Dish Network | Solo 351 | Training guide - Best Dish Network Deals for new customers!

TR
AI
TRAINING GUIDE
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NI
NG
W H O L E-HOME DVR
I
ntroducing the Hopper from DISH, an innovative new way to
experience Whole-Home HD DVR service. DISH’s Whole-Home HD
DVR service gives you full DVR functionality on every TV, so you
can pause, rewind, and record live TV in any room. Plus,
access your DVR library from any TV, so you can record a
show in one room and then watch it in another.
Hopper HD DVR: The Hopper is the hub for your Whole-Home TV entertainment.
This 2 Terabyte HD DVR has 3 satellite tuners and provides full DVR functionality to the
other TVs in your home through thin-client receivers called Joeys giving you a WholeHome DVR network.
• With 3 tuners, you can watch or record up to 3 live HD programs at once- from any
TV connected to your whole-home network.
• When PrimeTime Anytime™ is enabled, you can record all the big 4 networks in HD
(ABC, CBS, NBC and FOX) during primetime on a single tuner, giving you the ability to
record up to 6 programs during primetime hours in your area. (Please see page 4 for
more details about PrimeTime Anytime.)
• When a second Hopper is added to your DVR network, it will expand your DVR
recording capabilities to 6 live HD channels at once, 9 during primetime hours.
• The Hopper also features a massive 2 Terabyte hard drive that gives you over 250
hours of HD DVR recording and hundreds of On Demand titles for instant viewing.
The Hopper and
Joey delivers full
HD DVR service to
any room in your
home.
2
W H O L E-HOME DVR
Joey: The Joey is a thin-client receiver that communicates with the
Hopper, giving you full HD DVR functionality on each of your TVs.
• Each Joey has the same TV user interface as the Hopper.
• A single Hopper can be configured with up to 3 Joeys (4 TVs).
• A two-Hopper solution can be configured with up to 4 Joeys
(maximum of 6 TVs).
• Joeys can be installed on both HD and SD TVs, but the only SD video
ouput connection is RCA composite video.
MoCA: Multimedia over Coaxial Alliance is the technology behind whole-home
DVR that allows you to access a common DVR playlist from any connected TV in
the Hopper’s network. MoCA supports both HD and SD video in the home.
Configuration options:
• 1 Hopper with up to 3 Joeys (On the 4th TV you can mirror the programming from any
of the other 3 TVs, watch a previously recorded program, or On Demand content).
• 2 Hoppers with up to 4 Joeys (maximum of 6 TVs).*
*At product launch, Joeys can only access the DVR features and tuners from one Hopper. The ability for two Hoppers
to share DVR functionality and tuners will be available soon.
TV Everywhere: If your Hopper is broadband Internetconnected, you can add a Sling Adapter to the Hopper
and enjoy TV Everywhere -- watch live TV and DVR
recordings, and manage your DVR from your Internetconnected computer, tablet, or smartphone while you
are on the go.
3
P R I M E TIME ANYTIME ™
T
he Hopper’s exclusive feature, PrimeTime Anytime, gives you instant On Demand access to your
favorite shows on ABC, CBS, FOX, and NBC in HD (where available).
PrimeTime Anytime is enabled using the main menu of the Hopper; it will automatically record all
primetime programming from 8 to 11 PM ET Monday through Saturday, and from 7 to 11 PM ET on
Sunday.*
Benefits:
• Three hours per night of HD primetime programming are available to you, on demand, for up to
8 days from initial air date.
• Record all 4 of the big networks in HD (ABC, CBS, FOX, and NBC) on a single tuner, reducing
recording conflicts.
• Instant access to the best primetime programming without having to set timers.
• PrimeTime Anytime does not use your personal DVR hard drive space.
• You have the option to save your favorite on demand primetime content to your DVR before
the 8 day window expires.
Select Menu on your remote and then select
the PrimeTime Anytime tile.
To enable PrimeTime Anytime, select Enable
To view recorded PrimeTime Anytime content,
and then select Save.
select the DVR button on your remote and then
select PrimeTime Anytime.
4
*PrimeTime Anytime is only available in markets with HD locals.
B L O C KBUSTER @HOME
O
ver 100,000 movies, TV shows, and video games by mail
Access to new-release movies and TV show titles earlier than Netflix® or Redbox®.
Unlimited in-store exchanges
In-store exchanges require a Blockbuster @Home disc and envelope. When an in-store exchange rental is
returned to the store, the next title in your Blockbuster @Home queue will be mailed to you.
Access to thousands of movies and TV episodes online at no additional charge
Up to 5 users can simultaneously access thousands of TV shows and movies online through DISH Online.
Stream thousands of On Demand movies to your TV with broadband Internet connectivity
Stream hundreds of On Demand movies to your TV without broadband Internet connectivity.
Plus over 20 great channels*
*These channels are subject to change.
For the most up-to-date channel information, go to dish.com/blockbusterathome.
5
R E M OTE CONTROL
M
odel 40.0 Remote
The new model 40.0 remote has the following features:
• 200 ft. range
• Uses UHF/RF to communicate with the Hopper or Joey- your receiver doesn’t need to be in sight
• A universal learning system wizard for pairing with other devices such as your TV, DVD, and audio receiver
• IR capabilities to control your TV, DVR, and audio receiver
• An alarm that allows you to quickly locate your remote: use the ‘Locate Remote’ button on the Hopper
or Joey to sound the remote’s alarm.
To quickly pair your remote to your receiver, press the “System Info” button
on the front of your receiver, then press the “Pair” button on the remote.
The buttons are white, making them easier to view in low-light conditions.
While viewing TV, use the colored shortcut buttons to get to what you need quickly.
Blue: Network Settings
Yellow: System Settings
Green: Quick Clicks list- create a list of your favorite channels for fast access
Red: TV Viewing Status- start watching a program in one room and continue
watching in another room
TV Viewing Status Screen
While viewing the Guide, use the blue button to expand collapsible menus,
such as SiriusXM and international channels.
6
Sirius Menu, Collapsed
A D D I T IONAL FEATURES
FEATURE
BENEFIT
Start watching in one room,
finish in another
Pause your show in one room then go to another room and
press the red button on your remote to access the TV Viewing
Status screen. Select the show you would like to continue
watching.
State-of-the-Art User
Interface (UI)
• Tile-based user interface (like the ViP® 922).
• Displays 3-hour blocks of programming on a single screen.
• Listing of channel logos.
Predictive Search
• Quickly find listings for your favorite programs on live TV, VOD,
or your DVR.
• Results automatically appear in poster art as you begin
typing, making it easier for you to quickly identify content.
SRS TruVolume
Prevents annoying volume fluctuations between programming
and commercials. DISH is the first to offer TruVolume in its set-top
boxes.
Remote Control Locator
The Hopper and the Joey have a “Locate Remote” button on
their front panels that activates an alarm on your remote so
you can locate it quickly.
SiriusXM and Pandora Radio
• 73 channels of SiriusXM satellite radio (channel 99) are
available to customers with eligible programming packages.
• The Pandora radio set-top box app is only offered by DISH.
Program Guide Length
View up to 9 days of programming through your program
guide.
DishONLINE (IPVOD)
When the Hopper is broadband Internet-connected, you will
have access to thousands of On Demand titles.
3D
The Hopper will carry multiple 3D VOD titles at-a-time.
7
A D D I T IONAL FEATURES
FEATURE
8
BENEFIT
DISH On Demand (VOD)
Immediately order and begin viewing hundreds of On Demand
titles, including new releases. Titles are stored on the Hopper’s
hard drive so there is no need to wait for downloading.
Massive 2 Terabyte
Hard Drive
• 250 hours of HD program recording capacity.
• Hundreds of titles will be available on the hard drive for
instant viewing.
• Customers also have the option to add an external hard
drive for a larger DVR recording capacity.
Picture-in-Picture
(Hopper only)
Watch two programs on a single TV screen: one on the full
screen and one in the inset window (two tuners must be
available for PIP).
Apps
With the Weather Channel, msnbc, NBC Sports and Access
Hollywood apps, you’re just a click away from the information
you want.
Parental Controls
You don’t need to worry about your kids flipping through
channels in the other rooms; use parental controls on any TV to
lock inappropriate content with a password.
TV Everywhere
• The Hopper is compatible with the Sling Adapter.
• With a Sling Adapter and a broadband Internet-connected
Hopper, you can watch your live programming and DVR
content, and set and manage DVR recordings from your
laptop, tablet, or smartphone while you are on-the-go.
• No other pay-TV service provider offers this capability.
DISH Unplugged
When you subscribe to premiums, such as
Blockbuster @Home, HBO, or EPIX, hundreds of on demand titles
are pre-downloaded to your hard drive for instant viewing; no
broadband connection is required.
SPECS
Spec
Hopper
Joey
Number of Satellite Tuners
3
Shares Hopper’s tuners
Hard Drive Size
2 Terabyte hard drive
Shares content from Hopper’s hard drive
MoCA
MoCA 1.1
MoCA 1.1
Video Resolution
MPEG4, MPEG2 (480i, 480p, 720p, 1080i,
1080p24)
MPEG4, MPEG2 (480i, 480p, 720p, 1080i,
1080p24)
3D Compatible
Half-rate side-by-side 1920 x 1080p24
Half-rate side-by-side 1920 x 1080p24
Front Control Buttons
12 button panel (power, sys info, up, down,
left, right, select, info, menu, jump, reset and
locate remote)
6 button panel (power, sys info, up, down,
select, and locate remote)
Smartcard Slot
Yes (pre-loaded with card)
No
SimCard Slot
No
Yes
Bluetooth Radio
Yes
No
Reset Button
Yes
No (hold power to reset)
Recording Indicator Light
Yes
No
Flash Memory
64MB
64MB
RAM Memory
768MB
512MB
Processor
Broadcomm 7420, 750 MHz
Broadcomm 7340, 405 MHz
CPU DMIPs
1700 DMIPs
1100 DMIPs
Home Media Formats
Video Playback: MKV & MP4; Music: MP3;
Images: JPG
Video Playback: MKV & MP4; Music: MP3;
Images: JPG
Hopper - Size: 16”W x 2.05”H x 11”D - Weight: 8 lbs
Joey - Size: 6.62”W x 1.69”H x 5.27”D - Weight: .7 lbs
Spec
Hopper
Joey
USB 2.0 Port
Yes (3)
Yes (1)*
RCA Composite A/V
Yes
Yes
HDMI 1.3 Port
Yes
Yes
S/PDIF Optical Digital Audio
Yes
Yes
YPrPb Component Video
Yes
No
F-Coaxial Port
1 (Satellite/MoCA)
1 (MoCA - Home Video Network)
Phone-line Port
1
0
Ethernet Port 10/100 BaseT
2
1
Remote Antenna Coaxial Port
1
0 (UHF antenna is internal)
*Joey USB port will not be functional on product launch
9
SOLO NODE
185834
EchoStar Technologies L.L.C.
TO LNBFs
TO CLIENT
IN S TA LLATION COMPONENT S
TO
CLIENT
Solo Node: A connection
point used between the DISH
antenna and a single Hopper
installation configuration.
TO SERVER
10.5-28V
TO
SERVER
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
MMTTVV-FMYYXXXXX
DC PASS
SATELLITE
TO NODE
MoCA
EchoStar Technologies L.L.C.
TAP
190506
TO HOST
MoCA
TO CLIENT
DUO NODE
185836
MoCA
EchoStar Technologies L.L.C.
TO HOST
10.5-28V
T
O
L
N
B
F
S
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
MMTTVV-FMYYXXXXX
Duo Node: A connection
point used between the DISH
antenna and a dual Hopper
installation configuration.
TO CLIENT
TO HOST
10.5-28V
TO CLIENT
Tap: A splitter-type device used to tap into the satellite
feed for a Hopper (Host) and then split the connection
between the Hopper (Host) and a Joey (Client) or HIC
(Hopper Internet Connector).
2-way or 3-way Splitter: A device
used to split the Client connection
between 2 or 3 Joeys, or a HIC.
10
DC PASS
SATELLITE
Isolator: A splitter-type device used to isolate a subnet of
Hopper and Joeys from a second subnet of Hopper and
Joeys on an installation. This splits the home’s video network
and prevents DVR sharing outside of the subnet.
TO NODE
EchoStar Technologies L.L.C.
ISOLATOR
190507
TO HOST
MoCA
TO CLIENT
IN S TA LLATION CONFIGURATIONS
3-way Splitter
Satellite Reflector and LNBF
Solo Node
EchoStar Technologies L.L.C.
TO LNBFs
Joey
TO CLIENT
SOLO NODE
185834
Joey
TO
CLIENT
TO
SERVER
Joey
TO SERVER
10.5-28V
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
MMTTVV-FMYYXXXXX
Ethernet
Router
A Solo Node is used for the installation
of a single Hopper. A 2 or 3-way Splitter
can be used for installations requiring
2 or 3 Joeys (this configuration uses a
3-way Splitter to install 3 Joeys).
Internet
2-way Splitter
Joey
MoCA
TO CLIENT
TAP
190506
TO NODE
MoCA
TO HOST
MoCA
Joey
DC PASS
Solo Node
EchoStar Technologies L.L.C.
Tap
SOLO NODE
185834
EchoStar Technologies L.L.C.
TO LNBFs
TO CLIENT
SATELLITE
TO
CLIENT
Ethernet
TO
SERVER
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
TO SERVER
10.5-28V
Satellite Reflector and LNBF
Hopper
Hopper
MMTTVV-FMYYXXXXX
Router
Internet
A Tap can be used to minimize
cabling. In this example, a Solo
Node, a Tap, and a 2-way Splitter
are used for the installation of a
single Hopper and 2 Joeys.
11
IN S TA LLATION CONFIGURATIONS
Satellite Reflector and LNBF
TO LNBFS
TO CLIENT
TO CLIENT
DUO NODE
185836
TO HOST
10.5-28V
EchoStar Technologies L.L.C.
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
MMTTVV-FMYYXXXXX
Duo Node
In this configuration, a
Duo Node is used for the
installation of two Hoppers.
Two 2-way splitters are
used to install 4 Joeys.
TO HOST
10.5-28V
Ethernet
Hopper
Hopper
Router
Internet
2-way Splitter
2-way Splitter
Joey
Joey
Joey
Joey
Joey
TO CLIENT
MoCA
ISOLATOR
190507
TO NODE
DC PASS
TO HOST
EchoStar Technologies L.L.C.
Isolator
SATELLITE
TO HOST
10.5-28V
TO CLIENT
MoCA
TO NODE
ISOLATOR
190507
EchoStar Technologies L.L.C.
MMTTVV-FMYYXXXXX
Joey
Isolator
DC PASS
TO HOST
10.5-28V
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
TO HOST
TO CLIENT
TO CLIENT
DUO NODE
185836
EchoStar Technologies L.L.C.
SATELLITE
Ethernet
Router
Internet
12
Hopper
Duo Node
TO LNBFS
In this configuration,
a Duo Node is used
for the installation
of two Hoppers.
Adding Isolators
will separate the
Hoppers/Joeys into
their own networks
(subnets), which will
prevent DVR sharing.
Satellite Reflector and LNBF
Hopper
IN S TA LLATION CONNECTIVIT Y
Connect your receiver to your home’s broadband Internet service to expand your benefits as a
DISH subscriber. Benefits of broadband connectivity include:
• Instant access to thousands of on demand movies and television shows
• Order Pay-Per-View movies and events using your remote
• Manage your DVR from your smartphone, tablet, or computer
• TV Everywhere: plug a Sling Adapter into your Hopper and start watching live or recorded
shows from your Internet-connected computer or mobile device
• Stream thousands of movies to your TV
Solo Node
SOLO NODE
185834
EchoStar Technologies L.L.C.
TO LNBFs
Joey
Joey
TO CLIENT
Satellite Reflector and LNBF
2-way Splitter
TO
CLIENT
MoCA
TO CLIENT
MoCA
TAP
190506
TO NODE
EchoStar Technologies L.L.C.
TO HOST
MoCA
MMTTVV-FMYYXXXXX
DC PASS
Grounding wire size: Copper wire-8-14 AWG
Copper coated steel wire-17 AWG
TO SERVER
10.5-28V
TO
SERVER
SATELLITE
Hopper
Ethernet Cable: Direct
connection to the
home’s network is the
preferred method for
Internet connectivity.
Wireless Adapter: A
device that plugs
into the USB port on
the Hopper and uses
the home’s wireless
network. Only one
wireless adapter
is needed on the
Hopper network.
Router
Ethernet
Internet
Hopper
Internet Connector
(HIC)
Hopper Internet Connector (HIC):
A device that enables Internet
connectivity to Hopper and Joeys
through coaxial cable (MoCA); a
HIC may be used when the Hopper
cannot be connected directly to
Ethernet or when the use of the USB
WiFi Adapter does not offer a strong
Internet communication link at the
Hopper. The HIC can be installed
throughout the coaxial cabling in
the home that is used to create the
whole-home DVR network.
13
C ustomer S cenario
Customer Scenario - The Wilsons
Read the following customer scenario and then use the
Customer Estimate Sheet to calculate the Wilson’s total upfront
and monthly costs.
CUSTOMER: The Wilsons “Whole-Home DVR”
TVs: 3 HDTVs
HD: HD programming on all 3 TVs
DVR: Full DVR service on all 3 HDTVs
FAVORITE CHANNELS: ABC, CBS, NBC, FOX, ESPN, FX,
HGTV, Food Network, SiriusXM, History, CNN, and Animal
Planet
BLOCKBUSTER @HOME: Yes
AUTOPAY AND PAPERLESS BILLING: Yes
Use the Customer Estimate Sheet to calculate the customer’s total
upfront and monthly costs.
14
Customer Estimate Sheet | Hopper/Joey
Programming
DishFAMILY
America’s Top 120
America’s Top 120+
America’s Top 200
America’s Top 250
America’s Everything Pak
$24.99/mo
$44.99/mo
$49.99/mo
$59.99/mo
$69.99/mo
$104.99/mo
NA
Programming
DishLATINO
HD Free for Life*
DishLATINO Básico
DishLATINO Clásico
DishLATINO Plus
DishLATINO Dos
DishLATINO Max
$22.99/mo
$32.99/mo
$37.99/mo
$44.99/mo
$57.99/mo
NA
DISH America
HD Free for Life*
DISH America
DISH America Silver
DISH America Gold
$34.99/mo
$49.99/mo
$59.99/mo
$
Programming
Package
* Requires 24-month Agreement and AutoPay with Paperless Billing OR $99 One-Time HD Programming Upgrade.
Add-Ons
Monthly
Charges
Premium Packages
Save Money w/ Multiple Premiums
HBO
$16
Showtime
$13
Starz
$13
Cinemax
$13
Any 2 movie packages...............................$26/mo Blockbuster @Home (1 disc at a time)
$10/mo
Any 3 movie packages...............................$35/mo
All 4 movie packages.................................$44/mo DishLATINO Bonus Pack (Add to America’s Top Pkg) $15/mo
Additional Services
Addtional Fees
Name
Fee
Total
DHA
$6/mo
$4/mo
$10/mo
$0
1 TV
1
0
2 TVs
1
1
DVR Fee:
Whole-Home HD DVR Service:
Outlet Fee:
$6/mo
$4/mo
$7/mo
$17/mo
$0
3 TVs
1
2
DVR Fee:
Whole-Home HD DVR Service:
Outlet Fees:
$6/mo
$4/mo
$14/mo
$24/mo
$0
4 TVs
1
3
DVR Fee:
Whole-Home HD DVR Service:
Outlet Fees:
$6/mo
$4/mo
$21/mo
$31/mo
$0
4 TVs
2*
2
DVR Fee:
Whole-Home HD DVR Service:
Outlet Fees:
$6/mo
$4/mo
$21/mo
$31/mo
$199
5 TVs
2*
3
DVR Fee:
Whole-Home HD DVR Service:
Outlet Fees:
$6/mo
$4/mo
$28/mo
$38/mo
$199
4
DVR Fee:
Whole-Home HD DVR Service:
Outlet Fees:
$6/mo
$4/mo
$35/mo
2*
Add-Ons
Receiver Upgrade Cost3
DVR Fee:
Whole-Home HD DVR Service:
6 TVs
$
$
$45/mo
Additional Fees
$298
*At product launch, Hoppers will not be able to communicate with each other but this functionality is an upcoming feature.
Fees explained
DVR Fee.............................................................................. $6/mo
Whole Home DVR Service................................................ $4/mo
$________
Upfront leased
receiver fee1
$________
Activation fee2
Outlet Fee per Joey........................................................... $7/mo
Additional Hopper Outlet Fee........................................... $7/mo
$________
$
Receiver upgrade
cost
Check Customer Expectations
q1$99 DHA/DHA24 Upfront Leased Receiver Fee
(fee will be credited back if customer subscribes to AT200, AT250, America’s
q
Eligible Offers:
• 3Monthly Programming Credit for 12 months
“Everything” Pak, DishLATINO Dos, or DishLATINO Max)
q2$99 Activation Fee for DHA
qCredit Card required for DHA24/DHA
q$420 Cancellation Fee (prorated at $17.50/mo.) for DHA24
q$240 Cancellation Fee (prorated at $10/mo.) for HD Free
for Life
•
•
•
•
$
Total Monthly
Price with Offers3
• $30: AT 250, America’s “Everything” Pak
• $18: DishLATINO Max
• $10: DishLATINO Clásico, All DISH America
Total Monthly
Price
• $25: AT 200
• $15: AT 120, AT 120+, DishLATINO Plus, Dos
• $5: DishFAMILY
HBO, Cinemax, Showtime, and Starz Free for 3 Months
Blockbuster @Home Included for 3 months
Protection Plan Free for 4 Months
4
HD Free for Life
3. Includes upfront and online bonus credits. 12 month period of online bonus credits begins after your DISH account has been activated and the offer has been redeemed at mydish.com/myaccount. Requires a 24-month
Agreement, AutoPay with Paperless Billing, and opting in to receive marketing emails from DISH.
4. Requires a 24-month Agreement and AutoPay with Paperless Billing.
Local and state sales taxes may apply. HD programming available with select packages only. $10/mo HD add-on fee waived for life of current account. Programming offers require participation in qualifying promotion and subscription to qualifying programming. After applicable promotional
periods, customer must call to determine continuation of subscriptions. Some promotions require all payments to be made in advance, including monthly programming, pay-per-view (prior to event), equipment upgrades and other one-time charges. Offers end 5/20/12; new and qualified DISH
Network customers only. All prices, packages and programming subject to change without notice. HBO®, Cinemax® and related channels and service marks are the property of Home Box Office, Inc. SHOWTIME and related marks are registered trademarks of Showtime Networks Inc., a
CBS Company. STARZ and related channels and service marks are the property of Starz Entertainment,, LLC.
DISH, DISH Network, and DISH Network logos are registered trademarks and/or service marks of DISH Network L.L.C. and/or its affiliate(s). The DISH Network trademarks and/or service marks are used by authority of DISH Network L.L.C. and/or its applicable affiliates(s).
15
N OT E S
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