Compaq ProLiant 8500 Specifications

ProLiant 8500 Server
Maintenance and Service Guide
Third Edition (April 2000)
Part Number 124847-003
Spare Part Number 123190-003
Compaq Computer Corporation
Notice
© 2000 Compaq Computer Corporation.
Compaq, Compaq Insight Manager, ProLiant, QuickFind, ROMPaq, SmartStart, and the Compaq logo
Registered in U. S. Patent and Trademark Office. Netelligent and QuickLock are trademarks and/or service
marks of Compaq Information Technologies Group, L.P. Microsoft, MS-DOS, Windows, and
Windows NT are registered trademarks of Microsoft Corporation. Intel Pentium, and Xeon are trademarks
of Intel Corporation. UNIX is a registered trademark of The Open Group. All other product names
mentioned herein may be trademarks or registered trademarks of their respective companies.
The information in this publication is subject to change without notice and is provided “AS IS” WITHOUT
WARRANTY OF ANY KIND. THE ENTIRE RISK ARISING OUT OF THE USE OF THIS
INFORMATION REMAINS WITH RECIPIENT. IN NO EVENT SHALL COMPAQ BE LIABLE FOR
ANY DIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER DAMAGES
WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS
PROFITS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS INFORMATION), EVEN IF
COMPAQ HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING
SHALL APPLY REGARDLESS OF THE NEGLIGENCE OR OTHER FAULT OF EITHER PARTY
AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN CONTRACT, NEGLIGENCE,
TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY, AND NOTWITHSTANDING ANY
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
The limited warranties for Compaq products are exclusively set forth in the documentation accompanying
such products. Nothing herein should be construed as constituting a further or additional warranty.
Compaq ProLiant 8500 Server Maintenance and Service Guide
Third Edition (April 2000)
Part Number 124847-003
Spare Part Number 123190-003
Contents
About This Guide
Text Conventions ......................................................................................................vii
Symbols in Text........................................................................................................viii
Symbols on Equipment.............................................................................................viii
Rack Stability ............................................................................................................. ix
Compaq Technician Notes ......................................................................................... ix
Getting Help ................................................................................................................ x
Integrated Management Display........................................................................... x
Compaq Technical Support ................................................................................. xi
Compaq Website ................................................................................................. xi
Compaq Authorized Reseller .............................................................................. xi
Chapter 1
Illustrated Parts Catalog
Mechanical Parts Exploded View.............................................................................1-2
Processor and Memory Module Exploded View......................................................1-4
Media Module Exploded View.................................................................................1-7
I/O Module Exploded View .....................................................................................1-9
Chapter 2
Removal and Replacement Procedures
Electrostatic Discharge Information .........................................................................2-2
System Interconnect Status Indicators......................................................................2-2
Preparation Procedures.............................................................................................2-3
Hot-Pluggable Parts...........................................................................................2-3
Non-Hot-Pluggable Parts ..................................................................................2-3
Weight Warning ................................................................................................2-4
Rack Warnings ..................................................................................................2-4
Server Warnings and Precautions......................................................................2-5
Compaq ProLiant 8500 Server .................................................................................2-6
Server Modules.........................................................................................................2-7
Top Access Panel .....................................................................................................2-8
Media Module Assembly .........................................................................................2-9
Media Module Bezel .......................................................................................2-10
Media Module .................................................................................................2-11
Integrated Management Display......................................................................2-13
Hard Drive Blank ............................................................................................2-15
Hot-Pluggable Drive Replacement Guidelines................................................2-16
Hot-Pluggable Drive Replacement Precautions ..............................................2-16
Media Module Cable Routing Diagram ..........................................................2-18
iv
Compaq ProLiant 8500 Server Maintenance and Service Guide
Removal and Replacement Procedures
continued
Processor and Memory Module..............................................................................2-19
Shipping Screw ...............................................................................................2-19
Opening and Removing the Processor and Memory Module..........................2-20
Memory Board ................................................................................................2-22
Dual Inline Memory Modules .........................................................................2-23
Processor Board Layout ..................................................................................2-26
Processor .........................................................................................................2-27
Processor Power Module.................................................................................2-29
Processor Terminator Board............................................................................2-30
Middle Air Baffle ............................................................................................2-31
Cache Accelerators..........................................................................................2-32
Processor Board...............................................................................................2-33
I/O Module .............................................................................................................2-34
Removing the I/O Module from Tower Model Servers ..................................2-34
Removing the I/O Module from a Rack-Mounted Server ...............................2-36
Locating the I/O Expansion Slots....................................................................2-38
I/O Expansion Slot Cover................................................................................2-39
PCI Expansion Board ......................................................................................2-40
9-Slot Hot-Pluggable Basket ...........................................................................2-42
Hot-Pluggable Fans .........................................................................................2-44
Fan Cage Assembly.........................................................................................2-46
I/O Module Central Support Bracket ..............................................................2-47
I/O Plenum Top and Plenum ...........................................................................2-48
Fan Cage Plenum ............................................................................................2-49
2-Slot Plenum..................................................................................................2-50
Hot-Pluggable Power Supply and Midplane Assembly .........................................2-51
Hot-Pluggable Power Supply ..........................................................................2-51
System Midplane Assembly............................................................................2-52
Power On/Standby Switch Assembly..............................................................2-53
Internal Battery.......................................................................................................2-55
Chapter 3
Diagnostic Tools
Diagnostic Tools Utility Overview...........................................................................3-2
Default Configuration...............................................................................................3-4
Default Configuration Messages .......................................................................3-4
Inspect Utility....................................................................................................3-4
Utilities Access.........................................................................................................3-5
Running Compaq Utilities.................................................................................3-5
Power-On Self-Test ..................................................................................................3-6
POST Error Messages .......................................................................................3-7
Contents
Diagnostic Tools
continued
Diagnostics Software..............................................................................................3-30
Steps for Diagnostics.......................................................................................3-30
100 – 199, Primary Processor Test Error Codes .............................................3-31
200 – 299, Memory Test Error Codes .............................................................3-32
300 – 399, Keyboard Test Error Codes ...........................................................3-32
400 – 499, Parallel Printer Test Error Codes...................................................3-33
500 – 599, Video Display Unit Test Error Codes............................................3-33
600 – 699, Diskette Drive Test Error Codes ...................................................3-34
800 – 899, Monochrome Video Board Test Error Codes ................................3-35
1100 – 1199, Serial Test Error Codes .............................................................3-35
1200 – 1299, Modem Communications Test Error Codes ..............................3-36
1700 – 1799, Hard Drive Test Error Codes.....................................................3-36
1900 – 1999, Tape Drive Test Error Codes.....................................................3-37
2400 – 2499, Advanced VGA Board Test Error Codes ..................................3-38
6000 – 6099, Compaq NIC Boards Test Error Codes .....................................3-39
6500 – 6599, SCSI Hard Drive Test Error Codes ...........................................3-40
6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes............................3-40
6700 – 6799, SCSI Tape Drive Test Error Codes ...........................................3-41
7000 – 7099, Server Manager/R Board Test Error Codes...............................3-41
8600 – 8699, Pointing Device Interface Test Error Codes ..............................3-42
Array Diagnostic Utility .........................................................................................3-43
Starting ADU...................................................................................................3-43
Integrated Management Log...................................................................................3-53
Multiple Ways of Viewing the Log.................................................................3-53
Event List ........................................................................................................3-55
Event Messages ...............................................................................................3-55
Rapid Error Recovery.............................................................................................3-57
Automatic Server Recovery-2 .........................................................................3-58
Server Health Logs..........................................................................................3-67
ASR-2 Integrated Management Log Messages ...............................................3-67
Storage Fault Recovery Tracking....................................................................3-69
Storage Automatic Reconstruction..................................................................3-70
Network Interface Fault Recovery Tracking ...................................................3-70
Memory Fault Recovery Tracking ..................................................................3-70
Remote Service Features ........................................................................................3-70
ROMPaq Error Recovery Options..........................................................................3-71
ROMPaq Disaster Recovery ...........................................................................3-71
Redundant ROM Image Recovery ..................................................................3-72
Compaq Insight Manager .......................................................................................3-73
Features of Compaq Insight Manager .............................................................3-73
Compaq Insight Management Software Architecture .....................................3-74
Chapter 4
Connectors, Switches, and LED Indicators
Connectors................................................................................................................4-2
Rear Panel .........................................................................................................4-2
I/O Board...........................................................................................................4-3
Processor Board.................................................................................................4-4
Switches ...................................................................................................................4-5
I/O Board Switches ...........................................................................................4-5
Processor Board.................................................................................................4-6
SW1 - SW4 Processor Board Bus/Core Frequency Ratio .................................4-7
v
vi
Compaq ProLiant 8500 Server Maintenance and Service Guide
Connectors, Switches, and LED Indicators
continued
LED Indicators .........................................................................................................4-8
System Interconnect Status Indicator LED Indicators.......................................4-8
Hot-Pluggable I/O Fan LED Indicators.............................................................4-9
PCI Hot Plug LED Indicators..........................................................................4-10
Power Supply LED Indicators.........................................................................4-12
Hot-Pluggable SCSI Hard Drive Indicators ....................................................4-13
Chapter 5
Physical, Operating, and Performance Specifications
System Unit ..............................................................................................................5-2
Power Supply ...........................................................................................................5-3
Dual Inline Memory Module (DIMM) .....................................................................5-4
1.44-MB Diskette Drive ...........................................................................................5-4
24X Max IDE CD-ROM Drive ................................................................................5-5
Hot-Pluggable Wide Ultra2 SCSI Hard Drives ........................................................5-6
Hot-Pluggable Wide Ultra3 SCSI Hard Drives ........................................................5-7
Compaq Integrated Smart Array Controller .............................................................5-8
Compaq NC3131 Fast Ethernet Controller/ 64 PCI Dual Port 10/100 .....................5-9
Index
About This Guide
This maintenance and service guide can be used for reference when servicing Compaq
ProLiant 8500 servers.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment. Improper
repairs could create conditions that are hazardous.
IMPORTANT: The installation of options and servicing of this product shall be performed by individuals
who are knowledgeable of the procedures, precautions, and hazards associated with equipment
containing hazardous energy circuits.
Text Conventions
This document uses the following conventions to distinguish elements of text:
Keys
Keys appear in boldface. A plus sign (+) between
two keys indicates that they should be pressed
simultaneously.
USER INPUT
User input appears in a different typeface and in
uppercase.
FILENAMES
File names appear in uppercase italics.
Menu Options,
Command Names,
Dialog Box Names
These elements appear in initial capital letters.
COMMANDS,
DIRECTORY NAMES,
and DRIVE NAMES
These elements appear in uppercase.
Type
When you are instructed to type information, type
the information without pressing the Enter key.
Enter
When you are instructed to enter information, type
the information and then press the Enter key.
viii
Compaq ProLiant 8500 Server Maintenance and Service Guide
Symbols in Text
These symbols may be found in the text of this guide. They have the following meanings.
WARNING: Text set off in this manner indicates that failure to follow directions in the warning
could result in bodily harm or loss of life.
CAUTION: Text set off in this manner indicates that failure to follow directions could result in
damage to equipment or loss of information.
IMPORTANT: Text set off in this manner presents clarifying information or specific instructions.
NOTE: Text set off in this manner presents commentary, sidelights, or interesting points of information.
Symbols on Equipment
These symbols may be located on equipment in areas where hazardous conditions may exist.
This symbol in conjunction with any of the following symbols indicates the presence of a
potential hazard. The potential for injury exists if warnings are not observed. Consult your
documentation for specific details.
This symbol indicates the presence of hazardous energy circuits or electric shock hazards.
Refer all servicing to qualified personnel.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.
This symbol indicates the presence of electric shock hazards. The area contains no user- or
field-serviceable parts. Do not open for any reason.
WARNING: To reduce the risk of injury from electric shock hazards, do not open this
enclosure.
This symbol on an RJ-45 receptacle indicates a Network Interface Connection.
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment, do not
plug telephone or telecommunications connectors into this receptacle.
This symbol indicates the presence of a hot surface or hot component. If this surface is
contacted, the potential for injury exists.
WARNING: To reduce the risk of injury from a hot component, allow the surface to cool
before touching it.
These symbols on power supplies or systems indicate the equipment is supplied
by multiple sources of power.
WARNING: To reduce the risk of injury from electric shock, remove all power
cords to completely disconnect power from the system.
About This Guide
This symbol indicates that the component exceeds the recommended weight for
one individual to handle safely.
42 - 62 kg
93 - 137 lb
WARNING: To reduce the risk of personal injury or damage to the equipment,
observe local occupational health and safety requirements and guidelines for
manual material handling.
Rack Stability
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
■ The leveling jacks are extended to the floor.
■ The full weight of the rack rests on the leveling jacks.
■ The stabilizing feet are attached to the rack if it is a single rack installation.
■ The racks are coupled together in multiple rack installations.
■ Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Compaq Technician Notes
WARNING: Only authorized technicians trained by Compaq should attempt to repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module-level repair. Because of the complexity of the individual boards and
subassemblies, no one should attempt to make repairs at the component level or to make
modifications to any printed wiring board. Improper repairs can create a safety hazard. Any
indications of component replacement or printed wiring board modifications may void any
warranty.
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy
levels, do not exceed the level of repair specified in these procedures. Because of the
complexity of the individual boards and subassemblies, do not attempt to make repairs at the
component level or to make modifications to any printed wiring board. Improper repairs could
create conditions that are hazardous.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded (earthed) electrical outlet that is easily accessible at
all times.
CAUTION: To properly ventilate your system, you must provide at least 30.5 cm (12 inches) of
clearance at the front and back of the computer.
CAUTION: The computer is designed to be electrically grounded. To ensure proper operation,
plug the AC power cord into a properly grounded AC outlet only.
ix
x
Compaq ProLiant 8500 Server Maintenance and Service Guide
Getting Help
If you have a problem and have exhausted the information in this guide, you can get further
information and other help in the following locations:
■
User documentation
■
Compaq Service Quick Reference Guide
■
Service training guides
■
Compaq service advisories and bulletins
■
Compaq QuickFind
■
Compaq Insight Manager
■
Compaq Download Facility: Call 1-281-518-1418
Integrated Management Display
Some Compaq server models include a Compaq Integrated Management Display (IMD), an
integrated, 16 x 4 character display mounted on the front of the server. This display provides
easy-to-use menu-driven access to server information, including model number, LCD firmware
revision, and POST operations.
About This Guide
Compaq Technical Support
In North America, call the Compaq Technical Phone Support Center at 1-800-OK-COMPAQ.
This service is available 24 hours a day, 7 days a week. For continuous quality improvement,
calls may be recorded or monitored.
Outside North America, call the nearest Compaq Technical Support Phone Center. Telephone
numbers for worldwide Technical Support Centers are listed on the Compaq website. Access the
Compaq website by logging on to the Internet:
http://www.compaq.com
Be sure to have the following information available before you call Compaq:
■
Technical support registration number (if applicable)
■
Product serial number
■
Product model name and number
■
Applicable error messages
■
Add-on boards or hardware
■
Third-party hardware or software
■
Operating system type and revision level
Compaq Website
The Compaq website has information on this product as well as the latest drivers and
Flash ROM images. You can access the Compaq website by logging on to the Internet:
http://www.compaq.com
Compaq Authorized Reseller
For the name of your nearest Compaq authorized reseller:
■
In the United States, call 1-800-345-1518.
■
In Canada, call 1-800-263-5868.
Elsewhere, see the Compaq website for locations and telephone numbers.
xi
Chapter
1
Illustrated Parts Catalog
This chapter provides the illustrated parts breakdown and a spare parts list for the
Compaq ProLiant™ 8500 Server with Intel Pentium III Xeon processor. See the table following
each illustration for the names of referenced spare parts.
1-2
Compaq ProLiant 8500 Server Maintenance and Service Guide
Mechanical Parts Exploded View
5
2
1
3
7
4
6
Figure 1-1. Mechanical parts exploded view
Illustrated Parts Catalog
1-3
Table 1-1
Mechanical Spare Parts List
Item
Description
Spares Part Number
Chassis
1
Chassis
122231-001
2
Top access panel
122214-001
3
Processor module (with processor board)
122216-001
4
Media module
146446-001
a) Drive tray drawer*
b) Drive tray bezel assembly*
c) Drive cage assembly*
d) Integrated Management Display (IMD)*
e) CD-ROM/1.44-MB diskette drive*
f)
Media module bezel*
g) Bezel screws (qty 4)*
5
I/O module with I/O board
122229-001
System Components
6
Hot-pluggable power supply 500/1150 W
122235-001
System midplane assembly
122234-001
Boards
7
*Not shown
1-4
Compaq ProLiant 8500 Server Maintenance and Service Guide
Processor and Memory Module Exploded View
10a
11
9
10b
12
14
13
16a
8b
15a
8a
8d
15c
15d
15b
8c
Figure 1-2. Processor and memory module exploded view
Illustrated Parts Catalog
1-5
Table 1-2
Processor and Memory Module Spare Parts List
Item
Description
Spares Part Number
Boards
8
Processor module with processor board
122216-001
a) Processor drawer
b) Processor/Memory host board
c) Processor guide, front
d) Processor guide, rear
e) Processor Power Module guide*
f)
Memory guide (qty 2)*
g) Memory board insertion guide*
h) Air baffle assembly*
i)
Neoprene bumpers (qty 2)*
j)
Black keeper*
9
Processor, 550 MHz with 2-MB cache with heatpipe
153098-001
10
Processor Power Module
312257-001
a) Redundant (Termination)
b) Redundant
11
Processor terminator board
122224-001
12
Memory board
122215-001
continued
1-6
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 1-2
Processor and Memory Module Spare Parts List continued
Item
Description
Spares Part Number
13
Memory module, 256 MB, 60 ns
146489-001
14
Cache Accelerator (qty 2)
143887-001
15
Miscellaneous plastics kit
123185-001
a) Memory guide right and left (qty 2)
b) Terminator PPM guide
c) Drawer ejector right front
d) Drawer ejector left front
e) Fan cage plenum*
f)
Plenum, 9 slot, top*
g) Plenum, 2 slot*
h) I/O plenum, 9 slot*
i)
Port PCI retainers (qty 11)*
j)
I/O slot double guide*
k) I/O slot triple guide*
l)
Black keeper*
m) CPU drawer ejector, right*
n) CPU drawer ejector, left*
16
Miscellaneous hardware kit
a) Processor drawer air baffle cover
b) I/O center support bracket*
*Not shown
123187-001
Illustrated Parts Catalog
Media Module Exploded View
19
17b
18
20
22
21
Figure 1-3. Media module exploded view
1-7
1-8
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 1-3
Media Module Spare Parts List
Item
Description
Spares Part Number
Chassis
17
Front bezel kit
122236-001
a) Processor bezel*
b) Media bezel
c) IMD blank panel*
Assemblies
18
Media module
146446-001
19
IMD with cable
122223-001
20
Power switch assembly with LED
122233-001
Mass Storage
21
Wide Ultra2 hard drive with tray, 9 GB 1 inch
386536-001
22
LVDS 1-inch hard drive blank
122759-001
*Not shown
Illustrated Parts Catalog
I/O Module Exploded View
25
28b
24
23d
26b
27
26a
26c
29e
29i
26d
23b
29f
29g
23a
29l
29k
Figure 1-4. I/O module exploded view
1-9
1-10
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 1-4
I/O Module Spare Parts List
Item
Description
Spare Part Number
Chassis
23
I/O Module (with I/O board)
122229-001
a) I/O board
b) Array enabler board (replacement part is Item 40, Table 1-5)
c) I/O drawer sheet metal and plastics*
d) Fan cage
e) Fiber optic fan cage CA assembly*
f)
Hot-pluggable fan interface*
g) PCI POC divider*
h) Fiber optic fan plenum CA assembly*
i)
Hot-pluggable basket, 9 slot*
j)
PCI Hot Plug switch cable, 9 slot*
k) PCI Hot Plug switch cable, 2 slot*
Assemblies
24
Hot-pluggable basket, 9 slot
122230-001
25
Hot-pluggable I/O fan
122225-001
PCI Hot Plug interface board with cables*
122228-001
Boards
26
a) Lever PCB with insulation and latches, 2 slot
b) Lever PCB with insulation and latches, 9 slot
c) PCI Hot Plug switch cable, 9 slot
d) PCI Hot Plug switch cable, 2 slot
27
Compaq Netelligent™ 3131 Network Interface Controller (NIC)
152270-001
Miscellaneous
28
Miscellaneous hardware kit*
123187-001
a) Processor drawer air baffle cover*
b) I/O center support bracket
continued
Illustrated Parts Catalog
1-11
Table 1-4
I/O Module Spare Parts List continued
Item
29
Description
Spare Part Number
Miscellaneous plastics kit*
123185-001
a) Memory guide right and left (qty 2)*
b) Terminator PPM guide*
c) Drawer ejector right front (qty 2)*
d) Drawer ejector left front (qty 2)*
e) Fan cage plenum
f)
Plenum, 9 slot, top
g) Plenum, 2 slot
h) I/O plenum, 9 slot*
i)
Port PCI retainers (qty 11)
j)
Memory board connector guide front*
k) I/O slot double guide
l)
I/O slot triple guide
m) Black keeper*
n) CPU drawer ejector, right*
o) CPU drawer ejector, left*
*Not shown
Table 1-5
Miscellaneous and Options Spare Parts List
Item
30
Description
Miscellaneous screw kit*
Spare Part Number
123186-001
a) Drawer ejector screws (qty 6)*
b) Diskette drive shoulder screws (qty 3)*
c) Diskette drive fastening screw*
31
Miscellaneous cable kit*
123184-001
a) PCI Hot Plug switch cable, 9 slot*
b) PCI Hot Plug switch cable, 2 slot*
c) Diskette drive power cable*
d) CD-ROM drive cable*
e) Diskette drive data cable*
32
Cable management arm, 28-inch rails, slides*
123188-001
33
SCSI adapter (50/68)*
189638-001
continued
1-12
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 1-5
Miscellaneous and Options Spare Parts List continued
Item
Description
Spare Part Number
34
Country kit*
152406-001
35
Return kit*
123189-001
36
Carton and buns, international*
123189-002
37
Maintenance and service guide*
124847-003
38
Illustrated parts map*
125792-003
39
Internal battery*
179322-001
40
Integrated Array Enabler Board*
122232-001
41
Ethernet loopback RJ-45*
317465-001
42
Wide Ultra2 hard drive with tray, 9 GB, 1 inch, 7200 rpm*
104665-001
43
Wide Ultra2 hard drive with tray, 18 GB, 1 inch,7200 rpm*
104663-001
44
Wide Ultra3 hard drive with tray, 9.1 GB, 1 inch, 10000 rpm*
152188-001
45
Wide Ultra3 hard drive with tray, 18.2 GB, 1 inch, 10000 rpm*
152190-001
46
Processor, 550 MHz with 512-KB cache and heatpipe*
153096-001
47
Processor, 550 MHz with 1-MB cache and heatpipe*
153097-001
48
Processor, 550 MHz with 2-MB cache and heatpipe*
153098-001
49
Processor, 700 MHz with 1-MB cache and heatpipe*
178943-001
50
Processor, 700 MHz with 2-MB cache and heatpipe*
178944-001
51
Memory module, 128 MB, 64 Mb, CL2 (qty 1)*
146488-001
52
Memory module, 256 MB, 128 Mb, CL2 (shown in Figure 1-2, Item 13)
146489-001
53
Memory module, 512 MB, 128 Mb, CL2 (qty 1)*
170515-001
54
Memory module, 256 MB, 64 Mb, CL2 (qty 1)*
170514-001
55
Memory module, 512 MB, 256 Mb, CL2 (qty 1)*
170515-001
56
Memory module, 512 MB, 128 Mb, CL3 (qty 1)*
170516-001
57
Memory module, 512 MB, 256 Mb, CL3 (qty 1)*
170517-001
58
Memory module 1 GB, 256 Mb, CL2 (qty 1)*
170518-001
59
Memory module 1 GB, 256 Mb, CL3 (qty 1)*
170519-001
Options
*Not shown
Chapter
2
Removal and Replacement Procedures
This chapter provides subassembly/module-level removal and replacement procedures for
Compaq ProLiant 8500 servers. After completing all necessary removal and replacement
procedures, run the Diagnostics program to verify that all components operate properly.
To service Compaq ProLiant 8500 servers, you might need the following:
Flat-blade screwdriver (four millimeter)
Torx T-15 screwdriver
Phillips screwdriver
From the Compaq SmartStart™ and Support Software CD:
System Configuration Utility software
Drive Array Advanced Diagnostics software (DAAD)
Array Diagnostics Utility software (ADU)
Diagnostics software
2-2
Compaq ProLiant 8500 Server Maintenance and Service Guide
Electrostatic Discharge Information
A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper
packaging and grounding techniques are necessary precautions to prevent damage. To prevent
electrostatic damage, observe the following precautions:
Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
Cover workstations with approved static-dissipating material. Provide a wrist strap
connected to the work surface and properly grounded tools and equipment.
Keep the work area free of nonconductive materials, such as ordinary plastic assembly
aids and foam packing.
Make sure you are always properly grounded when touching a static-sensitive component
or assembly.
Avoid touching pins, leads, or circuitry.
Always place drives PCB assembly-side down.
Use conductive field service tools.
System Interconnect Status Indicators
Compaq ProLiant 8500 servers ship with system interconnect status indicators. System
interconnect status indicators consist of 17 LEDs that provide a closed-loop checking
mechanism for verifying proper component mating and interconnections between critical server
components. The indicators provide a visual aid to assist in isolating which components to
check if the server will not power up. These LEDs are located in the I/O module and can be
viewed through the top access panel. See Chapter 4, “Connectors, Switches, and LED
Indicators,” for more information.
Removal and Replacement Procedures
Preparation Procedures
System power in Compaq ProLiant 8500 servers does not completely shut off with the front
panel Power On/Standby switch. The switch toggles between On and Standby, rather than On
and Off. The Standby position removes power from most electronics and the drives, but portions
of the power supply, the Integrated Management Display (IMD), the system interlock circuitry,
and some internal circuitry remain active. You must disconnect all power cords from the server
to completely remove all power from the system.
WARNING: To reduce the risk of electric shock or damage to the equipment, disconnect power
from the server by unplugging all power cords from either the electrical outlet or the server.
IMPORTANT: To completely remove all power from the system, you must disconnect the power cord
from the server. In systems with multiple power supplies, you must disconnect all the power cords to
completely remove power from the system.
IMPORTANT: It is necessary to be knowledgeable of electrostatic discharge information before
conducting the preparation procedures. For electrostatic discharge information, see “Electrostatic
Discharge Information” earlier in this chapter.
Hot-Pluggable Parts
Before beginning the removal of any serviceable parts, determine whether the part is
hot-pluggable or non-hot-pluggable. If it is hot-pluggable, do not perform a power shutdown of
the server. The access panels can be removed while the server is powered up without causing a
system shutdown. When the server is in Standby mode, portions of the power supply, auxiliary
power (+5V), and some internal circuitry will remain active.
Non-Hot-Pluggable Parts
If any serviceable parts are non-hot-pluggable, then the server must be shut down.
Non-hot-pluggable parts include the processor, Processor Power Module, system board,
memory board, and DIMMs. Refer to “Turning Off the Server” later in this chapter for complete
instructions.
IMPORTANT: It is not necessary to turn off the server to replace hot-pluggable devices, such as
PCI Hot Plug power supplies or hot-pluggable fans.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Before beginning any of the removal and replacement procedures for non-hot-pluggable
devices:
1. Press the Power On/Standby switch to Standby. This places the server in Standby mode,
thereby disabling the main power supply output and providing auxiliary power (+5V) to
the server. Standby does not disable main input power.
2. Verify that the system LED on the front panel, near the Power On/Standby switch, is off
and that the fan noise stops.
3. Disconnect all power cords from the server to disable all power to the server.
4. For some removal and replacement procedures, you must remove the server from the rack
and place it on a sturdy table or workbench. Refer to the Compaq ProLiant 8500 Setup
and Installation Guide for instructions.
Weight Warning
WARNING The Compaq ProLiant 8500 weighs 62 kilograms (137 pounds) when fully
assembled. To reduce the risk of personal injury or damage to the equipment:
42-62 kg
93-137 lb
■ Observe local health and safety requirements and guidelines for manual material
handling.
■ Obtain adequate assistance to lift and stabilize the product during installation or
removal.
■ Remove all pluggable modules and power supplies to reduce the overall weight of
the product.
Rack Warnings
WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that:
■ The leveling jacks are extended to the floor.
■ The full weight of the rack rests on the leveling jacks.
■ The stabilizers are attached to the rack if it is a single-rack installation.
■ The racks are coupled together in multiple-rack installations.
■ Only one component is extended at a time. A rack may become unstable if more than one
component is extended for any reason.
Removal and Replacement Procedures
Server Warnings and Precautions
WARNING: To reduce the risk of personal injury from electric shock and hazardous energy
levels, only authorized service technicians should attempt to repair this equipment. Improper
repairs could create conditions that are hazardous.
WARNING: To reduce the risk of personal injury from hazardous energy or damage to the
equipment when working on energized servers:
■ Remove all watches, rings, and any other loose-fitting jewelry.
■ Do not use conductive tools inside the server that could bridge live parts.
WARNING: To reduce the risk of electric shock or damage to the equipment:
■ Do not disable the power cord grounding plug. The grounding plug is an important safety
feature.
■ Plug the power cord into a grounded electrical outlet that is easily accessible at all times.
■ Install the power supply before connecting the power cord to the power supply.
■ Unplug the power cord before removing the power supply from the server.
■ If the system has multiple power supplies, disconnect power from the system by
unplugging all power cords from the power supplies.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
CAUTION: Because the Compaq ProLiant 8500 server does not have safety interlocks, it is
possible for a unit to be operated without the cover and air baffles properly installed. This could
cause thermal damage in the system and may void your warranty. The rack-mountable
Compaq ProLiant 8500 server should always be operated with the system unit cover on. Proper
cooling will not be achieved if the system unit cover is removed for extended periods of time.
CAUTION: Protect the server from power fluctuations and temporary interruptions with a
regulating uninterruptible power supply (UPS). This device protects the hardware from damage
caused by power surges and voltage spikes and keeps the system in operation during a power
failure.
IMPORTANT: The installation of options and servicing of this product shall be performed by individuals
who are knowledgeable of the procedures, precautions, and hazards associated with equipment
containing hazardous energy circuits.
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Compaq ProLiant 8500 Server
In Compaq ProLiant 8500 servers, options, and accessories are easily accessed through a sliding
top access panel and three removable modules: the processor and memory module, the media
module, and the I/O module. See Figure 2-1, Figure 2-2, Table 2-1, and Table 2-2 for
identification of these modules and other components.
2
1
5
4
3
Figure 2-1. Compaq ProLiant 8500 server – front view
Table 2-1
Front Components
Item
Description
Processor and memory module
Media module
24X Max IDE CD-ROM drive
1.44-MB diskette drive
Integrated Management Display (IMD
Removal and Replacement Procedures
1
2
3
Figure 2-2. Compaq ProLiant 8500 server – rear view
Table 2-2
Rear Components
Item
Description
I/O module with system fans
Integrated server lift handles
Hot-pluggable power supplies
Server Modules
The Compaq ProLiant 8500 server chassis facilitates the replacement or installation of hardware
using three removable modules and a sliding top access panel. Table 2-3 describes the contents
of the modules and how to access the components.
Table 2-3
Module and Bay Components
Module
I/O module and
system fans
Processor and
Memory Module
Contents
To Access
PCI Hot Plug expansion slots
Slide top access panel toward the front of the
server
Configuration switches
Slide top access panel toward the front of the
server.
Fans 1 and 2
Slide top access panel toward the front of the
server.
Processor (CPU) sockets
Remove processor and memory module.
Processor Power Modules
Remove processor and memory module.
continued
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 2-3
Module and Bay Components continued
Module
Contents
To Access
Processor and
memory module
Processor bus/core ratio switches
Remove processor and memory module.
Cache Accelerator
Remove processor and memory module.
Memory (DIMMs)
Open processor and memory module. Remove
memory board.
Media module
CD-ROM/diskette drives
Remove media module.
Hard drive bays
Hot-pluggable hard drives
Access directly at front of server.
Top Access Panel
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
CAUTION: When the server is powered on, the access panel must be installed for proper
system cooling. Otherwise, component stress and permanent equipment damage may result.
The top access panel is opened to access the PCI Hot Plug expansion slots, system fans, and
configuration switches.
To open the top access panel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Insert the access tool (Torx T-15 screwdriver or equivalent) into the access lock (if locked)
and turn the tool counter-clockwise .
1
2
Figure 2-3. Opening the access lock
Removal and Replacement Procedures
NOTE: Compaq recommends leaving the top access panel locked during normal use.
3. Lift the forward-most edges of the top access panel
front of the server .
, and then slide the panel toward the
1
2
1
Figure 2-4. Opening the top access panel
Reverse steps 1 through 3 to replace the top access panel.
Media Module Assembly
Mass storage in Compaq ProLiant 8500 servers is located in the media module. The media
module is capable of configuring a maximum of four 1-inch hot-pluggable Wide Ultra2 or
Wide Ultra3 SCSI hard drives. The media module supports two non-hot-pluggable media drive
bays:
One third-height drive bay occupied by a 1.44-MB diskette drive
One third-height drive bay occupied by a 24X Max (or higher) IDE CD-ROM drive
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Media Module Bezel
To remove the media module bezel:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the four screws securing the bezel to the module.
3. Lift up and pull the bezel away from the chassis.
Figure 2-5. Removing the bezel from the media module
Reverse steps 1 through 3 to replace the media module bezel.
Removal and Replacement Procedures
Media Module
CAUTION: Removable media blank bezels and hot-pluggable drive cage blanking panels must
be installed over unused mass storage and removable media device bays to maintain proper
airflow.
To remove the media module from the server:
1. Perform the preparation procedures. See “Preparation Procedures Preparation Procedures”
earlier in this chapter.
2. Push in the sides of the cam levers
downward .
1
on the media module and rotate the top of the levers
2
Figure 2-6. Removing the media module
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
3. Pull the media module out of the chassis until it contacts the module stop latch
4. Press in the module stop latches, then pull the module out of the chassis
.
.
3
3
4
Figure 2-7. Media module opened to stops
Reverse steps 2 and 4 to reinstall the module.
NOTE: Check the System Interconnect Status Indicator LEDs to ensure that the module is properly
seated. See Chapter 4, “Connectors, Switches, and LED Indicators.”
Removal and Replacement Procedures
Integrated Management Display
To remove the Integrated Management Display (IMD):
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the bezel. See “Media Module Bezel” earlier in this chapter.
3. Remove the media module. See “Media Module” earlier in this chapter.
4. Disconnect the IMD cable from the media backplane board
Routing Diagram” later in this chapter.
. See “Media Module Cable
1
Figure 2-8. Removing the IMD cable
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Compaq ProLiant 8500 Server Maintenance and Service Guide
5. Press inward the two locking tabs on the rear of the display panel
6. Pull the IMD from the front of the server
.
.
2
2
3
2
Figure 2-9. Removing the IMD
Reverse steps 1 through 6 to replace the IMD.
Removal and Replacement Procedures
Hard Drive Blank
To remove a hard drive blank from a hard drive bay:
1. Push the side of the retaining clip inward
2. Pull the hard drive blank from the bay
.
.
1
2
Figure 2-10. Removing a hard drive blank
Reverse steps 1 and 2 to replace a hard drive blank.
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Hot-Pluggable Drive Replacement Guidelines
You should be able to hot-plug a drive during normal activity. Be aware, however, that
hot-plugging a disk drive will affect system performance and fault tolerance.
NOTE: Depending upon your configuration, a drive failure and the subsequent rebuild process will cause
storage subsystem performance degradation. For example, the replacement of a single drive on an array
with 50 logical drives will have less impact than if the array has three logical drives.
Although the system is operational, the disk subsystem may no longer be fault tolerant when a
disk drive is hot-plugged.
CAUTION: Fault tolerance will be lost until the removed drive is replaced and the rebuild
operation is completed (this will take several hours, even if the system is not busy while the
rebuild is in progress). If another drive in the array incurs an error during the period when fault
tolerance is unavailable, a fatal system error could result. If another drive fails during this
period, the entire contents of the array will be lost.
IMPORTANT: Perform a disk drive replacement during low activity periods whenever possible. In
addition, have a current valid backup available for the logical drives in the array of the drive being
replaced, even if drive replacement is being made during server downtime.
Hot-Pluggable Drive Replacement Precautions
Be aware of the following Compaq guidelines for safe hot-plug replacement:
Do not remove a degraded drive if any other member of the array is offline (the online
LED is off). No other drive in the array can be hot-plugged without data loss, unless
RAID 0+1 is used as a fault tolerant form. In this case, drives are mirrored in pairs. More
than one drive can fail and be replaced as long as the drive or drives they are mirroring are
online.
Refer to your Smart Array Controller user guide for information on fault tolerance
options.
Do not remove a degraded drive if any member of an array is missing (previously
removed and not yet replaced).
Do not remove a degraded drive if any member of an array is being rebuilt, unless the
drive being rebuilt has been configured as an online spare. The online LED for the drive
being rebuilt will flash, indicating that a replaced drive is being rebuilt from data stored on
the other drives.
NOTE: An online spare will not activate and start rebuilding after a predictive failure alert because the
degraded drive is still online. The online spare activates only after a drive in the array has failed.
Do not replace multiple degraded drives at the same time (for example, when the system is
off), or the fault tolerance may be compromised. When a drive is replaced, the controller
uses data from the other drives in the array to reconstruct data on the replacement drive. If
more than one drive is removed, a complete data set is not available to reconstruct data on
the replacement drive or drives, and permanent data loss could occur.
Removal and Replacement Procedures
CAUTION: Do not turn off an attached disk drive enclosure when the server containing the
Smart Array Controller is powered on. Also, do not turn on the server before turning on the disk
enclosure. If these ordering rules are not followed, the Smart Array Controller may mark the
drives in this enclosure as “failed,” which could result in permanent data loss.
CAUTION: Replace a hot-pluggable SCSI hard drive only when the drive LED is amber. Do not
remove a hot-pluggable SCSI hard drive if the online LED is green.
To remove a hot-pluggable SCSI hard drive:
1. Push the tab to unlock the drive
.
2. Rotate the hot-pluggable drive ejector lever outward
3. Pull the hot-pluggable drive from the drive bay
.
.
1
2
3
Figure 2-11. Removing a hot-pluggable SCSI hard drive
Reverse steps 1 through 3 to replace a hot-pluggable SCSI hard drive.
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Media Module Cable Routing Diagram
1
2
3
4
Figure 2-12. Media module cable routing diagram
Table 2-4
Media Module Cable Routing
Item
Description
CD-ROM drive signal cable
Diskette drive control and data cable
Diskette drive power cable
IMD cable
Power switch/LED/ambient air temperature sensor cable
5
Removal and Replacement Procedures
Processor and Memory Module
Shipping Screw
To loosen the shipping screw:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Lift up the fan intake plenum
4. Loosen the thumbscrew
.
.
2
1
Figure 2-13. Loosening the shipping screw
To tighten the shipping screw, repeat steps 1 through 3 and tighten the screw.
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Opening and Removing the Processor and Memory Module
To open the processor and memory module:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Push in the sides of the cam levers
top of the levers downward .
on the processor and memory module, and rotate the
1
Figure 2-14. Opening the processor and memory module
2
Removal and Replacement Procedures
3. Pull the processor and memory module out of the chassis until it contacts the module
stop latches .
4. Push the module stop latches inward, and slide the processor and memory module out of
the chassis .
4
3
Figure 2-15. Removing the processor and memory module
Reverse steps 1 through 4 to reinstall and close the processor and memory module.
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Memory Board
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
To remove a memory board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the processor and memory module drawer. See “Memory Board Opening and
Removing the Processor and Memory Module” earlier in this chapter.
3. Rotate the memory board ejectors outward
the processor board .
, and then remove the memory board from
4. Place the memory expansion board, components facing up, on a flat surface.
1
1
2
Figure 2-16. Removing the memory board
IMPORTANT: The memory board is part of the system interconnect scheme and must be seated
properly for server startup.
Reverse steps 1 through 4 to replace the memory board.
Removal and Replacement Procedures
Dual Inline Memory Modules
Compaq ProLiant 8500 servers ship with 128-MB, 256-MB, 512-MB, or 1-GB Synchronous
DRAM (SDRAM) Dual Inline Memory Modules (DIMMs) installed. Memory can be expanded
to a maximum of 16 GB. Install SDRAM DIMM module pairs, one module at a time, into the
proper sockets.
CAUTION: Compaq recommends using only Compaq SDRAM DIMMs. DIMMs from other
sources may adversely affect data integrity.
Adhere to the following guidelines when installing or replacing memory:
DIMMs must be installed in pairs.
Use only 128-MB, 256-MB, 512-MB, or 1-GB SDRAM DIMMs.
Both DIMMs of a given bank must be the same size, type, and speed.
The recommended SDRAM DIMM installation order is to begin with Bank 1, DIMMs 1 and 2,
then populate toward Bank 8.
Figure 2-17 shows DIMM memory bank locations 1 through 8 and DIMMs 1 through 16 on the
memory expansion board in Compaq ProLiant 8500 servers.
DIMM 2
DIMM 4
DIMM 6
DIMM 8
DIMM 10
DIMM 12
DIMM 14
DIMM 16
Memory
Banks
1
2
3
4
5
6
7
8
Figure 2-17. Locating DIMM sockets on memory banks 1 through 8
DIMM 1
DIMM 3
DIMM 5
DIMM 7
DIMM 9
DIMM 11
DIMM 13
DIMM 15
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Any combination of SDRAM DIMMs can be used as long as the guidelines explained earlier are
followed. Examples of possible SDRAM DIMM upgrade combinations for each memory board
are shown in Table 2-5.
Table 2-5
Examples of SDRAM DIMM Upgrade Combinations
Total
Memory
Bank 1
Bank 2
Bank 3
Bank 4
Bank 5
Bank 6
2 x 128 MB
2 x 128 MB
2 x 256 MB
2 x 256 MB
Bank 7
Bank 8
2 x 256 MB
2 x 256 MB
256 MB
2 x 128 MB
512 MB
2 x 128 MB
2 x 128 MB
1 GB
2 x 128 MB
2 x 128 MB
2 x 128 MB
2 x 128 MB
1.5 GB
2 x 128 MB
2 x 128 MB
2 x 128 MB
2 x 128 MB
2 GB
2 x 256 MB
2 x 256 MB
2 x 256 MB
2 x 256 MB
4 GB
2 x 256 MB
2 x 256 MB
2 x 256 MB
2 x 256 MB
4 GB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
6 GB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
8 GB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
2 x 512 MB
16 GB
2 x 1 GB
2 x 1 GB
2 x 1 GB
2 x 1 GB
2 x 1 GB
2 x 1 GB
2 x 1 GB
2 x 1 GB
Removal and Replacement Procedures
To remove a DIMM:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the processor and memory module drawer. See “Opening and Removing the
Processor and Memory Module” earlier in this chapter.
3. Remove the memory board. See “Media Module” earlier in this chapter.
4. Press outward on the socket latches at each end of the DIMM
5. Remove the DIMM from the memory expansion board
2
.
.
1
1
Figure 2-18. Removing a DIMM from the memory board
Reverse steps 1 through 5 to replace a DIMM.
CAUTION: The ejectors prevent the memory expansion board from lying completely flat.
Inserting a DIMM without counter pressure applied behind the socket to the back of the
expansion board can cause the memory expansion board to flex and could result in damage.
Always support the memory expansion board or apply counter pressure while inserting a DIMM.
IMPORTANT: Make sure that both latches are secured when the DIMM is installed.
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Processor Board Layout
Figure 2-19 and Table 2-6 show the processor board layout and processor socket numbering.
1
2
13
3
4
11
12
9
14
5
6
7
8
10
Figure 2-19. Processor board layout
Table 2-6
Processor Board Layout
Item
Description
Processor socket 1 and associated power module socket
Processor socket 2 and associated power module socket
Processor socket 3 and associated power module socket
Processor socket 4 and associated power module socket
Processor socket 5 and associated power module socket
Processor socket 6 and associated power module socket
Processor socket 7 and associated power module socket
Processor socket 8 and associated power module socket
Processor bus termination power module
Memory board socket
Bus 1 cache accelerator socket
Bus 2 cache accelerator socket
Bus 1 processor/core ratio switch (SW1)
Bus 2 processor/core ratio switch (SW2)
Removal and Replacement Procedures
Processor
CAUTION: Handle the processor only by the ejectors. If you must set the processor down, lay it
down on the side with the hologram to prevent damage to the heat pipes and fins.
IMPORTANT: If you remove a processor, a processor terminator board must be reinstalled in the slot
before powering up the server.
To remove a processor:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the processor and memory module. See “Opening and Removing the Processor
and Memory Module” earlier in this chapter.
3. Rotate the front and rear ejector levers on the processor outward until the processor is
disconnected from the connector .
4. Remove the processor by lifting up on the ejectors
1
1
2
Figure 2-20. Removing a processor
Reverse steps 1 through 4 to replace a processor.
.
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CAUTION: The Processor Power Module must be installed before you install the accompanying
processor. Attempting to install the Processor Power Module afterward could damage its
electronic components.
CAUTION: The server will NOT boot if Intel Pentium III Xeon 500/550-MHz processors and
Pentium III Xeon 700-MHz or higher speed processors are installed in the same server.
IMPORTANT: When installing a processor, push down on both levers simultaneously. The server may
not recognize the processor if it is not properly installed.
NOTE: The System ROM will automatically detect the presence of the new processor and clear the POST
processor failure message.
Removal and Replacement Procedures
Processor Power Module
CAUTION: The processor must be removed before you remove the Processor Power Module.
Attempting to remove the Processor Power Module before removing the processor could
damage its electronic components.
To remove a Processor Power Module:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the processor and memory module. See “Opening and Removing the Processor
and Memory Module” earlier in this chapter.
3. Rotate the ejector levers on the Processor Power Module outward
4. Remove the Processor Power Module
.
.
1
2
Figure 2-21. Removing a Processor Power Module
Reverse steps 1 through 4 to replace the Processor Power Module.
CAUTION: The Processor Power Module must be installed before you install the accompanying
processor. Attempting to install the Processor Power Module afterward could damage its
electronic components.
NOTE: The Processor Power Module is keyed for correct alignment.
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Processor Terminator Board
To remove a processor terminator board:
1. Rotate the ejector levers on the processor terminator board
2. Remove the processor terminator board
.
2
1
2
1
Figure 2-22. Removing a processor terminator board
Reverse steps 1 and 2 to replace a processor terminator board.
outward.
Removal and Replacement Procedures
Middle Air Baffle
IMPORTANT: The middle air baffle must be installed during operation of the server to ensure proper
processor cooling.
To remove the middle air baffle:
1. Loosen the thumbscrew of the middle air baffle
2. Lift the baffle upward
.
.
3. Remove the middle air baffle
.
1
3
2
Figure 2-23. Removing the middle air baffle
Reverse steps 1 through 3 to replace the middle air baffle.
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Cache Accelerators
IMPORTANT: Cache accelerators must be installed when processors are installed on both buses.
To remove a cache accelerator:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the processor and memory module. See “Opening and Removing the Processor
and Memory Module” earlier in this chapter.
3. Loosen the thumbscrew of the middle air baffle and lift the baffle upward to allow access
to the cache accelerator. See “Middle Air Baffle” earlier in this chapter.
4. Locate the cache accelerator.
5. Push down on the release lever on the side of the cache accelerator slot
6. Remove the cache accelerator
.
1
2
Figure 2-24. Removing a cache accelerator
Reverse steps 1 through 6 to replace the cache accelerator.
NOTE: Cache accelerator modules are keyed to ensure correct alignment.
.
Removal and Replacement Procedures
After replacing the cache accelerator, complete the following steps to clear the cache accelerator
POST Error 220:
1. Reboot the server and press F9 to enter the ROM-based System Configuration Utility.
2. Once in the utility, select Advanced Options.
3. Select Set Cache Accelerator Corrected.
4. Select the slot, either 1 or 2, that has been corrected.
5. Press ESC twice, and then press F10 to save.
The bit in NVRAM is cleared at this point. If the cache accelerator replacement has been
successful, POST Error 220 should no longer appear at reboot.
Processor Board
The processor board is located at the bottom of the processor and memory module and should
not be removed. If there is a need to replace the processor board, a new processor module with
system board must be ordered. The new processor board will be attached to the bottom of the
module, along with processor guide rails.
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I/O Module
The I/O module is located at the rear of the server. Remove it to replace or service
non-hot-pluggable components or to access other components in the I/O module.
Removing the I/O Module from Tower Model Servers
To remove the I/O module:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Loosen the shipping screw, if necessary. See “Shipping Screw” earlier in this chapter.
4. Push in on the sides of the stop latches
downward .
5. Pull the I/O module out of the chassis
1
on the I/O module, and rotate the cam levers
until it catches on the module stop latch.
2
3
Figure 2-25. Partially removing the I/O module
Removal and Replacement Procedures
6. To completely remove the I/O module from the chassis, press in on the module stop
latches , and pull the module out of the chassis .
4
5
Figure 2-26. Removing the I/O module
Reverse steps 1 through 6 to reinstall the module in the server.
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Removing the I/O Module from a Rack-Mounted Server
To remove the I/O module from a rack-mounted server:
1. Slide the top access panel forward. See “Top Access Panel” earlier in this chapter.
2. Loosen the internal shipping screw. See “Shipping Screw” earlier in this chapter.
3. Disconnect all cables from the rear of the I/O module.
4. Loosen the green thumbscrew that secures the cable management arm and bracket to the
I/O module .
5. Move the bracket, with cable management arm attached, slightly up and then back from
the server so that it is possible to access the cam levers on the I/O module (Step 7).
2
1
Figure 2-27. Disconnecting the cable management bracket from the I/O module
Removal and Replacement Procedures
6. Rotate the cable management arm to the left and out of the way
.
3
Figure 2-28. Rotating the cable management arm to the left
7. Push in on the sides of the stop latches and rotate the cam levers downward.
See “Removing the I/O Module from Tower Model Servers” earlier in this chapter.
8. Press the stop latches inward, and remove the I/O module just enough to clear the stops.
See “Removing the I/O Module from Tower Model Servers” earlier in this chapter.
9. Reach into the rack and pull out the I/O module, making sure that the I/O module stop
latches clear the sides of the rack.
Reverse steps 1 through 9 to reinstall the I/O module in the server.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Locating the I/O Expansion Slots
The I/O expansion slots are located on the I/O board in the I/O module. The I/O board in the
Compaq ProLiant 8500 server uses two 33-MHz PCI buses and one 66-MHz bus. The
PCI expansion slots associated with each of the three PCI buses are identified in Figure 2-29,
Figure 2-30, and Table 2-7. Bus balancing is not required.
WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system
components to cool before touching them.
2
1
2
3
1
4
5
6
7
3
8
9
10 11
Figure 2-29. Diagram of I/O slot connections from the rear of the server
11
10
9
8
Figure 2-30. Bus distribution of PCI Hot Plug slots
7
6
5
4
3
2
1
Removal and Replacement Procedures
Table 2-7
Bus Distribution of PCI Hot Plug Slots
Bus Number
Associated PCI Bus
PCI Hot Plug Slot Number
1
PCI bus primary, 64 bit, 33 MHz
Slots
2
PCI bus secondary 64 bit, 33 MHz
3
PCI bus tertiary 64 bit, 66 MHz
through Slots through Slots and
NOTE: The I/O expansion board slots are numbered from right to left as you face the front of the server.
I/O Expansion Slot Cover
To remove the I/O expansion slot cover:
1. Press down on the top of the expansion slot release lever
2. Remove the expansion slot cover
and push the lever up .
.
1
3
2
Figure 2-31. Removing the I/O expansion slot cover
Reverse steps 1 and 2 to replace the I/O expansion slot cover.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
PCI Expansion Board
CAUTION: DO NOT open the slot release lever unless the green PCI Hot Plug LED indicator is
off. System power down and subsequent data loss could occur.
To remove a PCI expansion board:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Use the PCI Hot Plug button to turn power off to the slot . The green LED flashes
during the power down transition and turns off when power down is complete. For more
information on PCI Hot Plug LED indicators, see Chapter 4, “Connectors, Switches, and
LED Indicators.”
NOTE: Pressing the PCI Hot Plug button within five seconds of the first press cancels the action.
1
Figure 2-32. Accessing the PCI Hot Plug button
Removal and Replacement Procedures
4. When the green LED is off, disconnect the cables to the PCI expansion board.
5. Press down on the top of the expansion slot
6. Lift up the I/O plenum
.
7. Remove the PCI expansion board
, and open the slot release lever .
.
8. Return power to the slot through the PCI Hot Plug button. The green LED will flash
during the power up transition and will glow steadily when power up is complete. For
more information on PCI Hot Plug LED indicators, see Chapter 4, “Connectors, Switches,
and LED Indicators.”
5
2
3
4
Figure 2-33. Removing a PCI expansion board
Reverse steps 1 through 8 to replace the PCI expansion board.
IMPORTANT: If you have installed the Integrated Array Bypass kit, you will not be able to use it with the
options installed in slots 10 or 11.
IMPORTANT: If only removing the board, install an expansion slot cover in the slot.
IMPORTANT: Remove any shipping brackets from the replacement board prior to installation.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
9-Slot Hot-Pluggable Basket
To remove the 9-slot hot-pluggable basket:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove all installed boards in slots 1 through 9. See “PCI Expansion Board” earlier in
this chapter.
4. Flex the snap tab holding the array enabler daughterboard
1
2
Figure 2-34. Removing the array enabler daughterboard
and remove the board .
Removal and Replacement Procedures
securing the hot-pluggable basket to the chassis.
6. Disengage the two hot-pluggable basket tabs near slot 1 from the I/O module chassis.
7. Remove the hot-pluggable basket from of the I/O module .
5. Remove the screw
5
4
4
3
Figure 2-35. Removing the 9-slot hot-pluggable basket
Reverse steps 1 through 7 to replace the 9-slot hot-pluggable basket.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Hot-Pluggable Fans
The Compaq ProLiant 8500 server ships with two hot-pluggable fans. Fan 1 is closest to the rear
of the server. Each fan has LEDs that indicate the status of the fan. For more information on the
hot-pluggable fan LEDs, see Chapter 4, “Connectors, Switches, and LED Indicators.”
1
2
Figure 2-36. Top view of hot-pluggable fans
Table 2-8
Hot-Pluggable Fans
Item
Description
Hot-pluggable fan 1
Hot-pluggable fan 2
Removal and Replacement Procedures
To remove a hot-pluggable fan from the server:
CAUTION: Never remove both hot-pluggable fans while the server is powered up. Overheating
and damage to hardware could result. If the appropriate Compaq software drivers are installed,
the operating system software will initiate a power shutdown in the event of overheating.
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Press in the locking latches
of the module .
and remove the failed hot-pluggable fan (either 1 or 2) from
2
1
Figure 2-37. Removing a hot-pluggable fan
Reverse steps 1 through 3 to replace a hot-pluggable fan.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Fan Cage Assembly
To remove the fan cage assembly:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the I/O module. See the sections on removing the I/O Modules earlier in this
chapter.
3. Remove any PCI expansion boards in slots 10 and 11. See “PCI Expansion Board” earlier
in this chapter.
4. Remove the hot-pluggable I/O fans. See “Hot-Pluggable Fans” earlier in this chapter.
5. Loosen the three screws securing the fan cage assembly to the I/O module
6. Remove the fan cage assembly
.
1
2
Figure 2-38. Removing the fan cage assembly
Reverse steps 1 through 6 to replace the fan cage assembly.
.
Removal and Replacement Procedures
I/O Module Central Support Bracket
To remove the I/O module central support bracket:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the I/O module. See the sections on removing the I/O modules earlier in this
chapter.
3. Remove the fan cage assembly. See “Fan Cage Assembly” earlier in this chapter.
4. Loosen the thumbscrew securing the bracket to the chassis
5. Remove the bracket
.
.
2
1
Figure 2-39. Removing the I/O module central support bracket
Reverse steps 1 through 5 to replace the I/O module central support bracket.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
I/O Plenum Top and Plenum
To remove the I/O plenum top and plenum:
, and flex each end to release the catches .
2. Remove the plenum top .
1. Lift up the plenum top
3
2
1
Figure 2-40. Removing the I/O plenum top
, and flex each end to release the catches .
4. Remove the plenum .
3. Lift up the plenum
6
4
5
Figure 2-41. Removing the I/O plenum
Reverse steps 1 through 4 to replace the I/O plenum and plenum top.
Removal and Replacement Procedures
Fan Cage Plenum
To remove the fan cage plenum from the I/O module:
1. Lift up the fan cage plenum
2. Remove the plenum
, and flex each end until the catches are released .
.
3
2
1
Figure 2-42. Removing the fan cage plenum
Reverse steps 1 and 2 to replace the fan cage plenum.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
2-Slot Plenum
To remove the 2-slot plenum:
1. Locate the 2-slot plenum attached to the side of the fan cage plenum.
2. Remove the fan cage plenum. See “Fan Cage Plenum” earlier in this chapter.
3. Slightly separate the fan cage plenum walls that trap the 2-slot plenum.
4. Remove the 2-slot plenum.
Figure 2-43. Removing the 2-slot plenum
Reverse steps 1 through 4 to replace the 2-slot plenum.
Removal and Replacement Procedures
Hot-Pluggable Power Supply and Midplane Assembly
Compaq ProLiant 8500 servers support up to two hot-pluggable, redundant power supplies.
Hot-Pluggable Power Supply
The system power in the Compaq ProLiant 8500 server does not have to be shut off to replace
one of the power supplies.
To replace a hot-pluggable power supply with the system power on:
1. Remove the power cord from the power supply.
2. Squeeze upward on the release tab in the middle of the power supply handle
3. Pull the power supply handle down
.
and slide the power supply out of the chassis .
IMPORTANT: Use only power supply part number 122235-001 for the Compaq ProLiant 8500 server.
Power supplies from other servers will not fit.
NOTE: When you remove the power supply, a spring-loaded trap door closes to block the opening. This
door preserves the air path required to cool the internal components of the server.
1
3
2
Figure 2-44. Removing a hot-pluggable power supply
Reverse steps 1 through 3 to replace the hot-pluggable power supply.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
System Midplane Assembly
To remove the system midplane assembly:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Remove and disconnect all modules and power supplies. See sections on removing the I/O
module, “Media Module,” “Processor and Memory Module,” and “Hot-Pluggable Power
Supply” earlier in this chapter.
4. Loosen the two thumbscrews securing the system midplane assembly to the chassis
5. Remove the board from the chassis
.
1
2
Figure 2-45. Removing the system midplane assembly
Reverse steps 1 through 5 to replace the system midplane assembly.
.
Removal and Replacement Procedures
Power On/Standby Switch Assembly
To remove the Power On/Standby switch:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Remove the media module bezel. See “Media Module Bezel” earlier in this chapter.
3. Remove the media module. See “Media Module” earlier in this chapter.
4. Unplug the IMD cable from the media backplane board. See “Media Module Cable
Routing Diagram” earlier in this chapter.
5. Remove the IMD. See “Integrated Management Display” earlier in this chapter.
6. Disconnect the Power On/Standby switch connector from the media backplane board
See “Media Module Cable Routing Diagram” earlier in this chapter.
7. Loosen the thumbscrew that secures the power switch plate to the media backplane
board .
2
1
Figure 2-46. Unplugging the power switch cable and loosening the thumbscrew
.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
8. Remove the power switch plate from the media module
.
3
Figure 2-47. Removing the power switch plate from the media module
9. Squeeze the grommets around the LEDs, and remove the LEDs from the grommets.
Remove the thermistor from the bracket assembly .
10. Pull the switch assembly out of the power switch plate
.
4
5
4
Figure 2-48. Removing the Power On/Standby switch from the power switch plate
Reverse steps 1 through 10 to replace the Power On/Standby switch assembly.
NOTE: The Power On/Standby switch LED is in the top position, and the thermistor is in the bottom
position.
Removal and Replacement Procedures
Internal Battery
To remove the internal battery:
1. Perform the preparation procedures. See “Preparation Procedures” earlier in this chapter.
2. Open the top access panel. See “Top Access Panel” earlier in this chapter.
3. Locate the battery on the I/O board behind slots 10 and 11.
4. Pull the battery out of the battery socket
.
CAUTION: Replace the battery within 15 minutes of removal to avoid data loss.
2
1
Figure 2-49. Removing the internal battery (fan guide and other plastics not shown)
Reverse steps 1 through 4 to replace the battery
.
CAUTION: Loss of BIOS settings will occur if the lithium battery is removed. BIOS settings must
be reconfigured whenever the battery is replaced.
CAUTION: Batteries, battery packs, and accumulators should not be disposed of
together with the general household waste. In order to forward them to recycling
or proper disposal, please use the public collection system or return them to
Compaq, your authorized Compaq Partners, or their agents.
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Chapter
3
Diagnostic Tools
This chapter describes software and firmware diagnostic tools available for all Compaq server
products. The sections in this chapter are:
■
Diagnostic Tools Utility Overview
■
Default Configuration
■
Utilities Access
■
Power-On Self-Test (POST)
■
Diagnostics Software
■
Array Diagnostic Utility (ADU)
■
Integrated Management Log
■
Rapid Error Recovery
■
Remote Service Features
■
Compaq ROMPaq™ Error Recovery Options
■
Compaq Insight Manager™
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Diagnostic Tools Utility Overview
Compaq has developed utilities to assist in diagnosing problems, testing the hardware, and
monitoring and managing Compaq server hardware.
Table 3-1
Diagnostic Tools
Tool
What it is
How to run it
Compaq Diagnostics
Program
A utility to assist in testing or verifying
operation of Compaq hardware. If
problems are found, Compaq
Diagnostics isolates failures down to
replaceable part, whenever possible.
Diagnostics and utilities are located on
the system partition on the hard drive
and must be accessed when a system
configuration error is detected during
Power-On Self-Test (POST). Compaq
Diagnostics software is also available on
the Compaq SmartStart and Support
Software CD. A Diagnostics diskette can
be created from SmartStart and Support
Software CD, to run Diagnostics from
diskette.
Compaq Inspect
Utility
A utility that provides a report detailing
system information.
The Inspect utility can be run from either
the main menu of the System
Configuration utility or the Compaq
Diagnostics program.
Compaq Insight
Manager
A client/server application used to
remotely manage Compaq hardware in
a network environment. Reports
hardware fault conditions (both failure
and pre-failure) and collects data for
reporting and graphing.
For more information, refer to the
Compaq Management CD and the
Compaq Insight Manager User Guide.
An online information gathering agent
that runs on servers, gathering critical
hardware and software information
from various sources. The Survey Utility
is used on servers running Microsoft
Windows NT or NetWare.
Install the Survey Utility from SmartStart,
the Compaq Integration Maintenance
Utility, or the Compaq Management CD.
Compaq Survey
Utility
More information on viewing and printing
the event list can be found in the
“Compaq Insight Manager” section of
this chapter.
If a significant change occurs between
data gathering intervals, previous
information is marked, and the survey
text file is overwritten to reflect the
latest configuration and changes since
the last configuration. This provides a
historical record of change events for
server hardware and software.
continued
Diagnostic Tools
Table 3-1
Diagnostic Tools continued
Tool
What it is
How to run it
Array Diagnostics
Utility (ADU)
A Windows-based tool designed to run
on all Compaq systems that support
Compaq array controllers. Two main
functions of ADU are to collect all
possible information about the array
controllers in the system and to
generate a list of detected problems.
Use the information provided in “Array
Diagnostics Utility” later in this chapter.
This tool is available for all Compaq
servers covered by this guide.
Drive Array
Advanced
Diagnostics (DAAD)
Integrated
Management Log
The predecessor to ADU, DAAD is a
DOS-based tool for Compaq servers
with SMART Array Controllers. DAAD
collects information about the array
controllers in the system and offers a
list of detected problems.
For a list of Compaq servers still
supported by this tool, visit the Compaq
website:
A log of system events, such as system
failures or nonfatal error conditions.
Events in the Integrated Management
Log are displayed:
The Integrated Management Log requires
Compaq operating system-dependent
drivers. Refer to the Compaq Support
Software CD for instructions on installing
the appropriate drivers.
■ On the Integrated Management
Display
http://www.compaq.com
■ From within Compaq Insight
Manager
■ From within Compaq Survey Utility
System
Configuration Utility
A utility to easily configure the hardware
installed in or connected to the server.
Specifically, it can:
■ Resolve resource conflicts in areas
such as memory, port addresses,
and interrupts (IRQs)
■ Configure PCI boards automatically
■ Provide switch and jumper settings
■ Manage installation of memory,
processor upgrades, and mass
storage devices such as hard
drives, tape drives, and diskette
drives
■ Store configuration information in
nonvolatile memory
■ Assist in installation of an operating
system
■ Assist in running diagnostic tools
such as TEST and INSPECT
If the server has a bootable CD-ROM
drive, run Compaq System Configuration
Utility directly from Support Software CD
supplied with SMART Controller Option
Kit, or SmartStart and Support
Software CD supplied with server. Use
the CD supplied for the latest version
supporting SMART Controller.
If the server does not have a bootable
CD-ROM drive, create diskettes with the
latest version of the System
Configuration Utility from Support
Software CD, or SmartStart and Support
Software CD.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Default Configuration
When the system is first turned on, the system ROM detects the unconfigured state of the
hardware and provides default configuration settings for most devices. By providing this
initialization, the system can run Diagnostics and other software applications before running the
normal Compaq SmartStart and System Configuration programs.
Default Configuration Messages
IMPORTANT: Formatting and partitioning the boot drive before running SmartStart and the System
Configuration programs may prohibit creating a system partition and the off-line remote management
features that a partition provides.
If you insert a System Configuration, Diagnostics, or SmartStart and Support Software CD into
the CD-ROM drive before powering on the server, the system ROM boots to that utility. If the
system ROM does not detect one of those CDs, you will be prompted for the intended operating
system. The system reboots if any operating system-dependent configurations have changed
with the new operating system selection. If the selected operating system-dependent
configurations are the same as the current configurations, the system boots normally. If you
enter a wrong choice, you can change the operating system on subsequent reboots by
pressing F9 when prompted to invoke ROM Default Configuration.
Inspect Utility
The Inspect Utility provides configuration information such as the contents of the operating
system startup files, the current memory configuration, the ROM version, and Integrated
Management Log information. It operates with MS-DOS and in the MS-DOS emulation mode
of IBM OS/2.
Running the Inspect Utility
1. Turn the server off, then back on. Then press F10 when the cursor appears in the upper
right corner of the screen.
2. At the main menu, select Diagnostics and Utilities.
3. Press Enter.
4. Select Inspect Computer and press Enter.
NOTE: If the Diagnostics diskette is not installed on the hard drive, the System Configuration utility
prompts you to insert the Diagnostics diskette in drive A.
5. Follow the instructions on the screen. The first time the Inspect Utility displays, select
Entire System and press Enter.
Printing the Inspect Listing
Select Print on the Inspect screen to print a copy of the Inspect listing. Keep a copy of the listing
with each server for later reference.
Diagnostic Tools
Utilities Access
The SmartStart and Support Software CD contains the SmartStart program and many of the
Compaq utilities needed to maintain the system, including:
■
System Configuration Utility
■
Array Configuration Utility
■
Array Diagnostic Utility
■
ROMPaq Firmware Upgrade Utilities
■
Compaq Diagnostics
CAUTION: Do not select the Erase Utility when running the SmartStart and Support
Software CD. Selecting the Erase Utility will result in data loss to the entire system.
Running Compaq Utilities
There are three ways to access Compaq Utilities: from the system partition on the hard drive,
from diskette, and from the SmartStart and Support Software CD.
Running the Utilities from the System Partition
If the system was installed using SmartStart, the Compaq utilities will automatically be
available on the system partition. The system partition could also have been created during a
manual system installation.
To run the utilities on the system partition, boot the system and press F10 when you see:
Press F10 for system partition utilities.
Then select the utilities from the menu:
■
The System Configuration Utility is available under the System Configuration menu.
■
The Array Configuration Utility is available under the System Configuration menu.
■
Compaq Diagnostics (Test and Inspect) are available under the Diagnostics and Utilities
menu.
■
The ROMPaq Firmware Upgrade Utility is available under the Diagnostics and Utilities
menu.
Running the Utilities from Diskette
■
Run the utilities from their individual diskettes. If you have a utility diskette newer than
the version on the SmartStart and Support Software CD, use that diskette.
■
Create a diskette version of the utility from the SmartStart and Support Software CD.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
To create diskette versions of the utilities from the CD:
1. Boot the SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select Create Support Software Disks then
select Next.
3. Select the diskette you would like to create from the list. Then follow the instructions on
the screen.
Running the Utilities from the Compaq SmartStart and Support
Software CD
IMPORTANT: Only the System Configuration Utility, the Array Configuration Utility, and the Array
Diagnostic Utility can be executed from the SmartStart and Support Software CD. All other utilities must
be executed from the system partition or from diskette.
To run these utilities directly from the SmartStart and Support Software CD:
1. Boot the Compaq SmartStart and Support Software CD.
2. From the Compaq System Utilities screen, select the utility you wish to run. Then
select Next.
To execute the System Configuration Utility, select Run System Configuration Utility.
To execute the Array Configuration Utility, select Run Array Configuration Utility.
To execute the Array Diagnostic Utility, select Run Array Diagnostic Utility.
Power-On Self-Test
The Power-On Self-Test (POST) is a series of diagnostic tests that run automatically on
Compaq computers when the system is turned on. POST checks the following assemblies to
ensure that the computer system is functioning properly:
■
System ROM
■
Keyboard
■
System board
■
Memory
■
Memory expansion boards
■
Controllers
■
Diskette drives
■
Hard drives
■
Processor Power Modules
■
Fans
Diagnostic Tools
3-7
POST Error Messages
If POST finds an error in the system, an error condition is indicated by an audible or visual
message. If an error code displays on the screen during POST or after resetting the system,
follow the instructions in the POST Error Messages table.
NOTE: Many of the actions listed in the POST Error Message table require you to run the Diagnostics or
the Compaq System Configuration Utility. Steps for running these utilities are provided after the POST
Error Messages tables.
The Recommended Action Column in the POST Error Message table lists the steps necessary to
correct the problem. After completing each step, run the Diagnostics program to verify whether
the error condition has been corrected. If the error code reappears, perform the next step, then
run the Diagnostics program again. Follow this procedure until the Diagnostics Utility no longer
detects an error condition.
Table 3-2
POST Error Messages
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
A Correctable
Memory Error
occurred prior to
this power-up
None
A memory module has
experienced an error which,
while recoverable, has generated
a predictive failure warning.
Run Compaq Diagnostics to
identify and replace the
appropriate memory module.
A Critical Error
occurred prior to this
power-up
None
A catastrophic system error,
which caused the server to
crash, has been logged.
Run Diagnostics. Replace failed
assembly as indicated.
Beeps only
2 long
No valid memory is present in
the system.
1.
If no memory modules are
present, install at least one
memory module to
conform to minimum
hardware configuration
specifications.
2.
Reseat all installed
memory modules.
3.
If the system contains
more than one memory
module, remove one
module, and restart the
server. Repeat as needed
to isolate the bad memory
module.
Beeps only
2 long, 2 short
The power has cycled because
the temperature is too hot. The
processor fan is not installed, or
is not spinning.
Check fans.
continued
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
Critical Fan Failure
Detected – System
Shutting Down
Audible Beeps
None
Probable Source of Problem
Recommended Action
A critical fan is not spinning.
1.
Check fans.
2.
Check fan cable
connections.
System Halted
ECC Multiple Bit Error
Detected in DIMM:
None
A memory module failure
generated a multiple bit error
that could not be corrected.
Run Compaq Diagnostics and
replace failed memory module
as indicated.
FATAL ROM ERROR:
The System ROM is
not properly
programmed
1 long, 1 short
The System ROM is not properly
programmed.
Flash the ROM as explained in
Chapter 6, ROMPaq Disaster
Recovery Options, or call a
Compaq authorized service
provider.
Initialization failure.
None
Processor was not fully seated.
1.
Reseat the processor.
A processor internal failure
occurred.
2.
Replace the processor if
the failure recurs.
Re-seat the
processor and
Processor Power
Module before
attempting
replacement
Invalid electronic
serial number
None
Serial number in BIOS is
incorrect.
Run the server setup utility to
program serial number.
No SCSI Devices
Detected
None
No SCSI devices are connected
to the boot controller.
Verify configuration. Check SCSI
cable, attached drives, and SCSI
IDs.
Non-System disk
or disk error
None
No bootable disk partition was
found on the boot drive.
1.
Remove diskette from
diskette drive.
2.
Check controller order in
server setup utility.
3.
Check boot order in server
setup utility.
4.
Reinstall operating system.
Parity Check 2
None
A PCI device generated a parity
error 2.
Remove recently added PCI
adapters. Re-add the adapters
one at a time to determine
which is generating errors.
Replace the failed device.
(RESUME – F1 key)
None
As indicated to continue
Press F1.
(Run System
Configuration Utility –
F10 key)
None
A configuration error occurred
during POST.
Press F10 to run server setup
utility.
continued
Diagnostic Tools
3-9
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
Unsupported
Processor Detected
System Halted.
1 long, 1 short
Processor not supported by
current system ROM.
Check documentation for
supported processors. If
supported, remove the
processor and update system to
latest ROM.
101-ROM Error
1 long, 1 short
System ROM checksum
Run Compaq Diagnostics.
Replace failed assembly as
indicated.
101-I/O ROM Error
None
Options ROM checksum
Run Compaq Diagnostics.
Replace failed assembly as
indicated.
102-System Board
Failure
None
8237 DMA controllers, 8254
timers, etc.
Replace the system board. Run
the server setup utility.
104-ASR-2 Timer
Failure
None
System board failure
Run Compaq Diagnostics.
Replace failed assembly as
indicated.
105-Current System
ROM is corrupt –
now booting
redundant System
ROM
2 long
Non-booted ROM image is
corrupted
Flash the ROM using ROMPaq.
162-System Options
Not Set
2 short
Configuration incorrect
Run the server setup utility and
correct.
163-Time & Date Not
Set
2 short
Invalid time or date in
configuration memory
Run the server setup utility and
correct.
164-Memory Size
Error
2 short
Configuration memory incorrect
Run the server setup utility and
correct.
172-Configuration
Non-volatile Memory
Invalid
None
Nonvolatile configuration corrupt
or jumper installed
Run the server setup utility and
correct.
173-Slot ID
Mismatch
None
Board replaced, configuration not
updated
Run the server setup utility and
correct.
174-Configuration/
Slot Mismatch Device
Not Found
None
EISA or PCI board not found
Run the server setup utility and
correct.
175-Configuration/
Slot Mismatch Device
Found
None
EISA or PCI board added,
configuration not updated
Run the server setup utility and
correct.
177-Configuration
Not Complete
None
Incomplete System Configuration
detected.
Run the server setup utility and
correct.
178-Processor
Configuration Invalid
None
Processor type or step does not
match configuration memory.
Run the server setup utility and
correct.
continued
3-10
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
180-Log Reinitialized
None
The Integrated Management Log
has been reinitialized, probably
due to corruption of the log.
Event message, no action
needed.
201-Memory Error
None
RAM failure detected
Run Diagnostics. Replace failed
assembly as indicated.
202-Memory Type
Mismatch
2 short
An incompatible memory module
is installed in the system.
Compare Compaq part numbers
from installed memory modules
with the manual.
If not listed, the memory
modules are incompatible and
should be replaced or removed.
203-Memory
Address Error
None
RAM failure detected
Run Diagnostics. Replace failed
assembly as indicated.
207-ECC Corrected
Single Bits Errors in
DIMM in Memory
Module Socket
2 short
A memory module is
malfunctioning.
Run Compaq Diagnostics.
Replace or remove
malfunctioning memory module
as indicated.
207-Invalid Memory
Configuration Check DIMM
Installation
None
Memory module installed
incorrectly
Verify placement of memory
modules.
208-Invalid Memory
Speed - Check DIMM
Installation
1 long, 1 short
The speed of the memory is not
compatible.
Verify the speed of the memory
modules installed, then check
your server user documentation
and replace as indicated.
209-Memory
Detection Failure Check Memory
Installation
1 long, 1 short
Unable to size memory
Check memory module
installation. If error persists, call
Compaq authorized service
provider.
211 Invalid Voltage
Regulator Module
installed for
Processor X
None
Non-redundant Processor Power
Module (PPM) installed in
indicated processor slot.
Replace with a PPM that
supports redundancy.
Processor in slot X failed
Run Compaq Diagnostics and
replace failed processor.
212-System
Processor Failed/
Mapped out
1 short
214-Processor PPM
Failed Module X
None
Indicated Processor Power
Module (PPM) failed.
Replace failed PPM assembly as
indicated.
215-Non-functioning
Voltage Regulator
Module for
Processors
None
Indicated Processor Power
Module PPM (DC-DC Converter)
has failed or lost redundancy.
Run Compaq Diagnostics.
Replace failed assembly if
necessary
continued
Diagnostic Tools
3-11
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
216-Voltage
Regulator Module for
Processor X no
longer redundant
None
Redundancy failed in Processor
Power Module (PPM)
To restore redundancy, replace
the PPM.
216-Processor PPM
has lost Redundancy,
Module X
None
Indicated Power Processor
Module (PPM) has lost
redundancy.
Replace failed PPM assembly as
indicated.
218-Cache
Accelerators Not
Installed. System
Halted.
None
Cache Accelerators not installed
or improperly installed
Check Cache Accelerator
installation.
219-Tag Update
Rules SRAM Failure.
System Halted
None
Catastrophic chipset failure
occurred.
Call Compaq authorized service
provider.
219-Snoop Rules
SRAM Failure.
System Halted.
None
Catastrophic chipset failure
occurred.
Call Compaq authorized service
provider.
220-Cache
Accelerator Slot X
Initialization Failed.
System Halted.
None
Cache Accelerator in slot X
improperly installed or bad
Check Cache Accelerator
installation and if not properly
installed, replace.
221-Power Fault On
Processor Bus X
None
A Processor Power Module (PPM)
on indicated bus is in a failed
state.
Run Compaq Diagnostics.
Replace failed PPM assembly as
indicated.
301-Keyboard Error
None
Keyboard failure occurred.
Turn off the computer. Then
reconnect the keyboard.
301-Keyboard Error
or Test Fixture
Installed
None
Keyboard failure occurred.
Replace the keyboard.
ZZ-301-Keyboard
Error
None
Keyboard failure occurred. (ZZ
represents the Keyboard Scan
Code.)
1.
A key is stuck. Try to
free it.
2.
Replace the keyboard.
System board, keyboard, or
mouse controller failure
occurred.
1.
Run Compaq Diagnostics.
2.
Replace failed assembly
as indicated.
303-Keyboard
Controller Error
If the Cache Accelerator is
properly installed, see
Chapter 2, “Removal and
Replacement Procedures,” for
instructions on clearing the
error.
None
continued
3-12
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
304-Keyboard or
System Unit Error
Audible Beeps
None
Probable Source of Problem
Recommended Action
Keyboard, keyboard cable, or
system board failure occurred.
1.
Make sure the keyboard is
attached.
2.
Run Compaq Diagnostics
to determine which part is
in error.
3.
Replace the part indicated.
40X-Parallel Port X
Address Assignment
Conflict
2 short
Both external and internal ports
are assigned to parallel port X.
Run the server setup utility to
correct the part assignment.
404-Parallel Port
Address Conflict
Detected.
2 short
A hardware conflict in your
system is preventing the parallel
port from working correctly.
1.
If you have recently added
new hardware, remove it
to see if the hardware is
the cause of the conflict.
2.
Run your server setup
utility to reassign
resources for the parallel
port and manually resolve
the resource conflict.
3.
Run Compaq Diagnostics
to resolve the issue.
1.
Make sure the diskette
drive cables are attached.
2.
Replace the diskette drive,
the cable, or both.
3.
Research and replace
failed assembly as
indicated.
1.
Remove diskette from the
diskette drive.
2.
Replace diskette in drive.
3.
Reformat diskette.
A hardware conflict
in your system is
keeping some
system components
from working
correctly. If you have
recently added new
hardware, remove it
to see if it is the
cause of the conflict.
Alternatively, use
Computer Setup or
your operating
system to ensure
that no conflicts
exist.
601-Diskette
Controller Error
602-Diskette Boot
Record Error
605-Diskette Drive
Type Error
None
None
2 short
Diskette controller circuitry
failure occurred.
The boot sector on the boot disk
is corrupt.
Mismatch in drive type occurred.
Run the server setup utility to
set diskette drive type correctly.
continued
Diagnostic Tools
3-13
Table 3-2
POST Error Messages continued
Error Code
800-Server Feature
Board must be
installed in slot 1 for
proper operation
Audible Beeps
Probable Source of Problem
Recommended Action
None
The system has detected the
absence of the Server Feature
Board.
1.
Install the Server Feature
Board in PCI slot 1.
2.
Reseat the Server Feature
Board.
3.
Verify that the Server
Feature Board is from this
system.
1.
Check to make sure that a
server management
information cable is
installed in the system.
2.
Inspect the server
management information
cable for signs of damage.
3.
Reseat the server
management information
cable on the system board
and on the Server Feature
Board.
1.
Verify that a processor or
processor terminator card
is installed in each
processor slot.
2.
Reseat the processor or
processor terminator card
in each processor slot.
3.
Verify that each processor
has a corresponding
Processor Power Module
installed.
4.
Try replacing each
processor with a processor
terminator card to detect a
failed processor or
Processor Power Module.
801-Server Feature
Board is not properly
cabled to the system.
Verify that the server
management
information cable
from the system
board to the Server
Feature Board in slot
1 is intact and fully
seated at both ends.
None
802-Processor X is
missing or terminator
board is not present.
System Halted.
None
The system has detected that the
server management information
cable is not properly installed.
The system detected that the
indicated processor is empty.
continued
3-14
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
803-Processor
speeds must match
for system operation.
System Halted.
None
804-100 MHz
memory is
incompatible. System
Halted.
None
805-The bootstrap
processor is not the
lowest stepping
processor in the
system. This is an
unsupported
configuration. Swap
the position of the
processor on the
system board to
correct this issue.
None
Probable Source of Problem
Recommended Action
Two processors with different
speed ratings are installed in the
system.
1.
Replace one of the
processors with a
processor terminator card.
All installed processors must
have the same speed rating for
safe operation.
2.
Replace one of the
processors with an
alternate processor rated
for the same operating
speed as the installed
processor.
A memory module other than
133-MHz ECC registered SDRAM
DIMM has been detected.
1.
Reseat all memory
modules in the system.
2.
Remove incompatible
memory modules.
3.
Sequentially try each
memory module
individually in DIMM slot 1
to identify the
incompatible memory
module.
1.
Remove the processor
from processor slot 1.
2.
Remove the processor
from processor slot 2.
3.
Install the processor from
processor slot 1 into
processor slot 2.
4.
Install the remaining
processor in the available
processor slot.
The system has detected that the
processors in the system are not
the same stepping and that the
processor in processor slot 1 has
a lower stepping than the
processor in processor slot 2.
The processor in processor slot 2
must have the same or lower
stepping than the processor in
processor slot 1. (Processor
stepping is a designation that
reflects the processor
generation.)
continued
Diagnostic Tools
3-15
Table 3-2
POST Error Messages continued
Error Code
806-NVRAM has
been reset.
Audible Beeps
None
Please power off the
system and restore
SW1.2 to default
position. Run BIOS
Setup to set default
values.
Probable Source of Problem
Recommended Action
The system board configuration
switch (SW`1) position 2 has
been turned on and the system
configuration data has been
cleared from CMOS. This switch
must be returned to the default
off position for normal operation
and the ability to save
configuration setup data.
1.
Remove power from the
system.
2.
Locate the system board
configuration switch
(SW1). Refer to the user
documentation for
instructions.
3.
Return position 2 to the off
position.
4.
Restart the system.
5.
Press F10 to run the
server setup utility and
configure the system.
6.
Select the primary
operating system.
7.
Set the date and time.
8.
Complete additional
configuration as needed.
1.
Remove power from the
system.
2.
Locate the system board
configuration switch.
3.
Return SW1.1 to the off
position. Restart the
system.
4.
Press F10 and use the
server setup utility to set a
new password.
The system must be
reconfigured.
807-The Setup
password is cleared.
Please power off and
restore the clear
password switch
(SW1).
None
The system board configuration
switch SW1.1 has been turned
on and the system configuration
password has been cleared.
SW1.1 must be returned to the
default off position for normal
operation and the ability to set a
password with the server setup
utility.
1151-Com Port 1
Address Assignment
Conflict
2 short
Both external and internal serial
ports are assigned to COM1.
Run the server setup utility and
correct.
1151-Serial Port A
Address Conflict
Detected
2 short
A hardware conflict is preventing
the normal operation of a serial
port.
Run the server setup utility to
reassign the serial port address
and manually resolve the
conflict.
1152-Com Port 2, 3,
or 4 Address
Assignment Conflict
2 short
Both external and internal serial
ports are assigned to COM2,
COM3, or COM4.
Run the System Configuration
Utility and correct.
1152-Serial Port B
Address Conflict
Detected
2 short
A hardware conflict is preventing
the normal operation of a serial
port.
Run the server setup utility to
reassign the serial port address
and manually resolve the
conflict.
continued
3-16
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
1155-Serial Port
Address Conflict
Detected
2 short
A hardware conflict is preventing
the normal operation of a serial
port.
Run the server setup utility to
reassign the serial port address
and manually resolve the
conflict.
1610-Temperature
violation detected.
Waiting for system to
cool.
2 short
Ambient system temperature too
hot
Check fan in system
environment.
1611-CPU Fan failure
detected
None
Required fan is not spinning.
Check fans.
Reseat fan cable.
Replace fan.
1611-CPU Fan not
present
None
Required fan is not installed.
Check fans.
Reseat fan cable.
Install missing fan.
1611-CPU fan (Fan X)
failure detected
2 short
CPU fan has failed.
Replace the failed fan.
1611-I/O fan (Fan X)
failure detected
2 short
I/O fan has failed.
Replace the failed fan.
1611-Fan failure
detected
2 short
Required fan not installed or
spinning.
Check fans in system
environment.
1611-System Fan
failure detected
None
Required fan is not spinning.
Check fans.
Reseat fan cable.
Replace fan.
1611-System Fan
not present
None
Required fan not installed.
Check fans.
Reseat fan cable.
Install missing fan.
1612-Primary power
supply failure
2 short
Primary power supply has failed.
Replace power supply as soon
as possible.
1613-Low System
Battery
None
Real-time clock system battery is
running low on power.
Replace battery (or add external
battery) as soon as possible.
1615-Power Supply
Failure, Power
Supply Unplugged, or
Power Supply Fan
Failure in Bay X
None
A power supply has failed.
Reseat power supply firmly.
-OrReplace power supply as soon
as possible.
continued
Diagnostic Tools
3-17
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
Your configuration requires an
additional power supply. A
moving bar will display,
indicating that the system is
waiting for another power supply
to be installed.
Install the additional power
supply.
1615-Power supply
configuration error
None
1617-Fan controller
not responding.
System halted.
2 short
Fan controller failure detected.
Check and replace failed
controller assembly.
1617-I/O Fan
controller not
responding.
System halted.
2 short
I/O fan controller failure detected.
Check and replace failed
controller assembly.
1617-CPU Fan
controller not
responding.
System halted.
2 short
CPU fan controller failure
detected.
Check and replace failed
controller assembly.
1618-PCI slots
powered down.
Check PCI Hot-Plug
enabler connectors.
None
PCI Hot Plug enabler is missing
or failed.
Check and replace missing or
failed assembly.
1620-Locked SCSI
Bus Detected. Verify
SCSI bus cabling.
System halted.
None
SCSI bus failure detected.
Ensure that the integrated SCSI
controller has SCSI termination
attached.
1621-Current SCSI
bus cable
configuration is not
recommended
None
Improper SCSI bus cabling
detected.
Check documentation for proper
SCSI bus cabling.
1622-Internal SCSI
Jumper Board Not
Installed
None
The system has detected that the
array enabler board is not
installed.
Install the array enabler board.
1702-SCSI Cable
Error Detected
None
SCSI cable has failed.
1.
Reseat the SCSI cable on
the controller and all
attached devices.
2.
Check the SCSI cable at all
connectors for bent pins.
3.
Replace SCSI cable.
continued
3-18
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
1720-Slot X Drive
Array – S.M.A.R.T.
Hard Drive(s) Detect
Imminent Failure
SCSI: Port Y:
SCSI ID Z.
None
Hard drive predictive failure
condition detected.
The indicated drive has reported
a SMART predictive failure
condition. It may fail at some
time in the future. If this drive is
part of a non-fault-tolerant
configuration, back up all data
before replacing the drive and
restore all data afterward. If this
drive is part of a fault-tolerant
configuration, do not replace
this drive unless all other drives
in the array are online. Press
F1 key to resume.
1721-Slot X Drive
Array – Drive
parameter tracking
predicts imminent
failure. The following
devices should be
replaced when
conditions permit. Do
not replace drive
unless all other
drives in the array
are on-line! Back up
data before replacing
drive(s) if using
RAID 0.
None
Monitor and Performance
thresholds exceeded condition.
Replace the drive when it is
reasonable for you to do so. The
drive has not failed, but Compaq
recommends you replace the
drive.
1721- SMART SCSI
Hard Drive detects
imminent failure
None
Indicated drive has reported a
SMART predictive-failure
condition and may fail at some
time in the future.
If this drive is part of a non-fault
tolerant configuration, back up
all data before replacing the
drive, and restore all data
afterward.
-OrIf this drive is part of a fault
tolerant configuration, do not
replace this drive unless all
other drives in the array are
online.
Press F1 key to resume.
1724-Slot X Drive
Array – Physical
Drive Position
Change(s) Detected –
Logical drive
configuration has
automatically been
updated.
None
Drive change detected.
This message indicates that
logical drive configuration has
been updated automatically
following physical drive position
changes. Press F1 key to
resume.
RESUME = F1 KEY
continued
Diagnostic Tools
3-19
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
1726-Slot X Drive
Array – Array
Accelerator Memory
Size Change
Detected. – Array
Accelerator
configuration has
been updated
automatically.
None
Configuration updated.
This message indicates that the
array accelerator configuration
has been updated automatically
due to replacement of the array
accelerator (or controller), with
one having different cache
memory size. Press F1 key to
resume operation.
1727-Slot X Drive
Array – New Logical
Drive(s) Attachment
Detected. If more
than 32 logical
drives, this message
will be followed by:
“Auto-configuration
failed: Too many
logical drives.”
None
Additional drives detected.
This message indicates that the
controller has detected an
additional array of drives that
was attached when the power
was off. The logical drive
configuration information has
been updated to add the new
logical drives. The maximum
number of logical drives
supported is 32. Additional
logical drives will not be added
to the configuration. Press F1
key to resume operation.
1729-Slot 1 Drive
Array – Disk
Consistency
Initialization in
Progress – RAID 4/5
performance may be
lower until Auto
Reliability Monitoring
has completed
Automatic
Background Parity
Consistency
Initialization.
None
Initial RAID configuration in
progress.
This message is normal
following the initial
configuration of RAID 4 or
RAID 5 logical drives.
Performance of the controller
will improve after the parity data
has been initialized by ARM (an
automatic process that runs in
the background on the
controller).
1730-Fixed Disk 0
does not support
DMA Mode.
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1731-Fixed Disk 1
does not support
DMA Mode.
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1740-Fixed Disk 0
failed Set Block
Mode command
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1741-Fixed Disk 1
failed Set Block
Mode command
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1750-Fixed Disk 0
failed Identify
command
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
continued
3-20
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
1751-Fixed Disk 1
failed Identify
command
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1752-Slot X Drive
Array – This
controller is not
supported in systems
with more than 3 GB
of memory. The array
controller will be
disabled. (RESUME =
F1 KEY)
None
The array controller cannot
access physical system memory
above the 3 GB address range.
Remove the array controller and
replace with a version that will
address memory in the required
range.
1760-Fixed Disk 0
does not support
Block Mode
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1761-Fixed Disk 1
does not support
Block Mode
None
Fixed disk drive error detected.
Run the server setup utility and
correct.
1764-Slot X Drive Array - Capacity Expansion Process is temporarily disabled
(followed by one of the following):
■ Expansion will resume when Array Accelerator has been reattached.
■ Expansion will resume when Array Accelerator has been replaced.
■ Expansion will resume when Array Accelerator RAM allocation is successful.
Reattach or replace array
accelerator. Wait until the array
accelerator batteries have
charged or for Automatic Data
Recovery to complete, as
indicated.
■ Expansion will resume when Array Accelerator battery reaches full charge.
■ Expansion will resume when automatic data recovery has been completed.
1765-Slot X Drive Array Option ROM Appears to Conflict with an ISA Card. ISA
cards with 16-bit memory cannot be configured in memory range C0000 to DFFFF
along with the SMART-2/E 8-bit Option ROM due to EISA bus limitations.
Please remove or reconfigure the ISA card.
Remove or reconfigure
conflicting ISA cards. Disable
shared memory on any ISA
network cards that may be
installed.
1766-Slot X Drive Array requires System ROM Upgrade. Run Systems ROMPaq
Utility.
Run the latest Systems ROMPaq
Utility to upgrade the system
ROMs.
1767-Slot X Drive Array Option ROM is not programmed correctly or may conflict
with the Memory Address Range of an ISA Card. Check the Memory Address
Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt
SMART-2/E Option ROM Reprogramming.
Remove or reconfigure
conflicting ISA cards, especially
any cards that are not
recognized by the System
Configuration Utility. Try
reprogramming the ROM on the
SMART-2/E controller using the
latest Options ROMPaq
(version 2.29 or higher).
1768-Slot X Drive
Array - Resuming
logical drive
expansion process.
No action required. Message
appears whenever a controller
reset or power cycle occurs
while array expansion is in
progress.
None
SMART-2 Controller error
continued
Diagnostic Tools
3-21
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
1769-Slot X Drive
Array - Drive(s)
disabled due to
failure during
expand. Select F1 to
continue with logical
drives disabled.
Select F2 to accept
data loss and to reenable logical drives.
None
SMART-2 Controller error
detected.
Data has been lost while
expanding the array; therefore,
the drives have been
temporarily disabled. Press F2
to accept the data loss and
reenable the logical drives.
Restore data from backup.
1771-Primary Disk
Port Address
Assignment Conflict
None
Internal and external hard drive
controllers are both assigned to
the primary address.
Run the server setup utility and
correct the address assignment.
1772-Secondary
Disk Port Address
Assignment Conflict
None
Address Assignment Conflict.
Internal and external hard drive
controllers are both assigned to
the secondary address.
Run the server setup utility and
correct the address assignment.
1773-Primary Fixed
Disk Port Assignment
Conflict
None
Fixed disk drive error detected
Run the server setup utility and
correct .
1774-Slot X Drive
Array - Obsolete data
found in Array
Accelerator.
Select F1 to discard
contents of Array
Accelerator.
Select F2 to write
contents of Array
Accelerator to drives.
None
SMART-2 Controller error
detected.
Data found in array accelerator
is older than data found on
drives. Press F1 to discard the
older data in the array
accelerator and retain the
newer data on the drives.
1775-Slot X Drive
Array - ProLiant
Storage System Not
Responding SCSI
Port (Y): Check
storage system
power switch and
cables. Turn the
system power off
while checking the
ProLiant power and
cable connections,
then turn the system
power back on to
retry.
None
Storage system problem
detected.
Turn off power to system.
Check external ProLiant power
switch – external drives must all
be powered up before or at the
same time as the main system.
Check cables. If retry does not
help, try replacing the cable,
firmware, backplane, or the
Smart Array Controller.
continued
3-22
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
1776-Slot X Drive
Array – SCSI Bus
Termination Error –
Internal and external
drives cannot both be
attached to the same
SCSI port.
Audible Beeps
None
Probable Source of Problem
Recommended Action
External and internal connectors
of the specified SCSI ports are
both attached to drives. The
indicated SCSI bus is disabled
until this problem is resolved.
The SCSI bus is not properly
terminated when internal and
external drives are attached
concurrently to the same SCSI
bus.
SCSI port Y: Check
cables
RESUME = F1 Key
1777-Slot X Drive
Array – ProLiant
Drive Storage
Enclosure Problem
Detected (followed by
one or more of the
following):
None
Temperature violation detected.
SCSI Port Y: Cooling
Fan Malfunction
Detected
1.
Turn off power to the
server.
2.
Verify cabling to the
specified port.
3.
Reconfigure drives as
indicated.
Check cooling fan operation by
placing hand over fan. Verify
internal plenum cooling fan in
tower servers or storage
systems is operational. If fan is
not operating, check for
obstructions and verify all
internal connections. Replace
unit side panel if removed.
If the ProLiant Storage System
power LED is amber instead of
green, this indicates a
redundant power supply failure.
SCSI Port Y:
Overheated Condition
Detected
Check SCSI cables. If the
message indicates to check
SCSI cables, verify your cabling
against the diagrams in your
Compaq Smart Array Controller
user guide. If the routing is
correct, replace cables on the
specified port until the POST
message is eliminated.
SCSI Port Y:
Side-Panel must be
Closed to Prevent
Overheating
SCSI Port Y:
Redundant Power
Supply Malfunction
Detected
SCSI Port Y: Wide
SCSI Transfer Failed
SCSI Port Y: Interrupt
Signal Inoperative
(RESUME = F1 KEY)
1778-Drive Array
resuming Automatic
Data Recovery
process
None
This message displays whenever
a controller reset or power cycle
occurs while Automatic Data
Recovery is in progress.
No action necessary.
continued
Diagnostic Tools
3-23
Table 3-2
POST Error Messages continued
Error Code
Audible Beeps
Probable Source of Problem
Recommended Action
None
Intermittent drive failure or
possible loss of data detected.
If this message displays and
drive X has not been replaced,
there may be an intermittent
drive failure. This message also
displays immediately following
drive replacement whenever
data must be restored from
backup.
1780-Disk 0 Failure
None
Hard drive/format error detected.
Run Compaq Diagnostics.
Replace failed assembly as
indicated.
1781-Disk 1 Failure
None
Hard drive/format error detected.
Run Compaq Diagnostics.
Replace failed assembly as
indicated.
1782-Disk Controller
Failure
None
Hard disk drive circuitry error
detected.
Run Compaq Diagnostics.
Replace failed assembly as
indicated.
1783-Slot X Drive
Array Controller
Failure.
None
ROM installation problem or array
accelerator board problem
detected.
If this message displays
immediately following a ROM
installation, if the ROM is
defective or not installed
properly. Check to see if the
array accelerator board is
attached properly. Check that
the array controller is firmly
inserted in its slot. Try
upgrading the System ROM.
Otherwise, replace the Smart
Array Controller.
1784-Slot X Drive
Array Drive Failure.
The following SCSI
drive(s) should be
replaced:
SCSI Port Y:
SCSI ID Z:
None
Defective drive and/or cables
detected.
Check for loose cables. Replace
defective drive X and/or
cable(s).
1779-Slot X Drive
Array – Replacement
drive(s) detected OR
previously failed
drive(s) now
operational:
Port Y: SCSI ID Z:
Restore data from
backup if
replacement drive X
has been installed.
continued
3-24
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
1785-Slot X Drive
Array not Configured
(followed by one of
the following):
(1) Run Compaq
Array Configuration
Utility
(2) No drives
detected
(3) Drive positions
appear to have
changed – Run Drive
Array Advanced
Diagnostics if
previous positions
are unknown. Then
turn system power
OFF and move drives
to their original
positions.
(4) Configuration
information indicates
drive positions
beyond the capability
of this controller.
This may be due to
drive movement from
a controller that
supports more drives
than the current
controller.
Audible Beeps
Probable Source of Problem
Recommended Action
None
Drive array configuration not
detected.
(1) Run the Compaq Array
Configuration Utility.
(2) Turn off system and check
SCSI cable connections to make
sure drives are attached
properly.
(3) Run Array Diagnostic Utility if
previous positions are unknown.
Then turn system power off and
move drives to their original
positions.
(4) To avoid data loss, turn
system power off and reattach
drives to the original controller.
(5) To avoid data loss, reattach
drives to the original controller
or upgrade the controller
firmware to the version on the
original controller using Options
ROMPaq.
Press F1 to resume.
(5) Configuration
information indicates
drives were
configured on a
controller with a
newer firmware
version.
(RESUME = F1 KEY)
continued
Diagnostic Tools
3-25
Table 3-2
POST Error Messages continued
Error Code
1786-Slot 1 Drive
Array Recovery
Needed. The
following SCSI
drive(s) need
Automatic Data
Recovery: SCSI
Port 1: SCSI ID 0
Audible Beeps
None
Probable Source of Problem
Recommended Action
System in Interim Data Recovery
mode. Data has not yet been
recovered.
Press F1 to allow Automatic
Data Recovery to begin. Data is
automatically restored to drive X
after the drive has been
replaced or seems to be
working.
-Or1.
Select F1 to continue
with recovery of data
to drive. Select F2 to
continue without
recovery of data to
drive.
The “previously aborted”
version of the 1786 POST
message displays if the
previous rebuild attempt
was aborted for any
reason.
-OrSlot 1 Drive Array
Recovery Needed.
Automatic Data
Recovery Previously
Aborted! The
following SCSI
drive(s) need
Automatic Data
Recovery: SCSI
Port 1: SCSI ID 0
2.
Physical drive
replacement needed:
Drive X.
Run Array Diagnostic
Utility (ADU) for more
information.
If the replacement drive
was failed, try using
another replacement drive.
-Or-
Select F1 to retry
Automatic Data
Recovery to drive.
Select F2 to continue
without starting
Automatic Data
Recovery data to
drive data to drive.
1787-Drive Array
Operating in Interim
Recovery Mode.
Press F2 for the system to
continue to operate in the
Interim Data Recovery
mode.
If rebuild was aborted due
to a read error from
another physical drive in
the array, back up all
readable data on the array,
run Diagnostics Surface
Analysis, and then restore
your data.
None
Hard drive X failed or cable is
loose or defective. Following a
system restart, this message
reminds you that drive X is
defective and fault tolerance is
being used.
1.
Replace drive X as soon as
possible.
2.
Check loose cables.
3.
Replace defective cables.
continued
3-26
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
*1788-Slot X Drive
Array Reports
Incorrect Drive
Replacement. The
following SCSI
drive(s) should have
been replaced: SCSI
Port Y: SCSI ID Z
Audible Beeps
Probable Source of Problem
Recommended Action
None
Drives are not installed in their
original positions, so the drives
have been disabled.
1.
Reinstall the drives
correctly as indicated.
2.
Press F1 to restart the
computer with the drive
array disabled.
The following SCSI
drive(s) were
incorrectly replaced:
SCSI Port Y:
SCSI ID Z.
-OrPress F2 to use the drives
as configured and lose all
the data on them.
Select F1 to continue
– drive array will
remain disabled.
Select F2 to reset
configuration – all
data will be lost.
* The 1788 error message can also be displayed inadvertently due to a bad power cable connection to the drive, noise
on the data cable, or a defective SCSI cable. If this message was due to a bad power cable connection, but not incorrect
drive replacement, repair the connection and press F2. If the message is not eliminated by pressing F2, run Array
Diagnostic Utility to resolve.
-OrIf this message was not due to a bad power cable connection and no drive replacement took place, this could indicate
noise on the data cable. Check cable for proper routing.
-OrIf this message is due to a defective SCSI cable, replace the cable.
continued
Diagnostic Tools
3-27
Table 3-2
POST Error Messages continued
Error Code
1789-Slot X Drive
Array SCSI Drive(s)
Not Responding.
Check cables or
replace the following
SCSI drives:
SCSI Port Y:
SCSI ID Z
Audible Beeps
None
Probable Source of Problem
Recommended Action
Cable or hard drive failure
occurred.
1.
Check the cable
connections.
2.
If cables are connected,
replace the drive.
3.
If you do not want to
replace the drives at this
time, press F2.
Select F1 to continue
– drive array will
remain disabled.
Select F2 to failed
drives that are not
responding – Interim
Recovery Mode will
be enabled if
configured for fault
tolerance.
1790-Disk 0
Configuration Error
None
Hard drive error or wrong drive
type detected.
Run the server setup utility and
Compaq Diagnostics and
correct. Replace failed
assembly as indicated.
1791-Disk 1 Error
None
Hard drive error or wrong drive
type detected.
Run the server setup utility and
Compaq Diagnostics and
correct. Replace failed
assembly as indicated.
1792-Drive Array
Reports Valid Data
Found in Array
Accelerator.
None
This indicates that while the
system was in use, power was
interrupted while data was in the
array accelerator memory. Power
was then restored within 8 to
10 days, and the data in the
array accelerator was flushed to
the drive array.
No action necessary; no data
has been lost. Perform orderly
system shutdowns to prevent
data from remaining in the array
accelerator.
1792-Secondary
Disk Controller
Failure
None
Part of the IDE drive electronics
has failed.
Run Compaq Diagnostics and
replace failed assembly as
indicated.
1793-Secondary
Controller or Disk
Failure
None
The IDE controller or an attached
drive has failed.
Run Compaq Diagnostics and
replace failed assembly as
indicated.
1793-Drive Array –
Array accelerator
Battery Depleted –
Data Lost.
None
This indicates that while the
system was in use, power was
interrupted while data was in the
array accelerator memory.
Power was not restored within
8 to 10 days. Perform orderly
system shutdowns to prevent
data from remaining in the array
accelerator.
Data will
automatically be
written to drive array.
(Error message 1794
also displays.)
Array accelerator batteries failed.
Data in array accelerator has
been lost.
continued
3-28
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-2
POST Error Messages continued
Error Code
1794-Drive Array –
Array accelerator
Battery Charge Low.
Audible Beeps
Probable Source of Problem
Recommended Action
None
This is a warning that the battery
charge is below 75 percent.
Posted writes are disabled.
Replace the array accelerator
board if batteries do not
recharge within 36 power-on
hours.
None
This indicates that while the
system was in use, power was
interrupted while data was in the
array accelerator memory.
Match the array accelerator to
the correct drive array, or run
the System Configuration Utility
to clear the data in the array
accelerator.
Array accelerator is
temporarily disabled.
Array accelerator will
be re-enabled when
battery reaches full
charge.
1795-Drive Array Array accelerator
Configuration Error.
Data does not
correspond to this
drive array. Array
accelerator is
temporarily disabled.
1796-Drive Array Array accelerator Not
Responding.
The data stored in the array
accelerator does not correspond
to this drive array.
None
Array accelerator is defective or
has been removed.
Array accelerator is
temporarily disabled.
1.
Check that the array
accelerator is properly
seated.
2.
Run the System
Configuration Utility to
reconfigure the Compaq
IDA-2 without the array
accelerator.
1797-Drive Array Array accelerator
Read Error Occurred.
Data in array
accelerator has been
lost. Array
accelerator is
disabled.
None
Hard parity error while reading
data from posted-writes memory
Enable array accelerator
1798-Drive Array Array accelerator
Write Error Occurred.
None
Hard parity error while writing
data to posted-writes memory
Enable array accelerator.
Array accelerator is
disabled.
continued
Diagnostic Tools
3-29
Table 3-2
POST Error Messages continued
Error Code
Probable Source of Problem
Recommended Action
None
Volume failed due to loss of data
in posted-writes memory.
Press F1 to continue with
logical drives disabled or F2 to
accept data loss and re-enable
logical drives.
None (beeps only)
2 long
No valid memory is present in
the system.
Replace failed memory with
valid memory.
None (beeps only)
2 long, 2 short
Power is cycled. Temperature is
too hot. Processor fan not is
installed or spinning.
Check fans.
1799-Drive Array Drive(s) Disabled due
to array accelerator
Data Loss.
Audible Beeps
Select “F1” to
continue with logical
drives disabled.
Select “F2” to accept
data loss and to
re-enable logical
drives.
(Run System
Configuration Utility F10 key)
None
A configuration error occurred
during POST.
Press F10 to run System
Configuration Utility.
(RESUME - F1 KEY)
None
As indicated to continue.
Press F1.
3-30
Compaq ProLiant 8500 Server Maintenance and Service Guide
Diagnostics Software
Test Error Codes tables include all test error codes generated by Compaq products. Each code in
the tables has a corresponding description and recommended actions. Each system generates
only those codes that apply to its configuration and options.
When you select Diagnostics and Utilities from the System Configuration Utility main menu,
the utility prompts you to test, inspect, upgrade, and diagnose the server.
Diagnostics and Utilities are located on the system partition on the hard drive and must be
accessed when a system configuration error is detected during the Power-On Self-Test (POST).
Compaq Diagnostics software is also available on the Compaq SmartStart and Support
Software CD. You can create a Diagnostics diskette from the SmartStart and Support
Software CD and run Diagnostics from diskette. See the procedure in the “Running Compaq
Utilities” section earlier in this chapter.
The following options are available from the Diagnostics and Utilities menu:
■
Test Computer
■
Inspect Computer
■
Upgrade Firmware
■
Remote Utilities
■
Diagnose Drive Array
Diagnostic error codes are generated when the Diagnostics software recognizes a problem.
These error codes help identify possible defective subassemblies.
Steps for Diagnostics
In each case, the Recommended Action column of the proccesor test error code tables lists the
steps necessary to correct the problem. After completing each step, run the Diagnostics utility to
verify that the error condition has been corrected. If the error code reappears:
1. Perform the next step listed in the table.
2. Run the Diagnostics program again.
3. Follow this procedure until the Diagnostics program no longer detects an error condition.
Diagnostic Tools
100 – 199, Primary Processor Test Error Codes
The 100 series of diagnostic error codes identifies failures with processor and system board
functions.
Table 3-3
Primary Processor Test Error Codes
Error Code
Description
Recommended Action
101-xx
CPU test failed.
Replace the processor board and retest.
103-xx
DMA page registers test failed.
Replace the processor board and retest.
104-xx
Interrupt controller master test
failed.
105-xx
Port 61 error.
106-xx
Keyboard controller self-test
failed.
107-xx
CMOS RAM test failed.
1.
Replace the battery/clock module and retest.
108-xx
CMOS interrupt test failed.
2.
Replace the system board and retest.
109-xx
CMOS clock load data test failed.
110-xx
Programmable timer load data test
failed.
111-xx
Refresh detect test failed.
112-xx
Speed test slow mode out of
range.
113-xx
Protected mode test failed.
114-xx
Speaker test failed.
Replace the processor board and retest.
1.
Verify the speaker connection and retest.
2.
Replace the speaker and retest.
3.
Replace the system board and retest.
116-xx
Cache test failed.
Replace the system board and retest.
122-xx
Multiprocessor Dispatch test
failed.
1.
Check the system configuration and retest.
2.
Replace the processor board and retest.
123-xx
Interprocessor Communication
test failed.
3.
Replace the system board and retest.
199-xx
Installed devices test failed.
1.
Check the system configuration and retest.
2.
Verify cable connections and retest.
3.
Check switch and jumper settings and retest.
4.
Run the Configuration Utility and retest.
5.
Replace the processor board and retest.
6.
Replace the system board and retest.
3-31
3-32
Compaq ProLiant 8500 Server Maintenance and Service Guide
200 – 299, Memory Test Error Codes
The 200 series of diagnostic error codes identifies failures with the memory subsystem.
Table 3-4
Memory Test Error Codes
Error Code
Description
Recommended Action
200-xx
Invalid memory configuration.
Reinsert memory modules in correct location and retest.
201-xx
Memory machine ID test failed.
1.
Replace the system ROM and retest.
202-xx
Memory system ROM checksum
failed.
2.
Replace the processor board and retest.
3.
Replace the memory expansion board and retest.
203-xx
Memory write/read test failed.
1.
Replace the memory module and retest.
204-xx
Memory address test failed.
2.
Replace the processor board and retest.
205-xx
Walking I/O test failed.
3.
Replace the memory expansion board and retest.
206-xx
Increment pattern test failed.
207-xx
Invalid memory configuration check DIMM installation. DIMMs
installed have 8K refresh.
Replace DIMMs.
208-xx
Invalid memory speed detected check DIMM installation. Slow
DIMMs may cause data loss.
Replace DIMMs with timing greater than 60 ns.
210-xx
Random pattern test failed.
1.
Replace the memory module and retest.
2.
Replace the processor board and retest.
3.
Replace the memory expansion board and retest.
215
Non-functioning DC-DC converter
for processor X
Replace the DC-DC converter (Processor Power
Module).
300 – 399, Keyboard Test Error Codes
The 300 series of diagnostic error codes identifies failures with keyboard and system board
functions.
Table 3-5
Keyboard Test Error Codes
Error Code
Description
Recommended Action
301-xx
Keyboard short test, 8042 self-test
failed.
1.
302-xx
Keyboard long test failed.
Check the keyboard connection. If disconnected,
turn off the computer, connect the keyboard, turn
on the power, and retest.
303-xx
Keyboard LED test, 8042 self-test
failed.
2.
Replace the keyboard and retest.
3.
Replace the system board and retest.
304-xx
Keyboard typematic test failed.
Diagnostic Tools
400 – 499, Parallel Printer Test Error Codes
The 400 series of diagnostic error codes identifies failures with parallel printer interface card or
system board functions.
Table 3-6
Parallel Printer Test Error Codes
Error Code
Description
Recommended Action
401-xx
Printer failed or not connected.
1.
Connect the printer and retest.
402-xx
Printer data register failed.
2.
Check the power to the printer and retest.
403-xx
Printer pattern test failed.
3.
Install the loopback connector and retest.
498-xx
Printer failed or not connected.
4.
Check the switch on the serial/parallel interface
board (if applicable) and retest.
5.
Replace the serial/parallel interface board
(if applicable) and retest.
6.
Replace the system board and retest.
500 – 599, Video Display Unit Test Error Codes
The 500 series of diagnostic error codes identifies failures with video or system board functions.
Table 3-7
Video Display Unit Test Error Codes
Error Code
Description
Recommended Action
501-xx
Video controller test failed.
1.
Replace the monitor and retest.
502-xx
Video memory test failed.
2.
Replace the Advanced VGA board and retest.
503-xx
Video attribute test failed.
3.
Replace the system board and retest.
504-xx
Video character set test failed.
505-xx
Video 80 x 25-mode 9 x 14
character cell test failed.
506-xx
Video 80 x 25-mode 8 x 8
character cell test failed.
507-xx
Video 40 x 25-mode test failed.
508-xx
Video 320 x 200-mode color set 0
test failed.
continued
3-33
3-34
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-7
Video Display Unit Test Error Codes continued
Error Code
Description
Recommended Action
509-xx
Video 320 x 200-mode color set 1
test failed.
510-xx
Video 640 x 200-mode test failed.
511-xx
Video screen memory page test
failed.
512-xx
Video gray scale test failed.
514-xx
Video white screen test failed.
516-xx
Video noise pattern test failed.
600 – 699, Diskette Drive Test Error Codes
The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or
system board functions.
Table 3-8
Diskette Drive Test Error Codes
Error Code
Description
Recommended Action
600-xx
Diskette ID drive types test failed.
1.
Replace the diskette and retest.
601-xx
Diskette format failed.
2.
602-xx
Diskette read test failed.
Check the diskette power and signal cables,
replace if necessary, and retest.
3.
Replace the diskette drive and retest.
603-xx
Diskette write/read/compute test
failed.
4.
Replace the system board and retest.
1.
Replace the media and retest.
2.
Run the Configuration Utility and retest.
604-xx
Diskette random seek test failed.
605-xx
Diskette ID media failed.
606-xx
Diskette speed test failed.
607-xx
Diskette wrap test failed.
608-xx
Diskette write-protect test failed.
609-xx
Diskette reset controller test
failed.
610-xx
Diskette change line test failed.
694-xx
Pin 34 is not cut on 360 KB
diskette drive.
697-xx
Diskette type error.
698-xx
Diskette drive speed not within
limits.
699-xx
Diskette drive/media ID error.
Diagnostic Tools
800 – 899, Monochrome Video Board Test Error Codes
The 800 series of diagnostic error codes identifies failures with monochrome video boards or
system board functions.
Table 3-9
Monochrome Video Board Test Error Codes
Error Code
Description
Recommended Action
802-xx
Video memory test failed.
1.
Replace monitor and retest.
824-xx
Monochrome video text mode test
failed.
2.
Replace the Advanced VGA board and retest.
3.
Replace monochrome board and retest.
4.
Replace the system board and retest.
1100 – 1199, Serial Test Error Codes
The 1100 series of diagnostic error codes identifies failures with serial/parallel interface board
or system board functions.
Table 3-10
Serial Test Error Codes
Error Code
Description
Recommended Action
1101-xx
Serial port test failed.
1.
1109-xx
Clock register test failed.
Check the switch settings on the serial/parallel
interface board (if applicable) and retest.
2.
Replace the serial/parallel interface board
(if applicable) and retest.
3.
Replace the system board and retest.
3-35
3-36
Compaq ProLiant 8500 Server Maintenance and Service Guide
1200 – 1299, Modem Communications Test Error Codes
The 1200 series of diagnostic error codes identifies failures with the modem.
Table 3-11
Modem Communications Test Error Codes
Error Code
Description
Recommended Action
1201-xx
Modem internal loopback test
failed.
1.
Refer to the modem documentation for correct
setup procedures and retest.
1202-xx
Modem timeout test failed.
2.
Check the modem line and retest.
1203-xx
Modem external termination test
failed.
3.
Replace the modem and retest.
1204-xx
Modem auto originate test failed.
1206-xx
Dial multifrequency tone test
failed.
1210-xx
Modem direct connect test failed.
1700 – 1799, Hard Drive Test Error Codes
The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive
controller boards, hard drive cabling, and system board functions. If the system uses a drive
array controller, see the “Array Diagnostic Utility” section.
Table 3-12
Hard Drive Test Error Codes
Error Code
Description
Recommended Action
1700-xx
Hard drive ID drive types test
failed.
1.
Run the System Configuration Utility and verify the
drive type.
1701-xx
Hard drive format test failed.
2.
1702-xx
Hard drive read test failed.
Replace the hard drive signal and power cables
and retest.
3.
Replace the hard drive controller and retest.
1703-xx
Hard drive write/read/compare
test failed.
4.
Replace the hard drive and retest.
5.
Replace the system board and retest.
1704-xx
Hard drive random seek test
failed.
1705-xx
Hard drive controller test failed.
1708-xx
Hard drive format bad track test
failed.
1709-xx
Hard drive reset controller test
failed.
1710-xx
Hard drive park head test failed.
continued
Diagnostic Tools
Table 3-12
Hard Drive Test Error Codes continued
Error Code
Description
Recommended Action
1715-xx
Hard drive head select test failed.
1716-xx
Hard drive conditional format test
failed.
1717-xx
Hard drive ECC* test failed.
1719-xx
Hard drive power mode test failed.
1736-xx
Drive Monitoring failed.
1799-xx
Invalid hard drive type failed.
Note: Error Checking and Correcting
1900 – 1999, Tape Drive Test Error Codes
The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives,
tape drive cabling, adapter boards, or the system board assembly.
Table 3-13
Tape Drive Test Error Codes
Error Code
Description
Recommended Action
1900-xx
Tape ID failed.
1.
Replace the tape cartridge and retest.
1901-xx
Tape servo write failed.
2.
1902-xx
Tape format failed.
Check and/or replace the signal cable and
retest.
1903-xx
Tape drive sensor test failed.
3.
Check the switch settings on the adapter
board (if applicable).
1904-xx
Tape BOT/EOT test failed.
4.
1905-xx
Tape read test failed.
Replace the tape adapter board (if
applicable) and retest.
1906-xx
Tape write/read/compare test failed.
5.
Replace the tape drive and retest.
6.
Replace the system board and retest.
3-37
3-38
Compaq ProLiant 8500 Server Maintenance and Service Guide
2400 – 2499, Advanced VGA Board Test Error Codes
The 2400 series of diagnostic error codes identifies failures with video boards, monitors, or the
system board assembly.
Table 3-14
Advanced VGA Board Test Error Codes
Error Code
Description
Recommended Action
2402-xx
Video memory test failed.
1.
Run the System Configuration Utility.
2403-xx
Video attribute test failed.
2.
Replace the monitor and retest.
2404-xx
Video character set test failed.
3.
Replace the Advanced VGA board or other
video board and retest.
2405-xx
Video 80 x 25 mode 9 x 14 character cell
test failed.
4.
Replace the system board and retest.
2406-xx
Video 80 x 25 mode 8 x 8 character cell
test failed.
2407-xx
Video 40 x 25 mode test failed.
2408-xx
Video 320 x 320 mode color set 0 test
failed.
2409-xx
Video 320 x 320 mode color set 1 test
failed.
2410-xx
Video 640 x 200 mode test failed.
1.
Run the System Configuration Utility.
2411-xx
Video screen memory page test failed.
2.
Replace the monitor and retest.
2412-xx
Video gray scale test failed.
3.
Replace the Advanced VGA board or other
video board and retest.
2414-xx
Video white screen test failed.
4.
Replace the system board and retest.
2416-xx
Video noise pattern test failed.
2417-xx
Lightpen text mode test failed, no
response.
2418-xx
ECG/VGC memory test failed.
2419-xx
ECG/VGC ROM checksum test failed.
2420-xx
ECG/VGC attribute test failed.
2421-xx
ECG/VGC 640 x 200 graphics mode test
failed.
2422-xx
ECG/VGC 640 x 350 16-color set test
failed.
2423-xx
ECG/VGC 640 x 350 64-color test failed.
2424-xx
ECG/VGC monochrome text mode test
failed.
2425-xx
ECG/VGC monochrome graphics mode
test failed.
2431-xx
640 x 480 graphics test failed.
continued
Diagnostic Tools
Table 3-14
Advanced VGA Board Test Error Codes continued
Error Code
Description
Recommended Action
2432-xx
320 x 200 graphics (256-color mode)
test failed.
2448-xx
Advanced VGA controller test failed.
2451-xx
132-column Advanced VGA test failed.
2456-xx
Advanced VGA 256-Color test failed.
2458-xx
Advanced VGA bit BLT test
1.
Run Setup.
2468-xx
Advanced VGA DAC test
2.
Replace the system board and retest.
2477-xx
Advanced VGA data path test
2480-xx
Advanced VGA DAC test
6000 – 6099, Compaq NIC Boards Test Error Codes
The 6000 series of diagnostic error codes identifies failures with 32-bit DualSpeed Compaq
NetFlex-2/Token Ring Controllers.
Table 3-15
Compaq Network Interface Controller Boards Test Error Codes
Error Code
Description
Recommended Action
6000-xx
Network card ID failed.
1.
6001-xx
Network card setup failed.
Check the controller installation in the EISA
slot.
6002-xx
Network card transmit failed.
2.
Check the interrupt type and number
setting.
6014-xx
Network card configuration failed.
3.
6016-xx
Network card reset failed.
6028-xx
Network card internal failed.
Check the media connection at the
controller and Multistation Access Unit
(MAU).
6029-xx
Network card external failed.
4.
6089-xx
Network card open failed.
Check the media speed (4/16) and type of
Unshielded Twisted Pair/Shielded Twisted
Pair (UTP/STP) settings.
6090-xx
Network card initialization failed.
5.
Check the MAU, cabling, or other network
components.
6091-xx
Network card internal loopback failed.
6.
Replace the controller.
6092-xx
Network card external loopback failed.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
6500 – 6599, SCSI Hard Drive Test Error Codes
The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard
drive controller boards, SCSI hard drive cabling, and system board functions. If the system uses
a drive array controller, see the “Array Diagnostic Utility” section.
Table 3-16
SCSI Hard Drive Test Error Codes
Error Code
Description
Recommended Action
6500-xx
SCSI disk ID drive types test failed.
1.
6502-xx
SCSI disk unconditional format test
failed.
Run the System Configuration Utility and
verify the drive type.
2.
Run the System Configuration Utility and
verify the drive type.
3.
Replace the SCSI disk drive signal and
power cables and retest.
6505-xx
SCSI disk read test failed.
6506-xx
SCSI disk SA/Media test failed.
6509-xx
SCSI disk erase tape test failed.
4.
Replace the SCSI controller and retest.
6523-xx
SCSI disk random read test failed.
5.
Replace the SCSI disk drive and retest.
6528-xx
Media load/unload test failed.
6.
Replace the system board and retest.
6600 – 6699, SCSI/IDE CD-ROM Drive Test Error Codes
The 6600 series of diagnostic error codes identifies failures with the CD-ROM drive cabling,
CD-ROM drives, adapter boards, or the system board assembly.
Table 3-17
SCSI/IDE CD-ROM Drive Test Error Codes
Error Code
Description
Recommended Action
6600-xx
CD-ROM ID failed.
1.
Replace the CD-ROM media and retest.
6605-xx
CD-ROM Read failed.
2.
Check the signal cable, replace if
necessary, and retest.
3.
Check the switch settings on the adapter
board (if applicable).
4.
Replace the SCSI controller (if applicable)
and retest.
5.
Replace the CD-ROM drive and retest.
6.
Replace the system board and retest.
Diagnostic Tools
6700 – 6799, SCSI Tape Drive Test Error Codes
The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives,
media changers, tape drive cabling, adapter boards, or the system board assembly.
Table 3-18
SCSI Tape Drive Test Error Codes
Error Code
Description
Recommended Action
6700-xx
SCSI tape ID drive types test failed.
1.
6706-xx
SCSI disk SA/Media test failed.
Run the System Configuration Utility and
verify the drive type.
6709-xx
SCSI disk erase tape test failed.
2.
Replace the SCSI tape drive signal and
power cables and retest.
6728-xx
Media load/unload test failed.
3.
Replace the SCSI controller and retest.
4.
Replace the SCSI tape drive and retest.
5.
Replace the system board and retest.
7000 – 7099, Server Manager/R Board Test Error Codes
The 7000 series of diagnostic error codes identifies failures with the Server Manager/R board.
Table 3-19
Server Manager/R Board Test Error Codes
Error Code
Description
Recommended Action
7000-11
Processor (80186 timer)
Replace the Server Manager/R board and retest.
7000-12
Processor (80186 registers)
7000-13
Processor (watch dog timer)
7000-14
Processor (8570 RAM)
7000-15
Processor (8570 RTC)
7000-21
Memory
7000-22
Memory write/read
7000-23
Memory address
7000-24
Memory refresh alert
7000-25
Memory increment
Error Code
Description
Recommended Action
7000-26
Memory random data
Replace the Server Manager/R board and retest.
7000-27
Memory disturb address
7000-28
Memory HBM
7000-33
HBM IO
7000-34
HBM BMIC
continued
3-41
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-19
Server Manager/R Board Test Error Codes continued
Error Code
Description
Recommended Action
7000-35
HBM video
Replace the Server Manager/R board and retest.
7000-41
ser_int
7000-42
ser_int
7000-43
ser_ext
7000-44
ser_ext
7000-45
ser_ext_int
7000-46
ser_ext_int
7000-51
mdm_int
7000-52
mdm_int
7000-53
mdm_ext
7000-54
mdm_ext
7000-55
mdm_ext_int
7000-56
mdm_ext_int
7000-57
mdm\c\analog
7000-61
Voice/DTMF internal loopback
7000-62
Voice/DTMF internal loopback
7000-78
Host ADC Measurements
7000-79
Battery
Replace the Server Manager/R board Enhanced
2400-Baud Integrated Modem and retest.
Replace the Server Manager/R board voice ROM.
Replace the Server Manager/R board battery.
8600 – 8699, Pointing Device Interface Test Error Codes
The 8600 diagnostic error codes identify failures with the pointing device (mouse, trackball, and
so on) or the system board assembly.
Table 3-20
Pointing Device Interface Test Error Codes
Error Code
Description
Recommended Action
8601-xx
Pointing Device Interface test failed.
1.
Replace with a working pointing device and
retest.
2.
Replace the system board and retest.
Diagnostic Tools
Array Diagnostic Utility
Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all
Compaq servers that support Compaq array controllers and are running SmartStart 4.10 or later.
The two main functions of ADU are to collect all possible information about array controllers in
the system and to generate a list of detected problems. The error messages and codes listed
include all codes generated by Compaq products. The system generates only codes applicable to
the configuration and options in the server.
ADU works by issuing multiple commands to the array controllers to determine if a problem
exists. This data can then be saved to a file. In severe situations, this file can be sent to Compaq
for analysis. In most cases, ADU provides enough information to initiate problem resolution
immediately.
NOTE: ADU does not write to the drives, destroy data, or change or remove configuration information.
Starting ADU
1. Insert the SmartStart CD into the CD-ROM drive.
2. Reboot the system from the SmartStart CD.
3. Select Array Diagnostic Utility (ADU) from the System Utilities menu.
A “Please Wait” panel displays, indicating that ADU is identifying the system parameters. ADU
gathers information from all of the array controllers in the system. The time it takes to gather
this information depends on the size of the system. When the information gathering process is
complete, ADU displays the main screen or a panel indicating any problems detected.
CAUTION: Do not cycle the power during this process. ADU must perform low-level operations
that, if interrupted, could cause the controller to revert to a previous level of firmware if the
firmware was soft-upgraded.
4. To generate an ADU report, select File then Save Data from the command menu.
3-43
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-21
ADU Diagnostic Messages
Message
Description
Recommended Action
Accelerator board
not detected
Array controller did not detect a
configured array accelerator board.
Install the array accelerator board on the
array controller. If an array accelerator
board is already installed, check for proper
seating on the array controller board.
Accelerator error log
Lists the last 32 parity errors on
transfers to or from memory on the
array accelerator board; displays
starting memory address, transfer
count, and operation (read and write)
If there are many parity errors, you may
need to replace the array accelerator
board.
Accelerator parity
read errors: n
Number of times that read memory
parity errors were detected during
transfers from memory on array
accelerator board
If there are many parity errors, you may
need to replace the array accelerator
board.
Accelerator parity
write errors: n
Number of times that write memory
parity errors were detected during
transfers to memory on the array
accelerator board
If there are many parity errors, you may
need to replace the array accelerator
board.
Accelerator status:
Cache was
automatically
configured during
last controller reset.
Cache board was replaced with one of
a different size.
Normal operations should continue.
Accelerator status:
Data in the cache
was lost due to some
reason other than
the battery being
discharged.
Data in the cache was lost, but not
because of the battery being
discharged.
Ensure that the array accelerator is
properly seated. If the error continues, you
may need to replace the array accelerator.
Accelerator status:
Dirty data detected
has reached limit.
Cache still enabled,
but writes no longer
being posted.
The number of cache lines containing
dirty data that cannot be flushed
(written) to the drives has reached a
preset limit. The cache is still enabled,
but writes are no longer being posted.
This error usually occurs when there is
a problem with the drives.
Resolve problem with drives. The
controller will then be able to write dirty
data to drives and posted write operations
will be restored.
Accelerator status:
Dirty data detected.
Unable to write dirty
data to drives.
At least one cache line contains dirty
data that the controller has been
unable to flush (write) to the drives.
This problem usually occurs when
there is a problem with the drives.
Resolve the problem with the drives. The
controller will then be able to write dirty
data to drives.
Accelerator status:
Excessive ECC errors
detected in at least
one cache line. As a
result, at least one
cache line is no
longer in use.
At least one line in the cache is no
longer in use due to excessive ECC
errors detected during use of the
memory associated with that cache
line.
Replacement of cache should be
considered. If cache replacement is not
done, remaining cache lines should
continue to operate properly.
continued
Diagnostic Tools
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Accelerator status:
Obsolete data
detected
During reset initialization, obsolete
data was found in cache. This was due
to drives being moved and written to
by another controller.
Normal operations should continue. The
controller will either write data to the
drives or discard the data completely.
Accelerator status:
Obsolete data was
discarded.
During reset initialization, obsolete
data was found in cache and was
discarded (not written to drives).
Normal operations should continue.
Accelerator status:
Obsolete data was
flushed (written) to
drives.
During reset initialization, obsolete
data was found in cache. Obsolete
data was written to the drives, but
newer data may have been
overwritten.
If newer data was overwritten, you may
need to restore newer data; otherwise,
normal operations should continue.
Accelerator status:
Permanently
disabled
Array accelerator board has been
permanently disabled. It remains
disabled until it is reinitialized using
the Array Configuration Utility.
Check the Disable Code field. Run Array
Configuration Utility to reinitialize the array
accelerator board.
Accelerator status:
Possible data loss in
cache
Possible data loss detected during
power-up due to all batteries being
below sufficient voltage level and no
presence of identification signatures
on the array accelerator board.
There is no way to determine if dirty or
bad data was in the cache and is now lost.
Accelerator status:
Temporarily disabled
Array accelerator board has been
temporarily disabled.
Check the Disable Code field.
Accelerator status:
Unrecognized status
A status was returned from the array
accelerator board that ADU does not
recognize.
Obtain the latest version of ADU.
Accelerator status:
Valid data found at
reset
Valid data was found in posted write
memory at reinitialization. Data will be
flushed to disk.
Not an error or data loss condition; no
action required.
Accelerator status:
Warranty alert
Catastrophic problem with array
accelerator board. Refer to other
messages on Diagnostics screen for
exact meaning of this message.
Replace the array accelerator board.
Adapter/NVRAM ID
mismatch
EISA nonvolatile RAM has an ID for a
different controller from the one
physically present in the slot.
Run the System Configuration Utility.
Array accelerator
battery pack X not
fully charged
Battery is not fully charged.
If 75% of batteries present are fully
charged, array accelerator is fully
operational. If less than 75% of batteries
are fully charged, allow 36 hours to
recharge them.
Array accelerator
battery pack X below
reference voltage
(recharging)
Battery pack on array accelerator is
below required voltage levels.
Allow enough time for batteries to
recharge (36 hours). If batteries have not
recharged after 36 hours, replace the
array accelerator board.
Board in use by
expand operation
Array accelerator memory is in use by
Expand operation.
Operate system without array accelerator
board until Expand operation completes.
continued
3-45
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Board not attached
Array controller configured for use
with array accelerator board, but one
is not attached.
Attach array accelerator board to array
controller.
Configuration
signature is zero.
ADU detected that nonvolatile RAM
contains a configuration signature of
zero. Old versions of the System
Configuration Utility could cause this.
Run the latest version of System
Configuration Utility to configure the
controller and nonvolatile RAM.
Configuration
signature mismatch
Array accelerator board configured for
a different array controller board.
Configuration signature on array
accelerator board does not match the
one stored on the array controller
board.
To recognize the array accelerator board,
run the Array Configuration Utility.
Controller
communication
failure occurred.
Controller communication failure
occurred.
ADU was unable to successfully issue
commands to the controller in this slot.
Controller detected.
NVRAM configuration
not present
EISA nonvolatile RAM does not contain
a configuration for this controller.
Run the System Configuration Utility to
configure the nonvolatile RAM.
Controller firmware
needs upgrading
Controller firmware is below the latest
recommended version.
Run Options ROMPaq to upgrade the
controller to the latest firmware revision.
Controller is located
in special “video”
slot.
Controller is installed in slot for special
video control signals. If controller is
used in this slot, LED indicators on
front panel may not function properly.
Install the controller in a different slot and
run the System Configuration Utility to
configure the controller and nonvolatile
RAM. Then run the Array Configuration
Utility to configure controller.
Controller is not
configured.
Controller is not configured. If
controller was previously configured
and you change drive locations, there
may be a problem with placement of
the drives. ADU examines each
physical drive and looks for drives that
have been moved to a different drive
bay.
Look for messages indicating which drives
have been moved. If none appear and
drive swapping did not occur, run the
Array Configuration Utility to configure the
controller and run the System
Configuration Utility to configure
nonvolatile RAM. Do not run either utility if
you believe drive swapping has occurred.
continued
Diagnostic Tools
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Controller reported
POST error.
Error Code: X
The controller returned an error from
its internal Power-On Self-Tests.
Replace the controller.
Controller restarted
with a signature of
zero.
ADU did not find a valid configuration
signature to use to get the data.
Nonvolatile RAM may not be present
(unconfigured) or the signature
present in nonvolatile RAM may not
match the signature on the controller.
Run the System Configuration Utility to
configure the controller and nonvolatile
RAM.
Disable command
issued.
Posted-writes have been disabled by
the issuing of the Accelerator Disable
command. This occurred because of
an operating system device driver.
Restart the system. Run the Array
Configuration Utility to reinitialize the array
accelerator board.
Drive (bay) X
firmware needs
upgrading.
Firmware on this physical drive is
below the latest recommended
version.
Run the Options ROMPaq Utility to upgrade
the drive firmware to the latest revision.
Drive (bay) X has
insufficient capacity
for its configuration.
Drive has insufficient capacity to be
used in this logical drive configuration.
Replace this drive with a larger capacity
drive.
Drive (bay) X has
invalid M&P stamp.
Physical drive has invalid monitor and
performance data.
Run the System Configuration Utility to
properly initialize this drive.
Drive (bay) X has
loose cable.
The array controller could not
communicate with this drive at power
up. This drive has not previously
failed.
Check all cable connections first. The
cables could be bad, loose, or
disconnected. Turn on the system and
attempt to reconnect signal/power cable to
the drive. If this does not work, replace the
cable. If that does not work, the drive may
need to be replaced.
Drive (bay) X is a
replacement drive.
This drive has been replaced. This
message displays if a drive is replaced
in a fault tolerant logical volume.
If the replacement was intentional, allow
the drive to rebuild.
Drive (bay) X is a
replacement drive
marked OK.
This drive has been replaced and
marked OK by the firmware. This may
occur if a drive has an intermittent
failure (for example, if a drive has
previously failed, then when ADU is
run, the drive starts working again).
Replace the drive.
Drive (bay) X is
failed.
The indicated physical drive has failed.
Replace the drive.
Drive (bay) X is
undergoing drive
recovery.
This drive is being rebuilt from the
corresponding mirror or parity data.
Normal operations should occur.
Drive (bay) X needs
replacing
The 210-megabyte hard drive has
firmware version 2.30 or 2.31.
Replace the drive.
Drive (bay) X upload
code not readable
An error occurred while ADU was
trying to read the upload code
information from this drive.
If there were multiple errors, this drive
may need to be replaced.
continued
3-47
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Drive (bay) X was
inadvertently
replaced.
The physical drive was incorrectly
replaced after another drive failed.
Replace the drive that was incorrectly
replaced and replace the original drive that
failed. Do not run the System
Configuration Utility and try to reconfigure
because data will be lost.
Drive Monitoring
features are
unobtainable.
ADU was unable to get monitor and
performance data due to fatal
command problem, such as drive
timeout, or unable to get data because
these features are not supported on
the controller.
Check for other errors (timeouts, and so
on). If no other errors occur, upgrade the
firmware to a version that supports
monitor and performance, if desired.
Drive Monitoring is
NOT enabled for
SCSI Port X Drive
ID X.
The monitor and performance features
have not been enabled on this drive.
Run the System Configuration Utility to
initialize the monitor and performance
features.
Drive timeout
occurred on physical
drive bay X.
ADU issued a command to a physical
drive and the command was never
acknowledged.
The drive or cable may be bad. Check the
other error messages on the Diagnostics
screen to determine resolution.
Drive X indicates
position Y.
Message indicates physical drive that
appears to be scrambled or in a drive
bay other than the one for which it
was originally configured.
Examine the graphical drive representation
on ADU to determine proper drive
locations. Remove drive X and place it in
drive position Y. Rearrange the drives
according to the ADU instructions.
Duplicate write
memory error
Data could not be written to the array
accelerator board in duplicate due to
the detection of parity errors. This is
not a data loss situation.
Replace the array accelerator board.
Error occurred
reading RIS copy
from SCSI Port X
Drive ID X
An error occurred while ADU was
trying to read the RIS from this drive.
If there were multiple errors, this drive
may need to be replaced.
FYI: Drive (bay) X is
non-Compaq
supplied.
The installed drive was not supplied by
Compaq.
If problems exist with this drive, replace it
with a Compaq drive.
Identify controller
data did not match
with NVRAM.
The identify controller data from the
array controller did not match the
information stored in nonvolatile RAM.
This could occur if new, previously
configured drives have been placed in
a system that has also been previously
configured. It could also occur if the
firmware on the controller has been
upgraded and the System
Configuration Utility was not run.
Check the identify controller data under
the Inspect Utility. If the firmware version
field is the only difference between the
controller and nonvolatile RAM data, this is
not a problem. Otherwise, run the System
Configuration Utility.
continued
Diagnostic Tools
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Identify logical drive
data did not match
with NVRAM.
The identify unit data from the array
controller did not match with the
information stored in nonvolatile RAM.
This could occur if new, previously
configured drives have been placed in
a system that has also been previously
configured.
Run the System Configuration Utility to
configure the controller and nonvolatile
RAM.
Insufficient adapter
resources
The adapter does not have sufficient
resources to perform operations to the
array accelerator board. Drive rebuild
may be occurring.
Operate the system without the array
accelerator board until the drive rebuild
completes.
Less than 75%
batteries at sufficient
voltage
Operation of array accelerator board
has been disabled due to less than
75% of battery packs being at
sufficient voltage level.
Allow sufficient time for batteries to
recharge (36 hours). If batteries have not
recharged after 36 hours, replace the
array accelerator board.
Less than 75%
batteries at sufficient
voltage. Battery
pack X below
reference voltage.
Battery pack on array accelerator is
below required voltage levels.
Allow sufficient time for batteries to
recharge (36 hours). If batteries have not
recharged after 36 hours, replace the
array accelerator board.
Logical drive X failed
due to cache error
This logical drive failed due to a
catastrophic cache error.
Replace the array accelerator board and
reconfigure using the Array Configuration
Utility.
Logical Drive X
status = FAILED
This status could be issued for several
reasons. If this logical drive is
configured for No Fault Tolerance and
one or more drives fail, this status will
occur. If mirroring is enabled, and any
two mirrored drives fail, this status will
occur. If Data Guarding is enabled, and
two or more drives fail in this unit, this
status will occur. This status may also
occur if another configured logical
drive is in the WRONG DRIVE
REPLACED or LOOSE CABLE
DETECTED state.
Check for drive failures, wrong drive
replaced, or loose cable messages. If there
was a drive failure, replace the failed
drives, then restore the data for this logical
drive from the tape backup. Otherwise,
follow the wrong drive replaced or loose
cable detected procedures.
Logical Drive X
status = INTERIM
RECOVERY
A physical drive in this logical drive
has failed. The logical drive is
operating in interim recovery mode
and is vulnerable.
Replace the failed drive as soon as
possible.
Logical Drive X
status = LOOSE
CABLE DETECTED
A physical drive has a cabling
problem.
Turn the system off and attempt to
reattach the cable onto the drive. If this
does not work, replace the cable.
Logical Drive X
status = NEEDS
RECOVER
A physical drive in this logical drive
has failed and has now been replaced.
This drive needs to be rebuilt from the
mirror drive or the parity data.
When starting the system, select the
“F1 - rebuild drive” option to rebuild the
replaced drive.
continued
3-49
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Logical Drive X
status =
OVERHEATED
The Intelligent Array Expansion System
temperature is beyond safe operating
levels and the system has shut down
to avoid damage.
Check the fans and the operating
environment.
Logical Drive X
status =
OVERHEATING
The Intelligent Array Expansion System
temperature is beyond safe operating
levels.
Check the fans and the operating
environment.
Logical Drive X
status =
RECOVERING
A physical drive in this logical drive
has failed and has now been replaced.
The replaced drive is rebuilding from
the mirror drive or the parity data.
Nothing needs to be done. Normal
operations can occur.
Logical Drive X
status = WRONG
DRIVE REPLACED
A physical drive in this logical drive
has failed. The incorrect drive was
replaced.
Replace the drive that was incorrectly
replaced. Then, replace the original drive
that failed with a new drive. Do not run the
System Configuration Utility to reconfigure;
data on drive will be lost.
Loose cable detected
– Logical drives may
be marked FAILED
until corrected.
ADU found loose cable. If logical drives
are marked FAILED, those logical
drives will be unusable until the
problem is corrected.
Turn off the system. Check cables for tight
connection to logical drives. Restart
system. If same message recurs, cables
may be bad.
Loose cable detected
– Logical drives may
be marked FAILED
until corrected.
Controller unable to communicate with
one or more physical drives, probably
because of a cabling problem. Logical
drives may be in a FAILED state until
the condition is corrected, preventing
access to data on the controller.
Check all controller and drive cable
connections.
Mirror data
miscompare
Data was found at reinitialization in the
posted write memory; however, the
mirror data compare test failed
resulting in data being marked as
invalid. Data loss is possible.
Replace the array accelerator board.
No configuration for
accelerator board
The array accelerator board has not
been configured.
If the array accelerator board is present,
run the Array Configuration Utility (ACU) to
configure the board.
NVRAM configuration
present, controller
not detected
EISA nonvolatile RAM has a
configuration for an array controller,
but there is no board in this slot. Either
a board has been removed from the
system or a board has been placed in
the wrong slot.
Place the array controller in the proper slot
or run the System Configuration Utility to
reconfigure nonvolatile RAM to reflect the
removal or new position.
RIS copies between
drives do not match.
Copies of RIS on drive do not match.
Upgrade ADU to the most recent version.
SCSI Port X
Drive ID X has
exceeded
threshold(s).
Monitor and performance threshold for
this drive has been violated.
Check for the particular threshold that has
been violated.
continued
Diagnostic Tools
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
SCSI Port X
Drive ID X is not
stamped for
monitoring.
Drive has not been stamped with
monitor and performance features.
Run the Array Configuration Utility (ACU).
Changing the configuration and saving
should cause ACU to stamp the drive with
monitor and performance features. To do
this without destroying the current
configuration, change array accelerator
size and save the configuration. Change
the array accelerator back to original size
and save again.
SCSI Port X
Drive ID X RIS copy
mismatch
Copies of RIS on drive do not match.
Drive may need to be replaced. Check for
other errors.
SCSI Port X
Drive ID X failed –
REPLACE (failure
message)
ADU found drive that needs to be
replaced.
Replace drive or correct condition that
caused error.
SCSI Port X
Drive ID X firmware
needs upgrading
Drive firmware is below recommended
version.
Run Options ROMPaq to upgrade drive to
latest firmware revision.
SCSI Port X
Drive ID X has a
loose cable. SMART
is unable to
communicate with
drive.
Drive has a loose cable.
Turn off the system. Check the drive cable
for tight connection.
SCSI Port X
Drive ID X was
replaced on a good
volume: (failure
message)
ADU found drive was replaced even
though volume was fine.
No action needs to be taken.
SCSI port X, Drive
ID Y firmware needs
upgrading
Drive’s firmware may cause problems
and should be upgraded.
Run Options ROMPaq to upgrade the
firmware on the drive to a later version.
Set configuration
command issued
The configuration of the array
controller has been updated. The array
accelerator board may remain
disabled until it is reinitialized.
Run the System Configuration Utility to
reinitialize the array accelerator board.
Soft Firmware
Upgrade required
ADU has determined that the controller
is running firmware that has been soft
upgraded by the Compaq Upgrade
Utility. However, the firmware running
is not present on all drives. This could
be caused by the addition of new
drives in the system.
Run the Compaq Upgrade Utility to place
the latest firmware on all drives.
Unable to
communicate with
drive on SCSI Port X,
Drive ID XX
Controller could not communicate with
drive.
If the amber LED on the drive is on,
replace the drive.
continued
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-21
ADU Diagnostic Messages continued
Message
Description
Recommended Action
Unknown disable
code
A code was returned from the array
accelerator board that ADU does not
recognize.
Obtain the latest version of ADU.
Unrecoverable read
error
Read parity errors were detected when
attempting to read same data from
both sides of mirrored memory. Data
loss will occur.
Replace the array accelerator board.
WARNING - Drive
Write Cache is
enabled on X
Drive has its internal write cache
enabled. The drive may be a
third-party drive, or the operating
parameters of the drive may have
been altered. This condition may
cause data corruption if power to the
drive is interrupted.
Replace the drive with a Compaq supplied
drive or restore the operating parameters
of the drive.
Warning bit detected
A monitor and performance threshold
violation may have occurred. Status of
a logical drive may not be OK.
Check the other error messages on the
diagnosis screen for an indication of the
problem.
Write memory error
Data could not be written to cache
memory. This typically means that a
parity error was detected while writing
data to cache. This could be caused by
incomplete connection between cache
and controller. This is not a data loss
circumstance.
With power to the system turned off, verify
that the cache board is fully connected to
controller.
Wrong accelerator
This could mean that either the board
was replaced in the wrong slot or
placed in a system that was previously
configured with another board type.
Included with this message is a
message indicating the type of adapter
sensed by ADU and a message
indicating the type of adapter last
configured in EISA nonvolatile RAM.
Check the diagnosis screen for other error
messages. Run the System Configuration
Utility to update the system configuration.
Diagnostic Tools
Integrated Management Log
On servers supporting the Integrated Management Display, the Compaq Integrated Management
Log (IML) replaces the Critical Error Log and Correctable Memory Logs. IML records system
events and stores them in an easily viewable form. Each event is marked with a time-stamp with
one-minute granularity.
Events listed in the IML are categorized as one of four event severity levels:
■
Status—Indicates that the message is informational only.
■
Repaired—Indicates that corrective action has been taken.
■
Caution—Indicates a nonfatal error condition.
■
Critical—Indicates a component failure.
The IML requires Compaq operating system-dependent drivers. Refer to the Compaq Support
Software CD for instructions on installing the appropriate drivers.
Refer to the setup and installation guide that came with the server or the Integrated Management
Display User Guide provided with the Integrated Management Display option kit.
Multiple Ways of Viewing the Log
You can view an event in the IML in several ways:
■
On the Integrated Management Display
■
From within Compaq Insight Manager
■
From within the Compaq Survey Utility
■
From within the IML Management Utility
Integrated Management Display
The Integrated Management Display is an LCD panel that presents information directly at the
server, assisting in diagnosing and servicing the server without a keyboard and monitor.
Compaq Insight Manager
Compaq Insight Manager is a comprehensive management tool used to monitor and control the
operation of Compaq servers and clients. Compaq Insight Manager consists of two components:
a Windows-based console application and server- or client-based management data collection
agents. Starting with Compaq Insight Manager 4.0, the agents for Microsoft Windows NT and
NetWare are also Web enhanced; that is, these agents enable Web browser access and
monitoring of management information.
The management agents monitor over 1,000 management parameters. Key subsystems are
instrumented to make health, configuration, and performance data available to agent software.
Agents act upon data by initiating information, such as statistics on network interface or storage
subsystem performance.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Viewing the Event List
1. From Compaq Insight Manager, select the appropriate server and then select View Device
Data. The selected server displays, with buttons around its perimeter.
2. Select the Recovery button and then select Integrated Management Log.
3. If a failed component has been replaced, select the event from the list and then select
Mark Repaired.
Printing the Event List
NOTE: You can only view the event list from the Recovery/Integrated Management Log screen as
described above.
1. From the Compaq Insight Manager, select the appropriate server.
2. Select the Configuration button, then select Recovery button, and then select Print.
Compaq Survey Utility
The Compaq Survey Utility is a serviceability tool available for Microsoft Windows NT and
Novell NetWare. It delivers online configuration capture and comparison to maximize server
availability. It is delivered on the Compaq Management CD in the SmartStart package or is
available on the Compaq website. Refer to the Compaq Management CD for information on
installing and running the Compaq Survey Utility.
After running the Compaq Survey Utility, view the IML by loading the output of the utility
(typically called “survey.txt”) into a text viewer such as Microsoft Notepad. The event list
follows the system slot information. After opening the text file, print it using the print feature of
the viewer.
Compaq IML Management Utility
The Compaq IML Management Utility is a DOS-based tool that gives you the offline ability to
review, mark corrected, and print events from the IML. It is located on the Compaq SmartStart
and Support Software CD. Refer to the SmartStart Installation for Servers poster, which ships
with the server, for information on how to install and use the IML Management Utility.
Diagnostic Tools
Event List
The Event List displays the affected components and the associated error messages. Although
the same basic information displays, the format of the list may differ, depending on how you
view it: on the Integrated Management Display, from within Compaq Insight Manager, or using
the Compaq Survey Utility. An example of the format of an event displayed on the Integrated
Management Display is as follows:
**001 of 010**
---caution--03/19/1997
12:54 PM
FAN INSERTED
Main System
Location:
System Board
Fan ID: 03
**END OF EVENT**
Event Messages
Table 3-22
Event Messages
Event Type
Event Message
Recommended Action
Fan Failure
System Fan Failure (Fan X, Location)
Replace fan.
Fan Inserted
System Fan Inserted (Fan X, Location)
None
Fan Removed
System Fan Removed (Fan X, Location)
None
Fans Not Redundant
System Fans Not Redundant
Add fan.
Overheat Condition
System Overheating (Zone X, Location)
Check fans.
Corrected Memory Error threshold passed
(Slot X, Memory Module X)
Replace the defective memory
module.
Corrected Memory Error threshold passed
(System Memory)
Replace the memory modules one
at a time (if more than one) and
retest the system after each
replacement.
Corrected Memory Error threshold passed
(Memory Module unknown)
Replace the memory modules one
at a time (if more than one).
Uncorrectable Memory Error (Slot X,
Memory Module X)
Replace the defective memory
module.
Uncorrectable Memory Error (System
Memory)
Replace the defective memory
module.
Uncorrectable Memory Error (Memory
Module unknown)
Replace the memory modules one
at a time (if more than one) and
retest the system after each
replacement.
Machine Environment
Main Memory
Correctable Error
threshold exceeded
Uncorrectable Error
continued
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-22
Event Messages continued
Event Type
Event Message
Recommended Action
Correctable Error
Threshold exceeded
Processor Correctable error Threshold
passed (Slot X, Socket X)
Replace the processor.
Uncorrectable Error
Unrecoverable Host Bus Data Parity Error
Replace the processor.
Host Bus Error
Unrecoverable Host Bus Address Parity
Error
Call the service provider or Compaq
for diagnosis.
EISA Bus
EISA Expansion Bus Master Timeout
(Slot X)
Turn off server and replace EISA
board.
Processor
EISA Expansion Bus Slave Timeout
EISA Expansion Board Error (Slot X)
EISA Expansion Bus Arbitration Error
PCI Bus Error (Slot X, Bus X, Device X,
Function X)
Power down PCI slot and replace
board.
Power Supply Failure
System Power Supply Failure (Power
Supply X)
Replace power supply.
Power Supply Inserted
System Power Supply Inserted (Power
Supply X)
None
Power Supply Removed
System Power Supply Removed (Power
Supply X)
None
Power Supply
Not Redundant
System Power Supplies Not Redundant
Add power supply.
System Configuration
Battery Low
Real-Time Clock Battery Failing
Replace battery.
Power Module Failure
A CPU Power Module (System Board,
Socket X)
Replace power module.
Power Module Failure
A CPU Power Module (Slot X, Socket X)
Replace power module.
Power Modules Not
Redundant
System Power Modules Not Redundant
Add power module.
AC Voltage Problem
System AC Power Problem (Power
Supply X)
Check the input power voltage.
Power AC Overload
System AC Power Overload (Power
Supply X)
■ Change the input power to
PCI Bus Error
Power Subsystem
220V.
■ Add an additional power
supply, or replace with one
able to supply present load.
■ Reduce the load.
Automatic Server Recovery–2
System Lockup
ASR Lockup Detected: Cause
Call the service provider or Compaq
for diagnosis.
continued
Diagnostic Tools
Table 3-22
Event Messages continued
Event Type
Event Message
Recommended Action
Blue Screen Trap: Cause [NT]
Refer to the documentation for the
operating system.
Operating System
System Crash
Kernel Panic: Cause [UNIX]
Abnormal Program Termination: Cause
[NetWare]
Automatic OS
Shutdown
Automatic Operating System Shutdown
Initiated Due to Fan Failure
Refer to the documentation for the
operating system.
Automatic Operating System Shutdown
Initiated Due to Overheat Condition
Fatal Exception (Number X, Cause)
Rapid Error Recovery
Compaq servers provide rapid recovery services for diagnosing and recovering from errors.
These tools are available for local and remote diagnosis and recovery.
Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery
Engine and Insight Management Agents notify the system administrator when a failure occurs,
ensuring that the server experiences minimal downtime. You enable these features through the
System Configuration Utility. These integrated server management features are:
■
Automatic Server Recovery-2 (ASR-2)
■
Integrated Management Logs
■
Server Health Logs (on servers not supporting Integrated Management Logs)
■
Storage Fault Recovery Tracking
■
Storage Automatic Reconstruction
■
Network Interface Fault Recovery Tracking
■
Memory Fault Recovery Tracking (with option upgrade kit)
■
Remote-Flash Redundant ROM
These features are discussed in more detail on the Systems Reference Library CD (SRL).
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Automatic Server Recovery-2
Automatic Server Recovery-2 (ASR-2) lets the server restart automatically from the operating
system or the Compaq Utilities. To use this feature, you must use the System Configuration
Utility to install Compaq Utilities in the system partition.
You can enable the ASR-2 feature to restart a server after a critical hardware or software error
occurs. If a critical error occurs, the server records the error information in the Integrated
Management Log, restarts the system, and pages you. Using the Compaq System Configuration
Utility, configure the system for automatic recovery or for attended local or remote access to
diagnostic and configuration tools.
NOTE: ASR-2 is available only on operating systems using the ASR-2 drivers provided by Compaq.
You can also configure ASR-2 to page an administrator when the system restarts. ASR-2
depends on the application and driver that routinely notify the ASR-2 hardware of proper
system operations. If the time between ASR-2 notifications exceeds the specified period, ASR-2
assumes a fault has occurred and initiates the recovery process.
To configure ASR-2:
1. Run the System Configuration Utility.
2. Select View and Edit Details.
3. Set the software error recovery status to Enabled.
4. Set the software error recovery timeout.
The available recovery features are:
■
Software Error Recovery—automatically restarts the server after a software-induced
server failure
■
Environmental Recovery—allows the server to restart when temperature, fan, or
AC power conditions return to normal
Unattended Recovery
For unattended recovery, ASR-2 performs the following actions:
■
Logs the error information to the IML
■
Resets the server
■
Pages you (if a modem is present and you selected Paging)
■
Tries to restart the operating system
Often the server restarts successfully, making unattended recovery the ideal choice for remote
locations where trained service personnel are not immediately available.
If ASR-2 cannot restart the server within 10 attempts, it places a critical error in the Integrated
Management Log, starts the server into Compaq utilities, and enables remote access (if you
configured remote access).
To use this level of ASR-2, you must configure ASR-2 to load the operating system after restart.
Diagnostic Tools
Attended Recovery
For attended recovery, ASR-2 performs the following actions:
■
Logs the error information to the IML
■
Resets the server
■
Pages you (if a modem is present and you selected Paging)
■
Starts Compaq utilities from the hard drive
■
Enables remote access
During system configuration, these utilities are placed on the system utilities partition of the
hard drive.
If you have configured for dial-in access and have a modem with an auto-answer feature
installed, you can dial in and remotely diagnose or reconfigure the server.
If you have configured the Compaq utilities for network access, you can access the utilities over
the network. You can use Compaq Insight Manager for dial-in or network access.
Hardware Requirements
To use this level of ASR-2 over a modem, you need the following:
■
A non-PCI Compaq or optional Hayes modem
■
System Configuration Utility and Diagnostics Utility installed on the system partition of
the hard drive
■
ASR-2 configured to load Compaq utilities after restart
You can also run Compaq utilities remotely over an IPX or IP network using the Network
feature:
■
To use Compaq utilities on an IPX network, you must have Compaq Insight Manager 2.0
or later or an NVT (Novell Virtual Terminal) Terminal Emulator with VT100 or ANSI
terminal capabilities.
■
To use Compaq utilities on an IP network, you must have Compaq Insight Manager 2.10
or later or a Telnet Terminal Emulator with VT100 or ANSI capabilities.
You can configure ASR-2 to restart the server into Compaq utilities to diagnose the critical error
or to start the operating system to return the server to operational status as rapidly as possible.
When you enable ASR-2 to start Compaq utilities, the server restarts after a critical error and
loads Compaq utilities from the system partition on the hard drive.
If you are notified that ASR-2 restarted the server and you have restarted to Compaq utilities,
use the Inspect Utility or Compaq Insight Manager to view the critical error in the Critical Error
Log. Run Diagnostics to diagnose and resolve the problem.
When you enable ASR-2 to start the operating system, the server tries to start from the primary
partition. In this mode, ASR-2 can page you if a critical error occurs, but you cannot access
Compaq utilities.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
You can configure the server to start Compaq utilities in four different ways:
■
Without remote console support; for example, to run Compaq utilities from the server
console only
■
With remote console support using modems for dial-in access
■
With remote console support using a modem to dial a predetermined telephone number
■
With remote console support through a network connection (IP or IPX)
Table 3-23
ASR-2 Features
Feature
Description
Software error recovery
If enabled, ASR-2 is activated if the OS hangs or has a crash that
results in a lockup.
Software error recovery timeout
Determines how long the server waits to enable ASR-2 after an OS
lockup
Standby recovery server option
If enabled, ASR-2 activation initiates a switch to a standby recovery
server.
Standby recovery server port
Port is used to communicate with the recovery server.
Standby recovery timeout
Determines how long the server waits to initiate switch after ASR-2
activation
Software error recovery boot option
Allows the server to restart either into the OS or into Compaq utilities
Thermal shutdown
If enabled, shuts down the server if a critical thermal error occurs
UPS shutdown
If enabled, allows the server to perform a shutdown if a UPS is
activated
UPS shutdown threshold
Determines how long the server waits to shut down after the UPS is
activated. If desired, this number should provide enough time for an
administrator to perform any necessary operations or to gracefully
shut down the server.
Compaq Integrated Remote Console
The standard Compaq Integrated Remote Console performs a wide range of configuration
activities. Console features include:
■
ANSI terminal accessibility
■
Operation independent of the operating system
■
Remote server reboot
■
Access to system configuration
■
Out-of-band communication with dedicated management modem installed in the server
For more information, see the Integrated Remote Console User Guide that shipped with the
server.
Diagnostic Tools
Compaq Health Driver
IMPORTANT: Before configuring ASR-2, verify that the System Configuration Utility and Diagnostics
software are installed on the system partition. ASR-2 must have this software to start Compaq utilities
after a system restart. Compaq recommends using this software even if you configure ASR-2 to start the
operating system.
The Compaq Health Driver continually resets the ASR-2 timer according to the frequency you
specified in the System Configuration Utility (for example, 10 minutes). If the ASR-2 timer
counts down to zero before being reset, due to an operating system crash or a server lockup,
ASR-2 restarts the server into either Compaq utilities or the operating system (as indicated by
the System Configuration parameters). The default value is 10 minutes. The allowable settings
are 5, 10, 20, and 30 minutes.
For remote and off-site (unattended) servers, setting the software error recovery timeout for
five minutes reduces server downtime and allows the server to recover quickly. For local
(attended) servers located onsite, you can set the software error recovery timeout for
20 or 30 minutes, giving you time to arrive at the server if you want to manually diagnose the
problem.
The Compaq Health Driver is independent of the ASR-2 timer. Load the driver and enable the
ASR-2 timer. To allow the driver to detect and log information about numerous hardware and
software errors in the IML. You cannot enable the ASR-2 timer without loading the Compaq
Health Driver.
Before ASR-2 restarts the server, it records any information available about the condition of the
operating system in the Critical Error Log or the IML, depending on the server support. This
information can be used to diagnose an operating system crash or server lockup, while still
allowing the server to be restarted.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
The following ASR-2 flow chart shows you the sequence of events after a hardware or software
error occurs.
Hardware/Software error occurs.
|
Error is recorded in the Critical Error
Log or the Integrated Management
Log, depending on the server
configuration.
|
Operating system halts normal
operation.
|
ASR timer expires.
|
Server is reset.
|
If a modem is installed and paging
is enabled, the Server Failure
Notification pager alert is sent to
the Server Administrator.
|
Unattended server starts the
operating system.
|
If the server continues to experience
hardware/software errors and the
number of ASR cycles exceeds the
specified number of recovery
attempts, the server logs an error to
the Server Health Log or the
Integrated Management Log and
starts the Compaq utilities from the
system partition on the hard drive.
---Or---
Server starts the Compaq utilities
from the system partition on the
hard drive.
|
If a modem is installed, ASR puts
the modem on auto-answer so that
the Server Administrator can dial in
(using third-party terminal emulator
software) to remotely run the
Compaq utilities to identify the
source of the fault.
|
Or
|
Local server administrator runs
Compaq utilities from server
console to identify the source
of the fault.
Figure 3-1. ASR-2 flow chart
Diagnostic Tools
Booting into Compaq utilities
When you enable ASR-2 to start into Compaq utilities and a critical error occurs, the operating
system-specific Health Driver logs the error information in the Critical Error Log or the IML
and the ASR-2 feature restarts the server. When the system reinitializes, the system pages the
designated administrator (if enabled) and starts Compaq utilities from the hard drive.
If Dial-In status is enabled, the modem is placed in auto-answer mode. If you enable Dial-Out
status, you are automatically enabled for Dial-In.
If Network Status is enabled, the appropriate network support software is loaded, depending on
the network protocol, IP or IPX. This allows remote access by means of the network.
IMPORTANT: Compaq utilities are loaded from a specially created system partition on the hard drive.
This partition was configured during server configuration.
You can access the server and view the Server Health Logs (in servers not supporting the IML)
remotely by modem, in-band over the network, or directly from the server. For modem access,
you must have either Compaq Insight Manager 2.0 or later or have a VT100 or ANSI terminal
type device. You may use a standard CRT with VT100 or ANSI emulation capability, or you
may use a PC with a VT100 or ANSI terminal emulation package. The communication
parameters must be set for 8 data bits, no parity, and 1 stop bit.
You can also enable ASR-2 to allow network access using the Network Status feature in the
System Configuration Utility. You must have either Compaq Insight Manager 2.0 or later or a
Novell Virtual Terminal (NVT) emulator on an IPX (Novell) network to use this feature. You
must also have version 2.24 or later of the System Configuration Utility. For IP access, you
must have Compaq Insight Manager 2.10 or later, or a Telnet Terminal emulator to use this
feature. You also must have version 2.24 or later of the System Configuration Utility.
The System Configuration Utility settings should resemble the settings in Table 3-24 when you
enable ASR-2 to start into Compaq utilities.
Table 3-24
Compaq System Configuration Utility
Pager Settings for Booting into Compaq Utilities
Pager Data
Setting
Description
Pager status
Enabled
Indicates whether the pager feature is enabled or disabled
Pager dial
string
ATDT
555-5555
Indicates the pager dial string and delay before the pager message;
pagers typically use one of the following formats:
Local pagers: ATDT 555-5555
Wide area pagers: ATDT 1-800-555-5555,1234567#
Pager message
1234567#
Represents a unique number (maximum seven digits, numeric only) that
you must designate to identify the server on the pager display. The ROM
adds a three-digit code to the front of this number. The first two indicate
the subsystem and the third indicates the severity of the error that
caused the alert. The # symbol usually terminates the message. If no
message is required, delete the # symbol.
continued
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 3-24
Compaq System Configuration Utility
Pager Settings for Booting into Compaq Utilities continued
Pager Data
Setting
Description
Pager test
Select to test
pager setup
Use this feature to test the current pager settings. Press Enter to dial the
pager number, and the pager message (if present) displays. You must
configure the computer before testing the pager and the Pager Status
must be set to Enabled. Do not test the pager if you are running
remotely and are using only one modem.
Serial interface
COM1
Select the communications port for the modem used by the pager and
the remote ASR-2 functions. The options are COM1 and COM2.
Dial-in status
Enabled
Set Dial-In Status to Enabled. Be sure the Reset Boot option is set to
Boot Compaq utilities. When the system starts because of an ASR reset,
it starts to the Compaq utilities, sets the Management Modem to
auto-answer, and waits for the administrator to dial in and run the
Compaq utilities.
You automatically disable this option when you configure the software
error recovery start option to Boot Operating System. When ASR pages
you, you cannot dial in unless ASR-2 exceeds 10, the threshold number
of server restart retries. When this happens, ASR-2 restarts the server
into the Compaq utilities and places the modem in auto-answer mode.
Dial-out status
Enabled
This feature allows ASR-2 to dial out to a remote workstation. If you
selected this option, Dial-In Status is automatically selected.
To use the dial-out feature, set Dial-Out Status to Enabled and set the
Dial-Out String to the correct phone number. You must also set the
Reset Boot option to Boot Compaq utilities. When the system restarts
because of an ASR reset, the administrator is paged via Pager Status
and Pager Dial String, the system restarts to the Compaq utilities, and
dials out to the phone number provided in the Dial-Out string. The
dial-out number will be tried five times. If it fails to connect after five
attempts, the modem is put in auto-answer mode.
Dial-out string
555-1234
Enter the dial string followed by the remote computer telephone number.
Network status
Enabled
To allow network access to Compaq utilities, set Network Status to
Enabled and ensure the Reset Boot option is set to Boot Compaq
utilities.
Network
protocol
To use IPX network access, set Network Protocol to IPX. When the
system restarts to the Compaq utilities because of an ASR reset, it loads
IPX network support. This enables remote access using NVT.
To use IP network access, set Network protocol to IP. Also make sure to
set the Network IP address, Network IP net mask, and Network IP router
address. When the system restarts to the Compaq utilities because of an
ASR reset, it loads IP network support. This enables remote access
using Telnet.
Note: The Network Status must be set to Enabled for network access.
Network
controller
Compaq
For all Compaq standard network controllers.
continued
Diagnostic Tools
Table 3-24
Compaq System Configuration Utility
Pager Settings for Booting into Compaq Utilities continued
Pager Data
Setting
Description
Network host
name
CPQHOU
Enter the network name of the server. Use underscores instead of
spaces within the name, for example, Compaq_Server. If you are using
IPX network access to the Compaq utilities, this server name is used to
advertise NVT host services. This server name displays in the Compaq
Insight Manager server list when the program determines it can
communicate using NVT. Set this name to be the same as the server
name you assign when the host OS is running.
Network card
slot
Slot #
Select the slot number of the network interface card you wish to use for
network access to Compaq utilities.
Network frame
type
ETHERNET_II
Select the frame type for the network. Selections include both Ethernet
and Token Ring topologies.
Network IP
address
Enter the IP address for this server in standard dot notation.
Network IP net
mask
Enter the net mask for this server in standard dot notation.
Network IP
router address
Enter the router to be used for this server in standard dot notation.
Note: This is not used if you select Custom for Network Controller. You
must enter the IP address in the NET.CFG file that you load into the
system partition.
Note: This is not used if you select Custom for Network Controller. You
must enter the IP address in the NET.CFG file that you load into the
system partition.
Note: This is not used if you select Custom for Network Controller. You
must enter the IP address in the NET.CFG file that you load into the
system partition.
If you configure the server to boot into Compaq utilities, it prepares for remote communications.
You can remotely run Diagnostics software, the Inspect Utility, or the System Configuration
Utility using a workstation running terminal emulation software, such as Compaq Insight
Manager or PC Anywhere.
Booting into the Operating System
When you enable ASR-2 to restart into the operating system and a critical error occurs, ASR-2
logs the error in the Critical Error Log or IML and restarts the server. The system ROM pages
the designated administrator, then executes the normal restart process.
IMPORTANT: When you enable ASR-2 to restart into the operating system, Modem Dial-In Status,
Network Status, and Modem Dial-Out Status are automatically disabled. In this mode, ASR-2 can page
you if a critical error occurs, but you cannot access the server, and the server cannot dial out to a remote
workstation.
If the ASR-2 feature cannot restart the server within 10 attempts, it logs a critical error in the
Critical Error Log or IML Log, restarts the server into the Compaq utilities, and puts the modem
into auto-answer mode.
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The System Configuration Utility settings should resemble the settings in Table 3-25when you
enable ASR to restart into the operating system.
Table 3-25
OS Restart SCU Settings for ASR-2
Option
Setting
Serial interface
COM1
Dial-in status
Disabled
Dial-out status
Disabled
Dial-out string
555-1234
Network status
Disabled
Network protocol
IPX
Network controller
Compaq
Network host name
CPQHOU
Network card slot
Slot #
Network frame type
ETHERNET_II
Network IP address
xxx.xxx.xxx.xxx
Network IP net mask
xxx.xxx.xxx.xxx
Network IP router address
xxx.xxx.xxx.xxx
ASR-2 Security
The standard Compaq password features function differently during ASR-2 than during a
typical system startup. During ASR-2, the system does not prompt for the Power-On Password.
This allows ASR-2 to restart the operating system or Compaq utilities without user intervention.
To maintain system security, set the server to boot in Network Server Mode (an option in the
System Configuration Utility). This option ensures that the server keyboard is locked until you
enter the keyboard password.
Select an administrator password (an option in the System Configuration Utility). During
attended ASR-2 (local or remote), you must enter this administrator password before any
modifications can be made to the server configuration.
Diagnostic Tools
Server Health Logs
In some servers, Server Health Logs are replaced by the IML, if it is supported. See “Integrated
Management Display” in this chapter for more information.
Server Health Logs contain information to help identify and correct any server failures and to
correlate hardware changes with server failure. Server Health Logs are stored in nonvolatile
RAM and consist of the Critical Error Log and the Revision History Table.
If errors occur, information about the errors is automatically stored in the Critical Error Log.
Whenever boards or components that support revision tracking are updated to a new revision,
the Revision History Table is updated.
ASR-2 Integrated Management Log Messages
The Integrated Management Log (IML) or Critical Error Log for Server Health Logs records
memory errors, as well as catastrophic hardware and software errors that cause the system to
fail. This information helps to quickly identify and correct the problem, thus minimizing
downtime.
You can view the IML or Critical Error Log through the Compaq Insight Manager. The
Diagnostics Utility either resolves the error or suggests corrective action in systems that do not
support event logs.
The IML or Critical Error Log identifies and records all of the errors detailed in Table 3-26.
Table 3-26
ASR-2 IML or Critical Error Log Messages
Message
Description
Abnormal Program Termination
The operating system has encountered an abnormal situation that has
caused a system failure.
ASR-2 detected by ROM
An ASR-2 activity has been detected and logged by the system ROM.
ASR-2 Test Event
The System Configuration Utility generated a test alert.
Automatic Server Recovery
Base Memory Parity Error
The system detected a data error in base memory following a reset due to
the Automatic Server Recovery-2 (ASR-2) timer expiration.
Automatic Server Recovery
Extended Memory Parity Error
The system detected a data error in extended memory following a reset
due to the ASR-2 timer expiration.
Automatic Server Recovery
Memory Parity Error
The system ROM was unable to allocate enough memory to create a stack.
Then it was unable to put a message on the screen or continue starting the
server.
Automatic Server Recovery
Reset Limit Reached
The maximum number of system resets due to ASR-2 timer expiration has
been reached, resulting in the loading of Compaq utilities.
Battery Failing
Low system battery warning. Replace battery within seven days to prevent
loss of nonvolatile configuration memory. Failure of the battery supporting
the system’s nonvolatile RAM is imminent.
continued
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Table 3-26
ASR-2 IML or Critical Error Log Messages continued
Message
Description
Caution: Temperature Exceeded
The operating system has detected that the temperature of the system has
exceeded the caution level. Accompanying data in the log notes if an
auto-shutdown sequence has been invoked by the operating system.
Diagnostic Error
An error was detected by the Diagnostics Utility. See the specific error code
in this chapter for a detailed explanation.
Error Detected On Boot Up
The server detected an error during the Power-On Self-Test (POST).
Processor Prefailure
A CPU has passed an internal corrected error threshold. There are
excessive internal ECC cache errors.
NMI - PCI Bus Parity Error
A parity error was detected on the PCI bus.
NMI - Expansion Board Error
A board on the expansion bus indicated an error condition, resulting in a
server failure.
NMI - Expansion Bus Master
Timeout
A bus master expansion board in the indicated slot did not release the bus
after its maximum time, resulting in a server failure.
NMI - Expansion Bus Slave
Timeout
A board on the expansion bus delayed a bus cycle beyond the maximum
time, resulting in a server failure.
NMI - Fail-Safe Timer Expiration
Software was unable to reset the system fail-safe timer, resulting in a
server failure.
Processor Exception
The indicated processor exception occurred.
NMI - Processor Parity Error
The processor detected a data error, resulting in a server failure.
Server Manager Failure
An error occurred with the Server Manager/R.
NMI - Software Generated
Interrupt Detected Error
Software indicated a system error, resulting in a server failure.
Caution: Temperature Exceeded
The operating system has detected that the temperature of the system has
exceeded the caution level. Accompanying data in the log notes if an
auto-shutdown sequence has been invoked by the operating system.
Abnormal Program Termination
The operating system has encountered an abnormal situation that has
caused a system failure.
ASR-2 Test Event
The System Configuration Utility generated a test alert.
NMI - Automatic Server
Recovery Timer Expiration
The operating system has received notice of an impending ASR-2 timer
expiration.
Required System Fan Failure
The required system fan has failed. Accompanying data in the log notes if
an auto-shutdown sequence has been invoked by the operating system.
UPS A/C Line Failure Shutdown
or Battery Low
The UPS notified the operating system that the AC power line has failed.
Accompanying data indicates if an auto-shutdown sequence has been
invoked or if the battery has been nearly depleted.
ASR-2 detected by ROM
An ASR-2 activity has been detected and logged by the system ROM.
Diagnostic Tools
Revision History Table
Some errors can be resolved by reviewing changes to the server configuration. The server has an
Automatic Revision Tracking (ART) feature that helps you review recent changes to the server
configuration.
One ART feature is the Revision History Table, which contains the hardware version number of
the system board and any other system boards providing ART compatible revision information.
This feature lets you determine the level of functionality of an assembly in a system without
opening or powering down the unit.
Table 3-27
Revision History Table
Current Revisions
Date
10/31/95
System Board Revision
03
Assembly Version
1
Functional Revision Level
C
Processor 01 Revision
01
Assembly Version
1
Functional Revision Level
A
Previous Revisions
Date
9/21/98
System Board Revision
03
Assembly Version
1
Functional Revision Level
C
Processor 01 Revision
01
Assembly Version
1
Functional Revision Level
A
The Revision History Table is stored in nonvolatile RAM and is accessed through the Inspect
Utility and Compaq Insight Manager.
Storage Fault Recovery Tracking
This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-test
errors, of SCSI drives. You can use these parameters to pinpoint failed storage subsystem
components and to recover from controller or hard drive failure.
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Storage Automatic Reconstruction
This feature automatically reconstructs data to an online spare or to a replaced drive if a drive
fails. To use the reconstruction feature, you must configure the server for drive mirroring or data
guarding. The reconstruction decreases system downtime by allowing rapid recovery to full
system operation if a drive fails.
Network Interface Fault Recovery Tracking
This feature tracks over 20 failure indication parameters, such as alignment errors, lost frames,
and frame copy errors, of Ethernet and Token Ring network interfaces. It decreases network
downtime by enabling diagnosis of actual network interface failures.
Memory Fault Recovery Tracking
This feature inspects the operation of the memory subsystem looking for uncorrectable memory
errors.
Remote Service Features
The management features you can access through a modem or a network are listed in
Table 3-28.
Table 3-28
Compaq Servers Remote Management Features
Feature
Description
Service Session
Provides remote access to all the utilities on the system partition, including
Diagnostics utilities, Inspect, ROMPaq, Drive Array Advanced Diagnostics (DAAD),
and the System Configuration Utility. Also provides the capability for remote file
transfer services to and from the system partition.
Disk-Based Diagnostics
Provides remote diagnostic capability after you configure ASR-2 and the reset
restart option to restart from Compaq utilities. Also allows you to view Health Logs.
Disk-based diagnostics can be run locally. Press F10 during the restart process
when the cursor moves to the upper-right corner of the monitor.
Server Restart
Provides the ability to restart the server remotely from Compaq Insight Manager
while the operating system is running. Allows the server to restart back to the
operating system or restart to the system partition. Provides a complete system
reset to all peripherals. If you select Boot to Compaq utilities from Compaq Insight
Manager, Compaq utilities loads the appropriate remote services so that remote
access is available. If network status is enabled, network support is loaded. If
Dial-In status is enabled, the modem is set to auto-answer.
Configuration Utility
Allows you to run the remote System Configuration Utility locally. Press F10 during
the restart process when the cursor moves to the upper-right corner of the monitor.
Firmware Updates
Allows you to update the server firmware remotely. Uses firmware images on the
system partition that might have been previously uploaded with the file transfer
services.
Diagnostic Tools
ROMPaq Error Recovery Options
From time to time it may be desirable to upgrade the current system ROM. Some reasons for
this include:
■
Customer desires ROM upgrade
■
Obtained new SmartStart CD-ROM
■
Desire to upgrade server processors
■
Request from Compaq
The process of upgrading the system ROM is referred to as flashing the ROM. Flashing consists
of using software to replace the current ROM image with a new one through ROMPaq.
Should an error such as a power failure occur during this process, the flash operation will not be
completed, causing the ROM image in the server to be corrupted. Compaq provides two options
for ROMPaq recovery, depending on the server and circumstances involved.
ROMPaq Disaster Recovery
Use the following option on any server that does not have a valid ROM image.
IMPORTANT: ROMPaq Disaster Recovery should be performed on a server with redundant ROM ONLY IF
both ROM images have been corrupted. If only one image is corrupted, read the following section,
“Redundant ROM Image Recovery,” for complete instructions.
1. Build a fresh ROMPaq diskette using the latest version for the server involved.
NOTE: If the ROM is corrupted by a ROMPaq interruption, the initial ROMPaq attempt may have affected
the contents of the original diskette.
2. Turn off the server.
3. Set configuration switches 1, 4, 5, and 6 on the system maintenance switch block to ON to
enable disaster recovery mode.
Table 3-29
SW1 Configuration Switches
Switch
Function
1
Disable on-board video
4
Disable diskette drive
5
Disable password
6
Clear NVRAM
4. Insert the ROMPaq diskette. Although you will use a normal ROMPaq diskette, this
situation will not allow you to save the old image.
5. Turn on the server. The keyboard, mouse, and monitor are all inactive. The IMD is active,
if the server has one.
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6. The server makes two long beeps to indicate that you are in Disaster Recovery Mode and
that you should insert the ROMPaq diskette. The IMD, if the server has one, displays:
Please insert ROMPaq diskette.
7. The server reads the diskette for the latest ROM image. If the diskette is not in place, the
system continues to beep until a valid ROMPaq diskette is inserted.
NOTE: The IMD will display the “Please insert ROMPaq diskette” message even after a valid ROMPaq
diskette has been installed. This is normal behavior. The server should stop beeping to indicate that the
diskette is a valid ROMPaq diskette.
8. The ROMPaq diskette flashes the system ROM. During this process, the IMD displays:
ROMPaq flashing system ROM.
9. At the successful completion of this process, the IMD displays:
ROMPaq flash successful - Cycle Power.
10. If the flash is not successful, the IMD displays:
ROMPaq flash failed.
11. After successful completion of flashing the system ROM:
a. Turn off the server.
b. Remove the diskette.
c. Reset configuration switches 1, 4, 5, and 6. (Refer to the configuration switches table
within this section.)
d. Turn on the server as usual.
IMPORTANT: If you are performing this procedure on a server with redundant ROM, where both ROM
images have been corrupted, repeat the process in succession (once for each corrupt image). If only one
image is corrupt, read the following section, “Redundant ROM Image Recovery,” for complete
instructions.
After a failed ROMPaq, power down the server and repeat the above process.
Redundant ROM Image Recovery
If power is interrupted during the flash process on a server that has redundant ROM, the server
should come up as usual (on the same image that it booted) but the inactive (redundant) ROM
image will be corrupt.
A POST error message displays:
105 – Current System ROM is corrupt – now booting redundant System ROM.
In this instance, you are required to flash again so that the invalid image is now valid. After you
flash the invalid image, the system will boot to that image, which was the original objective.
Diagnostic Tools
Compaq Insight Manager
Compaq Insight Manager is the Compaq application for easily managing network devices.
Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of
the servers.
In Compaq servers, every hardware subsystem, such as disk storage, system memory, and
system processor, has a robust set of management capabilities. Compaq Full-Spectrum Fault
Management prevents faults before they happen, keeps the system up and running in the
unlikely event of a failure, and delivers rapid server recovery to normal operation after a fault.
Features of Compaq Insight Manager
Compaq Insight Manager features include:
■
Web browser access—provides Insight Manager device and configuration information
from anywhere you have network access and a standard Web browser for Microsoft
Windows NT and NetWare servers.
■
Comprehensive fault management—provides for all major subsystems, including
prefailure alerts in advance of potential system failures.
■
Broad configuration management—provides effective deployment and maintenance of
consistent, manageable configurations with Insight Version Control and Integration Server
Maintenance. Version Control and Integration Server Maintenance allows the
administrator to monitor and update versions of the server and workstation firmware,
drivers, and utilities.
■
Performance management—sets performance and capacity thresholds for management
variables related to processor and bus utilization, NIC throughput, logical disk capacity,
and more.
■
Workstation management—monitors and manages Compaq Professional Workstations.
■
Client management—manages faults and assets on Compaq Deskpro computers.
■
Netelligent management—receives alarms from Netelligent devices. Full management of
Netelligent devices is supported through integration with Compaq Netelligent
Management Software.
■
Asset management—exports asset information from the Compaq Insight Manager
database to leading database and spreadsheet applications.
■
Remote management—manages in-band or out-of-band devices, online or offline, from
any location.
■
Integration with enterprise management platforms—provides integration with leading
management platforms including HP OpenView, IBM NetView, SunNet Manager, and
Microsoft Systems Management Server.
■
Full integration with Compaq Remote Insight Board/PCI and ProLiant Integrated
Remote Console—allows in-band and out-of-band connection for server management to
ensure that customers are in touch with their systems, even when they are offline or
without power.
■
SNMP standards—allows integration with other management products.
■
Flexible network conductivity—supports multiple transport protocols including IPX,
TCP/IP, and PPP to operator over LANs, WANs, and modems.
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■
■
Support for these operating systems:
Microsoft Windows NT
Novell NetWare, intranetWare, and intranetWare for Small Business
SCO UNIX, OpenServer, and UnixWare
IBM OS/2 Warp family of products
Reporting—using Automatic Data Collection, gathers historic performance information
for graphing or exporting.
Compaq Insight Management Software Architecture
The Compaq Insight Management software architecture is typical of other network management
solutions. It has a client/server architecture and is composed of agent software (Compaq Insight
Management Agents) and the management application software (Compaq Insight Manager).
Insight Management Agents
Insight Agents operate on Compaq systems (such as servers and workstations), performing
in-depth monitoring of the system’s state by collecting and measuring system parameters. These
parameters indicate the current state of subsystems by counting the occurrence of particular
events (for example, the number of read operations performed on a disk drive) or monitoring the
state of a critical function (such as whether the cooling fan is operating).
Insight Desktop Agents operate on Compaq Deskpro computers, monitoring functions such as
temperature sensing and disk prefailure alerting.
Insight Agents provide information to management applications, such as Compaq Insight
Manager, and can generate alarm notifications if significant changes occur in the fault or
performance aspects of system operation. Information is delivered to and from the
Insight Agents by the industry-standard Simple Network Management Protocol (SNMP).
Compaq Insight Manager
Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of
the Compaq hardware. In the unlikely event of hardware failures, Compaq Insight Manager also
provides a full complement of remote maintenance and control facilities.
For additional information, refer to the online Compaq Insight Manager User Guide on the
Systems Reference Library CD that accompanied the server.
Chapter
4
Connectors, Switches, and LED Indicators
The graphics and tables in this section show the connector locations on the rear panel,
I/O board, and processor board of the Compaq ProLiant 8500 server.
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Connectors
Rear Panel
1
7
6
2
3
5
4
Figure 4-1. Compaq ProLiant 8500 server rear panel connectors
Table 4-1
Rear Panel Connectors
Item
Description
Parallel port
Keyboard connector
Serial port B
Serial port A
Mouse connector
Video connector
External Ultra2 tape port connector
Connectors, Switches, and LED Indicators
I/O Board
11
18
15
17
16
14
12
13
10
9
8
7
6
5
4
3
2
1
22
20
21
19
23
Figure 4-2. Compaq ProLiant 8500 server I/O board components
Table 4-2
I/O Board Components
Item
-
-
-
Description
Secondary 64-bit PCI Hot Plug
slots
Primary 64-bit PCI Hot Plug slots
Tertiary 64-bit PCI Hot Plug slots
External Ultra2 tape port
connector
Item
Parallel port connector
Serial port B connector
NVRAM battery
PCI Hot Plug 2-slot connector
Video connector
Mouse connector
Keyboard connector
Description
Serial port A connector
Fan assembly connector
PCI Hot Plug 9-slot connector
Array enabler connectors
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Processor Board
1
2
3
4
11
12
5
9
6
7
10
Figure 4-3. Compaq ProLiant 8500 server processor board connectors
Table 4-3
Processor Board Connectors
Item
-
Connector
Processor and Processor Power Module
Processor bus termination power module
Memory board
Bus 1 cache accelerator
Bus 2 cache accelerator
8
Connectors, Switches, and LED Indicators
Switches
This section contains graphics and tables showing switch locations and settings on the processor
board.
I/O Board Switches
1
on
1 2 3 4 5 6
Figure 4-4. Compaq ProLiant 8500 server I/O board switchbank (default settings shown
Table 4-4
I/O Board Switchbank
Item
Description
Configuration switchbank (SW1)
Table 4-5
I/O Board Configuration Switch Settings (SW1)
Switch
Function
Default
1
Disable on-board video
OFF
2
Lock configuration information
OFF
3
Rack mounted
OFF
4
Disable diskette drive
OFF
5
Disable password
OFF
6
Clear NVRAM
OFF
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Compaq ProLiant 8500 Server Maintenance and Service Guide
Processor Board
1
2
1
on
Figure 4-5. Compaq ProLiant 8500 server processor board switches
Table 4-6
Processor Board Switches
Component
SW1 Bus 1 bus/core ratio
SW2 Bus 2 bus/core ratio
SW2
on
1234
Item
2
SW1
1234
Connectors, Switches, and LED Indicators
SW1 - SW4 Processor Board Bus/Core Frequency Ratio
Processor board bus/core frequency ratio switches can be set manually or by the system BIOS.
Figure 4-5 shows the location of the processor board bus/core frequency ratio switches.
Table 4-7 shows the bus/core frequency ratio switch settings.
CAUTION: Setting the processor switchbanks incorrectly can result in permanent damage to
the processor or in data loss.
CAUTION: The server will NOT boot if Intel Pentium III Xeon 500/550-MHz processors and
Pentium III Xeon 700-MHz or higher speed processors are installed in the same server.
IMPORTANT: The bus/core switches come set at the Off position. This allows the ROM to automatically
set the optimal speed for the buses. The server will not start if the switches are set to a speed higher
than the slowest processor.
NOTE: When all bus/core frequency switches are set to the OFF position, the system ROM will
automatically set the bus/core frequency.
Table 4-7
SW1-SW4 Bus/Core Frequency Ratio
Bus/Core
Frequency
Ratio
SW 1
SW 2
SW 3
SW 4
500
5
ON
OFF
OFF
ON
550
5½
OFF
OFF
OFF
ON
700
7
ON
OFF
ON
OFF
ROM Default
2
OFF
OFF
OFF
OFF
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LED Indicators
This section contains graphics and tables showing LED locations and functions on the system
interconnect status indicators, hot-pluggable I/O fan, PCI Hot Plug LED Indicators,
hot-pluggable power supply, and hot-pluggable SCSI hard drive.
System Interconnect Status Indicator LED Indicators
Figure 4-6 and Table 4-8 show the location and identification of the system interconnect status
indicator LEDs.
1
3
5
7
9
11
13
15
2
Shutdown
P8
P7
P6
P5
P4
P3
P2
P1
Memory
9 VRM
Host Mod
I/O Mod
Media Mod
SCSI Bd 1
SCSI Bd 2
Reset
4
6
8
10
12
14
16
17
Figure 4-6. System interconnect status indicator LEDs
Table 4-8
System Interconnect Status Indicators
Indicator
Component
Emergency shutdown
Indicator
Component
Memory board
Processor – MP8
Processor Power Module
Processor – MP7
Processor and memory module
Processor – MP6
I/O module and fans
Processor – MP5
Media module
Processor – MP4
SCSI backplane 1
Processor – MP3
SCSI backplane 2
Processor – MP2
Reset
Processor – MP1
IMPORTANT: To check system interconnect status indicator LEDs, place the server in STANDBY mode
with the power supplies plugged in.
Connectors, Switches, and LED Indicators
Hot-Pluggable I/O Fan LED Indicators
Figure 4-7 and Table 4-9 show the location and identification of the hot-pluggable fan LEDs.
NOTE: These indicators are part of the fan guide assembly and are not part of the fans.
1
2
Figure 4-7. Hot-pluggable I/O fan LEDs
Table 4-9
Hot-Pluggable I/O Fan LEDs
Indicator
, Condition
Meaning
Green
Power is applied to the fan and the fan is functional.
Amber
The fan has failed.
Off
Power is not applied to the fan.
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PCI Hot Plug LED Indicators
The PCI Hot Plug amber LED and green LED indicators (shown in Figure 4-8, for one
slot) provide a visual reference of the status of each slot. The LEDs are viewed from the rear of
the server or by opening the top access panel.
1
2
Figure 4-8. PCI Hot Plug LED indicators from rear of server
Each PCI Hot Plug button is used to activate or deactivate its associated PCI Hot Plug slot.
Activating or deactivating a PCI Hot Plug slot can also be accomplished through the operating
system PCI Hot Plug software application. For more information, refer to the Compaq
ProLiant 8500 Server Setup and Installation Guide, and the “PCI Hot Plug Important Facts”
section in the online PCI Hot Plug Administration Guide on the Systems Reference Library CD.
Connectors, Switches, and LED Indicators
1
2
3
Figure 4-9. PCI Hot Plug LED indicators in the I/O module
Table 4-10 shows the appropriate slot condition and status for each state of the two PCI Hot
Plug LEDs
.
Table 4-10
PCI Hot Plug LED Indicators
Amber LED
Slot Status
Off
Slot does not require attention.
On
Slot requires attention. There
may be a problem with the
slot, the PCI board, or the
driver. Check the green LED
before opening the slot.
Green LED
OK to Open
Slot Status
On
No
Power is applied to slot.
Flashing
No
Power to slot is being
turned OFF or ON. This
process may take
several minutes. DO NOT
open the slot release
lever until the green LED
is completely off.
Off
Yes
You can replace or
remove the board in this
slot only.
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Power Supply LED Indicators
Figure 4-10 and Table 4-11 show the location and a description of both power supply
LED indicators.
3
4
1
2
Figure 4-10. Compaq ProLiant 8500 server power supply LEDs
Table 4-11
Power Supply Positioning and Indicators
Item
Component
Condition
Meaning
Green
Normal operation
Green/amber alternating
Power supply failed to restart after a
prolonged fault.
Green flashing
Power supply will restart within
20 seconds.
Amber
Fault detected in this power supply or
system.
Amber flashing
Failed self-test.
Off
System is in standby mode or
interlocks are disabled.
Green
AC power is connected to this power
supply.
Off
No AC power is connected to this
supply.
Power supply 1
Power supply 2
Status indicators
AC power indicators
Connectors, Switches, and LED Indicators
Hot-Pluggable SCSI Hard Drive Indicators
Figure 4-11 and Table 4-12 show the location and meaning of the three hot-pluggable SCSI hard
drive LED indicators.
1
2
3
Figure 4-11. Hot-Pluggable SCSI hard drive indicators
Table 4-12
Hot-Plug SCSI Hard Drive Indicators
Off
Off
Off
OK to remove drive if not part of a fault-tolerant
configuration.
Off
Off
On
OK to remove failed drive.
X
On
X
Drive is online, do not remove drive.
Note:
Indicator Meaning
= Activity, = Power/Online, = Fault
4-13
Chapter
5
Physical, Operating, and Performance
Specifications
This section provides operating and performance specifications for the following components of
the Compaq ProLiant 8500 server.
■
System unit
■
Power supply
■
Dual inline memory module (DIMM)
■
1.44-MB diskette drive
■
24X Max (or higher) IDE CD-ROM drive (low profile)
■
Hot-pluggable Wide Ultra2 and Wide Ultra3SCSI hard drives
■
Compaq Integrated Smart Array Controller
■
Fast Ethernet dual port controller (64 PCI)
5-2
Compaq ProLiant 8500 Server Maintenance and Service Guide
System Unit
Table 5-1
System Unit Specifications
Dimensions
Height
30.83 cm (12.14 inches)
Width
48.26 cm (19.0 inches)
Depth
69.72 cm (27.45 inches)
Weight (no drives and two power supplies)
50 kg (110 lb)
Temperature range
Operating
10° to 35°C (50° to 90°F)
Nonoperating
-30° to 60°C (-20° to 140°F)
Shipping
-30° to 50°C (-22° to 122°F)
Maximum wet bulb temperature
38.7°C (101.7°F)
Input requirements (per power supply)
Low Range/High Range
Rated input voltage
100 to 120V/200 to 240V
Rated input frequency
47 to 63 Hz/47 to 63 Hz
Rated input current
8 A/10 A
Rated input power
740W @ 110V/1700W @ 220V
Power supply output power (per power supply)
Low Range/High Range
Rated steady-state power
500W/1150W
Maximum peak power
540W/1150W
Relative humidity range (noncondensing)
Operating
20% to 80%
Nonoperating
5% to 90%
Heat dissipation
Maximum heat output (system is configured
to draw maximum power)
5309 BTU per hr/1555W
Physical, Operating, and Performance Specifications
Power Supply
Table 5-2
Power Supply Specifications
General specifications
Full output rating
To 40°C and 1,525 m (to 104°F and 5,000 ft)
To 32°C and 3,050 m (to 90°F and 10,000 ft) (derate
linearly)
Minimum load
1.0 A on + 5V output
1.0 A on + 12V output
0.5 A on + 3.3V output
Ambient temperature range
Operating
10° to 40°C (50° to 104°F)
Storage
-40° to 65°C (-40° to 149°F)
Input specifications
Low Range/High Range
Nominal line voltage
100 to 120 VAC/200 to 240 VAC
Range input line
90 to 132 VAC/180 to 265 VAC
Frequency range
47 to 63 Hz/47 to 63 Hz
Power factor
0.95/0.95
Input power
500W @ 110V/750W @ 220V
Input current
8 A at 100 VAC/10 A at 200 VAC
Inrush current
<70 A at 132 VAC (cold start)/<70 A at 132 VAC (cold
start)
Holdup time
20 ms from zero crossing at 120 VAC/20 ms from zero
crossing at 120 VAC
Dielectric voltage withstand
Input to output
3000 VAC per minute/3000 VAC per minute
Input to ground
1500 VAC per minute/1500 VAC per minute
Input transient susceptibility
Common and differential mode
(superimposed on AC line)
2500V, 10 µs pulse
Differential mode
20% step change in AC input voltage
5-3
5-4
Compaq ProLiant 8500 Server Maintenance and Service Guide
Dual Inline Memory Module (DIMM)
Table 5-3
DIMM Specifications
Size
128-MB, 256-MB, 512-MB, or 1-GB
Speed
60 ns or faster
Upgrade requirement
Bank of 2 DIMMs; must be same type, size, speed, and
manufacturer
Type
Buffered ECC protected DIMMs; SDRAM
1.44-MB Diskette Drive
Table 5-4
Diskette Drive Specifications
Size
3.5 inches
LED indicators (front panel)
Green
Read/write capacity per diskette (high/low density)
1.44 MB/720 KB
Drives supported
1
Drive height
1/3
Drive rotation
300 rpm
Transfer rate bits per sec (high/low)
500/250 K
Bytes per sector
512
Sectors per track (high/low)
18/9
Tracks per side (high/low)
80/80
Access times
Track-to-track (high/low)
6 ms/3 ms
Average (high/low)
174 ms/94 ms
Settling time
15 ms
Latency average (high/low)
100 ms/83 ms
Cylinders (high/low)
80/80
Read/write heads
2
Physical, Operating, and Performance Specifications
24X Max IDE CD-ROM Drive
Table 5-5
24X Max IDE CD-ROM Drive Specifications
Dimensions
Height
4.29 cm (1.69 inches)
Width
15.0 cm (5.75 inches)
Depth
20.8 cm (8.19 inches)
Weight
1200 g (2.66 lb)
Operating conditions
Temperature
5° to 45°C (41° to 113°F)
Humidity
10% to 80%
Applicable disk
CD-ROM (mode 1 and 2), CD-DA, CD-XA (mode 2, form
1 and 2), photo CD (single-session and multi-session),
mixed mode (audio and data combined)
Capacity
550 MB (mode 1, 12 cm)
640 MB (mode 2, 12 cm)
Block size
2048, 1024 bytes (mode 1)
2340, 2336, 1024 bytes (mode 2)
2352 bytes (CD-DA)
2328 bytes (CD-XA)
Diameter
12 cm, 8 cm (4.7 inches, 3.15 inches)
Rotational speed
4200 rpm maximum
Center hole thickness
15 mm (0.6 inches)
Track pitch
1.6µm
Data transfer rate
Sustained
150 KB/s (single)
Variable
1200-3600 KB/s (8X to 24X)
Data transfer method
32-bit bus master PCI
Access times (typical)
Full stroke
200 ms
Random
100 ms
Cache/buffer
128 KB
Startup time (typical)
>7s
Stop time
>4s
continued
5-5
5-6
Compaq ProLiant 8500 Server Maintenance and Service Guide
Table 5-5
24X Max IDE CD-ROM Drive Specifications continued
Audio output level
Line out
0.7 VRMS at 47 Ohms
Headphone
0.6 VRMS at 32 Ohms (maximum width)
Laser parameters
Type
Semiconductor laser GaA1As
Wave length
780 +/- 25 nm
Divergence angle
53.5° +/- 1.5°
Output power
0.14 mW
Interface
IDE (ATAPI)
Hot-Pluggable Wide Ultra2 SCSI Hard Drives
Table 5-6
Hot-Pluggable Wide Ultra2 SCSI Hard Drive Specifications
9.1-GB
9.1-GB
18.2-GB
Capacity
9100.0 MB
9100.0 MB
18209.8 MB
Height
1/3, 1.0 inch
1/3, 1.0 inch
1/2, 1.0 inch
Size
3.5 inches
3.5 inches
3.5 inches
Interface
Wide Ultra2 SCSI
Wide Ultra2 SCSI
Wide Ultra2 SCSI
Transfer rate
80 MB/s
80 MB/s
80 MB/s
Seek time (typical, including settling)
Single track
0.8 ms
0.8 ms
0.8 ms
Average
7.9 ms
5.4 ms
6.9 ms
Full stroke
17.0 ms
12.2 ms
15.0 ms
7,200 rpm
10,000 rpm
7,200 rpm
Bytes/sector
512
512
512
Logical blocks
17,773,524
17,773,524
35,566,080
Fahrenheit
50° to 95°
50° to 95°
50° to 95°
Celsius
10° to 35°
10° to 35°
10° to 35°
Rotational speed
Physical configuration
Operating temperature
Physical, Operating, and Performance Specifications
Hot-Pluggable Wide Ultra3 SCSI Hard Drives
Table 5-7
Hot-Pluggable Wide Ultra3 SCSI Hard Drives
9.1-GB
18.2-GB
Capacity
9100.0 MB
18209.3 MB
Height
1.0 inches
1.0 inches
Size
3.5 inches
3.5 inches
Interface
Wide-Ultra3 SCSI
Wide-Ultra3 SCSI
Transfer rate
160 MB/s
160 MB/s
Seek time (typical, including setting)
Single track
0.8 ms
0.8 ms
Average
5.0 ms
5.2 ms
Full stroke
12.0 ms
12.0 ms
10,000 rpm
10,000 rpm
Bytes/Sector
512
512
Logical blocks
17,773,524
35,565,080
50° to 95°F
10° to 35°C
50° to 95°F
10° to 35°C
Rotational speed
Physical configuration
Operating temperature
5-7
5-8
Compaq ProLiant 8500 Server Maintenance and Service Guide
Compaq Integrated Smart Array Controller
Table 5-8
Compaq Integrated Smart Array Controller Specifications
Temperature range
Operating
10° to 35°C (50° to 95°F)
Shipping
-30° to 60°C (-22° to 140°F)
Relative humidity range (non-condensing)
Operating
20% to 80%
Nonoperating
5% to 90%
Maximum drives supported
4
Logical drives supported
32
Simultaneous drive transfer channels
1
Data transfer method
64-bit PCI bus master
Total transfer rate
80 MB/s (80 MB/s per channel)
SCSI electrical interface
Low-voltage differential (LVD) and singleended
PCI bus transfer rate (maximum)
133 MB/s
SCSI port connectors (internal and external)
PCI 64D Extended SCSI connector
Protocol
Wide Ultra2 SCSI
SCSI electrical interface
Low-voltage differential
Software upgradable firmware
Yes
Read cache
12 MB
Reliability features
Cache battery backup
No
Online capacity expansion
Yes
Logical drive capacity extension
Yes
Online RAID level migration
Yes
Online stripe size migration
Yes
Automatic data recovery
Yes
Distributed data guarding (RAID 5)
Yes
Data guarding (RAID 4)
No
Data mirroring (RAID 1)
Yes
Drive striping (RAID 0, 0 + 1)
Yes
Physical, Operating, and Performance Specifications
Compaq NC3131 Fast Ethernet Controller/
64 PCI Dual Port 10/100
Table 5-9
Fast Ethernet Controller Specifications
Network interface
10Base-T/100Base-TX
Compatibility
IEEE 802.3/802.3u compliant
Data transfer method
32/64-bit PCI bus-master
Network transfer rate:
10Base-T (half-duplex), 10Base-2
10Base-T (full-duplex)
100Base-TX (half-duplex)
100Base-TX (full-duplex)
10 Mb/s
20 Mb/s
100 Mb/s
200 Mb/s
Connectors (2)
RJ-45
I/O address and interrupt
Automatic configuration
Cable support:
10Base-T
100Base-TX
OS driver support
Categories 3, 4, or 5 UTP (2 or 4 pair); up to
100 meters (328 feet)
Category 5 UTP (2 pair); up to 100 meters
(328 feet)
Novell NetWare Server 4.x and 5.x
Microsoft Windows NT 4.0
Microsoft Windows 2000
SCO OpenServer 5.x
UnixWare 7.x
5-9
Index
Symbols and Numbers
2-slot plenum
removing 2-50
replacing 2-50
9-slot hot-plug basket
removing 2-42
replacing 2-43
A
a correctable memory error occurred
prior to this power-up 3-7
access panel
opening 2-8
removing 2-7
replacing 2-9
top, part number 1-3
ADU
accessing 3-5
description 3-3, 3-43
executing 3-6
starting 3-43
air baffle
removing 2-31
replacing 2-31
Array Configuration Utility
accessing 3-5
executing 3-6
array controller POST
messages 3-20
Array Diagnostic Utility See ADU
array enabler board, part
number 1-10, 1-12
array enabler connectors,
identified 4-3
ART, assembly version 3-69
ASR-2
allowing network access 3-63
attended recovery 3-59
booting into Compaq
Utilities 3-63
booting into operating
system 3-65
configuring 3-58
default value 3-61
description 3-58
dial-in status, restart
setting 3-66
dial-out status, restart
setting 3-66
dial-out string, restart
setting 3-66
features 3-60
flow chart 3-62
for off-site servers 3-61
for remote servers 3-61
hardware requirements 3-59
network card slot, restart
setting 3-66
network controller, restart
setting 3-66
network frame type, restart
setting 3-66
network host name, restart
setting 3-66
network IP address, restart
setting 3-66
network IP net mask, restart
setting 3-66
network IP router address, restart
setting 3-66
network protocol, restart
setting 3-66
network status, restart
setting 3-66
paging administrator 3-58
security 3-66
serial interface, restart
setting 3-66
software error
recovery 3-60
recovery boot option 3-60
recovery timeout 3-60
2
Compaq ProLiant 8500 Server Maintenance and Service Guide
standby recovery
server option 3-60
server port 3-60
timeout 3-60
thermal shutdown 3-60
timer 3-61
unattended recovery 3-58
UPS shutdown 3-60
UPS shutdown threshold 3-60
assemblies
hot-plug basket, part
number 1-10
hot-plug I/O fan, part
number 1-10
I/O module, part numbers 1-10
IMD with cable, part
number 1-8
media module, part number 1-8
power switch with LED, part
number 1-8
Asset Management, defined 3-73
Automatic Data Collection,
defined 3-74
Automatic Revision
Tracking See ART
Automatic Server
Recovery-2 See ASR-2
B
battery
part number 1-12
POST messages 3-27, 3-28
removing 2-55
replacing 2-55
bezel, media module
removing 2-10
removing, illustrated 2-10
replacing 2-10
boards
cache accelerator, part
number 1-6
memory, part number 1-5
Netelligent 3131, part
number 1-10
PCI Hot Plug interface, part
number 1-10
processor module with system
board, part number 1-5
Processor Power Module, part
number 1-5
processor terminator, part
number 1-5
processor with heat pipe, part
number 1-5
brackets
cable management arm
removing 2-36
central support
removing 2-47
replacing 2-47
I/O center support, part
number 1-6, 1-10
I/O drawer shipping, part
number 1-10
buns, part number 1-12
bus balancing 2-38
bus/core ratio switch
mixing statement 4-7
bus/core ratio switch settings
caution 4-7
bus/core ratio switches,
accessing 2-8
C
cable management arm
part number 1-11
removing 2-36
replacing 2-37
cables
CD-ROM drive, part
number 1-11
diskette drive data, part
number 1-11
diskette drive power, part
number 1-11
PCI Hot Plug switch, part
number 1-10, 1-11
cache accelerators
accessing 2-8
part number 1-6
removing 2-32
replacing 2-32
cartons, part number 1-12
CD-ROM drive
access times 5-5
accessing 2-8
cache buffer size 5-5
capacity 5-5
data transfer rate 5-5
depth 5-5
dimensions 5-5
height 5-5
laser parameters 5-6
location 2-9
rotational speed 5-5
startup time 5-5
stop time 5-5
Index
test error codes 3-40
weight 5-5
width 5-5
CD-ROM drive cable, part
number 1-11
central support bracket
removing 2-47
replacing 2-47
chassis, part number 1-3
Client Management, defined 3-73
communication parameters,
setting 3-63
Compaq Insight Management 3-74
agents 3-74
software architecture 3-74
Compaq Insight Manager
defined 3-53, 3-74
description 3-2
remote maintenance 3-74
viewing the event list 3-54
Compaq Integrated Remote Console
features 3-60
Compaq Network Interface
Controller See NIC
Compaq Survey Utility
description 3-2
installing 3-2
Compaq System Reference
Library 3-57
Comprehensive Insight Management,
defined 3-73
configuration switchbank,
identified 4-5
configuration switches,
accessing 2-7
conflict, resolving 3-3
connectors
rear panel 4-1
SCSI, location 4-2
controllers
POST messages 3-27
correctable memory error occurred
prior to this power-up 3-7
Correctable Memory Logs See IML
country kit, part number 1-12
CPU fan controller not
responding 3-17
CPU fan failure detected 3-16
CPU fan not present 3-16
Critical Error Log See also IML
viewing 3-67
critical fan failure detected 3-8
current SCSI bus cable configuration
is not recommended 3-17
D
DAAD
description 3-3
location 2-1
data loss
caution 2-17
default configuration
determining 3-4
messages 3-4
Diagnose Drive Array Utility,
accessing 3-30
diagnosing problems, hard
drives 2-16
Diagnostics
accessing 3-2, 3-5
booting from CD 3-4
booting remotely 3-65
defined 3-30
description 3-2
diskette, creating 3-30
Drive Array 3-30
error codes 3-30
locating 3-2
overview 3-2
running 3-30
software location 2-1
test error codes
CD-ROM drive 3-40
diskette drive 3-34
hard drive 3-36, 3-40
keyboard 3-32, 3-33
memory 3-32
modem 3-36
monochrome video
board 3-35
NIC 3-39
pointing device
interface 3-42
processor 3-31
SCSI hard drive 3-40
SCSI tape drive 3-41
SCSI/IDE CD-ROM
drive 3-40
serial port 3-35
Server Manager/R
board 3-41
tape drive 3-37, 3-41
VGA board 3-38
video display unit 3-33
when to run 3-7
dial-in status, setting 3-64
dial-out status, setting 3-64
dial-out string, setting 3-64
DIMMS See memory
3
4
Compaq ProLiant 8500 Server Maintenance and Service Guide
disk 0 failure 3-23
disk 1 failure 3-23
disk controller failure 3-23
diskette drive data cable, part
number 1-11
diskette drive fastening screws, part
number 1-11
diskette drive power cable, part
number 1-11
diskette drive shoulder screws, part
number 1-11
diskette drives
access times 5-4
accessing 2-8
cylinders 5-4
height 5-4
identified 2-6
location 2-9
number supported 5-4
read/write capacity 5-4
read/write heads 5-4
size 5-4
test error codes 3-34
transfer rate 5-4
diskette, creating Diagnostics 3-30
drawer ejector screws, part
number 1-11
drawer ejectors
left front, part number 1-6, 1-11
right front, part number 1-6,
1-11
drawer removal catch cover, part
number 1-11
drive array
array accelerator battery charge
low 3-28
array accelerator battery depleted
- data lost 3-27
errors 3-22, 3-23
POST messages 3-20, 3-22,
3-23
resuming automatic data
recovery process 3-22
Drive Array Advanced
Diagnostics See DAAD
drive array, diagnosing 3-30
drivers, installing 3-3
Dual Inline Memory
Modules See memory
E
ECC multiple bit error detected in
DIMM 3-8
Electrostatic Discharge See ESD
environmental recovery 3-58
error codes See also test error codes
101 3-9
101-XX 3-31
103-XX 3-31
104 3-9
104-XX 3-31
105 3-9
105-XX 3-31
106-XX 3-31
107-XX 3-31
108-XX 3-31
109-XX 3-31
1101-XX 3-35
1109-XX 3-35
110-XX 3-31
111-XX 3-31
112-XX 3-31
113-XX 3-31
114-XX 3-31
1151 3-15
1152 3-15
116-XX 3-31
1201-XX 3-36
1202-XX 3-36
1203-XX 3-36
1204-XX 3-36
1206-XX 3-36
1210-XX 3-36
122-XX 3-31
123-XX 3-31
1610 3-16
1611 3-16
1612 3-16
1613 3-16
1615 3-16
162 3-9
1622 3-17
163 3-9
164 3-9
1700-XX 3-36
1701-XX 3-36
1702-XX 3-36
1703-XX 3-36
1704-XX 3-36
1705-XX 3-36
1708-XX 3-36
1709-XX 3-36
1710-XX 3-36
1715-XX 3-36
1716-XX 3-36
1717-XX 3-36
1719-XX 3-36
172 3-9
173 3-9
1736-XX 3-36
174 3-9
Index
175 3-9
1764 3-20
1766 3-20
1767 3-20
1768 3-20
1773 3-21
178 3-9
1787 3-25
1792 3-27
1795 3-28
1796 3-28
1797 3-28
1798 3-28
1799 3-29
1799-XX 3-36
1900-XX 3-37
1901-XX 3-37
1902-XX 3-37
1903-XX 3-37
1904-XX 3-37
1905-XX 3-37
1906-XX 3-37
199-XX 3-31
200-XX 3-32
201 3-10
201-XX 3-32
202-XX 3-32
203 3-10
203-XX 3-32
204-XX 3-32
205-XX 3-32
206-XX 3-32
207 3-10
207-XX 3-32
208 3-10
208-XX 3-32
209 3-10
210-XX 3-32
212 3-10
215-XX 3-32
216 3-11
218 3-11
219 3-11
220 3-11
221 3-11
2402-XX 3-38
2403-XX 3-38
2404-XX 3-38
2405-XX 3-38
2406-XX 3-38
2407-XX 3-38
2408-XX 3-38
2409-XX 3-38
2410-XX 3-38
2411-XX 3-38
2412-XX 3-38
2414-XX 3-38
2416-XX 3-38
2417-XX 3-38
2418-XX 3-38
2419-XX 3-38
2420-XX 3-38
2421-XX 3-38
2422-XX 3-38
2423-XX 3-38
2424-XX 3-38
2425-XX 3-38
2431-XX 3-38
2432-XX 3-38
2448-XX 3-38
2451-XX 3-38
2456-XX 3-38
2458-XX 3-38
2468-XX 3-38
2477-XX 3-38
2480-XX 3-38
301 3-11
301-XX 3-32
302-XX 3-32
303 3-11
303-XX 3-32
304 3-12
304-XX 3-32
401-XX 3-33
402-XX 3-33
403-XX 3-33
40X 3-12
498-XX 3-33
501-XX 3-33
502-XX 3-33
503-XX 3-33
504-XX 3-33
505-XX 3-33
506-XX 3-33
507-XX 3-33
508-XX 3-33
509-XX 3-33
510-XX 3-33
511-XX 3-33
512-XX 3-33
514-XX 3-33
516-XX 3-33
6000-XX 3-39
6001-XX 3-39
6002-XX 3-39
600-XX 3-34
601 3-12
6014-XX 3-39
6016-XX 3-39
601-XX 3-34
6028-XX 3-39
6029-XX 3-39
5
6
Compaq ProLiant 8500 Server Maintenance and Service Guide
602-XX 3-34
603-XX 3-34
604-XX 3-34
605 3-12
605-XX 3-34
606-XX 3-34
607-XX 3-34
6089-XX 3-39
608-XX 3-34
6090-XX 3-39
6091-XX 3-39
6092-XX 3-39
609-XX 3-34
610-XX 3-34
6500-XX 3-40
6502-XX 3-40
6505-XX 3-40
6506-XX 3-40
6509-XX 3-40
6523-XX 3-40
6528-XX 3-40
6600-XX 3-40
6605-XX 3-40
6700-XX 3-41
6706-XX 3-41
6709-XX 3-41
6728-XX 3-41
694-XX 3-34
697-XX 3-34
698-XX 3-34
699-XX 3-34
7000-11 3-41
7000-12 3-41
7000-13 3-41
7000-14 3-41
7000-15 3-41
7000-21 3-41
7000-22 3-41
7000-23 3-41
7000-24 3-41
802-XX 3-35
824-XX 3-35
8601-xx 3-42
description 3-30
error messages
A Critical Error occurred prior to
this power-up 3-7
Abnormal Program
Termination 3-67, 3-68
Accelerator, battery below
reference voltage 3-45
Accelerator, battery not fully
charged 3-45
Accelerator, board in use 3-45
Accelerator, board not
attached 3-46
Accelerator, board not
detected 3-44
Accelerator, board permanently
disabled 3-45
Accelerator, board temporarily
disabled 3-45
Accelerator, cache 3-44
Accelerator, configuration
mismatch 3-46
Accelerator, data loss in
cache 3-45
Accelerator, ECC errors 3-44
Accelerator, error log 3-44
Accelerator, obsolete data 3-45
Accelerator, obsolete data written
to drives 3-45
Accelerator, parity read 3-44
Accelerator, parity write 3-44
Accelerator, status 3-44
Accelerator, unrecognized
status 3-45
Accelerator, valid data at
reset 3-45
Accelerator, warranty alert 3-45
adapter/NVRAM ID
mismatch 3-45
ASR-2 detected by ROM 3-67,
3-68
ASR-2 Test Event 3-67, 3-68
Automatic Server Recovery,
Base Memory Parity
Error 3-67
Automatic Server Recovery,
Extended Memory Parity
Error 3-67
automatic server recovery,
Memory Parity Error 3-67
automatic server recovery, Reset
Limit Reached 3-67
battery below reference
voltage 3-45
Battery Failing 3-67
battery not fully charged 3-45,
3-49
Battery X not fully
charged 3-49
board not attached 3-45, 3-46
Caution, Temperature
Exceeded 3-68
configuration signature is
zero 3-46
configuration signature
mismatch 3-46
controller communication
failure 3-46
controller configured 3-46
Index
Controller detected. NVRAM
configuration not
present 3-46
controller firmware needs
upgrading 3-46
controller located in special
video slot 3-46
controller POST error 3-47
controller restarted with
signature of zero 3-47
Diagnostic Error 3-68
dirty data 3-44
disable command issued 3-47
drive (bay)
drive X failed 3-47
drive X inadvertently
replaced 3-48
firmware needs
upgrading 3-47
insufficient capacity 3-47
invalid M&P stamp 3-47
loose cable 3-47
needs replacing 3-47
replacement drive 3-47
replacement drive marked
OK 3-47
undergoing drive
recovery 3-47
upload code not
readable 3-47
drive monitoring
features unobtainable 3-48
not enabled 3-48
drive timeout 3-48
drive X indicates
position Y 3-48
duplicate write memory
error 3-48
Error Detected On
Boot Up 3-68
error occurred reading RIS
copy 3-48
Fatal ROM Error 3-8
FYI, drive (bay) X is
non-Compaq supplied 3-48
identify controller data did not
match NVRAM 3-48
identify logical drive data did not
match NVRAM 3-49
insufficient adapter
resources 3-49
logical drive X failed due to
cache error 3-49
logical drive X status =
FAILED 3-49
INTERIM
RECOVERY 3-49
LOOSE CABLE
DETECTED 3-49
NEEDS RECOVER 3-49
OVERHEATED 3-50
OVERHEATING 3-50
RECOVERING 3-50
WRONG DRIVE
REPLACED 3-50
loose cable detected 3-50
logical drives may be
marked FAILED 3-50
mirror data miscompare 3-50
NMI
Automatic Server Recovery
Timer Expiration 3-68
Expansion Board
Error 3-68
Expansion Bus Master
Timeout 3-68
Expansion Bus Slave
Timeout 3-68
Fail-Safe Timer
Expiration 3-68
PCI Bus Parity Error 3-68
Processor Parity Error 3-68
Software Generated
Interrupt Detected
Error 3-68
no configuration for Accelerator
board 3-50
NVRAM configuration present,
controller not detected 3-50
Processor Exception 3-68
Processor Prefailure 3-68
Required System Fan
Failure 3-68
RESUME - F1 KEY 3-29
RIS copies between drives do not
match 3-50
Run System Configuration
Utility - F10 KEY 3-29
SCSI Port X
drive ID x failed 3-51
drive ID x firmware needs
upgrading 3-51
drive ID x has exceeded
threshold(s) 3-50
drive ID x has loose
cable 3-51
drive ID x is not stamped for
monitoring 3-51
7
8
Compaq ProLiant 8500 Server Maintenance and Service Guide
drive ID x replaced on a
good volume 3-51
drive ID x RIS copy
mismatch 3-51
drive ID Y firmware needs
upgrading 3-51
Server Manager Failure 3-68
set configuration command
issued 3-51
soft firmware upgrade
required 3-51
unable to communicate with
drive 3-51
unknown disable code 3-52
unrecoverable read error 3-52
UPS A/C Line Failure Shutdown
or Battery Low 3-68
warning bit detected 3-52
warning, drive write cache
enabled on X 3-52
write memory error 3-52
wrong accelerator 3-52
errors
battery 3-17
drive array 3-22, 3-23
fixed disk 3-19
errors (by type)
beeps only 3-29
hardware
fan failure 3-55
fan inserted 3-55
fan not redundant 3-55
fan removed 3-55
overheat condition 3-55
system lockup 3-56
memory
correctable error threshold
exceeded 3-55
uncorrectable error 3-55
operating system
automatic shutdown 3-57
system crash 3-57
power subsystem
AC voltage problem 3-56
power AC overload 3-56
power module failure 3-56
power module not
redundant 3-56
power supply failure 3-56
power supply inserted 3-56
power supply not
redundant 3-56
power supply
removed 3-56
system configuration battery
low 3-56
processor
correctable error threshold
exceeded 3-56
host bus error 3-56
uncorrectable error 3-56
resolving 3-30
ESD (electrostatic discharge)
handling parts safely 2-2
precautions 2-2
storing parts safely 2-2
transporting parts safely 2-2
workstation
recommendations 2-2
Ethernet loopback RJ-45, part
number 1-12
event
AC voltage problem 3-56
automatic OS shutdown 3-57
correctable error
threshold exceeded 3-56
correctable error threshold
exceeded 3-55
correctable error threshold
passed 3-55
fan
failure 3-55
inserted 3-55
not redundant 3-55
removed 3-55
host bus error 3-56
overheat condition 3-55
power AC overload 3-56
power module
failure 3-56
not redundant 3-56
power supply
failure 3-56
inserted 3-56
not redundant 3-56
removed 3-56
system configuration battery
low 3-56
system crash 3-57
system lockup 3-56
uncorrectable error 3-55, 3-56
Event List See also IMD
defined 3-55
printing 3-54
viewing 3-54
event messages, defined 3-55
events log
description 3-3
viewing 3-3
expansion slots, accessing 2-7
Index
F
failure condition recovery, hard
drives 2-16
fan assembly connector,
identified 4-3
fan cage assembly
removing 2-46
replacing 2-46
fan cage plenum
part number 1-6, 1-11
removing 2-49
fan controller not responding 3-17
fans
accessing 2-7
identifying 2-44
POST messages 3-8, 3-16, 3-17
removing 2-45
replacing 2-45
Fast Ethernet controller
cable support 5-9
compatibility 5-9
connectors 5-9
I/O address 5-9
interrupt 5-9
network interface 5-9
network transfer rate 5-9
OS driver support 5-9
fault tolerance 2-16
fixed disk 0
does not support DMA
mode 3-19
fixed disk 1
does not support DMA
mode 3-19
fixed disk errors 3-19
flow chart, ASR-2 3-62
front bezel kit
contents 1-8
part number 1-8
G
hard drives
18-GB, part number 1-12
9-GB, part number 1-8, 1-12
accessing 2-8
capacity 5-7
fault tolerance 2-16
height 5-7
hot-plug guidelines 2-16
interface 5-7
mirrored pairs 2-16
online spare 2-16
operating temperature 5-7
physical configuration 5-7
POST messages 3-18, 3-19
removing 2-17
replacing 2-17
rotational speed 5-7
seek time 5-7
size 5-7
test error codes 3-36, 3-40
transfer rate 5-7
Health Driver, description 3-61
hot-plug basket
part number 1-10
removing 2-42
replacing 2-43
hot-plug fans
identifying 2-44
part number 1-10
removing 2-45
replacing 2-45
hot-plug interface board, part
number 1-10
hot-plug power supplies
identified 2-7
part number 1-3
removing 2-51
replacing 2-51
hot-plug switch cable
2-slot, part number 1-10, 1-11
9-slot, part number 1-10, 1-11
hot-pluggable parts, preparation
procedures 2-3
grounding procedures 2-2
H
handles, server lift, identified 2-7
hard drive blank
part number 1-8
removing 2-15
replacing 2-15
hard drive replacement
caution 2-17
I
I/O board, part number 1-10
I/O center support bracket, part
number 1-6, 1-10
I/O drawer sheet metal and plastics,
part number 1-10
I/O drawer shipping bracket, part
number 1-10
I/O expansion board
removing 2-40
replacing 2-41
9
10
Compaq ProLiant 8500 Server Maintenance and Service Guide
I/O expansion slot cover
removing 2-39
replacing 2-39
I/O expansion slots
locating 2-38
I/O fan
controller not responding 3-17
I/O module
accessing contents 2-7
contents 2-7
exploded view 1-9
identified 2-7
locating 2-34
part number 1-3, 1-10
removing 2-34
removing from rack-mounted
server 2-36
replacing 2-35, 2-37
spare parts list 1-10
I/O module central support bracket
removing 2-47
replacing 2-47
I/O plenum
removing 2-48
replacing 2-48
I/O plenum top
removing 2-48
replacing 2-48
I/O slot double guide, part
number 1-6, 1-11
I/O slot triple guide, part
number 1-6, 1-11
illustrated parts map, part
number 1-12
illustrations
ASR-2 flow chart 3-62
IMD
description 3-53
Event List, defined 3-55
identified 2-6
part number 1-8
removing 2-13
replacing 2-14
IMD blank panel, part number 1-8
IML See also Critical Error Log
accessing from Compaq Insight
Manager 3-53
defined 3-53, 3-67
description 3-3
error types, explained 3-67
security levels defined 3-53
viewing 3-53, 3-54, 3-67
initialization failure 3-8
insight management
features 3-73
Insight Management Agents,
enabling 3-57
Inspect Computer utility,
accessing 3-30
Inspect listing, printing 3-4
Inspect Utility
accessing 3-2
booting remotely 3-65
description 3-2, 3-4
printing Inspect listing 3-4
running 3-4
Integrated Management
Display See IMD
Integrated Management
Log See IML
Integrated Remote Console
features 3-60
integrated server lift handles,
identified 2-7
integrated server management,
features 3-57
internal battery See battery
invalid electronic serial number 3-8
IP access 3-63
IP/IPX, using network features 3-59
IRQ conflict, resolving 3-3
K
keyboard connector, identified 4-2,
4-3
keyboard test error codes 3-32
kits
country, part number 1-12
front bezel, part number 1-8
miscellaneous cable, part
number 1-11
miscellaneous hardware, part
number 1-6, 1-10
miscellaneous plastics, part
number 1-6, 1-11
miscellaneous screw, part
number 1-11
return, part number 1-12
L
LEDs
fan
defined 4-9
PCI Hot Plug
defined 4-10
system interlock
defined 2-2
lever PCB, part numbers 1-10
lift handles, identified 2-7
Index
locked SCSI bus detected 3-17
logs
Critical Error 3-67
Integrated Management 3-67
Server Health 3-67
viewing 3-67
LVDS 1-inch hard drive blank, part
number 1-8
M
maintenance and service guide, part
number 1-12
media module
accessing contents 2-7
contents 1-8, 2-7, 2-9
identified 2-6
part number 1-8
removing 2-11
removing, illustrated 2-11
replacing 2-12
spare parts list 1-8
media module bezel
part number 1-8
removing 2-10
replacing 2-10
memory
accessing 2-8
installation guidelines 2-23
maximum supported 2-23
POST messages 3-7, 3-8
removing 2-25
replacing 2-23, 2-25
shipped standard 2-23
test error codes 3-32
upgrade combination
examples 2-24
memory board
part number 1-5
removing 2-22
replacing 2-22
Memory errors, recorded to log 3-67
memory guides
part number 1-6, 1-11
memory modules See also memory
128-MB, part number 1-12
256-MB, part number 1-12
512-MB, part number 1-12
part number 1-6
middle air baffle
removing 2-31
replacing 2-31
miscellaneous cable kit
contents 1-11
part number 1-11
miscellaneous hardware kit
contents 1-6, 1-10
part number 1-6, 1-10
miscellaneous plastics kit
contents 1-6, 1-11
part number 1-6, 1-11
miscellaneous screw kit
contents 1-11
part number 1-11
modem
test error codes 3-36
using with ASR-2 3-59
modules
I/O
accessing contents 2-7
contents 1-10, 2-7
locating 2-34
part number 1-3, 1-10
removing 2-34
removing from
rack-mounted
server 2-36
replacing 2-35
spare parts list 1-10
media
accessing contents 2-7
contents 2-7
identified 2-6
part number 1-8
spare parts list 1-8
processor and memory
accessing contents 2-7
contents 2-7
identified 2-6
processor with processor board,
part number 1-5
monochrome video board, test error
codes 3-35
mouse connector, identified 4-3
N
Netelligent 3131 NIC, part
number 1-10
Netelligent Management,
defined 3-73
network access, configuring ASR-2
for 3-63
network card slot, selecting 3-65
network frame type, selecting 3-65
network host name, setting 3-65
Network Interface
Controller See NIC
network interface fault recovery,
defined 3-70
11
12
Compaq ProLiant 8500 Server Maintenance and Service Guide
network IP
address, setting 3-65
net mask, setting 3-65
router address,
setting 3-65
network protocol, setting 3-64
NIC
part number 1-10
test error codes 3-39
no SCSI devices detected 3-8
non-hot-plug devices, removal
preparation 2-4
non-hot-pluggable parts, preparation
procedures 2-3
non-system disk or disk error 3-8
O
operating system, booting into 3-65
P
pager
booting Compaq Utilities
from 3-63
serial interface, selecting 3-64
setting dial string 3-63
setting message 3-63
settings 3-63
testing 3-64
parallel port connector,
identified 4-3
parallel printer, test error codes 3-33
parity check 2 3-8
parity error POST messages 3-8
part numbers
access panel, top 1-3
array enabler board 1-10
assemblies
9-slot hot-plug basket 1-10
I/O fan 1-10
I/O module 1-10
IMD with cable 1-8
media module 1-8
power switch with LED 1-8
battery 1-12
buns 1-12
cable management arm 1-11
cache accelerator 1-6
cartons 1-12
CD-ROM drive cable 1-11
chassis 1-3
country kit 1-12
diskette drive data cable 1-11
diskette drive power cable 1-11
drawer ejector
left front 1-6, 1-11
right front 1-6, 1-11
drawer removal
catch cover 1-11
Ethernet loopback RJ-45 1-12
fan cage plenum 1-6, 1-11
front bezel kit 1-8
hard drive blank 1-8
hard drive, 9-GB 1-8
hot-plug basket, 9-slot 1-10
hot-plug I/O fan 1-10
hot-plug interface board 1-10
hot-plug power supply 1-3
hot-plug switch cable
2-slot 1-10, 1-11
9-slot 1-10, 1-11
I/O board 1-10
I/O center support bracket 1-6,
1-10
I/O drawer sheet metal and
plastics 1-10
I/O drawer shipping
bracket 1-10
I/O module 1-3, 1-10
I/O slot double guide 1-6, 1-11
I/O slot triple guide 1-6, 1-11
illustrated parts map 1-12
IMD blank panel 1-8
IMD panel 1-8
lever PCB 1-10
LVDS 1-inch hard drive
blank 1-8
maintenance and service
guide 1-12
media bezel 1-8
media module 1-8
memory board 1-5
memory guides 1-6, 1-11
memory modules 1-6
128-MB, part number 1-12
256-MB, part number 1-12
512-MB, part number 1-12
miscellaneous cable kit 1-11
miscellaneous hardware kit 1-6,
1-10
miscellaneous plastics kit 1-6,
1-11
miscellaneous screw kit 1-11
Netelligent 3131 NIC 1-10
PCI Hot Plug interface
board 1-10
PCI Hot Plug switch cable
2-slot 1-10, 1-11
9-slot 1-10, 1-11
Index
plenums 1-6, 1-11
port PCI retainers 1-6, 1-11
power supply 1-3
power switch assembly with
LED 1-8
processor bezel 1-8
processor drawer 1-3, 1-5
processor drawer air baffle
cover 1-6, 1-10
processor guide
front 1-3, 1-5
rear 1-5
processor module 1-3, 1-5
Processor Power Module 1-5
processor terminator board 1-5
processor with heat pipe
1-MB 1-12
2-MB 1-5, 1-12
512-KB 1-12
processor/memory host
board 1-3, 1-5
return kit 1-12
screws
diskette drive 1-11
drawer ejector 1-11
SCSI adapter 1-11
system midplane assembly 1-3
terminator PPM guide 1-6, 1-11
top access panel 1-3
Wide Ultra2 hard drive with tray
18-GB 1-12
9-GB 1-12
Wide Ultra2 hard drive without
tray, 9-GB 1-8
parts
handling 2-2
storing 2-2
transporting 2-2
parts catalog, illustrated 1-1
passwords 3-66
PCI boards, configuring
automatically 3-3
PCI expansion board
replacing 2-41
PCI Hot Plug expansion slots,
accessing 2-7
PCI Hot Plug interface board
part number 1-10
PCI Hot Plug POST messages 3-17
PCI Hot Plug switch cable
2-slot, part number 1-10, 1-11
9-slot, part number 1-10, 1-11
PCI slots powered down – check PCI
Hot Plug enabler
connectors 3-17
plenum See I/O plenum, fan cage
plenum, 2-slot plenum
plenums, part number 1-6, 1-11
pointing device interface, test error
codes 3-42
port PCI retainers, part number 1-6,
1-11
POST
defined 3-6
error messages 3-7
POST messages
1100 series 3-15, 3-16
1600 series 3-16, 3-17
1700 series 3-17, 3-18, 3-19,
3-20, 3-21, 3-22, 3-23, 3-24,
3-25, 3-26, 3-27, 3-28
array controller 3-20
battery 3-27
beeps only 3-7
controllers 3-27
drive array 3-20
fans 3-8, 3-16, 3-17
hard drives 3-18, 3-19
memory 3-7, 3-8
non-numeric series 3-8
parity errors 3-8
PCI Hot Plug 3-17
power supply 3-17
resume 3-8
Run System Configuration
Utility 3-8
SCSI cables 3-17
serial ports 3-15, 3-16
Power On/Standby switch
removing 2-53
replacing 2-54
power supplies
part number 1-3
removing 2-51
replacing 2-51
power supply
configuration error 3-17
POST messages 3-17
power switch assembly with LED,
part number 1-8
Power-On Self-Test See POST
predictive failure alert
guidelines for drive
replacement 2-16
preparation procedures 2-4
primary disk port address assignment
conflict 3-21
13
14
Compaq ProLiant 8500 Server Maintenance and Service Guide
processor
removing 2-27
replacing 2-27
test error codes 3-31
processor and memory module
accessing contents 2-7
contents 2-7
identified 2-6
opening 2-20
replacing 2-21
spare parts list 1-5
processor bezel, part number 1-8
processor bus/core ratio switches,
accessing 2-8
processor drawer air baffle cover, part
number 1-6, 1-10
processor drawer, part number 1-3,
1-5
processor guide
front, part number 1-3, 1-5
rear, part number 1-5
processor module
contents 1-5
part number 1-3, 1-5
Processor Power Module
accessing 2-7
part number 1-5
redundant (ninth), part
number 1-5
redundant, part number 1-5
removing 2-29
replacing 2-29
processor sockets
accessing 2-7
numbering 2-26
processor terminator board
removing 2-30
replacing 2-30
processor terminator board, part
number 1-5
processor with heat pipe
1-MB, part number 1-12
2-MB, part number 1-5, 1-12
512-KB, part number 1-12
processor/memory host board, part
number 1-3, 1-5
processors
POST messages 3-9
unsupported error message 3-9
R
Rapid Recovery Engine,
enabling 3-57
rapid recovery services 3-57
rear panel
connectors 4-1
recovery
attended 3-59
automatic 3-58
environmental 3-58
from software error 3-58
rapid recovery services 3-57
unattended 3-58
Redundant ROM 3-71, 3-72
Remote Management, defined 3-73
Remote Utilities, accessing 3-30
removal and replacement
procedures 2-1
resource conflict, resolving 3-3
resources
Smart Array Controller user
guide 3-22
Resume POST message 3-8
return kit, part number 1-12
Revision History Table
accessing 3-69
defined 3-69
format 3-69
where stored 3-69
ROMPaq
Disaster Recovery 3-71
Firmware Upgrade Utility,
accessing 3-5
Run System Configuration Utility F10 key POST message 3-8
S
screws
diskette drive fastening, part
number 1-11
diskette drive shoulder, part
number 1-11
drawer ejector, part
number 1-11
SCSI adapter, part number 1-11
SCSI cable error detected 3-17
SCSI cable POST messages 3-17
SCSI connector, location 4-2
SCSI devices
POST messages 3-8
SCSI hard drive See also hard drives
test error codes 3-40
Index
SCSI tape drive, test error
codes 3-41
SCSI/IDE CD-ROM drive, test error
codes 3-40
secondary controller or disk
failure 3-27
secondary disk controller
failure 3-27
secondary disk port address
assignment conflict 3-21
security
ASR-2 3-66
setting passwords 3-66
security levels
Caution, defined 3-53
Critical, defined 3-53
Repaired, defined 3-53
Status, defined 3-53
serial port A POST messages 3-15
serial port address conflict
detected 3-16
serial port B POST messages 3-15
serial port connectors, identified 4-3
serial port POST messages 3-15,
3-16
serial port test error codes 3-35
server health logs 3-67
Server Manager/R board, test error
codes 3-41
server recovery
attended 3-59
automatic, after failure 3-58
from software error 3-58
unattended 3-58
shipping screw
loosening 2-19
slot X drive array
array accelerator memory size
change detected 3-19
controller failure 3-23
disk consistency initialization in
progress 3-19
drive failure 3-23
drive parameter tracking predicts
imminent failure 3-18
new logical drive(s) attachment
detected 3-19
not configured 3-24
option ROM appears to conflict
with an ISA card 3-20
physical drive position change(s)
detected 3-18
ProLiant drive storage enclosure
problem detected 3-22
recovery needed 3-25
replacement drive(s) detected OR
previously failed drive(s)
now operational 3-23
reports incorrect drive
replacement 3-26
S.M.A.R.T. hard drive(s) detect
imminent failure 3-18
SCSI bus termination error 3-22
SCSI drive(s) not
responding 3-27
this controller not supported in
systems with more than 3GB
of memory 3-20
Smart Array controller
hot-plug guidelines 2-16
Smart Array Controller
user guide 3-22
SMART SCSI hard drive detects
imminent failure 3-18
SmartStart and Support Software CD
booting from 3-4
contents 3-5
running utilities 3-5
running utilities from 3-6
software error
recovery 3-60
recovery boot option 3-60
recovery from 3-58
recovery timeout 3-60
software required for service
procedures 2-1
spare parts list
I/O module 1-10
media module 1-8
processor and memory
module 1-5
standby recovery
server option 3-60
server port 3-60
timeout 3-60
static electricity See ESD
storage automatic reconstruction,
defined 3-70
storage fault recovery tracking,
defined 3-69
Survey Utility, viewing 3-54
switch and jumper settings,
obtaining 3-3
system configuration
accessing 3-5
determining 3-4
messages 3-4
System Configuration CD, booting
from 3-4
15
16
Compaq ProLiant 8500 Server Maintenance and Service Guide
System Configuration Utility
accessing 3-5
booting remotely 3-65
description 3-3
executing 3-6
running 3-3
selecting Diagnostics from 3-30
system fan failure detected 3-16
system fan not present 3-16
system halted 3-9, 3-17
System Interconnect Status
Indicators See system interlocks
system interlock LEDs
locating 2-2
system interlocks, description 2-2
system midplane assembly
removing 2-52
replacing 2-52
system midplane assembly, part
number 1-3
system partition, accessing utilities
from 3-5
System ROM corrupt 3-71
system unit
dimensions 5-2
power supply specifications 5-2
weight 5-2
T
tables
ADU diagnostic messages 3-44
advanced VGA board test error
codes 3-38
ASR-2 features 3-60
ASR-2 IML or critical error log
messages 3-67
Compaq network interface
controller boards test error
codes 3-39
Compaq servers remote
management features 3-70
Compaq System Configuration
Utility pager settings for
booting into Compaq
utilities 3-63
diskette drive test error
codes 3-34
event messages 3-55
hard drive test error codes 3-36
keyboard test error codes 3-32
media module cable
routing 2-18
memory test error codes 3-32
modem communications test
error codes 3-36
monochrome video board test
error codes 3-35
OS restart SCU setting for
ASR-2 3-66
parallel printer test error
codes 3-33
pointing device interface test
error codes 3-42
primary processor test error
codes 3-31
revision history 3-69
SCSI hard drive test error
codes 3-40
SCSI tape drive test error
codes 3-41
SCSI/IDE CD-ROM drive test
error codes 3-40
serial test error codes 3-35
Server Manager/R board test
error codes 3-41
tape drive test error codes 3-37
video display unit test error
codes 3-33
tape drive test error codes 3-37, 3-41
terminator PPM guide, part
number 1-6, 1-11
Test Computer utility,
accessing 3-30
test error codes
CD-ROM drive 3-40
diskette drive 3-34
hard drive 3-36, 3-40
keyboard 3-32
memory 3-32
modem 3-36
monochrome video board 3-35
NIC board 3-39
parallel printer 3-33
pointing device interface 3-42
processor 3-31
SCSI hard drive 3-40
SCSI tape drive 3-41
SCSI/IDE CD-ROM 3-40
serial port 3-35
Server Manager/R board 3-41
tape drive 3-37, 3-41
VGA board 3-38
video display unit 3-33
thermal shutdown 3-60
tools
required for service
procedures 2-1
suggested type 2-2
top access panel See access panel
Index
IML Management Utility,
defined 3-54
Inspect
accessing 3-2
description 3-2, 3-4
printing Inspect listing 3-4
running 3-4
Inspect Computer,
accessing 3-30
Integrated Management Log
description 3-3
Remote Utilities, accessing 3-30
ROMPaq Firmware Upgrade,
accessing 3-5
running from diskette 3-5
running from SmartStart and
Support Software CD 3-6
starting from ASR-2 3-63
Survey, defined 3-54
System Configuration
accessing 3-5
booting from pager 3-63
description 3-3
executing 3-6
running 3-3
Test Computer, accessing 3-30
Upgrade Firmware,
accessing 3-30
troubleshooting
hard drives 2-16
processors 3-9
U
unsupported processor
detected 3-9
Upgrade Firmware utility,
accessing 3-30
UPS shutdown threshold 3-60
utilities
accessing 3-5
accessing though network 3-64
ADU
accessing 3-5
description 3-3
executing 3-6
Array Configuration
accessing 3-5
executing 3-6
Compaq
configuring server to
start 3-60
Insight Manager 3-2, 3-73
running on IPX
network 3-59
running remotely 3-59
Survey Utility,
description 3-2
Survey Utility,
installing 3-2
Compaq System Reference
Library 3-57
creating diskette version 3-5
DAAD
description 3-3
location 2-1
servers supported 3-3
Diagnose Drive Array,
accessing 3-30
Diagnostics
accessing 3-5
menu choices 3-30
selecting from System
Configuration
Utility 3-30
Firmware Upgrade,
accessing 3-5
Health Driver 3-61
V
VGA board, test error codes 3-38
video connector, identified 4-3
video display unit, test error
codes 3-33
W
warnings
hazardous energy 2-5
Wide Ultra2 hard drive with tray
18-GB, part number 1-12
9-GB, part number 1-12
Wide Ultra2 hard drive without tray
9-GB, part number 1-8
Workstation Management,
defined 3-73
wrist strap, using 2-2
17