect to DataCenter.
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No te : F or a de t a ile d de sc ript ion on re m ot e a dm inist ra t ion ple a se c onsult t he AV G
Busine ss e dit ion doc um e nt a t ion.
11.13. Server components
11.13.1. Document Scanner for MS SharePoint
In this dialog you will find several preset options related to the D o cum e nt Sca nne r
fo r M S Sha re Po int document virus scanning performance. This dialog is divided into
several sections:
Logging settings
Log file size field – the log file contains record of various D o cum e nt Sca nne r fo r M S
Sha re Po int related events, such as program libraries loading notes, virus-found
events, troubleshooting warnings, etc. Use the text filed to set the maximum size of
this file.
Scanning properties
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Us e H e uris tics – check to use Heuristics detection method when scanning
documents. When this option is on, you can filter documents not only by
extension but also the actual contents of the document will be considered.
R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts – check to
use the Anti-Spyware engine, i.e. detect and report suspicious and potentially
unwanted programs when scanning documents.
R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s - check to detect
extended package of spyware: programs that are perfectly ok and harmless
when acquired from the manufacturer directly, but can be misused for
malicious purposes later, or programs that always harmless but might be
unwanted (various toolbars etc.). This is an additional measure that increases
your computer security and comfort even more, however it can possibly block
legal programs, and is therefore switched off by default. Note: This detection
feature is additional to the previous option, so if you want protection from the
basic types of spyware, always keep the previous box checked.
Sca n ins ide a rchiv e s – check to scan contents of archives.
Reporting
R e po rt pa s s wo rd pro te cte d a rchiv e s – archives (ZIP, RAR etc.) that are
protected by password are not possible to scan for viruses; check the box to
report these as potentially dangerous.
R e po rt pa s s wo rd pro te cte d do cum e nts – documents protected by password
are not possible to scan for viruses; check the box to report these as
potentially dangerous.
R e po rt file s co nta ining m a cro s – a macro is a predefined sequence of steps
aimed to make certain tasks easier for a user (MS Word macros are widely
known). As such, a macro can contain potentially dangerous instructions, and
you might like to check the box to ensure that files with macros will be
reported as suspicious.
R e po rt hidde n e xte ns io ns – hidden extension can make e.g. a suspicious
executable file "something.txt.exe" appear as harmless plain text file
"something.txt"; check the box to report these as potentially dangerous.
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11.13.2. Detection Actions
In this dialog you can configure how the D o cum e nt Sca nne r fo r M S Sha re Po int
component should behave, when it detects a threat. The threats are divided into
several categories:
Infe ctio ns – malicious codes that copy and spread themselves, often
unnoticed until the damage is done.
PUP (Po te ntia lly Unwa nte d Pro gra m s ) – such programs, in general, vary
from positively serious to only potential threats to your privacy.
W a rnings – detected objects unable to be scanned.
Info rm a tio n – includes all detected potential threats that cannot be classified
as any of the above categories.
Use the roll-down menus to select an automatic action for each of them:
No ne – a document containing such threat will be left alone.
H e a l - tries to heal the infected file/document.
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M o v e to Va ult – every infected document will be moved into Virus Vault
quarantine environment.
R e m o v e – a document where a virus is detected will be deleted.
11.14. Temporarily disable AVG protection
In the Te m po ra rily dis a ble AVG pro te ctio n dialog you have the option of switching
off the entire protection secured by your AVG File Server 2011 at once.
Ple a s e re m e m be r tha t y o u s ho uld no t us e this o ptio n unle s s it is a bs o lute ly
ne ce s s a ry !
In most cases, it is no t ne ce s s a ry to disable AVG before installing new software or
drivers, not even if the installer or software wizard suggests that running programs
and applications be shut down first to make sure there are no unwanted interruptions
during the installation process. Should you really experience problem during installation,
try to deactivate the R e s ide nt Shie ld component first. If you do have to temporarily
disable AVG, you should re-enable it as soon as you're done. If you are connected to
the Internet or a network during the time your antivirus software is disabled, your
computer is vulnerable to attacks.
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11.15. Product Improvement Programme
The AVG W e b Sa fe ty a nd Pro duct Im pro v e m e nt Pro gra m m e dialog invites you to
participate in AVG product improvement, and to help us increase the overall Internet
security level. Mark the Allo w re po rting option to enable reporting of detected
threats to AVG. This helps us to collect up-to-date information on the latest threats
from all participants worldwide, and in return we can improve protection for everyone.
The re po rting is ta ke n ca re o f a uto m a tica lly , the re fo re do e s no t ca us e y o u a ny
inco nv e nie nce , a nd no pe rs o na l da ta is include d in the re po rts . Reporting of
detected threats is optional, however, we do ask you to switch this feature on, too,
as it helps us improve protection for both you and other AVG users.
Nowadays, there are far more threats out there than plain viruses. Authors of
malicious codes and dangerous websites are very innovative, and new kinds of threats
emerge quite often, the vast majority of which are on the Internet. Here are some of
the most common:
A v irus is a malicious code that copies and spreads itself, often unnoticed until
the damage is done. Some viruses are a serious threat, deleting or deliberately
changing files on their way, while some viruses can do something seemingly
harmless, like playing a piece of music. However, all viruses are dangerous due
to the basic ability of multiplying – even a simple virus can take up all the
computer memory in an instant, and cause a breakdown.
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A wo rm is a subcategory of virus which, unlike a normal virus, does not need
a "carrier" object to attach to; it sends itself to other computers selfcontained, usually via e-mail, and as a result often overloads e-mail servers
and network systems.
Spy wa re is usually defined as a malware category ( m a lw a re = a ny m a lic ious
soft w a re , inc luding v iruse s) encompassing programs – typically Trojan horses –
aimed at stealing personal information, passwords, credit card numbers, or
infiltrating a computer and allowing the attacker to control it remotely; of
course, all without the computer owner's knowledge or consent.
Po te ntia lly unwa nte d pro gra m s are a type of spyware that can be may but
not necessarily have to be dangerous to your computer. A specific example of
a PUP is adware, software designed to distribute advertisements, usually by
displaying ad pop-ups; annoying, but not really harmful.
Tra cking co o kie s can also be considered a kind of spyware, as these small
files, stored in the web browser and sent automatically to the "parent" website
when you visit it again, can contain data such as your browsing history and
other similar information.
E xplo it is a malicious code that takes advantage of a flaw or vulnerability in
an operating system, Internet browser, or other essential program.
Phis hing is an attempt to acquire sensitive personal data by shamming a
trustworthy and well-known organization. Usually, the potential victims are
contacted by a bulk e-mail asking them to e.g. update their bank account
details. In order to do that, they are invited to follow the link provided which
then leads to a fake website of the bank.
H o a x is a bulk e-mail containing dangerous, alarming or just bothering and
useless information. Many of the above threats use hoax e-mail messages to
spread.
M a licio us we bs ite s are ones that deliberately install malicious software on
your computer, and hacked sites do just the same, only these are legitimate
websites that have been compromised into infecting visitors.
To pro te ct y o u fro m a ll o f the s e diffe re nt kinds o f thre a ts , AVG include s the s e
s pe cia liz e d co m po ne nts :
Anti- Virus to protect your computer from viruses,
Anti- Spy wa re to protect your computer from spyware.
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12. AVG Scanning
Scanning is a crucial part of AVG File Server 2011 functionality. You can run ondemand tests or schedule them to run periodically at convenient times.
12.1. Scanning Interface
The AVG scanning interface is accessible via the C o m pute r s ca nne r quick link. Click
this link to switch to the Sca n fo r thre a ts dialog. In this dialog you will find the
following:
overview of predefined scans - three types of scans defined by the software
vendor are ready to be used immediately on demand or scheduled:
o W ho le co m pute r s ca n
o Sca n s pe cific file s o r fo lde rs
o Anti- R o o tkit s ca n
scan scheduling section - where you can define new tests and create new
schedules as needed.
Control buttons
Control buttons available within the testing interface are the following:
Sca n his to ry - displays the Sca n re s ults o v e rv ie w dialog with the entire
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history of scanning
Vie w Virus Va ult - opens a new window with the Virus Va ult - a space where
detected infections are quarantined
12.2. Predefined Scans
One of the main features of AVG File Server 2011 is on-demand scanning. Ondemand tests are designed to scan various parts of your computer whenever suspicion
of possible virus infection arises. Anyway, it is strongly recommended to carry out
such tests regularly even if you think that no virus can be found on your computer.
In the AVG File Server 2011 you will find the following types of scanning predefined
by the software vendor:
12.2.1. Whole Computer Scan
W ho le C o m pute r s ca n - scans your entire computer for possible infections and/or
potentially unwanted programs. This test will scan all hard drives of your computer, will
detect and heal any virus found, or remove the detected infection to the Virus Va ult.
Scanning of the whole of your computer should be scheduled on a workstation at least
once a week.
Scan launch
The W ho le C o m pute r s ca n can be launched directly from the scanning interface by
clicking on the scan's icon. No further specific settings have to be configured for this
type of scan, the scanning will start immediately within the Sca n is running dialog (
se e sc re e nshot ). The scanning can be temporarily interrupted ( Pa us e ) or canceled (
Sto p) if needed.
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Scan configuration editing
You have the option of editing the predefined default settings of the W ho le
co m pute r s ca n. Press the C ha nge s ca n s e ttings link to get to the C ha nge s ca n
s e ttings fo r W ho le C o m pute r s ca n dialog (a c c e ssible from t he sc a nning int e rfa c e
v ia t he Cha nge sc a n se t t ings link for t he Whole c om put e r sc a n). It is re co m m e nde d
to ke e p to the de fa ult s e ttings unle s s y o u ha v e a v a lid re a s o n to cha nge the m !
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Sca nning pa ra m e te rs - in the list of scanning parameters you can switch on/
off specific parameters as needed:
o Auto m a tica lly he a l/ re m o v e infe ctio n ( on by de fa ult ) - if a virus is
identified during scanning it can be healed automatically if a cure is
available. If the infected file cannot be healed automatically, the infected
object will be moved to the Virus Va ult.
o R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts ( on by
de fa ult ) - check to activate the Anti- Spy wa re engine, and scan for
spyware as well as for viruses. Spyware represents a questionable
malware category: even though it usually represents a security risk,
some of these programs can be installed intentionally. We recommend to
keep this feature activated as it increases your computer security.
o R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s ( off by
de fa ult ) - mark to detect extended package of spyware: programs that
are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an
additional measure that increases your computer security even more,
however it can possibly block legal programs, and is therefore switched
off by default.
o Sca n fo r Tra cking C o o kie s ( off by de fa ult ) - this parameter of the AntiSpy wa re component defines that cookies should be detected; ( HT T P
c ookie s a re use d for a ut he nt ic a t ing, t ra c king, a nd m a int a ining spe c ific
inform a t ion a bout use rs, suc h a s sit e pre fe re nc e s or t he c ont e nt s of
t he ir e le c t ronic shopping c a rt s).
o Sca n ins ide a rchiv e s ( off by de fa ult ) - this parameters defines that
scanning should check all files stored inside archives, e.g. ZIP, RAR, ...
o Us e H e uris tics ( on by de fa ult ) - heuristic analysis ( dy na m ic e m ula t ion
of t he sc a nne d obje c t ’s inst ruc t ions in a v irt ua l c om put e r e nv ironm e nt )
will be one of the methods used for virus detection during scanning.
o Sca n s y s te m e nv iro nm e nt ( on by de fa ult ) - scanning will also check
the system areas of your computer.
o E na ble tho ro ugh s ca nning ( off by de fa ult ) - in specific situations (
suspic ious of y our c om put e r be ing infe c t e d) you may check this option
to activate the most thorough scanning algorithms that will scan even
those areas of your computer that can hardly get infected, just to be
absolutely sure. Remember though that this method is rather time
consuming.
Additio na l s ca n s e ttings - the link opens a new Additio na l s ca n s e ttings
dialog where you can specify the following parameters:
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o C o m pute r s hutdo wn o ptio ns - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option ( Shutdo wn co m pute r upo n s ca n
co m ple tio n), a new option activates that allows the computer to shut
down even if it is currently locked ( Fo rce s hutdo wn if co m pute r is
lo cke d).
o D e fine file ty pe s fo r s ca nning - further you should decide whether you
want to have scanned:
All file ty pe s with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be scanned;
Se le cte d file ty pe s - you can specify that you want to scan only
files that are possibly infectable ( file s t ha t c a nnot ge t infe c t e d w ill
not be sc a nne d, for inst a nc e som e pla in t e xt file s, or som e ot he r
non-e xe c ut a ble file s), including media files ( v ide o, a udio file s - if y ou
le a v e t his box unc he c ke d, it w ill re duc e t he sc a nning t im e e v e n
m ore , be c a use t he se file s a re oft e n quit e la rge a nd a re not t oo like ly
t o be infe c t e d by a v irus). Again, you can specify by extensions
which files are those that should always be scanned.
Optionally, you can decide you want to Sca n file s witho ut e xte ns io n
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
Adjus t ho w quickly Sca n co m ple te s - you can use the slider to change the
scanning process priority. By default, the priority is set to Use r Se nsit iv e
priority that optimizes the scanning process speed and the use of system
resources. Alternatively, you can run the scanning process slower which means
the system resources load will be minimized ( use ful w he n y ou ne e d t o w ork on
t he c om put e r but y ou do not c a re so m uc h how long t he sc a nning t a ke s), or
faster with increased system resources requirements ( e .g. w he n t he c om put e r
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is t e m pora rily una t t e nde d).
Se t a dditio na l s ca n re po rts - the link opens a new Sca n re po rts dialog
where you can select what types of possible findings should be reported:
W a rning: T he se sc a n se t t ings a re ide nt ic a l t o t he pa ra m e t e rs of a ne w ly de fine d
sc a n - a s de sc ribe d in t he c ha pt e r AVG Sca nning / Sca n s che duling/ H o w to Sca n.
Should y ou de c ide t o c ha nge t he de fa ult c onfigura t ion of t he Sca n the who le
co m pute r y ou c a n t he n sa v e y our ne w se t t ing a s t he de fa ult c onfigura t ion t o be
use d for a ll furt he r sc a ns of t he w hole c om put e r.
12.2.2. Scan Specific Files or Folders
Sca n s pe cific file s o r fo lde rs - scans only those areas of your computer that you
have selected to be scanned ( se le c t e d folde rs, ha rd disks, floppy disc s, CDs, e t c .).
The scanning progress in case of virus detection and its treatment is the same as with
the scan of the whole computer: any virus found is healed or removed to the Virus
Va ult. Specific files or folders scanning can be used to set up your own tests and
their scheduling based on your needs.
Scan launch
The Sca n o f s pe cific file s o r fo lde rs can be launched directly from the scanning
interface by clicking on the scan's icon. A new dialog called Se le ct s pe cific file s o r
fo lde rs fo r s ca nning opens. In the tree structure of your computer select those
folders you want to have scanned. The path to each selected folder will generate
automatically and appear in the text box in the upper part of this dialog.
There is also a possibility of having a specific folder scanned while all its subfolders are
excluded from this scanning; to do that write a minus sign "- " in front of the
automatically generated path ( se e sc re e nshot ). To exclude the entire folder from
scanning use the "!" parameter.
Finally, to launch the scanning, press the Sta rt s ca n button; the scanning process
itself is basically identical to the Whole computer scan.
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Scan configuration editing
You have the option of editing the predefined default settings of the Sca n o f s pe cific
file s o r fo lde rs . Press the C ha nge s ca n s e ttings link to get to the C ha nge s ca n
s e ttings fo r Sca n o f s pe cific file s o r fo lde rs dialog. It is re co m m e nde d to ke e p to
the de fa ult s e ttings unle s s y o u ha v e a v a lid re a s o n to cha nge the m !
Sca nning pa ra m e te rs - in the list of scanning parameters you can switch on/
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off specific parameters as needed:
o Auto m a tica lly he a l/ re m o v e infe ctio n ( on by de fa ult ) - if a virus is
identified during scanning it can be healed automatically if a cure is
available. If the infected file cannot be healed automatically, the infected
object will be moved to the Virus Va ult.
o R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts ( on by
de fa ult ) - check to activate the Anti- Spy wa re engine, and scan for
spyware as well as for viruses. Spyware represents a questionable
malware category: even though it usually represents a security risk,
some of these programs can be installed intentionally. We recommend to
keep this feature activated as it increases your computer security.
o R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s ( off by
de fa ult ) - mark to detect extended package of spyware: programs that
are perfectly ok and harmless when acquired from the manufacturer
directly, but can be misused for malicious purposes later. This is an
additional measure that increases your computer security even more,
however it can possibly block legal programs, and is therefore switched
off by default.
o Sca n fo r Tra cking C o o kie s ( off by de fa ult ) - this parameter of the AntiSpy wa re component defines that cookies should be detected; ( HT T P
c ookie s a re use d for a ut he nt ic a t ing, t ra c king, a nd m a int a ining spe c ific
inform a t ion a bout use rs, suc h a s sit e pre fe re nc e s or t he c ont e nt s of
t he ir e le c t ronic shopping c a rt s).
o Sca n ins ide a rchiv e s ( on by de fa ult ) - this parameters defines that
scanning should check all files stored inside archives, e.g. ZIP, RAR, ...
o Us e H e uris tics ( off by de fa ult ) - heuristic analysis ( dy na m ic e m ula t ion
of t he sc a nne d obje c t ’s inst ruc t ions in a v irt ua l c om put e r e nv ironm e nt )
will be one of the methods used for virus detection during scanning.
o Sca n s y s te m e nv iro nm e nt ( off by de fa ult ) - scanning will also check
the system areas of your computer.
o E na ble tho ro ugh s ca nning ( off by de fa ult ) - in specific situations (
suspic ious of y our c om put e r be ing infe c t e d) you may check this option
to activate the most thorough scanning algorithms that will scan even
those areas of your computer that can hardly get infected, just to be
absolutely sure. Remember though that this method is rather time
consuming.
Additio na l s ca n s e ttings - the link opens a new Additio na l s ca n s e ttings
dialog where you can specify the following parameters:
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o C o m pute r s hutdo wn o ptio ns - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option ( Shutdo wn co m pute r upo n s ca n
co m ple tio n), a new option activates that allows the computer to shut
down even if it is currently locked ( Fo rce s hutdo wn if co m pute r is
lo cke d).
o D e fine file ty pe s fo r s ca nning - further you should decide whether you
want to have scanned:
All file ty pe s with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be scanned;
Se le cte d file ty pe s - you can specify that you want to scan only
files that are possibly infectable ( file s t ha t c a nnot ge t infe c t e d w ill
not be sc a nne d, for inst a nc e som e pla in t e xt file s, or som e ot he r
non-e xe c ut a ble file s), including media files ( v ide o, a udio file s - if y ou
le a v e t his box unc he c ke d, it w ill re duc e t he sc a nning t im e e v e n
m ore , be c a use t he se file s a re oft e n quit e la rge a nd a re not t oo like ly
t o be infe c t e d by a v irus). Again, you can specify by extensions
which files are those that should always be scanned.
Optionally, you can decide you want to Sca n file s witho ut e xte ns io n
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
Sca n pro ce s s prio rity - you can use the slider to change the scanning
process priority. By default, the priority is set to Use r Se nsit iv e level that
optimizes the scanning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized ( use ful w he n y ou ne e d t o w ork on t he
c om put e r but y ou do not c a re so m uc h how long t he sc a nning t a ke s), or
faster with increased system resources requirements ( e .g. w he n t he c om put e r
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is t e m pora rily una t t e nde d).
Se t a dditio na l s ca n re po rts - the link opens a new Sca n R e po rts dialog
where you can select what types of possible findings should be reported:
W a rning: T he se sc a n se t t ings a re ide nt ic a l t o t he pa ra m e t e rs of a ne w ly de fine d
sc a n - a s de sc ribe d in t he c ha pt e r AVG Sca nning / Sca n s che duling/ H o w to Sca n.
Should y ou de c ide t o c ha nge t he de fa ult c onfigura t ion of t he Sca n s pe cific file s o r
fo lde rs y ou c a n t he n sa v e y our ne w se t t ing a s t he de fa ult c onfigura t ion t o be use d
for a ll furt he r sc a ns of spe c ific file s or folde rs. Also, t his c onfigura t ion w ill be use d a s
a t e m pla t e for a ll of y our ne w ly sc he dule d sc a ns (a ll c ust om ize d sc a ns a re ba se d on
t he c urre nt c onfigura t ion of t he Sc a n of se le c t e d file s or folde rs).
12.2.3. Anti-Rootkit Scan
Anti- R o o tkit s ca n searches your computer for possible rootkit ( progra m s a nd
t e c hnologie s t ha t c a n c ov e r m a lw a re a c t iv it y in y our c om put e r). If a rootkit is
detected, this does not necessarily mean your computer is infected. In some cases,
specific drivers or sections of regular applications may be misleadingly detected as
rootkits.
Scan launch
Anti- R o o tkit s ca n can be launched directly from the scanning interface by clicking on
the scan's icon. No further specific settings have to be configured for this type of
scan, the scanning will start immediately within the Sca n is running dialog ( se e
sc re e nshot ). The scanning can be temporarily interrupted ( Pa us e ) or canceled ( Sto p)
if needed.
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Scan configuration editing
Anti- R o o tkit s ca n is always launched in the default settings, and editing of the scan
parameters is only accessible within the AVG Adv a nce d Se ttings / Anti- R o o tkit
dialog. In the scanning interface, the following configuration is available but only while
the scan is running:
Auto m a tic s ca n - you can use the slider to change the scanning process
priority. By default, the priority is set to medium level ( Aut om a t ic sc a n) that
optimizes the scanning process speed and the use of system resources.
Alternatively, you can run the scanning process slower which means the
system resources load will be minimized ( use ful w he n y ou ne e d t o w ork on t he
c om put e r but y ou do not c a re so m uc h how long t he sc a nning t a ke s), or
faster with increased system resources requirements ( e .g. w he n t he c om put e r
is t e m pora rily una t t e nde d).
Additio na l s ca n s e ttings - this link opens a new Additio na l s ca n s e ttings
dialog where you can define possible computer shutdown conditions related to
the Anti- R o o tkit s ca n ( Shutdo wn co m pute r upo n s ca n co m ple tio n,
possibly Fo rce s hutdo wn if co m pute r is lo cke d):
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12.3. Scanning in Windows Explorer
Besides the pre-defined scans launched for the entire computer or its selected areas,
AVG File Server 2011 also offers the option of quick scanning of a specific object
directly in the Windows Explorer environment. If you want to open an unknown file and
you cannot be sure of its content, you may want to have it checked on demand.
Follow these steps:
Within Windows Explorer highlight the file (or folder) you want to check
Right-click your mouse over the object to open the context menu
Select the Sca n with AVG option to have the file scanned with AVG
12.4. Command Line Scanning
Within AVG File Server 2011 there is the option of running the scan from the
command line. You can use this option for instance on servers, or when creating a
batch script to be launched automatically after the computer boot. From the command
line, you can launch the scanning with most parameters as offered in AVG graphical
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user interface.
To launch AVG scan from the command line, run the following command within the
folder where AVG is installed:
a v gs ca nx for 32 bits OS
a v gs ca na for 64 bits OS
Syntax of the command
The syntax of the command follows:
a v gs ca nx / pa ra m e te r ... e.g. a v gs ca nx / co m p for scanning the whole
computer
a v gs ca nx / pa ra m e te r / pa ra m e te r .. with multiple parameters these should
be lined in a row and separated by a space and a slash character
if a parameters requires specific value to be provided (e.g. the / s ca n
parameter that requires information on what are the selected areas of your
computer that are to be scanned, and you have to provide an exact path to
the selected section), the values are divided by semicolons, for instance:
a v gs ca nx / s ca n= C :\ ;D :\
Scanning parameters
To display a complete overview of available parameters, type the respective command
together with the parameter /? or /HELP (e.g. a v gs ca nx / ?). The only obligatory
parameter is /SCAN to specify what areas of the computer should be scanned. For a
more detailed explanation of the options, see the command line parameters overview.
To run the scan press E nte r. During scanning you can stop the process by C trl+ C or
C trl+ Pa us e .
CMD scanning launched from graphic interface
When you run your computer in Windows Safe Mode, there is also a possibility to
launch the command line scan from the graphic user interface. The scan itself will be
launched from the command line, the C o m m a nd Line C o m po s e r dialog only allows
you to specify most scanning parameters in the comfortable graphic interface.
Since this dialog is only accessible within the Windows Safe Mode, for detailed
description of this dialog please consult the help file opened directly from the dialog.
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12.4.1. CMD Scan Parameters
Following please find a list of all parameters available for the command line scanning:
/ SC AN
SCAN=C:\;D:\)
Scan specific files or folders /SCAN=path;path (e.g. /
/C OMP
Whole Computer scan
/ H E UR
Use heuristic analyse
/ E X C LUD E
Exclude path or files from scan
/@
Command file /file name/
/EXT
Scan these extensions /for example EXT=EXE,DLL/
/ NO E X T
Do not scan these extensions /for example NOEXT=JPG/
/ AR C
Scan archives
/ C LE AN
Clean automatically
/ TR ASH
Move infected files to the Virus Vault
/QT
Quick test
/ M AC R O W
Report macros
/ PW D W
Report password-protected files
/ IG NLO C KE D
Ignore locked files
/ R E PO R T
Report to file /file name/
/ R E PAPPE ND
Append to the report file
/ R E PO K
Report uninfected files as OK
/ NO B R E AK
Do not allow CTRL-BREAK to abort
/BOOT
Enable MBR/BOOT check
/ PR O C
Scan active processes
/ PUP
Report "Potentially unwanted programs"
/REG
Scan registry
/C OO
Scan cookies
/?
Display help on this topic
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/ H E LP
Display help on this topic
/ PR IO R ITY
settings / Scans)
Set scan priority /Low, Auto, High/ (see Advanced
/ SH UTD O W N
Shutdown computer upon scan completion
/ FO R C E SH UTD O W N Force computer shutdown upon scan completion
/ AD S
Scan Alternate Data Streams (NTFS only)
/ AR C B O M B SW
Report re-compressed archive files
12.5. Scan Scheduling
With AVG File Server 2011 you can run scanning on demand (for instance when you
suspect an infection has been dragged to your computer) or based on a scheduled
plan. It is highly recommended to run the scans based on a schedule: this way you
can make sure your computer is protected from any possibility of getting infected, and
you will not have to worry about if and when to launch the scan.
You should launch the W ho le C o m pute r s ca n regularly, at least once a week.
However, if possible, launch the scan of your entire computer daily - as set up in the
scan schedule default configuration. If the computer is "always on" then you can
schedule scans out of working hours. If the computer is sometimes switched off, then
schedule scans to occur on a computer start-up when the task has been missed.
To create new scan schedules, see the AVG scanning interface and find the bottom
section called Sche dule s ca ns :
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Schedule scans
Click the graphical icon within the Sche dule s ca ns section to open a new Sche dule
s ca ns dialog where you find a list of all currently scheduled scans:
You can edit / add scans using the following control buttons:
Add s ca n s che dule - the button opens the Se ttings fo r s che dule d s ca n
dialog, Sche dule s e ttings tab. In this dialog you can specify the parameters
of the newly defined test.
E dit s ca n s che dule - this button can only be used if you have already
previously selected an existing test from the list of scheduled tests. In that
case the button appears as active and you can click it to switch to the
Se ttings fo r s che dule d s ca n dialog, Sche dule s e ttings tab. Parameters of
the selected test are already specified in here and can be edited.
D e le te s ca n s che dule - this button is also active if you have already
previously selected an existing test from the list of scheduled tests. This test
can then be deleted from the list by pressing the control button. However, you
can only remove your own tests; the W ho le co m pute r s ca n s che dule predefined within the default settings can never be deleted.
B a ck - return to AVG scanning interface
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12.5.1. Schedule Settings
If you wish to schedule a new test and its regular launch, enter the Se ttings fo r
s che dule d te s t dialog ( c lic k t he Add s ca n s che dule but t on w it hin t he Sche dule
s ca ns dia log). The dialog is divided into three tabs: Sche dule s e ttings - se e pic t ure
be low ( t he de fa ult t a b t ha t y ou w ill be a ut om a t ic a lly re dire c t e d t o), H o w to s ca n and
W ha t to s ca n.
On the Sche dule s e ttings tab you can first check/uncheck the E na ble this ta s k item
to simply deactivate the scheduled test temporarily, and switch it on again as the
need arises.
Next, give a name to the scan you are about to create and schedule. Type the name
into the text field by the Na m e item. Try to use brief, descriptive and apt names for
scans to make it easier to later recognize the scan from others.
E xa m ple : It is not a ppropria t e t o c a ll t he sc a n by t he na m e of "Ne w sc a n" or "M y
sc a n" sinc e t he se na m e s do not re fe r t o w ha t t he sc a n a c t ua lly c he c ks. On t he ot he r
ha nd, a n e xa m ple of a good de sc ript iv e na m e w ould be "Sy st e m a re a s sc a n" e t c . Also
it is not ne c e ssa ry t o spe c ify in t he sc a n's na m e w he t he r it is t he sc a n of t he w hole
of t he c om put e r or just a sc a n of se le c t e d file s or folde rs - y our ow n sc a ns w ill
a lw a y s be a spe c ific v e rsion of t he sc a n of se le c t e d file s or folde rs.
In this dialog you can further define the following parameters of the scan:
Sche dule running - specify the time intervals for the newly scheduled scan
launch. The timing can either be defined by the repeated scan launch after a
certain period of time ( R un e v e ry ...) or by defining an exact date and time (
R un a t s pe cific tim e ...), or possibly by defining an event that the scan
launch should be associated with ( Actio n ba s e d o n co m pute r s ta rtup).
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Adv a nce d s che dule o ptio ns - this section allows you to define under which
conditions the scan should/should not be launched if the computer is in low
power mode or switched off completely.
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Se ttings fo r
s che dule d s ca n dialog ( Sche dule s e ttings , H o w to s ca n and W ha t to s ca n) and
these have the same functionality no matter on which tab you currently are:
Sa v e - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
C a nce l - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
12.5.2. How to Scan
On the H o w to s ca n tab you will find a list of scanning parameters that can be
optionally switched on/off. By default, most parameters are switched on and the
functionality will be applied during scanning. Unless you have a valid reason to change
these settings we recommend to keep to the pre-defined configuration:
Auto m a tica lly he a l/ re m o v e infe ctio n ( on by de fa ult ): if a virus is identified
during scanning it can be healed automatically if a cure is available. In case
the infected file cannot be healed automatically, or if you decide to switch off
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this option, you will be notified upon a virus detection and will have to decide
what to do with the detected infection. The recommended action is to remove
the infected file to the Virus Va ult.
R e po rt Po te ntia lly Unwa nte d Pro gra m s a nd Spy wa re thre a ts ( on by
de fa ult ): check to activate the Anti- Spy wa re engine, and scan for spyware
as well as for viruses. Spyware represents a questionable malware category:
even though it usually represents a security risk, some of these programs can
be installed intentionally. We recommend to keep this feature activated as it
increases your computer security.
R e po rt e nha nce d s e t o f Po te ntia lly Unwa nte d Pro gra m s ( off by de fa ult ):
mark to detect extended package of spyware: programs that are perfectly ok
and harmless when acquired from the manufacturer directly, but can be
misused for malicious purposes later. This is an additional measure that
increases your computer security even more, however it can possibly block
legal programs, and is therefore switched off by default.
Sca n fo r Tra cking C o o kie s ( off by de fa ult ): this parameter of the AntiSpy wa re component defines that cookies should be detected during scanning
( HT T P c ookie s a re use d for a ut he nt ic a t ing, t ra c king, a nd m a int a ining spe c ific
inform a t ion a bout use rs, suc h a s sit e pre fe re nc e s or t he c ont e nt s of t he ir
e le c t ronic shopping c a rt s).
Sca n ins ide a rchiv e s ( off by de fa ult ): this parameters defines that the
scanning should check all files even if these are packed inside some type of
archive, e.g. ZIP, RAR, ...
Us e H e uris tics ( on by de fa ult ): heuristic analysis ( dy na m ic e m ula t ion of t he
sc a nne d obje c t ’s inst ruc t ions in a v irt ua l c om put e r e nv ironm e nt ) will be one of
the methods used for virus detection during scanning.
Sca n s y s te m e nv iro nm e nt ( on by de fa ult ): scanning will also check the
system areas of your computer.
E na ble tho ro ugh s ca nning ( off by de fa ult ) - in specific situations ( suspic ious
of y our c om put e r be ing infe c t e d) you may check this option to activate the
most thorough scanning algorithms that will scan even those areas of your
computer that can hardly get infected, just to be absolutely sure. Remember
though that this method is rather time consuming.
Then, you can change the scan configuration as follows:
Additio na l s ca n s e ttings - the link opens a new Additio na l s ca n s e ttings
dialog where you can specify the following parameters:
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o C o m pute r s hutdo wn o ptio ns - decide whether the computer should be
shut down automatically once the running scanning process is over.
Having confirmed this option ( Shutdo wn co m pute r upo n s ca n
co m ple tio n), a new option activates that allows the computer to shut
down even if it is currently locked ( Fo rce s hutdo wn if co m pute r is
lo cke d).
o D e fine file ty pe s fo r s ca nning - further you should decide whether you
want to have scanned:
All file ty pe s with the possibility of defining exceptions from scanning
by providing a list of comma separated file extensions that should not
be scanned;
Se le cte d file ty pe s - you can specify that you want to scan only
files that are possibly infectable ( file s t ha t c a nnot ge t infe c t e d w ill
not be sc a nne d, for inst a nc e som e pla in t e xt file s, or som e ot he r
non-e xe c ut a ble file s), including media files ( v ide o, a udio file s - if y ou
le a v e t his box unc he c ke d, it w ill re duc e t he sc a nning t im e e v e n
m ore , be c a use t he se file s a re oft e n quit e la rge a nd a re not t oo like ly
t o be infe c t e d by a v irus). Again, you can specify by extensions
which files are those that should always be scanned.
Optionally, you can decide you want to Sca n file s witho ut e xte ns io n
- this option is on by default, and it is recommended that you keep it
so unless you have a real reason to change it. Files with no extension
are rather suspicious and should be scanned at all times.
Adjus t ho w quickly Sca n co m ple te s - you can use the slider to change the
scanning process priority. The medium level optimizes the scanning process
speed and the use of system resources. Alternatively, you can run the
scanning process slower which means the system resources load will be
minimized ( use ful w he n y ou ne e d t o w ork on t he c om put e r but y ou do not
c a re so m uc h how long t he sc a nning t a ke s), or faster with increased system
resources requirements ( e .g. w he n t he c om put e r is t e m pora rily una t t e nde d).
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Se t a dditio na l s ca n re po rts - the link opens a new Sca n re po rts dialog
where you can select what types of possible findings should be reported:
No te : By de fa ult , t he sc a nning c onfigura t ion is se t up for opt im um pe rform a nc e .
Unle ss y ou ha v e a v a lid re a son t o c ha nge t he sc a nning se t t ings it is highly
re c om m e nde d t o st ic k t o t he pre de fine d c onfigura t ion. Any c onfigura t ion c ha nge s
should be pe rform e d by e xpe rie nc e d use rs only . F or furt he r sc a nning c onfigura t ion
opt ions se e t he Adv a nce d s e ttings dia log a c c e ssible v ia t he File / Adv a nce d
s e tting sy st e m m e nu it e m .
Control buttons
There are two control buttons available on all three tabs of the Se ttings fo r
s che dule d s ca n dialog ( Sche dule s e ttings , H o w to s ca n and W ha t to s ca n) and
these have the same functionality no matter on which tab you currently are:
Sa v e - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
C a nce l - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
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12.5.3. What to Scan
On the W ha t to s ca n tab you can define whether you want to schedule scanning of
the whole computer or scanning of specific files or folders.
In case you select scanning of specific files or folders, in the bottom part of this dialog
the displayed tree structure activates and you can specify folders to be scanned (
e xpa nd it e m s by c lic king t he plus node unt il y ou find t he folde r y ou w ish t o sc a n). You
can select multiple folders by checking the respective boxes. The selected folders will
appear in the text field on the top of the dialog, and the drop-down menu will keep
your selected scans history for later use. Alternatively, you can enter full path to the
desired folder manually ( if y ou e nt e r m ult iple pa t hs, it is ne c e ssa ry t o se pa ra t e w it h
se m i-c olons w it hout e xt ra spa c e ).
Within the tree structure you can also see a branch called Spe cia l lo ca tio ns .
Following find a list of locations that will be scanned once the respective check box is
marked:
Lo ca l ha rd driv e s - all hard drives of your computer
Pro gra m file s
o C:\Program Files\
o in 64-bit v e rsion C:\Program Files (x86)
M y D o cum e nts fo lde r
o for Win X P: C:\Documents and Settings\Default User\My Documents\
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o for Window s V ist a /7: C:\Users\user\Documents\
Sha re d D o cum e nts
o for Win X P: C:\Documents and Settings\All Users\Documents\
o for Window s V ist a /7: C:\Users\Public\Documents\
W indo ws fo lde r - C:\Windows\
O the r
o Sy st e m driv e - the hard drive on which the operating system is installed
(usually C:)
o Sy st e m folde r - C:\Windows\System32\
o T e m pora ry F ile s folde r - C:\Documents and Settings\User\Local\ (
Window s X P); or C:\Users\user\AppData\Local\Temp\ ( Window s V ist a /7)
o T e m pora ry Int e rne t F ile s - C:\Documents and Settings\User\Local
Settings\Temporary Internet Files\ ( Window s X P); or C:
\Users\user\AppData\Local\Microsoft\Windows\Temporary Internet Files (
Window s V ist a /7)
Control buttons of the Settings for scheduled scan dialog
There are two control buttons available on all three tabs of the Se ttings fo r
s che dule d s ca n dialog ( Sche dule s e ttings , H o w to s ca n and W ha t to s ca n) and
these have the same functionality no matter on which tab you currently are:
Sa v e - saves all changes you have performed on this tab or on any other tab
of this dialog and switches back to the AVG scanning interface default dialog.
Therefore if you wish to configure the test parameters on all tabs, press the
button to save them only after you have specified all your requirements.
C a nce l - cancels any changes you have performed on this tab or on any other
tab of this dialog and switches back to the AVG scanning interface default
dialog.
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12.6. Scan Results Overview
The Sca n re s ults o v e rv ie w dialog is accessible from the AVG scanning interface via
the Sca n his to ry button. The dialog provides a list of of all previously launched scans
and information of their results:
Na m e - scan designation; it can either be the name of one of the predefined
scans, or a name you have given to your own scheduled scan. Every name
includes an icon indicating the scan result:
- green icon informs there was no infection detected during the scan
- blue icon announces there was an infection detected during the
scan but the infected object was removed automatically
- red icon warns there was an infection detected during the scan
and it could not be removed!
Each icon can either be solid or cut in half - the solid icons stands for a
scan that was completed and finished properly; the cut-in-half icon
means the scan was canceled or interrupted.
No te : F or de t a ile d inform a t ion on e a c h sc a n ple a se se e t he Sca n
R e s ults dia log a c c e ssible v ia t he Vie w de ta ils but t on (in t he bot t om
pa rt of t his dia log).
Sta rt tim e - date and time when the scan was launched
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E nd tim e - date and time when the scan ended
Te s te d o bje cts - number of objects that were checked during scanning
Infe ctio ns - number of virus infections detected / removed
Spy wa re - number of spyware detected / removed
W a rnings - number of detected suspicious objects
R o o tkits - number of detected rootkits
Sca n lo g info rm a tio n - information relating to the scanning course and result
(typically on its finalization or interruption)
Control buttons
The control buttons for the Sca n re s ults o v e rv ie w dialog are:
Vie w de ta ils - press it to switch to the Sca n re s ults dialog to view detailed
data on the selected scan
D e le te re s ult - press it to remove the selected item from the scan results
overview
B a ck - switches back to the default dialog of the AVG scanning interface
12.7. Scan Results Details
If in the Sca n R e s ults O v e rv ie w dialog a specific scan is selected, you can then click
the Vie w de ta ils button to switch to the Sca n R e s ults dialog providing detailed data
on the course and result of the selected scan.
The dialog is further divided into several tabs:
R e s ults O v e rv ie w - this tab is displayed at all times and provides statistical
data describing the scan progress
Infe ctio ns - this tab is displayed only if a virus infection was detected during
scanning
Spy wa re - this tab is displayed only if spyware was detected during scanning
W a rnings - this tab is displayed for instance if cookies were detected during
scanning
R o o tkits - this tab is displayed only if rootkits were detected during scanning
Info rm a tio n - this tab is displayed only if some potential threats were
detected but these cannot be classified as any of the above categories; then
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the tab provides a warning message on the finding. Also, you will find here
information on objects that could not be scanned (e.g. password protected
archives).
12.7.1. Results Overview Tab
On the Sca n re s ults tab you can find detailed statistics with information on:
detected virus infections / spyware
removed virus infections / spyware
the number of virus infections / spyware that cannot be removed or healed
In addition you will find information on the date and exact time of the scan launch, on
the total number of scanned objects, on the scanning duration and the number of
errors that have occurred during scanning.
Control buttons
There is only one control button available in this dialog. The C lo s e re s ults button
returns to the Sca n re s ults o v e rv ie w dialog.
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12.7.2. Infections Tab
The Infe ctio ns tab is only displayed in the Sca n re s ults dialog if a virus infection was
detected during scanning. The tab is divided into three sections providing the following
information:
File - full path to the original location of the infected object
Infe ctio ns - name of the detected virus ( for de t a ils on spe c ific v iruse s ple a se
c onsult t he V irus Enc y c lope dia online )
R e s ult - defines the current status of the infected object that was detected
during scanning:
o Infe cte d - the infected object was detected and left in its original
location ( for inst a nc e if y ou ha v e sw it c he d off t he a ut om a t ic he a ling
opt ion in a spe c ific sc a n se t t ings)
o H e a le d - the infected object was healed automatically and left in its
original location
o M o v e d to Virus Va ult - the infected object was moved to the Virus
Va ult quarantine
o D e le te d - the infected object was deleted
o Adde d to PUP e xce ptio ns - the finding was evaluated as an exception
and added to the list of PUP exceptions ( c onfigure d in t he PUP
E xce ptio ns dia log of t he a dv a nc e d se t t ings)
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o Lo cke d file - no t te s te d - the respective object is locked and AVG is
therefore unable to scan it
o Po te ntia lly da nge ro us o bje ct - the object was detected as potentially
dangerous but not infected ( it c a n c ont a in m a c ros, for inst a nc e ); the
information should be taken as a warning only
o R e bo o t is re quire d to finis h the a ctio n - the infected object cannot be
removed, to remove it completely you have to restart your computer
Control buttons
There are three control buttons available in this dialog:
Vie w de ta ils - the button opens a new dialog window named D e ta ile d o bje ct
info rm a tio n:
In this dialog you can find detailed information on the detected infectious
object ( e .g. infe c t e d obje c t na m e a nd loc a t ion, obje c t t y pe , SDK t y pe ,
de t e c t ion re sult a nd hist ory of a c t ions re la t e d t o t he de t e c t e d obje c t ).
Using the Pre v io us / Ne xt buttons you can view information on specific
findings. Use the C lo s e button to close this dialog.
R e m o v e s e le cte d - use the button to move the selected finding to the Virus
Va ult
R e m o v e a ll unhe a le d - this button deletes all findings that cannot be healed
or moved to the Virus Va ult
C lo s e re s ults - terminates the detailed information overview and returns to
the Sca n re s ults o v e rv ie w dialog
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12.7.3. Spyware Tab
The Spy wa re tab is only displayed in the Sca n re s ults dialog in if spyware was
detected during scanning. The tab is divided into three sections providing the following
information:
File - full path to the original location of the infected object
Infe ctio ns - name of the detected spyware ( for de t a ils on spe c ific v iruse s
ple a se c onsult t he Virus E ncy clo pe dia online )
R e s ult - defines the current status of the object that was detected during
scanning:
o Infe cte d - the infected object was detected and left in its original
location (for instance if you have switched off the automatic healing
option in a specific scan settings)
o H e a le d - the infected object was healed automatically and left in its
original location
o M o v e d to Virus Va ult - the infected object was moved to the Virus
Va ult quarantine
o D e le te d - the infected object was deleted
o Adde d to PUP e xce ptio ns - the finding was evaluated as an exception
and added to the list of PUP exceptions ( c onfigure d in t he PUP
E xce ptio ns dia log of t he a dv a nc e d se t t ings)
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o Lo cke d file - no t te s te d - the respective object is locked and AVG is
therefore unable to scan it
o Po te ntia lly da nge ro us o bje ct - the object was detected as potentially
dangerous but not infected (it can contain macros, for instance); the
information is a warning only
o R e bo o t is re quire d to finis h the a ctio n - the infected object cannot be
removed, to remove it completely you have to restart your computer
Control buttons
There are three control buttons available in this dialog:
Vie w de ta ils - the button opens a new dialog window named D e ta ile d o bje ct
info rm a tio n:
In this dialog you can find detailed information on the detected infectious
object ( e .g. infe c t e d obje c t na m e a nd loc a t ion, obje c t t y pe , SDK t y pe ,
de t e c t ion re sult a nd hist ory of a c t ions re la t e d t o t he de t e c t e d obje c t ).
Using the Pre v io us / Ne xt buttons you can view information on specific
findings. Use the C lo s e button to leave this dialog.
R e m o v e s e le cte d - use the button to move the selected finding to the Virus
Va ult
R e m o v e a ll unhe a le d - this button deletes all findings that cannot be healed
or moved to the Virus Va ult
C lo s e re s ults - terminates the detailed information overview and returns to
the Sca n re s ults o v e rv ie w dialog
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12.7.4. Warnings Tab
The W a rnings tab displays information on "suspected" objects ( t y pic a lly file s)
detected during scanning. When detected by the R e s ide nt Shie ld, these files are
blocked from being accessed. Typical examples of this kind of findings are: hidden files,
cookies, suspicious registry keys, password protected documents or archives, etc.
Such files do not present any direct threat to your computer or security. Information
about these files is generally useful in case there is an adware or spyware detected on
your computer. If there are only Warnings detected by an AVG test, no action is
necessary.
This is a brief description of the most common examples of such objects:
H idde n file s - The hidden files are by default not visible in Windows, and some
viruses or other threats may try to avoid their detection by storing their files
with this attribute. If your AVG reports a hidden file which you suspect to be
malicious, you can move it to your AVG Virus Va ult.
C o o kie s - Cookies are plain-text files which are used by websites to store
user-specific information, which is later used for loading custom website
layout, pre-filling user name, etc.
Sus picio us re gis try ke y s - Some malware stores its information into Windows
registry, to ensure it is loaded on startup or to extend its effect on the
operating system.
12.7.5. Rootkits Tab
The R o o tkits tab displays information on rootkits detected during scanning if you have
launched the Anti- R o o tkit s ca n.
A ro o tkit is a program designed to take fundamental control of a computer system,
without authorization by the system's owners and legitimate managers. Access to the
hardware is rarely required as a rootkit is intended to seize control of the operating
system running on the hardware. Typically, rootkits act to obscure their presence on
the system through subversion or evasion of standard operating system security
mechanisms. Often, they are also Trojans as well, thus fooling users into believing
they are safe to run on their systems. Techniques used to accomplish this can include
concealing running processes from monitoring programs, or hiding files or system data
from the operating system.
The structure of this tab is basically the same as the Infe ctio ns ta b or the Spy wa re
ta b.
12.7.6. Information Tab
The Info rm a tio n tab contains data on such "findings" that cannot be categorized as
infections, spyware, etc. They can neither be positively labeled as dangerous but they
are still worth your attention. AVG scan is able to detect files which may not be
infected, but are suspicious. These files are reported either as W a rning, or as
Info rm a tio n.
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The severity Info rm a tio n can be reported for one of the following reasons:
R un- tim e pa cke d - The file was packed with one of less common run-time
packers, which may indicate an attempt to prevent scanning of such file.
However, not every report of such file indicates a virus.
R un- tim e pa cke d re curs iv e - Similar to above, however less frequent
amongst common software. Such files are suspicious and their removal or
submission for analysis should be considered.
Pa s s wo rd pro te cte d a rchiv e o r do cum e nt - Password protected files can
not be scanned by AVG ( or ge ne ra lly a ny ot he r a nt i-m a lw a re progra m ).
D o cum e nt with m a cro s - The reported document contains macros, which
may be malicious.
H idde n e xte ns io n - Files with hidden extension may appear to be e.g.
pictures, but in fact they are executable files ( e .g. pic t ure .jpg.e xe ). The
second extension is not visible in Windows by default, and AVG reports such
files to prevent their accidental opening.
Im pro pe r file pa th - If some important system file is running from other than
default path ( e .g. w inlogon.e xe running from ot he r t ha n Window s folde r), AVG
reports this discrepancy. In some cases, viruses use names of standard system
processes to make their presence less apparent in the system.
Lo cke d file - The reported file is locked, thus cannot be scanned by AVG. This
usually means that some file is constantly being used by the system ( e .g.
sw a p file ).
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12.8. Virus Vault
Virus Va ult is a safe environment for the management of suspect/infected objects
detected during AVG tests. Once an infected object is detected during scanning, and
AVG is not able to heal it automatically, you are asked to decide what is to be done
with the suspect object. The recommended solution is to move the object to the
Virus Va ult for further treatment. The main purpose of the Virus Va ult is to keep any
deleted file for a certain period of time, so that you can make sure you do not need
the file any more in its original location. Should you find out the file absence causes
problems, you can send the file in question to analysis, or restore it to the original
location.
The Virus v a ult interface opens in a separate window and offers an overview of
information on quarantined infected objects:
Se v e rity - specifies the infection type ( ba se d on t he ir infe c t iv e le v e l - a ll
list e d obje c t s c a n be posit iv e ly or pot e nt ia lly infe c t e d)
Virus Na m e - specifies the name of the detected infection according to the
Virus E ncy clo pe dia (online)
Pa th to file - full path to the original location of the detected infectious file
O rigina l o bje ct na m e - all detected objects listed in the chart have been
labeled with the standard name given by AVG during the scanning process. In
case the object had a specific original name that is known ( e .g. a na m e of a n
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e -m a il a t t a c hm e nt t ha t doe s not re spond t o t he a c t ua l c ont e nt of t he
a t t a c hm e nt ), it will be provided in this column.
D a te o f s to ra ge - date and time the suspected file was detected and
removed to the Virus Va ult
Control buttons
The following control buttons are accessible from the Virus Va ult interface:
R e s to re - removes the infected file back to its original location on your disk
R e s to re As - in case you decide to move the detected infectious object from
the Virus Va ult to a selected folder, use this button The suspicious and
detected object will be saved with its original name. If the original name is not
known, the standard name will be used.
D e le te - removes the infected file from the Virus Va ult completely and
irreversibly
E m pty Va ult - removes all Virus Va ult content completely. By removing the
files from the Virus Va ult, these files are irreversibly removed from the disk (
not m ov e d t o t he re c y c le bin).
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13. AVG Updates
Keeping your AVG up-to-date is crucial to ensure that all newly discovered
viruses will be detected as soon as possible.
Since AVG updates are not released according to any fixed schedule but rather in
reaction to amount and severity of new threats, it is recommended to check for new
updates at least once a day or even more often. Only this way you can be sure your
AVG File Server 2011 is kept up-to-date also during the day.
13.1. Update Levels
AVG offers two update levels to select from:
D e finitio ns upda te contains changes necessary for reliable anti-virus
protection. Typically, it does not include any changes to the code and updates
only the definition database. This update should be applied as soon as it is
available.
Pro gra m upda te contains various program changes, fixes and improvements.
When scheduling an update, it is possible to select which priority level should be
downloaded and applied.
No te : If a t im e c oinc ide nc e of a sc he dule d progra m upda t e a nd sc he dule d sc a n
oc c urs, t he upda t e proc e ss is of highe r priorit y a nd t he sc a n w ill ge t int e rrupt e d.
13.2. Update Types
You can distinguish between two types of update:
O n de m a nd upda te is an immediate AVG update that can be performed any
time the need arises.
Sche dule d upda te - within AVG it is also possible to pre-set an update plan.
The planned update is then performed periodically according to the setup
configuration. Whenever new update files are present on the specified
location, they are downloaded either directly from the Internet, or from the
network directory. When no newer updates are available, nothing happens.
13.3. Update Process
The update process can be launched immediately as the need arises by the Upda te
no w quick link. This link is available at all times from any AVG user interface dialog.
However, it is still highly recommended to perform updates regularly as stated in the
update schedule editable within the Update manager component.
Once you start the update, AVG will first verify whether there are new update files
available. If so, AVG starts their downloading and launches the update process itself.
During the update process you will get redirected to the Upda te interface where you
can view the process progressing in its graphical representation as well as in an
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overview of relevant statistic parameters ( upda t e file size , re c e iv e d da t a , dow nloa d
spe e d, e la pse d t im e , ...).
No te : Be fore t he AV G progra m upda t e la unc h a sy st e m re st ore point is c re a t e d. In
c a se t he upda t e proc e ss fa ils a nd y our ope ra t ing sy st e m c ra she s y ou c a n a lw a y s
re st ore y our OS in it s origina l c onfigura t ion from t his point . T his opt ion is a c c e ssible
v ia St a rt / All Progra m s / Ac c e ssorie s / Sy st e m t ools / Sy st e m Re st ore .
Re c om m e nde d t o e xpe rie nc e d use rs only !
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14. Event History
The H is to ry dialog is accessible from the system menu via the H is to ry / E v e nt
H is to ry Lo g item. Within this dialog you can find a summary of important events that
occurred during AVG File Server 2011 operation. H is to ry records the following types
of events:
Information about updates of the AVG application
Scanning start, end or stop ( inc luding a ut om a t ic a lly pe rform e d t e st s)
Events connected with virus detection ( by t he Re side nt Shie ld or sc a nning)
including occurrence location
Other important events
For each event, the following information are listed:
E v e nt da te a nd tim e gives exact date and time the event occured
Us e r states who initiated the event
So urce gives the source component or other part of the AVG system that
triggered the event
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E v e nt de s criptio n gives brief summary of what actually happened
Control buttons
E m pty lis t - deletes all entries in the list of events
R e fre s h lis t - updates all entries in the list of events
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15. FAQ and Technical Support
Should you have any problems with your AVG, either business or technical, please
refer to the FAQ section of AVG website (http://www.avg.com).
If you do not succeed in finding help this way, contact the technical support
department by email. Please use the contact form accessible from the system menu
via H e lp / G e t he lp o nline .
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