Black Box | ACU3009A | User guide | Black Box ACU3009A User guide

November 2009
CAT5 KVM Micro Extender
ACU3001A
ACU3009A
ACU3022A
ACU1007A
ACUMREM
ACUWREM
ACU1006MRA
ACU1006MRVA
THE SERVSWITCH™ FAMILY
Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX® ServSwitch™ Brand CAT5 KVM Micro
Extender model! We appreciate your business, and we think you’ll appreciate the many ways
that your enhanced keyboard/video/mouse system will save you money, time, and effort.
That’s because our ServSwitch family is all about breaking away from the traditional,
expensive model of computer management. You know, the one-size-fits-all-even-if-it-doesn’t
model that says, “One computer gets one user station, no more, no less.” Why not a single
user station (monitor, keyboard, and mouse) for multiple computers—even computers of
different platforms? Why not a pair of user stations, each of which can control multiple
computers? Why not multiple user stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line of robust
solutions for all these applications. Do you have just two PCs, and need an economical
alternative to keeping two monitors, keyboards, and mice on your desk? Or do you need to
share dozens of computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®,
Sun Microsystems®, and SGI™ compatibles among multiple users with different access
levels? Does your switch have to sit solidly on a worktable and use regular everyday cables?
Or does it have to be mounted in an equipment rack and use convenient many-to-one cables?
No matter how large or small your setup is, no matter how simple or how complex, we’re
confident we have a ServSwitch system that’s just right for you.
The ServSwitch™ family from Black Box—the one-stop answer for all your KVM-switching
needs!
This manual will tell you all about your new ServSwitch™ Brand CAT5 KVM Micro
Extender, including how to install, operate, and troubleshoot it. For an introduction to the
Extender, see Chapter 2. The Extender product codes covered in this manual are:
ACU3001A
ACU3009A
ACU3022A
ACU1007A
ACUMREM
ACUWREM
ACU1006MRA
ACU1006MRVA
User Guide Revision: 2.0 (November 2009)
1
THE SERVSWITCH™ FAMILY
Copyrights and Trademarks
©2002/9. All rights reserved. This information may not be reproduced in any manner without
the prior written consent of the manufacturer.
Information in this document is subject to change without notice and the manufacturer shall
not be liable for any direct, indirect, special, incidental or consequential damages in
connection with the use of this material.
All trademark and trade names mentioned in this document are acknowledged to be the
property of their respective owners.
Disclaimer
While every precaution has been taken in the preparation of this manual, the manufacturer
assumes no responsibility for errors or omissions. Neither does the manufacturer assume any
liability for damages resulting from the use of the information contained herein. The
manufacturer reserves the right to change the specifications, functions, or circuitry of the
product without notice.
The manufacturer cannot accept liability for damage due to misuse of the product or due to
any other circumstances outside the manufacturer’s control (whether environmental or
installation related). The manufacturer shall not be responsible for any loss, damage, or injury
arising directly, indirectly, or consequently from the use of this product.
Cautions and Notes
The following symbols are used in this guide:
CAUTION. This indicates an important operating instruction
that should be followed to avoid any potential damage to
hardware or property, loss of data, or personal injury.
NOTE. This indicates important information to help you make the best use of
this product.
2
FCC/CDC STATEMENTS
FEDERAL COMMUNICATIONS COMMISSION
AND CANADIAN DEPARTMENT OF COMMUNICATIONS
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy, and if not installed
and used properly, that is, in strict accordance with the manufacturer’s instructions, may
cause interference to radio communication. It has been tested and found to comply with the
limits for a Class A computing device in accordance with the specifications in Subpart B of
Part 15 of FCC rules, which are designed to provide reasonable protection against such
interference when the equipment is operated in a commercial environment. Operation of this
equipment in a residential area is likely to cause interference, in which case the user at his
own expense will be required to take whatever measures may be necessary to correct the
interference.
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity to
electromagnetic disturbances.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital
apparatus set out in the Radio Interference Regulation of the Canadian Department of
Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par le Ministère des Communications du Canada.
3
DECLARATION OF CONFORMITY
EUROPEAN UNION COMPLIANCE STATEMENT
WARNING!
This is a class A product. In a domestic environment, this product may cause
radio interference, in which case the user might be required to take adequate
remedial measures.
This product complies with the following harmonized standards for Information Technology
Equipment: EN55022:2006 (Class A), EN55024:1998 + A1:2001 + A2:2003.
To maintain compliance the use of correctly installed shielded (STP/FTP) interconnection
cable is advised. Only use CPU cables and power supplies provided (or recommended) for
use with this product.
When used in environments that have high levels of electromagnetic interference or excessive
power ground noise, you may experience disturbances to video and/or data transmission. If
this is the case, please refer to the Troubleshooting section of the User Guide for further
information, or contact Technical Support. In electrically noisy environments, the use of
shielded (STP/FTP) rather than unshielded (UTP) interconnection cable is recommended.
4
NOM STATEMENT
NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1.
Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el
aparato eléctrico sea operado.
2.
Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
3.
Todas las advertencias en el aparato eléctrico y en sus instrucciones de operación deben
ser respetadas.
4.
Todas las instrucciones de operación y uso deben ser seguidas.
5.
El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de la tina de
baño, lavabo, sótano mojado o cerca de una alberca, etc..
6.
El aparato eléctrico debe ser usado únicamente con carritos o pedestals que sean
recomendados por el fabricante.
7.
El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado
por el fabricante.
8.
Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo
descrito en las instrucciones de operación. Todo otro servicio deberá ser referido a
personal de servicio calificado.
9.
El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso.
La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar
puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el
flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como
radiadores, registros de calor, estufas u otros aparatos (incluyendo amplificadores) que
producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo descrito en
el instructivo de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo
no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni
pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los
contactos y receptáculos donde salen del aparato.
5
NOM STATEMENT
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del
fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un
largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre
la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.
6
SAFETY PRECAUTIONS AND INSTALLATION GUIDELINES
Safety Precautions and Installation Guidelines
To ensure reliable and safe long-term operation please note the following installation
guidelines:
•
Do not use to link between buildings.
•
Only use in dry, indoor environments.
•
If the building has 3-phase AC power, try to ensure that equipment connected to the
Local and Remote Units is on the same phase.
•
Try not to route the CATx link cable alongside power cables.
•
The use of shielded CATx cable is recommended to maintain compliance.
•
Ensure that the system connected to the Local Unit is connected to power ground.
•
The Remote Unit and any power supplies can get warm. Do not situate them in an
enclosed space without any airflow.
•
Do not place the power supply directly on top of the Remote Unit.
•
This product is not suitable for use in isolated medical environments.
To safeguard against personal injury and avoid possible
damage to equipment or property, please observe the
following:
•
Only use power supplies originally supplied with the
product or manufacturer-approved replacements. Do not
attempt to dismantle or repair any power supply. Do not
use a power supply if it appears to be defective or has a
damaged case.
•
Connect all power supplies to grounded outlets. In each
case, ensure that the ground connection is maintained
from the outlet socket through to the power supply’s AC
power input.
•
Do not attempt to modify or repair this product, or make
a connection from the CAT5 link interface (RJ45) to any
other products, especially telecommunications or
network equipment.
7
CONTENTS
Contents
1. Quick Setup
1.1 Command Summary
2. Overview
2.1 2.2 2.3 2.4 2.5 2.6 Introduction
Glossary
Features
Product Range
Compatibility
How to Use This Guide
3. Installation
3.1 3.2 3.3 3.4 3.5 3.6 Package Contents
Interconnection Cable Requirements
Remote Unit Installation
Connecting the Remote Unit
Local Unit Installation
Connection to Local Hubs
4. Remote Unit Operation
4.1 4.2 Operating Standard Units
Operating Audio/Serial Remote Units
5. Local Unit Operation
5.1 5.2 Overview
Operation of Dual Access Local Units
6. Troubleshooting & FAQ
6.1 6.2 6.3 6.4 6.5 Video
Audio
Serial
Keyboard & Mouse
General Questions
10 11 12 12 12 14 15 16 17 18 18 19 20 21 24 27 29 29 30 32 32 33 35 35 36 36 37 38 8
CONTENTS
Appendix A: Example Applications
39 Appendix B: Audio/Serial Ports
44 Appendix C: Calling Black Box
46 Appendix D: Specifications
47 9
QUICK SETUP
1.
Quick Setup
This section briefly describes how to install your KVM Micro extender system and optimize
the video signals. Unless you are an experienced user, we recommend that you follow the full
procedures described in the rest of this manual.
Set Video Distance DIP Switch
Set DIP switch 1 on base of Remote Unit to position for Interconnect
cable length (see page 20):
<25m
OFF (default)
25-50m
ON
No
Scroll Lock Function
Micro-Extender redefines
Scroll Lock key for system use.
Is this OK?
Are you installing
Audio/Serial units?
Yes
Yes
Choose ‘Hot’ Key
Micro-Extender uses <Right
Control> key as ‘Hot’ Key. Is
this OK?
No
Set DIP switch 2 on Remote
Unit to ON to restore normal
Scroll Lock function.
No
Change to <Left Control> by
setting DIP switch 2 on
Remote Unit to ON
Install system
1.
2.
3.
4.
Connect Remote Unit to KVM and audio/serial devices (if present).
Connect Local Unit or Extender hub to CPU.
Connect remote and Local Units with compatible CATx
Interconnect cable.
Power up system.
Any Problems? See Installation and Troubleshooting sections.
Note: The above chart is not applicable to ACU1007A
10
QUICK SETUP
1.1
Command Summary
The implementation of commands in the Micro Extender family differs in Standard and
Audio/Serial systems:
Standard Units
ACU3001A, ACU3009A, ACUMREM and ACU1006MRA only
Standard and Dual Access Micro Extenders redefine the Scroll Lock key for issuing system
commands:
Command
Key Sequence
Reset Keyboard and
Mouse Devices
<Scroll Lock>
Mouse Recovery
<Scroll Lock> + Left and Right Mouse buttons
Dual Access Systems Only (for example, ACU3009A):
Activate Console
(local or remote console)
Any key or mouse action
Only operates if other console has been inactive for at
least 2s
Start/End Private Session
(local console only)
<Scroll Lock>
also resets keyboard and mouse. To do so without
starting Private session, press <Scroll Lock> twice.
Audio/Serial Units
ACU3022A, ACUWREM and ACU1006MRVA only
After pressing and releasing an initial ‘hot’ key, normally <Right Control>, on the remote
keyboard, you can issue a number of commands:
Command
Key (after pressing ‘hot’ key)
Reset Local Keyboard and Mouse
<Num-Pad Up Arrow>
Mouse Recovery
<Num-Pad Left Arrow>
When used with compatible Dual Access Audio/Serial
Local Units/Hubs (for example, ACU1006DVRA):
Activate Console
Any key or mouse action
Operates if other console has been inactive for >2s
Start/End Private Session at
remote console
<Scroll Lock>
Change the ‘hot’ key to <Left Control> by setting DIP switch 2 to ON.
11
OVERVIEW
2.
Overview
2.1
Introduction
TheServSwitch™ Brand CAT5 KVM Micro Extender products described in this manual
enable high-resolution video, PS/2 keyboard and mouse and, optionally, stereo audio and
serial port signals to be communicated up to 150 ft (50m) over CATx (Category 5, 5e, 6 or
higher) cable.
A basic KVM extension system comprises a Local Unit (transmitter) and a Remote Unit
(receiver). The Local Unit connects directly to the computer (or a KVM switch system) using
the supplied cable(s). The user console (keyboard, mouse and monitor) attaches to the
Remote Unit. The Remote and Local Units communicate video and data information along
the connecting CATx cable (see Figure 1).
Within the product range, models are available with combinations of the following:
•
Audio transmission: bi-directional stereo audio (16-bit digitized).
•
Serial transmission: transparent serial COM port (to 19.2Kbps).
•
Dual access: allowing a second user console at the Local Unit.
•
6-port Remote Hubs in a rack mount chassis.
2.2
Glossary
The following terms are used in this guide:
CATx
Any Category 5, 5e, 6 or higher cable.
PSU
Power Supply Unit.
KVM
Keyboard, Video and Mouse.
Console
A keyboard, monitor, and mouse, plus optional serial devices.
Dual Access
A system allowing connection of local and remote user consoles.
Single Head
An extender system that supports one monitor.
Dual Head
An extender system that supports two monitors.
12
OVERVIEW
local Access
ACU3009A only.
Local Unit
KVM extension over CATx
cables up to 150 ft (50m).
Remote Unit
Serial and Audio
Transmission
remote Console
Kit: ACU3022A
Remote Units:
ACUWREM,
ACU1006MRVA
Figure 1
ServSwitch™ Brand CAT5 KVM Micro Extender system
13
OVERVIEW
2.3
Features
All members of the ServSwitch™ Brand CAT5 KVM Micro Extender product family offer
the following features:
•
Support for high video resolution over extended distances:
1280x1024@75Hz up to 150 ft (50m).
•
Video equalization circuitry compensates for loss of image quality over extended cable
lengths.
•
Fully buffered signals to ensure consistent remote operation of your PC.
•
DDC emulation in Local Unit ensures compatibility for all standard graphics modes
•
Intelligent PS/2 keyboard and mouse emulation ensures PCs do not lock-up and allows
peripherals to be hot-plugged.
•
Dual-Access models allow local or remote operation.
•
Audio/Serial versions only: Transparent serial port enables any serial device to be
extended (up to 19.2K Baud). The serial port may be used to extend one device
(requiring handshaking lines), or up to three simple serial devices (no handshaking).
•
Audio/Serial versions only: Bi-directional stereo audio (16-bit digitized) support on
certain models enables high-quality audio extension.
•
Local Units are normally powered directly by the PC (or switch).
•
Private Mode on dual-access models allows user to lock out remote console.
•
Small footprint chassis.
•
Rack mount options available.
•
Surge protection on each RJ45 port.
•
Micro Extender Remote Units are fully compatible with Servswitch™ Brand CAT5
Extender Local Hubs.
•
CPU KVM cables included (certain models).
ACU1007A extends PS/2 keyboard and mouse only over distances of up to
1000 ft (300m.)
14
OVERVIEW
2.4
Product Range
There are eight products in the ServSwitch™ Brand CAT5 KVM Micro Extender range:
Kits for KVM Extension Only
ACU3001A
Single Video Channel, PS/2 KB & Mouse
Local Unit (Single Access) + Remote Unit
ACU3009A
Single Video Channel, PS/2 KB & Mouse
Local Unit (Dual Access) + Remote Unit
Kits for KVM, Audio and Serial Extension
ACU3022A
Single Video Channel, PS/2 KB & Mouse, Audio and Serial
Local Unit (Single Access) + Remote Unit
Kit for PS/2 Extension Only (up to 300m)
ACU1007A
PS/2 KB & Mouse
Local Unit (Single Access) + Remote Unit
Remote Units Only
ACUMREM
Single Video Channel, PS/2 KB & Mouse
ACUWREM
Single Video Channel, PS/2 KB & Mouse, Audio and Serial
ACU1006MRA
6-port Micro Extender Hub, 1U rack
Each port: Single Video Channel, PS/2 KB & Mouse
ACU1006MRVA
6-port Micro Extender Hub, 1U rack
Each port: Single Video Channel, PS/2 KB & Mouse, Audio and
Serial
15
OVERVIEW
2.5
Compatibility
Interface Compatibility
•
PS/2 Keyboard: Compatible with all standard keyboards. Certain keyboards with
enhanced features may also be supported with custom firmware.
•
PS/2 Mouse: Compatible with all standard 2-button, 3-button and wheel mice. To
connect to a PC that does not have a PS/2 mouse port, an active serial converter is
required - Model: AC244A.
•
Audio: Input and output are line-level. Amplified speakers are required. A microphone
may be directly connected to the Remote Unit (optional pre-amplification).
•
Serial:Transparent up to 19.2K Baud (38.4K operation may be possible with some
devices). The following serial signals are extended: TX, RX, RTS, CTS, DTR, DSR. In
rare cases, a wiring adaptor may be required to transfer RI and DCD.
•
Video: VGA to SXGA. Separate sync, composite sync, or sync-on-green. Maximum
resolution and refresh rates depend on cable length and cable type (see Appendix D:
Specifications, page 47).
Extender Compatibility
You can use ServSwitch™ Brand products belonging to the same family in any combination.
However, it is not possible to mix Standard and Audio products within a system.
Family
CAT5
CATx
Micro
Hubs
Standard
ACU1001A
ACU1009A
ACU1049A
ACUREM
ACUREMSW
ACU2001A
ACU2009A
ACU2201A-R2
ACUR001A
ACUR002A
ACUR004A
ACU3001A
ACU3009A
ACUMREM
ACU1006MRA
ACU1006RA
ACU1006DRA
ACU1012RA
Audio
ACU1022A
ACU1028A
ACUVREM
ACU2022A
ACU2028A
ACU2222A-R2
ACURA001A
ACURA002A
ACURA004A
ACU3022A
ACUWREM
ACU1006MRVA
ACU1006VRA
ACU1006DVRA
Serial
ACU1002A
ACU1008A
ACUSREM
SUN
ACU1004A
ACU1005A
PS/2
No Video
ACU1006SRA
ACU1006DSRA
ACU1007A
16
OVERVIEW
2.6
How to Use This Guide
This guide describes the installation and configuration of Standard and Audio/Serial members
of the ServSwitch™ Brand CAT5 KVM Micro Extender range. Although the connection and
operation of these systems is relatively straightforward, you should consider the following
before getting started:
Connection & Compatibility
If you have purchased an Extender kit, this will contain all the cables required to connect the
Local Unit to your PC or KVM switch. The remote console (keyboard, monitor and mouse)
and any serial equipment connect directly to the Remote Unit.
If you have purchased a Remote Unit or Hub, ensure that it is compatible with your Local
Unit or hub (see Extender Compatibility, page 16).
For information about connection and installation, see Installation, page 18.
Interconnection Cable
You will need CATx cable, terminated with RJ45 plugs, to connect the Local and Remote
Units (see Interconnection Cable Requirements, page 19).
Adjusting Video
Video signals become distorted when transmitted over CATx cables. To get the best from
your extender system, it is essential that you adjust the Remote Unit to optimize the video
image quality:
•
For experienced users, there is a Quick Setup section at the start of this guide (see page
10).
•
For the full procedure, see Remote Unit Operation, page 29.
17
INSTALLATION
3.
Installation
For first-time users, we recommend that you carry out a test placement, confined to a single
room, before commencing full installation. This will allow you to identify and solve any
cabling problems, and experiment with the KVM Micro Extender system more conveniently.
3.1
Package Contents
You should receive the following items in your extender package. If anything is missing,
please refer to Appendix C: Calling Black Box, page 46.
•
Micro Extender Remote Unit (or Hub).
•
9V DC universal power supply for Remote Unit.
All except ACU1007A.
•
5V DC universal power supply for Remote Unit.
ACU1007A only.
•
Micro Extender Local Unit.
Only included in extender kits.
•
3ft (1.0m) KVM CPU combination cable with PS/2 (6-pin MiniDIN male) keyboard and
mouse connectors, VGA video (HD15 male) connector, and 25-way (DB25 male)
extender connector.
Not included with Remote Units or ACU1007A.
•
Two 6ft (1.8m) keyboard and mouse CPU cables with PS/2 (6-pin MiniDIN male)
connectors.
ACU1007A only.
•
3ft (1.0m) Serial cable, DB9 male/female connectors, 1:1 connections).
ACU3022A only.
•
3ft (1.0m) Dual audio cable, 3.5mm stereo plugs.
ACU3022A only.
•
Rack mount brackets
ACU1006MRA and ACU1006MRVA only
•
IEC AC Power Cord.
•
Quick Start Guide.
18
INSTALLATION
3.2
Interconnection Cable Requirements
To connect the Local and Remote Units you will need CATx (any category 5, 5e, 6 or higher)
cable terminated with RJ45 plugs. Please note that shielded cable is advised to maintain
regulatory EMC compliance.
Interconnect cables must be solid-core type. Stranded patch cable will give poor results over
longer distances. The pairing of the cable and pinning of its connectors should normally be in
accordance with EIA-568B.
Cable Pinning/Pairing
The following table illustrates which RJ45 connector pins the extenders use for various
signals. It also details the standard EIA-568B wiring scheme that is recommended for most
installations.
Looking into the RJ45 socket on a Remote Unit, Pin 1 is on the right and Pin 8 on the left.
Pin*
Color
(EIA-568B)
Signal
1
2
White/Orange
Orange/White
Blue Video
3
6
White/Green
Green/White
Green Video
4
5
Blue/White
White/Blue
Red Video
7
8
White/Brown
Brown/White
Data
* Looking into the RJ45 socket on a Remote Unit, Pin 1 is on the right and Pin 8 on the left.
EIA-568A wiring can also be used. Contact Technical Support for details.
Technical Note: Although skew (color separation) can be an issue on some
CATx cables, it would not normally be observed on cables <50m. Even so,
we still recommend the use of low skew cables with Micro Extenders.
19
INSTALLATION
3.3
Remote Unit Installation
Setting the Cable Length Jumpers
If your application uses a CATx cable less than 80 ft (25m) in length, or you
have an ACU1007A, you can continue to the next section.
Remote Units incorporate video equalization circuitry, allowing you to compensate for the
loss in image quality that occurs when video signals are transmitted along CATx cables. At
the factory, Remote Units are configured to optimize the video signals for Interconnect cables
up to 80 ft (25m) in length.
If you intend to use cables of 80-150 ft (25-50m) in length:
1.
Locate the DIP switches on the underside of the Remote Unit. On a 6-port Micro
Extender hub, there are six pairs of DIP switches, also located on the underside, in line
with each port.
2.
Set DIP Switch 1 as follows:
Interconnect Cable
Length
DIP Switch 1 Position
0 - 80 ft (0 - 25m)
OFF (default)
80 - 150 ft (25 - 50m)
ON
If you are carrying out a test placement prior to final installation, set the
DIP switch to the position appropriate to the test cable’s length. When
your tests are complete, set the DIP switch to the position appropriate for
the CATx cable length used in the full installation.
For information about DIP switch 2, see Remote Unit Operation, page 29.
Attaching Rack Mount Brackets
ACU1006MRA and ACU1006MRVA only
You can mount 6-port Micro Extender Remote Hubs in a 19” rack using the supplied
brackets. To attach the brackets:
1.
Remove the two screws on each side of the Remote Hub case.
2.
3.
4.
5.
Match up the holes on a bracket to the vacant screw holes on the Remote Hub case.
Fasten the bracket to the Remote Hub using the original screws.
Repeat the procedure with the other bracket.
Fit the assembly into your 19” equipment rack and fasten using appropriate screws, cage
nuts or bolts (not supplied).
20
INSTALLATION
3.4
Connecting the Remote Unit
To install a Remote Unit:
1.
Switch off all devices.
2.
Connect your keyboard, monitor(s) and mouse to the Remote Unit/Hub port as shown in
Figure 2 (Standard) and Figure 3 (Serial/Audio).
These ports may also be attached to the CPU side of a KVM switch in
order to have a remote CPU. However, if you are attempting to use the
extender between cascaded KVM switches this may not work. Please
contact Technical Support to discuss your application.
3.
If appropriate, connect audio equipment and serial devices. Connect the audio cables as
follows:
Remote Unit
Audio Device
Audio Out
Speakers
Audio In (MIC)
Microphone
See Appendix B: Audio/Serial Ports, page 44 for further information.
4.
5.
Connect the CATx cable to the INTERCONNECT socket on the front of the Remote
Unit/Hub port as shown in Figure 4.
Connect the PSU to power the unit.
Only use the power supply originally supplied with this
equipment or a manufacturer approved replacement.
NEVER CONNECT A REMOTE UNIT’S POWER SUPPLY TO
A LOCAL UNIT OR HUB. THIS COULD DAMAGE THE
EXTENDER SYSTEM.
21
INSTALLATION
Connect PS/2
mouse.
Figure 2
Connect to monitor.
Standard Remote Unit/Hub Port – rear view
(ACUMREM, ACU3001A, ACU3009A, ACU1006MRA)
Connect PS/2
mouse.
Figure 2A
Connect PS/2
keyboard.
Connect PS/2
keyboard.
ACU1007A Remote Unit - rear view
22
INSTALLATION
Connect to
speakers.
Connect to
microphone.
Connect PS/2
mouse.
Figure 3
Connect to serial device, for
example, a touch screen.
Connect PS/2
keyboard.
Audio Remote Unit/Hub Port– rear view
(ACUWREM, ACU3022A, ACU1006MRVA)
Interconnect – carries video and data signals.
Connect to Interconnect port on Local Unit using
CATx cable.
Figure 4
Connect to
monitor.
Connect to
approved
power supply.
Remote Unit/Hub Port - front view
(Hub has single power supply connector on rear)
23
INSTALLATION
3.5
Local Unit Installation
To install a Local Unit:
1.
Switch off the PC and any peripheral devices before connection.
2.
Using the supplied CPU KVM cable(s), connect the keyboard, monitor(s) and mouse
connectors on the computer (or KVM switch) to the corresponding connectors on the
Local Unit as shown in Figure 5 (Standard) and Figure 6 (Audio/Serial).
Ensure that you attach the keyboard and mouse connectors to the correct ports. The
keyboard connector is purple; the mouse connector is green.
If your PC does not have a PS/2 mouse port, an active serial converter
will be required - Model No: AC244A.
3.
If you have a dual access system, connect the keyboard, mouse and monitor for the local
console to the appropriate ports on the Local Unit. The ports may also be used to feed
into a KVM switch.
4.
If you have an audio/serial unit, connect the audio serial cables between the computer
and Local Unit. Connect the audio cables as follows:
Computer
Local Unit
Audio Out (green)
Audio In
Audio In/Microphone (pink/blue)
Audio Out
5.
Connect the CATx cable from the Remote Unit to the INTERCONNECT socket on the
front of the Local Unit (see Figure 7).
6.
Power up the PC and Remote Unit. The green LED on the Local Unit indicates the
powered status of the PC and Remote Unit, and the integrity of the CATx connection:
LED off
PC not powered or keyboard PS/2 cable to Local Unit
disconnected.
LED on continuously
Remote Unit not powered, CATx cable disconnected, or PC in
BIOS boot sequence.
LED flashing
Remote Unit powered, data link operating correctly.
The Local Unit normally takes power through the PCs keyboard port. In
video only applications, this connection is not used and an external PSU
is required. Please contact Technical Support to obtain a suitable power
supply.
24
INSTALLATION
ACU3009A only
Connect to local PS/2
keyboard and mouse.
Connect to local
monitor.
Connect to computer’s video output, PS/2 keyboard and
mouse ports using 3-in-1 CPU KVM cable.
ACU3001A and ACU3009A
Figure 5
ACU3001A and ACU3009A Local Units - rear view
Connect to
CPU PS/2
mouse port.
Figure 5A
Connect to
CPU PS/2
keyboard port.
ACU1007A Local Unit - rear view
25
INSTALLATION
Connect to
speakers.
Connect to
microphone.
Connect to serial device, for
example, a touch screen.
Connect to computer’s video output, PS/2 keyboard and
mouse ports using 3-in-1 CPU KVM cable.
Figure 6
ACU3022A Local Unit - rear view
INTERCONNECT – carries video and data signals.
Connect to CATx cable connected to
INTERCONNECT on Remote Unit.
Figure 7
Status and Power LED
(Green)
Local Unit – front view
26
INSTALLATION
3.6
Connection to Local Hubs
Micro Extender Remote Units/Hubs are compatible with ServSwitch™ Brand CAT5 KVM
Extender Local Hubs belonging to the same family:
Remote Units
Compatible Local Rack Hubs
ACU3001A, ACU3009A, ACUMREM,
ACU1006MRA
ACU1006RA, ACU1006DRA, ACU1012RA
ACU3022A, ACUWREM,
ACU1006MRVA
ACU1006VRA, ACU1006DVRA
A simple example of the use of a Local Hub unit, in which an ACUMREM Remote Unit is
connected to each hub port, is shown in Figure 8. For more complex examples showing the
use of Local Hubs with ServSwitch™ Brand CAT5 KVM Micro Extender Remote
Units/Hubs in efficient ways, see Appendix A: Example Applications, page 39.
Individual Local Hub operation is not covered in this guide. Please refer to
the documentation supplied with your Local Hub unit.
27
INSTALLATION
Figure 8
Simple system using ACU1006RA Hub and ACUMREM
Remote Units
28
REMOTE UNIT OPERATION
4.
Remote Unit Operation
The operation of Standard and Audio/Serial Remote Units is slightly different. Please read the
section appropriate to your system.
For information about serial/audio port operation, see Appendix B: Audio/Serial Ports, page
44.
4.1
Operating Standard Units
Micro Extender kits: ACU3001A, ACU3009A, ACU1007A
Micro Extender Remote Unit: ACUMREM
Micro Extender 6-port Remote Hub: ACU1006MRA
Scroll Lock Function
Standard Remote Units use the Scroll Lock key for system commands. The following table
lists the commands available at a Standard remote console:
Command
Key Sequence
Reset Keyboard and Mouse
All except ACU1007A
<Scroll Lock>
Reset the remote console’s keyboard and mouse. You may need to do this if you have
plugged a keyboard or mouse into a powered Remote Unit and it has not initialized
correctly.
Mouse Recovery
Hold down Left and Right Mouse buttons then
press and release <Scroll Lock>
Use this command if you experience erratic movement of the mouse pointer or you have lost
mouse movement after hot plugging the Local Unit into the CPU. In the case of erratic
mouse movement, you may need to enter the command a number of times to re-synchronize
the mouse signal. Alternatively, stop moving the mouse for a few seconds and the operating
system’s mouse drivers may automatically re-synchronize the signal. If the Local Unit has
been hot-plugged, this command will issue a request to the OS to initialize the mouse. Use
this command with care.
Activate Console
ACU3009A only
Any key or mouse action
Gain control of CPU from local console. Only operates if local console has been inactive for
at least 2s.
29
REMOTE UNIT OPERATION
You can restore normal Scroll Lock activity by setting switch 2 on the DIP switch block to
ON. If you do this on a Dual Access system (ACU3009A, for example):
•
Private Mode operation is disabled.
•
To reset the keyboard and mouse, you will need to re-power
the Remote Unit or hot-plug the keyboard and mouse on the
Local Unit.
4.2
Operating Audio/Serial Remote Units
Micro Extender kits: ACU3022A
Micro Extender Remote Unit: ACUWREM
Micro Extender 6-port Remote Hub: ACU1006MRVA
With these systems, keyboard hot keys are used to carry out keyboard and mouse reset
functions.
To enter these commands:
1.
Press and release the initial ‘hot’ key.
By default, the initial ‘hot’ key is <Right Control>
2.
Press and release the command key.
Changing the Initial Hot Key
The initial ‘hot’ key for both Remote and Local Units may be
changed from <Right Control> to <Left Control> by moving
switch 2 on the Remote Unit’s DIP switch block to the ON
position.
30
REMOTE UNIT OPERATION
Hot Key Commands
After pressing the initial ‘hot’ key on the remote keyboard, you can issue a number of
commands by pressing additional keys. These commands allow you to reset the keyboard
and/or mouse.
Command
Key Sequence
Reset Keyboard and Mouse
<Num-Pad Up Arrow>
Reset the remote console’s keyboard and mouse. You may need to do this if you have
plugged a keyboard or mouse into a powered Remote Unit and it has not initialized correctly.
Mouse Recovery
<Num-Pad Left Arrow>
Use this command if you experience erratic movement of the mouse pointer or you have lost
mouse movement after hot plugging the Local Unit into the CPU. In the case of erratic
mouse movement, you may need to enter the command a number of times to re-synchronize
the mouse signal. Alternatively, stop moving the mouse for a few seconds and the operating
system’s mouse drivers may automatically re-synchronize the signal. If the Local Unit has
been hot-plugged, this command will issue a request to the OS to initialize the mouse. Use
this command with care.
Dual Access Commands
The Micro Extender range does not include a Dual Access Audio/Serial Local Unit. However,
if you use an Audio/Serial Micro Extender Remote Unit with a compatible Dual Access
Audio/Serial Local Unit/Hub (for example, ACU1006DVRA), the following commands are
available at the remote console:
Command
Key Sequence
Activate Console
Any key or mouse action
Gain control of CPU from local console. Only operates if local console has been inactive for
at least 2s.
Start/End Private Session at Remote Unit
<Scroll Lock>
Start/End ‘Private Mode’ at remote console. This prevents the local console from being used
even if the inactivity timeout period expires.
During a Private Mode session, the extender system:
•
Slowly flashes the Scroll Lock LED on the remote keyboard.
•
Lights all three LEDs on the local keyboard.
•
Locks the local console’s keyboard and mouse.
•
Displays a blank image on the local console’s monitor.
To end the Private Mode session, press the Scroll Lock key on the remote console a second
time.
31
LOCAL UNIT OPERATION
5.
Local Unit Operation
5.1
Overview
You need to read this section if you have purchased an extender system kit containing both a
Local and Remote Unit.
For more information about serial/audio port operation, Appendix B: Audio/Serial Ports,
page 44.
Keyboard and Mouse Emulation
Local Units have keyboard and mouse emulation. The attached PC operates normally without
requiring a keyboard or mouse to be attached to either the Remote or Local Units (in the case
of a dual access system). You can therefore replace any keyboard or mouse attached to the
extender system without disrupting the operation of the computer.
Power Requirements
Local Units normally take power from the keyboard connection to the computer. For video
only applications, you must apply external power through this port. Use an external 5V PSU
with PS/2 connector (Model: PSU1001E-LOCAL).
Contact Technical Support for further information.
32
LOCAL UNIT OPERATION
5.2
Operation of Dual Access Local Units
Micro Extender kit: ACU3009A only
Dual Access operates on a first-come, first-served basis. When one console is in use, the
system blocks out the other console until there is no keyboard or mouse use at the active
console for 2 seconds. Thereafter, any keyboard or mouse action at the other console switches
console activity.
Scroll Lock Function
The Remote Unit supplied with the ACU3009A Micro Extender kit redefines the function of
the Scroll Lock key (on both the local and remote console keyboards) for system use (see
page 29).
You can restore normal Scroll Lock activity by setting switch 2 on the Remote Unit’s DIP
switch block to ON (see page 29). In Dual Access systems, this will disable Private Mode
operation. In addition, if you need to reset/recover a console’s keyboard and mouse, you may
need to reboot the system.
33
LOCAL UNIT OPERATION
Command Summary
On a dual access system, you can issue the following commands at the local console:
Command
Key Sequence
Activate Console
Any key or mouse action
Gain control of CPU from remote console. Only operates if remote console has been inactive
for at least 2s.
Start/End Private Mode
<Scroll Lock>
Start/End ‘Private Mode’ at local console. This prevents the remote console from being used
even if the inactivity timeout period expires.
During a Private Mode session, the extender system:
•
Lights the Scroll Lock LED on the local keyboard.
•
Lights the Scroll Lock LED on the remote keyboard.
•
Locks the remote console’s keyboard and mouse.
•
Displays a blank image on the remote console’s monitor.
To end a Private Mode session, press the Scroll Lock key on the local console a second time.
Remember that each press of the local console’s Scroll Lock key also resets the keyboard
and mouse.
Reset Keyboard and Mouse
press key twice to avoid starting/stopping Private
Mode session
<Scroll Lock>
Reset the remote console’s keyboard and mouse. You may need to do this if you have
plugged a keyboard or mouse into a powered Remote Unit and it has not initialized
correctly.
Mouse Recovery
(press keys simultaneously)
Hold down Left and Right Mouse
buttons then press and release
<Scroll Lock>
Use this command if you experience erratic movement of the mouse pointer or you have lost
mouse movement after hot plugging the Local Unit into the CPU. In the case of erratic
mouse movement, you may need to enter the command a number of times to re-synchronize
the mouse signal. Alternatively, stop moving the mouse for a few seconds and the operating
system’s mouse drivers may automatically re-synchronize the signal. If the Local Unit has
been hot-plugged, this command will issue a request to the OS to initialize the mouse. Use
this command with care.
34
TROUBLESHOOTING & FAQ
6.
Troubleshooting & FAQ
6.1
Video
The image is not sharp, or is badly smeared.
Check that the cable length DIP switch is correct for the length of your Interconnect
cable (see page 20).
Check the Interconnect cable between the Remote and Local Units. Is it of the
recommended type (see page 17)? Is it intact along its entire length and securely
connected at both ends? Is it wired correctly?
Ensure that all video connections throughout the system are attached securely.
Are you using an LCD panel? You need to adjust its clock and/or phase.
Colors appear to be separated and there are colored borders on text and icons.
Check the Interconnect cable between the Remote and Local Units. Is it of the
recommended type (see page 19)? Is it intact along its entire length and securely
connected at both ends? Is it wired correctly?
Are you using low skew cable (see page 19)?
I only need video extension – not keyboard or mouse - but I can’t get a picture
Have you powered the Local Unit? The Local Unit gets its power from the CPU
through the keyboard connection and it will not operate without it. Use an external
5V PSU as described on page 32.
The monitor sometimes goes blank for a second or two.
Check that the interconnect cable is not routed near power lines or other sources of
electrical interference. Use shielded STP/FTP cable instead of UTP cable ensuring
that the shield connection is maintained between the Extender Units.
Check system grounding. If your remote monitor has an external PSU you may
need to consider grounding the Remote Unit chassis (to power ground)..
If this is a persistent problem, contact Technical Support.
The PC won’t boot into the correct graphics mode
The extender includes DDC emulation for all standard resolutions and there should
not normally be any issues.
For non-standard resolutions, you will need to explicitly set the resolution in your
operating system configuration ignoring the DDC data read from the Local Unit.
Contact Technical Support if you have problems selecting your required graphics
mode.
35
TROUBLESHOOTING & FAQ
Jitter is evident on video.
Adjust the clock and/or phase on your flat-panel. Contact Technical Support if this
fails to improve the situation.
Are you testing a system using a coiled drum of CAT5 cable? Try uncoiling the
cable. If this solves the video jitter, you should not have a problem after full
installation.
Can the extender be used with RGB video?
Yes.
6.2
Audio
The audio is very quiet.
The audio I/O is line-level and requires amplified speakers and connection to
devices providing line-level I/O.
The audio is loud but distorted.
Check that the audio input is not greater than line level (4V peak-to-peak). Micro
Extenders accepts line-level audio input only.
The microphone output is barely audible.
See Appendix B: Audio/Serial Ports, page 44.
6.3
Serial
My serial device does not function.
The extender supports serial devices at data rates not exceeding 19.2K Baud
(although 38.4K operation might be possible with certain equipment).
Check the type of flow control used by the device and CPU. The extender supports
RTS, CTS, DTR, and DSR. Some systems may require a wiring adapter to transfer
RI and DCD.
Attach the device directly to the serial port on the PC and test whether the problem
is a PC or extender problem.
Some serial devices cannot be hot-plugged. Try connecting the device to a powered
Remote Unit prior to booting the system.
36
TROUBLESHOOTING & FAQ
6.4
Keyboard & Mouse
When I am typing, I get wrong or missing characters on the screen.
Your keyboard may be in the wrong mode. Use the appropriate commands to reset
the keyboard and mouse as described in the sections covering local and remote
operation.
The PC comes up with ‘keyboard error’.
Press <F1> or <ESC>. If the keyboard now operates correctly, you need to adjust
the BIOS setup to disable keyboard testing during booting.
The system does not detect a PS/2 mouse.
If connecting the Local Unit to a live system, connect the mouse cable to the CPU
before keyboard connection to ensure the mouse is enabled correctly. Try issuing
the Mouse Recovery command.
Check that the mouse cable is connected properly and securely. Reboot the system.
The mouse pointer moves erratically.
Reset the keyboard and mouse as described in the previous sections.
Issue the Mouse Recovery command up to three times.
Ensure that you have the latest driver for your mouse.
If you are using the extender with a KVM switch, command the switch to reset the
mouse.
Quit and restart the application.
Reboot the PC.
When I ‘hot-plug’ the Local Unit, the mouse no longer moves.
When connecting the Local Unit to a live system, connect the mouse cable to the
CPU before keyboard connection to ensure the mouse is enabled. Try issuing the
Mouse Recovery command (see page 34).
Some of the mouse buttons don’t work.
The Extenders support standard 2/3-button mice (with or without a wheel).
Additional buttons will not operate.
I have an enhanced keyboard with extra keys and indicators. Everything works apart from
these additional features.
The extender emulates a generic PS/2 keyboard. To support other keyboards (or
cascaded KVM switches), special firmware offering a transparent mode may be
required. Please contact Technical Support to discuss your application.
37
TROUBLESHOOTING & FAQ
6.5
General Questions
Is it possible to use a cable longer than 50m?
It might be possible to use a cable of up to 100m at lower resolutions. However, we
do not recommend this and cannot guarantee that it will work.
The ACU1007A will work with cables up to 300m in length.
Can the micro extender be daisy chained?
No, we do not recommend doing this.
Which interconnection cable is best?
The extender will operate with either shielded (STP/FTP) or unshielded (UTP)
CAT5/5e cable. However, correctly installed shielded cable is preferred, especially
in electrically noisy environments, because it resists interference more strongly,
limits ground potential differences, and reduces emissions. To benefit from shielded
cable the shield connection must be maintained from end to end through any
intervening patch cables, panels and RJ45 connectors.
Please note that shielded cable is advised in order to maintain regulatory EMC
compliance.
Can the extender system be used between buildings?
No. Ground loops could damage the extender system and attached equipment.
Can multiple Local/Remote Units be used by swapping the interconnection cable?
Local Units provide full keyboard and mouse emulation, so it is possible to swap or
switch the local-remote interconnection to create a KVM matrix-switch system.
Sometimes you may need to reset the keyboard and mouse (by entering the
appropriate command) after a swap or switch. Please call Technical Support before
deploying such a system.
Can the extender be connected into our network?
Absolutely not. Regardless of the cable similarities, the data signals and voltages
used by the extender are different from those used by Ethernet and other types of
networks. Connecting the extender to a LAN hub, switch, repeater, or other
network device, or exposing it to the signal levels present on network data lines
may damage the extender and other devices.
38
APPENDIX A: EXAMPLE APPLICATIONS
Appendix A: Example Applications
This section illustrates four specific applications using ServSwitch™ Brand CAT5 KVM
Micro Extender units:
•
Simple system using ACU1006VRA Hub and ACUWREM Remote Units to extend
audio, serial and KVM for up to six PCs (Figure 9).
•
Six remote serial touch screens with local access through a KVM switch (Figure 10).
•
Integration of two ACU3009A kits with KVM matrix (Figure 11).
•
ACU1006MRA 6-port Micro Remote Hub used with ACU1006RA local rack for ‘three
desk’, dual video extension (Figure 12).
For more information about these, or any other complex applications, please discuss suitable
extension architecture with Technical Support.
39
APPENDIX A: EXAMPLE APPLICATIONS
ACU1006VRA Extender Hub
Takes primary video, keyboard, mouse,
audio and serial signals from each CPU
(only two shown).
ACUWREM
Remote Units connect to KVM
console, audio and serial devices.
Figure 9
Serial and audio extension for up to six CPUs
40
APPENDIX A: EXAMPLE APPLICATIONS
KVM Switch
Local access ports connect to
single KVM console through switch.
ACU1006DVRA Extender Hub
Takes KVM and serial signals
from each CPU (only two shown).
ACUWREM
Remote Units connect
to touch screens.
Figure 10
Touch screen network with local access to CPUs through
KVM switch
41
APPENDIX A: EXAMPLE APPLICATIONS
KVM Switch
2 x ACU3009A kits
Provides two local and two
remote consoles.
Figure 11
Extender integration with KVM matrix
42
APPENDIX A: EXAMPLE APPLICATIONS
5V PSU
ACU1006RA Local Hub
Takes primary video, keyboard, mouse,
and secondary video from each CPU.
9V PSU
ACU1006MRA Remote Hub
Remote Hub connects to
three dual head KVM consoles.
Figure 12
Dual Head extension using ACU1006MRA Micro Extender
Remote Hub
43
APPENDIX B: AUDIO/SERIAL PORTS
Appendix B: Audio/Serial Ports
Operation and Multi-Port Configuration
This appendix describes audio & serial interface operation for the following CATx KVM
Micro Extenders:
•
ACU3022A
•
ACUWREM
•
ACU1006MRVA
These extender products contain daughter boards that allow bi-directional stereo audio and a
full-duplex serial data link to be sent across the CATx interconnection cable in addition to
PS/2 keyboard, mouse and video.
Serial Interface Setup and Operation
Set up and Operation
No setting up or user adjustments are required.
The Remote Unit’s serial port is wired as DTE - the same as that on a PC. To connect a serial
printer or other DTE (rather than DCE device) to the Remote Unit, you will need a NullModem crossover cable between the Remote Unit and the printer. Select Xon/Xoff software
flow control on the printer and PC.
A serial touch screen may be plugged directly into the Remote Unit.
Handling Multiple Serial Devices
The extender’s serial interface transmits/receives six signals (3 signals in each direction).
Normally, four of these signals are used for hardware handshaking (in addition to TX & RX).
However, because each handshaking line can support signals up to 19,200 Baud it is possible
to configure the serial interface to handle up to three simple 2-wire (Tx/Rx only) serial links.
To do this, you will need to construct a custom breakout cable. Please contact Technical
Support for further information.
44
APPENDIX B: AUDIO/SERIAL PORTS
Audio Interface
Set Up and Operation
The audio interface is line-level and is designed to take the output from a sound card (or other
line-level) source and be connected to a set of powered speakers at the other end of the link.
Stereo audio may be transmitted either way across the link (simultaneously).
No setup is required unless a microphone is connected to the Remote Unit.
Connect the extender as follows:
•
Take the line-level output from your sound card (green connector) and connect to ‘Line
In’ on the Local Unit.
•
Connect ‘Line Out’ on the Remote Unit to a set of powered speakers.
There is no output on the Local Unit to connect a set of speakers. If you require a set of
speakers at the local console, use a 3.5mm stereo socket doubler on the audio input to the
extender.
Using a Microphone
A microphone may be plugged into the ‘Line In’ connector on the Remote Unit.
There are two ways of setting up a microphone:
•
The Local Unit’s ‘Line Out’ connection should normally be wired to the microphone
input (Pink) on your sound card. The sound card should then be set up to provide
additional amplification (+17dB). This is the preferred connection method.
•
Alternatively, the Remote Unit itself can provide microphone amplification. To set this,
open up the Remote Unit and locate the jumper labeled ‘MIC’ on the daughter board.
Connect this jumper across the pins. The Local Unit’s ‘Line Out’ connection should then
be wired to ‘Line In’ (Blue) on your sound card.
If your microphone is already amplified, follow the second method but DO NOT install the
amplification jumper in the Remote Unit.
45
APPENDIX C: CALLING BLACK BOX
Appendix C: Calling Black Box
If you determine that your ServSwitch™ Brand CAT5 KVM Micro Extender is
malfunctioning, do not attempt to alter or repair it. It contains no user-serviceable parts.
Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more
efficient and accurate assistance if you have a complete description, including:
•
The firmware-revision level printed on the bottom of the Extender (very important,
especially for keyboard and mouse problems); The KVM Micro Extender’s firmware
revision level:
Version Number Format: xxSyy/zz
xx is the hardware revision number
yy is the firmware revision number
zz is the auxiliary revision number.
•
The nature and duration of the problem.
•
When the problem occurs.
•
The components involved in the problem—that is, what type of computers, what type of
keyboard, brand of mouse, make and model of monitor, type and make of CAT5 cable,
etc.
•
Any particular application that, when used, appears to create the problem or make it
worse.
•
The results of any testing you’ve already done.
To solve some problems, it might be necessary to upgrade the Extender’s firmware. If this
turns out to be the case for your difficulty, our Technical Support technicians will arrange for
you to receive the new firmware and will tell you how to install it.
Shipping and Packaging
If you need to transport or ship your ServSwitch™ Brand CAT5 KVM Micro Extender:
•
Package it carefully. We recommend that you use the original container.
•
If you are shipping it for repair, please include the Remote Unit’s external power supply.
If you are returning it, please include everything you received with it. Before you ship
the Extender back to Black Box for repair or return, contact us to get a Return
Authorization (RA) number.
46
APPENDIX D: SPECIFICATIONS
Appendix D: Specifications
Video
Maximum Resolution
1600x1200@60Hz up to 30m
1280x1024@75Hz up to 50m
Operation at higher resolutions/refresh rates may be
possible at shorter distances
Video Compatibility
VGA to UXGA, RGB
Video I/O
0.7V P-P
Video Compensation
2-stage
Video Coupling
DC
Sync I/O
Separate/Composite TTL Level
Sync Polarity is preserved
Video Input Connectors
DB25 female (CPU KVM)
Video Output Connectors
HD15 (Female)
Keyboard and Mouse
KB Compatibility
PC/AT, PS/2
Mouse Compatibility
Standard PS/2 two/three button
Standard wheel mice
Logitech 3-button PS/2
KB/Mouse Connectors
6-Pin MiniDIN Socket
DB25 female (CPU KVM)
47
APPENDIX D: SPECIFICATIONS
Serial Interface
Max Baud Rate Supported
19.2K Baud
Serial Data Format
Transparent
Signals Transferred
TX, RX, RTS, CTS, DTR, DSR
Local Unit Connector
DB9 Female (DCE)
Remote Unit Connector
DB9 Male (DTE)
Audio Interface
Description
Bi-directional stereo audio link
Transmission method
Digitized virtually CD quality audio (16-bit, 38.4kHz)
Signal levels
Line level (4 Volts Pk-Pk maximum)
Input Impedance
47kΩ
Local Unit Connectors
2x3.5mm stereo jack socket (Line In & Line Out)
Remote Unit connectors
2x3.5mm stereo jack socket (Line/Mic In & Line Out)
Microphone Support
Microphone may be connected to Remote Unit
Pullup resistor provides bias for condenser microphone
Option to set microphone amplification to +17dB
Power Requirements
Local Unit
5V at up to 200mA supplied by PC’s PS/2 keyboard port.
External PSU may also be connected through PS2
keyboard port
Remote Unit
All except ACU1007A
9V, 2A (18W) Regulated
(certified to all relevant safety standards)
Universal IEC Input
Isolated Output
2.5mm DC Jack (Center Positive)
ACU1007A Remote Unit
5V, 3A (18W) Regulated
(certified to all relevant safety standards)
Universal IEC Input
2.1mm DC Jack (Center Positive)
48
APPENDIX D: SPECIFICATIONS
Size and Shipping Weight
ACUMREM
Remote Unit: 3.3”x4.3”x1.0” (84x110x26mm)
Shipping Weight: 0.74 Kg
ACUWREM
Remote Unit: 3.3”x4.3”x1.7” (84x110x44mm)
Shipping Weight: 0.85 Kg
ACU1007A
Local Unit: 3.3”x4.3”x1.0” (84x110x26mm)
Remote Unit: 3.3”x4.3”x1.0” (84x110x26mm)
Shipping Weight: 1.20 Kg
ACU3001A
Local Unit: 3.3”x4.3”x1.0” (84x110x26mm)
Remote Unit: 3.3”x4.3”x1.0” (84x110x26mm)
Shipping Weight: 1.30 Kg
ACU3009A
Local Unit: 3.3”x4.3”x1.7” (84x110x44mm)
Remote Unit: 3.3”x4.3”x1.0” (84x110x26mm)
Shipping Weight: 1.38 Kg
ACU3022A
Local Unit: 3.3”x4.3”x1.7” (84x110x44mm)
Remote Unit: 3.3”x4.3”x1.7” (84x110x44mm)
Shipping Weight: 1.82 Kg
ACU1006MRA
6-port remote Hub:17.4”x4.3”x1.7” (442x110x44mm)
Shipping Weight: 2.50 Kg
ACU1006MRVA
6-port remote Hub: 17.4”x4.3”x1.7” (442x110x44mm)
Shipping Weight: 2.68 Kg
Environmental
Operating Temperature
32 to 104°F (0 to 40 °C)
Storage Temperature
-22 to 149°F (-30 to 65 °C)
Relative Humidity
5-90% non-condensing
Chassis Construction
Fully shielded. Black painted steel
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Customer Support Information:
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
For FREE Technical Support 24 hours a day, 7 days a week, call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018
World-Wide Web: www.blackbox.com • Email: info@blackbox.com
© Copyright 2009. Black Box Corporation. All rights reserved.
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