Instruction Manual
eTronic 560 Slimline
This product is only suitable for well insulated spaces or occasional use.
To be left with the customer after demonstrating the features of the Solution electric fire.
The complete installation must be carried out in accordance with current Standards and Local
Codes. The instructions in this manual must be followed to ensure safe operation of the appliance.
It should be noted that the requirements and this publication may be superseded during the life of
the Fireplace - please refer to www.solutionfires.co.uk for up-to-date instructions.
The product complies with the European Safety Standards EN60335-2-30 and the European
Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover
the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
Feb 2024 V6
Contents
Important Safety Advice
Important Safety Advice
3-4
When using electrical appliances, basic precautions should be followed to reduce the risk of fire, electric
Battery Replacement Remote Control
4
Technical Parameters
5-6
Installation & Operating Instructions
7-10
• Do not use outdoors.
Powering the Fireplace
11
• WARNING: In order to avoid overheating, do not cover the heater.
Temperature Setting
11
Heater Operation
11
shock, and injury to persons, including the following:
• WARNING: If the appliance is damaged, check immediately with your retailer before installation
Flame Operation
12
Fuel Bed Colours
12
and operation. The heater must not be used if any part of it is damaged.
• The appliance carries the Warning Symbol indicating that it must not be covered or has a do
not cover label. Do not cover or obstruct in any way the heat outlet grille located above the
window of the appliance.
• Do not place material or garments over the front of the appliance as this could cause overheating and
a fire risk.
• In the event of a fault unplug the heater.
Brightness Operation
12
Setting the Time and Day (24 Hour Clock)
12
Setting the Weekly Timer
13
Thermal Safety Cut-Out
14
Light Emitting Diode
14
Cleaning, Servicing and Maintenance
14
Correct Disposal of this Product
14
Troubleshooting
15
Solution Fires Warranty
15
• Unplug the appliance when not required for long periods.
• This appliance can be used by persons if they have been given instruction concerning use of the
appliance in a safe way or are supervised and understand the hazards involved.
• This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience or knowledge if they have been given
instruction or supervision concerning use of the appliance in a safe way and understand the hazards
involved.
• Children shall not play with the appliance. Cleaning and user maintenance shall not be carried out by
children without adequate supervision.
• Children of less than 3 years should be kept away from the appliance unless continuously supervised.
• Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it
has been placed or installed in its intended normal operating position and they have been given
instruction or supervision concerning use of the appliance in a safe way and understand the hazards
involved.
• Children aged from 3 years and less than 8 years shall not plug in, regulate or clean the appliance or
perform user maintenance on the appliance.
• If the supply cord is damaged, switch off the mains power at the wall socket immediately.
• WARNING: The heater must not be located immediately below, above or in front of a fixed socket
outlet or electrical connection box.
• WARNING: Do not use this heater in small rooms when they are occupied by persons not capable of
leaving the room on their own, unless constant supervision is provided.
• CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance
must not be supplied through an external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
• CAUTION: Some parts of this appliance around the heater grill can become very hot and cause burns.
Particular attention has to be given where children and vulnerable people are present.
• The heater must not be positioned or used where it may come into contact with water, for example but
not exclusively, in wet rooms, bathrooms, swimming pools, laundries or used to dry clothes.
• Do not use the appliance in rooms with explosive gas (e.g. petrol) or while using inflammable glue or
solvent (e.g. when gluing or varnishing parquet floors, PVC etc.)
• Do not insert any objects into the appliance.
• This appliance must be connected to a 220-240VAC 50-60Hz supply.
• If the supply cord is damaged, it must be replaced by the manufacturer, its agent or a similarly
qualified person in order to avoid a hazard.
• This appliance is supplied with a power lead complete with a moulded 13 Amp UK three-pin plug to
connect into a standard UK socket outlet. This appliance must be earthed. The plug must be easily
accessible after siting the appliance. Should a new fuse be required, consult a competent person to
establish the reason for the fuse operating. Only once the fault is rectified should a new 13A fuse be
inserted into the plug.
02
03
• Use only a dry duster or vacuum cleaner with brush attachment to clean the appliance. Never use
abrasive cleaners, water, steam cleaners or aerosols on or near the appliance.
Technical Parameters
• Only control the appliance using the manual operations or the supplied remote control described in
this manual. Do not use this heater with a programmer, timer, separate remote control system or any
Information requirements for electric local space heaters
other device that switches the heater on automatically.
Model identifier(s): eTronic 560 Slimline
Remote Control Battery Warning
Item
Symbol
Value
Unit
Item
Unit
Only adults should handle the batteries. Do not allow a child to use the remote control unless the
battery cover is securely attached to the battery compartment. All batteries must be disposed of
Heat output
Type of heat input, for electric storage local
space heaters only (select one)
at your local recycling point.
Nominal heat output
Battery Replacement Remote Control
Pnom
2.0
kW
manual heat charge control, with
[no]
integrated thermostat
Minimum heat output
Pmin
1.0
kW
(indicative)
manual heat charge control with
[no]
room and/or outdoor temperature
Battery information - see Fig. 19
feedback
1. Slide open the battery cover on the back of the remote control.
2. Install AAA batteries into the remote control.
Maximum continuous
Pmax,c
2.0
kW
heat output
electronic heat charge control with
[no]
room and/or outdoor temperature
feedback
3. Replace the battery cover.
Auxiliary electricity
fan assisted heat output
[no]
consumption
At nominal heat output
elmax
N/A
kW
Type of heat output/room temperature control
(select one)
At minimum heat output
elmin
N/A
kW
single stage heat output and no room
[no]
temperature control
In standby mode
elSB
0.45
W
Two or more manual stages, no room
[no]
temperature control
Flam
with mechanic thermostat room
[no]
temperature control
Heat
with electronic room temperature
Fuel
control
Prog
electronic room temperature control
Time
electronic room temperature control
[no]
[no]
plus day timer
[yes]
plus week timer
Other control options (multiple selections
possible)
room temperature control, with
Fig. 19
[no]
presence detection
room temperature control, with open
[yes]
window detection
with distance control option
[no]
with adaptive start control
[no]
local regulations. Any battery may leak electrolyte if mixed
with working time limitation
[no]
with a different battery type, if inserted incorrectly, if all the
with black bulb sensor
[no]
Discard leaky batteries
Dispose of batteries in the proper manner according to
batteries are not replaced at the same time, if disposed of
in a fire, or if an attempt is made to charge a battery not
intended to be recharged.
04
Contact details:
Capital Fireplaces Ltd, Units 12-17 Henlow Trading Est, Henlow, Bedfordshire
SG16 6DS
05
Technical Parameters
Installation and Operating Instructions
E
C
Box Contents:
D
7
G
F
Dimension
NOTE: Hardware not shown to actual size.
(mm)
Note: Dimensions
A
566
stated are in
B
662
millimetres unless
C
553
otherwise stated and
D
787
E
129
F
147
A
G
95
B
may be subject to a
slight +/- variation.
Technical Data
Ref.
Description
Quantity
1
Fireplace
1pc
2
Top Wall bracket (A)
Various
3
Long Screw (CC)
Various
4
Wall Anchors (EE)
Various
5
Remote control
1pc
6
AAA Batteries
1set (2pcs)
7
Glass removal tool
1pc
Planning Assembly
Before beginning assembly of product, make sure all parts are present. Compare parts with package
Voltage
220-240V AC ~50-60 Hz
contents lists. If any part is missing or damaged, do not attempt to assemble, install or operate the
Max Power
1700-2000W
product. Contact customer service for replacement parts.
Gross Weight (kgs)
24kg
Efficiency Rating
A
Estimated Assembly Time: 30 minutes
Commissioning and Handover
On completion of the installation:
• Ensure that the operating instructions for the unit are left with the customer.
• Ensure to advise the customer on the correct use of the appliance and how to isolate the unit
when required.
• Advise the user what to do should smoke or fumes be emitted from the unit.
06
07
Installation and Operating Instructions
Installation and Operating Instructions
Installation
4. Hanging the Fireplace
IMPORTANT: Do not connect the appliance until it is properly fixed to the wall and the instruction have
• Ensure the Top Wall Bracket (A) is secured into the Wall Anchors.
been read fully. Ensure the minimum distances are observed.
• Lift the Fireplace (a second person may be required), and align the slots on back panel with the
1. Choosing a Wall Location
• Make sure the Top Bracket is inserted into the slots on back panel, release the fireplace and let it sit
hooks on Wall Bracket (A).
• Choose a wall location to attach the Top Wall Bracket (A). Position the Top Wall Bracket (A) in the
on the bracket freely.
desired location.
• Use a level to align the bracket and mark the three holes with a pencil.
The fire is designed to be permanently fixed to a wall at a suitable height. The wall bracket must be fitted
horizontally and the cable routed to the bottom right of the fire. A height of 60cm (23.6in) from the floor to
the bottom of the fire is recommended for optimum viewing of the fuel bed.
2. Drilling the Holes
• Put the bracket aside and Drill four holes in the wall to a depth of 35mm (1 3/8in) using a a 7mm
(7/25in) drill bit.
• Insert the Wall Anchors (EE) into the holes by using a hammer.
3. Securing the Top Wall Bracket
• Secure the Top Wall Bracket (A) to the wall by fastening provided Long Screws (CC) into the wall
anchors. Included wall anchors may not be suitable for every wall type. Use alternative wall anchors,
according to the structure being fixed to.
5. Attaching L Brackets
• Put the L brackets on the top panel.
• Align hole positions, with the back of the bracket
against the wall.
• Repeat Steps 1-3, and secure the screws.
08
09
Installation and Operating Instructions
Operating Instructions Continued
NOTE: The unit may emit a slight, harmless odour and smoke when first used. This odour & smoke is normal
and it is caused by the heating of the internal heater parts and will not occur again.
NOTE: The function below can be controlled either by key board or remote control. Before operating the
POWER button, ensure the manual ON/OFF switch is switched to the “I” position.
Powering the Fireplace
Press the POWER button to switch the fireplace
Fig6
on, or to put the fireplace into standby mode.
When fireplace is switched on, the current room
temperature is temporarily shown on the display.
NOTE: All previous setting are held in memory, so
the next time you power up the fireplace, the unit
will turn on with the same settings.
Target Temperature Setting
Fig7
and
Adjust the temperature to the desired setting (15°
to 30°C Range) using the Temp + and Temp buttons - see Fig 6.
NOTE: The target temperature must be above the
Fig8
room temperature for the heating function to
operate. The heat function will turn off when the
The unit can be operated either by the key board (located just above the flame screen, on the right side),
room temperature reaches the set temperature.
or using the remote control supplied. For the unit to operate, the manual ON/OFF switch, located on the
The heat function will automatically restart when
left side of the grille panel must be switched to the “I” position.
the room temperature drops 3°C below the set
temperature.
Fig9
Heater Operation
Press the Heater button to select Full Heat (2000W)
and H2 with the red flame symbol will be
displayed - see Fig 7.
Press the Heater button again to select Half Heat
Open Window Device Function
(1000W) and H1 with the orange flame symbol
will be displayed - see Fig 8.
This appliance has an open window detection
function. When the heater is on operation (H1
! NOTE: Before attempting any operation with the remote,
Note: Heater function will override the Target
or H2), if the ambient temperature drops 5°C
press and slide the battery door (on the back of remote)
Temperature. Press the Heater button again to
within 10 minutes, the digital display will show
open and insert two AAA batteries, checking that the
turn off the Heater function.
+ and - sides of the battery match inside the battery
compartment, close the battery door.
. It means there is a window or door open
or there may be another reason the
NOTE: The fan will run for up to 30 seconds after
temperature has dropped suddenly. When this
the heating function is turned off to remove any
happens, the heater will turn off. To restart the
residual heat for the unit to protect the control
heater, ensure the reason for the sudden
components from any potential overheating.
temperature drop is resolved and then turn
the heater back on - see Fig 9.
10
11
Operating Instructions Continued
Operating Instructions Continued
Flame Operation
Fuel Bed Colours
Setting the Weekly Timer
By pressing the Flame Preset button (Flam), you
1. Orange fuel bed (default)
The Timer allows for two ON/OFF periods (M1/M2) for
can select from 8 different flame effect options:
2. Red fuel bed
each day of the week and the timer can be set using
3. Purple fuel bed
the following procedure:
1. 100% Amber flame picture (default)
4. Blue fuel bed
1. Press the Power button to turn the unit on.
2. 80% Amber with 20% Red flame picture
5. Cyan fuel bed
2. Press & hold the Prog for two seconds to enter the
3. 50% Amber with 50% Red flame picture
6. Green fuel bed
timer settings. The settings for the 1st ON/OFF period
4. 100% Red flame picture
7. White fuel bed
(M1) for Monday will be shown with the 1st ON time &
5. 100% Blue flame picture
8. Fuelbed Off
hour setting flashing - see Fig 14. The green “on” light
Fig14
Fig15
bulb signifies that you are setting the on time.
6. 50% Blue with 50% Amber flame picture
7. 80% Amber with 20% Blue flame picture
Note: If Flame is switched off, fuel bed cannot be
3. Adjust the hour setting using the + and - buttons and
8. Flame picture Off
switched off.
press the Time Setting button to select the minute
setting. With the minute setting flashing, adjust the
Note: If fuel bed is switched off, flame cannot be
minute setting using the + and - buttons.
switched off.
4. Press the Time Setting button & the display will move
Fig16
to the 1st OFF time setting - see Fig 15. The red “off”
Brightness Operation
light bulb signifies that you are setting the off time.
Fig11
5. Repeat steps 2 & 3 to set the 1st OFF time.
6. Press the Time Setting button & the display will move
The brightness level of the Flame Picture and Fuel
to the 2nd ON/OFF period (M2) with the 2nd ON time
Bed can be adjusted by pressing the + and –
Fig17
setting displayed.
buttons directly after selecting the desired colour.
7. Repeat steps 2 to 5 to set the 2nd ON/OFF period -
Select from the following levels: - see Fig 11.
see Fig 16.
8. Press the Time Setting button & the display will move
H - Maximum Setting
to the 1st ON/OFF period (M1) for Tuesday with the 1st
C - Intermediate Setting
ON time setting displayed.
L - Minimum Setting
Note: The brightness setting can be only set by
remote control.
9. Repeat steps 2 to 8 for Tuesday’s settings and repeat
Note: The time & day must be set before
this process for Wednesday to Sunday’s settings.
the Timer Mode can be activated.
10. Having confirmed Sunday’s settings, exit the timer
The unit can still be operated normally
settings by not using the remote for 10 seconds and
when the timer is active, using the Heater
the unit will default into normal operating mode. To
function.
activate the timer settings, press the Timer Mode
Setting the Time & Day (24 Hour Clock)
Fig12
button until the timer symbol is displayed on the
screen - see Fig 17.
1. Press the Power button to turn the unit on.
2. Press & hold the Time Setting button for two
seconds to display the time & day - see Fig 12
(no numbers shown as time not set).
3. Press the Time Setting button & the day you are
setting will flash - see Fig 13.
4. Adjust the day setting using the + and 5. Press the Time Setting button & the hour you
Fig13
MO
00:00
are setting will flash. Adjust the hour setting using
the + and - buttons.
6. Press the Time Setting button & the minute you
are setting will flash. Adjust the minute setting
using the + and - buttons.
7. Press the Time Setting button to set the time &
exit the time/day set-up.
12
13
Thermal Safety Cut-Out
Troubleshooting
A thermal safety cut-out is incorporated in the heater to prevent damage due to overheating. This can
happen if the heat outlet is restricted in any way. The heater will switch on once the obstruction has been
(IF IN DOUBT isolate the appliance and seek professional advice)
removed and the heater has cooled. If the cut-out continues to operate intermittently, the heater should
The unit does not switch on:
be switched off and a service agent contacted.
• Check main power on/off switch is on and orange light on flame screen illuminates.
• Check the battery in the remote control handset.
• If none of the above work, then please refer to your retailer.
Light Emitting Diode
The heater smells of burning:
This fire is fitted with LED (Light Emitting Diode) bulbs in place of traditional incandescent bulbs. These
• On first uses there may be a smell as the heating elements burn off residual deposits from manufacture.
generate the same light levels as traditional bulbs, but use a fraction of the energy consumed.
• After periods of no use, dust can settle on the elements and will burn off. Excessive dust and fluff is a fire
risk and should be eliminated by following the service and maintenance steps on page 14.
• If smell continues, please refer to your retailer.
Cleaning, Servicing and Maintenance
When the heater is switched on it cuts itself off.
• This could be the normal operation of the thermostat having been set to a target temperature which
NOTE: There are no user-serviceable components to this appliance. If there are issues that cannot be
resolved with your appliance, then please contact your retailer. Allow the product to completely cool
has been reached, and is fine.
• This could be the safety thermal cut-out device operating. If this operates, then firstly isolate the
appliance from the mains and then check for obstructions to the air flow and remove them. This could
before handling or cleaning it.
be fluff in the vent grilles, for example. Once the obstruction(s) have been removed, let the appliance
cool down for 15 minutes and then reconnect the appliance to the mains and try the appliance again.
1. Switch off and unplug from the power supply before cleaning.
If the issue persists, then seek the advice of your retailer.
2. Do not allow water or other liquids to run into the interior of the product, as this could create a fire and
• As an additional safety feature, the heater will turn off after 12 hours continuous operation in case it has
been left on by mistake.
or electrical hazard.
CAUTION: Do not use harsh detergents, chemical cleaners or solvents as they may damage the surface
Stove fire sounds
• Your fire will make some sounds during normal operation. There are three sources of sound:
finish or the plastic components.
1. Switch/thermostat - During operation they will make quiet clicking sounds and will occur when your
3. Hard floor coverings in particular, but all floor coverings cause fluff that can be drawn into the air
heater fan and heating elements are switched on or off.
2. Flame Effect - To ensure you experience a slow and relaxed flame effect speed, the electric motor
intakes.
provides its drive via an internal gearbox that will emit a very faint gear noise.
3. Fan Heater - just like any fan heater there will be the sound of air being blown into the room.
From time-to time and no less than every two months, isolate
the fire from the mains and attach the brush accessory to your
The thermostat reading on the screen does not match the room temperature.
vacuum cleaner and gently vacuum the air intakes and outlets.
• The thermostat reading is of the ambient temperature in the immediate vicinity of the fire. It may be
Do not attempt to replace or repair any parts. Any work on this
Grille
appliance should be carried out by a professional. If you have a
necessary to set a higher target temperature in some instances. In some cases it may be more suitable
to turn on the heating element(s) without setting a target temperature – see heater instructions.
fault with your appliance please seek advice from your retailer or
go to the report a fault page on our website.
Solution Fires Warranty
https://solutionfires.co.uk/report-a-fault/
For Warranty information, terms and conditions and to
register for an extended Warranty please scan the QR
code below.
Correct Disposal Of This Product
Alternatively please visit www.solutionfires.co.uk/warranty/
This marking indicates that this product should not be disposed with other household wastes
through the UK and EU. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material resources. To return your used device, please contact the retailer where the
product was purchased. They can take this product for environment safe recycling.
14
15
www.solutionfires.co.uk I [email protected]
CAPITAL FIREPLACES LTD, Unit 12-17 Henlow Trading Estate,
Henlow Camp, Bedfordshire, SG16 6DS. UK.
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