Promise Technology SATA300 TX4302 User manual

SATA300 TX4302
USER MANUAL
Version 1.0
SATA300 TX4302 User Manual
Copyright
© 2006 Promise Technology, Inc. All Rights Reserved.
Copyright by Promise Technology, Inc. (Promise Technology). No part of this
manual may be reproduced or transmitted in any form without the expressed,
written permission of Promise Technology.
Trademarks
Promise, and the Promise logo are registered in U.S. Patent and Trademark
Office. All other product names mentioned herein may be trademarks or
registered trademarks of their respective companies.
Important data protection information
You should back up all data before installing any drive controller or storage
peripheral. Promise Technology is not responsible for any loss of data resulting
from the use, disuse or misuse of this or any other Promise Technology product.
Notice
Although Promise Technology has attempted to ensure the accuracy of the
content of this manual, it is possible that this document may contain technical
inaccuracies, typographical, or other errors. Promise Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect,
incidental, consequential or otherwise, that may result from such error, including,
but not limited to loss of data or profits.
Promise Technology provides this publication “as is” without warranty of any
kind, either express or implied, including, but not limited to implied warranties of
merchantability or fitness for a particular purpose.
The published information in the manual is subject to change without notice.
Promise Technology reserves the right to make changes in the product design,
layout, and driver revisions without notification to its users.
This version of the User Manual supersedes all previous versions.
Recommendations
The appearance in this manual of products made by other companies, including,
but not limited to software, servers and disk drives, is for the purpose of
illustration and explanation only. Promise Technology does not recommend,
endorse, prefer or support any product made by another manufacturer.
ii
Contents
Chapter 1: Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
SATA300 TX4302 Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
Key Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Chapter 2: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Unpack the SATA300 TX4302 Card . . . . . . . . . . . . . . . . . . . . . . . . .5
Install the SATA300 TX4302 Card . . . . . . . . . . . . . . . . . . . . . . . . . .6
Install the Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Chapter 3: Install Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
Make a Driver Diskette (Windows) . . . . . . . . . . . . . . . . . . . . . . . . .10
Windows Server 2003 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
New Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Existing Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Chapter 4: Partition and Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Chapter 5: PDCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Install PDCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Launch PDCM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
PDCM Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Controller Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Disk Drive Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Controller Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
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SATA300 TX4302 User Manual
Chapter 6: Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Motherboard Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
System CMOS Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Drive-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Operating System-Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . .27
Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Pre-Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Drive Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Installation Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Contact Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Return Product For Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
iv
Chapter 1: Introduction
•
About This Manual, below
•
Overview (page 2)
•
SATA300 TX4302 Controller (page 2)
•
Specifications (page 2)
•
Key Features and Benefits (page 3)
Thank you for purchasing Promise Technology’s SATA300 TX4302 Controller
card.
About This Manual
This User Manual describes how to setup, use and maintain the SATA300
TX4302 Serial ATA Controller card.
This manual includes a full table of contents, chapter task lists and crossreferences to help you find the specific information you are looking for.
Also included are four levels of notices:
Note
A Note provides helpful information such as hints or alternative
ways of doing a task.
Important
An Important calls attention to an essential step or point required
to complete a task. Important items include things often missed.
Caution
A Caution informs you of possible equipment damage or loss of
data and how to avoid them.
Warning
A Warning notifies you of probable equipment damage or loss of
data, or the possibility of physical injury, and how to avoid them.
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SATA300 TX4302 User Manual
Overview
The PC which you are using either already contains an SATA300 TX4302
Controller card installed by a third-party or you have acquired an SATA300
TX4302 Controller card retail product for your existing PC and plan to install the
card yourself.
•
For PC owners wishing to install their SATA300 TX4302 Controller card, go
to “Chapter 2: Installation” on page 5.
•
For PCs with an SATA300 TX4302 Controller card already installed, and you
are experiencing any difficulties with the disk drives being recognized by the
card, go to “Chapter 6: Support” on page 25.
•
If your operating system has crashed for some reason or you have
downloaded updated drivers from the Promise website (www.promise.com/
support), you may wish to reinstall software drivers for the SATA300 TX4302
Controller card. See “Chapter 3: Install Drivers” on page 9.
SATA300 TX4302 Controller
Promise originally designed the SATA300 TX4302 as a cost-effective, high
performance controller cards that add performance and/or reliability to PC
desktops and/or servers using Serial ATA drives.
SATA300 TX4302 has four independent data channels (ports), two internal and
two external, to support a maximum of four Serial ATA hard disk drives.
The SATA300 TX4302 is only a controller card. It is not capable of creating a
Redundant Array of Independent Disks (RAID). For comparable products with
RAID capability, consider the Promise FastTrak TX Series Serial ATA RAID
Controller cards.
Specifications
•
Low-profile board
•
PCI Slot: 66MHz (recommended) or 33MHz
•
Controller card dimensions (HWD): 2.25 x 4.69 x 0.33 inches
(57 x 119 x 8 mm)
•
Operating temperatures: 32° to 122°F (0°C to 50°C)
•
Operating humidity: 5% to 95% non-condensing
2
Chapter 1: Introduction
Key Features and Benefits
The following information offers an overview of the major features of your new
Promise SATA300 TX4302 Controller.
Advanced Hardware Design
Features
Benefits
Supports 66MHz PCI bus
motherboards (automatically
backward compatible with
33MHz PCI slots)
Allows maximum data transfers of up to 266MB
per second (133 MB/s in 33 MHz slot) over the
bus to dramatically reduce the time to save and
retrieve large files.
Supports NCQ/TCQ
Command queuing increases I/O performance
by intelligent reordering data requests to access
your data more quickly.
Independent data channels
for Serial ATA drives
Drives can multiply their data transfer
performance when striped together and each
drive uses a separate data channel.
Built-in SMBus connector
Supports Promise SuperSwap 4100 and 1100
disk drive enclosures.
PCI Plug-n-Play, PCI Interrupt
sharing and coexists with
motherboard IDE and SCSI
controllers
Easy to install; supports up to 4 Serial ATA
drives on the Controller card while still
supporting 4 devices on motherboard ATA
controller.
Employs the latest Promise
PCI Serial ATA ASIC
technology
Fully supports Serial ATA specifications with
300 MB/sec timing and CRC error-checking at
high speeds.
DOS based flash upgrade of
BIOS and Firmware
Verifies proper file, option to backup existing file.
Download and flash the latest BIOS version
from the Promise website
Configuration Utility for
Windows
Installed automatically, appears as a taskbar
icon, use for controller monitoring, firmware
upgrades, drive information and SMART status.
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SATA300 TX4302 User Manual
Compatibility
Features
Benefits
Complies with PCI v2.3 Local
Bus standard
Provides highest level of hardware compatibility.
Complies with SATA
Specification 2.5
Provides full compatibility with first generation
Serial ATA hard drives.
Compliant with PCI Bus
Master standard. PCI Bus
Master support
Provides 32-bit I/O and, Bus Master, and Serial
ATA performance for optimal system
performance.
Tested compatibility to coexist Improves system performance and minimizes
with motherboards that have system conflicts for new and existing
integrated IDE controllers
installations.
Features LBA support
Supports drives greater than 137 GB capacity.
Supports BIOS Boot
Specification
All arrays attached to the SATA300 TX4302
Controller card appear in the BBS-compliant
motherboards BIOS boot list.
Compatible with Promise
SuperSwap enclosures
Provides enclosure management including fan,
temperature and voltages.
Multiple OSes Supported
Windows Server 2003, XP Home and
Professional
4
Chapter 2: Installation
•
Unpack the SATA300 TX4302 Card, below
•
Install the SATA300 TX4302 Card (page 6)
•
Install the Disk Drives (page 7)
This section is designed to quickly get your SATA300 TX4302 Serial ATA
Controller card up and running.
Unpack the SATA300 TX4302 Card
When you receive the SATA300 TX4302 card, the package should contain the
items listed below:
•
SATA300 TX4302 Serial ATA Controller card
•
Quick Start Guide
•
Two 65cm internal SATA drive cables
•
Two 1m external SATA drive cables
•
Low-profile mounting bracket
•
CD with drivers and SATA300 TX4302 User Manual
If ANY of the contents are missing or appear to be damaged, please contact your
dealer or distributor immediately.
Warning
Before installing the adapter into an existing system, backup any
important or useful data. Failure to follow this accepted PC
practice could result in data loss.
Warning
The SATA300 TX4302 Controller card, like other parts of your
system, is subject to damage by static electricity. Be sure that
you're properly grounded (Promise recommends that you wear an
anti-static strap or touch a grounded object) and that you unplug
your system before installing the SATA300 TX4302.
Note
The SATA300 TX4302 Controller is a PCI Plug-n-Play (PnP)
devices. No changes are necessary in the Motherboard CMOS
Setup for resources or drive types in most applications.
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SATA300 TX4302 User Manual
Install the SATA300 TX4302 Card
The SATA300 TX4302 Controller card fits into any available PCI slot on your PC's
motherboard (below):
•
32-bit PCI slot (must be PCI 2.2 or 2.3 compliant)
•
The 32-bit portion of a 64-bit PCI or PCI-X slot
Attaching screw
System frame
Bracket
SATA300 TX4302
Controller card
Motherboard
PCI slots
1.
Remove the cover of your system.
2.
Remove the inside slot cover of an available 32-bit PCI slot on the
motherboard.
3.
Install the SATA300 TX4302 card into the open PCI slot. Secure the bracket
to the system’s frame.
Optional. For low-profile installations, remove the full-length bracket from the
SATA300 TX4302 card and attach the low-profile bracket.
4.
Fasten the controller card bracket to the system case.
6
Chapter 2: Installation
Install the Disk Drives
The SATA300 TX4302 supports up to two internal Serial ATA drives and up to two
external Serial ATA drives.
Caution
Use of removable disk drive enclosures other than Promise
Technology's SuperSwap is not supported and may result in
performance loss or other undesired results.
1.
Install the disk drives into the drive bays of your system.
2.
Attach the power cables to the disk drives.
3.
Attach one internal Serial ATA data cable to a Serial ATA disk drive installed
in your system. Then attach the other ends of the cables to the connectors
on Ports 3 and 4 of the SATA300 TX4302 plus card (below).
4.
Attach one external Serial ATA data cable (not included) to an external Serial
ATA disk drive enclosure. Then attach the other ends of the cables to the
connectors on Ports 1 and 2 of the SATA300 TX4302 plus card (below).
Individual LED
Connectors
Aggregate LED
Connectors
SMBus Connector
for SuperSwap
Port 1 /
Channel 1
Port 3 /
Channel 3
Port 2 /
Channel 2
5.
Port 4 /
Channel 4
Attach your system case’s 2- or 4-pin LED cable to the LED connector on the
SATA300 TX4302 card.
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SATA300 TX4302 User Manual
Or, attach individual LED cables as indicated in the diagram below.
LED pinouts for
SATA300 TX4302
– +
LED1
LED2
LED3
LED4
6.
+ – – +
All LEDs
Optional. If you have a Promise SuperSwap enclosure in your system,
attach the SMBus cable to the SMBus connectors on the SATA300 TX4302
card and the SuperSwap enclosure.
This action is described in Chapter 2 of the SuperSwap User Manual.
7.
Replace the cover of your system.
8
Chapter 3: Install Drivers
Following are driver installation procedures for the SATA300 TX4302 Controller
card. Download the latest drivers from the Promise Technology website at
www.promise.com/support.
Important
Promise provides 32-bit and 64-bit versions of it drivers. Be sure
you select the appropriate driver for your system.
Procedure
Page Number
Make an Driver Diskette (Windows) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Windows Server 2003
Install Driver During New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Install Driver in an Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Windows XP
Install Driver During New OS Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Install Driver in an Existing System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Confirm Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
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SATA300 TX4302 User Manual
Make a Driver Diskette (Windows)
This procedure requires one write-enabled blank 3.5-inch diskette.
1.
Place your blank diskette in the appropriate drive.
2.
Insert the Promise CD into your CD-ROM drive.
The display screen should open automatically.
If the display screen does not open, click on MyComputer > CD Drive D: and
double-click on the Launch.exe icon.
3.
Click on the Windows Driver button.
The Disk Copy Utility opens.
4.
Click the Create button in the Utility.
A confirmation box appears.
5.
Click the Yes button in the confirmation box.
The utility prepares your driver installation diskette.
When the utility is finished, it displays a message.
6.
In the message, click the OK button.
7.
Click the Exit button to close the Promise CD.
8.
Label the diskette “SATA300 TX4302 Driver Disk”.
10
Chapter 3: Install Drivers
Windows Server 2003
New Installation
The following details the installation of the SATA300 TX4302 Serial ATA
Controller drivers while installing Windows Server 2003.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows Server 2003
installation diskettes.
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2.
When the Windows Server 2003 Setup window is generated, press S to
specify an Additional Device(s).
3.
Insert the driver diskette into drive A: and press Enter.
4.
Choose Windows Promise SATA300 TX4302 (tm) Controller from the list that
appears on screen, and then press the Enter.
5.
Press S to use the driver on the floppy disk and then press Enter to continue
with installation.
6.
The Windows Server 2003 Setup screen will appear again saying “Setup will
load support for the following mass storage devices:” The list will include
“Windows Promise SATA300 TX4302 (tm) Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7.
From the Windows Server 2003 Setup screen, press the Enter. Setup will
now load all device files and then continue the Windows Server 2003
installation.
Existing Installation
After installing the SATA300 TX4302 Serial ATA Controller card and rebooting
your system, Windows Server 2003 setup will show a “Found New Hardware”
dialog box. Under Windows 2003, “Mass Storage Controller” will be displayed.
1.
Insert the driver diskette into the A:\ drive.
2.
Choose Install the software automatically and press the Enter key.
3.
Choose Windows Promise SATA300 TX4302 (tm) Controller from the list that
appears on screen, and then press the Enter key.
4.
If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5.
When the New Hardware Wizard has finished installing the SATA300
TX4302 driver, click Finish.
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SATA300 TX4302 User Manual
Confirm Installation
1.
Right-click on the My Computer icon and select Manage from the popup
menu.
2.
From the left panel, select Device Manager.
3.
Click the “+” in front of SCSI and RAID controllers. “Windows Promise
SATA300 TX4302 (tm) Controller” should appear.
Windows XP
New Installation
The following details the installation of the SATA300 TX4302 Serial ATA
Controller drivers while installing Windows XP.
1.
Start the installation:
•
Floppy Install: Boot the computer with the Windows XP installation
diskettes.
•
CD-ROM Install: Boot from the CD-ROM. Press F6 after the message
“Press F6 if you need to install third party SCSI or RAID driver” appears.
2.
When the Windows XP Setup window is generated, press S to specify an
Additional Device(s).
3.
Insert the driver diskette into drive A: and press Enter.
4.
Choose Windows Promise SATA300 TX4302 (tm) Controller from the list that
appears on screen, and then press the Enter.
5.
Press S to use the driver on the floppy disk and then press Enter to continue
with installation.
6.
The Windows XP Setup screen will appear again saying “Setup will load
support for the following mass storage devices:” The list will include
“Windows Promise SATA300 TX4302 (tm) Controller”.
NOTE: If there are any additional devices to be installed, specify them now.
When all devices are specified, continue to the next step.
7.
From the Windows XP Setup screen, press the Enter. Setup will now load all
device files and then continue the Windows XP installation.
12
Chapter 3: Install Drivers
Existing Installation
After installing the SATA300 TX4302 Serial ATA Controller card and rebooting
your system, Windows XP setup will show a “Found New Hardware” dialog box.
1.
Insert the driver diskette into the A:\ drive.
2.
Choose Install the software automatically and press the Enter key.
3.
Choose Windows Promise SATA300 TX4302 (tm) Controller from the list
that appears on screen, and then press the Enter key.
4.
If using a driver that has not been digitally signed by Microsoft, you will be
asked if you want to continue the installation. Click Continue anyway.
5.
When the New Hardware Wizard has finished installing the SATA300
TX4302 driver, click Finish.
Confirm Installation
1.
Right-click on the My Computer icon and select Manage from the popup
menu.
2.
From the left panel, select Device Manager.
3.
Click the “+” in front of SCSI and RAID controllers. “Windows Promise
SATA300 TX4302 (tm) Controller” should appear.
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SATA300 TX4302 User Manual
14
Chapter 4: Partition and Format
In order for your operating system to recognize and work with the disk drives
attached to your SATA300 TX4302 Controller card, the drives must be partitioned
and formatted.
•
If your drives were previously partitioned and formatted they are ready to use
and you can skip this chapter
•
If your drives have not been partitioned and formatted, you must do that job
before you can use them
The actions of partitioning and formatting create a file structure on the disk drives
with which your operating system can work. In the example below, we show how
this is done in Windows. A similar procedure is required for Linux PCs. However,
partitioning and formatting in Linux is non-automated, therefore please refer to
your system documentation for the exact procedure.
Note
If you plan to boot your computer from this array, go to Windows
and Device Driver Installation under the Installation section for
instructions. The instructions here are for data arrays only.
1.
From the desktop, right-click on the My Computer icon and select Manage
from the popup menu. The Computer Management window opens.
2.
From the left menu, click on Disk Management. The Disk Management
window opens with your new array identified as Disk 1. The Initialize Wizard
appears automatically.
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eSATA300 TX2 User Manual
3.
Click the Next button to start the Wizard.
4.
In the following windows, select Disk 1 to Initialize. Do not select any disks to
Convert. Click the Finish button to Initialize the array.
5.
Right-click on the Unallocated portion of Disk 1 and select New Partition...
from the popup menu. The New Partition Wizard appears.
16
Chapter 4: Partition and Format
6.
Click the Next button to start the wizard.
7.
In the following windows, do the following actions. Click Next to move to the
next window.
8.
•
Select Primary Partition
•
Specify the maximum available partition size in MB
•
Assign the available drive letter of your choice
•
Choose Format this partition with the following settings
•
File system: NTFS
•
Allocation unit size: Default
•
Volume label: Enter your choice of name
•
Do not check “Perform a quick format” or “Enable file and folder
compression”
Review your selections and click Finish. The New Partition Wizard will
disappear while partitioning and formatting begin.
This process will take some time. The Disk Management window displays
the progress.
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eSATA300 TX2 User Manual
When formatting is complete, your array will appear as a hard drive in the
Disk Management window (above) and the My Computer window (below).
18
Chapter 5: PDCM
•
Install PDCM, below
•
Launch PDCM (page 20)
•
PDCM Functions (page 21)
Promise Disk Controller Management (PDCM) is a Windows utility application
that monitors Promise non-RAID controllers, such as the SATA300 TX4302, and
the disk drives attached to them.
PDCM provides performance and diagnostic information, as well as TCQ/NCQ
settings on the disk drives.
Install PDCM
Follow these steps to install PDCM on your Windows-based PC or Server.
1.
Boot up the PC/server and launch Windows.
If the computer is already running, exit all programs.
2.
Insert the software CD into your CD-ROM drive.
3.
Double-click on the Install CD’s icon to open it.
4.
Double-click on the Installer icon to launch it (right).
The first WebPAM installation dialog box appears.
5.
Follow the prompts in the installation dialog box.
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SATA300 TX4302 User Manual
Launch PDCM
To launch PDCM, double click on the PDCM icon on your Windows
desktop (right).
The PDCM screen opens (below).
From this point, you can access PDCM functions, including:
•
Controller Information (page 21)
•
Disk Drive Information (page 22)
•
Controller Settings (page 23)
•
Menus (page 23)
20
Chapter 5: PDCM
PDCM Functions
Controller Information
To view information about the Controller card, click on the controller in the left
pane. The information displays in the right pane.
Controller information includes:
•
Model Name
•
Chip Name (processor model number)
•
BIOS Version
•
Driver Version
This information may be useful for diagnostic purposes.
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SATA300 TX4302 User Manual
Disk Drive Information
The + icon to the left of a Port number indicates that a disk drive is installed on
that Port (below). On SATA300 TX4302, Ports 1 and 2 are external, Ports 3 and
4 are internal.
To view information about a disk drive:
1.
Click on a + icon in the left panel.
2.
Click on the disk drive
icon below the Port number.
The information displays in the right panel. Disk drive information includes:
•
Model Name
•
Serial Number
•
Firmware Version
•
Geometry – Cylinder / Head / Sector. Blocks addressed by location
•
Capacity – Number of Logical Block Addresses and capacity in GB
•
Transfer Mode – In terms of Ultra DMA equivalent
•
SMART Status – Self-Monitoring, Analysis and Reporting System.
Functional means there are no problems reported
This information may be useful for diagnostic purposes.
22
Chapter 5: PDCM
Controller Settings
The SATA300 TX4302 Controller has a Queued Command Support feature. In
order to use this feature, your disk drives must support Tagged Command
Queuing (TCQ) or Native Command Queuing (TCQ).
By default, the Queued Command Support feature is disabled. To enable
Queued Command Support, do the following:
1.
Click on the Option menu, choose Queued Command Support and Enable
TCQ/NCQ.
2.
Click OK in the popup message.
3.
Reboot the PC with the SATA300 TX4302 controller.
To disable Queued Command Support, do the following:
1.
Click on the Option menu, choose Queued Command Support and Disable
TCQ/NCQ.
2.
Click OK in the popup message.
3.
Reboot the PC with the SATA300 TX4302 controller.
Menus
There are four menus on PDCM:
•
File – Click on File and choose Exit to close PDCM
•
View – Click on View and choose one of the following
•
Tree Expanded to expand the tree
•
Tree Collapsed to collapse the tree
•
Refresh HBA List to refresh the list of HBAs (Controller cards)
•
Option – Click on Option and choose Queued Command Support to enable
or disable TCQ/NCQ support on the Controller card
•
Help – Click on Help and choose About to obtain information about this
version of PDCM
23
SATA300 TX4302 User Manual
24
Chapter 6: Support
•
Motherboard Issues, below
•
System CMOS Issues (page 26)
•
Drive-Related Issues (page 26)
•
Operating System-Related Issues (page 27)
•
Frequently Asked Questions (page 27)
•
Contact Technical Support (page 30)
•
Limited Warranty (page 33)
•
Return Product For Repair (page 35)
This section is used to assist with troubleshooting conflicts and SATA300
TX4302 Controller card installation problems. Also refer to the README.TXT file
on the CD for more recent information as well as “Technical Support Services” on
page 30.
The section is divided into the following categories: Motherboard Issues, System
CMOS Issues, Drive Errors and Operating System Errors.
Motherboard Issues
Freeing additional IRQ resources
Since the Promise card supports PCI Interrupt sharing, it is possible to use
IRQs already assigned to another PCI card. Interrupt Sharing is not
supported with onboard IDE controllers. If the onboard IDE controller(s) are
not used, you may disable the controllers to free IRQ 14 and/or 15.
Configuring PCI IRQ resources
Setting the IRQ for a particular PCI slot will be different depending on the
motherboard BIOS. This setting is usually made in the PCI Configuration
and/or Plug and Play (PnP) section of the motherboard BIOS setup. There
are two common methods that the motherboard BIOS uses to handle the
assignment of IRQs to PCI slots:
•
Specifically assigning an IRQ to a particular slot – You can tell the
motherboard to use IRQ 10 for PCI slot 1, IRQ 11 for PCI slot 2, etc.
•
Listing which IRQs are available to be assigned to the PCI slots – This
BIOS has an option where you specify 1st Available IRQ, 2nd Available
IRQ, etc. The BIOS then scans the PCI slots for PCI cards and assigns
these IRQs in the order that it finds the PCI cards.
Consult your motherboard manual for information that is specific to your
motherboard.
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SATA300 TX4302 User Manual
Intermittent data problems
Overclocking the PCI bus may cause the system to hang or data corruption.
If you experience either of these problems and you are overclocking the PCI
bus, set the PCI bus back to its normal setting to see if this is causing the
errors.
System CMOS Issues
Set Motherboard CMOS Boot sequence to boot to SATA300 TX4302 Serial
ATA Controller
On some Motherboard BIOS, it is necessary to set the Boot sequence to
SCSI, A:, C: since the Promise card is identified as a SCSI card.
Motherboard CMOS displays C: or D: drive failure during startup
See the Drive-Related Errors section.
Using an Onboard IDE Card with SATA300 TX4302 Serial ATA Controller
If an onboard IDE controller is installed with hard disks, enable support in the
Motherboard Standard CMOS Setup for the drives. Note that the onboard
IDE hard drives will then be the bootable hard disk unless the system BIOS
has a boot sequence setting with the option to specify booting to a different
device.
Drive-Related Issues
Drives cannot be formed into an array
The SATA300 TX4302 Controllers support Serial ATA disk drives but they
do not support RAID. Therefore you cannot build a RAID array with this
product.
System CMOS displays C: or D: drive failure during Startup
Do not reference C: or D: in the Motherboard Standard CMOS for drives
attached to the SATA300 TX4302 TX Controller. Only enter drive information
in the Motherboard CMOS for drives attached to the onboard IDE controller.
26
Chapter 6: Support
Operating System-Related Issues
Promise Windows driver does not appear in Device Manager
Windows may already be listing the controller under Other Devices instead
of the Hard disk controllers section. In Device Manager under Other Devices
to see if it lists a PCI Card or RAID Controller. If so, highlight this listing and
click on the Properties button then click on the Driver tab. Depending on your
version of Windows, choose either Change Driver or Update Driver. Follow
the on-screen prompts to complete installation of the driver. If Windows asks
if you want to test if the device can be removed safely, click on CANCEL.
Reboot the system to complete installation of the driver.
“Inaccessible Boot Device” Message Appears During Floppyless Install of
Windows XP or Server 2003
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows XP or Server 2003.
“No Hard Drives Found” Message Appears During CD-ROM Install of
Windows XP or Server 2003
The F6 key was not pressed at the appropriate time. Reboot the system, and
press the F6 key when the message “Press F6 if you need to install third
party SCSI or RAID driver” appears in Windows XP or Server 2003.
Frequently Asked Questions
This section lists frequently asked questions involving pre-installation, drive
issues, installation, and post-installation.
Pre-Installation
(Speed, Device Types, Capacity, Cabling)
What kind of hard drives can I use with the SATA300 TX4302 Controller
card?
You can use any Serial ATA disk drive(s) on the SATA300 TX4302
Controller.
Will ACPI work with disk drives on the SATA300 TX4302 Controller card?
Yes. The SATA300 TX4302 supports ACPI.
Can I use ATAPI devices on the SATA300 TX4302 Controller card?
Yes. The SATA300 TX4302 supports Serial ATAPI devices.
Will the SATA300 TX4302 Controller card work with 66MHz PCI bus speed?
27
SATA300 TX4302 User Manual
Yes. The SATA300 TX4302 Controller card is designed to accommodate the
newer PCI bus speed and is backward compatible with 33MHz speeds.
How can I change the resources that the SATA300 TX4302 uses?
The SATA300 TX4302 Serial ATA Controller cards are fully PnP. This
means all the resources that it uses are given to it by the PnP BIOS on the
motherboard. The SATA300 TX4302 supports IRQ sharing, but this will not
work unless ALL the concerned devices support the feature. If your
motherboard allows you to control the assignment of these resources, you
may be able to remedy the problem by:
•
Changing the IRQ assignments to the PCI slots in the motherboard
BIOS during boot up.
•
Reset the configuration data in your CMOS. This is usually an option in
the PnP section of your CMOS.
•
Otherwise, switch the SATA300 TX4302 card to a different PCI slot.
Drive Issues
Do the disk drives on the SATA300 TX4302 Controller have to be the same
size?
No. The disk drives connected to the SATA300 TX4302 Controller do not
have to be the same size, make or model.
I already have an older Promise controller. Can I move the disk drives to my
new SATA300 TX4302 controller?
Yes, provided your drives are Serial ATA disk drives.
If I have a problem with one of the drives on the SATA300 TX4302
Controller, how can I low-level format it to correct the problem?
Do NOT do this! Low-level formatting the physical drives is not only
unnecessary but it generally does not correct problems commonly
experienced during use, such as bad sectors or ECC/CRC.
Try running the disk drive manufacturer’s diagnostic utility. The action
typically requires you to connect the drive directly to the motherboard
controller. If the utility cannot correct the problem, replace the disk drive.
Do I have to install disk management software on my array in order to
access the full storage capacity of drives?
No! Disk management software will only complicate things. The logical drive
should be fully addressable by your OS as it is. Remember that some
operating systems have varying limits on the sizes of partitions and logical
28
Chapter 6: Support
drives that can be defined. Consult your OS documentation about
partitioning larger drives.
What system BIOS setup settings do I use for the drives on the SATA300
TX4302 Serial ATA Controller card?
None. The drives on the SATA300 TX4302 Controller are supported by the
Promise BIOS and/or OS drivers, not by your system BIOS.
Installation Issues
(Capacity, Booting)
How can I change the system boot sequence in order to boot from drives
on the SATA300 TX4302 Controller?
The boot sequence is controlled by the system BIOS. As far as the system
BIOS is concerned, the SATA300 TX4302 Controller and its defined arrays
are categorized as a SCSI device. This allows you to set the boot sequence
in your BIOS setup utility to boot from SCSI first, rather than IDE.
If there are multiple SCSI add-in controllers in the system, then the boot
sequence among is determined by their PCI slot priority. PCI slot #1 will be
first, slot #2 second, etc. If you want to boot from the array, put the SATA300
TX4302 Controller in the PCI slot where it will be accessed before the other
SCSI controllers.
How can I change the boot sequence between a PCI SCSI card and the
SATA300 TX4302 Controller?
Since all PCI devices are PnP, it is difficult to determine which device is
addressed first. Some newer motherboard BIOSes have advanced options
that identify devices and allow you to select which device will be assigned
resources first. Otherwise you may have to physically switch the device
cards on the PCI slots so that the boot device is in the highest priority slot
number, as described in the previous answer.
29
SATA300 TX4302 User Manual
Contact Technical Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
•
Product model and serial number
•
BIOS and driver version numbers
•
A description of the problem / situation
•
System configuration information, including: motherboard and CPU type,
hard drive model(s), SATA/ATA/ATAPI drives & devices, and other
controllers.
Technical Support Services
Promise Online™ Web Site
http://www.promise.com/support
(technical documents, drivers, utilities, etc.)
United States
E-mail Support
support@promise.com
Fax Technical Support
(408) 228-1097 Attn: Technical Support
Phone Technical Support
(408) 228-1400 option 4
If you wish to write us for
support:
Promise Technology, Inc.
Attn: Technical Support
580 Cottonwood Drive
Milpitas, CA 95035, USA
30
Chapter 6: Support
Europe, Africa, Middle East
E-mail Support
support@promise-emea.com
Fax Technical Support
+31 (0) 40 256 9463 Attn: Technical Support
Phone Technical Support
+31 (0) 40 235 2600
If you wish to write us for
support:
Promise Technology Europe B.V.
Attn: Technical Support
Science Park Eindhoven 5542
5692 EL Son, The Netherlands
Germany
E-mail Support
support-de@promise-emea.com
Fax Technical Support
+49 (0) 2 31 56 76 48 - 29
Attn: Technical Support
Phone Technical Support
+49 (0) 2 31 56 76 48 - 10
If you wish to write us for
support:
Promise Technology Germany
Attn: Technical Support
Europaplatz 9
44269 Dortmund, Germany
Italy
E-mail Support
support-it@promise-emea.com
Fax Technical Support
0039 06 367 12400 Attn: Technical Support
Phone Technical Support
0039 06 367 12626
If you wish to write us for
support:
Promise Technology Italy
Attn: Technical Support
Piazza del Popolo 18
00187 Roma, Italy
31
SATA300 TX4302 User Manual
Taiwan
E-mail Support
support@promise.com.tw
Fax Technical Support
+886 3 578 2390 Attn: Technical Support
Phone Technical Support
+886 3 578 2395 (ext. 8811)
If you wish to write us for
support:
Promise Technology, Inc.
Attn: Technical Support
2F, No. 30, Industry E. Rd. IX
Science-based Industrial Park
Hsinchu, Taiwan, R.O.C.
China
E-mail Support
support-china@promise.com
Fax Technical Support
+86-10-8857-8015 Attn: Technical Support
Phone Technical Support
+86-10-8857-8085/8095
If you wish to write us for
support:
Promise Technology China
Attn: Technical Support
Room 1205, Tower 3
Webok Time Center, No.17
South Zhong Guan Cun Street
Hai Dian District, Beijing 100081, China
32
Chapter 6: Support
Limited Warranty
Promise Technology, Inc. (“Promise”) warrants that for three (3) years from the
time of the delivery of the product to the original end user:
a)
the product will conform to Promise’s specifications;
b)
the product will be free from defects in material and workmanship under
normal use and service.
This warranty:
a)
applies only to products which are new and in cartons on the date of
purchase;
b)
is not transferable;
c)
is valid only when accompanied by a copy of the original purchase
invoice.
d)
Is not valid on spare parts, fans, and power supplies
This warranty shall not apply to defects resulting from:
a)
improper or inadequate maintenance, or unauthorized modification(s),
performed by the end user;
b)
operation outside the environmental specifications for the product;
c)
accident, misuse, negligence, misapplication, abuse, natural or
personal disaster, or maintenance by anyone other than a Promise or a
Promise-authorized service center.
Disclaimer of other warranties
This warranty covers only parts and labor, and excludes coverage on software
items as expressly set above.
Except as expressly set forth above, Promise DISCLAIMS any warranties,
expressed or implied, by statute or otherwise, regarding the product, including,
without limitation, any warranties for fitness for any purpose, quality,
merchantability, non-infringement, or otherwise. Promise makes no warranty or
representation concerning the suitability of any product for use with any other
item. You assume full responsibility for selecting products and for ensuring that
the products selected are compatible and appropriate for use with other goods
with which they will be used.
Promise DOES NOT WARRANT that any product is free from errors or that it will
interface without problems with your computer system. It is your responsibility to
back up or otherwise save important data before installing any product and
continue to back up your important data regularly.
33
SATA300 TX4302 User Manual
No other document, statement or representation may be relied on to vary the
terms of this limited warranty.
Promise’s sole responsibility with respect to any product is to do one of the
following:
a)
replace the product with a conforming unit of the same or superior
product;
b)
repair the product.
Promise shall not be liable for the cost of procuring substitute goods, services,
lost profits, unrealized savings, equipment damage, costs of recovering,
reprogramming, or reproducing of programs or data stored in or used with the
products, or for any other general, special, consequential, indirect, incidental, or
punitive damages, whether in contract, tort, or otherwise, notwithstanding the
failure of the essential purpose of the foregoing remedy and regardless of
whether Promise has been advised of the possibility of such damages. Promise
is not an insurer. If you desire insurance against such damage, you must obtain
insurance from another party.
Some states do not allow the exclusion or limitation of incidental or consequential
damages for consumer products, so the above limitation may not apply to you.
This warranty gives specific legal rights, and you may also have other rights that
vary from state to state. This limited warranty is governed by the State of
California.
Your Responsibilities
You are responsible for determining whether the product is appropriate for your
use and will interface with your equipment without malfunction or damage. You
are also responsible for backing up your data before installing any product and
for regularly backing up your data after installing the product. Promise is not
liable for any damage to equipment or data loss resulting from the use of any
product.
34
Chapter 6: Support
Return Product For Repair
If you suspect a product is not working properly, or if you have any questions
about your product, contact our Technical Support Staff through one of our
Technical Services, making sure to provide the following information:
•
Product model and serial number (required)
•
Return shipping address
•
Daytime phone number
•
Description of the problem
•
Copy of the original purchase invoice
The technician will assist you in determining whether the product requires repair.
If the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number.
Important
Obtain an RMA number from Technical Support before you return
the product and write the RMA number on the label. The RMA
number is essential for tracking your product and providing the
proper service.
Return ONLY the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
USA and Canada:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
47654 Kato Road
Fremont, CA 94538
Other Countries:
Return the product to your dealer
or retailer.
Contact them for instructions
before shipping the product.
You must follow the packaging guidelines for returning products:
•
Use the original shipping carton and packaging
•
Include a summary of the product’s problem(s)
•
Write an attention line on the box with the RMA number
•
Include a copy of proof of purchase
35
SATA300 TX4302 User Manual
You are responsible for the cost of insurance and shipment of the product to
Promise. Note that damage incurred due to improper transport or packaging is
not covered under the Limited Warranty.
When repairing returned product(s), Promise may replace defective parts with
new or reconditioned parts, or replace the entire unit with a new or reconditioned
unit. In the event of a replacement, the replacement unit will be under warranty
for the remainder of the original warranty term from purchase date, or 30 days,
whichever is longer.
Promise will pay for standard return shipping charges only. You will be required
to pay for any additional shipping options (such as express shipping).
36