Comm Partners connect Polycom 320 User guide

User Guide for the Polycom®
SoundPoint IP® 32x/33x Phone
SIP 3.2.1 Rev. B |
June 2010 | 1725-11241-001 Rev. F1
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the express written permission of Polycom.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent applications
held by Polycom, Inc.
Disclaimer
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incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal
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are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This
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Copyright Notice
Portions of the software contained in this product are:
Copyright © 1998, 1999, 2000 Thai Open Source Software Center Ltd. and Clark Cooper
Copyright © 1998 by the Massachusetts Institute of Technology
Copyright © 1998-2003 The OpenSSL Project
Copyright © 1995-1998 Eric Young (eay@cryptsoft.com). All rights reserved
Copyright © 1995-2002 Jean-Loup Gailly and Mark Adler
Copyright © 1996-2004, Daniel Stenberg, <daniel@haxx.se>
Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated
documentation files (the “Software”), to deal in the Software without restriction, including without limitation the rights to
use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to
whom the Software is furnished to do so, subject to the following conditions:
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Software.
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INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
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LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR
OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE SOFTWARE.
© 2010 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for
any purpose, without the express written permission of Polycom, Inc. Under the law, reproducing includes translating
into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the software
contained within its products. The software is protected by United States copyright laws and international treaty
provision. Therefore, you must treat the software like any other copyrighted material (e.g., a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible
for printing or clerical errors. Information in this document is subject to change without notice.
ii
About This Guide
Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex,
hands-free phone. This unit provides business telephony features and
functions such as multiple call appearances, call hold, transfer, and conference
over an IP network.
This User Guide provides everything you need to quickly use your new
phone. Verify with your system administrator that the network is prepared for
configuring your SoundPoint IP 32x/33x SIP phone. As well, read the Parts
List and Regulatory Notices sections in this guide before you set up and use
the SoundPoint IP 32x/33x SIP phone. This information can also be found at
http://www.polycom.com/support/voip/
Changes to this Guide
Major updates have occurred to the following sections since the previous
edition:
•
Connecting the Handset and Optional Headset on page 1-5
The following section is new for this edition:
•
Backlight Intensity on page 2-3
iii
User Guide for the SoundPoint IP 32x/33x Desktop Phone
iv
Contents
About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
Changes to this Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii
1 Getting Started with Your SoundPoint IP 32x/33x Phone . . 1–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Assembling Your SoundPoint IP 32x/33x Phone . . . . . . . . . . . . . . . . . . . . 1–3
Connecting Network and Power Source . . . . . . . . . . . . . . . . . . . . . . . . 1–4
Connecting the Handset and Optional Headset . . . . . . . . . . . . . . . . . 1–5
Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Registering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–8
Features of Your SoundPoint IP 32x/33x Phone . . . . . . . . . . . . . . . . . . . . 1–9
Before You Use Your SoundPoint IP 32x/33x Phone . . . . . . . . . . . . . . . . 1–12
2 Customizing Your SoundPoint IP 32x/33x
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–1
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Appearance of Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Display Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Backlight Intensity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–3
Headset Memory Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Electronic Hookswitch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–6
Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Language Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Directory Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–9
Managing Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Adding Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
v
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Placing a Call to a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Searching For a Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Distinguishing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
System Customizations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Supporting Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–21
Supporting Multiple Line Keys Per Line . . . . . . . . . . . . . . . . . . . . . . 2–22
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–22
3 Using the Basic Features of Your SoundPoint IP 32x/33x
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–4
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Redialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Setting Up Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–9
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–12
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Assigning Speed Dial Indexes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–14
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
4 Using the Advanced Features of Your SoundPoint IP 32x/33x
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
SIP-B Automatic Call Distribution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–3
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Integrating With Microsoft Live Communications Server 2005 . . . . 4–7
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
5 Troubleshooting Your SoundPoint IP 32x/33x Phone . . . . . 5–1
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3
vi
Contents
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
Regulatory Notices . . . . . . . . . . . . . . . . . Regulatory Notices–1
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Index–1
End-User License Agreement for Polycom® Software . . EULA–1
vii
User Guide for the SoundPoint IP 32x/33x Desktop Phone
viii
1
Getting Started with Your
SoundPoint IP 32x/33x Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP 32x/33x (SoundPoint
IP 320, 321, 330, 331, or 335) phone.
The SoundPoint IP 32x/33x provides a powerful, yet flexible IP
communications solution, delivering excellent voice quality. The graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 32x/33x supports advanced
functionality, including multiple call and flexible line appearances, presence,
custom ring tones, local conferencing, HTTPS secure provisioning, and
Polycom’s superb voice quality. The SoundPoint IP 335 uses Polycom® HD™
Voice technology.
This chapter contains:
•
Parts List
•
Assembling Your SoundPoint IP 32x/33x Phone
•
Features of Your SoundPoint IP 32x/33x Phone
•
Before You Use Your SoundPoint IP 32x/33x Phone
To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x
Phone on page 1-1. To read about the phone’s basic features, refer to Using the
Basic Features of Your SoundPoint IP 32x/33x Phone on page 3-1. To read
about the phone’s advanced features, refer to Using the Advanced Features of
Your SoundPoint IP 32x/33x Phone on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
1-1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Parts List
The following components are included in your SoundPoint IP 32x/33x
package:
•
Polycom SoundPoint IP 32x/33x phone
Dial
Line 1
Menu
Line 2
1
ABC
DEF
2
3
Hold
4
GHI
5
JKL
MNO
PQRS
TUV
WXYZ
7
8
OPER
0
•
1-2
Handset and Handset Cord
6
9
Getting Started with Your SoundPoint IP 32x/33x Phone
•
Phone Base
•
Network / Power Cable
•
Quick Start Guide and registration card
Ensure that you have received each item. If you are missing any items, contact
your system administrator.
Assembling Your SoundPoint IP 32x/33x Phone
This section describes how to assemble your SoundPoint IP 32x/33x phone.
Topics include:
•
Connect network and power source
•
Connect handset and headset (optional)
•
Attach phone base
If your phone is already assembled, go to Features of Your SoundPoint IP
32x/33x Phone on page 1-9.
1-3
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Connecting Network and Power Source
Use Power over Ethernet (PoE) for network and power source connections
unless otherwise directed by your system administrator.
Note
The AC power adapter is a separate, optional accessory. Your system administrator
will provide one if necessary.
Power over Ethernet
Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.
To connect using a PoE source:
•
Plug the supplied network cable between the LAN jack on the phone and
an available power and data port on the in-line power switch.
IEEE802.3af compliant PoE
Hub/Switch/Midspan Unit
Power Adapter
(Optional Accessory)
Note
Optional PC Port
(SoundPoint IP 33x Only)
The SoundPoint IP 33x phones have an optional PC connection. The SoundPoint
IP 32x phones do not.
If you want to use the optional PC connection on the SoundPoint IP 33x, a separate
ferrite clamp (not included) is required. Contact your system administrator.
1-4
Getting Started with Your SoundPoint IP 32x/33x Phone
Connecting the Handset and Optional Headset
To connect the handset and optional headset:
1. Connect the short straight end of the phone cord to the handset and the
corresponding longer straight end of the cord to the handset jack on the
back of the phone
2. Connect the headset (optional) to the headset jack on the back of the
phone.
SoundPoint IP 320, 321, 330 and 331:
SoundPoint IP 335:
Headset
(Not Included)
Headset
Adapter
(Not Included)
Headset
(Not Included)
1-5
User Guide for the SoundPoint IP 32x/33x Desktop Phone
For information on supported headsets, go to www.polycom.com/support/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html and look for “Technical Bulletin 37477: Headset Compatibility List”.
Note
For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320,
321, 330, and 331 phones, a separate Headset Jack Adapter (P/N
2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your
reseller.
Plug the headset RJ9 jack into the adapter, and then plug the adapter into the
2.5mm port on the right side of the phone as shown below. The headset operates
as before.
Note
If headsets are deployed in high static environments where users frequently
disconnect and re-connect the headset to the phone, it is possible that the phone
can be damaged by electrostatic discharge (ESD).
You should take precautions to avoid excessive static buildup in your environment.
This can include humidity control and removal of synthetic materials near the phone
location. Antistatic spray applied to carpets in the workplace can reduce the level of
static buildup.
Attaching the Base
Attach the phone base to the phone in one of the following ways:
•
As a desk mount
•
As a wall mount
For more detailed instructions, go to
http://www.polycom.com/support/voip/and search for the “Wallmount
Instructions for SoundPoint IP Phones” quick tip.
1-6
Getting Started with Your SoundPoint IP 32x/33x Phone
To attach the base as a desk mount:
1. Place all cords in the recessed area above the modular jacks.
2. Align the protrusions on the bracket with their corresponding holes in the
phone.
3. Snap them together to lock the bracket to the phone.
1-7
User Guide for the SoundPoint IP 32x/33x Desktop Phone
To attach the base as a wall mount:
1. Place all cords in the recessed area below the modular jacks.
2. On the back of the phone, remove the key located behind the hook switch
and reposition it so that the end tab (at a 450 angle) is facing up.
3. Using wall anchors (not included), fasten the base stand with the
mounting tab facing up.
4. Align the base stand tabs with their corresponding insertion points on the
phone, and then snap the phone into place (as shown).
Registering the Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after you set up your phone, the phone will be registered
and ready to use.
1-8
Getting Started with Your SoundPoint IP 32x/33x Phone
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
administrator will have to register it. For detailed information on how to
register your phone after you install it, see Quick Tip 44011: Register Standalone
SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available
at http://www.polycom.com/usa/en/support/voice/soundpoint_ip/
VoIP_Technical_Bulletins_pub.html
Features of Your SoundPoint IP 32x/33x Phone
1
16
17
2
3
15
14
Dial
Line 1
Menu
Line 2
13
5
12 1
ABC
DEF
2
3
4
JKL
5
MNO
PQRS
TUV
WXYZ
GHI
7
11
4
Hold
8
6
6
7
9
8
OPER
0
10
9
The features of the SoundPoint IP 32x/33x phone are:
1. Message Waiting Indicator—This will alert you to voice and text
(instant) messages.
2. Line Icons—Use these keys to activate up to lines that can be assigned to
your phone. The associated icons represent:
— Registered line
— Registered shared line
— Unregistered line
— VoiceMail/Messages
1-9
User Guide for the SoundPoint IP 32x/33x Desktop Phone
— Speed-Dial
— Ringing
— Call in progress/Conference
— Call Forward
— Do Not Disturb
— Presence/BLF
3. Soft Keys—The screen will display labels for these keys, to identify their
context-sensitive functions.
4. Line Indicators—Individual multi-color LEDs display the dynamic call
state and remote user status (busy lamp field (BLF) and presence). The
LED’s indicate the following:
— Solid green—An active call is in progress.
— Fast flashing green—There is an Incoming (ringing) call.
— Flashing green—The call is held by the other party.
— Flashing red—The call is on hold.
— Solid red—The line is busy remotely (shared lines).
5. Line Keys
and
can be assigned to your phone.
6. Hold
7. Headset
—Activate up to two lines that
—Holds an active call or resumes a held call.
—Allows you to place and receive calls through an
optionally connected headset.
8. Speakerphone
—Allows for hands-free communication during
calls.
9. Hands-free Microphone—Picks up audio during hands-free calls. Place
your phone on a hard, flat surface for best results.
10. Volume Keys
headset, speaker, and ringer.
11. Microphone Mute
1 - 10
—Adjusts the volume of the handset,
—Mutes local audio during calls.
Getting Started with Your SoundPoint IP 32x/33x Phone
12. Dial Pad—Provides the 10 digits, alphabetic characters, and special
characters available in context-sensitive applications.
13. Feature Keys—Access important features using these keys.
—
—Dials phone numbers or allows you to view the placed
call list.
—
—Accesses local (your phone) and call server features.
14. Display Control Keys—Use
,
,
, and
(arrow keys)
to scroll through the displayed information.
Use
(the Select key) to select a field of displayed data or enter edit
mode for some settings.
15. Speaker—For ringer and hands-free audio output.
16. Hookswitch
17. Graphic Display—Shows information about calls, messages, soft keys,
time, date, and other relevant data.
— Important messages appear on the idle display through an animated
scrolling list, which has precedence over the idle display. The
following figures show a phone with four messages. The messages
continuously scroll over the screen.
1 - 11
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Before You Use Your SoundPoint IP 32x/33x Phone
To navigate through menus and to enter data, these are useful tips:
Note
•
Press
•
Press
lists.
to enter the basic settings menu or exit from any menu.
and
or hold
and
down to scroll through the
Press the * key to page up. Press the # key to page down. These shortcuts can be
used when lists appear on more than one page. However, these shortcuts do not
work in the Contact Directory.
•
Use the dial pad keys to navigate through and make selections in
numbered menu lists.
•
The navigation guide icon in the top left-hand corner of the graphic
display shows which arrow keys can be used at a particular sublevel.
For example, the following figure shows that
,
,
, and
can be used at this point.
Note
After 20 seconds of inactivity, the menu system will also automatically exit to the
idle display unless an edit session is in progress.
•
To enter text using the dial pad, press the number keys one or more times.
For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be
entered by a key is shown beneath the entry line. This is true for all
languages that can be displayed by the phone. When in text entry mode,
the title will show whether keys will generate numbers (1) or characters (a
or A).
1 - 12
Getting Started with Your SoundPoint IP 32x/33x Phone
The type of text entry available is displayed in the title line.
Switch between alphabetic (with and without an uppercase letter first)
and numeric text entry by pressing the # key. Special characters like * and
_ are considered alphabetic and appear when you press *, 1, or 0.
Switch to uppercase by pressing
and to lowercase by pressing
.
Note
Pressing the # also allows for URL or IP address entry. These options are only
available to system administrators in appropriate menu items. For example, when
editing directory contacts use “Abc”, “abc”, or “123” and when editing server
addresses use “URL”, “IP”, or “123”.
Note
To enter the “#” character, use the “*” key to access the appropriate special
character. “#” cannot be entered using its own key because it is used to change text
entry modes.
•
Press and hold (for one second) from the idle display:
—
to point to the contact in the directory system where you
can scroll through the individual fields.
—
•
to the Placed Calls list when the phone is idle.
Pressing
number.
again will call the currently highlighted
Pressing
number.
while in the dialing editor will dial the current
Press and hold the Backspace soft key to delete an entire field.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone
1 - 14
2
Customizing Your SoundPoint IP
32x/33x Phone
You can customize your SoundPoint IP 32x/33x desktop phone by adjusting
the setting for time and date, display contrast, and ring type, for example. You
can add contacts to the phone’s directory manually or from call lists. You can
handle incoming calls from different contacts in different ways.
This chapter provides basic operating instructions for customizing your
SoundPoint IP 32x/33x phone. This chapter contains instructions on:
•
Configuring Basic Settings
•
Managing Call Lists
•
Managing Contacts
•
Managing Incoming Calls
Some customizations of your SoundPoint IP 32x/33x phone are performed by
your system administrator. These include:
•
Supporting Multiple Lines
•
Supporting Multiple Line Keys Per Line
•
Supporting Shared Lines
To read about the phone’s basic features, refer to Using the Basic Features of
Your SoundPoint IP 32x/33x Phone on page 3-1. To read about the phone’s
advanced features, refer to Using the Advanced Features of Your SoundPoint
IP 32x/33x Phone on page 4-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
2-1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Configuring Basic Settings
To configue basic settings, press
, and then select Settings >
Basic. You can configure the following basic settings:
•
The appearance of the time and date
•
Display contrast
•
Backlight intensity (SoundPoint IP 335 only)
•
Headset Memory Mode
•
Headset hookswitch selection
•
Ring type
•
Language support (localization)
•
Directory search
You can mute the microphone and adjust the volume using separate keys.
Appearance of Time and Date
The time and date appears on the graphic display of the SoundPoint
IP 32x/33x SIP phone. If the phone cannot obtain a time and date from a
configured SNTP server, the display will flash. Contact your system
administrator if either the time or date is incorrect.
You have control over the format of the time and date display and can turn the
display of time and date off. The default time and date format appears in the
following figure.
To configure the time and date:
1. Press
.
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
4. Scroll through the options under each of these selections using the
and
2-2
.
Customizing Your SoundPoint IP 32x/33x Phone
5. Press
to confirm your choice.
For example, the following figure shows Clock Time.
6. Press
or
repeatedly to return to the idle display.
Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press
.
2. Select Settings > Basic > Contrast.
3. Press the Up or Down soft keys to increase or decrease the display
contrast.
4. Press the Save soft key to accept changes or
5. Press
or
to cancel changes.
repeatedly to return to the idle display.
Backlight Intensity
Note
Backlight is available on the SoundPoint IP 335 only.
Backlight intensity has three components:
•
Backlight On
•
Backlight Idle
•
Maximum Intensity
You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone
When you modify the Maximum Intensity, you are modifying the entire
backlight intensity scale. For example, if you decrease the Maximum Intensity,
the low, medium, and high values for both Backlight On intensity and the
Backlight Idle intensity decrease.
The Backlight On intensity applies for the following events:
•
Any key press
•
Hookswitch release
•
Incoming calls
•
Ending a call, holding a call, resuming a call by the other party
•
A voice or instant message received
If you do not press any keys on the phone, after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
•
A call is in progress
•
A call is on hold
•
There is an incoming call (ringing)
•
There is an outgoing call (ringing back)
•
Any menu shows on the display
In all other cases, the Backlight Idle intensity applies.
To modify the backlight intensity:
1. Press
.
2. Select Settings > Basic > Backlight Intensity.
2-4
Customizing Your SoundPoint IP 32x/33x Phone
3. Select Backlight On Intensity.
4. Use
or
to select high, medium, low, or off, and then press the
Select soft key.
The default level is High.
5. Select Backlight Idle Intensity.
6. Use
or
to select high, medium, low, or off, and then press the
Select soft key.
The default level is low.
7. Select Maximum Intensity.
8. Press the Up or Down soft keys to increase or decrease the backlight
intensity.
9. Press the Ok or Cancel soft keys to accept or cancel changes.
10. Press
to return to the idle display.
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User Guide for the SoundPoint IP 32x/33x Desktop Phone
Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To permanently enable the Headset Memory Mode:
1. Press
.
2. Select Settings > Basic > Preferences > Headset > Headset Memory.
3. Use the
4. Press
or
to select Enabled.
to confirm your choice.
5. Press
or
repeatedly to return to the idle display.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>> Press
twice.
Pressing
or Answer soft key to receive a call will now connect to
the your headset automatically.
Electronic Hookswitch
This feature enables electronic hookswitch support.
For information on supported headsets to provide electronic hookswitch features for
placing, answering, and ending calls, go to www.polycom.com/support/voice and
enter “Headset Compatibility List” in the Knowledge Base text box or contact your
system administrator.
To select a headset that supports electronic hookswitch:
1. Press
.
2. Select Settings > Basic > Preferences > Headset > Analog Headset
Mode.
2-6
Customizing Your SoundPoint IP 32x/33x Phone
3. Use the
or
4. Press
to select your headset and press the Select soft key.
or the Exit soft key repeatedly to return to the idle.
Ring Type
You can select from the different ring types to distinguish between lines or to
have a different ring from your neighbor’s phone. You can set distinctive
incoming ringing tones for contacts in your local directory (refer to Editing
Contacts on page 1-3).
To change the incoming ring to a desired sound:
1. Press
.
2. Select Settings > Basic > Ring Type.
3. (Optional) If multiple lines are configured on your phone, first select the
line to change from the list using
4. Using
and
and
.
, select the desired ring type.
Press the Play soft key to hear the selected ring type.
5. Press the Select soft key to change to the selected ring type.
6. Press
Note
or
repeatedly to return to the idle display.
If you configure your SoundPoint IP 32x/33x phone for silent ring, press the ringing
Line key or the Answer soft key to answer the call. If your handset is off hook, the
call is routed to the handset. If your handset is on hook, the call is routed to the
speaker.
2-7
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Language Support
Many languages are supported by the SoundPoint IP 32x/33x SIP phone.
To change the language:
1. Press
.
2. Select Settings > Basic > Preferences > Language.
3. Scroll through the list of available languages.
4. Press
to confirm your choice.
Text that appears on the graphic display will change to the language of
your choice.
5. Press
or
repeatedly to return to the idle display.
Directory Search
You can configure how the search of the local contact directory is performed.
The local contact directory can be searched by first name or last name.
To change the directory search parameter:
1. Press
.
2. Select Settings > Basic > Preferences > Directory search.
2-8
Customizing Your SoundPoint IP 32x/33x Phone
3. Using
and
, select the directory search parameter.
Last name is the default directory search parameter.
4. Press
to select your choice.
5. Press the Yes or Cancel soft keys to accept or cancel changes.
Note
Depending on the size of your local contact directory, the reconfiguration may take
a few minutes.
The phone will restart to set the new directory search mode if you pressed
the Yes soft key.
Muting the Microphone
During a call, press
. The Message Waiting Indicator turns red and a
microphone on the screen indicates that the other party (or parties) cannot
hear you.
Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.
To turn off Microphone Mute, press
again.
Adjusting the Volume
Press
to adjust receiver volume during a call. Pressing
these keys in the idle state adjusts the ringer volume.
Note
To conform to regulatory requirements, handset and headset volume will return to a
preset level after each call, but your system administrator can change this.
Hands-free Speakerphone volume settings will be maintained across calls.
2-9
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Managing Call Lists
A list of up to four current calls is maintained. You can scroll through this list
using the
and
. Calls are ordered using the following priorities:
active, alerting, then held. Calls with the same priorities are ordered oldest
first. If there are no current calls, this list is empty.
Local lists of incoming—both missed and received calls—and outgoing (also
known as placed) calls is maintained by the phone (up to 99 for each list). The
initial view of both lists shows the list title and the first two calls in the list,
where the first call is displayed in reverse video to indicate that it is currently
selected. A symbol to indicate whether the call was answered
missed
or
is shown for each entry in the incoming list.
Press the Callers soft key to view the Received Calls list (shown in the
following figure).
Press
figure).
to view the Placed Calls list (shown in the following
To manage the listed calls:
•
To return the call:
— Press
•
To return to the previous menu:
— Press
•
.
To store the contact to the local contact directory:
— Press
Note
to return the call.
to select the entry, then press the Save soft key.
Press the Info soft key to see the call information. The name is displayed.
Access the other information by using the Up and Down arrow keys.
2 - 10
Customizing Your SoundPoint IP 32x/33x Phone
•
To delete the call from list:
— Press the Delete soft key.
Press
repeatedly to return to the idle display.
Note
Press the Right arrow key from the idle display to access the Placed Calls list.
Press the Down arrow key from the idle display to access the Received Calls list.
You can use these shortcuts while placing calls or performing transferring and
conferencing functions.
Note
You can manually clear the call lists. They are automatically cleared when you
restart the phone.
Managing Contacts
You can enter 99 contacts in your phone's local contact directory.
You can dial or search for a contact in this directory. You may be able to add,
edit, and delete contacts.
You may have access to portions of your corporate directory through your
phone. The contacts that you can see are determined by your system
administrator. You can palce calls to contacts in your corporate directory. You
may be able to add contacts from the corporate directory to your local contact
directory.
Adding Contacts
You can add a contact manually or from a call list or from your corporate
directory.
Adding Contacts Manually
New entries to the local contact directory are added to the top of the list.
To add a contact to the local contact directory manually:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
.
2 - 11
User Guide for the SoundPoint IP 32x/33x Desktop Phone
3. Press
.
The Directory screen displays. <New Entry> displays at the top of the list.
Note
When adding the first contact, you do not need to press the Up arrow key.
4. Press
to add a new entry.
5. Press
to enter a first name.
Entry to this field is alphabetic as denoted by
.
6. Enter the first name of the contact from the dial pad.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
to display the next field in the contact’s entry.
9. Repeat steps 4 to 8 to enter the last name of the contact.
10. Repeat steps 4 to 8 to enter a contact number.
This is a required field and it must be unique (not already in the directory).
Entry to this field is number as denoted by
2 - 12
.
Customizing Your SoundPoint IP 32x/33x Phone
11. Repeat steps 4 to 8 to change the Speed Dial Index if desired.
It is automatically assigned to the next available index value.
For more information, refer to Assigning Speed Dial Indexes on page 3-14.
12. Repeat steps 4 to 8 to change the Ring Type and Divert Contact if desired.
These fields may be left blank.
For more information on setting the Ring Type field, refer to
Distinguishing Calls on page 2-19.
For more information on diverting contacts, refer to Diverting Calls on
page 2-21.
13. Repeat steps 4 to 8 to change the Auto Reject, Auto Divert, Watch Buddy,
and Block Buddy if desired.
Use
,
,
, or
to switch between Enabled and Disabled
settings.
For more information on setting the Auto Reject field, refer to Rejecting
Calls on page 2-20.
14. Press
to end contact’s data entry.
15. Press the Yes or Cancel soft keys to accept or cancel changes.
16. Press
repeatedly to return to the idle display.
Adding Contacts From Call Lists
To add a contact to the local contact directory from a call list:
1. Do one of the following steps:
a
Press the Callers soft key to view the Received Calls list.
b
Press
2. Use
to view the Placed Calls list.
and
to scroll through the list to find the contact.
2 - 13
User Guide for the SoundPoint IP 32x/33x Desktop Phone
3. Press
to select the entry.
4. (Optional) Press the Info soft key.
The name is displayed. The number, time and date when the call started,
and call duration are accessible through use of
5. (Optional.) Press
.
repeatedly to select the phone number.
6. Press the Save soft key to save the contact in the local contact directory.
7. Press
Note
repeatedly to return to the idle display.
At this point, you may want to go to thelocal contact directory, check whether the
contact was saved correctly, and add missing fields.
Add Contacts From Corporate Directory
To add a contact to the local contact directory from the corporate directory:
1. Press the Dir soft key.
2. Press
, then press
to select the corporate directory.
3. Search for the contact.
Refer to Searching For a Contact on page 2-17.
4. Press
.
The contact’s information appears on the graphic display.
2 - 14
Customizing Your SoundPoint IP 32x/33x Phone
5. Press the Save soft key to save the contact in the local contact directory.
“Entry saved” appears on the graphic display. Only the first name, last
name, and phone number are saved.
If the contact already exists in the contact directory, “Entry already exists”
appears.
6. Press
repeatedly to return to the idle display.
Editing Contacts
To edit a contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
3. Use
4. Press
.
and
to scroll through the list to find the contact.
to select the entry.
5. Press the Edit soft key.
6. Use
and
to scroll through the fields, then press
to select
the field.
2 - 15
User Guide for the SoundPoint IP 32x/33x Desktop Phone
7. Make the desired changes.
The Ok soft key is not displayed until a change has been made. The Cancel
soft key in this context will cancel the edit session for the entry and return
to the screen before the Edit soft key was selected (see step 3).
Press
and
to place the cursor either at the beginning or end of
the item respectively. Press
to move to the next field.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Press
Note
repeatedly to return to the idle display.
You can also edit a contact associated with a speed dial key by pressing and
holding that speed dial key and then following the steps 5 to 7 above.
Deleting Contacts
To delete a contact from the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
3. Use
4. Press
.
and
to scroll through the list to find the contact.
to select the entry.
5. Press the Delete soft key.
The contact is deleted from the directory. The next entry in the directory
appears.
6. Press
2 - 16
repeatedly to return to the idle display.
Customizing Your SoundPoint IP 32x/33x Phone
Placing a Call to a Contact
Placing Calls From the Contact Directory
To place a call to a contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
3. Use
.
and
to scroll through the list to find the contact.
4. Press
or lift the handset.
Placing Calls From the Corporate Directory
To place a call to a contact in the corporate directory:
1. Press the Dir soft key.
2. Select Corporate Directory.
3. Search for the contact.
Refer to Searching the Corporate Directory on page 2-18.
4. Press
or lift the handset.
Searching For a Contact
Searching the Contact Directory
To search for a particular contact in the local contact directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
.
2 - 17
User Guide for the SoundPoint IP 32x/33x Desktop Phone
3. Search for a contact using the dial pad.
You can change the directory search parameter used. By default, it is the
contact’s last name. For more information, refer to Directory Search on
page 2-8.
The first time a dial pad key is pressed, the first entry whose last name
starts with a character that matches the first letter on the key label will be
retrieved. The second key press repeats the process using the second letter
on the key and so on.
For example, to find the first directory entry whose last name starts with J,
press the 5 key once. To find the first entry whose last name starts with R,
press the 7 key three times.
Searching the Corporate Directory
To search for a particular contact in the corporate directory:
1. Press the Dir soft key.
2. Select the local contact directory if it does not appear automatically by
pressing
Note
.
You can enable your phone to save Corporate Directory search results, and to
remember the last person you viewed in the directory. Whenever you redisplay
Corporate Directory, the last person you viewed will display. If you searched for a
person, the results of the last search you submitted will display. To enable this
feature, press the Menu key, and then select Settings > Basic > Preferences >
Corporate Directory > View Persistency. Select Enabled, press the Select soft
key, and then press the Menu key to exit the menu.
3. Search for the contact in one of the following ways:
— In the search line, enter the first few characters of the contacts’s last
name using the dial pad. For example, to search for James Woller,
enter wo in the search line.
— Press the Submit soft key. In this example, James Woller appears in
the search results..
2 - 18
Customizing Your SoundPoint IP 32x/33x Phone
— Press the AdvFind soft key, enter search values in the displayed fields.
For example, enter Smith as the last name.
— Press the Submit soft key. In this example, Bob Smith appears in the
search results..
You can dial any successful matches from the resulting information on the
graphic display.
Managing Incoming Calls
You can distinguish incoming calls from contacts in your directory by setting
up distinctive rings, sending them directly to your voice mail, or by
transferring them directly to another party.
Distinguishing Calls
You can customize your phone so that you can distinguish different parties by
ring type.
To set a distinctive ring type for a particular contact:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the Ring Type field is displayed.
2 - 19
User Guide for the SoundPoint IP 32x/33x Desktop Phone
6. Press
to edit the Ring Type.
7. Enter the number corresponding to one of the ring types available.
For more information, refer to Ring Type on page 2-5.
8. (Optional) To remove an existing value, press
.
9. Press the Ok or Cancel soft keys to accept or cancel changes.
10. Press
Note
repeatedly to return to the idle display.
This feature is local to the phone, and may be over-ridden by your organization’s
settings. For more information, contact your system administrator.
Rejecting Calls
You can customize your phone so that incoming calls from a particular party
are immediately sent to your voice mail.
Note
Rejecting calls is not available on shared lines.
To send incoming calls from a particular contact directly to voice mail:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
6. Press
repeatedly until the Auto Reject field is displayed.
, and then
to change between Disabled and Enabled.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
2 - 20
repeatedly to return to the idle display.
Customizing Your SoundPoint IP 32x/33x Phone
Diverting Calls
You can customize your phone so that incoming calls from a particular party
are transferred directly to a third party.
To divert incoming calls from a particular contact:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the Divert Contact field is displayed.
6. Press
.
7. Enter the number of the party to whom you want to divert the call.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Scroll down to the Auto Divert field.
10. Press
, and then
to change between Disabled and Enabled.
11. Press the Ok or Cancel soft keys to accept or cancel changes.
12. Press
Note
repeatedly to return to the idle display.
Dual-tone multi-frequency (DTMF) signaling is not available while a call is incoming.
You may resume DTMF signaling by pressing the Reject soft key (for private lines)
or the Ignore soft key (for private and shared lines). For more information, contact
your system administrator.
2 - 21
User Guide for the SoundPoint IP 32x/33x Desktop Phone
System Customizations
The following section details customizations of your SoundPoint IP 32x/33x
phone that are performed by your system administrator.
Supporting Multiple Lines
Your SoundPoint IP 32x/33x phone can support up to 2 lines.
Typically, the top-most Line Key is reserved for the principal directory
number (DN) of the phone.
Depending on how your phone is configured, the display could resemble one
of the following figures:
Supporting Multiple Line Keys Per Line
Each line on the phone can be configured to have more than one Line Key
associated with it. This enhances call visualization and simplifies call
handling. If this is the case, the display could resemble the following figure:
Incoming calls to this line will be distributed evenly among the available Line
Keys. Similarly, outgoing calls will be distributed.
The SoundPoint IP 32x/33x combines the call appearances for multiple line
keys into a single call list.
The line key that a call belongs to is indicated by the reverse colored icon.
2 - 22
Customizing Your SoundPoint IP 32x/33x Phone
Supporting Shared Lines
Your SoundPoint IP 32x/33x phone supports shared lines. A shared line is
indicated by a different line icon. In the following figure, the line 3413 is
private and the line 3416 is shared.
If two phones share a line, an incoming call to that number will cause both
phones to ring. The call can be answered on either phone but not both.
Calls on shared lines can be transferred, placed on hold, or added to a
conference.
Note
Shared lines are an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.
Note
Call Forwarding is not available on shared lines.
Do Not Disturb (DND) on shared lines disables the ringing option only, the visual
indication is still in place.
2 - 23
User Guide for the SoundPoint IP 32x/33x Desktop Phone
2 - 24
3
Using the Basic Features of Your
SoundPoint IP 32x/33x Phone
Your SoundPoint IP 32x/33x phone is designed to be used like a regular phone
on a public switched telephone network (PSTN). You can place calls, transfer
a call to someone else, or conduct a conference call.
At any time, only one active call may be in progress on your phone. The active
call is the one that has audio associated with it. There may be up to three other
calls on hold or in an “Incoming call” or “Ringing” state on a particular line.
Use
and
to switch between these calls. With two lines, there can
be maximum of eight calls or four conferences on your phone.
This chapter provides basic operating instructions for the SoundPoint IP
32x/33x phone. This chapter contains instructions on:
•
Placing a Call
•
Answering a Call
•
Ending a Call
•
Redialing
•
Placing a Call on Hold
•
Setting Up Conferences
•
Transferring Calls
•
Forwarding Calls
•
Enabling Do Not Disturb
•
Assigning Speed Dial Indexes
•
Using Voice Mail
3-1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x
Phone on page 2-1. To read about the phone’s advanced features, refer to
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone on page
4-1. Review useful tips about the phone in Before You Use Your SoundPoint IP
32x/33x Phone on page 1-12.
If you require additional information or assistance with your new phone,
contact your system administrator.
Placing a Call
You can place a call in many ways using your SoundPoint IP 32x/33x phone:
•
Using the handset
•
Using the speakerphone
•
Using the headset
•
Using
•
Using
or
You can also dial the number first, and then choose the method you will use to
speak to the other party.
To call a speed dial number, use the dial pad to enter the speed dial index
followed by the # key, and then press
place a call.
or pick up the handset to
You can search the local contact directory or the corporate directory and dial
from the search results page.
During a call, you can alternate between Handset, Headset, or Hands-Free
Speakerphone modes by pressing the
or
keys, or picking up the
handset.
Call duration on an active call is monitored through a local call timer. This is
visible within the active call window on the graphic display. In the figure
below, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far.
3-2
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
To place a call using the handset:
1. Do the following steps in any order:
— Pick up the handset.
— Dial the desired number using the dial pad.
Note
URL or IP dialing is not supported on registered phones. If your phone is
intentionally unregistered, the default dialing mode is by URL.
To place a call using Hands-Free Speakerphone mode:
Note
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
1. Do one of the following steps:
a
With the handset on-hook, press
or the NewCall soft key to obtain dial tone.
,
,
,
Dial the desired number using the dial pad.
b
With the handset on-hook, dial the desired number using the dial pad.
Press
,
, or
.
To place a call using the headset:
1. Do one of the following steps:
a
With the optional headset connected, press
,
, or the NewCall soft key to obtain dial tone.
Press
.
Dial the desired number using the dial pad.
3-3
User Guide for the SoundPoint IP 32x/33x Desktop Phone
b
c
With the optional headset connected, dial the desired number using
the dial pad.
Press
.
Press
.
You will hear a dial tone. You can enter the desired number now.
Note
To permanently enable your headset, refer to Headset Memory Mode on page 2-6.
To place a call using the Dial key:
1. Do one of the following steps:
a
Press the Callers soft key to view the Receive Call list.
b
Press
2. Use
to view the Placed Call list.
and
3. Press
to scroll through the list to find the contact.
to complete the call.
Answering a Call
When you are not in another call, you can answer a call in three basic ways
using your SoundPoint IP 32x/33x phone:
•
Using the handset
•
Using the speakerphone
•
Using the headset
The steps for answering an incoming call when you are in another call are
different if your phone is configured for:
•
3-4
A single Line Key per line
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
•
Multiple Line Keys per line
If your phone is configured with multiple call appearances, refer to Using
Multiple Call Appearances on page 4-3 for instructions on how to answer a
call.
Note
Incoming calls may be ignored by pressing the Reject soft key (for private lines) or
the Ignore soft key (for private and shared lines).
When your SoundPoint IP 32x/33x phone is configured for silent ring, press the
ringing Line key or the Answer soft key to answer the call. If your handset is off
hook, the call is routed to the handset. If your handset is on hook, the call is routed
to the speaker.
Note
Dual-tone multi-frequency (DTMF) signaling is not available while a call is incoming.
You may resume DTMF signaling by pressing the Reject soft key (for private lines)
or the Ignore soft key (for private and shared lines). For more information, contact
your system administrator.
Answering When Not in Another Call
In all cases, the active call will appear on the graphic display showing call
duration and destination.
To answer a call using the handset:
¾
Pick up the handset.
To answer a call using Hands-Free Speakerphone mode:
Note
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
¾
Do one of the following steps:
— Press
.
— With the handset on-hook, press
opposite the incoming
call (where the line status indicator is flashing green).
— Press the Answer soft key.
3-5
User Guide for the SoundPoint IP 32x/33x Desktop Phone
To answer a call using the headset:
¾
Press
to answer the call through an optionally connected headset.
If Headset Memory Mode is activated, press
soft key.
or the Answer
Answering When in Another Call
You are busy on an active call and a second incoming call arrives on the same
phone number.
•
If your phone is configured for a single Line Key per line:
— The second call may cause a call waiting tone to be played and you see
the second call appearance. The call waiting prompt identifying the
incoming caller appears for 10 seconds only. You can ignore, answer,
or reject the call. (The Reject soft key on private lines only.)
— After this point the active call is in focus and the user must scroll to the
incoming call appearance to Answer
•
If your phone is configured for multiple Line Keys per line:
— The second call will cause a call waiting tone to be played, the second
Line Key indicator to fast flash green, and an incoming call icon
appears. The call waiting prompt identifying the incoming caller
appears for 10 seconds only. You can ignore, answer, or reject the call.
(The Reject soft key on private lines only.)
•
If your phone is configured for shared lines:
— The second call will cause a call waiting tone to be played, the second
Line Key indicator to fast flash green, and an incoming call icon
appears on the second Line Key. The call waiting prompt identifying
the incoming caller appears for 10 seconds only.
Note
Pressing the Ignore soft key will stop the ringing for that call.
To answer an incoming call on a line configured for a single Line Key:
Note
Use this procedure after the call prompt disappears. The call waiting prompt
interrupts the active call for 10 seconds, where the incoming call can be
immediately dealt with.
1. Press
3-6
to place the original call on hold.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
2. Press
to access the new call.
Soft key labels are updated on the display showing Ignore, Answer, and
Reject.
3. Answer the incoming call.
This places the original call on hold and refreshes the soft key labels.
To answer an incoming call on a line configured for multiple Line Keys:
Note
Use this procedure after the call prompt disappears. The call waiting prompt
interrupts the active call for 10 seconds, where the incoming call can be
immediately dealt with.
¾
Do one of the following steps:
— Answer the call by pressing
with the second incoming call.
or
associated
The first call is put on hold and the second call is answered.
— Press
to put the original call on hold.
Soft key labels are updated on the display showing Ignore, Answer,
and Reject.
Answer the incoming call.
This places the original call on hold and refreshes the soft key labels.
Answering a call on shared line is no different than on private line, except that
there is no Reject soft key and another person on the shared line might answer
the call.
Ending a Call
To end a call:
¾
Do one of the following steps:
— Press the EndCall soft key.
— Replace the handset.
— Press
if in Hands-free Speakerphone Mode, or
Headset Mode.
if in
3-7
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Redialing
To redial any call placed from your phone:
¾
Refer to Placing a Call on page 3-2.
Placing a Call on Hold
During a call, press
. This will be indicated on the graphic display by the
hold icon as the line indicator.
Press
icon (one of
again or the Resume soft key to resume the call. The active audio
,
, or
) appears as the line indicator.
When a call has been on hold for an extended period of time, both visual and
audible alerts appear. Contact your system administrator to determine if this
feature is enabled/disabled, what the time period is, and what sound effects
are available. When active on a call, the sound effects are played at a volume
that is typically lower than the normal ringer volume.
Note
As using the Hold feature typically generates music or a beeping tone, avoid putting
a conference call on hold.
Multiple Calls on Hold
If multiple calls are on hold, use
and
to switch between the calls,
then press the Resume soft key to retrieve the desired call.
If two or more calls are on hold, an indication appears on the graphic display,
for example “3/4”, indicating that this is the third call out of four calls.
3-8
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
If calls are on hold on more than one Line Key, all calls are combined into a
single call list. The Line Key that a call is associated with is indicated by the line
icon in reverse colors. Pressing a Line Key with calls on hold will place the
current active call on hold and resume the first call on that Line Key.
Setting Up Conferences
You can create a conference with other parties using the phone’s local
conference feature.
To set up a conference:
1. Call the first party.
Note
You can either dial the phone number directly or search for the number in the
Contact Directory or Call Lists. For more information, refer to Placing a Call on page
3-2, Searching For a Contact on page 2-17, or Managing Call Lists on page 2-10.
2. Press Conf soft key to create a new call.
The active call is placed on hold.
3. Call the second party.
4. When the second party answers, press the Conf soft key again to join all
parties in the conference.
To split a conference call:
¾
Press the Split soft key to split the conference.
Both parties will be on hold.
3-9
User Guide for the SoundPoint IP 32x/33x Desktop Phone
To set up a conference call using the Join soft key:
¾
When you are in an active call:
a
If you have one call on hold (on the same line or other line), use
to go to the call on hold, then press the Join soft key.
A conference is created with the active call, the call on hold and
yourself.
b
If you have more than one call on hold, use
and
to switch
to the desired call on hold, press the Join soft key.
A conference is created with active call, the call on hold and yourself.
To end a conference call:
¾
Press the EndCall soft key or hang up.
The other parties will continue to be connected.
Transferring Calls
A call can be transferred in one of three ways:
•
Consultative transfer—The party to whom you want to transfer the call
answers their phone before you transfer the call or hang up. You can
consult with them before completing the transfer.
— To transfer a call: on page 3-12.
•
Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call.
— To perform a blind transfer: on page 3-12.
•
Attended transfer—The parties are automatically connected to each other
after you exit the conference.
— Set up a conference call and then end your participation. For more
information, refer to Setting Up Conferences on page 3-10.
3 - 10
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
To transfer a call:
1. During a call, press Trans soft key.
The active call is placed on hold.
2. Do one of the following steps:
a
Enter the number to which you want to transfer the call. A normal (or
consultative) transfer is assumed.
b
Press the Normal soft key to access the local contact directory,
corporate directory, or received callers list. Then choose either the Dir
or Callers soft key. Choose the number to which you want to transfer
the call.
3. As soon as the ring-back sound is heard or after the party answers, press
Trans soft key to complete the transfer.
You can talk privately to the party to which you are transferring the call
before the transfer is completed.
If you are using a handset, the transfer can be completed by putting the
handset on the cradle.
You can cancel the transfer before the call connects by pressing the Cancel
soft key.
To perform a blind transfer:
1. During a call, press the Trans soft key.
2. Press the Blind soft key.
3. Do one of the following steps:
a
Enter the number to which you want to transfer the call.
b
Press the Dir soft key to access the local contact directory, use
and
c
to access the contacts, and then press
.
Press the Dir soft key to access the corporate directory, search for the
desired contact, and then press
.
3 - 11
User Guide for the SoundPoint IP 32x/33x Desktop Phone
d
Press the Callers soft key to access the Received Call list, use
and
e
Press
to access the contact, and then press
to access the Placed Call list, use
to access the contact, and then press
.
and
.
At this point, the call is connected to the number to which you are
transferring them.
Forwarding Calls
You can configure your phone so that all incoming calls are forwarded to
another party (known as static forwarding).
All incoming calls can be forwarded to another party while Do Not Disturb is
enabled on your phone. For more information, contact your system
administrator.
Note
Call Forwarding is not available on shared lines.
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Static Forwarding
To enable call forwarding to another party:
1. Press
and select Features > Forward.
2. (Optional) If multiple lines are configured on your phone, select the line
to forward from the list using
3 - 12
and
.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
3. Using
and
then press
, select the forwarding type you want to change and
. The options are:
— Always—For all incoming calls
— No Answer—Once all options to accept calls have been taken
— Busy—When you are already in a call
4. Depending on your selection:
Note
a
If you select Always, enter a number to forward all future incoming
calls to.
b
If you select No Answer, enter a number to forward all unanswered
incoming calls to and how many rings to wait before forwarding (one
ring is approximately six seconds). A value of 2 is recommended.
c
If you select Busy, enter a number to forward all future incoming calls
to when you are already in another call.
You can also enter the SIP URL or IP address. For more information on using a SIP
URL or IP address, refer to Placing a Call on page 3-2
5. Select the Enable soft key to confirm call forwarding.
Select the Exit soft key to cancel any changes.
The idle display returns with a moving arrow as the line label to confirm
call forwarding is enabled.
To disable call forwarding:
1. Press
and select Features > Forward.
2. (Optional) If multiple lines are configured on your phone, select the line
to forward from the list using
3. Using
and
and
.
, select the forwarding type you want to change and
then press the Select soft key.
4. Press the Disable soft key to turn off call forwarding.
The idle display returns and the regular icon appears as the line indicator.
3 - 13
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Enabling Do Not Disturb
Press
and then select Features > Do not disturb to prevent the
phone from ringing on incoming calls. A flashing icon and text on the graphic
display indicates that Do Not Disturb is on.
Calls received while Do Not Disturb is enabled are logged in the Missed Calls
list unless configured to be forwarded to another party by your system
administrator.
To disable Do Not Disturb, press
not disturb again.
Note
and then select Features > Do
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Multiple Lines and Do Not Disturb
If multiple lines are configured on your phone, Do Not Disturb can be set on a
line-by-line basis from the list using
and
. For more information,
contact your system administrator. When Do Not Disturb is enabled for a
particular line, this is indicated by a flashing “X” beside the line indicator on
the display.
Assigning Speed Dial Indexes
You can associate a contact with
frequently used number.
For example in the figure below, pressing
Note
3 - 14
for single touch dialing of a
places a call to James.
The contact with the lowest speed dial index will be associated with the Line 2 key
for single touch dialing.
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
For other frequently used numbers, you can associate them with a speed dial
index. To dial a contact associated with a speed dial index, enter the speed dial
index followed by the # key using the dial pad, then press
up the handset
or pick
The Speed Dial list can be accessed by pressing
and selecting
Features > Speed Dial... or by pressing the Up arrow key from the idle screen.
When a new entry is added to the Contact Directory, it is automatically
assigned the next available speed dial index and the new entry appears at the
bottom of the Speed Dial list.
Assigning New Speed Dial Indexes
To add or edit a speed dial index for an existing contact:
1. Press the Dir soft key.
2. Use
3. Press
and
to scroll through the list to find the contact.
to select the entry.
4. Press the Edit soft key.
5. Press
repeatedly until the speed dial index appears.
6. Press
to select the speed dial index for edit.
7. Do one of the following steps:
— Enter the next available speed dial index.
— Delete the existing speed dial index by using the Backspace soft key,
and then enter a new speed dial index.
8. Press the Ok or Cancel soft keys to accept or cancel changes.
9. Press
Note
repeatedly to return to the idle display.
Press and hold the unassigned Line 2 key from the idle display to associate a
speed dial index. The next available speed dial index will be assigned
automatically.
3 - 15
User Guide for the SoundPoint IP 32x/33x Desktop Phone
To assign a new speed dial key:
1. Press and hold
if unassigned.
A new empty entry in the contact directory is automatically opened
allowing contact information to be added.
2. Press
to enter a first name.
3. Enter the first name of the contact from the dial pad.
4. Press the Ok or Cancel soft keys to accept or cancel changes.
5. Press
to display the next field in the contact’s entry.
6. Repeat steps 2 to 5 to enter the last name of the contact.
7. Repeat steps 2 to 5 to enter a contact number.
8. Repeat steps 2 to 5 to change the Speed Dial Index if desired.
The index can be any value between the next available index value and the
maximum (99).
Polycom recommends that you assign speed dial index values consecutively.
For example, the second Line Key is assigned to the speed dial index value “2”.
9. Press the Yes or Cancel soft keys to accept or cancel changes.
10. Press
Note
repeatedly to return to the idle display.
To add a speed dial contact if the Line 2 key is already assigned, refer to Adding
Contacts on page 2-11.
Using Voice Mail
Your voice mail is saved in a centralized location and may be accessed from
your phone.
The presence of new Voice Mail messages is indicated by a flashing Message
Waiting Indicator LED on the front of the phone and a visual notification on
the graphic display. If the phone is configured for multiple lines, an individual
line indicator icon indicates Voice Mail messages left on that line.
3 - 16
Using the Basic Features of Your SoundPoint IP 32x/33x Phone
A stutter dial tone in place of normal dial tone is used to indicate that one or
more voice messages are waiting at the message center.
Note
Voice Mail is an optional feature configured on the call server and may not be
supported on your particular system. For more information, contact your system
administrator.
Screen options may vary with your application. Voice Mail may be accessible with a
single key press. Contact your system administrator about this option.
To listen to voice messages:
1. Press the Msgs soft key or press
Messages, and then press
Note
, select Features >
.
If your SoundPoint IP 32x/33x has a Messages key, press it to access your Voice
Mail.
2. Follow voice or visual prompts on the graphic display to retrieve your
messages.
If multiple lines are configured on your phone, select from which line
messages are to be retrieved.
3 - 17
User Guide for the SoundPoint IP 32x/33x Desktop Phone
3 - 18
4
Using the Advanced Features of Your
SoundPoint IP 32x/33x Phone
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 32x/33x phone. This chapter contains instructions on:
•
SIP-B Automatic Call Distribution
•
Using Multiple Call Appearances
•
Using Buddy Lists
•
Restarting Your Phone
To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x
Phone on page 2-1. To read about the phone’s basic features, refer to Using the
Basic Features of Your SoundPoint IP 32x/33x Phone on page 3-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
SIP-B Automatic Call Distribution
Note
ACD is not available on all call servers. For more information, contact your system
administrator.
Automatic call distribution (ACD) systems allow companies that handle a lot
of incoming phone calls to direct them to a person who is able to talk at the
earliest opportunity.
The SoundPoint IP 32x/33x phone allows:
•
ACD login and logout
•
ACD agent available and unavailable
4-1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
When ACD is enabled on your phone, the line icon
appears. This is the
default setting. No calls will be directed to your phone.
After you log in (refer to To log into the ACD:), the line icon changes to
.
You are now considered available and calls will be directed to your phone.
After you end a call, the line icon alternates between
and
showing you are now unavailable. You must set yourself to available for calls
to be directed to you again (refer to To set ACD agent availability:)
To log into the ACD:
1. Press
.
2. Select Features > ACD Login/Logout...
3. Select Login.
4. Press
.
5. Enter your user ID and press the Login soft key.
6. Press
7. Press
4-2
to display the next field.
.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone
8. Enter your password and press the Login soft key.
9. Press
repeatedly to return to the idle display.
To log out of the ACD:
1. Press
.
2. Select Features > ACD Login/Logout...
3. Select Logout.
4. Press
repeatedly to return to the idle display.
To set ACD agent availability:
1. Press
.
2. Select Features > ACD Agent Availabilit...
3. Use
and
to switch between Available and Unavailable
settings.
4. Press
5. Press
to select the setting.
repeatedly to return to the idle display.
Repeat steps 1 to 5 to manually set the ACD agent to unavailable.
Using Multiple Call Appearances
Each line on the phone can be configured to have one or more call
appearances. More than one call appearances is useful if there is an active call
and an incoming call arrives.
4-3
User Guide for the SoundPoint IP 32x/33x Desktop Phone
For example, the first figure shows Line 2 in a held call with Dean at extension
1703 and Line 1 has a call on hold.
The second figure shows Line 1 holding a call from Bob at extension 1701.
To answer an incoming call when configured for multiple call appearances:
¾
Do one of the following steps:
— Press
to put the original call on hold and then answer the
incoming call.
— Answer the incoming call during the Call Waiting prompt (first 10
seconds).
Soft key labels are updated on the display with Ignore, Answer, and
Reject.
— Wait for the Call Waiting prompt to disappear, use
the incoming call, and then answer the incoming call.
to scroll to
This places the original call on hold and refreshes the soft key labels.
If two or more call appearances are in use, one will appear on the display and
the total number will be indicated by a counter at the top right corner of the
display. For example “3/4” indicates that the highlighted call is the third one
out of a total of four.
You can also place another outbound call on the same first line. Press
during the first call and press the NewCall soft key to obtain dial tone for a
second call.
4-4
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone
Using Buddy Lists
Your SoundPoint IP 32x/33x phone combines interactive message services
and status monitoring to complement a traditional messaging application
such as e-mail.
Live interaction within a pool of phones is possible by monitoring the
“presence” of the parties involved. Your phone can “watch” the status of up to
8 other phones or 8 buddies. These other phones form your “buddy list”. The
status of your buddies is displayed and updated in real time. Your phone can
be “watched” by up to 8 other phones.
If your SoundPoint IP 32x/33x SIP phone is configured to work with Microsoft
Live Communications Server 2005, the behavior of the presence setting and
buddy lists is different. For more information, contact your system
administrator.
Presence
To view and change your presence settings:
1. Press
.
2. Select Features > Presence > My Status.
3. Use
or
to scroll through the list, and then press
to select
your new status.
This affects information sent to phones watching you.
Presence information will also be sent to watching phones when you go
off-hook or enable Do Not Disturb.
Managing Buddies
Note
The instructions in this section do not apply if your call server is Microsoft Live
Communications Server 2005. In that case, refer to the following section,
Integrating With Microsoft Live Communications Server 2005.
4-5
User Guide for the SoundPoint IP 32x/33x Desktop Phone
To add or delete a contact from your buddy list:
1. Press the Dir soft key.
2. Use
or
to scroll through the list to find the contact.
3. Press
to select the entry.
4. Press
repeatedly until the Watch Buddy field appears.
5. Press
to select the Watch Buddy field.
6. Use
or
to switch between Enabled and Disabled settings.
When Watch Buddy is enabled, the contact is added to your buddy list.
When Watch Buddy is disabled, the contact is removed from your buddy
list.
The default for Watch Buddy is Disabled.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
repeatedly to return to the idle display.
To block or unblock a contact from your buddy list:
1. Press the Dir soft key.
2. Use
or
to scroll through the list to find the contact.
3. Press
to select the entry.
4. Press
repeatedly until the Block Buddy fields.
5. Press
to select the Block Buddy field.
6. Use
or
to switch between Enabled and Disabled settings.
When Block Buddy is enabled, the contact cannot watch your phone.
When Block Buddy is disabled, the contact can watch your phone.
The default for Block Buddy is Disabled.
7. Press the Ok or Cancel soft keys to accept or cancel changes.
8. Press
4-6
repeatedly to return to the idle display.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone
Integrating With Microsoft Live Communications Server 2005
Your phone can be configured to work with Microsoft Live Communications
Server 2005 and communicate with others using Microsoft Office
Communicator and Windows Messenger. From your phone, you can invite,
join, control, and monitor integrated multipoint audio and video conferences.
Any contacts added through your buddy list will appear as a contact in
Microsoft Office Communicator and Windows Messenger. Any contacts
added as a contact in Microsoft Office Communicator and Windows
Messenger will appear in your buddy list.
To view and change your presence, refer to To view and change your presence
settings: on page 4-5.
For more information, contact your system administrator.
To add a contact to your buddy list:
1. Press
.
2. Select Features > Presence > Buddy Status.
3. Do one of the following steps:
a
If the buddy list is empty, press
number.
b
If the buddy list is not empty, use
press
c
to enter a new buddy's contact
to scroll up the new entry,
to enter a new buddy's contact number.
If the buddy list is not empty, press
to select an entry, then press
the Add soft key to add a new entry.
4. Enter the desired contact number and press the Ok soft key.
5. Press
repeatedly to return to the idle display.
You can also delete a contact or dial a contact from your buddy list.
To view and change your privacy list:
1. Press
.
2. Select Features > Presence > Privacy List.
3. Use
or
to scroll through the list to find the contact.
4-7
User Guide for the SoundPoint IP 32x/33x Desktop Phone
4. Press
to select the entry.
5. Press Edit soft key.
6. Press
to scroll through the list to find the Access field.
7. Press
to select the field.
8. For Access, use
or
to select Enabled.
When Access is enabled, you are allowing the contact to see your presence.
When Access is disabled, you are disallowing the contact from seeing your
presence.
The default for access is Disabled.
9. Press
repeatedly to return to the idle display.
You can also delete a contact or dial a contact from your privacy list.
For more information on contacting buddies, refer to Placing a Call on page 3-2
or the Microsoft Office Communicator and Windows Messenger
documentation.
Restarting Your Phone
Periodically, you may need to restart your phone. The reasons for this include:
4-8
•
Accepting a new configuration
•
Accepting new software
Note
In the case of problems, it may be possible to restore normal operation of your
phone without restarting. Contact your system administrator before attempting to
restart your phone.
Note
The call lists are automatically cleared when you restart the phone.
Using the Advanced Features of Your SoundPoint IP 32x/33x Phone
To restart the phone:
1. Press
.
2. Select Settings > Basic> Restart Phone.
“Are you sure?” appears on the graphic display.
3. If you still want to restart your phone, press the Yes soft key.
The restart process process begins. The process ends when the idle display
appears.
4-9
User Guide for the SoundPoint IP 32x/33x Desktop Phone
4 - 10
5
Troubleshooting Your
SoundPoint IP 32x/33x Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your SoundPoint IP
32x/33x phone. The table in this chapter list possible trouble symptoms, the
likely causes of these problems, and the recommended corrective actions to
take.
•
Power and Startup
•
Controls
•
Access to Screens and Systems
•
Calling
•
Displays
•
Audio
•
Productivity Suite
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-8.
If you require additional assistance, contact your system administrator.
5-1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Power and Startup
Symptom
Problem
Corrective Action
There are power issues.
The SoundPoint IP 32x/33x
phone has no power.
Do one of the following steps:
5-2
•
Verify that no lights appear on the
phone when it is powered up.
•
Check if the phone is properly plugged
into a functional AC outlet.
•
Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
•
If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
•
Try the phone in another room where
the electricity is known to be working
on a particular outlet.
Troubleshooting Your SoundPoint IP 32x/33x Phone
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the SoundPoint
IP 32x/33x phone does not
respond.
Do one of the following steps:
•
Check for a response from other
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
Check if the LAN port is active or
inactive. Press the menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
•
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
•
Before restarting your phone (refer to
Restarting Your Phone on page 4-8),
contact your system administrator.
Your system administrator may want
to troubleshoot your phone in more
detail before restarting the phone and
losing current status information.
5-3
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response when you
press a feature key.
The SoundPoint IP 32x/33x
phone is not in an active state.
Do one of the following steps:
The display shows “Network Link
is Down”.
5-4
The LAN cable is not properly
connected.
•
Press the keys more slowly.
•
Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
•
Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Menu, for example.
•
To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
•
To attempt re-registration to the call
server, reboot your phone. Contact
your system administrator.
Do one of the following steps:
•
Check termination at the switch or hub
(furthest end of the cable from the
phone).
•
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
•
Check if the LAN port is active or
inactive. Press the menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
•
To attempt re-registration to the call
server, reboot your phone. Contact
your system administrator.
Troubleshooting Your SoundPoint IP 32x/33x Phone
Calling
Symptom
Problem
Corrective Action
There is no dial tone.
Power is not correctly applied to
the SoundPoint IP 32x/33x
phone.
Do one of the following steps:
Dial tone is not present on one of
the audio paths.
The phone is not registered.
•
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Do one of the following steps:
•
Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present on other paths.
•
If the dial tone exists on another path,
connect a different handset or
headset to isolate the problem.
Contact your system administrator.
5-5
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Symptom
Problem
Corrective Action
The phone does not ring.
Ring setting or volume is low.
Do one of the following steps:
Outbound or inbound calling is
unsuccessful.
You turned off the ringer.
•
Adjust the ringing level from the front
panel using the volume up/down keys.
•
Check status of handset, headset (if
connected), and Hands-Free
Speakerphone.
Do one of the following steps:
•
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
display changes in response.
Do one of the following steps:
•
During an incoming call, lift the
handset, press the Speakerphone
key or press the Headset key to
obtain a dial tone.
•
Press the ringing Line Key or the
Answer soft key to answer the call.
•
If the handset is off-hook when you
press the Answer soft key or the Line
Key, the call is routed to the handset.
•
If the handset is on-hook when you
press the Answer soft key or Line
Key, the call is routed to the speaker.
“Service Unavailable” appears
on the graphic display.
The user pressed the New Call
soft key, dialed a number with the
handset on-hook, or attempted to
make a call from the contact
directory when the phone was
not registered.
Check with your system administrator to
see when your phone will be registered.
The line icon shows an
unregistered line icon.
The phone line is unregistered.
Contact your system administrator.
5-6
Troubleshooting Your SoundPoint IP 32x/33x Phone
Displays
Symptom
Problem
Corrective Action
There is no display.
Power is not correctly applied to
the SoundPoint IP 32x/33x
phone.
Do one of the following steps:
The display is incorrect.
The display has bad contrast.
The contrast needs adjustment.
Outbound or inbound calling is
unsuccessful.
The display flickers.
A certain type of older
fluorescent lighting causes the
display to appear to flicker.
•
Check that the display is illuminated.
•
Make sure the LAN cable is inserted
properly at the rear of the phone (try
unplugging and re-inserting the
cable).
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Do one of the following steps:
•
Refer to Display Contrast on page 2-3.
•
Reboot the phone to obtain a default
level of contrast.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
Do one of the following steps:
•
Place a call to the phone under
investigation. Check that the display
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
display changes in response.
Do one of the following steps:
•
Move the SoundPoint IP 32x/33x SIP
phone away from the lights.
•
Replace the lights.
•
Use the screen capture feature.
Contact your system administrator to
determine if it is enabled.
5-7
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Audio
Symptom
Problem
Corrective Action
There is no audio on the
headset.
The connections are not correct.
Do one of the following steps:
You are using a headset and the
people you call hear echo.
There may be an issue with the
echo cancellation feature of your
headset.
•
Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
•
Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Do the following:
•
Press the Menu key, then select
Settings > Basic > Preferences >
Headset > Echo Cancellation.
•
Using the arrow keys, select Enabled,
and then press the Select soft key.
•
Contact your system administrator.
Productivity Suite
Symptom
Problem
Corrective Action
You are trying to access one of
the following features, but it is not
available on your phone:
The license is not installed on
your phone or it has expired.
Do the following:
•
Corporate Directory
•
Recording and Playback of
Audio Calls
•
Managing Conferences
audio on the headset.
•
Press the Menu key, then select
Status > Licenses.
•
Using the arrow keys, verify that the
features that you want to use has a
valid license.
•
Contact your system administrator.
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
5-8
Troubleshooting Your SoundPoint IP 32x/33x Phone
To test your phone hardware:
>> Press
, and then select Status > Diagnostics > Test Hardware
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
5-9
User Guide for the SoundPoint IP 32x/33x Desktop Phone
5 - 10
Regulatory Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Regulatory Notices - 1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Regulatory Notices - 2
Regulatory Notices
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
CE and VCCI Mark
This SoundPoint IP 321, 331, or 335 SIP is marked with the CE mark. This mark indicates compliance with EEC
directories 89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom
Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
Regulatory Notices - 3
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Safety and Compliance (continued)
Russian Compliance
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of
Conformity. DoC # Д-СПД-2950. Expiry 22.06.2012.
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of
Conformity. DoC # Д-СПД-2948. Expiry 22.06.2012.
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of
Conformity. DoC # Д-СПД-2949. Expiry 22.06.2012.
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of
Conformity. DoC # Д-СПД-2947. Expiry 22.06.2012.
GOST-R
Certificate # РОСС US.МЛ05.B00987. Expiry 21.06.2012.
New Zealand Telepermit
Polycom SoundPoint IP321, 331, and 335 VoIP Telephone PTC 220/08/063
PTC General Warning
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item
complies with minimum conditions for connection to its network. It indicates no endorsement of the product by
Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work
correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply
that any product is compatible with all of Telecom's network services.
The Use of IP Networks through the PSTN
Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and
addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology
for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to
minimise delay, distortion and other transmission impairments, particularly for those calls involving cellular and
international networks, which already suffer extensive delay.
The Use of Voice Compression through the PSTN
Because of the extensive delay already experienced when calling cellular and international networks, some of
which is already caused by their use of voice compression technologies. Telecom Access Standards will only
approve G711 voice technology for use on the PSTN. G711 is an ‘Instantaneous Speech encoding Technique’
whereas G729 and all its variants are considered ‘Near Instantaneous’ introducing additional delay into the speech
signal.
Echo Cancellation
Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where
CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice over
IP technology are required to provide echo cancellation for all voice calls. The combined effect of audio / VoIP
conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required.
Modification of this Polycom SoundPoint IP321, 331, and 335 VoIP Telephone for the New Zealand Network
All samples of Polycom SoundPoint IP321, 331, and 335 VoIP Telephones connected to the Telecom network shall
be equipped with the following software batch Rev 3.0.2.0917. Equipped with this software batch the IP telephone
is known to comply with the New Zealand speech transmission plan.
Regulatory Notices - 4
Index
Symbols
# key, page down shortcut 1–12
* key, page up shortcut 1–12
Numerics
123 icon 2–12
A
ABC icon 2–12
answering calls 3–4, 3–5
assembling your phone 1–3
assigning speed dial indexes 3–14
B
base, attaching 1–6, 1–8
block buddies 4–6
buddy lists 4–5
C
call lists
types of 2–10
calls
ending 3–7
on hold 3–8
with handsets 3–3
with headsets 3–3
conferences, setting up 3–9
contact directory 2–11
contact lists. See buddy lists
corporate directory 2–17
customizing your phone 2–1
D
data entry 1–12
data entry, switching modes 1–12
directory search 2–8
directory, contacts 2–11
display contrast 2–3, 2–5
Do Not Disturb 3–14
E
electronic hookswitch 2–6
ending calls 3–7
F
features
advanced 4–1
basic 3–1
list of 1–9
SoundPoint IP 330 1–9
forwarding calls 3–12
G
getting started 1–1
H
handset
answering a call 3–5
connecting 1–5
illustration 1–2
placing a call 3–3
hands-free mode
answering a call 3–5
disabled 3–3
placing a call 3–3
headset
answering a call 3–6
connecting 1–5
electronic hookswitch 2–6
memory mode 2–6
placing a call 3–3
headset jack 1–5
headset memory mode 2–6
holding calls 3–8
I
idle display 2–2
inactivity timer 1–12
Index – 1
User Guide for the SoundPoint IP 32x/33x Desktop Phone
L
language support 2–8
M
managing buddies 4–5
Microsoft Office Live Communications
Server 2005 4–5, 4–7
multiple call appearances 4–3
multiple calls, hold 3–8
multiple keys per line 2–22
multiple lines
call forwarding 3–12
Do Not Disturb 3–14
ring type 2–7
support for 2–21
Voice Mail 3–17
muting microphone 2–9
MyStat 4–5
N
navigation guide icon 1–12
navigation key usage 1–12
network connection, phone 1–4
P
parts list 1–2
placing calls 3–2
PoE. See Power over Ethernet
Power over Ethernet (PoE) 1–4
power source, phone 1–4
presence 4–5
privacy list 4–7
R
redialing numbers 3–8
restarting phones 4–8
ring types 2–7
RJ-9 1–5
S
shared lines 2–22
shortcuts 1–12
silent ring, answering calls 3–5
SoundPoint IP 320, 321, 331, 335. See SoundPoint
IP 32x/33x
Index – 2
SoundPoint IP 32x/33x
adjusting display constrast 2–3, 2–5
adjusting volume 2–9
advanced features 4–1
answering calls 3–4, 3–5
assembling 1–3
assigning speed dial indexes 3–14
attaching base 1–6, 1–8
basic features 3–1
buddy lists 4–5
call lists, types of 2–10
calls, on hold 3–8
contact directory 2–11
customizing 2–1
data entry 1–12
Do Not Disturb 3–14
electronic hookswitch 2–6
ending calls 3–7
features, list of 1–9
figure, features 1–9
forwarding calls 3–12
getting started 1–1
handset 1–5
headset 1–5
headset memory mode 2–6
idle display 2–2
illustration 1–2
language support 2–8
multiple call appearances 4–3
multiple keys per line 2–22
muting microphone 2–9
navigation key usage 1–12
parts list 1–2
placing calls 3–2
presence 4–5
redialing numbers 3–8
restarting phone 4–8
ring type 2–7
setting time and date 2–2
setting up conferences 3–9
shared lines 2–22
shortcuts 1–12
text entry 1–12
transferring calls 3–10
troubleshooting 5–1
using multiple lines 2–21
voice mail 3–16
speakerphone. See hands-free mode
speed dialing 3–14
switching entry modes 1–12
system administrators, text entry 1–13
Index
T
text entry 1–12
time and date 2–2
transferring calls 3–10
troubleshooting
audio problems 5–8
calling problems 5–5
controls problems 5–3
diagnostics 5–8
display problems 5–7
power and startup problems 5–2
screen and system problems 5–4
U
useful tips 1–12
V
voice mail 3–16
volume 2–9
W
watch buddies 4–6
Index – 3
User Guide for the SoundPoint IP 32x/33x Desktop Phone
Index – 4
End-User License Agreement for Polycom® Software
This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual
or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe,
the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by
Polycom, Inc. in the rest of the world (collectively, “Polycom”). The Software Product includes the
computer software included herewith and may include associated media, printed materials and online or
electronic documentation (“Software Product”). By clicking ‘I agree’ or by installing, copying, or otherwise
using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to
the terms of this Agreement, do not install or use the Software Product, and return it to your place of
purchase for a full refund.
The Software Product is protected by copyright laws and international copyright treaties, as well as other
intellectual property laws and treaties. The Software Product is licensed (not sold) to you, and its use is
subject to the terms of this Agreement.
1. GRANT OF LICENSE.
Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the
Software Product included with the Polycom product that incorporates or uses the Software Product (the
“Product”). You may use the Software Product only in connection with the use of the Product. You are not
permitted to lease, rent, distribute or sublicense the Software Product or to use the Software Product in a
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in
the human readable code of the Software Product (source code). Except as provided below, this License
Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other
rights in respect to the Software Product.
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.
2.1 Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse
engineer, decompile, or disassemble the Software Product, except and only to the extent that such activity
is expressly permitted by applicable law notwithstanding this limitation. The Software Product is licensed
as a single product. Its component parts may not be separated for use on more than one Product.
2.2 Backup. Except as expressly provided for under this Agreement, you may not copy the Software
Product, except, however, you may keep one copy of the Software Product and, if applicable, one copy of
any previous version for back-up purposes, only to be used in the event of failure of the original. All
copies of the Software Product must be marked with the proprietary notices provided on the original
Software Product. You may not reproduce the supporting documentation accompanying the Software
Product.
2.3
Modifications. You may not modify, translate, or create derivative works of the Software Product.
2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software
Product or the supporting documentation.
2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement provided
you retain no copies, you transfer all of the Software Product (including all component parts, the media,
any printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity),
and any recipient agrees to the terms of this Agreement. If the Software Product is an upgrade, any
transfer must include all prior versions of the Software Product. However, if the Software Product is
marked “Not for Resale” or “NFR,” you may not resell it or otherwise transfer it for value.
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any
images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software
Product), the accompanying printed materials, and any copies of the Software Product are owned by
Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty
provisions. Title, ownership rights, and intellectual property rights in the Software Product shall remain In
Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is
the property of such content owner and may be protected by applicable law. This Agreement gives you no
rights in such content.
2.7 Confidentiality. The Software Product contains valuable proprietary information and trade secrets
of Polycom and its suppliers and you shall protect the confidentiality of, and avoid disclosure and
unauthorized use of, the Software Product.
2.8 Dual-Media Software. You may receive the Software Product in more than one medium.
Regardless of the type or size of medium you receive, you may use only one medium that is appropriate
for your single Product. You may not use or install the other medium on another Product.
2.9 Reservation. Polycom reserves all rights in the Software Product not expressly granted to you in this
Agreement.
3. SUPPORT SERVICES.
Polycom may provide you with support services related to the Software Product (“Support Services”). Use
of Support Services is governed by the Polycom policies and programs described in the
Polycom-provided materials. Any supplemental software code provided to you as part of the Support
Services is considered part of the Software Product and is subject to the terms and conditions of this
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,
Polycom may use such information for its business purposes, including for product support and
development. Polycom will not utilize such technical information in a form that personally identifies you.
4. TERMINATION.
Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the
Software Product and all of its component parts. You may terminate this Agreement at any time by
destroying the Software Product and all of its component parts.
5. UPGRADES.
If the Software Product is labeled as an upgrade, you must be properly licensed to use the software
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software
programs that you licensed as a single product, the Software Product may be used and transferred only as
part of that single Software Product package and may not be separated for use on more than one Product.
6. WARRANTY AND WARRANTY EXCLUSIONS.
6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable
written materials provided to you by Polycom, and Polycom support engineers will make commercially
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to
refund the purchase price paid by you for any defective software product which is returned to Polycom
with a copy of your receipt, or to replace any defective media with software which substantially conforms
to applicable Polycom published specifications. Any replacement Software Product will be warranted for
the remainder of the original warranty period or thirty (30) days, whichever is longer.
6.2 Warranties Exclusive. If this Software Product does not operate as warranted above, your sole
remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at
Polycom’s option. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES, TERMS OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY
OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE
OF THIS SOFTWARE PRODUCT.
POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT, OR ANY
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,
LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.
7. LIMITATION OF LIABILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM
OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL
DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE
PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF
POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE,
POLYCOM’S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT
ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U.S. $5.00; PROVIDED, HOWEVER, IF
YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT, POLYCOM’S ENTIRE
LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT
AGREEMENT.
8. DISCLAIMER.
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the
limitation of incidental or consequential damages for certain products supplied to consumers, or the
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their
application to you When the implied warranties are not allowed to be excluded in their entirety, they will
be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights
which may vary defending on local law.
9. EXPORT CONTROLS.
The Software Product may not be downloaded or otherwise exported or re-exported (i) into (or to a
national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other country to which the U.S. has
embargoed goods; or (ii) to anyone on the U.S Treasury Department’s List of Specially Designated
Nationals or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using this
Software Product, you are agreeing to the foregoing and you are representing and warranting that you are
not located in, under the control of, or a national or resident of any such country or on any such list. If you
obtained this Software Product outside of the United States, you are also agreeing that you will not export
or re-export it in violation of the laws of the country in which it was obtained.
10. MISCELLANEOUS.
10.1 Governing Law. This Agreement shall be governed by the laws of the State of California, as such
laws are applied to agreements entered into and to be performed entirely within California between
California residents, and by the laws of the United States. The United Nations Convention on Contracts for
the International Sale of Goods (1980) is hereby excluded in its entirety from application to this
Agreement.
10.2 General. This Agreement represents the complete agreement concerning this license and may
amended only by a writing executed by both parties. If any provision of this Agreement is held to be
unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.
10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom
for any reason, please contact the Polycom office serving your country.
10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom
pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting
of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212
or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and
Commercial Computer Software Documentation are licensed to United States Government end users (1)
only as Commercial Items and (2) with only those rights as are granted to all other users pursuant to the
terms of this Agreement.
www.polycom.com
Corporate Headquarters:
4750 Willow Road, Pleasanton, CA 94588,
USA
Phone: 925.924.6000
Israel Office:
94 Derech Em Hamoshavot P.O.B. 3654,
Petach-Tikva 49130, Israel
Phone: +972 3 925 1444
Fax: +972 3 921 1571
Netherlands Office:
Tarnspolis Park, Siriusdreef 41, 2132 Wt
Hoofddorp Netherlands
Phone: 31-0-230-2600