MaxWest | BB-9 | WELCOME TO FLOW!

WELCOME TO FLOW!
YOUR DIGITAL
WORLD EVOLVED
DISCOVER A WHOLE
NEW WAY TO ENJOY
VIDEO, BROADBAND
& VOICE SERVICES
Why Choose Flow?
With direct Fibre to the Home (FTTH), you will discover a whole new
way to enjoy digital video, super fast broadband speeds and crystal
clear voice services, all at an affordable price. A whole new world
awaits you at Flow!
Digital Video Service
Experience the many benefits of Flow’s digital
video service, with flexible and affordable
packages to suit your viewing needs and
pocket. Enjoy enhanced digital picture and
sound quality, advanced Parental Control
capabilities and Interactive On-Screen TV
Guide, plus so much more!
Broadband Service
Flow’s super fast broadband speeds will
change your world with technology. Get the
edge you need to succeed, plus enjoy unlimited
browsing, emailing, online shopping, video
gaming and more, all at impressive speeds.
Voice Service
Flow’s voice service allows you to connect
with friends and loved ones over crystal clear
connections. Save, with free popular calling
features like Voice Mail, Call Waiting and
Call Forwarding. Plus, talk all you want with
unlimited packages, which include unlimited
calls to international destinations US, UK and
Canada and more.
SO MUCH MORE
THAN JUST TV
FLOW VIDEO
Enjoy the many benefits of Flow’s Video service.
Video
Choose from a wide variety of channels with
enhanced digital picture and sound quality.
Over 50 HD and two (2) 3D channels (supported by HD & 3D enabled TVs).
Customizable optional packages.
Interactive & Personalized On-Screen TV Guide.
Advanced Parental Control Features.
No contracts.*
*Customers will NOT be bound to a contract or charged a penalty fee to change/discontinue services.
PACKAGE
DESCRIPTION
MONTHLY RATE
STARTER
A little bit of everything: local,
regional, news and entertainment.
$50.00
BASIC
Something for everyone to enjoy.
$80.00
EXTENDED BASIC
A wide range of content for all
ages, all at your fingertips.
$100.00
(VAT Incl.)
Channel line up and packages are subject to change.
LAUNCHING SOON!
• Video On Demand - Watch TV on your time with Flow Video On Demand.
Choose from a library of movies, music and television shows any time you want.
• Flow IP TV & Cloud-Based Personal Video Recording Services (PVR)
Enjoy your favourite program anytime, anywhere, on any smart device.
All you need is internet connectivity!
VIDEO PACKAGE OPTIONS & CHANNEL LINE UP
Choose any ONE of the following Video packages.
STARTER - $50
103
104
105
106
107
108
109
110
111
116
117
118
CBC (Barbados)
Caribvision
Community Channel (CC6)
Gayelle
Hype TV
One Caribbean Weather HD
Synergy TV
Tempo
Wi Sports
3ABN
Church Channel
Daystar Television
BASIC - $80
141
142
143
144
151
152
153
154
155
156
161
162
163
164
165
166
A little bit of everything, including local, regional, news and entertainment content!
119
120
121
126
127
128
129
130
131
132
133
134
Something for everyone to enjoy!
(Includes Starter + Basic Lineup)
BET
Comedy TV HD
E! Entertainment HD
MTV HD
BBC World HD
Bloomberg HD
CNN US HD
CNN Headline News
Fox News HD
MSNBC HD
Boomerang
Cartoon Network
Discovery Kids
Disney Channel
Disney Junior
Nickelodeon HD
EXTENDED BASIC - $100
EWTN
Trinity Broadcasting Network HD
CNN International
The African Channel HD
ABC Miami HD (WPLG)
CBS Miami HD (WFOR)
Fox Miami HD (WSVN)
NBC Miami HD (WTVJ)
PBS HD
CBC (Toronto)
City TV
TNT HD
167
171
172
173
174
175
181
182
183
184
185
186
187
191
192
193
Smile of A Child
Discovery Network
HGTV HD
Food HD
History Channel
National Geographic HD
A&E
Turner Classic Movies LA
Justice Central HD
Lifetime Movie Network HD
Lifetime HD
Syfy
TBS LA International
ESPN2 Caribbean
ESPN Caribbean HD
Fox Soccer Plus
A wide range of content for all ages, all at your fingertips!
(Includes Starter + Basic + Extended Basic Lineup)
201
202
206
207
208
209
210
216
217
Classic Arts Showcase
Game Show Network
Animal Planet
Nat Geographic Wild HD
Discovery Fit & Health
Discovery TLC
The Biography Channel
AXN HD
BBC America HD
218
219
220
221
222
223
224
226
227
CW11 (WPIX)
Lifetime Real Women
MY33-Miami HD (WBFS)
Sony LA HD
Space LA HD
Warner LA HD
Ion TV
Deutsche Welle
Russia Today
All prices VAT inclusive.
OPTIONAL PACKAGES & CHANNEL LINE UP
FAMILY TIME - $14
251
252
253
254
255
256
257
258
IN THE KNOW - $14
Ceebee Babies
Investigation Discovery
Disney XD
Pivot
Pet TV HD
Recipe TV HD
Teen Nick
Tooncast
ENTERTAINMENT ZONE - $14
301
302
303
304
305
306
307
308
309
310
376
377
B4U Movies
B4U Music
Zee Cinema
Zee TV
B4U Movies
B4U Music
Zee Cinema
Zee TV
Wealth 3D
Wild Earth 3D
A LA CARTE
B4U & ZEE COMBO - $39.90
351
352
353
354
Cars TV HD
Discovery Turbo
Mav TV HD
Fight Now TV HD
Fox Sports 2
Golf Channel HD
NBC Sports Network
Outdoor HD
Rush HD
World Fishing Network HD
3D PACK - FREE
ZEE CINEMA & ZEE TV
COMBO - $25.90
353
354
Discovery Civilization
Cooking Channel HD
Discovery Science
Do It Yourself HD
Fox Business News HD
My Destination TV HD
Travel Channel HD
Tru TV HD
Wealth TV HD
FANS CENTRAL - $14
321
322
323
324
325
326
327
328
329
330
BET Gospel
Centric
CMT Pure Country
ESTV HD
MTV Hits TV
MTV Jams
MTV Live HD
MTV 2 HD
E! Style
VH1 Soul
B4U MUSIC & MOVIE
COMBO - $25.90
351
352
281
282
283
284
285
286
287
288
289
401
402
403
404
405
406
410
ART
Asia TV
Korean Broadcasting
RAI Italia
TV5
PSTV
Ten Cricket
$10
$10
$10
$10
$10
$10
$10
MAXPAK - $30
431
432
SportsMax 2
SportsMax
FLOW YOUR OWN - $14
Customize your package by choosing any
10 channels from the following packages:
•Family Time
•Entertainment Zone
•In The Know
•Fans Central
All prices VAT inclusive.
OPTIONAL PACKAGES & CHANNEL LINE UP
In addition to your Video package, you can enjoy more
movies by choosing any of the following Movie packages.
MOVIE CITY - $24
501
502
503
504
505
506
507
508
509
512
Cinecanal HD (East)
MovieCity Action (East)
MovieCity Action (West)
MovieCity Classics
MovieCity Family (East)
MovieCity Family (West)
MovieCity Hollywood (East)
MovieCity Premieres (East)
MovieCity Premieres (West)
MovieCity HD
HBO - $20
521
522
523
524
525
526
527
528
HBO Caribbean
HBO LA (East)
HBO 2
HBO Plus (East)
HBO Plus (West)
HBO Family (East)
HBO Signature
HBO HD
MAX - $14
536
537
538
539
540
Max (East)
Max (West)
MaxPrime (East)
MaxPrime (West)
Max HD
ALL-IN MOVIE COMBO - $42
501
502
503
504
505
506
507
508
509
512
521
522
523
524
525
526
527
528
536
537
538
539
540
Cinecanal HD (East)
MovieCity Action (East)
MovieCity Action (West)
MovieCity Classics
MovieCity Family (East)
MovieCity Family (West)
MovieCity Hollywood (East)
MovieCity Premieres (East)
MovieCity Premieres (West)
MovieCity HD
HBO Caribbean
HBO LA (East)
HBO 2
HBO Plus (East)
HBO Plus (West)
HBO Family (East)
HBO Signature
HBO HD
Max (East)
Max (West)
MaxPrime (East)
MaxPrime (West)
Max HD
HBO/MAX COMBO - $30
521
522
523
524
525
526
527
528
536
537
538
539
540
HBO Caribbean
HBO LA (East)
HBO 2
HBO Plus (East)
HBO Plus (West)
HBO Family (East)
HBO Signature
HBO HD
Max (East)
Max (West)
MaxPrime (East)
MaxPrime (West)
Max HD
All prices VAT inclusive.
GET INTO THE
VIRTUAL FAST LANE
FLOW BROADBAND
Let Flow's Broadband service evolve your world!
Broadband
Super fast broadband speeds up to 150mbps!
No phone line required.
No contracts.*
*Customers will NOT be bound to a contract or charged a penalty fee to change/discontinue services.
PACKAGE
SPEEDS
TURBO 2
2Mbps Download
1Mbps Upload
$60.00
TURBO 10
10 Mbps Download
1Mbps Upload
$85.00
TURBO 25
25 Mbps Download
3Mbps Upload
$100.00
TURBO 75*
75Mbps Download
3Mbps Upload
$150.00
TURBO 150*
150Mbps Download
10Mbps Upload
$200.00
Static IP Address
______________
$40.00
*Turbo 75 & Turbo 150 effective November 01, 2013.
MONTHLY RATE
(VAT Incl.)
THE VOICE SERVICE
YOU CAN COUNT ON
FLOW VOICE
Talk is cheap with Flow's Voice service!
Voice
No landline rental fees.
FREE Basic Voice Calling for ALL Voice customers.
FREE Advance Voice Calling features for Voice 1000
& Voice Unlimited customers.
International calls billed per second.
No contracts.*
*Customers will NOT be bound to a contract or charged a penalty fee to change/discontinue services.
PACKAGES
DESCRIPTION
MONTHLY FEE (VAT Incl.)
VOICE 1000
1000 International Minutes
+ Basic & Advanced Calling Features
$70.00
VOICE UNLIMITED*
Up to 5000 International Minutes
+ Basic & Advanced Calling Features
$100.00
VOICE BASIC**
Local calls only
+ Basic Calling Features
$30.00
$15.00 - Advanced
Voice Features
• All packages include up to two (2) telephone lines, free local landline and mobile calls and free basic calling features.
• The 1000 minute & unlimited packages include international calls to USA, Canada and UK as well as to mobiles in
the Continental USA & Canada.
* Based on Fair Play Usage Policy of 5000 minutes.
** Package available ONLY to new customers signing up for Video and/or Broadband services or existing
customers with Video and/or Broadband services.
INTERNATIONAL RATES
PER MINUTE
USA / CANADA / UK - FIXED
45¢ / min
UK - MOBILE
78¢ / min
CARIBBEAN - FIXED
56¢ / min
CARIBBEAN - MOBILE
78¢ / min
REST OF THE WORLD
For Rest of World rates contact
our customer care centre.
Basic Voice Calling Features Include:
Call Waiting
- Notifies you of an incoming call while your telephone is engaged.
Caller ID
- Displays the name and number of incoming calls.
Unconditional Call Forwarding
- Forward all incoming calls to a different number.
Dial *72 followed by the 7 digit number to enable. Dial *73 to disable.
Voice Mail
- Takes messages while you are away from or using the telephone.
Dial *15 to access voice mail. (Default Pin# is 1234)
Advance Voice Calling Features Include:
Last Call Identification
- Dial *69 to know the number of the last person who called.
Anonymous Call Rejection
- Blocks calls from persons who withhold their number. Dial *77 to enable & *87 to disable.
Do Not Disturb
- Prevents your phone from ringing on incoming calls. Dial *78 to enable & *79 to disable.
Reminder Call
- Set your phone to ring at a certain time. Dial *310 to set up.
Caller ID Block
- Block your name and number from displaying on phones with the Caller ID feature.
Dial *67 to set up.
Three-Way Calling
- Call someone else during an existing call and introduce them to the call.
Busy Call Forwarding
- Forward incoming calls to a different number when your line is engaged.
Dial *90 to enable & *91 to disable.
Delayed Call Forwarding
- Forward incoming calls to a different number if the call is unanswered for 15 seconds.
Dial *92 to enable & *93 to disable.
Selective Call Forwarding
- Forward incoming calls from selected numbers to a different number. Dial *63 to set up.
Selective Call Rejection
- Create a list of numbers that you do not wish to receive calls from. Dial *60 to set up.
LET'S GET THIS
PARTY STARTED
FLOW BUNDLED DISCOUNTS
Sign up for two or more Flow services and enjoy:
Discounted prices.
Full range of digital services.
One easy to pay bill.
DOUBLE PLAY SERVICE OPTIONS
Two is better than one!
Double Play gives you just what you want, for the right price.
BUNDLE
MONTHLY RATE
WATCH + BROADBAND
Watch Basic +Turbo 2
$134.60
Watch Basic + Turbo 10
$154.10
Watch Basic + Turbo 25
$162.60
Watch Basic + Turbo 75
$197.60
Watch Basic + Turbo 150
$237.60
Watch Extended Basic + Turbo 2
$152.00
Watch Extended Basic + Turbo 10
$171.50
Watch Extended Basic + Turbo 25
$180.00
Watch Extended Basic + Turbo 75
$215.00
Watch Extended Basic + Turbo 150
$255.00
WATCH + VOICE
Watch Basic + Voice 1000
$144.10
Watch Basic + Voice Unlimited
$167.60
Watch Extended Basic + Voice 1000
$161.50
Watch Extended Basic + Voice Unlimited
$185.00
(VAT Incl.)
DOUBLE PLAY SERVICE OPTIONS - CONT'D
BUNDLE
MONTHLY RATE
BROADBAND + VOICE
Turbo 2 + Voice 1000
$123.50
Turbo 10 + Voice 1000
$143.00
Turbo 25 + Voice 1000
$151.50
Turbo 75 + Voice 1000
$186.50
Turbo 150 + Voice 1000
$226.50
Turbo 2 + Voice Unlimited
$147.00
Turbo 10 + Voice Unlimited
$166.50
Turbo 25 + Voice Unlimited
$175.00
Turbo 75 + Voice Unlimited
$210.00
Turbo 150 + Voice Unlimited
$250.00
(VAT Incl.)
TRIPLE PLAY SERVICE OPTIONS
Three is no longer a crowd!
Triple Play brings you more value for less.
BUNDLE
MONTHLY RATE
WATCH + BROADBAND + VOICE
Watch Basic + Turbo 2 + Voice 1000
$190.00
Watch Basic + Turbo 10 + Voice 1000
$207.00
Watch Basic + Turbo 25 + Voice 1000
$214.00
Watch Basic + Turbo 75 + Voice 1000
$244.00
Watch Basic + Turbo 150 + Voice 1000
$279.00
Watch Basic + Turbo 2 + Voice Unlimited
$212.00
Watch Basic + Turbo 10 + Voice Unlimited
$227.40
Watch Basic + Turbo 25 + Voice Unlimited
$236.00
Watch Basic + Turbo 75 + Voice Unlimited
$266.00
Watch Basic + Turbo 150 + Voice Unlimited
$301.00
Watch Extended Basic + Turbo 2 + Voice 1000
$207.00
Watch Extended Basic + Turbo 10 + Voice 1000
$224.00
Watch Extended Basic + Turbo 25 + Voice 1000
$231.00
Watch Extended Basic + Turbo 75 + Voice 1000
$261.00
Watch Extended Basic + Turbo 150 + Voice 1000
$296.00
Watch Extended Basic + Turbo 2 + Voice Unlimited
$229.00
Watch Extended Basic + Turbo 10 + Voice Unlimited
$246.00
Watch Extended Basic + Turbo 25 + Voice Unlimited
$253.00
Watch Extended Basic + Turbo 75 + Voice Unlimited
$283.00
Watch Extended Basic + Turbo 150 + Voice Unlimited
$318.00
(VAT Incl.)
FLOW SERVICE
AVAILABILITY
EVOLVING YOUR DIGITAL WORLD
Flow will be constructing its Fibre to the Home (FTTH) network in your area on a phased basis.
To find out about service availability at your address, please contact our Customer Care Centre.
Additionally, we recommend that you also provide us with the utility pole number assigned to your
home. This is the number noted on the pole from which you receive electricity.
Active Areas:
Atlantic Shores
Bagatelle
Bayville
Belleville
Brittons Hill
Callenders
Cane Vale
Chancery Lane
Charnocks
Clermont
Coverley
Dayrells
Dover
Durants
Ealing Park
Eden Lodge
Enterprise
Fair Holmes Gdns.
Gibbons
Goodland
Graeme Hall
Grazettes
Henry
Hoytes
Inch Marlow
Kendall Hill
Maxwell
Oistins
Parish Land
Paynes Bay
Pegwell
Pilgrim Rd.
Pine Gardens
Prior Park
Prospect
Providence
Rendezvous
Rock Dundo
Sayes Court
Silver Hill
Silver Sands
Wanstead
Welches
West Terrace
Wildey
Barbados
St. Lucy
N
St. Peter
St. Andrew
St. James
St. Joseph
St. Thomas
St. John
St. Michael
St. George
Christ Church
Legend
- Service Available - active as of September 2013
- Available December 2013
St. Philip
INSTALLATION
& SERVICE FEES
Maximum Allowances
Video - Maximum of five (5) set-top-boxes per account.
Broadband - Maximum of one (1) modem per account.
Voice - Maximum of two (2) telephone lines per account.
SERVICE TYPE
DESCRIPTION
FEE
(VAT Incl.)
Fee includes installation of two (2)
video set-top-boxes and/or one (1) modem
(to support broadband and voice services)
$149.99
Addl. Video
Installation
Each additional set-top-box installed
(in excess of two set-top-boxes)
$49.99
New Installation
Location service-ready (already wired)
$49.99
New Installation
Customer requests only Voice 1000
or Voice Unlimited service.
Does not have any other Flow service
$149.99
Addl. Installation
Customer already has broadband and/or voice
services and requests video service
(maximum of two (2) set-top-boxes)
$149.99
Addl. Installation
Customer already has video service and requests
broadband and/or voice services
$49.99
Addl. Installation
Customer already has video and broadband services
and requests voice service
$49.99
Addl. Installation
Customer already has video and voice services and
requests broadband service
$49.99
New Installation
Equipment
relocation
Equipment relocation to a service-ready location
$49.99
Equipment
relocation
Equipment relocation to a NON service-ready location
$149.99
Reconnection Fees
Reconnection after voluntary disconnection
$24.99
Reconnection Fees
Reconnection after involuntary disconnection
$49.99
Addl. Video Fees
Video set-top-box rental for 1st outlet
Incl. in
monthly
package fee
Addl. Video Fees
Video set-top-box rental for
each additional outlet
$15.00/mo
Static IP address
$40.00/mo
Additional landline (maximum 2 lines per account)
$149.99
Addl. Broadband Fees
Addl. Voice Fees
GET FLOW TODAY!
Call: 620-FLOW (3569)
Visit: discoverflow.co
Email: bb-getflow@columbus.co
Flow Retail Centre: Sky Mall, Haggatt Hall, St. Michael
Open Monday to Saturday, 9AM to 9PM
#flowbarbados
MANY CONVENIENT WAYS TO PAY YOUR FLOW BILL!
Flow Retail Centre: Sky Mall, Haggatt Hall, St. Michael
All SurePay Locations
CIBC First Caribbean Internet Banking
Online Billing: Flow Customers have the option to
receive their monthly bills via email or "My Account"
portal on the discoverflow.co website.
YOU CAN ALSO CONTACT A FLOW REPRESENTATIVE:
YOUR DIGITAL WORLD EVOLVED
OCTOBER 2013
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