Home&Family Management Solution
User Manual
Version 2.5
October 2012
Part of the Essence Group
© 2011 Essence We.R, Home&Family Management Solution International Ltd.
All rights reserved.
This document is the protected intellectual property of the Essence We.R,
Home&Family Management Solution International Ltd. Any copying, reprinting,
reuse, reproduction ,adaptation distribution or translation without the prior written
permission of Essence We.R, Home&Family Management Solution Ltd is
prohibited.
The information included in this document is subject to change without notice.
For more information, please contact:
We.R, Home&Family Management Solution
12 Sderot Abba Eban Street
Ackerstein Towers Bldg. D, Flr. 6
Herzliya Pituach
46120 Israel
www.essence-grp.com
Table of Contents
Welcome ..................................................................................................... 5
1
Control Panel Hardware Setup ............................................................. 7
2
We.R System Registration and Remote Access .................................... 8
2.1
3
Registration – Web Only .............................................................................. 8
Acquire a We.R Mobile Application - Web .......................................... 12
3.1
Mobile Smartphone ................................................................................... 12
3.1.1
4
Access the We.R System Remotely ................................................. 12
Manage the We.R System .................................................................. 13
4.1
4.2
Manage Users - Web ................................................................................. 13
4.1.1
Viewing System User Information - Web.......................................... 13
4.1.2
Adding a New User to the System - Web ......................................... 13
4.1.3
Removing a User from the System - Web ........................................ 14
4.1.4
Editing a User’s Details - Web ........................................................ 14
4.1.5
Settings (Master Users Only) - Web ................................................ 14
Manage Devices – Web ............................................................................. 14
4.2.1
Viewing Information about Devices in the System ............................. 15
4.2.2
Adding a New Device .................................................................... 15
4.2.3
Adding a New Key Fob Device ........................................................ 15
4.2.3.1
5
4.2.4
Removing an Existing Device ......................................................... 18
4.2.5
Editing the Details of an Existing Device .......................................... 18
4.2.6
Device Status ............................................................................... 18
Key Fobs Functionality....................................................................... 19
5.1
Buttons and Indicators .............................................................................. 19
5.2
Manage Histories - Web ............................................................................ 20
5.2.1
5.3
5.4
Viewing Device Histories - Mobile .................................................... 21
History Filter ............................................................................................ 21
Management through the Dashboard - Web ...................................... 22
6.1
Dashboard - Web ..................................................................................... 22
6.1.1
7
Viewing Device Histories - Web ...................................................... 20
Manage Histories – Mobile ......................................................................... 21
5.3.1
6
Wizard Dialogs for Adding a Device ................................... 16
Viewing the We.R System Web Dashboard ....................................... 22
The Alarm Management (Web/Mobile) .............................................. 23
7.1
Arm ........................................................................................................ 23
7.2
Force Arm ............................................................................................... 23
We.R System
3
8
9
7.3
Disarm .................................................................................................... 23
7.4
Handling an Alarm .................................................................................... 24
Look-in Video .................................................................................... 24
8.1
Look-in Video - Web ................................................................................. 24
8.2
Look-in Video - Mobile .............................................................................. 25
Hardware Mounting ........................................................................... 25
9.1
Mounting/Dismounting a Indoor Photo Detector (IPD) ................................... 25
9.2
Mounting/Dismounting a Motion Detector (PIR) ............................................ 26
9.3
PIR and IPD Operational Modes .................................................................. 26
9.4
Mounting/Dismounting a Window or Door Sensor ......................................... 26
9.4.1
9.5
To Mount the Sensors ................................................................... 27
Mounting/Dismounting an Indoor Siren ....................................................... 27
Appendix A
Power Up Devices (Peripherals) ...................................... 29
Appendix B
Troubleshooting............................................................... 32
Appendix C
Technical Specifications ................................................... 33
Appendix D
Frequent Asked Questions ............................................... 39
D.1
Control Panel ........................................................................................... 39
D.2
Magnet Detector (MGL) ............................................................................. 42
D.3
Indoor Photo Detector (IPD) / Motion Detector (PIR) .................................... 44
D.4
Siren (ISN) .............................................................................................. 45
D.5
Key Fob .................................................................................................. 46
D.6
Web / Smartphone Application ................................................................... 47
D.7
D.6.1
Web application ............................................................................ 47
D.6.2
Smartphone application (iPhone / Android) ...................................... 49
Best Practice ............................................................................................ 50
D.7.1
Icons .......................................................................................... 50
D.7.2
Web application browser visibility ................................................... 51
Appendix E
Port Checking .................................................................. 52
Appendix F
Enable the Telnet Program in Windows 7 ........................ 54
Appendix G
Owner Recorded Information .......................................... 55
For More Information ........................................................................................ 55
4
We.R System
Welcome
Welcome
This manual is designed to assist you in installing and using your We.R® system,
Essence, Home&Family Management Solution.
After reading this user-friendly manual, you will be able to use a web browser,
mobile phone or key fob to monitor and secure your premises with state-of-the
art motion detection, image capture and window/door sensors.
Best Practices
 Do not insert batteries into devices until instructed to do so. Inserting
batteries into devices in the proper order ensures that the different elements
of the system are recognized by the system in the correct sequence.
 In order to ensure proper installation and operation, place the Control Panel at
least 1 meter away from the other We.R system components. There are two
types of components; the Control Panel and the peripheral devices (devices
that are alarm triggers). Throughout this book, peripherals may be referred to
as devices.
 Keep the system components away from wet, hot & humid environments.
 Temperature ranges:
 Devices with Alkaline battery

Storage Ambient Temperature range: -20°C - 50°C

Operating Ambient Temperature range: 0°C - 50°C
 Devices with Lithium battery

Storage Ambient Temperature range: -20°C - 60°C

Operating Ambient Temperature range: -5°C - 50°C
What’s in the Box?
The We.R system contains the following:
Product
Description
Manages your We.R system network consisting of
detection devices and siren. The Control Panel is also
the source of all notifications and data streaming.
Control Panel
A battery-operated passive infrared smart detector.
Motion Detector (PIR)
A battery-operated motion detector/camera. Images are
transferred to the server where they may be accessed
via PC or Smartphone.
Indoor Photo Detector (IPD)
We.R System
5
Welcome
Product
Description
A battery-operated arming / disarming tool.
Additionally, provides system status notification.
Key Fob
A battery-operated siren that emits a loud sound to
deter intruders and alert others.
Indoor Siren
A battery-operated magnetic sensor placed on a door or
window.
Window / Door Sensors
Control Panel power cord.
Electrical cord with USB connector
Control Panel backup power source.
Square Battery Pack (M8000BAT)
Additional devices may be purchased from your local distributor as needed.
Prerequisites
Before starting the We.R system installation and setup, have the following readily
available.
 PC with web access and an up-to-date browser (Microsoft® Internet
Explorer™ 7 or higher, Firefox 4™ or higher).
 (Optional) Smartphone for narrow, remote system management.
 Batteries: 10 AA Alkaline batteries. If you have purchased additional
peripheral devices, additional batteries will be required.
 Small screwdriver
6
We.R System
Control Panel Hardware Setup
1
Control Panel Hardware Setup
Prepare your system for activation, The Control Panel must be activated and your
system registered with the responsible party. To setup and activate the Control
Panel, do the following:
1. Open the back cover of the Control Panel and find the barcode. The serial
number of your We.R system is the last 8- alpha-numeric characters in the
barcode. Record the serial number in ‎Appendix G. The serial number will
be required later in the system installation process.
2. (Optional) Insert the SIM card, face down, as illustrated below. Refer to
the graphic representation, next to the designated SIM location, for further
assistance.
Figure 1: SIM Card Placement
3. If the Control Panel will be using an Ethernet connection, plug the network
cable in to the network socket on the back of the Control Panel, and then
into a network socket on a wall.
If there is no internet connection available (via the Ethernet cable), the
SIM card will be used as the primary connection between your system and
an external environment.
Figure 2 Ethernet Connection
4. Plug the power cable into the mini-USB port on the Control Panel and into
an electric socket on a wall. The LED on the front of the Control Panel
glows orange.
5. Insert the square battery, label up, into the back of the Control Panel. The
battery lies on top of the SIM card. Verify that the battery contacts are
touching.
6. Put the back cover of the Control Panel back, and place the Control Panel
on a flat surface and wait for the LED in front to turn from orange to green
before moving on to section ‎2 We.R System Registration.
The green LED indicates that the Control Panel is activated. It can take
approximately 5 minutes for the LED to turn green. If the LED does not
turn green after 5 minutes, see ‎Appendix A: Power Up Devices
(Peripherals).
We.R System
7
We.R System Registration and Remote Access
2
2.1
We.R System Registration and Remote
Access
Registration – Web Only
Registration is a onetime operation. Besides identifying your We.R system to the
server via the cloud, it also allows you to define your method of mobile
communications.
For subsequent sessions (accessing the We.R system management software) just
enter your login information (email address and password) and click Login.
1. From a web browser go to the We.R web application (as specified by your
service provider):
The Welcome screen is displayed, see Figure 3.
Figure 3: We.R System Welcome Screen
2. If prompted, install the Microsoft® Silverlight™ web application framework
from:
http://silverlight.net.
3. Without entering any information in the Email and Password fields, click
Register. A roll down menu appears.
8
We.R System
We.R System Registration and Remote Access
Figure 4: We.R Welcome Screen with Roll down Menu
4. Click on the relevant roll down menu as follows:
 (Required) Click Go to first time registration page. The Serial
Number Registration screen is displayed, see Figure 5.
Enter the 8-digit serial number recorded earlier, see A
‎ ppendix G .
Figure 5: Serial Number Registration Screen and Follow-up Screen
Click Next. Enter your personal details:
Email: Where system notifications are sent. This address is also used
for subsequent session logins, see Figure 3.
Password: Required information for subsequent session logins. The
password must have a minimum of 6 characters. The password must
We.R System
9
We.R System Registration and Remote Access
be confirmed in the following field. Without the password, you will not
be able to access the We.R web application.
Name: The name that will identify you on the screen.
Mobile #: (including country and area codes) where system
notifications are sent.
User code: The We.R application installed on a Smartphone requires
a four number user code.
 If the Control Panel LED continuously flashes green or orange, it
because your SIM card APN has not been recognized. Contact your
mobile operator and verify the APN information. Then click APN
Settings Registration. The APN Information screen is displayed.
Alternatively, from within the application browser, click the Settings
button at the top right of thee screen.
Figure 6: Settings Command Button
Figure 7: APN Information Screen
Enter the relevant criteria you received from your mobile operator and
manually set the Control Panel protocols via SMS.
Country: The location of your mobile operator.
Operator: The name of your mobile operator.
APN: The APN address provided by the operator. If the relevant
operator does not appear in the list of mobile operators accessed from
the Operator field, ask your operator for the APN and type it in this
field. The Country and Operator fields will remain blank.
10
We.R System
We.R System Registration and Remote Access
Figure 8: APN Information Type and Not Selected
APN User: A read-only field where the content is determined by the
Operator selection.
APN Password: A read-only field where the content is determined by
the Operator selection.
Control Panel SIM card phone number: The phone number
assigned to the SIM card that is placed in the Control Panel. The
number must include the international format
<country code><area code><phone number>
sample: 14035554567.
Control Panel serial #: The manufacture assign serial number of
the Control Panel. The number can be found in the battery
compartment of the panel.
After completing the APN Information screen, click Send SMS to
Panel. The information is relayed to the Control Panel and the login
screen is displayed. This may take approximately 15 minutes.
Time Zone tab: Provides access to the TimeZone field.
TimeZone: The time zone where the user is located.
We.R System
11
Acquire a We.R Mobile Application - Web
Figure 9: APN Time Zone Information
Click Save. The previous screen is displayed.
3
3.1
Acquire a We.R Mobile Application - Web
Mobile Smartphone
To manage your system remotely via a Smartphone, do the following:
 For an iPhone, go to the apple store and download the We.R application.
 For an Android Smartphone, go to Android Market and download the We.R
application.
3.1.1
Access the We.R System Remotely
Select the We.R application and identify yourself to the system with your 4-digit
application code.
After verifying your identity, the mobile application allows you to perform
following actions:
 Manage and control the system (Arm/Disarm)
 Get event notification via push messaging
 View the system’s event history including video events
 Add/Delete users from the system
 Operate a comfort service (make video observations via the In Door Photo
detector)
12
We.R System
Manage the We.R System
4
Manage the We.R System
4.1
Manage Users - Web
4.1.1
Viewing System User Information - Web
1. Log in to the We.R system.
2. From the Menu bar in the We.R screen, click Users. The Users screen is
displayed. See Figure 10.
Note: Only a user of type Master may add or Remove other users from the
system.
Figure 10: Users Screen
4.1.2
Adding a New User to the System - Web
1. Click Add New User. A New User row is added to the list.
2. In the New User information area to the right of the list, enter the new
user’s information. All field are required:
User name: The name that will identify the user on system screens.
Email: Where system notifications are sent. This address is also used for
subsequent session logins, see Figure 3.
Password: A unique password, containing 6 or more characters. The
password in conjunction with the email address allows the new user to
enter the system.
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13
Manage the We.R System
Profile: The profile assigned to the new user. The profile determines
accessibility to system features. The profile types available are:
Master: Administrative privileges and full access to system features.
Standard: Access to system features, but not administrative features.
Mobile # (for mobile phone usage): Where system notifications are sent.
The user’s mobile phone number must include country code and numberdigits only.
User code: A unique 4-digit number required to enter the We.R Mobile
application.
Password: Required information for subsequent session logins. The
password is used in conjunction with the email address and must have a
minimum of 6 characters. The password must be confirmed in the
following field. The password is masked and not visible to any user.
The new user may change the password at any time via the Change
password checkbox.
3. Click Add. The user is added to the system.
4.1.3
Removing a User from the System - Web
1. Select a user from the User list.
2. Click Remove User. The user is removed from the list and no longer has
access to the system.
4.1.4
Editing a User’s Details - Web
1. Select a user from the User list.
2. In the User information area to the right of the list, edit the relevant fields.
3. Click Save. The user information is updated.
4.1.5
Settings (Master Users Only) - Web
If the Control Panel has a SIM card and the panel has connectivity issues with the
service provider platform (the Panel LED is Orange and does not turn green), do
the following:
 Verify that there is GSM connectivity in the Control Panel area.
 Change the APN (Access Point Name) information manually, via the Register
Roll down menu APN Settings item. Consult your mobile operator for the
correct APN information.
Note: Where the We.R system only uses an APN connection via the
Control Panel’s SIM card, it may take 15 minutes for the Control Panel to
connect to the We.R server.
4.2
Manage Devices – Web
Devices are managed from the We.R Web application only.
14
We.R System
Manage the We.R System
4.2.1
Viewing Information about Devices in the System
1. Log in to the We.R system.
2. From the Menu bar in the We.R screen, click Devices. The Device screen is
displayed, see Figure 11.
Figure 11: Device Screen
4.2.2
Adding a New Device
Before adding a device to your system, have batteries for the device on hand. You
may also want to refer to ‎Appendix A: Power Up Devices (Peripherals) to get
familiar with accessing the battery compartment of the device you are going to
add.
1. Click Add New Device and select the type of device that will be added
from the roll down menu. A wizard guides you through the process.
You have 3 minutes to complete the wizard instructions (click Save) before
the wizard times out.
2. Follow the instructions and enter the relevant information in the wizard
dialogs. After the device has been successfully added to the system, a
dialog indication that the device has been added is displayed.
If time expires before you are able to finish adding a device, take out the
battery and start again.
4.2.3
Adding a New Key Fob Device
Before adding a Key Fob to your system, have batteries for the device on hand
and verify that the user, who will be assigned the Key Fob, is in the system. You
may also want to refer to ‎Appendix A: Power Up Devices (Peripherals) to get
familiar with accessing the battery compartment of the Key Fob.
We.R System
15
Manage the We.R System
1. Click Add New Device and select Key Fob from the roll down menu. A
wizard guides you through the process.
You have 3 minutes to complete the wizard instructions (click Save) before
the wizard times out.
2. Follow the instructions and enter the relevant information in the wizard
dialogs. After the Key Fob has been successfully added to the system, a
dialog indication that the Key Fob has been added is displayed.
If time expires before you are able to finish adding the Key Fob, take out
the battery and start again.
4.2.3.1
Wizard Dialogs for Adding a Device
The We.R wizard for adding devices to your system consists of the following
dialogs. Follow the instructions and click Finish in the last dialog to complete the
process. This section compares the monitoring device dialogs with the Key Fob
device dialogs; as you will read the variations are based on the nature of the
device.
Figure 12: Key Fob Wizard
Dialog - 1
Figure 13: Monitor Wizard
Dialog - 1
The Key Fob Wizard Dialog – 1 (Figure 12) varies slightly from the Monitor Device
dialog (Figure 13). In the Key Fob Wizard Dialog – 1 you select a Key Fob owner
from the Browser list. The clock starts after the selection.
The perspective owner must already be in the system to appear on the list of
available users.
In the Monitor Device dialog, the clock starts as soon as the dialog is displayed.
16
We.R System
Manage the We.R System
Figure 14: Key Fob Wizard
Dialog - 2
Figure 15: Monitor Wizard
Dialog - 2
In the second Key Fob Wizard dialog, you enter a descriptive name for the device
(Figure 14). The Key Fob will be identified by this name on the system screens.
In the second Monitor Wizard dialog for all other devices (Figure 15), you specify
the behavior of the device. The following list describes the various options.
 Arming scenarios: Use this feature to customize the We.R system to your
unique needs. Associate the device to a partial arm scenario (day arm or night
arm) by selecting the relevant checkbox. After an arming scenario has been
determined, the device will be armed every time this scenario is selected.
To set the device behavior to full arm only, leave both checkboxes empty.
 Day Arm: Primarily used for childcare and safety, allowing you to monitor
and protect zones when you, and members of your family, are at home.
For example, monitor your medicine cabinet. Simply associate the
medicine cabinet door sensor with the day arm scenario and activating this
scenario while at home.
 Night Arm: Protect and monitor zones at night when you, and members
of your family, are at home and asleep. For example, protect your front
door, balcony and living room. Simply associate the relevant door sensors
and motion detectors with the night arm scenario and activating this
scenario.
 Full Arm: Protect and monitor zones when no one is home. For example,
all entry point. Simply associate the relevant devices with none of the
listed scenarios and activate this scenario (full arm) after the last person
leaves the home.
Note: A device may be associated with both day arm and night arm
scenarios.
By default, all devices are associated to the full arm scenario. For example
by associating your front door sensor with night arm, the sensor will arm
during the night scenario and the full arm scenario.
We.R System
17
Manage the We.R System
 Detection behavior when armed:
 Always trigger alarm: Alarm will be triggered immediately after
detection.
 Allow delayed entry: Alarm will be triggered after a predefined number
of seconds in case of detection. This is generally referred to as a grace
period. The grace period gives you time to disarm the system without
triggering an alarm after entering the home.
 Allow walking through device: Works in conjunction with another
device set to Allow delayed entry. For example, if a device (Device A)
set to Allow delayed entry is triggered and afterward a device (Device B)
set to Allow walking through device is also triggered, Device B will wait
until after the Device A grace period before exercising its assigned trigger
action. If the system is disarmed within the grace period, Device B will
disregard its assigned trigger action.
 If Device B is triggered before Device A is triggered, Device B will perform
its assigned trigger action normally.
 Detection behavior when disarmed:
 Chime: When the system is disarmed, a device set to chime produces a
doorbell-like sound when the device is triggered. When the system is
armed, the device alarm action reverts to its primary assigned action.
4.2.4
Removing an Existing Device
1. From the Device screen, select a device in the Device list.
2. Click Remove Device
3. Confirm the action. The system no longer recognizes the device, and the
device is removed from the list.
4.2.5
Editing the Details of an Existing Device
1. From the Device screen, select a device in the Device list.
2. In the Device information area to the right of the list, edit the relevant
fields.
3. Click Save. The device information is updated.
4.2.6
Device Status
The system informs you regarding the current status of each recognized device.
The status includes the following:
- Low battery: Replace the batteries in the device. This warning first appears
with approximately 2-months of power left in the device. It is advised to change
batteries as soon after the low battery icon appears.
- Device has been tampered with: The device is not working properly due to
an environmental change i.e., something hit the device.
A robbery or striking the device hard enough to stop it from functioning is not an
environmental event.
- Lost of network connection: The connection between the device and the
Control Panel was lost. This may occur when the device is out of RF wireless
range of the Control Panel, or if the batteries have been removed from the device.
18
We.R System
Key Fobs Functionality
A device status is presented in the Dashboard screen and on the Device screen.
5
5.1
Key Fobs Functionality
Buttons and Indicators
The Key Fob is a personal remote control device that allows you easy access to
basic We.R system features.
Figure 16: Key Fob Face
Table 1: Key Fob Buttons and LEDs
No.
Description
1
Full Arm button and LED
2
Disarm button and LED
3
Night Arm button and LED
4
Day Arm button and LED
5
Status button and LED
3+4
Sends an SOS to users in the system
The table below summarizes the possible states of the LEDs.
We.R System
19
Key Fobs Functionality
Table 2: Key Fob LED States
LED
Status
Description
Status
On
Quick Press on Status Button:
The LED representing the
current state of your system
glows.
Red – short duration
If the Status LED flashes after
pressing one of the other
buttons, the battery in the Key
Fob is low.
Disarm
On
System disarmed
Red – short duration
Night-Arm
On
Red – short duration
Day Arm
On
Red – short duration
Full Arm
On
System is partially armed
according to the night scenario
System is partially armed
according to the day scenario
System is fully armed
Red – short duration
All LEDs
Red - Flashes 5 times
5.2
Manage Histories - Web
5.2.1
Viewing Device Histories - Web
Alarm has been triggered, a
break-in is in progress.
1. Log in to the We.R system.
2. From the Menu bar in the We.R screen, click History. The History screen is
displayed, see Figure 17.
20
We.R System
Key Fobs Functionality
Figure 17; History Screen on the PC
The History screen lists a history of all devices in the system; the current status
of the system is listed above the Menu bar. This is a passive screen no action may
be taken from the list, though you do have the ability to view images and video
be taken on a selected device.
5.3
Manage Histories – Mobile
5.3.1
Viewing Device Histories - Mobile
On the Main Status screen of the We.R Mobile application, click History. The
device histories appear in a scrollable list.
Figure 18: History Screen on the Mobile
Select a camera device and click Play to view the image that caused the event.
Click Back to return to the scrollable History list.
5.4
History Filter
The History list in both the Web and Mobile application contains the last series of
We.R System
21
Management through the Dashboard - Web
events. The filter mechanism makes searching the list more manageable. You can
filter the History list by the following criteria: Date, Device name, User name,
Event type. Filtering the History List
1. From the History screen, click Filter. A criteria list appears.
2. Select the criteria for your filter and click Refresh. The History list is
filtered.
To return to an unfiltered list, click History again.
6
Management through the Dashboard - Web
The Dashboard screen provides a central location for key elements of your We.R
system. The Dashboard is organizes so that system information is easily
accessible. When accessing your system, this most likely will be your primary
screen.
6.1
Dashboard - Web
6.1.1
Viewing the We.R System Web Dashboard
Log in to the We.R system dashboard. The Dashboard screen is displayed,
see Figure 19.
Figure 19: Initial Dashboard Screen
From the Dashboard you can see the following:
 A list of non-camera devices in the system.
 A list of camera devices in the system with a Look-in feature. The Look-in
feature allows you to see images from the device in real-time.
 A list of history events organized by device trigger.
22
We.R System
The Alarm Management (Web/Mobile)
7
The Alarm Management (Web/Mobile)
The following subsections provide a side-by-side comparison of the We.R system
Alarm Management bar (web application) and the Main Status screen (Mobile
application). These displays show a text and graphic representation of the current
status of your system, and include command buttons that allow you to change the
status.
7.1
Arm
1. When the system is disarmed, you can arm it by pressing one of the Arm
buttons:
 Full Arm: The system protects all zones. This will arm all of the
monitoring devices on the premises and an alarm will be triggered by
any detection.
 Day Arm: The system protects and monitors designated hazardous
zones. This scenario is used mostly for childcare and safety, allowing
you to monitor and protect zones like medicine cabinet, swimming
pools, basements, etc.
 Night Arm: The system protects designated area on the premises
from intruders. This scenario can arm, for example, only the front
door, back door and balcony.
Figure 20: Web and Mobile Arming Buttons
2. After the arming process is completed, the system status will be changed.
7.2
Force Arm
When arming the system, where one or more of the devices may be open (in case
of monitored window/door), you will be notified about these devices and the
system will allow you to perform a force arm. In this scenario, the opened device
is bypassed.
7.3
Disarm
1. After the system is armed, disarm it by clicking the Disarm button.
We.R System
23
Look-in Video
Figure 21: Web and Mobile Disarming Buttons
2. After the disarming process is completed, the system status will be
changed to Disarmed.
7.4
Handling an Alarm
After your system is armed, an alarm will be triggered in the following scenarios:
 A monitored window/door is opened
 A motion was detected by the motion detector (PIR) or the Camera device
(IPD).
After an alarm is triggered, you will receive an Alarm notification on your web
application (if you are logged in) and on your mobile phone through the We.R
Mobile application.
Upon receipt of an Alarm notification, you have the following options:
 Watch Video: View images from the IPDs installed on the premises
 Detection Video: View images recorded automatically by the IPD that
detected the intrusion.
 Stop Siren: Alarm continues, but the siren is silenced.
 Disarm: Stop the alarm and disarm the system.
Figure 22: Web and Mobile Alarm Buttons
8
8.1
Look-in Video
Look-in Video - Web
1. On the Dashboard screen, in the center IPD area, select your IPD and click
Play.
2. A 45-second video clip of the current view from the camera will run on
your display.
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Figure 23: Look-in Video Viewer
8.2
Look-in Video - Mobile
On the main screen of the We.R Mobile application, click Video. The Take Video
screen appears. Select the IPD device you would like to watch and click >. A 45second clip of the current view from the camera will run on your screen.
9
Hardware Mounting
Note: When mounting all devices, attach the device to a surface that is
clean, dry, flat and smooth.
9.1
Mounting/Dismounting a Indoor Photo
Detector (IPD)
1. Peel off the mounting tape’s protective covering to mount the IPD
(spherical lens pointed down) on a wall, about 220 cm above the floor and
at least 10 cm below the ceiling.
 Place the IPD in a suitable location that does not face into sunlight or
other strong light sources.
 For optimal surveillance, the IPD should be placed in a position where
it will capture images from a main point of entry.
 Do not install the IPD opposite a window.
2. For detaching the device from the wall (in case of battery replacement or
any other maintenance activity), press the white lock at the bottom of the
device and slide the device downwards simultaneously.
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9.2
Mounting/Dismounting a Motion Detector
(PIR)
1. Peel off the mounting tape’s protective covering to mount the Motion
Detector (spherical lens pointed down) on a wall, about 220 cm above the
floor and at least 10 cm below the ceiling.
2. Place the Motion Detector in a suitable location that does not directly face
sunlight or other strong light sources.
 For optimal surveillance, place the Motion Detector in a position where
it will detect movement inside the home.
 Do not install the Motion Detector opposite a window.
3. For detaching the device from the wall (in case of battery replacement or
any other maintenance activity), press the white lock at the bottom of the
device and slide the device downwards simultaneously.
4. The minimum detection period between 2 detections is 2.5 minutes. Within
this interval, no new detections will activate the device.
9.3
PIR and IPD Operational Modes
The We.R system has 2 operation modes for PIR and IPD devices:
 Walk Test Mode: A test mode which occurs after the device powers up
(insert a new battery) or after adding a new device (learning process).
The objective is to test the system functionality.
This mode lasts 10-minutes and during this time, the device will be
sending an event to the Control Panel after detecting an even.
 Normal Operation Mode: After the end of the Walk test mode (i.e. after 10
minutes), enter Normal Operation mode. This mode saves battery power.
In this mode, the device will sleep for 2.5 minutes after a detection
event. This means that the device will not transmit events to the
Control Panel.
If during sleep mode, a second detection occurs within the sleep time,
the sleep timer will reset to 2.5 minutes.
This process will repeat until there is no detection for an entire 2.5
minutes.
9.4
Mounting/Dismounting a Window or Door
Sensor
Each window / door sensor has 2 components:
 A Magnetic Detector
 A smaller Magnet
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9.4.1
To Mount the Sensors
1. Peel off the mounting tape’s protective covering and mount the larger
Magnetic Detector on the frame side of a door or window, see Figure 24.
2. Peel off the mounting tape’s protective covering and mount the smaller
Magnet on the surface of the door or window, opposite the Magnetic
Detector.
3. Both devices have a "•" mark on the front. These marks must be aligned
to each other and located at the same position and same height.
4. If required, due to installation constraints, it is possible to mount the
Magnetic Detector on the surface of the door or window, and the Magnet
on the frame-side of a door or window. A green LED indicates that the
device elements are aligned and coupled. A red LED indicates that the
device elements are out of range or misaligned (i.e. the door is open).
Figure 24: Window/Door Sensor Mounting Diagram
Best Practice
 The distance between the 2 components should be no more than 1-2 cm.
 Ideal mounting locations are high up and out of reach.

For a quick test after a magnet is fully installed:
 Close the door / window – a Green LED glows, indicating a correct
installation.
 Open the door/ window – a red LED glows, indicating a correct installation.
 For detaching the magnetic detector from the surface of the door or window
(in the event of battery replacement or any other maintenance activity), insert
a coin or a screwdriver in the hole, at the side of the device, and pry the
Magnet cover off carefully.
9.5
Mounting/Dismounting an Indoor Siren
1. Peel off the mounting tape’s protective covering and Mount the Indoor
Siren on a wall in a suitable location that will allow the alarm to be heard
and act as a deterrent to potential intruders.
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2. To detach the device from the wall (in case of battery replacement or any
other maintenance activity) press the white lock at the bottom of the
device and slide the device upwards simultaneously.
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Appendix A
Power Up Devices (Peripherals)
The following sub section should be referred to when adding devices to your
system or replacing batteries in a device that is already part of your system.
A.1 Motion Detector (PIR)
An IPD functions as an image capturing device and motion detector.
1. Remove the mounting base and battery cover from the IPD.
2.
Insert 2 AA batteries. For the next 10 minutes, the red light in the IPD
may glow periodically as the device conducts a series of tests.
3. Replace the battery cover and mounting base.
Figure 25: Mobile Motion Detector (PIR) Diagram
A.2 Indoor Photo Detector(IPD)
1. Remove mounting base and battery cover from the Motion Detector, see
Figure 26 and Figure 27.
2. Insert 3 AA batteries. For the next 10 minutes, the red light in the Motion
Detector may glow periodically as the device conducts a series of tests.
3. Replace the mounting base.
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Figure 26: Indoor Photo Detector (IPD) Diagram – Battery Cover and
Compartment
Figure 27: Indoor Photo Detector (IPD) Diagram – Wall Mount Cover
A.3 Indoor Siren
1. Remove the battery cover from the Indoor Siren, see Figure 28.
2. Insert 4 AA batteries. The siren provides an audio indication that it is
operational.
3. Replace the battery cover on the Indoor Siren.
Figure 28: Indoor Siren Diagram – Battery Cover and Compartment
A.4 Window / Door Sensors
1. Gently open the Magnetic Detector battery cover, using a coin.
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2. Insert 1 AA battery and then close the battery cover.
Repeat these steps for additional Magnetic Detectors.
Figure 29: Window / Door Sensors Battery Cover and Compartment
A.5 Key Fob
1. Using a small coin, rotate the battery cover ¼ turn (90o) counterclockwise, until the two dots on the battery cover and the back of the
device are aligned, and then remove the cover.
Figure 30: Key Fob Battery Cover
2. With the Battery side marked + facing up, insert the battery into the
battery Key Fob.
3. Replace the battery cover, and using a small coin or screwdriver, rotate
the battery cover clockwise until the two dots on the battery cover are in
their original positions.
4. All LEDs flash twice to indicate that the battery has been successful
installed and the Key Fob is recognized by the system.
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Appendix B
Troubleshooting
1. Trouble Activating a Device: If you have trouble activating a device within the
system, ensure that the device is at least 1 meter away from the Control Panel. If that
does not help, restart the system as follows:
a. Log out of the We.R application running on a web browser and/or mobile handset.
b. Unplug the Control Panel from the electrical socket.
c. Open the back cover of the Control Panel and remove the battery.
d. Wait a few seconds, and then replace the battery and the battery cover and place
the Control Panel on a flat surface.
e. Plug the power cable back into the Control Panel. Ensure that the other end of the
power cable is plugged into an electrical socket.
f.
Wait for the LED on the front of the Control Panel to glow green before moving to
the next step. (A green LED indicates that the Control Panel has completed the
activation process, which can typically take about 5 minutes.)
g. Log in to the We.R system and try to activate the device again.
h. If the LED on the front of the Control Panel does not change to green, and using
only cellular connectivity, place the Control Panel in a different room, to improve
the cellular network coverage.
2. If you have trouble adding a monitoring device to the system, it may be due to
temporary radio interference. Wait a 10-15 seconds and repeat the “Add Device”
procedure again.
a. If you have trouble adding a Key Fob device to the system. Remove the battery,
press and hold the status button for 5 seconds and power up again.
3. When you have an Ethernet and a GSM installed on your Control Panel, you have a
green LED and you receive a Web/Mobile notification that you need to manually set
the APN settings.
4. If the Control Panel LED continuously flashes green or orange, it means that your SIM
card APN has not been recognized. Contact your mobile operator and verify the APN
information. Then click APN Settings. Select the relevant criteria you received from
your mobile operator and manually set the Control Panel protocol via SMS.
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Appendix C
Physical Description
Technical Specifications
Control Panel
Size: H-41mm/
L-140mm/ W-75mm
Weight: 165 grams
Tag Reader
Size: Tag Reader
H-25mm/ L-90mm/
W-90mm
Size: Tag = 7mm/ L-42mm/ W32mm
Weight: Tag Reader
135 grams + 45 grams (batteries)
Weight: Tag = 10 grams
Indoor Photo Detector(IPD)
Size: H-60mm /
L-123mm / W-60mm
Weight: 160 grams +
45 grams (batteries)
Motion Detector (PIR)
Size: H-50mm /
L-114mm / W-60mm
Weight: 90 grams +
30 grams (batteries)
Key Fob
SIZE & WEIGHT:
Size: H-10mm/ L-60mm/
W-40mm
Weight: 25 grams
(incl. battery)
Indoor Siren
Size: H-40mm/
L-120mm/ W-120mm
Weight: 150 grams +
100 grams (batteries)
Window / Door Sensors
Detector = H-25mm/
L-72mm/ W-30mm
Magnet = H-18mm/
L-52mm/ W-24mm
Detector = 25 grams +
15 grams (battery)
Magnet = 25 grams
Power
Control Panel
100-240VAC Wall charger +
battery backup
Prolonged operation time without
an external power source
1,400mAH Li-polymer
rechargeable battery
We.R System
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5V DC power supply via mini-USB
connector
Indoor Photo Detector (IPD)
Long operation period (up to 36
months)
3 AA alkaline batteries
Optional 5V DC power supply
Motion Detector (PIR)
Long operation period (up to 60
months
2 AA alkaline batteries
Key Fob
Long operation period (over 24
months) based on estimated 10
actions per day
One 3V CR2450 lithium battery
Supports automatic over-the-air
software upgrade programming
and configuration
Indoor Siren
Long operation period (up to 36
months)
4 AA alkaline batteries
Window / Door Sensors
Long operation period (up to 24
months)
1 AA alkaline battery
Tag Reader
3 AA alkaline batteries (only for
the Tag Reader)
Long operation period (up to 36
months)
Images
Indoor Photo Detector (IPD)
Captures color JPEG photos (up to
5 frames/second)
Selectable Quality & Resolution:
from 80x60 to 640x480
Illumination (for color photo
capture at night or in low-light):
Super-bright white LED
VGA (640 x 480) pixel color CMOS
camera
Shooting Angle: 67°
Shooting Range: up to 10m
Environment
Control Panel
Operating Ambient Temperature
range -5°C - 50°C
Storage Ambient Temperature
range -20°C - 60°C
Humidity: Up to 95% noncondensing
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Tag Reader
Storage Ambient Temperature
range:
with alkaline batteries: -20°C
- 50°C
with lithium batteries: -20°C
- 60°C
Operating Ambient Temperature
range:
with Alkaline batteries: 0°C 50°C
with Lithium battery: -5°C 60°C
Humidity: Up to 95% noncondensing
Indoor Siren
Storage Ambient Temperature
range:
with Alkaline batteries: -20°C
- 50°C
with Lithium batteries: -20°C
- 60°C
Operating Ambient Temperature
range:
with Alkaline batteries: 0°C 50°C
with Lithium battery: -5°C 60°C
Humidity: Up to 95% noncondensing
Motion Detector (PIR)
Storage Ambient Temperature
range:
with alkaline batteries: -20°C
- 50°C
with lithium batteries: -20°C
- 60°C
Operating Ambient Temperature
range:
with alkaline batteries: 0°C 50°C
with lithium battery: -5°C 60°C
Humidity: Up to 95% noncondensing
Key Fob
We.R System
Operating Ambient Temperature
range: -5° - 55° Celsius
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Humidity: Up to 95% noncondensing
Window / Door Sensor
Storage Ambient Temperature
range:
with alkaline batteries: -20°C
- 50°C
with lithium batteries: -20°C
- 60°C
Operating Ambient Temperature
range:
with Alkaline batteries: 0°C 50°C
Humidity: Up to 95% noncondensing
Indoor Photo Detector
Storage Ambient Temperature
range:
with Alkaline batteries: -20°C
- 50°C
with Lithium batteries: -20°C
- 60°C
Operating Ambient Temperature
range:
with Alkaline batteries: 0°C 50°C
with Lithium battery: -5°C 60°C
Humidity: Up to 95% noncondensing
Communication
Control Panel
Up to 600m RF range (open air)
ECOP bi-directional radio protocol
(on board)
Modulation and Frequency: DSSS
,2.4GHz
Tag Reader
Up to 500m RF range (open air)
ECOP bi-directional radio protocol
(on board)
Modulation and Frequency: DSSS,
2.4GHz
RFID band: ISO 14443A/MiFare,
106kbps, 13.56MHz
Reader to Tag: 100% ASK.
Indoor Siren
Up to 500m RF range (open air)
ECOP bi-directional radio protocol
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(on board)
Modulation and Frequency: DSSS,
2.4 GHz
Motion Detector (PIR)
Up to 500m RF range (open air)
ECOP bi-directional radio protocol
Modulation and Frequency: DSSS,
2.4 GHz
Key Fob
End-to-End bi-directional ESI
protocol
Advanced radio supervision
algorithm
Up to 700m RF range (open air)
Modulation and Frequency: BFSK ,
868.3 MHz (Europe) or 916.5 MHz
(US)
Encoding: 32-bit ID, over 4 billion
combinations
Controls up to 4 electric appliances
Window / Door
Up to 500m RF range (open air)
ECOP bi-directional radio protocol
(onboard)
Modulation and Frequency: DSSS ,
2.4 GHz
Indoor Photo Detector
Up to 500m RF range (open air)
ECOP bi-directional radio protocol
(onboard)
Modulation and Frequency: DSSS,
2.4GHz
Security
Control Panel
Data Security: AES encryption
Unique electronic serial number
Tag Reader
Up to 500m RF range (open air)
ECOP bi-directional radio protocol
(on board)
Modulation and Frequency: DSSS,
2.4GHz
RFID band: ISO 14443A/MiFare,
106kbps, 13.56MHz
Reader to Tag: 100% ASK.
Indoor Siren
Tamper Alarm – when the unit is
tilted
Data Security: AES encryption
Unique electronic serial number
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Hardware Mounting
Supports automatic over-the-air
software upgrade programming
and configuration
Motion Detector (PIR)
4G DragonFlyEyeTM technology
Tamper Alarm – when the unit is
tilted
Data Security: 128bit AES
encryption
Unique electronic serial number
Supports automatic over-the-air
software upgrade programming
and configuration
Temperature compensation for the
IR
Key Fob
N/A
Window / Door
Tamper Alarm – when detached
from surface
Data Security: 128bit AES
encryption
Unique electronic serial number
Supports automatic over-the-air
software upgrade programming
and configuration
Indoor Photo Detector
4G DragonFlyEyeTM technology
Tamper Alarm – when the unit is
tilted
Unique electronic serial number
Data Security: 128bit AES
encryption
Pet immune lens
Temperature compensation for the
IR
Supports automatic over-the-air
software upgrade programming
and configuration
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Appendix D
Frequent Asked Questions
This Appendix draws on the experience of We.R system experts. The information
is presented in the form of tables.
The Symptoms & Solutions in this document are broken down by device type.
Note: In case an issue was not resolved by following the resolution
instructions, contact customer support.
Before looking for specific solutions to a device issue in the tables below, see
section ‎D.7 Best Practice, on page 50 for possible quick resolutions.
D.1
Control Panel
Symptom
Initial attempt to bring
the We.R system online
fails and the Control
Panel indication LED is
OFF
Solution
In the Control Panel, check the battery power level.
Check the battery connection wires
Check power cable connection to the Control Panel and the
power socket
Verify that the power socket is live.
Status LED on the
Control Panel is off
(No Power)
Check the following:
1. Verify that the battery in the Control Panel is inserted
correctly
2. Verify that the battery is charged
3. Verify that the main power supply cord is connected to
the Control Panel and the power outlet
Electrical cord with USB connector
4. Verify that the power outlet is live
We.R System
39
Hardware Mounting
Symptom
Status LED on the
Control Panel is orange
(communication lost)
Solution
For Ethernet systems
1. Verify that the Control Panel is connected to the home
network switch/router via the network cable. Use the
network cable provided in the We.R kit only
2. Perform a verification test to ensure that your internet
service is working properly. Connect your
computer/laptop to the router/modem via the provided
Ethernet cable. An indication that the internet is
available should appear
3. Verify that your connection to the internet is a direct
connection and not a dialup connection. If a
Connection dialog appears on your screen after
opening your browser, and the dialog requires a
username password before establishing a proper
connection, you are using a dialup connection. If you
open your browser and your Home page opens with no
connection dialog, you are using a direct connection
4. Verify that port 43001 is open in the home’s router
firewall. You can check port 43001’s availability as
follows:
Press Start > Run, and type CMD in the text field. A
terminal screen is displayed. Type the following:
telnet wersys.com 43001
in the terminal screen. The terminal screen should
appear with no errors (see screenshot in ‎Appendix E
on page 52)
For Windows 7, enable the telnet checkbox, see
‎Appendix F Enable the Telnet Program in Windows 7,
on page 54
For GSM systems
5. Verify that the SIM card is inserted correctly and has
no data limitations, such as expired, prepaid, etc
SIM Card Placement
To access the SIM card, open the back cover of the
Control Panel and insert the SIM card, face down, as
illustrated above. Refer to the graphic representation,
next to the designated SIM location, for further
assistance.
6. Call your GSM provider for possible network
infrastructure issues
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Symptom
Status LED shows
alternating orange and
green flashing LEDs
(GSM service lost)
Solution
Contact your mobile operator and verify the APN
information (APN, APN user and password) is correct.
Then send the information from the web application
(via Setting menu) to the Control Panel’s SIM card as
follows:
From the web application log in screen, click
Register > APN Settings Registration. The APN
Information screen is displayed.
APN Information Screen
After completing the APN Information screen, click
Send SMS to Panel. The information is relayed to the
Control Panel via SMS and the login screen is displayed
Problem adding new
devices to the system
1. During the “Add Device” procedure, insert the device
battery only after instructed to do so via the web
application and after the counter has started
Sample Counter for Adding Device
2. Icons on the web application display a low battery
state for each device as required. Replace the batteries
as needed (Alkaline batteries only)
We.R System
41
Hardware Mounting
Symptom
Solution
3. A best practice before the “Add Device” procedure,
remove any static electricity from a device battery.
Remove static electricity from a device as follows:
Motion and Camera Devices: Remove the batteries
from the device and shake the device for a few
seconds
Key Fob: Remove the battery, and then press any
button on the Key Fob
Siren: Remove the batteries and place the small
tongue on the battery cover in the slit at the bottom
right of the battery container for a few seconds
Remove Static Electricity from the Siren
Alternatively, remove the battery cover and then
return it to its original location, over the batter
compartment.
D.2
Magnet Detector (MGL)
Symptom
The magnet (detector
and LEDs) does not
work or is warm
Symptom
Check the following:
1. Verify the battery is inserted correctly with the "+" and
"-" polarity observed
2. Check for any damage to the device that may have
occurred during handling (i.e. dropping the device)
3. Verify that the alignment dots on both parts of the
detector are aligned to each other during mounting
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Symptom
Symptom
Alignment Dots
Magnet and Detector are Aligned
4. Verify that both parts of the detector have been
mounted within 2 cm of each other
When detector is
triggered, the Status
LED is Off
Check the following:
1. Verify that the battery is inserted correctly with the "+"
and "-" polarity observed
2. Verify the magnet part of the detector has not lost its
magnetism
The detector status
LED is red, but there
has been no status
change to the magnet
detector(i.e. the door
or window is closed
Remove the battery from the magnet detector; wait a
few minutes and put it back in the magnet
compartment.
Separate the two parts of the detector and then putting
them back together. (i.e. open and close a door or
window)
Magnet Device Diagram
We.R System
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Hardware Mounting
Symptom
The magnet detector
is not functioning, but
the LEDs glow when
required
Symptom
Check the following:
1. An icon on the web application displays a low battery
state for the device
2. The connection may have been lost. Check the web
application for the relevant icon. If there is a connection
lost icon for that device, try the following:
Replace battery and verify that the battery is inserted
correctly with the "+" and "-" polarity observed
Check for RF interference (i.e. stereo speaker, wireless
telephone base)
D.3
Indoor Photo Detector (IPD) / Motion
Detector (PIR)
Symptom
The IPD/PIR does not
detect or record
images
Symptom
Check the following:
1. An icon on the web application displays a low battery
state for the device
2. Verify that the battery is inserted correctly with the "+"
and "-" polarity observed (Alkaline batteries only)
3. Check for any damage to the device that may have
occurred during handling (i.e. dropping the device)
There is no detection,
though the camera is
still functional
Verify that the device is installed upside up
Device Orientation
After replacing the
batteries, the red light
in the PIR glows
periodically
44
The PIR is in test mode. The mode lasts 10 minutes
before the device becomes operational
We.R System
Hardware Mounting
Symptom
After a detection
event, the PIR does
not detect another
event that occurs
shortly afterward
The detector does not
trigger
Symptom
The minimum time between detections is 2.5 minutes.
Within this interval, no new detections should occur
If a new detection does occur with the 2.5 minutes, the
timer resets and the 2.5 minutes restarts
Check the following:
1. Verify the detector is mounted at minimum height of
220 cm, and not in front of a window, to avoid
reflections and outdoor movements
2. Verify the detector is not facing the sun or other strong
light sources
3. After the detector is made operational, there must be no
movement in the detection area for 2.5 minutes before
being able to trigger
4. Check if the connection between the Control Panel and
the detector is lost via the web application. If so, try
placing the detector in a new location. (The intent is to
resolve any RF interference)
The IPD camera
flashes periodically
1. This may not be an issue, an intruder may have been
detected
2. Check for any damage to the device that may have
occurred during handling (i.e. dropping the device)
D.4
Frequent false alarm
(triggers)
Examine the mounting location. The device may be in
direct sunlight –at least for part of the day. Remount the
device where no direct sunlight is present at any time
The images on the
video are blurry
Clean the camera lens with a soft clothe
Siren (ISN)
Symptom
The siren does not
emit an alarm
Symptom
Check for the following:
1. An Icon on the web application displays a low battery
state for the device, replace the batteries as needed
(Alkaline batteries only)
2. An icon on the web application displays a lost connection
state for the device. Reestablish a connection as needed
3. The batteries (Alkaline batteries only) are inserted
incorrectly with the "+" and "-" polarity observed
4. Check for any damage to the device that may have
occurred during handling (i.e. dropping the device)
We.R System
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Hardware Mounting
Symptom
Symptom
5. The siren tamper mechanism has been inadvertently
triggered, check if the battery casing is closed correctly
6. Check, via the web application, for a tamper icon near
the device graphic
D.5
Key Fob
Symptom
The Key Fob does not
work (no LED
indications)
Symptom
Check for the following:
1. An event entry on the right side of the web application
states a low battery status for the Key Fob device,
replace the battery as needed (Lithium battery only)
2. Verify that the battery is inserted incorrectly (“+” side
up)
3. Check for any damage to the Key Fob
The Status LED flashes
after pressing one of
the other buttons
This is a normal operation. It indicates to the Key Fob
owner that the device battery is low. This battery status
can be confirmed at the monitoring station by looking at
the low battery event entry on the right side of the web
application; replace the battery (Lithium battery only)
All the LEDs are
flashing
This may not be an issue, check the history events. If
the alarm has been triggered, a break-in is in progress
While pressing SOS
the LEDs flash one
time
Check if the Key Fob has lost its connection with the
Control Panel via the web application. The Key Fob may
be out of range or experiencing RF interference
When pressing the
Status button, the LED
flashes once and the
other LEDs do not
flash
1. The Key Fob may not have been added/learned by the
We.R system. Refer to the We.R user manual for
information about adding a Key Fob to the system
2. The Key Fob may be out of range. Move closer to the
Control Panel and try again
3. RF interference may be blocking the signal. Move to a
different location (within range) and try again
Arming system fails
via Key Fob
46
Check if one of the system device’s tamper mechanisms
has been triggered
We.R System
Hardware Mounting
Symptom
The force arm
operation fails
Symptom
4. The Key Fob may be out of range. Move closer to the
Control Panel and try again
5. RF interference may be blocking the signal. Move to a
different location (within range) and try again
6. Verify that you are following the correct procedure to
activate a force arm operation. The procedure is as
follows:
Press on the Key Fob status button for 3 - 4 seconds or
until all of the LEDs are glowing, and then press one of
arming buttons
D.6
Web / Smartphone Application
D.6.1
Web application
Symptom
The web application
does not open
Symptom
1. Check that your internet connection is working properly
2. Make sure your browser support the web application.
The web application is supported by: IE 6 or higher,
Firefox 3 or higher, Google Chrome all
3. Verify that you have entered the correct web address.
The address is provided by your We.R agent
Receiving "invalid
serial number"
message, during the
first time registration
procedure
1. Verify that the status LED on the Control Panel is green.
2. Verify that you have entered the correct serial number,
which can be found in the battery compartment of the
Control Panel
After accessing the
web page for the first
time (including the
registration process),
subsequent attempts
to access the web
page are unsuccessful
Repeat first time registration process and make sure
that you are using the same registered parameters
entered the first time (i.e. Control Panel serial number,
User, Password, Name, etc…)
All Login attempts fail
Verify that you have entered the correct email address
and password as applied during the first time
registration procedure
If you have forgotten your password, use the Reset
Password command on the web application home page
The Panel Offline icon
appears in the web
application window
We.R System
1. Verify that the Control Panel is working, and the status
LED is green (not blinking)
2. Restart the Control Panel by disconnecting the power
adaptor and removing the battery. Then insert the
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Hardware Mounting
Symptom
Symptom
battery in the Control Panel again and re-connect the
power adaptor
3. Logout from the We.R web application and log in again
Low Battery icon
appears on the We.R
web application
1. Check that the battery of the device (where the icon
appears) is inserted correctly
2. Press F5 to refresh the We.R web application screen
3. If the issue is with the Control Panel, verify that the
battery is fully charged and connected correctly
Device Tamper icon
appears on the web
application
1. Verify that the device (where the icon appears) is in the
correct position, and its casing is not open
There is no video from
a live camera feed in
the dashboard
1. Check that the camera is working correctly (i.e. the
notification LED is blinking)
There is no email alert
for particular event
Cannot play a saved
video form the History
list
2. Press F5 to refresh the We.R web application screen
2. Verify that the distance between the camera and the
Control Panel is correct, refer to the We.R user manual
Verify that the email address which is associated with
the user is correct. The address appears in the web
application Users tab
1. Choose the correct filter mode by clicking Filter on the
History screen, and choosing relevant criteria
History Screen
2. Play a video from a different camera. This will determine
where the issue is, with the camera or the application
If you cannot play any video from any camera, contact your
local We.R agent
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D.6.2
Smartphone application (iPhone / Android)
Symptom
All Log in
attempts fail
Symptom
1. Contact your We.R agent and verify that you have entered the
correct email address, password, user code and DNS
2. Log in from the web application to verify that the service is
running
3. Verify the login information found in the web application Users
tab
The message
"Cannot connect
to server"
appears
1. Exit the application and wait 2 - 3 minutes, then try again
Full Arm / Day
Arm / Night
Arm, does not
work
1. Verify that the Control Panel is online and the status LED is
green
2. Log in to the web application to verify that the service is
running
2. Verify that none of the system devices has had their Tamper
mechanism triggered. If a device has been triggered, you can
still force arm the system, which will bypasses the triggered
device
3. Verify that the devices are associated to the correct arm mode
via the web application Device screen. By default, all devices
are set to Full Arm.
Device Screen
After an alarm,
No push
notification was
received on the
Smartphone
We.R System
1. Log out of the We.R mobile application and log in again
2. Verify that you entered the correct email, password and user
code for the push notification target
3. Verify that push notification is enabled on the Smartphone and
for the application
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Hardware Mounting
Symptom
A previously
recorded video
clip does not
appear in the
History list
Symptom
1. Choose a different video clip to determine if the problem is with
the Control Panel or with the service
2. Try to play a video created from a different camera, if a second
camera exists. This will determine if the issue is with the
camera
3. Verify that you are using the correct History filter
D.7
D.7.1
Best Practice
Icons
The first step to resolving an issue with a We.R device is to determine if the issue
is the result of one of the following states:
 Low Battery
 Lost Connection
 Triggered Tamper Mechanism
Identifying the state of a device is easily done via the We.R web application. A
small icon will appear in the upper right-hand corner of the device’s graphical
representation. This icon will provide a quick determination as to the cause of the
issue.
Icon
Cause
Solution
Battery is running out of
power
Re-install the battery
Replace the battery
Battery is installed incorrectly
("+" and "-" polarity)
Low Battery
Battery is not in the device
RF interference
Device is out of range
Damage to the device
Lost Connection
Device casing has been
opened
Device has been removed
from its mounting
Tramper Triggered
Damage to the device
Mount the device closer to
the Control Panel
Mount the device away
from the cause of the
interference, but not out of
range of the Control Panel
Examine the device and
either re-mount it, return
the casing to its proper
position, or call the
authorities about a breakin
An actual break-in is taking
place
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Note: The Key Fob may not display an icon. To determine the state of a
Key Fob, see the Resent Event list in the web application.
D.7.2
Web application browser visibility
When viewing the We.R web application, the browser resolution should be 100
percent. Anything higher (i.e. 120%) will result in a loss of data visibility. The
right side of the page will not be visible and there is no horizontal scrollbar to
access it.
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Hardware Mounting
Appendix E
Port Checking
 To check the availability of port 43001, follow these steps:
1. Click Start > Run, and type cmd in the text field.
2. Click Enter. The Window terminal screen is displayed.
3. Type: “telnet wersys.com 43001”
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4. Press Enter. If the port check is successful, a blank screen is displayed.
If the port check is unsuccessful, an error message appears. This means that port
43001 is blocked and needs to be opened on the router. To unblock a port, refer
to your home router configuration documentation.
Note: If you are using Windows 7, make sure the Telnet program is
enabled, see A
‎ ppendix F Enable the Telnet Program in Windows 7, on page
54.
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Hardware Mounting
Appendix F
Enable the Telnet Program in
Windows 7
 To turn the Telnet Program on, follow these steps:
1. Click the Start button, and then click Control Panel > Programs. Under
Programs and Features, click Turn Windows features on or off. The
Windows Features Dialog is displayed.
If you are prompted for an administrator password or confirmation, type
the password or provide confirmation.
2. Select the check box next to the Telnet Client feature.
3. Click OK. The program is enabled.
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Appendix G
Owner Recorded Information
Record Information:
Control Panel S/N:
Owner Name:
Owner Email:
Password:
User Code (for mobile
phone usage):
Mobile Phone Number
(including country and area
codes):
For More Information
If you should encounter any problems or have any questions, please contact
Essence Home and Family support at:
www.essence-grp.com/pages/WeR/Home
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