Instruction Manual
eTronic S52 (Bassington Stove)
eTronic S53 (Blackthorn Stove)
This product is only suitable for well insulated spaces or occasional use.
To be left with the customer after demonstrating the features of the electric stove.
The instructions in this manual must be followed to ensure safe operation of the appliance. It should be
noted that the requirements and this publication may be superseded during the life of the Stove - please
refer to www.solutionfires.co.uk for up-to-date instructions.
Aug 2023 - V4
Contents
Important Safety Advice.............................................................................................................................. 03
Operating Instructions.................................................................................................................................. 05
Product Specification .................................................................................................................................. 08
Technical Parameters .................................................................................................................................. 09
Cleaning ....................................................................................................................................................... 11
Thermal Safety Cut-Out................................................................................................................................ 11
Light Emitting Diode ..................................................................................................................................... 11
Battery Replacement Remote Control ..................................................................................................... 11
Troubleshooting ............................................................................................................................................ 12
Servicing and Maintenance ....................................................................................................................... 13
Correct Disposal of this Product ................................................................................................................. 13
Solution Fires Warranty ................................................................................................................................. 14
Parts Diagram ............................................................................................................................................... 15
Replaceable Parts........................................................................................................................................ 15
02
Important Safety Advice
When using electrical appliances, basic precautions should be followed to reduce the risk of fire,
electric shock, and injury to persons, including the following:
� WARNING: If the appliance is damaged, check immediately with your retailer before installation
and operation. The heater must not be used if any part of it is damaged.
� Do not use outdoors.
� WARNING: In order to avoid overheating, do not cover the heater.
� The appliance carries the Warning Symbol indicating that it must not be covered or has
a do not cover label. Do not cover or obstruct in any way the heat outlet grille located
under the appliance.
� Do not place material or garments over the front of the appliance as this could cause overheating
and a fire risk.
� In the event of a fault unplug the heater.
� Unplug the appliance when not required for long periods.
� This appliance can be used by persons if they have been given instruction concerning use of the
appliance in a safe way or are supervised and understand the hazards involved.
� This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience or knowledge if they have been
given instruction or supervision concerning use of the appliance in a safe way and understand the
hazards involved.
� Children shall not play with the appliance. Cleaning and user maintenance shall not be carried
out by children without adequate supervision.
� Children of less than 3 years should be kept away from the appliance unless continuously
supervised.
� Children aged from 3 years and less than 8 years shall only switch on/off the appliance provided
that it has been placed or installed in its intended normal operating position and they have been
given instruction or supervision concerning use of the appliance in a safe way and understand the
hazards involved.
� Children aged from 3 years and less than 8 years shall not plug in, regulate or clean the appliance
or perform user maintenance on the appliance.
� If the supply cord is damaged, switch off the mains power at the wall socket immediately.
� WARNING: The heater must not be positioned immediately below, above or in front of a fixed
socket outlet or electrical connection box.
� WARNING: Do not use this heater in small rooms when they are occupied by persons not
capable of leaving the room on their own, unless constant supervision is provided.
� CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this
appliance must not be supplied through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and off by the utility.
� CAUTION: Some parts of this appliance around the heater grill can become very hot and cause
burns. Particular attention has to be given where children and vulnerable people are present.
� The heater must not be positioned or used where it may come into contact with water, for example
but not exclusively, in wet rooms, bathrooms, swimming pools, laundries or used to dry clothes.
� Do not use the appliance in rooms with explosive gas (e.g. petrol) or while using inflammable glue
or solvent (e.g. when gluing or varnishing parquet floors, PVC etc.)
� Do not insert any objects into the appliance.
� This appliance must be connected to a 220-240VAC 50-60Hz supply.
� If the supply cord is damaged, it must be replaced by the manufacturer, its agent or a similarly
qualified person in order to avoid a hazard.
03
� This appliance is supplied with a power lead complete with a moulded 13 Amp UK three-pin plug
to connect into a standard UK socket outlet. This appliance must be earthed. The plug must be
easily accessible after siting the appliance. Should a new fuse be required, consult a competent
person to establish the reason for the fuse operating. Only once the fault is rectified should a new
13A fuse be inserted into the plug.
� Use only a dry duster or vacuum cleaner with brush attachment to clean the appliance. Never
use abrasive cleaners, water, steam cleaners or aerosols on or near the appliance.
� Only control the appliance using the manual operations or the supplied remote control
described in this manual. Do not use this heater with a programmer, timer, separate remote
control system or any other device that switches the heater on automatically.
• The supply cord must be placed on the right hand side or behind the heater, away from the heat
outlet underneath the appliance.
• CAUTION: Although this appliance complies with safety standards, we do not recommend its use
on deep pile carpets or on long hair type of rugs.
Remote Control Battery Warning:
Only adults should handle the batteries. Do not allow a child to use the remote control unless the
battery cover is securely attached to the battery compartment. All batteries must be disposed of
at your local recycling point.
Box Contents:
Please check that the following components are included within the box. If anything is missing or
damaged, please contact the retailer and do not use the appliance until you have everything.
� Appliance with trailing lead with moulded 13 Amp plug.
� Remote control hand-set and batteries.
� Instruction Manual.
� 4x bags of crystals.
General Notes:
• Use care when unpacking the appliance and retain the packaging for possible future use, in the
event of moving or returning the fire to your supplier.
• This model is designed to be free standing and is normally positioned against a wall.
• This model incorporates a flame effect, which can be used with or without heating, so that it
may be enjoyed at any time of the year. The flame effect on its own requires little electricity.
• The built-in fan heater provides a choice of 1kW or 2kW heat output and is located at the
bottom of the unit.
• Before connecting the heater check that the intended socket provides 13 amps, 240 volts, and
is capable of accommodating a maximum load of 2050 watts. The socket must be accessible at
all times and must not be placed directly behind the unit.
• Within the box can be found a choice of crystals. These can be placed on top of the fuel bed,
as required.
• PLEASE NOTE: When used in a very quiet environment, it may be possible to hear a sound which
is related to the operation of the flame effect. This is normal and should not be a cause for
concern.
04
Operating Instructions
Manual Control:
This appliance can be operated manually using the controls situated inside the door, below the fuel
bed.
Preset
Heater
Dim
Standby
Power
• POWER ON/OFF SWITCH: This rocker switch, located on the right hand side of the controls, is used to
switch the mains supply to the appliance on or off. When the switch is in the ON position an orange
indicator light will show in the top left of the screen. This needs to be in the ON position for both
manual and remote operation.
• PRESET: This button will cycle through a selection of pre-programmed effects.
• HEATER: This button will select low heat, high heat or heater off. When low heat is selected the
indicator light will glow orange. When high heat is selected the indicator light will glow red. Please
note that the heater will only operate when the room temperature is below the temperature on the
handset display. Temperature can be adjusted using the remote handset. When the heater
switches off the fan will continue to run to cool the appliance.
• DIM: This button will cycle through the four different flame brightness levels.
• STANDBY: Used to switch the appliance ON or OFF (standby mode).
Remote control:
Remove the battery cover by sliding completely down and insert 2 x AAA batteries, ensuring the
batteries are fitted correctly. Refit the cover by sliding back up to the original position. Please ensure
old batteries are disposed of responsibly at your local recycling point
Ensure that the ON / OFF Power Switch on the fire is in the ON position.
Point the remote-control handset directly towards the fire and press the appropriate button to
operate the fire...
05
Operating Instructions
Remote control:
Sliding the door down on the remote control will reveal the Smart Control panel which offers
additional functions. Otherwise using the basic remote buttons will operate the fire in the same
way as the manual control buttons.
(DISPLAYED WHEN
STOVE IS SWITCHED ON
+
_
TIMER SETTING
Smart Control Functions:
The Smart control panel reveals additional buttons to allow the following functions
• Set the time of day
• Thermostatic temperature adjustment from 16 to 30℃
• Set 7-day timer with up to 1 program
• Turn Off and Clear timer settings
Setting the Time:
1. Press and hold the
button, which will initiate blinking of the day cursor. Using the
button, set
the current day, e.g. Monday = 1, Tuesday = 2, Wednesday = 3 etc. Press C/F button to confirm the
required day.
2. The hour setting will now be blinking; adjust using the
or
button to the desired hour and
confirm using the C/F button.
3. The minute setting will now be blinking; adjust using the
or
button to the desired hour and
confirm using the C/F button.
Adjusting the Target Temperature:
Whilst the fire is switched on, use the “+” or “-“ to set the desired room temperature. A confirmation
beep will be heard from the fire. If the room is already warmer than the temperature set then the
heater will switch off until the thermostatic sensor detects a fall in temperature.
IMPORTANT NOTE: The remote handset continues to display temperature and time, even when the unit
is switched off.
06
Operating Instructions
IMPORTANT NOTE: To switch Heating function on with Timer function, the target temperature must be
set above room temperature, before setting timer.
Setting the Timer function:
The timer function allows the stove to be programmed for automatic use over a 7 day period.
1. Press the
button to display the first timer, and then press the C/F button to adjust Timer program.
Set Time ON:
1. The hour setting will now be blinking; adjust using the
confirm using the C/F button.
2. The minute setting will now be blinking; adjust using the
3. confirm using the C/F button.
or
button to the desired hour and
or
button to the desired hour and
Set Days:
1. The day cursor will now be blinking, adjust days using the
or
and the select using“+” button,
deselect using “-” button. Once you have set all the required days for the timer, press the C/F
button to confirm.
Set Time OFF (this must be at least 30 minutes after the ON time)
1. The hour setting will now be blinking, adjust using the
or
button to the desired hour and
confirm using the C/F button.
2. The minute setting will now be blinking, adjust using the
or
button to the desired hour and
confirm using the C/F button.
3. A confirmation beep will be heard from the fire to confirm Timer program is now set.
Switch off and clear Timers
When the timer icon is displayed on the remote control handset, the timer function is active. To switch
off the timer function and clear all timer programmes press the
button for 3 seconds. A beep will
be heard from the fire as confirmation.
Adaptive Control
Adaptive control works in conjunction with the timer programmes. When Adaptive Control is turned
ON, the fire monitors the room temperature in relation to the selected target temperature. If the room
temperature is sufficiently lower than the selected temperature, Adaptive Control will instruct the fire
to switch on, up to 10 minutes earlier than the set time to ensure the room is at the required
temperature at the set time.
PLEASE NOTE: Adaptive control moves the entire program forward, up to 10 minutes earlier. This
means the ‘Off’ time will also be adjusted.
IMPORTANT NOTE: If a confirmation beep is not heard after setting the timers or Adaptive
Control then turn the fire ON and OFF using the remote to ensure that the latest settings
have been sent to the fire. All settings will be lost from the fire if disconnected from the
mains or switched off at the power switch on the fire. Again, using the remote to turn the fire ON
and OFF will ensure the settings are sent to the fire.
07
Product Specification
520mm
345mm
345mm
306mm
600mm
600mm
519mm
08
308mm
Technical Parameters
Information requirements for electric local space heaters
Model identifier(s): S53 Stove
Item
Symbol
Value
Unit
Item
Unit
Type of heat input, for electric storage local space
heaters only (select one)
Heat output
Nominal heat output
Pnom
2.0
kW
manual heat charge control, with
integrated thermostat
[N/A]
Minimum heat output
(indicative)
Pmin
1.0
kW
manual heat charge control with room
and/or outdoor temperature feedback
[N/A]
Maximum continuous
heat output
Pmax,c
kW
electronic heat charge control with
room and/or outdoor temperature
feedback
[N/A]
2.0
fan assisted heat output
[N/A]
Auxiliary electricity
consumption
At nominal heat output
elmax
0.0
kW
Type of heat output/room temperature control
(select one)
At minimum heat output
elmin
0.0
kW
single stage heat output and no room
temperature control
[no]
In standby mode
elSB
0.0004
kW
Two or more manual stages, no
room temperature control
[no]
with mechanic thermostat room
temperature control
[no]
with electronic room temperature
control
[yes]
electronic room temperature control
plus day timer
[no]
electronic room temperature control
plus week timer
[no]
Other control options (multiple selections possible)
Contact details
room temperature control, with
presence detection
[no]
room temperature control, with open
window detection
[no]
with distance control option
[no]
with adaptive start control
[no]
with working time limitation
[yes]
with black bulb sensor
[no]
Capital Fireplaces Ltd, Units 12-17 Henlow Trading Est, Henlow, Bedfordshire SG16 6DS
09
Technical Parameters
Seasonal space heating energy efficiency
Description
Seasonal space heating energy efficiency in active mode-ns,on
40.0%
For electric local space heaters-nth
100.0%
The electric to primary energy conversion coefficient-CC
2.5
Correction factor accounting for a positive contribution to the seasonal space heating energy
efficiency of electric storage local space heaters due to adjusted contributions for options for heat
storage and output; and a negative contribution to seasonal space heating efficiency for commercial
local space heaters due to adjusted contributions for options for the heat output-F(1)
0.0%
Correction factor accounting for a positive contribution of the seasonal space heating energy
efficiency due to adjusted contributions of controls of indoor heating comfort, the values of which are
mutually exclusive, cannot be added to each other-F(2)
7.0%
Correction factor accounting for a positive contribution of the seasonal space heating energy
efficiency due to adjusted contributions of controls of indoor heating comfort, the values of which can
be added to each other-F(3)
0.0%
Correction factor accounting for a negative contribution of the seasonal space heating energy
efficiency by auxiliary electricity consumption-F(4)
0.0%
Correction factor accounting for a negative contribution of the seasonal space heating energy
efficiency by by energy consumption of a permanent pilot flame-F(5)
0.0%
Seasonal space heating efficiency-ns
37.0%
Verdict
Pass
Contact details
10
Value
Capital Fireplaces Ltd, Units 12-17 Henlow Trading Est, Henlow, Bedfordshire SG16 6DS
Cleaning
NOTE: Allow the fire to completely cool
before cleaning it.
1. Switch off and unplug from the power
supply before cleaning.
Battery Replacement
Remote Control
Battery information - see Fig. 35
2. Using a soft, dry cloth, carefully clean
1. Slide open the battery cover on
the exterior surface of the product.
the back of the remote control
3. Do not allow water or other liquids to
run into the interior of the product, as
this is a hazard.
2. Install AAA batteries into the
remote control
3. Replace the battery cover
4. Lightly run a vacuum cleaner nozzle
over the grills along the control panel
to remove any dust or dirt that may
have accumulated inside or on the
unit.
10
WEEK
C
4
148
CAUTION: Do not use harsh detergents,
chemical cleaners or solvents as they
Heat
Dim
PS
Adap
may damage the surface finish of the
plastic components.
Thermal Safety Cut-Out
A thermal safety cut-out is incorporated
Fig.35
in the heater to prevent damage due to
overheating. This can happen if the heat
outlet is restricted in any way. The
heater will switch on once the heater
has cooled. If the cut-out continues to
operate intermittently, the heater should
Discard leaky batteries
be switched off and a service agent
Dispose of batteries in the proper
contacted.
manner according to local
regulations.
Any battery may leak electrolyte if
Light Emitting Diode
mixed with a different battery type, if
inserted incorrectly, if all the batteries
This fire is fitted with LED’s (Light Emitting
are not replaced at the same time, if
Diodes) in place of traditional
disposed of in a fire, or if an attempt
incandescent bulbs. These generate the
is made to charge a battery not
same light levels as traditional bulbs, but
intended to be recharged.
use a fraction of the energy consumed.
11
Troubleshooting
(IF IN DOUBT isolate the appliance and seek professional advice)
The unit does not switch on:
• Check main power on/off switch is on and orange light on flame screen illuminates.
• Check the battery in the remote control handset.
• If none of the above work, then please refer to your retailer.
The heater smells of burning:
• On first uses there may be a smell as the heating elements burn off residual deposits from
manufacture.
• After periods of no use, dust can settle on the elements and will burn off. Excessive dust and fluff
is a fire risk and should be eliminated by following the service and maintenance steps on page 12.
• If smell continues, please refer to your retailer.
When the heater is switched on it cuts itself off.
• This could be the normal operation of the thermostat having been set to a target temperature
which has been reached, and is fine.
• This could be the safety thermal cut-out device operating. If this operates, then firstly isolate the
appliance from the mains and then check for obstructions to the air flow and remove them. This
could be fluff in the vent grilles, for example. Once the obstruction(s) have been
removed, let the appliance cool down for 15 minutes and then reconnect the appliance to the
mains and try the appliance again. If the issue persists, then seek the advice of your retailer.
• As an additional safety feature, the heater will turn off after 12 hours continuous operation in
case it has been left on by mistake.
Stove fire sounds
• Your fire will make some sounds during normal operation. There are three sources of sound:
1. Switch/thermostat - During operation they will make quiet clicking sounds and will occur when
your heater fan and heating elements are switched on or off.
2. Flame Effect - To ensure you experience a slow and relaxed flame effect speed, the electric
motor provides its drive via an internal gearbox that will emit a very faint gear noise.
3. Fan Heater - just like any fan heater there will be the sound of air being blown into the room.
The thermostat reading on the screen does not match the room temperature.
• The thermostat reading is of the ambient temperature in the immediate vicinity of the remote
handset. It may be necessary to set a higher target temperature in some instances. In some cases
it may be more suitable to turn on the heating element(s) without setting a target temperature –
see heater instructions.
12
Servicing and Maintenance
• There are no user-serviceable components to this appliance – do not attempt to service the
appliance. If there are issues that cannot be resolved with your appliance, then please contact
your retailer.
• Hard floor covering in particular, but all floor covering cause fluff that can be drawn into the
air intakes. From time-to-time and no less than every two months, isolate the fire from the mains
and attach the brush accessory to your vacuum cleaner and gently vacuum the air intakes and
outlets. (See image below)
• Use only a clean dry duster to clean the surfaces of the appliance. DO NOT use water, abrasive
cleaners, steam or other household industrial products or cleaners.
Correct Disposal Of This Product
This marking indicates that this product should not be disposed with other household
wastes throughout the EU. To prevent possible harm to the environment or human
health from uncontrolled waste disposal, recycle it responsibly to promote the
sustainable reuse of material resources. To return your used device, please contact
the retailer where the product was purchased. They can take this product for
environmental safe recycling.
13
Solution Fires Warranty
All Solution Fires come with a standard 1
year parts warranty extendable to 2 years on
registration.
Any fire purchased outside of our authorised
dealer network will carry a 1 year nonextendable warranty.
To activate your extended warranty, you must
register your fire online at www.solutionfires.
co.uk within one month of the purchase date.
Any fires registered after this period will carry a
1 year non-extendable warranty.
For full details of our warranty and to view
the limitations and exclusions please visit our
website www.solutionfires.co.uk
For added peace of mind, why not purchase
our Platinum Warranty Plan for a one off
payment of £49.99 which gives you peace
of mind for 5 years from date of purchase on
all included parts and a 25% discount off non
included parts and accessories.
The platinum warranty is only available up to
60 days from date of purchase and only to
customers who have purchased their fire from
an authorised dealer. Apply via our website
www.solutionfires.co.uk
To ensure your Solution Fire continues to
operate at its optimum level you must follow
the care and maintenance advice in the user
instructions.
Terms & Conditions
This warranty is for domestic use, not transferable
and is extended only to, and solely for, the
benefit of the original purchaser of the Solution
Fire. Please retain your dated sales receipt as a
proof of purchase.
During your warranty period, only genuine
Solution Fire spare parts must be used in the
servicing and maintenance of your Solution Fire,
these spare parts can be ordered from
www.solutionfires.co.uk, or directly from a
Solution Fire Retailer. Items considered as
consumable such as glass, screens, bulbs, LED
boards, ceramic logs, fuses and batteries which
are either subject to normal wear and tear or
parts that require replacement in connection
with normal maintenance are not covered by
the warranty. Loss or damage of any remote
control handsets is also excluded from the
warranty.
Should you experience problems with your
Solution Fire, any claim must be submitted to the
Solution Fire Retailer from where the Solution Fire
was purchased.
The Solution Fire warranty does not cover:
1) Damage resulting from installation and usage
where the appliance has not been installed
or used in accordance with the Solution Fire
installation and operation instructions, or if the
installation does not conform to local building,
fire and safety regulations.
2) Damage caused by unauthorised
modifications, use or repair.
3) Damage or defects caused by the product
being stored in a damp, unheated environment.
4) Consequential loss (to the extent permitted by
the law) relating to other associated products
that have not been supplied by Solution Fires.
5) Consequential loss (to the extent permitted by
law) related to decorations, furnishings or other
household assets.
6) Removal and re-installation costs.
7) Accidental damage.
Repaired or replaced components are covered
only for the remainder of the original warranty
period.
In the event of a product fault occurring during
the warranty period, Solution Fires will send the
appropriate component to rectify the fault, free
of charge.
Nothing in the warranty shall make Solution
Fires liable for any or special, incidental or
consequential damages, injury to persons
or property, or any other consequential loss
beyond the consumer’s statutory rights. The
liability on these issues is covered by Solution Fire
Terms and Conditions of Sale.
Solution Fires total liability extends only to the
purchase price paid for the goods, except
where such a limitation is prohibited by statute.
Solution Fires, in the event of a warranty claim,
reserves the right to either replace the goods
in question or to refund the purchase price of
the goods. The Solution Fire warranty does not
affect your statutory rights.
14
Parts Diagram
20
19
18
17
16
15
14
13
12
11
10
9
8
7
21
22
6
5
4
3
2
1
Replaceable Parts
15
No.
Description
Part Number
No.
Description
1
Part Number
Temperature Sensor
22 03 178
13
Rotisserie (Single)
22 03 184
2
Fan Heater Assembly
22 03 174
14
Power Supply PCB
22 03 165
3
Log Retainer
22 03 185
15
Main PCB
22 03 164
4
Remote Handset
22 03 168
16
Infrared Sensor
22 03 172
5
Power Cable
22 03 170
17
Motor (Single)
22 03 167
6
Fuel Bed LED PCB
22 03 176
18
Downlight LED PCB
22 03 177
7
LED Indicator PCB
22 03 173
19
Flame Screen
22 03 179
8
Flame LED Strip PCB
22 03 175
20
Flue Pipe Spigot
22 03 186
9
On-Board Controls PCB
22 03 171
20
Flue Pipe Spigot (cream)
XX XX XXX
10
Mains Rocker Switch
22 03 169
21
Front Glass
22 03 181
11
LED Connector PCB
22 03 166
22
Door (Complete)
XX XX XXX
12
Fuel Bed
22 03 180
Crystal Set (All)
22 03 183
www.solutionfires.co.uk
I
[email protected]
CAPITAL FIREPLACES LTD, Unit 12-17 Henlow Trading Estate,
Henlow Camp, Bedfordshire, SG16 6DS. UK.
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