AT&T TL7910 Installation and Operation Guide

Installation and

Operation Guide for

AT&T Softphone Call

Manager for use with

TL7910/TL7912 headset

Installation and Operation Guide for

AT&T Softphone Call Manager for use with

TL7910/TL7912 headset

Table of contents

Getting started

Introduction..................................... 1

Installation....................................... 2

Compatibility............................... 2

Installation................................... 2

Important.settings....................... 3

Audio.settings............................ 3

Skype.access.authorization..... 4

Quick.reference.guide.-..

.Call.Connectivity..

panel............................................... 5

Call.status.messages.............. 6

Battery.status............................. 6


.Landline.panel..................... 7


.Settings.panel.......................9

Settings............................................ 10

About.Settings.......................... 10

Settings.-.GenerAL................... 11

Default.mode............................. 11

Low.battery.alert.tone.......... 12 ringer.tone................................. 12

Second.inbound.call.alert.... 13

Microphone.mute.alert..

tone................................................ 13

Action.on.player.when..

calls.begin.................................. 14

Voice.answer.call.................... 14

On.screen.display.................... 15

Settings.-.LAnDLIne.................. 16

Caller.ID.Announce................ 16

Dial.mode.................................... 16 no.line.alert.display............... 17 ringer.played.at.location.... 17

PC.speaker.................................. 18

Settings.-.SOftPhOne............. 19

Caller.ID.Announce................ 19 not.installed.alert.display.... 19

Incompatible.version.alert.

display........................................... 20

Settings.-.ABOut........................ 21 user.guide................................... 21

Contact......................................... 21 headset.operating.range..... 22

Software.

update....................... 22

Operation

Making,.answering.and..

ending.calls................................ 23

Log.in.Skype/Lync.................. 23

Make.a.call................................. 24

Answer.a.call............................. 25 end.a.call..................................... 26

Options.while.on.calls.............. 27 hold................................................ 27

Mute............................................... 28

Landline.call.waiting............... 29

Phonebook

Create.phonebook.entries...... 30

Create.a.new.phonebook.

entry.............................................. 30

Import.phonebook.entries...... 31

Import.phonebook.entries.

from.Microsoft.Outlook........ 31 review.and.search.the.

phonebook.................................. 32 review.and.search.

phonebook.entries................. 32

Dial,.edit.or.delete..

phonebook.entries................. 33

Dial.a.phonebook.entry....... 33 edit.a.phonebook.entry....... 33

Delete.a.phonebook.entry.... 34

Caller ID

Call.log............................................. 35

View.the.call.log...................... 35

Dial.a.call.log.entry................ 35

Delete.a.call.log.entry.......... 36

Delete.all.call.log.entries.... 36

Save.a.call.log.entry.to..

the.phonebook......................... 37 edit.a.call.log.entry................ 37

Voice.command............................ 38

About.voice.command.......... 38 using.voice.command........... 38

On.screen.display.................... 38

General.commands................ 39

Commands.to.make.a.call.... 39

Commands.when.there.is..

an.incoming.call...................... 40

Appendix

troubleshooting........................... 41

Index

Index.................................................. 45

Getting started

Introduction the.

AT&T Softphone Call Manager.helps.you.to.unify.your.

everyday.business.communication.using.your.At&t.tL7910/ tL7912.cordless.headset..Before.using.the.

AT&T Softphone Call

Manager,.make.sure.you.have:

1.

2.

Installed.your.tL7910.headset.using.installation.option.3,.or.

tL7912.headset.using.installation.option.2.as.described.in.

their.respective.user’s.manuals.

Installed.the.

AT&T Softphone Call Manager.on.your.

computer.using.the.

CD-ROM.provided.in.the.package..

-OR-

Visit.

www.telephones.att.com/downloads.to.download.the.

software..unzip.and.install.the.file.after.download.

With.the.uSB.cable.connected.to.the.headset.base.and.software.

installed.on.your.computer,.you.can.make.or.receive.traditional.

landline.calls,.VoIP.calls.through.Skype

tM .or.Microsoft.Lync®,.or.

even.use.the.voice.command.feature.to.make.or.answer.calls.by.

simply.saying.specific.commands.

You.can.use.the.dial.pad.in.the.

.( Landline).panel.to.make.

traditional.landline.calls..You.can.also.add.phonebook.entry.or.

import.phonebook.entries.from.Microsoft.Outlook®.into.the.

software.

PHONEBOOK.tab..the.CALL LOG.tab.provides.you.with.

information.of.all.incoming,.outgoing.and.missed.calls..

In.the.

.( Call Connectivity).panel,.you.can.view.the.current.

status.of.your.Skype,.Lync.and.landline.calls..to.make.VoIP.calls,.

launch.your.Skype.or.Lync.and.dial.the.number.from.there..to.

receive.or.end.calls,.you.can.simply.press.the.

.button.

on.the.

headset,.use.the.Skype.or.Lync.program,.or.use.the.

corresponding.buttons.in.the.

.( Call Connectivity).panel..

You.can.check.for.software.updates.or.configure.various.settings.

in.the.

.( Settings).panel.to.best.suit.your.needs..

Microsoft®.and.Microsoft.Outlook®.are.registered.trademarks.of..

Microsoft.Corporation.

the.Skype.name.is.a.trademark.of.Skype.

Microsoft.Lync.is.a.registered.trademark.of.Microsoft.Corporation.

1

Getting started

Installation

Compatibility the.

AT&T Softphone Call Manager.works.with.Microsoft®.

Windows®.2000,.Windows.XP®,.Windows.Vista®.or.Windows.7.

systems.with.the.following.programs:

Skype®.5.0.or.above

Windows.Media.Player®.10.or.above

Microsoft.Outlook®.2003.or.above

Microsoft.Lync®.2010

itunes®.10.or.above

Installation to.install.the.

AT&T Softphone Call Manager:

1.

Put.the.CD-rOM.that.comes.with.the.package.into.the.PC..Open.

My computer,.then.double.click.to.open.the.disk.drive.

-OR-

Visit.www.telephones.att.com/downloads.to.download.the.

software..unzip.the.file.after.download.

2..

Double.click.the.installation.file.to.begin.the.InstallShield.

Wizard.

3..If.any.security.warning.window.pops.up,.click.the.appropriate.

button.to.authorize.the.installation.of.the.software..Click.

Run

4..

Click.

Next>..read.the.license.agreement,.then.accept.the.terms.

by.pressing.the.upper.checkbox..Press.

Next>.to.continue

5..the.default.installation.path.is.C:\Program.files\At&t\At&t.

Softphone.Call.Manager..Click.the.

Browse....button.to.change.

the.path.if.necessary..Click.

Next>.

6.

Click.Install.to.begin.installation.

7..

When.the.installation.is.done,.press.

Finish.to.exit.the.

installation.program..If.you.want.to.launch.the..

AT&T Softphone Call Manager.after.installation,.tick.the.

option.checkbox.before.pressing.

Finish..

Windows®,.Windows.XP®,.Windows.Vista®.and.Windows.Media.Player®.are.

registered.trademarks.of.Microsoft.Corporation.

itunes®.is.a.registered.trademark.of.Apple,.Inc.

All.other.trademarks.are.the.properties.of.their.respective.owners.

2

Getting started

Important settings

Audio settings

After.you.have.installed.the.

AT&T Softphone Call Manager,.

check.to.make.sure.the.audio.setting.is.properly.configured.

in.your.Windows.system..If.you.have.installed.Skype.and/or.

Microsoft.Lync.and.want.to.use.them.with.your.headset,.make.

sure.the.audio.settings.are.configured.correctly.in.the.programs.

as.well..

a) Audio settings in Windows system: i.

Launch.the.

AT&T.Softphone Call Manager program.

ii.

Click.the. .( Settings).panel,.then.the.GENERAL.tab..

iii.

Click.

[Click to launch audio devices control panel].

iv.

Make.sure.

AT&T DECT Headset.is.selected.under.the.

playback.and.recording.settings.in.your.Windows.system.

b) Audio settings in Skype: i.

ii.

Launch.the.Skype.program.

Click.

Tools,.then.Options.

iii.

Click.

Audio settings.

iv.

Make.sure.

AT&T DECT Headset.is.selected.under.the.

speakers.and.microphone.settings.

c) Audio settings in Microsoft Lync: i.

Launch.the.Microsoft.Lync.program.

ii.

Click.

Options,.then.Audio device.

iii.

Make.sure.

AT&T DECT Headset.is.selected.under.the.Audio.

device.setting.

.

.

IMPORTANT

Periodically.check.for.software.updates..Go.to.the.

ABOUT.tab.under.the..

.( Settings).panel.in.the.AT&T Softphone Call Manager,.then.click..

Check Update..for.more.details,.refer.to.the.Software update.section.on.

page.22.

3

Getting started

Important settings

Skype access authorization the.first.time.you.run.Skype.after.you.have.installed.the.

AT&T

Softphone Call Manager,.Skype.may.ask.for.your.authorization.

to.run.the.softphone.program..Click.the.appropriate.button.on.

the.screen.to.allow.the.access.

If.you.have.accidentally.denied.the.access,.follow.the.steps.below.

to.allow.the.access:

• Launch.Skype,.then.go.to.

Tools.>.Options.>.Advanced.>.

Advanced Settings.>.Manage other programs’ access to

Skype.>.Locate.ATTSCM.exe.>.Click.Change >.Check.Allow

this program to use skype.>.Click.OK.

4

Getting started

Quick reference guide -

.

Call Connectivity panel

1 2

3

1/2

4

5

6

1.

2.

3.

4.

5.

6.

Minimize button.--.Click.the.button.to.minimize.the.software.

Close button.--.Click.the.button.to.close.the.software.

Call status.--.Displays.the.status.of.Skype/Lync/landline.

calls.

Switch between Skype/Lync calls.--.Click. .or. .to.switch.

between.calls.when.there.are.multiple.calls.

Battery status.--.Displays.the.battery.status.of.the.active.

headset.when.it.is.placed.in.the.headset.base.(see.page.6).

Current mode.--.Displays.whether.the.active.headset.is.in.

Phone,.PC,.or.Phone - lifter.mode..

5

Getting started


.

Call Connectivity panel

Call status messages the.table.below.summarizes.all.the.call.status.messages.in.the.

Call Connectivity.panel..

Call ended

Call on hold

You.have.just.ended.a.call.

the.call.is.being.put.on.hold..

You.are.making.an.outside.call.

Calling to

Check telephone line no.telephone.line.is.connected.to.the.

headset.base..

Incoming call there.is.an.incoming.call.

Incompatible version the.Skype/Lync.version.you.are.

currently.using.is.not.compatible.with.

the.software.

Logged in

Logged out

Not installed

You.have.logged.in.to.Skype/Lync.

You.have.logged.out.from.Skype/Lync.

Skype/Lync.is.not.installed.on..

your.computer..

On a call with You.are.on.a.call.with.XXX.

Battery status the.table.below.summarizes.all.the.battery.status.when.the.

headset.is.placed.in.the.headset.base.

the.headset.battery.has.no.or.very.little.charge.

the.headset.battery.is.charging.

the.headset.battery.is.fully.charged.

6

Getting started


.

Landline panel

6

5

7 8

1

2

3

4

1.

2.

3.

4.

5.

6.

7.

8.

PHONEBOOK tab.--.Click.the.tab.to.show.the.phonebook.

IMPORT.--.Click.to.import.contacts.from.Microsoft.Outlook.

ADD.--.Click.to.create.a.new.phonebook.entry.

Search bar.--.enter.characters.or.numbers.to.search.for.

phonebook.entries..

Dial box.--.enter.numbers.to.call.or.click. .to.choose.the.

desired.number.from.dialing.history.

--.Click.to.make.a.landline.call.

PAUSE.--.Click.to.add.a.three-second.pause.

FLASH.--.Click.to.switch.between.landline.calls.

7

Getting started


.

Landline panel

2

4 5 6

1

7

3

1.

2.

3.

4.

5.

6.

7.

CALL LOG tab.--.Click.the.tab.to.show.the.call.log.

CLEAR HISTORY.--.Click.to.delete.all.records.in.the.call.log.

Search bar.--.enter.characters.or.numbers.to.search..

for.call.log.entries.

ALL.--.Click.to.show.all.landline.call.records..

IN --.Click.to.show.the.records.of.incoming.landline.calls..

OUT.--.Click.to.show.the.records.of.outgoing.landline.calls.

MISSED.--.Click.to.show.the.records.of.missed.landline.calls.

8

Getting started


. .

Settings panel

1

2

3 4

1.

2.

3.

4.

GENERAL, LANDLINE, SOFTPHONE, and ABOUT tabs.--.

Click.the.tab.of.the.setting.you.want.to.edit.(see.

Settings.on.

pages.10-22).

Introduction panel.--.Provides.an.introduction.for.each.item.

in.the.

SETTINGS.panel.

RESTORE DEFAULT.--.Click.to.restore.all.settings..

to.their.default.settings..

APPLY.--.Click.to.confirm.any.setting.changes.

9

Getting started

Settings

About Settings

You.may.customize.various.settings.in.the. .( Settings).panel.

before.you.start.using.the.software..Below.is.an.introduction.of.

what.you.can.set.in.each.tab.

use.the.

GENERAL.tab.to.set.the.headset.base.default.mode,.

headset.low.battery.alert.tone,.ringer.tone,.second.inbound..

call.alert,.headset.microphone.muted.alert,.action.on.player.when.

calls.begin,.voice.answer.call.or.on.screen.display.

use.the.

LANDLINE.tab.to.set.the.landline.caller.ID.announce,.dial.

mode,.no.line.alert.display,.the.location.of.the.ringer.to.be.played.or..

PC.speaker.

use.the.

SOFTPHONE.tab.to.enable.or.disable.softphone..

caller.ID.announce,.the.alert.message.when.Skype.or.Lync.

is.not.installed.on.your.computer,.or.when.their.versions.are.

incompatible.with.this.software.

use.the.

ABOUT.tab.to.download.the.Installation and Operation

Guide.of.the.software,.or.to.obtain.customer.service.information..

You.can.also.set.headset.operating.range,.check.the.current.

software.and.firmware.versions,.or.check.if.there.is.an.updated.

software.version.for.download..

10

Getting started

Settings - GeneraL

Default mode

Before.using.the.headset,.

you.may.change.the.default.

mode.of.your.headset..When.

you.press.

on.your.headset.

in.idle.mode,.it.automatically.

switches.to.the.default.mode.

you.selected..You.can.choose.

between.

Phone.mode.and..

PC.mode.

PC

Phone

To choose PHONE mode:

1.

2.

3.

4.

5.

Click.the.

.( Settings) .panel.

Click.the.

GENERAL.tab.

Click.

q .in.the.

Default mode.drop.down.menu.

Click.

Phone..

Click.the.

APPLY.button.to.confirm.

.the.

PHONE.light.on.the.

headset.base.turns.on.

To choose PC mode:

1.

2.

3.

4.

5.

Click.the.


Click.the.

GENERAL.tab.

Click.

q .in.the.

Default mode.drop.down.menu.

Click.

PC..

Click.

APPLY.to.confirm.

.the.

PC.light.on.the.headset.base.

turns.on.

11

Getting started

Settings - GeneraL

Low battery alert tone the.headset.beeps.twice.every.

20.seconds.when.the.headset.

battery.is.low

..You.can.enable.or.

To enable or disable the low battery alert tone: enable

Disable

1.

2.

3.

4.

5.

Click.the.


Click.the.

GENERAL.tab.

Click.

q.

in.the.

Low battery alert.drop.down.menu.

Headset In Use

Click.

Enable.or.Disable.

SOFTPHONE LANDLINE SETTINGS

Click.


Landline Softphone Media Player Support

Ringer tone

You.can.choose.one.of..

10.ringer.tones.for.the.headset.

1.

Click.the.


2.

3.

Click.the.

GENERAL.tab.

Click.

q .in.the.

Ringer tone.

drop.down.menu.

4.

5.

6.

Click.the.desired.ringer.tone.

Click.


to.listen.to.the.selected.

ringer.tone,.slide.the..

volume.switch.at.the.top..

of.the.headset.towards..

VOL+.or.VOL-.

Default mode

Low battery alert

Phone

Enable

Ringer tone

Headset operating range

Microphone muted alert

Second inbound call alert

Ringer 7

Ringer 1

High

Ringer 3

Enable Ringer 4

Ringer 5

Continuous

Ringer 7

Ringer 8

[Click to launch audio devices control panel]

RESTORE TO DEFAULT APPLY

12

Getting started

Settings - GeneraL

Second inbound call alert this.software.allows.you.to.

have.three.kinds.of.calls,.

namely.the.Landline,.Skype.or.

Lync.call..While.you.are.on.a.

call.of.any.kind.and.there.is.

another.kind.of.incoming.call,.

you.will.hear.an.alert.tone..You.

can.set.the.alert.tone.to.sound.

continuously.or.play.once.only,.

or.disable.the.alert.tone.

Continuous

Play.once

Ignore

To set or disable the second inbound call alert:

1.

Click.the.


2.

3.

Click.the.

GENERAL.tab.

Click.

q .in.the.

Second inbound call alert.drop.down.menu.

4.

5.

Click.

Continuous,.Play once or.

Ignore .

Click.the.


Microphone mute alert tone

If.the.headset.microphone.is.

muted,.the.headset.beeps.every.

30.seconds.to.alert.you..You.

can.enable.or.disable.this.alert.

tone..

3.

4.

5.

To enable or disable the alert tone:

1.

2.

Click.the.


Click.the.

GENERAL.tab.

enable

Disable

Click.

q .in.the.

Microphone mute alert.drop.down.menu.

Click.


Click.the.


13

Getting started

Settings - GeneraL

Action on player when calls begin

If.there.is.an.incoming.call.

when.you.are.using.Windows.

Media.Player.or.itunes,.the.

media.player.can.either.pause.

or.take.no.action.(continue.

playing)..the.default.setting..

is.

Pause.

To change the setting:

1.

2.

3.

4.

5.

Click.the.


Click.the.

GENERAL.tab.

Click.

q .in.the.

Action on player when calls begin..

drop.down.menu.

Click.

Pause .or.

No action .

Click.


Pause no.action

Voice answer call

You.can.answer.an.incoming.

call.using.voice.command..

(page.40)..You.can.enable.or.

disable.this.feature.

To enable or disable the voice answer call setting:

1.

2.

3.

4.

5.

Click.the.


Click.the.

GENERAL.tab.

Click.

q .in.the.

Voice answer

call drop.down.menu.

Click.


Click.


enable

Disable

14

Getting started

Settings - GeneraL

On screen display

If.this.feature.is.enabled,.there.

is.a.pop-up.window.displayed.

on.your.PC.screen.when.you.

are.using.the.voice.command.

feature.(pages.38-40)..

To enable or disable the on screen display:

1.

2.

3.

4.

5.

Click.the.


Click.the.

GENERAL.tab.

Click.

q .in.the.

On screen display drop.down.menu.

Click.


Click.the.


enable

Disable

15

Getting started

Settings - LandLIne

Caller ID Announce the.Caller.ID.Announce..

feature.lets.you.know.who.is.

calling.through.landline.without.

having.to.look.at.the.display..

You.can.enable.or.disable.the.

Caller.ID.Announce.feature.for.

landline.calls.

To enable or disable the caller

ID announce: enable

Disable

1.

2.

3.

4.

5.

Click.the.


Click.the.

LANDLINE.tab.

Click.

q .in.the.

Caller ID Announce drop.down.menu.

Click.


Click.the.


Dial mode the.dial.mode.is.preset.to.tone.

dialing..If.you.have.pulse.(rotary).

service,.you.must.change.the.

dial.mode.to.pulse.dialing.

before.using.the.headset..

To set the dial mode:

1.

2.

3.

4.

5.

Click.the.


Click.the.

LANDLINE.tab.

Click.

q .in.the.

Dial mode.

drop.down.menu.

Click.

Tone .or.

Pulse .

Click.


tone

Pulse

16

Getting started

Settings - LandLIne

No line alert display

If.there.is.no.line.connected..

to.the.headset.base,.the.

Landline.status.bar.in.the..

.( Call Connectivity).panel.

displays.

Check telephone line..

You.can.enable.or.disable.the..

alert.message..

enable

Disable

1.

2.

3.

4.

5.

Click.the.


Click.the.

LANDLINE.tab.

Click.

q .in.the.

No line alert display.drop.down.menu.

Click.

Enable or.

Disable .

Click.


1.

2.

3.

Ringer played at location

You.can.choose.whether.the.

ringer.will.be.played.through..

the.headset.earpiece.or.both.

the.headset.earpiece.and..

PC.speaker..

4.

5.

Click.the.


Click.the.

LANDLINE.tab.

Click.

q .in.the.

Ringer played

at.drop.down.menu.

headset

Both.headset.and.PC.speaker

Click.

Headset.or.

Both headset and PC speaker .

Click.


NOTE: If.you.change.the.setting.to.Both headset and PC speaker,.make.

sure.the.audio.settings.in.your.Windows.system.is.also.changed.to.the.

connected.PC.speaker.device..refer.to.the.

Audio settings in Windows

system.section.on.page.3.for.details.

17

Getting started

Settings - LandLIne

PC speaker

If.you.have.chosen.the.ringer.

to.be.played.through.both.the.

headset.and.PC.speaker,.you.

have.to.choose.the.appropriate.

speaker.setting..

1.

2.

3.

4.

5.

Click.the.


Click.the.

LANDLINE.tab.

Click.

q .in.the.

PC Speaker.

drop.down.menu.

Click.the.desired.PC.speaker.

Click.


realtek.hD.Audio.output

SoundMAX.hD.Audio

18

Getting started

Settings - SofTphone

Caller ID Announce the.Caller.ID.Announce.feature.

lets.you.know.who.is.calling.

through.softphone.without.

having.to.look.at.the.display..

You.can.enable.or.disable.the.

Caller.ID.Announce.feature.for.

softphone.calls..

enable

Disable

1.

2.

3.

4.

5.

Click.the.


Click.the.

SOFTPHONE tab.

Click.

q .in.the.

Caller ID announce.drop.down.menu.under.

Skype/Lync.section.

Click.

Enable or.

Disable .

Click.


Not installed alert display

If.Skype.or.Lync.is.not..

installed.on.your.computer,.

the.Skype/Lync.status.bar.in.

the.

.( Call Connectivity).

panel.shows.

Not installed..You.

can.enable.or.disable.this.

display.message.

enable

Disable

1.

2.

3.

4.

5.

Click.the.


Click.the.

SOFTPHONE tab.

Click.

q .in.the.

Not installed alert display.drop.down.menu.

under.Skype/Lync.section.

Click.

Enable or.

Disable .

Click.


19

Getting started

Settings - SofTphone

Incompatible version alert display

If.the.current.Skype.or..

Lync.installed.on.your..

computer.is.not.compatible.

with.this.software,.the..

Skype/Lync.status.bar.in.the.


shows.

Incompatible version..

You.can.enable.or.disable.this.

alert.message.

enable

Disable

1.

2.

3.

4.

5.

Click.the.


Click.the.

SOFTPHONE tab.

Click.

q .in.the.

Incompatible version alert display.drop.down.

menu.under.Skype/Lync.section.

Click.

Enable or.

Disable .

Click.


20

Getting started

Settings - abouT

User guide

You.can.download.the.

Installation and Operation

Guide.from.our.webpage.

1.

2.

3.

Click.the.


Click.the.

ABOUT.tab.

Click.

User Guide.in.the.

Support.section.

Support

Contact

You.can.obtain.customer.support.information.from.our.Product.

Support.webpage.

1.

2.

3.

Click.the.


Click.the.

ABOUT.tab.

Click.

Contact.in.the.Support.section.

21

Getting started

Settings - abouT

Headset operating range

You.can.choose.the.headset..

to.operate.in.high,.middle.

or.low.range..the.lower.the.

operating.range.you.set,.the.

higher.the.intensity.of.signal.it.

will.become..

1.

2.

3.

4.

5.

Click.the.


Click.the.

ABOUT.tab.

Click.

q .in.the.

Headset

operating range.drop..

down.menu.

Click.the.desired.operating.range..

•

•

•

High.-.up.to.500.feet.

Middle.-.up.to.200.feet.

Low.-.up.to.50.feet.

Click.the.


high

Middle

Low

Software update

Periodically.check.for.latest.

software.updates.to.always.

keep.your.software.up.to.date.

1.

2.

3.

4.

5.

Click.the.


Click.the.

ABOUT.tab.

Click.

Check Update.in.the.

Software update.section..

k

If.there.is.any.new.software.

version,.click.

Download.to.download.the.new.version.

When.the.download.is.done,.click.

Update Now.to.install.the.

new.version.you.have.just.downloaded.

22

operation

Making, answering and ending calls

Log in Skype/Lync to.make.or.receive.VoIP.calls.via.

Skype/Lync,.make.sure.you.log.in.to.the.

respective.program.before.use.

in

1.

2.

Launch.the.Skype/Lync.program.

enter.you.user.ID.and.password.to.log.

in.to.the.Skype/Lync.program..the.

Skype/Lync.status.bar.

under.the.

.( Call Connectivity) .panel.displays.

Logged in..

NOTE: If.you.have.logged.in.to.the.Lync.program.before,.or.you.have.

logged.in.to.the.Skype.program.before.and.checked.

Sign me in when

Skype starts,.the.Skype/Lync.program.will.automatically.log.in.without.

asking.you.for.user.ID.and.password.

23

operation


Make a call

To make a landline call:

1.

Click.the.

.( Landline) .panel.

2.

Click.on.the.number.input.box.above.the.dial.

pad..You.can.either.use.the.dial.pad.or.your.

keyboard.to.enter.the.telephone.number.

3.

Click.

.or.

on.the.headset.

-OR-

1.

2.

3.

4.

Press.

on.the.headset..Make.sure.the.

number.input.box.is.blank.before.you.press.

the.button..

Click.the.

.( Landline) .panel

Click.on.the.number.input.box..You.can.

either.use.the.dial.pad.or.your.keyboard.to.

enter.the.telephone.number.

Click.

.

NOTES:

• If.you.are.using.your.headset.with.a.corded.telephone,.you.cannot.make.

landline.calls.using.this.software..You.have.to.use.the.corded.telephone.

your.headset.is.connected.to.for.making.landline.calls.

• If.the.headset.is.out.of.range.or.no.power,.you.will.see.

Unable to call.

Headset out of range or no power..in.the. .(Landline).panel.

To make a Skype/Lync call:

1.

2.

3.

Make.sure.the.headset.base.is.in.PC.mode.and.you.have.

logged.in.to.Skype.or.Lync..

Press.

on.the.headset.

Dial.the.number.on.your.Skype.or.Lync..

Prolonged.exposure.to.high.volume.levels.using.the.headset.may.damage.

your.hearing.

24

operation


•

•

•

•

Answer a call

When there is an incoming landline call:

You.can.choose.one.of.the.following.ways.to.answer.the.call:

Click .

.on.the.pop-up.window.

Click .

.in.the.Landline.status.bar.under.the..

.( Call Connectivity) .panel.

Click .

.in.the.

.( Landline) .panel..

Press.the.

button.on.the.headset..

When there is an incoming Skype/Lync call:

You.can.choose.one.of.the.following.ways.to.answer.the.call:

• Click .

.on.the.Skype/Lync.pop-up.window.

•

•

Click .

.in.the.Skype/Lync.status.bar.under.the..

.( Call Connectivity) .panel.

Press.the.

button.on.the.headset.

25

operation


•

•

•

•

End a call

To end a landline call:

You.can.choose.one.of.the.following.ways.to.end.the.call:

Click.

.in.the. .( Landline).panel.

Click.

.in.the.

Landline.status.bar.under.the.


Press.the.

button .on.the.headset.

Place.the.headset.in.the.headset.base..

•

•

To end a Skype/Lync call:

You.can.choose.one.of.the.following.ways.to.end.the.call:

• Click.

.in.the.Skype/Lync.status.bar.

under.the

.


end.the.call.on.Skype/Lync.

Press.the.

button .on.the.headset.

• Place.the.headset.in.the.headset.base..

26

operation options while on calls

Hold

You.can.hold.a.Skype,.Lync.or.landline.call.and.resume.it.at.any.

time.you.want.to.on.the.


To hold a landline call:

• Click.

HOLD.to.hold.the.current.call.

Phone.00:00:01

To resume a landline call:

• Click.

RESUME.to.resume.the.call.

HOLD

To hold a Skype/Lync call:

• While.on.a.Skype/Lync.call,.click.

HOLD.to.hold.the.current.call.

• You.can.make.another.Skype/Lync.call.if.necessary..

To resume a Skype/Lync call:

• Click. .or. .to.scroll.to.the.desired.call.if.there.is.more.than.

one.call.

• Click.

RESUME.to.resume.that.call.

27


Mute the.mute.function.allows.you.to.turn.off.the.microphone.or.the.

volume.of.the.headset.earpiece..

To mute a call:

•. Click. .at.the.bottom.of.the.

AT&T Softphone Call Manager to.turn.off.the.headset.microphone.. .turns.grey..the.voice.

prompt."Mute on".plays..the.

MUTE.light.on.the.headset.base.

flashes..If.you.have.enabled.the.microphone.mute.alert.setting,.

a.short.beep.plays.every.30.seconds.

To take a call off mute:


AT&T Softphone Call Manager to.

resume.the.two-way.conversation.. .turns.blue..You.hear.the.

voice.prompt "Mute off".

To mute the headset earpiece:


AT&T Softphone Call Manager to.turn.off.the.headset.earpiece.. .turns.grey..

To take off the headset earpiece mute:


AT&T Softphone Call Manager to.turn.the.headset.earpiece.back.on.. .turns.blue..

28


Landline call waiting

If.you.subscribe.to.call.waiting.service.offered.by.your.telephone.

service.provider,.there.is.a.call.waiting.alert.tone.if.you.receive.a.

second.incoming.call.while.you.are.already.on.a.call..

Using the (Landline) panel:

•

•

Click.

panel.

FLASH.in.the.

.( Landline) .

Click.

FLASH.again.at.any.time.

to.

switch.back.and.forth.between.calls.

Using the .( Call Connectivity).

panel:

• Click.

FLASH.in.the.landline..

status.bar.under.the..

.( Call Connectivity).

panel.

• Click.

FLASH.again.at.any.time.

to.

switch.back.and.forth.between.calls.

29

phonebook

Create phonebook entries

Create a new phonebook entry

1.

Click.the. .( Landline).panel.

2.

3.

4.

5.

Click.the.

PHONEBOOK.tab.

Click.

ADD.

enter.the.name.and.telephone.number.( Mobile,.Office,.Home.

or.

Other).in.the.corresponding.field.

Click.

SAVE.to.save.the.entry..Click.CANCEL.to.cancel.without.

saving.the.entry.

30

phonebook

Import phonebook entries

Import phonebook entries from Microsoft Outlook

1.

2.

3.

4.

5.


Click.the.

PHONEBOOK.tab.

Click.

IMPORT.

When.

Import contacts from

Microsoft Outlook?.displays,.

click.the.

YES.button.to.

confirm.

When.

XX contacts from

Microsoft Outlook has been

imported to the phonebook.

displays,.click.

OK to.finish.

Import contacts from

Microsoft Outlook?

•

•

•

•

NOTES:.

If.Microsoft.Outlook.is.not.installed,.

compatible.displays.

Microsoft Outlook is not found.displays.

If.Microsoft.Outlook.is.not.compatible,.

Microsoft Outlook is not

If.there.are.no.contacts.in.Microsoft.Outlook,.

No contact is found in

Microsoft Outlook displays.

If.Microsoft.Outlook.is.not.available.at.the.moment,.

Microsoft Outlook is unavailable at the moment. Please check Microsoft Outlook or try

import later displays.

31

phonebook review and search the phonebook

Review and search phonebook entries

1.

2.


Click.the.

PHONEBOOK.tab.

3.

use.the.scroll.bar.on.the.right.to.scroll.through.the.list.of.

phonebook.entries.if.necessary..You.can.also.use.the.search.bar.

to.search.for.entries.by.entering.names.or.numbers..Matching.

entries.show.below.the.search.bar.

32

phonebook dial, edit or delete phonebook entries

Dial a phonebook entry

1.

2.

3.

4.

Click.the. .( Landline).panel,.then.click.the.PHONEBOOK.tab.

find.the.entry.you.wish.to.dial..See.

Review and search

phonebook entries.on.the.previous.page.

Double.click.the.phone.number.you.wish.to.dial.

Click .

.

Edit a phonebook entry

1.

2.

3.

Click.the. .( Landline).panel,.then.click.the.PHONEBOOK.tab.

Click.the.entry.you.wish.to.edit,.then.click.

EDIT.(If.you.cannot.

see.any.entries,.make.sure.the.search.bar.is.blank).

Click.the.field.you.wish.to.add.or.edit.for.

Name,.Mobile,.

Office,.Home.or.Other.telephone.numbers.

4.

5.

6.

use.your.keyboard.to.edit.the.entries..

repeat.steps.3-4.if.you.need.to.edit.other.fields.

Click.

SAVE.to.confirm.and.save.

33

phonebook dial, edit or delete phonebook entries

Delete a phonebook entry

1.

Click.the. .( Landline)..

panel,.then.click.the.

PHONEBOOK.tab.

2.

3.

4.

5.

Click.the.entry.you.wish.to.

delete,.then.click.

EDIT (If.you.

cannot.see.any.entries,.make.

sure.the.search.bar.is.blank).

Click.

DELETE..the.screen.

displays.

Delete Contact? and.the.contact.name.

Delete Contact?

Charlie Johnson

If.you.do.not.want.to.delete.the.entry,.click.

NO..to.confirm.

deleting,.click.

YES..

the.screen.shows.

Deleted. Click.OK.

34

Caller Id

Call log

View the call log

If.there.are.any.missed.calls,.

the.total.number.of.missed.

calls.that.has.not.been.checked.

is.shown.on.the.

CALL LOG.tab.

to.view.the.call.log,.click.the.

.( Landline).panel, then click the.

CALL LOG.tab..Scroll.

through.the.call.log.with.the.

scroll.bar.on.the.right.if.

necessary..You.can.also.use..

the.search.bar.to.search.for..

a.specific.name.or.number.

if.needed.

800-880-2445

800-880-2445

Dial a call log entry

1.

Click.the.

Landline.panel,.then.click.the.CALL LOG.tab.

2.

3.

Double.click.the.phone.number.you.wish.to.dial.

Click .

.

35

Caller Id

Call log

Delete a call log entry

1.

2.

3.

4.

Click.the. .( Landline).panel,.

then.click.the.

CALL LOG.tab.

Click.the.entry.you.wish.to.

delete,.then.click.

EDIT.(If.you.

cannot.see.any.entries,.make.

sure.the.search.bar.is.blank).

Click.

Delete Call Log Entry.from.

the.options.shown..the.screen.

displays.

Are you sure you want to delete this log entry?

Click.

YES to.confirm.or.click.NO.

to.cancel..

Delete all call log entries

1.

2.

3.

Click.the. .( Landline).panel,.

then.click.the.

CALL LOG.tab.

Click.

CLEAR HISTORY.beside.the.

search.bar..the.screen.displays.

Clear call log history?

Click.

YES to.confirm.or.click.NO.

to.cancel..

800-883-2445

Create.new.Contact

Clear call log history?

36

Caller Id

Call log

Save a call log entry to the phonebook

1.

2.

3.

4.

5.

Click.the. .( Landline).panel,.then.click.the.CALL LOG.tab.

Click.the.entry.you.wish.to.save.to.the.phonebook,.then.click.

EDIT.(If.you.cannot.see.any.entries,.make.sure.the.search.bar.

is.blank).

Click.

Create New Contact.from.the.options.shown..


Name,.Mobile,.

Office,.Home.or.Other.telephone.numbers,.and.then.use.the.

keyboard.to.edit.the.entries.

Click.


Edit a call log entry

1.

2.

3.

4.

Click.the. .( Landline).panel,.then.click.the.CALL LOG.tab.

Click.the.entry.you.wish.to.edit,.then.click.

EDIT.(If.you.cannot.

see.any.entries,.make.sure.the.search.bar.is.blank).

Click.

Edit Contact.from.the.options.shown..


Name,.Mobile,.

Office,.Home.or.Other.telephone.numbers.

use.your.keyboard.to.edit.the.entries..

5.

6.

7.

repeat.steps.4-5.if.you.need.to.edit.other.fields.

Click.


37

Voce command

Voice command

About voice command

By.saying.certain.commands.to.the.headset,.you.can.make.or.

answer.calls.

Using voice command

Press.

MUTE /VOICE.on.the.side.of.the.headset..After.you.hear.

"Who would you like to call?".followed.by.a.beep,.say.the.desired.

command..

to.use.voice.command.when.there.is.an.incoming.call,.make.sure.

you.have.first.enabled.the.

Voice answer call.feature.(page.14)..

Say.the.desired.command.after.hearing.a.beep..

refer.to.pages.39-40.for.a.list.of.commands.

On screen display

If.you.have.enabled.the.on.screen.

display.feature.(page.15),.you.will.see..

pop-up.messages.displayed.on.your.

PC.to.guide.you.through.the.voice.

command.process.

38

Voce command

Voice command

General commands

Command

“What can I say?”

“Cancel.”

Action to.hear.a.list.of.voice.commands.

to.return.to.idle.mode.

Commands to make a call

Command

"Redial last number." first.name.+.last.name..

(from.directory)

Action to.redial.the.last.dialed.number.

to.call.a.specific.contact.number.from.

the.directory.

• If.there.are.multiple.names.

recognized,.you can

•

 Say.“Call one”,.“Call two”.or.

“Call three”.of.your.choice.

according.to.the.voice.prompt.

to.call.the.desired.contact.

-OR-

 Double.click.the.desired.number.

on.the.pop-up.screen.to.call.

If.the.contact.has.more.than.one.

number,.you can:

 Say."Call mobile",."Call office",.

"Call home".or."Call other".to.

call.the.desired.number.

-OR-

 Double.click.the.desired.number.

on.the.pop-up.screen.to.call.

39

Voce command

Voice command

Commands when there is an incoming call

If.you.have.enabled.the.

Voice answer call.feature.(page.14),.you.

can.use.the.following.commands..When.there.is.an.incoming.call,.

say.one.of.the.following.commands.after.hearing.a.beep..

Command

"Answer call"

"Mute ringer"

"Decline call"

Action to.answer.an.incoming.call.

to.mute.the.incoming.call.ringer.

to.decline.the.incoming.call.

40

appendix

Troubleshooting

If.you.have.difficulty.in.using.this.software.with.your.headset,.

please.try.the.suggestions.below..for.customer.service,.visit.our.

website.at.

www.telephones.att.com

.or.call

1 (800) 222–3111

..In.Canada,.dial

1 (866) 288-4268

.

I cannot install the software.

• Check.the.operating.system.of.your.PC.to.make.sure.it.is.

compatible.with.this.software..See.

Compatibility.on.page.2.

•

•

Make.sure.your.hard.drive.has.enough.space.to.install.the.

AT&T Softphone Call Manager.

Make.sure.the.file.is.not.corrupted..You.can.download.the.

AT&T Softphone Call Manager from..

www.telephones.att.com/attscm/downloads

.again.

I cannot run the AT&T Softphone Call Manager.

• try.to.restart.your.PC.before.you.run.the.software.again..

• Make.sure.you.have.set.your.fire.wall.or.any.antivirus.software.

to.allow.this.software.to.run.

I cannot update my AT&T Softphone Call Manager.

• Make.sure.your.PC.is.connected.to.the.Internet.

• Make.sure.you.have.set.your.fire.wall.or.any.antivirus.software.

to.allow.this.software.to.check.for.updates..

I cannot use my Skype/Lync with the AT&T Softphone

Call Manager.

•

•

Make.sure.you.have.installed.Skype/Lync.and.logged.in.to..

the.programs..

Make.sure.your.headset.is.in.PC.mode..Press.the.

PHONE.or.

PC.button.on.the.headset.base.to.switch.between.modes.

41

appendix

Troubleshooting

•

•

AT&T DECT Headset does not appear in the audio devices control panel on my PC.

Make.sure.you.have.turned.on.the.headset.

Make.sure.you.have.correctly.installed.the.headset.and.

headset.base..refer.to.your.tL7910/tL7912.user’s.manual.for.

more.information..

I cannot see the headset mode, and the and icons are always in grey on the bottom of AT&T Softphone Call Manager.

• Make.sure.you.have.correctly.installed.the.headset.and.

headset.base..refer.to.your.tL7910/tL7912.user’s.manual.for.

more.information..

•

•

I can’t hear any audio.

• Make.sure.you.are.in.PC.mode.and.the.headset.is.charged..

Press.the.

PHONE.or.PC.button.on.the.headset.base.to.switch.

between.modes.

• Slide.the.volume.switch.at.the.top.of.the.headset.towards.

VOL+.

or.

VOL-.to.adjust.the.listening.volume.

Adjust.the.volume.in.the.audio.settings.of.your.PC.

Make.sure.you.have.set.the.audio.settings.correctly.(page.3).

•

•

I hear noise or static when using the headset.

• try.lowering.the.microphone.volume.by.pressing..

q VOLUME /MICROPHONE.on.the.headset.base.or.adjusting.

the.PC.audio.settings.

• try.lowering.the.listening.volume.by.sliding.the.volume.switch..

at.the.top.of.the.headset.towards.

VOL-.or.adjusting.the.PC..

audio.settings.

Move.the.microphone.farther.away.from.your.mouth.

Adjust.the.

Headset operating range.(page.22).to.a.lower.setting.

42

appendix

Troubleshooting

I can’t make calls using the software.

• Make.sure.you.are.in.PC.mode.and.the.headset.is.charged..

Press.the.

PHONE.or.PC.button.on.the.headset.base.to.switch.

between.modes.

•

•

•

Make.sure.the.headset.is.registered.to.the.headset.base...

See.the.

Adding and registering headsets.section.in.the.

tL7910/tL7912.user’s.manual.for.details.

Make.sure.the.

CORDED HANDSET CONNECTED.switch.on.the.

headset.base.is.set.to.

NO..

If.you.are.using.your.headset.with.a.corded.telephone,.you.cannot.

make.landline.calls.using.this.software..You.have.to.use.the.corded.

telephone.your.headset.is.connected.to.for.making.landline.calls.

The other party cannot hear me.

• Make.sure.your.headset.is.not.muted.

• try.increasing.the.microphone.volume.by.pressing..

VOLUME ./MICROPHONE.on.the.headset.base.or.adjusting.

the.PC.audio.settings.

•

•

I cannot import phonebook from Microsoft Outlook.

Make.sure.the.contact.list.in.your.Microsoft.Outlook.is.not.empty.

Make.sure.you.installed.Microsoft.Outlook.2003.or.above.

I cannot hear any sound from Windows Media Player/iTunes when there is an incoming call.

• Change.the.setting.in. .( Settings) >.GENERAL.>.Media Player

> Action on player when calls begin.to.No action (page.14).

I have already logged in to Skype but the status in the Call

Connectivity panel shows Logged out.

• Launch.Skype,.then.go.to.

Tools.>.Options.>.Advanced.>.

Advanced Settings.>.Manage other programs’ access to

Skype.>.Locate.ATTSCM.exe.>.Click.Change >.Check.Allow

this program to use skype.>.Click.OK.

43

appendix

Troubleshooting

My voice is not recognized.

•

•

•

•

•

Make.sure.you.have.set.the.audio.settings.correctly.(page.3).

Make.sure.you.are.wearing.the.headset.correctly.with.the.

speaker.pointing.to.your.mouth.

When.you.say.the.command,.say.it.clearly,.in.a.consistent.

speed.and.louder.than.the.background.noise.

When.voice.command.fails,.you.will.hear."I didn't catch that.

Please try again.".Press.

MUTE /VOICE.and.repeat.your.command.

If.you.are.in.a.very.noisy.place,.you.can.simply.

press.the..

button.on.the.headset.to.answer.a.call.

44

Index

Index

A

Action.on.player.when.calls.

begin..14

Answer.a.call..25

Audio..3

C

Caller.ID.Announce..16,.19

Call.log..35–37

Compatibility..2

Contact..21

Create.a.phonebook.entry..30

D

Default.mode..11

Delete.a.call.log.entry..36

Delete.all.call.log.entries..36

Delete.a.phonebook.entry..34

Dial.a.call.log.entry..35

Dial.a.phonebook.entry..33

Dial.mode..16

E edit.a.call.log.entry..37

edit.a.phonebook.entry..33

end.a.call..26

H headset.operating.range..22

hold.calls..27

I

Import.phonebook.entries..31

Incompatible.version.alert.

display..20

Installation..2

L

Landline.call.waiting..29

Log.in..23

Low.battery.alert.tone..12

M

Make.a.call..24

Microphone.mute.alert..

tone..13

Mute..28

N no.line.alert.display..17

not.installed.alert.display..19

O

On.screen.display..15

P

PC.speaker..18

Phonebook..30–34

Q

Quick.reference.guide..5–9

45

Index

Index

R resume.calls..27

review.and.search.phonebook.

entries..32

ringer.played.at.location..17

ringer.tone..12

S

Save.a.call.log.entry.to.the.

phonebook..37

Second.inbound.call.alert..13

Settings about..21–22 audio..3

general..11–15 landline..16–18 softphone..19–20

Skype.access..4

T troubleshooting..41–44

U updates..22

user.guide..21

V

View.the.call.log..35

Voice.command..38–40

46

www.telephones.att.com

© 2013 advanced american Telephones. all rights reserved. aT&T and the aT&T logo are trademarks of aT&T Intellectual property licensed to advanced american Telephones, San antonio, TX 78219.

Issue 3 aT&T 06/13.

Microsoft®, Windows®, Windows Xp®, Windows Vista®, Windows Media player® and

Microsoft outlook® are registered trademarks of Microsoft Corporation.

The Skype name is a trademark of Skype.

Microsoft Lync is a registered trademark of Microsoft Corporation. iTunes® is a registered trademark of apple, Inc. all other trademarks are the properties of their respective owners.

AT&T TL7910 Installation and Operation Guide

Installation and

Operation Guide for

AT&T Softphone Call

Manager for use with

TL7910/TL7912 headset

Installation and Operation Guide for

AT&T Softphone Call Manager for use with

TL7910/TL7912 headset

Getting started

Operation

Phonebook

Caller ID

Appendix

Index

SOFTPHONE LANDLINE SETTINGS

www.telephones.att.com

1 (800) 222–3111

1 (866) 288-4268

www.telephones.att.com/attscm/downloads

www.telephones.att.com

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Table of contents