Compaq Presario 1200XL series Specifications

Presario 1200XL Series
Model XL300, XL300A, and XL300B
Before You
Begin
Product
Description
Specifications
Pin
Assignments
Battery
Operations
Troubleshooting
Removal
Sequence
Parts
Catalog
MSG Index
Welcome to the Maintenance & Service Guide (MSG)
Welcome to the Maintenance and Service Guide (MSG) for Compaq Presario 1200XL Series
Portable Notebooks. This online guide is designed to serve the needs of technicians whose
job is to repair Compaq products.
For copyright and trademark information, refer to the Notice section of this MSG. To locate
your unit’s serial number, to see symbol conventions, or to view technician’s notes, see the
Preface. This MSG is updated online as needed.
For comments or questions about the contents of this MSG, contact Compaq.
To report a technical problem, contact your Regional Support Center or IM Help Center.
For help on navigating in this guide, refer to Using this Guide.
Presario 1200XL Series
Model XL300, XL300A, and XL300B
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2
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Before You Begin
Notice
The information in this guide is subject to change without notice.
COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL
ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE FURNISHING, PERFORMANCE, OR USE OF THIS
MATERIAL.
This guide contains information protected by copyright. No part of this guide may be
photocopied or reproduced in any form without prior written consent from Compaq
Computer Corporation.
© 2000 Compaq Computer Corporation.
All rights reserved. Printed in the U.S.A.
Compaq, Presario 1200 Series Registered U. S. Patent and Trademark Office.
Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Windows 98 and Windows 2000 are trademarks of Microsoft
Corporation.
The software described in this guide is furnished under a license agreement or
nondisclosure agreement. The software may be used or copied only in accordance with the
terms of the agreement.
Product names mentioned herein may be trademarks and/or
registered trademarks of their respective companies.
Maintenance and Service Guide
Compaq Presario 1200 Series Notebook Computer
First Edition (July 2000) Compaq Computer Corporation
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BEFORE YOU BEGIN 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Preface
This Maintenance and Service Guide is a troubleshooting guide that is used as a reference
guide when servicing the Compaq Presario 1200 Series Notebook Computers.
Compaq Computer Corporation reserves the right to make changes to the Compaq Presario 1200
Series Notebooks without notice.
Symbols
The following words and symbols mark special messages throughout this guide.
Å
WARNING: Text set off in this manner indicates that a failure to follow directions
in the warning could result in bodily harm or loss of life.
Ä
CAUTION: Text set off in this manner indicates that a failure to follow directions
could result in damage to equipment or loss of data.
Important: Text set off in this manner preseats clarifying information or specific
instructions.
Note: Text set off in this manner presents commentary, sidelights, or interesting
points of information.
Technician Notes
Å
WARNING: Only authorized technicians trained by Compaq should repair this
equipment. All troubleshooting and repair procedures are detailed to allow only
subassembly/module level repair. Because of the complexity of the individual
boards and subassemblies, the user should not attempt to make repaires at the
component level or to make modifications to any printed circuit board. Improper
repairs can create a safety hazard. Any indications of component replacement or
printed circuit board modifications may void any warranty.
Serial Number
When requesting information or ordering spare parts, you should provide the Notebook
serial number to Compaq. The serial number location is underneath the Notebook.
2 BEFORE YOU BEGIN
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Locating Additional Information
The following documentation is available to support this product:
•
Compaq Presario 1200XL Series Notebook Computer documentation set
•
Introducing Windows 98 Guide
•
Introducing Windows 2000 Guide
•
Service Training Guides
•
Compaq Service Advisories and Bulletins
•
Compaq QuickFind
•
Compaq Service Quick Reference Guide
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BEFORE YOU BEGIN 3
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Product Description
Models and Features
Compaq Presario 1200 Series Portable Notebook Computer Models
Feature
XL300
XL300A
XL300B
Display
12.1 in HPA
12.1 in HPA
12.1 in HPA
Processor
Cel/566 (128)
FCPGA
Cel/566(128)
FCPGA
Cel/566(128)
FCPGA
Hard Drive
5.0 GB
5.0 GB
5.0 GB
CD or DVD
Drive
24X CD-Rom
24X CD-Rom
24X CD-Rom
Diskette
Drive
1.44 Std. Diskette 1.44 Std. Diskette
1.44 Std. Diskette
Modem
56K Mini PCI
d/f 1, Bear*
56K Mini PCI
d/f 1, Bear*
56K Mini PCI d/f
2, Seminole*
Networking
None
None
None
Battery
3.8 NiMH
3.8 NiMH
3.8 NiMH
System
Memory
32 MB
32 MB
64 MB
* Modem Legend
1) 56K Mini PCI d/f 1 = Bear/Grizzly Modem/NIC Combo = NA, CKK, LA
2) 56K Mini PCI d/f 2 = Seminole = EMEA/APD
3) 56K Mini PCI d/f 3 = Seminole 2 = All AUS/NZ
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 1
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Front of Unit
Description
2 PRODUCT DESCRIPTION
1 Display Release Latch
6 Right TouchPad Button
2 Display
7 Scroll Button
3 Model Number
8 Left TouchPad Button
4 Power (On/Off) Button
9 TouchPad
5 Speakers
- Keyboard
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Internet Zone Buttons and Lights
Description
1 Num Lock Light
4 Instant E-mail Access Button
2 Caps Lock Light
5 Retail Central Button
3 Instant Internet Access Button
6 Power Button
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 3
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Front Bezel Components
Description
1 Power (On/Off) Light
4 Volume Down Button
2 Battery Charge Light
5 Volume Up Button
3 AC Power Light
4 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Right-Side Components
Description
1
Battery Compartment
2
PC Card Eject Button
3
PC Card Slot
4
Microphone Jack
5
Headphone Jack
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 5
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Left-Side Components
Description
1
Security Slot
4
CD or DVD Manual Eject Hole
2
CD or DVD Player
5
Diskette Drive
3
CD/DVD Eject Button
6
Diskette Drive Eject Button
6 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Underneath the Unit
Description
1 Stand Feet
4 Speaker Ports
2 Serial and Model Number
5 Modem Compartment
Location
3 Memory Compartment
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PRODUCT DESCRIPTION 7
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Rear Connectors
Description
1 Modem
5 Fan Vent
2 AC Power
6 VGA External Monitor
3 Keyboard/Mouse Port
7 USB Ports
4 Printer/Parallel Port
8 PRODUCT DESCRIPTION
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Specifications
Physical and Environmental
Computer Specifications
Dimensions
U.S.
Metric
Height
Width
Depth
1.71 in.
10.08 in.
12.20 in.
43.43 cm
30.90 cm
256.03 cm
7.23
7.32
7.36
6.97
3.28
3.32
3.34
3.34
3.26
Weight
with 12.1”
with 12.1”
with 13.0”
with 13.0”
with 13.3”
HPA Display
TFT Display
HPA Display
HPA Display
TFT Display
Stand-Alone (Battery Pack) Power
Requirements
Nominal Operating
Maximum Average
Peak Operating
AC Power Requirements
Operating Voltage
Operating Current
Operating Frequency
Maximum Transient
lbs
lbs
lbs
lbs
kg
kg
kg
kg
kg
(CD-ROM/Ni-MH)
(DVD/Ni-MH)
(CD-ROM/Ni-MH)
(CD-ROM/Li-ion)
(DVD/Li-ion)
Li-ion 3.2 AHr
W @ 14.8 V
W @ 14.8 V
W @ 14.8 V
100 to 240 V
1.3A/0.8A RMS 1.5A Max. (60 W)
47 to 63 Hz
Meets IEC1000-4-4 and IEC1000-4-5
1 kV for 50 ns
Temperature
Operating
Non-operating
50° to 95°F
-4° to 140°F
Relative Humidity (noncondensing)
Operating
Non-operating (tw = 38.7°C max)
10 to 90%
5 to 95%
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
10° to 35°C
-20° to 60°C
SPECIFICATIONS 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Computer Specifications
Dimensions
U.S.
Metric
Altitude
Operating
Non-Operating
0 to 10,000 ft
0 to 30,000 ft
0 to 3.15 km
0 to 9.14 km
Shock
Operating
Non-operating
10 G, 11 ms, half sine
240 G, 2 ms, half sine
Vibration
Operating
Non-operating
0.5 G
1.5 G
System Interrupts
2 SPECIFICATIONS
IRQ
Device(s)
0
System Timer
1
Standard 101/102-Key or Microsoft Natural Keyboard
2
Programmable Interrupt Controller
6
Standard Floppy Disk Controller
7
Printer Port
8
System CMOS/Real Time Clock
10
SCI IRQ used by ACPI Bus
11
ACPI IRQ Holder for PCI IRQ Steering
11
VIA Tech 3038 PCI to USB Universal Host Controller
11
Compaq PCI Modem Enumerator
11
Texas Instruments PCI-1410 CardBus Controller
11
Trident CyberBlade i1 AGP (51)
11
VIA AC’97 Audio Controller
12
Synaptics PS/2 TouchPad
13
Numeric Data Processor
14
VIA Bus Master PCI IDE Controller
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
IRQ
Device(s)
14
Primary IDE Controller (Dual FIFO)
15
VIA Bus Master PCI IDE Controller
15
Secondary IDE Controller (Dual FIFO)
System DMA
DMA
Device(s)
2
Standard Floppy Disk Controller
4
Direct Memory Access Controller
System I/O Address
I/O Address
System Function (Shipping Configuration)
0000h-000Fh
Direct Memory Access Controller
0020h-0021h
Programmable Interrupt Controller
0040h-0043h
System Timer
0060h-0060h
Standard 101/102-Key or Microsoft Natural Keyboard
0061h-0061h
System Speaker
0062h-0062h
ACPI Embedded Controller
0064h-0064h
Standard 101/102-Key or Microsoft Natural Keyboard
0066h-0066h
ACPI Embedded Controller
0070h-0075h
System CMOS/Real Time Clock
0080h-0080h
Motherboard Resources
0081h-008Fh
Direct Memory Access Controller
0092h-0092h
Motherboard Resources
00A0h-00A1h
Programmable Interrupt Controller
00A8h-00A9h
Motherboard Resources
00C0h-00DFh
Direct Memory Access Controller
00F0h-00FFh
Numeric Data Processor
0170h-0177h
Secondary IDE Controller (Dual FIFO)
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 3
Presario 1200XL Series
Model XL300, XL300A, and XL300B
I/O Address
System Function (Shipping Configuration)
0170h-0177h
VIA Bus Master PCI IDE Controller
01F0h-01F7h
Primary IDE Controller (Dual FIFO)
01F0h-01F7h
VIA Bus Master PCI IDE Controller
0220h-022Fh
Motherboard Resources
0376h-0376h
Secondary IDE Controller (Dual FIFO)
0376h-0376h
VIA Bus Master PCI IDE Controller
0378h-037Fh
Printer Port (LPT1)
0388h-038Bh
Motherboard Resources
03B0h-03BBh
Trident CyberBlade i1 AGP (77)
03C0h-03DFh
Trident CyberBlade i1 AGP (77)
03F0h-03F5h
Standard Floppy Disk Controller
03F6h-03F6h
Primary IDE Controller (Dual FIFO)
03F6h-03F6h
VIA Bus Master PCI IDE Controller
03F7h-03F7h
Standard Floppy Disk Controller
04D0h-04D1h
Motherboard Resources
0CF8h-0CFFh
PCI Bus
1000h-10FFh
VIA AC’97 Audio Controller (WDM)
1400h-141Fh
VIA Tech 3038 PCI to USB Universal Host Controller
1420h-1427h
Primary IDE Controller (Dual FIFO)
1420h-142Fh
VIA Bus Master PCI IDE Controller
1428h-142Fh
Secondary IDE Controller (Dual FIFO)
1430h-1433h
VIA AC’97 Audio Controller (WDM)
1434h-1437h
VIA AC’97 Audio Controller (WDM)
1438h-143Fh
Compaq PCI Modem Enumerator
6800h-687Fh
Motherboard Resources
8000h-808Fh
Motherboard Resources
9050h-9051h
Motherboard Resources
4 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
System Memory Catalog
Memory Address
Device(s)
00000000h-0009FFFFh
System Board Extension for ACPI BIOS
000A0000h-000AFFFFh
Trident CyberBlade i1 AGP (77)
000B0000h-000BFFFFh
Trident CyberBlade i1 AGP (77)
000C0000h-000CBFFFh
Trident CyberBlade i1 AGP (77)
000DC000h-000DFFFFh
System Board Extension for ACPI BIOS
000E0000h-000FFFFFh
System Board Extension for ACPI BIOS
03800000h-03800FFFh
Texas Instruments PCI-1410 CardBus Controller
F4000000h-F400FFFFh
Compaq PCI Modem Enumerator
F4100000h-F411FFFFh
Trident CyberBlade i1 AGP (77)
F4100000h-F57FFFFFh
VIA Tech 8601 CPU to AGP Controller
F4120000h-F412FFFFh
Trident CyberBlade i1 AGP (77)
F4800000h-F4FFFFFFh
Trident CyberBlade i1 AGP (77)
F5000000h-F57FFFFFh
Trident CyberBlade i1 AGP (77)
F8000000h-FBFFFFFFh
VIA Tech VT8601 CPU to PCI Bridge
FFFE0000h-FFFFFFFFh
System Board Extension for ACPI BIOS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Display Information
12.1 in. HPA Display Panel
U.S.
Metric
Dimensions
Height
Width
7.97 in.
10.82 in.
20.25 cm
27.5 cm
Display Dimensions
Height
Width
9.73 in.
12.36 in.
24.715 cm
31.4 cm
Weight
2.3 lbs
1.045 kg
Contrast Ratio
40:1
Brightness
100 nits
Total Power
Consumption
1.2 to 1.5 W typ (Assuming backlight current of
5.0 mA, or 100 nits luminance)
Response Time
150 ms
Refresh Rate
150 Hz
12.1 in. TFT Display Panel
U.S.
Metric
Dimensions
Height
Width
7.83 in.
10.82 in.
19.9 cm
27.5 cm
Display Dimensions
Height
Width
9.73 in.
12.36 in.
24.715 cm
31.4 cm
Weight
2.425 lbs
1.1 kg
Contrast Ratio
100:1
Brightness
100 nits
Total Power
Consumption
1.2 to 1.5 W typ (Assuming backlight current of
5.0 mA, or 100 nits luminance)
Response Time
50 ms
Refresh Rate
60 Hz
6 SPECIFICATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Display Information (continued)
13.0 in. HPA Display Panel
U.S.
Metric
Dimensions
Height
Width
8.58 in.
11.61 in.
21.8 cm
29.5 cm
Display Dimensions
Height
Width
9.73 in.
12.36 in.
24.715 cm
31.4 cm
Weight
2.425 lbs
1.1 kg
Contrast Ratio
50:1
Brightness
100 nits
Total Power
Consumption
1.3 to 2.1 W typ (Assuming backlight current of
5.0 mA, or 100 nits luminance)
Response Time
150 ms
Refresh Rate
150 Hz
13.3 in. TFT Display Panel
U.S.
Metric
Dimensions
Height
Width
7.89 in.
10.82 in.
21.5 cm
28.4 cm
Display Dimensions
Height
Width
9.73 in.
12.36 in.
24.715 cm
31.4 cm
Weight
2.3 lbs
1.045 kg
Contrast Ratio
150:1
Brightness
100 nits
Total Power
Consumption
1.2 to 1.5 W typ (Assuming backlight current of
5.0 mA, or 100 nits luminance)
Response Time
50 ms
Refresh Rate
150 Hz
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Memory Expansion
Memory Expansion
8 SPECIFICATIONS
System
Memory
Expansion
Board
Memory
Total
Memory
32 MB
none
32 MB
32 MB
32 MB
64 MB
32 MB
64 MB
96 MB
32 MB
128 MB
160 MB
32 MB
256 MB
288 MB
64 MB
none
64 MB
64 MB
32 MB
96 MB
64 MB
64 MB
128 MB
64 MB
128 MB
193 MB
64 MB
256 MB
320 MB
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diskette Drive
Diskette Drive
Capacity per Diskette (High/Low)
1.44 MB/720KB
Diskette Size
3.5 in.
Number of LED Indicators
(Read/Write)
0
Number of Drives Supported
1
Drive Rotation (rpm)
300
Transfer Rate (KBps)
500
Bytes per Sector
512
Sectors per Track (High/Low)
18/9
Tracks per Side (High/Low)
80
Access Times
Track-to-Track (ms)
Average (ms)
Setting Time (ms)
Latency Average (ms)
3
94
15
100
Cylinders (High/Low)
80
Number of Read/Write Heads
2
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 9
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Hard Drive
Hard Drives
10 SPECIFICATIONS
Drive Type
6.0GB
12.0GB
Capacity Per Drive
6.0 GB
12.0 GB
Logical Configuration
Cylinders
Heads
Sectors per Track
Bytes per Sector
8647
4
190/330
512
11968
6
190/330
512
Seek Times
Typical
(including settling in ms)
Single Track
Full Stroke
4
14
24
4
14
24
Transfer Rate at Interface
33.3 MB/s
33.3 MB/s
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
CD or DVD Drive
CD or DVD Drive
8X DVD
24X CD-ROM
Dimensions
128 x 129 x 12.7 mm
128 x 129 x 12.7 mm
Weight
0.29 kg
0.19 kg
Rotational Speed Approx.
2300 rpm
4225 rpm
5400 KB/s
3600 KB/s
Access Time
Average Random Access
Time
140 ms
120 ms
Spin Up Time
3.8 s
2.7 s
Data Buffer Capacity
128 KB
128 KB
Typical Transfer Rate
Sustained Data-Transfer
Rate
Battery Pack
Battery Pack
Type
Lithium Ion (Li-ion)
Dimensions
Height
Length
Width
0.8 in. (20.3 mm)
5.7 in. (145 mm)
3.1 in. (78.7 mm)
Weight
0.90 lbs (408.2 g)
Operating Lifetime
2 hr 30 min
Energy
Nominal Open
Circuit Voltage
Capacity
Power
14.4 V
3000 mAH
43.2 WH
Temperature Requirements
Operating
Non-Operating
Charging
32°F (0 to 50°C)
-20°C to 60°C
5°C to 45°C
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
SPECIFICATIONS 11
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Pin Assignments
This appendix provides connector pin assignment tables for Compaq Presario 1200XL
Series Portable Notebook. For more information about connectors, refer to the section on
Rear Connectors.
Note: In all the following tables of this appendix, the signals are considered active high
unless otherwise indicated by an asterisk (*).
Parallel Connector
Pin Assignments
Pin
Signal
Pin
Signal
1
Strobe*
10
Acknowledge*
2
Data Bit 0
11
Busy
3
Data Bit 1
12
Paper Out
4
Data Bit 2
13
Select
5
Data Bit 3
14
Auto Linefeed*
6
Data Bit 4
15
Error*
7
Data Bit 5
16
Initialize Printer*
8
Data Bit 6
17
Select In*
9
Data Bit 7
18-25
Signal Ground
* = Active low
PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PIN ASSIGNMENTS 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Universal Serial Bus (USB) Connectors
Pin Assignments
Pin
Signal
Pin
Signal
1
+5 V
3
Data -
2
Data +
4
Ground
External VGA Monitor Connector
Pin Assignments
2 PIN ASSIGNMENTS
Pin
Signal
Pin
Signal
1
Red Analog
9
+5 V
2
Green Analog
10
Ground
3
Blue Analog
11
Monitor Detect
4
Not connected
12
DDC2B Data
5
Ground
13
Horizontal Sync
6
Ground Analog
14
Vertical Sync
7
Ground Analog
15
DDC2B Clock
8
Ground Analog
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Modem Connector
Pin Assignments
Pin
Signal
1
Unused
2
Tip
3
Ring
4
Unused
Keyboard/Mouse Connector
Pin Assignments
Pin
Signal
Pin
Signal
1
Data 1
4
+5 V
2
Data 2
5
Clock 1
3
Ground
6
Clock 2
PPRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PIN ASSIGNMENTS 3
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Battery Operations
This section covers the following topics regarding battery pack operating time:
•
Increasing Battery Pack Operating Time
•
Conditioning a Battery Pack
•
Disposing of a Used Battery Pack
Increasing Battery Pack Operating Time
Battery pack operating time varies depending on several factors. To avoid unnecessary
replacement, consider the following variables when determining how long a charged
battery pack should last:
•
Power management settings
•
Hardware configuration
•
Software applications
•
Installed options
•
Display brightness
•
Hard drive usage
•
Changes in operating temperature
•
Type and number of installed PC cards
Note: The power consumption requirements for PC cards vary widely. Some cards drain
the battery pack very rapidly.
Battery pack operating time can be increased by as much as 50 percent by controlling the
energy required by the computer and the energy stored in the battery pack.
Minimizing the Energy Required
To minimize the energy required by the computer, follow these steps:
•
Set the power conservation levels in the Power Management utility to Maximum.
•
Customize the timeout value to work more efficiently with the applications. The
amount of battery life depends on the values selected.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Maximizing the Energy Stored
To maximize the energy stored in the battery pack, follow these guidelines:
•
Condition the battery pack at least every 30 days to improve overall battery
performance.
•
Keep a battery pack in the Notebook when using it with AC power to supply the
battery pack with a constant trickle charge.
•
Store the battery pack in a cool, dry place when not in use.
Conditioning a Battery Pack
Ä
CAUTION: To avoid loss of data, ensure that all data is saved before discharging a
battery pack.
To condition a battery pack, complete the following steps:
1. Plug in the AC adapter and allow the battery to charge until the fast charge arrow on
the display disappears. Your battery gauge may read 100 percent for a period of time
before the arrow disappears. Do not unplug the AC adapter until the arrow is gone.
2. Unplug the AC adapter and allow the battery to drain until the Notebook reaches
hibernation and turns itself off.
Ä
CAUTION: Do not unplug the AC adapter during this process or you will need to
start the process over again with Step 1. You may use the Notebook while the
battery is draining.
3. The battery is re-conditioned.
4. Plug in the AC adapter and begin using the Notebook.
The table below shows battery pack charge times by model.
Battery Charge Time
Computer
On Line
Off Line
Li—Ion Battery Pack
4.5 hours premature termination
2:50 hours
NiMH Battery Pack
TBD
TBD
2 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Disposing of a Used Battery Pack
In the interests of safeguarding our environment, Compaq Computer Corporation
recommends that nickel metal hydride (NiMH) and lithium ion (Li-Ion) battery packs be
recycled. Battery packs should be handled in accordance with country, state, province, or
local regulations.
Ä
CAUTION: Never attempt to open or service a battery pack. Opening a battery
pack not only damages the pack and makes it unusable, but also exposes
potentially harmful battery components.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 3
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Power Management
The following power management features are available for conserving AC power and
extending battery operating time:
•
Power Management Settings
•
Low-Power Modes
•
Battery Operating Life
•
Servicing the Notebook - Full Off Mode
•
Rebooting After a Lockup
•
Recovering From a Loss of Electrical Power
Power Management Settings
Differing patterns of Notebook use determine the level of power management needed.
These power management levels can be initiated based on the amount of time passed
since the last system activity. System activity examples include keyboard strokes or mouse
movement, DVD/CD playback (while under program control that monitors Standby), and
modem use.
Power Schemes
You may select different settings or Power Schemes through Power Management
from the Control Panel. The default Power Schemes are Home/Office Desk, Portable/
Laptop, and Always On. The settings can be customized by changing the following
options:
•
System Standby: length of inactivity before the Notebook goes into Standby mode
•
Turn Off Monitor: length of inactivity before the screen times out and goes blank
•
Turn Off Hard Disks: length of inactivity before the hard drive goes into low power
mode
Important: The setting for the Hard Disk must be less than or equal to the setting for the
system. If the Notebook is on a network, Compaq recommends that System Standby be set
to Never.
4 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
The following table shows the default settings for each Power Scheme.
Power Schemes
Always on
AC Power
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Portable/Laptop
Never
15 minutes
1 hour
AC Power
Never
3 hours
15 minutes
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
Home/Office Desk
AC Power
System Standby
Turn OFF Monitor
Turn OFF Hard Disks
20 minutes
15 minutes
30 minutes
Battery Power
5 minutes
2 minutes
3 minutes
Battery Power
15 minutes
Never
10 minutes
Battery Power
1 minute
2 minutes
10 minutes
Alarms
The Notebook can be set to Alarm when the battery power level is reduced or when it
reaches a critical low level. The Notebook can also be set automatically to enter a
low-power mode when the battery reaches a specific power level.
Ä
CAUTION: The settings on the Alarms tab is preset for the Notebook to run at its
best. Changing any of these settings could cause the Notebook to function
improperly. It is recommended that these settings be left at their default values.
Alarms
Alarm
Default
Alarm Action
Low Battery
10%
Notification: Text Power
Mode: No Action
Critical Battery
0%
Notification: No Action
Power Mode: Hibernation
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
SpeedStep Technology Modes
SpeedStep Technology features several speed options for processor response to
low-power conditions. These include the following settings:
•
Maximum Performance: always at high speed
•
Battery Optimized: always at low speed
•
Reversed: opposite recommended
•
Recommended: performance on AC, Battery Optimized on Battery
•
Disabled: no run time support, high speed
SpeedStep options can be accessed in three ways:
•
Access F10 Setup during startup and select the Advanced screen.
•
Click Start>Settings>Control Panel>Power Options>Intel(R)
SpeedStep(TM) technology tab.
•
Double-click the Flag icon on the Windows taskbar to open the Intel(R)
SpeedStep(TM) technology dialog box.
6 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Low-Power Modes
Compaq Presario 1200 Series Notebook Computers have two levels of low-power
management: Hibernation and Standby.
Hibernation
Hibernation helps conserve battery life and protect data. Your Notebook automatically
enters Hibernation mode when the battery has little power left or when the Notebook
(operating on battery power) is in Standby mode for more than one hour. As the Notebook
enters Hibernation, it automatically stores the contents of the Notebook memory to the
hard drive before it shuts down. When the Notebook comes out of Hibernation, it returns to
its former state.
Activate Hibernation mode by pressing the Power button once.
To restart the Notebook, press the Power button once. When the Notebook enters or
wakes from Hibernation mode, a Progress window is displayed on the screen.
Standby
Standby mode is a low-power mode, also referred to as Sleep mode. Selecting Standby
mode instead of turning off the Notebook when finished has two advantages: 1. It allows
the Notebook to wake up faster than turning it completely off; 2. It saves more power than
the active (On) mode.
Activate Sleep mode by pressing Fn+F4. Or click Start, select the Shut Down option, and
click Standby.
Ä
CAUTION: The Notebook maintains system information and open files while in
Standby mode. However, unsaved information is lost if the Notebook is turned off
prior to system wake-up, or if a power loss occurs while using the AC adapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
The following table shows the conditions and indicators for entering and exiting the various
power management modes, Standby, Hibernation, and Off.
Power Management Modes
Standby
Activation
Deactivation
Indicators
Manual
Press Fn+F4 key
combination or click
the Start button on
the Windows taskbar,
then point to
Shutdown and click
Standby.
Press any key.
Flashing Power light
Time-Out Default
15 minutes if using
battery power.
Notebook will not
automatically enter
Standby mode if
using AC Power.
Hibernate
Activation
Deactivation
Indicators
Manual
Press Power button
once.
Press Power button
once.
Power light is off,
screen is blank
Time-Out Default
When battery is low
or after 1 hour of
Standby. Notebook
will not automatically
enter Hibernation
mode if using AC
Power.
Press Power button
once.
Power light is off,
screen is blank
8 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Power Management Modes
Off
Activation
Deactivation
Indicators
Standard
Perform normal
Windows shutdown
using the Start
button on the
Windows taskbar.
Press Power
button once.
Power light is off,
screen is blank.
Manual
Press and hold
down the Power
button for 4
seconds.
Important: The manual shutdown mode is not recommended unless the standard
shutdown mode does not work.
Battery Operating Life
Battery operating life is affected by variables such as:
•
Power conservation settings
•
Hardware configuration
•
Software applications Installed options
•
Display brightness
•
Hard drive usage
•
Changes in operating temperature
•
Type and number of installed PC Cards
For more information on increasing battery-pack operating time, conditioning the battery
pack, and disposing of a used battery pack, refer to the Battery Pack Operations section in
this Maintenance and Service Guide.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
BATTERY OPERATIONS 9
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Servicing the Notebook - Full Off Mode
The Notebook must be turned off completely when installing or replacing components in
the system. Follow the instructions for putting the Notebook into Off mode properly,
unplugging it from the outlet, and removing the battery (see Battery Pack Removal
Sequence).
Rebooting After a Lockup
To reboot the Notebook (from a cold start) when the keyboard is frozen or the screen is
locked, press and hold down the Power button for at least four seconds; this causes a
manual shutdown. Then, restart your Notebook with a single press of the Power button.
If the Notebook still does not recover, press the Power button and hold for four seconds to
shut it down, then remove the battery or unplug the AC power for at least 30 seconds.
Reinsert the battery or reconnect AC power and press the Power button once to reboot.
Recovering From a Loss of Electrical Power
Loss of electrical power causes the Notebook to turn off automatically. This may cause loss
of data because the Microsoft Windows operating system is not able to close all files and
programs properly.
Loss of power may be caused by one of the following:
•
Electrical power service is interrupted.
•
The power cord is accidentally disconnected.
If power surges or sags, the display and status lights may flicker, and the Notebook may
automatically restart. If an improper shutdown occurs, ScanDisk, a Microsoft Windows
utility program, runs automatically once power is restored. ScanDisk determines if the
improper shutdown caused any errors on the hard disk. These errors may occur if the
Microsoft Windows operating system is not able to close all files properly before the
shutdown. If no errors are found, the restart process continues. If ScanDisk does detect
errors, follow the instructions on the screen to continue the restart process. Work that was
not saved before the loss of power or shutdown may be lost.
If a power failure occurs, or the power cord disconnects while the Notebook is turned on,
turn it off until normal service is restored. The next time the Notebook is turned on,
ScanDisk may run to check the hard disk for errors caused by improper shutdown.
10 BATTERY OPERATIONS
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Troubleshooting
This section provides troubleshooting information for Compaq Presario 1200XL Series
Portable Notebook. The basic steps in troubleshooting are:
1. Preliminary Steps
2. The Power-On Self-Test (POST)
3. The recommended actions you can take, described in the diagnostic tables later in this
section, if you are unable to run POST, or if POST displays an error message.
When following the recommended actions for on Power-On Self-Test and Diagnostic Error
Codes, perform the steps in the order listed above. Rerun POST after each recommended
action until the problem is solved, and if no error message occurs. Once the problem is
solved, do not continue with any remaining recommended actions.
Note: If the problem is intermittent, check your Notebook several times to ensure that
the problem is solved.
Preliminary Steps
Before running Power-On Self-Test (POST), complete the following steps:
1. If a Power-on password is established, type it and press the Enter key. If you do not
know the password, clear the password (See Clearing the Power-On Password).
2. Run Compaq Diagnostics.
3. Turn off the Notebook and its external devices.
4. Disconnect any external devices you do not want to test. Do not disconnect the printer
if you want to test it or use it to log error messages.
Important: If the problem only occurs when an external device is connected to the
computer, the problem may be related to the external device or its cable. Verify this by
running POST both with and without the external device connected.
5. Install loopback plugs in the serial and parallel connectors if you want to test these
ports.
6. Ensure that the hard drive is installed in the Notebook.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
7. Ensure that the battery pack is inserted in the Notebook and that it is connected to an
external AC power source.
When these preliminary steps are completed, you are ready to run POST.
Clearing the Power-On Password
Note: Clearing the Power-on password also removes all Notebook setup attributes that
are programmed in the CMOS.
If you do not know the password, clear it by performing the following steps:
1. Turn off the computer.
2. Disconnect the power cord.
1. Remove the battery pack.
2. Remove the keyboard.
3. Remove the Palmrest Cover with TouchPad .
4. Remove the LED button bezel.
Continued on next page.
2 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
5. To clear the password, remove the RTC battery by prying it out of the socket with a
non-metallic object.
Ä
CAUTION: When removing the RTC battery from the system board, it is extremely
important to use a non-metalic object to pry up the RTC battery to prevent damage
to the system bord or the battery.
6. Allow at least 10 seconds to pass. Then replace the battery, simultaneously making
contact with the two pads located at R37 on the system boarding, using a conductive
piece of material such as a piece of wire or tool.
7. Reassemble the Notebook.
8. Turn on the Notebook to verify that the Power-on password has been cleared. If it has
not been cleared, repeat Steps 1 through 8.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 3
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Power-On Self-Test (POST)
To run POST, complete these steps:
Turn off the Notebook, then turn it on again. As soon as the Compaq logo appears, press
the ESC key to clear the logo and display the POST messages as they occur.
If the Notebook does not beep, POST has successfully completed its test and has detected
no errors. POST then reboots from the hard drive or from a bootable diskette if one is
installed in the diskette drive.
However, if POST detects errors, these are indicated by messages displayed on the screen
and/or audible messages. A list of the POST error codes and what they mean is shown in
the table below.
Note: If the system is not functioning well enough to run POST, or if the display is not
functioning well enough to show POST error messages, refer to the
Troubleshooting Tables.
Power-On Self-Test Messages
102-System Board Failure
Probable Cause
Recommended Action
DMA, timers, etc.
Replace the system board.
162-System Options Not Set
Probable Cause
Recommended Action
Incorrect configuration.
Run Computer Setup.
CMOS reflects an invalid
configuration setting.
Run Computer Setup.
RAM failure.
1. Replace the
modules.
2. Replace the
1. Replace the
modules.
2. Replace the
Memory test data error.
XX000YZZ RAM failure.
4 TROUBLESHOOTING
memory
system board.
memory
system board.
Replace the system board.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
XX000YZZ 201-Memory Error
Probable Cause
Recommended Action
1. Ensure that no keys are
pressed during POST.
2. Reconnect the keyboard
with the Notebook off.
3. Replace the keyboard.
Keyboard failure.
301-Keyboard Error
Probable Cause
Keyboard failure.
Recommended Action
1. Ensure that no keys are
pressed during POST.
2. Reconnect the keyboard
with the Notebook off.
3. Replace the keyboard.
304-Keyboard or System Unit Error
Probable Cause
Keyboard or system board
error.
Recommended Action
1. Replace the keyboard.
2. Replace the TouchPad or
mouse.
3. Replace the system board.
601-Diskette Controller Error
Probable Cause
Mismatch in drive type or
failure in the diskette
controller.
Recommended Action
1. Run Computer Checkup
(TEST).
2. Check or replace cables.
3. Replace the system board.
605-Diskette Drive Error
Probable Cause
Recommended Action
Mismatch in drive type.
Run Computer Setup.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
1780-Primary Hard Drive 0 Failure
Probable Cause.
Recommended Action
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
1. Run Computer Checkup
(TEST).
2. Replace the hard drive.
Disk 0 failed to respond
Hard drive format error.
1782-Hard Drive Controller
Probable Cause
Recommended Action
1.
Run Computer Setup.
Hard drive controller failure.
2. Replace the hard drive.
Compaq Diagnostics
Compaq Diagnostics is installed on the hard drive of the Notebook. Run the Diagnostics
utilities when you want to view or test system information, and if you have installed or
connected devices. If you run Compaq Diagnostics from a diskette, ensure that the
diagnostic program is version 10.11 or later.
The Diagnostics menu includes the following utilities:
•
Computer Checkup (TEST)
•
View System Information (INSPECT)
•
Diagnostic Error Codes
•
Troubleshooting without Diagnostics
•
Before Replacing Parts
•
Solving Minor Problems
•
Solving Hard Drive Problems
•
Solving Hardware Installation Problems
•
Solving Keyboard/Numeric Keypad Problems
•
Solving Memory Problems
6 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
•
Solving PC Card Problems
•
Solving Power Problems
•
Solving Printer Problems
•
Solving TouchPad/Pointing Device Problems
•
Contacting Compaq Support
If you have a problem you cannot solve, run the Diagnostics utilities before calling for
support. Run Computer Checkup and select to save the device list to a file and print or to
save the log of errors. Run the View System Information (INSPECT) utility and select to
print or save that information. Have the files or the printed information available when you
call for support.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Computer Checkup (TEST)
Computer Checkup (TEST) determines whether the various computer components and
devices are recognized by the system and functioning properly. You can display, print, or
save the information generated by Computer Checkup.
Follow these steps to run Computer Checkup:
1. Plug the Notebook into an external power source. (A low-battery condition could
interrupt the program.)
2. Turn on the external devices you want to test. Connect the printer if you want to print
a log of error messages.
3. Insert the Compaq Diagnostics diskette in drive A.
4. Turn on or restart the Notebook. The Notebook starts from drive A, and the
Diagnostics Welcome screen is displayed.
5. Press Enter to continue. The Diagnostics menu is displayed.
6. Select Computer Checkup on the Diagnostics menu to display a Test Option menu.
7. Select View the Device List from the Test Option menu. A list of the installed
Compaq devices is displayed.
8. If the list of installed devices is correct, select OK. The Test Option menu is displayed.
Note: If the list is incorrect, ensure that any new devices are installed properly.
Select one of the following from the Test Option menu:
•
Quick Check Diagnostics. Runs a quick, general test on each device with a
minimal number of prompts. If errors occur, they are displayed when the testing is
complete. You cannot print or save the error messages.
•
Automatic Diagnostics. Runs unattended, maximum testing of each device with
minimal prompts. You can choose how many times to run the tests, to stop on
errors, or to print or save a log of errors.
•
Prompted Diagnostics. Allows maximum control over testing the devices. You
can choose attended or unattended testing, decide to stop on errors, or choose to
print or save a log of errors.
9. Follow the instructions on the screen as the devices are tested. When testing is
complete, the Test Option menu is displayed.
10. Exit the Test Option menu and the Diagnostics menu.
8 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
View System Information (INSPECT)
The View System Information (INSPECT) utility provides information about the Notebook
and installed or connected devices. You can display, print, or save the information.
Follow these steps to run View System Information (INSPECT) from the Compaq
Diagnostics diskette:
1. Turn on the external devices you want to test. Connect the printer if you want to print
the information.
2. Insert the Compaq Diagnostics diskette in drive A.
3. Turn on or restart the Notebook. The Notebook starts from drive A, and the
Diagnostics Welcome screen is displayed.
4. Press Enter to continue. The Diagnostics menu is displayed.
5. Select View System Information (INSPECT) from the Diagnostics menu.
6. Select the item you want to view from the following list:
System
Memory
ROM
Audio
Keyboard
Operating system
System ports
System files
System storage
Windows files
Graphics
7. Follow the on-screen instructions to cycle through the screens, return to the list and
choose another item, or print the information.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 9
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diagnostic Error Codes
Diagnostic error codes are displayed if the system recognizes a problem while running the
Compaq Diagnostics program. These error codes help to identify subassemblies with
possible damage or defects.
The following tables list error codes, a description of the error condition, and the action
required to resolve the error condition.
Important: Retest the system after completing each step. If the problem is resolved, do
not proceed with any remaining steps.
For the removal and replacement of a particular subassembly, see Removal and
Replacement Procedures.
Select error codes by number or type:
101 through 114 (pg 11)
Processor Test
200 through 215 (pg 11)
Memory Test
300 through 304 (pg 12)
Keyboard Test
401 through 403 (pg 12)
Parallel Printer Test
501 through 516 (pg 15)
Video Test
600 through 699 (pg 13)
Diskette Drive Test
1101 (pg 13)
Serial Test
1701 through 1736 (pg 14)
Hard Drive Test
2402 through 2456 (pg 16)
Video Test
2419 through 2456 (pg 17)
Video Test
2458 through 2480 (pg 17)
Video Test
3206 (pg 18)
Audio Test
3301 through 6623 (pg 18)
DVD or CD Test
8601 through 8602 (pg 18)
TouchPad Pointing Device Test
10 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Processor Test Error Codes
Error Code
Description
Recommended Action
101-xx
CPU test failed.
102-xx
Coprocessor or Weitek Error.
Replace the processor and retest.
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the processor board and
retest.
103-xx
DMA page registers test failed.
104-xx
Interrupt controller master test
failed.
105-xx
Port 61 error.
106-xx
Keyboard controller self-test
failed.
107-xx
CMOS RAM test failed.
108-xx
CMOS interrupt test failed.
109-xx
CMOS clock test failed.
110-xx
Programmable timer load data
test failed.
113-xx
Protected mode test failed.
114-01
Speaker test failed.
Replace the system board and retest.
1. Check system configuration.
2. Check cable connections to speaker.
3. Replace the system board and retest.
Memory Test Error Codes
Error Code
Description
200-xx
Memory machine ID test failed.
202-xx
Memory system ROM checksum
failed.
2. Replace the system board and retest.
203-xx
Write/Read test failed.
204-xx
Address test failed.
1. Remove the memory module and
retest.
2. Install a new memory module and
retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Recommended Action
1. Flash the system ROM and retest.
TROUBLESHOOTING 11
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Memory Test Error Codes
Error Code
Description
Recommended Action
211-xx
Random pattern test failed.
214-xx
Noise test failed.
215-xx
Random address test failed.
Keyboard Test Error Codes
Error Code
Description
300-xx
Failed ID Test.
301-xx
Failed Self-Test/Interface Test.
302-xx
Failed Individual Key Test.
304-xx
Failed Keyboard Repeat Test.
Recommended Action
1. Check the keyboard connection. If
disconnected, turn off the computer
and reconnect the keyboard.
2. Replace the keyboard and retest.
3. Replace the system board and retest.
Parallel Printer Test Error Codes
Error Code
Description
401-xx
Printer failed or not connected.
402-xx
Failed Port Test.
403-xx
Printer pattern test failed.
12 TROUBLESHOOTING
Recommended Action
1. Connect the printer.
2. Check power to the printer.
3. Install the loopback connector and
retest.
4. Check port and IRQ configuration.
5. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diskette Drive Test Error Codes
Error Code
Description
600-xx
Diskette ID drive types test
failed.
601-xx
Diskette format failed.
602-xx
Diskette read test failed.
603-xx
Diskette Read-Write, read,
compare test failed.
604-xx
Diskette random read test failed.
605-xx
Diskette ID media failed.
606-xx
Diskette speed test failed.
609-xx
Diskette reset controller test
failed.
610-xx
Diskette change line test.
697-xx
Diskette type error.
698-xx
Diskette drive speed not within
limits.
699-xx
Diskette drive/media ID error.
Recommended Action
1. Replace the diskette media and retest.
2. Check and/or replace the diskette
power and signal cables and retest.
3. Replace the diskette and retest.
4. Replace the system board and retest.
1. Replace media.
2. Run the Configuration and Diagnostics
Utilities.
Serial Test Error Codes
Error Code
Description
1101-xx
Serial Port test failed.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Recommended Action
1. Check port configuration.
2. Replace the system board and retest.
TROUBLESHOOTING 13
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Hard Drive Test Error Codes
Error Code
Description
1701-xx
Hard drive format test failed.
1702-xx
Hard drive read test failed.
1703-xx
Hard drive write/read/compare
test failed.
1704-xx
Hard drive random seek test
failed.
1705-xx
Hard drive controller test failed.
1706-xx
Hard drive ready test failed.
1707-xx
Hard drive recalibration test
failed.
1708-xx
Hard drive format bad track test
failed.
1709-xx
Hard drive reset controller test
failed.
1710-xx
Hard drive park head test failed.
1715-xx
Hard drive head select test
failed.
1716-xx
Hard drive conditional format
test failed.
1717-xx
Hard drive ECC* test failed.
1719-xx
Hard drive power mode test
failed.
1724-xx
Network preparation test failed.
1736-xx
Drive monitoring test failed.
Recommended Action
1. Run the Configuration and Diagnostics
Utilities and verify drive type.
2. Verify that all secondary drives have
secondary drive capability.
3. Replace the hard drive and retest.
4. Replace the system board and retest.
*ECC = Error Correction Code
14 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes
Error Code
Description
501-xx
Video controller test failed.
502-xx
Video memory test failed.
503-xx
Video attribute test failed.
504-xx
Video character set test failed.
505-xx
Video 80 x 25 mode 9 x 14
character cell test failed.
506-xx
Video 80 x 25 mode 8 x 8
character cell test failed.
507-xx
Video 40 x 25 mode test failed.
508-xx
Video 320 x 200 mode color
set 0 test failed.
509-xx
Video 320 x 200 mode color
set 1 test failed.
510-xx
Video 640 x 200 mode test
failed.
511-xx
Video screen memory page test
failed.
512-xx
Video gray scale test failed.
514-xx
Video white screen test failed.
516-xx
Video noise pattern test failed.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Recommended Action
The following steps apply to error codes
501-xx through 516-xx:
1. Disconnect external monitor and test
with internal LCD display.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.
TROUBLESHOOTING 15
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes (Continued)
Error Code
Description
2402-xx
Video memory test failed.
2403-xx
Video attribute test failed.
2404-xx
Video character set test failed.
2405-xx
Video 80 x 25 mode 9 x 14
character cell test failed.
2406-xx
Video 80 x 25 mode 8 x 8
character cell test failed.
2408-xx
Video 320 x 200 mode color
set 0 test failed.
2409-xx
Video 320 x 200 mode color
set 1 test failed
2410-xx
Video 640 x 200 mode test
failed.
2411-xx
Video screen memory page test
failed.
2412-xx
Video gray scale test failed.
2414-xx
Video white screen test failed.
2416-xx
Video noise pattern test failed.
2418-xx
ECG/VGC memory test failed.
16 TROUBLESHOOTING
Recommended Action
The following steps apply to error codes
2402-xx through 2456-xx:
1. Run the Configuration and Diagnostics
Utilities.
2. Replace the display assembly and
retest.
3. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Video Test Error Codes (Continued)
Error Code
Description
2419-xx
ECG/VGC ROM checksum test
failed.
2421-xx
ECG/VGC 640 x 200 graphics
mode test failed.
2422-xx
ECG/VGC 640 x 350 16-color
set test failed.
2423-xx
ECG/VGC 640 x 350 64-color
set test failed.
2424-xx
ECG/VGC monochrome text
mode test failed.
2425-xx
ECG/VGC monochrome graphics
mode test failed.
2431-xx
640 x 480 graphics test failure
2432-xx
320 x 200 graphics (256-color
mode) test failure.
2448-xx
Advanced VGA Controller test
failed.
2451-xx
132-column Advanced VGA test
failed.
2456-xx
Advanced VGA 256-Color test
failed.
Recommended Action
1. Run the Configuration and Diagnostics
Utilities.
2. Disconnect external monitor and test
with internal LCD display.
3. Replace the display assembly and
retest.
4. Replace the system board and retest.
Video Test Error Codes
Error Code
Description
2458-xx
Advanced VGA BitBLT test failed. The following applies to error codes
2458-xx through 2480-xx:
Advanced VGA DAC test failed.
2468-xx
2477-xx
Advanced VGA data path test
failed.
2478-xx
Advanced VGA BitBLT test failed.
2480-xx
Advanced VGA LineDraw test
failed.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Recommended Action
Replace the system board and retest.
TROUBLESHOOTING 17
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Audio Test Error Codes
Error Code
Description
Recommended Action
3206-xx
Audio System Internal Error.
Replace the system board and retest.
TouchPad/Pointing Device Interface Test Error Codes
Error Code
Description
8601-xx
Mouse test failed.
8602-xx
Interface test failed.
Recommended Action
1. Replace the TouchPad and retest.
2. Replace the system board and retest.
Drive Test Error Codes
Error Code
3301-xx
3305-xx
6600-xx
6605-xx
6608-xx
6623-xx
18 TROUBLESHOOTING
Description
Recommended Action
1.
Replace the CD or DVD and retest.
CD or DVD drive read test failed.
2. Verify that the speakers are
CD or DVD drive seek test failed.
connected.
ID test failed.
3. Verify that drivers are loaded and
Read test failed.
properly installed.
4.
Replace
the CD or DVD drive and
Controller test failed.
retest.
Random read test failed.
5. Replace the system board and retest.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Troubleshooting without Diagnostics
This section provides information for identifying and correcting some common hardware,
memory, and software problems. It also explains several types of common messages that
may be displayed on the screen. The following pages contain troubleshooting information
about:
Audio
Memory
Battery
PC Card
CD or DVD Drive
Power
Diskette Drive
Printer
Display
TouchPad
Hard Drive
Keyboard/Numeric Keypad
Hardware Installation
Since symptoms can be similar, carefully match the symptoms of the computer malfunction
against the problem description in the tables to avoid a misdiagnosis.
Å
WARNING: To avoid a potential shock hazard during troubleshooting procedures,
disconnect all power sources before removing the keyboard cover or the
display bezel.
Before Replacing Parts
Verify that cables are connected properly to the parts that are suspected to be defective.
•
Run Computer Setup after connecting external devices.
•
Verify that all required device drivers are installed.
•
Verify that all required changes have been made to the CONFIG.SYS file.
•
Verify that all required changes have been made to the AUTOEXEC.BAT file.
•
Verify that all printer drivers have been installed for each application.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 19
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Minor Problems
Some minor problems and possible solutions are outlined in the following tables. If the
problem appears related to a software application, check the documentation provided with
the software.
Solving Audio Problems
A common audio problem and solution is listed in the following table.
Solving Audio Problems
Problem
Probable Cause
Solution
Notebook does not
beep after the PowerOn Self-Test (POST).
This is typical; it indicates
successful completion of the
Power-On Self-Test (POST).
No action is required.
Solving Battery Pack/Gauge Problems
Some common causes and solutions for battery pack problems are listed in the following
table. The "Solving Power Problems" section in this chapter may also be applicable.
Solving Battery Pack/Gauge Problems
Problem
Probable Cause
Solution(s)
Computer won’t turn
on when battery pack
is inserted and power
cord is unplugged.
Battery pack is discharged.
• Connect the Notebook to an
external power source and
charge the battery pack.
OR
• Replace the battery pack with a
fully charged battery pack.
Check the battery connectors on
the system board to verify that
they are evenly spaced and not
bent or broken.
20 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Battery Pack/Gauge Problems
Problem
Probable Cause
Notebook is beeping
and battery icon is
blinking.
Battery charge is low.
Immediately save any open
file(s). Then complete one of the
following steps:
• Connect the Notebook to an
external power source to
charge the battery pack.
• Turn off the Notebook or initiate
Hibernation until you can find
another power source or charge
the battery pack.
Battery icon on the
front of the unit blinks
to indicate low-battery
condition, but
computer does not
beep.
Volume is turned down too
low.
Adjust the volume.
Battery icon doesn’t
light and battery pack
won’t fast-charge.
Battery pack is already
charged.
No action is necessary.
Battery pack was exposed to
temperature extremes.
Allow time for the battery pack to
return to room temperature.
Battery pack is at the end of
its life.
Replace the battery pack.
You have to set the
date and time every
time you turn on the
Notebook.
RTC battery is dead.
Replace the RTC battery.
Battery charge does
not last as long as
expected.
Battery is exposed to high
temperatures or extremely
cold temperatures.
Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Solution(s)
TROUBLESHOOTING 21
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Battery Pack/Gauge Problems
Problem
Probable Cause
Solution(s)
Battery charge does
not last as long as
expected.
Battery has partially
self-discharged.
Recharge the battery. Discharge
the battery completely and then
recharge it.
Power management is
disabled.
Set a power management level in
Computer Setup.
An external device or PC card
is draining the battery.
Turn off or disconnect external
devices when not in use.
Battery pack is warm
to the touch after
charging.
Normal warming has occurred
due to charging.
No action is required.
Battery pack operating
time is far less than
the documented
average operating
time.
Power management is turned
off or disabled.
Enable power management in
Computer Setup and Windows
Power Properties.
An external device or PC card
is draining the battery.
Turn off or disconnect external
devices when not in use.
22 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Battery Pack/Gauge Problems
Problem
Probable Cause
Solution(s)
Battery pack has partially
self-discharged.
Condition the battery pack by fully
charging, fully discharging, then
fully recharging it.
To maintain the charge, leave the
battery pack in the Notebook
when it is connected to an
external power source.
If the Notebook is disconnected
from external power for more
than two weeks, remove battery
packs to reduce the discharge
rate.
Battery pack is exposed to
high or extremely cold
temperatures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Keep the battery pack within the
recommended temperature range
for operation or storage.
• Operating Range: 50°F to
104°F (10°C to 40°C)
• Storage Range: -4°F to 86°F
(-20°C to 30°C)
Recharge the battery pack.
TROUBLESHOOTING 23
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving CD and DVD Drive Problems
Some common causes and solutions for CD and DVD drive problems are listed in the
following table.
Solving CD or DVD Drive Problems
Problem
Probable Cause
Solution(s)
CD or DVD drive
cannot read a compact
disc or digital versatile
disc.
Disc is upside-down or is
improperly inserted in the
CD or DVD drive.
Open the loading tray, lay the CD
label side up in the tray, then
close the tray.
CD is CD Plus or
Pregap/Track 0 type.
Cannot read these types of CDs in
24X. Remove the CD.
Solving Diskette Drive Problems
Some causes and solutions for common possible diskette drive problems are listed in the
following table.
Solving Diskette Drive Problems
Problem
Probable Cause
Solution(s)
Diskette drive cannot
write to a diskette.
Disk is write-protected.
Disable the disk’s write-protect
feature or use a disk that is not
write-protected.
Computer is writing to the
wrong drive.
Check the drive letter in the path
statement.
Not enough space is left on
the disk.
Use another disk.
Drive error has occured.
Run Computer Checkup from the
Compaq Diagnostics disk.
Disk is not formatted.
Format the disk. At the system
prompt, enter:
FORMAT A:
Disk drive cannot read a disk.
Use the type of diskette required
by the drive.
Disk has a bad sector.
Copy files to hard drive or another
diskette. Reformat bad diskette.
Diskette drive cannot
read a diskette.
24 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Diskette Drive Problems
Problem
Probable Cause
Solution(s)
Diskette drive cannot
read a diskette.
(Continued)
Drive error has occurred.
Run Computer Checkup from the
Compaq Diagnostics diskette.
Diskette is not formatted.
Format the diskette. At the
system prompt, enter
FORMAT A:
Cannot boot from
diskette.
Bootable diskette is not in
drive A.
Put the bootable diskette in
drive A.
Diskette Boot has incorrect
setting in Computer Setup.
Run Computer Setup and set
diskette as first to boot.
Solving Display Problems
This section lists some common causes and solutions for computer display and external
monitor problems.
You can perform a monitor self-test on an external VGA color or monochrome monitor by
disconnecting the monitor from the Notebook, then completing the following steps:
1. Turn off the monitor.
2. Turn off the Notebook.
3. Disconnect the monitor signal cable from the Notebook.
4. Turn on the monitor and allow it to warm up for one minute.
The display should be white. A narrow black border may also appear on the left and right
sides of the display. Both of these displays indicate that the monitor is working properly.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 25
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Display Problems
Problem
Probable Cause
Solution(s)
Screen is dim.
Brightness Control
(if available) is not set
properly.
Adjust the brightness of the
display by pressing Fn+F7 or
Fn+F8.
Computer screen is in direct
light.
Tilt display or move computer.
Screen save was initiated by
Power Management due to
lack of user activity.
Press any key or touch the
TouchPad.
Display has overheated.
If the Notebook is in direct
sunlight, move it and allow it to
cool off.
Display is blank and
the Suspend icon is
flashing.
System is in Suspend mode.
Press any key or touch the
TouchPad.
Internal display is
blank but the screen
on an external monitor
displays information.
Display function was switched
to an external monitor.
Press Fn+F3 to switch between
LCD or CRT.
Internal display
flashes or has garbled
characters when the
Notebook is connected
to an external monitor.
Using 1024 x 768 or higher
resolution on external monitor
and toggling back to internal
display, which supports up to
800 x 600.
Restart the Notebook.
The light tubes on the
edge of the display
panel do not light up
at all and the PowerOn Self-Test (POST)
completes when the
unit is powered up.*
Improper backlight or display
cable connections.
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective display panel.
Replace the display assembly.
Defective system board.
Replace the system board.
Screen is blank.
26 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Display Problems
Problem
Probable Cause
Solution(s)
The light tubes on the
edge of the display
panel do not light up
at all and Power-On
Self-Test (POST) does
not complete when the
unit is powered up.*
Defective system board.
Replace the system board.
Backlight (brightness)
cannot be adjusted
with Fn+F7 or Fn+F8.
Improper display cable
connections.
1. Reseat the display cable to the
system board.
2. Replace the display assembly.
Defective inverter board.
Replace the display assembly.
Defective display cable.
Replace the display assembly.
Defective system board.
Replace the system board.
*This problem indicates that the backlight or its power circuitry has failed. If the backlight is
not functioning, the POST result cannot be observed. Connect the unit to an external
monitor before powering up the unit. If an external monitor is not available, verify that POST
is complete by opening and closing the display, listening for the single or double beep, and
watching for the icons to turn on at the front of the Notebook.
Solving Display Problems Continued
Problem
Probable Cause
This display panel has
a continuous pattern
across it (e.g.,
“jailbars” pattern), has
a single color on it, or
has garbled graphics
across the entire
panel. This failure is
for patterns across the
entire panel (not just
on one section).
Improper display cable
connections
Reseat the display cable to the
following until the problem is
solved:
1. System board
2. Display assembly
Defective display cable.
Replace the display assembly.
Defective inverter board.
Replace the display assembly.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Solution(s)
TROUBLESHOOTING 27
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Display Problems Continued
Problem
A single line, small
group of lines, or block
appears on the display
panel. This failure
occurs in only a
section of the display
panel.
Probable Cause
Solution(s)
Defective system board.
Replace the system board.
Defective display panel.
Replace the display assembly.
Note: When you perform a "self-test" on an external VGA color or monochrome monitor,
the screen should be white. A narrow black border may also appear on the left and right
sides of the display. Both of these displays indicate that the monitor is working properly.
28 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Hard Drive Problems
Some causes and solutions for possible common hard drive problems are listed in the
following table.
Ä
CAUTION: To prevent loss of information, maintain an up-to-date backup of your
hard drive at all times in case of errors or failures.
Solving Hard Drive Problems
Problem
Probable Cause
Solution(s)
Reading the hard drive
takes an unusually
long time after
restarting the
Notebook.
System entered Hibernation
due to a low-battery condition
and is now exiting from it.
Give the system time to restore
the previously saved data to its
exact state before Hibernation.
Hard drive error
occurs.
Hard drive has bad sectors or
has failed.
Run Computer Checkup.
Hard drive does not
work.
Hard drive is not seated
properly.
Turn off and unplug the Notebook,
remove the battery pack, and
remove and then reinstall the
hard drive.
Solving Hardware Installation Problems
Some causes and solutions for possible common hardware installation problems are listed
in the following table.
Solving Hardware Installation Problems
Problem
Probable Cause
Solution(s)
A new device is not
recognized as part of
the computer system.
Cable(s) of a new external
device are loose, or power
cables are unplugged.
Ensure that all cables are properly
and securely connected.
Power switch of new external
device is not turned on.
Turn off the Notebook, turn on the
external device, then turn on the
Notebook to integrate the device
with the computer system.
Device is not seated properly.
Turn off the Notebook and reinsert
the device.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 29
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Keyboard/Numeric Keypad Problems
Some causes and solutions for possible common keyboard/numeric keypad problems are
listed in the following table.
Solving Keyboard/Numeric Keypad Problems
Problem
Probable Cause
Solution(s)
Embedded numeric
keypad on Notebook
keyboard is disabled.
Num Lock function is not
enabled.
Press the Shift+NumLk keys to
enable the Num Lock function and
embedded numeric keypad. The
Num Lock light on the Notebook
turns on.
Embedded numeric
keypad is disabled and
Num Lock function
is on.
External numeric keypad is
connected to the Notebook.
Disconnect the external numeric
keypad from the Notebook.
Solving Memory Problems
Some causes and solutions for possible common memory problems are listed in the
following table.
Solving Memory Problems
Problem
Probable Cause
Solution(s)
Memory count during
Power-On Self-Test
(POST) is incorrect.
Optional memory expansion
card is installed incorrectly, is
incompatible with the
computer, or is defective.
Ensure that the optional memory
expansion card is installed
correctly.
“Out of Memory”
message is displayed
on the screen or
insufficient memory
error occurs during
operation.
System ran out of memory for
the application.
Check the application
documentation for memory
requirements. If necessary, install
additional memory.
Too many TSR (terminateand-stay-resident)
applications are running.
Remove from memory any TSR
applications that you do not need.
30 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving PC Card Problems
The following table lists some common causes and solutions for PC card problems.
Solving PC Card Problems
Problem
Probable Cause
Solution(s)
When turned on, the
Notebook does not
beep when a PC card is
inserted.
Card is not inserted properly.
Ensure that the card is inserted in
the correct orientation.
PC card beeps are disabled.
Double-click the PC Card icon on
the Control Panel, click the Global
Settings tab, the enable PC Card
sound effects.
Speaker is turned off or
volume is turned down.
Press Volume buttons to turn the
speaker on, then increase the
volume.
PC card drivers are not
installed.
Double-click the Add New
Hardware icon on the Control
Panel for installation instructions.
If PC Card or drivers are not
compatible with Windows, install
drivers and use the PC Card in
MS-DOS mode.
Card or card driver is not
supported.
Contact a Compaq-authorized
service provider for a list of PC
cards tested sucessfully in
Compaq PC card platforms.
Card is not fully inserted into
the slot or is not inserted
properly.
Ensure that the card is inserted in
the correct orientation.
Telephone cord is not plugged
in all the way.
Check and secure telephone
connection.
Necessary drivers are not
installed (turned on).
Install drivers.
You are trying to access the
card using the wrong
COM port.
See Specifications to verify
COM port.
PC card modem, fax,
or network card does
not work.
PC card modem or fax
card does not work.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 31
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving PC Card Problems
Problem
Modem network PC
Card does not work.
Memory or storage
card does not work.
32 TROUBLESHOOTING
Probable Cause
Solution(s)
The card conflicts with a serial
device.
See Specifications to verify
address.
The card is not supported.
Use supported cards only.
Network driver is not installed
or is not set up properly.
Install driver.
Telephone cord is not properly
connected.
Verify telephone connection.
SRAM and flash memory
cards require the memory
card driver to be loaded
(turned on).
Flash memory cards require
the Microsoft FlashFile System
to be loaded.
Hard drives on flash
mass-storage cards require
the PC Card ATA driver to be
loaded.
Install driver.
You are trying to access the
hard drive card using the
wrong drive letter.
Double-click My Computer to
verify the drive letter assigned to
the card.
The card is not supported.
Contact a Compaq-authorized
service provider for a list of PC
cards tested successfully in
Compaq PC card platforms.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Power Problems
See also Solving Battery Pack/Gauge Problems in this section.
Solving Power Problems
Problem
Probable Cause
Solution(s)
Notebook will not turn
on and the battery
pack is not inserted.
Notebook is not connected to
a power source.
Insert battery or connect an
external power source.
Power cords to the external
power source are unplugged.
Ensure that power cords
connecting the Notebook and the
external power source are
plugged in properly.
Power adapter is defective.
Replace AC adapter and restart.
System board is defective.
Replace the system board.
System initiated Hibernation
due to a critical low-battery
condition.
Replace the battery pack with a
fully charged battery pack, or
connect the Notebook to an
external power source. Then turn
on the Notebook.
System initiated Hibernation
after a preset timeout.
Turn on the Notebook.
Notebook turned off
while it was left
unattended and the
power icon is off.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 33
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving Printer Problems
If you experience problems printing, run a printer self-test. Refer to the documentation
provided with your printer for instructions. If the self-test fails, the problem is
printer-specific. Refer also to the printing section of your application documentation.
Solving Printer Problems
Problem
Probable Cause
Solution(s)
Printer will not turn on. The signal cable may not be
connected properly, or the
printer is unplugged.
Ensure that the signal cable is
properly connected and that the
power cord is connected to the
electrical outlet.
Printer will not print.
Printer is not turned on, or is
offline.
Turn the printer on and set it to
On Line.
The device drivers for the
application are not installed.
Refer to the printer
documentation to install the
correct printer driver.
The printer is set up for a
network, but is not connected
to the network.
Connect the printer to the
network.
Printer cable is too long,
unshielded, or defective.
Replace the cable.
Paper tray is empty.
Fill the paper tray with paper and
set the printer to On Line.
Correct printer drivers are not
installed.
Refer to the printer
documentation to install the
correct printer driver.
Cable is not connected
properly.
Ensure that the printer signal
cable is properly connected to the
Notebook.
Cable is defective.
Replace the printer cable and
retest.
Printer prints garbled
information.
34 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Solving TouchPad/Pointing Device Problems
The following table lists some common causes and solutions for TouchPad/pointing device
problems.
Solving TouchPad/Pointing Device Problems
Problem
Probable Cause
Solution(s)
TouchPad or mouse
does not work.
Incorrect or no device driver
is installed.
Install the device driver and add
to the AUTOEXEC.BAT file or
CONFIG.SYS file.
The device driver is not
installed in Windows.
Install the TouchPad/mouse driver
in Windows.
External mouse does
not work.
Mouse is not securely
connected, or is connected to
an incorrect external
connector.
Ensure that the mouse is securely
connected to the appropriate
external connector.
TouchPad or mouse
does not work even
though the device is
enabled in Windows.
Mouse is not enabled.
Type MOUSE at the system
prompt to activate the mouse
device driver.
Add a line in the AUTOEXEC.BAT
file to activate the mouse driver
automatically each time the
computer is turned on or
restarted.
Cable is not properly seated
in TouchPad board.
Reseat cable.
Defective TouchPad board.
Replace the TouchPad board.
Defective system board.
Replace system board.
Device driver is not correctly
installed in Windows.
Install the appropriate device
driver in Windows.
The TouchPad needs to be
cleaned.
Clean the TouchPad with a cloth
dampened with alcohol or an
ammonia-based glass cleaner.
Wipe up liquid with a dry cloth.
Cursor skips or moves
abnormally when using
the TouchPad.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
TROUBLESHOOTING 35
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Contacting Compaq Support
Obtain the following information before contacting Compaq Reseller Support:
•
Product name
•
Product serial number
•
Purchase date
•
Conditions in which the problem occurred
•
Any error messages that have occurred
•
Hardware configuration
•
Type of printer connected
•
Hardware/software installed
•
Printed results of Computer Checkup (TEST)
•
Printed copies of CONFIG.SYS and AUTOEXEC.BAT files, if possible.
Shipping Preparation
To ship the Notebook, complete the following steps:
1. Back up the critical hard drive files. Ensure that backup tapes/diskettes are not
exposed to electrical or magnetic fields while stored or in transit.
2. Turn off the Notebook and external devices.
3. Disconnect the external devices from their power sources, then from the Notebook.
Important: Ensure that there is no diskette in the diskette drive and that there are no
PC cards in the PC slots.
4. Close the display and all exterior doors of the Notebook.
5. Pack the Notebook in sufficient packing material to protect it. Use the original packing
box or similar packaging.
36 TROUBLESHOOTING
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removal Sequence
This chapter provides details for removing and replacing each component of the Presario
1200XL units.
Electrostatic Discharge
When removing or replacing parts, be careful to discharge static electricity before touching
the internal Notebook components. A sudden discharge of static electricity from a finger or
other conductor can destroy static-sensitive devices and microcircuitry. Often the spark is
neither felt nor heard, but damage occurs. An electronic device exposed to an electrostatic
discharge may not seem to be affected and continue to work perfectly throughout a normal
cycle. However, the discharge degrades internal layers, which reduces the operating life of
the device. Networks built into many integrated circuits provide some protection; but in
many cases, the discharge contains enough power to alter device parameters or melt
silicon junctions.
The table below shows the amount of static electricity generated by common activities
associated with servicing computers.
Electrostatic Voltage
Event
Ä
Relative Humidity
10%
40%
50%
Walking across carpet
35,000 V
15,000 V
7,500 V
Walking across vinyl floor
12,000 V
5,000 V
3,000 V
Motion of bench worker
6,000 V
800 V
400 V
Removing DIPS from plastic tubes
2,000 V
700 V
400 V
Removing DIPS from vinyl trays
11,500 V
4,000 V
2,000 V
Removing DIPS from styrofoam
14,500 V
5,000 V
3,500 V
Removing bubble pack from PCBs
26,000 V
20,000 V
7,000 V
Packing PCBs in foam-lined box
21,000 V
11,000 V
5,000 V
CAUTION: As little as 700 Volts can degrade Notebook components. Be sure to
ground yourself before touching the Notebook or its subassemblies.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 1
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Tool and Software Requirements
The following items are required to service the Notebook:
•
Torx T-9 screwdriver
•
5mm nut drivers (for screwlocks and standoffs)
•
Small standard screwdriver
•
Small Phillips screwdriver
•
Diagnostics software
Screws
The screws used in the Notebook are not interchangeable. If an incorrect screw is used
during the reassembly process, it can damage the unit. Compaq strongly recommends that
all screws removed during disassembly be kept with the part that was removed, then
returned to their proper locations.
Important: As each subassembly is removed from the Notebook, place it away from the
work area to prevent damage.
Connectors and Plastic Parts
Plastic parts can be damaged by the use of excessive force during disassembly and
reassembly. When handling plastic parts, use care. Apply pressure only at the points
designated in the instructions. Most of the connectors in these Notebooks are
ZIF Connectors.
2 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
ZIF Connector
The 1200XL Series Notebooks use zero insertion force (ZIF) connectors on the system
board.
Ä
CAUTION: A ZIF connector and its attached cable can be easily damaged. Handle
only the connector slide when removing or replacing a cable. Never pull or twist on
the cable while it is connected.
To remove a cable from a ZIF connector, lift both corners of the ZIF connector and slide the
cable out simultaneously with constant light pressure.
Ä
CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 3
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Cables
Most cables used throughout the unit are ribbon cables.
Cables must be handled with extreme care to avoid damage. Use the following precautions
when handling cables to avoid damage to the cable and the Notebook:
•
Always handle cables by their connectors.
•
In all cases avoid bending, twisting, pulling, or tearing cables.
•
Apply only the minimum pressure required to seat or unseat cables from their
connectors.
•
Place the cables so that they are not caught or snagged by parts being removed or
replaced.
•
Handle flex cables with extreme care; they can tear easily.
Ä
CAUTION: When servicing these Notebooks, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
cause severe damage to the unit.
The following illustrations show the proper placement for each cable:
•
•
Diskette Drive Ribbon Cable
Speaker Assembly Cable
4 REMOVAL SEQUENCE
•
•
Keyboard Ribbon Cable
Hard Drive Ribbon Cable
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Diskette Drive Ribbon Cable
The ribbon cable position for the diskette drive is shown below.
Ä
CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 5
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Speaker Assembly Cable
The cable position for the speaker assembly is shown below. The cable is routed under the
battery charger board and under the edge of the system board.
Ä
CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
6 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Keyboard Ribbon Cable
The ribbon cable position for the keyboard is shown below.
Ä
CAUTION: When servicing this Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 7
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Hard Drive Ribbon Cable
The ribbon cable position for the hard drive is shown below.
Ä
CAUTION: When servicing the Notebook, ensure that cables are placed in their
proper location during the reassembly process. Improper cable placement can
damage the Notebook.
Note:
8 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Preparing the Notebook for Disassembly
Before beginning Removal and Replacement procedures, complete the following steps:
1. Disconnect AC power and any external devices.
2. Remove the battery pack (pg 10).
3. Remove any PC cards.
Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.
Å
WARNING: Metal objects can damage the battery pack as well as the battery
contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for the Compaq
Presario 1200XL Series Portable Notebooks into the battery compartment. Do not
force the battery pack into the bay if insertion is difficult.
Ä
CAUTION: Do not crush, puncture, or incinerate the battery pack. Do not open a
battery pack; this action damages the pack, makes it unusable, and exposes
potentially harmful battery components. No field-serviceable parts are located
inside the battery pack.
Note: Compaq Presario 1200XL Series Portable Notebooks have several screws of
various sizes that are not interchangeable. Care must be taken during reassembly
to ensure that the correct screws are used in their correct location. During removal,
keep screws with their associated respective subassembly.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 9
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Battery
To remove the battery pack, complete the following steps:
1. Slide 1 the battery compartment door down and remove it from the chassis.
2. Pull 2 the battery from the chassis by the tab located on the end of the battery pack
and slide battery from the chassis.
To replace the battery, reverse these procedures.
Important: The battery pack should be removed before performing any internal
maintenance on the Notebook.
Metal objects can damage the battery pack as well as the battery
Å WARNING:
contacts in the battery compartment. To prevent damage, do not allow metal
objects to touch the battery contacts. Place only the battery pack for Compaq
Presario 1200XL Series Portable Notebooks in the battery compartment. Do not
force the battery pack into the bay if insertion does not occur easily.
Do not crush, puncture, or incinerate the battery pack. Do not open a
Ä CAUTION:
battery pack; this damages the pack, makes it unusable, and exposes potentially
harmful battery components. No field-serviceable parts are located inside the
battery pack.
10 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Modem
To remove the modem, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Close the display, turn the Notebook upside down, and locate the modem
compartment (left side when the front of the Notebook is toward you).
3. Remove one screw
remove it.
1 from the modem door, slide the door forward 2 and then lift to
Continued on the next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 11
Presario 1200XL Series
Model XL300, XL300A, and XL300B
4. Press the release latches 1 on each side that hold the modem in place. This releases
the modem board from the compartment.
5. Lift
2 the modem from the system board connector.
To replace the modem board, reverse these procedures.
12 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Memory Module
To remove the memory module, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Close the display and turn the Notebook upside down.
3. Remove the screw from the memory compartment.
4. With the front of the Notebook facing you, slide the door to the left and lift.
5. Pull 1 the side levers to release the memory module and lift
the system board.
2 it off the connector on
To replace the memory module, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 13
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Palmrest Cover with TouchPad
Note: It is not necessary to remove the display panel assembly to access the interior
components of the Notebook.
To remove the Palmrest Cover with TouchPad, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Close the display and turn the Notebook upside down.
3. Remove four screws from underneath the Notebook.
Continued on next page.
14 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
4. Turn the Notebook right side up.
5. Pull the display release latches and open the display assembly.
6. Lift up 1 the front end of the Palmrest Cover, 2 disconnect the flex cable from the
underside of the Palmrest LED and Volume Control board.
7. Lift the cover off the unit.
To replace the Palmrest Cover with TouchPad, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 15
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Keyboard
To remove the keyboard, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Gently lift up the front of the keyboard, slide it forward, and then turn the keyboard
over allowing it to rest where the Palmrest cover normally sits.
4. Disconnect the flex cable from the ZIF Connector on the system board and remove
the keyboard.
To replace the keyboard, reverse these procedures.
When replacing the keyboard, the Keyboard Ribbon Cable should fold behind the ZIF Connector
rather than underneath the keyboard.
16 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Heatspreader
To remove the Heatspreader, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove four screws
1 from the Heatspreader and lift it 2 out of the chassis.
Note: Positions of screws are numbered on the Heatspreader.
To replace the Heatspreader, reverse the previous procedures.
Note: If the thermal pads on the Heatspreader are missing or damaged, a new
Heatspreader should be installed.
Important: Before installing the new Heatspreader, remove the plastic covering
from the thermal pads.
ÅTo prevent damage, do not use excessive force when replacing the screws.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 17
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Internet Zone Cover
(Status Panel Assembly)
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the Internet Zone cover, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Open the display, gently pry open the display hinge covers, and slide them off the
hinges.
Continued on next page.
18 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
5. Close the Display, turn the unit upside down, and remove two screws located at the
back of the Notebook that secure the Internet Zone cover to the chassis .
Continued on next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 19
Presario 1200XL Series
Model XL300, XL300A, and XL300B
6. Turn Notebook right side up and open the display panel.
7. Remove the two innermost screws from the display hinges that secure the status
panel to the chassis.
Continued on next page.
20 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
8. Lift up one corner of the Internet Zone cover and push forward from the back (center
piece) 1 to release the snaps on the Internet Zone cover.
9. Remove Internet Zone cover 2 from the chassis.
To replace the Internet Zone Cover, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 21
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the LVDS Board
(Available only on models with a TFT display panel)
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the internet button board, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Internet Zone cover (pg 18).
3. Disconnect the internet button cable from the right side of the Internet Zone button
board.
Continued on the next page.
22 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
4. Remove two screws securing the LVDS button board and remove it from the chassis.
To replace the LVDS button board, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 23
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Hard Drive
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the hard drive, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the Heatspreader (pg 17).
4. Remove the three screws
1 from the hard drive mounting bracket.
5. Lift the hard drive from the chassis 2 and then disconnect the hard drive cable by
gently pulling the cable from the hard drive connector.
Note: Disconnect the cable from the hard drive after the hard drive is lifted from
the chassis.
24 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Hard Drive Mounting Brackets
To remove the hard drive mounting brackets, remove two screws from each side of the
hard drive.
To replace the hard drive and mounting brackets, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 25
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Processor
To remove the processor, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Lift the lever
connector.
1 to release the processor, and lift the processor 2 off the system board
Continued on next page.
26 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Replacing the Processor
To replace the processor, perform the following steps:
1. Fully align the processor pins with the system board connector.
Note: When replacing the processor, verify that its number one pin (the gold triangle) is
properly aligned with the number one pin (silver triangle) on the system board
connector.
2. Press down carefully on the processor directly over the connectors to seat the
processor on the system board.
3. Lower the lever to lock the processor in place.
4. Reassemble the remaining components by reversing their removal procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 27
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Display Panel Assembly
Note: Illustrations may show parts removed that are not part of this procedure. It is
necessary to remove only the parts listed in the written procedure.
To remove the display panel assembly, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Internet Zone cover (pg 18).
3. Remove the button board.
4. Remove the keyboard (pg 16).
5. Remove the Heatspreader (pg 17).
6. Remove one screw from the left side of the cable connector cover and lift the cover
from the chassis.
7. Disconnect the display flex cable by gently pulling up to release it from the connector.
Continued on the next page.
28 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
8. While supporting the display, remove 1 the two outermost screws securing the
display to the chassis and lift 2 the display panel out of the hinges.
To replace the display panel, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 29
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Upper CPU Cover
To remove the upper CPU cover, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet Zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 28).
9. Remove four screws
1 located on the top of the upper CPU cover.
Continued on the next page.
30 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
10. Turn the Notebook upside down and remove one screw.
11. Turn the Notebook right side up and lift the cover off the chassis.
Note: Now that the upper CPU cover is removed, you can remove the hard drive ribbon
cable from the system board
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 31
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Hard Drive Cable
1. Disconnect the hard drive cable by pulling the cable off the connector.
32 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the CD/DVD Drive
To remove the CD/DVD Drive, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the display panel assembly (pg 28).
6. Remove the upper CPU cover (pg 30).
7. Turn the Notebook upside down and remove the two screws securing the CD/DVD
drive to the chassis.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 33
Presario 1200XL Series
Model XL300, XL300A, and XL300B
8. Push the CD/DVD drive forward from the back of the drive to disconnect it from the
system board, and lift the CD/DVD to remove it.
To replace the CD/DVD drive, reverse these procedures.
34 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Power Supply Board
To remove the power supply board, complete following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet Zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 28).
9. Remove the upper CPU cover (pg 30).
10. Remove one screw 1 from the right side of the board, and gently rock back and forth
to disconnect it 2 from the system board
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 35
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Fan Assembly
To remove the fan assembly, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet Zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 28).
9. Remove the upper CPU cover (pg 30).
10. Remove the power supply board (pg 35).
11. Disconnect 1 the fan cable from the connector on the system board and lift 2 the fan
assembly from the chassis slot.
Continued on the next page.
36 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
To remove the fan gasket, pull the gasket from the fan.
To replace the fan assembly and gasket, reverse these procedures.
Important: When replacing the fan assembly ensure the manufacturing label is
pointing inward.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 37
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Real Time Clock Battery
Ä
CAUTION: Removing the RTC battery clears the Power-on password and removes
all setup attributes that are programmed in the CMOS.
To remove the RTC battery, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the Keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Upper CPU Cover (pg 30).
6. Remove the Power Supply Board (pg 35).
7. Locate the RTC battery next to the CD/DVD connector.
8. Using a non-metallic object, gently pry the RTC battery upward to remove it.
To replace the RTC battery, press it firmly into the socket and reassemble the remaining
components by reversing their removal procedures.
Ä
CAUTION: When removing the RTC battery from the system board, it is extremely
important to use a non-metallic object to pry up the RTC battery to prevent
damage to the system board or the battery.
38 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Battery Charger and Audio Board
(Voltage Converter Board)
To remove the battery charger board, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the Internet Zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the hard drive (pg 24).
8. Remove the display panel assembly (pg 28).
9. Remove the upper CPU cover (pg 30).
10. Remove the diskette drive and the ribbon cable (pg 42).
11. Remove the hard drive cable located above the battery charger board (pg 32).
12. Remove the floppy cable located above the battery charger board (pg 42).
Continued on next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 39
Presario 1200XL Series
Model XL300, XL300A, and XL300B
13. Disconnect the speaker cable.
Continued on next page.
40 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
14. Remove 1 one screw from the battery charger and audio board and disconnect
board from the connector on the system board.
2 the
15. Lift the battery charger and audio board out of the chassis.
To replace the battery charger board, reverse these procedures.
Important: When replacing the battery charger board, ensure that the pins are aligned
with the connector on the system board.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 41
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Diskette Drive
To remove the diskette drive, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the Heatspreader (pg 17).
5. Remove the CD or DVD drive (pg 33).
6. Remove the Internet Zone cover (pg 18).
7. Remove the LVDS button board (pg 22).
8. Remove the display panel assembly (pg 28).
9. Remove the hard drive (pg 24).
10. Remove the upper CPU cover (pg 30).
Continued on next page.
42 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
11. Remove screw from the diskette drive retaining bracket and lift the bracket out of the
chassis.
Continued on next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 43
Presario 1200XL Series
Model XL300, XL300A, and XL300B
12. Disconnect the diskette drive ribbon from the system board to expose the screw.
Continued on next page.
44 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
13. Remove two screws
1 and lift the diskette drive 2 from the chassis.
To replace the diskette drive, reverse these procedures.
Ä
CAUTION: Ensure that cables are placed in their proper locations during the
reassembly process.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 45
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the Speaker Assembly
To remove the speaker assembly, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the display panel assembly (pg 28).
5. Remove the Internet Zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the Heatspreader (pg 17).
8. Remove the upper CPU cover (pg 30).
9. Remove the hard drive (pg 24).
10. Remove the battery charger and audio board (pg 39).
Continued on next page.
46 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
11. Lift the speaker assembly from the chassis.
Note: Before disconnecting the speaker cables from the system board, verify the
color coded positioning of the left and right speaker cables to ensure that the speaker
assembly cable is placed in its proper location during the reassembly process.
To replace the speaker assembly, reverse these procedures.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 47
Presario 1200XL Series
Model XL300, XL300A, and XL300B
Removing the System Board
To remove the system board, complete the following steps:
1. Prepare the Notebook for disassembly (pg 9).
2. Remove the Palmrest Cover with TouchPad (pg 14).
3. Remove the keyboard (pg 16).
4. Remove the display panel assembly (pg 28).
5. Remove the Internet Zone cover (pg 18).
6. Remove the LVDS button board (pg 22).
7. Remove the Heatspreader (pg 17).
8. Remove the processor (pg 26).
9. Remove the CD or DVD drive (pg 33).
10. Remove the upper CPU cover (pg 30).
11. Remove the hard drive (pg 24).
12. Remove the fan assembly (pg 36).
13. Remove the battery charger and audio board (pg 39).
14. Disconnect the diskette drive cable from the system board (pg 42).
15. Disconnect the speaker assembly cables from the system board (pg 46).
Continued on next page.
48 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Model XL300, XL300A, and XL300B
16. Remove the three standoffs and three screws from the system board.
Continued on next page.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
REMOVAL SEQUENCE 49
Presario 1200XL Series
Model XL300, XL300A, and XL300B
17. Remove four screws from the rear connector.
Note: Ensure that the PCMCIA eject button and microphone insertion is not sticking out
through the slot in the chassis.
18. Lift the system board up gently, prying the right side of the chassis to remove it.
To replace the system board, reverse these procedures.
Important: Before replacing the system board, remove all remaining cables.
50 REMOVAL SEQUENCE
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Parts Catalog
This chapter provides illustrations of the spare parts for Compaq Presario 1200XL Series
Notebook Computers, and identifies the spare part ordering number and the availability of
each item.
The Notebook serial number should be provided to Compaq whenever requesting
information or ordering spare parts. The serial number 1 is located underneath the unit.
Illustrated Parts
The following illustrations are typical of the spare parts provided with the Compaq Presario
1200XL Series Notebook Computers.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PARTS CATALOG 1
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
System Unit
Spare Part Items
Spare Part
Number
1 Button Board Cover
Does part#
exist.
2 Keyboard
3 Palmrest with Touchpad
222147-001
Button Board
4
5
6
7
222137-001
Upper CPU Cover
222143-001
Speakers with Enclosure
222144-001
Enclosure Base
222134-001
Battery Packs
Li-ion enhanced 3.2 Ahr
Li-ion enhanced 3.6 Ahr
Ni-MH enhanced 3.8 Ahr
Ni-MH enhanced 4.5 Ahr
222114-001
222117-001
222116-001
222115-001
To order parts, refer to later in
this chapter.
2 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Boards
Spare Part Items
1 Heat Spreader
2 Processors
CEL
CEL
CEL
PIII
600MHz
633 MHz
667 MHz
650 MHz
3 System Boards
w/64 MB TFT
w/64 MB DSTN
w/32 MB TFT
Spare Part
Number
222140-001
222119-001
222120-001
222121-001
222122-001
222109-001
222111-001
222108
4 Battery Charger Board
5 LVDS Button Board
222132-001
6 Power Supply or Voltage
222112-001
7 Memory
Does part#
exist.
8 Fan Assembly
9 Modems
222139-001
Board
56K Mini 3 US
Does part#
exist.
222152-001
To order parts, refer to later in
this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PARTS CATALOG 3
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Display Assembly
Descritption
Spare Part
Number
12.1 in. DSTN Display Panel 222150-001
12.1 in. TFT Display Panel
222148-001
13.0 in. DSTN Display Panel 222149-001
13.3 in. TFT Display Panel
222151-001
To order parts, refer to later in
this chapter.'
4 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Mass-Storage Devices
Spare Part Items
1 Hard Drive
5.0 GB
6.0 GB
10.0 GB
Spare Part
Number
222128-001
222126-001
222127-001
2 Diskette Drive
3 8X DVD Drive
222125-001
4 24X CD ROM Drive
222118-001
6X DVD Drive (Not
Shown)
(Not Shown)
222123-001
222124-001
To order parts, refer to later in
this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PARTS CATALOG 5
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Miscellaneous Cables
Spare Part Items
Miscellaneous Cable Kit*
Spare Part
Number
222138-001
1 FFC FDD (Citizen) Cable
2 Hard Drive Cable
3 FFC TouchPad Board/M/B
Cable
4 FFC TouchPad Board/M/B
Cable
*Kit includes one each of the above
items unless otherwise specified.
To order parts, refer to later in
this chapter.
Miscellaneous Hardware Kit
Spare Part Items
Miscellaneous Hardware Kit*
Spare Part
Number
222136-001
1 Hard Drive Mounting Bracket
(left)
2 Hard Drive Mounting Bracket
(right)
3 Diskette Drive Retaining
Bracket
*Kit includes one each of the above
items unless otherwise specified.
To order parts, refer to later in
this chapter.
6 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Miscellaneous Parts
Description
Spare Part
Number
1 AC Adapter 60W
222113-001
2 AC Power Cords
293831-001
SLIM 2-Wire
(Not Shown)
To order parts, refer to later in
this chapter.
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PARTS CATALOG 7
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Miscellaneous Plastics
Spare Part Items
Spare Part
Number
Miscellaneous Plastics Kit* 222146-001
1 Battery Compartment Door
(qty. 2)
2 Memory Compartment
Door
3
4
5
6
7
8
9
q
PCMCIA Door
Display Hinge Cover (right)
Display Hinge Cover (left)
Display Cable Cover
Latch (left) (qty. 10)
Latch (right) (qty. 10)
Stand Foot (qty. 10)
Rubber Foot (qty. 10)
Rubber Plug
(side mount for display)
(qty. 10)
w Rubber Plug (qty. 10)
*Kit includes one of the above unless
otherwise specified.
To order parts, refer to later in
this chapter.
8 PARTS CATALOG
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Spare Parts Not Shown
Parts Description
Spare Part Number
Miscellaneous Screw Kit
222145-001
Logo Kit
222135-001
Documentation and Software
Description
Quick Restore CD 1
Quick Restore CD 2
Beyond Setup Guide (BSG)
Quick Reference Guide
Quick Find for Windows
North America, Latin America, Asia Pacific
QuickFind for Windows
Europe, Middle East, Africa
QuickFind is updated monthly. To complete the QuickFind part number, add the suffix from
the table below for the desired month. If you do not specify the 3-digit suffix, the default is
the current month in which the order is placed.
QuickFind Part Numbr Suffix
Suffix
Month
Suffix
Month
-001
January
-007
July
-002
February
-008
August
-003
March
-009
September
-004
April
-010
October
-005
May
-011
November
-006
June
-012
December
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES
PARTS CATALOG 9
Presario 1200XL Series
Models: XL300, XL300A, and XL300B
Configure-To-Order Features
Compaq Presario 1200XL Portable Computer
Configure To Order Features
10 PARTS CATALOG
Item
Description
Spare Part
Number
Processors
TBD
TBD
System Memory
TBD
TBD
Diskette Drive
TBD
TBD
CD-ROM
TBD
TBD
Hard Drive
TBD
TBD
Miscellaneous
TBD
TBD
Software
TBD
TBD
Other CTO Options
TBD
TBD
PRESARIO NOTEBOOK MAINTENANCE AND SERVICE GUIDE 1200XL SERIES