FaxPress Repair for Converting Files An issue has been found with

FaxPress Repair for Converting Files
An issue has been found with the upgrade to Captaris FaxPress and converting files to a fax format to fax
directly from the program.
Users get an error message saying FaxPress cannot convert the file to send. This occurs for ANY type of
file – PDF, Word, Excel, etc.
Follow the directions below - from the user’s computer - to install a repair on FaxPress for this issue.
1. Click on this hyperlink: \\fp81210179\inst
2. Click on the folder named ‘CaptarisFaxPressClient_6.0.2003.zip . Then double-click the single file
in this folder (as outlined in red in the boxes below).
3. Click ‘Next’ on the InstallShield Wizard screen
4. Click on ‘Repair’ button in the middle of the next screen
5. Click the ‘Install’ button to start the repair installation
6. Progress bar will appear as the program is installing. At one point, the install bar will look as if it
is ‘stuck’ and not progressing – THIS IS NORMAL. Please let it continue installing.
‘Progressing’ Installation bar
‘Stuck’ installation bar
7. Click ‘Finish’ when the InstallShield completed screen appears
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