AT&T | TL7912 | User guide | AT&T TL7912 User guide

Installation and
Operation Guide for
AT&T Softphone Call
Manager for use with
TL7910/TL7912 headset
Installation and Operation Guide for
AT&T Softphone Call Manager for use with
TL7910/TL7912 headset
Table of contents
Getting started
Introduction..................................... 1
Installation....................................... 2
Compatibility............................... 2
Installation................................... 2
Important settings....................... 3
Audio settings............................ 3
Skype access authorization..... 4
Quick reference guide - .
Call Connectivity .
panel............................................... 5
Call status messages.............. 6
Battery status............................. 6
Quick reference guide - .
Landline panel..................... 7
Quick reference guide - .
Settings panel.......................9
Settings............................................ 10
About Settings.......................... 10
Settings - General................... 11
Default mode............................. 11
Low battery alert tone.......... 12
Ringer tone................................. 12
Second inbound call alert.... 13
Microphone mute alert .
tone................................................ 13
Action on player when .
calls begin.................................. 14
Voice answer call.................... 14
On screen display.................... 15
Settings - Landline.................. 16
Caller ID Announce................ 16
Dial mode.................................... 16
No line alert display............... 17
Ringer played at location.... 17
PC speaker.................................. 18
Settings - Softphone............. 19
Caller ID Announce................ 19
Not installed alert display.... 19
Incompatible version alert
display........................................... 20
Settings - About........................ 21
User guide................................... 21
Contact......................................... 21
Headset operating range..... 22
Software update....................... 22
Operation
Making, answering and .
ending calls................................ 23
Log in Skype/Lync.................. 23
Make a call................................. 24
Answer a call............................. 25
End a call..................................... 26
Options while on calls.............. 27
Hold................................................ 27
Mute............................................... 28
Landline call waiting............... 29
Phonebook
Create phonebook entries...... 30
Create a new phonebook
entry.............................................. 30
Import phonebook entries...... 31
Import phonebook entries
from Microsoft Outlook........ 31
Review and search the
phonebook.................................. 32
Review and search
phonebook entries................. 32
Dial, edit or delete .
phonebook entries................. 33
Dial a phonebook entry....... 33
Edit a phonebook entry....... 33
Delete a phonebook entry.... 34
Caller ID
Call log............................................. 35
View the call log...................... 35
Dial a call log entry................ 35
Delete a call log entry.......... 36
Delete all call log entries.... 36
Save a call log entry to .
the phonebook......................... 37
Edit a call log entry................ 37
Voice command............................ 38
About voice command.......... 38
Using voice command........... 38
On screen display.................... 38
General commands................ 39
Commands to make a call.... 39
Commands when there is .
an incoming call...................... 40
Appendix
Troubleshooting........................... 41
Index
Index.................................................. 45
Getting started
Introduction
The AT&T Softphone Call Manager helps you to unify your
everyday business communication using your AT&T TL7910/
TL7912 cordless headset. Before using the AT&T Softphone Call
Manager, make sure you have:
1. Installed your TL7910 headset using installation option 3, or
TL7912 headset using installation option 2 as described in
their respective user’s manuals.
2. Installed the AT&T Softphone Call Manager on your
computer using the CD-ROM provided in the package..
-ORVisit www.telephones.att.com/downloads to download the
software. Unzip and install the file after download.
With the USB cable connected to the headset base and software
installed on your computer, you can make or receive traditional
landline calls, VoIP calls through SkypeTM or Microsoft Lync®, or
even use the voice command feature to make or answer calls by
simply saying specific commands.
You can use the dial pad in the
(Landline) panel to make
traditional landline calls. You can also add phonebook entry or
import phonebook entries from Microsoft Outlook® into the
software PHONEBOOK tab. The CALL LOG tab provides you with
information of all incoming, outgoing and missed calls.
In the
(Call Connectivity) panel, you can view the current
status of your Skype, Lync and landline calls. To make VoIP calls,
launch your Skype or Lync and dial the number from there. To
receive or end calls, you can simply press the button on the
headset, use the Skype or Lync program, or use the
corresponding buttons in the
(Call Connectivity) panel.
You can check for software updates or configure various settings
in the
(Settings) panel to best suit your needs.
Microsoft® and Microsoft Outlook® are registered trademarks of .
Microsoft Corporation.
The Skype name is a trademark of Skype.
Microsoft Lync is a registered trademark of Microsoft Corporation.
Getting started
Installation
Compatibility
The AT&T Softphone Call Manager works with Microsoft®
Windows® 2000, Windows XP®, Windows Vista® or Windows 7
systems with the following programs:
Skype® 5.0 or above
Microsoft Lync® 2010
Windows Media Player® 10 or above
iTunes® 10 or above
Microsoft Outlook® 2003 or above
Installation
To install the AT&T Softphone Call Manager:
1. Put the CD-ROM that comes with the package into the PC. Open
My computer, then double click to open the disk drive.
-OR Visit www.telephones.att.com/downloads to download the
software. Unzip the file after download.
2.Double click the installation file to begin the InstallShield
Wizard.
3.If any security warning window pops up, click the appropriate
button to authorize the installation of the software. Click Run
4. Click Next>. Read the license agreement, then accept the terms
by pressing the upper checkbox. Press Next> to continue
5.The default installation path is C:\Program Files\AT&T\AT&T Softphone Call Manager. Click the Browse... button to change
the path if necessary. Click Next>.
6. Click Install to begin installation.
7.When the installation is done, press Finish to exit the
installation program. If you want to launch the .
AT&T Softphone Call Manager after installation, tick the
option checkbox before pressing Finish.
Windows®, Windows XP®, Windows Vista® and Windows Media Player® are
registered trademarks of Microsoft Corporation.
iTunes® is a registered trademark of Apple, Inc.
All other trademarks are the properties of their respective owners.
Getting started
Important settings
Audio settings
After you have installed the AT&T Softphone Call Manager,
check to make sure the audio setting is properly configured
in your Windows system. If you have installed Skype and/or
Microsoft Lync and want to use them with your headset, make
sure the audio settings are configured correctly in the programs
as well.
a) Audio settings in Windows system:
i. Launch the AT&T Softphone Call Manager program.
ii. Click the
(Settings) panel, then the General tab.
iii. Click [Click to launch audio devices control panel].
iv. Make sure AT&T DECT Headset is selected under the
playback and recording settings in your Windows system.
b) Audio settings in Skype:
i. Launch the Skype program.
ii. Click Tools, then Options.
iii. Click Audio settings.
iv. Make sure AT&T DECT Headset is selected under the
speakers and microphone settings.
c) Audio settings in Microsoft Lync:
i. Launch the Microsoft Lync program.
ii. Click Options, then Audio device.
iii. Make sure AT&T DECT Headset is selected under the Audio
device setting.
IMPORTANT
Periodically check for software updates. Go to the ABOUT tab under the .
(Settings) panel in the AT&T Softphone Call Manager, then click .
Check Update. For more details, refer to the Software update section on
page 22.
Getting started
Important settings
Skype access authorization
The first time you run Skype after you have installed the AT&T
Softphone Call Manager, Skype may ask for your authorization
to run the softphone program. Click the appropriate button on
the screen to allow the access.
If you have accidentally denied the access, follow the steps below
to allow the access:
• Launch Skype, then go to Tools > Options > Advanced >
Advanced Settings > Manage other programs’ access to
Skype > Locate ATTSCM.exe > Click Change > Check Allow
this program to use skype > Click OK.
Getting started
Quick reference guide -
Call Connectivity panel
1
2
3
4
1/2
5
6
1. Minimize button -- Click the button to minimize the software.
2. Close button -- Click the button to close the software.
3. Call status -- Displays the status of Skype/Lync/landline
calls.
4. Switch between Skype/Lync calls -- Click or
between calls when there are multiple calls.
to switch
5. Battery status -- Displays the battery status of the active
headset when it is placed in the headset base (see page 6).
6. Current mode -- Displays whether the active headset is in
Phone, PC, or Phone - lifter mode.
Getting started
Quick reference guide -
Call Connectivity panel
Call status messages
The table below summarizes all the call status messages in the
Call Connectivity panel.
Call ended
You have just ended a call.
Call on hold
The call is being put on hold.
Calling to
You are making an outside call.
Check telephone line
No telephone line is connected to the
headset base.
Incoming call
There is an incoming call.
Incompatible version
The Skype/Lync version you are
currently using is not compatible with
the software.
Logged in
You have logged in to Skype/Lync.
Logged out
You have logged out from Skype/Lync.
Not installed
Skype/Lync is not installed on .
your computer.
On a call with
You are on a call with XXX.
Battery status
The table below summarizes all the battery status when the
headset is placed in the headset base.
The headset battery has no or very little charge.
The headset battery is charging.
The headset battery is fully charged.
Getting started
Quick reference guide -
Landline panel
1
2
5
6
4
3
7
8
1. PHONEBOOK tab -- Click the tab to show the phonebook.
2. IMPORT -- Click to import contacts from Microsoft Outlook.
3. ADD -- Click to create a new phonebook entry.
4. Search bar -- Enter characters or numbers to search for
phonebook entries.
5. Dial box -- Enter numbers to call or click
desired number from dialing history.
6.
to choose the
-- Click to make a landline call.
7. PAUSE -- Click to add a three-second pause.
8. FLASH -- Click to switch between landline calls.
Getting started
Quick reference guide -
Landline panel
1
2
3
5
4
6
7
1. CALL LOG tab -- Click the tab to show the call log.
2. CLEAR HISTORY -- Click to delete all records in the call log.
3. Search bar -- Enter characters or numbers to search .
for call log entries.
4. ALL -- Click to show all landline call records.
5. IN -- Click to show the records of incoming landline calls.
6. OUT -- Click to show the records of outgoing landline calls.
7. MISSED -- Click to show the records of missed landline calls.
Getting started
Quick reference guide -
Settings panel
1
2
3
4
1. General, Landline, Softphone, and About tabs -Click the tab of the setting you want to edit (see Settings on
pages 10-22).
2. Introduction panel -- Provides an introduction for each item
in the SETTINGS panel.
3. RESTORE DEFAULT -- Click to restore all settings .
to their default settings.
4. APPLY -- Click to confirm any setting changes.
Getting started
Settings
About Settings
You may customize various settings in the
(Settings) panel
before you start using the software. Below is an introduction of
what you can set in each tab.
Use the General tab to set the headset base default mode,
headset low battery alert tone, ringer tone, second inbound .
call alert, headset microphone muted alert, action on player when
calls begin, voice answer call or on screen display.
Use the Landline tab to set the landline caller ID announce, dial
mode, no line alert display, the location of the ringer to be played or .
PC speaker.
Use the Softphone tab to enable or disable softphone .
caller ID announce, the alert message when Skype or Lync
is not installed on your computer, or when their versions are
incompatible with this software.
Use the About tab to download the Installation and Operation
Guide of the software, or to obtain customer service information.
You can also set headset operating range, check the current
software and firmware versions, or check if there is an updated
software version for download.
10
Getting started
Settings - General
Default mode
Before using the headset,
you may change the default
mode of your headset. When
you press on your headset
in idle mode, it automatically
switches to the default mode
you selected. You can choose
between Phone mode and .
PC mode.
PC
Phone
To choose PHONE mode:
1.
2.
3.
4.
5.
Click the
(Settings) panel.
Click the General tab.
Click q in the Default mode drop down menu.
Click Phone.
Click the APPLY button to confirm. The PHONE light on the
headset base turns on.
To choose PC mode:
1.
2.
3.
4.
5.
Click the
(Settings) panel.
Click the General tab.
Click q in the Default mode drop down menu.
Click PC.
Click APPLY to confirm. The PC light on the headset base
turns on.
11
Getting started
Settings - General
Low battery alert tone
The headset beeps twice every
20 seconds when the headset
battery is low. You can enable or
AT&T
Softphone
Call Manager
disable this
alert
tone.
To enable or disable the low
battery alert tone:
1.
2.
3.
4.
5.
Enable
Disable
Click the
(Settings) panel.
Click the General tab.
Click Current
q inmode
thePCLow battery alert drop down menu.
SOFTPHONE
LANDLINE SET
Headset
In Use
Click Enable or Disable.
Click APPLY to
confirm. Landline
General
Softphone
Media Player
Su
Ringer tone
Default
mode:
You can choose
one
of .
When the headset is not in use
10 ringer tones
for
the
headset.
and you press ON/OFF, your
headset automatically switches to
1. Click thethe default
(Settings)
panel.
mode selected.
2. Click the General tab.
Low battery alert:
3. Click q in
thedisable
Ringer
Select
to turntone
off low
battery
alert tone.
drop down
menu.
4. Click the desired ringer tone.
Ringer tone:
You can
one of 10 ringer
5. Click APPLY
tochoose
confirm.
tones for the headset.
6. To listen to the selected
ringer tone, slide the .
volume switch at the top .
of the headset towards .
VOL+ or VOL-.
12
Default mode
Phone
Low battery alert
Enable
Ringer 7
Ringer 1
High 2
Headset operating range Ringer
Ringer 3
Microphone muted alert Enable
Ringer 4
Ringer 5
Second inbound call alert Ringer
Continuous
6
Ringer 7
Ringer 8
Ringer tone
[Click to launch audio devices control pan
RESTORE TO DEFAULT
A
Getting started
Settings - General
Second inbound call alert
This software allows you to
have three kinds of calls,
namely the Landline, Skype or
Lync call. While you are on a
call of any kind and there is
another kind of incoming call,
you will hear an alert tone. You
can set the alert tone to sound
continuously or play once only,
or disable the alert tone.
Continuous
Play once
Ignore
To set or disable the second inbound call alert:
1. Click the
(Settings) panel.
2. Click the General tab.
3. Click q in the Second inbound call alert drop down menu.
4. Click Continuous, Play once or Ignore.
5. Click the APPLY button to confirm.
Microphone mute alert tone
If the headset microphone is
muted, the headset beeps every
30 seconds to alert you. You
can enable or disable this alert
tone.
To enable or disable the
Enable
Disable
alert tone:
1. Click the
(Settings) panel.
2. Click the General tab.
3. Click q in the Microphone mute alert drop down menu.
4. Click Enable or Disable.
5. Click the APPLY button to confirm.
13
Getting started
Settings - General
Action on player when calls begin
If there is an incoming call
when you are using Windows
Media Player or iTunes, the
media player can either pause
or take no action (continue
playing). The default setting .
is Pause.
Pause
No action
To change the setting:
1. Click the
(Settings) panel.
2. Click the General tab.
3. Click q in the Action on player when calls begin .
drop down menu.
4. Click Pause or No action.
5. Click APPLY to confirm.
Voice answer call
You can answer an incoming
call using voice command .
(page 40). You can enable or
disable this feature.
To enable or disable the voice
answer call setting:
Enable
Disable
1. Click the
(Settings) panel.
2. Click the General tab.
3. Click q in the Voice answer
call drop down menu.
4. Click Enable or Disable.
5. Click APPLY to confirm.
14
Getting started
Settings - General
On screen display
If this feature is enabled, there
is a pop-up window displayed
on your PC screen when you
are using the voice command
feature (pages 38-40).
To enable or disable the on
screen display:
1.
2.
3.
4.
5.
Click the
(Settings) panel.
Click the General tab.
Click q in the On screen display drop down menu.
Click Enable or Disable.
Click the APPLY button to confirm.
15
Enable
Disable
Getting started
Settings - Landline
Caller ID Announce
The Caller ID Announce .
feature lets you know who is
calling through landline without
having to look at the display.
You can enable or disable the
Caller ID Announce feature for
landline calls.
To enable or disable the caller
ID announce:
1.
2.
3.
4.
5.
Enable
Disable
Click the
(Settings) panel.
Click the Landline tab.
Click q in the Caller ID Announce drop down menu.
Click Enable or Disable.
Click the APPLY button to confirm.
Dial mode
The dial mode is preset to tone
dialing. If you have pulse (rotary)
service, you must change the
dial mode to pulse dialing
before using the headset.
Tone
Pulse
To set the dial mode:
1. Click the
(Settings) panel.
2. Click the Landline tab.
3. Click q in the Dial mode
drop down menu.
4. Click Tone or Pulse.
5. Click APPLY to confirm.
16
Getting started
Settings - Landline
No line alert display
If there is no line connected .
to the headset base, the
Landline status bar in the .
(Call Connectivity) panel
displays Check telephone line.
You can enable or disable the .
alert message.
1.
2.
3.
4.
5.
Click
Click
Click
Click
Click
Enable
Disable
the
(Settings) panel.
the Landline tab.
q in the No line alert display drop down menu.
Enable or Disable.
APPLY to confirm.
Ringer played at location
You can choose whether the
ringer will be played through .
the headset earpiece or both
the headset earpiece and .
PC speaker.
Headset
1. Click the
(Settings) panel. Both headset and PC speaker
2. Click the Landline tab.
3. Click q in the Ringer played
at drop down menu.
4. Click Headset or Both headset and PC speaker.
5. Click APPLY to confirm.
NOTE: If you change the setting to Both headset and PC speaker, make
sure the audio settings in your Windows system is also changed to the
connected PC speaker device. Refer to the Audio settings in Windows
system section on page 3 for details.
17
Getting started
Settings - Landline
PC speaker
If you have chosen the ringer
to be played through both the
headset and PC speaker, you
have to choose the appropriate
speaker setting.
1. Click the
(Settings) panel.
2. Click the Landline tab.
3. Click q in the PC Speaker
drop down menu.
4. Click the desired PC speaker.
5. Click APPLY to confirm.
18
Realtek HD Audio output
SoundMAX HD Audio
Getting started
Settings - Softphone
Caller ID Announce
The Caller ID Announce feature
lets you know who is calling
through softphone without
having to look at the display.
You can enable or disable the
Caller ID Announce feature for
softphone calls.
Enable
Disable
1. Click the
(Settings) panel.
2. Click the Softphone tab.
3. Click q in the Caller ID announce drop down menu under
Skype/Lync section.
4. Click Enable or Disable.
5. Click APPLY to confirm.
Not installed alert display
If Skype or Lync is not .
installed on your computer,.
the Skype/Lync status bar in
the
(Call Connectivity)
panel shows Not installed. You
can enable or disable this
display message.
Enable
Disable
1. Click the
(Settings) panel.
2. Click the Softphone tab.
3. Click q in the Not installed alert display drop down menu
under Skype/Lync section.
4. Click Enable or Disable.
5. Click APPLY to confirm.
19
Getting started
Settings - Softphone
Incompatible version alert display
If the current Skype or .
Lync installed on your .
computer is not compatible
with this software, the .
Skype/Lync status bar in the
(Call Connectivity) panel
shows Incompatible version.
You can enable or disable this
alert message.
Enable
Disable
1. Click the
(Settings) panel.
2. Click the Softphone tab.
3. Click q in the Incompatible version alert display drop down
menu under Skype/Lync section.
4. Click Enable or Disable.
5. Click APPLY to confirm.
20
Getting started
Settings - About
User guide
You can download the
Installation and Operation
Guide from our webpage.
Support
1. Click the
(Settings) panel.
2. Click the About tab.
3. Click User Guide in the
Support section.
Contact
You can obtain customer support information from our Product
Support webpage.
1. Click the
(Settings) panel.
2. Click the About tab.
3. Click Contact in the Support section.
21
Getting started
Settings - About
Headset operating range
You can choose the headset .
to operate in high, middle
or low range. The lower the
operating range you set, the
higher the intensity of signal it
will become.
1. Click the
(Settings) panel.
2. Click the About tab.
3. Click q in the Headset
operating range drop .
down menu.
4. Click the desired operating range.
• High - up to 500 feet.
• Middle - up to 200 feet.
• Low - up to 50 feet.
5. Click the APPLY button to confirm.
High
Middle
Low
Software update
Periodically check for latest
software updates to always
keep your software up to date.
1. Click the
(Settings) panel.
2. Click the About tab.
3. Click Check Update in the
k
Software update section.
4. If there is any new software
version, click Download to download the new version.
5. When the download is done, click Update Now to install the
new version you have just downloaded.
22
Operation
Making, answering and ending calls
Log in Skype/Lync
To make or receive VoIP calls via
Skype/Lync, make sure you log in to the
respective program before use.
in
1. Launch the Skype/Lync program.
2. Enter you user ID and password to log
in to the Skype/Lync program. The Skype/Lync status bar
under the
(Call Connectivity) panel displays Logged in.
NOTE: If you have logged in to the Lync program before, or you have
logged in to the Skype program before and checked Sign me in when
Skype starts, the Skype/Lync program will automatically log in without
asking you for user ID and password.
23
Operation
Making, answering and ending calls
Make a call
To make a landline call:
1. Click the
(Landline) panel.
2. Click on the number input box above the dial
pad. You can either use the dial pad or your
keyboard to enter the telephone number.
3. Click
or on the headset.
-OR1. Press on the headset. Make sure the
number input box is blank before you press
the button.
2. Click the
(Landline) panel
3. Click on the number input box. You can
either use the dial pad or your keyboard to
enter the telephone number.
4. Click
.
NOTES:
• If you are using your headset with a corded telephone, you cannot make
landline calls using this software. You have to use the corded telephone
your headset is connected to for making landline calls.
• If the headset is out of range or no power, you will see Unable to call.
Headset out of range or no power. in the
(Landline) panel.
To make a Skype/Lync call:
1. Make sure the headset base is in PC mode and you have
logged in to Skype or Lync.
2. Press on the headset.
3. Dial the number on your Skype or Lync.
Prolonged exposure to high volume levels using the headset may damage
your hearing.
24
Operation
Making, answering and ending calls
Answer a call
When there is an incoming landline call:
You can choose one of the following ways to answer the call:
on the pop-up window.
• Click
• Click
in the Landline status bar under the .
(Call Connectivity) panel.
in the
(Landline) panel.
• Click
• Press the button on the headset.
When there is an incoming Skype/Lync call:
You can choose one of the following ways to answer the call:
• Click
on the Skype/Lync pop-up window.
in the Skype/Lync status bar under the .
• Click
(Call Connectivity) panel.
• Press the button on the headset.
25
Operation
Making, answering and ending calls
End a call
To end a landline call:
You can choose one of the following ways to end the call:
in the
(Landline) panel.
• Click
• Click
in the Landline status bar under the.
(Call Connectivity) panel.
• Press the button on the headset.
• Place the headset in the headset base.
To end a Skype/Lync call:
You can choose one of the following ways to end the call:
• Click
in the Skype/Lync status bar under the.
(Call Connectivity) panel.
• End the call on Skype/Lync.
• Press the button on the headset.
• Place the headset in the headset base.
26
Operation
Options while on calls
Hold
You can hold a Skype, Lync or landline call and resume it at any
time you want to on the
(Call Connectivity) panel.
To hold a landline call:
• Click HOLD to hold the current call.
Phone 00:00:01
HOLD
To resume a landline call:
• Click RESUME to resume the call.
To hold a Skype/Lync call:
• While on a Skype/Lync call, click HOLD to hold the current call.
• You can make another Skype/Lync call if necessary.
To resume a Skype/Lync call:
• Click or to scroll to the desired call if there is more than
one call.
• Click RESUME to resume that call.
27
Operation
Options while on calls
Mute
The mute function allows you to turn off the microphone or the
volume of the headset earpiece.
To mute a call:
• Click at the bottom of the AT&T Softphone Call Manager
to turn off the headset microphone. turns grey. The voice
prompt "Mute on" plays. The MUTE light on the headset base
flashes. If you have enabled the microphone mute alert setting,
a short beep plays every 30 seconds.
To take a call off mute:
• Click at the bottom of the AT&T Softphone Call Manager to
resume the two-way conversation. turns blue. You hear the
voice prompt "Mute off".
To mute the headset earpiece:
• Click
at the bottom of the AT&T Softphone Call Manager
to turn off the headset earpiece.
turns grey.
To take off the headset earpiece mute:
• Click
at the bottom of the AT&T Softphone Call Manager
to turn the headset earpiece back on.
turns blue.
28
Operation
Options while on calls
Landline call waiting
If you subscribe to call waiting service offered by your telephone
service provider, there is a call waiting alert tone if you receive a
second incoming call while you are already on a call.
Using the
(Landline) panel:
• Click FLASH in the
(Landline)
panel.
• Click FLASH again at any time to
switch back and forth between calls.
Using the
(Call Connectivity) panel:
• Click FLASH in the landline .
status bar under the .
(Call Connectivity) panel.
• Click FLASH again at any time to
switch back and forth between calls.
29
Phonebook
Create phonebook entries
Create a new phonebook entry
1.
2.
3.
4.
Click the
(Landline) panel.
Click the PHONEBOOK tab.
Click ADD.
Enter the name and telephone number (Mobile, Office, Home
or Other) in the corresponding field.
5. Click SAVE to save the entry. Click CANCEL to cancel without
saving the entry.
30
Phonebook
Import phonebook entries
Import phonebook entries from Microsoft Outlook
1.
2.
3.
4.
Click the
(Landline) panel.
Click the PHONEBOOK tab.
Click IMPORT.
When Import contacts from
Microsoft Outlook? displays,
click the YES button to
confirm.
5. When XX contacts from
Microsoft Outlook has been
imported to the phonebook
displays, click OK to finish.
Import contacts from
Microsoft Outlook?
NOTES:
• If Microsoft Outlook is not installed, Microsoft Outlook is not found displays.
• If Microsoft Outlook is not compatible, Microsoft Outlook is not
compatible displays.
• If there are no contacts in Microsoft Outlook, No contact is found in
Microsoft Outlook displays.
• If Microsoft Outlook is not available at the moment, Microsoft Outlook
is unavailable at the moment. Please check Microsoft Outlook or try
import later displays.
31
Phonebook
Review and search the phonebook
Review and search phonebook entries
1. Click the
(Landline) panel.
2. Click the PHONEBOOK tab.
3. Use the scroll bar on the right to scroll through the list of
phonebook entries if necessary. You can also use the search bar
to search for entries by entering names or numbers. Matching
entries show below the search bar.
32
Phonebook
Dial, edit or delete phonebook entries
Dial a phonebook entry
1. Click the
(Landline) panel, then click the PHONEBOOK tab.
2. Find the entry you wish to dial. See Review and search
phonebook entries on the previous page.
3. Double click the phone number you wish to dial.
4. Click
.
Edit a phonebook entry
1. Click the
(Landline) panel, then click the PHONEBOOK tab.
2. Click the entry you wish to edit, then click EDIT (If you cannot
see any entries, make sure the search bar is blank).
3. Click the field you wish to add or edit for Name, Mobile,
Office, Home or Other telephone numbers.
4. Use your keyboard to edit the entries.
5. Repeat steps 3-4 if you need to edit other fields.
6. Click SAVE to confirm and save.
33
Phonebook
Dial, edit or delete phonebook entries
Delete a phonebook entry
1. Click the
(Landline) .
panel, then click the
PHONEBOOK tab.
2. Click the entry you wish to
delete, then click EDIT (If you
Delete Contact?
cannot see any entries, make
Charlie Johnson
sure the search bar is blank).
3. Click DELETE. The screen
displays Delete Contact?
and the contact name.
4. If you do not want to delete the entry, click NO. To confirm
deleting, click YES.
5. The screen shows Deleted. Click OK.
34
Caller ID
Call log
View the call log
If there are any missed calls,
the total number of missed
calls that has not been checked
is shown on the CALL LOG tab.
To view the call log, click the�
(Landline) ������������������
panel, then click
the CALL LOG tab. Scroll
through the call log with the
scroll bar on the right if
necessary. You can also use .
the search bar to search for .
a specific name or number.
if needed.
800-880-2445
800-880-2445
Dial a call log entry
1. Click the Landline panel, then click the CALL LOG tab.
2. Double click the phone number you wish to dial.
3. Click
.
35
Caller ID
Call log
Delete a call log entry
1. Click the
(Landline) panel,
then click the CALL LOG tab.
2. Click the entry you wish to
delete, then click EDIT (If you
cannot see any entries, make
sure the search bar is blank).
3. Click Delete Call Log Entry from
the options shown. The screen
displays Are you sure you want
to delete this log entry?
4. Click YES to confirm or click NO
to cancel.
800-883-2445
Create New Contact
Delete all call log entries
1. Click the
(Landline) panel,
then click the CALL LOG tab.
2. Click CLEAR HISTORY beside the
search bar. The screen displays
Clear call log history?
3. Click YES to confirm or click NO
to cancel.
36
Clear call log history?
Caller ID
Call log
Save a call log entry to the phonebook
1. Click the
(Landline) panel, then click the CALL LOG tab.
2. Click the entry you wish to save to the phonebook, then click
EDIT (If you cannot see any entries, make sure the search bar
is blank).
3. Click Create New Contact from the options shown.
4. Click the field you wish to add or edit for Name, Mobile,
Office, Home or Other telephone numbers, and then use the
keyboard to edit the entries.
5. Click SAVE to confirm and save.
Edit a call log entry
1. Click the
(Landline) panel, then click the CALL LOG tab.
2. Click the entry you wish to edit, then click EDIT (If you cannot
see any entries, make sure the search bar is blank).
3. Click Edit Contact from the options shown.
4. Click the field you wish to add or edit for Name, Mobile,
Office, Home or Other telephone numbers.
5. Use your keyboard to edit the entries.
6. Repeat steps 4-5 if you need to edit other fields.
7. Click SAVE to confirm and save.
37
Voce command
Voice command
About voice command
By saying certain commands to the headset, you can make or
answer calls.
Using voice command
Press MUTE/VOICE on the side of the headset. After you hear
"Who would you like to call?" followed by a beep, say the desired
command.
To use voice command when there is an incoming call, make sure
you have first enabled the Voice answer call feature (page 14).
Say the desired command after hearing a beep.
Refer to pages 39-40 for a list of commands.
On screen display
If you have enabled the on screen
display feature (page 15), you will see .
pop-up messages displayed on your
PC to guide you through the voice
command process.
38
Voce command
Voice command
General commands
Command
Action
“What can I say?”
To hear a list of voice commands.
“Cancel.”
To return to idle mode.
Commands to make a call
Command
Action
"Redial last number."
To redial the last dialed number.
First name + last name . To call a specific contact number from
(from directory)
the directory.
• If there are multiple names
recognized, you can
 Say “Call one”, “Call two” or
“Call three” of your choice
according to the voice prompt
to call the desired contact.
-OR Double click the desired number
on the pop-up screen to call.
• If the contact has more than one
number, you can:
 Say "Call mobile", "Call office",
"Call home" or "Call other" to
call the desired number.
-OR Double click the desired number
on the pop-up screen to call.
39
Voce command
Voice command
Commands when there is an incoming call
If you have enabled the Voice answer call feature (page 14), you
can use the following commands. When there is an incoming call,
say one of the following commands after hearing a beep.
Command
Action
"Answer call"
To answer an incoming call.
"Mute ringer"
To mute the incoming call ringer.
"Decline call"
To decline the incoming call.
40
Appendix
Troubleshooting
If you have difficulty in using this software with your headset,
please try the suggestions below. For customer service, visit our
website at www.telephones.att.com or call
1 (800) 222–3111. In Canada, dial 1 (866) 288-4268.
I cannot install the software.
• Check the operating system of your PC to make sure it is
compatible with this software. See Compatibility on page 2.
• Make sure your hard drive has enough space to install the
AT&T Softphone Call Manager.
• Make sure the file is not corrupted. You can download the
AT&T Softphone Call Manager from .
www.telephones.att.com/attscm/downloads again.
I cannot run the AT&T Softphone Call Manager.
• Try to restart your PC before you run the software again.
• Make sure you have set your fire wall or any antivirus software
to allow this software to run.
I cannot update my AT&T Softphone Call Manager.
• Make sure your PC is connected to the Internet.
• Make sure you have set your fire wall or any antivirus software
to allow this software to check for updates.
I cannot use my Skype/Lync with the AT&T Softphone
Call Manager.
• Make sure you have installed Skype/Lync and logged in to .
the programs.
• Make sure your headset is in PC mode. Press the PHONE or
PC button on the headset base to switch between modes.
41
Appendix
Troubleshooting
AT&T DECT Headset does not appear in the audio devices
control panel on my PC.
• Make sure you have turned on the headset.
• Make sure you have correctly installed the headset and
headset base. Refer to your TL7910/TL7912 user’s manual for
more information.
I cannot see the headset mode, and the and
icons are
always in grey on the bottom of AT&T Softphone Call Manager.
• Make sure you have correctly installed the headset and
headset base. Refer to your TL7910/TL7912 user’s manual for
more information.
I can’t hear any audio.
• Make sure you are in PC mode and the headset is charged.
Press the PHONE or PC button on the headset base to switch
between modes.
• Slide the volume switch at the top of the headset towards VOL+
or VOL- to adjust the listening volume.
• Adjust the volume in the audio settings of your PC.
• Make sure you have set the audio settings correctly (page 3).
I hear noise or static when using the headset.
• Try lowering the microphone volume by pressing .
q VOLUME /MICROPHONE on the headset base or adjusting
the PC audio settings.
• Try lowering the listening volume by sliding the volume switch .
at the top of the headset towards VOL- or adjusting the PC .
audio settings.
• Move the microphone farther away from your mouth.
• Adjust the Headset operating range (page 22) to a lower setting.
42
Appendix
Troubleshooting
I can’t make calls using the software.
• Make sure you are in PC mode and the headset is charged.
Press the PHONE or PC button on the headset base to switch
between modes.
• Make sure the headset is registered to the headset base. .
See the Adding and registering headsets section in the
TL7910/TL7912 user’s manual for details.
• Make sure the CORDED HANDSET CONNECTED switch on the
headset base is set to NO.
• If you are using your headset with a corded telephone, you cannot
make landline calls using this software. You have to use the corded
telephone your headset is connected to for making landline calls.
The other party cannot hear me.
• Make sure your headset is not muted.
• Try increasing the microphone volume by pressing .
VOLUME /MICROPHONE on the headset base or adjusting
the PC audio settings.
I cannot import phonebook from Microsoft Outlook.
• Make sure the contact list in your Microsoft Outlook is not empty.
• Make sure you installed Microsoft Outlook 2003 or above.
I cannot hear any sound from Windows Media Player/iTunes
when there is an incoming call.
• Change the setting in
(Settings) > GENERAL > Media Player
> Action on player when calls begin to No action (page 14).
I have already logged in to Skype but the status in the Call
Connectivity panel shows Logged out.
• Launch Skype, then go to Tools > Options > Advanced >
Advanced Settings > Manage other programs’ access to
Skype > Locate ATTSCM.exe > Click Change > Check Allow
this program to use skype > Click OK.
43
Appendix
Troubleshooting
My voice is not recognized.
• Make sure you have set the audio settings correctly (page 3).
• Make sure you are wearing the headset correctly with the
speaker pointing to your mouth.
• When you say the command, say it clearly, in a consistent
speed and louder than the background noise.
• When voice command fails, you will hear "I didn't catch that.
Please try again." Press MUTE/VOICE and repeat your command.
• If you are in a very noisy place, you can simply press the .
button on the headset to answer a call.
44
Index
Index
A
Action on player when calls
begin 14
Answer a call 25
Audio 3
I
Import phonebook entries 31
Incompatible version alert
display 20
Installation 2
C
Caller ID Announce 16, 19
Call log 35–37
Compatibility 2
Contact 21
Create a phonebook entry 30
L
Landline call waiting 29
Log in 23
Low battery alert tone 12
M
Make a call 24
Microphone mute alert .
tone 13
Mute 28
D
Default mode 11
Delete a call log entry 36
Delete all call log entries 36
Delete a phonebook entry 34
Dial a call log entry 35
Dial a phonebook entry 33
Dial mode 16
N
No line alert display 17
Not installed alert display 19
O
On screen display 15
E
Edit a call log entry 37
Edit a phonebook entry 33
End a call 26
P
PC speaker 18
Phonebook 30–34
H
Headset operating range 22
Hold calls 27
Q
Quick reference guide 5–9
45
Index
Index
R
Resume calls 27
Review and search phonebook
entries 32
Ringer played at location 17
Ringer tone 12
S
Save a call log entry to the
phonebook 37
Second inbound call alert 13
Settings
about 21–22
audio 3
general 11–15
landline 16–18
softphone 19–20
Skype access 4
T
Troubleshooting 41–44
U
Updates 22
User guide 21
V
View the call log 35
Voice command 38–40
46
www.telephones.att.com
© 2013 Advanced American Telephones. All Rights Reserved.
AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to
Advanced American Telephones, San Antonio, TX 78219.
Issue 3 AT&T 06/13.
Microsoft®, Windows®, Windows XP®, Windows Vista®, Windows Media Player® and
Microsoft Outlook® are registered trademarks of Microsoft Corporation.
The Skype name is a trademark of Skype.
Microsoft Lync is a registered trademark of Microsoft Corporation.
iTunes® is a registered trademark of Apple, Inc.
All other trademarks are the properties of their respective owners.
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