Monarch Water SOF3000 HE Installer And User Manual

SOF3000 HE
INSTALLER AND USER
GUIDE
Effective 1st September 2020
‘NEVER KNOWINGLY BETTERED’
MONARCHWATER.CO.UK
01986 784759
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MONARCH FREEFLOW SERIES WATER SOFTENER
PROGRAMMING & INSTALLATION INSTRUCTIONS
Thank you for choosing our water softener. Please read the following carefully, which if followed
correctly, should ensure the installation is trouble free.
A. PLANNING THE INSTALLATION
- Always observe the water byelaws.
- Ensure there is only one rising main.
- Make sure you have allowed space for access to the unit for salt filling and for any possible
maintenance in the future.
- Check the water pressure and locate the rising main, a drain facility and a power supply. Be aware
of condensation occurring in warm environments.
B. SITING THE SOFTENER - Fig 1
- Where possible, this should be close to the rising main.
- Tee off for mains water supply to outside tap if applicable.
- Rapid-Fit bypass has a 3/8” speedfit connection for flexi tube connection to a dedicated drinking
water faucet. Monarch faucet and 5mtr length of 3/8” tubing code is MW38CFK.
- The distance between the softener and the drain should be as short as possible, to ensure that
both the drain and the overflow are not subject to freezing, or over 120F/49°C.
- If siting the softener within a kitchen cupboard, loft etc. ensure that the base/floor is adequately
supported.
- If the softener is being installed in your loft, 1st, 2nd floor etc, it is strongly recommended to house
the softener within a 25-gallon plastic tank and insulate well. Monarch take no responsibility of any
water damage etc if this recommendation is not applied.
- The overflow on the plastic tank should be below the overflow of the softener and a minimum of
3/4” in size. Failure to install the softener in a suitable tank will void the Guarantee.
C. CHECK VALVE
Domestic Ion exchange water softeners are in fluid category 2. The Rapid-Fit bypass incorporates
a high flow check valve in accordance with this requirement. All other applications require a double
check valve.
D. DRINKING WATER FACILITY - See Installation Requirements Diagram
In compliance with U.K. Water Regulations a tap for drinking water purposes should be left on the
hard water supply. See Rapid-Fit bypass 3/8” speedfit connection.
E. MATERIAL CHECK LIST
- The softener includes a 15mm and 22mm install kit for 15mm and 22mm applications.
- For pressurised systems (22mm pipe work) simply remove the reducers within the inlet/outlet
connection on the Rapid-Fit bypass. For 28mm supplies a full upgrade for the softener is available details on request-ref M28UGHE.
F. WATER PRESSURE TEST
- It is IMPORTANT that a pressure check is carried out.
- Low and high pressure can result in either damage to, or failure of the unit.
- If daytime static water pressure* exceeds 3.5 bar (50psi) a 5 bar (70psi) pressure limiter should be
fitted. *50psi daytime pressure can reach nearly 100psi at night!
- Minimum dynamic pressure must exceed 1.4 bar.
- If in any doubt please call us on 01986 784 759
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G. INSTALL RAPID-FIT BYPASS
Form an installation as per Fig 1 below
Power
Fig 1.
CHECKLIST
Water pressure 1.5 - 5 bar (20 - 70psi)
Access to drain
Access to incoming water supply
Installation preferably on an outside wall
for the overflow
Access to 3 pin socket
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Easy access to fill unit with salt
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H. INLET & OUTLET CONNECTIONS
- Remove grey retaining clips and also BSP connection points. Connect
hoses to male BSP connection points, tighten to seal, then reinsert BSP
connection points back into valve body. Fit grey clips. The connection
points are designed to rotate once inserted in valve body. This removes
any stress/pressure placed upon the angle/direction of hoses when
connecting same to Rapid-Fit bypass.
- We recommend you fit the elbow end of the hose to the inlet/outlet
connection points on the softener.
- Using the stem elbow, insert into bulkhead on the salt tank as Pic A,
having greased stem slightly prior to inserting.
Cut to length allowing extra for when salt tank or softener needs to be
Pic A.
moved for service etc.
Chamfer the end of the tubing (maximum 1mm) and insert into the
push-fit connector on the short piece of white 3/8” tubing as Pic B.
Stem elbow fitted into
bulkhead on salt tank
IMPORTANT: Lubricate both stem on elbow and tubing end for
speedfit connection on valve prior to inserting. Insert approx 1.5cm for
correct seal.
Under no circumstances use washing machines hoses or plumb the
softener in solid copper pipe.
Pic B.
Push fit
connection
I. DRAIN CONNECTION AND OVERFLOW
- 2.5mtrs of white low pressure drain hose is supplied with the
unit. This is to be used for both the drain and overflow. The drain
connection is the black barbed elbow on top of the valve (Pic C). Fix
drain hose to black barbed elbow with jubilee clip (supplied).
- Run the drain hose to either an upstand or an outside drain. A
minimum air gap of 20mm should exist at the end of the drain line
(Fig 2.)
- If you need to extend the drain hose, this can be done by
connecting to a 15mm copper tube for a maximum run of 4 metres,
with a minimum daytime pressure of 40 psi. Over 4 metres please
use 22mm copper tube.
- Ensure that the drain hose is adequately fixed to the copper pipe.
- The drain hose must not dip or be kinked in any way, as this will
lead to an overflow of the machine.
- UPHILL? The white flexible drain hose can run uphill internally, for a
maximum of 3 feet, with a minimum water pressure of 40 psi.
- Softened water will have no adverse effect on a septic tank.
- Under no circumstances should the softener drain and overflow
Pic C.
SALT TANK
J. OVERFLOW CONNECTION - Important
- The hose for the overflow should be cut from the white low
pressure hose supplied with the unit.
- The overflow connection is the 1/2” hose spigot on the salt tank.
- The overflow must be run downhill to drain.
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Drain elbow
Fig 2.
Overflow
hose to
relevent
drain with
20mm air
gap
K. TEST INSTALLATION FOR LEAKS
- Place Rapid-Fit bypass in Bypass position by pushing plunger as per directional arrow - see Fig 3.
- Open mains stopcock slowly to flush the new pipe work. This can be done using a ‘soft’ mains
tap, i.e. utility room cold tap or wash hand basin in a bathroom.
- Check all connections for leaks.
Fig 3.
L. ELECTRICAL CONNECTION
With the power off, connect the transformer- supplied - to a continuous electrical supply. Push the
flying lead from the transformer into the adaptor on the lead coming from the controller.
M. OBTAIN YOUR WATER HARDNESS
- These instructions apply to the enclosed test kit only.
- Run hard water for approx. 1 minute and rinse the test tube well.
- Fill the test tube up to the 10ml level. Add 2 drops of the dark solution and mix gently. If the water
sample contains hardness it will turn red.
- Add the dark solution in batches of 5 drops, holding the dropper bottle
at 45 degrees.
- Mix gently after each 5 drops.
- Count the drops needed until the colour of the sample in the test tube changes from a dark red to
a dark blue/green.
- You need this figure for when SET WATER HARDNESS as per P below.
N. SETTING THE ELECTRONIC CONTROLLER
- Turn on power and the softener display will say WELCOME.
- The Display is a 2 line display (Pic. D) showing both the Model No and also Time and Hardness. The
Time and Hardness will alternate every 10 seconds.
- To finalise commissioning of the softener, you
need to set both time (24hr clock in hours
and minutes) and the water hardness as
determined by the amount of drops in your
water hardness test.
Pic. D
0. SET TIME OF DAY
- Wait until display says Time of Day. If Time of Day is correct, skip to P. SET HARDNESS.
- Press Up button to show flashing Hours. Please note it is a 24hr clock.
- Press Up or Down button to set Hours.
- Press
to confirm Hours.
- After confirming Hours with (), display will show minutes flashing.
- Use Up and Down button to set Minutes.
- Press
to confirm Minutes.
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P. SET WATER HARDNESS
- Wait until display changes to Hardness.
- Press Up Button to show Set Hardness with no flashing.
- Use Up Button to set number as determined by your water hardness test.
- Press
to confirm setting.
Up to 30 drops
advance electronic display to 30 (rec min setting)
31-35 drops
advance electronic display to 35
36-40 drops
advance electronic display to 40
41-45 drops
advance electronic display to 45
46-50 drops
advance electronic display to 50
- You have finished the programming.
- The display will now automatically revert back to the alternating display.
- If at any time you need to reset any figure, wait until the display changes to the relevant setting
and then re-programme as required.
Q. FLUSH SOFTENER - IMPORTANT
- Place Rapid-Fit bypass in Service position by pushing plunger as per directional arrow - see Fig
A and B on next page.
- Check for leaks.
- Leave a soft mains tap e.g. bathroom wash hand basin, to run for a minimum of 5 minutes to
purge any air and ‘resin dust’ from the softener (resin dust may appear orange in colour).
- Fill the softener with Tablet salt only (we recommend Monarch Ultimate tablet salt, Pic E), to
2-3” below the height of the overflow. The water softener is a ‘wet salt softener’ therefore will
set its own level of water in the cabinet during the automatic regeneration.
- Add 2 litres of water to the salt tank on initial installation only.
If at any time you see excess water in the salt tank, please call our service department on
01986 784759.
Pic. E
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R. EXTRA REGENERATIONS
- To start an automatic regeneration, press the left hand button
and release, the display will count down from 15 to zero. If at any time
you wish to cancel the count down, simply press
again.
- An automatic regeneration will start shortly.
S. BLENDING CONTROL- Blue/Green Stains
All our water softeners are factory set to produce water that is 100%
soft. If you require slightly blended water - recommended on Combi/
Condensing Boilers and in areas of hard water that have a green/
blue build up in the scale - open blender bypass (Pic F) by turning
clockwise on left hand side of softener control valve slightly - until
it takes 6/7 drops of the dark liquid to get a red to green colour
change, as per the original water hardness test.
NOTE: This blended water setting can only be done when the
softener is in Service.
Pic. F
Blending
control
valve
FURTHER INFORMATION
- Do not worry if your softener regenerates during the day. This is the Self Protect Programme
initiating an additional mini regeneration, as the softener does not have enough soft water to last
you until the next programmed regeneration of 2am.
- A regeneration can last between 51 and 92 minutes depending on the model. During this time the
softener goes into hard water bypass, ensuring a continuous supply of water.
- A Normal regeneration is programmed to 2am, a time when little, if any, water is being used.
- To change the regeneration time, simply offset the Time Setting i.e. to have the unit regenerate 2
hours later, set clock 2 hours slow - see P.
- To ensure the softeners continuous operation, please do not let the salt drop below half way down
in the cabinet.
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GOING ON HOLIDAY?
- Fig 5 shows the Rapid-Fit bypass in the Service position. This is the normal operating position.
- We highly recommend you bypass your softener and turn off the electrics when going away on
holiday.
- Simply press the central plunger from Service to Bypass as (See Fig 4) shown by the arrows on the
unit and confirmed by the pics adjacent.
- Reverse the above and place bypass back in Service upon your return.
- Reset time (if necessary) by reverting to Set Time of Day.
- Activate a manual regeneration by pressing left hand button
on controller. Display will
countdown from 15 to zero. Please be aware that during the regeneration, the softener goes
onto automatic hard water bypass, so it is recommended to use washing machine etc after the
regeneration is finished when full soft water will resume.
Fig 4.
Fig 5.
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Hints and Tips about your new water softener ...
1. Make sure the electricity supply is not turned off, unless on holiday mode.
2. Please ensure that any appliances (washing machine etc.) used during ‘Economy 7’ time, do not begin their
cycle between 11pm and 5am.
3. To ensure the highest efficiency is obtained, it is recommended that you top up the unit with Ultimate
Tablet Salt on a weekly basis, to within 2-3” of the lid fill point.
Filling your softener on a weekly basis is a lot easier to remember than monthly! Never let the salt go below
half way down the cabinet, as this will affect the performance of the softener. IMPORTANT: The quality of your
salt will help determine the operating effiiciency and reliability of your softener. Monarch strongly recommend
its own Ultimate Tablet Salt. However, if your local outlet does not have this in stock, please ensure the salt
used is of British origin.
4. Power Cuts. Simply reset the time as per your instructions -see section P ref
SETTING THE TIME.
5. Bath and shower surfaces will become smoother-be careful, in particular the young
and infirm -why not buy a bath mat?
6. Cut washing powder down by at least a 1/3rd or you will go into a kitchen/utility room full of suds!
7. Soft water will become available throughout your system in varying time spans.
Conventional systems (tanks in your roof) will take anything from 4-10 days, whilst mains fed Pressurised
Systems will give soft water within 2-3 days.
8. Dishwashers - On most installations the dishwasher is to be connected to the soft water. We recommend
that you continue to add a small amount of salt to the appliance as before, as this helps the salt holder in the
appliance stay clean. We do not however recommend that crystal glass, solid silver or silver plated items are
washed in your dishwasher as etching may occur.
Less dishwasher liquid may be required and in certain cases this will aiso apply to rinse aid. On dishwashers
connected to hard water, you should continue to put salt into the dishwasher’s own softener. If in any doubt
if your machine should have either hard or soft water, please contact your dishwasher manufacturer, but
remember they want to sell you spare parts to replace those that get scaled up!
9. Steam Irons-We do not recommend the use of soft water in your steam iron as most are designed for hard
water and to be periodically de-scaled. Alternatively please use de-ionised water.
10. Outside Tap- It is recommended to leave your outside tap on mains hard water.
Additionally, in the wintertime we recommend that this tap is isolated via an internal valve to prevent freezing.
11. Existing scale -Soft water will immediately begin to de-scale your pipes and appliances. Your hot water
cylinder will take longer to de-scale than your pipe work; therefore you may notice different levels of soft
water for some time whilst the system is de-scaling. This is particularly noticeable in your bath and shower.
12. Every boiler has two sides to its operation.
The radiators are classified as the ‘primary system’ and the hot water through the taps etc is called the
‘secondary system’.
All the benefits of soft water are enjoyed in the secondary side of the system, i.e. cold and hot water in your
shower, bath, toilets, appliances, your hot water cylinder etc. The majority of boilers primary side are designed
to be used with hard water. Therefore in compliance with the HHIC and boiler manufacturer guidelines, place
softener on bypass and fill primary system
(radiators) with hard water and the appropriate inhibitor. The inhibitor is designed to keep the radiators
operating at maximum efficiency.
Once the radiators are filled with hard water, place your softener back into service. This will return the
remainder of the system (secondary) to soft water throughout.
13. Accumulators - please ensure that the softener is installed on the outlet of an accumulator.
Monarch recommends Ultimate Tablet salt in all their water softeners
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MONARCH WATER DOMESTIC WATER SOFTENER GUARANTEE
Effective 1st January 2020
This water softener is fully covered by 7 year parts and 2 years ‘at home’ labour guarantee
for installation within the hard water regions of England & Wales, as detailed on Monarch’s
National Service Coverage Area, from date of original purchase. Installations outside this area are
automatically covered by a 7 year parts only ‘exchange’ warranty.
PLEASE NOTE: This guarantee has the following conditions, and is not covered by the
following.
1. Damage caused by high water pressure, we strongly recommend a 5bar water pressure limiting
valve on the inlet to your water supply, where daytime water pressure exceeds a static pressure of
3.5 bar (50psi).
2. This water softener is suitable for a mains water supply only.
3. The majority of debris in water is caused by local authority work on the water main. If notified in
advance, by your local water authority, please put your softener onto ‘bypass’, see Fig 4 and 5 on
page 8.
For Bypass: Press central plunger as per directional arrow towards Bypass.
For Normal Service: Press central plunger as per directional arrow towards Service. See Fig 4 and 5
earlier in manual on page 8.
4. Callouts due to incorrect installation. If you have any queries when installing your softener, please
call us on 01986 784759.
5. The wrong type of salt used and also the softener being allowed to run out of salt.
NOTE: In all cases use TABLET SALT ONLY.
6. The use of any other hoses than those provided. Under no circumstances use washing machine
hoses.
7. The build-up of salt fines in the bottom of the salt tank. Although Monarch recommends Ultimate,
please note it is the customers’ responsibility to ensure the salt is of good condition when used.
8. The effect of aggressive water, the degradation and/or blinding of resin and/or chlorine attack on
resin.
9. Under no circumstances plumb in the softener in solid copper.
10. The installation kit is only covered by the OEM twelve-month parts ‘exchange’ warranty only.
11. Compensation as a result of cancelled appointments, damage caused by, or incorrect installation
of the water softener. In the unlikely event of a fault, put the softener onto Bypass, see 3 above ref
‘For Bypass’ until an engineer calls.
12. Please note that any callouts within the warranty period that are due to external influences
affecting the operation of the softener, may incur a charge.
THE ABOVE DOES NOT AFFECT YOUR STATUTORY RIGHTS
SERVICE CARE
The manufacturer of your water softener includes 55+ years of manufacturing experience, to give
you a water softener that is arguably the most reliable on the market today.
One of the aspects incorporated into the manufacture of your softener is ‘Prevention is better than
cure’.
To these ends, Monarch strongly recommends a service every 2 years from date of installation, to
ensure the continued excellent operating efficiency you will come to expect.
We will of course inform you when this small service is due and arrange a convenient time for our
engineer to call.
Therefore please ensure that your guarantee card is returned once installation is complete.
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Monarch National Service Coverage Areas - Effective 1st September 2020
Your Monarch HE water softener is fully covered by a 7 year parts and 2 year labour
guarantee in all hard water areas of England & Wales.
IMPORTANT
Water softeners sold outside these areas, are strictly covered by a parts only ‘exchange’
guarantee as determined by the model/range of softeners i.e. Unit with 7 years parts.
All parts sent back to Monarch are at the expense of the sending parties. All repaired or
replaced items will be returned to the sender on a no charge basis whilst covered by the
parts exchange guarantee. Once the parts exchange guarantee has expired, Monarch
reserves the right to make a charge for any postage/delivery, labour and parts charges
that is deemed necessary. Monarch will endeavour to keep these charges at the lowest
cost whenever possible, with any costs confirmed to the customer before costs are
incurred.
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EXTEND YOUR PARTS & LABOUR
GUARANTEE TO 10 YEARS?
Dear Customer,
If you would like to extend your existing guarantee to be a full 10 year parts and labour
guarantee (our Platinum service), simply call our main number below and select Option 2 for
Service.
We will then forward details of all our service plans for your consideration.
Once again thank you for supporting Monarch Water.
Yours faithfully,
MONARCH WATER LTD
Effective 1st September 2020
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