Instruction Manual
eTronic 800 Slimline
eTronic 1500 Slimline
This product is only suitable for well insulated spaces or occasional use.
To be left with the customer after demonstrating the features of the Solution electric fire.
The complete installation must be carried out in accordance with current Standards and Local
Codes. The instructions in this manual must be followed to ensure safe operation of the appliance.
It should be noted that the requirements and this publication may be superseded during the life of
the Fireplace - please refer to www.solutionfires.co.uk for up-to-date instructions.
The product complies with the European Safety Standards EN60335-2-30 and the European
Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3. These cover
the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
Feb 2024 V8
Contents
Important Safety Advice
Important Safety Advice
3-4
When using electrical appliances, basic precautions should be followed to reduce the risk of fire, electric
Technical Parameters
4-5
shock, and injury to persons, including the following:
Installation & Operating Instructions
6-9
Powering the Fireplace
10
• Do not use outdoors.
Temperature Setting
10
• WARNING: In order to avoid overheating, do not cover the heater.
Heater Operation
10
Open Window Device Function
11
Fuel Bed Operation
11
Setting the Time and Day (24 Hour Clock)
12
Setting the Weekly Timer
12
Thermal Safety Cut-Out
13
Light Emitting Diode
13
Cleaning, Servicing and Maintenance
13
Correct Disposal of this Product
13
Battery Replacement Remote Control
14
Troubleshooting
15
Solution Fires Warranty
15
• WARNING: If the appliance is damaged, check immediately with your retailer before installation
and operation. The heater must not be used if any part of it is damaged.
• The appliance carries the Warning Symbol indicating that it must not be covered or has a do
not cover label. Do not cover or obstruct in any way the heat outlet grille located above the
window of the appliance.
• Do not place material or garments over the front of the appliance as this could cause overheating and
a fire risk.
• In the event of a fault unplug the heater.
• Unplug the appliance when not required for long periods.
• This appliance can be used by persons if they have been given instruction concerning use of the
appliance in a safe way or are supervised and understand the hazards involved.
• This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience or knowledge if they have been given
instruction or supervision concerning use of the appliance in a safe way and understand the hazards
involved.
• Children shall not play with the appliance. Cleaning and user maintenance shall not be carried out by
children without adequate supervision.
• Children of less than 3 years should be kept away from the appliance unless continuously supervised.
• Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided that it
has been placed or installed in its intended normal operating position and they have been given
instruction or supervision concerning use of the appliance in a safe way and understand the hazards
involved.
• Children aged from 3 years and less than 8 years shall not plug in, regulate or clean the appliance or
perform user maintenance on the appliance.
• If the supply cord is damaged, switch off the mains power at the wall socket immediately.
• WARNING: The heater must not be located immediately below, above or in front of a fixed socket
outlet or electrical connection box.
• WARNING: Do not use this heater in small rooms when they are occupied by persons not capable of
leaving the room on their own, unless constant supervision is provided.
• CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance
must not be supplied through an external switching device, such as a timer, or connected to a circuit
that is regularly switched on and off by the utility.
• CAUTION: Some parts of this appliance around the heater grill can become very hot and cause burns.
Particular attention has to be given where children and vulnerable people are present.
• The heater must not be positioned or used where it may come into contact with water, for example
but not exclusively, in wet rooms, bathrooms, swimming pools, laundries or used to dry clothes.
• Do not use the appliance in rooms with explosive gas (e.g. petrol) or while using inflammable glue or
solvent (e.g. when gluing or varnishing parquet floors, PVC etc.)
• Do not insert any objects into the appliance.
• This appliance must be connected to a 220-240VAC 50-60Hz supply.
• If the supply cord is damaged, it must be replaced by the manufacturer, its agent or a similarly
qualified person in order to avoid a hazard.
• This appliance is supplied with a power lead complete with a moulded 13 Amp UK three-pin plug to
connect into a standard UK socket outlet. This appliance must be earthed. The plug must be easily
accessible after siting the appliance. Should a new fuse be required, consult a competent person to
establish the reason for the fuse operating. Only once the fault is rectified should a new 13A fuse be
inserted into the plug.
02
03
Technical Parameters
• Use only a dry duster or vacuum cleaner with brush attachment to clean the appliance. Never use
abrasive cleaners, water, steam cleaners or aerosols on or near the appliance.
• Only control the appliance using the manual operations or the supplied remote control described in
this manual. Do not use this heater with a programmer, timer, separate remote control system or any
other device that switches the heater on automatically.
C
E
Remote Control Battery Warning
Only adults should handle the batteries. Do not allow a child to use the remote control unless the
battery cover is securely attached to the battery compartment. All batteries must be disposed of
at your local recycling point.
Technical Parameters
A
F
Information requirements for electric local space heaters
Model identifier(s): eTronic 800 Slimline & eTronic 1500 Slimline
Item
Symbol
Value
Unit
Heat output
Item
Unit
Type of heat input, for electric storage local space
heaters only (select one)
Nominal heat output
Pnom
2.0
kW
manual heat charge control, with
integrated thermostat
[no]
Minimum heat output
(indicative)
Pmin
1.0
kW
manual heat charge control with room
and/or outdoor temperature feedback
[no]
Maximum continuous
heat output
Pmax,c
2.0
kW
electronic heat charge control with room
and/or outdoor temperature feedback
[no]
fan assisted heat output
[no]
Auxiliary electricity
consumption
el max
N/A
kW
Type of heat output/room temperature control
(select one)
At minimum heat output
el min
N/A
kW
single stage heat output and no room
temperature control
[no]
el SB
0.45
Two or more manual stages, no room
temperature control
[no]
with mechanic thermostat room
temperature control
[no]
with electronic room temperature control
[no]
electronic room temperature control plus
day timer
[no]
electronic room temperature control plus
week timer
[yes]
W
04
A
595
595
D
B
820
1520
Dimension (mm)
C
D
E
218
163
100
218
163
100
F
403
403
G
87
87
Note: Dimensions stated are in
millimetres unless otherwise stated and
may be subject to a slight +/- variation.
Technical Data
Other control options (multiple selections possible)
Contact details:
B
eTronic 800 Slimline
eTronic 1500 Slimline
At nominal heat output
In standby mode
G
room temperature control, with presence
detection
[no]
room temperature control, with open
window detection
[yes]
with distance control option
[no]
with adaptive start control
[no]
with working time limitation
[no]
with black bulb sensor
[no]
Voltage
220-240V AC ~50-60 Hz
Max Power
1700-2000W
Gross Weight (kgs)
eTronic 800 Slimline = 25.5kg / eTronic 1500 Slimline = 49.5kg
Efficiency Rating
A
Capital Fireplaces Ltd, Units 12-17 Henlow Trading Est, Henlow, Bedfordshire SG16 6DS
05
Installation and Operating Instructions
Installation and Operating Instructions
Box Contents:
Installation
IMPORTANT: Do not connect the appliance until it is properly fixed to the wall and the instruction have
1
been read fully. Ensure the minimum distances are observed.
1. Choosing a Wall Location
• Choose a wall location to attach the Top Wall Bracket (A). Position the Top Wall Bracket (A) in the
desired location.
• Use a level to align the bracket and mark the holes with a pencil.
The fire is designed to be permanently fixed to a wall at a suitable height. The wall bracket must be fitted
horizontally and the cable routed to the bottom right of the fire. A height of 60cm (23.6in) from the floor to
the bottom of the fire is recommended for optimum viewing of the fuel bed.
NOTE: Hardware not shown to actual size.
Ref.
Description
Quantity
1
Fireplace
1pc
2
Top Wall bracket (A)
Various
2. Drilling the Holes
3
Long Screw (CC)
Various
• Put the bracket aside and drill the holes in the wall to a depth of 35mm (1 3/8in) using a a 7mm (7/25in)
4
Wall Anchors (EE)
Various
5
Remote control
1pc
6
AAA Batteries
1set (2pcs)
7
Bag(s) of flakes
drill bit.
• Insert the Wall Anchors (EE) into the holes by using a hammer.
Planning Assembly
Before beginning assembly of product, make sure all parts are present. Compare parts with package
contents lists. If any part is missing or damaged, do not attempt to assemble, install or operate the
product. Contact customer service for replacement parts.
3. Securing the Top Wall Bracket
• Secure the Top Wall Bracket (A) to the wall by fastening provided Long Screws (CC) into the wall
Estimated Assembly Time: 30 minutes
anchors. Included wall anchors may not be suitable for every wall type. Use alternative wall anchors,
according to the structure being fixed to.
Commissioning and Handover
On completion of the installation:
• Ensure that the operating instructions for the unit are left with the customer.
• Ensure to advise the customer on the correct use of the appliance and how to isolate the unit
when required.
• Advise the user what to do should smoke or fumes be emitted from the unit.
06
07
Installation and Operating Instructions
Installation and Operating Instructions
4. Hanging the Fireplace
• Ensure the Top Wall Bracket (A) is secured into the Wall Anchors.
• Lift the Fireplace (a second person may be required), and align the slots on back panel with the
hooks on Wall Bracket (A).
CONTROL
PANEL
• Make sure the Top Bracket is inserted into the slots on back panel, release the fireplace and let it
sit on the bracket freely.
MO
TU
WE
TH
FR
SA
SU
The unit can be operated either by the key board (located just above the flame screen, on the right side),
or using the remote control supplied. For the unit to operate, the manual ON/OFF switch, located on the
left side of the grille panel must be switched to the “I” position.
ON-BOARD CONTROL BUTTONS
Power
Button
Heater
Button
Temp +
Button
Temp Button
Flame Picture
Button
! NOTE: Before attempting any operation with the remote,
5. Attaching L Brackets
press and slide the battery door (on the back of remote)
• Put the L brackets on the top panel.
open and insert two AAA batteries, checking that the +
• Align hole positions, with the back of the bracket against
and - sides of the battery match inside the battery
the wall.
compartment, close the battery door.
• Repeat Steps 1-3, and secure the screws.
08
09
Thermal Safety Cut-Out
A thermal safety cut-out is incorporated in the heater to prevent damage due to overheating. This can
happen if the heat outlet is restricted in any way. The heater will switch on once the obstruction has been
removed and the heater has cooled. If the cut-out continues to operate intermittently, the heater should
be switched off and a service agent contacted.
Light Emitting Diode
This fire is fitted with LED (Light Emitting Diode) bulbs in place of traditional incandescent bulbs. These
generate the same light levels as traditional bulbs, but use a fraction of the energy consumed.
Cleaning, Servicing and Maintenance
NOTE: There are no user-serviceable components to this appliance. If there are issues that cannot be
resolved with your appliance, then please contact your retailer. Allow the product to completely cool
before handling or cleaning it.
1. Switch off and unplug from the power supply before cleaning.
2. Do not allow water or other liquids to run into the interior of the product, as this could create a fire and
or electrical hazard.
CAUTION: Do not use harsh detergents, chemical cleaners or solvents as they may damage the surface
finish or the plastic components.
3. Hard floor coverings in particular, but all floor coverings cause fluff that can be drawn into the air
intakes.
From time-to time and no less than every two
months, isolate the fire from the mains and attach
the brush accessory to your vacuum cleaner and
gently vacuum the air intakes and outlets.
Do not attempt to replace or repair any parts. Any work on
this appliance should be carried out by a professional. If
Grille
you have a fault with your appliance please seek advice
from your retailer or go to the report a fault page on our
website.
https://solutionfires.co.uk/report-a-fault/
Correct Disposal Of This Product
This marking indicates that this product should not be disposed with other household wastes
through the UK and EU. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of
material resources. To return your used device, please contact the retailer where the
product was purchased. They can take this product for environment safe recycling.
13
Battery Replacement Remote
Control
Troubleshooting
(IF IN DOUBT isolate the appliance and seek professional advice)
Battery information - see Fig. 18
The unit does not switch on:
1. Slide open the battery cover on the back of the remote control.
2. Install AAA batteries into the remote control.
3. Replace the battery cover.
• Check main power on/off switch is on and orange light on flame screen illuminates.
• Check the battery in the remote control handset.
• If none of the above work, then please refer to your retailer.
The heater smells of burning:
• On first uses there may be a smell as the heating elements burn off residual deposits from manufacture.
• After periods of no use, dust can settle on the elements and will burn off. Excessive dust and fluff is a fire
risk and should be eliminated by following the service and maintenance steps on page 14.
• If smell continues, please refer to your retailer.
Flam
Heat
Fuel
Prog
When the heater is switched on it cuts itself off.
• This could be the normal operation of the thermostat having been set to a target temperature which
has been reached, and is fine.
• This could be the safety thermal cut-out device operating. If this operates, then firstly isolate the
appliance from the mains and then check for obstructions to the air flow and remove them. This could
be fluff in the vent grilles, for example. Once the obstruction(s) have been removed, let the appliance
Time
cool down for 15 minutes and then reconnect the appliance to the mains and try the appliance again.
If the issue persists, then seek the advice of your retailer.
• As an additional safety feature, the heater will turn off after 12 hours continuous operation in case it has
been left on by mistake.
Stove fire sounds
• Your fire will make some sounds during normal operation. There are three sources of sound:
1. Switch/thermostat - During operation they will make quiet clicking sounds and will occur when your
heater fan and heating elements are switched on or off.
2. Flame Effect - To ensure you experience a slow and relaxed flame effect speed, the electric motor
Discard leaky batteries
Dispose of batteries in the proper manner according to local
regulations. Any battery may leak electrolyte if mixed with a different
battery type, if inserted incorrectly, if all the batteries are not replaced
at the same time, if disposed of in a fire, or if an attempt is made to
charge a battery not intended to be recharged.
provides its drive via an internal gearbox that will emit a very faint gear noise.
3. Fan Heater - just like any fan heater there will be the sound of air being blown into the room.
The thermostat reading on the screen does not match the room temperature.
• The thermostat reading is of the ambient temperature in the immediate vicinity of the fire. It may be
necessary to set a higher target temperature in some instances. In some cases it may be more suitable
to turn on the heating element(s) without setting a target temperature – see heater instructions.
Solution Fires Warranty
For Warranty information, terms and conditions and to
register for an extended Warranty please scan the QR
code below.
Alternatively please visit www.solutionfires.co.uk/warranty/
14
15
www.solutionfires.co.uk I [email protected]
CAPITAL FIREPLACES LTD, Unit 12-17 Henlow Trading Estate,
Henlow Camp, Bedfordshire, SG16 6DS. UK.
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