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Altiris® HP Client Manager 6.1 SP1
Release Notes
May 4, 2006
NOTICE
The content in this document represents the current view of Altiris as of the date of publication. Because Altiris
responds continually to changing market conditions, this document should not be interpreted as a commitment on the
part of Altiris. Altiris cannot guarantee the accuracy of any information presented after the date of publication.
© 2006 Altiris, Inc. All rights reserved.
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registered trademarks of Altiris, Inc. in the United States.
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other product names are trademarks of Altiris, Inc. in the United States and other countries.
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Information in this document is subject to change without notice. For the latest documentation, visit our Web site at
www.altiris.com.
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 1 of 13
RNT: H
Contents
1
Overview ................................................................................................................................. 2
2
Supported Computers and Platforms ....................................................................................... 3
3
Installation and Licensing ....................................................................................................... 6
4
New Features in this Release .................................................................................................. 7
5
Feature Enhancements in this Release .................................................................................... 9
6
Known Issues........................................................................................................................ 10
1 Overview
1.1
Document Purpose
This document provides the “what’s new” and “known issues” information for the 6.1 SP1
release of Altiris® HP Client Manager.
1.2
Background
HP Client Manager (HPCM, formerly known as HP Client Manager Software - HPCMS) is a free
hardware management tool for HP client computers. This tool provides in-depth client
inventory, driver and utility updating, remote BIOS management, remote Embedded Security
management, hardware monitoring, diagnostics, and problem resolution. HP Client Manager
integrates with Altiris® Client Management Suite, Altiris® HP OpenView, Altiris® HP Systems
Insight Manager, and Microsoft Systems Management Server (SMS).
1.3
Documentation
Product documentation for version 6.1 SP1 is available in the HP Client Manager Product Guide
(HPCM.pdf and HPCM.chm). To view Altiris product documentation in .PDF format, use Adobe
Acrobat Reader (available at: http://www.adobe.com/products/acrobat/readstep2.html).
Page 2 of 13
HP Client Manager 6.1 SP1
Release Notes
2 Supported Computers and Platforms
2.1
Supported HP Computers
The following table lists the HP commercial computers that are tested and supported by HP
Client Manager 6.1 SP1. Additionally, the computers must be running one of the supported
operating systems. For more information, see Supported Operating Systems.
Desktops
Supports Embedded Security
Compaq Evo D330
No
Compaq Evo D530
Yes
Compaq Evo D300
No
Compaq Evo D500
No
Compaq Evo D300 Small Form Factor
No
Compaq Evo D500 Slim Tower
No
Compaq Evo D310 Small Form Factor
No
Compaq Evo D510 Small Form Factor
No
Compaq Evo D310v
No
Compaq Business Desktop D315
No
Compaq Evo D320
No
Compaq Business Desktop D325 Slim Tower
No
Compaq Business Desktop D325 Microtower
No
HP Compaq Business Desktop dx6050
Microtower
No
Compaq Evo D500 Ultra-slim Desktop
No
Compaq Evo D500 Small Form Factor
No
Compaq Evo D500 Ultra-slim Desktop
No
Compaq Evo D510 Ultra-slim Desktop
No
Compaq Evo D510 Small Form Factor
No
Compaq Evo D510 e-pc
No
Compaq D530 Ultra-slim Desktop
Yes
HP Compaq dc5000
No
HP Compaq dc5100 Microtower PC
No
HP Compaq dc5100 Small Form Factor PC
No
HP Compaq dc7100 Ultra-slim Desktop
Yes
HP Compaq dc7100 Convertable Minitower
Yes
HP Compaq dc7100 Small Form Factor
Yes
HP Compaq dx6100 Slim Tower
No
HP Compaq dc7600 Ultra-slim Desktop
Yes
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 3 of 13
HP Compaq dc7600 Small Form Factor
Yes
HP Compaq dc7608 Small Form Factor
Yes
HP Compaq dx7200 Slim Tower Business PC
Yes
HP Compaq dx7208 Slim Tower PC
Yes
HP Compaq dc7600
Yes
HP Compaq dc7608 Convertible Minitower
Yes
HP Compaq dx5150 Microtower PC /Slim
Tower/Small Form Factor
No
HP Compaq dx6100 Microtower
No
HP Compaq dx6120 Microtower
No
HP Compaq dx6120 Slim Tower
No
HP Compaq rp5000
No
HP e-PC
No
HP Compaq dx7200/dx7208 Micro Tower
Business PC
Yes
Workstations
Supports Embedded Security
HP workstation xw4000
No
HP Workstation xw4100
No
HP Workstation xw4200
Yes
HP Workstation xw4300
Yes
HP Workstation xw5000
No
HP Workstation xw6000
No
HP Workstation xw6200
No
HP workstation xw8000
No
HP Workstation xw8200
No
HP Workstation xw9300
No
HP Compaq Workstation w6000
No
Notebooks and Tablet PCs
Supports Embedded Security
Compaq Evo N610c
No
Compaq Evo N620c
No
Compaq Evo N800v/N800c
No
Compaq Evo N1000
No
HP Compaq Business Notebook nc4000/nc4010
Yes
HP Compaq nc4200 Notebook PC
Yes
HP Compaq Business Notebook nx5000
No
HP Compaq Business Notebook nc6000
Yes
HP Compaq nc6220 Notebook PC
Yes
HP Compaq nc6230 Notebook PC
Yes
Page 4 of 13
HP Client Manager 6.1 SP1
Release Notes
HP Compaq Business Notebook nc8000
Yes
HP Compaq nc8220 Notebook PC/HP Compaq
nc8230 Notebook PC
No
HP Compaq nc6120 Notebook PC
No
HP Compaq Nx6120/nc6140/nc6110 Notebook
PC
No
HP Compaq Mobile Workstation NW8000
Yes
HP Compaq Mobile Workstation nw8240
Yes
Compaq Tablet PC TC1000
No
Compaq Tablet PC TC1100
No
Note: Newer models not listed are probably supported.
2.2
Supported Operating Systems
•
Windows XP Professional
•
Windows 2000 Professional
•
Windows XP Tablet Edition
•
Windows XP Professional x64 Edition *
*x64 systems do not support Diagnostics, System Health Scan, and Management of Embedded
Security.
2.3
Discontinued HP Computer Support
Desktops
Compaq Deskpro EN, EX/EXS Series
Compaq iPAQ Desktop
Workstations
Deskpro Workstation AP 250
Evo Workstation W6000
Deskpro Workstation AP 300
Evo Workstation W8000
Professional Workstation AP200
HP Workstation x1000
Professional Workstation AP400
HP Workstation x1100
Professional Workstation AP550
HP Workstation x2000
Professional Workstation SP700
HP Workstation x2100
Professional Workstation SP750
HP Workstation x4000
Evo Workstation W4000
Notebooks and Tablet PCs
Compaq Evo N800w
Compaq Armada M300 Family
Compaq Evo N1005
Compaq Armada M700 Family
Compaq Evo N1020
HP Omnibook 6100
Compaq Evo n400c/410c
HP Omnibook XE4000
Compaq Evo n600c
HP Omnibook XE-GF
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 5 of 13
Note: Systems supported in previous versions of HPCM and are not listed in current version of
Supported HP system list are probably retired in the current version.
2.4
List of computers that require BIOS upgrade to become HPCM Embedded
Security Manageable
The following models are currently not manageable by HPCM due to partial support for remote
management of Embedded Security [TPM]:
•
nw9440
•
nc8430
•
nw8440
•
nc6320
•
nc6400
•
nc4400
•
tc4400
•
nc2400
These notebook PCs require an upgrade to the system BIOS to fully support remote
management of Embedded Security chip [TPM]. Until the BIOS upgrades are available, these
systems will be unsupported by HP Client Manager.
It is expected that the BIOS updates will be available for these systems in the summer of
2006. When available, the BIOS upgrades can be automatically deployed to these systems,
thus enabling them to fully support remote management of Embedded Security.
3 Installation and Licensing
Installation and licensing information is provided in the HPCM documentation, the Readme –
Quick Install.PDF file (included in the solution .ZIP file downloaded from the Altiris Web site),
the Altiris Getting Started Guide, and the Altiris® Notification Server™ Reference Guide.
3.1
Upgrading to HPCM 6.1 SP1
3.1.1 Upgrade Recommendations
If you currently have HPCM 6.1 installed, we recommend upgrading to HPCM 6.1 SP1 rather
than uninstalling HPCM 6.1 and then installing HPCM 6.1 SP1. If you uninstall HPCM 6.1, your
existing data and custom packages, collections, and so forth will be lost. To upgrade from
HPCM 6.1 to HPCM 6.1 SP1, simply install HPCM 6.1 SP1 over the existing HPCM 6.1.
Important: While upgrading to HPCM 6.1 SP1, you should not have any HPCM 6.1 tasks
running or scheduled to run. Disable all events that are scheduled to run ASAP or during the
next hour or so until the upgrade completes. If the HPCM 6.1 server or HPCM 6.1 clients are in
the process of executing a task, the upgrade to HPCM 6.1 SP1 may not complete successfully.
3.1.2 Notification Policies
During an upgrade from HPCM 6.0 or 6.1 to HPCM 6.1 SP1, any modified Notification Policy
actions that are part of the standard set of installed Notification Policies and their settings are
not upgraded. Any customer created Notification Policies are saved. However, due to changes
in the way HPCM detects health of client computers, custom Notification Policies that were
created in HPCM 6.0 or 6.1 may not be applicable in HPCM 6.1 SP1. You will have to re-create
these policies in HPCM 6.1 SP1.
Page 6 of 13
HP Client Manager 6.1 SP1
Release Notes
3.1.3 Collections
All collections are retained during the upgrade from HPCM 6.0 or 6.1 to HPCM 6.1 SP1.
However, during an upgrade from HPCM 6.1 to HPCM 6.1 SP1, any collection that uses NT 4.0
or Windows 98 is not valid in 6.1 SP1 because NT 4.0 and Windows 98 are not supported.
HPCM installations that upgrade to HPCM 6.1 SP1 may retain the collection, “Windows 2000
Servers”. This collection should not be used in HPCM 6.1 SP1 for client systems because it is
not a client OS. Windows 2000 Server is a supported OS for the Notification Server.
3.1.4 Custom Reports
During an upgrade from HPCM 6.0 to 6.1 SP1, or from HPCM 6.1 to 6.1 SP1, custom reports
may not be retained. If you want to retain custom reports, we recommend exporting the
reports to a safe location and then importing them after the upgrade. However, because the
inventory and diagnostics tables change after the upgrade, the reports will not contain updated
historical data.
3.1.5 SoftPaq and BIOS Administration Policies/Packages
Existing SoftPaq policies/packages and BIOS administration policies/packages created in HPCM
6.0 are retained in HPCM 6.1 SP1. However, both the policies and the packages are listed
under the respective Tasks folder. For example, a SoftPaq policy/package created in HPCM 6.0
is retained in HPCM 6.1 SP1, but it is listed under HP SoftPaq Delivery\HP SoftPaq Delivery
Tasks folder. In HPCM 6.1 SP1 all new SoftPaq and BIOS changes have their respective policies
and tasks displayed in separate folders.
3.1.6 Health Monitoring Settings
During an upgrade from HPCM 6.0 or 6.1 to HPCM 6.1 SP1, health monitoring settings retain
only the global enable/disable setting. Individual selections of enable/disable for specific
hardware items are not retained due to changes in Health monitoring in 6.1 SP1.
3.1.7 Non-default HP SoftPaq Filestore Path must be reconfigured
The HP SoftPaq Filestore has the following default path:
C:\Program Files\Altiris\Notification Server\NSCap\Bin\Win32\X86\HPCMS\Filestore
If you are using a non-default path, you must reconfigure your custom path after you perform
the upgrade. For information on how to configure the HP SoftPaq Filestore path, refer to the
HPCM Product Guide.
3.1.8 Issues when upgrading from HPCMS 5.6 SP1 to HPCM 6.1 SP1
Notification Server 5.5 should be upgraded to Notification Server 6.0 SP3 before you install
HPCM 6.1 SP1. To ensure that HPCM 6.1 SP1 works properly, all Notification Server clients
should be upgraded to the Notification Server 6.0 SP3 Altiris Agent prior to HPCM 6.0 being
installed. HPCM 6.1 SP1 should not be installed on Notification Server 5.5 because HPCM is not
supported on Notification Server 5.5.
4 New Features in this Release
4.1
Manage Embedded Security
HPCM 6.1 SP1 provides various features to manage Embedded Security on client computers.
These include archiving the Embedded Security credentials and settings, and managing the
state of Embedded Security. These features are provided with the help of HP Embedded
Security Tasks and an Embedded Security Wizard.
Note: Before using the Embedded Security (TPM) features in HPCM, we recommend that you
read the HP ProtectTools Security Manager Guide to gain an understanding of how Embedded
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 7 of 13
Security works. This guide can be found on the HP Web site for each model:
http://www.hp.com/.
The following tasks are provided with the Embedded Security feature:
4.1.1 Initialization of Embedded Security
HP Client Manager lets an administrator initialize Embedded Security for the client computer,
which can further be managed with the help of the HP Client Manager Agent. This feature
initializes the Embedded Security by enabling and taking ownership of the TPM (Trusted
Platform Module) chipset. The TPM chipset is the device that enables the usage of Embedded
Security features on client computers.
4.1.2 Modify Embedded Security Owner password
This feature helps an administrator modify an Embedded Security Owner password.
4.1.3 Create Password Reset Token file [Manage Security User passwords]
This feature lets an administrator create password reset token information, which is further
used to generate a “password reset secret code.”
4.1.4 Reset Security User Password [Manage Security User passwords]
This feature lets an administrator generate a “password reset secret code” for a client
computer. This code is used to reset the Embedded Security password of a user on the client
computer.
4.1.5 Archive Embedded Security
This feature helps an administrator archive Embedded Security credentials and settings. In
case of a disaster, the administrator can use this archive to restore the Embedded Security
credentials and settings on the client computer.
4.1.6 Restore Embedded Security
This feature lets the administrator restore Embedded Security credentials and settings.
4.1.7 Embedded Security Wizard
This feature helps an administrator create Embedded Security related policies using the wizard.
Page 8 of 13
HP Client Manager 6.1 SP1
Release Notes
5 Feature Enhancements in this Release
5.1
Improved Serial and Parallel port data
HPCM now provides additional data about Serial and Parallel ports, which includes information
on Interrupt, DMA channel, connector type, and port type.
5.2
Information related to PCI slots
HPCM provides information about PCI slots, which includes information on Slot Designation,
Current Usage, and Maximum Data Width.
5.3
Information related to Memory slots
HPCM now provides information about Memory slots, which includes the total number of
memory slots present and number of used memory slots.
5.4
Improved Disk Drive data
HPCM now provides additional data about disk drives, which includes the Serial number,
Version, and Manufacturer of the disk drive.
5.5
Improved battery data
HPCM now provides detailed information related to columns already present in the battery
information. The following descriptive information is provided: Availability, BatteryStatus,
Chemistry, DesignCapacity, and DesignVoltage.
5.6
Improved monitor data
HPCM now provides additional data about monitors including the monitor serial number.
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 9 of 13
6 Known Issues
6.1
Hot-swapping devices on clients are not detected until restart
You can configure the Health monitor on the Altiris Console by clicking the Configuration tab,
and, in the left pane, selecting Solution Settings > Platform Administration > HP Client
Management > HP Health Client Monitoring. The “Battery changed,” “Disk drive changed,”
and “Monitor changed” settings are associated with “On device changed event.” This setting
implies that HPCM will probe for a device change when it receives a Plug and Play (PnP)
notification from the system. Due to issues where a Plug and Play notification does not work
properly, these probes only occur “Once at boot.”
6.2
Swapping batteries of the same capacity may not be detected
The serial numbers of some batteries on some computers cannot be determined. In such
cases, the capacity of the batteries differentiates between battery changes. If the capacities of
such batteries are equal, a device change cannot be determined, and an event is not sent.
6.3
Swapping memory sticks of the same capacity may not be detected
The serial numbers of some memory sticks on some computers cannot be determined. In such
cases, the capacity and speed of the memory sticks are used for differentiation. If the capacity
and speed are equal, a device change cannot be determined, and an event will not be sent.
6.4
Enabling Wake on LAN requires configuration of the Altiris Agent Settings
To enable Wake on LAN for HP Client Manager SoftPaq delivery, BIOS Administration,
Inventory, and Diagnostics, the user must enable the power management feature on the client
computer.
To enable power management,
1.
From the Altiris Console, click the Configuration tab.
2.
In the left pane, select Configuration > Altiris Agent > Altiris Agent Configuration.
3.
Click All Desktop Computers (excluding ‘Package Servers’).
4.
Click the Advanced Settings tab.
5.
Select the Enable power management on Altiris Agent checkbox.
6.
Click Apply.
When HP client computers are updated with the new Altiris Agent settings, they will be
correctly configured to recognize and respond to Wake on LAN packets.
6.5
Certain BIOS settings do not take affect until a restart is enabled
HP recommends restarting your client computer after you make a BIOS change. For example,
on HP computers manufactured after 2002, the enabling or disabling Wake on LAN or the Hood
Lock will not engage until the client computer is restarted. Therefore, to ensure that BIOS
changes have been implemented, restart the client after the BIOS package has been installed.
Page 10 of 13
HP Client Manager 6.1 SP1
Release Notes
6.6
Multi-Language Support Report Data
The HP Client Manager Agent does not support regional languages. Information reported by
the agent is in English and it is saved in the same language in the HPCM database. Reports
showing this information may have names and column headings in regional languages, but
content (data) in the report is always displayed in English.
6.7
Computers that do not support BIOS modifications
The following HP legacy computers were designed such that BIOS changes cannot be made
using HP Client Manager.
6.8
•
HP e-PC
•
HP Workstations xw5000
•
HP Workstations xw8000
•
HP Compaq dx5150 (to a limited extent)
•
Compaq Tablet PC tc1000 series
•
Compaq Tablet PC tc1100 series
HP Instant support diagnostic tools limitations
HP Instant Support diagnostic tools do not currently support client computers running Windows
XP Embedded or XP Professional x64.
6.9
Limited Support for Windows XP Professional x64
HPCM 6.1 SP1 includes SSM 2.0, which supports driver updates under Windows XP Professional
x64 as well as BIOS flashing, BIOS changes, and driver installation.
6.10 Task Limitations for Windows XP64 computers
Windows XP64 bit computers do not support the following tasks: “HP Instant Support
Diagnostics” and “HP Instant Support System Health Scan”. Presently, these tasks are only
supported under Windows 32bit Operating Systems.
6.11 Inventory Limitations for Windows XP64 computers
The inventory of BIOS settings on a system running Windows XP64 requires the system to
have HP Client Management Interface native in the BIOS. BIOS Inventory items are not
available on systems running WinXP64 without the HP Client Management Interface native in
the BIOS (for example, HP dx5150 desktop). Systems running Windows XP32 will be able to
gather the inventory of BIOS settings with or with out the HP Client Manager Interface native
in the ROM.
6.12 Embedded Security (TPM) and XP64 bit systems
Embedded Security (TPM) is not supported on Windows XP64 bit systems. Therefore, if any
TPM related task is executed on Windows XP64 platform, it will fail. When TPM is supported on
Windows XP64 bit systems in the future, the administrator will be able to remotely manage
those systems since those systems will automatically become a TPM supported platform.
6.13 Battery Level Threshold reporting below -1 percent
The following alert means that the battery is reporting odd or irregular data: “HP Client
Manager has detected that your battery level threshold is below -1 percent.”
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 11 of 13
6.14 Reject Initialization
On certain notebooks (for example, nc6220), the Embedded Security option to allow users to
reject initialization does not work. A future update to the ROM BIOS will correct this issue.
6.15 TPM Feature Limitations
On the HP d330 and HP dc7100 desktops with Embedded Security (TPM) version 1.1b, the
following Embedded Security features are not supported: a) ‘Manage security User passwords’
and b) ‘Manage security credentials and Settings: Archive and Restore’. However, with the
same version of TPM, the above listed features are supported on notebooks such as the
nc6220.
6.16 Inventory and WMI
Computer inventory along with Embedded Security related inventory may not work properly if
there is problem in the WMI service of the operating system. Try rebooting the client.
6.17
“Hidden TPM”
HPCM inventory will not gather TPM inventory if the TPM chip is set to “hidden” in the BIOS.
6.18 HPCM QuickStart Availability
In some cases, the installed HPCM settings may take time to be reflected in the Notification
Server. As a result, the HPCM QuickStart page may not automatically open properly
immediately after installation for about one minute. For this reason, the HPCM QuickStart
page can be accessed through the Start menu by clicking Start > Programs > Altiris >
Quick Starts > HP Client Manager. There is also an HPCM QuickStart shortcut available on
the Desktop.
6.19 Monitor Change Alerts
On some systems, due to unsynchronized information received from the operating system for a
connected monitor, phantom monitor change alerts can be displayed. These alerts can also
happen due to an improper serial number gathered for a monitor.
6.20 Failed SoftPaq Downloads
If System Health Scan encounters a problem downloading SoftPaqs from HP, it can cause
HPCM to think that all SoftPaqs were downloaded successfully. This can cause empty SoftPaq
packages to be created. If you encounter failed downloads via System Health Scan, download
the desired SoftPaqs from www.hp.com/suppport and manually place them into the Filestore
directory (not in a subdirectory within the Filestore.) Rebuild the Filestore and then use the
SoftPaq wizard to deploy the SoftPaqs. Use the Notification Server error log to confirm if
SoftPaqs were downloaded successfully. Then view the Notification Server (NS) error log using
the following steps: a) click on the Configuration tab in the NS Console page b)Expand Server
Settings \ Notification Server Settings c) click on Error Logging d) click on the View Status
Messages button to view the NS error log.
6.21 SoftPaq File Locations
The SoftPaq Wizard cannot handle SoftPaqs that are located in subdirectories under the main
Filestore directory. The download directory is used only by System Health Scan. It is
recommended that you do not manually place any SoftPaqs into this download directory.
Page 12 of 13
HP Client Manager 6.1 SP1
Release Notes
6.22 Duplicate SoftPaqs
Before downloading a SoftPaq through a System Health Scan, confirm that you do not already
have the SoftPaq in your Filestore. Duplicate SoftPaqs can cause a SQL error when updating
the Filestore.
6.23 Mouse Response
Microsoft recently changed the operation of their ActiveX controls which may result in some
HPCM pages requiring two mouse clicks before a pointer changes. This will be addressed by a
future update of Notification Server.
6.24 Incorrectly Formatted Information
On some systems (i.e. HP dc7200 desktop and HP dc7600 desktop), due to problems with
BIOS, incorrectly formatted information is gathered and reported to the Notification Server
This can also affect the information displayed through the ‘HP BIOS Advanced Administrator
wizard’, ‘HP Tool Update Wizard’ and ‘HP BIOS Report’. A new ROM BIOS from HP as well as
an Advanced BIOS Wizard cleaning utility will be released to address this issue.
6.25 Incorrect Reported Disk Size
In the resource manager, the reported disk size is not reported correctly through WMI
(HPCMS_WMI_Win32_DiskDrive). The correct size for hard disk is located in
HPCMS_WMI_Win32_LogicalDisk.
6.26 Disk Drive Threshold Alerts Description Error
In the Health Alert Policy, “Disk Drive Threshold Alerts”, the description provided for “Send EMail” incorrectly states the alert is for a memory module alert.
6.27 “Windows 2000 Servers” Collection Usage
HPCM installations that upgrade to HPCM 6.1 SP1 may retain the collection, “Windows 2000
Servers”. This collection should not be used in HPCM 6.1 SP1 for client systems because it is
not a client OS. Windows 2000 Server is a supported OS for the Notification Server.
6.28 Wake-on-Lan Scheduling Limitations
In some environments, due to limitations of Notification Server, the WOL option of schedule is
not working as expected. Ensure you have at least two clients per subnet for WOL proxies to
work.
6.29 HP BIOS Report Wizard
The HP BIOS Report Wizard does not work properly if you create a report that joins multiple
selections using “OR”. The use of “AND” to join works properly.
6.30 Anti-virus Agents and Java Scripts
HP Insight Manager System Health Scan executes java scripts. If you have virus detection
software that is blocking java scripts from executing you will need to allow the following java
scripts the ability to execute:
•
defrag.js (executes to see if the client needs to be defragged)
•
parasite.js (executes to see if spyware is loaded on the client).
Release Notes
Altiris® HP Client Manager 6.1 SP1
Page 13 of 13
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