Installation guide and
Troubleshooting guides
Please insert your installation CD now and
then follow the on screen instructions
iiNet ATA Telephone Adapter
Setting up for ADSL and VoIP.
For model F1PG200ENau
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iiNet ATA (Analogue Telephone Adaptor) Setup Guide
IMPORTANT: iiNet strongly recommends that you use the CD provided which includes the
Returns Policy, End User Manual and provides instructions for setting up your device on their
VoIP service.
For information on call rates and plans visit www.iinet.net.au.
> STEP 1
ATA Unit
Once the box is open locate the following
items:
1 x ATA Hardware Device
1 x Blue Networking Cable
1 x White Telephone Cable
1 x Power Supply
1 x CD Install Guide
Phone Networking
Cable
Power Unit
CD
> STEP 2
Connect either a standard or a cordless
telephone to the ATA using a standard
telephone cable and plugging one end into
the phone and the other end in to the ATA as
detailed in the diagram
er
DC Pow
5V/2.4A
r
DC Powe
5V/2.4A
Line 2
tion
Connec
er
to Rout
Line 1
Line 2
Line 1
tion
Connecter
to Rou
Reset
Reset
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iiNet ATA (Analogue Telephone Adaptor) Setup Guide
> Step 3
Connect one end of the blue networking
cable to a spare LAN port (socket) on your
router or modem and connect the other
end to the green port on your ATA device
marked “Connection to Router”.
DC Powe
5V/2.4A
Line 2
ion
Connectter
to Rou
Line 1
r
Reset
er
DC PowA
5V/2.4
Line 2
Line 1
tion
Connec
er
to Rout
Reset
> Step 4
Switch on the ATA by plugging the power
pack in to the ATA power socket and in to
the wall socket as detailed in the diagram.
The lights on the ATA will start flashing and
once the indicators have stopped and the
Number 1 light indicator remains solid you
are ready to make VoIP calls, please refer to
the user manual for a detailed explanation
of the lights.
DC Powe
5V/2.4A
Line 2
Line 1
n
Connectio
er
to Rout
r
Reset
r
DC Powe
5V/2.4A
Line 2
Line 1
tion
Connec
er
to Rout
Reset
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Troubleshooting common hardware devices:
NOTE: These guides are only recommended for general troubleshooting. To ensure
accurate advice is given please contact the manufacturer of your product.
•
•
•
•
•
•
•
Billion - http://www.billion.com.au
DrayTek/Vigor - http://www.draytek.com.au
LinkSys - http://www.linksys.com.au
D-Link - http://www.dlink.com.au
NetGear - http://www.netgear.com.au
SMC - http://www.smc.com.au
Cisco - http://www.cisco.com.au
D-Link 504G
To get the Belkin ATA to work with D-Link 504G you might need to do the following:
> Step 1
Download the latest 504 firmware and user guides from D-Link’s website http://www.
dlink.com.au/tech/.
> Step 2
Select the appropriate model from the pull down menu and download the appropriate
firmware and follow D-Links instructions for a successful firmware upgrade.
> Step 3
Log into D-Link’s web interface as shown in their user guide and ensure that “SIP-ALG” is
NOT enabled on the 504G.
> Step 4
Remove any port forwarding or DMZ configuration you may have set up for VoIP
applications in the past.
> Step 5
Power off your devices and then turn the D-Link 504G on and wait for successful
connection to the internet. You can then power on the Belkin ATA and once the Number 1
light indicator is solid you are ready to make calls.
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Troubleshooting common hardware devices:
Billion Modem/Routers
If you are having trouble getting the Belkin ATA to work with Billion products you
need to do the following:
> Step 1
Download the latest Billion firmware and user guides from Billion’s website located here
at http://www.billion.com.au/support.php
> Step 2
Upgrade your Modem/Router as per the manufacturer’s recommendations and re-boot.
> Step 3
Login to your Modem/Router and ensure that you have no firewall blocking ports 5060
or MAC address filtering. For more information on how to do this please contact Billion
or use the Billion Support Forums. http://www.billion.com.au/forums/.
> Step 4
Power off your Modem/Router and your ATA and then switch the Modem/Router back
on and wait for the online status of the Modem/Router. Once the unit can connect to the
internet then plug in your Belkin ATA and power it on. The unit will initialise and when
the Number 1 LED is on you can make VoIP calls.
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Frequently Asked Questions
Can I notice the difference between iiNet’s VoIP service and my fixed line service?
Essentially, when you use VoIP, everything remains the same when you make and receive
calls however, you will notice a different dial tone than the one you would normally hear
on your fixed line service.
What is the Quality of the calls like?
Generally the VoIP service and quality is very good. However, as it relies on your internet
connection there are times when call quality will drop due to the amount of traffic on the
connection and this can affect the quality of the call. If you are having problems with the
quality of the calls it is a good idea to upgrade the speed on your connection or to set up
Quality of Service (QoS) in your network to prioritise Voice Traffic. This is available on most
new Modem/Routers.
Does talking on VoIP count towards my broadband data usage?
No. iiNet do not count VoIP usage as part of your broadband service. However, other
service providers may do this.
Why are there two phone ports on the unit?
You have the ability of connecting two VoIP accounts on the one ATA. For example one for
phone and one for fax. However, this facility is not currently available.
Will my friends pay extra to call me on my VoIP number?
No, your friends will pay the same call rates they would be paying if they called your
normal telephone service. However, if your friends also sign up to iiNet’s VoIP service they
can speak to you for free! Please check the current calls rates on iiNet’s website.
Can I move my current home phone number to iiNet’s VoIP service?
No. You cannot port your fixed line home phone number to iiNet’s VoIP service. Your VoIP
service will come with its own unique phone number.
Can I use phone banking and other similar DTMF services with my ATA?
Yes. iiNet has tested a number of these services. Some of them include phone banking
and utility providers. These systems use a DTMF based touch tone system that the ATA’s
can pass through. If you experience problems using these services with your ATA, please
contact us and we’ll do our best to rectify the issue.
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Frequently Asked Questions
What do I do if my CD does not load?
Your computer might have the Autorun service disabled. This is common. All you have to
do is double click on the CD Drive that you put the CD into. There will be a short pause
then the CD will load automatically. If you continue to experience problems with the CD
please call us on the numbers provided on the back of this booklet.
What is that beeping noise? (Voice Message Notification)
This is to let you know that you have voicemail for collection. Simply dial your local
voicemail number to retrieve the messages. Note: If your unit is beeping and the Number
1 light indicator is not on then your unit might not be correctly configured. Please run the
setup CD again.
How do I troubleshoot the unit?
Essentially there isn’t much to troubleshoot with the device. If there is no VoIP service,
check that you have Broadband activity on your computer and that your Number 1
light indicator is on and solid. If it isn’t solid or off then you have an issue. Power off
the Modem/Router and ATA and then re-boot. If problem persists contact iiNet on the
numbers provided at the end of this document.
How do I access the ATA manually?
The CD that came in the box has an application called Discovery Tool.exe Run this
application and it will identify the IP address that your ATA has been given. Double click
this IP address and the web Interface for the ATA will begin loading.
Is there a difference between a SoftPhone, an ATA and an IP Phone?
A SoftPhone, is a software package that runs on your computer that allows you to use a
VoIP service using your speakers and microphone. An ATA (Analogue Telephone Adaptor)
is a box that connects to the Internet via your Modem/Router and is the device in which
you can plug any standard phone to make the calls. An IP Phone looks like a normal
telephone but instead of plugging to the normal telephone network (PSTN) it gets
connected to your Router.
What type of telephone can I plug in to an ATA?
You can use any standard push button phone, not a rotary type.
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ATA Hardware Setup
For Advanced trouble shooting, technical
support and VoIP setup please call our
dedicated Belkin ATA support hotline on:
1300 552 002
Open Monday - Friday 8am - 8pm EST
VoIP Account Support/Settings
If you have any questions that relate to your
account details and VoIP account settings with
iiNet please call:
13 22 58
Press 1 for Support and then 1 for Broadband.
Open 24 hours, 7 days a week.
Belkin, Inc.
4 Pioneer Avenue, Tuggerah Business Park
Tuggerah NSW 2259, Australia
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Belkin International, Inc.
501 West Walnut Street Los Angeles,CA, 90220, USA
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