Electronics For Imaging | Pi6500 Pro | ssd support solutions

SSD SUPPORT SOLUTIONS
7823 - ALL ACTIVE SOLUTIONS
October 2006
This document contains information that was exported directly from Konica Minolta's SSD
Support knowledge base. Some solutions may contain hyperlink references which originally
contained links to graphic or text files. If you wish to view these files, you must access the
solutions via SSD CS Expert Support on Konica Minolta's website, www.kmbs.konicaminolta.us.
Legal Notice
This document is designed as a diagnostic tool, primarily for Konica Minolta's
support personnel, and authorized service representatives. Konica Minolta
recommends that all service be performed by an authorized service
representative. Users are responsible for seeking advice of a Konica Minolta
authorized service representative regarding the information, opinion, advice
or content of this document.
USER AGREES THAT USE OF THIS DOCUMENT IS AT USER'S SOLE RISK
AND THAT THIS DOCUMENT IS PROVIDED ON AN AS IS BASIS WITHOUT
WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER
THAN THOSE WARRANTIES THAT ARE IMPLIED BY LAW AND INCAPABLE
OF EXCLUSION. IN NO EVENT WILL KONICA MINOLTA OR THOSE ACTING
ON ITS BEHALF BE LIABLE FOR ANY DAMAGES, INCLUDING, WITHOUT
LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL
OR PUNITIVE DAMAGES ARISING OUT OF YOUR USE OF THIS DOCUMENT.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
7823
Solution ID
TAUS0611769EN00
Solution Usage
66
Description
Poor color reproduction or image quality.
Solution
PROBABLE CAUSES:
1. Color calibration abnormality. Perform Gradation Adjustment as outlined in 7823 Service Manual. It is crucial to reset PRT Highlight and PRT Max Density
values to zero before each adjustment is performed. After setting the values to zero, power OFF/ON the 7823 to allow the data to be completely written
Compare to attached samples of Gradation Chart and Image Processing Data Sheets to determine if calibration is properly completed.
Notes:
1. Use high quality paper of a Brightness Scale of 96 or better when performing the Gradation Adjustment. For optimal performance, the end user should
also use this type of paper.
2. While the 7823 Service Manual recommends performing the Gradation Adjustment three times to ensure stability, the Gradation Adjustment may need to
be done 8 to 10 times to properly stabilize.
See pages D-137 , S-17 and S-32 in the 7823 Service Manual for information on performing the Gradation Adjustment and resetting the PRT
Highlights/PRT Max Density to zero.
2. The AIDC sensor mylar cover has become damaged or scratched. Replace the AIDC sensor (p/n 25TU-9100).
3. View the Drum Memory Document hyperlink for steps to troubleshoot drum problems.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
4. Failure to properly clean and replace parts at the required intervals. To ensure the optimal operation of the 7823, perform the 7823 Service Call Checklist
below:
Each visit or 5K, clean the following:
1. Oil regulating blade (p/n 1144-5803-05)
2. Oil collecting blade (p/n 1154-5852-01)
Each visit between 5K to 15K, clean the following:
1. Fuser entrance guide
2. Fuser roller thermistor - upper and lower
3. Fuser roller thermostat - upper and lower
4. Toner anti-spill seal (p/n 25TU55340)
5. Auxiliary erase lamp (p/n 25TU37240)
6. AIDC sensor (p/n 25TU-9100)
7. Mirror (1st, 2nd and 3rd)
8. Lens filter
9. Original glass
10. Paper separation corona assembly (p/n 11UM-2600)
11. Paper separation finger (p/n 11UM53980, 11UM53770, and 11UM53800)
12. Static charge roller (p/n 25TU45390)
13. Static charge roller rubber (p/n 25TU45010)
14. Static charge roller scraper (p/n 25TU45380)
15. Static charge roller cover (p/n 25TU45340)
16. Static charge roller assembly (p/n 11UM45370)
17. Transport sprocket (p/n 25TU77780)
Note: Failure to clean the fuser roller thermistor and thermostat (items 2 and 3) may cause a buildup that could cause intermittent fuser High/Low
temperature codes and generate unnecessary service calls.
Replace at 10K:
1. Grid mesh (p/n 25TU25140)
Replace at 15K:
1. Cleaning roller (p/n 25TU53200)
2. Oil filter (p/n 25TU53610)
3. PC drum charge corona wire assembly (p/n 11UM25090)
4. Cleaning blade (p/n 25TU55400)
4. Clean the corona wire with cotton swab and alcohol, wipe wire with clean cloth to remove any residual.
5. Clean the grid with a Scotchbrite* pad.
* Trademark ownership information
Solution ID
TAUS0607937EN00
Solution Usage
19
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
How to access Service (TechRep) modes.
Solution
Hyperlink to instructions on how to access Service Mode .
Notes:
1. To view the PDF hyperlink, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
2. See pages D-114 to D-150 in the 7823 Service Manual.
* Trademark ownership information
Solution ID
TAUS0609599EN00
Solution Usage
17
Description
C3C70 is displayed during setup.
Solution
CAUSE: This code is a communication abnormality with the counterfit detection circuit on PWB-C.
SOLUTION: Turn the machine off and unplug it. Reseat all connectors on PWB-C and the Gold box on PWB-C. Plug the machine in and turn it on.
Solution ID
TAUS0610495EN00
Solution Usage
17
Description
Fiery* X2e, how to install system software on a Fiery X2e controller.
Solution
The system software for the Fiery X2e comes on a CD. To install the software, a laptop (or PC) and Parallel cable are required. The parallel cable comes with
the controller. To install the system software, perform the following:
1. Set the parallel port on the laptop to ECP mode.
2. Copy the 90MB .uxe file from the CD to a temporary directory on the Laptop's Hard Drive.
3. Boot the laptop to a command prompt.
4. When the laptop is booting, press F8 to enter the safe mode menu.
5. Press Shift F5 to get to a command prompt.
6. Ensure the parallel cable is plugged into the X2e and the X2e is set to receive the system software.
7. Change directories on the Laptop to the directory the .uxe file was copied into.
8. Type copy /b filename.uxe lpt1 and wait for the installation to complete.
9. The installation time varies depending on the parallel port speed of the laptop.
Note: The Fiery X2e System Software CD is available as part number 45001600.
* Trademark ownership information
Solution ID
TAUS0610344EN00
Solution Usage
14
Description
There is a tray that cannot be selected from the paper selection screen. A tool symbol is displayed on lower left of the touch panel. When touching the [[tool
mark| IMAGE V:\bitmaps\cjc182.bmp SCROLL]], [[a message will be displayed in the LCD| IMAGE V:\bitmaps\cjc183.bmp SCROLL]] indicating that one of
the paper trays is not available.
Solution
CAUSE: Lift up failure of a paper tray.
SOLUTION: Repair the paper tray as needed. After repair is completed, please clear the tool mark symbol by performing the following:
1. Power ON the machine.
2. Touch the tool mark to display the message.
3. Open/close the front cover.
4. When the tray has been repaired, the tray name should disappear from the displayed message. Ensure that the tray name disappeared, and then touch
OK.
5. Confirm that the tool mark disappeared.
Solution ID
TAUS0613619EN00
Solution Usage
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
13
October 2006
3
7823
Description
Deletion spots on copies which correspond to white contamination spots on the OPC drum.
Solution
CAUSE: Multiple copies using only one color.
SOLUTION: Clean the drum with a 99% solution of isopropyl alcohol. Replace the drum under warranty if it can not be cleaned.
Solution ID
TAUS0615378EN00
Solution Usage
11
Description
C3C00 or any code beginning with C3C.
Solution
CAUSE: C3C** codes are related to the banknote recognition unit, BRU. The BRU is the counterfeit prevention system (gold box) on PWB-C. The codes
related to this system are confidential and therefore not published in the technical manual. DO NOT insert or remove the BRU with the power ON and DO
NOT power ON the machine with the BRU removed. UNPLUG the AC supply to the machine prior to removing or inserting the BRU.
SOLUTION: Call the Konica Systems Solutions Group when a BRU failure code occurs.
Solution ID
TAUS0608166EN00
Solution Usage
10
Description
How to upgrade main body firmware (EPROM).
Solution
A utility for Windows* 2000 and Windows XP (p/n U192-0300) is available to replace the system made available in 7823/7832 Technical Bulletin 6. The new
utility enables a PC to program the same 8MB flash card (p/n U192-0200) or a 16MB flash card (p/n U192-0250) using the PCMCIA slot on the PC instead of
the Swap box. Refer to Tool Technical Bulletin 71A.
The old system, which is no longer available, can still be used for upgrading the main body software. The update is most likely to be necessary if a C3C**
code occurs after replacing the PWB-C board. Due to changes during the model run there are two levels of firmware that are serial number dependent. If you
have the serial number 11UN0**** then use 7823-01B.EXE file to flash your machine. If you have the serial number 11UN1**** then use 7823-024.EXE file to
flash your machine.
To perform the software update, perform the following:
1. With the power switch in the OFF position, unplug the power cord from the AC power outlet.
2. Remove the Hopper Unit.
3. Remove the two screws that secure the Memory Card Cover.
4. Install the Memory Card.
5. Plug the power cord into the AC power outlet.
6. Turn ON the power switch. This will rewrite the data.
7. Wait until the touchscreen display shows DOWNLOADING COMPLETED.
8. Unplug the power cord from the AC power outlet. Do not turn OFF the power switch at this time.
9. Remove the memory card.
Notes:
1. Never remove or insert the memory card with the copier powered ON.
2. The old PC Card Reader system is no longer available, but can still be used for upgrading the main body software.
PC CARD READER (No Longer Available!)
Manufacturer: SCM Microsystems
Distributor: Distribution Management Inc. (DMI)
520 N. Washington St. Suite 100
Falls Church, VA. 22046
Phone (703) 536-5300
Fax (703) 536-8609
Model: SB1-D2P
Description: Internal, Dual Slot, Front Access PC Card Reader.
Retail Price: $149.00 + Shipping and handling
Features:
* Exchange data and programs between your mobile, desktop. and industrial application.
* Plug and Play certified by Microsoft for Windows 95 and Windows NT 4.0.
* Easy installation, no driver diskettes or external power supply required.
* Optional SawpFTL Windows 95 or Windows NT 4.0 software driver provides floppy and hard disk emulation for a wide variety of linear flash cards (Intel,
AMD, etc.). Available only by SCM Technical Support.
* Does not require an IRQ under Windows 95.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
* 16-bit ISA interface.
* Supports (1) Type II and (1) Type III or (2) Type II PC Cards.
PC FLASH CARDS
Manufacturer: AMD
Distributor: MPEC Corporation
17890 Castleton Street, Suite 104
City of Industry, CA 91748
Phone (626) 913-7200
Fax (626) 913-7550
Model: PCMCIA Type I
Part Number: MPE-FAD004-P
Description: PC Card 4MB Flash Memory Card. AMD D-Series Flash 5V
Retail Price: $89.00 + Shipping and handling
Solution ID
TAUS0608643EN00
Solution Usage
10
Description
Fuser oil has run out message displayed and the Fuser Oil Refill button is grayed out. The fuser oil was refilled.
Solution
When the message FUSER OIL HAS RUN OUT is displayed the machine will stop coping. A warning message that the fuser oil was low was displayed for
200 copies before the machine is stopped. The ability to reset the fuser oil message can done by the user or the service technician. Touch the Utility Button, if
the Fuser Oil Refill button is grayed out the machine is set for service to reset.
To change from service set to user set perform the following:
1. Press the [Utility] key then press Meter Count.
2. Press [Stop], [0], [0], [Stop], [0], [1] to enter service mode.
3. Press Settings.
4. Press Fuser Oil Change.
5. Press User Set to change to user mode.
6. Pres Ex. repeatedly to exit service mode.
The user can now manage fuser oil replenishment.
Solution ID
TAUS0607906EN00
Solution Usage
9
Description
Standard memory configuration for the Fiery* controllers.
Solution
X2E - 64MB (standard), 160MB upgrade (option - PCUA 950603)
X2 - 160MB
ZX-2100 - 160MB
ZX-3300 - 256MB
Note: The 160MB upgrade option for the X2E consists of a software update and a 128MB DIMM. One of the existing 32MB DIMMs is removed and then
replaced with the 128MB DIMM.
* Trademark ownership information
Solution ID
TAUS0608028EN00
Solution Usage
9
Description
Code C3310 at power up.
Solution
CAUSE: CCD connectors are not secured to the I/R control board when the editor control board or the embedded print controller are installed.
SOLUTION: Reseat the connectors for the CCD. The Trouble Reset Switch must be pressed to reset the malfunction code. This switch is located on the
underside of the operation panel. An access cover is available inside the front door.
Solution ID
TAUS0608500EN00
Solution Usage
9
Description
Copies or prints have a very high image density.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
5
7823
Solution
CAUSE: The rear panel of the main body is not blocking the Rear Cover PC (PC23).
SOLUTION: Install the rear panel and confirm copy quality. If no results, access the service mode and select State Confirm, then Switch 3, and the Rear
Cover sensor state should be ON in a normal condition. If the state of Rear Cover is OFF, inspect and repair the actuator, or replace PC23 (p/n 11UM85010)
as necessary.
Solution ID
TAUS0608826EN00
Solution Usage
9
Description
REMOVE ORIGINAL FROM PLATEN message will not clear after ADF jam is cleared. Unit power has to be cycled OFF/ON to clear the message.
Solution
CAUSE: The original cover angle detection sensor (PC2) is not positioned properly. Actuation of PC2 does not occur.
SOLUTION: To adjust the positioning of PC2, perform the following:
1. Open the DF724 to the full upright position.
2. Locate the PC2 set screw (opening in the upper cover on the main body immediately to the left of the right DF724 hinge).
3. Adjust the set screw and verify operation. It is recommended to tighten the set screw 1/2 turn to begin adjustment.
Solution ID
TAUS0616893EN00
Solution Usage
9
Solution Usage
7
Solution Usage
7
Solution Usage
7
Description
C0030 at power up.
Solution
CAUSE: A failed main power relay (RY1). Burnt contacts on the relay cause a loss of 24V DC to the developer unit drive motor.
SOLUTION: Replace RY1 (p/n 11UM88090).
Solution ID
TAUS0601786EN00
Description
Streaks of fuser oil on the copies.
Solution
CAUSE: The streaks are caused by a buildup of toner and oil residue on the oil regulating blade.
SOLUTION: Replace the oil regulating blade (p/n 25TU54061).
Solution ID
TAUS0608280EN00
Description
Fiery* X2e, what is the name to specify for the printer or print queue on the Fiery X2e server when setting up a LPR port?
Solution
The LPR printer or print queue must be:
print_PRN-M.
* Trademark ownership information
Solution ID
TAUS0610137EN00
Description
Upper paper tray is inoperable.
Solution
CAUSE: Paper has wedged behind the paper tray which is binding the tray lift up mechanism.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
Notes:
1. A symbol of small wrench will be displayed in the lower left corner of the LCD. When the small wrench is depressed, the MACHINE STATUS screen will
appear with the following message:
THE FOLLOWING COMPONENT(S) IS/ARE NOT AVAILABLE.
PLEASE CALL TECH. SERVICE
UPPER DRAWER
2. Pressing the OK key will return display back to normal mode.
3. Machine will function normally with paper tray 2 and 3.
SOLUTION: Remove the wedged paper from behind the upper paper tray and at the rear of the main body.
Notes:
1. The service failure indication (wrench symbol) must be reset to allow the upper tray to be recognized.
2. To reset the wrench symbol, perform the following:
a. Power OFF the machine.
b. Remove the small cover located under the left side of the operation panel. This cover is approximately 4 inches wide and secured with one screw.
c. There are 2 small switches located under the operation panel.
d. Press in and hold the longer of the 2 switches (S25) while powering machine back ON and continue holding S25 until the operation display appears.
e. Close the front and confirm that the wrench symbol has cleared.
f. If the wrench symbol has not cleared, repeat step d and hold down S25 a few seconds longer.
Solution ID
TAUS0607905EN00
Solution Usage
6
Description
Fiery* X2e, cannot scan larger than 5.5x8.5 image.
Solution
CAUSE: Scanning larger than 5.5x8.5 is only available with 160MB of RAM.
SOLUTION: Install the 160 MB Upgrade Kit (PCUA 950603) in the X2E controller.
Note: The 160MB upgrade option for the X2E consists of a software update and a 128MB DIMM. One of the existing 32MB DIMMs is removed and then
replaced with the 128MB DIMM.
* Trademark ownership information
Solution ID
TAUS0608373EN00
Solution Usage
6
Solution Usage
6
Description
Front side of the image is lighter than the rear side.
Solution
CAUSE: The photoconductive drum is not engaging the transfer drum properly.
SOLUTION: Ensure proper movement of the PC drum to the transfer drum as the release handle is engaged.
Solution ID
TAUS0608525EN00
Description
How to enable the Copy Track Functions (ECM).
Solution
This function is intended for the person who controls and manages the copier. The numbers of copies made by up to 100 different accounts can be controlled
by defining a unique access number for each account.
Setting the Copy Track Functions:
1. Press the [Utility Key] and touch [Admin. Mode].
2. Enter your [Administrator Code Number] from the key pad, then touch [OK].
Notes:
a. Consult your service representative to set or change the administrator code number.
b. Be sure to remember your administrator code number.
3. Touch [Copy Track Functions].
4. Touch [ON] or [OFF] to activate or deactivate the Copy Track Functions. If ON is selected, program an access number for each account. If OFF is
selected, touch [YES] to reset the Copy Track Functions data.
5. Touch [OK].
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
Solution ID
TAUS0612737EN00
Solution Usage
6
Solution Usage
6
Description
System Configurator, 7823.
Solution
7823 System configurator.
Solution ID
TAUS0616538EN00
Description
Code C3F80.
Solution
CAUSE: A failed print head (laser write unit).
SOLUTION: Replace the print head (11UM-9540).
Note: The print head comes with the print head control board (PWB-JD) and the mirror assembly which is mounted below the print head. All three must be
replaced as a set.
Solution ID
TAUS0607904EN00
Solution Usage
5
Description
C3F90 error message.
Solution
CAUSE: Transfer Unit handle (M4) is not locked into position when making a copy or printing. This may happen while a technician is servicing the 7823 with
the door interlocks cheated.
SOLUTION: To reset the CSF90 error message, perform the following:
1. Move the Transfer Unit handle (M4) to the right to lock it into place.
2. Remove the cover over the Tech. Rep Setting Switches Board.
3. Press switch S24 to reset the message.
4. Replace the plastic cover over the Tech. Rep Setting Switches Board.
Solution ID
TAUS0607910EN00
Solution Usage
5
Description
Macintosh* support.
Solution
The 7823 supports Macintosh Operating Systems v7.5x, 7.6x & 8. The 7823 will work with a Macintosh in a networked environment. Macintosh drivers are
available on the Fiery* Controller's Software & Utilities CD-ROM that comes with the printer.
Note: 7823 cannot be directly connected to a Macintosh. The 7823 must be networked to be used by a Macintosh. An option is to create a small ethernet
network by putting an ethernet card in the Macintosh. The Macintosh and the 7823 can then be connected using an ethernet hub.
* Trademark ownership information
Solution ID
TAUS0608145EN00
Solution Usage
5
Description
Cannot perform calibration adjustments or use as a scanner when printing through the parallel port on the 7823.
Solution
CAUSE: Printing using only the parallel port does not allow access to the calibration or scanning capabilities of the machine. The machine is designed to
print primarily via a network connection to the Fiery* controller.
SOLUTION: Print using a network connection to the Fiery controller to access all the capabilities of the machine.
* Trademark ownership information
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
8
7823
Solution ID
TAUS0608856EN00
Solution Usage
5
Description
How to change initialization defaults.
Solution
To change the default settings, perform the following:
1. From the basic screen select the desired default settings.
2. Press the UTILITY key.
3. Touch DEFAULT SETTINGS on the touchscreen.
4. Touch CURRENT SETTINGS on the touchscreen.
5. Touch OK on the touchscreen.
Note: The default settings refer to the copying functions established when the machine is powered ON, or when the PANEL RESET key is pressed.
Solution ID
TAUS0608916EN00
Solution Usage
5
Description
Paper is adhered to the transfer drum during copy run.
Solution
CAUSE: Jam sensors need adjusting.
SOLUTION: To adjust the jam sensors, perform the following:
1. Open the front door, remove the Transfer Drum Unit cover, and then lock the Transfer Drum Unit back into position.
2. Install interlock switch actuating jig.
3. Select JAM SENSOR (from the Machine Adjust Mode) and press the Start key.
4. After the Transfer Drum has stopped, turn RT1 located on the Failure Sensor Adjust Board (PWB-Y) clockwise until LED1 turns ON and then slowly
counterclockwise until it turns OFF.
5. Turn RT2, also located on the Failure Sensor Adjust Board (PWB-Y) clockwise until LED2 turns ON and then slowly counterclockwise until it turns OFF.
6. After completing the adjustments, press the Stop key and touch Ex. on the touch screen.
Note: This procedure is outlined in the service manual (CSM-7823 dated February 1999) on page D-121.
Solution ID
TAUS0609335EN00
Solution Usage
5
Description
Service call checklist.
Solution
Note: Failure to follow the service call checklist can result in erroneous fuser error and poor copy quality.
Each visit or 5K, clean the following:
1. Oil regulating blade (p/n 1144-5803-05)
2. Oil collecting blade (p/n 1154-5852-01)
Each visit between 5K to 15K, clean the following:
1. Fuser entrance guide
2. Fuser roller thermistor - upper and lower
3. Fuser roller thermostat - upper and lower
4. Toner anti-spill seal (p/n 25TU55340)
5. Auxiliary erase lamp (p/n 25TU37240)
6. AIDC sensor (p/n 25TU-9100)
7. Mirror (1st, 2nd and 3rd)
8. Lens filter
9. Original glass
10. Paper separation corona assembly (p/n 11UM-2600)
11. Paper separation finger (p/n 11UM53980, 11UM53770, and 11UM53800)
12. Static charge roller (p/n 25TU45390)
13. Static charge roller rubber (p/n 25TU45010)
14. Static charge roller scraper (p/n 25TU45380)
15. Static charge roller cover (p/n 25TU45340)
16. Static charge roller assembly (p/n 11UM45370)
17. Transport sprocket (p/n 25TU77780)
Note: Failure to clean the fuser roller thermistor and thermostat (items 2 and 3) may cause a buildup that could cause intermittent fuser High/Low
temperature codes and generate unnecessary service calls.
Replace at 10K:
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
1. Grid mesh (p/n 25TU25140)
Replace at 15K:
1. Cleaning roller (p/n 25TU53200)
2. Oil filter (p/n 25TU53610)
3. PC drum charge corona wire assembly (p/n 11UM25090)
4. Cleaning blade (p/n 25TU55400)
Solution ID
TAUS0610733EN00
Solution Usage
5
Description
Light/washed out black copies.
Solution
CAUSE: M22 (black toner transport motor) is bound up and unable to transport toner to the developing unit.
SOLUTION: Repair the bind with M22. The bind may be due to toner clogged in the black transport tube. Thoroughly clean out the black toner transport tube
and ensure that M22 worm gear easily spins and rotates the transport tube drive gears.
Notes:
1. M22 is located on the lower right side of the Toner hopper unit. It is the motor that is positioned vertically (worm gear on top).
2. The cog belt, on the lower front side of the Toner hopper unit, must be driving when M22 is operating.
3. In full color mode copying the black areas will be green.
Solution ID
TAUS0611404EN00
Solution Usage
5
Description
Adobe* PageMaker* not printing correctly.
Solution
CAUSE: If the PostScript* driver is loaded under Microsoft* Windows, PageMaker will not print correctly if the PPD (PostScript Printer Description) is not
installed correctly within PageMaker. Although PageMaker is a Windows (and Macintosh*) program, it does not use a PostScript Windows driver in the typical
manner. The PPD must be installed manually on a Windows PC, much the same as it is loaded manually into the System\Extensions\Printer Descriptions
folder on a Macintosh.
SOLUTION: With PageMaker 6.0 and 6.5, the PPD file provided on the Konica disk must be manually copied from the disk (using Explorer, File manager,
etc.) to the Pm6\Rsrc\Usenglsh\Ppd4 directory. Before copying the file, make sure that PageMaker is not open. For a network installation, the path is
different. The program looks for the PPD in Pm6\Pm6user\Ppd4.
Without proper installation, PageMaker may use some other PPD or a generic default, called General. After copying the PPD to the PPD4 directory, start
PageMaker. The (Driver Name) PPD should show up in the PPD selection of the print dialog box. A PCL* Windows printer driver will have its capabilities
under a Setup button. Because the PostScript PPD is being installed, the printer's special capabilities are found by clicking on the Features button.
Notes:
1. See the PDF document PPD Installation For Adobe Pagemaker .
2. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0611833EN00
Solution Usage
5
Description
C3500 after the copies exit.
Solution
CAUSE: The black developer unit efficiency is detected three or more consecutive times as a malfunction.
SOLUTION: To ensure that there is a sufficient supply of black toner added to the developer, perform the following:
1. Check the black toner supply level in the toner hopper.
2. Check the black ATDC toner level by performing the following:
a. Press the Utility key.
b. Press [Meter Count] on the display screen.
c. Press Stop-0-0-Stop-0-1 to enter the service mode.
d. Press [Image Adjust].
e. Press [ATDC Level Setting].
f. Press [Black].
g. Use the arrows on the screen to change the setting. The adjustment range is 3% to 7%. The recommended setting is 5%. Use 6% only if the customer
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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complains of poor solid fill. At setting of 7% may cause overtoning and toner misting.
h. Press [Ex.] to exit the service mode and return to the normal copy screen.
3. Adjust the ATDC toner supply by performing the following:
a. Enter the service mode by following the above steps a through d.
b. Press [ATDC Toner Supply].
c. Press [Black].
d. Press the Print key. It will turn from green to amber. When it turns green again, the adjustment is complete.
e. Press [Ex.] to exit the service mode and return to the normal print screen.
Solution ID
TAUS0608367EN00
Solution Usage
4
Description
Unable to select more than two copies when duplexing.
Solution
This is a product limitation of the 7823 due to the stackless duplex operation and two 8.5x11 images per drum rotation. The image is purged from memory
after each side is printed.
Solution ID
TAUS0608752EN00
Solution Usage
4
Description
C0200 is displayed during initialization.
Solution
CAUSE: The PC drum charge corona unit is not seated.
SOLUTION: Remove and inspect the PC drum charge corona unit, properly reinstall and confirm operation. Replace the PC drum charge corona unit as
necessary (p/n 11UM-2510).
Solution ID
TAUS0608803EN00
Solution Usage
4
Description
Editor board, can the editor board option be used with a print controller?
Solution
The Editor Board can only be used with an external print controller only. The Editor board and the Fiery X2e* internal print controller use the same slot in the
7823, therefore, they can't both be used.
* Trademark ownership information
Solution ID
TAUS0609078EN00
Solution Usage
4
Description
Fiery* X2e, when scanning, the image taken-in to the PC is partially or totally blank.
Solution
CAUSE: When the machine is scanning, noise can occur on the signal line between the video interface and the X2e controller board.
SOLUTION: There is a software patch (515559.exe) available form the konica FTP site that corrects this issue. See 7823 technical Bulletin #2 for more
information .
FTP site [[Internal Link for Faxing/Printing FTP site information| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]] FTP_ user site.txt file [[Internal Link for
Faxing/Printing FTP_ user site.txt file information| RUN V:\text\Wordpad.exe v:\text\CBC010.txt]]
* Trademark ownership information
Solution ID
TAUS0610164EN00
Solution Usage
4
Description
How to clear The Toner Collection Bottle Is Full message.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
11
7823
Solution
To clear The Toner Collection Bottle full message, perform the following:
1. Access the SERVICE MODE MENU:
a. Press UTILITY.
b. Press METER COUNT on display.
c. Press STOP, 0 twice, STOP, 0, and 1.
d. The Service Mode Menu will now be displayed.
e. Press Counter List.
f. Press Life Counter.
g. Press Life 3 (others).
h. Locate Toner Collect 100% (at bottom right of LCD display)
i. Press "C" (clear) to the right of the quantity key "0".
2. To return to the main copy screen, press "EX " (Exit) four times (located bottom right of LCD).
Solution ID
TAUS0610365EN00
Solution Usage
4
Description
The Image Centering function is not working.
Solution
CAUSE: Non-standard size originals are being used.
SOLUTION: In order for this function to operate, only standard-sized originals must be used. The originals must be placed normally on the glass with the
upper left corner in the sample area as designated on the scale plate.
Solution ID
TAUS0612746EN00
Solution Usage
4
Solution Usage
4
Solution Usage
4
Description
LPT Time Out Error is displayed on the PC when attempting to print to a Fiery* controller through the parallel port.
Solution
CAUSE: The computer parallel port is not set to the ECP mode.
SOLUTION: Set the parallel port to ECP mode in the computer's BIOS set up.
* Trademark ownership information
Solution ID
TAUS0614042EN00
Description
Dark streaks in the lead-to-trail direction.
Solution
CAUSE: A dirty or failed PC drum charge corona wire.
SOLUTION: Clean/replace the PC drum charge corona wire (p/n 11UM25090). The scheduled replacement interval is 15,000 copies.
Solution ID
TAUS0617961EN00
Description
How to reset a malfunction code.
Solution
To reset a malfunction code, perform the following:
1. Remove the cover over the Tech. Rep Setting Switches Board.
2. If the wrench symbol is present on the display, touch it to display the failure message.
3. Press switch S24 to reset the message.
4. Replace the plastic cover over the Tech. Rep. Setting Switches Board.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
12
7823
Solution ID
TAUS0607913EN00
Solution Usage
3
Description
Cannot print (direct connection to PC with parallel cable).
Solution
PROBABLE CAUSES:
1. Wrong or bad printer cable is being used. Use only a known good Centronics cable with the printer.
2. Centronics cable is not securely connected to the printer or PC. Disconnect the cable and connect it firmly.
3. The printer cable is connected to the wrong LPT port on the PC. Either move the cable to the correct port or change the port settings in the PC.
4. The paper size selected on the PC is not available in the printer. Add correct paper size or change paper size settings in PC.
Solution ID
TAUS0607915EN00
Solution Usage
3
Solution Usage
3
Solution Usage
3
Description
Direct, Print, and Hold queue names for each network protocol.
Solution
Below are listed the Direct, Print, and Hold queue names for each network protocol.
AppleTalk
Direct = Automatic
Print = Automatic
Hold = Automatic
Netware
Direct = Queuename_direct
Print = Queuename_print
Hold = Queuename_hold
TCP/IP (Fiery* X2e)
Direct = LPR Daemon: direct_PRN-M
Print = LPR Daemon: print_PRN-M
Hold = LPR Daemon: hold_PRN-M
TCP/IP (Fiery X2/ZX)
Direct = LPR Daemon: direct_Copier-M
Print = LPR Daemon: print_Copier-M
Hold = LPR Daemon: hold_Copier-M
SMB
Direct = \\servername\direct
Print = \\servername\print
Hold = \\servername\hold
* Trademark ownership information
Solution ID
TAUS0607967EN00
Description
Is a KNAS required for a connected install of the 7823?
Solution
A KNAS is not required for a connected install of the 7823.
Solution ID
TAUS0608298EN00
Description
Fiery*X2/ X2e, part number for the parallel printer cable.
Solution
The part number for the parallel cable that is supplied with the X2e Fiery Controller is p/n 45002101 or p/n 10015473. The parallel printer cable is not
proprietary. The cable has a DB-25 male connector that connects to the computer on one end and an MDR-36 male connector that connects to the Fiery X2e
on the other.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
13
7823
* Trademark ownership information
Solution ID
TAUS0608385EN00
Solution Usage
3
Solution Usage
3
Solution Usage
3
Description
Key counter information.
Solution
Key counters are available directly from Konica using the following part/item numbers:
Receptacle (p/n U021-0020)
Holder (p/n 006011960)
Key (Item #944-907)
Note: The key counter installation procedure is on page D146 of the 7823 Service Manual.
Solution ID
TAUS0608474EN00
Description
Fiery* X2e, unable to print from the parallel connector.
Solution
CAUSE: The parallel port is disabled in the network setup.
SOLUTION: Enable the parallel port in the network setup from the control panel by performing the following:
1. Press Menu and scroll with the up arrow until you reach Reboot Server, then press Set.
2. At the setup message press any key.
3. With the run setup message press Set to access all setup menus.
4. Scroll with the down arrow until you reach Network Setup and press Set.
5. Scroll with the down arrow to Port Setup and press Set.
6. Scroll with the down arrow to Parallel Setup and press Set.
7. At the Enable Parallel message scroll with the down arrow to Yes and press Set.
8. Continue to press the Set button until you exit the network setup.
9. Press Set when yes is displayed to save changes.
10. Press Set to exit set up.
* Trademark ownership information
Solution ID
TAUS0608592EN00
Description
Fiery* X2e, when performing AutoCal2, Error 11 is displayed on the control panel of the Fiery.
Solution
CAUSE: Either the grayscale strip and/or the color measurement page is not aligned properly on the printer glass.
SOLUTION: Align the top left corners of the grayscale strip and the color measurement page with the arrow at the top left corner of the printer glass.
Note: Make sure the patches on the grayscale strip do note overlap the color patches.
* Trademark ownership information
Solution ID
TAUS0608618EN00
Solution Usage
3
Description
Editor board, how to adjust editor board touch panel.
Solution
To adjust the editor board touch panel perform the following:
1. On the initial screen of the editor, tap the circles in the four corners in clockwise order starting with the upper left one. This sets the editor into service
mode.
2. Precisely tap the center of each of the five "+" markers on the display with the touch pen and tap the end key. The "+" markers may be taped in any order.
Note: Do not operate the board check key to the left of the pen input adjust key on the service mode menu bar, as it is only for factory adjustment and
checks.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
14
7823
Solution ID
TAUS0609245EN00
Solution Usage
3
Solution Usage
3
Solution Usage
3
Solution Usage
3
Solution Usage
3
Description
C3C60 error message.
Solution
CAUSE: Error message is undefined in the service manual.
SOLUTION: To reset the C3C60 error message, perform the following:
1. Remove the cover over the Tech. Rep Setting Switches Board.
2. Press switch S24 to reset the message.
3. Replace the plastic cover over the Tech. Rep. Setting Switches Board.
Solution ID
TAUS0609263EN00
Description
How to access the adjustment mode.
Solution
To access the adjustment mode, perform the following:
1. With the machine on in the normal standby mode, press the Utility key.
2. Press "Meter Count".
3. Press the following keys in sequence: STOP, 0, 0, STOP, 0, and 1.
4. Press "Machine Adjust".
5. Select the desired adjustment from the display.
Solution ID
TAUS0609370EN00
Description
How to adjust the color balance.
Solution
To adjust the color balance, perform the following:
1. Select Color Adjust on the touchscreen.
2. Select Professional.
3. Select Color Balance.
4. Change the desired colors (cyan, magenta, yellow, and black) as needed using the up and down arrows.
5. Select OK.
6. Press the Panel Reset button.
7. Make a test print. Repeat steps 1 to 6 as needed.
Solution ID
TAUS0609428EN00
Description
Developer augers not turning when doing a developer dump.
Solution
CAUSE: The small top (page D-132, Fig.2, small image insert) connector on the developing unit is disconnected.
SOLUTION: The small top connectors of the developing units need to be connected in order for the augers to turn.
Solution ID
TAUS0611073EN00
Description
Full bleed copying and printing.
Solution
To copy or print full bleed, use the bypass and 12x18 paper. To print on 12x18 inch paper, the paper size must be selected in the print driver.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
15
7823
Solution ID
TAUS0612779EN00
Solution Usage
3
Description
Fiery* X2e, are the Konica print drivers currently supported in a Microsoft* Windows 2000 environment?
Solution
Windows 2000 print drivers for the Z4, ZX and X2/X2e controllers are now available from the Konica FTP site [[(Internal Link for Faxing/Printing FTP site
information)| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]] FTP_ user site.txt file [[(Internal Link for Faxing/Printing FTP_ user site.txt file information)| RUN
V:\text\Wordpad.exe v:\text\CBC010.txt]]
* Trademark ownership information
Solution ID
TAUS0613449EN00
Solution Usage
3
Description
No developer motor operation when in developer change mode.
Solution
CAUSE: Both developer unit jumper connectors are not connected.
SOLUTION: The 7823 Service Manual page D-131 incorrectly states that only the small connector should be plugged into the rear of the developer unit.
Both connectors must be plugged into the rear of the developer unit.
Solution ID
TAUS0614170EN00
Solution Usage
3
Solution Usage
3
Description
The ATDC sensor adjust (auto) after changing developers does not complete.
Solution
CAUSE: The transfer drum is not locked.
SOLUTION: Ensure that the transfer drum lever is in the locked position before doing the ATDC adjustment.
Solution ID
TAUS0614575EN00
Description
Blank display (no power).
Solution
CAUSE: PWB-I has failed.
SOLUTION: If RY2L and RY3L on PWB-L do not energize when the machine is plugged in, verify 24VDC at PJ1L-1 and PJ1L-2. If voltage is present and the
relays on PWB-L still do not energize, replace PWB-I (p/n 11UM-9180).
Solution ID
TAUS0614810EN00
Solution Usage
3
Solution Usage
3
Description
Part number for the developer unit jumper harness that is used when changing developer.
Solution
There are two harnesses that can be used on the model 7823.
The 7823 jumper harness is (p/n 11UM00440). This harness is not compatible with the 7832.
The 7832 jumper harness (p/n 11ZT00440) is compatible with both models.
Solution ID
TAUS0615848EN00
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
16
7823
P-2 NG (VG Failure) during copying.
Solution
CAUSE: A dirty of failed drum surface potential sensor (UN22).
SOLUTION: The toner used as a drum lubricant at set up or when the drum is replaced may collect on the drum surface potential sensor. This sensor is
located on the frame to the right of the drum. If cleaning this sensor does not resolve the problem, replace the PWB detecting assembly (p/n 25TU-9060).
The drum surface potential sensor (UN22) is part of the PWB detecting assembly.
Solution ID
TAUS0617991EN00
Solution Usage
3
Solution Usage
3
Solution Usage
2
Solution Usage
2
Description
C3F80 at power up.
Solution
CAUSE: A failed DC power supply (PWB-L).
SOLUTION: Replace PWB-L (p/n 11UM-9170).
Solution ID
TAUS0618926EN00
Description
Code C0500 at power up.
Solution
CAUSE: The upper thermostat (TS1) is open.
SOLUTION: Replace TS1 (p/n 11UM88060). Perform the following to reset the code:
1. Remove the access panel from the left underside of the operations panel.
2. Hold S24 while powering the machine ON.
3. Release S24 and close the front door.
Solution ID
TAUS0600563EN00
Description
Where is the serial number located on the 7823?
Solution
The 7823 serial number is located on the right side panel, lower rear. The serial number is a 9-digit number.
Solution ID
TAUS0600670EN00
Description
Fiery* X2e, cannot use the Fiery user utilities.
Solution
CAUSE: The hold queue is not published in the setup menu.
SOLUTION: Publish the hold queue from the control panel by performing the following:
1. Press Menu and scroll with the up arrow until you reach Reboot Server, then press Set.
2. At the setup message press any key.
3. With the run setup message press Set to access all setup menus.
4. Scroll with the down arrow until you reach Printer Setup and press Set.
5. Scroll with the down arrow to Publish Hold Q and press Set.
6. At the Publish Hold Q message scroll with the down arrow to Yes and press Set.
7. Continue to press the Set button until you exit the Printer setup.
8. Press Set when yes is displayed to save changes.
9. Press Set to exit set up.
* Trademark ownership information
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
17
7823
Solution ID
TAUS0607908EN00
Solution Usage
2
Solution Usage
2
Solution Usage
2
Description
What are the paper/transparency specifications for the 7823?
Solution
Standard Paper Capacity:
1 x 250 (universal paper tray)
2 x 500 up to 11x17
Multi-Bypass (Max. 50 sheets)
Paper Weight:
Paper Drawers - 16 - 24lb Heavy Stock 1 (24lb - 28lb)
Bypass Tray - up to 90lb Index
110lb Card stock (4x6)
OHP Transparencies (Folex* X-370)
Heavy Stock 2 (50lb - 60lb Cover)
* Trademark ownership information
Solution ID
TAUS0607920EN00
Description
What are the differences between the Fiery* controllers?
Solution
See the Fiery Controller Specification hyperlink .
* Trademark ownership information
Solution ID
TAUS0608617EN00
Description
Fiery* X2e, when performing AutoCal2, error 08 is displayed on the control panel of the Fiery.
Solution
CAUSE: Either the grayscale strip and/or the color measurement page is not aligned properly on the printer glass.
SOLUTION: Align the top left corners of the grayscale strip and the color measurement page with the arrow at the top left corner of the printer glass.
Note: Make sure the patches on the grayscale strip do note overlap the color patches.
* Trademark ownership information
Solution ID
TAUS0608990EN00
Solution Usage
2
Description
How to access the total, copy, and print counters.
Solution
To access the counters, perform the following:
1. Press the Utility button.
2. Press the Counter button on the touchscreen.
Note: The counters are color and black copies, color and black large size paper (paper size is set in service mode) copies, color and black print jobs, duplex
copies, and total counter for copy and print jobs. The hard counter is located on the left side towards the front just below the sorter mounting bracket.
Solution ID
TAUS0609369EN00
Solution Usage
2
Description
C0060 codes.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
18
7823
Solution
CAUSE: M17 (fuser motor) is not turning.
SOLUTION: Check fuser rollers and gears. Verify that all shipping brackets have been removed. Replace PWB-1 (11UM-9180) and/or M17 (p/n
11UM80060) as needed.
Solution ID
TAUS0609422EN00
Solution Usage
2
Solution Usage
2
Solution Usage
2
Solution Usage
2
Description
DF724, double feeding intermittently.
Solution
CAUSE: Separator pad(s) may be worn or may be contaminated . Pressure springs may be worn or weak.
SOLUTION: Clean or replace separator pads (p/n 11UP45490). Reform or replace pressure springs (p/n 11UP45470).
Solution ID
TAUS0609661EN00
Description
Fiery* X2, the Fiery controller does not appear in network neighborhood on one Windows* 9x workstation in a peer-to-peer network.
Solution
CAUSE: TCP/IP* is not bound to Client for Microsoft* Networks.
SOLUTION: To bind TCP/IP to Client for Microsoft Networks, perform the following:
1. Right click on network neighborhood.
2. Scroll to properties.
3. Highlight TCP/IP and then click on the Properties button.
4. Click the Bindings tab and check "Client for Microsoft Networks" and "File and Printer sharing for Microsoft Network".
5. Click OK.
Note: The workstation will have to reboot to update the system.
* Trademark ownership information
Solution ID
TAUS0609701EN00
Description
Fiery* ZX, what is the part number for the system software?
Solution
The part number for the ZX system software (Roman Service Kit) is p/n 45004591.
* Trademark ownership information
Solution ID
TAUS0609894EN00
Description
How to download the PostScript* driver from the Windows* NT 4.0 server to each Windows 95/98 workstation when printing to the 7823.
Solution
CAUSE: Downloading the print driver from the NT server for each print job cannot be accomplished.
SOLUTION: The print driver must be installed on each Windows 95/98 workstation in order to print from that environment. The instructions for how to install
the driver on the NT server state "DO NOT" select other operating systems when setting up LPR printing on the NT server.
* Trademark ownership information
Solution ID
TAUS0610095EN00
Solution Usage
2
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
19
7823
C0501 error message at power up.
Solution
CAUSE: The machine was powered ON without the fusing unit installed.
SOLUTION: Install the fusing unit, then perform the following:
1. Remove the access panel from the left underside of the operations panel.
2. Hold S24 while powering the machine ON.
3. Release S24 and close the front door.
Solution ID
TAUS0610156EN00
Solution Usage
2
Description
Revision of gradation adjustment.
Solution
Perform Gradation Adjustment as outlined in 7823 Service Manual. It is crucial to reset PRT Highlight and PRT Max Density values to zero before each
adjustment is performed. After setting the values to zero, power OFF/ON the 7823 to allow the data to be completely written Compare to attached samples
of Gradation Chart and Image Processing Data Sheets to determine if calibration is properly completed.
Notes:
1. Use high quality paper of a Brightness Scale of 96 or better when performing the Gradation Adjustment. For optimal performance, the end user should
also use this type of paper.
2. While the 7823 Service Manual recommends performing the Gradation Adjustment three times to ensure stability, the Gradation Adjustment may need to
be done 8 to 10 times to properly stabilize.
See pages D-137 , S-17 and S-32 in the 7823 Service Manual for information on performing the Gradation Adjustment and resetting the PRT
Highlights/PRT Max Density to zero.
Solution ID
TAUS0610340EN00
Solution Usage
2
Solution Usage
2
Description
Unable to print the Image or Mode lists from the List Output selection in the Service Mode Menu.
Solution
CAUSE: No 8.5x11R size paper is loaded in the Universal tray.
SOLUTION: To print Image or Mode lists, 8.5x11R paper MUST be loaded in the Universal tray.
Solution ID
TAUS0610456EN00
Description
Streaks from lead-to-trail caused by loss of one or more colors.
Solution
CAUSE: Contamination of the doctor blade in the developing unit.
SOLUTION: Remove the developer and thoroughly clean the developing unit. Refer to page D-140 of the 7823 Technical Manual for the procedure used to
remove and adjust the doctor blade. Doctor blade-sleeve roller gap adjusting jigs (p/n 25TU00390) will be needed.
Solution ID
TAUS0610505EN00
Solution Usage
2
Description
ATDC adjustment just sits there, no codes.
Solution
CAUSE: Proper setup not completed.
SOLUTION: Verify procedure, including the Transfer Belt position. Perform the ATDC adjustment using the instructions outlined on pages D-131 to D-136 of
the 7823 Service Manual .
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
20
7823
Solution ID
TAUS0610555EN00
Solution Usage
2
Description
When image adjustment PRT Highlights in the Service Mode Menu is cleared, data "5" appears instead of "0".
Solution
CAUSE: This is normal operation for machine with s/n 11UM1****/11UN1**** and above.
SOLUTION: This is the correct value for machines in this serial number range. Ensure that all data becomes "5" after clearing data, and then continue the
operation.
Note: The 7823 has been updated to reflect this change. See 7823 Technical Bulletin #4 for more information.
Solution ID
TAUS0611030EN00
Solution Usage
2
Description
White line appearing only on certain colors in the lead-to-trail direction.
Solution
CAUSE: Color developing unit contamination.
SOLUTION: Inspect the developing units to ensure that no obstruction is hindering developer brush formation. Clear obstruction as necessary.
Solution ID
TAUS0611840EN00
Solution Usage
2
Description
Fuser oil stains on the first copy.
Solution
CAUSE: The tension springs (p/n 25TU54050) are incorrectly installed on the hold plate (p/n 25TU54040) causing the blade (p/n 25TU54061) to not touch
the oil application roller (p/n 25TU54110).
SOLUTION: Refer to the illustration, Fusing Oil Application/Collection Mechanism , on page M-125 of the 7823 Technical Manual. Two of the four springs
should be providing tension of the blade against the application roller.
Solution ID
TAUS0612127EN00
Solution Usage
2
Description
Fiery* ZX, the LCD panel is blank.
Solution
CAUSE: One or all of the internal components have been dislodged during shipping.
SOLUTION: Disconnect controller from all power sources. Remove and reseat all internal components and check for loose connectors.
* Trademark ownership information
Solution ID
TAUS0612133EN00
Solution Usage
2
Description
Fiery* X2e, will not print a test page from a parallel connection and the Fiery operation panel indicates RIP on the LCD.
Solution
CAUSE: The parallel cable is not fully connected or is loose.
SOLUTION: Disconnect and reconnect the parallel cable and insure the connection is good and secure.
Note: The parallel printer cable is not proprietary. The cable has a DB-25 male connector that connects to the computer on one end and a MDR-36 male
connector that connects to the Fiery X2e on the other. The cable can be obtained from the Parts Distribution Center using part number (p/n 10015473).
* Trademark ownership information
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
21
7823
Solution ID
TAUS0612475EN00
Solution Usage
2
Description
Fiery* X2e, "Offending Command" message when printing test page through parallel port on X2e controller.
Solution
CAUSE: Adjusting several Timeout settings may correct this error.
SOLUTION: On the workstation, adjust the following Timeout settings:
1. Click on START, select SETTINGS and then PRINTERS.
2. Right mouse click on the icon for the printer driver and then select PROPERTIES.
3. Click on the DETAILS tab on the Properties window.
4. Change NOT SELECTED to 60 and TRANSMISSION RETRY to 120.
5. Click on the SPOOL SETTINGS button and select DISABLE BI-DIRECTIONAL SUPPORT FOR THIS PRINTER if it is not greyed out.
6. Click OK twice.
* Trademark ownership information
Solution ID
TAUS0612774EN00
Solution Usage
2
Solution Usage
2
Solution Usage
2
Description
How to program ATS (ADS, Automatic Drawer Switching).
Solution
To program ATS/ADS, perform the following:
1. Access the Service Mode (press User Mode, Meter Count, Stop, 0 twice, Stop, 0 and 1).
2. Select Setting.
3. Select Paper Size.
4. Select paper source (Tray).
5. Select paper size to be used.
6. Program ADS as required for each tray.
7. Repeat for additional paper sources (trays).
8. Select Panel Reset to exit the Service Mode.
Solution ID
TAUS0614237EN00
Description
CCD parts information and compatibility.
Solution
Order CCD unit (p/n 11UM60300) for machines with a serial number 0**** (last five digits).
Order CCD unit (p/n 11UM60310) for machines with a serial number 1**** (last five digits).
Note: The two different CCD units look the same, but are not interchangeable.
Solution ID
TAUS0615383EN00
Description
Light streaks from lead-to-trail after the first few inches of image.
Solution
CAUSE: A dirty or worn backup blade 1.
SOLUTION: Clean/replace the backup blade 1 (p/n 25TU21270). The recommended replacement interval for the backup blade 1 is 30,000 copies.
Solution ID
TAUS0615977EN00
Solution Usage
2
Description
C0049 at power up.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
22
7823
Solution
CAUSE: A loss of 24 V DC to M13 caused by a failed relay 1.
SOLUTION: Replace relay 1 (p/n 11UM88090).
Solution ID
TAUS0616733EN00
Solution Usage
2
Description
Bands of uneven color in halftones.
Solution
CAUSE: Backup blade 1 and backup blade 2 in the transfer drum assembly need to be replaced.
SOLUTION: Replace the backup blade 1 (p/n 25TU21270) and backup blade 2 (p/n 25TU21140). The recommended replacement interval for the backup
blades is 30,000 copies.
Solution ID
TAUS0617005EN00
Solution Usage
2
Description
How to change the developer.
Solution
To change the developer, perform the following:
1. Turn OFF the power switch.
2. Open the front door.
3. Remove the developing unit cover (3 screws) and developing unit mount screws (2 screws).
4. Pull out the developing unit and install the Jumper Harness (p/n 11UM00440 or 11ZT00440).
Note: Both connectors must be installed on the rear side of the developing unit.
5. Press Stop-0-Stop-2.
6. Install the front door Interlock Switch Actuating Jig (p/n 25TU00350).
7. Assemble the Developer Collecting Bag (p/n 25TU00330) and use two clips to attach it to the developing unit.
8. Select [Developer Change].
9. Remove the ATDC sensors from the developing unit or units to be discharged.
10. Install the Mag. Roller Shields (p/n 25TU00470) on all four developer units.
11. Pull the bag up over the front of the developing unit and attach it with two more clips.
12. Select ON for the developers to be discharged.
13 Press the Start key. Developer discharge takes about 5 minutes to complete.
14. Select [Ex.] when developer discharge has completed.
15. Remove the Developer Collecting Bag.
16. Reinstall the ATDC sensors.
17. Remove the supply port for the developing units or units which need to be supplied with developer and install the Developer Chutes (p/n 25TU00460).
18. Select the developer to be supplied and press the Start key.
19. Slowly pour the developer into the correct Developer Chute.
20. Press the Stop key after all of the developer has been added and repeat the process for each developer.
21. Select [Ex.] after all of the developers have been supplied.
22. Select [ON] for all of the developers that were supplied.
23. Press the Start key to agitate the developers. The developing units will stop rotating automatically when the agitation is complete.
24. Select [Ex.].
25. Power the machine OFF/ON.
Solution ID
TAUS0617214EN00
Solution Usage
2
Solution Usage
2
Description
Gradation and other test prints can not be made because the machine stays in warm-up when it is in the test print mode.
Solution
CAUSE: A failed PWB-C (IR control board).
SOLUTION: Replace the PWB-C (p/n 11UN-9020).
Solution ID
TAUS0618638EN00
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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THE LOWER DRAWER IS NOT AVAILABLE message.
Solution
CAUSE: The segment gear (paper lift gear) on the paper tray is broken and the tray can not lift the paper.
SOLUTION: Replace the segment gear (p/n 25TU43080).
Solution ID
TAUS0618639EN00
Solution Usage
2
Description
C0042 at power up.
Solution
CAUSE: A failed relay 1. Relay 1 failure can be caused by fuser oil contamination. Moving the machine without draining the fuser oil can cause the oil to
spill down the back of the machine resulting in paper tray sensor failure and relay 1 failure.
SOLUTION: Replace relay 1 (p/n 11UM88090).
Solution ID
TAUS0622610EN00
Solution Usage
2
Solution Usage
2
Solution Usage
1
Description
C3F80 at power up.
Solution
CAUSE: A failed main power relay (RY1). Burnt contacts on the relay cause a loss of 24V DC.
SOLUTION: Replace RY1 (p/n 11UM88090).
Solution ID
TAUS0627103EN00
Description
System requirements to run Fiery* Command WorkStation*.
Solution
The system requirements for Command Workstation (CWS) are as follows:
IBM* PC compatible
MS Windows NT 4.0* service pack 3
850MB or larger hard drive
17" Monitor
Keyboard and mouse
32MB RAM
200MHz Pentium* Processor
1024x768 video resolution
Small fonts selected in screen setup
65K+ colors, necessary to see PostScript* errors
* Trademark ownership information
Solution ID
TAUS0601006EN00
Description
Fiery* ZX, after entering setup the controller is locked up at PLEASE WAIT.
Solution
CAUSE: The video interface board has been dislodge during shipping.
SOLUTION: Remove and reseat the video interface board on the motherboard, then perform setup.
* Trademark ownership information
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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Solution ID
TAUS0607902EN00
Solution Usage
1
Description
Specifications for the 7823.
Solution
SPECIFICATIONS
Type: Console (stationary platen)
Original Size: Up to 11x17
Copy size:
Paper cassette
Min. - Invoice 5.5x8.5
Max. - 11x17
Bypass Tray
12x18, card (4x6)
Resolution:
Scanning - 400x400dpi
Copying/Printing - 400x400dpi
Gradation: 256 gradations
Warm-up Time: 9 minutes
First-Copy-Out Time:
Full Color - 30 seconds
B&W - 14 seconds
Copy/Print Speed:
Full Color - 6 cpm/ppm/B&W - 23 cpm/ppm
Multiple Copies: 1-99
Magnification:
Zoom Range - 25%-600% (0, 1% increments)
Pre-Set Reduction - 3
Pre-Set Enlargement - 3
Custom Set - 3
Standard Paper Capacity:
1 x 250 (universal paper tray)
2 x 500 up to 11x17
Multi-Bypass (Max. 50 sheets)
Paper Weight:
Paper Cassette - Plain paper 16 - 24lb
Bypass Tray - Plain paper 90lb Index 60lb,
OHP Transparencies, Postcards
Dimensions: 40.3"(h) x 29.7"(d) x 25.2"(w)
FEATURES
Auto Cassette Change: Standard
Photo Mode: Standard
Centering Mode: Standard
ACS (Auto Color Selection): Standard
AES: Standard
APS: Standard
AMS: Standard
Book Copy: Standard
OHP Interleave: Standard
Energy Saver: Standard
Accessories:
ADF (DF724)
10-bin Sorter (ST723)
10-bin Stapler Sorter (ST724)
Auto Duplex Unit (AD723)
1000 Sheet LCT (LT723)
Color Display Editor
Fiery* Servers: X2E, X2, ZX-2100, ZX-3300
Consumables
Toner:
Cyan - 10,700 pages
Magenta -10,700 pages
Yellow - 10,700 pages
Black - 10,700 pages
Note: Percentage of coverage = 15%
Drum - 30,000 pages
Fuser Oil - 20,000 pages
Developer:
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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Cyan - 30,000 pages
Magenta - 30,000 pages
Yellow - 30,000 pages
Black - 30,000 pages
Note: All specifications are approximate and subject to change.
* Trademark ownership information
Solution ID
TAUS0607903EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
What is the resolution of the print engine and scanner?
Solution
Copying/Printing - 400 x 400 dpi
Scanning - 400 x 400 dpi
Solution ID
TAUS0607912EN00
Description
Paper jamming.
Solution
PROBABLE CAUSES:
1. Paper is out of specification. Use specified paper.
2. Too much paper is placed in the cassette or bypass tray. Check the amount of paper placed in the cassette or bypass tray.
3. Jam caused by high content of moisture in paper. Replace paper with paper from an unopened ream of paper.
Solution ID
TAUS0608188EN00
Description
Can the 7823 be used in a Banyan* Vines environment?
Solution
The model 7823 is not recommended in a Banyan Vines environment and will not be supported. Questions regarding Banyan Vines can be addressed by
calling Banyan Vines at (714)-573-7055.
* Trademark ownership information
Solution ID
TAUS0608274EN00
Solution Usage
1
Solution Usage
1
Description
Can the Fiery* controllers use a removable hard drive?
Solution
The Fiery controllers are not designed for removable hard drives.
* Trademark ownership information
Solution ID
TAUS0608411EN00
Description
TO BEGIN COPYING, PLEASE INSERT COIN is displayed; no coin vending machine is attached.
Solution
CAUSE: Incorrect Vender Mode data.
SOLUTION: To change the Vender Mode data, perform the following:
1. With machine in the idle state, press the Utility Key on the operation panel.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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2.
3.
4.
5.
6.
7.
Touch Meter Count.
Press STOP, 0 twice, STOP, 0 and 1.
Enter the Security Mode by pressing STOP and then 9.
Press Vender Mode and change SET to UNSET.
Press Ex. to return to the default screen.
Turn the power switch OFF/ON to allow changes to be in effect.
Solution ID
TAUS0608452EN00
Solution Usage
1
Description
Fiery* X2e, is the parallel printer cable proprietary?
Solution
The parallel printer cable is not proprietary. The cable has a DB-25 male connector that connects to the computer on one end and an MDR-36 male
connector that connects to the Fiery X2e on the other. The cable can be obtained from the Parts Distribution Center using p/n 10015473 or p/n45002101.
* Trademark ownership information
Solution ID
TAUS0608464EN00
Solution Usage
1
Description
Unable to enter alphabetic characters into the serial number field.
Solution
CAUSE: Alphabetic characters are not accepted into the serial number field.
SOLUTION: Enter only the numeric characters that follow the alphabetic characters. To enter the serial number, perform the following:
1. Press UTILITY and then METER COUNT.
2. Press STOP, 0 twice, STOP, 0 and 1.
3. Press SETTING and then SERIAL# INPUT.
4. Enter a serial number as needed.
Note: Up to 9-digits can be entered for the serial number.
5. Press EX three times to return to the standby display.
Solution ID
TAUS0608600EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
Can the embedded controller I/F kit be installed with an external controller?
Solution
The embedded controller I/F kit (PCUA 950685) is different then the external controllers I/F kit (PCUA 950686).
Solution ID
TAUS0608605EN00
Description
What densitometers are supported for the Fiery* controllers?
Solution
The only supported densitometer is the X-Rite* DTP32.
* Trademark ownership information
Solution ID
TAUS0608835EN00
Description
What is the internet address to the EFI Fiery* controller website?
Solution
The internet address for the EFI (Electronics for Imaging) worldwide web homepage is www.efi.com.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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*[Trademark ownership information]
Solution ID
TAUS0608867EN00
Solution Usage
1
Description
Fiery* X2e, how to display installed memory.
Solution
Installed memory can be displayed by powering the printer OFF/ON. As the printer performs the START SELF-TEST it will display the amount of installed
memory.
The installed memory is also listed on the configuration page. To print a configuration page, perform the following:
1. On the Fiery control panel press the MENU key one time. PRINT PAGES will be displayed.
2. Press ON LINE/ENTER.
3. Use the up or down scroll arrows until CONFIGURATION is displayed.
4. Press ON LINE/ENTER.
5. A Fiery configuration page will be printed. Installed memory will be displayed under Installed Options.
Solution ID
TAUS0608899EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
Is the European 7723 the same model as the USA 7823?
Solution
The 7723 is not compatible to the Konica USA 7823 connectivity.
Solution ID
TAUS0608936EN00
Description
Jamming or wrinkling as second side copies separate from the transfer drum.
Solution
CAUSE: The paper quality is poor. Excessive curl or too much fuser oil absorbed by the paper can cause this problem.
SOLUTION: Use a higher quality of paper such as paper designated for laser printers.
Solution ID
TAUS0609052EN00
Description
What is the part number for the color separation guide/gray scale strip?
Solution
The part number for the color separation guide/gray scale strip is 10012662.
Solution ID
TAUS0609231EN00
Description
Does Konica train customers on the use of the equipment?
Solution
Konica Branches has CSR (Customer Service Representative) personnel to train customers on all of Konica's equipment.
Solution ID
TAUS0609311EN00
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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Fiery* X2e, 'Alert Set Plain Type' is displayed on the control panel when attempting to print an internal test page from the controller.
Solution
CAUSE: The setting for the paper kind is set to 'PPC paper' for the upper tray.
SOLUTION: Change the paper kind to 'CF paper' for the upper tray. To select 'CF Paper', perform the following.
1. With the machine in an idle state, press the Utility button on the operation panel.
2. Select 'meter count' on the LCD screen.
3. Press the Stop button on the operation panel.
4. Press 00 on the operation panel.
5. Press the Stop button on the operation panel.
6. Press 01 on the operation panel. This accesses the service mode.
7. Select 'setting' on the LCD screen.
8. Select 'paper kind' on the LCD screen.
9. Ensure the upper tray is set for CF paper.
10. The middle, lower, and LCT can be set as well, if necessary.
11. Exit the mode by selecting 'Ex.' on the LCD screen. Ensure that an internal test page can be printed.
* Trademark ownership information
Solution ID
TAUS0609813EN00
Solution Usage
1
Solution Usage
1
Description
Fiery* X2e, how to reset to factory settings.
Solution
All settings must be individually reset. There is no single selection to reinitialize the Fiery controller.
* Trademark ownership information
Solution ID
TAUS0610037EN00
Description
Fiery* X2e, Out of Paper message.
Solution
CAUSE: X2e is connected via the parallel port yet the parallel port is disabled.
SOLUTION: Set Enable Parallel Port: Yes under the Fiery X2e NetWork Setup. Verify setting by printing the configuration sheet.
To avoid the "Offending Command" message which may appear after correcting the parallel port setting, adjusting the timeout settings in the driver:
1. Click on START, select SETTINGS and then PRINTERS.
2. Right mouse click on the icon for the printer driver and then select PROPERTIES.
3. Click on the DETAILS tab on the Properties window.
4. Change NOT SELECTED to 60 and TRANSMISSION RETRY to 120.
5. Click on the SPOOL SETTINGS button and select DISABLE BI-DIRECTIONAL SUPPORT FOR THIS PRINTER if it is not greyed out.
6. Click OK twice.
* Trademark ownership information
Solution ID
TAUS0610050EN00
Solution Usage
1
Solution Usage
1
Description
Fiery* controller specifications.
Solution
See the Fiery Controller Specification hyperlink .
* Trademark ownership information
Solution ID
TAUS0610093EN00
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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Description
Fiery* X2e, how to disable job notes when printing from Windows* 9x print driver.
Solution
To disable the job notes, perform the following:
1. Click START at lower left corner of the PC.
2. Go to FIND.
3. Click on FILES and FOLDERS
4. Type EFMM3010.INI in the NAMED field. This file is in the Windows\System directory.
Note: The driver's filename should be the same for PPD extension and the INI extension.
5. Click on FIND NOW.
6. Double Click on Notepad icon next to the file.
7. Change the following to two lines to Off.
JobNote1=Off
JobNote2=Off
8. Click on FILE and then SAVE.
9. Print from an application or the print driver test page to verify the Notes field has been disabled.
* Trademark ownership information
Solution ID
TAUS0610128EN00
Solution Usage
1
Solution Usage
1
Description
Fiery* ZX, How to disable job notes when printing from Windows* 9x print driver.
Solution
To disable the job notes, perform the following:
1. Press START at lower left corner of the PC.
2. Go to FIND.
3. Click on FILES and FOLDERS
4. Type EFAM2010.INI in the NAMED field. This file is in the Windows\System directory
Note: The driver's filename should be the same for PPD extension and the INI extension.
5. Click on FIND NOW.
6. Double Click on Notepad icon next to the file.
7. Change the following to two lines to Off.
JobNote1=Off
JobNote2=Off
8. Click on FILE and then SAVE.
9. Print from an application or the print driver test page to verify the Notes field has been disabled.
* Trademark ownership information
Solution ID
TAUS0610247EN00
Description
Fiery* controller, when will Microsoft* Windows 2000 print drivers be available?
Solution
Windows 2000 print drivers for the Z4, ZX and X2/X2e controllers are now available from the Konica FTP site [[(Internal Link for Faxing/Printing FTP site
information)| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]] FTP_ user site.txt file [[(Internal Link for Faxing/Printing FTP_ user site.txt file information)| RUN
V:\text\Wordpad.exe v:\text\CBC010.txt]]
* Trademark ownership information
Solution ID
TAUS0610251EN00
Solution Usage
1
Description
Fiery* X2, are the Konica print drivers currently supported in a Microsoft* Windows 2000 environment?
Solution
Windows 2000 print drivers for the Z4, ZX and X2/X2e controllers are now available from the Konica FTP site [[(Internal Link for Faxing/Printing FTP site
information)| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]] FTP_ user site.txt file [[(Internal Link for Faxing/Printing FTP_ user site.txt file information)| RUN
V:\text\Wordpad.exe v:\text\CBC010.txt]]
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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* Trademark ownership information
Solution ID
TAUS0610675EN00
Solution Usage
1
Description
Code C3720 during copying.
Solution
CAUSE: The original glass cooling fan (M2) is not operating due to a bent fan housing.
SOLUTION: If possible, repair the fan assembly or replace the fan (p/n 11UM80020) if needed. To access the fan assembly, the RADF (4 thumbscrews),
and the top rear cover must be removed.
Solution ID
TAUS0611062EN00
Solution Usage
1
Description
Color stabilization video.
Solution
Supplemental video training is available for the Konica 7823. The program is intended for 7823 certified technicians and uses a video and additional material
to cover the issues involving color problems that arise when performing the gradation adjustment. See the 7823 Media Bulletin #66 for more details.
Solution ID
TAUS0611107EN00
Solution Usage
1
Description
Fiery* ZX2100 and ZX3300 inventory depletion.
Solution
Konica's inventory of Fiery Controllers, model ZX2100 and model ZX3300 for the 7823 Color Imaging System is rapidly depleting. Orders will be filled with the
remaining inventory on a first come, first serve basis. Inventory is also very low on the Command Workstation Software (Job Management Software) for the
Fiery ZX2100 (Item 950687) and the Fiery Token Ring* network card (Item 950606). These items will be subject to availability. Now available is the new Fiery
Z4 controller based on a Pentium* III 500MHz processor. Soon to be released is the new mid-range controller from EFI* the Fiery X4 an Intel Celeron*
433MHz processor.
Note: See Dealer Info Source Bulletin #70-00 for more details.
* Trademark ownership information * Trademark ownership information
Solution ID
TAUS0611118EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
Fiery* controllers, are there any UNIX* or LINUX* print drivers or filters available?
Solution
There is no support for UNIX or LINUX printing.
* Trademark ownership information
Solution ID
TAUS0611351EN00
Description
Recommended labels, 7823.
Solution
No specification is available.
Solution ID
TAUS0611376EN00
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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Description
How to adjust the touch panel sensitivity (correction mode).
Solution
To access the touch panel correction mode, perform the following:
1. From the basic screen press STOP, 0, STOP and 3. The touch panel correction screen will be displayed.
2. Touch as close to the center as possible the [+] on the screen. The [+] will now move to another location on the screen. Again, touch the [+] as close to
the center as possible.
3. Repeat this procedure until the basic screen reappears. When the basic screen reappears, the adjustment is complete.
Solution ID
TAUS0611552EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
Can the Fiery* XJ series controllers be used with the 7823.
Solution
The Fiery XJ series is not a supported configuration and is not recommended or supported.
* Trademark ownership information
Solution ID
TAUS0612757EN00
Description
Does the machine have Token Ring capability?
Solution
Only the optional external print servers have Token Ring* capability. The EFI* optional print servers are: X2, ZX2100 and the ZX3300.
* Trademark ownership information
Solution ID
TAUS0612911EN00
Description
Fiery* X2e, how to select duplex under Windows* NT 4.0.
Solution
To select duplex, perform the following steps.
1. From the application, select File.
2. Select Page Setup.
3. Click on Properties.
4. Select the Advanced tab.
5. Expand the Printer Features selection.
6. Select Duplex and change to desired setting.
7. Click OK to confirm.
* Trademark ownership information
Solution ID
TAUS0612953EN00
Description
How to obtain print drivers for the 7823.
Solution
To obtain printer drivers from Konica's website, perform the following:
1. Access KBT's Home Page (http://www.konicabt.com).
2. In the right-hand lower corner click on DRIVERS and USER GUIDES.
3. Scroll to the bottom of the page and click on DRIVER SELECTOR.
4. A Driver Guide menu appears. Click on PRINT DRIVERS.
6. Another Driver Guide menu is displayed. Click on the desired model.
7. A disclaimer is offered. Read it and click on I AGREE to access the driver download page.
8. Click on the required printer driver link and follow instructions to download.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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Note: The latest printer drivers can also be downloaded from the Konica Digital FTP site . Refer to the FTP_ user site.txt file on the FTP site for detailed
information concerning site contents. [[Internal Link for Faxing/Printing FTP site information| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]]. [[Internal Link for
Faxing/Printing FTP_ user site.txt file information| RUN V:\text\Wordpad.exe v:\text\CBC010.txt]].
* Trademark ownership information
Solution ID
TAUS0613018EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
How to enable two counts on the total counter for 11x17 paper.
Solution
To enable two counts on the total counter for 11x17 paper, perform the following:
1. Enter the Service mode by pressing Utility and then Meter Count
2. Press Stop, 0 twice, Stop , 0 and 1.
2. Enter the Security Mode by pressing Stop and then 9.
3. Press Count Up Select.
4. Select Large Paper / 2 Count.
5. Press Ex three times to return to main screen.
Solution ID
TAUS0613151EN00
Description
When using the Digital Art feature, the image loses its aspect ratio.
Solution
CAUSE: Customer is selecting paper sizes that will change the aspect ratio (ie; 8x10 to 3x5).
SOLUTION: Use paper size combinations that will not change the aspect ratio (ie; 8x10 to 4x5).
Solution ID
TAUS0613160EN00
Description
COB60 bin motion failure.
Solution
CAUSE: Paper did not exit into the sorter bin correctly. As sorter went to next bin, the unit bound causing the spiral cams to go out of position.
SOLUTION: Align the the bins within the spiral cams so that equal movement occurs. The flat side of the rear spiral cam shaft should be 180ø out from the
front spiral cam as a starting point.
Solution ID
TAUS0613195EN00
Solution Usage
1
Description
THE FUSER OIL HAS RUN OUT. PLEASE CALL YOUR TECHNICAL REP. message.
Solution
CAUSE: The fuser oil need to be replenished. When this message is displayed the machine will stop copying. A warning message, FUSER OIL NEEDS
REPLENISHMENT, was displayed for 200 copies before this message is displayed and copying is prevented.
SOLUTION: The ability to reset the fuser oil message can be done by the user or the service technician. On the User Mode screen if the Fuser Oil Refill
button is grayed out, the machine is set so that only the service technician can reset the message. After the oil is supplied, if the machine is set for only the
technician to replenish the fuser oil, perform the following :
1. Press the Utility key.
2. Press [Fuser Oil Refill].
3. Press [Yes].
4. Press [OK].
To change from service set to user set perform the following:
1. Press the Utility key then press [Meter Count].
2. Press Stop-0-0-Stop-0-1 to enter service mode.
3. Press [Settings].
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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4.
5.
6.
7.
Press [Fuser Oil Change].
Press [User Set] to change to user mode.
Press [Ex.] repeatedly to exit the service mode.
The user can now manage fuser oil replenishment.
Solution ID
TAUS0613406EN00
Solution Usage
1
Description
How to turn on the PM counter for the 7823.
Solution
There is no PM counter for this unit therefore no PM warning indication. There is, however, a service indicator on the LCD. When the oil can in the lower left
hand corner is displayed, the customer can press it and it will display a P code which will indicate the type of service needed. Counters will need to be
checked as to which area will need to be serviced.
Solution ID
TAUS0613455EN00
Solution Usage
1
Description
ED724, no display on the editor board.
Solution
CAUSE: There is no 24V supply to the editor board.
SOLUTION: Check for 24V at CN4-1 (red wire) on the image edit board. If not present, check for 24V at CN3-3 on PWB-L. If not present, replace PWB-L
(p/n 11UM-9170).
Solution ID
TAUS0613918EN00
Solution Usage
1
Solution Usage
1
Description
Light lines in the lead-to-trail direction.
Solution
CAUSE: Contaminated or failed oil collecting blade.
SOLUTION: The oil collecting blade (p/n 11UM54360) should be cleaned every 5,000 copies and replaced every 120,000 copies.
Solution ID
TAUS0613984EN00
Description
C0210 is displayed when printing multiple sets of more then 1 original. When clearing the jam, 2 copies are adhered to the image transfer film.
Solution
CAUSE: The image transfer film is degraded and needs to be replaced.
SOLUTION: Replace the image transfer film (p/n 11UM20020).
Solution ID
TAUS0613993EN00
Solution Usage
1
Description
Image on 8.5x11 paper is not centered. Large front and rear deletion are also occurring.
Solution
CAUSE: Paper tray sizes were not set correctly.
SOLUTION: To adjust paper cassette size, perform the following:
1. Press the [Utility] key then press Meter Count.
2. Press [Stop], [0], [0], [Stop], [0], [1] to enter service mode.
3. Press Settings.
4. Press Paper Size.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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5. Select the desired cassette and choose the desired paper size for the cassette.
6. Press Ex. repeatedly to exit service mode.
Solution ID
TAUS0614144EN00
Solution Usage
1
Solution Usage
1
Description
Code C0F30 after or during copying.
Solution
CAUSE: The black toner transport motor (M22) has failed or the toner is clogged in the transport.
SOLUTION: Clean the toner transport system. Replace M22 (p/n 25TU80130) if the problem still occurs.
Solution ID
TAUS0614444EN00
Description
Fiery* X2e, cannot print from a Microsoft* Windows 2000 server. The job leaves the queue, but does not print out at the Fiery. The server can ping the Fiery.
Solution
CAUSE: LPR printing is utilized and LPR Byte Counting is not enabled on the printer port.
SOLUTION: When setting up LPR printing , ensure that LPR Byte Counting is selected. To enable LPR Byte Counting, perform the following:
1. Right click the on the network printer and select PROPERTIES.
2. Select the PORTS tab.
3. Select CONFIGURE PORT.
4. Check the box for LPR Byte Counting Enabled and click OK.
Notes:
a. When LPR Byte Counting is enabled, the computer counts the number of bytes in a document before sending it to the printer. Byte counting which can
be very time consuming is not required by most printers however some documents may require this selection. This option is available only with the LPR
option.
b. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0614558EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
Fiery* X2, part number for the system software.
Solution
The part number for the Fiery X2 system software is 45004874.
* Trademark ownership information
Solution ID
TAUS0614625EN00
Description
Light copies after set up of a new machine.
Solution
CAUSE: The holding plate (shipping bracket) from the transfer corona unit was not removed.
SOLUTION: Remove the holding plate. Refer to the second page of the Unpacking/Setting-Up Instructions.
Solution ID
TAUS0614639EN00
Description
OUT OF PAPER message for the lower tray. The tray will not lift until the left side door is opened and then shut.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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Solution
CAUSE: The drawer in position detection sensor (PC5) is contaminated with fuser oil.
SOLUTION: Replace PC5 (p/n 11UM85010) and check the fuser unit for the source of the oil leak.
Solution ID
TAUS0614677EN00
Solution Usage
1
Solution Usage
1
Description
How to enter a new 'Administer Code Number' for ECM (electronic copy monitor).
Solution
To enter a new Administer Code Number, perform the following:
1. Press UTILITY.
2. Press METER COUNT on the touchscreen.
3. Press STOP.
4. Press 0 (zero) twice from the keypad.
5. Press STOP.
6. Press 0 (zero) and then 1 from the keypad.
7. Press SETTING on the touchscreen.
8. Press ADMIN MODE on the touchscreen.
9. Enter new code number.
10. Press EX twice on the touchscreen.
11. Press PANEL RESET.
Solution ID
TAUS0614774EN00
Description
T-shirt transfer capability.
Solution
T-shirt transfers are not recommended. T-shirt transfers have been tested and found to cause damage to the transfer and fuser sections of the machine.
Solution ID
TAUS0615194EN00
Solution Usage
1
Solution Usage
1
Solution Usage
1
Description
Bumper sticker compatibility.
Solution
Bumper stickers are not recommended due to the adhesive backing.
Solution ID
TAUS0615343EN00
Description
Jumper harness (developer change) compatibility.
Solution
The 7823 jumper harness (p/n 11UM00440) is not compatible with the 7832.
The 7832 jumper harness (p/n 11ZT00440) is compatible with both models.
Solution ID
TAUS0615440EN00
Description
C0030 at power up.
Solution
CAUSE: A loose connector PJ3 on the PWB-L or connector PJ1 on the PW-I. These connectors may become loose because the wiring harness is pulled
very tight.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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SOLUTION: Reseat the connectors on both boards.
Solution ID
TAUS0615569EN00
Solution Usage
1
Description
P-5, P-6, P-7, or P-8 after changing the developers and performing the related adjustments.
Solution
CAUSE: P-5 can be caused by a dirty black AIDC sensor. P-6, P-7, or P-8 can be caused by a worn ATDC (YMC) sensor window.
SOLUTION: The black AIDC sensor should be cleaned every 15,000 copies. The (YMC) ATDC sensor windows (p/n 25TU-3060) should be replaced every
30,000.
Solution ID
TAUS0615668EN00
Solution Usage
1
Description
Image deletion specification.
Solution
There is a 5mm lead edge deletion, a 4mm trail edge deletion, and a 3mm front and rear deletion when copying. Refer to page 4-2 of the 7823 Operator's
Manual.
Solution ID
TAUS0615800EN00
Solution Usage
1
Description
Mandatory Safety Program (Safety Bulletin #60).
Solution
On August 3, 2001, Konica issued a mandatory safety program for the Model 7823. This notification (Safety Bulletin #60) mandated the installation of a
polyswitch device. This procedure only requires approximately ten minutes to complete. It is essential that this device be immediately installed on all
remaining model 7823 copiers. Failure to install this modification on a timely basis may increase the risk of an electrical discharge which could have the
potential to ignite toner in the toner supply area.
In addition, Konica has established a labor reimbursement program as outlined in the safety bulletin, which will soon expire. You must complete the necessary
modifications and send the claim form to Konica by November 3rd to receive labor reimbursement.
Konica Business Technologies is very concerned about the safety related issues. Although the possibility of toner ignition is remote, we strongly urge you to
ensure that you complete this program by November 3rd. Failure to do so may place your company and customers at increased risk and liability.
7823 - Safety Bulletin #60 - Toner Supply Motor Collector Brush Wear, Mandatory Modification .
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0615850EN00
Solution Usage
1
Description
P-4 NG (Surface Potential Detection Sensor Failure)
Solution
CAUSE: A dirty of failed drum surface potential sensor (UN22).
SOLUTION: The toner used as a drum lubricant at set up or when the drum is replaced may collect on the drum surface potential sensor. This sensor is
located on the frame to the right of the drum. If cleaning this sensor does not resolve the problem, replace the PWB detecting assembly (p/n 25TU-9060).
The drum surface potential sensor (UN22) is part of the PWB detecting assembly.
Solution ID
TAUS0615974EN00
Solution Usage
1
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
C0240 (developing bias failure).
Solution
CAUSE: A failed PWB-HV4.
SOLUTION: Replace PWB-HV4 (p/n 11UM84020).
Note: Ensure that all of the bias contacts are clean before replacing PWB-HV4.
Solution ID
TAUS0616187EN00
Solution Usage
1
Solution Usage
1
Description
WARMING UP PREPROGRAM A JOB is displayed continuously.
Solution
CAUSE: LA1 (exposure lamp) does not go on during initialization.
SOLUTION: Verify LA1 is not open. If LA1 goes on while PJ15C-3 is shorted to ground, replace PWB-C (p/n 11UN-9020).
Solution ID
TAUS0616412EN00
Description
How to perform the ATDC Toner Supply.
Solution
To perform the ATDC Toner Supply, perform the following:
1. Enter the Service Mode by pressing the Utility button and then [Meter Count].
2. Press Stop, 0, 0, Stop, 0, 1.
3. From the Service Mode Menu, select [Image Adjust].
4. Select [ATDC Toner Supply].
5. Select [Yellow], [Magenta], [Cyan], or [Black]. Only one unit can be adjusted at a time.
6. Press the Start button. The LED on the button will change from amber to green while the adjustment is operating. It changes back to green when the
adjustment is complete.
Note: When the ATDC Toner Supply is performed, the machine will add toner to the developer until it senses that the level set by the ATDC Level Setting has
been satisfied. Adjustment usually takes place in less than one minute. Longer adjustment times may indicate a problem with the toner addition system.
Solution ID
TAUS0616523EN00
Solution Usage
1
Solution Usage
1
Description
How to input the time and date.
Solution
To input the time and date, perform the following:
1. Press the Stop button.
2. Enter 1144 using the keypad.
3. Press the Clear key.
4. From the Date/Time Input screen enter the date and time using the numeric keypad.
5. Press [OK].
Solution ID
TAUS0616776EN00
Description
Excessive fuser oil consumption.
Solution
CAUSE: Low quality copy paper is being used.
SOLUTION: For best results, use a high quality paper of a brightness scale of 96 or better.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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Solution ID
TAUS0617134EN00
Solution Usage
1
Solution Usage
1
Description
The front side of the copy is light.
Solution
CAUSE: The front bracket on the transfer corona assembly is loose.
SOLUTION: Ensure that the transfer corona assembly is secured by the front bracket (p/n 11UM21370).
Solution ID
TAUS0617396EN00
Description
Blacks appear brownish when printing a scanned logo imbedded in a Microsoft* Word document with photo selected in the driver. There are also photos
imbedded in this document.
Solution
CAUSE: Scanned logo prints using processed black due to the resolution of the of original scan and the selection of photo mode within the print driver.
SOLUTION: Rescan the logo at a higher resolution and adjust the 'black' pixels using a graphics application such as Paint Shop Pro* or Adobe* Photoshop*.
Reinsert the logo in the Word document.
* Trademark ownership information
Solution ID
TAUS0618637EN00
Solution Usage
1
Solution Usage
1
Description
C0501 during warm-up after reinstalling the fuser unit.
Solution
CAUSE: The fuser was reinstalled and the three connectors on the rear side of the fuser unit were not connected.
SOLUTION: Ensure that the connectors for the fuser are connected. To clear the failure code, perform the following:
1. Remove the access panel from the left underside of the operations panel (one screw).
2. Press and hold S24 (the short switch) while powering the machine ON.
3. Release S24, reinstall the access panel, and close the front door.
Solution ID
TAUS0618927EN00
Description
Code C3310 at power up.
Solution
CAUSE: The lamp does not come on due to a loss of 24V DC to PU2, the DCPS2.
SOLUTION: Check for 24V DC at PU2 CN3-1. If there is no 24V DC at PU2, check for 24V DC at PJ15-5 on PWB-C, the IR control board. A loose pin at
either connector will cause the C3310 code.
Note: The failure code must be cleared for the 24V DC to be present.
To clear the code, perform the following:
1. Remove the access panel from the left underside of the operations panel.
2. Press S24.
3. Release S24 and close the front door.
Solution ID
TAUS0619318EN00
Solution Usage
1
Description
What is a C0B** code? The code cannot be found in the Service Manual.
Solution
C0B** code(s) are related to the sorter or finisher. They are located in ST723/ST724 Service Manual.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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7823
Solution ID
TAUS0619500EN00
Solution Usage
1
Description
C30A1 at power up.
Solution
CAUSE: A failed Relay 1. Relay 1 failure can be caused by fuser oil contamination. Moving the machine without draining the fuser oil can cause the oil to
spill down the back of the machine resulting in paper tray sensor failure and Relay 1 failure.
SOLUTION: Replace Relay 1 (p/n 11UM88090).
Solution ID
TAUS0619683EN00
Solution Usage
1
Description
Deletion lines from lead-to-trail.
Solution
CAUSE: Contamination on the print head mirrors or glass.
SOLUTION: Remove the lower print head assembly and clean the mirrors on it and then clean the glass on the bottom of the print head. Use care not to
touch the mirrors on the lower print head assembly when reinstalling it.
Solution ID
TAUS0620165EN00
Solution Usage
1
Description
C0100 at power up.
Solution
CAUSE: The charge corona cleaner return position sensor (PC17) was not actuated within 10 seconds after power up.
SOLUTION: Remove the charge corona and check the cleaner mechanism for a bind. Ensure that when the unit is installed, the flag on the corona that
actuates PC17 is not all the way at the end near the front corona block. Install the unit with the cleaner slightly away from PC17 so that it will move toward it
at power up.
Solution ID
TAUS0620474EN00
Solution Usage
1
Description
Light streaks from lead-to-trail on all copies/prints.
Solution
CAUSE: Contaminated glass on print head assemblies.
SOLUTION: Clean all four print head windows; (2) on the upper print head assembly and (2) on the lower print head assembly. To access, remove the right
side cover of the machine, remove the black plastic optical cover. At this point, the (2) glasses on the upper print head window can be cleaned. To clean the
glasses on the lower print head unit, it must be removed by removing the (4) screws and carefully removing the unit.
Solution ID
TAUS0620553EN00
Solution Usage
1
Solution Usage
1
Description
C3310 at power up after the lamp comes ON.
Solution
CAUSE: A failed IP control board (PCB-C).
SOLUTION: Replace the PCB-C (p/n 11UN-9020).
Solution ID
TAUS0621913EN00
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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Description
Poor copy quality with the PRT Highlights not varying from -10 when the gradation adjustment is performed.
Solution
CAUSE: The print head (laser write unit) is dirty or has failed.
SOLUTION: Clean the print head including the mirror unit mounted below the print head. Use care not to touch the glass when the mirror unit is reinstalled.
If cleaning does not resolve the problem, replace the print head (p/n 11UM-9540).
Note: The print head comes with the print head control board (PWB-JD) and the mirror assembly. All three must be replaced as a matched set.
Solution ID
TAUS0622457EN00
Solution Usage
1
Solution Usage
1
Description
C0660 at power up.
Solution
CAUSE: The IR Area adjustment needs to be performed.
SOLUTION: Refer to pages D-128 to D-130 of the Technical Manual.
Solution ID
TAUS0624237EN00
Description
A band of lighter image from front-to-rear always the same distance from the lead edge.
Solution
CAUSE: The drum is not fully seated in the coupling.
SOLUTION: When installing the drum, turn the screw in the center of the holder (p/n 25TU55270) to ensure that the drum aligns with the drive coupling in the
rear.
Solution ID
TAUS0627144EN00
Solution Usage
1
Solution Usage
1
Description
Copies and prints have a density gradation front-to-rear with background running lead-to-trail on either the front or the rear.
Solution
CAUSE: The copier is not level causing the developer to build up in the units, either at the front or the rear of the machine.
SOLUTION: Level the copier.
Solution ID
TAUS0628577EN00
Description
PLEASE CALL TECH. SERVICE. CODE: C3C30 at power up.
Solution
CAUSE: The incorrect date and time has been programmed.
SOLUTION: To input the correct date and time, perform the following:
1. With the machine displaying the failure code, press STOP, 1, 1, 4, 4, C (clear).
2. The Date/Time input mode will now be displayed.
3. Enter the Year, Month, Date, Hour and Minute in that order using the 10 key pad.
4. Press OK.
5. Press EX.
6. Open and close the front door to reset the failure code.
Note: When entering the month, day, hour or minute; enter a 0 first if the data is a single digit.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
Solution ID
TAUS0652420EN00
Solution Usage
1
Solution Usage
0
Description
How to print the meter count list.
Solution
To print the meter count list, perform the following:
1. Press the UTILITY key.
2. Select COUNTER LIST on the LCD.
3. Select PRINT and follow the instruction on the LCD.
Solution ID
TAUS0600140EN00
Description
Code C0650 at power up.
Solution
CAUSE: If the machine is moved without the optics being locked down, PC1 (scanner home position sensor) can be knocked out of position by the optics.
SOLUTION: Ensure the PC1 (p/n 25TU85040) is in the proper position and that it has not been damaged.
Solution ID
TAUS0607907EN00
Solution Usage
0
Description
Can a PC be connected directly to a Fiery* controller?
Solution
A PC can be directly connected to a Fiery using the Parallel connector.
Note: The Fiery X2E uses a mini-centronics cable (DB-25 male connector that connects to the PC and a MDR-36 male connector that connects to the Fiery
X2E). A compatible cable is included with the Fiery X2E Controller.
* Trademark ownership information
Solution ID
TAUS0607909EN00
Solution Usage
0
Solution Usage
0
Solution Usage
0
Description
What protocols do the Fiery* controllers support?
Solution
The network protocols supported are Token Ring, TCP/IP*, IPX/SPX, and AppleTalk*.
* Trademark ownership information
Solution ID
TAUS0607911EN00
Description
Does the 7823 support envelope printing?
Solution
Printing on envelopes is not supported by the 7823.
Solution ID
TAUS0607914EN00
Description
Print time is different depending on the print job.
Solution
The print time will vary depending on the image data.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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Solution ID
TAUS0607916EN00
Solution Usage
0
Solution Usage
0
Description
What protocols are supported by the network interface cards (Token Ring NIC is optional).
Solution
The network protocols supported are Token Ring, TCP/IP, IPX/SPX, and AppleTalk.
Solution ID
TAUS0609087EN00
Description
How to transport the 7823.
Solution
Problems may result if the model 7823 is not properly repacked after being set up. To ensure that the copier is installed successfully, the repacking procedure
must be followed when it is necessary to transport the machine after setup. The following precautions should be observed when transporting the 7823. To
transport the 7823, perform the following:
1. Keep all packing materials for reuse, especially the scanner locking pin and cushion holding plate under the transfer drum.
2. To prevent fusing unit oil leakage, the fusing unit unit must be empty, or removed and transported separately. When setting up the machine in the shop,
add only the amount of oil needed to run enough copies to ensure copy quality and proper machine operation. This can be accomplished by priming the fusing
unit. Fill the syringe with 10ml of silicon oil 3 times and inject it into the fusing unit's oil tank. The 30ml can make up to 20, 8.5x11 copies. Using this as a
guide, add the appropriate Amount of oil to the fusing unit. If the fusing unit oil tank is full, and transportation is required, use the syringe to remove the oil and
place it in an empty oil bottle.
3. The toner hopper must be empty, or removed and transported separately before the copier is shipped to prevent the toner from packing and binding the
drive train. If the copier was shipped with toner, the toner must be stirred before operating the machine to ensure that drive gears or boards will not be
damaged because of packed toner.
4. Certain adjustments will also need to be confirmed or reset (i.e., transfer drum retraction, fusing unit NIP adjustment, gradation).
5. Follow the installation site requirements included with the machine.
6. Remove the LCT unit before transporting the copier.
7. The developer unit must be removed and transported separately before the copier is shipped in order to prevent packing of the developer. If acceptable
print quality cannot be attained after transportation, all four developers will need to be changed.
8. Perform the Repacking Procedure outlined in 7823 Technical Bulletin #1 .
Solution ID
TAUS0609187EN00
Solution Usage
0
Description
Latest firmware (EPROM) for the 7823.
Solution
The latest firmware version is #841, available as part number 7823FC-14.0. This is the initial release of firmware for the 7823.
Upgrading the main body firmware requires a SCM PC Card Reader (with software) and a PC Flash Card. The information for each is as follows:
PC CARD READER
Manufacturer: SCM Microsystems
Distributor: Distribution Management Inc. (DMI)
520 N. Washington St. Suite 100
Falls Church, VA. 22046
Phone (703) 536-5300
Fax (703) 536-8609
Model: SB1-D2P
Description: Internal, Dual Slot, Front Access PC Card Reader.
Retail Price: $149.00 + Shipping and handling
Features:
* Exchange data and programs between your mobile, desktop. and industrial application.
* Plug and Play certified by Microsoft for Windows 95 and Windows NT 4.0.
* Easy installation, no driver diskettes or external power supply required.
* Optional SawpFTL Windows 95 or Windows NT 4.0 software driver provides floppy and hard disk emulation for a wide variety of linear flash cards (Intel,
AMD, etc.). Available only by SCM Technical Support.
* Does not require an IRQ under Windows 95.
* 16-bit ISA interface.
* Supports (1) Type II and (1) Type III or (2) Type II PC Cards.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
PC FLASH CARDS
Manufacturer: AMD
Distributor: MPEC Corporation
17890 Castleton Street, Suite 104
City of Industry, CA 91748
Phone (616) 913-7200
Fax (616) 913-7550
Model: PCMCIA Type I
Part Number: MPE-FAD004-P
Description: PC Card 4MB Flash Memory Card. AMD D-Series Flash 5V
Retail Price: $89.00 + Shipping and handling
To perform the software update, perform the following:
1. With the power switch in the OFF position, unplug the power cord from the AC power outlet.
2. Remove the Hopper Unit.
3. Remove the two screws that secure the Memory Card Cover.
4. Install the Memory Card.
5. Plug the power cord into the AC power outlet.
6. Turn ON the power switch. This will rewrite the data.
7. Wait until the touchscreen display shows DOWNLOADING COMPLETED.
8. Unplug the power cord from the AC power outlet. Do not turn OFF the power switch at this time.
9. Remove the memory card.
Note: Never remove or insert the memory card with the copier powered ON.
Solution ID
TAUS0609274EN00
Solution Usage
0
Solution Usage
0
Description
Deletions and/or poor image quality at setup.
Solution
CAUSE: The transfer film was deformed at unpacking.
SOLUTION: If the transfer film is deformed, perform the following:
1. Remove and then reattach the transfer film.
2. Run several copies to verify image quality.
3. If the image quality problems persist, replace the transfer film (p/n 11UM20020).
Solution ID
TAUS0609289EN00
Description
Toner soilage or image failure.
Solution
PROBABLE CAUSES:
1. Toner falling down to drawer connector of harness on toner supply. Install mylar film (p/n 11UM35110) and new style plate (25TU35091). See 7823
Technical Bulletin #3 for details.
2. Dust is entering upper left cover. A new filter (p/n 11UM12010) has been established and affixed onto the upper left cover. See 7823 Technical Bulletin
#3 for details.
Solution ID
TAUS0609337EN00
Solution Usage
0
Description
Intermittent fuser temperature codes.
Solution
CAUSE: Failure to clean the fuser roller thermistor and thermostat may cause a buildup that could cause intermittent fuser High/Low temperature codes and
generate unnecessary service calls.
SOLUTION: Clean the thermistor and thermostat each visit between 5K to 15K.
Note: To ensure the optimal operation of the 7823, perform the 7823 Service Call Checklist below:
Each visit or 5K, clean the following:
1. Oil regulating blade (p/n 1144-5803-05)
2. Oil collecting blade (p/n 1154-5852-01)
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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7823
Each visit between 5K to 15K, clean the following:
1. Fuser entrance guide
2. Fuser roller thermistor - upper and lower
3. Fuser roller thermostat - upper and lower
4. Toner anti-spill seal (p/n 25TU55340)
5. Auxiliary erase lamp (p/n 25TU37240)
6. AIDC sensor (p/n 25TU-9100)
7. Mirror (1st, 2nd and 3rd)
8. Lens filter
9. Original glass
10. Paper separation corona assembly (p/n 11UM-2600)
11. Paper separation finger (p/n 11UM53980, 11UM53770, and 11UM53800)
12. Static charge roller (p/n 25TU45390)
13. Static charge roller rubber (p/n 25TU45010)
14. Static charge roller scraper (p/n 25TU45380)
15. Static charge roller cover (p/n 25TU45340)
16. Static charge roller assembly (p/n 11UM45370)
17. Transport sprocket (p/n 25TU77780)
Note: Failure to clean the fuser roller thermistor and thermostat (items 2 and 3) may cause a buildup that could cause intermittent fuser High/Low
temperature codes and generate unnecessary service calls.
Replace at 10K:
1. Grid mesh (p/n 25TU25140)
Replace at 15K:
1. Cleaning roller (p/n 25TU53200)
2. Oil filter (p/n 25TU53610)
3. PC drum charge corona wire assembly (p/n 11UM25090)
4. Cleaning blade (p/n 25TU55400)
Solution ID
TAUS0609488EN00
Solution Usage
0
Description
LPR printing is slow or hangs with Microsoft* Windows NT 4.0. Delays or failures may result when you print to a Windows NT 4.0 print server connected
through line printer remote (LPR) to a shared printer using the Line Printer Daemon (LPD) service.
CAUTION: This solution contains information about editing the registry. Before editing the registry, understand how to restore it if a problem occurs. For
information about how to do this, view the [["Restoring the Registry"| URL http://techweb.konicabt.com/tpm/media/restore_registry.pdf]] Help topic in
Regedit.exe or the [["Restoring a Registry Key"| URL http://techweb.konicabt.com/tpm/media/restore_regkey.pdf]] Help topic in Regedt32.exe.
Solution
CAUSE: With Windows NT 4.0 Service Pack 3 and later, the default TCP Ports for LPR are 721-731. The symptom only occurs if 11 or more jobs are
simultaneously spooled in an NT spooler. Once the 11th job reaches the spooler, all jobs will pause for approximately 3 minutes between jobs. Changes can
be made so that ports greater than 1,023 can be used to prevent LPR from running out of available ports or conflicting with reserved ports. There is a registry
entries that allow line printer remote (LPR) to use any available port higher than 1,023. With this entry, LPR is no longer restricted to only using the 11 TCP
Ports (721 through 731) and will not conflict with reserved ports, even on very busy print servers.
SOLUTION: In Service Pack 3 (or later), a new registry entry is automatically generated when a new LPR port is created. This setting is defined on a per
printer port basis and defaults to 0, which is RFC compliant. To enable individual IP address ports to use TCP ports 1024 and higher, apply Service Pack 3
(or later) and then perform the following steps:
1. Start Registry Editor (Regedt32.exe) and go to the following key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\LPDSVC\lpr
WARNING: Using Registry Editor incorrectly can cause serious problems that may require reinstallaton of the operating system. Konica or Microsoft cannot
guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.
Notes:
a. For information about how to edit the registry, view the "Change Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete
Information in the Registry" and "Edit Registry Information" Help topics in Regedt32.exe.
b. Back up the registry before editing it and update your Emergency Repair Disk (ERD).
2. The installed LPR ports will be displayed on the right of the window . On the far right there will be a data value of (0) or (1) in parenthesis. The data value
of (0) indicates that this LPR port uses ports 721-731, which is the default. The data value of (1) indicates that this LPR port uses any port greater than ( )
1024.
3. To change a LPR port to use a port greater than 1024, perform the following:
a. Double-click the entry to view the Edit DWORD Value window.
b.. Change the value data from 0 to 1, and then click OK.
c. Repeat steps a and b as required to change other LPR ports.
d. Close the Registry Editor window.
e. Restart the Spooler Service for the changes to take affect. Type the following command at a command prompt:
net stop spooler
f. To restart the Spooler service, type the following command at a command prompt:
net start spooler
4. For more detailed and updated information see Microsoft Knowledge Base Article - 179156 .
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
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7823
Note: The reference links are live in the document.
5. To view any PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0609654EN00
Solution Usage
0
Description
How to obtain the original system software for the X2e.
Solution
The original system software for the X2e is available on CD (p/n 45001600).
Note: Technical Bulletin 1A for the Fiery ZX/Z2/X2e/Z4 listed the part number for the X2e System Software CD as 45008497, which is incorrect.
Solution ID
TAUS0609663EN00
Solution Usage
0
Solution Usage
0
Solution Usage
0
Description
Fiery* ZX, the Fiery controller does not appear in network neighborhood on one Windows* 9x workstation in a peer-to-peer network.
Solution
SOLUTION: To bind TCP/IP to Client for Microsoft Networks, perform the following:
1. Right click on network neighborhood.
2. Scroll to properties.
3. Highlight TCP/IP and then click on the Properties button.
4. Click the Bindings tab and check "Client for Microsoft Networks" and "File and Printer sharing for Microsoft Network".
5. Click OK.
Note: The workstation will have to reboot to update the system.
* Trademark ownership information
Solution ID
TAUS0609821EN00
Description
Fiery* parts list.
Solution
See Fiery ZX/X2/X2E Technical Bulletin #1B .
* Trademark ownership information
Solution ID
TAUS0609949EN00
Description
What type of copy paper does Konica recommend for the 7823?
Solution
Konica's marketing department recommends the papers that are included in The Color Media Kit (p/n colormediakit), which is available to provide a sample of
the latest paper media and weights that are available for Konica Color Imaging Systems. The Color Media Kit contains the following:
1. A sample package of Smart Paper's Kromekote* Laser High Gloss Coated paper 8 and 10 pt. cover.
2. A sample package of Hammer Mill* Color Copy Paper in weights of 28 and 32 lb. paper and 60 and 80 lb. cover stock.
3. A sample package of Gilbert's Neutech* Pure White Color Copy Paper in weights of 28 lb. paper and 60 and 80 lb. cover stock.
4. Color demo print samples printed on the latest premium papers, cover, glossy, and transparency paper stocks available for the full product line of Konica
Imaging Systems.
* Trademark ownership information
Solution ID
TAUS0610252EN00
Solution Usage
0
Description
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
Fiery* ZX, are the Konica print drivers currently supported in a Microsoft* Windows 2000 environment?
Solution
Windows 2000 print drivers for the Z4, ZX and X2/X2e controllers are now available from the Konica FTP site [[(Internal Link for Faxing/Printing FTP site
information)| RUN V:\text\Wordpad.exe v:\text\CBC009.txt]] FTP_ user site.txt file [[(Internal Link for Faxing/Printing FTP_ user site.txt file information)| RUN
V:\text\Wordpad.exe v:\text\CBC010.txt]]
* Trademark ownership information
Solution ID
TAUS0610494EN00
Solution Usage
0
Description
On Windows* 9x clients, a new printer created on a Windows NT Server cannot be seen in Network Neighborhood.
Solution
CAUSE: The newly-created printer has a share name greater than 12 characters long.
SOLUTION: Windows 9x has a limitation of not being able to see share names that exceed 12 characters in length. Ensure that any shares do not exceed
12 characters.
Note: Windows NT workstations do not have this limitation.
* Trademark ownership information
Solution ID
TAUS0612116EN00
Solution Usage
0
Description
Power requirements, 7823
Solution
Voltage: 115V AC ñ 10%, dedicated line recommended
Current: 15A
Frequency: 60 Hz ñ 2.5Hz
Grounding: Isolation recommended
Termination: NEMA Type 5-15R receptacle (125V AC, 2-pole, 3-wire, grounded).
Note: A dedicated AC line with an isolated ground is strongly recommended. A dedicated line mandates the exclusive use of an electrical branch circuit
where the receptacle grounding terminal is grounded by an insulated grounding conductor that is isolated from the receptacle mounting hardware (per
National Electrical code, article 250-74, exception no. 4).
Solution ID
TAUS0613122EN00
Solution Usage
0
Description
C3F90 displayed during warm-up.
Solution
CAUSE: The PC drum is not properly installed.
SOLUTION: Ensure that the PC drum is inserted fully into the machine. It may be necessary to rotate the drum slightly clockwise until it fully slides into place.
To reset the C3F90 error message, perform the following:
1. Move the Transfer Unit handle (M4) to the right to lock it into place.
2. Remove the cover over the Tech. Rep Setting Switches Board.
3. Press switch S24 to reset the message.
4. Replace the plastic cover over the Tech. Rep Setting Switches Board.
Solution ID
TAUS0613157EN00
Solution Usage
0
Description
Error message occurs when trying to configure the Fiery Color Calibrator software, "This application requires color server system version 6.0 or greater".
Solution
CAUSE: Incorrect information was entered in either the Server Name or Device fields.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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SOLUTION: The Server Name is the IP address of the Fiery controller and the device name is PRN-M
Solution ID
TAUS0613465EN00
Solution Usage
0
Solution Usage
0
Solution Usage
0
Solution Usage
0
Description
How to add toner, 7823.
Solution
To view 'Adding Toner' from the Users Guide, click on the link below:
Adding Toner
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0613533EN00
Description
Black or multicolored lines on the front edge of the copy running in the lead-to-trail direction.
Solution
CAUSE: The left image reading position of the IR is not adjusted correctly.
SOLUTION: To adjust the left image position, perform the following:
1. Enter the Service Mode:
a. Power machine ON.
b. Press the Utility button.
c. Select Meter Count.
d. Press Stop, 0, 0, Stop, 0 and 1.
2. Select Machine Adjust.
3. Select IR Area and then Left Image.
4. Adjust until image is within specification.
Solution ID
TAUS0613635EN00
Description
How to program the Energy Saver data.
Solution
To change Energy Saver data, perform the following:
1. From the Basic screen, press the [Utility] key then touch [User's Choice] on the touchscreen.
2. From the User's Choice screen, touch [Energy Saver].
3. From the Energy Saver screen, touching OFF will disable the Energy Saver function completely.
4. If ON is touched, the Energy Saver function can be programmed from 1 to 240 minutes using the numeric keys.
5. After all selections have been made, touch OK 3 times to return to the Basic Screen.
Solution ID
TAUS0614146EN00
Description
Change of shaft and lever for drum.
Solution
A shaft and lever for the drum area has been changed. The parts are not interchangeable and the current and new type parts cannot be mixed.
Shaft
Current - p/n 25TU27080
New - p/n 25TU27081
Lever
Current - p/n 25TU27340
New - p/n 25TU27341
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
Solution ID
TAUS0614445EN00
Solution Usage
0
Description
Fiery* X2, cannot print from a Microsoft* Windows 2000 server. The job leaves the queue, but does not print out at the Fiery. The server can ping the Fiery.
Solution
CAUSE: LPR printing is utilized and LPR Byte Counting is not enabled on the printer port.
SOLUTION: When setting up LPR printing , ensure that LPR Byte Counting is selected. To enable LPR Byte Counting, perform the following:
1. Right click the on the network printer and select PROPERTIES.
2. Select the PORTS tab.
3. Select CONFIGURE PORT.
4. Check the box for LPR Byte Counting Enabled and click OK.
Notes:
a. When LPR Byte Counting is enabled, the computer counts the number of bytes in a document before sending it to the printer. Byte counting which can
be very time consuming is not required by most printers however some documents may require this selection. This option is available only with the LPR
option.
b. To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0614592EN00
Solution Usage
0
Solution Usage
0
Description
7823 inventory depleted.
Solution
Konica 7823 color copier inventory is depleted. See Info Source Bulletin No. 72-01 .
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0614601EN00
Description
Transfer unit design improvement.
Solution
The shaft and lever of the cleaning section of the transfer unit has been redesigned to ease assembly of these two items. See 7823 Technical Bulletin #5 for
details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0615744EN00
Solution Usage
0
Description
How to submit a file for a current installation or pre-sales printer test in a Microsoft* Windows or Macintosh* environment.
Solution
To submit a file for a current installation or pre-sales printer test in a Windows or Macintosh environment, perform the following:
1. Provide the product's current print driver to the customer.
2. Have the customer configure the job as they would like it printed and print the job to a file. This will eliminate the need for NSSG to have a copy of the
specific application and will save time trying to determine how the document is supposed to be formatted for printing.
Note: Most applications have a 'print to file' option.
3. Have a SRF (Service Request Form) filled out by contacting the NSSG Hotline. In NSSG’s continuing review of support processes, the method of
requesting advanced levels of support have been redefined. NSSG no longer requires that a SRF form be filled out by the technician and faxed. Instead, to
streamline the process and reduce the process time, NSSG will now take all the information live on the phone at the Contact Center. Contact Center
Engineers are responsible for providing troubleshooting support. Most calls are resolved with only one call, but in the event that several calls have been
made and the problem remains open, the Engineer will start the on-site support process by assisting the caller with the Support Request Form (SRF). SRFs
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
are also used for Complex Installation Support, Application Support, Enhanced Application Support, Enterprise Print Consulting and Workshops.
The Contact Center number is 800-825-5664. Use the assigned NSSG User ID for access and the Support Engineer will be happy to assist complete the
SRF.
* Trademark ownership information
Solution ID
TAUS0616353EN00
Solution Usage
0
Description
How to troubleshoot drum related problems.
Solution
View the Drum Memory Document hyperlink for steps to troubleshoot drum problems.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0617147EN00
Solution Usage
0
Description
What applications are supported for use with the Fiery* Scan twain driver when scanning from a Fiery connected Konica printer?
Solution
EFI* states that the only application which is supported for use with the Fiery Scan twain driver is Adobe* Photoshop* (Full or LE version 4 or above). The
Fiery Acquire plugin for Photoshop should be used in a Macintosh* environment. The Macintosh Fiery Scan twain driver has limitations on the scanned file
size and should not be used with Photoshop.
Note: It's possible that other applications will function correctly with the Fiery Scan twain driver, but problems with these applications will not be supported.
* Trademark ownership information
Solution ID
TAUS0617999EN00
Solution Usage
0
Description
What print drivers are compatible with Macintosh* OS X (Version 10)?
Solution
Konica does not currently have native Macintosh OS X print drivers. Printing from Macintosh OS 9x applications within OS X is supported using the current
[[Adobe* PostScript* drivers for Macintosh| URL http://www.adobe.com/support/downloads/product.jsp?product=44&platform=Macintosh]].
* Trademark ownership information
Solution ID
TAUS0618490EN00
Solution Usage
0
Description
How to setup a quick copy match from the glass.
Solution
Set Job Memories for different color copy applications with the appropriate color adjustments already made in different Job Memory location.
SPECIAL NOTE: Solution provided by Dwight Dean, Color Specialist, KBT Oakland.
Solution ID
TAUS0618508EN00
Solution Usage
0
Description
Squeaking noise and/or marks on copies.
Solution
CAUSE: Worn bushings on the fuser oil application unit.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
SOLUTION: Replace bushings (p/n 25TU78090).
SPECIAL NOTE: Solution provided by Joe Nicolella, Color Specialist, KBT Arlington.
Solution ID
TAUS0618511EN00
Solution Usage
0
Solution Usage
0
Solution Usage
0
Solution Usage
0
Solution Usage
0
Description
Marks on copies.
Solution
CAUSE: Paper dust build up on the oil regulating blade in the fuser unit.
SOLUTION: Clean or replace the oil regulating blade (p/n 25TU54061). The scheduled replacement interval is 120,000 copies.
SPECIAL NOTE: Solution provided by Robert Madsen, Color Specialist, KBT Dallas.
Solution ID
TAUS0619369EN00
Description
Copies are misaligned when using book copy mode.
Solution
CAUSE: Original detection not enabled.
SOLUTION: To enable original detection, perform the following:
1. Access the service mode by pressing the [Utility] key, touching [Meter Count] pressing the [Stop] key,0,0 [Stop] 0,1.
2. Once service mode is accessed, touch [Setting 2] on the touchscreen.
3. On the Setting menu, touch [Orig. Detect Sensor].
4. Touch [Set] to enable original detection.
5. Touch [Ex] three times to return to the Basic screen.
Solution ID
TAUS0621603EN00
Description
Upgrading system software using card reader utility.
Solution
See Tool Bulletin #71a for details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0621617EN00
Description
Peripheral and Accessory Reference List.
Solution
See Technical Operations Bulletin #A2 D3 (Peripheral and Accessory Reference List) for details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0623453EN00
Description
Equitrac* products such as PrintLog* Professional are unable to correctly track both print and copy volume.
Solution
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
CAUSE: Konica copiers/printers have software dipswitches that must be set properly to enable correct volume count.
SOLUTION: The Network Transaction Station Connection PDF lists the connector pinout and the dipswitch settings for 7020 and 7075 series.
Notes:
1. See also the Network Transaction Station Connection Revision A PDF .
2. To view the PDFs, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0626620EN00
Solution Usage
0
Description
Fusing oil spillage.
Solution
When servicing a copier that uses fusing oil, the technician must take steps to avoid spilling any oil. If oil is spilled or deposited on the floor, the technician
must clean the oil up properly to eliminate any potential hazard.
See Safety Bulletin #68 for details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0630868EN00
Solution Usage
0
Description
How to copy currency without poor copy quality.
Solution
It is prohibited under any circumstances to copy domestic or foreign currency, or works of art without permission of the copyright owner. The machine is
equipped with a BRU (Banknote Recognition Unit) which in most cases, when recognizing currency, will overlay the copy with black toner and display BILL
DETECTED.
Solution ID
TAUS0640906EN00
Solution Usage
0
Solution Usage
0
Description
Part number for the Poly-Switch for the toner hopper.
Solution
SOLUTION:
The part number is 7660-1144-01.
Solution ID
TAUS0641077EN00
Description
Parts standardization.
Solution
See KOM050215 for details.
Note: To view the above PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0641245EN00
Solution Usage
0
Description
Thermostat replacement precautions for all models using Faston Terminals.
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7823
Solution
CAUSE: Damage to the Faston terminal when replacing the thermostat to the Faston terminal can result in the generation of heat and cause the plastic
insulating material around the terminal to melt.
SOLUTION: See Bulletin Number 5005 for details.
Note: To view the PDF, Acrobat* Reader must be installed. Acrobat Reader can be downloaded for free from the Adobe* Web site at:
[[http://www.adobe.com/products/acrobat/readstep2.html| URL http://www.adobe.com/products/acrobat/readstep2.html]]
* Trademark ownership information
Solution ID
TAUS0655203EN00
Solution Usage
0
Description
Microsoft* Windows XP driver support.
Solution
Native Windows XP print drivers are not currently available. The Windows 2000 print drivers use the same driver files that are used in Windows XP and
should function correctly in that operating system.
* Trademark ownership information
Solution ID
TAUS0655991EN03
Solution Usage
Description
Why does pagination change when printing any document using the Konica Minolta print driver?
Solution
Pagination differences between different manufacturers print drivers:
This situation is not uncommon in the printing world. Commonly, documents will be formatted differently when printed to printers made by different
manufacturers. There are many reasons for this. Due to physical differences between printers, as well as copyright laws, different manufacturers will use
different programs for their drivers. It is the driver that does the majority of the formatting for the image to be placed on the page. Different drivers will use
different algorithms when imaging spacing and font metrics. Often times, this results in a slightly different look or format for a document when printed to two
different printers.
There is also potential differences within the image areas of the main bodies of the two printers. The print controller takes the image area into account when
laying out the image on the paper. Different image areas can determine different layouts. These factors can result in lines of text being moved on the paper. If
lines are moved enough, or lie close enough to the threshold of the image area, text and page breaks that are rendered in a certain position on one printer
may be rendered in a different position on another.
This scenario will occur across the board for printer manufacturers. A Lexmark is different from an Epson which is different than an HP, etc. Obviously, the
output from certain printers will match up closer to some printers than others. The effect of this behavior can be reduced somewhat by printing with a common
standard PDL such as PostScript. Alternatively, the customer can print with a common driver to both printers. In other words, one can print to the HP using the
Konica Minoltadriver or vice versa. In this way, at least the driver-generated output would be the same going to both machines. While the output still may not
be exactly the same, the effect of printing to two different printers can be lessened. There may even be different output within the same printer manufacturer
(i.e., Konica IP302 print controller is good, but the IP304 print controller is not; Lexmark Optra K1220 is good, but the Optra T614 is not).
The analogy that is often used when explaining this to customers involves motor vehicles. A Ford and Dodge are essentially the same in terms of the fact that
they are cars that serve as a means of transportation, just as two printers are output devices. However, while the end result of driving two different cars is
essentially the same, there may be certain differences with regard to cornering and acceleration that give each car a distinct feel. This is essentially what is
happening between the two printers.
It is understandable that the customer does not want to convert thousands of existing documents, but due to the vast number of different printers currently
available on the market today, it is not possible to exactly emulate all printer manufacturers' algorithms. The only other option is to pick one printer model,
format these documents that need a consistent look for that printer, and use only that particular printer to print these documents. If there are any further
questions, please feel free to contact the National Systems Solutions Group at 1-800-825-5664.
Solution ID
TAUS0656768EN01
Solution Usage
Description
What Konica Minolta print drivers will come bundled with Windows Vista?
Solution
The following list of drivers were included in a recent Vista release candidate and should be representative of what is included in the final retail product.
These include a large number of legacy Konica, Minolta and Konica Minolta drivers. Unless otherwise noted, the majority of the drivers are Postscript
Konica
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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7020/IP-421
7022/IP-422
7022/IP-423
7025/IP-421
7030/IP-421
7033/IP-402
7033/IP-411
7035/IP-421
7040/IP-402
7040/IP-411
7045/IP-431
7050/IP-201
7050/IP-301
7050/IP-302
7055/IP-303
7055/IP-304
7060/IP-302
7060/IP-304
7065/IP-303
7065/IP-304
7075/IP-601
7085/IP-602
7130/IP-422
7130/IP-423
7135/IP-423
7145/IP-423
7150/IP-302
7150/IP-304
7155/IP-511
7165/IP-511
Force 50/IP-301
Force 50/IP-302
Force 60/IP-302
Force 60/IP-304
Force 65/IP-511
Force 75/IP-601
Force 85/IP-602
KL-3015
Konica Minolta
KM 1050
KM 350/250/200
KM 500/420
KM 7085/IP-602
KM 7145/IP-432
KM 7222/IP-424
KM 7228/IP-424
KM 7235/IP-424
KM 7255/IP-511A
KM 7272/IP-511A
KM 750/600
KM 920
KM C250
KM C351
KM C352/C300
KM C450
KM Di2010 PCL5e
KM Di2010f PCL5e
KM Di2510 PCL5e
KM Di2510f PCL5e
KM Di3010 PCL5e
KM Di3010f PCL5e
KM Di470 PCL5e
KM Di552 PCL5e
KM Pi7200E PCL5e
KM mc2450 PPD
KM mc5450 PPD
KM mc7450 PPD
Magicolor 2350
Magicolor 3300 PPD
Magicolor 7300 PPD
PagePro 9100 PPD
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
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Minolta
Minolta Di2010 PCL5e
Minolta Di2010f PCL5e
Minolta Di2510 PCL5e
Minolta Di2510f PCL5e
Minolta Di3010 PCL5e
Minolta Di3010F PCL5e
Minolta Di3510 PCL5e
Minolta Di3510f PCL5e
Minolta Di470 PCL5e
Minolta Di552 PCL5e
Minolta Pi1802/1502e PCL5e
Minolta Pi3500
Minolta Pi3502 PCL5e (MS)
Minolta Pi5500 (MS)
Minolta Pi5501 PCL5e (MS)
Minolta Pi6200
Minolta Pi6500e PCL5e
Minolta Pi6500 Pro PCL5e (MS)
Minolta Pi7200e PCL5e
Minolta Pi7500Ver2 PCL5e (MS)
Minolta Pi8500Pro PCL5e
Copyright 2006, Konica Minolta Business Solutions U.S.A., Inc.
October 2006
55
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